CR80News Fall 2013 by AVISIAN

CR80News U NIV C I R E T R E

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id technologies In EDUCATION fall 2013 - Issue 15

The evolution of biometrics on campus

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The mobile app is the new campus card Automating bookstore vouchers Rebadging: In-house or service bureau?

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cOnTenTS

RS auTOmaTInG bOOkSTORe vOucHeR pROceSSeS

12 | cover Story |

The eVOLuTiON Of biOmeTricS ON cAmpuS focus shifting from high security to convenience, speed

4 editorial: exploring alternatives to plastic cards biometrics, handsets making the grade on campus 6 ID Shorts news and posts from the web 12 The evolution of biometrics on campus focus shifting from high security to convenience, speed 19 The mobile app is the new campus card vendors create enhancements that can’t be accomplished with cards alone

pIlOTInG enD-TO-enD nfc ecOSYSTemS InDeX Of aDveRTISeRS blackboard

24 Smart phones revolutionize campus laundry rooms Payments, notiﬁcations take the mundane task mobile

26 card oﬃces automate bookstore voucher processes

35 the Cbord group

28 In-house or service bureau? rebadging an entire campus in a hurry 30 Tulane, Quinnipiac card oﬃces pilot end-to-end nfc ecosystems

36 hid global

www.blackboard.com/transact

23 CardSmith

www.hidglobal.com/hdp-ed-cr80

15 itC Systems

www.card-smith.com

www.cbord.com

datacard group www.datacard.com/cr80

digital identification Solutions www.dis-usa.com/CR80News

17 heartland Campus Solutions www.hpy.co/MyPayCampus

www.itcsystems.com

Salto Systems www.salto.us

13 Sargent info.intelligentopenings.com/campus

27 u.S. bank www.usbank.com/campus/contour-card

21 wells fargo www.wellsfargo.com

Fall 2013

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eXecuTiVe ediTOr & pubLiSher Chris Corum, chris@aviSian.com ediTOr Zack martin, zack@aviSian.com ASSOciATe ediTOr andy williams, andy@aviSian.com cONTribuTiNg ediTOrS liset Cruz, andrew hudson, Jill Jaracz, gina Jordan, ross mathis ArT direcTOr ryan kline AdVerTiSiNg SALeS Chris Corum, chris@aviSian.com Sales department, advertise@aviSian.com

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peRSpecTIve

eXpLOriNg ALTerNATiVeS TO pLASTic cArdS biometriCS, handSetS making the grade on CamPuS We’ve all heard – and said – it before … plastic campus cards are not going away anytime soon. That said there are a number of strong examples in this issue of campuses exploring alternatives to the traditional ID. Our cover story looks at the emergence, resurgence or at least beachhead of biometrics on campus. The technology isn’t new to campus, but its applications are evolving. Access to high-security areas, recreation centers and dining facilities are common uses but surprisingly it is the convenience, as much as the security, that is driving many of these deployments. Universities want to make it convenient and easy for students to access rec centers without having to carry a card. Food service operations, like those at Georgia and Boston University rely on biometrics to curb meal sharing but also to expedite entry to busy locations. A card can perform the same task the biometrics does, but biometrics provides that definitive link to the student. There’s no handing off a fingerprint or iris to another student to use their meal plan. Plus handling and swiping cards can add time to a transaction and slow a queue. In the past administrators often shied away from biometrics fearing privacy outcries. But as students grow more accustomed to new technology these concerns have decreased. Incorporation of the technology into new devices like the latest iPhone will only increase this comfort level for incoming classes. Near field communication has also been mentioned as an alternative to the campus card. A series of recent pilots tested select but limited functions from the suite of campus card services. The latest round, however, is testing complete NFC ecosystems where the handset performs the full range of campus card functions. At Tulane and Quinnipiac, students can take their Samsung smart phone to the card office to replace their phone’s SIM with an NFC-capable SIM. The credential is then downloaded over the air to enable the mobile version of the ID card. The key is that the campus card office is at the center of it all. This opens the door for future partnerships between the card program and handset manufacturers, mobile network operators and more. And partnerships can bring revenue opportunities for card programs. I can envision a day when the partnering mobile operator can conduct SIM swaps from the card office during orientation, encouraging students to use their services to benefit from the mobile ID functions. Those using other carriers would be left using that old-fashioned plastic card. Still I say it again; the plastic card is not going away any time soon. But in the meantime, we’re likely to see some exciting alternatives that will fill both security and convenience gaps.

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ins pi r e d access

ID SHORTS highlightS from the web

Community College addS uS bank debit to id Everett Community College in Washington issued a new ID this fall that includes debit card functionality from US Bank. Students have the option to use the debit function and have their financial aid check deposited directly to their card’s account. The campus decided to go with the new cards after viewing the success a similar program at nearby Bellevue College. The new ID cards enable students to get their financial aid deposited into their debit cards within two to five days, more rapidly than those who opt to receive a paper check. According to an Everett administrator, the distribution of checks to those students opting out of electronic transfer is also part of the service provided by US Bank. It alleviates the work and responsibility for campus staff.

Survey: College StudentS Prefer reCeiving finanCial aid on debit CardS over CheCkS A nationwide survey reveals college students have an overwhelming preference to receive financial aid funds on a debit card over traditional check disbursements.

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Fall 2013

Heartland Campus Solution, a division of Heartland Payment Systems, surveyed more than 6,000 college students, questioning their preference regarding debit cards. Approximately 92% said they were in favor of receiving financial aid on debit cards over checks. As college administrators debate student preferences for receiving financial disbursements, this research provides evidence that students favor cards as checks become widely unpopular with an increasingly cashless generation.

remote loCkdown for ClaSSroomS A new door lock from SARGENT, an ASSA ABLOY Group company, enables teachers and others in authority to remotely lockdown classrooms during an emergency. The SARGENT Profile Series v.G1.5 is a standalone access control lock that can be opened using a key, PIN code or prox card. It is available in mortise lock, cylindrical lock or exit device configurations and supports up to 2,000 users and a 2,000-event audit trail. An accompanying RF Fob enables localized lockdown from

inside the classroom. When programmed in “panic button” mode, the door can be remotely locked from a distance of up to 75 feet to prevent entry by intruders. By pressing the RF Fob’s panic button, all user credentials are disabled including PIN codes and prox cards ensuring that no one can enter even if they have a credential. An interior indicator flashes red to show that the door is in lockdown mode providing occupants with the peace of mind that the door is secured and the door stays locked even if the fob is pressed repeatedly, while enabling free egress from the inside.

