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Festina Advisor Is the Key to Good Customer Relationships Faster calculations of the disposable amount available and a visual overview for the customer make Festina Advisor play a central role when the bank advisors at Sparekassen Kronjylland create good customer experiences.
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ost of life’s big decisions and events affect the private economy. This relates to when you are buying the house of your dreams, a new sports car, or when you are planning to have children or get married. But when you dream, you also risk losing grip with reality, and the financial situation becomes a necessary evil which commands attention. In those situations, some customers will fear a meeting at the bank where the bank advisor may destroy the dreams because the customer’s disposable amount simply
is too small. And the disappointment is especially great if the customers do not have a good understanding of why they have been rejected. As the credit rating is often a black box for customers, Sparekassen Kronjylland works with an advisory tool that delivers transparency and a foundation for a focused and improved dialogue between advisors and customers. ”We want to give our customers a thorough understanding of how their finances are affected by life’s big decisions. Festina Advisor is a flexible system that includes all aspects of customers’ personal finances. We
can discuss different scenarios with the customers without making advanced calculations for every little change. At the same time, it is an excellent visual tool so that we can easily explain to customers the reasons for their credit rating,” says Kasper Frydenholm, Customer Advisor at Sparekassen Kronjylland.
A competitive advantage for the banks Jonas Sabel is one of the customers who has run his financial key figures through the Advisor module and received advice related to purchasing a house.
