Trust Bank Ltd.

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Credit Operations and Performance Evaluation of The Trust Bank Limited The Trust Bank limited (TBL), a private commercial bank sponsored by the Bangladesh Army Welfare Trust, started its operations in November 29, 1999.The authorized capital of the bank is Tk. 1000 million. The Army Welfare Trust (AWT) is the major shareholder bearing 51% share. Total shareholders’ equity at the end of December 2002 stood at Tk. 428.80 million, where Paid-up capital is Tk. 350million, statutory reserve is Tk 28.27 million and Retained Earnings is Tk. 50.53 million. The Paid- up capital is indicative of the face value of 3,50,000 ordinary shares of Tk. 1,000/-each fully subscribed by the shareholders.

Philosophy of The TBL At present the bank has as many as 14 branches across the country and it is committed to become equal service providers compatible with the norms of commercial schedule bank.

It renders all types of personal, commercial and corporate banking services to its customers within the purview of the Bank Companies Act, 1991 and in line with the directives and policy guidelines laid down by Bangladesh bank.

Objective of the Bank The Trust Bank Limited has been established with the objective of providing efficient and innovative banking services to the people of all sections of our society. One of the notable strengths of this bank is that it is backed by the disciplined and strongest Institution of Bangladesh i.e. Bangladesh Army and there is a synergy of welfare and profits in the dynamics of this institution.

Bank is service-oriented industry and we on our part are committed to ensure customized Qualitative and hassle free services in our banking operations along with the focus to Broaden the clientele base. The bank has extensively in the country’s industrial and agricultural sectors in the coming days. The bank is committed to contribute as such as possible within its limitations for the economic growth and for ensuring value of its available resources.

Performance of the TBL TBL a blend of expertise and technological excellence is in place to meet varied needs of modern customers. The bank aims at mobilizing untapped money of the country and prudent deployment for productive activities in the form of lending at a competitive interest rates/loan pricing. Towards attainment of its goals and objectives, the bank pursues diversified credit policies and strategic planning in credit management. To name a few, the bank has extended micro credit, consumers durable scheme loans, house building loans etc. to cater to the needs of the individuals, which in turn has helped thousands of families. The bank also extends loan in the form of trade finance, industrial finance, project finance, export & import finance etc.

The bank’s credit polices aimed at balanced growth and harmonious development of all the sectors of the country’s economy with top most priority to ensure quality of lending by averting growth of non-performing assets.

Reserves

The Bank raised its Statutory Reserve from Tk. 10.97 million in FY 2001 to Tk. 28.27 million in FY 2002.

Profit and operating results Total operating income of the bank in FY 2002 was Tk. 190.34 million against a total operating expenditure of Tk. 85.47 million. Total profit before provision stood at Tk. 104.71million during FY 2002. After keeping Tk. 15.71 million as provision against classified loans & advances, Tk. 2.52 million as provision against unclassified loans (1%) And Tk. 34.00 million as provision for income tax, the net profit stood at Tk. 52.48 million during FY 2002. Net profit after income tax in the year 2001 posted by the bank was Tk. 25.96 million. There is a significant increase in profit in 2002 over the preceding FY 2001.

The earning per share was Tk. 199.45 in FY 2002. The retained earning increased by 229% to Tk. 50.53 million in FY 2002 compared to Tk. 15.34 million in FY2001.

Deposits In FY 2002, the deposits of TBL shot up to Tk. 2975.73 million from Tk. 2478.82 million as recorded in FY 2001. During this period, the deposit base was increased by 20% compared to the preceding year. The combination of competitive interest rates, depositors’ trust in the bank and mobilization efforts of the bank resulted in this growth of deposits. Efforts are a foot being made to further increase deposit base of the bank through promotion of business and exploring of potential scope.

Deposits of the TBLduring the years 2000-2002 (In million)

1111.18 A(2000)

2975.73

B(2001) C(2002) 2478.82

Loans & Advances Total loans & advances of the bank as on December 31’2002 was Tk. 1897.63 million as against Tk. 1603.95 million in FY2001, showing an increase by 18.31% over the preceding year. The credit portfolio of the bank is a mix of scheme loans, namely Micro credit, Consumers durable scheme loan (CDS), Marriage Loan, Car Loan, HBF Loan and commercial Loans. Commercial Loans comprise Trade financing in the form of working

capital and industrial loans (both large and medium scale industries) in the form of Term

Loans & Advances of the TBL during the year 2000-2002 (In million)

525.74

A(2000)

1897.63

B(2001) 1603.95

C(2002)

loans and other funded & non-funded credit facilities. Term financing indicates the Bank’s participation in the industrial development of our country while by extending small loans the TBL has fulfilled the borrowing needs of the low and medium income groups of our society.

The bank in the year 2002 extended micro credit to as many as 38,000 clients upto December 2002. The classified loans & advances accounted for only 3.16% of the total Loans & Advance of Tk. 1897.63 million in FY 2002. The bank as a matter of priority in its policy wants to ensure quality of its Loan Portfolio by strengthening post disbursement recovery measures as well as by prioritizing on Early Warning System (EWS) to check the growth of non-performing assets.

Branch Expansion The TBL has taken up a programme to expand its branches. The bank has already 14 branches in many different places in Bangladesh; most of them are inside the different cantonments. The management is filling that they need more branches all over the Bangladesh. So very recent they will open a branch in Gulshan. As per Bangladesh Bank circular that if any bank open a branch in Dhaka then they has to be open a branch in out side Dhaka.

Information Technology (IT) & Automation All the branches of the TBL are fully computerized. New software is now in use to provide faster, accurate and efficient service to the clients. The bank is continuously striving for better services through extensive automation of its branches. We are soon going to launch “One Branch Banking� through on-line connectivity. The bank has set up a full-fledged IT division to keep abreast of the latest development of IT for better service in the days to come.

Foreign Correspondents Foreign correspondent relationship facilities foreign trade operation of the bank, mainly in respect of export, import and foreign remittance. The number of foreign correspondents and

agents of the bank in the year 2001 stood at 244, which covers important business and trade centers of the world. The bank maintains excellent relationship with the leading international banks, for handling all foreign correspondent and maintaining all foreign business there is an International Division, which is called ID. SWOT Analysis of the TBL SWOT Analysis is an important tool for evaluating the companies Strengths, Weaknesses, Opportunities and Threats. It helps the organization to identify hoe to evaluate its performance and can scan the macro environment, which is turn would help the organization to navigate in the Turbulence Ocean of competition. Following is given the SWOT analysis of The Trust Bank: Strengths 1. Top Management: The top management of the bank, the key strength for The Trust Bank has contributed heavily towards the growth and development of the bank. The top management officials are army’s highest position holder, so they have a good idea about the current situation.

2. Company Reputation: The Trust Bank has created a good reputation in the banking industry of the country. Their main customers are army persons. The popularity of this bank is increase day by day also in the general public area.

3. Sponsors: The Trust Bank has founded by The Army Welfare Trust. The main sponsors for this bank is Sena Kalyan Sangstha. The chairperson of this bank is Chief of Army Staff and directors are also appointed by the sangstha, that’s why the sponsor does not have any problem for the fund.

4. Modern Facilities and Computer: From the very beginning The Trust Bank tries to furnish their work surroundings with modern equipment and facilities. For speedy service to the customer, The Trust Bank had installed money-counting machine in the teller counter. The bank has computerized banking operation under software called PC banking. More over computer printed statements are available to internal use and occasionally for the customers. The Trust Bank is equipped with telex and fax facilities.

5. Stirring Branches: From the formative stage of The Trust Bank tried to furnish their branches by the impressive style. Their well-decorated branches gets attention of the potential customer, this is one kind of positioning strategy. The Sena Kalyan Bhaban Branch is also impressive and is comparable of foreign banks.

