Welcome, and thank you for choosing Refreshment Systems Ltd. By now you should have received your staff and manager barista training, and taken delivery of your custom roasted Farmhouse Blend and your branded crockery and takeaway cups. You will also now be in possession of a Barista kit, a range of syrups and some delicious real Belgian chocolate drops. When it is time to re-order any of these items, our sales team will be happy to take your call. Sales Line: 01226 720482 If there are any other items you require please ask one of our team, who will be happy to talk you through our range. As part of your training pack you will have received guides to espresso making, milk steaming and cleaning and maintenance. These should be kept on the bar to help staff implement the training they have been given. Should you require additional copies of these, the files can be downloaded here using the password ‘farmhouse14’ www.refreshmentsystems.co.uk/farmhouse-inns If you have any questions related to training or your equipment, please feel free to ring Helen Sherwood who will be very happy to help. Helen Sherwood: 07967 170378 If you have any issues with faulty or broken equipment (grinder or espresso machine) you can speak to our service desk who will arrange for an engineer to visit you as soon as possible. This equipment is generally very reliable so we hope you should have little cause to use this resource. A lot of engineer call-outs can be avoided by speaking to a technician, so it might be worth ringing Helen before logging a service call, as she may be able to talk you through the issue and get you making coffee again. Service Desk: 01274750008
Kind Regards The Refreshment Systems Team