AHA Hotel Today - Aug/Sep 2023

VICTORIAN PUBS JOIN FIGHT AGAINST PROSTATE CANCER

BIG REVEAL: THE INTERLUDE COBURG YOU RULE!

CUB SHOUTS THE BAR IN MALLEE FOR VICTORIAN BARLEY FAMERS

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Editor Priyanka Shahdadpuri

PRESIDENt’s message DAvid canny | president

Members and partners,

As we navigate through the somewhat unpredictable yet rewarding months of winter trade, it is timely to provide you with an update to some of the initiatives undertaken by AHA (Vic) and announcements made by the Victorian Government.

Firstly, I want to draw your attention to a meaningful cause we are supporting this month.

As part of National Legends Month in August, we are coming together to make a difference for RULE Prostate Cancer.

Our aim is to raise $500,000 to support those affected by prostate cancer - let's be the true legends of compassion and drive impactful change together!

Too many families lose their dads, uncles, grandads, brothers, and best mates to prostate cancer every year. These legends can rule and survive prostate cancer with our help.

We’ve made every effort to make participation in this campaign easy, so you and your team can embrace National Legends Month and spread the word in your community.

To participate, order a FREE kit filled posters, legendary bucket hats, beer

coasters, stubby coolers, and customisable social and digital assets.

Ordering the kit is simple - our partnership with PFD Food Services makes it easy for you to order the FREE kit by entering the product code

(CODE: 388283) in your PFD shopping cart, and it will be delivered with your next PFD delivery.

Alternatively, you can order the kits directly from RULE Prostate Cancer by filling out a simple form.

We ask that over the next month, leading up to Father’s Day, or Legends Day , you don’t just sell the kit contents but use your normal fundraising activities like meat trays or Karma kegs to help raise funds for Rule Prostate Cancer. All fundraising receipts should be remitted via the Hotel Care Foundation so that we can make an industry contribution to Rule.

Secondly, I am pleased to announce the forthcoming changes to the structure of the AHA (Vic) Council and Council Divisions.

In May 2023, the Council resolved to implement changes to the structure of Council Divisions and the number of Council positions available to ensure increased participation and inclusivity of our members at Council.

Too many families lose their dads, uncles, grandads, brothers, and best mates to prostate cancer every year. These legends can rule and survive prostate cancer with our help.

This will be effective from the 2023 Council election and automatically updated for future elections.

The new structure adopts the boundaries of the Victorian Legislative Council (Vicotiran Government Upper House).

It includes five Metropolitan Divisions, three Regional Divisions and one Accommodation Division, each with a specific number of Council positions, which are:

member are in. Just put your address in and the Upper House Region it displays is also your Council Division - https://maps. vec.vic.gov.au/

Lastly, I would like to highlight the recent gaming reform announcement by the Victorian Government.

The Government is introducing new reforms aimed at addressing gambling harm and strengthening the state's antimoney laundering practices.

On members behalf, AHA (Vic) will actively participate in the government's industry consultation process to ensure that the reforms are evidence-based, with our primary focus on customer care, excellence in hospitality and a sustainable industry.

The proposed reforms include the following key measures:

1. Mandatory pre-commitment, carded play and load up limits will be introduced subject to thorough consultation with industry through an implementation working group – taking into account trials in other jurisdictions and the experience at Crown Melbourne.

3. Slower spin rates for new EGMs: All new EGMs will be required to spin at a rate of three seconds per game.

AHA (Vic) recognises the importance of finding a balanced approach that safeguards our patrons while supporting a vibrant hospitality industry.

Our participation in the industry consultation will enable us to voice the concerns and interests of our members and patrons. Together, we strive to contribute to a sustainable and responsible gambling landscape in Victoria.

Importantly, for the month of August, let's stand together as true legends of compassion and drive impactful change through Rule Prostate National Legends Month.

I wish you great trade.