6. Interactive Corporate Culture: The corporate culture of The Trust Bank is very much interactive compare to other local organization. This interactive environment encourages the employee to work attentively.

Science the banking jobs is very much routine work oriented and lovely environment boots up the work capability of the employees.

Weaknesses 1. Limitation of Information System (PC Bank): PC bank is not comprehensive banking software. It is desirable that a more comprehensive banking system should replace PC bank system.

2. Hierarchy Problem: The hierarchy problem treated as a weakness for The Trust Bank, because the employee will not stay for a long. So there will be a chance of brain drain from this bank to other bank.

3. Advertisement Problem: There is another weakness for The Trust Bank is advertisement. Their media coverage is so much low that people do not know the bank thoroughly.

Opportunities 1. Diversification: The Trust Bank can pursue diversification strategy in expanding its current line of business.

They do not serve not only the army but also the general people.

2. Business Banking The investment potential of Bangladesh is foreign investors. So EBL has opportunity to expand in business banking.

3. Credit Card There is an opportunity to launch Credit Card in Bangladesh by EBL. Beside this, EBL can acquire services for cards like VISA, MASTER CARD etc. So that they can enhance the market based card service.

Threats 1. Contemporary Banks: The contemporary banks of The Trust Bank like: Dhaka Bank, Dutch Bangla Bank, National Bank, Mutual Trust Bank, Mercantile Bank are its major rivals. They are carrying out aggressive campaign to attract lucrative clients as well as big time depositors. The Trust Bank should remain vigilant about the steps taken by these banks, as these will in turn affect The Trust Bank strategies.

2. Multinational Bank: The Rapid expansion of multinational bank poses a potential threat to new PCB’s. Due to the booming energy sector, more foreign banks are expected to operate in Bangladesh. Moreover, the existing foreign banks such as HSBC, AMEX, CITI N.A, and Standard Chattered Grindlays are now pursing an aggressive branch expansion strategy. Since the foreign banks have tremendous financial strength, it will pose a threat to local bank to a certain extant in terms of grabbing the lucrative clients.

3.Default Culture: Default culture is very much familiar in our country. For a bank, it is very harmful. As The Trust Bank is new, it has not faced it seriously yet. However as the bank grows older it might become big problems.

Types of Credit made by the TBL Modern banking operation touches almost every sphere of economic activity. The extension of bank credit is necessary for expansion of business operations. Bank credit is a catalyst bringing about economic about economic development. Without adequate finance there can be no growth or maintenance of a stable output. Bank lending is important to the economy, for it makes possible the financing of commercial and industrial activities of a nation. The credit facilities are generally allowed by the bank may be in two broad categories. They are as follows: A. Funded Facilities: Funded facilities can also be divided into the following categories Term Loans: The term of loan is determined on the basis of gestation period of a project generation of income by the use of the loan. Such loans are provided for Farm Machinery, Dairy, Poultry, etc. It is categorized in three segments: Types of Term Loan

Time (Period)

Short Term

1 to 3 years

Medium Term

3 to 5 tears

Long Term

Above 5 years

Over Draft (OD): OD is some kind of advance. In this case, the customer can over draw from his/her current account. There is a limit of overdraw, which is set by the bank. A customer can with draw that much amount of money from their account. For this there is a interest charge on the over draw amount. This facility does not provide for every one, the bank will provide only those who will fulfill the requirement. It means that only real customer can get this kind of facility.

Cash Credit (Hypo): It allows to individuals or firm for trading as well as whole-sale purpose or to industries to meet up the working capital requirements against hypothecation of goods as primary security fall under this type of lending. It is a continuous credit. It allowed under two categories: 1. Commercial Lending 2. Working Capital Cash Credit (Pledge): Financial accommodation to individual/firm for trading as well as whole sale purpose or to industries as working capital against pledge of goods primary security falls under this head of advance. It also a continuous credit and like the above allowed under the categories: 1. Commercial Lending 2. Working Capital SOD (General): Advance allowed to individual/firm against financial obligation (i.e. lien of FDR/PS/BSP etc.) and against assignment of work order for execution of contract works fall under this head. This advance is generally allowed for allowed for definite period and specific purpose.

It is not a continuous credit.

SOD (Imports): Advances allowed for purchasing foreign currency for opening L/C for imports of goods fall under this type of leading. This is also an advance for a temporary period, which is known as preemptor finance and falls under the category ‘Commercial Lending’.

PAD: Payment made by the bank against lodgment of shipping documents of goods imported through L/C falls under this type head. It is an interim type of advance connected with import and is generally liquidated shortly against payments usually made by the party for retirements of documents for release of import goods from the customer authority. It falls under the category ‘Commercial Lending’.

LTR: Advances allowed for retirement of shipping documents and release of goods imported through L/C without effective control over the goods delivered to the customer fall under this head. The goods are handed over the importer under trust with arrangement that sales proceed should be deposited to liquidate the advances within a given period. This is also temporary advance connected with import that is known post-import finance under category ‘Commercial lending’.

IBP:

Payment made through purchase of inlands bill to meet urgent requirements of customer fall under this type of credit facility. This temporary advance is adjusted from the proceeds of bills purchased for collection. It falls under the category ‘Commercial Lending’.

FDBP: Payment made to a party through purchase of foreign documentary bills fall under this head.

This temporary advance is adjustable from the proceeds of negotiable shipping/export documents. It falls under category ‘Export Credit’.

LDBP: Payment made to a party through purchase of local documentary bills fall under this head.

This temporary liability is adjustable from proceeds of the bill.

Bank Guarantee: The exporters pay of the imported goods on behalf of the importer through bank guarantee. If the exporter fails to make the fulfill payment at the moment the bank will take the liability and pay to the exporter. This type of guarantee is also needed to attend in any tender.

Micro Credit: Loan has given only to the Army Person for the purpose of Repairing and Reconstruction of dwelling Houses.

CDS: A credit facility is available for Armed Forces officials (Major and above or equivalent Ranks and Status with minimum length 12 years of services). Car loan and Marriage loan are also included as CDS. HBL: A credit facility is available for the retired Armed Forces officials.

B. Non Funded Facilities: Non funded facilities are divided into the following categories: Guarantee: A credit facility in contingent liabilities from extended by the banks to their clients for participation in development work, likes supplies goods and services.

Letter of Credit: A credit facility in contingent liabilities from provided to the clients by the banks for import/procurement of goods and services.

Components of the Lending operations maintained by the Bank Written Loan Policy One of the most important ways a bank can make sure its loans meet regulatory standards and are profitable is to establish a written loan policy. Such a policy gives loan officers and the

bank’s management specific guidelines in making individual loan decisions and in shaping the bank’s overall loan portfolio. The actual make up of a bank’s Loan portfolio should reflect what its loan policy says. Otherwise, the loan policy is not functioning effectively and should be either revised or more strongly enforced by senior management.

1. A goal statement for the bank’s loan portfolio (i.e., statement of the characteristics of a good loan portfolio for the bank in terms of types, maturities, sizes, and quality of loans) 2. Specification of the lending authority given to each loan officer and loan committee (measuring the maximum amount and types of loan that each person and committee can approve and what signatures are required).

3. Lines of responsibility in making assignments and reporting information within the loan department.

4. Operating procedures for soliciting, reviewing, evaluating, and making decisions on customer loan applications.

5. The required documentation that is to accompany each loan application and what must be kept in the banks credit files (required financial statements, security agreements etc.).

6. Lines of authority within the bank, detailing who is responsible for maintaining and reviewing the banks credit files.

