Re:locate Magazine, Autumn 2011 by Profile Locations

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: NEWS & VIEWS

AUTUMN 2011

Industry:News & Views

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AUTUMN 2011

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Staff overseas need health care?

~ 8 help is just a phone call away.

When you’ve got employees working abroad, you want to know they’re looked after. With our international medical insurance, just one phone call can get them access to the medical treatment they need. If their diagnosis is serious, they’ll have access to a highly trained Medix case manager who will put them in touch with the best quality treatment available and provide support throughout their care plan. Plus, with emergency evacuation, a free overthe-phone interpretation service and 24/7 helplines, they’ll be on the road to recovery and back to work as soon as possible. Wherever your employees are, we’ll connect them to the right medical expertise 24/7. 01892 707984 axappphealthcare.co.uk/relocate

Re:locate : TALENT MANAGEMENT

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AUTUMN 2011

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Tolley® Conferences

Practical guidance for managing the complex tax concerns of a globally mobile workforce

Expatriate Tax Planning Tuesday 18 October 2011 Central London Practical guidance for managing the complex tax concerns of a globally mobile workforce. For anyone involved in expatriate tax planning, this is a must-attend event.

BOOK TODAY www.conferencesandtraining.com/expat-tax-planning Tel +44 (0)20 7347 3574 Email registrations@lexisnexis.co.uk

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From Austria to Zambia, the Same Standards Apply.

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www.pro-linkglobal.com

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For more inspiring case studies, see our website. Find out how you can connect with VSO at www.relocatemagazine.com/making-a-difference

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Extending Your Reach Paragon speaks relocation through our unique approach in recognising and responding to our customers speciďŹ c relocation needs. In addition, we provide total programme management of all core components of your engagement including Relocation Services, Payroll and Payment Processing, Corporate Relocation Funds Management and Information Management. For more than 20 years, clients have trusted Paragon to manage their global mobility programme in the most efďŹ cient, cost effective manner possible. We are a full service global Relocation Management company offering:

Global Mobility Consulting Services Domestic Relocation Services International Relocation Services Global Assignment Services Worldwide Destination Services Group Move Management Mortgage Services Visa and Immigration Services

Services Worldwide EMEA APAC The Americas t: +852.2907.5880 t: +1.949.635.6000 t: +353.1.811.6630 w: paragonrelocation.com e: info@paragonrelocation.com Simply hold your Smartphone over the Microsoft Tag Get the Free Mobile App at http://gettag.mobi

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First choose BENNETT schoolplacement worldwide the school.... ...then find the house! education solutions

Since 1991

Still the best in class after 20 years! We are experienced, trained educational professionals who can provide: School Placement Services, Pre-K through University, for your relocating families families heading to the U.S., or anywhere else around the world Strategic planning with HR on all issues related to education: group move advisement, remote location solutions, education policy writing and benchmarking, tuition data compilation, etc.

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Bennett Schoolplacement Worldwide www.schoolplacement.com

Box 425 Fort Washington, Pennsylvania, 19034

USA

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Sponsors: Relocate Your Thinking

