Learning At Work -Region Of Waterloo

LEARNING AT WORK 2013

TABLE OF CONTENTS Welcome from Penny Smiley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

INFORMATION ABOUT COURSES AND REGISTRATION How to register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 • Prerequisites • If a Course is Full • Cancellations • Outlook Calendar Option Achieving the Most Through Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

COURSE DESCRIPTIONS

...............................5 Employee Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 • Management Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Employee Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 • Leadership (Manager/Supervisor specific) . . . . . . . . . . . . . . . . . . . . . . 18 • Wellness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Corporate Health and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Document Management (DOCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Finance 101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Customized Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

LEARNING AT WORK LOCATIONS . . . . . . . . . . . . . . . . . . . . 45 LEARNING AT WORK CONTACTS . . . . . . . . . . . . . . . . . . . . . 46 Employee and Organizational Effectiveness . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Corporate Health and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Document Management (DOCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Finance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

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WELCOME TO LEARNING AT WORK 2013 Message from the Commissioner of Human Resources – Penny Smiley Our 2013 Learning at Work calendar has an exciting selection of learning and development options for all employees.

Continuous learning is important to stay current with new work approaches, to expand creativity and innovation, and to keep our minds active throughout our careers. The Region’s training programs support individual development goals; Division and Department objectives, our Values, Vision and Mission, and our focus on providing excellent service.

Training sessions cover a number of key topics that have been identified as important by employees and work groups through our employee survey and other organizational initiatives, including enhancing communication techniques, career planning, workload management, business and report writing, understanding others, and leadership development.

Returning popular programs include Navigating Your Career, Enhancing Personal and Interpersonal Effectiveness, Communicating with Confidence, Leader as Trust Builder, Understanding Social Styles, Facilitative Leadership, Time Mastery for Success, Diversity and Inclusion Awareness Workshops, Mental Health in the Workplace, Emotional Intelligence for Managers, How to Prepare for an Interview at the Region, and Improving Your Development through PDPs. Exciting new training offerings include the Region’s Supervisor Training and Development Program, which provides Supervisors with approaches, resources and tips to meet the unique challenges and opportunities of their role, Report Writing Toolbox for Municipalities, Service Essentials, Presentation Skills for Presenting to Council, Service Excellence, and Leading in a Changing Organization.

We continue to respond to the learning and development needs and interests of employees through feedback, and working with teams on Department and Division initiatives. As we implement our second employee survey, we will also watch for new and changing needs.

Take the time to reflect on your personal learning and development goals and our many Learning at Work calendar options, and then discuss your interests with your Manager.

I wish you the best on your path of continuous learning.

Penny Smiley 1

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INFORMATION ABOUT COURSES AND REGISTRATION HOW TO REGISTER Go to the online Learning at Work Training Registration System (TRS) on the Region’s Portal http://trainingreg From the Portal home page, go to the green Quicklinks on the left side of the screen.

Click on Learning at Work and this will take you to the Learning at Work home page.

Then click on the Learning at Work ‘leaf’ icon to enter the Training Registration System.

When searching for courses, you will only see courses that are available to you according to your position.

Search for courses using one of the search options: 1. Keyword – single word searches work best 2. Course owner: • Corporate Resources • Finance • Human Resources • Technology and Computer Systems

Learning at Work

3. Subcategories By clicking on the course name, session dates, location and attendance information becomes available. By clicking on either the Course Detail or Register button you will get more information, including course descriptions, and course registration information.

Click on: “Training Registration System Help” for additional help and details.

The Learning at Work calendar is also available to view online on the Learning at Work page, along with the schedule of dates and times.

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IMPORTANT INFORMATION Prerequisites or Co-Requisites Ensure that you have met the prerequisite requirements by reading the course descriptions carefully.

A prerequisite is a requirement that must be met and/or completed prior to being able to register for a course. The requirement can be another course or some other non-course requirement. Proof must be provided to the Course Administrator.

A co-requisite is a course that has multiple days. Attendance is taken on each day and you will not complete the course unless you attend all days.

If a Course is Full You have the option of registering on the wait list. If there is a cancellation, you will be notified of an opening. If there is no opening through the wait list, you will need to register for a future session.

Cancellation If you cancel from a course your supervisor will receive an email. Cancelling should be done a minimum of one week prior to a course, or a charge will apply. If you do not attend the session, a charge will apply and your supervisor will be notified.

Please note that to reschedule Mandatory training, you must go through a TRS Administrator. (See contact information at back of calendar.)

Outlook Calendar Option Use the convenient ‘outlook calendar option’ in the TRS when registering for training, to have your training date and details scheduled on your outlook calendar, or update your calendar manually. This will ensure that your training is part of your weekly schedule and will enable you to plan and prepare as needed.

Please note that course changes will not show in your calendar (cancellations, date changes, etc.)

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ACHIEVING THE MOST THROUGH LEARNING Throughout your learning at the Region, you and your supervisor have an important role in the success of your learning experience.

Take the time to discuss courses that you are interested in attending with your supervisor to determine if they align with your development goals. Your supervisor must approve courses that you attend. Take the time to review important course assignments to complete, and new learning’s with your supervisor.

Your commitment to having a positive learning experience is important. Ensure that you arrive on time, complete any pre-session work, be prepared to actively participate, and identify how you are going to use your new learning’s in your day to day role.

SELECTING YOUR TRAINING Ask yourself these questions to determine if a course is the right choice: • Does the course align with my learning and development goals?

• How will I take what I learn from the course and apply it in my day-to-day work?

• Is this the right time to take the course? When and how will I apply what I learn?

• What support will I need to attend the course and apply my learning?

• Have I had a discussion with my supervisor about the course and the learning that will take place?

• How will this course connect to my other planned learning activities?

APPLYING YOUR TRAINING Answer these questions either on your own, or with a colleague, after you have completed a training session.

• What have I applied from the training that has helped, and why?

• What from the training will I focus on over the next week?

• How does this training support my development goals and the work that I do?

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COURSE DESCRIPTIONS EMPLOYEE ORIENTATION Registration for these courses is automatic upon hire.

General Orientation Welcome Mission and Values This session reinforces the Region’s Values and Mission, and creates awareness of service excellence expectations, and provides new employees with the opportunity to learn how they can make a difference in their role at the Region. The session provides the opportunity to meet our Chief Administrative Officer, Mike Murray, and network with other new employees.

Working Together – Respect in the Workplace This interactive session is designed to help employees understand their responsibilities in creating a positive work environment. Participants will be introduced to the Region’s expectations on interpersonal behaviour, as well as policies relating to interpersonal conduct, workplace harassment and violence prevention. Participants will also gain a better understanding of the causes of conflict, learn how to resolve conflict and gain information on the internal supports and processes available.

Health and Safety Orientation This health and safety program for all new employees covers: • The Internal Responsibility System • Workers rights under the Occupational Health and Safety Act (OHSA) • Duties of the workplace parties • Workplace violence prevention • Key aspects of Workplace Hazardous Materials Information System (WHMIS) Human Resources Documentation This session introduces new employees to important HR policies including, Code of Ethics, Conflict of Interest, Technical Asset policy and other documentation specific to working at the Region. Human Resource policies, employee wellness programs, the Region's charitable campaigns, facility access, parking, Time and Attendance Management System (TAMS), benefits/pension plans (for those eligible) and other information is covered. This HR Documentation session is held every Monday.

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MANAGEMENT ORIENTATION Registration for these courses is automatic upon hire.

New Manager Orientation This orientation session gives new managers the opportunity to meet with our Chief Administrative Officer, Mike Murray, network with colleagues, and interact with Human Resources Staff to: • Learn and/or review the organization’s Vision and Values • Understand how leadership is defined at the Region, through our Core Leadership Characteristics • Explore key responsibilities of management • Discuss various programs and services

Health and Safety for Supervisors Participants will leave this workshop with an understanding of: • Occupational Health and Safety Law • Competent Supervisor • The Internal Responsibility System • The Role of the JHSC and H&S Reps • Due Diligence • Risk Assessment

Managing in a Unionized Environment This highly interactive workshop will address: • Labour relations issues • Collective agreement interpretation and application • Attendance management • Performance management challenges

Performance Management for Supervisors This workshop provides a thorough overview of the Region’s Performance Management Program, approaches, and resources.