Cheers, David Canny President

Australian Hotels Association (Vic)

Members can use the Victorian Electoral Commission’s ‘Interactive Electoral Map’ to know what division they or another

2. Mandatory closure periods: By mid2024, mandatory closure periods will be in effect between 4am and 10am.

CEO’S UPDATE PADDY O’SULLIVAN | CEO

Dear members and partners,

As we navigate the ever-changing landscape of the hospitality industry in Victoria, I want to bring your attention to some crucial changes to Victorian Liquor Control Reform Regulations that will impact licensees going forward.

Background:

The Victorian Liquor Regulations primarily govern the requirements for liquor licence application fees, renewal fees and CCTV standards where it is a condition on a licence. As you may know, the previous Liquor Regulations expired on 31 July 2023 and the new arrangements should take effect for 2024.

Regulatory Impact Statement:

In May 2023, the Department of Justice and Community Safety released a Regulatory Impact Statement (RIS) titled "Making the Liquor Control Reform Regulations 2023." The RIS outlined the government's intention to increase the cost recovery of regulating the liquor industry from 70% to 85%. Importantly, the RIS introduced a new structure for calculating application and renewal fees for liquor licenses and changes to CCTV requirements.

Renewal Fees:

Initially, the renewal fee modelling provided in the RIS led to substantial increases for small pubs. For instance, small pubs with up to 200 patrons could have faced an alarming increase of 118%, while medium-sized pubs with 400-799 patrons were looking at increases ranging from 40% to 100%. In response to these concerns, AHA (Vic) submitted a detailed response outlining the issues with the proposed fee modelling.

I am pleased to inform you that after further consultation and two iterations of the modelling, our efforts have yielded some positive results. Regional and Rural pubs and hotels with up to 200 patrons capacity will now receive a 50% discount on their base fee, as well as all pubs and hotels with up to 200 patron capacity will not be subject to the initially proposed venue capacity risk fee.

This means that regional and rural pubs and hotels that were initially projected to face a 118% increase in license renewal fees will now enjoy a 50% decrease, easing the financial burden on these establishments.

Furthermore, exemptions have been introduced to provide fee relief for large capacity venues that offer accommodation or regularly host live music events for patrons. This exemption is designed to support hotels that provide live music, including acoustic solo/duo background performances on a consistent basis. We will seek confirmation that "regular" in this context refers to consistency rather than frequency.

Outliers:

During consultation with the government we highlighted that, whilst efforts have been made to improved, the equity in renewal fee distribution across the variety of venue types and sizes, there are still significant concerns that a cohort of pubs and hotels will receive liquor licence

renewal fee increases much greater than the governments cost-recovery increase.

AHA (Vic) will support any member who believes they have been provided an unfair increase to their liquor licence renewal fee. Liquor license renewal invoices are expected to be distributed by Liquor Control Vitoria in December 2023 – we will provide an update as to how we can support those affect members before then.

License Fee Payment Timeline: I also want to remind all members that license fees are not due until 31 December 2023, and you will have until 31 March 2024 to make the payment.

CCTV Requirements:

For those who have CCTV as a condition of their liquor license, please be aware that the frame rate requirement has been increased from six frames per second to eight frames per second.

AHA (VIC) will communicate all relevant information regarding these regulatory changes to our members in due course.

Container Deposit Scheme

As we approach the launch of Victoria's container deposit scheme (CDS) on 1 November 2023, I want to provide you with greater detail on the scheme and its potential impact on your businesses.

The CDS aims to promote recycling and reduce litter by providing a 10-cent refund for every eligible can, carton, and bottle returned.

Eligible Containers:

The containers eligible for a refund include beer, soft drink, mixed spirits, nonconcentrated fruit or vegetable juice and flavoured milk. Members of them public returning these containers will be eligible for a 10-cent refund per item.

Exempt Containers:

Containers exempt from the scheme include glass wine bottles, glass spirit bottles, juice bottles over 1 litre, cordial bottles, milk (other than flavoured milk), concentrated fruit or vegetable juice, and health tonics. These exempt containers will not be eligible for a refund under the CDS.

