Eac from the boardroom winter 2014

WINTER EDITION 2014

excellence NEW SOUTH WALES

AWARDS FOR

6pm Thursday 25th September 2014

SOFITEL WENTWORTH

SYDNEY

HOSTED BY ESTATE AGENTS CO-OPERATIVE & REAL ESTATE INSTITUTE OF AUSTRALIA

Visit our event page

Breaking the lease early - options for property managers Page 06 Member Profile Michael Quilkey, Wilsons Estate Agents Page 09

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Winter Edition 2014 Contents 04

The Chairman’s View | Dale Whittaker

05

In the Pipeline | David Crombie

06

Breaking the Lease Early | Geoff Hunter

07

Brand Marketing Tips | Damien McDonald

09

Member Profile | Sandy Eime

10

Your best homepage for Real Estate | Don Harb

12

Forms, Administration and Events | Maureen Faapito

14

EAC Member Insurance News | Ross Graham

17

Staff Profile | Sandy Eime

18

CPD Training Calendar

20

Welcome New Members

21

EAC Contacts List

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Insurance solutions.

Tailored for real estate agents.

The complexity of running a business today requires support by an insurance adviser who understands your risk exposures and is able to develop tailor made solutions that adequately protect your business.

At OAMPS Insurance brokers, we’ve made it our business to get to know the risks associated with running a real estate agency.

Working in conjunction with the Estate Agents Co-operative, OAMPS has developed industry specific risk cover and services, including: • Professional indemnity and management liability • Expanded business insurance policy coverage • Workers’ compensation advice and claims/premium expertise • In-house claims processing

For an obligation free appraisal of your insurance requirements, contact your nearest OAMPS branch: Canberra T: 02 6993 6600 E: canberra@oamps.com.au

Newcastle T: 02 4979 3333 E: newcastle@oamps.com.au

Wagga Wagga T: 02 6933 6600 E: wagga@oamps.com.au

Dubbo T: 02 6884 9800 E: dubbo@oamps.com.au

North Sydney T: 02 9424 1700 E: sydney@oamps.com.au

Wollongong T: 02 4226 8700 E: wollongong@oamps.com.au

Forbes T: 02 6851 1200 E: forbes@oamps.com.au

Parramatta T: 02 8838 5700 E: parramatta@oamps.com.au

Ref: 0552-Apr13

oamps.com.au Closer to clients Closer to communities®

The Chairman’s View

Good News from the Budget?

By Dale Whittaker, EAC Chairman

The EAC Board is always keen to receive feedback from our members on any topics that agents would like to see addressed.

There is an old saying that “it is an ill wind that blows nobody any good”. While it will be interesting to see the negotiations with the senate on what measures in the budget actually make it through, it is clear that with all the doom and gloom in the weeks leading up to budget night and the demonstrations following, that consumer confidence has fallen.

The up side to this is that it appears interest rates are likely to remain at all-time lows for longer than had been predicted and that investors are still out there looking for property with a good return.

As always the issue for us agents is stock, and if you have it, managing unrealistic buyer expectations, which in the case of investors, increasing prices are reducing returns particularly when combined with the rate of rental increases diminishing lately.

The use of EAC data in relation to suburb median prices etc. as well as sourcing as many comparable properties as possible is invaluable in giving you hard facts to combat these unrealistic vendor expectations.

On the 30th April, the EAC Board continued its policy of getting out to meet the members and travelled to Tamworth. The Board

meeting was followed by an industry update function with local offices and was well attended by principals, salespeople and property managers. Afterwards there was an opportunity for discussion of local issues directly with the Board over a quiet drink and finger food.

As we have found in the past, this one on one discussion is invaluable to EAC to learn more about issues at the coal face and areas where we may be able to improve our services. Combined with our feedback forms from those participating it helps us focus on those areas most important to our members.

The experience has been that while there are obviously many similar issues across the state there are also local issues particular to each area, which we try to accommodate as far as possible.

The EAC Board is always keen to receive feedback from our members on any topics that agents would like to see addressed which we will endeavour to include in future events. Feel free to contact a board member or EAC head office if you have feedback of your own, you don’t have to wait for our next visit to your area, the sooner we know of an issue you or your area has, the sooner we can work out a solution for you.

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In the Pipeline

What’s Happening at EAC

By David Crombie, EAC Chief Executive Officer

At the meeting we gave the Minister an overview of who we are and the services we provide and the role we play in the industry.

