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2016-09-23T16:04:06+10:00

AUSTRALIA’S LEADING INDEPENDENT MEDICAL PUBLICATION I www.australiandoctor.com.au

30 SEPTEMBER 2016

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BROKEN HEART

THE LAST POST

Professor Max Kamien on the invisibility of deafness Opinion, page 34

A rare cause of liver failure Grand Rounds, page 16

Will faxes finally fade away? News, page 3

WorkSafe scheming Insurance agents employing dirty tricks to avoid payouts PAUL SMITH INSURERS have been accused of distorting doctors’ clinical reports on injured workers to prevent payouts for their rehabilitation. An investigation into the running of Victoria’s WorkSafe scheme uncovered a range of dirty tricks used by insurance agents in dealing with claims. They included shopping around for independent medical examiners (IMEs) who were likely to deliver

assessments showing that workers were fit to return to work. According to Victorian Ombudsman Deborah Glass, who published her inquiry report this month, vulnerable people were harmed as a result of cases being deliberately delayed or cancelled on flimsy medical pretexts. In one case, a woman took her own life after losing medical treatments for a stress disorder caused by workplace sexual assault

and harassment. One of her children told the inquiry: “While my [mother] was cut off from their medical expenses ... we struggled to keep up with them. “Her treatment was denied, and the sheer stress and anxiety caused her to get worse, and I watched her lose all hope. “My mother proceeded to commit suicide ... [A few days later], I received letters ... stating that every program had been approved and her

medical expenses reinstated. “I burst into tears and couldn’t look at them. “The help that the treatments could have given my mother is unimaginable … she may still be alive.” In all, five insurance companies operated as agents for the WorkSafe scheme — Allianz, CGU, QBE, Gallagher Bassett and Xchanging. Ms Glass said that under the scheme, the agents paid IMEs to carry out assessments on claimants so they

could make informed decisions about a worker’s entitlements, both compensation and medical services. However, some agents “doctor-shopped”, simply choosing IMEs on the basis that they were good for the terminations of payments. Another tactic used by the agents was to cherrypick the findings of the medical assessments, in some cases using just one line from an IME report to reject a claim. There were also cases where agents had failed to

RACGP revenue rises to $57m PAUL SMITH THE RACGP seems to be escaping the hard financial times endured by general practice, with more than $57 million filling its coffers during the past financial year. This is a 14% increase on revenue from the previous year — and a significant chunk of the money went into the college’s media and advertising budget. According to the college’s annual report, the RACGP spent $6.6 million on media and advertising in 2015/16, compared with $2.6 million the year before and just $366,000 the year before that. Although the college has not given a breakdown, much of the money would have gone into its ‘The Good GP’ campaign, which included prime-time TV advertisements designed to raise the

provide crucial background information about injured workers to IMEs when they were forming their opinions. An injured police officer wrote a complaint to Gallagher Bassett saying: “My issue is that you have only included half of the information on the referral provided by [my GP]. “By reading this full referral and not selectively removing elements that are detrimental to your justification, it can clearly be seen cont’d page 4

FIGHTING THE GOOD GP FIGHT

college’s brand awareness among the public. During the federal election, the college also launched its ‘You’ve Been Targeted’ campaign, a TV and social media campaign against the government’s decision to freeze GP rebates until 2020. The increase in revenue amid the Medicare freeze is partly the result of record membership numbers, now totalling 32,000. Some $27 million was generated by membership fees — $1420 a year for a full-time GP — and the payments non-RACGP members make to the college to collect and collate CPD points under its Quality Improvement and CPD (QICPD) program. The sums raised have risen by more than one-third in the space of two years. But the figures have reignited criticism

As Dr Frank Jones steps down as RACGP president this month, he speaks about leading the specialty in politically turbulent times. News Review, page 11

cont’d page 4

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