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AUGUST 2015 www.ffb-online.co.uk @ffbmagRMC

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EXPANDING HORIZONS Meet the new generation of apprentices RETAIL MATTERS Plans to boost Sheffield city centre trading

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First For Business

CONTENTS

AUGUST 2015

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CONTENTS AUGUST 2015

AGENDA 6 The Cutlers’ Company has a long tradition of training the next generation and their latest initiative is no different

EXPANDING HORIZONS 11 Apprenticeships can offer a fast-track to a better career for young people and can also help businesses tailor-make a more skilled workforce. Julie Farmer speaks to employers and apprentices to find out why apprenticeships are proving such a popular option

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DREAM TEAM 22 Getting to grips with appraisals? The Dream Team look at positive ways to discuss staff development

RETAIL MATTERS 23

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The Source Skills Academy brings news of upcoming changes to the retail sector and exciting plans to boost trading in Sheffield’s city centre

MOTORING 49 Some old favourites get a new lease of life while Alfa Romeo unveil their latest superstar

FRONT COVER: Apprentice Elliott Stork at Chesterfield Special Cylinders. Picture courtesy of Mark Rodgers

23 Editor Chris Wilson chris.wilson@regionalmagazine.co.uk Chief Feature Writer Julie Farmer

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Chief Sub Editor Richard Abbey Sub Editor Richard Smith Operations Director Jillion Wood Publishing Manager Mandy Ogle mandy.ogle@regionalmagazine.co.uk Studio Manager Chris Brierley Design Dan Wray, Steve Levers New Media Manager Terri Moore Regional Magazine Company 6 Broadfield Court Broadfield Business Park Sheffield, S8 OXF Tel: 0114 250 6300 Email: ffb@regionalmagazine.co.uk Web: www.ffb-online.co.uk

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NEW DISCOVERY SPORT GREAT ON ALL SURFACES INCLUDING PAPER

Meet the New Discovery Sport, the newest member of the Discovery family. With its flexible seating and class-leading versatility, plus all the capability you’d expect from a Land Rover, this compact SUV will always get your team wherever they’re going. Even in rain, hail or snow. Featuring a powerful 2.2L SD4 turbodiesel engine, the New Discovery Sport delivers combined economy up to 46.3mpg with CO2 emissions from 162g/km. Then later in 2015, a highly efficient two wheel drive eD4 turbodiesel engine will join the range, with CO2 emissions from just 119g/km^. And as with every Land Rover, safety is paramount. First-in-class pedestrian airbags and autonomous emergency braking come as standard. Along with happy, reassured employees. New Discovery Sport from £30,395, one of the most adaptable company cars on the road. And off it. Call Guy Salmon Sheffield on 0114 276 5655 today to find out more.

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0114 276 5655 www.guysalmon.sheffield.landrover.co.uk Official Fuel Consumption Figures for the New Discovery Sport range in mpg (l/100km): Urban 38.2 (7.4) – 40.4 (7.0), Extra Urban 49.6 (5.7) – 50.4 (5.6), Combined 44.8 (6.3) – 46.3 (6.1). CO2 emissions 166 – 162 g/km. The figures provided are as a result of official manufacturer’s tests in accordance with EU legislation. A vehicle’s actual fuel consumption may differ from that achieved in such tests and these figures are for comparative purposes only. ^Subject to homologation. Details correct at time of going to press. E&OE.

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First For Business

PREVIEW

AUGUST 2015

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PREVIEW he skills shortage is an issue that seems to raise its head around this time every year as a new batch of school leavers prepares to make its way in the world. The big question is: have they been properly trained to thrive in the modern workplace?

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No doubt the debate will continue for years to come, but behind the scenes Sheffield City Region has been addressing the issue on a practical level and coming up with some real success stories. Three years ago the Cutlers’ Company, together with Sheffield City Council, launched the Made in Sheffield Skills and Ambassadors Programme, otherwise known as the Cutlers’ Curriculum. It is a subject particularly close to the heart of Doug Liversidge, Chairman of the Cutlers’ Education Committee. Back in the 17th century the Cutlers’ Company encouraged its Freemen to teach their apprentices to read and write; now the state is responsible foe the basic education of young people, he sees this as an opportunity to bridge the gap between school and the skills businesses need. The aim of the project from the outset was to bring business and education together, preparing teenagers for the

world of work and giving them the skills they need to succeed while also giving businesses the home-grown talent necessary for growth. This month in First For Business we take a close look behind the scenes at the Cutler’s Curriculum, meeting some of the young people who responded to the opportunities available and are now thriving in the world of work, or are looking to continue their studies with Alevels and university in their sights. Apprenticeships can offer a fast-track to a better career for young people and can also help businesses tailor-make a more skilled workforce. In our Expanding Horizons supplement we speak to employers and apprentices to find out why apprentices are proving such a popular option. Recruitment is not the only major problem facing employers today – making sure they get the best out of existing staff is also a vital problem. Many firms these days have annual work appraisals, giving employees the chance for a one-to-one with the management. It should be an opportunity to iron out problems, improve employeemanagement relations and clarify precisely what is expected in the workplace.

CHRIS WILSON, EDITOR However, it is fair to say that some people dread or even resent these yearly meetings. If not handled correctly they can cause friction and de-motivate the workforce. So, what is the right way to approach appraisals? The experts on our Dream Team have been giving it some serious thought. On to lighter matters and the world of motoring. Is the time approaching to change your car? Some old favourites are getting a new lease of life, as is revealed in our round-up of the latest new models appearing in a showroom near you this month. Along with Retail Matters – our in-depth look at the retail sector in Sheffield City Region courtesy of The Source Skills Academy – that is just a taste of what is in this edition of First For Business. Let us know what you think by tweeting us @ffbmagRMC.

@ Facebook: Regional Magazine Company Twitter: @FFBmagRMC LinkedIn: First For Business magazine Email: ffb@regionalmagazine.co.uk

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AUGUST 2015

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This year, for the first time, sectors selected their top students for a special gold award. The winners were: NHS – Kashif Mahmood, Madeleine Swannack, Sasha Clapham; Computer Science – Amy Jo Laycock, Rachel Brunt, Rob Furniss; Retail – Abbey Metcalfe, Hailah Dhalai, Sheridan Oates; Engineering – Riley Steer, Elliott Stork, Mbachi Kambele – pictured with the Master Cutler, David Grey [picture courtesy of Chris Seaman Photography Sheffield]

SKILLS MADE IN SHEFFIELD THE CUTLERS’ COMPANY HAS A LONG TRADITION OF TRAINING THE NEXT GENERATION AND THEIR LATEST INITIATIVE IS NO DIFFERENT. CARMEL STEWART LOOKS AT THE IMPACT MADE BY THE CUTLERS’ CURRICULUM. hile business leaders and politicians across the country have been debating skills shortages, the Sheffield City Region has been tackling the problem with great success.

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Three years ago, the Cutlers’ Company, together with Sheffield City Council, launched the Made in Sheffield Skills and Ambassadors Programme, otherwise known as the Cutlers’ Curriculum. This is a significant education project which sees business and education working together in an unprecedented way. Its aim was to reconnect education

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establishments and businesses by preparing teenagers for the world of work, providing them with the skills they need and giving businesses the homegrown talent necessary for growth. Doug Liversidge, as Chairman of the Cutlers’ Education Committee, is at the vanguard of the project. “The Cutlers’ Company has a long history of encouraging its Freemen to teach their apprentices to read and write,” he said. “That was back in the 17th century. Today the state ensures young people have these basic skills but their education does not extend to the skills businesses

need. It is that gap the Cutlers’ Company Curriculum is addressing with great success.” The Cutlers’ Curriculum works through the co-operation of schools, local authorities, training providers and manufacturing companies with all participants gaining an understanding of the necessary skills – above and beyond their academic qualifications. They are mentored by Freemen of the Company and successful completion of the programme earns every student a Passport to Employment and a guaranteed job interview.

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AGENDA

Students are chosen for the scheme after an intensive selection process. At that point they become Ambassadors and begin a programme based on the Skills Framework. This is demand led, having been devised by employers to fulfil their needs – it includes problem solving, critical thinking, team work and communication skills. The difference between Made in Sheffield and other schemes is that engagement is by sector rather than by individual businesses. This allows a broader approach and means that a smaller business can get involved at a level which suits its capacity. Initially the programme ran with four schools and 48 students who gained experience and real life work skills in the manufacturing industry. Three years on, more than 600 students from 13 different schools are being mentored in the structured two-year work programme in 11 different sectors and many more are using the Skills Framework. In welcoming the students, teachers, parents and guests – some 460 in all – at the most recent passport ceremony, the

Master Cutler, David Grey, explained how being part of the Made in Sheffield programme would enhance the Ambassadors’ job prospects. “Qualifications are really important,” he said.

supporting a group of Ambassadors through the programme.

“They initially get you through the door but, after that, employers need evidence of competence, adaptability, flexibility, the willingness to take responsibility, communication, critical thinking, determination, creativity, team work and problem solving – all things which you have experienced over the past two years and which will stand you in good stead for your future employment.

This year, for the first time, 15 gold passports were awarded to those who had stood out as outstanding, making most progress or showing the greatest innovation.

“You will see your strengths and your weaknesses in your passports. Work on these. Push yourselves. We live in a very competitive world so make sure that you have the right skills and attitude to stand out from the crowd.” Employers willingly give their time to mentor these young Ambassadors, opening the doors of their workplaces and actively encouraging the students to take part in every aspect of their businesses. Some have taken on the additional role of Business Champion

The Passports to Employment which the Ambassadors earn are signed by an employer, the head teacher and the Master Cutler.

At the end of the presentations, two Ambassadors, Abbey Metcalfe and Mbachi Kambele, gave brief and clear talks on their experience emphasising that the scheme had, amongst other things, allowed them to significantly improve their confidence. If evidence were needed that this programme is working it was manifest in those two short speeches. The audience was impressed and one employer caught the mood when he was heard to say on departing: “I’d give them a job tomorrow”. The scheme is currently run for years 9 and 10 with passports being presented in year 11 but there is pressure to expand it in both directions.

INSPIRING YOUNG PEOPLE Get up to Speed with engineering and manufacturing – aka GUTS – was held at Magna earlier this year. John Barber of work-wise, which runs the Made in Sheffield programme for the Cutlers’ Company, said: “Get up to Speed is a big event we have staged for the past five years to enthuse and inspire young people to take up engineering as a career. This year we filled Magna with lots of shiny engineering attractions – an aeroplane, racing cars and the new eco-friendly hybrid BMW i8 supercar, which belongs to the Master Cutler. “More than 2,000 schoolchildren came to see what was on offer. The Cutlers’ Ambassadors helped us design the event and acted as hosts on the day – they wore bright orange t-shirts and gave visitors an insight into the displays. They were excellent.”

BRADFIELD AMBASSADORS – WINNERS Marie Cooper, finance director at the President Engineering Group, Cutlers’ Champion and business representative working with Bradfield school, saw her Year 9 Ambassadors (13/14 year-olds) win the work-wise innovation award – the competition sees companies linked with schools, presenting them with a business challenge or opportunity, which they work on together, presenting their finished work to a panel of judges from the business community. “Being involved in this programme has been very rewarding. We wanted to give Bradfield students an insight into what manufacturing and engineering is all about. There is a perception that it is greasy, dirty and grimy but that is not necessarily the case. We put a programme together that introduces them to all the different aspects of engineering. “We all try to open their eyes to what is available. The programme is making a huge difference to them. They develop a real understanding of business and they begin to get an idea of the career path they would like to take. I would like to open the programme up so that all students can take part.” >>>

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First For Business

AGENDA

AUGUST 2015

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CASE STUDIES Elliott Stork, of Yewlands Academy, has finished the Ambassador programme and is now, at the age of 16, an apprentice engineer with Chesterfield Special Cylinders. He was made Gold Ambassador as the most improved student on the programme.

supportive. I was really badly behaved but they still wanted me to stay on the programme and do well. “I hope now they can see that I was worth it.”

Riley Steer

“I went to an accountancy firm for my first work experience but I did that on my own and decided it wasn’t for me. I then did two weeks at AMRC training centre with work-wise and that went really well. I enjoyed the environment and all the aspects of it. We learnt about team work and the principles of engineering as well as communication, co-operation and other key skills. We also did some practical stuff too and learnt how to use tools. I was really surprised at how much I enjoyed the hands-on engineering. I had never considered it as an option before. “After our presentation at the Cutlers’ Hall when I was named a Gold Ambassador, I emailed the Master Cutler and asked him if he would send my CV round to all those involved with the Cutlers’ Company. Within a week I was asked to go to an interview by Chesterfield Special Cylinders and they offered me a job, there and then. “I think I won the Gold award because when I first joined the scheme I wasn’t the best behaved student. I lacked concentration and I didn’t like working in a team but they helped me through that and showed they believed in me. I was very surprised that they were so

Elliott Stork

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Riley Steer of Stocksbridge High School went to PEGL for his work experience.

Riley, 16, an engineering Ambassador, said: “I had no idea what I wanted to do so when I went to PEGL I spent some time in all the different departments. I spent quite a lot of time on the production side, learning about all the equipment. I also spent a day seeing how they tested cryogenic liquids. I really liked that but it was a bit loud. Although I enjoyed learning about the different aspects of the business, I really liked finance the best. “I am now hoping to study geology, maths, physics and chemistry at A Level and then go on to university. Being an Ambassador really helped with my confidence and my communication skills. I am also more willing to study subjects I find difficult. I am now much more determined to do well. I am not sure yet what sort of career I would like but this experience has widened my horizons. I now realise I have a number of options.” Claire Jackson, Assistant Head at Stocksbridge HighSchool, said: “We have been involved in this programme for four years, engaging about 12 students a year in the engineering sector. They get a great depth of opportunity, working in teams and as individuals. It has helped to strengthen their understanding of what’s available to them and improved their employability skills. But the key area of benefit is confidence which extends to their school work.” Mbachi Kambele of Firth Park Academy did her work experience with the manufacturing company Chimo Holdings. She was mentored by Chris Hudson, a long-standing Freeman of the Cutlers’ Company, chair of governors at Park Academy and trustee of work-

wise. He said: “I think this is an excellent programme which has the advantage of being employer led but because the youngsters are 14-16 years old there are a lot of health and safety issues and there are a number of things we just can’t allow them to do. Whilst ensuring that they remain in a safe environment, I would like to see a relaxation in some of the restrictions. “I would also like to see a broader spectrum of youngsters on the scheme. In particular we need young people who may have an aptitude for engineering, who can then be nurtured and encouraged by us. “Everyone leaves us with an understanding of how business works and the opportunities that are available to them. Mbachi was a star pupil. She is an academic high-flyer who was able to take away an understanding of manufacturing which will stand her in good stead for her future career”. Mbachi was a pupil at Firth Park Academy where principal Dean Jones is a great advocate of the scheme. “All our students have benefited from the scheme. Mbachi Kambele Academically their improvements have been quantifiable. For example, 100 per cent of last year’s cohort of NHS Ambassadors achieved three levels of progress [added value] in their English as compared to 70 per cent by those who did not participate” he said. “We currently have 14 students in the NHS and 14 in the engineering sector. We are also the school which is pioneering the Cultural Ambassadors programme which incorporates theatre, arts, sports and community. “We select our students through an interview process and adopt a policy of positive discrimination towards disadvantaged students who have the most to gain. Around 65 per cent of Firth Park students would be classed as disadvantaged but we try to nurture the aspirations of all those who put themselves forward for the programme.”

