A medical office front desk receptionist performs various duties and handles various
responsibilities, that includes greeting and scheduling patients and visitors, calling
patients to remind them of appointments, answering and routing calls, bookkeeping,
handling billing, making transactions, and keeping paperwork organized. The
medical office front desk receptionist primarily uses phones and computers to
interact with patients and staff, so they must have the requisite knowledge of
computers and front office software. These receptionists regularly work during
normal business hours in an office setting, and travel is almost never required. Hours
may vary for receptionists based on the office's working hours. Medical office front
desk receptionists must communicate with patients regularly, medical professionals,
and supervisors, meaning they must have good communication skills and be
personable.