6SRQVRUV DQG VXSSRUWHUV VLJQLQJ XS /DVW \HDUÂˇV DZDUGV JHQHUDWHG D UHDO EX]] RI H[FLWHPHQW ZLWK PRUH HQWULHV WKDQ HYHU EHIRUH DQG D KXJH VHQVH RI DQWLFLSDWLRQ OHDGLQJ XS WR WKH DQQXDO *DOD $ZDUGV 'LQQHU 2XU VSRQVRUV DUH FHQWUDO WR WKH VXFFHVV RI WKH DZDUGV VSUHDGLQJ WKH ZRUG DQG KHOSLQJ WR JHQHUDWH HQWKXVLDVP /R\DO VSRQVRU &DUWXV KDV EHHQ LQYROYHG ZLWK WKH 5H ORFDWH $ZDUGV IRU WKH SDVW IRXU \HDUV 6D\V 5RE $EERWW â&#x20AC;&#x153;Cartus is proud to be a sponsor of the 2011/12 Relocate Awards. In selecting to sponsor the Inspirational HR Team of the Year award, we look forward to celebrating the very best HR teamwork in practice within the world of relocation. â&#x20AC;&#x153;We expect the standard of award entries will be high and the winner to demonstrate exceptional excellence.â&#x20AC;? ,QWHUGHDQ LV D YDOXHG VHFRQG WLPH VSRQVRU RI WKH DZDUGV 6D\V %DUULH *LOPRXU â&#x20AC;&#x153;Interdean is delighted to continue to promote best practice and celebrate all those forward thinkers in our industry.â&#x20AC;? 0RYH$VVLVW ,QWHUQDWLRQDO LV DQRWKHU ORQJVWDQGLQJ VSRQVRU â&#x20AC;&#x153;There is huge potential for technological advances in the fastgrowing arena of global mobility, as companies and suppliers address the complexities of setting up businesses in new locations around the world,â&#x20AC;? VD\V 5REE\ :RJDQ â&#x20AC;&#x153;Smart use of technology can save time and keep costs under control while aiding communication. These awards give scope for innovations across so many disciplines, and we look forward to seeing who is setting the pace this year. As previous winners of this category, we know the opportunities winning the award brings, and look forward to seeing the winners of this yearâ&#x20AC;&#x2122;s award benefiting from them as we have done.â&#x20AC;? 1DW:HVW *OREDO (PSOR\HH EDQNLQJ KDV VLJQHG XS WR VSRQVRU WKH %HVW ,QWHUQDWLRQDO 'HVWLQDWLRQ 6HUYLFHV 3URYLGHU IRU WKH VHFRQG \HDU UXQQLQJ 6D\V 1HLO %DUVE\ â&#x20AC;&#x153;Destination services providers are key to successful relocations, so we are proud to sponsor the international professionals who make such a significant contribution to the lives of individuals and the success of global business. â&#x20AC;&#x153;At NatWest Global, we understand the value of providing the highest standards of professionalism and customer care in todayâ&#x20AC;&#x2122;s fast-moving corporate environment.â&#x20AC;?

AUTUMN 2011

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Supporters:

Professional endorsements:

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THE RELOCATION USERS GROUP

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Balancing every variable in your relocation equation. If experience is the best teacher, then no one can offer you a better relocation education than Cartus. Organisations of all sizes rely on us to address their precise needs by applying the insights we’ve gained through thousands of unique engagements. Your Cartus team will align your culture, your resources, and your objectives with the industry’s best practices and emerging trends—developing and delivering a programme that achieves your goals in the most cost-effective way possible. And as you move into new markets, know that Cartus is ready to give you and your employees seasoned guidance every step of the way. To put our experience to the test, call on Cartus at trustedguidance@cartus.com.

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When did a school make you feel this good? Families just know when a relocation works. Whether you are a mom or dad, toddler or teenager, HR or relocation professional, from Texas or Tokyo, when all the pieces come together, it can deliver one of life’s most rewarding experiences. ACS understands the complex needs of globally mobile families. We have partnered the relocation industry since 1967 to meet the many challenges that face international families moving to London. Our campus-specific Admissions, Housing and Transport experts work closely with parent-assisted Welcome Teams, International Groups, Parent/Teacher Organisations and Buddy programmes to create a smooth, seamless and happy transition. That is why each year literally hundreds of families from more than 50 countries make ACS ‘the’ London solution to their educational and lifestyle needs.

To find out how we can help meet your relocation requirements, please visit www.acs-schools.com Or, call either ACS Cobham +44 (0)1932 869744, ACS Egham +44 (0)1784 430611 or ACS Hillingdon +44 (0)1895 818402 ACS Schools are non-sectarian and co-educational (day and boarding) for students 2 to 18 years of age.

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I C S International icschool.co.uk Community School INTERNATIONAL BACCALAUREATE PROGRAMMES AND ENGLISH LANGUAGE COURSES FOR 3 - 18 YEAR OLDS

5HDOLVH \RXU SRWHQWLDO The International Community School is an independent school located in central London. We provide all three International Baccalaureate Programmes (Primary Years, Middle Years and Diploma), as well as, long term English Language Courses for students aged 3 - 18 years old. The combination of our welcoming community, a focus on personalised learning, our innovative use of ICT and exciting Travel & Learn programmes, makes ICS an excellent choice for the international community. â&#x20AC;&#x153;The quality of teaching and assessment is good and this enables pupils to make good progress overallâ&#x20AC;? Ofsted 2011