7. Guidelines for taking, evaluating, and perfecting loan collateral.

8. A presentation of policies and procedures for setting loan interest rates and fees and the terms for repayment of loans.

9. A statement of quality standards applicable to all loans.

10. A statement of the preferred upper limit for total loans outstanding (i.e. the maximum ratio of total loans to total assets allowed).

11. A description of the bank’s principal trade area, from which most loans should come.

12. A discussion of the preferred procedures for detecting, analyzing, and working out problem loan situation.

Steps in the Lending Process •

Most bank loans to individuals arise from a direct request from a customer who approaches a member of the bank’s staff and asks to fill out a loan application.

Business can requests, on the other hand, often arise from contacts the bank’s loan officers and sales representatives make as they solicit new accounts from firms operating in the banks market area. Sometimes loan officers will call on the same company for months before the customer finally agrees to give the bank a try by filling out a loan application.

•

Once a customer decides to request a loan, an interview with a loan officer usually follows right away, giving the customer the opportunity to explain his or her credit needs. That interview is particularly important because it provides an opportunity for the bank’s loan officer to assess the customer’s character and sincerity of purpose.

•

If a business or mortgage loan is applied for, a site visit is usually made by an officer of the bank to assess the customer’s location and the condition of the property and to

ask clarifying questions. The loan officer may contact other creditors who have previously loaned money to this customer to see what their experience has been.

•

If all is favorable to this point, the customer is asked to submit several crucial documents the bank needs in order to fully evaluate the loan request, including complete financial statements and, in the case of a corporation, board of directors’ resolutions authorizing the negotiation of a loan with the bank. Once all documents are on file, the credit analysis division of the bank conducts a thorough financial analysis of them aimed at determining whether the customer has sufficient cash flows and backup assets to repay the loan. The credit analysis division then prepares a brief summary and recommendation, which goes to the loan committee for approval.

•

If the loan committee approves the customer’s request, the loan officer or the credit committee will usually check on the property or other assets to be pledged as collateral in order to ensure that the bank has immediate access to the collateral or can acquire title to the property involved if the loan agreement is defaulted. This is often referred to as perfecting the bank’s claim to collateral. Once the loan officer and the bank’s loan committee are satisfied that both the loan and the proposed collateral are sound, the note and other documents that make up a loan agreement are prepared and are signed by all parties to the agreement.

Credit Analysis: The division of the bank responsible for analyzing and recommendations on the fate of most loan applications is the credit department. Experience has shown that this department must satisfactorily answer three major questions regarding each loan application: 1. Is the borrower creditworthy? How do you know?

2. Can the loan agreement are adequately protected and the customer has a high probability of being able to service the loan without excessive strain?

3. Can the bank perfect its claim against the assets or earnings of the customer so that, in the event of default, bank funds can be recovered rapidly at low cost and with low risk?

Let’s look in turn at each of these three key issues in the “yes” or “no” decision a bank must make on every loan request.

Is the Borrower Creditworthy?

The question that must be dealt with before any other is whether or not the customer can service the loan-that is, pay out the credit when due, with a comfortable margin for error.

This usually involves a detailed study of six aspects of the loan application- character, capacity, cash, collateral, conditions, and control. All must be satisfactory for the loan to be a good one from the lender’s point of view.

Character. The loan officer must be convinced that the customer has a well-defined purpose for requesting bank credit and a serious intention to repay. If the officer is not sure exactly why the customer is requesting a loan, this purpose must be clarified to the bank’s satisfaction.

Responsibility, truthfulness, serious purpose, and serious intention to repay all monies owed make up what a loan officer calls character.

Capacity. The loan officer must be sure that the customer requesting credit has the authority to request a loan and the legal standing to sign a binding loan agreement. This customer characteristic is known as the capacity to borrow money. For example, in most states a minor (e.g., under age 18 or 21) cannot legally be held responsible for a credit agreement; thus, the bank would have great difficulty collectors on such a loan.

Cash. This key feature of any loan application centers on the question: Does the borrower have the ability to generate enough cash, in the form of cash flow, to repay the loan? In general, borrowing customers have only three sources to draw upon to repay their loans: or (a) cash flows generated from sales or income, (b) the sale or liquidation of assets, or (c) funds raised by issuing debt or equity securities. Any of these sources may provide sufficient cash to repay a bank loan.

Collateral. In assessing the collateral aspect of a loan request, the loan officer must ask, does the borrower possess adequate net worth or own enough quality assets to provide adequate support for the loan? The loan officer is particularly sensitive to such features as the age, condition, and degree of specialization of the borrower’s assets.

Conditions. The loan officer and credit analyst must be aware of recent trends in the borrower’s line of work or industry and how changing economic conditions might affect the loan.

Control. The last factor in assessing a borrower’s creditworthy status is control which centers on such questions as whether changes in law and regulation could adversely affect the borrower and whether the loan request meets the bank’s and the regulatory authorities’ standards for loan quality.

Can the Loan Agreement Be Properly Structured and Documented?

The six Cs of credit aid the loan officer and bank credit analyst in answering the broad question: Is the borrower creditworthy? Once that question is answered, however, a second issue must be faced: Can the proposed loan agreement be structured and documented to satisfy the needs of both borrower and bank?

A properly structured loan agreement must also protect the bank and those it representsprincipally its depositors and stockholders- by imposing certain restrictions (covenants) on the borrower’s activities then these activities could threaten the recovery of bank funds. The process of recovering the bank’s funds- when and where the bank can take action to get its funds returned-also must be carefully spelled out in a loan agreement.

Needs for Collateral Most Borrowers at one time or another will be asked to pledge some of their assets or to personally guarantee the repayment of their loans. Getting a pledge of certain borrower assets as collateral behind a loan really serves two purposes for a lender. If the borrower cannot pay, the pledge of collateral gives the lender the right to seize and sell those assets designated as loan collateral, using the proceeds of the sale to cover what the borrower did not pay back.

Secondly, collateralization of a loan gives the lender a psychological advantage over the borrower.

The goal of a bank taking collateral is to precisely define which borrower assets are subject to seizure and sale and to document for all other creditors to see that the bank has a legal claim to those assets in the event of nonperformance on a loan.

Sources of Information about Loan Customers The bank relies principally on outside information to assess the character, financial position, and collateral of a loan customer. Such an analysis begins with a review of information supplied by the borrower in the loan application. The bank may contact other lenders to determine their experiences with this customer. Were all scheduled payments in previous loan agreements made on time? Were deposit balances kept at high enough levels? How much was borrowed previously and how well were those earlier loans handled? Is there any evidence of slow or delinquent payments? Has the customer ever declared bankruptcy?

Sources of Information about the Loan customers • • • • • • •

Physical Investigations Customer financial statements Experience of other lenders with this customer Customer Annual Report Local or regional credit bureaus Local Newspapers Local chamber of commerce

Mechanism of Credit Distribution of the TBL The primary factor determining the quality of the bank’s credit portfolio is the ability of each borrower to honor, on a timely basis. All credit comities made to the bank. The authorizing credit personnel prior to credit approval must accurately determine this. If the report of the project appraisal is very satisfactory to approve the loan proposal, than the following steps furnish the approval procedure: • • • • • • • •

Make a proposal by the client to the bank Give all the necessary documents Bank will send the parties statement to the Bangladesh Bank, their CIB (Credit Information Bureau) will inquiry that whether this party is defaulter or a new one.

Bank will take the collateral from the party and analysis that how much it will cover the total loans.

Bank will send this proposal to the head office. In the head office the Board of Directors and Managing Director will approve the loan.

Head office will send the approval to the branch office.

Branch office will give the sanction letter to the party.

Bank will take the security and make it in their favor.