ID SHORTS

CardSmith unveilS new verSion of PoCketraCker The third generation of CardSmith’s PockeTracker application enables customers to read bar codes, mag stripes or contactless cards from smart phones and tablets equipped with compatible peripherals. The app runs on any Android or iOS device. Institutions can use the application to track attendance or to verify eligibility for events at geographically dispersed locations. Verified requests visually display the cardholder’s photograph against a green background, while declined requests display the photo against a red background. Like the original, PockeTracker version 3.0 applies user-defined verification logic

against data elements in one or more client hosted ODBC-compliant databases. This makes it easy to implement with existing systems or applications. Users can switch between pre-defined event profiles within the application providing multi-purpose flexibility. For example, the application could be used to track attendance at a class and then be switched to verify eligibility to enter a sporting or cultural event. Graphical reporting is also available within the application, enabling real-time statistics and analysis. The system can use off-the-shelf mobile phones and tablets reducing the startup costs, according to Robb Alexander,

product manager at CardSmith. “After an initial configuration process, users simply download the application from Google Play or the App Store and are ready to go,” he explains.

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ID SHORTS

Salto SeCureS doorS at oglethorPe univerSity Oglethorpe University, with an enrollment of more than 1,100 students and 16 campus buildings, has deployed a new access solution from SALTO. The SALTO Virtual Network is a wirefree system that pushes and pulls data from the university’s “hot spot” entry points to empower a network of offline locks. By choosing a wire-free solution, the university only had to run wires to their exterior doors. The interior doors do not require wiring, as these locks are standalone, wirefree devices. This is particularly advantageous for Oglethorpe’s historic buildings, many of which date back to 1835. Oglethorpe has two dormitories on the system with seven wired exterior door locks outfitted with hot spot readers and 103 interior, wire-free doors.

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Once inside the dormitory, a student has access to all of its four floors, but to gain access to their room, they have to present their card to the reader on their door lock. Once a person goes to an interior door and presents their card, they authenticate with that door and the door writes back to the card information from the log files it keeps at that door, including battery status and similar information. The next time the card hits hot spot –the wired devices at the exterior doors – detailed information is uploaded to the main

The SALTO VirTuAL NeTwOrk iS A wire-free SySTem ThAT puSheS ANd puLLS dATA frOm The uNiVerSiTy’S “hOT SpOT” eNTry pOiNTS TO empOwer A NeTwOrk Of OffLiNe LOckS

system. In this way, the university has a log for each door and a complete access control log of who has been where including any failed entry attempts. These smart access control cards also function as student ID and meal plan cards, eliminating the need for a student to carry multiple cards. In addition to the residence halls, the university’s student center and library are installing the system. The goal is for all 16 campus buildings to deploy the SALTO technology during the next two to three years.

itC rollS out 24/7/365 SuPPort Program ITC Systems has introduced a new software support program that will give customers access to technical support around the clock, ensuring that campus card systems

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are always functioning at full capacity. The new program lets campus customers minimize downtime and continue providing their own customers with the high level of service they expect and deserve. The Premium Support Software program gives customers access to support any time of the day or night, 365 days a year.

CamPuS Printing made eaSy, goPrint mobile iS now available GoPrint Systems, a provider in pay-forprint and copy cost recovery solutions, released a mobile printing solution supporting campus, library and computer center BYOD (bring your own device) initiatives. GoPrint Mobile enables users to print from any device – including laptops, iOS and Android devices – to GoPrint-managed printers equipped with the GoPrint Mobile Connector. Laptop users can submit content for printing via a web-based upload process, while iOS and Android users can print via the GoPrint Mobile apps, available from Apple App Store and Google Play. The GoPrint Mobile apps also integrate directly with cloud storage providers like Box, Dropbox and Google Drive, and further support printing from any application using the “Open-In” or “Share” functionality on iOS and Android. The GoPrint Mobile app is priced at $4.99, and is available now to students and staff at supported institutions.

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aSSa abloy PairS hid multiClaSS Se teChnology with iP-enabled CamPuS loCkS ASSA ABLOY announced that the Corbin Russwin Access 700 and SARGENT Passport 1000 IP-enabled campus access control locks now include HID multiCLASS SE technology. This adds simultaneous support for multiple credential technologies and NFC mobile access to the lock’s existing magnetic stripe and PIN code capabilities. Specifically, the multiCLASS SE addition adds support for HID Prox, HID iCLASS, iCLASS SE (SIO-enabled), HID iCLASS Seos, HID MIFARE SE, HID iCLASS DESfire EV1 SE, MIFARE Classic, DESfire EV1, and FeliCa. In addition, the locks are compatible with NFC-enabled smart phones. The locks are available in bored, mortise and exit device configurations. Each configuration also offers local lockdown and privacy mode capabilities. All the locks are available with an optional keypad and are available with a wide variety of decorative levers and finishes.