Tel: 020 7935 1206 admissions@ics.uk.net www.icshool.co.uk www.skola.co.uk

EMPLOYEE SUPPORT :Re:locate

AUTUMN 2011

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Examinations and qualifications in the UK ,I PRYLQJ D FKLOG EHIRUH KH RU VKH KDV VWDUWHG VHFRQGDU\ VFKRRO D PDMRU GHFLGLQJ IDFWRU IRU SDUHQWV ZLOO EH WKH OHDUQLQJ FKRLFHV DYDLODEOH ZKDW WKH FKLOG ZLOO OHDUQ KRZ WKH\ ZLOO EH H[DPLQHG DQG ZKDW TXDOLILFDWLRQV ZLOO EH DZDUGHG DW WKH HQG RI VFKRRO 7KLV LV ZKHUH LW JHWV D ELW WULFNLHU UK Qualifications and Examinations Explained LV D FRPSUHKHQVLYH 6PDUW 0RYH JXLGH WR H[DPLQDWLRQV DQG TXDOLILFDWLRQV LQ 8. VFKRROV WR KHOS IDPLOLHV FKRRVH EHWZHHQ WKH RSWLRQV DYDLODEOH ZKLFK LQFOXGH $ /HYHOV *&6(V ,QWHUQDWLRQDO *&6(V L*&6(V DQG WKH ,QWHUQDWLRQDO %DFFDODXUHDWH ,% 7KHUH LV DOVR WKH ,% VHFWLRQ RQ 6PDUW 0RYH ZKLFK LQFOXGHV Is the IB the Best Option? IB â&#x20AC;&#x201C; Riding High! DQG IB â&#x20AC;&#x201C; Bridging the Gap? &DUHIXO WKRXJKW ZLOO QHHG WR EH JLYHQ WR PRYLQJ D FKLOG GLUHFWO\ EHIRUH VHFRQGDU\ VFKRRO H[DPLQDWLRQV WDNH SODFH 6RPH VFKRROV ZLOO EH XQDEOH WR WDNH SXSLOV LI WKH\ GR QRW VORW LQWR WKH V\VWHP RU DUH QRW DW WKH DSSURSULDWH OHYHO WR EH HQWHUHG IRU H[DPV

Talk to families 'LVFXVVLQJ WKH FKRLFHV ZLWK IHOORZ UHORFDWHHV ZLOO EH HQRUPRXVO\ EHQHILFLDO WR IDPLOLHV IDFHG ZLWK WKHVH GLIILFXOW GHFLVLRQV 6FKRROV ZLOO DOZD\V JR RXW RI WKHLU ZD\ WR KHOS DQG WKH\ ZLOO RIWHQ LQWURGXFH SDUHQWV DQG SXSLOV WR RWKHU IDPLOLHV ZKR KDYH JRQH WKURXJK D VLPLODU SURFHVV RI PRYLQJ DQG ILQGLQJ WKH ULJKW URXWH IRU WKHLU FKLOG Online forums 6PDUW 0RYH GRHVQÂ·W RQO\ RIIHU D UDQJH RI SUDFWLFDO DGYLFH LW DOVR KDV D IRUXP IRU SDUHQWV WR GLVFXVV WKHLU FRQFHUQV DQG IHDUV DQG VKDUH YDOXDEOH WLSV DQG DGYLFH Â´$ KDSS\ FKLOG LV D VXFFHVVIXO FKLOG Âµ DV 'DYLG 'D\ UHPLQGV XV %XW OHWÂ·V QRW IRUJHW WKH KDSS\ DQG VHWWOHG SDUHQW 'HVSLWH DOO WKH XSKHDYDO WKDW JRHV ZLWK D PRYH DQG D VFKRRO FKDQJH KRSHIXOO\ ZLWK 6PDUW 0RYHÂ·V KHOS DQG DGYLFH UHORFDWLQJ IDPLOLHV FRXOG EH ZHOO RQ WKHLU ZD\ WR LQFUHDVLQJ WKHLU *:% Read all the articles mentioned in this feature â&#x20AC;&#x201C; and more â&#x20AC;&#x201C; on www.smartmoverelocate.com

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Cobham Hall, situated in 160 acres of historic parkland, provides a comfortable and secure home for our international boarding and day students. Easily accessible from London and Europe via High Speed Rail Link (London, St Pancras), all London airports and nearby motorway network.

1/2 page ad

Come and find out what makes Cobham Hall special and learn about the distinctive education we offer as an IB World School and member of Round Square.

