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theme 1 Action plan
Action 2023 Action 2024-27
Publish annual member engagement plan
Publish annual member engagement plans
Outcome
Increased awareness of events and engagement activities which drives greater interaction and member engagement
Develop onboarding programme for new members
Roll out onboarding programmes for new members and develop biannual reminders of member benefits
Greater visibility of membership benefits driving higher retention and engagement from members
Identify suitable communication channels for members across the globe
Increase communication channels to suit markets, including new social media channels for members
Members everywhere are aware of the wide range of support provided to them by the Institute
Restructure international operations and develop an international volunteer framework
Increased international member engagement driving higher retention and membership growth and improving the Institute’s impact outside the UK
Identify suitable virtual platform for international community
Roll out international volunteer framework across all international regions
Implement virtual member engagement platform to support our international community from 2024
Implement virtual member engagement platform to support our international community from 2024
Increased advocacy internationally for the Institute.
Members worldwide will be able to connect with each other in thematic and geographical communities to share knowledge and insight on key issues
Members worldwide will be able to connect with each other in thematic and geographical communities to share knowledge and insight on key issues
Review membership categories, benefits and pricing
Roll out changes based on outcomes of membership review
A clearer, simplified set of membership categories with improved communication of membership benefits
Agree New Deal with Local Institutes
Roll out New Deal funding cycles from 2024
Local Institutes will have access to a revised support package that will enable them to deliver activities aligned with Institute’s strategy, expanding their ability to engage and grow local participation
Publish a volunteer network management plan (to include Local Institutes, PFS Regional Committees, Specialist Communities and International Communities)
Deliver plan across all volunteer networks
All volunteer networks will receive consistent and relevant support to deliver maximum impact