Participants will learn how to: • Use all parts of the Performance Management Program, including the Performance Development Program (PDP) • Encourage and support employee development • Link employee expectations with organizational goals • Recognize good performance in a manner that will encourage more of the same • Constructively address issues with employees who are unable to meet performance expectations • Distinguish disciplinary from non-disciplinary performance issues • Provide coaching and feedback

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Due Diligence for Senior Management This course is designed for Region of Waterloo Senior Management Commissioners and Directors only. Learning objectives for this course include: • Demonstrate a clear understanding of due diligence; • Develop a personal action plan; • Develop a commitment statement for staff; • Acquire knowledge and skills to carry out work in a duly diligent manner; and, • Become ambassadors of change in the implementation and maintenance of the ROW’s Safety Management System.

Violence and Harassment Prevention Training for Management This workshop thoroughly reviews Violence and Harassment Prevention, Interpersonal Conduct and Respect in the Workplace.

This training will ensure that managers and supervisors: • Understand the requirements of the Human Rights Code, and the Occupational Health and Safety Act relating to Bill 168.

• Understand the role of the manager/supervisor in delivering Violence and Harassment Prevention training for employees in their work area The workshop will consist of two parts. Part one will be facilitated by an external Human Resources Lawyer, to educate and provide a broad awareness.

Part two will be facilitated by Health and Safety Advisors and Organizational Development Consultants and will provide a 45 minute “train the trainer” session to equip managers/supervisors with the resources and tools to deliver training sessions to employee work teams. Resources include a PowerPoint presentation, short video, leaders guide with discussion questions, FAQ’s, and the Working Together at the Region pamphlet.

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EMPLOYEE DEVELOPMENT (All Employee Development courses are listed. Please see insert or access Learning at Work on the Portal for courses that have dates and times.)

The following courses support employee development regarding the Region’s Values, and are designed to improve key workplace skills, such as; communication, service excellence, respect for colleagues and clients, integrity and co-operation in the workplace, and greater understanding of others.

Abilities Awareness This training experience will increase an employee’s awareness about disabilities as they relate to the workplace. The focus of this course is on what can be accomplished when people are given equal opportunity.

Participants will: • Learn more about the Region of Waterloo’s commitments to the Accessibility for Ontarians with Disabilities Act. • Learn more about working with, and providing service to, individuals with disabilities • Learn how to interact with persons with various types of disabilities, who have service animals, support persons, or who use an assistive device.

• Participate in experiential exercises

Building Trust in the Workplace This workshop introduces participants to the concept of “trust” and why it is such a critical competency today. Participants learn what a trustful environment looks like by understanding exactly which behaviours build trust. Participants complete a self assessment based on the four Elements of Trust: Able, Believe, Connected and Dependable. By using the ABCD Trust Model, participants are able to look carefully at their relationships and focus on the aspects of those relationships that need repair or further nurturing in order to build and maintain trust. This workshop supports the Region’s Value of Integrity.

Participants will: • Identify the elements of trust • Understand the impact of trust erosion • Complete the “Myself as a Trust Builder” assessment • Identify their strengths and challenges in building trust • Discuss the organizational benefits of trust for the Region of Waterloo

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Communication and Conflict Prerequisite: Completion of “Working with Others – Introduction to Myers Briggs (MBTI)” (which is offered in this training calendar) or completion of the MBTI through an external course. You must know your Myers-Briggs type to take this course!

Please send your four letter Myers Briggs Type to Michelle Aitcheson in Human Resources, upon registration. If you do not know your Myers Briggs type, please register for “Working with Others – Introduction to Myers Briggs (MBTI)” This interactive workshop will give participant’s practical strategies to improve communication, manage stress and reduce interpersonal conflict, using the MyersBriggs TYPE Indicator as a tool for Managing Conflict.

The objective is to provide valuable insights into how to improve approaches to conflict and how to navigate through conflict and better understand others.

The workshop includes a review of MBTI concepts, and a model for managing and enhancing communication around conflict. This workshop supports the Region’s Value of Respect.

Communicating With Confidence This workshop is designed to develop inter-personal skills so participants can communicate with confidence, clarity, and control while maintaining positive work relationships. You will learn to identify the factors that affect your ability to be effective and overcome barriers that cause you to stumble. The best way to improve communication skills is to practice, and this workshop will provide time to practice, and develop skills in a fun format.

Participants will learn to: • Identify and overcome communication roadblocks • Apply strategies for communicating with confidence, precision and poise • Clarify perceptions to avoid misunderstandings • Communicate more confidently and clearly when it counts • Communicate effectively in conflict situations

Conducting High Performance Meetings This course covers the importance of high performance meetings. Meetings are an essential part of organizational life and provide a forum for the exchange of information, problem solving and decision making that are necessary to carry out the work of the organization. With increased employee involvement, and team based cultures, the need for high performance meetings is greater than ever. This workshop supports the Region’s Values of Collaboration and Innovation.

Participants will learn: • Guidelines for planning and conducting successful meetings • Meetings skills for both leaders and participants • The importance of follow up: documentation and action items • How to use a variety of meeting tools 9

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Dealing with Increased Work Demands In this interactive workshop, participants will recognize the impact of increased work demands on self and others. Today’s workplaces and personal lifestyles are creating an unprecedented level of workload. Through guided thinking and group exercises, each person will identify strategies that will work for them by: • Identifying sources of personal effectiveness and support • Understanding personal management techniques • Learning tools for setting priorities, making decisions and delegating • Controling personal habits and attitudes that add additional stress

Developing Your Resilience to Change – Level 1 This half day interactive workshop is perfect for those looking for some tips and techniques to help you understand and cope with change in your personal and professional life. You will come to understand the different types of change, the phases of transition, the reasons why it is so difficult to let go of old ways and what you can do to become more resilient to change.

Developing Your Resilience to Change – Level 2 This half day is designed for those who have taken Level 1 or had other exposure to change management concepts (e.g. attending the Management Leadership Development Program). This interactive seminar is focused on helping you as someone charged with leading a change. The facilitator will encourage you to use your real life work scenarios and find concrete actions that you can take to help lead yourself, your peers and other staff through resistance and other issues associated with change.

Diversity and Inclusion Awareness This workshop focuses on enhancing knowledge, skills and attitudes regarding workplace diversity, improving our ability to work with others, and understanding the uniqueness that we each contribute to our role. The workshop includes highlights of the Region’s Diversity and Inclusion Strategy, including Dimensions of Diversity, and the Three Goals and Activities to support diversity including: 1.Value and Communicate 2.Inclusive Workplace 3.Addressing Barriers in our Programs and Services The workshop provides an opportunity to discuss how to demonstrate respect for diversity, human rights and equity and everyone’s role in building a professional, respectful, and inclusive work environment.

Participants will learn: • Terms and language related to diversity, cultural differences, stereotyping, and human rights • Current legislative responsibilities and obligations

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• Roles in ensuring a professional, positive, respectful, welcoming, inclusive, harassment and discrimination free environment

Emotional Intelligence and Personal Leadership This workshop focuses on our ability to recognize our own feelings and the feelings of others. It teaches how to effectively manage emotions in business relationships.

Research shows that for many positions, emotional intelligence is twice as important as IQ and technical skills in ensuring the effectiveness of the individual in that role.

Participants will learn to: • Manage conflict constructively without damaging relationships • Build strong and productive teams through open and honest dialogue • Maintain high workplace performance and motivation through trust and respect • Increase service delivery by building long term relationships with staff and clients

Enhancing Personal and Interpersonal Effectiveness This course focuses on three critical leadership competencies: • Understanding personal motivators and related communication style • Demonstrating high EQ (emotional intelligence) to manage ineffective or negative impulses • Relating more effectively to others, especially in difficult situations The course utilizes the Strength Deployment Inventory (SDI) as an assessment tool and foundation piece.

Participants will learn: • The Core “motivational value system” (MVS) • The motivating values (MVS) of others • How to broaden approaches to relate more effectively • “Triggers” that could cause conflict • How to communicate better by understanding the motivating values of others • How to make better choices when in conflict to more quickly return to dialogue and shared understanding • How to apply course learning to actual workplace needs and challenges

Freedom of Information and Privacy Training Orientation This course is open only to employees who work in the Corporate Resources, Finance, and Transportation and Environmental Services departments; and the Community Planning, Community Services and Transportation Planning divisions of the Planning, Housing and Community Services department.

This course covers the basic requirements of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), a law which provides everyone with a legal means of requesting information held by all Regional offices.

