Re:locate Magazine, Winter 2011/12 Issue by Profile Locations

Re:locate F O R H R , G LO B A L M A N A G E R S & R E LO C AT I O N P R O F E S S I O N A L S Winter 2011/12

www.relocatemagazine.com

Facing the future Africa: new focus for global business

Crisis management Timely practical and policy advice

Tax

Key issues for international assignees

Removals

Innovation in tough times

This issue is sponsored by

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A SIMPLE INTRODUCTION TO OFFSHORE BANKING.

If you are an HR professional or global mobility agent, we will help you introduce your employees and customers to the beneﬁts of offshore banking, hassle-free. We have a simple introduction process and offer streamlined account opening. Our fast and dedicated account opening team will help your relocating employees and customers get their accounts set up before they arrive at their destination, so that they can enjoy their new life from the moment they touch down. Make a simple introduction, and let us do the rest.

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Issued by Lloyds TSB Offshore Limited. Registered Office and principal place of business: PO Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Registered in Jersey, number 4029. Regulated by the Jersey Financial Services Commission. We abide by the Jersey Code of Practice for Consumer Lending. The paid up capital and reserves of Lloyds TSB Offshore Limited was £709m as at 31st December 2010. Copies of our terms and conditions and latest report and accounts are available upon request from the above registered office. The Isle of Man branch of Lloyds TSB Offshore Limited is licensed by the Isle of Man Financial Supervision Commission and registered with the Insurance and Pensions Authority in respect of General Business. Business Address: PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ. Lloyds TSB Offshore Limited is a participant in the Isle of Man Depositors’ Compensation Scheme as set out in the Depositors’ Compensation Scheme Regulations 2010. Complaints involving the Isle of Man branch of Lloyds TSB Offshore Limited that it cannot settle should be referred to the Financial Services Ombudsman Scheme for the Isle of Man. Lloyds TSB Offshore Limited is not and is not required to be, authorised under the Financial Services and Markets Act 2000 of the United Kingdom and therefore is not subject to the rules and regulations of the Financial Services Compensation Scheme made under that Act for the protection of depositors. Legislation or regulations in your home jurisdiction may prohibit you from entering into transactions with us. We reserve the right to make final determination on whether you are eligible for any products or services. Telephone calls may be recorded and monitored.

WINTER 2011/12

CONTENTS :

Re:locate

CONTENTS 4 6 8 11 14 16 20 22 26 30 32 35 38 42

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Crisis Management

International

Africa

Education

Re:locate

WINTER 2011/12

TheTeam

The Re:locate â&#x20AC;&#x153;Awards have become

Managing Editor: Fiona Murchie editorial@relocatemagazine.com Design: Gulp Creative hello@gulpcreative.com

a showcase for all that is best about the relocation industry.

Sub Editor: Louise Whitson Advertising: Garry Tester ads@relocatemagazine.com

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Address Re:locate Magazine Spray Hill Hastings Road Lamberhurst Kent TN3 8JB Tel: 01892 891334

Advertising

Tel: 01892 891334 Subscribe www.relocatemagazine.com subscribe@relocatemagazine.com

Tel: 01892 891334

Re:locate Awards 2011/12

Enter today!

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Closing date: 17 Feb 2012

Coming in the SPRING 2012 issue of Re:locate magazine t TECHNOLOGY Developments that support relocation ÂŠ 2011. Re:locate is published by ProďŹ le Locations, Spray Hill, Hastings Road, Lamberhurst, Kent TN3 8JB. All rights reserved. This publication (or any part thereof) may not be reproduced in any form without the prior written permission of ProďŹ le Locations. ProďŹ le Locations accepts no liability for the accuracy of the contents or any opinions expressed herein. ISSN 1743-9566.

t TRUST Underpinning successful companies

t SOCIAL MEDIA Harnessing its power for HR and others

Global Employee Banking

Internationally mobile Arranging banking facilities for your relocating international employees has never been more straightforward. Our dedicated Global Employee Banking team can really make it easy. We can even have accounts open before your employees arrive in the country.

ThatĂ&#x2022;s one thing off your list Helpful Banking Contact us to Ă&#x17E;nd out more about how we can help Call us on +44 (0) 1245 355628 quoting NWRL or visit www.natwestglobal.com National Westminster Bank Plc. Registered in England No. 929027. 135 Bishopsgate, London, EC2M 3UR. National Westminster Bank Plc. is authorised and regulated by the Financial Service Authority. Calls may be recorded. N3779 (02/08)

Re:locate

: NEWS & VIEWS

WINTER 2011/12

Industry:News & Views

If you have news and views that youâ&#x20AC;&#x2122;d like to see aired on these pages, contact us at editorial@relocatemagazine.com

BUSINESSWOMEN in the Middle East Donna Marsh, of Babel Language & Cultural Consultants, has some advice on how to ensure your female assigneesâ&#x20AC;&#x2122; time in the Middle East is safe, enjoyable and productive. $V PRUH PXOWLQDWLRQDO RUJDQLVDWLRQV H[SDQG WKHLU JOREDO SUHVHQFH DQG HVWDEOLVK WKHLU EXVLQHVVHV LQ WKH 0LGGOH (DVW PRUH H[SDWULDWH EXVLQHVVZRPHQ DUH LQ D SRVLWLRQ WR FRQVLGHU WKH RSSRUWXQLWLHV DQG FKDOOHQJHV RI ZRUNLQJ LQ WKLV FRPSOLFDWHG EXW UHZDUGLQJ UHJLRQ 2I FRXUVH EXVLQHVVZRPHQ ZRUNLQJ LQ WKH 0LGGOH (DVW Â² ZKHWKHU

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DISASTER SITUATIONS: are you prepared?