Open Mornings Cobham Hall here

Saturday, 1st October 2011 - 9.30am to 12 noon Saturday, 17th March 2012 - 9.30am to 12 noon

For further information, to register or to arrange a private visit contact: Admissions Office: Cobham Hall, Cobham, Kent DA12 3BL UK Tel: +44(0)1474823371 Email: enquiries@cobhamhall.com www.cobhamhall.com

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www.nlis.org

Catholic Day and Boarding School for girls aged 11 to 18

â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

Experience teaching the IB Diploma for 31 years! Exclusive pre-IB Middle Years Programme Nurture and support: girls gain excellent results Places achieved at top Universities worldwide Scholarships and bursaries available Multilingualism: up to 9 languages taught All faiths welcome Internationalism: over 46 nationalities, yet one shared mission Please contact: admissions@marymountlondon.com www.marymountlondon.com Tel: 020 8949 0571 George Road, Kingston upon Thames, Surrey KT2 7PE.

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Discover all three International Baccalaureate programmes at one of the UKâ&#x20AC;&#x2122;s leading international schools

6 Friern Barnet Lane, London N11 3LX, T: 020 8920 0634 E: admissions@nlis.org

www.nlis.org

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,I \RX DUH LQWHUHVWHG LQ SURSHUW\ EULHĂ&#x20AC;QJV RU networking events for your interns, contact us at help@smartmoverelocate.com &DUHHU DQG MRE VHDUFK IRU SDUWQHUV High on the agenda for partners is looking at WKHLU FDUHHU RSWLRQV LQ WKH QHZ DUHD DQG Ă&#x20AC;QGLQJ a job. The new Fast Track website offers careers guidance and practical advice, CV and interview technique training, plus access to job vacancies in the UK and round the world. Career coaching by our team of expert coaches is included, via Skype and email, allowing the service to be used well ahead of the move from anywhere in the world. Developed by experts in careers advice and combined with relocation knowledge, this resource ticks all the boxes for international career development, and provides a much-needed solution for accompanying partners and outplacement, cost effectively. ZZZ VPDUWPRYHUHORFDWH FRP FDUHHUV

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For the latest education news and articles, see www. relocatemagazine.com and www.smartmoverelocate.com

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AUTUMN 2011

Re:directory ESSENTIAL CONTACTS... AREA GUIDES

HEALTHCARE

Proﬁle Locations

AXA PPP International

Contact: Fiona Murchie

Contact: Karen Teasdale Tel: +44 (0)1892 508627 Email: international@axa-ppp.co.uk Website: www.axappphealthcare.com Area: International

Tel: +44 (0)1892 891334 Email: orders@proﬁlelocations.co.uk Website: www.proﬁlelocations.co.uk Area: National

FOCUS Contact: Alessandra Gnudi Tel: +44 (0)20 7937 7799 Email: agnudi@focus-info.org Website: www.focus-info.org Area: London, South East

The Relocation Network

BANKING Lloyds TSB International Contact: Kevin Ballard Tel: +44 (0)1624 638065 Email: kevin.ballard@lloydstsb-offshore.com

InterGlobal

Contact: Kay Withell

Contact: Paul Weigall Tel: +44 (0)1252 745900 Email: info@interglobalpmi.com Website: www.interglobalpmi.com Area: International

Tel: +61 (0)4271 33309

HR CONSULTANTS

RECRUITMENT

Mercer

Alchemy Recruitment

Contact: Carlos Mestre Tel: +41 (0)22 869 3090 Email: carlos.mestre@mercer.com Website: www.mercer.com Area: Global

Contact: Terry Page

Website: www.lloydstsb-offshore.com/ employeebanking Area: Worldwide

NatWest Global Employee Banking Contact: Neil Barsby Tel: +44 (0)1245 355628 Email: neil.barsby@natwestglobal.com Website: www.natwestglobal.com

Email: info@relocationdirectory.com.au Website: www.relocationdirectory.com.au Area: Australasia

Tel: +44 (0)1376 322045 Email: terry.page@alchemy-recruit.co.uk Website: www.alchemy-recruit.co.uk Area: UK, Europe, Middle East, Asia

Area: Worldwide

IMMIGRATION SERVICES

DESTINATION SERVICES PROVIDERS

Pro-Link GLOBAL

Contact: Caroline Frostick

Contact: Andrea Elliott Tel: +44 (0)20 3004 9276 Email: info@pro-linkglobal.com Website: www.pro-linkglobal.com Area: Global

Tel: +44 (0)1621 840600

PET RELOCATION

RELOCATION MANAGEMENT COMPANIES

360 Relocations Contact: Tony Squire Tel: +44 (0)1923 235360 Email: sales@360relo.com Website: www.360relo.com Area: Worldwide

