With a Smile

DEN's No online reservations policy

The only way to make a reservation at Den is by calling the restaurant - you will not get in by booking online or through a concierge service. "We want to maintain direct and personal contact with our guests," says Chef Hasegawa. "From their voice, mannerisms, accents, and responses, we can pick up cues on the kind of guests they may be, thus enabling us to anticipate their needs and expectations better." The reservation team also notes down when overseas guests will first arrive in Japan to ensure they won't be too jetlagged when they visit the restaurant

© jimbocheden

Chef Hasegawa says as owner; he aims to see his customers leaving with smiles. An essential ingredient in achieving this is the welcome and service provided by Den's front-of-house team, which was recognized with the Art of Hospitality Award at The World's 50 Best Restaurants 2019.