Welcome to another edition of From the Boardroom. Things continue.

On the 15th of April, Dale Whittaker, EAC Chairman and I met with the then new Minister for Fair Trading Stewart Ayres. At the meeting we gave the Minister an overview of who we are and the services we provide and the role we play in the industry. Some of the topics that we discussed included our relationship with the Real Estate Institute of Australia (REIA), The Fair Trading Dispute Resolution Service, Regulation of the Industry, training standards, the lack of consultation on the recent amendment to the Condition Reports, concern regarding Asbestos, Mutual Recognition and the demise of National Licensing late last year.

promote excellence and best practice in the profession. For more information on the awards please see the addition information in this edition or visit www.eac.com.au. We would love to see EAC Members recognised at both a state and national level.

One of the other topics that we discussed with the Minister was the upcoming review of the Property, Stock and Business Agents Regulation and the draft regulation which was made available on the 19th May 2014. We are currently going through the proposed changes and will submit a paper by the required date of the 13th June 2014. If you would like more information click here to visit http://www.fairtrading.nsw.gov.au and if there is anything you would like us to consider as part of our submission, please do not hesitate to contact myself or Geoff Hunter.

Enjoy the rest of this edition of From the Boardroom and as always if you have any questions please do not hesitate to call or email me.

We are currently working on a new eac.com.au website that will be released shortly, the new website has a modern and fresh look with many new features. Keep an eye out for the new site and I look forward to receiving your feedback on the new site, once it’s released.

I was going expand more on the outcomes of the meeting but as a result of the reshuffle that took place in early May we now have yet another new Minister for Fair Trading, Matthew Mason-Cox whom we plan to meet with soon.

The new eForms solution that you would have read about in recent communications will be released on the 10th June 2014.

We will be holding webinar training on the new system prior to the release date so make sure you book a spot. I would like to thank the users and offices who took the time to assist with the beta testing of the new system, your feedback was invaluable.

For all the Auctioneers out there EAC in conjunction with the REIA will once again be hosting the NSW heats of the Real Estate Institutes’ Australasian Auctioneering National Championships.

We now have nine entrants. Entry for contestants closed on the 30th May 2014 and more information can be found at eac.com.au This year, for the first time in a few years, NSW offices of Affiliate Council Members of the REIA will again be able to enter the REIA National Awards for Excellence. The EAC / REIA NSW Awards for Excellence aims to encourage, recognise and

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Compliance and Practice Support

By Geoff Hunter, EAC Industry Liaison Officer

If the fixed term of the lease is more than 3 years then you can nominate the size of the penalty which is then written into the agreement.

Breaking the lease early - options for property managers The Residential Tenancies Act 2010 (the Act) provides options for property managers as to how they intend to handle the circumstances of a tenant who wishes to break their lease. The only difficulty is that you cannot wait for the tenant to break the lease before you choose the method; you need to make the decision and have agreement with the tenant before the lease is entered into.

The standard form of Residential Tenancy Agreement provides for an additional term, Clause 41. This clause is a “default” option, that is it is written into the standard agreement and if you don’t delete it then the clause applies and the penalties payable by the tenant for breaking are fixed and enforceable.

Clause 41 provides for the payment of the following penalties depending on the circumstances.

If the fixed term of the lease is for 3 years or less then the penalty is 6 weeks rent if less than half of the term has expired or 4 weeks rent in any other case.

If the fixed term of the lease is more than 3 years then you can nominate the size of the penalty which is then written into the agreement.

If you decide to delete the break fee then you will have recourse to the traditional method whereby the tenant who is breaking the lease is required to pay the rent until a new tenant is found and meet a proportion of the advertising costs and the agent’s reletting fee. These costs can be apportioned in keeping with the unexpired portion of the lease. For example if the tenant is breaking in the first quarter of the agreement then they may be

required to meet 75% of the costs of reletting.

In these circumstances Clause 36 of the Agreement applies the rules of law relating to the landlord’s responsibility to mitigate the loss to the tenant, that is “reasonable” action must be taken to contain the loss.

In the event, however, where you have not deleted Clause 41, that is you have adopted that method, then the mitigation of loss rules do not apply. The penalty is fixed, either 4 or 6 weeks, and irrespective of when a new tenant is found that is what the outgoing tenant has to pay. On some occasions you may find a replacement tenant within a few days and the penalty payable will represent a “profit” situation for the landlord. The costs of the reletting are then met by the landlord and are not passed on to the tenant.