Profile Locations Contact: Fiona Murchie Tel: +44 (0)1892 891334 Email: relocation@profilelocations.co.uk Website: www.profilelocations.co.uk Area: London, South East, Aberdeen

Property Finder Agency Contact: Lesley Hubbard Tel: +44 (0)1325 713213 Email: lhubbard@propertyﬁnderagency.co.uk Website: www.propertyﬁnderagency.co.uk Area: Northern England

Rushbrook & Rathbone

AIRPETS

Email: enquiries@rushbrookrathbone.co.uk Website: www.rushbrookrathbone.co.uk Area: National

FURNITURE RENTAL Roomservice by CORT Contact: Laura Shepherd Tel: +44 (0)20 8397 9344 Email: info@roomservicebycort.com Website: www.roomservicebycort.com Area: National

Email: caroline.frostick@redrecruit.com Website: www.redrecruit.com Area: Worldwide

Contact: Martin Brown Tel: +44 (0)1753 685571 Email: info@airpets.com Website: www.airpets.com Area: Worldwide

Cartus

PROFESSIONAL ORGANISATIONS

Area: National & International

Association of Relocation Professionals (ARP)

Contact: Simon Robins

Contact: Tad Zurlinden Tel: +44 (0)8700 737 475 Email: enquiries@arp-relocation.com Website: www.arp-relocation.com Area: National

Contact: Sarah Rushbrook Tel: +44 (0)1462 420201

Red Recruit

Contact: Nigel Passingham Tel: +44 (0)1793 756000 Email: trustedguidance@cartus.com Website: www.cartus.com

Connells Relocation Services Tel: +44 (0)1635 271271 Email: simon.robins@connells.co.uk Website: www.connellsrelocation.co.uk Area: National & International

Interdean International Relocation

Chartered Institute of Personnel and Development (CIPD)

Contact: Rob Lucas

Tel: +44 (0)20 8612 6200 Website: www.cipd.co.uk Area: National

Email: rob.lucas@interdean.com

European Association of Relocation Professionals (EuRA) Contact: Tad Zurlinden Tel: +44 (0)8700 726 727 Email: enquiries@eura-relocation.com Website: www.eura-relocation.com Area: International

Tel: +44 (0)20 8961 4141 Website: www.interdean.com Area: Worldwide

Paragon Relocation Contact: Liam Brennan Tel: +44 (0)20 7559 3412 Email: lbrennan@paragonrelocation.com Website: www.paragonrelocation.com Area: Worldwide

Industry jobs at: http://jobs.relocatemagazine.com

AUTUMN 2011

Pricoa Real Estate and Relocation Services Contact: Keiran Ward

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SCHOOLS

Tel: +44 (0)20 8996 1200

ACS International Schools

Email: keiran.ward@pricoa.com

Contact: Fergus Rose

Website: www.pricoarelocation.com

Tel: +44 (0)1932 867251

Area: Worldwide

Email: frose@acs-england.co.uk Website: www.acs-england.co.uk

Quintessential Relocation Consultants

Area: London, South East

Contact: Jo Stoddart Tel: +44 (0)1481 257200 Email: jo@quintessential-relocation.com Website: www.quintessential-relocation.com Area: Channel Islands (Guernsey, Jersey, Alderney)

SIRVA Relocation Contact: Erika Toomer

International School of London Contact: Yoel Gordon Tel: +44 (0)20 8992 5823 Email: mail@islondon.com Website: www.islondon.com

Frasers Hospitality Contact: Virginie Viche Tel: +44 (0)20 7341 5599 Email: sales.london@frasershospitality.com Website: www.frasershospitality.com Area: National & International

House of Fisher Contact: Kelly Goff Tel: +44 (0)118 951 4151 Email: enquiries@stayhof.com Website: www.stayhof.com Area: Thames Valley, Berkshire, Hampshire, Surrey

Area: London

Hyde Park Residence

Tel: +44 (0)1793 606538 Email: erika.toomer@sirva.com

International School of London in Surrey

Contact: Katie Kelly

Website: www.sirva.com

Contact: Marco Damhuis

Tel: +44 (0)20 7409 9000

Area: National & International

Tel: +44 (0)1483 750409

Email: katie.kelly@hpr.co.uk

Email: mail@islsurrey.com

Website: www.hpr.co.uk

TEAM Relocations

Website: www.islsurrey.com

Area: London

Contact: John Sammon

Area: Surrey

Tel: +44 (0)121 329 5058 Email: john.sammon@teamrelocations.com

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Select Apartments Kent College Canterbury