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Freedom of Information and Privacy This course is open to employees who work in the following areas: Social Services, excluding Sunnyside Home; the Housing Division of the Planning, Housing and Community Services department and Human Resources. Employees who handle personal health information, like those in Public Health and Sunnyside Home must attend separate training related to the Personal Health Information Protection Act. This course provides an in-depth review of the Municipal Freedom of Information and Protection of Privacy Act, as well as other privacy laws which affect Regional activities.

How to Apply for a Position at the Region Participants will learn: • How to apply for internal Region of Waterloo job postings • Who to contact for more information on internal job postings • How to write effective resumes and cover letters • Information about the ROW selection process

How to Prepare for an Interview at the Region Participants will learn: • Why the Region uses structured interviews • What to expect during and after a job interview • How to prepare for the job interview • How to handle typical interview questions

Improving Your Development through PDP’s This workshop reviews the Region’s Performance Development Program (PDP) and outlines the important linkages between employee development, achieving organizational objectives, and developing and discussing goals with your manager.

In the workshop, time is taken to discuss the importance of committing to and completing your PDP, along with reviewing the forms to de-mystify the process, to make them easier to use. Time is allocated for discussion, group exercise on filling out the PDP form(s), and Q&A. Participants will learn: • How the Region’s PDP supports employee development • The importance of employee development • The PDP process, form(s), and planning for important discussions • How to create development goals

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Learning to Lead Prerequisite: Completion of “Working with Others – Introduction to Myers Briggs (MBTI)” which is offered through this calendar, or completion of the MBTI through some other means. You must know your Myers-Briggs type to take this course!

Please send your four letter Myers Briggs Type to Michelle Aitcheson in Human Resources upon registration. If you do not know your Myers Briggs type, please register for “Working with Others – Introduction to Myers Briggs (MBTI)” This three day program gives participants the opportunity to purposefully assess their current leadership style as well as gain fundamental tools and techniques to help motivate others.

The program is suitable for team members, project leaders, front line supervisors, and those new to leadership or those wanting to pursue leadership opportunities.

It involves the development of a Learning Plan and the participant’s supervisor or manager will have an active role in the implementation of this plan. Participants must ensure that they have had a discussion about the proposed learning plan before their supervisor approves their registration. This program involves homework between sessions that participants must complete.

Note to Supervisors: As a supervisor, you must ensure that you have a conversation with employees who report to you before approving registration for Learning to Lead. Successful participation and application of learning’s is dependant upon your input.

Your role is to work with employee participants to develop a learning plan based on the course content. Please schedule time before and after this program to discuss participant learning goals and how you can facilitate opportunities to apply new skills. More information and guidelines will be sent to you after registration to assist participants with their learning plan.

Navigating Your Career This course teaches the fundamentals of effective career management. Participants will learn a three stage process for planning and then taking action on important career goals. This has benefits for both the organization and the employee in terms of alignment of business needs with individual career goals and strengths.

The content of this course is both practical and interactive. Through the use of an individual assessment, the Strengths Deployment Inventory assessment, along with a variety of exercises, participants will gain valuable insight, knowledge, and tools to better achieve their career goals.

Career planning is much too important to leave to chance. But the reality is that many people do just that. Instead of proactively “managing their career”; employees tend to operate in reactive mode. This course will provide you with the information you need to take charge of your career success.

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Presentation Skills This two day workshop is designed to give participants the basic principles and strategies for presenting ideas effectively, improving communication and achieving key professional development objectives. Participants will have lots of opportunity to practice and get feedback from peers and the program facilitator.

Participants will learn to: • Use a presentation format to organize ideas • Polish delivery skills, voice, gestures, and eye contact • Create visual aids to enhance presentations • Handle audience questions effectively

Project Management This workshop is designed to help employees who manage projects on their own and/or who have very small projects requiring a team of two to three individuals.

This highly participative workshop is “simulation” based.

Participants will learn: • What Project Management means • The skills Project Managers require • How to effectively manage a project through the five stages of the project process

Pull Conversations This workshop emphasizes the impact that good conversations and communication have on an organization. People with a “Pull” orientation in conversation are able to clearly understand, and anticipate the best ways to communicate to get their communication needs met in relationships where they may have less authority, but a high need to influence and to frame messages in a way that makes a lasting imprint.

Participants will learn to: • Make themselves understood quickly • Draw out peoples’ richest data using the Skills of Attraction • Identify the common ground that resolves outstanding differences • Build trust and cohesiveness and improve customer satisfaction • Generate an environment of innovation

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Report Writing Toolbox for Municipalities This report writing for Council workshop provides participants with the tools needed to write effective reports in an efficient manner. Time is spent on writing skills, although the main focus is on understanding and anticipating what the reader needs to know and understand, and on building strong arguments.

Participants will learn to: • Take a strategic approach to writing reports including the information that the reader needs to know • Write in a clear concise manner • Analyze to understand the needs and expectations of Councillors • Develop a business case • Techniques for writing and organizing ideas • Understand the characteristics of effective reports • Take a strategic approach to writing reports that includes the information that the reader needs to know

Service Essentials This course will assist you in answering the question: “How can I provide excellent service to my clients”?

Can you remember a time that you received awful service? What about a service experience where the person went the extra mile? At the Region of Waterloo we all provide service to clients from the public and to our fellow employees. It’s essential that we provide excellent service, as excellent service makes a positive difference in the lives of our citizens. Participants will learn: • How the everyday service you provide makes a difference in the lives of our citizens • The Public, Service, Trust model • How to identify your client(s): internally and externally • Client expectations, needs and priorities • How to increase your client’s satisfaction with the service(s) that you provide, using the Region of Waterloo Drivers of Satisfaction

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Service Satisfaction Measurement Note to Participants: While this course is open to all new staff (including management), you must have a service improvement initiative in mind before starting the course as participants will be planning a potential service measurement and improvement initiative during this training. Please discuss your intention to plan this initiative with your supervisor (if applicable) before registering for this course.

This course is for you, if you answer ‘yes’ to any of these questions.

Are you interested in measuring and improving client satisfaction with your services, but aren’t sure where to start? Have you done client satisfaction research in the past, or are you planning on doing more in the future? Are you interested in learning how you can apply the Region of Waterloo’s approach to service measurement and improvement in the work that you do?

Participants will: • Learn the People, Service, Trust model and the Region of Waterloo Drivers of Satisfaction • Understand and be able to apply the Service Improvement Planning and Implementation (SIPI) Methodology for Service Improvement • Understand Basic Sampling Strategies • Understand Basic Analysis Techniques • Have the opportunity to discuss and learn about client satisfaction research from each other

Time Mastery for Success This course zeroes in on the importance of setting priorities and managing time for effective workload management. Participants complete a “Time Mastery Profile” before the course which provides a complete self-directed assessment of current time management effectiveness, in theses categories: • Attitudes • Planning • Handling paperwork • Goals • Scheduling • Delegation • Priorities • Interruptions • Procrastination • Analyzing time • Time teamwork • Meetings Participants are given practical tips, resources and exercises to help improve their time management skills in the areas highlighted by the Time Mastery Profile. A workbook supplies a detailed framework for a personal action plan after the workshop.

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Understanding Social Styles This program helps individuals develop the ability to work with others by better understanding their needs and expectations. This understanding allows people to effectively communicate with others in a way that minimizes conflict and misunderstanding as well as strengthening working relationships. Research also indicates that people who are more versatile in adapting their behaviour to accommodate other styles achieve greater personal and professional success. This program supports the Region’s Value of Respect.

Participants will learn to: • Recognize differences in people’s styles of interacting • Identify four main clusters of behaviours (social styles) • Recognize the strengths diversity brings to a situation • Build tolerance for differences and avoid potential conflicts • Adapt your communication style to better meet the needs and expectations of others

Working with Others – Introduction to MYERS BRIGGS (MBTI) The central theme of this workshop is that individual differences, when understood and appreciated, make everyone’s contribution more effective and the organization as a whole more productive and profitable. What participants will learn at this workshop can be immediately applied to everyday practical situations at work and at home.

Through the level 1 Myers Briggs questionnaire, participants will gain an understanding of their preferred approaches to situations, and a greater understanding of those around them.

Writing Basics This course focuses on improving writing skills, enhancing productivity and effectiveness. Skilled writers can produce more effective documents in less time.

Better letters and emails results in stronger relationships with clients and coworkers.

Participants will learn to: • Address the needs of readers • Write letters and emails that are clear, concise and persuasive

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LEADERSHIP (Manager / Supervisor Specific Training) (All Leadership courses are listed. Please see insert or access Learning at Work on the Portal for courses that have dates and times.)