Disbursement: After completing all the necessary steps for sanctioning loans bank will create a loan account by the name of the party and deposit the money to that account. Bank will give chequebooks to the party and advise them to draw the money and use it as soon as possible, because whenever the money will transfer to the account interest will count from that time.

Analyzing the Year Wise Loan Disbursement by the TBL YEAR

AMOUNT OF LENDING (IN MILL.)

2000 2001 2002 TOTAL

525.75 1603.95 1897.63 4027.33

TOTAL AMOUNT OF LENDING (YEAR-WISE ) 1897.63

AMOUNT

2000

1603.95

1500 1000

AMOUNT OF LENDING (IN MILL.)

525.75

500 0

A (2000)

B(2001 )

C(2002 )

YEAR

Year Wise Loan Disbursement

13%

47%

40%

Total Amount (2002) Total Amount (2001) Total Amount (2000)

From the graph we can say that in the year 2002 the total loan disbursement is 47% (1897.63 million) to compare with other two financial years. In the year 2001 the loan disbursement was 40% (1603.95 million) and in the year 2000 the loan disbursement was only 13% (525.75 million). So according to this graph we can easily say that the bank’s loan disbursement is increasing day by day. It is a positive sign for the bank. But there is one thing that if we see the percentage increase by the year then in the loan disbursement is 47% and in the previous year it was 40%. So the percentage increases by 7% only. In the year 2000 to 2001 the percentage increased by 27% and this increase was high compare with 2001 to 2002. It may be not a good sign for the bank, because bank’s main earning source is loan disbursement, like: interest earning. It is a big part of the bank’s total earning. So the bank should take care in this loan side.

Analyzing the Sector-wise Lending by the TBL (In million) SECTOR

2000

2001

2002

Cash Credit

14.69

129.80

260.61

Long Term Loan

5.61

294.40

176.02

Over Draft

16.04

47.79

24.66

SOD

-

37.86

242.08

Car Loans

-

28.70

21.33

Cash Collateral

-

-

4.67

Micro credit (MCL )

271.31

609.55

436.63

Marriage Loan

-

119.87

113.03

Consumer Durable Scheme

-

164.80

80.15

House Building Loans

-

37.56

57.54

Loans Against trust receipts

-

115.66

402.04

Payment against documents

-

-

65.52

Staff Loan

1.52

5.52

8.18

Other Loans

216.55

11.63

4.21

TOTAL

525.75

1603.95

1897.63

Analyzing the Sector-wise Lending disbursement of the TBL in the year 2000

SECTOR-WISE LENDING IN 2000 271.31

300 250

216.55

200 150 100

Cash Credit Long Term Loan Over Draft Micro credit (MCL ) Staff Loan

50 0

14.69 5.61 16.04

1.52

Other Loans

AMOUNT OF LENDING (IN MILLION )

From the graph, we can say that the TBL was not able to maintain a good lending operation in the year 2000, as it was the first year of the TBL Banking operations. The maximum portion of the lending has disbursed in the sector of Micro Credit. About 52% of total has given in this sector. In this year, there were about 18000 clients in this sector. About 41% of total loans have disbursed as other Loans (SOD, Letter of Credit etc.).About 3%loans has given in the sector as overdraft opportunity. 2.70%loans has given as cash credit. Loan also disbursed as staff Loan and Long Term Loan.

Analyzing the Sector-wise Lending disbursement of the TBL in the year 2001 SECTOR-WISE LENDING IN 2001 700

Long Term Loan Over Draft

609.55

SOD

600 500

Car Loans

400 300 200 100

Cash Credit

Micro credit (MCL )

294.4

Marriage Loan 164.8 119.87

129.8 47.79 37.86 28.7

Consumer Durable Scheme

115.66 37.56

0

5.52 11.63

House Building Loans Loans Against trust receipts

AMOUNT OF LENDING (IN MILLION )

Staff Loan Other Loans

In the year 2001, from the graph we can say that the maximum portion of lending has disbursed to the micro credit sector. The number of client in this sector were about 23000 in this year that was 18000 in the year 2000. The percentage of lending was

38% of the total in this sector. Term Loans has maintained the second position in loan disbursement by the TBL. The amount of loan was 295 million, which was about19% of the total lending. A large amount of loans was also disbursed as Consumer durable scheme (11%). Loan has also disbursed as short-term loans, cash credit, House-building loans, Staff loans etc.

Analyzing the Sector-wise Lending disbursement of the TBL in the year 2002

SECTOR-WISE LENDING IN 2002 500 450 400 350 300 250 200 150 100 50 0

Cash Credit Long Term Loan Over Draft SOD

436.63

402.04

Car Loans Cash Collateral Micro credit (MCL )

260.61

242.08

Marriage Loan Consumer Durable Scheme

176.02 113.03 24.66

21.33

House Building Loans 80.15

57.54

Loans Against trust receipts

65.52

4.67

8.18 4.21

Payment against documents Staff Loan

AMOUNT OF LENDING (IN MILLION)

Other Loans

In the year 2002, from the graph we can say that the maximum portion of lending has disbursed to the micro credit sector. The number of client in this sector were about 38000 in this year that was 23000 in the year 2001. The percentage of lending was 23% of the total in this sector. Loans against trust receipt has maintained the second position in loan disbursement by the TBL. The amount of loan was 402 million which was about21% of the total lending. A large amount of loans was also disbursed as secured over draft (13%).

Loan has also disbursed as term loans, cash credit , House building loans, LOAN-PRICING METHOD USED BY THE TBL: In pricing a business loan, Bank management must consider the cost of raising loanable funds and the operating costs of running the Bank. This means that Banks must know what their costs are in order to consistently make profitable, correctly priced loans of any type. There is no substitute for a well-designed management information system when it comes to pricing loans.

The Trust Bank Limited is generally used the simplest loan-pricing model which assumes that the rate of interest charged on any loan includes four components: (1) the cost to the Bank of raising adequate funds to lend, (2) the Bank’s nonfunds operating costs (including wages and salaries of loan personnel and the cost of materials and physical facilities used in granting and administering a loan), (3) necessary compensation paid to the Bank for the degree of default risk inherent in a loan request, (4) Bank’s desired profit margin.

Particulars

Rate of Interest

LOAN INTEREST Marginal cost of raising Nonfunds = loanable funds to lend+ Bankto the Borrower operatingcosts (including RATE wages and salaries of Bank Personnel) Estimated margin to Bank’+ Compensate the Bank +desired For default riskprofit margin.

Chart of Interest rate of The Trust Bank for Lending Revised on 23 March, 2004

House Building Loan (Res)

12%

House Building Loan (Com.)

13%

Car Loan

12%

Marriage Loan

12%

Staff Loan (Car)

6%

Consumer Durable Loan

12%

Over Draft

13%

SOD

13%

Micro Credit (TLR)

12%

Term Loan (Industrial)

12.50%

Term Loan (Commercial)

12.50%

PAD

10.50%

LTR

10.50%

Cash Credit

12%

Cash Collateral (FDR/SP/WEDB)

12.50%

Other Loan

13%

Bills Discounted & Purchased: IBP

10.50%

FBP FDBP

10.50% 10.50%

These sector-wise interest rates have been introduced by the Head Office of the Trust Bank Limited. They use cost-plus pricing method in case of pricing the loans. The fourteen branches of the Trust Bank Limited have maintained these rates strictly except in case of some quality and credit-worthy lenders. After judging the lenders’ credit-worthiness, the Trust Bank Limited gives some beneficiary to this kind of lenders. They can enjoy a decreasing interest rate, which maintained by the Trust Bank Limited’s branches internally.

