Who We Are
Rental Guide
Our Promise To lease your property promptly to high-calibre Tenants and maximise your rental returns. Property Management is about people; you the owner, those who manage your valuable investment, and those who live in it. We have always stood for the highest possible levels of professional conduct within the real estate industry, achieving consistently outstanding results. Our strength lies with our people and our unwavering commitment to support our clients.
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4.9 of 5 stars from over 3,400 reviews *Data published September, 2020.
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Our Vision
Be the most trusted brand in real estate.
About Us We are not a franchise – we are one single team spread over multiple offices strategically placed across the north and surrounding suburbs of Melbourne. Nelson Alexander has been offering a premium and unique experience to our clients, since we were established in 1971. We believe our core values, which are based on unity and teamwork provide the foundations to enable the delivery of the highest quality service when leasing your property. Each staff member has a stake in our clients’ success, and in turn, our success. Our Property Managers are passionate about teamwork, working collaboratively towards common goals and fostering a shared vision of the future. Our commitment to our local community is something we’re especially proud of. The Nelson Alexander Charitable Foundation was established in 2005 to provide a platform for staff participation in community service and since its inception has delivered over $3.5 million to local causes, individuals and charities.
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Property Managers that know the area better than anyone. We know local and everything a Tenant needs to feel a part of their community. Your property location is an important consideration for prospective Tenants, whether they’re looking for transport, schools, shops, food or entertainment - our Property Managers know the area better than anyone.
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Our network of interconnected offices provides your investment with more exposure, creating a ripple effect throughout the marketplace.
Our Network, Your Advantage Our multi-office network throughout Melbourne creates a bridging link that generates more exposure and instantly increases the Tenant pool for your property. We are not a franchise; our offices work together—collaborating and sharing information to successfully lease more properties.
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An agency with a long history of proven success.
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Setting the Rent The difference between a vacant property and one with Tenants? Setting the appropriate rent. One of our first tasks will be to assess your investment and determine the rental income you can expect to receive. This will reflect the property’s condition, supply and demand, economic conditions, and local market trends. We may recommend some improvements to help attract quality Tenants.
Choosing a Tenant It’s simple: we don’t enter into tenancy agreements with anyone who doesn’t meet our strict criteria. Our screening process is thorough and includes checking rental and employment history, references from previous Landlords and agents, and current and former employers. Tenants are always chosen in consultation with you. We’ve worked hard to earn our reputation for finding excellent Tenants; we guard it proudly.
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We’re proud to be part of a community. We know the local businesses and the people that make up the fabric of the community. Encouraging your tenants to lead an active lifestyle.
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An agency with a reputation that precedes them.
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Our Team
We’re leaders within our industry, challenging our thinking to progress our trade to give you the edge.
We are a team of effective communicators, passionate about property and bursting with local expertise. We instil our Landlords with confidence by being the best at what we do. Our Property Managers stay with us long term, thanks to our positive workplace culture. Professionalism, skill and care are what you can expect from us.
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Our Approach
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Nelson Alexander Appointed
3 Presenting the Property Your property needs to look its best. We offer coordinated services for cleaning and any maintenance on your behalf
We ensure all documentation is completed, and initiate the leasing process
2 Advertising & Marketing Select the marketing strategy and agree on the costs
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5 T V
Th Te an m
4 Property Launch
Photography, copy and advertisi arranged. Your property is listed online, ‘For Lease‘ board goes u and inspections begin
We make it simple. Using scalable efficiencies and improved processes, enables us to spend more time communicating with you and less time on distractions.
Tenant Vetted
7 Handing Over of Keys
horough screening of potential enant against our strict criteria nd the recommendations are made to you, the Landlord
ing d up
We provide the Tenant with keys upon lease commencement along with the completed condition report
6 Successful Tenant Selected We take care of all the details; paperwork, induction of Tenants, signing of lease, bond and rent payment
8 Inspections & Reports The first inspection is scheduled to take place 3 months after the lease commences and then every 6 months thereafter
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We’re experienced - managing over 16,500 properties.
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Tenancy‘s Made Simple With Sorted
Prospective Tenants can apply for your property, by visiting the Nelson Alexander website and applying online using Sorted. Sorted is a world class tenancy application system, including ID management, document storage and reference checking that then streamlines the lease signing process. Leases generated through Sorted are returned in half the time compared to competitor applications, resulting in a Tenant being placed in your home sooner. We understand the value of finding the best Tenants for your property and the local community, and work tirelessly to ensure we do.
