24 h Rega with Georg Hauzenberger

24h Rega

Georg Hauzenberger, 33, IT project manager

As IT project manager, Georg Hauzenberger ensures that the Rega app will be even more userfriendly in future and that modern IT solutions support crews during missions.

Georg Hauzenberger switches easily between the centuries. Most of his work at Rega focuses on the future: how can information technology be used to enable Rega to fulfill its core task even better? In his private life, however, the native of Vienna is fascinated by the Middle Ages. He reads a lot about the days when messengers still delivered messages on foot or on horseback. In comparison, modern-day smartphones offer amazing possibilities. Together with users and experts, Georg Hauzenberger further develops various Rega applications, such as the Rega app. This application enables the position coordinates of the person raising the alarm to be automatically transferred to the Rega Operations Centre. “We want the app to be even easier to use in future, even though it has more features than before,” explains Georg Hauzenberger. “Rega’s own developments should always offer added value for the user and ultimately improve medical care for patients.” Reliability is key here because it is vital that the solutions work without fail in an emergency. Hauzenberger is sometimes surprised himself that he now works in the field of IT: “I’m really more interested in languages than technology. I graduated from the Sprachengymnasium in Vienna, but then studied information and communication technology at the ETH Zurich,” he explains. He wanted to do something outside his comfort zone and has never regretted it since. Hauzenberger also advises the teams of the Helicopter Operations division on the strategic

The IT team helps Rega to fulfil its core task even better by means of information and communication technologies.

development of IT solutions. “This is done, for example, in dialogue with the crews and the Operations Centre. This provides me with an overall picture and allows me to propose the right solution.” The greatest challenge in his work is designing easy-to-use, stable systems that meet the requirements of both the present and the future. “So we’re all the more pleased when we manage to achieve both. It’s great when we in the IT department can play a part in bringing rapid assistance to people in distress,” says Georg Hauzenberger. Karin Zahner Continue reading on page 14 3

“Our work is not about technical gimmicks.”

09:00 07:30

1 Georg Hauzenberger discusses with measurements: transfers the data onto a plan of the Rega base.

head of IT Lukas Müller the series of tests and measurements planned for the day and the next steps in the project to develop an optimised application to digitally call out crews.

08:45

7 Based on the experiences with the current, also digital solution, the new app will be even more user-friendly. In order to ensure that the mobilisation of crews by the Operations Centre will function without a hitch and everywhere, various tests need to be carried out at all the Rega bases.

7 Today, Georg Hauzenberger, IT project manager, and Lukas Gasser, flight coordinator and member of the project team, are measuring the Wi-Fi and mobile phone signal strength in all the rooms and on the

3 Visualising the Georg Hauzenberger helipad at Rega’s Zurich base.

13:00

3 Georg Hauzenberger talks to base manager and pilot Frank Krivanek about the electronic flight bag. The Operations Centre uses this tablet computer on board the helicopter to transmit all the information about a mission at the click of a mouse.

15:00

Hauzenberger clears his head after working on the computer and recharges his batteries. He enjoys being outside in the open air – such as here in Liechtenstein.

7 After taking the measurements, Georg Hauzenberger creates an overview on the computer and evaluates the collected data. Signal amplifiers can be installed later if and wherever necessary.

14:30

7 During a mission, too, information must flow smoothly between the crew, the Operations Centre and the operation partners. Consequently, various tests are

3 In his free time, Georg performed in the cabin during a flight.