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Expanding Horizons APPRENTICESHIPS • TRAINING • RECRUITMENT • EDUCATION

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The workforce of the future Apprenticeships can offer a fast-track to a better career for young people and can also help businesses tailor-make a more skilled workforce. Julie Farmer speaks to employers and apprentices to find out why apprenticeships are proving such a popular option. Apprenticeships can be a great way for young people to kick off their career and gain a head start in the field in which they want to work. At the same time, apprenticeships deliver real benefits to businesses too. They are a tried and tested way of recruiting new staff or retraining existing staff, with the added advantage that learning

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can often be done in the workplace. At a time when skills shortages are significantly hampering the economy, apprenticeships offer business owners the opportunity to address a lack of skills in their business, attract people with fresh new ideas and train people to specific job roles, making them suit the exact needs of their company.

Added to this is the fact that up to 100 per cent funding can be available to businesses to support their apprenticeship programmes. A large number of companies across the Sheffield City Region are already reaping the benefits of apprenticeships and helping to ensure the workforce of the future has the skills our economy needs.

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Grow your business by recruiting apprentices More small and medium-sized businesses are being encouraged to discover the benefits and steps involved in taking on an apprentice. It could be a sure-fire way to develop your business. arnsley businesses are being offered free support to grow their own talent through a scheme that makes it easier to recruit apprentices. First for Apprenticeships Barnsley, on Regent Street, Barnsley, South Yorkshire, provides free and impartial advice for small to mediumsized businesses (SMEs) that want to find out about the benefits and practical steps involved in recruiting an apprentice. Advice on financial support is also available. Heather Lord, manager, First for Apprenticeships Barnsley, said: “Apprenticeships are a great way of growing your business, developing new talent and tackling skills shortages. We want to encourage more small to medium-sized businesses to benefit from our support, and improve employment prospects for young people in Barnsley.” She explained: “Apprenticeships provide a cost effective route when planning for the future success of your business. Apprentices are highly motivated people who are keen to learn, progress and get the most from their job or career.” Employers are supported by First for Apprenticeships Barnsley on finding and recruiting suitable apprentices. The organisation has a strong track record of

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success. To date, it has helped more than 206 SMEs and supported more than 90 young people into an apprenticeship. Apprentices spend most of their week in the workplace, whilst studying for a qualification with a training provider. For more information go to http://apprenticeshiphubs.co.uk/employers/ Apprenticeships offer young people aged 16 to 24 a chance to earn as they learn and are opening up in the professions, such as accountancy, business administration, digital media, marketing and information technology, as well as being available in traditional trades. Information on the latest vacancies in Barnsley is available here: http://apprenticeshiphubs.co.uk/barnsley/vacancies/ First for Apprenticeships Barnsley is part of the Leeds City Region Enterprise Partnership (LEP) Apprenticeship Programme, which runs across Barnsley, Bradford, Calderdale, Kirklees, Leeds, North Yorkshire, Wakefield and York. For more information, email info@firstforapprenticeshipsbarnsley.co.uk or call 01226 216839. You can also follow First for Apprenticeships on Facebook and Twitter.

What the apprentices say: “I like the fact that I am gaining vital experience whilst I’m earning a wage.” Dale Parrish, 19, Bob’s Business

“An apprenticeship is a good starting point for a career. You have to learn the basics first in order to progress.” Curtis Naylor, 21, Bob’s Business

“I’d advise anyone who’s interested to try an apprenticeship because you gain a qualification, work experience and a reference.” Amy Pitcher, 18, First For Apprenticeships

“My advice to others considering an apprenticeship is to think of the future. You’re gaining experience and the money will improve as you progress your career. It’s good to be part of a team, always learning new stuff. More people should do it.” Kira Rosser, 19, The Kakoty Practice

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EMPLOYER: MELANIE OLDHAM, MANAGING DIRECTOR OF BOB’S BUSINESS IN BARNSLEY “Young people have a fantastic grasp of IT and lots of innovative ideas,” says Managing Director, Melanie Oldham. As the founder of an online learning business, Melanie knows what she’s talking about. Bob’s Business helps organisations to guard against online security threats by training staff in how to keep safe online. The subject is serious but the online training courses that Bob’s Business produce are light-hearted and humorous so that staff enjoy them and remember their learning. In fact the business is named after the main animated character, Bob, who features in all the courses. Set up ten years ago, the company now has clients all over the UK and even as far afield as New Zealand, including local authorities, small businesses, and charitable organisations. In 2011, Bob’s Business moved into Barnsley’s flagship Digital Media Centre and since then has doubled in size.

Affording and finding talented staff to join the business is now a major issue to support expansion. Melanie turned to First for Apprenticeships Barnsley, which helps small and mediumsized businesses to take on apprentices. As a result, the company has taken on two apprentices and a third is in the pipeline. Melanie comments: “We are still relatively young as a business and affording new staff can be problematic when you’re trying to grow. Going down the apprenticeship route has given us talented young staff with potential at an affordable rate. The First for Apprenticeships Barnsley team made it

EMPLOYER: MICHELLE BAILEY, MANAGING DIRECTOR AT ACTIVE RESPONSE A former apprentice herself, managing director Michelle Bailey knows what she’s talking about when she says: “I cannot recommend the apprenticeship scheme highly enough.” Michelle can remember when she first started her training: “I was frightened to pick up the phone, but I quickly learnt and I loved it. It allowed me to be in the environment of grown-ups and developed me as a person. Now I’m running my own business. “For me it’s a long-term investment. I wouldn’t take on an apprentice if there was not a long term career opportunity at the end of it.” Not long after setting up Active Response Security, Michelle took on an apprentice to work in business administration. Hannah Taylor went on to

become a full-time employee and winning ITS Young Apprentice of the Year. Now Hannah is the full-time Operations Support Administrator for Active Response – a role that Michelle describes as “the engine of the business”, and the company has turned to the Apprenticeship scheme to develop further areas of the business to support the next phase of growth. Rachael Hanley joined the company in March 2014 and has already made an impression. “If you recruit the right young person, you can nurture them into your way of doing things,” said Michelle. “An apprentice learns about how your business works in particular. That’s the difference between an apprentice and someone who comes off a college or university course.”

easy by sourcing and filtering all the candidates.” Apprentices 21-year-old Curtis Naylor and 19-year-old Dale Parrish are both contributing to developing new online training courses and also dealing with customers. “I’ve been impressed with how quickly the apprentices have picked everything up and adapted to our business,” said Melanie. “We already have a third apprentice coming on and it’s a model we will look to for future growth.”

Michelle Bailey

CONTACT: First For Apprenticeships Queens Court, Regent Street, Barnsley, S70 2EG Tel: 01226 216839 Twitter: @FABarnsley Facebook: facebook.com/FABarnsley www.firstforapprenticeships barnsley.co.uk

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Case Studies Clifford Williams, XPO Logistics Clifford Williams, 42, is working towards a Level 2 Warehousing and Storage Apprenticeship with XPO Logistics and Barnsley College. Already employed at the ASOS site in Grimethorpe, Clifford felt he needed more of a challenge. One of the team leaders suggested that an apprenticeship would suit Clifford ‘down to the ground’. “I must admit I was a bit sceptical about doing it but with this apprenticeship I am earning a decent wage while learning valuable skills on the job. XPO Logistics is committed to apprentices and sees them as the future of the business. “So far the apprenticeship has been very informative and I’ve found the theoretical side of it really interesting. With an apprenticeship you get a whole different perspective of how a business works. You get to look at things from the angle of the team leader, from the admin department and from many other points of view – it is a real mind opener.”

Curtis Naylor, Bob’s Business Faced with the option of a student loan, 21-year-old Curtis Naylor decided against going to university and is now an apprentice in successful elearning company, Bob’s Business. “I did an Animal Management diploma at Barnsley College and the logical next step was university but the fees put me off,” said Curtis. “I did some call centre work as a stop-gap to earn a living but I wanted to progress. Now I’m doing a Level 3 Apprenticeship in Business Administration with Dearne Valley College and I’m training as an eLearning Project Officer at Bob’s Business. “An apprenticeship is a good starting point for a career. You have to learn the basics first in order to progress. Eventually I’d like to become an operations manager.”

Dale Parrish, Bob’s Business Dale Parrish, aged 19, works at Bob’s Business and is studying towards his Level 3 Apprenticeship in IT, Software, Web and Telecoms at Dearne Valley College. “I like the fact that I am gaining vital experience whilst I’m earning a wage,” said Dale, who started his apprenticeship in March 2014. “I feel a lot more confident already. I think that comes from talking to customers. I didn’t expect to have as much customer contact as I’ve had but that’s been good. It’s been a lot busier all round than I was expecting, so I’ve already been able to learn a lot.” Dale is responsible for helping to develop new online training modules, handling customer enquiries and generating tailored reports from the system for customers. He has his eye on a career in IT and already had an IT qualification under his belt when he started at Bob’s Business. He would like to become an IT Technician handling front-line support and is now taking a further qualification in IT Support as part of his apprenticeship.

Bethany Snowball, Fred’s Haberdashery The Source Skills Academy apprentice Bethany Snowball has been shortlisted for the ‘Apprentice of The Year’ Rising Stars Award, hosted by Retail Week magazine. Bethany’s next step will be to attend an interview in London to aid them in deciding on a winner.The winner will be announced at The Rising Stars Awards which take place in September at The Grosvenor House Hotel Ballroom on Park Lane, London.The evening recognises talented individuals with a VIP night to remember including a welcome from Ambassador Theo Paphitis who is famous for his appearances on Dragons’ Den. Aged 21, Bethany has been working at Chesterfield-based Fred’s Haberdashery since April 2014 and through her training, she has developed an abundance of skills within the trade and has become the small company’s biggest asset.

Jack Haywood, Airmaster Air Conditioning Ltd As soon as he left school Jack Haywood, now 17, started working at Airmaster, which carries out air conditioning design, installation and servicing as well as all mechanical services, including heating, cooling, ventilation, gas, water and sanitary pipework. Ian Fisher, Airmaster’s business development manager, said: “Jack came to us through the BEST apprentice scheme and also has sponsorship by Mitsubishi Electric. He is popular, keen to learn and a promising upcoming engineer.” Jack will receive bespoke industry training from Mitsubishi Electric alongside studying towards his NVQ Level 2 in air conditioning and refrigeration at Leeds College. Jack currently works in the maintenance department, servicing and repairing air conditioning systems out on site, along with engineers and other apprentices.

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Bringing comfort to your environment ៉ Design ៉ Commissioning ៉ Maintenance ៉ Installation ៉ Servicing ៉ Energy Assessment Airmaster Air Conditioning Limited Wetherby House | Parkhill | Swallownest | Sheffield S26 4UN

Tel: 0114 288 9911 | Fax: 0114 288 9922 Email: team@airmaster.uk.com | Web: www.airmaster.uk.com

011 - 018 FFB Aug15_Layout 1 27/07/2015 11:57 Page 8

Supporting Supporting busines businesses esses to develop develop future leaders future lea aders

“Att XPO Logistics “A Logistics we we know know people are ar e our future future and we we are are committed committed attracting to attr acting and keeping keeping the best ttalent. alent. provides Our apprenticeship apprenticeship scheme pr ovides injection us with a vvaluable aluable injec tion of enthusiastic en thusiastic individuals. It’s an excellent way strengthen ex cellent w ay to str engthen our develop ttalent alent pool and de velop ffuture uture business leaders.” Contact Contact us to find out ho how w Barnsle Barnsley yC College ollege can can benefit your your business. Email: employer@barnsley.ac.uk employer@barnsley.ac.uk Telephone: Telephone: +44 (0)1226 216 166 Web: Web: www.barnsley.ac.uk www.barnsley.ac.uk Twitter: Twitt er: @BCApprentices @BCApprentices Facebook: Facebook: Barnsle Barnsley y College College lege - Apprenticeships Appr Ap enticeships

019 FFB Aug15_Layout 1 27/07/2015 11:16 Page 1

First For Business

HOSPITALITY

AUGUST 2015

www.ffb-online.co.uk

Pitch side hospitality suites and boxes have been transformed to provide a stylish setting for match day hospitality and events

WELCOME TO BRAMALL LANE THERE’S SOMETHING FOR EVERYONE AT THE HOME OF SHEFFIELD UNITED FC. his year Bramall Lane celebrates 160 years of being a sporting stadium. A historical facility that has hosted sports such as cricket, lacrosse, hockey, rugby, lawn tennis, cycling and, of course, it has been the home to Sheffield United F.C. since their formation in 1889, Bramall Lane is one of only two stadiums to have staged both the FA Cup Final and Ashes Test Cricket… truly a venue of legends.

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Bramall Lane is famed throughout football for the warm welcome given to its corporate clients and their guests. The modern day Bramall Lane is a fantastic multi-purpose venue. The range of facilities encompasses five quality suites ranging from the small and intimate to large and luxurious, and 30 wellequipped private boxes.

An investment of over £500,000 was made in 2014 by Levy Restaurants UK to the John Street Stand facilities at Bramall Lane which has seen the pitch side hospitality suites and boxes transformed to provide a stylish setting for match day hospitality and events. Sheffield United Head of Commercial, Paul Reeves, said: “The match day experience at Sheffield United is unique; every time you are here with us you play your part in making history. We are working with our corporate customers to make match day that little bit more special with our excellent hospitality packages. “The Platinum Suite is synonymous with quality and the TC10 Restaurant takes its name from Tony Currie, club ambassador,

and greatest ever player. “TC” dines there every match day and our Platinum Suite also welcomes a host of former playing greats. “There are a variety of hospitality packages, each one tailored perfectly to your needs, it could be a table for two in our restaurant for a birthday celebration or special anniversary, to a larger party entertaining corporate guests or as one of our match sponsors. At Bramall Lane there really is something for everybody.”

For further details, contact the SUFC Commercial Team on 0114 221 3108 or email commercial@sufc.co.uk

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First For Business

AUGUST 2015

www.ffb-online.co.uk

OVER TO YOU... A COUPLE OF YEARS AGO OFSTED PUBLISHED A HARD-HITTING REPORT WHICH REVEALED THAT CAREERS GUIDANCE IN SCHOOLS WAS FAILING. WOSSKOW BROWN’S CORPORATE HR, EMPLOYMENT & BUSINESS GROWTH ADVISOR JIM LAWSON ASSESSES THE IMPACT OF THIS FAILURE AND APPEALS TO THE PRIVATE SECTOR TO PICK UP THE BATON.

ntil 2012 student career guidance was provided by the governmentfunded agency Connexions. When this was disbanded it became the responsibility of schools to provide careers advice, yet they were given no extra funding to pay for it.