Diversity and Inclusion Awareness for Managers This workshop focuses on enhancing a leaders knowledge, skills and attitudes regarding workplace diversity and improving our ability to work across differences, and the uniqueness that every employee brings to their role. The workshop includes highlights of the Region’s Diversity and Inclusion Strategy, including Dimensions of Diversity, and the Three Goals and Activities to support diversity including: 1.Value and Communicate 2.Inclusive Workplace 3.Addressing Barriers in our Programs and Services The workshop provides an opportunity to discuss how to demonstrate respect for diversity, human rights and equity, and the role of management in building a collegial, respectful, equitable, inclusive, team environment.

Managers will: • Have knowledge of culturally competent practice as a framework for working with diverse populations • Have a common understanding of terms and language related to diversity, cultural competence, stereotyping, equity and human rights; • Have practice in applying the skills, knowledge and attitudes needed to interact with colleagues and other stakeholders in a manner that is self aware, reflective, inclusive and responsive • Have reflected on their professional practice and explore personal vs. professional and organizational boundaries • Have better understanding of themselves with respect to diversity, through self reflection and a self assessment • Have identified expectations to contribute to a more mutually respectful and supportive work environment.

Emotional Intelligence (EI) for Managers This workshop focuses on our ability to recognize our own feelings and those of others. EI enables us to motivate ourselves and to manage emotions in ourselves and in our relationships. EI is a greater predictor of leadership success than technical skills and IQ combined.

Managers play a critical role in creating a positive work culture that motivates employees to consistently do their best work in a collaborative environment.

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Participants will learn to: • Set the tone for appropriate behaviour in the workplace through their own actions • Build strong and productive teams with open and honest dialogue • Manage interpersonal challenges among employees with trust and respect • Sustain high morale by being a positive influence and role model

Facilitative Leadership This course teaches leaders how to be stronger meeting facilitators so that meetings are more productive and more satisfying for participants. A leader who understands the skills used by group facilitators can better engage his/her staff.

This supports the Region Value of Collaboration.

Participants will learn: • What makes a leader accessible • Ground rules for healthy group functioning • 10 roles group members play • Common group issues and how to deal with them • Inquiry and Group Interaction

Improving Employee Development through PDP’s This workshop reviews the Region’s PDP and outlines the important linkages between employee development, achieving organizational objectives, and developing and discussing goals with employees. Time is taken to discuss the importance of PDP’s for employee engagement, individual and team development, and improving communication between Managers and employees. A focus on reviewing the PDP forms, the feedback formula, and how to have important conversations, is covered in the workshop. (This workshop is a good refresher on the Region’s PDP for Managers who attended Performance Management for Supervisors a number of years ago or for those that want to review the material and approaches.)

Managers and Supervisors will learn: • How the Region’s PDP supports employee development and engagement • The PDP process, form(s), and planning for important discussions • How to create effective development goals

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Leader as Trust Builder This workshop emphasizes the importance of building trust as a valuable leadership asset. In this program, participants will identify specific behaviours that influence trust. A Leader as Trust Builder assessment is at the core of this workshop. The program addresses the economic impact of trust, as well as how to rebuild trust that has been eroded and move forward with positive results. This workshop supports the Region’s Value of Integrity.

Leaders will learn to: • Understand the concept of trust in leading teams and individuals • Identify the elements of trust • Identify individual strengths and challenges in building trust • Create and follow an action plan for becoming a more trustworthy leader

Leading in a Changing Organization This program focuses on helping others develop skills for navigating through change and moving ahead with the organization. Change is an ever present factor in the workplace and managing change is a core leadership skill that includes effectively communicating the change agenda and gaining commitment to the change vision.

Change leaders are tasked with addressing the human side of change as well as moving the business agenda forward.

The program includes reviews and discussions on the challenge of change, the characteristics of a change leader, leading employees through change and the change model.

Participants will: • Review the role of the leader in changing times • Recognize the dynamics of change: mistaken beliefs and important realities • Examine the characteristics of change resilient and change resistant managers • Identify the skills required for working with resistance and leading through ongoing and specific organizational change • Anticipate the impact change will have on employees and create conditions to minimize problems • Consider how planning, acting and evaluating contribute to successful change management

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Management/Leadership Development Program (MLDP) Note: There is a $1,000 fee per employee for participation in MLDP. This newly revised program includes an orientation, 360 assessment and seven modules focused on the Region’s 7 Core Leadership Characteristics, related values and behaviours. This program requires participants to develop a learning plan based on the Core Leadership Characteristics and to work with his/her manager to meet the objectives of the learning plan.

It is open to full-time management, management support employees who supervise, and other positions as recommended by their manager and as identified by each department.

Managers will be invited to attend this program after being in their role for 6 months, if they are eligible to attend.

Manager as Coach This workshop provides an opportunity for leaders to learn and practice coaching strategies to motivate employees to reach and exceed their goals. The program highlights why coaching is important, what a coach is, and the coaching mindset.

Skills and techniques are presented, discussed, and practiced throughout the program and include coaching for delegation, effective communication, development and planning to enhance team and organizational culture.

This course is based on a six-step coaching continuum that provides the foundation for long-term management success.

Participants will be able to: • Develop a coaching mindset • Apply key coaching skills • Conduct quick and planned coaching discussions • Apply a six-step coaching model focusing on the elements of high performance • Provide effective feedback • Determine when coaching is an appropriate solution to a performance challenge

Manager’s Guide to Interviewing and Selection This workshop is designed to assist new managers/supervisors to understand and work comfortably within the Regional hiring process. Human Resources Associates (HRA’s) will cover their role and the role of the collective agreements within the Regional hiring context. Managers will learn how to use the job description, to develop a recruitment plan including: screening and interview tools, screening applicants, and preparing for the interview. All aspects of the selection process, from scoring the interviews to making the hiring decision are covered in this workshop.

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Mental Health in the Workplace This two part training program assists management staff in addressing issues related to mental health in our workplace. Training is provided by Mental Health Works, a nationally available program of the Canadian Mental Health Association (CMHA) that builds capacity within Canadian workplaces to effectively address the many issues related to mental health in the workplace.

Part 1 - Issues and Solutions A prerequisite to Part 2 This dynamic two hour presentation is for those that want an overview of the Mental Health Works approach including discussion about philosophy, strategy and awareness of mental health issues in the workplace. This fascinating look at the issues and solutions is provocative and engaging, and includes stories about challenging but successful cases that will change the way you think about these issues forever.

Part 2 - Complex Issues/Clear Solutions Prerequisite: Part 1 Through open group discussion and exercises, this award-winning training enables management to more effectively: • Discuss sensitive or contentious issues with employees • Resolve conflicts more effectively • Separate performance issues from mental health issues • Create accommodation strategies that work

Presentation Skills for Presenting to Council This course teaches how to write clear, interesting presentations and how to confidently present them to Council. Strong presentation skills build credibility and make a positive and memorable impression. Being able to present your message with clarity and confidence, and in a language your audience understands, plays a large part in your personal and professional success.

Participants will learn how to: • Understand audience needs and knowledge • Create a communication strategy that focuses quickly and saves time • Create a story board that highlights the key points you want to make • Make each point clear and memorable • Present financial or technical information in a way that’s easy to understand • Write an effective executive summary • Connect ideas to create flow and help your audience follow your logic • Use positive persuasive language • Open and close strongly

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This course includes some pre-work, classroom follow up to fine tune messages in a presentation, make PowerPoints slides visually appealing, and coaching from the facilitator to support your presentation.

Service Excellence This hands-on course will allow you to reflect on service excellence and look at whether you and your team are providing excellent service? It will give you extra knowledge and tools to assist you in your efforts to continuously improve your client’s satisfaction with your services.

Participants will learn: • The People, Service, Trust model • Why citizen-centred service is important in municipal government • Citizen and businesses needs, expectations and priorities • Structured approaches to service improvement, including the Service Improvement, Planning and Implementation (SIPI) Methodology for service improvement • How to apply the Region of Waterloo Drivers of Satisfaction to improve your client’s satisfaction • How to use tools to carry your team through service improvement activities and initiatives.

Supervisor Training and Development Program (STDP) Note: There is a fee per employee for participation in STDP. This training program focuses on the challenges and opportunities of the supervisor role. It is recognized that supervisors have a key role in service delivery and workplace dynamics. The program curriculum is tailored to support and develop the unique critical competencies required for supervisors to succeed in their role.

