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Countdown to Christmas! We are about to start the last quarter of 2018 and the busiest period of the year as our clients look to make decisions and take action before the Christmas break.
Because the property cycle for most of our clients is 4 or 5 years on average, we sometimes lose sight of the future and taking the steps we need to take to “future proof” our business. We sometimes simply focus on the transaction today, the next listing or next sale and not on the strategies we need in place to grow our repeat and referral opportunities –
Now, I know it’s too early to be talking about Christmas, but it is less than 100 days away, and realistically if our clients want to have either sold and settled or bought and moved in before the end of the year, there are only eight weeks left to list and market a property.
• Deliver extraordinary client experiences – stand out – differentiate – be memorable
So what’s our plan for the next eight weeks? That has to be our focus.
• Wow our clients at settlement and then stay in touch – forever!
• Run a digital marketing campaign – List Now and Move by Christmas! • Telephone every contact in your data base • Lift your local profile - double the number of open homes in your geographic farm area, deliver Bluebooks with your card into all local businesses, door knock twice a week, double the number of Just Sold and Just Listed flyers delivered • Double the number of posts on Facebook and Instagram, and tweets on Twitter • Email a “New Listings” and “Open Home” list to every buyer every Friday • Have every seller invest in a large photo board to increase your exposure as well as the exposure of the property to the marketplace • Email or SMS every open home visitor with a short ‘thank you for coming’ video from you and then call every one of them back The next eight weeks are vital for finishing this year strong – what we do now will determine how we finish, so make sure the plan is set, the activities in place and ensure that your year finishes on a real high! At Conference this year I spoke about the opportunity we all had, irrespective of the market, by simply focussing on the basics. Real estate is a simple business … it’s just not an easy business. The basics haven’t changed – maybe technology has changed how we do it or the vehicle we use, but at the end of the day, it’s about talking to more people, being professional, doing what you say you will and developing and nurturing relationships. Repeat and referral business is the absolute key to unusual success as an individual, an office or a group in the real estate industry.
• Deliver the Harcourts Promise and use the Seller Log in
• Provide interesting and accurate market information quarterly and become your clients professional real estate advisor • Provide evidence of your success – just sold and just listed – give your clients and contacts confidence in your ability to help them and their friends and family • Contact every buyer and seller on the anniversary of their sale or purchase – personally • Send every one of them birthday cards and Christmas cards plus throw an annual client party – maybe join with others in your office or do as an office – to thank them for their ongoing support • Make Harcourts Complete a part of your service to your clients Already this year we have achieved exceptional results – in every one of the 10 countries we operate in – so let’s be clear on our plan for the next eight weeks and finish the year strong! But let’s also take our business to the next level, let’s future proof our success and create client relationships that last! Have an outstanding next quarter, thank you for all that you do to ensure that this Group continues to grow our presence and market share, and deliver truly extraordinary client experiences! Great prospecting, listing and sales!
Mike Green Managing Director Harcourts International
Issue 3 // 2018
IN Features Search First Interface
Issue 3 // 2018
In the Family . . ............................... 05 Connected
Harcourts Technology Roadmap. . ....... 08 Harcourts Client Experience.. ............. 10
Make it easy
Always Available
Augment Common Interactions
Workplace Update ......................... 12
IN Place
Fast Feedback
08
New Zealand ................................ 14 Australia . ..................................... 16 South Africa .. ................................ 20 Indonesia .................................... 21 USA .. . . . . . . .................................... 22 On the cover: With the launch of Harcourt’s Client Experience Program, we have collected a pile of reviews from around the world. Read more about the program inside the magazine on page 10.
IN Departments Landmark Harcourts ....................... 19 Strategy . . .................................... 23
10
Events . . . . .................................... 26 Academy ..................................... 27 Auctions . . .................................... 28 eBusiness .................................... 30 Marketing & Technology .. ................. 32
This magazine is about you, and your feedback is valued. If there is something you would like to see more of in Inside Magazine, please send us an email at inside@harcourts.net Editor Designer Advertising and contributions
Dana Paxton Meadhbh Tobin inside@harcourts.net
While every effort has been made to ensure that the information in this publication is accurate we recommend that, before relying on this information, you seek independent specialist advice.
Foundation .................................. 34
IN Profiles Campbell Scott.............................. 14
12
Rob Carter.................................... 15 Kathy Clark................................... 22 IN Academy
HOW WE MAXIMISE THE VALUE WE PROVIDE TO OUR OFFICES IN THE FUTURE
VIPACCESS-ITSUP2ME
IT’S ALL ABOUT …
Have you claimed your free backstage interview pass? See what our amazing speakers and coaches had to share after their conference presentations. Learn from the industry’s best as they share their knowledge and tips for success during these short, sharp video interviews.
23
27 Kevin Roberts
International Business Leader
Justin Brennan
Business Partner/Realtor
Amanda Stevens Speaker & Author
32 Cam Calkoen
Inspirational Speaker
+ MANY
W E LCO M E TO T H E H A R C O U R T S F A M I LY It is always exciting to welcome new faces and offices to our wonderful organisation as it is a reflection of our growth and success. Over the next few pages we feature the offices and corporate staff that have recently become a part of the Harcourts family. We are all immensely proud to have you in the team and look forward to sharing an exciting and prosperous future with you.
OFFICES
Harcourts Section One
Harcourts 7Springs
Welcome to the newest office in Surabaya – Harcourts Section One. This hard-working team is looking forward to continued success in the real estate market.
Harcourts Indonesia welcomes the newest office in East Jakarta – Harcourts 7Springs.
Business Owners: Mr. Roy Anthony and Mrs. Aini Sugianuraini
Business Owner: Mrs. Anastasia
E: royanthony@harcourts.co.id aini@harcourts.co.id
E: Anastasia@harcourts.co.id
Harcourts Pinnacle
Harcourts Sheppard & Co
We are here in Downtown San Diego, Gaslamp Quarters. Showcasing local artist on our walls as well as full service on all real estate needs: property management, investments, buy, sell, renovate. Entourage Realty Group celebrated their Grand Opening on April 26th with food, friends, and a ceremonial ribbon cutting.
Harcourts South Australia welcomes Brenton & Tania Wundenberg and their team to the group. They have been operating as Eastern Property Rentals, specialising in Property Management for the last 25 years, and are very excited about this progression which will ensure their clients benefit greatly from the extra services which will be provided.
Business Owner: Jennifer Wu
Business Owners: Tania & Brenton Wundenberg
E: Jennifer.wu@harcourtspinnacle.com
E: Brenton.wundenberg@harcourts.com.au
East Java, Rungkut, Surabaya, Indonesia
San Diego, California, USA
East Jakarta, Jakarta Garden City, Cakung, Indonesia
Linden Park, South Australia, Australia
www.international.harcourts.net 5
INThe Family
OFFICES
Harcourts Prestige
Harcourts Topline Realty Ltd
Harcourts Western Australia CEO Paul Blakeley is proud to announce the newest office to join the real estate franchise network will be helmed by Anna-Marie Bartolome. The new office services the greater Canning Vale region.
Mehul Mody is excited to align his values to the Harcourts brand and says his drive to help people find their new home as well as remembering that there is something new to learn every day, is what he enjoys most about the industry. About his venture into ownership Mehul added, ‘it’s about giving the customer the right advice, every step of the way’ to help them achieve their long-term goals.
Canning Vale, Western Australia, Australia
Business Owner: Anna-Marie Bartolome E: anna.marie@harcourts.com.au
New Windsor, Auckland, New Zealand
Business Owner: Mehul Mody E: mehul.mody@harcourts.co.nz
Landmark Harcourts Gatton Gatton, Queensland, Australia
Harcourts Newcastle
Newcastle, New South Wales, Australia Harcourts Newcastle boasts a fresh, energetic feel under the management of Niki Bogdanovski, Joel Soldado, Sam Tsiaousis, and Michael Hardy. The dynamic team have close to 35 years combined experience within the Newcastle/Lake Macquarie region. They bring a depth of local market knowledge, as well as unrivalled passion for exceeding client expectation. Business Owners: Joel Soldado, Michael Hardy, Sam Tsiaousis, Niki Bogdanovski
Stacey is a long-term resident of Gatton and is well known in the real estate and rural industry in the Greater Gatton and Lockyer Valle region. Stacey and her family also operate their own Brahman Cattle Stud. Business Owner: Stacey Garrett E: stacey.garrett@landmark.com.au
E: joels@harcourts.com.au, michaelh@harcourts.com.au nikib@harcourts.com.au, samt@harcourts.com.au
Landmark Harcourts Rylstone Rylstone, New South Wales, Australia
Landmark Harcourts is proud to welcome Stewart Adlington and team, who speclise in Kandos, Rylstone, Mudgee, Clandulla, Charbon, Lue, Bylong, Glen Alice, Glen Davis, Ilford, Sofala, Capertee and surrounds. Business Owner: Stewart Adlington E: stewart.adlington@landmarkharcourts.com.au
Harcourts Metro
Newmarket, Auckland, New Zealand Situated in the exciting suburb of Newmarket; an area that is evolving and growing exponentially, business owner Alan Copeman has teamed up with Murray Smith who has a wealth of industry experience in the city. Together they've created a dynamic team capable of pushing boundaries, exceeding targets and loving every minute of it. Business Owner: Alan Copeman
Landmark Harcourts Bundaberg
E: alan.copeman@naiharcourts.co.nz
E: lindsay.ward@landmark.com.au
6 INSIDE Harcourts
Bundaberg, Queensland, Australia
Landmark Harcourts is proud to welcome Lindsay Ward and the office to the family tree. Business Owner: Lindsay Ward
INThe Family
PEOPLE Gavin Toyama
Business Operations Manager, Harcourts South Australia, Australia Gavin began his real estate career at 21, starting as a Property Manager. There he built a successful client relationship, excelling in communication and service, while always ensuring a friendly environment. Through his experience, his strong background in technology and drive for problem solving, Gavin has relished his new role as Business Operations Manager for Harcourts South Australia. Gavin has completed a Bachelor of Health Sciences at the University of Adelaide and shares a strong passion for health and martial arts. Gavin works with offices throughout South Australia in operations and training.
Babette Coutanche
Property Management Operations Manager, Harcourts Queensland, Australia Babette joined the Harcourts QLD team with a wealth of Property Management knowledge experience from grass roots, operational and corporate levels. A real estate career begun as a receptionist 18 years ago, she has worked her way through all roles in Property Management. Most recently 5 years spent with McGrath Estate Agents from Property Management Operations to Property Management Performance Management looking after franchise offices nationally. Babette’s passion is to guide and coach franchise business owners to promote strong leadership, culture, efficiencies, rent roll growth, scalability, profitability and structure in the property management side of their business.