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When the education regulator OFSTED visited schools in 2013, it found that three-quarters of schools were not providing effective impartial careers guidance. This is a real tragedy; more so when you consider that between February and April 2015, 740,000 young people aged 16-24 were unemployed. This unemployment costs the UK economy billions of pounds every year. In the same year, the annual report from The Prince’s Trust revealed it had interviewed 3,000 of the young people unemployed in this country and the picture was bleak. It found young people Jim Lawson

who had no self-esteem, low confidence and some who had turned to crime. Some said they had nothing to live for. This was pretty hard-hitting and brought out the emotional side to the facts and figures. So, careers advice is failing and we have got three-quarters of a million young people unemployed. How can industry make a difference? I view this picture as having two conveyor belts – one called education which you get on at the age of four and get off at 16 or 21; the other called industry. At the moment we have this horrible drop effect in between. People fall off the first belt and then scramble around trying to get on the second. What we need is a seamless approach between the two. We almost want a young person to be in education and then look round one day and say ‘oh, I’m in industry now – how did that happen?’

A SEAMLESS APPROACH We must strive to reach a point where the two conveyor belts are touching. We need employers and education to be absolutely intrinsically engaged and woven into one another.

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Don’t get me wrong, there is some great stuff happening out there but we haven’t yet got to the point where those conveyor belts are touching. For me it is about asking employers: • “Are you doing enough to engage with the employees of tomorrow?” • “Do you talk about your business to young people?” • “Do you or your managers go into educational establishments and talk to young people about the jobs that exist within your company?” • “Do your staff go into schools and colleges and talk to young people about what their job entails?”.

A FLAVOUR OF WORK Industry needs to give young people a taste for it by giving up their time to go into education and talking about a real ‘day in the life’. Industry then needs to invite these young people into the business environment to see for themselves. Young people need real work experience and they need more of it; one week is not enough. Some schools have stopped doing work experience altogether because it is no longer paid for by the government. This

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CAREERS

is making the situation even worse and is driving a further wedge between education and industry. The OFSTED report revealed we had teachers giving careers advice to young people in their lunch breaks or during assemblies. However you look at it this is not a good model for careers advice; careers are much too important for this. I imagine there are two main challenges for schools. One is that teachers only have so many hours to teach a subject so taking young people out for a week can cause problems for the teacher. The other is the practical side of organising work experience, such as transportation and safeguarding. Yes, these are barriers, but we must find a way to overcome them and technology may enable us to do this.

THINKING OUTSIDE THE BOX Perhaps it is time to seek new and innovative ways of giving careers advice to young people. It could be that, during a lesson in the classroom around careers or personal and social education, we have the MD of a company speaking to students via video conference. If it’s impossible to get young people and industry together physically then let’s do it virtually. Do a virtual factory tour led by the MD and let him introduce the engineering manager and the HR manager who can speak about what they do. We could also have a reversal of this process and invite young people to record a presentation for industry highlighting what they want to know. Let young people ask the MD questions such as: • “What do you require from me?” • “How should I approach you?”

• “What skills and qualifications do I need to get into your industry?”

called for the private sector to pick up the baton and make that happen.

• “What should I say when I contact you?”.

Achieving a more seamless approach will not only benefit young people but will benefit industry too.

Employers don’t always know how to speak to young people and young people do not know how to talk to employers. We need some out of the box thinking to overcome this.

INDUSTRY, IT’S OVER TO YOU... The National Careers Service we have now for Year 8 and upwards is provided online and invites young people to phone up for careers advice. I know my 13-year-old wouldn’t pick up the phone to ask for advice on careers. We have slick systems in place but are they working? Yes, there is some great stuff happening in schools and some great stuff happening in careers but there is still a transitional period between education and industry that no-one seems to own. There is a big void in the middle which needs filling and the government has

Medium to large businesses are generally OK at recruiting as they have HR departments but the challenge is for smaller companies. They don’t know where to look and often a small business owner will need to recruit quickly once they have identified a need. Young people say they can’t find a job, small businesses say they can’t find the right people; there’s a void that needs filling. This is not to ignore the great work that people are already doing out there. There are a number of industries doing some incredible things but I come back to the fact that we don’t have a seamless approach. If we did then why do we have a situation where OFSTED are saying careers advice is failing and almost a million 18-24 year-olds are out of work? Despite some good efforts we are not there yet; but if industry and education work together to close the gap then one day we just might be.

CONTACT: Wosskow Brown The John Banner Centre 620 Attercliffe Road Sheffield, S9 3QS Tel: 0114 256 1560 www.wosskowbrown.co.uk

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First For Business

DREAM TEAM

AUGUST 2015

www.ffb-online.co.uk

IT’S GOOD TO TALK

Kevin Kerley

Rob Moore

GETTING TO GRIPS WITH APPRAISALS? THE DREAM TEAM LOOK AT POSITIVE WAYS TO DISCUSS STAFF DEVELOPMENT. DEAR DREAM TEAM: My business is introducing annual work appraisals and I suspect some staff won’t see the point or will even resent being questioned, especially those in senior positions. How can I get them to benefit from appraisals, to better themselves and improve productivity?

KEVIN KERLEY CHAIRMAN OF THE ACADEMY FOR CHIEF EXECUTIVES, SOUTH & WEST YORKSHIRE The concept of appraisals has changed for the better over the last ten years. No longer are they used by the line manager as an opportunity to wield a big stick on the employee. For me the appraisal process should be an opportunity to appreciate and motivate the employee. If the employee leaves the appraisal no more motivated than when they arrived, the appraiser has failed in their objective. The appraisal form should be sent out a month in advance for the employee to fill out and return to you within two weeks, complete with the time and location for the meeting. The employee often sees the meeting as their only opportunity in the year for a 1:1 with their line manager, this can often cause them to be anxious about the process. For this reason I have always preferred to arrange the meeting off site in a relaxed and casual environment. Adopt the ‘praise sandwich’ approach, start with positives... ‘You’re a great team member’, address the area for

22

improvement that will make an impact on their performance by agreeing smart goals around this objective. Then finish on highlighting their excellence ‘ I think you will offer a lot to the business over the next 12 months and I’m very excited to be working with you.’ Don’t be tempted to address many areas for improvement, these should be addressed ongoing in your day to day management. Better to focus on the one area that will make a real difference, and set this as their objective for focused improvement throughout the year. The cardinal sins for me around appraisals are cancelling the meeting at short notice (this may make the employee feel they are not important), discussing pay rates/increases, this is too emotive and can be de-motivating. A pay review meeting should be arranged a month or so after the appraisal and the award can be linked to their overall performance and discussions at the appraisal. I would also seriously recommend appraisal training for the managers who are going to carry out the appraisals so they fully understand the principles and process, prior to starting them.

ROB MOORE RECOVERY EXPERT AND PARTNER AT TAYLOR & EMMETT If you haven’t done appraisals before there is bound to be scepticism amongst some of your staff as to your motives. However, it is hard to argue with the benefits of appraisals. Once you have conducted your work appraisals, I am sure your staff will realise that the

appraisals help to reduce uncertainty about what is expected of them by you as their employer, as well as presenting opportunities for training and development. Both you and each employee can identify and target possible areas of underperformance where improvement is required and you can establish and agree goals with your staff that could lead to career advancement and promotions. You can use the appraisal process to chart the progress of your employees. Comparing objectives from one benchmark period to another will provide both you and each of your employees with measurable evidence of either improvement, lack of improvement or even regression in their job. This data will be invaluable for both you and each employee when you come to negotiate salaries and will aid your decision making concerning demotions, promotions and terminations. You can use the appraisal process as a means of motivating your staff, thereby improving their productivity and profitability. These one to one periodic meetings can form or strengthen relationships between you and your staff. You could offer bonuses or other inducements to your staff if they are able to improve their performance from one appraisal to the next. CHALLENGE OUR TEAM. The team will respond to one selected question in each edition of First For Business. Send your questions to ffb@regionalmagazine.co.uk. Name withheld on request

023 - 038 FFB Aug15 23/07/2015 14:54 Page 1

Issue 11

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Retail & Service

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W Welcome elcome tto o Our Ele Eleventh venth Edition Edition of Ann Ann Cadman OBE 8KEG %JCKT QH VJG 5JGHĆ’GNF 8KEG %JCKT QH VJG 5JGHĆ’GNF %KV[ 4GIKQP 4GVCKN (QTWO CPF %KV[ 4GIKQP 4GVCKN (QTWO CPF /CPCIKPI &KTGEVQT QH 6JG /CPCIKPI &KTGEVQT QH 6JG Source Source Skills Academy

This month we highlight upcoming changes to the retail UGEVQT GZEKVKPI RNCPU VQ DQQUV VTCFKPI KP 5JGHĆ’GNFŨU %KV[ %GPVTG CPF TGVCKN PGYU HTQO NQECN DWUKPGUUGU OCMKPI WU RTQWF VQ DG RCTV QH VJG 5JGHĆ’GNF %KV[ 4GIKQP In recent news we have observed many retailers coming to terms with the proposed plans to introduce the living wage that will see the current minimum wage of ÂŁ6.50 an hour increase to ÂŁ9 by 2020. Some have welcomed it, whilst others, especially small retailers, wonder how they will be able to make ends meet as staff costs rise. The question everybody is asking is - will productivity/sales increase to meet the EQUV! 9JGP YG KPVTQFWEGF VJG NKXKPI YCIG CV 6JG 5QWTEG YG YGTG EQPĆ’FGPV VJCV YG had a great team of staff who were consistently loyal, worked hard and were great ambassadors. For us it was a great investment.From personal experience, I know it KU C XGT[ FKHĆ’EWNV FGEKUKQP HQT C DWUKPGUU VQ OCMG DWV YCU KV YQTVJ KV! ;GU CDUQNWVGN[Đ? *CU KV OCFG C FKHHGTGPEG! # TGUQWPFKPI [GUĐ? In addition, there are some proposed changes to Sunday trading hours, which I have no doubt will result in some number crunching and debate across the nation. A number of retailers think that to extend the shopping hours would not increase the usual spend because it would be spread across opening hours. Others can see

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C RQUKVKXG DGPGƒV QH GZVGPFKPI VJG QRGPKPI JQWTU CU VJG[ GZRGEV CP CEEQORCP[KPI increase in sales. Howeverr, the costs have the potential of outweighing the income. For example, lobby group, Open Sundays, claim that the reform in opening hours would bring in £20.3bn over 20 years to the British economy. The reform will be optional and managed by the local government, with retail areas allowed to decide YJGVJGT GZVGPFGF JQWTU YQWNF DG DGPGƒEKCN HQT VJGO +V YKNN DG KPVGTGUVKPI VQ UGG YJCV FGEKUKQPU YKNN DG OCFG KP CPF CTQWPF VJG 5JGHƒGNF %KV[ 4GIKQP 9G JCXG HQT OCP[ OQPVJU DGGP GPEQWTCIKPI TGVCKNGTU VQ FKUEQXGT VJG DGPGƒV QH C ENKEM CPF EQNNGEV UGTXKEG CPF VQ UGG KV CU C DGPGƒV PQV C EQORGVKVQT 6JKU EQODKPCVKQP of an online and in-store sale allows us to maintain a personal and face-to-face shopping experience, whilst making the most of online resources. It’s known that QPNKPG UCNGU ECP FTCOCVKECNN[ KPETGCUG QXGTCNN UCNGU CPF DQQUV RTQƒVU TGCF QWT CTVKENG on Bethany Snowball, an apprentice whose internet knowledge has doubled her employer’s online sales. In 2014, retail giant John Lewis revealed that 56% of online UJQRRGTU QRVGF HQT KP UVQTG EQNNGEVKQP QXGT VJG %JTKUVOCU RGTKQF C ƒIWTG VJCV QXGT took their online sales. With this is mind, we can assume that in years to come its RQRWNCTKV[ YKNN EQPVKPWG VQ KPETGCUG 4GUGCTEJ VGNNU WU VJCV ENKEM CPF EQNNGEV EWUVQOGTU will also spend when visiting store to collect their purchases. Further information from 6JG +%/ EQPUWOGT RQNN JCU HQWPF VJCV VYQ VJKTFU QH EWUVQOGTU JCXG WUGF ENKEM CPF collect services, with younger customers and those from high socio economic groups being its most likely users.

Sheffield’s Retail Quarter Plans Taking Shape

Crystal Peaks at the Heart of the Community

Page 3

Pages 8 and 9

Luxury Lingerie Comes to Rotherham

Step Back in Time With a Visit to Jameson’s Tea Rooms

Page 6

Page 16

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.CUV OQPVJ 5JGHƒGNF %KV[ %QWPEKN WPXGKNGF RNCPU HQT VJG OWEJ CPVKEKRCVGF 5JGHƒGNF 4GVCKN 3WCTVGT CPF VQQM VJG PGZV GPEQWTCIKPI UVGRU VJTQWIJ RWDNKE GPICIGOGPV VQ UJCTG RNCPU HQT VJG UVTKMKPI c OKNNKQP UEJGOG With a team of experts on board to advise on feasibility and deliverables through to UGEWTKPI QEEWRKGTU VJG FGXGNQROGPV NQQMU UGV VQ RTQITGUU CV NCUV CPF 5JGHƒGNF %KV[ %QWPEKN KU CEVKXGN[ GPICIKPI YKVJ VGPFGTU HQT C UVTCVGIKE FGNKXGT[ RCTVPGT VQ GPCDNG C start on site in 2016. %QODKPKPI US HV QH NGKUWTG QHƒEG CPF TGUKFGPVKCN CEEQOOQFCVKQP YKVJ C RTGFQOKPCPV OKZ QH TGVCKN 5JGHƒGNF 4GVCKN 3WCTVGT KU UGV VQ VTCPUHQTO VJG CTGC NKPMKPI $CTMGTU 2QQN 2KPUVQPG 5VTGGV CPF /QQTJGCF YKVJ C VJTKXKPI PGY EQOOWPKV[ +V expects to create around 2500 jobs (during construction, and permanent) in the process and bring in approximately £300million a year additional spend to the city centre. .GKIJ $TCOCNN &GRWV[ .GCFGT 5JGHƒGNF %KV[ %QWPEKN GZRNCKPU ō6JG OQUV UWEEGUUHWN city centres across the world are spaces where people can live, work, shop and socialise. They offer a great mix of independent and prime retailers, and encourage RGQRNG VQ UVC[ HTQO OQTPKPI VQ PKIJV 6JKU KU YJCV YG YCPV HQT 5JGHƒGNF C HNQWTKUJKPI EKV[ EGPVTG VJCV KU PQV QPN[ C IQQF FC[ QWV DWV CNUQ QHHGTU LQDU CPF GEQPQOKE DGPGƒVU to the whole city.� 4GUGCTEJ UJQYU VJCV 5JGHƒGNF EKV[ EGPVTG KU UKIPKƒECPVN[ WPFGTUWRRNKGF KP VGTOU QH URGEKƒE V[RGU QH TGVCKN HNQQT URCEG YJGP OGCUWTGF CICKPUV EQORCTCDNG EKV[ EGPVTGU 5JGHƒGNF JCU NGUU OKF OCTMGV TGVCKN VJCP VJG DGPEJOCTM CXGTCIG CPF NGUU WRRGT OKF OCTMGV TGVCKN 5RGEKƒECNN[ DQVJ HCUJKQP CPF ECVGTKPI CTG UKIPKƒECPVN[ undersupplied, at 37% and 41% respectively.