The program consists of: • Introductory Modules – providing an orientation to the program and overview of the competencies, a self assessment, and learning plan • Module 1 – focuses on supervising and employee performance • Module 2 – focuses on supervising and leading the work unit / team • Coaching session – by telephone as a follow up to classroom modules Supervisors will be invited to attend this program within six months of being in their role.

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WELLNESS (All Wellness courses are listed. Please see insert or access Learning at Work on the Portal for courses that have dates and times.)

Being In Balance This workshop focuses on our ability to identify personal stress factors and identify techniques to manage stress. The workshop highlights our willingness to change personal habits that impact our health, relationships and productivity.

Participants will: • Gain insight concerning personal choices • Learn practical methods for successfully managing stress • Put suggestions into action • Develop a plan to achieve balance between work and home, as well as a state of well being

Meals and Moves to Maximize Metabolism This workshop introduces principals of healthy eating and fitness to those who are considering a healthier lifestyle, and looks at how balanced eating, meal timing and physical activity can maximize metabolism and increase energy. Included will be healthy eating strategies to apply at home, at work and during leisure time, and simple exercises for fitness that don’t require significant time or resources.

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COMPUTER All Computer courses are listed. Please see insert or access Learning at Work on the Portal for courses that have dates and times.)

Access - Introduction This course is not intended for experienced programmers.

This course provides a practical overview of Access which enables the users to create, use, and modify their own databases, data entry screens, selection criteria files, reports, and labels. Employees involved in record keeping, summary report generation, creating address listings and labels, information retrieval and reorganization will benefit from this course.

Access- Intermediate Prerequisite: Access - Introduction or possess equivalent knowledge.

This Access workshop is for those who want to make their databases more efficient.

Participants will gain a better understanding of Relationships, and maintaining data Integrity, Query Join Types, Summarizing data in Queries and building Prompts, as well as enhancing the usability of Forms and Reports.

Excel - Introduction This course is for participants who want to use Excel to create spreadsheets using formulas. It emphasizes productivity with copying, fill series and the workbook environment. This course provides a broad information base for participants so that they have a greater awareness and confidence when using Excel spreadsheets.

Participants will learn how to create and format a spreadsheet.

Excel – Intermediate Prerequisite: Excel Introduction or possess equivalent knowledge.

This course emphasizes creativity with charts and effective use of data sorts and filters. It provides a broad information base for participants so that they have a greater awareness and confidence when using Excel spreadsheets. Participants will learn how to create filter lists, and use subtotal and database features in a spreadsheet.

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Making Documents Accessible This course will benefit everyone who creates documents for viewing by the public, by providing the information and tools needed to ensure your documents are readable and accessible to people with disabilities.

The topics include: • Understanding what an Accessible Electronic Document is • How to make Word 2010 documents accessible • Create and use Accessible Styles • How, when and why to add alternate text to images and graphics • How to create accessible charts • How to create accessible hyperlinks • How to use the Accessibility Checker in Word 2010 • How to convert Word documents to PDF using Adobe Acrobat 9 Pro • Understand why and how to use Tags, and Reading Order • Repair Accessibility Issues

PowerPoint –Introduction This course will teach participants how to create and edit bullet slides, use PowerPoint’s drawing tools, incorporate clip art and WordArt, create and enhance organization charts, and create and edit charts by using Microsoft Graph. This course will benefit employees needing to create a presentation.

PowerPoint – Advanced Prerequisite: PowerPoint Introduction or have the equivalent knowledge.

This course picks up where the PowerPoint - Introduction left off. Participants will learn advanced features of PowerPoint, including customizing templates and creating an interactive presentation by using hyperlinks and action buttons.

This course provides a broad information base for participants so that they have a greater awareness and confidence when using PowerPoint. Lessons include creating custom design templates, adding organization charts and diagrams, adding special effects; creating web presentations, collaborating, and delivering a presentation.

Participants will learn how to enhance a presentation by using custom clip art, animation, and work with embedded and imported objects by using Microsoft applications.

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Tips & Tricks – Excel This course is for the experienced users of Excel looking for ways to create worksheets faster and work more efficiently using Excel’s features. Participants will see shortcuts on how to create, edit and format spreadsheets, add and modify basic, financial, logical and database formulas, name ranges for use throughout your file and apply conditional formatting. Various data analysis tips such as quick sort, auto filter and using pivot tables to help participants analyze their data will be discussed. Tricks on how to quickly generate graphs, validate data to ensure accuracy and the use of links and grouping worksheets will have participants working more effectively. Navigation shortcuts and the use of macros to save time on those repetitive tasks are also part of the session.

Tips & Tricks – Word This course is geared to the experienced Word user. Participants will learn formatting tricks like keystroke alternatives, styles, section breaks and the find and replace font feature, document production tips discussed when incorporating graphics, cross-references, table of contents, indexes and table generation.

Navigation shortcuts and the use of macros to save time on those repetitive tasks are also part of the session.

Word – Introduction This course is targeted to participants who wish to use Word to create professional looking documents. It emphasizes productivity with copying, autocorrect, auto format, and provides a broad information base for participants to have a greater awareness and confidence when using Word.

Participants will learn how to: • Create a Basic Document • Edit a Document • Format Text • Format Paragraphs • Proof a Document • Control Page Appearance • Insert Graphic Objects • Add Tables

Word – Intermediate This course is designed for participants who want to use Word to create newsletters, form letters and manage document changes. It also provides a broad information base for participants so they have a greater awareness and confidence when using Word.

Word Intermediate continues with the learning’s in Word Introduction.

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CORPORATE HEALTH AND SAFETY (All Health and Safety courses are listed. Please see insert or access Learning at Work on the Portal for courses that have dates and times.)

Leadership Health and Safety Orientation for Leadhands / Team Leaders Health and Safety Orientation for Leadhands/Team Leaders is a good orientation program for non-management employees, such as leadhand, who are in charge of other employees. It provides a basic understanding of occupational health and safety responsibilities including a discussion of: • The role of the “team lead” • Occupational Health and Safety law • Due Diligence Each participant will receive a current copy of Ontario’s Occupational Health and Safety Act and Regulations for Industrial Establishments (OH&S Act/Regs, also known as the “green book”).

Biological Hazards Mould Abatement This training is beneficial to employees who may encounter mould in the workplace and are responsible for managing and/or completing the mould abatement process.

Training includes: • Background on mould growth in buildings • Possible health effects • Regulatory responsibilities • Current professional standards for prevention, assessment and control of mould growth • Respiratory protection • Mould abatement Level I, II and III Protection from Biohazards and Medical Sharps Protection from Biohazard training is designed to provide participants with basic information about infection prevention and control, including: • how biological hazards are transmitted, • routine practices for protection from biological hazards, • correct hand washing technique, and • appropriate use of personal protective equipment.

• understand the hazards of sharps and what to do if a needle is found in the workplace

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Chemical Hazards Asbestos Awareness This course is geared towards employees that deal with asbestos management in the workplace. The following questions will be addressed: What is asbestos? What are the hazards? What does an asbestos management program look like? What are the roles and responsibilities of management, workers, and JHSC with respect to asbestos?

Compressed Gas and Hot Work Co-requisite: Fire Extinguisher This course is designed for employees who use compressed gases. Participants will learn safe handling of compressed gases and the use of the Region’s Hot Work Permit. Upon completion of a knowledge assessment, each participant will receive a “Recognition of Learning” certificate.

Compressed Gas, Welding and Hot Work Co-requisite: Fire Extinguisher This course is designed for employees who use compressed gases and do welding as part of their job. Participants will learn safe handling of compressed gases, welding tips and techniques and the use of the Region's Hot Work Permit. Upon completion of a knowledge assessment and practical component, each participant will receive a “Recognition of Learning” certificate.

Grounding and Bonding – Handling Flammables This course is for employees who dispense and/or handle flammable and combustible materials.

The objective of this course include: • Describe how solvents, flammable and combustible materials hazards can cause injury and illness • Recognize and assess solvents, flammable and combustible materials hazards • Identify the relevant legislation, standards and guidelines • Describe the control methods • Prepare an action plan Lead Awareness This course is geared towards employees that deal with lead management in the workplace, and will cover the following topics: • What is Lead?

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Spills Response Employees who handle medium to large quantities of chemicals will find the course very useful. Upon completion of this course, participants will be able to access and utilize spill clean-up supplies safely and effectively. Smaller volume spill clean-ups will be the focus. Dyking and containment of medium or larger spills from a defensive stance will also be included. Classroom and practical are part of this training; casual dress is recommended.

