MONICA HENDERSON
Service Designer | Consultant
P R O F I L E
For over a decade, I have been working 1:1 with clients to solve wicked problems using design interventions. I lead global teams who tackle these challenges through a multidisciplinary lens
Together, we design the future and make it reality.
E D U C A T I O N
2021 - 2023
MA Service Design
Royal College of Art
2023
Behavioural Economics
London Business School
2021 - Present
London, England | SE1 1QU monix henderson@gmail com
+44 (0) 742 926 7305
www.linkedin.com/in/monicahenderson/
Citibank
HSBC
Barclays
CIBC
S T R E N G T H S
Innovation Management
Proposition Development
Inclusive Design Methodologies
Story Telling
Design Thinking
Speculative Design
Business Transformation
Client Liaison
Full Stack Programme Management
Scope Management
Lean and Agile Delivery Modelling
R E F E R E N C E S
Provided by design + technology leaders spanning my postgraduate and professional career
ROYAL COLLEGE OF ART | Postgraduate | London
Grand Challenge Project | Result Shortlisted Barclays Project | Result: Implementation
Designed a speculative new economic model for the ocean by solving a global challenge with an interdisciplinary team across the School of Design
Created a new design language and new financial service proposition tackling financial inclusion and neurodiversity to deliver on new Consumer Duty legislation for the Chief Design Officer
Landsec | The Future City
Designed service proposition for Lewisham Town centre that fused architecture, social innovation and service design
Big 4 Consultancy | Research Associate
Selected for commissioned research study by a Big 4 consultancy
2015 - Present
CAPCO | Principal Consultant | New York, London
Managed disruption briefs and proposition development
Directed all multidisciplinary implementation work streams
Liaised with C-suite executives + Partners on business requirements
Secured £MM contracts and managed global staffing model
2012 - 2015
CRITICAL MASS | Senior Producer | Toronto, London, Singapore
Led all programmes of work for the global innovation team
Oversaw all work streams from conceptual ideation to implementation
Liaison for C-suite clients across APAC
Secured £MM global portfolios of new business across offices
2008 - 2012
ISOBAR | Creative Operations | Toronto
Managed creative operations for studio of 100+
Directed team of project managers across all portfolios