Justine Newhill
Business Operations / Marketing Manager, Harcourts WA, Australia As the Business Operations and Marketing Manager for Harcourts WA, Justine assists staff with all the technology in the Harcourts Academy and state branches. She provides training on an on-going basis around HarcourtsOne, Websites and all other Harcourts systems and processes. Justine also trains sales representatives and business owners in the use of all Harcourts apps, eOne app, a contact, task & listing database and eCampign, the listing presentation app.
Jenni Wood
Academy Trainer & Business Development Manager, Harcourts WA, Australia Jenni has worked in real estate since 1987, focusing over the the past two decades on corporate support, leadership and training with specialist skills in the areas of property management, administration and real estate sales. As a licensed real estate agent and industry trainer & assessor, her inclusive approach to training ensures candidates gain the very best possible experience where they can apply new and renewed skills to their daily practices to achieve greater success.
Barbara Ding
Northern and Central Academy Trainer, Harcourts New Zealand Barbara’s recognised credentials as a top performer in both real estate sales and management underpin her role as Academy Trainer. Her reputation for all things real estate, people, commitment to excellence and acknowledged leadership qualities allows Barbara to train with credibility and impact.Barbara sets an example with her high level of professionalism and knowledge and translates into tangible benefits for the success of others in their real estate journey and is invaluable in the training environment.
Jodine Clark
Head of Property Management, Harcourts New Zealand The new challenge ability to educate New Zealand landlords on how important a professional property manager is to their investment plan is something Jodine looks forward to fulfilling.Prior to joining the corporate team at Harcourts, Jodine held the position of General Manager – Commercial Property Management for NAI Harcourts. Jodine’s background in real estate exceeds 27 years with extensive experience in body corporate management, holiday rentals and business management. Jodine specialises in systems and processes, but her focus remains on building relationships.
www.international.harcourts.net 7
INFeature
Search First Interface
Make it easy
Always Available
Connected
Augment Common Interactions
Fast Feedback
An experience centred around our very own Harcourts Promise. To keep our clients informed, up-to-date, and partners for life. At Harcourts, the Tech Team makes it their mission to stay proactively in touch with users: they listen, ask questions, and spend time ensuring all clients’ needs are met, no matter how big or small. To this end, the Tech Team has collected vast amounts of information about what is important to users, and what they want the most out of the HarcourtsOne product suite. Recently these findings have been incorporated into a comprehensive roadmap, with the goal of building a re-imagined HarcourtsOne, with a new and refreshing focus on design and accessibility.
8 INSIDE Harcourts
Soon, HarcourtsOne will be able to provide sales consultants, office administrators, and business owners with a carefully-tailored experience that is unlike anything they have used before; one that is centred around our very own Harcourts Promise: to keep our clients informed, up-to-date, and partners for life. In the short term, the focus is on the sales consultant; more specifically, the assurance that they are able to effectively identify, capture, manage and communicate with their target market.
INFeature
Accuracy is one of the bulwarks of truth Anna Jameson
Future focus – 5 key areas Accurate Targeted Marketing Manage a sleek and orderly contact database, with effortless data entry, the ability to merge and prune contacts, and a cleaner, more comfortable design. Make meaningful engagements with clients through historical communication reports and take advantage of a new email integration through Office 365.
Prospect by Property Manage properties as prospects by recording estates and regions of interest. Categorise properties by how ‘hot’ they are, and associate them with your key contacts, helping to build a history of property information to lay the groundwork for your next sale.
Security Security is being enhanced and overhauled – passwords are more secure, and there is a single, secure sign-on for the entire HarcourtsOne Software Suite, meaning your data has never been safer.
Contracts Trust A reimagined Contracts and Trust management tool means you can quickly and accurately manage contracts for all your offices in a single, centralised application. Data entry is not only a breeze, but now fully integrated with HarcourtsOne, meaning your information, reporting, and contract management is smooth and straightforward. Finding essential information - contacts, contracts, and solicitors – has never been easier.
Vendor Report New, compelling client apps do away with the need for static PDF printouts and emailed vendor reports; you can now provide vendors with a real, dynamic sense of how their property sale is tracking from moment to moment. Every time a phone enquiry is completed, or a home inspection occurs, your app dispatches a notification, providing the vendor with a powerful assurance that they are always kept in the loop.
www.international.harcourts.net 9
INFeature
Measure, listen, then act. It’s human instinct to expect a great client experience in all walks of life. When we don’t experience the level of our expectation, we tell plenty of people. When we do, we rarely share.
The Harcourts Client Experience Program is about being obsessed with our clients to ensure we have the finest experience in real estate. It is a game changer as it enables us to listen, measure and act on the real-world unfiltered feedback we get from the front line.
No more guessing! We just need to measure, listen and then act on what we are told. We can forecast the future by listening to our clients! Being able to identify quickly which clients are at risk and which clients are our biggest fans will predict our future growth.
We need to create a short list of client pain points to eliminate or fix, jump on the opportunities to innovate and focus on where we may have a gap against competitors whether it be positive or negative.
Net Promoter Score The Net Promoter Score framework was created following extensive research in client satisfaction and looking at a range of existing techniques companies were using to measure satisfaction. The NPS survey format was designed to be as easy as possible for clients, while also giving us the most useful data. Where NPS strikes a perfect balance. A simple one click initial question makes it easy for clients to provide us with an answer and gives us enough detail to understand how they feel and what we need to do. We’ve collected over 8,000 responses, to date, To read some of them, check out the cover of this magazine.
10 INSIDE Harcourts
6.2. ating is 5 r S P N d mbine ht or er our co lients who boug b m e t p e ur c ly S 0! As of ear oting is 69% of o a 9 or a 1 n s h u d e t Wort a sold r
INFeature
Our Corporate CX Champions Contact directly to discuss the CX Program or to arrange a personal login.
AUSTRALIA QLD
Heather de Fina
NSW
Natalie Mikhael
VIC
Vanessa Maher
VIC
Justin Balsillie
TAS
Tony Morrison
SA
Jo Phelps
SA
Andrew Leach
WA
Justine Newhill
LMH
Jessie Arnold
Not simply a survey The feedback enables us to seriously look at innovation, our training, our digital strategy and simply listening to and talking with our clients will generate leads. The exact same survey is being sent to all Harcourts clients: Buyers – anyone that has unconditionally bought a property; and Sellers – anyone that has a sold a property. The survey is sent at the time of settlement where possible.
NEW ZEALAND Ciaran Lowney Central
Tony Renwick
Wellington
Vanessa Balfour
South Island Jim Davis
Northern
Shane Prasad
Northern
Tina Wright
SOUTH AFRICA
Anton Jansen van Vuuren Christel Willett
Where to find more resources In HarcoutsOne, under Product and Services, go to the folder called Harcourts Client Experience. You will find CX Guides, training videos, marketing pieces and review templates. Join the Harcourts CX group on Workplace.
Story Time A family bought a house through Scott last year in Paradyskloof, Stellenbosch. The sellers had a labrador at the time when the purchasers viewed the home. When the family moved in, the buyers’ little girl was very disappointed as she thought the dog came with the house. Scott had a discussion with the new owners and with their permission Scott bought the little girl a puppy to go with her new house.
Needless to say that touch left quite an impression. Scott McNaughton Agent, Harcourts Winelands, South Africa
www.international.harcourts.net 11
INFeature
Helping teams move faster, collaborate better and make smarter decisions. What’s new with Workplace? I’m glad you asked! Starting in this issue of Inside Harcourts magazine, we’ll update you on our connectivity platform that’s rapidly enhancing and improving the way we communicate and work, plus we’ll also share what’s coming up.
Secure access
In late July, the Workplace project team ‘switched on’ the link between HarcourtsOne and Workplace. This new level of security ensures that once a new member of the Harcourts team is added to HarcourtsOne, they can be granted access to Workplace. And if someone leaves your team, once they’re deactivated in HarcourtsOne, their account is deactivated in Workplace. HarcourtsOne profile information comes across into Workplace, including title, contact number and start date. Work anniversaries are sent in notifications to your entire group.
Welcoming new users
Guided by our state/region champions, each office is invited to join the Harcourts Workplace community through an in-house ‘office champion’. Key to a successful experience, the office champions are creating engagement through connecting teams. Already there are 1100 people using Workplace across 250 groups such as office teams, listing-specific groups, and learning-focused groups. With technology Harcourts’ corporate team’s number one priority for delivery, Workplace is supporting a road toward increased productivity.
Sharing ideas, increasing productivity
By making it easier than ever to share best practices and swap ideas, your support network strengthens and the level of connection to your team, and the wider Harcourts network, deepens. Familiar features such as group messaging, video conferencing, events and a news feed to get things done, plus work-specific features like productivity tools and a desktop chat app to replace internal emails and distribution lists. Solving problems in real time, on the go, and avoid the long wait of an email reply.
Exclusive content
As our Workplace community grows, look for more and more exclusive content. Currently there are high-performance learning sessions across categories for sales and professional development, plus Mike Green shares his insights into building a successful business each week in a one-minute update. Harcourts product updates and announcements are made first on Workplace.
What’s next
The corporate team across New Zealand, Australia, South Africa and USA rolled out first and we’re currently onboarding franchise offices throughout the network. If you’re ready to streamline all of your business comms into one place, advance the rate at which you communicate, stay updated on your schedule without waiting for replies, then it’s time to join Workplace. Reach out to Mitch Green or Dana Paxton to learn more.
See you on Workplace! 12 INSIDE Harcourts
MORE OF WHAT YOU’RE LOOKING FOR Utilising leading-edge technology and multiple media channels, the Luxury Property Selection experience is a step up from traditional real estate marketing. The Luxury Property Selection platform enables you to browse property by selecting your lifestyle, location, recreation and eco preferences. Luxury Property Selection boasts an exceptional range of marketing products, a stunning website with large format viewing which is mobile device compatible and offers full integration with social media portals making the experience more engaging. It is the next generation of delivering lifestyle based property options to our local and international markets. WHY LUXURY PROPERTY SELECTION? • Exposure to our global network of over 900 offices and luxury affiliates in 12 countries, across the globe
• Luxury Property Selection branded photo signboards
• Luxury dedicated property website
• Opportunity for exposure in our bi-annual Luxury Property Selection magazine
• Bi-monthly eNewsletter • Priority positioned Luxury Property Selection branded press advertising
• Premium brochure options
• Personalised and targeted luxury specific marketing plans.
For further infomation, please email enquiries@luxurypropertyselection.com www.international.harcourts.net 13
INPlace
New Zealand Update New Zealand has enjoyed an exciting quarter, where we’ve celebrated our people and our community as a priority and achieved great outcomes.
New Zealand Leadership Conference (August)
New Zealand Leadership Conference gave us the opportunity to develop and engage our leaders and future leaders through a fascinating two-day event. We have heard Mike Green talk a lot over the last 12 months about the Harcourts Vision: for the Harcourts experience to be recognized as the finest experience in real estate – by our team, our business partners and our clients, and NZLC enabled us to re-engage with that message.