ClemSon addS Parking ServiCeS to tigerone CamPuS Card Program Clemson University students and employees on-campus will soon be able to use their TigerOne Card to pay for parking, thanks to the recent partnership with global parking operator Parkeon. TigerOne Card is Clemson’s official University ID. It provides students and employees access to variety of campus services including meal plan access, library privileges, entrance to residence halls, access into campus recreation centers and entry at student athletic events. In addition, the TigerOne Card contains a declining balance account called Tiger-

ID SHORTS

Sovereign launCheS firSt univerSity Smart Card at two u.S. SChoolS

Stripe, which is used at more than 300 locations on- and off-campus. Clemson and Parkeon collaborated on this integration to enable parking payment via TigerStripe. The University currently has 21 Parkeon pay stations on campus and conducts more than 25,000 payment transactions monthly.

rePort: 50% of CollegeS, univerSitieS tranSmit SenSitive information over unProteCted email The cyber security firm HALOCK Security Labs sampled 162 U.S. institutions and found that more than 50% of colleges and universities enable the transmission of sensitive information over unencrypted email. Furthermore, 25% advised applicants to send personal information – including W2s – via unencrypted email to admissions and financial aid offices. Universities are prime targets for hackers. The University of Wisconsin recently reported that hackers were attempting to breach the university up to 100,000 times per day. Not only do universities maintain private information of both students and parents, they are also hubs for intellectual property and research. This makes them a rich target. HALOCK affirms, universities should not offer unencrypted email as a method of collecting student applicant information. A variety of solutions exist, including secure web portals and other secure transport architectures. Also, parents should insist on a secure, encrypted electronic transport mechanism or they should deliver documents in person, through fax or certified mail. Parents should also request information regarding the university’s policy on protecting private information often referenced as the “Information Privacy Policy” or the “Privacy Statement.”

mit StudentS develoP wearable alternative to the Smart Card Frustrated with having to dig through your bag to find your transit card? A group of undergraduate students at Massachusetts Institute of Technology created the Sesame Ring, a wearable alternative to Boston transit’s Charlie Card. Commuters simply tap the ring in the center of the card target, much like their existing Charlie Card. The ring’s 3D-printed design, already approved by the Massachusetts Bay Transportation Authority, enables user preference including customized face designs as well as color selection. The students proved the reliability of the ring by testing it in collaboration with partner college, the Singapore University of Technology and Design. The university ordered more than 300 rings for incoming freshman that were used to access laboratories, lecture halls, classrooms and other campus facilities. With support from transit officials, the students have launched a Kickstarter campaign to raise enough money and awareness. They expect to have rings manufactured for delivery at Christmas.

Boston-based Sovereign Bank launched its first two university smart card programs at Wheelock College in Boston and Mount Ida College in Newton, Mass. Sovereign is a part of Santander Group, a banking giant based in Spain with worldwide reach. Since 1996, its Santander Universities division has issued more than 6 million campus smart cards to institutions around the globe. The smart cards enable Wheelock College and Mount Ida College students, faculty and staff to access buildings, use school services, and link to a Sovereign Bank account. More than 2,000 students, faculty and staff received cards as they returned to campus for the start of the fall semester. The cards feature both chips and magnetic stripes, enabling the institutions to enhance security and services in the future. The card can be used for both on and off campus services and provides users with the option to make either ATM or PIN-based debit transactions. As part of the agreements with Wheelock College and Mount Ida College, Sovereign Bank ATMs will be installed in the student activity centers at each school.

Explore online for up-to-the-minute news and insight on identity and security technologies for the campus and university market. Articles, podcasts and videos are added daily at CR80News.com

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THe evOluTIOn Of bIOmeTRIcS On campuS foCuS Shifting from high SeCurity to ConvenienCe, SPeed Zack Martin, Editor, avisian Publications Publications

A wide variety of identification and authentication technologies are well entrenched at universities nationwide, and it seems biometrics is starting to make noise on campuses where speed and security are both needed. Hand geometry readers have been fairly common on campus for years but more recent deployments are leveraging fingerprint and even iris biometrics to link students with transactions. Physical

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access is the hallmark biometric application but the technology has been gaining popularity in food service and other sectors to expedite transactions. The social stigma attached to biometrics is also being lifted, as students are becoming more comfortable with the technology, says Brian Adoff, executive vice president at NuVision. The inclusion of a fingerprint scanner on the latest iPhone is just one indication that

the younger generation is comfortable with biometrics. “Administrators have a greater fear of the technology than students,” says Bob Lemley, director of software development at the CBORD Group. “Students are growing up with the technology so they don’t think about it as much as the older generations.” Georgia Southern University can attest to that fact. The school deployed

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only two students out of 5,400 refused to enroll, says Richard Wynn, director

Next, W integrate the iris system with the Blackboard Transact campus card system. Af-

we hAd Very LiTTLe puShbAck, eSpeciALLy SiNce ALL The biOmeTric dATA iS STOred ON The cArd rATher ThAN iN A dATAbASe of the university’s Eagle Card Program. The impetus for deploying iris at Georgia Southern was the construction of a new dining hall and the addition of a new meal plan structure, Wynn explains. When the new facility opened in the fall, the meal plans became all access, enabling students to go into the dining hall as many times as they wanted. The previous plan required students purchase a set number of meals per week, and cashiers swiped student IDs to grant or deny access. “With the new meal plan, Georgia Southern wanted a self-service system for students that would also be hygienic,” Wynn says. Biometrics seemed an obvious solution, specifically the iris modality because students simply look at a specific spot and do not touch anything. Wynn identified a number of solutions with the desired sub-second response time, but most were too expensive. Readers from Iris ID, however, were in line with campus expectations. It cost the school $35,000 to outfit five lanes in two facilities, where comparable solutions could have cost $40,000 per lane, Wynn says.

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Fall 2013

ter different attempts at a workaround, the school decided to use the Wiegand output from the iris cameras to instruct a physical access door controller to signal a red light or green light. The next issue Georgia Southern had to conquer was enrolling the students in the system without disrupting current processes, Wynn says. The school issues campus IDs during orientation, distributing as many as 350 cards in just two hours. That time frame was already tight so the iris enrollment had to be squeezed in to an already compressed period. “After taking photos there’s a 20 to 30 second window while the card is printing and the student is waiting,” Wynn explains. “Now we use that time to enroll them into the iris system before the card falls into the hopper.” As for using the system on a day-today basis, it’s gone well, Wynn says. Students walk up to the camera, look at a spot on the device from a foot or two away and are verified in less than two seconds. Since its deployment in August, the iris system has successfully processed more than 375,000 transactions.