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WINTER 2011/12

NEWS & VIEWS :

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Re:locate

: HOT TOPIC

WINTER 2011/12

Be prepared! Crisis

management unwrapped One of the highlights of Octoberâ&#x20AC;&#x2122;s Worldwide ERC Symposium in Denver was the session on global crisis management, with excellent and timely presentations from Anita Blanchett, global vendor manager of BP, and Alan Freeman, of LOF International HR Solutions, as Fiona Murchie reports.

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You can read Farid Ahmedâ&#x20AC;&#x2122;s article â&#x20AC;&#x2DC;Disaster situations: are you prepared?â&#x20AC;&#x2122; and keep up to date with the latest on international assignments news and articles at www.relocatemagazine.com. Weâ&#x20AC;&#x2122;ll be covering crisis management on an ongoing basis and as it relates to specific countries, so keep checking.

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BISHOP’S MOVE CORPORATE RELOCATION The Corporate Relocation Department has been speciﬁcally set up to help employees being relocated anywhere in the UK or the world to enjoy an efﬁcient and trouble free move

CENTRALISED DEPARTMENT WITH ACCOUNT HANDLERS SOLELY DEDICATED TO OUR CLIENTS

NATIONWIDE NETWORK OF BRANCHES WITH A LARGE FLEET OF MODERN VEHICLES

SPECIAL MOVE MANAGEMENT AND CLIENT AUXILIARY SERVICES AVAILABLE

EXPERT OVERSEAS SERVICES FOR INTERNATIONAL AND EUROPEAN RELOCATIONS

FOR MORE DETAILS PLEASE CONTACT US ON +44(0)1293 613 027 OR VISIT WWW.BISHOPSMOVE.COM

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Harrow Green Global Moving Solutions Unit Q1 Queen Elizabeth Distribution Park Purﬂeet Bypass West Thurrock RM19 1TT United Kingdom Contact: Steve Wilkins T: 0044 (0)1708 892 960 E: international@harrowgreen.com W: www.hg-gms.com

Five Oceans Moving & Storage Corn Street, Witney Oxfordshire OX28 6DB United Kingdom Contact: Kyle Tiltman T: +44 1865 349017 F: +44 1993 773054 E: kyle@ﬁveoceansmoving.co.uk W: www.ﬁveoceansmoving.co.uk

With 30 years of experience Harrow Green Global Moving Solutions provides international moving services to assignees relocating globally through our network of owned ofﬁces and global partners. We are accredited to FIDI FAIM-ISO, the highest level of the worldwide industry governing body’s quality program - therefore quality and security is assured.

Family run, international removals & storage company offering a first class service specialising in storage and the transportation of fine art and antiques. Phone us for a fast, efficient & personal service.

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0800 1583373 www.fox-moving.com

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Providing high quality moves for corporate clients, with a personal service.

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Navigating the choppy waters of international tax Determining their tax status should be among every international assigneeâ&#x20AC;&#x2122;s top priorities, says Tony Wilcox, Expatriate Banking Director at Lloyds TSB International.

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Squirrels instinctively know how to make the best of the harsh winter months ahead. Talk to us about how we can help you secure better rates and excellent serviced accommodation. As the largest European provider of quality serviced apartments, we are well placed to help you ﬁnd the right solution.

Forward planning.

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Prestige Apartments is an independent serviced apartment booking agency and we offer a range of serviced apartments in cities throughout London and the UK. Prestige Apartments 42 Colebrooke Row Islington, London N1 8AF Contact: Alexandra Wood T: 0044 (0)207 704 6514 E: alex@prestigeapartments.co.uk W: www.prestigeapartments.co.uk

These short term properties include simple serviced studios, one bedroom corporate apartments, right through to luxury two and three bedroom family apartments, which means that whatever your needs, we can ďŹ nd you the ideal solution.

â&#x20AC;&#x153;The Credible Alternative to Hotelsâ&#x20AC;? We are pleased to offer our 27 contemporary four star rated serviced apartments from Studio, 1, 2 and 3 bedrooms. Why pay Central London prices when you can be just 15 minutes from Central London.