Renee Morse, Harcourts Rotorua, Harcourts Dancing with the Stars
In our community, we enjoyed Harcourts Dancing with the Stars; Rotorua Hospice's biggest fundraiser of the year. Over $140,000 was raised and donated through the Harcourts Foundation to support palliative care work by the Rotorua Hospice. In a recent conversation with Mary Schumacher CEO Hospice NZ, she told me that what we are doing at Harcourts across New Zealand is really appreciated and making a huge difference right where it is most needed, in the local hospices throughout the country.
‘Grenadier Survivors’ in Melbourne
We welcomed some new people on-board, including Jodine Clark to the Head of Property Management role and across the business we celebrated some of our longer serving members of staff. Robert McCormack and Andy Freeman of Harcourts Grenadier in Christchurch formed ‘The Grenadier Survivors Club’ which recognises the team of people who have worked for Grenadier for over 10 years. They were rewarded with a Melbourne trip. This initiative to reward staff has been in place since 2003.
IN Profile
Campbell Scott
Business Owner/Auctioneer
Harcourts Hamilton Central City
14 INSIDE Harcourts
Shane Prasad with Mayor of Auckland Phil Goff, Harcourts business owners and guests
Shane Prasad, Northern Regional Manager attended the Auckland Indian ‘Hall of Fame’. This event recognises people from the Indian community in Auckland who have worked diligently to give back to their communities.
What is your favourite thing about being a Harcourts team member? I love the wealth of resources that comes from a team of our size, diversity and experience. We often get solutions before we’re aware of the problem and there is always someone I can bounce ideas off if needed. What is your most memorable career moment to date? Single standout day was 19 Sept 2013 – exceeding $5m and it was my 40th birthday -- I had 5 blocks of flats up for auction, we called total of 24 properties that day. We sold 23 under the hammer with frenetic bidding, the rooms overflowing, great energy and results. Mine all sold. What advice would you offer to people new to the industry? Technology is very useful but nothing beats face to face contact with people wanting to buy and sell. And when you create those opportunities, do what you say you’re going to do!
What activities have led to your success? A great work ethic, affability, diplomacy, consistently adding to my database and communicating with them. Doing whatever it takes to get a job done, not asking someone to do something I’m not prepared to do myself. How do you distinguish yourself from the crowd of agents? When I was selling I created a niche (multi-income blocks of flats and apartments) and became an expert at that. I knew every property and every owner in my market and constantly gave them info and reasons to deal with me. What do you do with your time off? My wonderful wife and I have 5 kids who we love hanging out with. We get over to the beach as often as we can, love to travel, love the company of good friends and great wine. I also cycle, currently training for the 160km Taupo Cycle Challenge in November.
INPlace
IN Profile
Rob Carter
General Manager
Harcourts Cooper & Co. Auckland
Why did you decide to join Harcourts? People and ethics! Having previously worked with Andrew North and after Martin Cooper contacted me on numerous occasions when it came time for a move, Harcourts Cooper & Co was an obvious choice. This was further reinforced by the culture & ethics that were evident across the group along with the marketing, community involvement and success the brand was achieving… and I am pleased to say that 11 years later all of these factors continue to get stronger. What do you enjoy most about being in the real estate industry? The uncapped opportunity! Opportunity to change people’s lives… opportunity to change our lives and opportunity to help others along the way!
What is your most memorable career moment to date? There have been many! It was a great thrill for me to manage the Harcourts Browns Bay team achieving 6th office Internationally! What advice would you offer to people new to the industry? The harder you work… the luckier you will get. Play the long game. Set a Business and Prospecting Plan… and accountability to do it! How do you distinguish yourself from the crowd of agents? I have always endeavored to treat the industry, colleagues and clients with the utmost respect. Always be looking to create ‘wow’ moments.
What do you do with your time off? I am very grateful for my 2 year old son, Jake and love spending time with him and my wife, Michelle.
REINZ CEO Bindi Norwell, Jaci Stevenson, REINZ CEO Bindi Norwell, Chelsea Bol, Harcourts Talk Taupo, Jason Hussey Vanessa Taylor Head of Marketing GM Property Press realestate.co.nz, Martin Cooper, Harcourts Cooper & Co REINZ CEO Bindi Norwell, Jaci Stevenson, Vanessa Taylor Head of Marketing realestate.co.nz, Martin Cooper, Harcourts Cooper & Co
In recognition of their outstanding work in the community, Harcourts Cooper & Co picked up the Community Service Award – Office at the 2018 REINZ Awards for Excellence. Some of the work that Martin and his team do in and around Auckland’s north shore is astonishing and includes supporting local clubs, sports teams and even a road safety campaign where police are enabled with booster seats to hand out to drivers who had not secured their children correctly in their vehicles.
Medium Office Residential Property Management was awarded to Harcourts Charlton Realty Auckland, Harcourts Holmwood Property Management Christchurch lifted the Residential Property Management – Small Office and Personal Assistant of the Year was awarded to Chelsea Bol of Harcourts Talk Property Taupo.
REINZ CEO Bindi Norwell, Chelsea Bol, Harcourts Talk Taupo, Jason Hussey GM Property Press
REINZ CEO Bindi Norwell; Crystal Merrilees, Teresa Shen, Cindy Tizard Barfoot & Thompson Northcote; Chris Kennedy reps Harcourts Holmwood; Bill Matheson Dir ABC Photosigns
These are just a few highlights from our last few months. We remain totally focussed on putting ‘people first’ in everything we do.
Aasta Van Hest, REINZ CEO Bindi Norwell, Robert Carter and Martin Cooper, Harcourts Cooper & Co
Chris Kennedy, CEO Harcourts New Zealand chris.kennedy@harcourts.net
Cooper & Co also won Medium Agency of the Year and Sue Ataie took home Residential Property Manager of the Year. www.international.harcourts.net 15
INPlace
Australia Update What a quarter we have had in Australia. A massive thank you to everyone in the team. August was a bumper month regardless of the market conditions, and we continued to take market share throughout the quarter. It is my delight to share with you that Gregg Toyama has accepted the role as the new Harcourts South Australia / Northern Territory CEO, effective 1 October. As many people know, Gregg has served as Head of eBusiness for Harcourts International since 2006, leading the team that developed our suite of apps eOpen, eCampaign and eOne. Stephanie Williams, of Harcourts Williams in Adelaide, South Australia, was named to Real Estate Business’s (REB) Top Women in Real Estate. The ranking celebrates the industry’s leading women and recognises the contribution they make to the incredibly high-performance standards the industry demands of its top achievers.
Drought appeal Through the Harcourts Foundation, Harcourts Australia pledged $21,566 to the Australian Red Cross Farmer Drought Appeal programs. The grant ensures that 100% of the money raised goes directly to the charitable effort. The contribution has been directed to a Red Cross Drought Community Support program, which will be delivered over two years and will work to address some of the longer-term impacts of a drawn-out crisis like this drought. Additionally, all donations are being directed to farmers and impacted communities in the form of short-term financial relief assistance.
Workplace I’m pleased to share that the entire Harcourts Australia corporate team has been using Workplace now for a few months and we are beginning to see the fruits of the labour from our national and state champions.
Our franchise offices are quickly joining the platform and the feedback has been fantastic. Problems are being solved quickly by offices sharing their advice and best practices. We’ve also created some exclusive content for various areas of the business and look forward to the coming months as we grow the number of users connecting on Workplace.
Marcus Williams, CEO Harcourts Australia marcus.williams@harcourts.net
Australian Business Partnerships The past few months have been a busy time in Australian Business Partnerships. We welcomed onboard Adfenix, YourDigitalAgent and Inspect Real Estate. Adfenix and YourDigitalAgent both have fantastic digital and social marketing offerings. As technology becomes more and more the norm use of services such as these will be paramount to every sale and agent! Rockend are the premier property Management software provider in Australia and have continued to move and keep up with technology offering one of the best cloud-based systems available Property Tree. It is a pleasure to also welcome back Macquarie as a Harcourts Business Partner. Macquarie have some of the best offerings available for real estate business and understand both the value of sales and property management to a business. Supporting our business partners makes for smart business, we carry out due diligence on all partners and ensure we are only partnering with the best in market. Should you wish to obtain any additional information please contact Julie Sowter.
New South Wales Four top Newcastle agents decided to take the next step in their real estate career, transitioning into directorship and opening Harcourts Newcastle. Congratulations to Niki Bogdanovski, Joel Soldado, Sam Tsiaousis, and Michael Hardy. The dynamic team say they are excited to continue servicing Newcastle/Lake Macquarie under the Harcourts brand. Niki Bogdanovski, Joel Soldado, Sam Tsiaousis, and Michael Hardy.
“We need an adviser who knows the industry as well as we do.” BDO Real Estate Services BDO is proud to provide advisory and tax services to the Harcourts Network. Our dedicated Real Estate Team, formed of specialist advisory and tax professionals, draws on a deep knowledge of the real estate industry to help our clients navigate change and build value. We combine technical excellence, exceptional client service and market leading innovative solutions to support clients to achieve sustained growth and bring you market intelligence as and when it happens.
MATT LAMING, PARTNER
+61 8 7421 1441 | matt.laming@bdo.com.au Audit | Tax | Advisory
www.bdo.com.au
16 Harcourts BDO isINSIDE the brand name for the BDO network and for each of the BDO Member Firms. © 2017 BDO. All rights reserved.
INPlace
Queensland Our new Property Management Operations Manager Babette Coutanche presented at ARPM 18 in front of an eager audience of 650 ready to learn. Her knockout presentation ‘Growth from Growth’ was highlighted by Elite Agent magazine in their Top 10 Takeaways. Babs discussed accountability for property managers and team dynamics. As she shared, “Accountability is up to you. It isn’t enough to wait for your boss to give you targets – you need to start seeking them out and don’t be afraid to ask!’
Queensland Quarterly Awards
Babette Coutanche, ARPM 18
Queensland offices united for The Harcourts Foundation to grant University of Qld Centre for Clinical Research (UQCCR) Brisbane Breast Bank - a biomedical facility that houses thousands of tissue and blood samples used to collaborate on breast cancer research across Australia and abroad. Thank you to our generous offices who give back to our community. Together, we can make a difference.
Matt Williams – Harcourts Clayfield, Jo Menken, Amy McCart Reed – UQQR Brisbane Breast Bank Scientist, Amy Bartlett – Harcourts Clayfield
South Australia The June quarter figures from the latest Core Logic data release shows South Australia’s continued housing value growth. The Home Value Index figures show House values grew by 0.9% to $466,500 and Unit values grew by 0.5% to $328,800 for the June quarter.