For the most part the system has worked very well with one of the only issues being students with dirty glasses, Wynn says. “Spots on the glasses and strong prescriptions can interfere with authentication,” he adds. Other campus entities are considering the iris system as well. The student rec center has a fingerprint system for access and is considering a switch so students won’t have to enroll in more than one system. The data center and other high-security facilities are also considering iris for physical access. Georgia Southern’s ID card already supported prox and mag stripe so why didn’t the school use one of those existing technologies for access to the dining halls instead of adding another technology? The university wanted to tie the identifier to the student rather than simply to the card, Wynn says. “You know it’s that person with the biometric,” he adds.

boSton univerSity goeS with fingerPrintS At Boston University’s Marciano Commons, fingerprint scanners are used in conjunction with the school’s contactless ID cards. Serving more than 5,000 meals daily, the new location’s six points of entry are controlled by turnstiles that combine the campus card and biometric fingerprint technologies. University officials say that the inspiration behind the use of biometrics was the prevention of meal plan sharing between students. Boston University uses CBORD’s CS Gold campus card system and HID Global’s iCLASS contactless cards for functions including meal plan management, access control, payments and privilege verification. The biometric data is stored exclusively on the cards and is never logged in a backend database. The use of the biometric is an opt-in function so students who wish to forgo the fingerprint capture – an uncommon

choice thus far – can simply present their card to the cashier at the gate for further verification. The new turnstiles are simple to operate. Students first present their card to the turnstile reader and are then prompted to present their finger for biometric authentication. The bioCLASS reader from HID Global then interacts with CS Gold’s access control module to determine that the card’s biometric template matches the presented sample and that the user has enough meals remaining on their plan to complete the transaction. Provided the above conditions are met, the turnstile opens and grants access to the hungry student – a process that takes just seconds. “Students love the biometric solution and they know it is cutting edge,” says

Privacy and biometrics not storing an image but a template

It is a common refrain that biometrics are well received on campus because students are comfortable with new technology. It also helps, however, to explain that systems aren’t storing images of a fingerprint, iris or other body part. Rather mathematical representations, or templates, are created and the actual image is never stored in the system. When an individual is enrolled into a biometric system – no matter the modality – the algorithm picks out a select number of points and then translates that into a mathematical template. That information is typically encrypted and rechecked when a user attempts to authenticate to the system at the time of service delivery. There are several advantages to using a biometric template instead of an image. For one, they are smaller in size and make it easier to store biometric information on a smart card or other memory-restricted system. Additionally, it ensures that an actual image could not be reverse-engineered from a compromised or stolen template.

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Marc Robillard, BU’s Executive Director of Auxiliary Services. “We had very little pushback, especially since all the biometric data is stored on the card rather than in a database. By and large, they love the speed and convenience of biometrics.”

winthroP trialS biometriCS for variety of aPPliCationS Winthrop University rolled out iris biometrics in the fall and is capturing the data from all incoming students as it contemplates expanding use of the security technology. The university’s 6,170 students will begin testing the iris scanners at an on-campus pre-school where the university’s education majors are trained, says John Hammond, as-

sociate vice president for information technology at Winthrop. The identities of parents and guardians will be verified using the technology when they pick up their children. Winthrop officials did review other options before going with iris, Hammond says. ID cards were dismissed because there were concerns about parents and guardians having to carry them all the time. The system is also deployed for access at the Carroll Capital Markets Training & Trading Center, a mock high-tech trading floor on campus. Students can use their iris to scan into the facility. Fingerprint was considered but the university had previous experience with the modality and wasn’t pleased with the results. There were also hygiene concerns with a fingerprint modality.

combating biometric spoofing Spoofing is an attempt to defeat a biometric system through the introduction of fake biometric samples. Common spoofs include photos of face or iris, latent fingerprints, artificial fingers, and voice recordings. There are several categories of anti-spoofing approaches commonly used in biometric deployments. Attended, supervised sample collection By placing a human watcher at the point of biometric sample collection – such as a border control agent at an entry point -- spoofing attempts can be made more complicated. In most cases, however, this is an unpractical and cost prohibitive approach. Challenge and response procedures With certain modalities, the specifics of the sample can be customized and changed at the collection point. Facial recognition systems can randomly ask for changes in face characteristics, for example smile and alter gaze or direction. Liveness detection Making sure a biometric sample is from a living, breathing human being is a key tool in the prevention of spoofing. Techniques for liveness detection vary from modality to modality and vendor to vendor. Iris and face vendors look for subtle, often involuntary movements that occur in human samples. There are a number of different approaches fingerprint vendors take to ensure that the biometric is not coming from a plastic mold or other spoof. Some look below the surface of the skin to detect the presence of tissue, veins or other features. Others look for the naturally occurring pulsation, electric conductivity, radio waves, perspiration, heat or other byproducts of live tissue.

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Iris had always intrigued Hammond but he had assumed it was too expensive. “But then we saw the price went down,” he says. Winthrop found positive results with iris readers from Iris ID, but there was integration required to make it work with the existing campus card and physical access control systems. The Weigand output didn’t integrate with Winthrop’s systems so a programmer on staff had to work to make it match up, says Hammond. Another programmer worked to ensure the information housed in the database was the same format as the card access system. “The card access system thinks you’re using a card but it’s actually using the iris,” he explains. Enrollment stations are operational in the card office, Hammond says. Parents and guardians are enrolling so when the system goes live in the fall, it can be used right away. Winthrop is also enrolling anyone that comes into the card office for any type of maintenance as well as all incoming freshmen to prepare for future uses. To enroll, individuals stand 12 to 14-inches away from the scanner and look into a mirror. An LED inside let’s the subject know when they’re in the correct position and the scanner captures the image to create the template, Hammond says. While the scanners will initially be in the lab school only, Hammond envisions other uses including residence hall and rec center access where it is inconvenient to carry an ID card to work out or swim. The Chemistry Department has also approached Hammond about using the scanner for physical access in some of their areas. This application would be a combination of security – making sure the unauthorized don’t have access to chemicals – and convenience because students would be wearing gloves and often have their hands full when trying to access a door. Winthrop isn’t mandating that everyone enroll in the system. There have

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OneCard MyPay allows students to make purchases on OneCard enabled devices by simply swiping their finger across the card image within MyPay to validate transaction. This app can also be used as virtual student ID card. OneCard MyAccount allows students to manage their OneCard account from their mobile devices. OneCard Mobile Admin gives campus administrators access to student account information from their mobile device.