Credible Apartments Ltd 89-91 Park Lane Croydon South London CR0 1JJ Contact: Steve Bulpitt/ Larissa Jennings T: +44 (0)20 8662 2900 E: enq@credibleapartments.co.uk W: www.credibleapartments.co.uk

t Equipped to a high standard with LCD TV (Sky) to fully ďŹ tted kitchen including all utensils t Free Wi-ďŹ and free car park t Outstanding housekeeping service t On site Gym/Sauna t VAT reduced to 4% after 28 consecutive nights

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Mayfair, W1

LONDONâ&#x20AC;&#x2122;S BEST KEPT SECRET! Mayfairâ&#x20AC;&#x2122;s most luxurious 5 star serviced apartments with a unique complimentary service package. Exclusive to Carlton Court, at no additional cost to you from the management room service 7 days a week (chef on site/menu provided) housekeeping 7 days a week, 24 hours concierge service, on site management and maintenance. ideal for both business travellers and tourists alike at a highly competitive rate. Central air-conditioning, high speed wi-ďŹ , latest televisions with all the hd channels in a multitude of languages to name but a few of our complimentary services. Carlton Court offers a new dimension of exclusive serviced apartments offering outstanding value, ensuring you a â&#x20AC;&#x2DC;home away from homeâ&#x20AC;&#x2122; with all the services of 5 star hotels and more. Carlton Court is unique due to our services, location and hospitality ensuring a comfortable and memorable stay in our newly interior designed apartments. Our selection of self contained apartments range from 1 bedroom, to an ambassadorial 5 bedroom town house (parking included).

We look forward to welcoming you to Carlton Court

www.carltoncourt.com reservations@carltoncourt.com Tel: +44 (0) 20 7493 0597 Fax: +44 (0) 20 7629 3225

WINTER 2011/12

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VHUYLFHG DSDUWPHQW RSHUDWRUV DQG DJHQFLHV ZKR UHSUHVHQW VRPH SURSHUWLHV WKURXJKRXW WKH 8. DQG ,UHODQG 0HPEHUV PXVW WDNH SDUW LQ D TXDOLW\ SURJUDPPH WR HQVXUH WKH FRQWLQXDO PDLQWHQDQFH DQG LPSURYHPHQW RI WKH VHUYLFH WKDW WKH\ SURYLGH )LJXUHV MXVW UHOHDVHG E\ $6$3 IRU WKH WKLUG TXDUWHU VKRZ D VWURQJ ULVH LQ WKH QHW ZHHNO\ UHQWDO ILJXUH IRU /RQGRQ RI SHU FHQW WR Â&#x2026; FRPSDUHG ZLWK Â&#x2026; LQ $YHUDJH RFFXSDQF\ IRU WKH TXDUWHU DW SHU FHQW ZDV SHU FHQW OHVV WKDQ ODVW \HDU RZLQJ WR VOLJKWO\ ORZHU GHPDQG LQ $XJXVW SHU FHQW +RZHYHU DYHUDJH RFFXSDQF\ IRU WKH TXDUWHU IRU WKH UHVW RI WKH 8. LQFUHDVHG E\ SHU FHQW WR SHU FHQW ZLWK QHW ZHHNO\ UHQWDO RI Â&#x2026; D SHU FHQW LQFUHDVH RQ 'DYLG 6PLWK $6$3Â·V FKDLUPDQ FRPPHQWHG WKDW WKH FRQIHUHQFH KDG SURYLGHG D YLWDO DQQXDO RSSRUWXQLW\ IRU WKH VHFWRU WR GHYHORS DQG LPSURYH GHVFULELQJ LW DV Â´WKH RQO\ IRUXP GHGLFDWHG H[FOXVLYHO\ WR GHYHORSLQJ WKH TXDOLW\ DQG FRQVWDQF\ RI RXU VHFWRU Âµ 7KHVH DUH H[FLWLQJ WLPHV IRU WKH JOREDO VHUYLFHG DFFRPPRGDWLRQ LQGXVWU\ 7KH GHEDWH RQ TXDOLW\ VWDQGDUGV ZLOO QR GRXEW FRQWLQXH Â² DV ZLOO WKH GULYH WR LPSURYH WKH DYDLODELOLW\ RI RQOLQH ERRNLQJ :H DZDLW GHYHORSPHQWV Download The Apartment Serviceâ&#x20AC;&#x2122;s report from www. apartmentservice.com. Read Fiona Murchieâ&#x20AC;&#x2122;s article, â&#x20AC;&#x2DC;Serviced apartments market profile â&#x20AC;&#x201C; the relocation perspectiveâ&#x20AC;&#x2122;, at www. relocatemagazine.com. In our Spring 2012 issue, weâ&#x20AC;&#x2122;ll bring you further coverage of how serviced accommodation is meeting the needs of the worldwide relocation sector.

Serviced Apartments in Slough. Execï¬&#x201A;ats offer a cost effective solution for short term accommodation in Slough.

Execï¬&#x201A;ats Unit 47 30 Bath Rd Slough SL1 3SS Contact: Femi Ajana T: 01753 694 736 E: femi@execï¬&#x201A;ats.com W: www.execï¬&#x201A;ats.com

Luxury Suites Ltd. Suite 101, 95 Wilton Road, London SW1V 1BZ Contact: Ian Daniels T: 07528 917 987 E: info@boutiquelondonlets.com W: www.boutiquelondonlets.com

t &YFDnBUT BQBSUNFOUT BSF GVMMZ furnished. The price includes Sky/Digital TV, Broadband Internet, Weekly clean & Linen change t &YFDnBUT IBWF BQBSUNFOUT across Slough Execï¬&#x201A;ats apartments are ideal for: t #VTJOFTT USBWFMMFST PO TIPSU term assignments in Slough or surrounding areas t 5PVSJTUT WJTJUJOH 4MPVHI

t Corporate Short and Medium Term Accommodation t First Class Apartments Ranging from Studios to 3 Bed Penthouses t Fabulous Central London Locations t Complimentary High-Speed WiFi, Phone Access and Secretarial Services t A Dedicated Corporate Team Available 24/7 t Individual, Group and Family Relocation t Corporate Discounts of up to 15% t Complimentary B2B Account t Excellent Customer Service