Business Owner Leadership day at the Adelaide Oval
April – June quarterly awards were held at National Wine Centre with nearly 200 attendees. It was a great evening recognising the outstanding achievements of last quarter and saw Stephen Neal – Harcourts Property People, named as #1 Top Salesperson for the quarter. We hosted a Business Owner Leadership day at the Adelaide Oval. The day included speakers Marcus Williams, Mitch Green, Kym Warner and Mel Armstrong, as well as speakers from the Adelaide Football Club. Presentations were on performance and culture, leadership styles and strategy. A bus trip to new Harcourts Sergeant Office provided opportunity to see one of the top achieving offices in the state.
The new Harcourts Sergeant Office
Tasmania
Western Australia
Listings over the last quarter are 14% down on the same quarter last year but sales continue to remain strong and day on market continue to remain short. Harcourts East Tamar have had a 26% increase in sales Volume year to date, Jan to Aug 18 compared to Jan to Aug 17. We had a record sale in Lewisham. 5 Gwynns Point Lane sold for $937,000.
It’s great to see Harcourts WA continue to increase market share in a declining market. It is also positive to see that the rate of decline in the number and value of sales here in the West has slowed. With reports of improving economic conditions leading to a stronger labour market and an improvement in immigration, the forecast moving forward is a positive one. It would appear that the worst is behind us and although a slow recovery is predicted, further improvement is on the cards.
Lewisham
For our state training day we hosted updates from Mel Green (Property Management), Steven Green (Technology Pathway), Mitch Green (Harcourts Workplace), Gregg Toyama (updates for eCampaign) and Monika Kamienowska (Marketing and using Adfenix).
State CEO Tony Morrison was quoted in a News.com article about ‘Hot Hobart: Why Tasmania's capital is the country's fastest growing property market’. He also conducted a very popular training called ‘Top 20 Tips on How to be Very Successful in Real Estate’ for Harcourts Victoria.
Our Quarterly Awards requested guests don ugly Christmas jumpers. There were some colourful and creative designs adding extra fun and laughter. Congratulations to Thomas Massam of Harcourts Alliance and Lee Perry of Harcourts Mandurah for receiving their $500 Million dollar pin, ($500 Million in settled value), the first time these pins have been awarded in WA. Thanks to Prash Nayar, Harcourts Integrity for providing entertaining auctioneering services, and to our bidders in helping raise $2,725. All funds raised were donated to Harcourts WA Walk a Mile in Their Shoes. Training day
www.international.harcourts.net 17
Over the next two months you could unlock an awesome prize with Harcourts Connect! We’ll be giving away 50 x $250 gift cards every month:
September 50 x $250 gift cards to be won Find that experience you’ve always dreamed of!
October 50 x $250 gift cards to be won For your next travel adventure!
For every confirmed referral you submit each month, you’ll automatically go in the draw to win. There’s no limit to the number of times you can enter, so the more you refer the more chances you have to unlock a prize!
If you have any questions, you can contact your Account Manager or email partnersupport@harcourtsconnect.com.au
18 INSIDE Harcourts
Terms and conditions apply. Visit www.fasttrackadvantage.com/unlock-your-rewards-campaign to view the full terms. Registered under ACT TP 18/01467, SA T18/1349 and NSW permit number LTPS/18/26602. Connectnow Pty Ltd 79 097 398 662.
INPlace
Landmark Harcourts Update Real Estate Workshops July saw the Landmark Harcourts team hold real estate workshops in three states – South Australia, Victoria and Western Australia. These sessions covered a wide range of information on new marketing tools, ways to differentiate from competitors and add extra value for clients, and rural-focused initiatives courtesy of Landmark. Real Estate Workshops
At the Victorian workshop we also revealed our exciting new partnership with Estate Agents Cooperative (EAC). In a win for both buyers and sellers, this initiative will give our national network of real estate specialists access to high quality videos which allow potential purchasers to take a video tour of selected properties, regardless of where they’re located.
Landmark donates $100,000 to support drought-affected farmers
Landmark donates $100,000 to support drought-affected farmers
We’re proud to announce that in response to the drought, Landmark Operations has donated $100,000 to help affected farmers. This funding has been directed to Buy a Bale – the relief organisation created in 2013 to help Aussie farmers cope with drought by providing them with hay to feed their livestock and gift cards to help put food on the table. “As a business, we’re very focused on supporting clients, finding solutions to their challenges. The donation is just one way we can do this,” said Rob Clayton, Landmark Managing Director. In addition to the primary donation, Landmark has also pledged to match any employee donations (including those from Landmark Harcourts staff) up to a total value of $50,000.
A new edition for Benchmark, and a new look for Propertymark Our nineteenth edition of Benchmark has now been released, Australia’s rural and regional property data report and can be directly downloaded from our website. This provides a state – by-state breakdown of rural and residential property markets with transaction numbers and median prices for every council area. In other publication news, our property listing magazine, Propertymark, has seen a significant change. Just in time for the spring selling season, we’re proud to announce it has evolved from a print magazine into a website and subscription e-newsletter. Combined with rural- and regional-focused articles, this provides a simple and cost-effective way for agents to harness both our web traffic and the national database of more than 45,000 readers across Australia in order to market their listings. You can view the new Propertymark online: landmarkharcourts.com.au/propertymark
New Offices Last but by no means least, we’re very happy to introduce the latest team members in our regional network. August saw the opening of several locations in the north east: two brand new offices in New South Wales (Landmark Harcourts Adlington in Rylstone, Landmark Harcourts Bombala), and new real estate specialists in several locations across the country. A new edition for Benchmark, and a new look for Propertymark www.international.harcourts.net 19
INPlace
South Africa Update
Harcourts South Africa has had five consecutive record months (March to August). This is an incredible achievement in a property market that is under huge strain. The industry data is showing negative year on year growth compared to Harcourts who is tracking at 8% positive growth. This is testimony to the incredible Harcourts team who are proving again that the cream rises to the top in a tough market. We are also very excited that we have 60 more sales agents in Harcourts in South Africa than we had three months ago. This is a result of some excellent recruitment initiatives. In particular, a new process where the traditional “agent recruitment evening� is replaced by a set of 3-4 engagements with a group of potential agents. During this time, we can filter the recruits and have a chance to better screen new sales consultants before they join us. It also gives them a better chance to decide if real estate, and Harcourts, is for them. The last initiative saw 115 potential sales agents attend the first evening, and 20 new sales agents ended up joining the 2 offices concerned at the end of the process.
20 INSIDE Harcourts
The last quarter has been relatively quiet, as most people have been focused on getting through the slow winter period. The Western Cape, which has typically seen stronger growth than the rest of the country for the last few years, has shown a notable slowdown in sales. This comes off the back of a crippling drought which has had a negative impact on the local economy. The good news is that the area has had a wet winter and dams are 60% full again. There are many positive signs both economically as well as politically, but with elections coming up next year, I think we are in for a rollercoaster next 12 months. One of the highlights of the past few months was our second Walk a Mile event. Not only did we get fantastic attendance on the day, but we got some great TV coverage too. My feet are still sore, and I am on the hunt for more comfortable size 11’s for next year! We are hoping to expand Walk a Mile in 2019 to 3 different cities. Exciting times.
Richard Gray, CEO Harcourts South Africa richard.gray@harcourts.co.za
INPlace
Indonesia Update The market remains lackluster as the overall economy growth remain low at 5% well below the historical 7%. There are plenty of new projects in the market. Technology sector has been contributing to the growth in logistic warehousing, co-working facilities and expansion by e-commerce have taken up many grade A spaces in this over supply market. More world class players from Japan, Singapore, Hong Kong and China developers are taking part locally. The prospect is promising as the government is at full speed on the development of infrastructure ranging from highways, ports, MRT, and airports throughout many regions. The first MRT in the capital is to be operational within seven months and the light train is 90% completed. This infrastructure development may spur economic growth with more commercial development around it and support land appreciation in the long run. Furthermore, price correction represents an opportunity to buy for long term players.
Harcourts Indonesia - 10 Years
This year is a challenging year with record low in sales and the lowest in total number of sales consultants. However, the newly recruited offices stabilises the total office count despite few offices closing. The focus has been unchanged on the business plan and the monitoring as part of the accountability including the recruitment, synergy within the Panin group, personal websites, push listing from HarcourtsOne to the public web for better exposure, increase the training activities and complying with the new government certification, licensing as a means to improve our quality.
Nandar Gunawan, CEO Harcourts Indonesia nandar@harcourts.co.id
INSIDE MAGAZINE IS ALL ABOUT YOU! So don’t be afraid to tell us what you’d like to see in the next issue. If you have a story idea, or a suggestion on what you’d like to see more of, email us at inside@harcourts.net WE’D LOVE TO HEAR FROM YOU! And don’t forget to connect with us via social media. Share your images from around Harcourts to our Instagram page @harcourtsinternational and you might just see your photo in our In-stagram section. www.international.harcourts.net 21
INPlace
USA Update
Rob Forde, Jennifer Wu, Ralph Bane
Ben Brady live auction event in Del Mar
Harcourts Pacific
We were also thrilled that Harcourts NV1 in Reno was awarded the #5 Top Office award at the international awards ceremony in Australia. This is the first time one of our offices have been recognized in that elusive group.
It has been another great quarter here in the Pacific region. We had a record-breaking month for closings (settlements) in May with closings in excess of $205 million, and we backed it up with our second highest month in June with closings in excess of $175 million. Over the past couple of months, we have seen a change or correction in the market. Days on market are beginning to increase slightly, sellers' price expectations are remaining high, and buyers are becoming a little more scrupulous. For this reason, we are very excited about the next few months, as this market is made for auction and we are already seeing record auction numbers listed. We know this will translate into strong sales volumes, and additionally, because we offer a different solution to getting property sold in the US, it will also provide huge recruitment opportunities for us.
Harcourts NV1 and Harcourts Prime Properties also received recognition in the T3Sixty 2018 Swanepoel Mega 1000 List, ranking amongst the largest brokerages in the US by sales volume.
Harcourts Northwest As the market begins to normalize in the Northwest, the emphasis has shifted to “changing how we do business.” With more inventory coming into the marketplace and sales cooling off, the level of service to sellers is of the utmost importance.
It is excellent to see Dave Buck and the Harcourts Island Real Estate team in Hawaii embracing auction, as they have now listed numerous auctions and are starting to get noticed in a big way on Oahu.
Our training session of “The Real Estate Market Has Changed – Have You?” is timely and has been well received by both office owners as well as sales consultants. Our objective remains to create an Awesome Experience!
Office growth continued during the quarter with Jenn Wu opening Harcourts Pinnacle in Downtown San Diego. We are looking forward to seeing them take over that key market for us.
Lastly, hats off to the entire Harcourts The Garner Group team for setting all time company production records in their 15 years of business.
IN Profile
Kathy Clark Sales Agent
Harcourts Prime Properties Newport Beach
22 INSIDE Harcourts
Why did you decide to join Harcourts? I was preparing to make a change to a big firm when I was recruited to join Harcourts Prime Properties. During the the interview with Kevin Sanchez it was obvious to me that there were many differences from general philosophies to core beliefs. Learning about auction was a serious differentiator that I felt I needed. It has been without question, one of the best decisions I have ever made, and I am very grateful. What do you enjoy most about being in the real estate industry? It is an industry that has no limitations other than those I place on myself. Anyone can be incredibly successful if they are willing to put the effort forth. Education, age, and gender have no relevance.