Other wise, the scheduled rates are maintained by all the TBL branches. In case of Micro Credit, as the loan amount is not so large that’s why the scheduled rate is maintained by the Bank. Actually, the Lending rate is based on the prescription, which is given by Bangladesh Bank. Recently TBL has revised their lending interest rate on 23 March, 2004. The revised lending interest rates have been effective from April 01,2004 for all existing and fresh sanction of credit facilities.

Sector-wise Interest Income of the TBL during the year 2000-2002 INTEREST INCOME SECTOR

2000

2001

2002

Interest on Consumer Durable Scheme

10.37

17.88

15.48

Interest on Over Draft

.93

5.44

17.38

Interest on SOD (Industrial )

-

2.31

8.58

Interest on Cash Credit

.91

4.75

38.71

Interest on Marriage Loan

3.09

12.10

14.44

Interest on Car Loan

.88

3.30

3.46

Interest on Payment Against Document (PAD )

1.54

3.11

1.82

Interest on Micro Credit

7.04

61.58

58.46

Interest on House Building Loan

.47

3.16

6.00

Interest on Term Loan

-

18.04

39.25

Interest on Inland Bills Purchased & Other Loan

.02

3.43

23.77

Interest on packing Credit

-

.09

.005

Interest on FDR

-

36.08

47.18

Interest received from Local Bank

21.45

20.30

.97

Interest from Foreign Bank

.78

-

.85

Analyzing the year-wise total Interest Income of the TBL

YEAR WISE TOTAL INTEREST INCOME 276.41

AMOUNT

300

189.71

200 100

47.52

INTEREST INCOME (IN MILLION )

0 A (2000 )

B (2001) C (2002 ) YEAR

From the graph we can say that in the year 2002 the total interest income is 276.41 million to compare with other two financial years. In the year 2001 the interest income was 189.71 million and in the year 2000 the total interest income was only 47.52 million. So according to this graph we can easily say that the bank’s total interest income is increasing day by day. It is a positive sign for the bank. But there is one thing that if we see the percentage increase by the year then in the interest income is 54% and in the previous year it was 37%. So the percentage increases by 17% only. In the year 2000 to 2001 the percentage increased by 27% and this increase was high compare with 2001 to 2002. It may be not a good sign for the bank, because bank’s main earning source is interest earning. It is a main part of the bank’s total earning. So the bank should take care in this interest income sectors.

Analyzing the sector-wise Interest Income of the TBL in the year 2000 According to the graph, we see that in the year 2000, the total interest income was 47.52 million. In this year, the highest interest income was come from the Local bank interests.

Next position for the interest income was held from the Consumer durable scheme. Interest on Micro credit also has a large impact on the total interest income in this year. In this year, there were about 18000 clients in Micro credit sector. Interest income from Cash credit, IBP, Foreign exchanges also influence strongly on the TBL’s total interest income in this year.

Foreign

Local

Inland Bills

House

Micro

Payment

Car Loan

Marriage

Cash

AMOUNT ( IN MILLION ) Over Draft

25 20 15 10 5 0

Consumer

AMOUNT

SECTOR-WISE INTEREST INCOME IN 2000

SECTOR

Analyzing the sector-wise Interest Income of the TBL in the year 2001 SECTOR-WISE INTEREST INCOME IN 2001 70 60

AMOUNT

50 40

AMOUNT ( IN MILLION )

30 20 10 FDR

Inland Bills Purchased

House Building

Payment Against

Marriage Loan

SOD (Industrial )

Consumer Durable

0

SECTOR OF INCOME

According to the graph, we see that in the year 2001, the total interest income was 189.71 million. In this year, the highest interest income was come from the Micro credit sector. In this year, there were about 23000 clients in Micro credit sector. Next position for the interest income was held from the fixed deposit lending. Interest on Term loans, Local banks also has a large impact on the total interest income in this year. Interest income from Cash credit, IBP, Foreign exchanges also influence strongly on the TBL’s total interest income in this year.

Analyzing the sector-wise Interest Income of the TBL in the year 2002

70 60 50 40 30 20 10 0

Foreign

FDR

Inland Bills

House

Payment

Marriage

SOD

AMOUNT ( IN MILLION )

Consumer

AMOUNT

SECTOR-WISE INTEREST INCOME IN 2002

SECTOR

According to the graph, we see that in the year 2002, the total interest income was276.41million. In this year, the highest interest income was come from the Micro credit sector. In this year, there were about 38000 clients in Micro credit sector. Next position for the interest income was held from the fixed deposit lending. Interest on Term loans also has a large impact on the total interest income in this year. Interest income from Cash credit, IBP, Foreign exchanges also influence strongly on the TBL’s total interest income in this year.

Loan Classification and the TBL Bank Signs for Classification First and foremost requirement for any credit managers is to identify a problem credit in its earliest stages by recognizing the signs of deterioration. Such signs include but not limited to the following: 1. Non-payment of interest or principal or both on due dates or past dues beyond a reasonable period or recurring past dues.

2. In case of Overdraft no movement in the account beyond a reasonable period.

3. A deterioration in financial condition of the client, as gathered from client’s latest financial statement.

4. A shortfall in collateral coverage, particularly if the collateral was a key factor in the decision-making.

5. Death or withdrawal of key owner(s) or management personnel.

6. Company filing for bankruptcy or voluntary dissolution.

7. Adverse market report about the company itself or its principal owners.

Steps to follow for Classification Steps to follow in such situations would be: 1. Recheck the account, for all outstanding, including any outstanding in allied or sister company or in owner’s or partners’ or directors personal names.

2. Thoroughly review loan documentation to confirm, “We have what we need”, documents are in proper from, properly executed and current (i.e. not time barred).

3. If possible take current market value of the securities according to liquidation basis.

And take a close look at the assets and liabilities to determine who has the prior right on those assets.

4. If Grantors are involved, look closely at the net worth statement and send demand notice.

5. Once the account is classified Sub-Standard, credit lines must be frozen.

Classification Process For the purpose of determining the “Classified” status of an account, following guidelines are to be observed 1. The process of classification of an account will start with strict application of the risk rating assessment that is i.

Sub-standard ii.

Doubtful iii.

Bad or Loss 2. However unpaid interest or Principal or Expired Limit for a period of 180 days or more or recurring past dues will remain the most significant rules for classification.

CLASSIFICATION AS SUBSTANDARD: A loan is classified as substandard if any one of the following conditions is met: (a) If an advance or any portion of an advance or interest thereon remains overdue for 180 days or more but less than 270 days then the advance is classified as substandard. (b) For an advance of a continuing nature, even if the loan is not overdue as much as 180 days, but the limit stands overdrawn by move than 50% for a period of 45 continuous days preceding the reference date for the classification, then it is classified as substandard. (c) If a loan has been renewed or rescheduled at least three times but is not overdue, and any of the required payments for the required period have not made when they fall due, then the loan is classified as substandard.

CLASSIFICATION AS DOUBTFUL: A loan is classified as doubtful if any one of the following conditions is met: (a) The advance or any portion of the advance or interest thereon remains overdue for 270 days or more but less than 360 days. (b) A loan classified as substandard per clause 6 (b) above has remained substandard for 180 days or more. (c) A loan classified as substandard per clause 5 (c) above has remained substandard for 180 days or more. (d) Legal action has been initiated. (e) Qualitative criteria based on judgment.

CLASSIFICATION AS BAD.

A loan is classified as bad if any one of the following conditions is met: (a) The advance or any portion of an advance or interest thereon remains overdue for 360 days or more. (b) A loan classified as doubtful per clause 6 (b) above has remained doubtful for 180 days or more. (d) A loan classified as doubtful per clause 6 (c) above has remained doubtful for 180 days or more. (e) If legal action has been initiated and no court decision has been obtained within 360 days of initiation of action then the loan is classified as bad. (f) Qualitative criteria based on judgment.