Re:locate : PROPERTY

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For more on this vibrant relocation destination, donâ&#x20AC;&#x2122;t miss the Africa pages of the International Destinations section of www.relocatemagazine.com

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: AFRICA FOCUS

WINTER 2011/12

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AFRICA FOCUS :

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PDUNHW DW GHVWLQDWLRQ DQG WKH ZRUN SHUPLW OLPLWDWLRQV EHIRUH DJUHHLQJ WR UHORFDWH WR D JLYHQ FRXQWU\ Schools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riginally from Burkina Faso, Geremie Sawadogo has over 25 yearsâ&#x20AC;&#x2122; experience in international education and development, and has worked in more than a dozen African countries. For more on this vibrant relocation destination, donâ&#x20AC;&#x2122;t miss the Africa pages of the International Destinations section of www.relocatemagazine.com

Anglo PaciďŹ c made it easy When we moved overseas Anglo PaciďŹ c took care of everything

â&#x20AC;&#x153;Moving overseas could not have been easier with Anglo PaciďŹ c. From the initial consultation they created a personal moving plan, including export packing, shipping, customs and delivery to our new home. They were truly professional, everything went like clockwork.â&#x20AC;? Over 500,000 satisďŹ ed customers have already trusted their possessions to Anglo PaciďŹ c, Britainâ&#x20AC;&#x2122;s leading international movers. We deliver our promises, so whatever you need to move, wherever in the world, weâ&#x20AC;&#x2122;ll deliver your goods safely, securely and on time. So call us now for a free home survey and quotation, and get the facts from our friendly experts.

FREEPHONE 0800 328 5810 migration@anglopaciďŹ c.co.uk Visit us at www.anglopaciďŹ c.co.uk. London, Manchester, Glasgow, Nationwide

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: INTERNATIONAL PENSIONS

WINTER 2011/12

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INTERNATIONAL PENSIONS :

Re:locate

Pensions: top of the international mobility agenda Fiona Murchie writes: 3HQVLRQV DUH DW WKH WRS RI WKH DJHQGD IRU WKRVH UHVSRQVLEOH IRU PDQDJLQJ LQWHUQDWLRQDO HPSOR\HHV DQG WKHLU EHQHILWV :LWK PDQ\ FRXQWULHV UHYLHZLQJ UHWLUHPHQW DJH WKH VXEMHFW LV IUHTXHQWO\ LQ WKH QHZV VR WKH LQWHUQDWLRQDO SHQVLRQV VHVVLRQ DW WKH :RUOGZLGH (5& 6\PSRVLXP LQ 'HQYHU PRGHUDWHG E\ 0DU\ (OOHQ 0\KU RI $,5,1& DQG SUHVHQWHG E\ 0HOLVVD 5XFKKRHIW RI ,%,6 $GYLVRUV ZDV WLPHO\ DQG WKH SUDFWLFDO DGYLFH ZHOFRPH $V LQWHUQDWLRQDO DVVLJQHHV UHDFK UHWLUHPHQW DJH WKHUH FDQ VRPHWLPHV EH D ELJ VKRFN LQ VWRUH ZKHQ WKH\ GLVFRYHU WKDW PRYLQJ IURP FRXQWU\ WR FRXQWU\ KDV HURGHG WKHLU SHQVLRQ ,Q VRPH FRXQWULHV WKHUH DUH OHJDO UHVWULFWLRQV SUHYHQWLQJ FRQWULEXWLRQ WR D KRPH FRXQWU\ SODQ &XUUHQF\ IOXFWXDWLRQV FDQ DOVR VHULRXVO\ UHGXFH SHQVLRQV 7KHVH DQG RWKHU FRPSOH[LWLHV FDQ UHVXOW LQ D KXJH GLIIHUHQFH EHWZHHQ WKH DQWLFLSDWHG SHQVLRQ DQG ZKDW LV DFWXDOO\ SDLG RXW LQ UHWLUHPHQW ,I \RX KDYH JOREDO QRPDG H[SDWULDWHV ZKR KDYH ORQJ VHUYLFH ZLWK WKH FRPSDQ\ WKH FKDQFHV DUH WKDW WKH\ DUH NH\ SOD\HUV DQG WKH FRPSDQ\ GRHVQÂ·W ZDQW WR ORVH WKHP 7KH\ DUH SUREDEO\ DOUHDG\ KLJKO\ FRPSHQVDWHG :LWK FXUUHQW GHPRJUDSKLFV DQG PRUH DQG PRUH RI WKHVH VHQLRU H[HFXWLYHV OLNHO\ WR DSSURDFK UHWLUHPHQW 0HOLVVD 5XFKKRHIW XUJHG FRPSDQLHV WR ILJXUH RXW D SODQ ZKHWKHU RIIVKRUH RU UHJLRQDO 7KHVH ZHUH VRPH RI KHU SRLQWHUV Â&#x2021; Regulation Â² /RRN DW WKH UHJXODWLRQV DQG HPSOR\PHQW ODZV LQ WKH FRXQWULHV \RX DUH GHDOLQJ ZLWK 7KLQJV FKDQJH DOO WKH WLPH DQG WKLV PD\ LQYROYH NHHSLQJ XS ZLWK UHJXODWRU\ FKDQJHV LQ Â² FRXQWULHV 6RPH FRXQWULHV UHTXLUH ORFDO SHQVLRQ SDUWLFLSDWLRQ ZKLOH RWKHUV EDQ ORFDO SDUWLFLSDWLRQ Â&#x2021; Taxation Â² 7KHUH LV DOZD\V D WHQVLRQ EHWZHHQ DGPLQLVWUDWLRQ LQWHUQDO DQG H[WHUQDO H[SHUWLVH DQG WKH VL]H RI WKH FRPSDQ\ <RX KDYH WR GHFLGH ZKHUH \RXU UHVRXUFHV OLH DQG ZRUN ZLWKLQ WKDW IUDPHZRUN Â&#x2021; Complexity Â² %HQHILW GHVLJQ DQG GHOLYHU\ LQWHJUDWLRQ ZLWK RWKHU EHQHILWV %HQFKPDUNLQJ LQFOXGLQJ ZKHUH ZKR DQG KRZ LV EHQHILFLDO 'HFLGH RQ WRWDO VDODU\ RU EDVH VDODU\ 'HSHQGLQJ RQ FRXQWU\