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iris biometrics: a primer Iris biometric systems have typically been deployed in high-security environments, such as airports, data centers and border control areas. Early iris systems required the user to be just inches from the camera in order to authenticate. The technology has since improved, enabling users to authenticate from as much as six feet away. These systems are deployed at airports across the Middle East to spot individuals who may not be welcome in certain countries. The technology is also catching on in the U.S. and other Western countries where military bases, corporate centers and government offices are utilizing iris for secure, convenient authentication. One issue with iris has been it’s high cost, especially compared to fingerprint scanners. When comparing iris systems, with the greater distance comes increased cost. Typically, devices with shorter reach are less costly and thus more likely to be the choice of universities and convenience-focused applications.

been about 10 people who haven’t wanted to participate because of personal beliefs. “For people who decline to participate we’re telling them that access to some services might not be as convenient,” Hammond explains. “They might have to be buzzed in or wait a little longer.” The main criticism of the system has been cost, Hammond notes. The iris cameras are around $2,500 per door whereas a magnetic stripe reader is a

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fraction of that. “We believe it’s justified with the added security and convenience,” he adds.

biometriCS exPanding on CamPuS Biometrics in high-security areas using multi-factor authentication for physical access is not new on campus; nor is the technology’s deployment for niche applications like rec center ac-

cess. But additional everyday uses are being considered more often, says Kent Pawlak, director of product strategy at Blackboard. “In the last few years the use of biometrics for convenience has taken off and I think we’ll see more of that,” he adds. The recreation center is a prime example of a convenient use of biometrics, an example that is being followed by some major fitness chains that have also deployed fingerprint sensors for access to their facilities. The use of identification technology in the food service arena, however, is less about convenience than protecting a valuable asset, Pawlak says. “There are more unlimited meal plans out there and greater concern for sharing ID cards,” he explains. Classroom attendance is another application that could leverage biometrics, says NuVision’s Adoff. Trade schools that have hourly requirements are using biometrics to keep track of attendance rather than requiring students to swipe an ID. It also prevents a fellow student from swiping another student’s ID card. There are also the high-security areas, where biometrics has long been used. Some campuses have labs that may store nuclear materials and the Department of Energy requires three-factor authentication for those facilities, says CBORD’s Lemley. Also bolstering adoption is the increased reliability and accuracy of biometrics. “Biometrics is mature enough and you can get the speed you need with the reliability and low false rejection rates,” Pawlak says. The algorithms that run the system are also faster, says Lemley. The systems can perform checks on larger databases quicker so students aren’t waiting for the system to respond.

THe mObIle app IS THe neW campuS caRD vendorS Create enhanCementS that Can’t be aCComPliShed with CardS alone andrEW Hudson, contributinG Editor, avisian Publications

It’s fair to say that the college experience has changed throughout the years, a shift that permeates every aspect of student life down to the student ID card. The contemporary student uses their ID for everything from physical access to buildings to paying for everyday items like laundry or food. The latest development to come to the campus card is enabling functionality on the mobile phone. Campus card providers are working to integrate campus card functions into the mobile device so students can access services by launching an app. With its MyPay app, Heartland Campus Solutions is working with institutions to marry the functionality of the campus ID and the mobile device, says Fred Emery, vice president and general manager at Heartland’s Campus Solutions. One of the early adopters of MyPay is St. Thomas Aquinas College in Sparkill, New York. The college’s Spartan Card has long been used for identification, access control,

meal plans, library access, vending, laundry and bookstore purchases as well as off-campus retail activity. MyPay virtualizes cardholder ID credentials within the mobile app itself in an area called MyID. It serves as your OneCard mobile wallet, explains Emery. “The app communicates with connected terminals on the network in lieu of the physical card,” he explains. “Students always seem to have their smart phone in hand and having the ability to use that device to make payments or have access to privileges is very convenient,” says Emery. “You get the convenience of mobile plus enhanced functionality, such as immediate balance information.”

heartland: mobile offerS benefitS beyond Card This immediate access to additional, enhanced data cannot be delivered with a card alone. Thus Emery be-

lieves the mobile version of the OneCard may prove to be even more valuable to the credential holder than the card itself. As an added feature, information on the virtual card can be updated immediately, allowing the issuing campus to push information to the student as needed. According to Emery, an additional 10 schools are in the process of rolling out MyPay. The app supports iOS and Android platforms, enabling the use of any iPhone version, iPod Touch, iPad or iPad mini as well as the full suite of Android phones and tablets. “We are also in the process of reviewing Blackberry and Windows phone support,” adds Emery. St. Thomas Aquinas already had Heartland’s OneCard system deployed, so rollout of MyPay was easy, says Jim Nawoichyk, director of Campus Safety at the college. “Right now, we’re using the mobile app to let students pay for laundry and vending purchases,” he says,

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Pathlight enables University of ChiCago stUdents with a simPle means to inCrease their own safety when walking alone

adding that the new feature has been very popular on campus. As university life continues to change, the role and form factor of the student ID is likely to evolve with it. The experience at St. Thomas Aquinas is a strong indicator that the mobile device has a place in the campus ID future. It also has the potential to boost service usage and program revenues. As Emery explains, “compared to the phone, we have found that students are more apt to forget or lose their card, thus preventing transactions and reducing use.”