Classified Loan conditions of the TBL (In million) Particulars Unclassified Loans & Advances

2000 525.74

2001 1583.21

2002 1837.63

Sub-Standard Loans & Advances

-

14.95

29.86

Doubtful Loans Advances

-

4.42

23.63

Bad/Loss Loans & Advances

-

1.37

6.51

Total

525.74

1603.95

1897.63

Classified Loans of the TBL during the years 2000-2002(In million) 0

20.74

A(2000) B(2001) C(2002) 60

Ratio of classified Loans to Total Loans of the TBL PARTICULARS

2000

2001

2003

Classified Loan

0%

1.29%

3.16%

Unclassified Loan

100%

98.71%

96.84%

PERCENTAGE

YEAR-WISE PERCENTAGE OF CLASSIFIED LOAN OF THE TBL 3.16%

4% 3% 3% 2% 2% 1% 1% 0%

A(2000) 1.29%

B(2001) C(2001)

0%

Classified CLASSIFIED LOAN

The Trust bank Limited recorded a satisfactory level of performance in all the areas of its operations in the year 1999-2002.The success due to the combined and concerted efforts of the management and staff of the bank under the able guidance, support and patronage of the members of the Board. But these were not enough in case of the Lending operations.

The graph shows that the percentage of classified Loan in the year 2000 was 0%, it was increased in the year 2001 as 1.29% (20.74 million), but in the year 2002, it was vastly increased and went up to 3.16% (60 million). According to international rules, a bank may have a maximum limit of classified Loans as 5% of the total Lending. As TBL did not pass this limit, but it is not a good sign for the Bank. Currently TBL’s CAMEL rating is 3, which means the Bank is only in a fair position. The main problem of the TBL is that it is not able maintain a good Loan policy. As a result, classified loans of this Bank have increased over the years. To improve its CAMEL Rating, TBL must have to improve in this area and has to decrease the amount of classified Loans by a well-designed recovery policy.

What are the main reasons behind classification of the TBL 1.

2.

3.

4.

5.

6.

New Banker, or lacking of experience.

Most of the time bankers have to relay on the documents provided on the client.

But what is the purity of these data. Although the CA firm certifies the dates but financial jugulating is practicing around the world.

Client’s over confidence about the project.

Change in National and International Political scenery.

Sometimes borrower talks about some other repayment source out of the proposed project but they don’t keep the source as security to the bank.

Sometimes other than land or building banks also keep furniture and machinery as security. Later on when bank come to sell those, they found that the market value of those assets is much lesser than the book value.

7.

8.

9.

10.

11.

12.

Sometimes bankers don’t go through the financial figures properly.

Most of the cases clients have done some financial jugulating on their data.

Sometimes Client caught by some unavoidable circumstances like- ship sink, Sometimes bank don’t take appropriate security from the client or grantor.

Sometimes bank don’t put concentration about the insurance.

Most of the cases the bankers fail to forecast the future business condition of the clients.

Provision for Loans and Advances maintained by the TBL Loan Loss Provision Procedure As pert of pragmatic and conservative approach to sustain the quality of the Bank’s loan portfolio, Loan Loss Provision exercise made mandatory for all Line of Business. Such exercise is decided by: a) generally accepted banking practice, b) conservative approach to assess the quality of Risk Assets whereby the most accurate health of the Loan Portfolio is reflected on the books of the Bank and c) to be guided by Bangladesh Bank instructions on provisioning.

Following guidelines are to be observed: i.

ii. iii.

The prudential Provision Practice dictates that rather that wait until the close of the fiscal year; provision exercise would be an on-going one, with the needed provision created, when an account is classified and continues to remain classified. The provision exercise is to be carried out by each quarter end, based on reports on Classified Accounts related to previous quarter.

Bangladesh Bank instructions are to be followed for the purpose of Loan Loss Provision exercise.

Unless otherwise enhanced by Bangladesh Bank regulatory body, Loan Loss Provision Policy as per the matrix given below is to be adopted and followed by the Bank: Past Due O/S Expired Credit (CRITERIA) • 180 days • 270 days • 360 days

iv.

Classification Status

Maximum Provision to be held against Net Loan Value

Substandard Doubtful Bad / Loss

20% 50% 100%

Following formula is to be applied in determining the required amount of provision: 1. Gross Outstanding XXX 2. Less: (I) Cash margin held or fixed Deposit (XXX) (II) Interest in Suspense Account ( XXX ) 3. Loan Value (For which provision is to be created before considering estimated realizable value of other security/collateral held) XXX

4. Less: Estimated salvage value of security / collateral held

(XXX)

Net Loan Value

XXX

Provisions for Loans & Advances maintained by the TBL

PARTICULARS

2000

2001

2002

Provision held at the beginning of the year

.02

5.24

21.72

Fully provided debts written off

-

-

-

Provisions on classified Loans & Advances

-

5.94

15.71

1% General provision for Unclassified Loan

5.22

10.53

2.52

Balance at the end of the year

5.24

21.72

39.95

Provisions for Loans & Advances maintained by the TBL(In million) 5.24 21.72 39.95

A(2000)

B(2001)

C(2002)

Trust Bank limited is made provision for loans and advance on the basis of period-ended reviewed by the management on the basis of instruction contained in Bangladesh Bank BCD

circular No.34 of 1989, BCD circular No.20 of 1994,BCD circular No. 12 of 1995, BRPD circular No.16 of 1998 and BRPD circular No.9 of 2001.

According to the graph, we see that the amount of provision for loans and advances of the TBL has increased gradually over the years. We know that provision for loans and advances depends both on classified and unclassified loans. As the amount of classified loans of the TBL has increased gradually, it shows an increasing rate also in the maintaining provisions. In the year 2000, as there was no classified loan, so the amount was only 1% of total loans and advances. In the year 2001, classified loans have created (20.74 million) as a result, the amount of provisions also increased. In 2002, the percentage of classified loans has gone up to 3.16% instead of 1.29%. It shows a huge amount has maintained as provisions compare to the previous year (2001).

Provisions can be positive for the Bank Although provisioning is associated with classified loans but it has a positive effect on the banks. The Income Statement shows net profit after deduction of provisioning fund. As a result tax goes down. But the most important thing is, it doesn’t affect the dividend. Although naturally banks pay dividends from net profit but some times they pay dividends from previous retained earnings. Moreover banks don’t keep money as idle fund for provisioning. Money circulates among the operations. They just show this fund to cover actual loss. So the bottom line is nothing is wrong to provision though it is associated with classified loans.

Recovery Policy of the TBL Recovery Performance: The recovery performance of the bank was not so good during the period 1999-2002. The credit administration and monitoring of this bank was inexperienced. This bank is monitoring and all the loans are sanction by the high authority whose are high officials of Bangladesh Army. This Bank has a common thinking that the people who taking loan from this bank always think that this is a army bank so if I failed to pay then it will be a very big problem for me. But this thinking did not work properly. That’s why the management have to think about a well-designed Recovery Policy.

TBL introduces a new recovery policy in 2003 TBL has introduced a new department called Early Warning System Department (EWSD).

The bank as a matter of priority in its policy wants to ensure quality of its Loan Portfolio by strengthening post disbursement recovery measures as well as by prioritizing on Early Warning System (EWS) to check the growth of non-performing assets.

The secondary task of this department is to collect money from the classified clients. But in the other banks the Branch Manager does this job. Other than that the recovery criteria are more or less same for the banks. At the very begging they send reminder letter. Then they send letter to inform them that they (bank) are going to sue against the client. Finally the banks sue against the client.