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For the latest pensions news and articles, see the International Assignments and Finance & Tax sections of www.relocatemagazine.com, and sign up for our e-newsletter.

Re:locate

: AWARDS

WINTER 2011/12

Enter the Re:locate Awards

today!

With the closing date for entries fast approaching, and excitement mounting, it’s time to submit your entry for relocation’s premier awards! To inspire you, some previous winners tell us how their award has beneﬁted them and their organisation, and share

How to enter: 3 easy steps

with you the secrets of their success.

categories, and to sign up for our awards webinars

CLOSING DATE FOR ENTRIES:

Friday 17 February 2012

Visit www.relocatemagazine.com for details of and special awards newsletter.

Download and complete an entry form.

Submit your completed entry form by email.

Sponsors: ISO Certiﬁed 9001:2008

Relocate Your Thinking

WINTER 2011/12

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You can enter yourself, your team, your company or an organisation that deserves recognition. Entry is easy, and free. Winners will be presented with their trophies at the annual Gala Awards Dinner, the highlight of the relocation calendar, on Thursday 10 May 2012.

Supporters:

AWARDS :

Re:locate

Award categories 1. Best Relocation Strategy/Policy Sponsored by Interdean International Relocation 2. Technological Innovation in Relocation Sponsored by MoveAssist International 3. Inspirational HR Team of the Year Sponsored by Cartus 4. Relocation Service Provider or Team of the Year 5. Best Property Provider or Solution 6. Rising Star in Relocation 7. Relocation Personality of the Year Sponsored by SIRVA Relocation 8. Green Achievement Sponsored by Pro-Link GLOBAL 9. Excellence in Employee & Family Support 10. Best International Destination Services Provider Sponsored by NatWest Global Employee Banking

â&#x20AC;&#x153; The Re:locate Awards

have become a showcase for all that is best about the relocation industry. â&#x20AC;?

Professional endorsements:

THE RELOCATION USERS GROUP

Re:locate

: AWARDS

“ The publicity is a

huge step forward in building our brand and our reputation. ”

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Maximise your chances! *HW RQ WKH IDVW WUDFN WR DZDUGV VXFFHVV E\ WXQLQJ LQ WR RXU QHZ VHULHV RI ZHELQDUV These lively and informative sessions explain the judging process and provide invaluable background information for compiling your winning entry. For full details, and to catch up with any webinars you’ve missed, go to www.relocatemagazine.com, where you can also sign up for our special awards e-newsletter.

WINTER 2011/12

CONFERENCES :

Re:locate

Transforming the future? At this autumnâ&#x20AC;&#x2122;s crop of conferences, the message was that, with new markets and new opportunities, international mobility is on the rise. Fiona Murchie analyses some of the key themes that emerged.

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WINTER 2011/12

CONFERENCES :

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Asia leads the way &KHH :HL .ZDQ RI WKH +XPDQ &DSLWDO /HDGHUVKLS ,QVWLWXWH 6LQJDSRUH SURYLGHG LQVLJKW LQWR RSHUDWLQJ LQ WKH UHJLRQ Rilvan Moving and Relocations is a division of the Rilvan Group with an abundance of experience in successfully providing services to major companies since 1992. Rilvan Moving and Relocations No. 29 Topraisar Street, 1st District, Zip Code 014569, Bucharest, Romania Contact: Monica Matei T: +4 0212219546 E: monica.matei@rilvan.eu W: www.rilvan.eu

We offer services in Romania, Republic of Moldavia, Bulgaria or Ukraine, in the ďŹ elds of Immigration, Destination and Moving. Our ďŹ rm offers a broad expertise in the ďŹ eld, ensuring an easy and exciting new beginning.

Paris Relocation Service provides successful national and international mobility management since 1992.

Paris Relocation Service 30, Rue Godot de Mauroy, 75009 Paris, France Contact: Eva Demichellis T: + 33 1 53 30 41 82 E: info@prs.fr W: www.prs.fr

We work closely with HR departments in small and large companies to ďŹ nd the best relocation solutions for each transferee and their families. Our friendly team of multilingual consultants assist in all the aspects of the move. We are professional, devoted and we care.