Cbord embraCeS the mobile The CBORD Group has been busy on the mobile front, enabling students to open their door, call upon a virtual security escort and order food all using their favorite mobile device. CBORD Mobile ID is a smart phone app that puts a campus card into the handset. Students can then use their phones for access, vending, attendance and other secure transactions on campus. It works with both iOS and Android systems and students simply download the app through either Apple’s App Store or Google Play. With the app, the student’s phone becomes their card. They use it by

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specifying the location of their desired transaction or access point and then swiping the card icon on the phone to complete the transaction. Before approving a transaction, the app uses location services to confirm that the user is within a certain distance of the terminal. If a phone is lost or stolen, the user can report it as they would a lost card disabling the app.

SmS: oPenmydoor CBORD rolled out a physical access control extra at the Illinois Institute of Technology. IIT’s adoption of CS Access enables its students to access residence hall rooms and other doors on campus by simply opening CBORD’s mobile app – CBORD Mobile ID – or by sending a text message reading “Open MyDoor” to gain physical access. CBORD’s CS Access manages both mobile access methods. The app requires a smart phone, but the text message method of access ensures that students without smart phones are still able to interact with the solution. As an additional failsafe for student access, campus staff can be assigned temporary, elevated door access privileges using a “MasterKey” text-enabled function. Elevated privilege can only granted with management’s approval and any

occupants of the room receive prior notification of entry. The MasterKey function provides an added layer of security by doing away with the riskier metal master key. Additionally, the solution cuts costs associated with manufacturing and replacing lost metal keys.

mobile blue lightS and virtual eSCortS Just down the road from IIT, the University of Chicago is using a smart phone app that offers virtual safety escorts to students walking alone. Called Pathlight, it provides students with a simple means to increase their own safety. The CBORD-developed app enables students to opt into GPS tracking services for their phones so that location information is transmitted to campus dispatchers or security office personnel in the case of an emergency. If a student, for example, is walking alone at night across campus, all they need to do is launch the app, enter the required information and press “Follow Me Now” to initiate tracking. The University of Chicago Police Department can then remotely track the student’s progress until the walk is over. It is like a virtual safety escort, albeit one that is less resourceintensive for the police department.

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If a student senses danger, a “Help” button triggers a silent alarm, which immediately notifies dispatchers of the student’s location and need for assistance. In this way, Pathlight functions almost as a portable blue light.

from Student Safety to Student SnaCking For those late night study sessions CBORD announced the release of GET Food, an online and mobile ordering system designed to expand college and university students’ dining options and improve convenience. GET Food extends the campus card’s purchasing power to food venues on campus and off. It is designed to simplify online and mobile ordering and payment transactions. Students simply log in to view menus from participating

stUdents Perform tasks on the smart Phone that, in the Past, woUld have reQUired a triP to the Card offiCe or an online session at a ComPUter. new fUnCtionality enables the mobile deviCe to emPower the aCtUal id Card and enhanCe the stUdent eXPerienCe. venues on campus and off and pay using their campus card account. GET can benefit the school and the student alike. Students enjoy a mobile one-stop shop for managing funds and expanding their dining options. Universities appreciate a hosted commerce platform that integrates with their existing campus card systems and enables them to offer mobile features.

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Merchants and campus dining venues benefit from a virtual storefront with advertising that attracts students and potentially increasing sales. Parents value a secure means of getting funds to their students to be used in a controlled spending environment while broadening their dining horizons. GET Food is integrated with CBORD’s CS Gold, Odyssey PCS and OdysseyOne campus card systems. Salem State University deployed the system and has received positive feedback, says Robert Thayer, manager of the ClipperCard Program, at the Mass.-based institution. “They say the online ordering is convenient, the site is intuitive, and they are recommending it to all their friends,” explains Thayer. “From a university perspective, we appreciate the security of online ordering and the convenience of offering account management, online ordering, and transaction processing all through the GET platform. We plan to keep expanding its use to other venues.”

the future Use of the mobile devices on campus is only going to grow as smart phones become truly ubiquitous. Campus card vendors are focusing on enabling students to perform a multitude of tasks with mobile apps as well as the campus ID. Students perform tasks on the smart phone that, in the past, would have required a trip to the card office or an online session at a computer. Adding value to declining balance accounts, checking transaction logs, reporting lost cards and a host of other functions let the mobile device empower the actual ID card and enhance the student experience. In other cases the mobile device is actually functioning as the card, initiating payments, checking out books and opening doors. Linking the two form factors – mobile and plastic card – seems destined to add value to both.

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SmaRT pHOneS RevOluTIOnIZe campuS launDRY ROOmS PaymentS, notifiCationS take the mundane taSk mobile andrEW Hudson, contributinG Editor, avisian Publications

aundr y is an aspect of campus life that is often, and understandably, overlooked. it is never glamorous and often tedious, but it is a necessary component of the student experience.

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A partnership between Heartland Payment Solutions and ASI Campus Laundry Solutions is breathing a bit of new life into the service with a new implementation at the University of Kentucky. The Smart Start Laundry solution is enabling students to pay at washers and dryers with their smart phones. ASI rolled out the smart phone-operated student laundry operation to eliminate the need for coins and payment cards in University of Kentucky residence halls and student apartment complexes.

As an additional convenience, the system notifies students via SMS text message or email about the availability of machines as well as when their wash cycle is complete. To begin, users download the Heartland WaveRider app and then fund the account via a credit or debit card. At wash time, the student uses the phone to scan the QR code on the machine to initiate payment and begin the cycle. The University of Kentucky marks ASI’s first foray into mobile payments at the washer and dryer, says Dave Drake, executive vice president of ASI Campus Laundry Solutions. “We’ve been talking about its potential with college partners, but we’re taking its one step at a time right now,” he explains. ASI supplies some 400 student housing locations with laundry systems across the country, and is keen to get the word out about Smart Start. In the meantime, the progress at Kentucky is encouraging. “Specifically to the smart phones, we did not expect an overwhelming initial use of the solution because it is so new,” says Drake. “But it has been overwhelmingly more popular than we expected and students just love using their smart phones.” Drake feels that Smart Start will continue to gain popularity as more students gain access to the solution. “I think that it has been a hit, and I expect it to continue to grow in percentage of use,” says Drake. ASI Campus Laundry Solutions is part of CSC ServiceWorks, one of the largest operators of commercial washers and dryers in North America. CSC provides washers and dryers to a variety of locations including apartment complexes, residence halls and student housing locations.