Property managers should not make the decision on which method to adopt without consultation with their client, the landlord. You need to explain the two methods that are available and think through which method would better suit the circumstances and the type of property, having particular regard as to the likely time for reletting.

If the break fee method is chosen then keep in mind that you should collect the break fee, either 4 or 6 weeks, separately from the bond, that is ask the tenant to pay the fee at the time of giving notice. The bond is only 4 weeks and if there are arrears and damages at the time the tenant vacates then the chance of you collecting the break fee will be remote, particularly if the tenant is going overseas so make early arrangements to secure payment.

Balcony and deck safety…………vigilance is the key The following article recently published by OFT is a timely reminder for property managers and building owners to be aware of the risk and be alert to possible problems. The attitude of “well, it’s been there for a long time and hasn’t fallen down yet so it must be OK” is simply not good enough. We as property managers are not qualified as structural engineers or builders and must not make assumptions about structural integrity. Careful inspection is the key and if you have any concerns whatsoever then request the owner to obtain a professional report. Simply stating in the condition report that there is a “damaged rail” and then not having it attended to would be clearly negligent. This sort of detail should be noted in the Property Inspection Report, (the initial report required under Schedule 2, Rule 10 that you complete at the time of entering into the managing agency agreement), and the owner made aware immediately. Any necessary repairs must be carried out as a matter of urgency, before occupation by the tenants.

“There have been a number of recent incidents in NSW and other States involving balconies and decks resulting in injury and death.

Balconies, decks, balustrades and railings must be built to meet the requirements of the Building Code of Australia and relevant Australian Standards.

The Building Code requires the structure and materials used to build a balcony or deck withstand the normal stresses that would be placed on it.

Decks and balconies, like all parts of our homes and other buildings, require routine and regular maintenance to keep them in good repair and to identify any emerging issues.

Under NSW tenancy laws, landlords must provide and maintain rented premises in a reasonable state of repair. At the beginning of a tenancy, any faults or damage should be noted on the condition report that must be completed and signed by both parties.

For simple tips about what to look for to ensure your deck is safe go to the Archicentre factsheet Your home – balcony safe tips (PDF size 396kb).

Go to the Victorian Building Authorities Maintenance of balconies publication (PDF size: 1.4mb) for guidance on maintenance of decks and balconies so they remain safe to use and enjoy.”

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Brand Marketing Tips

Customised YouTube Thumbnail Images for Real Estate Marketing Videos

By Damien McDonald, EAC Marketing Manager

Optimisation can be achieved by using the “Hero” image of a property and including the listing title.

Real Estate Video Marketing is a standard in online marketing for Real Estate Agents and YouTube has been the platform of choice from which to launch these videos. Visual marketing plays a huge role in advertising properties.

Using a customised thumbnail image you can have greater control of how your video is presented in YouTube. Optimisation can be achieved by using the “Hero” image of a property and including the listing title. The image can include your logo and corporate colours.

Property Marketing Video Goes Hollywood Check out this unbelievable property marketing video from the Baily Team in Queensland that got over 1.6 million views! Click on the image to view.

To add the custom thumbnail you need to log into your YouTube account and click on your video manager. From there you click on edit for the video you want to add the image to. Then browse to the destination folder on your computer and upload the image.

Don’t forget to click save.

Click here for a brief tutorial on how to customise thumbnails.

Once you have customised your thumbnail image, simply save your video url and paste it into the EAC Addlist for it to appear on your site and realestateworld.com.au

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Is your office aboard?

Click here to find out more

Member Profile

Michael Quilkey - Wilsons Estate Agency

By Sandy Eime

He is very much aware that Wilson’s can only survive if his staff treats every person that comes to Wilson’s with the care, honesty and professionalism that he himself would expect from a professional organisation.

Each edition of From the Boardroom features the profile of an EAC Member to give you an idea of how they achieved success in their area.

Michael Quilkey is a second generation real estate agent who started his career at the age of 19 and currently the joint owner and Licensee in Charge of Wilsons Estate Agency, http://wilsonsproperty.com.au (trading as Wilsons YOUR LOCAL AGENT). Michael became the managing director of the company on the retirement of his father, Albert Quilkey, in 1994 and since then has seen the company expand its operations in both sales and property management.