Worldwide ERC EMEA Summit, London, 21 and 22 February 2012 -RLQ OLNH PLQGHG JOREDO WKRXJKW OHDGHUV IRU WLPHO\ LQWHUDFWLYH VHVVLRQV IURP ERWK /RQGRQ EDVHG DQG LQWHUQDWLRQDO +5 H[SHUWV DV WKH\ UHIOHFW RQ FRPSOLDQFH LVVXHV SROLF\ WUHQGV DQG PRELOLW\ FKDOOHQJHV DQG RIIHU EHVW SUDFWLFHV LQQRYDWLYH DSSURDFKHV DQG FRVW HIIHFWLYH VROXWLRQV 7KH UHJLVWUDWLRQ IHH ZLOO EH ZDLYHG IRU D VHOHFW JURXS RI FRUSRUDWH +5 DWWHQGHHV ZLWK UHVSRQVLELOLW\ IRU PRELOLW\ LVVXHV ZLWKLQ WKHLU FRPSDQ\ (PDLO webmaster@worldwideerc.org WR EH QRWLILHG ZKHQ UHJLVWUDWLRQ RSHQV

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In our Spring 2012 issue, weâ&#x20AC;&#x2122;ll be expanding on the themes covered in this article and introducing some new ones. See the International Assignments section of www.relocatemagazine.com for the latest news and articles.

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: RUSSIA

WINTER 2011/12

Russia reinvented As Russia prepares to enter the World Trade Organisation in 2012, Louise Whitson Ã&#x20AC;QGV RXW IURP WZR 0RVFRZ EDVHG UHORFDWLRQ SURIHVVLRQDOV KRZ DVVLJQHHV WR WKLV GLIÃ&#x20AC;FXOW GHVWLQDWLRQ Â² DQG WKHLU PDQDJHUV Â² FDQ PHHW LWV FKDOOHQJHV DQG HQVXUH D successful relocation.

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lindab buildings

the preferred partner

Relocating to Russia? Lindab offers the complete building solution â&#x20AC;&#x201C; UK managed to European standards Established in over 40 countries, operating for more than 45 years and having completed in excess of 50 million square metres of industrial, commercial and office space, Lindab is well equipped to solve the problem of establishing suitable premises in Russia and the rest of Eastern Europe. Lindab has a modern manufacturing plant North of Moscow, which produces virtually all the main components of each building â&#x20AC;&#x201C; produced to Western European standards yet delivered locally. What is more, Lindab understands the local legislation and can reduce the costs, duties and time associated with importing materials from overseas.

In the UK, LindabĘźs Technical Team with its engineering and project management liaise with the customer and Key Accounts Team who are responsible for cross border buildings. In Russia, state-of-the-art manufacturing and construction capability is enhanced by approved Russian builders, whose local experience and knowledge of the necessary construction regulations speeds the build process. With our a demonstrable international track record, and local manufacturing presence, Lindab is uniquely placed to service all UK businesses looking to build premises in Russia.

For more information, call or email Mark Kirby, UK Business Unit Manager, today.

Lindab Buildings Evans Business Centre Mitchelston Industrial Estate Kirkcaldy KY1 3NB Tel: (01592) 652300 Mobile: 07748 335725 E-mail: m.kirby@lindab.com www.lindab.com

Re:locate

: RUSSIA

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Re:locate

: EDUCATION

WINTER 2011/12

www.smartmoverelocate.com

School fees: why doing your homework pays In the current economic climate, how can relocating parents â&#x20AC;&#x201C; and those employers who provide support with education costs â&#x20AC;&#x201C; get the best value from an independent school? Fiona Leney investigates.

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When did a school make you feel this good? Families just know when a relocation works. Whether you are a mom or dad, toddler or teenager, HR or relocation professional, from Texas or Tokyo, when all the pieces come together, it can deliver one of life’s most rewarding experiences. ACS understands the complex needs of globally mobile families. We have partnered the relocation industry since 1967 to meet the many challenges that face international families moving to London. Our campus-specific Admissions, Housing and Transport experts work closely with parent-assisted Welcome Teams, International Groups, Parent/Teacher Organisations and Buddy programmes to create a smooth, seamless and happy transition. That is why each year literally hundreds of families from more than 50 countries make ACS ‘the’ London solution to their educational and lifestyle needs.

To find out how we can help meet your relocation requirements, please visit www.acs-schools.com Or, call either ACS Cobham +44 (0)1932 869744, ACS Egham +44 (0)1784 430611 or ACS Hillingdon +44 (0)1895 818402 ACS Schools are non-sectarian and co-educational (day and boarding) for students 2 to 18 years of age.

Re:locate

: EDUCATION

WINTER 2011/12

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Albyn School

A Local School with a Global Outlook...

Come and visit us at our Open Mornings in September, November and January. Albyn School is an Independent Co-educational school for SXSLOV DJHG RÆ©HULQJ D EURDG UDQJH RI VXEMHFWV XS WR Advanced Higher level. Fees Assistance is available. Entrance assessments all year round. Albyn School is recognised as a Charity in Scotland (SCO08392).

albynschool.co.uk

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The PSB: a viable alternative?