What is your most memorable career moment to date? I would say being recognized with the Rising Star award. In all my years, in many industries I have never been recognized so generously with an award, not for what I have done but for the capacity I am capable of. What is your secret to maintaining a strong relationship with clients? My promise to my clients is I will tell them the truth. It will be backed by data, not my opinion, and they can count on the fact that I will provide the best possible service they can hope for. What do you do with your time off? I have been blessed to spend time with my children and my close friends. Travel, live music, comedy, bike rides, hikes, and simply enjoying the beach are the things I make time for as consistently as possible.
INStrategy
Strategy Update IT’S ALL ABOUT … HOW WE MAXIMISE THE VALUE WE PROVIDE TO OUR OFFICES IN THE FUTURE
As many of you know, over the course of the last couple of months, we have conducted several Business Owner Focus Groups across Australia and New Zealand as part of our internal refocus for the future. We engaged Franchise Relationships Institute, founded by Greg Nathan, an experienced psychologist and former successful franchisee and franchisor to conduct these Focus Groups. We did this because we wanted to hear from you – How can we maximise the value we provide to our offices in the future? The Focus Groups were premised on ‘diving into’ the specifics and building on the 2017 Network Survey feedback to then create change through the group over the next six months. The value within the feedback really does help shape what we do moving forward. Thank you for being involved in this refocus. It’s perfect timing – I’ve read several times recently that it can be guaranteed that the world is going to change more in the next three years, than it has in the last three, So, it’s about setting us up well for that and beyond in terms of our future focus.
Some key snapshots from the Business Owner Focus Groups have been:
We have heard throughout the past few years that our strength lays in the brand and when we are out talking to the wider business community, this is also what we hear about Harcourts. We have received some specific feedback though around simplifying some of our marketing tools and products and our look and feel. We are continuing to work on this. We have heard that Technology is of huge focus to you – increased productivity for all is a major goal for all of us - given how fast the world in changing - Technology is our number one priority. The Focus Groups also reiterated that you would like our corporate team to be more focused on increasing profitability. We have a project underway, led by our CFO Kym Warner, that is looking at exactly this. This is a quick snapshot – we’ve listened to your feedback and are implementing change already. Please do always get in touch with us with anything that we can do to improve your experience.
Steffi Andruchiw, Chief Strategy Officer steffi.andruchiw@harcourts.net
Jo-Anne Clifford, Chief Operations Officer j.clifford@harcourts.net
The level of connection with and to our values-based culture is enormous. We also learnt that many of you value the time spent with each other in generating ideas and as a support network. A core benefit of being with a group like us is that you are not alone, you have a peer support network to learn from and share ideas and we want to make that easier for you. www.international.harcourts.net 23
INStagram Welcome to ‘In-Stagram’ Here we’ll showcase all the fun, exciting and inspiring things that are happening in the Harcourts team across the globe. To join in the fun, follow us on Instagram @harcourtsinternational. You might just find your Harcourts photos on there!
Never going to #tyre of a branded ute @harcourtszululand @harcourtsballito #sosilver
Supporting the Distinguished Gentleman’s Ride never looked so stylish @theobirkner @gregpaddy #harcourtsvancouver
Brightening up our day @bronwynhird_harcourts #daffodils #sunshine
#FastisFun with @benzo_bianco at #HIRW #harcourtsdeewhy
#twinning is #winning @greg.mainstone
Cutest vendor baby #harcourtsnzl #petsfirst
Thanks for supporting #WhiteRibbon #WAM #dealsinheels @harcourtspropertypeople
Is it me or does that coffee look better in a @Harcourts mug? #coffeetime
#snow #outeniquamountains Such beauty @mariusharcourtsgarden
Rocking the #truckerhat #goodlifeLA
It’s a #wildlife in real estate #justanotherday
It’s a sweet life in grenadier! #cookies
Harcourts Broadbeach Mermaid welcomes its newest #mascot #BaileyBlue
Harry Harcourt the sock monkey checking out the new office artwork #teamstripes
Proving he’ll do anything for Harcourts @mitchgreen #leadership
Smashing #PM and #netball goals @AshleighFlloyd
24 INSIDE Harcourts
@harcourtsinternational #Harcourts #OneTeam #BetterInBlue
These hiking shoes are #betterinblue
Lunchtime #foodcoma with @subway and @HarcourtsWA #footlong #winners
Well-earned pile of #awards and #recognition at @harcourtskingsborough
Taking the stage by storm @babette_countanch #PM #ARPM #leadership
Looks like a super fun day with @HarcourtsWA #funandlaughter
Incredible day @harcourtsvictoria helping to raise over $100,000 #WalkaMile
Just look at this cute gnome garden welcoming #springbuyers #garden #OFI #gnomes
@james_harcourtslimitless Mixing it up with the locals & talking real estate, property trends, developments, mortgages and footy!
We found a stowaway in the #Harcourts conference bags! #pupsofrealestate
#OneTeam with Helen Shaw @HarcourtsCooper&Co #Aloha @HarcourtsIslandProperties
#CONGRATULATIONS A special day for Shaun Kenny-Dowall, and a huge congratulations on his 250th NRL Game! #NewcastleKnights @harcourtsnewcastle
Three Generations #harcourtspinnacle @Ivan.Bertie
Proving coffee makes you smile – thanks @realestateaus #Harcourtsclayfield
A pack of cuteness follows @bridgetperry_harcourts wherever she goes #betterinblue
We dare you to go blue next #awards night! #MUAxHarcourts
Many rental properties are pet friendly, especially in #Mandurah #puppylove #pupsofHarcourts
www.international.harcourts.net 25
IN Events INEvents
WA Business Owner Meeting 12 JUL
Inspirational Women South Australia 27 JUN South Africa 19 JUL
Australia Walk-a-Mile In Their Shoes 31 AUG
New Zealand Leadership Conference 27 & 28 AUG
And that's a wrap! One of the crucial factors in holding a successful event is to achieve the ‘perfect atmosphere’ which enables your guests to relax, interact with one another and enjoy the event's proceedings.
This is a snapshot of what we have had going on around the globe for this quarter. If you want to know more about some of the events that are happening in your part of the world visit:
The international events team prides themselves in creating “awesome” events each quarter for our Harcourts family. These events re-enforce our culture, values and provide the opportunity for you to network with like minded colleagues, I urge you to invest your time and money in these events and yourself.
www.harcourtsevents.com
South Africa Walk-a-Mile In Their Shoes 14 JUL
Harcourts North West Quarterly Awards 27 JUL
26 INSIDE Harcourts
South Africa Awards Roadshows AUG
Kathryn Creech, Head of Events kathryn.creech@harcourts.net
New Zealand Lifestyle & Rural Conference 12 SEP
Harcourts Pacific Quarterly Awards 26 JUL
Australian Quarterly Awards AUG
New Zealand Quarterly Awards AUG
INAcademy
VIPACCESS-ITSUP2ME
Have you claimed your free backstage interview pass?
Kevin Roberts
International Business Leader
See what our amazing speakers and coaches had to share after their conference presentations. Learn from the industry’s best as they share their knowledge and tips for success during these short, sharp video interviews.
Justin Brennan
Business Partner/Realtor
Amanda Stevens
Cam Calkoen
Speaker & Author
Inspirational Speaker
+ MANY MORE Eric Hartanto
Licensee/Sales Director
Dane Atherton Managing Director
A
Shari Lockett
Senior Property Manager
t conference this year we were absolutely privileged to learn from both internal and external thought leaders, and the Academy team had the honour to interview many.
ACCESS NOW!
You now have access to see what our amazing speakers and coaches had to share after their presentations at Conference!
You can access the interviews by visiting the link below or by scanning the QR code.
It is the Academy’s belief that learning is instrumental to success, and that each of us, whatever role we play within the Harcourts family, is accountable for our own performance.
http://bit.ly/inside-backstage
The Academy is here to support you in lifting performance, however, at the end of the day, your success is fundamentally up to you and your commitment to your own ongoing professional development.
www.international.harcourts.net 27
INAuctions
International Auctions Update USA Auction continues to be a clear differentiator for Harcourts in the USA proving that #AuctionsWork. Last quarter saw records broken in California, Hawaii, Nevada and Oregon. The residential market is currently experiencing a small correction, which is expected after year on year growth. The change in market is the perfect time for the auction process to show its true value. As predicted, auction is helping agents sell property quickly and achieve market value far quicker than our competitors.
and agents, who continue to be market leaders. There is no question the marketplace is very aware of who we are and the success we are having at our live auction in-room events. We have seen the impact in the Orange County, Hawaii and Los Angeles luxury markets where high-end sellers have been impressed with the speed, transparency and ease of the process.
Congratulations to Northwest agents who have persisted in their local markets, especially John McClung and Valerie Boen. The process is leading the way in listings coming to market and in property sold. Harcourts is running four live auction events each month between Oregon and Nevada. With more agents and offices joining, Northwest shows no sign of slowing its momentum. The momentum in Southern California continues to build with stand out performances from Maddox Sripetch, Westley Williams, Dave Buck and Corrine Gallagher. The San Diego region has had one of their best quarters yet because of hard work by the auction team
Ben Brady live auction event in Del Mar.
Australia
New Zealand
Heading into spring, we know that periodically this is our busiest time of the year. With that in mind, Harcourts Queensland are excited to announce they have rebooted in-room auction events!
The Australasian Championships conducted by both the Real Estate Institute of New Zealand (REINZ) and the Real Estate Institute of Australia (REIA). REINZ is proud to be hosting this year’s event in Auckland from 14th-16th October at the Q Theatre. Andrew North from Harcourts Cooper & Co will represent Harcourts New Zealand.
With auctions being an integral part of our business, improving our days on market, list to sell ratio and brand awareness, Harcourts Queensland will hold events monthly, at Harcourts Queensland Head Office in Brisbane. Harcourts Victoria are proud to be represented by Stephanie McCandless in the 2018 REIV Novice Auctioneering Competition. Stephanie has been working hard on developing her auction skills all through 2018. This includes participation in the Harcourts Victoria novice auctioneer program and competition. Thank you to all of the Harcourts Auctioneers who have contributed to the skill development of Stephanie.