Training includes: • Reporting requirements and Ministry of the Environment clean-up standards • Approaching the incident and managing control of the spill • Personal protective equipment • Chemical Information exercises • Equipment selection, care and maintenance • Hazardous materials handling- Storm sewer protection Transportation of Dangerous Goods – Part 1 This is legislated mandatory training required for any person who handles, offers for transport or transports dangerous goods (not to be confused with WHMIS). The training includes responsibilities under the law applicable to the safe handling, storing and transporting the nine classes of dangerous goods. Participants are provided with an overview of the Dangerous Goods Act/Regulations and their application. To obtain a full TDG license, employees must participate in TDG Part II training with their supervisor which includes emergency response, hazard awareness, and reporting requirements for accidental release.

Confined Space This is mandatory training for employees who enter or perform related work in or around confined spaces. The one day is mandatory upon hire and every two years.

The 1/2 day is a mandatory refresher the other years and/or can be used as awareness training.

Confined Space Full Day Topics covered include legislation, hazard recognition, equipment review and rescue requirements.

Confined Space Half Day Refresher Prerequisite: Confined Space Full Day Topics covered include legislation, hazard recognition, equipment review and rescue requirements.

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Electrical Safety Arc Flash Risk Assessment Prerequisite: Electrical Safety Low Voltage This program is mandatory for all employees who work with electricity at greater than 120V. This program will provide electricians and electrical workers with an understanding of the potential of arc flash, when it could occur and the requirement for personal protective equipment.

Electrical Safety Low Voltage This course is a requirement for electricians, electrical workers, and supervisors of these positions. It will provide general information on health and safety regulations, electrical safety theory, energy flow and barriers, induction electricity and the body, step and touch potential, safe limits of approach and low voltage testing equipment.

Electrically Safe Work Conditions – Lockout/Tagout Prerequisite: Electric Safety Low Voltage This course is a requirement for electricians and electrical workers. It will provide information on completing job hazard assessments, identifying various energy sources, lockout/tagout, and working safely with electricity.

Ontario Electrical Code: New and Amended Updates Note: There is a chargeback to departments for this course.

This course is recommended for electricians, electrical workers, construction project managers, and supervisors of these positions. This course will offer an understanding of the new and amended requirements of the Ontario Electrical Code that came into effect May 1, 2012. Topics will include: changes to the Ontario Amendments, changes to conductor ampacities, changes to wiring methods, changes to receptacles, and equipment installation, solar and renewable energy installations and changes to requirements for electrical vehicle charging.

Emergency Response First Aid and CPR courses First Aid and CPR courses are offered to employees who require this training for: • Their job or occupation; those who will be volunteers for the first aid room/station; • Those who operate regional vehicles (buses excluded) and equipment equipped with a first aid kit.

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Emergency First Aid and CPR This is a one day course that covers: • Preparing to respond • Check Call Care – include primary and secondary survey assessment First Aid components include: • Airway emergencies –choking in a conscious and unconscious casualty • Breathing and circulation emergencies – Asthma attacks, • Anaphylactic shock including use of an EpiPen® • Respiratory and cardiac arrest, including AED use • Managing deadly bleeding • First aid for shock • CPR level B (C if required).

Standard First Aid and CPR Standard First Aid and CPR (two days) covers everything learned in Emergency First Aid and CPR with the addition of: • Head, neck and spine injuries • Bone, muscle and joint injuries • Wound care - including burns, frost bite, bruises, cuts, scrapes, impaled objects etc.

• Sudden medical emergencies.

Fire Extinguisher If you perform hot work, there is an expectation that you are able to use a fire extinguisher. Participants must have completed or be registered for Compressed Gas/ Hot Work Permit training. This course will give a basic understanding of fire prevention, and fire extinguisher use via a practical component.

Fire Warden This training is provided as requested, and will cover the basics of the Fire Plan, including roles and responsibilities specific to the Fire Wardens.

Information presented includes: • classifications of fires • fire extinguishment • directions for fire extinguisher use (this is NOT a practical) Training is building specific, so Fire Wardens should attend the session scheduled for their building.

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Equipment Chainsaw Operator This training (two days) is mandatory upon hire for all employees who operate chainsaws as part of their job duties. Chainsaw Operator Refresher is required every three years.

Participants must come prepared with all safety gear: • CSA Approved Safety Boots (white patch) • CSA Approved Safety Glasses • CSA Approved Chainsaw Gloves • CSA Approved Hard Hat • CSA Approved Ear Plugs (reusable with cord suggested) • Chainsaw Chaps (optional).

Day 1 • Introduction to operator safety equipment, safety features of a saw, safe chainsaw handling and maintenance, assessing a work area and the tree.

Day 2 • Organize work groups and assess work area, harvest pattern, removal of hangups and hazards; practice cutting/assessment of skills; clean and maintain equipment.

Chainsaw Operator Refresher Prerequisite: Chainsaw Operator Chainsaw Operator Refresher (one day) is required every three years for all employees who operate chainsaws as part of their job duties.

This training covers: • Legislative and safety equipment updates • Review personal protective equipment and safety features • Review tree and site assessment • Review principles of directional felling • Hands-on component to safely use the chainsaw: starting, holding and cutting techniques.

Landscape Equipment Safety This course is for any employee, including students, who operates landscape equipment such as lawn mowers, weed eaters, lawn tractors, etc. A hands-on component is included as part of this training; participants must come prepared with the appropriate Personal Protective Equipment (PPE). Includes discussion of: • Human factors • Safe use of equipment: mowers, tractors • Hazards associated with tasks • Highway Traffic Act in tasks 33

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Ergonomics Back Care and Lifting Techniques This course is open to all Regional employees.

The purpose of this course is to provide the participants with a base level understanding of ergonomics and ergonomic risk factors. These basic concepts will be focused on the back and will include looking at lifting, carrying, and pushing/pulling work methods. Participants will learn safe material handling methods to use at home and work.

Topics covered include: Ergo Basics: • High level ergonomic principles and risk factors • Musculoskeletal basics • Importance of early intervention and reporting of Musculoskeletal Disorders (MSD’s) Posture: The “Terrible 2’s”: • Neutral Postures – what are they?

• Terrible 2’s – a review of range of motion and “2” zone postures • Refer to the “Take 2” card for easy reference and reminders Material Handling: How much is too much to move/handle?

• Material Handling tips – How to life/carry/push/pull a load safely • Red Flags – What are common problems and how to solve them • Applied case study examples and group discussion Move it: Try out the tips!

• Apply the material handling techniques at various stations set up within the room • Discussion around any concerns or questions participants might have.

Manual Material Handling Note: There is a chargeback to departments for this course.

This practical hands-on workshop will provide the Region of Waterloo personnel with an overview of ergonomics, injury mechanism and injury prevention with direct relevance to manual materials handling. The session will provide the participants with skills and knowledge needed to identify hazards in their work environment that can contribute to Musculoskeletal Disorders. Strategies to reduce these hazards and prevent injuries are discussed, with a focus on proper work methods, optimal use of assistive devices, and the optimal layout and design of the work environment.

Participants will be provided with an opportunity to apply techniques during the hands-on component of the training and address potential areas of concern.

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Office Ergonomics This course looks at Ergonomics within the office atmosphere. It addresses the specific ergonomic concepts that apply to office workers including a review of a self-assessment checklist to teach each employee how to set up their workstation based on recognized ergonomic guidelines. Additionally, it reviews recommendations on the proper workstation organization and equipment requirements.

Highlights: • musculoskeletal basics, injury mechanism and common Repetitive Strain Injuries (RSI’s); • prevention of RSI’s through proper workstation setup; • how to set up an ergonomically correct workstation (chair, monitor, keyboard, desk, work organization); • other prevention strategies (i.e. work pacing, stretching, etc.).

Fall Protection Fall Protection and Ladder Safety This course is mandatory for all employees where the risk of falling is greater than three meters and who are required to wear fall protection equipment as part of their job. Topics covered include inspection of equipment, care of equipment, and wearing of equipment.

General Health and Safety Collision Review Committee This course is designed to help people involved on the Collision Review Committee or Collision Appeals Committee. Participants will determine preventability through practical and interactive learning. Course objectives include defining preventability and defensive driving, learning how to structure a collision review committee and setting standards of driving performance through the use of practical case study applications. A complete set of guidelines for determining preventability is provided to each participant and can be used as a reference.

Construction: Do you manage Construction Projects? Do you understand your liability?

Note: There is a chargeback to departments for this course.