Independent day school for boys aged 3 â&#x20AC;&#x201C; 13

Traditional Values, Contemporary Education

OPEN MORNINGS Thursday 2 February 2012 â&#x20AC;&#x201C; 9.30 until 12 noon Thursday 3 May 2012 â&#x20AC;&#x201C; 9.30 until 12 noon

visit our website www.beaconschool.co.uk Individual visits can be arranged telephone 01494 432764 or email admissions@beaconschool.co.uk. Chesham Bois, Amersham, Buckinghamshire HP6 5PF

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State school appeals â&#x20AC;&#x201C; preparing for battle (QJODQGÂ·V DGGUHVV EDVHG VWDWH VFKRRO DGPLVVLRQV V\VWHP FDQ GLVDGYDQWDJH UHORFDWLQJ families. Rebecca Marriage offers help to relocating parents struggling to navigate the appeal process, with advice from experts on preparing the perfect submission.

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Re:locate

: DIRECTORY

WINTER 2011/12

Re:directory ESSENTIAL CONTACTS... AREA GUIDES

FURNITURE RENTAL

Proﬁle Locations

Roomservice by CORT

Contact: Fiona Murchie Tel: +44 (0)1892 891334 Email: orders@proﬁlelocations.co.uk Website: www.proﬁlelocations.co.uk Area: National

BANKING Lloyds TSB International Contact: Kevin Ballard Tel: +44 (0)1624 638065 Email: kevin.ballard@lloydstsb-offshore.com Website: www.lloydstsb-offshore.com/ employeebanking Area: Worldwide

NatWest Global Employee Banking Contact: Neil Barsby Tel: +44 (0)1245 355628

Contact: Laura Shepherd Tel: +44 (0)20 8397 9344 Email: info@roomservicebycort.com Website: www.roomservicebycort.com Area: National

HR CONSULTANTS

The Relocation Network Contact: Kay Withell Tel: +61 (0)4271 33309 Email: info@relocationdirectory.com.au Website: www.relocationdirectory.com.au Area: Australasia

RECRUITMENT Alchemy Recruitment

Mercer

Contact: Terry Page

Contact: Carlos Mestre Tel: +41 (0)22 869 3090 Email: carlos.mestre@mercer.com Website: www.mercer.com Area: Global

Tel: +44 (0)1376 322045

IMMIGRATION SERVICES

Red Recruit

Pro-Link GLOBAL Contact: Andrea Elliott Tel: +44 (0)20 3004 9276 Email: info@pro-linkglobal.com Website: www.pro-linkglobal.com Area: Global

Email: terry.page@alchemy-recruit.co.uk Website: www.alchemy-recruit.co.uk Area: UK, Europe, Middle East, Asia

Contact: Caroline Frostick Tel: +44 (0)1621 840600 Email: caroline.frostick@redrecruit.com Website: www.redrecruit.com Area: Worldwide

PET RELOCATION

RELOCATION MANAGEMENT COMPANIES

Area: Worldwide

AIRPETS

Cartus Contact: Nigel Passingham

DESTINATION SERVICES PROVIDERS

Contact: Martin Brown Tel: +44 (0)1753 685571 Email: info@airpets.com Website: www.airpets.com Area: Worldwide

Email: neil.barsby@natwestglobal.com Website: www.natwestglobal.com

360 Relocations Contact: Tony Squire Tel: +44 (0)1923 235360 Email: sales@360relo.com Website: www.360relo.com Area: Worldwide

Profile Locations Contact: Fiona Murchie Tel: +44 (0)1892 891334 Email: relocation@profilelocations.co.uk Website: www.profilelocations.co.uk Area: London, South East, Aberdeen

Property Finder Agency Contact: Lesley Hubbard Tel: +44 (0)1325 713213 Email: lhubbard@propertyﬁnderagency.co.uk Website: www.propertyﬁnderagency.co.uk Area: Northern England

PROFESSIONAL ORGANISATIONS Association of Relocation Professionals (ARP) Contact: Tad Zurlinden Tel: +44 (0)8700 737 475 Email: enquiries@arp-relocation.com Website: www.arp-relocation.com Area: National

Chartered Institute of Personnel and Development (CIPD) Tel: +44 (0)20 8612 6200 Website: www.cipd.co.uk Area: National

Tel: +44 (0)1462 420201 Email: enquiries@rushbrookrathbone.co.uk Website: www.rushbrookrathbone.co.uk Area: National

Email: trustedguidance@cartus.com Website: www.cartus.com Area: National & International

Connells Relocation Services Contact: Simon Robins Tel: +44 (0)1635 271271 Email: simon.robins@connells.co.uk Website: www.connellsrelocation.co.uk Area: National & International

Interdean International Relocation Contact: Rob Lucas Tel: +44 (0)20 8961 4141 Email: rob.lucas@interdean.com Website: www.interdean.com Area: Worldwide

European Association of Relocation Professionals (EuRA)

IPM (Global Mobility Specialists)

Contact: Tad Zurlinden Tel: +44 (0)8700 726 727 Email: enquiries@eura-relocation.com Website: www.eura-relocation.com Area: International