28 INSIDE Harcourts
Harcourts Facts 2018 We have over
900 10
CANADA CHINA FIJI HONG KONG
offices in
INDONESIA NEW ZEALAND SOUTH AFRICA UAE
countries
USA
That’s
$4m
Every
10 Mortgage Express settled
$1.9b
of finance last year…
…that’s more than
390
settlements every month
Our network sold over
AUSTRALIA
6,800 With more than
sales consultants
$35 billion worth of property last year
of residential, rural and commercial property sold every hour Every
15
minutes someone buys a property with Harcourts
Last year, Harcourts marketed over
12,000 $1 million 1,000
properties priced at over
The Harcourts Academy conducted more than
The Harcourts Foundation has raised over
training programmes in 2017…
$5.4m
minutes a tenant moves into a Harcourts managed property
Our properties receive an average of
4.2m
weekly online views
…with over
7,000 attendees
in 10 years for our communities
Based on Harcourts network figures from 2017. All values expressed in New Zealand dollars. www.international.harcourts.net 29
INeBusiness
9 TIPS
To Optimise Your Website Offline + Online = INLINE Marketing Strategy Your online profile forms an integral part of your office or personal marketing strategy. Today more than ever, potential clients conduct research online prior to making contact with you. When is the last time your optimised your website? Here are our top tips and some great examples of office and personal websites.
TIP #1
Background Image Personalise your website by selecting a background image from the built-in gallery, or easily upload your own. Harcourts Platinum - South Africa, Office Site www.platinum.harcourts.co.za
Jeremy Wilkinson – Tasmania, Personal Site www.jeremywilkinson.harcourts.com.au
TIP #2
Showcase your office departments Demonstrate the breadth of services offered by your office. Harcourts Adelaide Hills – South Australia, Office Site www.adelaidehills.harcourts.com.au
TIP #3
Featured Properties
Promote your properties by choosing from a list, or let them update automatically.
Our Harcourts office website is an invaluable tool in showcasing our listings and delivering an exceptional experience to our customers. We get regular feedback from potential purchasers that the platform is easy to navigate and find suitable properties. It's an exceptional marketing tool that makes a significant difference to our ability to list and sell our properties. Steve Caradoc-Davies, ZA Business Owner - Platinum Office Site
30 INSIDE Harcourts
INeBusiness
TIP #5
Highlight Your Achievements Showcase your achievements, community involvement and testimonials. Alison Aitken – New Zealand, Personal Site http://alisonaitken.harcourts.co.nz
We are constantly being told that there is no such thing as a blind date when it comes to real estate and I find this to be 100% true; usually by the time I talk to or meet a potential client they have already researched me online! I rely on my Harcourts website to be the first step in introducing me to buyers and sellers and illustrate how my business philosophy can help them. Alison Aitken, NZ Sales Consultant - Personal Site
TIP #6
TIP #8
Easily integrate with over a dozen social media platforms, and RateMyAgent profile within your website.
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Google Tag Manager This advanced feature will allow you to use the Google Analytics scorecard to know what critical data you may be missing and set up events to track how users are interacting with your website.
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TIP #9
Get started today To quickly get started with your own Harcourts website, click Search at the top right of HarcourtsOne, and search for ‘Office and personal websites’ in the Products section or contact your Business Operation Manager.
Our Harcourts Website has enabled us to build our own personality/profile within the brand simply and effectively. It’s easy to add, remove and create, giving us a powerful tool to deliver informative and entertaining content to our viewers. Lisa Bernacki, AU Marketing & Operations Manager - Alliance Office Site
Gregg Toyama, Head of eBusiness gregg.toyama@harcourts.net
www.international.harcourts.net 31
INMarketing
Marketing & Technology Update In July this year a small delegation from the Harcourts team attended the Inman Connect conference in San Francisco. This is a weeklong event bringing together real estate leadership, technology & marketing professionals to discuss our industry, share ideas and consider the future. Our key takeaways included: The shift to Client Experience There is no doubt that technology is changing the face of real estate. It will make our own roles and those of our clients easier, faster and less complicated. This obviously has benefits to all but can be a threat and could place continued downward pressure on commissions. We need to move our focus from our product to our client, and we need to measure our success in this. There is a need for us to provide clarity and transparency in our role, build stronger relationships and deliver a better experience. This is where we can show our value proposition.
Technology is a competitive advantage The large US brokerages are all investing in their own technology platforms in the same way that Harcourts has done for many years. There are many reasons for this but chief among them is the need to provide cost effective access to high quality technology that truly supports a model of professional agents and allows them to deliver value to their client. Presentations at INMAN from the world’s largest and most progressive real estate brands cemented our confidence in the HarcourtsOne roadmap and the enhancements planned over the next couple of years.
Our CX Project as led by Julianna Forsyth-Baker will see Harcourts taking a large leap ahead of our competitors.
A buzzing start-up alley profiling emerging real estate technologies from across the globe 32 INSIDE Harcourts
Katie McAleese (Head of Marketing and Communications) and Chris Cochrane (Harcourts USA)
INTechnology
Disruption? It was pleasing to be at a tech focused event in real estate and hear so little of disruption There appears to be a realisation now that disruption is most likely to occur by our own inaction or ability to adapt to a changing market. Mike DelPreet (a renowned global real estate tech expert) commented that “behavior always trumps technology”. Unlike Uber or Airbnb, where the transactions being disrupted are low value and high frequency, there is a greater psychological barrier taking place in real estate which creates serious loss aversion. “Our industry is about transactions that are ultra-low frequency and ultra-high value. We’re no longer waiting for technology to replace agents. People are always going to want the insurance of having someone to hold their hand.” Mike Delpreete
Data Todd Cassie (Harcourts International CIO) and Gregg Toyama (Head of eBusiness) about to trial new Augmented reality technology
There is a clear desire and focus from the industry on protecting data. Real estate brands are now starting to understand the value of their data and fighting hard to both protect their data and leverage off the opportunities it presents. Those that do not control the data are arguing that all data should be set free to truly realise gains for everyone. Those that control the data argue however that there needs to be a genuine value exchange for their hard-earned data. Both sides of the spectrum are right.
New technologies Each year, emerging startups are given the opportunity to profile their technology in an expo call ‘startup alley’. This year profiled a lot of CRM platforms, marketing automation and augmentation of data. We met some great emerging companies who we are working with to see if there is a product fit for Harcourts.
Apple Park Tour Katie McAleese (Head of Marketing and Communications), Todd Cassie (Harcourts International CIO) and Gregg Toyama (Head of eBusiness) outside Apple Park
We were excited to get a guided tour through Apple’s new headquarters in Cupertino “Apple Park” on the outskirts of San Francisco. Situated on 176 acres this State-of-the-Art circular structure is ground breaking in many areas and currently supports 13,000 employees. We had the opportunity to learn about some of Apple's internal philosophies and experienced a strong culture at Apple.
Katie McAleese, Head of Marketing and Communications katie.mcaleese@harcourts.net
Todd Cassie, Chief Information Officer todd.cassie@harcourts.net The world famous Apple Park in Cupertino www.international.harcourts.net 33
INFoundation
The Harcourts Foundation, the charitable arm of Harcourts, is celebrating its 10th anniversary in 2018. Since its launch in 2008, The Harcourts Foundation has raised over $5.45 million. During its first decade, the Foundation has supported 686 charities, 311 communities and made 933 grants through Harcourts offices in New Zealand, Australia, and South Africa. Earlier this year, Harcourts USA joined the effort to enhance its communities through charitable giving.
Key community issues such as homelessness, domestic violence, hospice care, education, healthcare and early childhood education, amongst many others, are being tackled head-on with support of Harcourts team members’ generosity. Over time, our offices and people have generously created a history of giving through sponsoring and supporting thousands of people in need. Being caring members of our local communities ensures a better quality of life for everyone. Congratulations everyone!
New Zealand Harcourts Foundation Regional Inspiration Awards
Kaine Wilson, Regent Realty Ltd and Chris Kennedy
The Wellington Inspiration Award goes to Kaine Wilson and the whole team at Regent Realty Ltd. In the past quarter they have assisted ‘From Bellies to Babies’ with a donation to cover the cost of Mums and their partners to attend classes that they might otherwise not be able to afford. From Bellies to Babies delivering fun, friendly, impartial, informative affordable antenatal education to families in Hawkes Bay.
Chris Kennedy with Campbell Scott and Trent Findlay, Harcourts Hamilton Central City
The Central Inspiration Award goes to Harcourts Hamilton Central City, for their work with Parentline, The Riverlea Theatre Trust, and Rape & Sexual Abuse Healing Centre. The Northern Inspiration Award goes to James & Charlotte Marshall, Charlton Realty Ltd for assisting The Hearing House, Greenlane purchase equipment to support deaf and hearing-impaired children and adults.
USA In August, Harcourts Pacific participated in an activity with Jessie Rees Foundation to create ‘Joy Jars’. The jars are full of games, candy, notes and little gifts and are shared with kids battling cancer all over the world. The foundation helps bring hope, love and joy to kids and their families and encourages them to never give up.
34 INSIDE Harcourts
The Harcourts Charlton Realty Team present the cheque for $4950 to The Hearing House
Congratulations to James Twiss at Four Seasons Realty Ltd 2017 / Twiss Keir Realty Ltd who assisted Hornby Rugby Football Club with a donation to provide goal posts for games, trainings and coaching. They also support Good Night Sleep Tight’s new packs of pyjamas, singlets, slippers, dressing gown, bedding, hats and gloves to families in need.
INFoundation
Australia Harcourts Foundation Inspiration Awards
Tony Morrison presents award to Carlton Heres
Etienne Labuschagne, Harcourts Solutions
Paul Blakeley presenting to Ben Bernacki, Harcourts Alliance
Sarah Stokes, Harcourts Adelaide Hills
Harcourts Solutions, Redkite Corporate Quiz
The winner of the Harcourts Queensland Foundation Inspiration Award for Q1 was Harcourts Solutions Group. Staff members both attended and volunteered at the Brisbane Redkite Corporate Quiz which raised a record-breaking $257,000 to provide 102 Queensland families with a full year of emotional and financial support while facing their child's cancer diagnosis. Harcourts Solutions chose this charity for a $5000 grant as part of their 2017 Harcourts Foundation Outstanding Achievement Award - what a fantastic result!
A grant of $9000 from Harcourts Tasmania was given to Miracle Babies to fund 300 Survival Packs for parents of babies admitted to the neonatal intensive care units of Women’s & Children’s Hospital (Adelaide), Royal Hobart Hospital and the The Royal Children’s Hosptial (Melbourne).
South Africa Team Harcourts SA puts their best foot forward against abuse After a few broken heels and near-sprained ankles, the Harcourts team crossed the finish line to raise awareness against women abuse. The Harcourts Walk a Mile in Their Shoes fundraiser event held on Saturday 14 July was a tremendous success! Over 150 people participated and over R177 900 was raised for the cause! What an inspiring show of camaraderie and humanity it was. A HUGE thank you to Santi Britz (Harcourts Potchefstroom) and iDUC, the Harcourts Foundation, and every member of team Harcourts South Africa who participated in any way to make a difference for this cause. The iDUC project is a multileveled initiative that focuses on job creation, community upliftment and especially the provision of support to rape victims. It is a joint venture between Mrs. Santi Britz, the South African Council for Business Women (SACBW) and the Job Club. The Harcourts Foundation money will be used to purchase industrial sewing machines, a cutting table and also material. Surplus gowns and iDUCs will be sold at events, shops and on online to create an extra income and help with the sustainability of this project.