Early Warning System Department (EWSD)

TBL has a special department called EWSD who are responsible for all accounts classified in the bank’s portfolio. Actually they have work like CID officers. However EWSD’s responsibility will cover the areas of 1.

Monitoring and controlling the classified accounts through monthly reporting and quarterly review.

2.

Actively follow the borrowers for recovery.

3.

Negotiate and reschedule the debts.

4.

If the client don’t utilize the new offer than it is the EWSD’s responsibility to file suit against the client.

EWSD will also prepare a Consolidated Report of all bad loans written-off on a quarterly.

TBL’s Recovery Probability Categories to be Assigned To All Classified Loans Category I. II. III. IV.

Loans determined to have high probability of recovery within 6 months; recovery efforts to continue on an on-going basis.

Loans determined to have moderate probability of recovery within 1 year; review recovery efforts on a 3 months basis.

Loans determined to have low and remote probability of recovery; review case on a 6 months basis.

Loans determined to have virtually no chance of recovery: charge-off the books.

However in these situation proper approval from the appropriate approving authorities should be obtained and also shall be guided by Bangladesh Bank instructions and subject to complete analysis of: ♦ Banking practice. ♦ Legal and tax implication and ♦ Status of each individual credit.

Notes for assessment of category Estimate the cost of continued collection efforts against any money, which can be reasonably expected to be recovered. Include in the cost (i) employee man-hour, (ii) legal expenses, (iii) charge of any external collection agency if used.

Why Recovery takes so much time Only because of existing rules and regulation recovery is a time consuming procedure. We think an example will make this thing clear. Let, Mr. X took loan from Y bank by giving a land as registered mortgage and become bad. Now bank cannot sell the land without the permission of court though the land was as registered mortgage to bank. So bank has to sue against Mr. X and court send notice to Mr. X. But Mr. X can delay his coming by saying he is sick and asking for more time. Court give new date to settled the matter. Then on new date a person came to the court saying that he is the brother of the client and the land is their father’s property. And most importantly, client didn’t notify him before give the land to the bank. So court asks him to prove his claim. Finally, if court gives injunction in favor of bank, they face problem to sell the land. Because client put mussel-men protect the land from bank.

Moreover people are not interested buy land on occasion from court. Finally the interesting thing is most of the time the same client but the land in another name

A COMPARATIVE STUDY TO EVALUATE THE LENDING PERFORMANCE OF THE BANKING SECTOR IN BANGLADESH NCBs vs. FCBs vs. PCBs In our country there are basically three types of banks- NCBs, PCBs and FCBs. According to last 5 years (1998-2002) data among the total loans 23% loans become classified. Now among the three types of banks the lowest amount of classified loans is hold by the FCBs, which is followed by PCBs and NCBs respectively. On average from last five years NCBs holds 39.63%, PCBs holds 26.10% and FCBs holds 03.65% classified loans. Now the question arises why the FCBs are most efficient and the NCBs are the most inefficient.

Nationalized Commercial Banks Currently there are four NCBs- Sonali, Agrani, Rupali and Janata. These banks are inefficient because of the employees. As they are not responsible for their activities, they can do whatever they wish. The easiest way to take loan from these banks is to give bribe to top officers. Most of the cases they don’t go for the feasibility studies of the borrower. But recently Govt. become aware about this factor and takes several strong steps to remove this culture. But they don’t successful until and unless, Govt. impose punishment for the responsible employees. The punishment may be sack from job and jail. Now the Govt. banker thinks whatever may be the case they don’t loose their job. If Govt. could remove this idea from them then they would become more careful about their activities.

Foreign Commercial Banks Now lets put our attention to the FCBs. Currently eleven foreign banks operates in the country. Among them Standard Chartered Bank takes the leading role. Whatever maybe the case, again here we try to find out why these banks hold less classified loans.

Firstly, out of eleven only five are effectively engaged in corporate banking others are basically doing foreign transactions job. As a result their amount of classified loans become smaller then the other two types of banks.

Secondly, their cost of fund is less than others banks. So they can charge less interest against the loan. As a result the demand for their loan is high and they have more options to choose clients than other banks.

Finally and most importantly because of their organization structure their employees are more efficient and responsible to their activities. The ultimate result is that they hold less classified loans.

Private Commercial Banks At last, lets put our concentration to the PCBs. Among the three types of banks, these banks have about 26.10% classified loans because of two reasons.

First of all, their cost of fund is not cheaper than the FCBs. So they can’t compete with them.

Secondly and finally, the employees of these banks are not Govt. employees. They should to be responsible for their activities. Moreover the borrowers have to wait long to get loans. But because of the efficient employees the PCBs hold less classified loans than the NCBs.

In a nutshell, we can say that the FCBs and NCBs enjoy better facilities than the PCBs. The elite customers, who look for cheaper source of money, nock the FCBs doors. The customers, who looks for quick source of money looks for the NCBs. PCBs have to deal with the rest of the clients. Another point is that the numbers of PCBs are several times higher than the FCBs and NCBs. So a strong competition is moving around in the market and the competition is not equal.

A COMPARATIVE STUDY TO EVALUATE THE LENDING PERFORMANCE THE TRUST BANK LIMITED VS. PRIME BANK LIMITED PBL vs. TBL At the end of each year there a rating is done by Bangladesh Bank called CAMEL rating.

CAMEL i.e. five components are considered at the time of rating. Example C for Capital, A for Asset, M for Management, E for Earning and L for Liquidity. Those who are stronger on these categories, their given number is 1 (one), satisfactory is 2 (two), fair is 3 (three), marginal is 4 (four) and unsatisfactory is 5 (five). CAMEL rating determines all banks positions.

Now the reasons for which these two banks are selected for this comparison is their position in the CAMEL rating. PBL (only PCB) located in the 1 category and TBL holds the 3 or fair position in the rating. Here I try to put our attention the reasons for which PBL holds number 1 position and what are the wrongs with the TBL management that they hold only number 3 or fair position.

Prime Bank Limited Prime Bank Limited is a fast growing private sector Bank is already at the top slot in terms of quality service to the customers and value addition for the shareholders. The Bank made satisfactory progress in all areas of business operation in 2002. In 2000, the percentage of lending to deposits was 69%, which increased in 2002 as 75%. The amount of net income of the PBL shows it different from the other Banks. In 2000, the amount of net income was 526 million, which was in 2001 about 705 million but in 2002 it was slightly decreased and the amount was 696 million.

Prime Bank Limited at a glance (In million) Particulars

2000

2001

2002

Deposits Loans & Advances Net Income Loans as (%) of total deposits Branch No. Unclassified Loans Classified Loans Ratio of classified Loans to total Loans

11168.72 7707.05 526.20 69% 21 7598.81 108.24 1.49%

13259.87 9074.94 705.09 68% 26 8973.68 101.26 1.13%

16902.29 12686.85 696.84 75% 27 12498.63 188.22 1.48%

Net Profit of the Prime Bank Ltd in the year 2000-2002

526.2

696.84

A(2000) B(2001) C(2002)

705.09

Prime Bank Limited, it is the only private commercial bank in the 1 st position in the CAMEL rating. At the same time it holds negligible number of classified loans because of two reasons.

First of all, their loan sanction system is simple and easier then other banks. If anybody wants to take loan than he or she would contract with the branch manager. The managers took the necessary documents form the client and send it to the Credit division located at Head Office. The credit division verifies the documents and the client and sends the proposal to the Board of Directors for approval or rejection. If the board approved the loan then Branch Manager will proceed next and continue to communicate with the client. And he has to take all responsibility against the client, none else. As a result, he becomes conscious about his job.