Michael’s believes that service to his customers is paramount. He is very much aware that Wilson’s can only survive if his staff treats every person that comes to Wilson’s with the care, honesty and professionalism that he himself would expect from a professional organisation. Michael also adds that a company is only as good as the staff they employ and as such, along with providing a happy environment he is committed to keeping his staff up-to-date and educated in all aspects of real estate.

Michael Quilkey has been an EAC member since March 1998. He is currently on a Platinum membership package and supports our industry leading portal realestateworld.com.au. As an EAC Platinum member, Michael’s office has access to the entire range of EAC Digital products and member services including Agency Practice Support, NSW Sales Data and mapping, unlimited access to online real estate forms as well as website hosting.

Q: How did you first get started in the real estate industry?

A:

Left school in 1977 and joined Rural Bank of NSW. My father was in a partnership with Eric Wilson who, through changing times with more roads and more cars, had to leave the Woy Woy Ferry business and started Wilsons Estate Agency. As the Woy Woy Peninsula started to develop Eric & Dad required a salesman to which I quickly applied.

Q: S o we can get to know you better, what are your personal interests or hobbies?

A:

Q:

Golf, beach side lifestyle, jet skiing, travel and enjoying my grandkids.

Who would you rate as your biggest inspiration in your life?

A: My father and Eric Wilson the company’s founder

who instilled in me their business ethics and the

encouragement to take the business forward.

A: W e have a Facebook account, Twitter, YouTube and WordPress blog and like most agencies only use them occasionally and accordingly get no results.

Q: How do you see the Co-operative helping the real

estate industry?

Q: C an you describe the most memorable moment of your career so far?

A: Being able to develop a viable family business and employing local people.

Q: Does your business have a website, e-newsletter and an online presence on social media sites such as Facebook, Twitter, YouTube etc?

A:

Q:

I value the flow of information from within the industry and the listing system linking through to listing portals.

The IT staff are always helpful and they have helped develop our web site.

What do you see as the main benefit of being an EAC member?

A: Information technology expertise would have to be it.

Q: W here do you see yourself and Wilsons Estate Agency in 5 years?

A: A t present I am in transition to retirement and in 5 years I hope my sons will have taken the reigns and injected youthful drive into the business to take it successfully through the next decade.

Q: W hat do you see as the secret to the success of Wilsons Estate Agency?

A:

The people who work with us, any business is only

as good as their staff. As long as you provide clear

direction and supply the correct training and tools in a happy environment, success will follow.

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Your Best Homepage for Real Estate

By Don Harb, EAC IT Manager

With realestateworld.com.au Pro subscription, all of your listed properties can become priority listings. realestateworld.com.au continues to grow in size across the country with new offices and listings being added every day. We continue to improve the services and are always on the lookout for new ways to increase the benefits to agents, their vendors and the consumers using the portal. With more consumers using the site than ever before, Unique Browsers have increased by over 250% during the past 12 months. So this raises the question - Is your office getting the most out of realestateworld.com.au?

Unique Browsers – March 2013 to March 2014

Office Search – Map View Office Search – List View

Not to be outdone, your personal staff profile is also enhanced to improve your online visibility. Your staff profile will show both your office logo and your personal photo and also be highlighted with a border to enhance your personal profile.

Salesperson Profile

For agents, realestateworld.com.au comes in three subscription levels: Starter, Pro and Elite, with each level providing different functionality and increasing exposure of your listings and profile of your office.

The realestateworld.com.au Pro package consists of many different feature upgrades when compared to the Starter package. With all subscriptions to realestateworld.com.au your office will receive unlimited listings, office and staff profiles on the Find an Agent page, and access to all free statistical information.

With a realestateworld.com.au Pro subscription, all of your listed properties can become priority listings. This improves the position of your listings to the top of the list as well as highlights the listing itself with a border. The listing will also be branded with your office logo on the results page.

Results Page

Office branding is all important these days and with a realestateworld.com.au Pro subscription that is exactly what you get. All your listings on the results and display pages show your office logo and contact details. This is also the same for your office listing on the Find an Agent search, which puts your office branding front and centre when a consumer is looking at either your listings or your office details.