Harcourts Property Perfect recently visited Give a Child a Home and donated R20k from the Foundation. Well done to everyone for stepping up to make a difference.
www.international.harcourts.net 35
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INAwards
NEW ZEALAND | Top 20 Sales Consultants Top 20 Sales Consultants (YTD June 2018)
Alison Aitken from Christchurch City – Top Sales Consultant (YTD June 2018).
Top 20 Sales Consultants (April)
1 Alison Aitken Christchurch City
11 Theo Smith Mt Maunganui
2 Cameron Bailey Papanui
12 Marty Ritchie Paremata
3 Matty Ma Albany
13 Jordan Selwyn Milford
4 Kerry Harty Otorohanga
14 Mitchell Roberts The Palms
5 William Yip Johnsonville
15 Jaime Slater Greytown
6 Shaun Cosgrave Hamilton Glenview
16 David Ding Sunnynook
7 Mary Turnbull Papanui
17 Nicky Malloy Henderson
8 Mark Robinson Browns Bay
18 Wanly Tsang Browns Bay
9 Karl Vermeulen Howick
19 Peng Zhao New Lynn
10 Glenn Green Bell Block
20 Jerry Wen Kumeu
Top 20 Sales Consultants (May)
Top 20 Sales Consultants (June)
1 Matty Ma Albany
1 Cameron Bailey Papanui
1 Alison Aitken Christchurch City
2 Peng Zhao New Lynn
2 Mark Robinson Browns Bay
2 Kerry Harty Otorohanga
3 Cameron Bailey Papanui
3 Alison Aitken Christchurch City
3 Cameron Bailey Papanui
4 Colin Wong Kumeu
4 Shaun Cosgrave Hamilton Glenview
4 David Ding Sunnynook
5 Alison Aitken Christchurch City
5 William Yip Johnsonville
5 Lynn Lockhart Karaka
6 Steve Welsby Johnsonville
6 Kerry Harty Otorohanga
6 Munish Seth Flat Bush
7 William Yip Johnsonville
7 Mary Turnbull Papanui
7 Glenn Green Bell Block
8 Kerry Harty Otorohanga
8 Marty Ritchie Paremata
8 Mitchell Roberts The Palms
9 Abbey Davis Epsom
9 Theo Smith Mt Maunganui
9 William Yip Johnsonville
10 Karl Vermeulen Howick
10 Debs Wallace Milford
10 Claire Curlewis Milford
11 Jaime Slater Greytown
11 Karen Franklin Whangaparaoa
11 Wanly Tsang Browns Bay
12 John Graham Katikati
12 Nicky Malloy Henderson
12 Jamin Marshall Christchurch City
13 Bobbie Sumner Hamilton Hillcrest
13 Juliette Jagger Taupo
13 Jerry Wen Kumeu
14 Shaun Cosgrave Hamilton Glenview
14 Ian Dodds Browns Bay
14 Todd Cooper Orewa
15 Kirsty Sinclair Queenstown
15 Ray Marshall Waikanae
15 Shaun Cosgrave Hamilton Glenview
16 Mitchell Roberts The Palms
16 Wanly Tsang Browns Bay
16 Karl Vermeulen Howick
17 Alister Stuart Cromwell
17 David Ding Sunnynook
17 Brady Bingham Greytown
18 Mike Neale Hamilton Commercial
18 Chris Vere Rangiora
18 Kirsty Sinclair Queenstown
19 Glenn Green Bell Block
19 Karl Vermeulen Howick
19 Jordan Selwyn Milford
20 Peter Stray Timaru
20 Christine Anderson Katikati
20 Peter Bennetts Queenstown
www.international.harcourts.net 37
INAwards
NEW ZEALAND | Top Offices Category One – Revenue April - June 2018 Small Group
Medium Group APR
1 Timaru
2 Cromwell
1 Birkenhead
MAY
3 Hamilton Commercial
1 Hamilton Hillcrest 2 Katikati
3 Paremata
1 Greytown
1 Queenstown
2 Hamilton Hillcrest
Franchise Group 1 Cooper & Co Real Estate Ltd
APR
1 Milford 2 Albany
2 Monarch Real Estate Ltd 3 Team Group
1 Papanui
1 Cooper & Co Real Estate Ltd
MAY
3 Papanui
2 Milford
2 Team Group
3 Browns Bay
3 Monarch Real Estate Ltd
1 Christchurch City
1 Cooper & Co Real Estate Ltd
JUN
APR
2 Hamilton Commercial 3 Wanaka
Large Group
MAY
2 Henderson Heights
3 Cromwell
3 Hobsonville
JUN
2 Birkenhead
3 Katikati
JUN
JUN
MAY
APR
1 Hamilton Hillcrest
2 Papanui 3 Tauranga Central
2 Grenadier Real Estate Ltd 3 Team Group
NEW ZEALAND | Top Achievers April - June 2018
Top National NAI Harcourts Sales Consultant (April)
Top National Residential Sales Consultant (May)
Top National Residential Sales Consultant (June)
1 Mike Neale Hamilton Commercial
1 Cameron Bailey Papanui
1 Alison Aitken Christchurch City
Top National Lifestyle and Rural Sales Consultant (April)
Top National NAI Harcourts Sales Consultant (May)
Top National NAI Harcourts Sales Consultant (June)
1 Peng Zhao New Lynn
1 Karl van Gisbergen Hamilton Commercial
1 Mike Neale Hamilton Commercial
Top National Lifestyle and Rural Sales Consultant (May)
Top National Lifestyle and Rural Sales Consultant (June)
1 Wayne Pamment Hamilton Hillcrest
1 Kerry Harty Otorohanga
38 INSIDE Harcourts
INAwards
NEW ZEALAND | Top Offices Category Two – Revenue per Sales Consultant April - June 2018 Small Group
Medium Group APR
1 Hamilton Commercial
2 The Palms
1 Birkenhead
MAY
3 Whakatane
1 Greytown 2 Hamilton Hillcrest
3 Henderson Heights
1 Greytown
1 Hamilton Commercial
2 Bell Block
Franchise Group 1 Blackham & Co Real Estate Ltd
APR
1 Albany 2 Milford
2 ETB Realty Ltd 3 Highland Group Real Estate Ltd
1 Papanui
1 Gold Star Real Estate Ltd
MAY
3 Papanui
2 Browns Bay
2 Gold Real Estate Group Ltd
3 Milford
3 Blue Ribbon Realty Ltd
1 Taupo
1 Hamill Realty Ltd
JUN
APR
2 Queenstown 3 Whakatane
Large Group
MAY
2 Mt Maunganui
3 Hanmer Springs
3 Waipukurau
JUN
2 Kumeu
3 Hamilton Hillcrest
JUN
JUN
MAY
APR
1 Greytown
2 Papanui 3 Christchurch City
2 Highland Real Estate Group Ltd 3 ETB Realty Ltd
NEW ZEALAND | Property Management Awards April - June 2018
Top Property Management Office – Business Development
Top Property Manager
1 Holmwood Real Estate Ltd
1 Sue Ataie Cooper & Co Real Estate Ltd
Top Property Management Office – Organic Growth
Top Property Management Business Development Manager
1 Titanium Real Estate Ltd
1 Rachel Readhead Cooper and Co Real Estate Ltd
Top Property Management Office – Revenue 1 Cooper and Co Real Estate Ltd
Top Property Management Office – Excellence 1 Cooper & Co Real Estate Ltd
Fiji | Top Achievers April - June 2018 Top 5 Sales Consultants 1 Savinesh Mudiliar Walu Bay 2 Jasmindar Singh Suva 3 Kelerayani Kini Suva 4 Ranjani Prasad Walu Bay 5 Falvic Antonio Nakasi
www.international.harcourts.net 39
INAwards
AUSTRALIA | Top 20 Sales Consultants Top 20 Sales Consultants (YTD June 2018)
Stephen Neal from Harcourts Property People – Top Sales Consultant (YTD June 2018).