SPare Change Convenience is the name of the game for CSC, a principle that is particularly vital for the company’s campus arm. Understandably, coins have become less popular amongst the larger student population, no doubt a result of student ID cards that have been in circulation for some 20 years.

ASI and its Smart Start solution are committed to the elimination of coins for laundry services. In addition to being a burden on the user, coins present service issues as they can jam machines and encourage vandalism. Moving away from coins not only streamlines the process, but also bolsters reliability, says Drake. “The implementation at the University of Kentucky relies exclusively on credit and debit cards, not campus ID cards,” explains Drake. “Now students can transfer funds to their smart phone and conduct payments that way.”

for CamPUses, managing a Card system Can be a tedioUs ProCess, so giving stUdents the ability to Use their Personal aCCoUnts and mobile deviCe to Pay for laUndry serviCes alleviates the bUrden on CamPUs Personnel Underlying ASI’s washers and dryers is Heartland’s WaveRider Laundry System. Similar to a card reader at a gas pump, Heartland’s WaveRider readers attach directly to washers and dryers to provide secure payment using any major credit or debit card. For campuses, managing a card system can be a tedious process, so giving students the ability to use their personal accounts and mobile device to pay for laundry services alleviates the burden on campus personnel. Mobile payment in the laundry is still in its early phase, but feedback from University of Kentucky has been extremely positive. The payment challenge in campus laundries may soon be a thing of the past. Now about folding …

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caRD OffIceS auTOmaTe bOOkSTORe vOucHeR pROceSSeS Cedar Crest College in Allentown, Pa. and Charleston Southern University in North Charleston, S.C. are both streamlining and expediting financial aid processes with a new system from NuVision Networks. In the past, each institution used a different method to enable students to pay for books, but both spent considerable time and resources applying funds to accounts, checking and double-checking student records. This consumed valuable staff time that could have been spent elsewhere. Today, this time is greatly reduced thanks to a solution from NuVision that provides an automated means for students to use their financial aid dollars at the on-campus and outside bookstores. As students continue to scour the Internet for the best book prices, it has become vital for institutions to keep as many book purchases as possible on

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campus. Making it easy for students to access and spend financial aid funds is a step in the right direction. At the business office at Charleston Southern, two employees had been devoting four hours each day to manually place bookstore charges on student accounts in the Jenzabar ERP system. “NuVision’s Campus Connect integration program has saved the campus real dollars by giving the staff back the time it took to manually post charges,”

says Gene Houghtaling, enterprise architect at the school. NuVision’s Campus Connect integration program enabled Charleston Southern to assimilate their financial aid information with the CampusONE system and Barnes & Noble bookstore. Meanwhile, financial aid is updated overnight in Jenzabar, which then sends the update through the integration program to CampusONE.

mAkiNg iT eASy fOr STudeNTS TO AcceSS ANd SpeNd fiNANciAL Aid fuNdS iN The bOOkSTOre eNcOurAgeS STudeNTS TO buy bOOkS ON cAmpuS rATher ThAN ONLiNe

The CampusONE system looks for charges and recalculates any alterations to the student’s One Card account. Students can login to the online card office at any time to check their balance and transaction history.

Cedar CreSt uPdateS in real-time The staff at Cedar Crest College has taken the program to another level. Also using Barnes & Noble as their contracted bookstore operator, the Cedar Crest’s integration with Jenzabar conducts regular status checks of students’ financial aid. “The Cedar Crest integration program with Jenzabar looks every 10 minutes for changes to a student’s financial

aid and makes updates if required,” says Shelley Rex, manager of Cedar Crest’s College Center and Conference Services. “This update enables everyone from the student, the campus bookstore, student financial services and even dining services to confirm accurate balances in real time. It’s a win-win for everyone.” In addition to these regular status checks, the speed at which NuVision’s solution operates has been a major benefit to the college as well. The balances to the accounts are updated in nearly real time so students have an accurate balance, says Julie Hobert, assistant director for Information Technology at the college. The integration at Cedar Crest also handles refunds and voids, a utility that was added after the initial launch

as it was determined to be a necessary process. “Campus Connect has benefitted campus operations in more ways than one, in particular the ability to rely on the accuracy of the financial aid balance in a student’s account,” explains Rex. “Prior to the integration, human error was always a concern as staff members were required to manually confirm the accuracy of the account based on the transactions of the day.” The system also makes life easier for parents. “Making funds easily accessible and the ability for parents and family members to replenish their account online are just two of the positives we have heard from students,” says Rex.