Display Page

With the latest version of the realestateworld.com.au website you will also receive weekly updates on your listing statistics. This will combine results from the realestateworld.com.au website and your office website (if it is designed and hosted by EAC) while giving you information on brochures, click throughs and enquiries on the property. Your EAC designed and hosted website can also have all the features of the realestateworld.com.au display and results pages including the Map, Photo and List View options.

This also puts your office website in line to automatically receive any enhancements resulting from future realestateworld.com.au upgrades.

To increase your listings’ exposure when you take up a realestateworld.com.au Pro subscription, your listings will automatically be uploaded to a number of third party sites including Nestoria.com.au and Realestate1.net.au as part of your subscription to the service.

Need a listing management system? Take up a realestateworld. com.au Elite package which includes all the features from the Pro package but also allows you to upload to 30 third party listing portals and software applications. This number keeps growing with 3 more portals to be added to the list shortly and many international sites to be made available in the near future giving you national and even international exposure for all of your listings.

Need more information about realestateworld.com.au and how you can get on board? Either click here or contact our Sales team on 1300 137 161.

Want to find out more about how we can develop or upgrade your website with the realestateworld.com.au features? Contact our Web Services team on 1300 137 161 to discuss your options.

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Forms, Administration and Events

By Maureen Faapito, EAC Administration and Resources Manager

The Residential Condition Report amendment was announced late on Friday 28 February to commence from the next day.

Awards for Excellence 2014

Residential Condition Reports

Estate Agents Co-operative Ltd (EAC) and the Real Estate Institute of Australia (REIA) will be hosting the New South Wales Awards for Excellence recognising the real estate industry’s top performers from the NSW Affiliate Council Members of the REIA.

The Residential Condition Report amendment was announced late on Friday 28 February to commence from the next day, Saturday 1 March, with the advice that practitioners “must use the new version of the condition report.”

The EAC/REIA Awards for Excellence aims to encourage, recognise and promote excellence and best practice in the profession.

These awards provide an opportunity to be recognised at both a state and national level and winners from the New South Awards for Excellence will progress to REIA National Awards for Excellence in Perth on 12 March 2015.

Eligibility Entry to the Awards for Excellence is open to and needs to be made through the NSW Affiliate Council Members of the REIA including Estate Agents Co-operative, LJ Hooker, Professionals and First National.

Award Categories There are a total of fifteen separate categories in the 2014 EAC/REIA NSW Awards for Excellence.

The award categories for agencies are: • Large Residential Agency of the Year • Medium Residential Agency of the Year • Small Residential Agency of the Year • Commercial Agency of the Year • Innovation Award • Communications Award • Community Service Award The award categories for individuals are: • Residential Salesperson of the Year • Commercial Salesperson of the Year • Residential Property Manager of the Year • Commercial Property Manager of the Year • Business Broker of the Year • Buyer’s Agent of the Year • Corporate Support Person of the Year • Achievement Award Submission to the Awards will close on Monday, 30 June 2014. All Entrant Statement of Claim forms must be completed and submitted to us before this date. We would really like to see our EAC Members enter the awards.

Unfortunately this amendment was introduced without consultation with industry bodies and as a consequence did not consider the practical application of the changes.

EAC has now received a response from NSW Fair Trading regarding any further changes and will soon have an updated version of our printed form available for purchase. The eForms version has been amended accordingly. If you are not using EAC Forms, check out our price comparisons and see what you can SAVE! If you have any questions about our forms please call us on 1300 137 161 or send us a message to stationery@eac.com.au and we will contact you to discuss the options available.

EAC 2015 Diaries Our corporate diaries for 2015 are now available to order. We anticipate delivery of the diaries at the end of October at which time they will be sent out. Orders must be placed by Monday, 30 June 2014.

Important Dates and Upcoming Events 25 June 2014..........EAC Board meeting 30 June 2014..........Entry to Awards for Excellence close 30 June 2014..........Diary Orders for 2015 are to submitted 23 July 2014..........EAC Board meeting 27 August 2014....Regional Meeting in Dubbo

Administration News We would like to welcome on board our new receptionist Kate McGibbon the new voice and face of EAC. Kate has worked a number of years in the real estate industry, giving her a great insight into our customers.

Click here to visit our event page.

