THIS WEEK’S ARTICLES
Issue 2 12 Feb 2021
Fixing the retirement village sector p1
Stewart Dalley: ADLS committee convenor profile p3
The vexed issue of jurisdiction in construction disputes p5
LawNews adls.org.nz
PROPERTY LAW
How to fix the retirement village industry By Diana Clement
Photo by Colin Anderson Productions pty ltd/Getty Images
In her first big move since taking up the role of Retirement Commissioner in February last year, Jane Wrightson has taken aim at New Zealand’s $17 billion retirement villages industry – and found it wanting. She is recommending major reforms to the industry’s legislative framework in a 40-page white paper. While she has no power to effect the changes, Wrightson has released the discussion document in her monitoring role to “poke the bear”. Feedback is invited by 26 February. The “bear” is an industry that makes its money from ageing residents. Its five biggest listed players have a combined market capitalisation of $14b. The framework under scrutiny involves the Retirement Villages Act 2003, the industry’s Code of Practice (code), the Code of Residents’ Rights (CoRR) and an occupation rights agreement (ORA). The Act, regulations and both codes are interdependent, which sometimes means residents are not sure of their rights because they don’t understand the relationship between the documents. Wrightson says her aim is to start a conversation and encourage a framework review by the Ministry for Housing and Urban Development (MHUD). Fundamental tension The retirement village industry is growing fast. At its heart, she says, is a tension between big business on one side and increasingly vulnerable individuals on the other. Wrightson wants the government to take a good look at the framework but knows it will never be high on the agenda.
Most retirement village residents say they’re happy with their choice of lifestyle
A decent complaints system is a relief valve for residents and it’s an independent area where operators’ concerns would be listened to
restricting the charging of weekly fees after a resident vacates a unit;
reviewing the code, including the ORA provisions, with a view to establishing best practice and to better balance operator control and residents’ rights; a clearer and simpler complaints process;
whether changes are required to better support retirement village residents’ welfare;
if consumer protections are strong enough for future trends and investigate whether different models should be encouraged;
The paper recommends a policy review to consider: an improved resale and buyback process for units;
if disclosure documents should be simpler and more accessible; and
the extent to which the presence of care changes the nature of a retirement village from housing to health and whether the definition of a retirement village needs modifying to include a wider range of lifestyle developments.
The report has ruffled feathers in the industry but consumer organisations say it is long overdue. The operators’ industry body, the Retirement Villages Association (RVA), argues that only minor tweaks to the framework are needed. RVA Continued on page 2