Tel: +44 (0)845 458 5643

Rushbrook & Rathbone Contact: Sarah Rushbrook

Tel: +44 (0)1793 756000

FOCUS Contact: Alessandra Gnudi Tel: +44 (0)20 7937 7799 Email: agnudi@focus-info.org Website: www.focus-info.org Area: London, South East

Contact: Alan Bentley Email: info@ipmglobalmobility.com Website: www.ipmglobalmobility.com Area: Cambridgeshire, UK

Paragon Relocation Contact: Liam Brennan Tel: +44 (0)20 7559 3412 Email: lbrennan@paragonrelocation.com Website: www.paragonrelocation.com Area: Worldwide

Industry jobs at: http://jobs.relocatemagazine.com

WINTER 2011/12

Pricoa Real Estate and Relocation Services Contact: Keiran Ward

DIRECTORY :

SCHOOLS

Tel: +44 (0)20 8996 1200

ACS International Schools

Email: keiran.ward@pricoa.com

Contact: Fergus Rose

Website: www.pricoarelocation.com

Tel: +44 (0)1932 867251

Area: Worldwide

Email: frose@acs-england.co.uk Website: www.acs-england.co.uk

Quintessential Relocation Consultants

Area: London, South East

Contact: Jo Stoddart Tel: +44 (0)1481 257200 Email: jo@quintessential-relocation.com Website: www.quintessential-relocation.com Area: Channel Islands (Guernsey, Jersey, Alderney)

SIRVA Relocation Contact: Erika Toomer

Re:locate

House of Fisher Contact: Kelly Goff Tel: +44 (0)118 951 4151 Email: enquiries@stayhof.com Website: www.stayhof.com Area: Thames Valley, Berkshire, Hampshire, Surrey

Hyde Park Residence

International School of London

Contact: Katie Kelly

Contact: Yoel Gordon

Tel: +44 (0)20 7409 9000

Tel: +44 (0)20 8992 5823

Email: katie.kelly@hpr.co.uk

Email: mail@islondon.com

Website: www.hpr.co.uk

Website: www.islondon.com

Area: London

Select Apartments

Tel: +44 (0)1793 606538 Email: erika.toomer@sirva.com

International School of London in Surrey

Contact: Giles Walker

Website: www.sirva.com

Contact: Marco Damhuis

Tel: +44 (0)845 055 6352

Area: National & International

Tel: +44 (0)1483 750409

Email: gileswalker@selectapartments.co.uk

Email: mail@islsurrey.com

TEAM Relocations

Website: www.selectapartments.co.uk

Website: www.islsurrey.com

Contact: John Sammon

Area: London & UK

Area: Surrey

Tel: +44 (0)121 329 5058 Email: john.sammon@teamrelocations.com Website: www.teamrelocations.com Area: Worldwide

The North London International School Contact: Alison Miley

SPOUSAL ASSISTANCE/ CAREERS

Tel: +44 (0)20 8920 0634

Proﬁle Locations

REMOVALS AND STORAGE

Email: admissions@nlis.org

Contact: Fiona Murchie

Website: www.nlis.org

Tel: +44 (0)1892 891334

360 Relocations

Area: North London

Email: careers@proﬁlelocations.co.uk

Contact: Tony Squire Tel: +44 (0)1923 235360 Email: sales@360relo.com Website: www.360relo.com Area: Worldwide

Website: www.proﬁlelocations.co.uk

TASIS (The American School in England) Contact: Karen House Tel: +44 (0)1932 582316

Bishop’s Move

Email: ukadmissions@tasisengland.org

Contact: Richard Hohler

Website: www.tasisengland.org

Tel: +44 (0)800 616 425

Area: West London, Berkshire, Surrey

Email: corporate@bishopsmove.com Website: www.bishopsmove.com Area: Global

DT Moving

Area: National & International

SERVICED APARTMENTS The Apartment Service Contact: Melanie Degand

Contact: Tim Daniells

Tel: +44 (0)870 080 2303

Tel: +44 (0)20 7622 4393

Email: melanied@apartment.co.uk

Email: london@dtmoving.com

Website: www.apartmentservice.com

Website: www.dtmoving.com

Area: UK & Worldwide

JOBS

Area: Worldwide

Cheval Residences Schmid & Kahlert S & K 2000 France

Contact: Emma Dean

Contact: Philippe Lienig

Tel: +44 (0)20 7341 7031

Tel: +33 (0)38 896 5903 Email: info@schmid-kahlert.fr Website: www.schmid-kahlert.com Area: Worldwide

White & Co

Email: emma.dean@chevalresidences.com Website: www.chevalresidences.com Area: London

Frasers Hospitality UK

Contact: Louis Spies

Contact: Sin-Han Thiede

Tel: +44 (0)1489 774907

Tel: +44 (0)20 7341 5586

Email: l.spies@whiteandcompany.co.uk

Email: sinhan.thiede@frasershospitality.com

Website: www.whiteandcompany.co.uk

Website: www.frasershospitality.com

Area: UK

Area: Europe, Middle East, Asia Paciﬁc

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KEY TOPICS FOR DISCUSSION MANAGING TRAINEES TALENT MANAGEMENT OVERALL POLICIES OF INTERNATIONAL MOBILITY THE ACCOMPANIMENT OF MOBILE EMPLOYEES AND THEIR FAMILIES (CHILDREN SCHOOLING)

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