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$1,000 training incentive now available!

excellence NEW SOUTH WALES

AWARDS FOR

Thursday 25th September 2014

SOFITEL WENTWORTH, SYDNEY BOOK EARLY

E SEATS AR LIMITED

TICKETS $120 INC GST

HOSTED BY ESTATE AGENTS CO-OPERATIVE & REAL ESTATE INSTITUTE OF AUSTRALIA

CliCk here for more information and to book

Does your office website cut it these days?

Don’t put up with yesterday’s technology.

EAC can provide a complete modern office website solution with all the bells and whistles for under $1000.

Call the real estate Industry website specialists on 1300 137 161 to find out more or visit our website by clicking here

EAC Member Insurance News

By Ross Graham, EAC Sales Manager

Legal costs are in addition to the policy limit, that is the limit is available for payments of any awards against the agent, rather than being used up by applicable legal defence costs.

Legal costs are in addition to the policy limit, that is the limit is available for payments of any awards against the agent, rather than being used up by applicable legal defence costs; Sub-Contractors and Consultants – the vicarious liability to the insured agency is covered for the actions of any sub-contractors and consultants;

EAC and OAMPS have worked together to negotiate a new insurance facility for members and affiliates. The Professional Indemnity insurance provides a broad range of coverage which enables agents to comply with their legislative requirements. In addition, the policy coverage also automatically extends to a number of key benefits: Fidelity (Employee Theft) – cover included for no additional premium to a sub-limit of $100,000;

Dishonesty of Employees – cover is provided to the agency for the actions of dishonest or fraudulent employees, provided such acts were not condoned by the Insured; Minimum premiums for a Professional Indemnity cover of $1,000,000 any one claim, with $3,000,000 in the Aggregate begin at $1,250 including all taxes, fees and charges.

The policy includes the ability to purchase higher levels of cover as required.

Employment Practices Liability – cover included for no additional premium to a sub-limit of $100,000;

OAMPS and EAC have also negotiated for reduced rates for office insurance and public liability, as well as a policy for management liability cover for members in order to provide a holistic solution to their business needs.

Franchisor’s coverage – the policy extending to Franchisors as insured’s where they are joined to an action with the insured, or as a result of the insured actions;

For more information, or to obtain a quotation, please speak with your local OAMPS office, or contact Drew Ferns at OAMPS on 02 4226 8700.

Insurance Distribution Activities Extension – Cover is specifically extended to include distribution of insurance products as part of a Real Estate Agency’s activities. This is very relevant in the case of property management, where commonly agents provide insurance solutions or hold agencies with insurers to provide products for property owners, tenants or strata plans. With the changing landscape of strata requirements, this is especially prudent.

Referral Services Extension – Agents provide their client with a number of referral sources, be it property maintenance, tradespersons, conveyancing, building and pest inspections, mortgage brokers and many more. It could be alleged that the agent has a duty to perform due diligence on any persons or companies they recommend to their own clients. The policy cover extends to protect agents for their liability arising out of any allegations or claims arising from a referral relationship.

The policy does not exclude cover for bodily injury or property damage in any way, a common exclusion that relates to a primary exposure for agents, whether showing clients through open houses, hosting auctions or providing property management activities;

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Compare and Save How much are YOU paying for your real estate forms and agreements?

EAC has a wide range of both printed and online real estate forms covering: •

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SERVICING REAL ESTATE PROFESSIONALS FOR OVER

50 years

Established 1960

Staff Profile - Juliet Gibbons

Accounts Receivable Administration Clerk

By Sandy Eime

Each edition we interview one of our staff members that deal with our customers on a daily basis to give you a better idea of their personality.

This edition features the very amiable and gentle yet adventurous Juliet Gibbons who is our EAC Accounts Receivable Administration Clerk.

Juliet is a meticulous worker who prides herself in delivering the best service to EAC members and non-members alike.

Q: What were you doing job wise before working with

EAC? A:

Before working at EAC I worked for ten years at

Liverpool Golf Club situated in Lansvale. Some of my duties included accounts payable and receivable,

payroll, cash collecting and banking and looking after both our Members and Non Members. I loved the view of the golf course each day.

Q: W hat are your usual daily tasks as EAC Accounts Receivable Administration Clerk?

A: Some of my daily tasks at EAC are processing both forms and payments for new service orders,

helping out customers with enquiries or account issues, invoicing, processing credit/debit notes and preparing and emailing the EAC tax invoice/statements.

Q: What motivates you to come to work every day?