million people within a one hour drive time of the city, not to mention the tens of thousands of people who work in the city centre. ,QPCVJCP &G /GNNQ *GCF QH 4GVCKN %QPUWNVCPE[ CV *CTRGT &GPPKU *QDDU YJKEJ KU CFXKUKPI QP VJG UEJGOG UCKF ĹŤ(QT FGECFGU PQY 5JGHĆ’GNF EKV[ EGPVTG JCU experienced rising retail vacancy, falling retail sales and lack of investment. This was RTKPEKRCNN[ FWG VQ C NCEM QH PGY TGVCKN URCEG KP VJG EKV[ EQPĆ’IWTGF HQT OQFGTP TGVCKNGT requirements. ĹŤ6JG 5JGHĆ’GNF 4GVCKN 3WCTVGT YKNN EJCPIG CNN VJCV RTQRGNNKPI VJG EKV[ RNCEGU WR VJG TGVCKN TCPMKPIU CPF ETGCVKPI C VTWG TGVCKN ŧEKTEWKVŨ DGVYGGP (CTICVG CPF 6JG /QQT YJGTG VJGTG KU EWTTGPVN[ C FKUEQPPGEV 6JGTG CTG EQPUKFGTCDNG WPUCVKUĆ’GF TGVCKNGT requirements for the city and many operators currently trading are doing so in undersized/sub-optimal units. The new scheme will satisfy these requirements, and address the issues of current undersupply in core retail categories such as fashion and dining.â€? The new scheme aims to bring aspirational and contemporary retailers to an enhanced, street-based city centre district that will appeal to many retailers with an CHĆ’PKV[ HQT EKV[ EGPVTG UVTGGVUECRGU %QPVGORQTCT[ HCUJKQP YKNN DG NQECVGF KP WPKVU CNQPI %TQUU $WTIGUU 5VTGGV CPF 2KPUVQPG 5VTGGV CPF RTKOG HCUJKQP OWNVKRNGU YKNN UGV the tone and style of the city centre, alongside an anchor store. 5KOQP )TGGP 'ZGEWVKXG &KTGEVQT HQT 2NCEG 5JGHĆ’GNF %KV[ %QWPEKN EQPENWFGU ĹŤ6JG 5JGHĆ’GNF 4GVCKN 3WCTVGT YKNN CVVTCEV KPXGUVOGPV DWUKPGUUGU CPF XKUKVQTU VQ VJG EKV[ CPF JGNR WU VQ TCKUG QWT RTQĆ’NG PCVKQPCNN[ 6JG TGVCKN SWCTVGT ECP RNC[ CP KORQTVCPV TQNG KP UGEWTKPI 5JGHĆ’GNFŨU GEQPQOKE HWVWTG CPF YKNN EQORNGOGPV GZEKVKPI TGIGPGTCVKQP UEJGOGU UWEJ CU %CUVNGICVG 6JG /QQT 9GUV $CT CPF VJG #FXCPEGF /CPWHCEVWTKPI +PPQXCVKQP &KUVTKEV ĹŹ

This demonstrates a major lack of representation in what is the 4th largest city (outside London) in England, but also presents a very strong opportunity to attract QRGTCVQTU VJCV ECP DGPGĆ’V HTQO c DP KP CXCKNCDNG URGPF HTQO C ECVEJOGPV QH

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From the CEO of Doncaster Chamber, Daniel Fell. ĹŤ1XGT VJG NCUV GKIJVGGP OQPVJU &QPECUVGT %JCODGT JCU DGGP TWPPKPI C ECORCKIP VQ UVKOWNCVG FGDCVG CDQWV YJCV VJG DQTQWIJŨ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Ć’GNF #KTRQTV &QPECUVGT 4CEGEQWTUG (TGPEJICVG 5JQRRKPI %GPVTG %#56 6JGCVTG -GGGROQCV 5VCFKWO CPF QVJGT ICOG EJCPIKPI FGXGNQROGPVU 6JG RKRGNKPG HQT &QPECUVGT QXGT VJG PGZV Ć’XG [GCTU NQQMU UKOKNCTN[ HTWKVHWN YKVJ FGXGNQROGPVU UWEJ CU VJG 0CVKQPCN *5 #ECFGO[ +PNCPF 4CKN 2QTV CPF C PGY )QNH %QWTUG CNN RNCPPGF *QYGXGT PQVYKVJUVCPFKPI VJGUG YGNEQOG CPF OWEJ PGGFGF UEJGOGU EJCNNGPIGU CPF SWGUVKQPU TGOCKP /CP[ QH VJG EJCNNGPIGU TGNCVG VQ UMKNNU ICRU &QPECUVGTŨU EQORCTCVKXGN[ NQY NGXGNU QH GEQPQOKE TGUKNKGPEG CPF C UJQTVHCNN QH JKIJ ITQYVJ 5/'U Ť KP UJQTV WPNGUU C PWODGT QH KPVGTXGPVKQPU CTG RWV KP RNCEG VJGP VJG GEQPQOKE QXGTJCWN QH &QPECUVGT YKNN GKVJGT HCNN UJQTV QT HCKN VQ DGPGĆ’V NQECN DWUKPGUUGU CPF TGUKFGPVU CU YGNN CU KV OKIJV 6JG %JCODGTŨU DKI KFGCU ECORCKIP JCU EQXGTGF C DTQCF TCPIG QH CTGCU HTQO KPHTCUVTWEVWTG VQ GFWECVKQP +V JCU PGXGT DGGP VJG KPVGPVKQP VQ RTQFWEG C FGĆ’PKVKXG NKUV QH FGUKTCDNG RTQLGEVU Ť UKORN[ VQ URCTM JGCNVJ[ FGDCVG CDQWV JQY DWUKPGUUGU RCTVPGTU CPF TGUKFGPVU CNKMG ECP MGGR VCMKPI &QPECUVGT HQTYCTF 5WIIGUVGF UEJGOGU JCXG TCPIGF HTQO VGCEJKPI /CPFCTKP KP UEJQQNU VQ DWKNFKPI CP ŧ#PIGN QH VJG 0QTVJŨ HQT &QPECUVGT CPF HTQO FGXGNQRKPI C 4CKN 'PIKPGGTKPI 'PVGTRTKUG <QPG VQ TGNQECVKPI C OCLQT )QXGTPOGPV &GRCTVOGPV VQ VJG VQYP 5QOG QH VJGUG KFGCU JCXG TGCN NGIU CPF ITCXKVCU QVJGTU CTG UNKIJVN[ OQTG VQPIWG KP EJGGM DWV PQPGVJGNGUU RTQORV UGTKQWU VJQWIJV CDQWV YJGTG &QPECUVGT UJQWNF go next. 1PG VGNNKPI CPF UGTKQWU VTGPF JQYGXGT JCU DGGP VJG RTGOKWO VJCV &QPECUVGT DWUKPGUUGU Ť TGICTFNGUU QH UGEVQT Ť CTG RNCEKPI QP VJG EQPVKPWGF XKVCNKV[ QH &QPECUVGTŨU VQYP EGPVTG 9JKNUV KP UQOG TGURGEVU &QPECUVGT HCTGU YGNN EQORCTGF VQ QVJGT RNCEGU Ť YKVJ CYCTF YKPPKPI OCTMGVU C JKIJ PWODGT QH FC[ VTKRRGTU CPF TGCUQPCDN[ UVTQPI QEEWRCPE[ TCVGU Ť KV KU PQ UWTRTKUG VJCV &QPECUVGT HCEGU EJCNNGPIGU similar to other town centres the length and breadth of the country. As such, some re-imagining of the centre to better integrate retail, commercial, residential and leisure activity is urgently needed. To help with this local businesses have contributed their ‘big ideas’ for the centre with the highlights being IKXGP DGNQY Ĺ° Ĺ° • Ĺ° Ĺ° •

4G FGUKIP VJG &QPECUVGT 4CKNYC[ 5VCVKQP HTQPVCIG CU C OQFGTP EKXKE RNC\C CPF gateway to the town. +PVTQFWEG ŧ$QTKU $KMGUŨ VQ &QPECUVGT Launch a restoration project to restore period features to more town centre buildings. /CMG 6TCHHQTF 9C[ C VWPPGN DGVYGGP (TGPEJICVG CPF VJG *WD CPF TGKPVGITCVG &QPECUVGT /KPUVGT YKVJ VJG VQYP EGPVTG 'PUWTG C TGIWNCT TQVCVKQP QH GPVGTVCKPGTU CPF CTVKUVU KP VJG %QTP 'ZEJCPIG Put a ‘roof’ over the town centre.

Some of these schemes are achievable and desirable, others possibly less so in the cold light of day. 6JG KORQTVCPV VJKPI HQT &QPECUVGT KU VJCV DWUKPGUUGU TGUKFGPVU CPF UVCMGJQNFGTU CNKMG JCXG UVCTVGF VQ FGDCVG ŧYJCV PGZVŨ HQT VJG VQYP EGPVTG 6JKU CNQPI YKVJ HTGUJ VJKPMKPI CDQWV JQY &QPECUVGT ECP capitalise better on its history and heritage, should position the town centre and its constituent retailers well for a vibrant future.â€?

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Daniel Fell %'1 QH &QPECUVGT %JCODGT

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The four star independent Rutland hotel is located KP VJG NGCH[ $TQQOJKNN UWDWTD QH 5JGHĆ’GNF # OKZ QH contemporary design together with retained Victorian features, the Rutland offers a ‘home from home’ hotel GZRGTKGPEG VJCV UGVU KV CRCTV HTQO VJG OCP[ EJCKP JQVGNU KP VJG EKV[ 9KVJ DGFTQQOU KPENWFKPI VYQ HCDWNQWU UWKVGU GZGEWVKXG TQQOU CPF UVCPFCTF TQQOU VJG 4WVNCPF QHHGTU EQORNKOGPVCT[ 9K(K CPF ECT RCTMKPI VQ KVU IWGUVU 6JG JQVGN KU CNUQ C RQRWNCT NQECN FGUVKPCVKQP HQT YGFFKPIU CPPKXGTUCTKGU EGNGDTCVKQPU CPF 5WPFC[ NWPEJ 9KVJ VJTGG HWPEVKQP TQQOU TGUVCWTCPV CPF EQPUGTXCVQT[ CPF DCT YJKEJ QRGPU CNN FC[ 6JG JQVGN ICTFGP YKVJ YCVGT HGCVWTG KU C ITGCV RNCEG VQ TGNCZ YKVJ C FTKPM CHVGT C DWU[ FC[Đ? 6JG 4WVNCPF TGUVCWTCPV menu offers home comforts including a ‘build a burger’ concept and the famous Rutland Henderson’s Relish CPF UVGCM RKG CU HGCVWTGF QP .QQM 0QTVJĐ?

The Rutland prides itself on building relationships and RCTVPGTUJKRU 5JGHĆ’GNF 7PKXGTUKV[ CPF VJG Ć’XG NQECN hospitals that surround the hotel all offer business to VJG JQVGN GXGT[ FC[ QH VJG [GCT HTQO XKUKVKPI NGEVWTGTU GZCOKPGTU RCTGPVU XKUKVKPI VJGKT EJKNFTGP CV 7PKXGTUKV[ VQ RGQRNG WPFGTIQKPI VTGCVOGPV CV VJG NQECN JQURKVCNU 6JG personal touch helps guests feel at home, and always OCMGU VJGO EQOG DCEM CICKP The hotel recently placed a number of its staff through EWUVQOGT UGTXKEG VTCKPKPI XKC 6JG 5QWTEG 9QTNF*QUV EWUVQOGT UGTXKEG VTCKPKPI YCU FGNKXGTGF QXGT C RGTKQF QH UKZ OQPVJU CPF YKNN UGG VJG JQVGNŨU UVCHH FGNKXGT GZEGNNGPV EWUVQOGT UGTXKEG VQ KVU IWGUVU CV CNN VKOGU

The Rutland is headed up by General Manager Jason, and Sales Manager Katey followed by a great team who JCXG YQTMGF CV VJG JQVGN HQT OCP[ [GCTU Ť XGT[ TCTG KP VJG JQVGN KPFWUVT[Đ? (QT OQTG KPHQTOCVKQP RNGCUG XKUKV ZZZ UXWODQGKRWHO VKHĚŞHOG FRP or contact Katey at VDOHV#FURZQKRWHO EDZWU\ FRP

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The brand has mor moree than 3,000 st stores ores around around the world including Hong Kong, Kong, Shanghai, San (TCPEKUEQ 2CTKU +UVCPDWN CPF (TCPEKUEQ 2CTKU +UVCPDWN CPF ..QPFQP 7PVKN TGEGPVN[ EWUVQOGTU QPFQP 7PVKN TGEGPVN[ EWUVQOGTU KKP VJG 5QWVJ ;QTMUJKTG 4GIKQP JCF P VJG 5QWVJ ;QTMUJKTG 4GIKQP JCF VVQ VTCXGN VQ 0QVVKPIJCO QT ;QTM HQT Q VTCXGN VQ 0QVVKPIJCO QT ;QTM HQT VJGKT PGCTGUV DTCPEJ VJGKT PGCTGUV DTCPEJ F Founded ounded in 1963, ECCO is one of the ffew ew major shoe manufactur manufacturers ers in the world tto o own and manage e every very step of the shoemaking pr process ocess – from from leather production through through manufacturing in its own fact ories production factories and all the way Toosbuy way to to its stores. stores. Karl T oosbuy founded dream create the company in Denmark with a dr eam tto o cr eate a shoe company guided by Scandinavian by the Scandina vian design

philosophy; “The shoe must follow the foot�. T o this To da y, ECCO ECC is still owned b y the T oosbuy family day, by Toosbuy family.. November ECCO opened its Meadowhall st ore in No vember store level Arcade 2014 and is located on the upper le vel Ar cade brands Austin alongside other br ands such as A ustin Reed and store French F rench Connection. The st ore is highly focused on Scandinavian promotes Scandina vian Design and pr omotes the idea that more�. gives customers “less is mor e�. This giv es the cust omers a true Scandinavian from store om the interior of the st ore Scandina vian experience fr products offered. offers ange tto o the pr oducts off ered. ECCO off ers a wide rrange comfortable of stylish and comfor table products products for him and her wearr, footwear, including business shoes, boots, occasion footwear eputation for golf shoes and hiking shoes. With a rreputation ality leather, high quality leatherr, ECCO also sell accessories cases and small briefcases including leather handbags, brief leather goods. omises high quality in everything everything they they do, promises ECCO pr