Scheme Coordinator - VicReturn:

VicReturn has been appointed as the Scheme Coordinator, and they are a notfor-profit entity founded by Lion Pty Ltd, Coca-Cola Europacific Partners and Asahi Beverages. Their responsibilities include managing the financial and administrative aspects of the scheme, conducting audits to prevent fraud, paying refund amounts and collection network costs, and reporting against government-set performance targets.

Regional and rural pubs and hotels that were initially projected to face a 118% increase in license renewal fees will now enjoy a 50% decrease, easing the financial burden on these establishments.

Zone Operators - Return-it, TOMRA Cleanaway, and Visy:

The Zone Operators - Return-it, TOMRA Cleanaway, and Visy, have been contracted to establish and maintaining a network of refund points in their appointed zones across Victoria. They will distribute refund amounts to consumers, as well as payments to refund point operators. Additionally, they will be responsible for reporting on CDS participation and redemption rates within their zones.

With the CDS set to commence, there are several important factors for your businesses to consider in the lead-up to 1 November.

Educate Your Customers:

It is crucial to educate your customers about the CDS and how the program is funded.

The CDS is funded by beverage manufacturers, they will be charged a fee per container they produce. It is anticipated that this fee will be around 12 cents per container (stubby/can). In light of this increased cost, pubs and hotels should consider if they are passing on a portion or the full amount of the cost and how they are communicating this to their customers.

Negotiate Bottle and Can Removal Fees:

With the introduction of the CDS, there may be changes in waste removal costs related to bottles and cans. We advise reaching out to your waste removal company to discuss potential adjustments in fees and negotiate favourable terms to manage these changes effectively.

We will continue to keep you updated on further developments and support you in navigating these changes.

Cheers,

Paddy O’Sullivan Chief Executive Officer Australian Hotels Association (Vic) p.osullivan@ahavic.com.au

MaximiSing Profit for a Small Hotel: Strategies for Success

Maximising profit is a critical objective for any hotel, but it holds even greater significance for small hotels.

These iconic establishments often operate on tighter budgets and face unique challenges that require strategic planning and innovative approaches to financial success. In an industry driven by competition and changing consumer demands and increases in cost of goods, small hotel owners must navigate a complex landscape to ensure their profitability. This article explores the importance of maximising profit for small hotels and provides an overview of the challenges they encounter in their quest for financial success.

Highlighted below are some key initiatives to assist in maximising profit.

Analysing and Optimising Revenue Streams.

• Evaluate current revenue streams and identifying opportunities for growth;

• Implement dynamic pricing strategies;

• Leverage online booking platforms and direct booking incentives; and

• Explore additional revenue streams (e.g., hosting events, partnering with local businesses).

Managing Operational Efficiency.

• Conduct a comprehensive cost analysis (Energy Providers, ATM & Eftpos providers, Television Sport and music subscriptions);

• Streamline operational processes and reducing overhead costs;

• Implement energy-saving initiatives to reduce utility expenses; and

• Leverage technology solutions for efficient inventory management and staff scheduling.

Enhancing Guest Experience and Loyalty.

• Invest in exceptional customer service and personalised experiences;

• Leverage guest feedback and online reviews to improve service quality; and

• Implement a guest loyalty program to encourage repeat bookings and referrals. There has been a major shift back to loyalty since COVID in an effort to maximise guest patronage. Look at what’s out in the market when it comes to loyalty, sometimes there’s no need to re-invent the wheel.

Effective Marketing and Promotion Strategies.

• Develop a strong online presence and utilising social media platforms;

• Create targeted marketing campaigns and partnerships with local attractions; and

• Incorporate storytelling and unique selling points in marketing efforts.

Leveraging Local Partnerships and Community Engagement.

• Collaborate with local businesses for cross-promotion and package deals; and

• There is a great opportunity to engage with the local community through events and charitable initiatives to further enhance your social licence.

Managing Staff, Training and Development.

• Firstly, understand what guest experience you really want and manage staffing levels to that requirement;

• Drill your roster down by the hour, then look at productivity to see if your staff can do more;

• Invest in ongoing training and development programs for staff;

• Empower employees to upsell and provide exceptional service. Set some staff or venue KPI’s; and

• Recognise and reward staff for their contributions to the hotel's success.