A: I enjoy coming to work each day because EAC is a

great company to work for. They listen to new

ideas and are very supportive of their staff. They

are always striving to incorporate new technology and

improve our services to help our customers.

Q: What sort of hobbies or activities do you like to participate in after work hours?

A:

Q:

I love knitting, gardening, reading, 4 wheel driving, camping and enjoying lots of time with my family on the weekends.

What sort of music do you listen to?

A: I much prefer the music from the 70’s and 80’s to any of the modern style music. I guess I am just an oldie when it comes to music.

Q: What’s your favourite movie and why?

A: My favourite movie is Independence Day. Love the

special effects and Will Smith. He’s my favourite actor.

Q: What is your favourite food? Least Favourite?

A: My favourite food is Chinese and my least favourite is

Brussels sprouts. I would rather starve than eat them.

Q: What’s your favourite tourist destination?

A: I n 2004 we took our 3 children on a five week camping holiday to Darwin, Mataranka, Litchfield National Park, Katherine Gorge, Devils Marbles, Simpsons Gap, Palm Valley, Kings Canyon, Ayers Rock and Cooper Pedy. We swam in the natural hot spas at Mataranka, canoed through Katherine Gorge, rode camels in the sunset in Alice Springs and climbed to the top of Ayers rock which was amazing. I loved every bit of the trip and was sad when it was time to come home.

Q: What’s got your interest on TV right now?

A:

On TV right now I have started watching Master Chef.

I like Master Chef because it focuses on individuals

showing their style, ideas and how good they are at

cooking.

Q: Where do you see yourself in 5 years?

A:

I would love to say I see myself retired in five years

with my biggest decision being where my next holiday is going to be, but I am too young. In five years I see myself still working at EAC watching it grow and eating up our competitors.

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2014

Training calendar

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EAC CPD Training Calendar 2014 Develop your skills and knowledge with a range of professional development options, designed to suit Principals, Sales Agents and Property Managers. With workshops, webinars and in-house training, our team of industry experts deliver practical training that will help you stay at the top of your game. With Early Bird pricing starting from $135.00, can you afford not to be a part of the EAC CPD training solution?

As EAC is a recognised industry body, there is No Assesment Required at the end of the workshop, to obtain your points.

Commercial and Retail Leasing and Management

Presented by Geoff Hunter

This comprehensive session is a must for agency principals and property managers who are involved in the leasing and management of commercial and retail property or who would like to develop new skills. This workshop will enable you to understand the differences between commercial and retail, the specialist provisions and documentation for retail and commercial leases, a condition report that works, rent reviews, recovery of outgoings and the often misunderstood impact of GST. An extensive reference manual is also provided. 12 CPD points - 4 hours.

Commercial and Retail Leasing and Management 2014 CPD Workshop

ROSEHILL SYDNEY 9:00am - 1:00pm

Wednesday

11

June 2014

ALBURY 9:00am - 1:00pm

Tuesday

19

AUGUST 2014

9:00am - 1:00pm

GOULBURN 9:00am - 1:00pm

Tuesday

05

AUGUST 2014

WAGGA WAGGA 9:00am - 1:00pm

Wednesday

Thursday

ROSEHILL SYDNEY

06

November 2014

20

AUGUST 2014

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Property Management 2014

Presented by Geoff Hunter

This practical “hands on” session is important for agency principals and all property management staff who intend on improving their skills and delivering client service that is second to none. This course will include proposed changes to Residential Tenancies Regulations, new laws for window safety devices, solving tenancy disputes, enforcing CTTT orders, recovery of outgoings, rent reviews and the essential responsibilities of tenants of small commercial properties and more.