/GCFQYJCNN UVCHH CTG VCMKPI RCTV KP C WPKSWG RNGFIG KPKVKCVKXG VJKU UWOOGT VQ JGNR 5JGHĆ’GNF EJCTKVKGU CPF EQOOWPKVKGU CU RCTV QH VJG %GPVTGŨU VJ CPPKXGTUCT[ celebrations. # VQVCN QH RNGFIGU JCXG DGGP OCFG D[ VJG %GPVTGŨU GORNQ[GGU XQNWPVGGTU HTQO all sections of the business including senior management, security and maintenance, TKIJV VJTQWIJ VQ *4 CPF EWUVQOGT UGTXKEG

customer fr om their pr oducts tto o their cust omer experience and from products training also in the tr aining of their staff. The Meadowhall staff have extensive training product ha ve had extensiv e tr aining in pr oduct knowledge and Store Manager Rebekah Marrin and Assistant both the Store Penny are St ore Manager Olivia P Store enny ar e working ttowards owards SWCNKĆ’ECVKQPU YKVJ NQECN TGVCKN UMKNNU RTQXKFGT 6JG S WCNKĆ’ECVKQPU YKVJ NQECN TGVCKN UMKNNU RTQXKFGT 6JG Sour ce Skills Academy y. Source Academy. St ore Manager r, Rebekah Ma Marrin said, “It’ s gr eat Store Manager, “It’s great working for ECCO at Meadowhall. W e’re getting We’re organise inv olved in all the e vents the centr e or ganise such as, involved events centre omers ar e the Ladies Night and Student Lock ins. Cust Customers are TTGCNKUKPI VJG[ ECP Ć’PF WU JGTG PQY CPF VJG DTCPF JCU GCNKUKPI VJG[ ECP Ć’PF WU JGTG PQY CPF VJG DTCPF JCU y have have a huge amount of lo yal cust omers, once the loyal customers, they e!â€?. tried ECCO shoes the y alwa ys come back for mor they always more!â€?.

%CTQNKPG ,CPUCMGT YJQ YQTMU KP VJG 'XGPVU VGCO CV /GCFQYJCNN UCKF ō+ EJQUG VQ VCMG part in the Wincobank litter pick and the Hadrian’s Wall challenge and really enjoyed both activities as they were so different. I know I was helping different people in very different ways and that’s what the whole pledge idea is about.� /GCFQYJCNN OCTMU [GCTU QH QRGPKPI QP (TKFC[ 5GRVGODGT VJ EQPVKPWKPI KPVQ C HWNN YGGMGPF QH EGNGDTCVKQPU CPF CEVKXKVKGU CETQUU VJG %GPVTG CPF QVJGT 5JGHƒGNF locations.

5QOG QH VJG RNGFIGU CTG NKPMGF VQ TCKUKPI HWPFU HQT /GCFQYJCNNŨU EJQUGP EJCTKV[ 5V Luke’s Hospice, others are commitments to helping local communities such as litter picks in Wincobank or taking part in reading schemes at local primary schools. 5QOG UVCHH JCXG CITGGF VQ HQTHGKV VJGKT NWPEJ OQPG[ QT LQKP C UCNCT[ UCETKĆ’EG UEJGOG HQT VJG [GCT 1VJGTU UWEEGUUHWNN[ EQORNGVGF VJG 4CEG .KHG DCEM KP /C[ CV /GCFQYJCNN %GPVTG &KTGEVQT &CTTGP 2GCTEG UCKF ĹŤ9G CNYC[U VT[ VQ DG C IQQF PGKIJDQWT CPF support a number of community projects every yearr, but this year is particularly special because of our 25th anniversary. ĹŤ+ŨO RCTVKEWNCTN[ RTQWF QH VJG YC[ VJG UVCHH JCXG TKUGP VQ VJKU RCTVKEWNCT EJCNNGPIG CPF CTG TGCNN[ IQKPI QWV QH VJGKT YC[ VQ JGNR XCTKQWU 5JGHĆ’GNF EQOOWPKVKGU CPF EJCTKVKGU KP UQ OCP[ FKHHGTGPV YC[U DQVJ Ć’PCPEKCN CPF RTCEVKECN ĹŹ Te ens of thousands of pound pounds have already been raised by various activities, including a recent 90-mile hike following Hadrian’s Wall across the North of England which collected around ÂŁ10,000 for St Luke’s. Hundreds of man hours have also been devoted as part of the pledges including 75 hours of litter-picking around Wincobank.

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Not Just an Award Winning Shopping Centre but at the Heart of the Community #U YGNN CU RTQXKFKPI C HWNN TGVCKN UGTXKEG HQT KVU VJQWUCPFU QH XKUKVQTU GXGT[ FC[ QH VJG YGGM %T[UVCN 2GCMU 5JQRRKPI %GPVTG CNUQ VCMGU KVU TGURQPUKDKNKV[ VQ VJG YKFGT PGKIJDQWTJQQF XGT[ UGTKQWUN[ That’s very much the ethos behind a series of acclaimed and prize winning projects that emphasise the centre’s long term commitment to a whole range of environmental issues. The shopping centre is owned by BT Pensions Trustees and is administered by *GTOGU +PXGUVOGPV /CPCIGOGPV VJG EQORCP[ VJCV URGEKCNKUGU KP CEVKXG CUUGV management working to deliver excellent, long-term, performance responsibly. 9KVJKP VJG OCNN XKUKVQTU Ć’PF UQOG QH VJG DKIIGUV PCOGU KP VJG JKIJ UVTGGV Ť /CTMU 5RGPEGT 0GZV 9* 5OKVJ 5CKPUDWT[ŨU CPF /E&QPCNFŨU VQ PCOG LWUV C HGY CPF CNN companies have their own commitment to working with the wider community. 5Q KV OCMGU RGTHGEV UGPUG VJCV %T[UVCN 2GCMU KVUGNH UJQWNF VCMG CP CEVKXG TQNG KP caring for its environment with an impressive portfolio of projects all aimed at greater sustainability and improving the landscape around the site. One simple but extremely effective project, for instance, was the launch of public electric car charging points.

ÇĄ %T[UVCN 2GCMU CNUQ JCU KVU QYP ECORCKIP D TGURQPUKDNG CKOGF CV RTQOQVKPI VJG EGPVTGŨU ECTG HQT VJG GPXKTQPOGPV ÇĄ ĹŤ9G CTG UVTKXKPI VQ OCMG C RQUKVKXG EQPVTKDWVKQP VQYCTFU OKPKOKUKPI VJG KORCEV YG have on our environment,â€? says Lee. ĹŤ9G CNUQ YCPV VQ GPUWTG VJCV %T[UVCN 2GCMU CPF QWT UWTTQWPFKPI PGKIJDQWTJQQFU CTG safe and progressive places to live, work and shop in.â€? The centre has implemented bee friendly planting to help support the honeybees that CTG PQY NKXKPI KP JKXGU QP VJG EGPVTGŨU TQQH Ť VJG RNCPVU KPENWFG NCXGPFGT JGCVJGTU clematis, honeysuckle and buddleias.

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A shredding machine provides mulch and chippings from organic waste for use on plant beds around the site. This increases insect numbers and encourages birds. Insect boxes have been located at suitable places around the site and six Swift nest boxes provide potential homes for the bird species that has declined by 47 per cent in the last ten years.

6JG GSWKROGPV YCU RTQXKFGF D[ <GTQ %CTDQP 9QTNF VJG EQORCP[ VJCV FQPCVGU electric car charging stations to businesses in the hotel and leisure industries to promote the adoption of electric cars and help those who already drive one.

%T[UVCN 2GCMU YQTMGF YKVJ VJG 5JGHĆ’GNF $KTF 5VWF[ )TQWR CPF VJG 5YKHV %QPUGTXCVKQP Society to identify possible nesting sites.

ĹŤ%T[UVCN 2GCMU KU GZVTGOGN[ MGGP VQ JGNR TGFWEG KVU QYP ECTDQP HQQVRTKPV CPF VJQUG QH its many visitors,â€? says centre manager Lee Greenwood. ĹŤ9G FQ GPEQWTCIG CP[ KPKVKCVKXG VJCV RGTUWCFGU XKUKVQTU VQ WUG QWT GZEGNNGPV RWDNKE transport systems, including both the tram and bus networks, but appreciate that many will still want to travel by car. ĹŤ9KVJ VJKU KP OKPF YG CTG FGNKIJVGF VQ JCXG NCWPEJGF VJGUG PGY EJCTIKPI RQKPVU HQT the next generation of electric vehicle because we believe that switching to electric XGJKENGU YKNN FTCOCVKECNN[ TGFWEG VJG 7-ŨU ECTDQP GOKUUKQPU ĹŤ6JG OQUV TGEGPV TGRQTVU UJQY VJCV GOKUUKQPU HTQO RGTUQPCN VTCPURQTV CEEQWPVU HQT CRRTQZKOCVGN[ RGT EGPV QH VJG 7-ŨU VTCPURQTV ECTDQP QWVRWV CPF QWT EJCTIKPI RQKPVU EQWNF JGNR VQ TGFWEG VJKU Ć’IWTG ĹŹ

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9QTMKPI YKVJ 5JGHƒGNF %KV[ %QWPEKN 5WRGTVTCO NQECN YKNFNKHG ITQWRU CPF VJG 5QTD[ Natural History Society, the centre has also been helping to promote and conserve %T[UVCN 2GCMU /GCFQY YJKEJ KU CP GEQNQIKECNN[ KORQTVCPV CPEKGPV OGCFQY JCDKVCV that lies adjacent to the mall’s southern boundary. %T[UVCN 2GCMU UVCHH JCXG XQNWPVGGTGF QP YKNFNKHG YCNMU RCTVKEKRCVGF KP JC[ OCMKPI sessions and have arranged cleanups of the neighbouring stream. ō#V C OQTG RTCEVKECN NGXGN YG CNUQ YQTM XGT[ JCTF QP NQYGTKPI GPGTI[ EQPUWORVKQP levels,� Lee said. ō+P YG TGFWEGF GNGEVTKEKV[ WUCIG D[ RGT EGPV QP CPF RGT EGPV compared to 2010 despite being busier and open for more hours, mainly as a result of investment in back of house motion sensors and timers and introducing a phased TGRNCEGOGPV QH OCNN NKIJVKPI VQ NQY GPGTI[ .'&U ŏ

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The next phase of this strategy will consist of replacing 150 external street lights with .'&U

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ĹŤ+P VJG UCOG RGTKQF QWT ICU EQPUWORVKQP HGNN D[ RGT EGPV QP CPF RGT EGPV EQORCTGF VQ VJG [GCT DGHQTG VJCPMU VQ KORTQXKPI VJG VKOKPIU CPF GHĆ’EKGPE[ QH QWT heating systems.

9QTMKPI ENQUGN[ YKVJ %T[UVCN 2GCMU VJG 4KXGT 5VGYCTFUJKR %QORCP[ 45% JCU DGGP coordinating and supervising the volunteer force needed for a monthly clean up project.

ō9G CTG PQY HWVWTG RTQQƒPI QWT CUUGVU D[ KPXGUVKPI KP VJG NCVGUV EQPVTQNU VGEJPQNQI[ ŏ ǥ A further proof of the centre’s commitment to energy saving is the 405 solar panels of four rooftop sites.

ō+V KU RTQQH CICKP VJCV CV %T[UVCN 2GCMU YG CTG XGT[ EQOOKVVGF VQ YQTMKPI KP VJG YKFGT community and this particular project is one part of a wider campaign to create green spaces and even a wildflower corridor in the months and years to come,� says Lee.

ĹŤ+P VJG NQPI VGTO VJKU YKNN JGNR WU UCXG QXGT VQPPGU QH %1 GOKUUKQPU RGT [GCT CPF provide more than 10 per cent of our electricity needs,â€? says Lee. ĹŤ6JKU YKNN OGCP C OCLQT UCXKPI VQ VJG EGPVTG DWV GXGP OQTG KORQTVCPVN[ KV KU CNN RCTV QH our ongoing strategy of supporting the environment and reducing our carbon footprint in every area of the mall.â€? 6JG %T[UVCN 2GCMU GPXKTQPOGPVCN RQNKE[ KU CNUQ CU UWEEGUUHWN KP VJG UOCNN FGVCKNU CU KV is in the bigger picture. A recent example is the enthusiasm with which the centre greeted National Hedgehog Awareness Week, providing specially constructed shelters for the privacy-loving CPKOCNU CV UGETGV NQECVKQPU VJTQWIJQWV VJG %T[UVCN 2GCMU UKVG Hedgehog Awareness Week is organised by the British Hedgehog Preservation Society to highlight the problems hedgehogs face and how the public can help them. ĹŤ#NVJQWIJ YG CTG C DWU[ UJQRRKPI EGPVTG CPF YG CTG ENQUG VQ QPG QH 5JGHĆ’GNFŨU NCTIGUV areas of housing, we are equally close to many open areas and inevitably we do see many wild animals, including hedgehogs,â€? Lee points out. ĹŤ#P[VJKPI YG ECP FQ VQ GPUWTG VJGKT UCHGV[ KU GZVTGOGN[ KORQTVCPV VQ WU YJKEJ KU YJ[ we are investing in hedgehog shelters that will be located around our site, providing a JCXGP YGNN ENGCT QH VTCHĆ’E CPF QVJGT FCPIGTU ĹŹ A much more long-term project has seen centre staff join forces with city QTICPKUCVKQP VJG 4KXGTUKFG 5VGYCTFUJKR %QORCP[ VQ TGUVQTG C PGINGEVGF YCVGTYC[ close to the mall.