Tracking and Analysing Key Performance Indicators (KPIs).

• Identify relevant KPIs for measuring profitability and performance;

• Implement data analytics tools to track and analyse KPIs;

• Regularly review and adjust strategies based on performance insights.

some key takeouts from the recent Pub Leaders summit. The link below also gives a great insight into Australian Pubs in a Global Context.

FEATURE PEPPERJACK MID-STRENGTH: REDEFINING THE NOLO WINE EXPERIENCE

Treasury Wine Estates Global Director, Public Affairs

Jeff McCormack with Dani Canny and the new Pepperjack mid-strength shiraz at South Melbourne’s Montague Hotel.

Introducing Pepperjack mid-strength from Treasury

Wine Estates: Combining the art and science of winemaking

As more consumers look to moderate their alcohol intake, the demand for alternatives that offer a full flavour experience without the full impact of alcohol has skyrocketed. First impressions count, with a consumer’s view of the no and lower in alcohol category, nicknamed ‘nolo’, determined by the first sip.

Making wine is a complex process that can take up to 3 years from the vineyard to the shelf, in contrast to beer or spirits - which can be ready to drink in 2 weeks. An extra challenge is flavour, which is especially important to wine drinkers experimenting with nolo: alcohol-free versions don’t taste the same as their full-strength equivalents, particularly for red wines. As Australia’s biggest wine producer, Treasury Wine Estates has risen to the challenge of producing quality, great-tasting wine under some of the country’s favourite brands. It introduced the award-winning Wolf Blass Zero range in late 2021, followed by nolo options in the Matua, Lindeman’s and Squealing Pig brands.

The latest offering goes one step further: a mid-strength Pepperjack Shiraz. At around 7% alcohol by volume, half the alcohol content of the original, veteran winemaker Richard Mattner says it stays true to the Pepperjack character that’s made it Australia’s #1 shiraz for value and the country’s favourite steak accompaniment: “It strikes a balance between the art of traditional winemaking that Pepperjack is renowned for, and the science of cutting-edge de-alcoholisation and flavour retention technology. The result is a palate that is rich, round and soft with concentrated berry fruits and soft velvety tannins – all the best bits of Pepperjack.”

The wine’s reputation is spreading, with the world's leading wine media brand, Decanter, awarding Pepperjack Shiraz 90 points.

In hospitality venues, nolo gives customers more alternatives: they might be moderating their alcohol intake because they’re more health-conscious, or they might just be driving home. It gives customers the choice to continue being part of a social occasion with friends and family, with the option to enjoy a lighter alternative in the same glassware, with a complex aroma and great mouthfeel.

says a mid-strength alternative gives customers more options, so they’d like to stay at the ve nue socialising for longer: “It opens up more possibilities to be part of an occasion; you can still enjoy a lovely wine in a stemmed glass while being mindful of how much you’re consuming. We’re looking forward to offering more no-alcohol and mid-strength alternatives at our pubs; the noalcohol beer and spirit options have already been popular, and we see the same future for wine.”

The ad campaign puts the mid-strength category to the test with Aussie dads, starting with AFL player and Pepperjack ambassador Max Gawn. He did the ‘dad test’ to see what his dad Rob thought of the new Pepperjack mid-strength – it turns out he couldn’t tell the difference between the mid-strength and a regular Shiraz, like many of the other dads! The campaign hits screens over the coming months.

Treasury Wine Estates has committed to investing $10 million in research and development in the nolo category, recognising the potential of the category to offer wine lovers more choice while still enjoying great flavour and mouthfeel. But building the nolo category isn’t just about marketing a slightly different wine in the same way, to the same consumers. As an industry leader, Treasury Wine Estates has been working with organisations like the Australian Wine Research Institute in South Australia to develop a trial facility that allows smaller producers to experiment and build their capability in this growing area. Australian wine has 5% market share of the global nolo category, valued at $1.6 billion in 2020 and growing rapidly.

As well as supporting smaller producers to help build the future sustainability of the Australian wine industry, Treasury Wine Estates is also investing in an in-house stateof-the-art low alcohol production facility at its recently upgraded Barossa Valley winery in South Australia.