Secondly and finally, Prime Bank Limited put more concentration on the consumer client than corporate client. Here consumer client means the borrower is a person rather than limited or proprietor based business organizations. And it is easy task to handle those consumer clients. Moreover their client selection is better for which they are able to take this position.

The Trust Bank Limited The Trust Bank Limited at a glance (In million) Particulars Deposits Loans & Advances Net Income Loans as (%) of total deposits Branch No. Unclassified Loans Classified Loans Ratio of classified Loans to total Loans

2000 1111.18 525.74 3.70 48% 10 525.74 0 0%

2001 2478.82 1603.95 25.96 65% 11 1583.21 20.74 1.29%

2003 2975.73 1897.63 52.48 64% 12 1837.63 60 3.16%

Net Profit of the TBL in the tear 2000-2002 (In million) 3.7 25.96

A(2000) B(2001)

52.48

C(2002)

The Trust Bank Limited is one of the new names in the PCBs. It started its operation just five years back. In 2000, the percentage of lending to deposits was 48%, which increased in 2002 as 64%. In 2000, the amount of net income was 3.7 million, which was in 2001 about 26 million but in 2002 it was vastly increased and the amount was 53 million. These are too difficult to make a comparison with the PBL. As a result, unfortunately according to last CAMEL rating (2002) TBL has gained fair position or 3rd level. It is unfair for a new bank. We find out two reasons for this.

First of all, their organization structure. Here basically the branch manager seeks the clients and sends documents to the Head Office Credit Division. Then credit division verifies those papers and send proposal to the Board of Directors. If the proposal approved then the client communicate with the head office to continue their facility and for money contract with the nearest branch. It is a time consuming procedure. As the branch and the credit division dose not located at the same place, they don’t enjoy facility at right time.

Finally and most effectively, their Recovery policy was not so good and which needed a compulsory change and that happened in the year 2003.

Findings and Analysis If we compare the above two banks then we’ll find that the easiest credit facility is provided

by PBL. As a result they get more options to choose clients and select the bests. Moreover their branches are more or less autonomous. Because of this, the branch managers take risk on their own shoulder and become responsible for their activities. The TBL is caught because of their inexperienced management and the way of their credit facility. As a new bank their position should not placed at the 3rd level.

There is a universal truth in the business world is business is a game of profit and loss. If anybody things that he or she will only enjoy profit rather loss then he or she will make the mistake. This is also true in the Banking sector. Whenever they give loan they have to put this thing in their mind is that some of the loan will become classified. But they should give their best effort to minimize the figures of classified loans. Prime Bank Limited starts their operation in 1995. And even after eight years they are successfully able to rush their classified loans at such a marginal level by doing an excellent job. The Trust Bank Limited established five years back. And as a new bank their classified loan are not that much (more than PBL) but because of inexperience in lending their amount of classification increases suddenly last year (2002). But in the year 2003, their improvising ability has increased by

changing the management in lending and they are able to introduce the EWS Department. So the TBL’s expectation increases that they will be able to rush their classified loans at a marginal level.

Problems for The Trust Bank: In the middle of twenty first century here we are facing a heavy competition with each other.

Here everyone is competing with each and every single point. So today’s business institution are moving forward to remember this concept. If any one have a week point than the rival party will take the opportunity and make a problem for the week institution.

After complete my internship in The Trust Bank I realized that there are many problems and this may be a cause of huge loss or create a barrier for the future prospect. So the bank should take care it very seriously.

The Problems for The Trust Bank’s are: •

Advertisement Problem: Today’s world is very much depend on the media, so if the institutions are not think about the advertisement or any kind of activities which is related some kind of advertisement then it will not earn so much popularity. A media can rise or fall an institution within very short time. So if we see to other developed country then we can find that every business institution has a huge budget for the advertisement purpose. They do not take this expense as an expense; they always take it as a huge investment, because if the people do not know about my organization then how they will do business with us (it dose not matter which type of organization is this), it may be big manufacturing company or a bank. Here I realized for The Trust Bank that they do not have any kind of vast advertisement or any kind of social activities, so most of the people do not have any idea about The Trust Bank. In this case when any one asks that “where are you working?” then if any one say that in The Trust Bank then people reply at first that “is this Mutual Trust”. So for his or her kind information they have to say no there is a bank called The Trust Bank and it is a bank for the army. This bank is also serving the general people but it is not so much popular, because of advertisement. People thought that this bank’s purpose is to serve only army people.

That’s why the bank is not go for a vast banking.

•

Absence of Online Banking: Today’s world is modern world, so here every one wants that they will do banking from their own house. The Trust Bank does not have this kind of facilities. So if they implement online banking than they will gain huge popularity.

•

Limited Number Of Branches: The Trust Bank has only 14 branches allover the Bangladesh. So if they want to do a vast business then they have to increase the number of branches.

•

Limited Power To The Managers: The managers and other high officials have no power for decision-making. The branch managers have no power to sanction loans. In every bank there is a certain amount that a branch manager can sanction, but in this bank if anyone want to take a single Taka for loan then the manager has to for the

head office approval. Some times it may be the cause of losing customer, because it will take time to sanction a loan.

Suggestions for the Trust Bank For improve their performance and remove the problem The Trust Bank has to do some thing and these are: •

Vast Advertising: Firstly the bank has to increase their advertisement and also increase their social activities. They have to go with the people’s needs and demands. They have to explore their name to the people that every one can know about The Trust Bank.

•

Implement Online Banking: The bank may implement the modern online banking for meet-up the current modern banking system.

•

Increase Number Of Branches: In this time there is so much competition between each other that a single step can change the all direction. Today’s people are very much willing to do banking, which one is near to them. So if the number of branches will not increases than it can lose the customer.

•

Give Some Power To The Manager: If the authority gives some power to the managers like: for the purpose of loan sanction then it will be good for the bank.

Because when a penitential customer will want to take a loan in emergency basics then the manger can sanction to a certain limit. It can earn of that customer’s satisfaction and in future he or she may be do vast business with the bank.

Concluding Remarks The Trust Bank Limited is a very recent bank in the banking business area. It starts it operation from November 29, 1999. So within this short time the bank already get the popularity in the people. When this bank starts its operation, their first target customer was the army person, but with the demand of general people the bank is also doing business with the general people.

The bank is spreading its operation through all over the Bangladesh. Recently this bank has 14 branches in all over the Bangladesh. So very recent it will increase their branches to meet up the people demand.

In its lending operations, the Bank has learnt a lot from its past experiences. Hopefully the TBL is able to improve in all its areas especially in the lending operations. The EWS department has brought a colorful variation from the year 2003, which will be surely reflected in their 2003’s Annual Report. In the comparison with the PBL, we see that the TBL is badly away from the PBL. It happened only for the cause of lacking in experiences. With the passes of time the TBL will be able to maintain same success in all its credit areas like the PBL. We hope that this bank will compete with the first class bank of Bangladesh very soon.

Appendix-A

Abbreviations • • • • • • • • • • • • •

SOD = Secured Over Draft PAD = Payment Against Documents LTR = Letter Of Trust Receipts IBP = Inland Bill Purchase FDBP = Foreign Document Bill Purchase LDBP = Local Document Bill Purchase CDS = Consumer Durable Scheme HBL = House Building Loan TBL = Trust Bank Ltd. PBL = Prime Bank Ltd. NCB = Nationalized Commercial Bank FCB = Foreign Commercial Bank PCB = Private Commercial Bank

Bibliography • • • • • • • • • •

Commercial Bank Management by Peter S. Rose Annual Reports of the TBL Annual Reports of the Prime Bank Ltd. Brochures of the TBL Annual Reports of the Bangladesh Bank Bangladesh Bank Bulletin Journals of Bangladesh Bank BIBM Library DSE Library News papers