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Our Services
Lease & Bond We prepare all documentation, including the Lease Agreement along with any extra negotiated terms, and the Condition Report. Any additional documentation that may be required under the Residential Tenancies Act will also be prepared. • We arrange for the Tenants to sign the tenancy documentation •
We collect and receipt the bond and rental payment for the first period of the lease agreement
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Advise the Tenants of their rights and responsibilities under the Residential Tenancies Act. Lodge the security deposit with the Residential Tenancies Bond Authority in accordance with the Residential Tenancies Act
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Conduct rental reviews, and administer lease renewals as agreed. We encourage our Landlords and Tenants to renew the lease whenever both parties are happy to do so; it gives everyone far greater security
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Protecting & Maintaining We take the care and protection of your investment property seriously. It needs to stay in good condition to retain your current Tenants and to attract future quality Tenants. • We establish and maintain the property and Tenant records • We have a list of trusted quality tradespeople or you can use your preferred • With your approval, respond to all maintenance issues on your behalf
Rental Inspections Our policy is to inspect every property twice a year. The first inspection is scheduled to take place 3 months after the lease commences and then every 6 months thereafter. You are welcome to attend all routine inspections. In each case, you are supplied with: • General condition property report including photos
• Deduct maintenance costs from rent with your approval
• Report on whether the Tenants are maintaining the property as agreed
• Conduct final inspections and organise any repairs and bond claims
• Recommendations for maintenance and improvements
Transferring From Another Provider to Nelson Alexander
Dealing with Arrears
• The risk of arrears is minimal Rental due to our efforts in finding the best Tenants. But if a Tenant does Statements fail to pay their rent on time, Our monthly rental statements our policy is: • are sent out shortly after the rent is paid, subject to the clearance • 4 days overdue: The Tenant will • be informed that payment is in of Tenant payment. Funds are arrears and request for payment deposited directly. is made. You will be notified • We can pay all disbursements that rent is outstanding on your behalf. This includes • 10 days overdue: The Tenant • property maintenance is informed that they will be invoices, council rates, water issued with a Notice to Vacate rates, insurances and body unless the payment is made corporate levies from the rent within five days collected should you wish. • 15 days overdue: You will be All at no extra cost- it’s part contacted for instructions of our service on issuing a Notice to Vacate • Invoices are attached to your and commencing tribunal statement for tax purposes proceedings. If circumstances demand it, we recommend the • Detailed statements are issuing of this notice to protect provided at the end of every both you and your investment financial year
Changing from another Property Management service is a simple process. All you need to do is contact us and we’ll take care of everything. We will arrange the transfer of management of your investment property or properties. This can be done even when a fixed term lease is in place No costs are involved in a transfer Your current agent cannot apply penalties unless you agreed to these in your management agreement. Talk to us if you are unsure Once an agreement has been signed and you provide Nelson Alexander with authority to act on your behalf, we arrange for all relevant paperwork and keys to be collected from your previous agent. We will contact the Tenants to reassure them there will be little disruption, arrange an inspection and start the process of delivering the level of service we know you expect
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Your property’s marketing must be second to none. Our award winning service and digital presence rivals the best in the world. Your property will be seen by more people wanting to lease in your area. Our significant market share and marketing expertise increases your property’s exposure and is key to our leasing success. We field thousands of enquiries from interested Tenants each and every month.
Advertising
90% of people search o first when looking for a
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Online We’ll ensure maximum market exposure by advertising on nelsonalexander.com.au which receives approximately 147,200 visits each month resulting in maximum exposure for your property. Premiere Listings:
For Lease Boards
Our Weekly Rental List
Our highly recognisable 8x3 boards get a lot of attention. We often receive enquiries from prospective Tenants who were not thinking of applying for a new property until they spotted one of our boards on a property they love.
Every currently available and forthcoming property is detailed on our weekly rental list. This list is prominently displayed in each Nelson Alexander office. Open Monday through Saturday we can deal with all expressions of interest promptly. We also conduct regular open for inspections and private appointments as often as necessary to successfully lease your property.
We list your property as Premiere on realestate.com.au - meaning, your property is seen by more prospective Tenants and enables automatic rotation of your property to the top of the search results every 15 days. We also include listings on: domain.com.au realestateview.com.au property.com.au
online a property.
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An agency you can expect more from.
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Leasing & Management Outlay Our leasing and management fees reflect the impeccable levels of service provided by us. Management Fee A monthly fee on the rent collected, plus any out of pocket expenses including the administration fee Leasing Fee Covers rental list advertising, reference checking, securing Tenants, placing them in the property, and completing a condition report Releasing Fee Releasing fee covers the negotiation and completion of a further fixed lease term Advertising Actual costs as agreed with you Outgoings As authorised and incurred Professional Photography Actual costs as agreed with you
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Contact Us
16 Offices. One Family. Ascot Vale
Commercial
Flemington
Northcote
216 Union Road, Ascot Vale
187 Gertrude Street, Fitzroy
274-276 Racecourse Road, Flemington
119 High Street, Northcote
9370 7766
9419 5511
9376 2211
9486 1800
Brunswick
Docklands
Ivanhoe
Pascoe Vale
528 Sydney Road, Brunswick
846 Bourke Street, Docklands
146 Upper Heidelberg Road, Ivanhoe
345 Gaffney Street, Pascoe Vale
9380 9755
9251 9000
9490 2900
9354 6144
Carlton North
Essendon
Keilor East
Preston
404 Rathdowne Street, Carlton North
1019 Mount Alexander Road, Essendon
24 Centreway, Keilor East
140 Regent Street, Preston
9347 4322
9379 1313
9331 6200
9478 5000
Coburg
Fitzroy
Kew
Reservoir
399 Sydney Road, Coburg
205 Brunswick Street, Fitzroy
278 High Street, Kew
281-283 Broadway, Reservoir
9353 8444
9417 3455
9854 8888
9469 1000
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nelsonalexander.com.au