Contact: Giles Walker

Contact: Jayne Simpson

Tel: +44 (0)845 055 6352

Tel: +44 (0)1227 813 931

Email: gileswalker@selectapartments.co.uk

REMOVALS AND STORAGE

Email: registrar@kentcollege.co.uk

Website: www.selectapartments.co.uk

Website: www.kentcollege.co.uk

360 Relocations

Area: London & UK

Area: Kent, South East

Website: www.teamrelocations.com Area: Worldwide

Contact: Tony Squire Tel: +44 (0)1923 235360 Email: sales@360relo.com Website: www.360relo.com

The North London International School Contact: Amy Harris

SPOUSAL ASSISTANCE/ CAREERS

Tel: +44 (0)20 8920 0634

Proﬁle Locations

Email: aharris@nlis.org

Contact: Fiona Murchie

Bishop’s Move

Website: www.nlis.org

Tel: +44 (0)1892 891334

Contact: Richard Hohler

Area: North London

Email: careers@proﬁlelocations.co.uk

Area: Worldwide

Website: www.proﬁlelocations.co.uk

Tel: +44 (0)800 616 425 Website: www.bishopsmove.com

TASIS (The American School in England)

Area: Global

Contact: Karen House

Email: corporate@bishopsmove.com

Tel: +44 (0)1932 582316

DT Moving

Email: ukadmissions@tasisengland.org

Contact: Tim Daniells

Website: www.tasisengland.org

Tel: +44 (0)20 7622 4393 Email: london@dtmoving.com Website: www.dtmoving.com Area: Worldwide

Area: West London, Berkshire, Surrey

Area: National & International

JOBS

SERVICED APARTMENTS The Apartment Service

Schmid & Kahlert S & K 2000 France

Contact: Melanie Degand

Contact: Philippe Lienig

Tel: +44 (0)870 080 2303

Tel: +33 (0)38 896 5903 Email: info@schmid-kahlert.fr Website: www.schmid-kahlert.com Area: Worldwide

White & Co

Email: melanied@apartment.co.uk Website: www.apartmentservice.com Area: UK & Worldwide

Cheval Residences

Contact: Louis Spies

Contact: Emma Dean

Tel: +44 (0)1489 774907

Tel: +44 (0)20 7341 7031

Email: l.spies@whiteandcompany.co.uk

Email: emma.dean@chevalresidences.com

Website: www.whiteandcompany.co.uk

Website: www.chevalresidences.com

Area: UK

Area: London

www relocatemagazine com www.relocatemagazine.com

To advertise here please call: 01892 891334

A SIMPLE INTRODUCTION TO OFFSHORE BANKING.

If you are an HR professional or global mobility agent, we will help you introduce your employees and customers to the beneﬁts of offshore banking, hassle-free. We have a simple introduction process and offer streamlined account opening. Our fast and dedicated account opening team will help your relocating employees and customers get their accounts set up before they arrive at their destination, so that they can enjoy their new life from the moment they touch down. Make a simple introduction, and let us do the rest.

Call us on + 44 (0)1624 657762 or visit lloydstsb-offshore.com/ employeebanking

Issued by Lloyds TSB Offshore Limited. Registered Office and principal place of business: PO Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Registered in Jersey, number 4029. Regulated by the Jersey Financial Services Commission. We abide by the Jersey Code of Practice for Consumer Lending. The paid up capital and reserves of Lloyds TSB Offshore Limited was £709m as at 31st December 2010. Copies of our terms and conditions and latest report and accounts are available upon request from the above registered office. The Isle of Man branch of Lloyds TSB Offshore Limited is licensed by the Isle of Man Financial Supervision Commission and registered with the Insurance and Pensions Authority in respect of General Business. Business Address: PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ. Lloyds TSB Offshore Limited is a participant in the Isle of Man Depositors’ Compensation Scheme as set out in the Depositors’ Compensation Scheme Regulations 2010. Complaints involving the Isle of Man branch of Lloyds TSB Offshore Limited that it cannot settle should be referred to the Financial Services Ombudsman Scheme for the Isle of Man. Lloyds TSB Offshore Limited is not and is not required to be, authorised under the Financial Services and Markets Act 2000 of the United Kingdom and therefore is not subject to the rules and regulations of the Financial Services Compensation Scheme made under that Act for the protection of depositors. Legislation or regulations in your home jurisdiction may prohibit you from entering into transactions with us. We reserve the right to make final determination on whether you are eligible for any products or services. Telephone calls may be recorded and monitored.