12 CPD points - 4 hours.

Property Management 2014 CPD Workshop

ROSEHILL SYDNEY 9:00am - 1:00pm

LISMORE 9:00am - 1:00pm

COFFS HARBOUR 9:00am - 1:00pm

CENTRAL COAST 9:00am - 1:00pm

NEWCASTLE 9:00am - 1:00pm

WOLLONGONG 9:00am - 1:00pm

Thursday

12

June 2014

Thursday

24

July 2014

Friday

25

July 2014

Tuesday

29

July 2014

Wednesday

30

July 2014

Wednesday

06

AUGUST 2014

NOWRA 9:00am - 1:00pm

ROSEHILL SYDNEY 9:00am - 1:00pm

PENRITH 9:00am - 1:00pm

BATHURST 9:00am - 1:00pm

ORANGE 9:00am - 1:00pm

DUBBO 9:00am - 1:00pm

Thursday

07

AUGUST 2014

Wednesday

03

SEPTEMBER 2014

Thursday

04

SEPTEMBER 2014

Tuesday

16

SEPTEMBER 2014

Wednesday

17

SEPTEMBER 2014

Thursday

18

SEPTEMBER 2014

ARMIDALE 9:00am - 1:00pm

Wednesday

08

October 2014

Thursday

TAMWORTH 9:00am - 1:00pm

QUEANBEYAN 9:00am - 1:00pm

BOWRAL 9:00am - 1:00pm

CAMPELLTOWN 9:00am - 1:00pm

TAREE 9:00am - 1:00pm

09

October 2014

Wednesday

22

October 2014

Wednesday

23

October 2014

Wednesday

05

November 2014

Wednesday

12

November 2014

Thursday

PORT MACQUARIE 9:00am - 1:00pm

13

November 2014

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Welcome

New Members Sunburst Real Estate KORORA Michael Hall

Zen Realty BANKSTOWN Helene Ly

Xing Wang Property Real Estate HURSTVILLE Tim Wang

Amplify Business Strategy WOLLONGONG Leo Tortorici

Fairbanks Real Estate NORTH RYDE Waleed Wehbe

Complete Property Rentals HARRINGTON PARK Paul Lauricella

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EAC Contacts List Estate Agents Co-operative Ltd Phone: 1300 137 161, Fax:1300 789 675 2A/175 James Ruse Drive, Rosehill NSW 2142

Membership Services Red Square & realestateworld.com.au Website Support

Email: membership@eac.com.au Email: redsquare@eac.com.au

realestateworld.com.au Publications

Email: publications@eac.com.au

Web Design & Development

Email: webservices@eac.com.au

Real Estate Forms & Stationery CPD Workshops & Training Compliance & Practice Support Account Enquiries

Email: stationery@eac.com.au Email: seminars@eac.com.au Email: practicesupport@eac.com.au Email: accounts@eac.com.au

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Winter Edition 2014

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Your fully integrated property information, marketing and listing management solution

MOBILE DEVICE FRIENDLY

STATEWIDE PROPERTY DATA & MAPPING

COMPARATIVE MARKET ANALYSIS

CURRENT MARKET INFORMATION

NEIGHBOURHOOD REPORTS

NSW TELEPHONE DATA

CUSTOMISED REPORTS

LISTING MANAGEMENT COMMUNICATE PROPERTY NEWSLETTERS

CONTACT CRM

CALL NOW FOR YOUR FREE 7 DAY TRIAL!

1300 137 161

PRE ORDERS ONLY!

2015

Calendar Year Diaries Features: • • • •

Corporate Diary Magnetic security clasp Silver 2015 foil stamp and stitching Industry relevant information including NSW stamp duty, loan repayment and conversion table guides

• • • • •

Single page per day including weekends Monthly tab dividers Business card keepers Removable telephone and address book Removable notebook

ALL ORDERS MUST BE RECEIVED BY 30th JUNE 2014.

With only limited stock available for purchase after this date.

ORDER YOUR 2015 EAC DIARY TODAY!

Don’t miss out !

Complete the order form and fax to EAC Stationery 1300 789 675

Elite A4 Day to a page Diary - SIZE (260mm X 190mm) STANDARD

PERSONALISED

$32.00 ea $38.00 ea Pick up

MEMBER NON MEMBER

$38.00 ea $42.00 ea Delivery

TOTAL PRICE

$ $ $ $

Postage & Handling - $16 (additional charge may apply for large orders) (All pricing is inclusive of GST)

The Personalisation charge includes 25 characters per line (including spaces) for up to two lines. This means that you can have 50 characters total. If you require personalisation, please advise below of what you wish to appear.

Line 1 Line 2

Name Company Name Street Address Suburb

Postcode

Telephone

Email Customer ID

Account

Cheque

Direct Deposit

AMEX

VISA

Credit card number

Expiry Date

Name on card

Signature

Mastercard

All credit card payments will incur a surcharge (Visa and MasterCard 1% and American Express 1.5%).

Estate Agents Co-operative Ltd. 2A/175 James Ruse Drive, Rosehill NSW 2142

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Phone: 1300 137 161

Fax: 1300 789 675