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In-HOuSe OR SeRvIce buReau? RebaDGInG an enTIRe campuS In a HuRRY Re-issuing more than 21,000 ID cards to an entire student population poses an interesting problem, one that Lisa Powers, director of TigerOne Card Services at Clemson University, was tasked with solving. Powers had to figure out how to re-card the entire school population over a short winter break. At the same time, the school prepped for a migration of its physical access control systems and the changing of its ID card numbers for the student population. On a day-to-day basis, card office staff issues replacement IDs and during new student orientations they often print several hundred badges for incoming students, Powers explains. But this job was too much for the card office to handle on its own. Clemson investigated renting card printers, hiring temporary workers and doing it in house. We determined that it didn’t make sense financially and would have been difficult to manage time wise, Powers explains. She notes that they were also adding a custom laminate to the ID cards, which required even more time to produce. Instead the university put out bids to card service bureaus ultimately selecting ColorID. The company was also able to meet all the deadlines and the bid was under budget, Powers says. “We got them the information in October and they returned it to us by Thanksgiving,” she adds. The new ID card includes magnetic stripe, proximity and HID Global’s iCLASS contactchanging entrenched issuance processes less technology, Powers says. The card is used It takes a lot for a campus card office to change its card issuance processes. “The only time for physical access to residence halls, rec center they are likely to change is if there’s a significant structural change,” says David Stallsmith, access, library patron identification, athletic director of product management at ColorID. ticketing, declining balance and off-campus He says that migrating campus card systems, adding new card technology or switching merchant acceptance. “We made the decision physical access systems are examples of the types of changes that might cause an office to look at a card that had technology we could to reexamine card issuance. “These processes are pretty well entrenched otherwise,” use to plan for the future,” she adds. Stallsmith explains. As well as switching out physical access control systems, Clemson was also switching For incoming students the card issuance process can go a few different ways. Students can enroll, have their picture taken and receive their card on the spot; they can receive the card card system providers and migrating to an ISO an hour or a day later; or they can be enrolled during orientation and receive the card when numbering scheme. they arrive on campus to begin classes. Making sure the data was formatted correctly for the new system was a primary conThe service bureau approach is not typically used on campus except in extreme cases like cern. Clemson kept photos of students in the Clemson faced reissuing tens of thousands of cards, Stallsmith explains. database so new pictures didn’t have to be

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STuDenT SubmITTeD pHOTOS: clemSOn’S cRITeRIa Background must be plain white wall (no textures, patterns, or scenic backgrounds) Face straight ahead, No head tilts Face and shoulders centered within photo frame Cropped from just above the top of the head to the collarbone Wear colored clothing that can be seen No hats, sunglasses, glare on glasses, red eye, shadows, blurry or debutante photos Not too dark, bright, close or distant No other visible people or objects Saved in .jpg format only No larger than 400KB Color photo only

captured, though students could come in and take a new photo if they wanted, Powers says. There were instances where a photo wasn’t on record, and these students were required to come in to take another photo. Clemson also gave students the option to submit photos online, Powers explains, an option previously available only to incoming students. Initially this was a little slow going and students were not following the posted guidelines. “The approval rate was low but we’re going to give it another try with clear and concise guidelines to let the students know what will work,” she adds. To distribute the new IDs to the students after the winter break, the card office rented out a ballroom at a central location on campus that was open from 8 am to 6 pm.

Overall, the process went well. Clemson is back to issuing cards replacement cards in house, but the experience did lead staff to modify the process for incoming students. Before orientation students receive an email that walks them though the steps to access to the Clemson network. From there they can submit a photo and have their ID card waiting for them when they show up for orientation. Otherwise, students show up to orientation, have a picture taken, the card is printed and distributed the following day, Powers says. In the past the card office had set up a special enrollment facility to capture the photos and other information and then the students would wait an hour for their card to be produced.

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Tulane, QuInnIpIac caRD OffIceS pIlOT enD-TO-enD nfc ecOSYSTemS Tulane University and Quinnipiac University are piloting a complete near field communication system on campus. The Blackboard Transact system uses NFCenabled Android handsets and students can use the devices for physical access control, payments at the point-of-sale, vending, laundry, copying and printing. The pilot is using Samsung Galaxy S3 handsets that are being provisioned over the air using a trusted service manager, says Dan Gretz, senior director at Blackboard. Blackboard is working with one of the largest mobile carriers in the U.S., which the company has declined to name. Tulane and Quinnipiac were chosen for the pilot because of the large installed base of contactless readers. Blackboard’s contactless readers are capable of working with standard contactless cards as well as NFC-enabled devices. “It’s not just about door access, it’s about using the mobile for everything,” Gretz says. “It really covers the entire campus ecosystem.” Quinnipiac sees the mobile as the future if campus IDs, says Deric Waite, manger of card services for the Qcard Office at the

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university. “This will continue to grow as NFC becomes more prominent,” he adds. Just days into the pilot, Quinnipiac had about a dozen students on board and is actively signing up more as word spreads, Waite says. The school is able to identify the students eligible for the pilot by seeing what device they use to login to the university network. Pilot participants have to swap out their device’s existing SIM with one enabled for NFC, Gretz says. These SIMs are available at the campus card offices and are activated with a call to the mobile provider. The student then logs into the Blackboard Transact system on their mobile and the credential is downloaded to the device. The process has been painless at Quinnipiac, Waite says. Students are in and out of the card office in a matter if minutes with the new functionality enabled. After enrollment the student can choose how they want to use the credential, Gretz says. There’s a manual mode where the student activates the app and it stays on for 60-seconds. There’s also an automatic mode that enables the device to com-

municate with the reader whenever it’s presented. “The student never has to interrupt what they’re doing,” Gretz explains. “They approach the residence hall and just present the phone and within a second they’re through the door, even if on a call. With automatic mode the phone doesn’t have to be turned on, as long as the battery has a little bit of juice the student will be able to interact with a reader.” Blackboard hopes to get around 100 students on each campus to test the system, says Jeff Staples, vice president of marketing and business development at Blackboard. “We have a range of criteria we want feedback on,” Staples says. “But the biggest thing is how it works from a user perspective – is it compelling and can we shape it right for the students?” The pilot is scheduled to run through May but other institutions may be able to join sooner, says Gretz. He adds that the company’s NFC-enabled contactless readers are installed at more than 250 campuses throughout North America.

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Proven secure identity solutions. Rapidly evolving technologies. HID brings them all together. HID Global’s products span a multitude of markets and extend from physical access control to strong authentication and credential management. We also offer card printing and personalization, visitor management and network access control solutions. That’s why millions of customers choose Genuine HID solutions that provide a more effective and efficient way to create, use and manage secure identities for organizations of every size and type around the world. Get to know us better. Visit hidglobal.com/know-how-cr80 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved. HID, HID Global, the HID Blue Brick logo, and the Chain Design are trademarks or registered trademarks of HID Global or its licensor(s)/supplier(s) in the US and other countries and may not be used without permission.