This session, facilitated by an OHS/Labour lawyer, is dedicated to management who manage Construction Projects and wish to have a better understanding of the risks and liability associated with construction. The format will be a one hour general overview of construction, constructor and contracting out including covering the definitions under the OHSA. The remaining time will be for the participants to clarify their risks and liability by asking questions and providing scenarios specific to their workplace practices.

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Contracting: Do you hire Contractors? Do you understand your liability?

Note: There is a chargeback to departments for this course.

This session, facilitated by an OHS/Labour lawyer, is dedicated to management who hire Contractors and wish to have a better understanding of the risks and liability associated with contracting out work. The format will be a one hour general overview of contracting out, construction and constructor including covering the definitions under the OHSA. The remaining time will be for the participants to clarify their risks and liability by asking questions and providing scenarios specific to their workplace practices.

Pre-Start Health & Safety Review (PSHSR) Awareness Note: There is a chargeback to departments for this course.

The Occupational Health and Safety Act and Ontario Regulation 851 for Industrial Establishments requires that owners, lessees, or employers of industrial establishments perform pre start health and safety reviews (PSHSR’s) for certain new or modified equipment, structures, or protective elements. This provides evidence that these devices have been designed, constructed and installed in accordance with the applicable codes and standards. Questions on PSHSR’s have increased in our workplace over the past few years. These sessions are designed to answer these questions and outline when a PSHSR is required and what this process entails.

Risk Management This course is for Risk Management Team Members only. During the session, you will: • Understand your role in the Safety Management System (SMS) • Identify key activities in your work area which relate to a hazard category • Review current safety controls and assess risks • Learn how to complete a Hazard Management Plan SMS Implementation Team For Implementation team members only.

As a participant during this session, you will: • Understand what is a Safety Management System (SMS) • Understand your role in the SMS • Understand how the SMS will help you manage safety in a more pro-active manner • Review legislated requirements • Review the risk assessment process.

This training is mandatory for those who have been selected by management to attend.

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Violence Risk Assessment Training Session is intended for management staff. Management staff should attend the training session so they can work as a team to evaluate the risk of workplace violence in their respective workplaces.

In the training session you will: 1.Review the Region’s Workplace Violence Prevention Program 2.Work in small groups to practice completing a risk assessment for your work area 3.Learn what steps to take after the training to assess workplace violence.

JHSC Certification Basic Certification (Basic Cert) Part One: Basic Certification This three-day course provides individuals with the skills they require to identify, assess and control hazards in the workplace and to fulfill the legislated duties and requirements as per the WSIB standards.

Each day covers specific modules, as follows: Day 1: Health and Safety Law, Joint Health and Safety Committees/Certified Representatives Day 2: Hazard Identification, Assessment and Control Day 3: Accident Investigations, Prevention Resources, Final Exam Method of Instruction: Interactive presentation, brief lecture, group discussion, individual and group exercises and videos. Includes all materials, certificate and a copy of the Occupational Health and Safety Act.

Lifting and Hoisting Devices Elevated Work Platform Participants will learn the safe operation of aerial work platforms including booms and scissor lifts. A written test is given and certificate issued for passing grade.

Forklift Theory – Part 1 The course offers an introduction (refresher for experienced operators) to the theory and principles of safe lift truck operation and hazard recognition. The session includes the legal aspects (OHSA) of lift truck operation; principles of a counterbalanced Lift Truck; vehicle inspection; injury causes/hazards; safe operating techniques; propane cylinder changing procedures; and information on battery powered lift trucks. To get a forklift licence you must take the Theory, attend a CSA prescribed Forklift Fitness component and successfully complete a practical evaluation. A practical re-evaluation is required eighteen months after becoming fully licensed.

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Overhead Crane Operator This course covers all aspects of operating procedures for bridge, jib or gantry cranes including all applicable legislative requirements. The following topics will be covered: • Operation of different controls • Crane components • Pertinent hand signals • Safe hoisting procedures • Rigging and slinging techniques • Load limits • Pre-shift inspections • Testing limit switches • Safe lifting procedures • Cab operations controls

Physical Hazards Noise Awareness and Hearing Protection This mandatory course is designed for supervisors and lead hands required to wear hearing protection and/or who direct work to workers required to wear hearing protection and for employees that are required to wear hearing protection. Topics covered include: the characteristics of noise, Ontario’s noise exposure limit, Ontario’s noise exposure guideline, selection/care/use of hearing protectors and a review of the Region’s Hearing Conservation Program.

Respiratory Protection Respirator Fit Testing Co-requisite: Respirator Selection, Care and Use Fit testing and respirator selection, care and use are mandatory sessions for all employees who are required to wear respirators. The participant dons their respirator, and is connected to a system called “Portacount.” The system measures the fit of the respirator providing a pass or fail result.

Respirator Selection, Care and Use Co-requisite: Respirator Selection, Care and Use Fit testing and respirator selection, care and use are mandatory sessions for all employees who are required to wear respirators. This course is designed for employees that wear respirators in the workplace. Participants will be trained on the selection, care and use of a respirator.

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Safe Driving 2007 Hours of Service Regulations Any person who operates a Commercial Motor Vehicle is encouraged to attend this course. This course is a co-requisite of Snow Fighter training. A review of the Hours of Work Legislation and Regulations for the Operators of Commercial Motor Vehicles.

Components include: legislation, practical work examples, fatigue and fatigue management.

Collision Investigation for Supervisors This course is for supervisors of employees who operate Regional vehicles. This program provides participants with techniques that will assist them when gathering information at a collision site. Participants will also be given tools to enable them to report collision details in a clear, concise picture, from a preventability perspective.

Additionally, there will be an introduction to the collision database.

Commercial Motor Vehicle Inspection This is a mandatory course for all employees who drive (even on occasion) a Regional commercial motor vehicle. This course covers the regulatory requirements of completing both pre-trip and ongoing inspections on an employee’s vehicle.

Corporate Defensive Driving This is a MANDATORY training session for Regional employees who operate Regional vehicles and/or equipment.

This is also an OPTIONAL training session for employees who operate a personal vehicle on Regional business.

Corporate Defensive Driving is an introduction to defensive driving principles and skills essential to collision prevention. The basic criteria to determine if a collision is preventable will be covered in this course. Various scenarios will be presented and discussed.

Driver’s Handbook This course is a requirement for any employee who drives a Regional vehicle as part of their job. This session provides an understanding of what the expectations are for the operation of Regional vehicles, and it introduces personal as well as Regional responsibilities under due diligence.

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Traffic Protection Work Area Protection/Book 7: Awareness This training is targeted to employees who may need to set up a work area on/at the side of a roadway. The following topics will be covered: • Why work area protection is needed; • How to identify relevant legislation and its requirements; • Traffic protection plans and Book 7.

Work Area Protection/Book 7: Practical (TPP) This combined training and practical workshop is designed to build on the material covered in the Work Area Protection/Book 7: Awareness training. Topics will include a refresher of legislative requirements and Book 7, using a risk assessment tool as part of your plan, factoring in the conditions that affect drivers, work zone safety practices, and practical set ups using your work vehicles around the track at the facility. Participants work as a group assessing example work zones, assessing the hazards, creating a traffic protection plan, planning your work zone and setting up the Traffic Control Devices. This course runs rain or shine and participants are expected to come prepared to be outside for two hours.

WSIB Parklane Info Express This is a hands-on management-only training session. The participant will learn to enter the HR18 Workplace Incident Report information online (instead of completing the HR18 manually) and to electronically submit this information (instead of paper copy, faxes and phone calls) to HR for claims management and, if needed, Form 7 generation. The user will learn how to generate applicable forms (e.g. Functional Abilities Form or Treatment Memorandum for the employee seeking medical treatment) and produce a print out of the incident report for circulation. In addition, the user will learn to provide ongoing claim information in the form of Comments, and access the Claim Status when required.

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DOCUMENT MANAGEMENT (DOCS) (All Document Management courses are listed. Please access Learning at Work on the Portal, Course Owner, Corporate Resourses for dates and times.)

DOCS - Corporate - Part 1 This introductory session will provide participants who use the Region’s electronic document management system (DOCS) training on key tasks for launching and using DOCS. They will also be given a DOCS user ID and access to the DOCS system. This session is offered every Tuesday (except on weeks where Monday is a holiday, in which case the session is scheduled on the Wednesday of that week).

DOCS Corporate - Part 2 Prerequisite: DOCS Corporate Part 1 Following your mandatory DOCS Corporate training, you may want to learn more about the advanced features of DOCS. Topics for this course include: advanced version options, working with footers, graphics and hyperlinks, customizing the desktop, menu options such as check out/check in, export, copy, mass updating profiles, and, advanced email management, such as how to save an email attachment as versions. There will also be time for personal ‘how to’ questions.