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ĹŤ6JG UVCHH CV ,GUUQRU YQWNF NKMG VQ VJCPM [QW HQT UJQRRKPI YKVJ #OC\QPĹŹ *QY VQ Ć’IJV ŧUJQYTQQOKPIŨ D[ DTKPIKPI DGUV QH OQDKNG KP UVQTG ĹŤ6JG UVCHH CV ,GUUQRU YQWNF NKMG VQ VJCPM [QW HQT UJQRRKPI YKVJ #OC\QPĹŹ YCU HQWPF plastered on one of the shop windows of a Jessops store shortly before the chain YGPV KPVQ CFOKPKUVTCVKQP +V VGNNU VJG VCNG QH ŧUJQYTQQOKPIŨ Ť DTQYUKPI KP UVQTG CPF DW[KPI QPNKPG Ť YJKEJ JCU OCP[ KP VJG DTKEMU CPF OQTVCT TGVCKN YQTNF XGZGF +H [QWŨTG C TGVCKNGT CPF [QWŨTG PQFFKPI CNQPI #NGZ *QFIUQP HTQO 1PG %CNN 5JGHĆ’GNF DCUGF +6 CPF %QOOWPKECVKQPU GZRGTVU JCU C HGY UWIIGUVKQPU HQT JQY [QW ECP WUG mobile technology to your advantage. &RQWURO WKH $LUZDYHV Encourage customers onto your own WiFi connection, and then use this channel to engage with them. *GTG CTG C HGY VKRU Ě 0DNH LW IDVW ;QWŨNN PGGF VQ QWVRGTHQTO OQDKNG 6JG CXGTCIG ) URGGF KU CTQWPF /DRU CPF VJG CXGTCIG ) URGGF KU CTQWPF /DRU Ě 2IIHU VLJQ LQ RSWLRQV 4GIKUVGTKPI KU C VWTP QHH DWV OCP[ 9K(K RQKPVU QHHGT HGCVWTGU NKMG (CEGDQQM NQIKP where free acces is given once the customer checks in to your Facebook page (which promotes your store too). Ě 3URPRWH \RXU ZHEVLWH DSS 7UG VJKU QRRQTVWPKV[ VQ FTKXG EWUVQOGTU VQ [QWT YGDUKVG QT CRR YJKEJ VJGP OCMGU KV GCUKGT HQT VJGO VQ Ć’PF NCVGT 6JG TKIJV CRR ECP CNUQ DG WUGF VQ RWUJ OGUUCIGU and exclusive offers to the customers every time they visit, thereby driving loyalty. Ě 3URPRWH \RXU :L)L Print some nicely designed posters, place them in prominent positions, and offer incentives to use it. Their phone will remember the connection for next time too.

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&KXFN WKH &KHFNRXW Why force customers to queue for 5 minutes when they can buy on Amazon in 5 UGEQPFU!Đ? With the right technology, customers could just scan and buy through their phone and either walk out, or leave somewhere secure to collect later. Imagine being able to RTQOQVG [QWT UVQTG YKVJ C ŧPQ SWGWGU IWCTCPVGGŨĐ? ;QW OKIJV PGGF UQOG GZRGTV CFXKEG VQ FQ VJKU TGCNN[ YGNN CU [QWŨNN PGGF [QWT UVQEM database and payment system linking to your app or 3rd party barcode scanning app. For a simpler option Paypal Here lets you take a card reader to the customer, who can pay using Paypal from their own smartphone. %H D )ULHQG 1RW D 6HUYDQW Today’s consumers not only know more about your products before they even step in store, they are also much more willing to self-serve. So why not let them do this (via your WiFi and app) and free your store assistants to become features of the store in their own right? 6JG K5VQTG 4KEJGT 5QWPFU CPF 9CVGTUVQPGU CNN RTQOQVG KPFKXKFWCNU YKVJ MPQYNGFIG taste or personality as part of the customer experience. Information can be found GCUKN[ QPNKPG UQ QRKPKQPU DGEQOG KORQTVCPV CPF KH [QW NKMG &CXG QT &CXKPC YJQ serves you, how much more guilty would you feel about putting the item back and DW[KPI KV QPNKPG NCVGT!Đ?

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5JGHĆ’GNF DCUGF +% +PPQXCVKQPU C NGCFKPI FGUKIPGT UWRRNKGT CPF FKUVTKDWVQT QH FKUVKPEVKXG JQOGYCTGU IKHVU CPF UGCUQPCN RTQFWEVU KU VQ RWTEJCUG JKUVQTKE VJTGG UVQTG[ RTGOKUGU KP 5JGHĆ’GNF CPF JKTG CFFKVKQPCN UVCHH HQNNQYKPI c OKNNKQP KP HWPFKPI HTQO 5CPVCPFGT %QTRQTCVG %QOOGTEKCN 6TKUVCP %QYGNN HQTOGF +% +PPQXCVKQPU KPKVKCNN[ KP YJGP JG FGUKIPGF CPF NCWPEJGF CP KPPQXCVKXG PGY RTQFWEV HQT FKURNC[KPI %JTKUVOCU ECTFU KP VJG JQOG +V RTQXGF CP KPUVCPV UWEEGUU CPF QXGT VJG EQWTUG QH VJG PGZV VYQ [GCTU %CTF *CPI 7RU6/ YQP OWNVKRNG CYCTFU 6GP [GCTU NCVGT CPF +% +PPQXCVKQPU JCU GZRGTKGPEGF UVTQPI FGOCPF for its expanding range of products, made up of its own portfolio of brands and private label design projects. The company now supplies products to many of the most trusted names in British retailing, with coverage in over 5,000 retail outlets in VJG 7- 6TKUVCP %QYGNN &KTGEVQT +% +PPQXCVKQPU UCKF ĹŤ9G CTG ITCVGHWN VQ 5CPVCPFGT %QTRQTCVG %QOOGTEKCN HQT IKXKPI WU VJG QRRQTVWPKV[ VQ VCMG VJG DWUKPGUU VQ VJG PGZV NGXGN We have seen strong increase in demand for our product ranges from our fantastic customer base. The move will allow us to display our products in a realistic retail environment in the new showroom, whilst developing our in-house design capabilities. +ŨO GZEKVGF PQV LWUV D[ VJG QRRQTVWPKVKGU KP VJG 7- DWV CNUQ KPVGTPCVKQPCNN[ CU YG GPVGT the next phase of expansion.â€? +% +PPQXCVKQPU JCU CNTGCF[ FGXGNQRGF UVTQPI VTCFKPI TGNCVKQPUJKRU YKVJ UWRRNKGTU KP #UKC CPF VJG HWPFKPI HTQO 5CPVCPFGT %QTRQTCVG %QOOGTEKCN YKNN CNUQ DG WUGF VQ GZRNQTG HWTVJGT KPVGTPCVKQPCN VTCFKPI QRRQTVWPKVKGU 6JG Ć’TO JCU UGV WR C UJQYTQQO in the Far East and, with support from Santander’s global network and international expertise, is forecasting a stronger contribution to its growth from overseas stakeholders. The company’s success is also partly due to the apprenticeship scheme they have developed with help from The Source Skills Academy. They have taken on 7 apprentices in roles such as Administration level 2 and level 3 which has allowed them to boost their workforce and invest in local talent.

As part of its expansion, the company is relocating from Sheaf Bank Business Park KP *GGNG[ CPF JCU RWTEJCUGF %GOGZ *QWUG QP 5CXKNG 5VTGGV 6JG EQOOGTEKCN UKVG YKNN JQUV VJG EQORCP[ŨU QHĆ’EGU FGUKIP UVWFKQ CPF UJQYTQQO 6JG 5JGHĆ’GNF QHĆ’EG QH NCY Ć’TO +TYKP /KVEJGNN CFXKUGF QP VJG TGNQECVKQP CPF EQORNGVGF CNN VJG NGICN CURGEVU QH C complicated purchase. The new premises, built in 1903, were originally known as part of Albion Works and were once home to metal dealers Thomas Ward Ltd - a company which a century ago supplied thousands of tons of recycled metal every day to the country’s steel Ć’TOU HQT VJG YCT GHHQTV 9CTFU DGECOG HCOQWU KP 5JGHĆ’GNF CU HTQO KV GORNQ[GF the services of an elephant called Lizzie to haul heavy loads of steel and machinery through the city’s streets. The company’s own horses had been taken off to the front for use by the military. &QPPC $WVNGT 4GNCVKQPUJKR &KTGEVQT 5CPVCPFGT %QTRQTCVG %QOOGTEKCN UCKF ĹŤ9G CTG delighted to provide funding to support a great local entrepreneur and to help enable VJG ITQYVJ QH CP GZEKVKPI DWUKPGUU Ť QPG VJCVŨU ETGCVKPI CFFKVKQPCN LQDU KP VJG EKV[ +% Innovations has a clear plan for expansion, driven by innovative and stylish products CPF C ITGCV PGVYQTM QH EWUVQOGTU CPF +ŨO EQPĆ’FGPV VJCV KV YKNN EQPVKPWG VQ DG C OCLQT local success story.â€?

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elevation treatments were amongst the works carried out following an agreed schedule of works for each property, and accounting for the fact that different properties were in need of varying levels of decoration or repair. The scheme included a number of properties forming the ground floor of a Grade II listed building, meaning particular care was required to deliver a result which gave uniformity to the building, enhancing its appearance and setting. The end result of the Spital Hill scheme is a striking improvement in the street scene, consolidating other regeneration investment in the area, and working to strengthen and promote the area’s distinctive offer and encourage further investment from the businesses themselves. &GXGNQROGPV YQTM KU PQY WPFGTYC[ HQT VJG PGZV 5WEEGUUHWN %GPVTGU RTQLGEV KP VJG 5JCTTQY .QPFQP 4QCF FKUVTKEV EGPVTG 6JG VGCO CTG EQPUWNVKPI YKVJ NQECN stakeholders to create a scheme in keeping with the area’s character. As a major route into the city centre with an established reputation for its variety of quality restaurants, the area possesses great potential, and there is a real opportunity to help secure and promote it as a unique destination.

+P JCXKPI FGNKXGTGF C UWEEGUUHWN UJQR HTQPV KORTQXGOGPV UEJGOG KP &CTPCNN &KUVTKEV %GPVTG VJG VGCO EQOOKUUKQPGF C HWTVJGT UJQR HTQPV UEJGOG HQT 5RKVCN *KNN which has recently been completed. Spital Hill is a district centre in the North East QH 5JGHĆ’GNF YKVJ C TGVCKN QHHGT OCFG WR NCTIGN[ QH UOCNN KPFGRGPFGPV UJQRU CPF restaurants, cafĂŠs and takeaways. RTQRGTVKGU YGTG KPENWFGF KP VJG 5RKVCN *KNN UEJGOG YJGTGKP NQECN EQPVTCEVQTU / RTQXKFGF EQUOGVKE TGHWTDKUJOGPV VQ VJG HTQPV GNGXCVKQPU QH VJG RTQRGTVKGU HTGG of charge to the businesses themselves. New signage, repainting, reglazing and

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Shortlisted for Prestigious Retail Award 6JG 5QWTEG 5MKNNU #ECFGO[ CRRTGPVKEG $GVJCP[ 5PQYDCNN JCU DGGP UJQTVNKUVGF HQT VJG ŧ#RRTGPVKEG QH 6JG ;GCTŨ 4KUKPI 5VCTU #YCTF JQUVGF D[ 4GVCKN 9GGM OCIC\KPG Bethany’s next step will be to attend an interview in London to aid them in deciding on C YKPPGT 6JG YKPPGT YKNN VJGP DG CPPQWPEGF CV 6JG 4KUKPI 5VCTU #YCTFU YJKEJ VCMG place in September at The Grosvenor House Hotel Ballroom on Park Lane, London. The evening recognises talented individuals with a VIP night to remember including a welcome from Ambassador Theo Paphitis who is famous for his appearances on &TCIQPUŨ &GP #IGF $GVJCP[ JCU DGGP YQTMKPI CV %JGUVGTĆ’GNF DCUGF (TGFŨU *CDGTFCUJGT[ UKPEG April 2014 and through her training, she has developed an abundance of skills within the trade and has become the small company’s biggest asset. Since joining the company Bethany has revamped the company’s social media and increased its online-presence, resulting in an increase in web sales by 40%. She has GXGP CVVTCEVGF EWUVQO HTQO CU HCT CĆ’GNF CU VJG 7PKVGF 5VCVGU

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$GVJCP[ UCKF ĹŤ+ ECPŨV DGNKGXG + JCXG DGGP UJQTVNKUVGF KVŨU C ITGCV HGGNKPI VQ JCXG O[ hard work recognised. I’m nervous but also excited to go to London and speak to the judges about the work I have done.â€? Bethany is continuously striving to learn and achieve; UJG JCU EQORNGVGF JGT 4GVCKN .GXGN SWCNKĆ’ECVKQP CPF RTQITGUUGF QPVQ C /CPCIGOGPV .GXGN EQWTUG The courses have helped her to generate new ideas and develop new proposals to maximise sales opportunities and expand the existing customer base. (TCPEC -GNN[ 9QTM $CUGF .GCTPKPI 6GCO .GCFGT CV 6JG 5QWTEG 5MKNNU #ECFGO[ UC[U ĹŤ9GŨTG UQ ITCVGHWN that we can share this journey with Bethany, she has achieved so much and we’re proud to have her as one of our learners. We wish her the best of luck in .QPFQP YGŨTG MGGRKPI QWT Ć’PIGTU ETQUUGF ĹŹ

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Implements New Systems to Improve the Customer Journey # TGEGPV KPXGUVOGPV KU GPCDNKPI %JGUVGTĆ’GNF DCUGF C)GGM VQ VCMG KVU EWUVQOGT ECTG VQ VJG PGZV NGXGN UGVVKPI KV CRCTV HTQO KVU EQORGVKVQTU

&KTGEVQT 2CWN #NNCP GZRNCKPU ō6JKU JCU VCMGP EWUVQOGT ECTG VQ PGY NGXGNU 9''&; CNNQYU WU VQ UGPF EWUVQOGTU VGZVU CPF GOCKNU CV '8'4; UVCIG QH VJGKT LQWTPG[ #P Online Portal enables customers to track any job or repair 24/7, download copy invoices or other records, communicate instantly with us, and even pay invoices by PayPal with a single click and much, much more.�

The business, established in 2009, is an electronics service, sale, build and repair EGPVTG +V TGEGPVN[ KPXGUVGF KP C PGY KPVGITCVGF 215 5GTXKEG CPF %4/ U[UVGO Ť 9''&;

(QT VJG NCUV [GCTU VJG RTGUVKIKQWU .Ũ1TČŒCN %QNQWT 6TQRJ[ JCU showcased some of the brightest VCNGPVU CPF JKIJGUV RTQĆ’NG PCOGU KP VJG JCKTFTGUUKPI KPFWUVT[ 6JKU [GCT 8KXKGPPGU C NWZWT[ JCKT CPF DGCWV[ UCNQP DCUGF QP 9GUV $CTU KP %JGUVGTĆ’GNF YCU C TGIKQPCN Ć’PCNKUV KP VJG 0QTVJ 'CUV #YCTFU The independent hair salon is owned and run by )GOOC $TCFUJCY YJQ KU CNUQ VJG %TGCVKXG &KTGEVQT 5JG GZRNCKPGF ĹŤ$GEQOKPI C Ć’PCNKUV KP VJG .Ũ1TČŒCN CYCTFU really put our salon and town on the map.â€? The salon opened in 2011 with an overarching aim of being an all-inclusive beauty house that is a cut above the rest. The business has stayed true to its word, constantly investing in its staff, training and

new technologies to continually improve and ensure it remains at the forefront of the industry locally and regionally. It prides itself on going the extra mile for clients, offering the best coffee and alcohol beverage bar, extra-long head massages, reclining backwash and prestigious product brands within the salon. 'CEJ EWUVQOGTŨU UGTXKEG CPF GZRGTKGPEGÇĄKU OQPKVQTGF XKC CP QPNKPG HGGFDCEMÇĄGOCKN VJCV KU NKPMGF VQ mylocalsalon.co.uk. As a result Viviennes is currently TCPMGF YKVJKP VJG VQR VJTGG UCNQPU HQT VJG 'CUV /KFNCPFU area. All customer reviews not only reflect on the good standard of hair and beauty but also customer care. The business’ dedication to customer care and exemplary service was recognised last year at the %JGUVGTĆ’GNF 4GVCKNU #YCTFU QTICPKUGF D[ &GUVKPCVKQP %JGUVGTĆ’GNF YJGTG KV YQP *CKT CPF $GCWV[ $WUKPGUU QH VJG ;GCT 8KXKGPPGU JQRGU VQ TGVCKP KVU VKVNG KP VJG 2015 awards after once again being shortlisted for the prestigious award.