Top 20 Sales Consultants (April)
1 Stephen Neal Harcourts Property People, SA
11 Boyd Curran Landmark Harcourts Longreach, QLD
2 Katrina Walsh Harcourts Coastal, QLD
12 Karl Gallienne Harcourts Huon Valley, TAS
3 Emilie Jordanou Harcourts Wantirna, VIC
13 Phil Grant NAI Harcourts Pinnacle Aspley, QLD
4 Stephanie Williams Harcourts Williams, SA
14 James Massey Harcourts Coastal Robina, QLD
5 Tolemy Stevens Harcourts Coastal, QLD
15 Andrew Jakins Landmark Harcourts Goondiwindi, QLD
6 Steve Wright Landmark Belmont, WA
16 Ken Chen Harcourts Judd White, VIC
7 Andrew Chrysanthou Harcourts Unlimited, NSW
17 Jamie Benjamin Harcourts Hills Living, NSW
8 Andrew Harvey Harcourts Coastal - Paradise Point, QLD
18 Michael Warren Landmark Harcourts Tasmania, TAS
9 John Hewitt Landmark Harcourts Tasmania, TAS
19 Eric Hartanto Harcourts Applecross, WA
10 Jason Dowler Harcourts JT & Co, VIC
20 Terry Norrish Landmark Belmont, WA
Top 20 Sales Consultants (May)
Top 20 Sales Consultants (June)
1 Steve Wright Landmark Harcourts Belmont, WA
1 Katrina Walsh Harcourts Coastal, QLD
1 Boyd Curran Landmark Harcourts Longreach, QLD
2 Ralph Bolton Landmark Harcourts Belmont, WA
2 Jock Drummond Landmark Harcourts Belmont, WA
2 Stephen Neal Harcourts Property People, SA
3 Andrew Jakins Landmark Harcourts Goondiwindi, QLD
3 Stephanie Williams Harcourts Williams, SA
3 Ken Chen Harcourts Judd White, VIC
4 Stephen Neal Harcourts Property People, SA
4 Andrew Chrysanthou Harcourts Unlimited, NSW
4 Phil Grant NAI Harcourts Pinnacle Aspley, QLD
5 Daniel McConnell Harcourts Shellharbour City/Albion Park, NSW
5 Andrew Harvey Harcourts Coastal - Paradise Point, QLD
5 Phil Becker Landmark Harcourts Belmont, WA
6 John Hewitt Landmark Harcourts Tasmania
6 Tolemy Stevens Harcourts Coastal, QLD
6 Jason Dowler Harcourts JT & Co, VIC
7 Terry Norrish Landmark Harcourts Belmont, WA
7 Emilie Jordanou Harcourts Wantirna, VIC
7 John Garnett Harcourts Boronia, VIC
8 Tolemy Stevens Harcourts Coastal, QLD
8 Marcus Washington Harcourts Pakenham, VIC
8 Stephanie Williams Harcourts Williams, SA
9 Shane Lindo Harcourts Excellence, NSW
9 Karl Gallienne Harcourts Huon Valley, TAS
9 Emilie Jordanou Harcourts Wantirna, VIC
10 Paul Thomason Landmark Harcourts Esperance, WA
10 Justin Sciola Harcourts Rata & Co, VIC
10 Arthur Dislakis Harcourts Rata & Co, VIC
11 David (Thanh) Lu Harcourts Deer Park / Cairnlea, VIC
11 Garth Makowski Harcourts The Property People Campbelltown, NSW
11 Jenelle Carey Harcourts West Coast, TAS
12 Michael Warren Landmark Harcourts Tasmania
12 John Georgiou NAI Harcourts Platinum, QLD
12 Jamie Benjamin Harcourts Hills Living, NSW
13 Eric Hartanto Harcourts Applecross, WA
13 Evan Broadbent Harcourts Warragul, VIC
13 Adrian Smith Landmark Harcourts Ballarat, VIC
14 Emilie Jordanou Harcourts Wantirna, VIC
14 George Parzis Harcourts Broadwater, QLD
14 Peter Reardon Landmark Harcourts Goulburn, NSW
15 Shaun Kaddatz Harcourts Coastal - Paradise Point, QLD
15 Carmen Briggs Harcourts Solutions - Inner West, QLD
15 Katrina Walsh Harcourts Coastal, QLD
16 Andrew Chrysanthou Harcourts Unlimited, NSW
16 Geoff Watts Landmark Harcourts Keith, SA
16 Michael Cananzi Harcourts Rata & Co, VIC
17 Karl Gallienne Harcourts Huon Valley, TAS
17 Stephen Neal Harcourts Property People, SA
17 Paul Thomas Landmark Harcourts Narrabri, NSW
18 Jonathan Levey Harcourts Connections - Stafford, QLD
18 James Massey Harcourts Coastal Robina, QLD
18 David Jannings Landmark Harcourts Belmont, WA
19 Catherine White Harcourts Pinnacle - Aspley, QLD
19 Ricky Numeyer Harcourts Coastal, QLD
19 Joe McKenzie Landmark Harcourts Wangaratta, VIC
20 Gary Johns Landmark Harcourts Mackay, QLD
20 John Hewitt Landmark Harcourts Tasmania
20 Andrew Harvey Harcourts Coastal - Paradise Point, QLD
40 INSIDE Harcourts
INAwards
QUEENSLAND | Top Achievers and Offices April - June 2018
Top Sales Consultant – Residential
Top Office – Total Gross Revenue
1 Katrina Walsh Harcourts Coastal
1 Harcourts Coastal
2 Tolemy Stevens Harcourts Coastal 3 Andrew Harvey Harcourts Coastal - Paradise Point
Top Sales Consultant – Commercial 1 Phil Grant NAI Harcourts Pinnacle Aspley 2 Michael Baker Harcourts Noosa 3 Han Kim Harcourts Solutions - Inner City
Top Sales Consultant – Rural 1 Boyd Curran Landmark Harcourts Longreach 2 Andrew Jakins Landmark Harcourts Goondiwindi
Property Management Team of the Quarter – Excellence 1 Harcourts Rental Management Solutions
2 Harcourts Solutions - Mitchelton
2 Harcourts North Lakes/Mango Hill
3 Harcourts Coastal - Hope Island
3 Harcourts Coastal
Property Management Team of the Quarter – Revenue 1 Harcourts North Lakes/Mango Hill 2 Harcourts Rental Management Solutions 3 Harcourts Coastal
Property Management Office of the Quarter – Business Development 1 Landmark Harcourts McCathies Ayr 2 Harcourts Living
Administrator of the Quarter
3 Harcourts Coastal
1 Amy Bartlett Harcourts Clayfield
3 Darryl Langton Landmark Harcourts Roma
SOUTH AUSTRALIA | Top Achievers and Offices April - June 2018 Top Office – Highest Gross Revenue 1 Harcourts South Coast 2 Harcourts Sergeant 3 Harcourts Packham
Top Sales Consultant 1 Stephen Neal Harcourts Property People 2 Matt Sergeant Harcourts Sergeant 3 Paul Whitney Harcourts Sergeant
Harcourts Client Experience Individual Award 1 Mark Forde Harcourts South Coast 2 Nathan Fry Harcourts South Coast 3 Kathleen Fry Harcourts South Coast
Administrator of the Quarter 1 Kathryn Roberts Harcourts Adelaide Hills
Top Sales Office – No. Settled Sales
Property Management Office of the Quarter 1 Harcourts South Coast 2 Harcourts Adelaide Hills 3 Harcourts Williams
1 Harcourts Property People 2 Harcourts Sergeant 3 Harcourts South Coast
TASMANIA | Top Achievers and Offices April - June 2018
Top Sales Consultant 1 Karl Gallienne Harcourts Huon Valley 2 Nick Bond Harcourts Huon Valley 3 Jeremy Wilkinson Harcourts Launceston
Top Sales Consultant – Commercial
Property Management Team of the Quarter
1 Warrick Hobart NAI Harcourts Hobart
1 POD Shari Lockett Harcourts Launceston
Administrator of the Quarter
2 POD Kirsten Slater Harcourts Launceston
Property Manager of the Quarter 1 Minna Brain Harcourts Devonport 2 Elisha Brown Harcourts Kingborough
1 Phoebe Roberts Harcourts Huon Valley
www.international.harcourts.net 41
INAwards
WESTERN AUSTRALIA | Top Achievers and Offices April - June 2018 Top Commercial Sales Consultant 1 Sam Fazio NAI Harcourts Realty Plus
Property Manager of the Quarter – Business Development 1 Liza Hogan Harcourts Mandurah 2 Dianne Barella Harcourts Alliance 3 Sebastien How Harcourts Integrity
Property Manager of the Quarter – Excellence 1 Zoe Grundy Harcourts City Central 2 Ellie Jackson Harcourts Blue 3 Kim Fernie Harcourts Integrity
Property Management Team of the Quarter (POD) Top Sales Consultant
Top Offices – Total Gross Revenue
Administrator of the Quarter
1 Eric Hartanto Harcourts Applecross
1 Harcourts Alliance
1 Lynette Ivery Harcourts Bridgetown
2 Matt McWaters Harcourts Empire
2 Harcourts Mandurah
1 Harcourts Regal Gateway
Property Management Team of the Quarter (POD)
3 Harcourts Busselton
3 Ben Hatch Harcourts Mandurah
1 Harcourts Regal Gateway
SOUTH AFRICA AWARDS | Top Achievers and Offices Top Commercial Sales Consultant
Top Office Most Commission
1 Michael Pashley Harcourts Platinum
1 Harcourts Platinum
2 Mia du Plessis Harcourts Marits
2 Harcourts Dunn 3 Harcourts Rhino
3 Wondera Erasmus Harcourts Brighton Beach
Top Sales Consultant 1 Michael Pashley Harcourts Platinum 2 Maureen Nel Harcourts Winelands 3 Nicoline Grobler Harcourts Vaaldam
Trish Parsons, KwaZulu-Natal - Platinum Award
Property Management Office of the Quarter 1 Harcourts Dunn Rentals 2 Harcourts Maynard Burgoyne Rentals 3 Harcourts Platinum
Ryan Kourie, Harcourts Rhino - Platinum Award
Shirley Stephenson, KwaZulu-Natal - Ooba Award
CONGRATULATIONS
TO ALL OUR AWARDS RECIPIENTS!
42 INSIDE Harcourts
INAwards
USA - PACIFIC | Top Achievers and Offices April - June 2018 Top Office for Gross Revenue
Top Office – Total Gross Revenue for the Quarter
1 Harcourts Prime Properties Monarch Beach
1 Harcourts NV1 2 Harcourts Prime Properties Monarch Beach
Top Office for Listed Auctions
3 Harcourts Prime Properties Aliso Viejo
1 Harcourts Prime Properties Newport Beach
Rising Star of the Quarter Top Sales Consultant – Sales (Units) for the Quarter
1 Peter Zaayer Harcourts Avanti
1 Steve O'Brien Harcourts NV1
Office Administrator of the Quarter
2 The Borden Group Harcourts NV1
1 Xiomara Climaco Garcia Harcourts Bella Vista
3 Joshua Fink Group Harcourts NV1
#3 Top Sales Consultant The Borden Group, Harcourts NV1
#4 Top Sales Consultant Justin Brennan Group, Harcourts Prestige Properties
Top Office for Closed Auctions 1 Harcourts Prime Properties Newport Beach
Top Agent for Closed Auctions 1 Christian Castner Harcourts Luxury Properties
Top Listing Agent for the Quarter
Top Agent for Auction Gross Revenue 1 Bob Wolff, Justin Green & Chad Widtfeldt Harcourts Prime Properties Monarch Beach
Top Agent for Listed Auctions 1 Maddox & Stephanie Team Sripetch Harcourts Prime Properties Carlsbad
1 Steve O'Brien Harcourts NV1 2 Joshua Fink Group Harcourts NV1 3 Ed Johnson Group Harcourts Prime Properties Carlsbad
Mike Green, Irene Green, Dianna McGarvin - Harcourts Prime Properties Monarch Beach
Top Office for Gross Revenue Harcourts Prime Properties Monarch Beach
USA - NORTHWEST | Top Achievers and Offices April - June 2018 Top 10 Sales Consultants for the Quarter
Top Listing Agent for the Quarter
1 Shelley Griffin Harcourts The Garner Group
6 Rob Davis Harcourts The Garner Group
=1 Shelley Griffin Harcourts The Garner Group
2 Jennifer Maben, Harcourts Real Estate Network Group
7 Nancy Kelly Harcourts Real Estate Network Group
3 Sandy Garner Harcourts The Garner Group
8 Alison Mata Harcourts The Garner Group
=1 Jennifer Maben Harcourts Real Estate Network Group
4 Victoria Wriglesworth, Harcourts Real Estate Network Group
9 Joe & Dana Giegerich Harcourts NW Oregon Realty Group
5 Bob Sisul Harcourts Real Estate Network Group
10 John McClung Harcourts Real Estate Network Group
Rising Star of the Quarter 1 Linda Webb Harcourts NW Oregon Realty Group
=2 John McClung Harcourts Real Estate Network Group =2 Joe & Dana Giegerich Harcourts NW Oregon Realty Group 3 Rob Davis Harcourts The Garner Group
Top Office – Total Gross Revenue for the Quarter
Top Office – Highest Per Agent Production for the Quarter
Top Office – Highest Per Agent Production for the Quarter
1 Harcourts The Garner Group
1 Harcourts The Garner Group
1 Harcourts The Garner Group
www.international.harcourts.net 43