Back to Basics This workshop is designed as a “refresher” for those DOCS users that want to review the fundamentals of using the DOCS Corporate system. Participants will log in using their own user ID and password in order to access their DOCS documents for hands-on practice.

• Profile Defaults • Creating a document/profile form • Creating a version and version options • Performing a search using the Profile Search form (searching techniques included) • Saved Quick Searches • Review of the Document menu options • Email Integration

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Organizing Your Documents This workshop will review the features in DOCS that will help DOCS users organize and group existing DOCS documents for faster and easier access. Participants will log in using their own user ID and password to access their DOCS documents for hands-on practice.

The following topics will be covered: • Searching techniques using the Profile Search form • Saved Quick Searches.

• Creating Folders/Sub-Folders for a Windows directory-type look to DOCS desktop.

• Creating Workspaces (contains Folders, Saved Searches, documents, and web address links).

• Using the Navigation pane on the Profile form • Using the Related feature.

Organizing Your Email This course will cover how to organize your email in Outlook and how to save and organize your email in DOCS. Topics include: using colours, categories, and folders in Outlook. Methods of saving email, such as drag and drop, into DOCS and organizing them using quick searches, workspaces, folders, and the related feature.

Webtop This workshop will demonstrate how to access and create DOCS Corporate documents via the Internet while at home or a remote location. Participants will log in using their own ID and password to access your DOCS documents for hands-on practice. Please note: This is a one-to-one workshop and is arranged by appointment only. Participants should contact Anita Wang via email (awang@regionofwaterloo.ca) or phone (519-575-4404 x3743), to arrange a time.

The following topics will be covered: • Logging ON • Navigating the web pages • Retrieving documents; downloading and uploading documents using the Checkout and Check-in feature.

• Creating a new document and uploading it to the DOCS server.

• Document menu options • Searching documents • Accessing Folders and Sub-Folders.

• Logging OFF

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FINANCE 101 (Please access Learning at Work on the Portal, Course Owner, Finance for course dates and times.)

This session is for participants who would like to learn more about Finance processes. This session provides a broad information base for participants so they have a greater awareness and understanding of: • Procurement and Supply Services • Accounts Payable • Employee Expenses • Payroll • Accounts Receivable • General Ledger • Performance Measurement • Crystal Reports • Budget Participants will be provided with a high level presentation on these topics.

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CUSTOMIZED ORGANIZATIONAL DEVELOPMENT TRAINING Customized training, leadership development, and team development training is available. Contact your Organizational Development Consultant for a needs analysis and to discuss opportunities.

Here are some examples: • Building High Performance Teams • Change Management • Coaching • Creating Your Team Vision • Enhancing Communication • Enhancing Team and Interpersonal Effectiveness • Great Teams Building Trust • Leadership Development • Team Myers Briggs • De-escalation Training

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LEARNING AT WORK LOCATIONS AHQ (Administrative Headquarters) . . .150 Frederick Street, Kitchener N2G 4J3 PHSS (Public Health & Social Services) .99 Regina Street North, Waterloo N2J 4G6 OPS Centre (Operations Centre) . . . .100 Maple Grove Road, Cambridge N3H 4R6 Sunnyside Home . . . . . . . . . . . . .247 Franklin Street North, Kitchener N2A 1Y5 WRESTRC (Waterloo Region Emergency Safety Training Centre) . . . . . . . . . . . .

. . .1001 Erb Street/Erb’s Road, R.R. #3 Waterloo N2J 3Z4

150 MAIN . . . . . . . . . . . . . . . . . .150 Main Street, Cambridge N1R 8H6 EMS (Emergency Medical Services) . . .120 Maple Grove Road, Cambridge N3H 4R6 50 QUEEN . . . . . . . . . . . . . . . . . .50 Queen Street North, Kitchener N2H 6P4 . . . . . . . . . . . . . . . . . . . . . . . . . .(Computer training room, 7th floor) Waterloo Region Museum (Doon) . .10 Huron Road, Kitchener N2P 2R7 GRT (Grand River Transit) . . . . . . . . . .250 Strasburg Road, Kitchener N2E 3M6

Training room and location will be confirmed at time of registration.

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LEARNING AT WORK CONTACTS EMPLOYEE AND ORGANIZATIONAL EFFECTIVENESS Peggy Mellor

Michelle Aitcheson

Director, Employee and Organizational Effectiveness

Administrative Assistant/Training Registration System (TRS) Administrator, Employee and Organizational Effectiveness

pmellor@regionofwaterloo.ca 519-575-4701 Organizational Development Bev Aikenhead Manager, Organizational Development

baikenhead@regionofwaterloo.ca 519-575-4437 Giselle Currie Organizational Development Consultant

maitcheson@regionofwaterloo.ca 519-575-4700 Human Resources Associates Sheila McIntosh Supervisor, Recruitment and Selection

smcintosh@regionofwaterloo.ca 519-575-4839 Doreen Gaiser Grand River Transit

gcurrie@regionofwaterloo.ca 519-575-4497

dgaiser@regionofwaterloo.ca 519-575-4714 or 519-585-7597 x7266

Kylie Clarke

Dana Vautour

Organizational Development Consultant

Transportation and Environmental Services

kclarke@regionofwaterloo.ca 519-585-7597 x7339

dvautour@regionofwaterloo.ca 519-575-4422

Rebecca Knapp

Kimberly Culkin

(on leave until August 2013)

Organizational Development Consultant

Social Services

rknapp@regionofwaterloo.ca 519-575-4559

kculkin@regionofwaterloo.ca 519-575-883-2266

Melanie Garbarz

Sue Palmer

Organizational Development Consultant

mgarbarz@regionofwaterloo.ca 519-575-4559 Vickie Quigg Organizational Development Consultant/Training Contact

vquigg@regionofwaterloo.ca 519-575-4716 Danielle Seiler Organizational Development Consultant dseiler@regionofwaterloo.ca

Corporate Resources, Planning Housing Community Services, Finance

spalmer@regionofwaterloo.ca 519-575-4757 x3582 Leah Drew Sunnyside Home

ldrew@regionofwaterloo.ca 519-893-8494 x6313 Lynn Caswell Recruiter (Public Health)

519-575-4757 x3354

lcaswell@regionofwaterloo.ca 519-883-2265

Kim McDonald

Rita Hammer

Administrative Assistant, Organizational Effectiveness

kmcdonald@regionofwaterloo.ca 519-575-4049 x4049

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Recruitment and Selection Assistant

rhammer@regionofwaterloo.ca 519-575-4757 x 3644 46

CORPORATE HEALTH AND SAFETY Cindy Blair

Bruce Boshart

Manager, Corporate Health and Safety

Fleet Safety Advisor – GRT

cblair@regionofwaterloo.ca 519-575-4707 Andrew Scheifele

bboshart@regionofwaterloo.ca 519-585-7597 x7239

Senior Health and Safety Advisor

Health and Safety Advisor – SMS

ascheifele@regionofwaterloo.ca 519-575-4573 Bruce Cushing

carsenault@regionofwaterloo.ca 519-575-4477

Senior Fleet Safety Advisor

WSIB Claims Management Assistant

Chris Arsenault

Nancy Grummett

bcushing@regionofwaterloo.ca 519-575-4757 x3865 Diane Schofield

ngrummett@regionofwaterloo.ca 519-575-4066

Health and Safety Advisor

Coordinator, WSIB Claims Management

dschofield@regionofwaterloo.ca 519-575-4025 Ian Danes Health and Safety Advisor – GRT

idanes@regionofwaterloo.ca 519-585-7597 x7344

Judy Duench

jduench@regionofwaterloo.ca 519-575-4522 Yvonne Wilson Administrative Assistant/Training Registration System (TRS) Administrator, Corporate Health and Safety

ywilson@regionofwaterloo.ca 519-575-4757 x3045

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DOCUMENT MANAGEMENT, WELCOME CORPORATE RESOURCES Anita Wang Technician, Information Management and Archives

awang@regionofwaterloo.ca 519-575-4404 x3743

FINANCE 101, FINANCE Sherry Woods Coordinator, Finance Administration

swoods@regionofwaterloo.ca 519-575-4702

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NOTES

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Printed on Rolland Enviro100 Print, which contains 100% post-consumer fibre.

100%

Visit the Human Resources portal to register.