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WIN £50 £50 of Meadowhall Meadowhall vvouchers. ouchers. The Sour Source ce Skills Skills Academy is committed to pr providing oviding equality for all and pr preventing eventing any form of discrimination. W We e welcome candidates fr from om all back backgrounds, grounds, we will treat treat all candidates with rrespect espect and dignity rregardless egardless of their back background ground and no candidate will rreceive eceive less fa vourable tr eatment on the gr ounds favourable treatment grounds eligion or belief (or lack of belief ), ethnic or national origin, age, gender rreassignment, eassignment, marital status, sexual of race, colour colour,r, gender orientation, nationality nationality,, rreligion belief), orientation or disability disability..

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For F or more mor e information call o orr email DSSUHQWLFHVKLSV#WKHVRXUFHDFDGHP\ FR XN D S S U H Q W L F H V K L S V # W K H V R X U F H D F D G H P \ F R X N 7 7KH 6RXUFH 6NLOOV $FDGHP\ KH 6RXUFH 6NLOOV $FDGHP\ 0114 263 5600 | info@thesour info@thesourceacademy.co.uk ceacademy.co.uk ZZZ WKHVRXUFHDFDGHP\ FR XN ZZZ WKHVRXUFHDFDGHP\ FR XN

023 - 038 FFB Aug15 23/07/2015 14:55 Page 15

With Great Businesses Across South Yorkshire (QT OCP[ [GCTU 6JG 5QWTEG 5MKNNU #ECFGO[ JCU DGGP QTICPKUKPI CRRTGPVKEGUJKR TGETWKVOGPV GXGPVU CV VJGKT HNCIUJKR DWKNFKPI QRRQUKVG /GCFQYJCNN 4GEGPVN[ YG JCXG UVGRRGF WR VJG HTGSWGPE[ QH VJGUG GXGPVU DGECWUG QH VJG JKIJ FGOCPF HQT CRRTGPVKEGU HTQO GORNQ[GTU YKVJKP VJG 5JGHฦ GNF 4GIKQP *GNF KP 6JG 5QWTEGลจU EQPHGTGPEKPI UWKVG QWT 4GETWKVOGPV VGCO YQTM JCTF VQ GPUWTG VJCV employers are matched with the right candidates who are looking for work in all UGEVQTU KPENWFKPI 4GVCKN *QURKVCNKV[ /CTMGVKPI 9CTGJQWUKPI CPF $WUKPGUU #FOKP #FFKVKQPCNN[ QWT NKPMU YKVJ VJG 5JGHฦ GNF %KV[ 4GIKQPลจU 5MKNNU /CFG 'CU[ RTQLGEV CNNQYU candidates to explore opportunities in many diverse industries from Engineering and /CPWHCEVWTKPI VQ *CKT CPF $GCWV[ Sourcing the right placement for the candidates is our number one aim; the apprenticeship fairs have been a great success in part due to involvement from many FKHHGTGPV RCTVPGTU KPENWFKPI 5;26' YJQ JCXG DGGP CDNG VQ CFXKUG ECPFKFCVGU QP VJGKT DGUV VTCXGN QRVKQPU VQ KPVGTXKGYU CPF TQWVGU VQ YQTM WUKPI RWDNKE VTCPURQTV วก %QNNCDQTCVKQP YKVJ ,QD %GPVTG 2NWU CPF VJG 9QTM 2TQITCOOG JCU GPCDNGF WU VQ TGCEJ even more candidates who come along to have the opportunity to apply for over 150 vacancies.

&WTKPI VJG GXGPV ECPFKFCVGU CTG CDNG VQ RKEM WR VQR VKRU QP YJCV KU KPXQNXGF KP CP apprenticeship. Parents are also welcome to attend and have found the event has helped them to understand what apprenticeships can offer their child and the job satisfaction and training these opportunities provide. An apprenticeship may not be the right route for everyone and we have many other different solutions available such as pre-apprenticeship training and traineeships. The most important outcome is that each candidate is guided towards the right support, information and guidance to suit their needs. The recruitment fair is also open to employers allowing them to conduct initial interviews with candidates on the day. Full details on how employers can get involved can be provided by contacting one of our team on 0114 2636654. Our next recruitment fair on the 26th August will be our biggest to date; there are NQVU QH QRRQTVWPKVKGU CPF YG YGNEQOG CP[QPG YJQ YQWNF NKMG VQ ฦ PF QWV OQTG CDQWV apprenticeships to attend and get involved. &CNG 4QDKPUQP *GCF QH 5CNGU CPF /CTMGVKPI UCKF ลซ#RRTGPVKEGUJKRU CTG VJG HWVWTG Employers are getting increasingly involved and this is reflected in the high volume of vacancies available right now.โ The Source Apprenticeship Fair; where everyone is welcome. WK $XJXVW SP XQWLO SP DW 7KH 6RXUFH 0HDGRZKDOO :D\ 6 ($

#P #YCTF 9KPPKPI $CMGT[วกKP 5JGHHKGNF #P CYCTF YKPPKPI DCMGT[วกKP 5JGHฦ GNF KU UGGKPI KVU RTQฦ VU TKUG CHVGT DGPGฦ VKPI HTQO C WPKSWG %KV[ 4GIKQP IQXGTPOGPV HWPFGF UEJGOG FGUKIPGF VQ FGXGNQR DWUKPGUUGU CPF improve workforce productivity. $TQQM $CMGT[ YJKEJ KU TWP D[ DTQVJGT CPF UKUVGT VGCO ,QJPวก'OGUวกCPF 5WGวก)TCXKNN CRRTQCEJGF 5MKNNU /CFG 'CU[ HQT RTCEVKECN CFXKEG QP JQY VQ CFFTGUU UMKNNU UJQTVCIGU YKVJKP VJG DWUKPGUU HQNNQYKPI C UKIPKฦ ECPV RGTKQF QH ITQYVJ #U UVCHH PWODGTU KPETGCUGF CPFวกVJG DWUKPGUU GZRCPFGF CPF TGNQECVGF VQ C วกUSวกHV DGURQMG DCMGT[ YJGTG VJG EQORCP[ KU TGURQPUKDNG HQT FGNKXGTKPI YJQNGUCNG DTGCF CPFวกEQPHGEVKQPGT[วกQTFGTU CNQPIUKFG KVU TGVCKN DWUKPGUU VJG QYPGTU TGEQIPKUGF CวกPGGF VQ UVTGPIVJGP NKPMU DGVYGGP VJG EQORCP[ลจU FKHHGTGPV FKXKUKQPU วก 5WGวก)TCXKNN FKTGEVQT $TQQM $CMGT[ UCKF ลซ#U VJG DWUKPGUU JCU ITQYP YG TGEQIPKUGF OCP[ QH VJG U[UVGOU CPF RTQEGUUGU YG TGNKGF WRQP HQT [GCTU YGTG PQ NQPIGT ฦ V HQT RWTRQUG 9G CRRTQCEJGF 5MKNNU /CFG 'CU[ VQ UGG KH VJG[ EQWNF QHHGT CP[ IWKFCPEG KP helping to improve the way in which our business operates as we realised that this was impacting upon the performance of the company.

.CWTC *C[ฦ GNF 2TQITCOOG /CPCIGT CV 5MKNNU /CFG 'CU[ UCKF ลซ6JG YQTM YG JCXG WPFGTVCMGP YKVJ $TQQM $CMGT[ KNNWUVTCVGU JQY VJG 5MKNNU /CFG 'CU[ RTQITCOOG ECP JGNR VQ OCMG C RQUKVKXG FKHHGTGPEG VQ DWUKPGUUGU KP VJG 5JGHฦ GNF %KV[ 4GIKQP PQV QPN[ VJTQWIJ JGNRKPI EQORCPKGU VQ KORTQXG GHฦ EKGPE[ DWV KP VJKU ECUG KV YCU OQTG CDQWV forging stronger links between the different divisions within the business. ลซ5MKNNU /CFG 'CU[ลจU YQTMHQTEG FGXGNQROGPV RTQITCOOGU CTG FGUKIPGF VQ JGNR EQORCPKGU DCUGF KP 5JGHฦ GNF %KV[ 4GIKQP VQ HNQWTKUJ 9G TGEQIPKUG VJCV GXGT[ business faces unique challenges. There are no strings, and no costs to the employer and the free services we provide help companies to not only increase productivity, but CNUQ NC[ FQYP VJG HQWPFCVKQPU HQT HWVWTG ITQYVJ ลฌวก 5MKNNU /CFG 'CU[ลจU YQTMHQTEG FGXGNQROGPV RTQITCOOG KU CXCKNCDNG VQ CNN UOCNN CPF OGFKWO UK\GF DWUKPGUUGU QRGTCVKPI VJTQWIJQWV VJG 5JGHฦ GNF %KV[ TGIKQP CPF ECP provide access to funding for training. (QT OQTG KPHQTOCVKQP XKUKV ZZZ VNLOOVPDGHHDV\ RUJ XN or telephone .

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15

023 - 038 FFB Aug15 23/07/2015 14:55 Page 16

5CTCJ ,COGUQP JCF CNYC[U FTGCOGF of running an elegant, warm, TGNCZKPI VGC TQQO YJGTG VJG UGTXKEG and attention to detail was second VQ PQPG CPF GXGT[QPG YCU YGNEQOG 5Q KP YKVJ VJG JGNR QH JGT HCOKN[ UJG QRGPGF ,COGUQPŨU %CHČŒ CPF 6GC 4QQOU ,COGUQPŨU JCU DGGP C YGNN MPQYP PCOG KP 5JGHĆ’GNF UKPEG 1TKIKPCNN[ HCOQWU HQT CPVKSWGU KV KU PQY CNUQ renowned for its wonderful afternoon tea, home-baked cakes, delightful lunches and welcoming atmosphere. 5CTCJ Ť YJQ NQXGU CNN VJKPIU XKPVCIG Ť UC[U ĹŤ'XGT[VJKPI is so rushed in this world and no-one seems to get a minute to relax, enjoy a cup of tea or coffee and appreciate the company of whoever they are with. This is what Jameson’s is all about. If you come into my world you might just get time to relax, even if it is just for a moment.

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We’re a little bit old school in that we’ve gone back to the way it used to be where the welcome is warm and everyone is treated with respect. ō+ NQXG GXGT[ OKPWVG QH TWPPKPI VJG VGC TQQOU + NQXG the cooking, I love the baking but most of all I love the interaction with customers. I love making them feel that they are the most important thing to me at that moment in time.�

ĹŤ9GŨXG EQOG C NQPI YC[ UKPEG YG QRGPGF LWUV QXGT three years ago. We’ve outgrown premises twice; we UVCTVGF CV EQXGTU CPF PQY JCXG LWUV WPFGT 1WT increase in turnover has even led to us having to be VAT registered. It’s hard work as we are constantly very busy but that’s great and I wouldn’t have it any other way. ĹŤ+ŨO CNYC[U UVTKXKPI VQ OCMG KV GXGP DGVVGT VJCP KV already is because I don’t believe you ever get to a point where you can say ‘this is it’. I feel you can carry on and make something even more amazing. I work hard at motivating my staff as this is reflected in the customer experience. In my book customer service must be outstanding and everybody should be greeted with a UOKNG +V OKIJV DG ŧKPŨ VQ RQWV DWV PQV KP ,COGUQPŨUĐ?ĹŹ

From Seb Schmoller, Citizen Maths Project Director ĹŤ/CP[ RGQRNG UVTWIING YKVJ OCVJU PQV LWUV KP ICKPKPI SWCNKĆ’ECVKQPU DWV OQTG KORQTVCPVN[ KP MPQYKPI JQY VQ WUG OCVJU VQ UQNXG GXGT[FC[ YQTMRNCEG RTQDNGOU 6JKU KU GURGEKCNN[ CP KUUWG KP VJG TGVCKN UGEVQT YJGTG UEJQQN NGCXGT TGETWKVU OC[ JCXG C XGT[ PCTTQY GZRGTKGPEG QH OCVJU CPF YJGTG QNFGT GORNQ[GGU PGGF VQ DTWUJ WR QP VJGKT MPQYNGFIG %KVK\GP /CVJU KU C PGY KPKVKCVKXG YJKEJ VCEMNGU VJKU RTQDNGO D[ QHHGTKPI C HTGG YJQNN[ QPNKPG EQWTUG KP RTCEVKECN OCVJU URGEKĆ’ECNN[ FGUKIPGF CTQWPF VJGUG V[RGU QH RTQDNGOU 6JG EQWTUG JCU DGGP FGUKIPGF D[ GZRGTVU KP VJG CRRNKECVKQP QH RTCEVKECN OCVJGOCVKEU HTQO VJG +PUVKVWVG QH 'FWECVKQP CV 7PKXGTUKV[ %QNNGIG .QPFQP ĹŹ 6JG EQWTUG YKNN JCXG Ć’XG OQFWNGU GCEJ QH YJKEJ YKNN GZRNQTG C FKHHGTGPV CRRNKECVKQP QH OCVJU 6JG EQWTUG JCU DGGP running since late 2015 with one pilot module. Two more will be available in October of this year with the remaining released in early 2016. Visit ZZZ FLWL]HQPDWKV FRP for more information.

039 FFB Aug15 27/07/2015 10:47 Page 1

MADE

The Entr epreneur Entrepreneur FFestival: estival: &#$i#*" &#$i#*"

madefestival.com &#$i#*" '27 ** &#$i#*" '27 ** madefestival.com 22 October 20 2015 15 9.00am – 6.00pm

Annabel K Karmel armel MBE Entr epreneurship is not a part-time job. Entrepreneurship It’s not eeven ven a full-time job. It’s a lif estyle. lifestyle. The The Sheffield College College

Event E ve ent Sponsors: Sponsors

JOIN US FFOR OR THE UK’S MOS MOSTT INSPIRING FESTIVAL FES TIV VAL A OF ENTREPRENEURSHIP •A ANNABEL NNABEL KARMEL KARMEL MBE • JB GILL GILL •G GEOFF EOFF R RAMM AM M • JOE MCEWAN MCEWA AN

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MADE brings together the UK’s MADE U K’s most successful entrepreneurs, incredible entr epreneurs, business owners, incr edible inventors inventors and makers.. Be inspir inspired, share magnificent makers ed, shar e insider tips, gain practical support, netw network, ork, meet funders and inv investors estors and promote business.. pr omote your your business

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067 ESide July15 24/06/2015 15:14 Page 1

YOUR LOCAL DEALERSHIP

DONCASTER’S ORIGINAL FRIENDLY FAMILY USED CAR SUPERMARKET, OWNED AND RUN BY LOCAL PEOPLE, FOR LOCAL PEOPLE

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Year/Reg: 2010 (60) Engine size: 3.0L Fuel type: Petrol Gearbox: Automatic Body style: Saloon Colour: Black

£5000 worth of Factory Extras

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Black Edition Year/Reg: 2011 (11) with Alloys Engine size: 2.0L Fuel type: Diesel Gearbox: Manual Body style: Convertible Colour: Silver

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TELEPHONE: 01302 368037

or visit our website at: www.fleetdirectofdoncaster.co.uk Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4PF | fleetdirect@btconnect.com

041 FFB Aug15 27/07/2015 11:14 Page 1

First For Business

RECRUITMENT

AUGUST 2015

www.ffb-online.co.uk

POWER PEOPLE LTD AND INTELLIGENT RESOURCING LTD… MUCH MORE THAN ‘JUST’ RECRUITMENT BUSINESSES. ower People and Intelligent Resourcing have been in business since 2010 and 2002 respectively and have been operating from Sheffield since 2012. Despite living on opposite sides of the country, directors Mark Kennedy and Ken Inglis decided to base the companies in Sheffield as it was close to a number of established clients and they were able to source excellent recruitment personnel to join and expand the two companies.

P

Power People Ltd (www.powerpeople.biz) provides engineering support to many companies around the UK and Europe from the Sheffield office. This support is the resourcing of engineering and commercial personnel on a temporary, contract or permanent basis covering blue collar trades up to white collar strategic management roles. Power People can also provide the pay rolling of temporary staff and real time

compliance and training management via an online portal. Personnel supplied range from blue collar engineers for repair/maintenance and major project work on power stations, petrochemical sites and cement works through to senior roles such as project control managers, procurement managers, proposal managers and architects for new build projects such as EFW (Energy From Waste) power stations to life science research facilities. Intelligent Resourcing Ltd (www.intelligentresourcing.net) covers the resourcing of all other technical, commercial and administration roles within the manufacturing, pharmaceutical, IT, food, fine chemicals and legal and financial service industries. Intelligent Resourcing’s business model is to provide expert advice and support to a wide variety of industry sectors across a range of disciplines. This is

Power People is an independent specialist recruiter providing qualified, experienced, healthy and safe engineering personnel to the Power/Process, Nuclear, Nuclear Decommissioning, Petrochemical and Renewable Energy sectors, UK and Worldwide. We provide a full engineering personnel support to our clients, specializing in the supply of high calibre blue or white collar engineers, either in the form of full project teams, main trades labour on major projects or as individual specialist engineers for specific roles.

• • • •

Temp / Contract Recruitment Permanent Recruitment Sector based Training / Training Management Compliance Management

Power People Ltd The Quadrant | 99 Parkway Avenue | Sheffield | S9 4WG T: 01142 270533 | E: office@powerpeople.biz www.powerpeople.biz

achieved through a highly capable core team, supported by a broad network of industry expert associates drawn upon as and when required. This provides the ‘strength in depth’ to mobilise effective and appropriate project delivery teams. Intelligent Resourcing also provides a unique business model of varying levels of support from bespoke headhunting, management development and due diligence activity to the management of high volume ‘upsizing’ projects across a variety of disciplines within the service sector.

Please contact Power People at office@powerpeople.biz or 0114 227 0533. Please contact Intelligent Resourcing at mark@intelligentresourcing.net or ken@intelligentresourcing.net or call 0114 227 0533.

Intelligent Resourcing is affiliate to an International network of Specialist Search and Selection Businesses. Through this association, we are able to access talent from across the globe, delivering cost effective assignments for a variety of clients including Financial and Legal Services, Pharmaceuticals, Food, Fine Chemicals and the IT sector.

• Individual Search and Selection • Database and network search • Permanent & Contractor Recruitment and Management • Recruitment Process Outsourcing

INTELLIGENT RESOURCING

The Quadrant | 99 Parkway Avenue | Sheffield | S9 4WG E: Kark@intelligentresourcing.net Ken@intelligentresourcing.net Kayleigh@intelligentresourcing.net T: 01142 270533 | W: www.intelligentresourcing.net

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042 - 043 FFB Aug15_Layout 1 27/07/2015 11:11 Page 1

First For Business

AUGUST 2015

www.ffb-online.co.uk

CELEBRATING TEN YEARS AT THE QUADRANT SHEFFIELD’S PREMIER BUSINESS CENTRE IS CELEBRATING ITS TENTH ANNIVERSARY. ompleted in June 2005 as part of an £11.6million business development, The Quadrant has since been home to almost 150 businesses.

C

The Quadrant gives customers the best of all worlds – a stunning award-winning building with excellent facilities and the bonus that they are supporting the community around them. As a social enterprise owned by Manor and Castle Development Trust, The Quadrant channels its profits into local projects to create jobs, provide training and offer new life changing opportunities to people in some of the most deprived areas of Sheffield. Every penny made helps build new lives. The Quadrant is located within the M1 corridor, just off the Sheffield Parkway, which is the main route from Sheffield city centre to the motorway networks via M1 Junction 33. It is thus located in a strategically important position in a fast developing economic area and offers easy access to the city centre. The offices, which range in size from 265 sq ft to 3,373 sq ft, are equipped to a very high standard. They have raised access floors, suspended ceilings, high quality lighting, mechanical air ventilation and are fully cabled for voice and data. Local company Ask4 provides voice and data connectivity to individual offices. A shared office facility and virtual tenant services are also offered. The Quadrant has its own high quality café open from 7.30am to 3pm and tenant and visitor needs are met through a fully staffed reception with photocopying, franking, postal and

42

secretarial services and telephone answering. The unique ‘indoor street’ and glazed atrium, which runs down the spine of the building connects the suites. This provides a comfortable area in which to hold informal business meetings, network, relax or surf the internet on The Quadrant’s free wireless network. For more formal meetings, The Quadrant offers a spectacular round glass-walled conference room which can hold up to 50 people theatre style, 30 classroom or 24 boardroom style. There are also two purpose-built, glass walled meeting rooms. These are serviced with refreshments and food by The Cafe. The building was developed to the highest specifications using high quality material. Not only is it aesthetically pleasing but it is also environmentally friendly, featuring high levels of insulation, high air tightness, solar shading to minimise heat gain and photo voltaic solar panels on the roof. The Quadrant has 220 car parking spaces so tenants can have as many permits as they need. There are landscaped grounds, manned security and extensive CCTV coverage and tenants have access 24 hours a day 365 days a year.

To celebrate this milestone The Quadrant has collaborated with First for Business to produce this special tenth anniversary feature with the support of tenants and partners including: CVC Event Services, DP Electrical Services, Line One Sales, Power People and Intelligent Resourcing.

042 - 043 FFB Aug15_Layout 1 27/07/2015 11:12 Page 2

ANNIVERSARY

FACTS

BACKGROUND

• Home to 148 businesses in the past ten years • Host to 7,260 meetings and events in the conference and meeting rooms over the past ten years

LONGEST STANDING TENANTS • JW Wines (Dec 2005) • Kaplan (2006) • National Open College Network (2006) • Great Places Housing (2007) • ACIS Housing (2007) • Line One Sales (2009) • Roslyns Accounting (2009)

The Quadrant is a social enterprise owned by Manor and Castle Development Trust – a community based charity that was established in 1997 to work with local people to regenerate the neighbourhoods in the Manor and Castle ward. It was the pioneering spirit of the Trust plus its capacity for innovation and creativity that led to the birth of what is now known as The Quadrant. The project satisfied three key aims: • To begin the process of regenerating the former Parkway Wholesale Markets site and act as a catalyst for the development of Parkway Business Park. • To provide SMEs with much needed high quality managed workspace within which growth would be encouraged and supported. • To provide MCDT with an asset that would provide a long term income stream.

LAUREN WHITE, CENTRE MANAGER “Customer delight is at the heart of everything we do at The Quadrant. We aim to offer our tenants much more than just office space. We foster a vibrant, exciting business community and with the average person spending 40 hours a week in the office, we aim to make The Quadrant feel like their second home. Our tenants are made to feel special and that is because they are special and each member of ‘The Quad Squad’ is committed to providing an exceptional experience. We genuinely care about each business and each individual – and it shows.”

PHIL ASHTON, LINE ONE SALES “Congratulations on achieving a whole decade! It has been a pleasure to have been involved with the Quadrant for over half of that time. We at Line One Sales wish you all the very best for the future and hope that the next ten years prove to be as successful as the first.”

SCOTT RUTHERFORD, VOHKUS “We would like to wish you all a happy birthday and a big thank you.

Everyone is mentioning the ‘building’ however it’s irrelevant without good people. You make sharing this office space a great experience because you share our humour and friendly approach.”

JILL WHITE, ANDY HANSELMAN CONSULTING “As tenants of The Quadrant for more than four years my only disappointment is... Why didn’t we move here years ago? From walking through the door to leaving at 9pm (yes 9!) at night nothing is too much trouble. From Friday sweets, Christmas markets, tenant networking, furniture loaning, logistics removing and charity giving, The Quadrant really is first class!”

GREG DARWIN, HELPSYSTEMS “You were head and shoulders above everyone else when it came to looking for new office space, in terms of the presentation of the building and available space, responding to questions quickly and coming across as really friendly and welcoming. The process of moving in went very smoothly and we’ve felt really welcome since we’ve been here.”

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044 FFB Aug15 27/07/2015 14:34 Page 1

D.P. ELECTRICAL

SOLUTIONS LIMITED Industrial, Commercial & Domestic Electricians

Congratulations to The Quadrant on their 10th Anniversary

The Quadrant combines a spectacular building that will impress clients with the perfect serviced working environment. We have something to offer businesses of all shapes and sizes from small start-up enterprises to rapidly expanding companies.

A great place to work • £75 +VAT per month for a virtual office • £175 +VAT per month for a shared office including telephone line and internet connection • Offices from £505 +VAT per month

A great place to meet • 8 person meeting rooms • 16 person meeting rooms • Seminar and conference rooms to accommodate up to 50 people

Reader 10th Anniversary Offers: * Try out our shared office for a month for free! Call Kristy on 0114 227 0005 or email kristy@quadrantsheffield.com to arrange a viewing.

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Tel: 07904 244 712 or 01142 880 183 Email: dp.electrical@sky.com

First For

For bookings call Dave on 0114 213 8309 or email david@quadrantsheffield.com

@ffbmagRMC

MAGAZINE CONGRATULATIONS TO

ON THEIR

10th ANNIVERSARY 44

* Hold an event in any of our conference, training or meeting rooms this August and pay just £10 +VAT!

Line One specialises in supporting UK/Eire based businesses with the state of the art technology and build programmes; from the simplest modern semiconductor products to the more complex sub assemblies. Our clients are in every market segment such as metering and instrumentation through to security and motion control. Line One Sales Limited, The Quadrant, 99 Parkway Avenue, Sheffield, S9 4WG Tel: +44 (0)845 453 1169 Fax: +44 (0)114 2499 783 Web: www.lineonesales.co.uk

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For business presentations and prestige conferences in the Sheffield city region • Quality Audio-Visual equipment hire • Technical support • Full conference service

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E info@cvceventservices.co.uk

T 0114 245 4484

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First For Business

MOTORING

AUGUST 2015

www.ffb-online.co.uk

TURNING OVER A NEW LEAF Alfa Romeo has unveiled a serious contender to the BMW 3-Series, Audi A4 and Mercedes-Benz C-Class – and boy does it look good. The Giulia, the long-awaited successor to the 159, is dripping with Italian style and elegance but has lots more to make you sit up and take note. For a start, it’s rear-wheel drive (all-wheel drive will also be available) with perfect 50/50 weight distribution; a strong indication that it will drive as good as it looks. This is aided by the use of carbon fibre, aluminium and plastic, giving the car an extraordinary weight-to-power ratio. The Giulia will launch in 2016 with the flagship Quadrifoglio version, a 510hp behemoth which utilises a state-of-the-art six cylinder turbo petrol engine with Ferrari-inspired technologies. The queue starts here.

SOME OLD FAVOURITES GET A NEW LEASE OF LIFE WHILE ALFA ROMEO UNVEIL THEIR LATEST SUPERSTAR, WRITES RICHARD ABBEY.

A NEW CLASS OF MINI

DYNAMIC CLASS

Although larger than its predecessor, the biggest changes to the new MINI Clubman have been made under the bonnet with the introduction of new TwinPower Turbo Technology engines.

Mercedes-Benz’s change of direction for it’s A-Class proved to be a gamble worth taking – and now they’ve unveiled a new version of the sporty hatchback.

Three units will be available from launch, the MINI Cooper Clubman, the MINI Cooper D Clubman and the MINI Cooper S Clubman, with prices starting from £19,995. A choice of two petrol engines with three or four cylinders will be offered alongside a four-cylinder diesel. Six-speed manual transmissions will be offered as standard although a new eight-speed Steptronic transmission will be available as an option on the MINI Cooper D and MINI Cooper S Clubman. All cars will come with MINI’s highly acclaimed Navigation System as standard.

Lookswise you’ll be hard pushed to notice any difference; it’s inside where the changes have been made. The biggest improvement is perhaps the introduction of DYNAMIC SELECT, which allows the driver to change the car’s characteristics at the touch of a button. The engine, transmission, suspension, steering and air conditioning are all tuned to fit with one of the selected driving modes – Comfort, Sport, Eco and Individual. There’ll be four petrol engines and four diesel engines, the latter of which includes a new 109hp A180 d with CO2 emissions of just 89g/km.

BRAND ICON The Mazda MX-5 has long been considered one of the best – if not the best – valuefor-money roadsters on the market. And now it just got even better. The all-new model, characterised by rear-wheel drive, perfect 50/50 weight distribution and more comfort and technology than ever before, was launched at the recent Goodwood Festival of Speed. It’s shorter, lower and wider than its predecessor as well as lighter. Two SKY ACTIV-G petrol engines – a 1.5-litre 131ps and 2.0-litre 160ps – will be available along with five trim levels. All models feature LED headlights, alloy wheels and a six-speed manual gearbox. Jeremy Thomson, Mazda Motors UK managing director, said: “The MX-5 is Mazda’s brand icon and it embodies all that is great about our products. Its fun to drive character has strengthened the bond between Mazda and its customers for 25 years.” The new MX-5 will continue to offer value for money, with prices ranging from £18,495 to £23,295.

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