"Building on our nolo offering with Pepperjack mid-strength shiraz cements our commitment to customers. It’s a wine that stays true to the heritage of Australia’s favourite shiraz, offering a lighter alternative without compromising on taste," said Peter Neilson, Managing Director of Treasury Premium Brands.

“We’re leveraging our premium winemaking credentials, global reach and diverse portfolio of brands – we’re in a unique position to lead in this growing segment.”

Dani Canny of South Melbourne’s Montague Hotel and Ballarat’s historic Red Lion Hotel

PARTNERS

TURNING A FIRST-TIME VISITOR INTO A MEMBER OR LOYAL REGULAR – AUTOMATICALLY.

All hospitality businesses work hard to attract new customers to their venues.

From advertising and social media marketing, to carefully selecting partners to help promote your pub. A new customer is gold and the result of real cost and effort.

But we know that turning that shiny new customer into a loyal regular can be a little more challenging. Whether you have a front-of-house team primed to sign up new members or wish you did, the reality is that not all first-time guests will sign up on that first visit.

So what can you do to?

Our digital marketing platform TalkBox automates that guest-to-member nurturing program so that you maximise your opportunities to create a new member– without lifting a finger.

EXCLUSIVE

When TalkBox connects to your membership or loyalty program, we can then identify customers that haven’t become members from your other data sets like Now Book It reservations and your online ordering partners.

Then, with a series of automated messages, we can not only invite them to give feedback on their visit, ask them to book again, we can also invite at the right time them to become members.

Upon joining your membership, we automatically start sending your membership-based messages that are all aimed at getting extra visits and introducing new customers to all the delights of your pub.

Did you know that up to 80% of customers never have a second visit?

With a statistic like that, you want to make sure that you have done everything you can to ensure that hard-won customer returns.

Don’t have a loyalty program?

That’s ok, not all pubs need a loyalty program but the good news is that we can use the same principles to turn that first-time visitor into a loyal regular.

The most important first step is to select data partners that helps collect your customer’s data along with the correct permission to market.

Looking at your reservation platform, order at table, accommodation or even Guest WiFi, ask yourself the following questions:

Are these technology partners collecting customer data?

Can you connect it to your TalkBox account?

Do you have the correct permission to market to the customer?

Let Impact Data help you answer those questions and get your TalkBox account set up to turn those visitors into regulars– without you lifting a finger.

FIRST 3 MONTHS FREE!

If you are a new Impact Data customer, we are offering you the first 3 months free on your Membership or Customer engagement solution!

a discount for joining — and another for staying a member.

Get 8% monthly corporate discount.

Until 3 October, you can get Bupa Corporate Health cover with six weeks free on eligible combined Hospitals and Extras products* and 2 and 6 month waiting periods on Extras waived.*

Eligible members also get an increased ongoing monthly Get a discount for joining — and another for staying a member.

Get 8% monthly corporate discount.

Until 3 October, you can get Bupa Corporate Health cover with six weeks free on eligible combined Hospitals and Extras products* and 2 and 6 month waiting periods on Extras waived.*

Eligible members also get an increased ongoing monthly corporate discount*. If you are eligible, you’ll get a corporate discount of at least 8% after the increase has been applied, which equals to a minimum of 4 weeks free for every full year that you remain on your policy.* That’s at least 10 weeks free worth of value in the first year! To redeem this offer, visit bupa.com.au/corporate and select your company OFFER page Bupa reserves the right to amend the offer period.

•Get 100% back on your first Massage, Physiotherapy and Chiropractic service every year at Bupa recognised providers on Corporate Total Extras. Up to yearly limits.*

•Pay nothing for your regular dental check-ups and more at Members First Platinum providers, when you combine Hospital and eligible Extras covers. Up to yearly limits. For more visit, bupa.com.au/ members-first-platinum.**

•As a Bupa Health member, you can get 15% off travel insurance, and 10% off Bupa Home, Landlords, Car, and Pet Insurance policies each year.#

1300 662 074 AHA Offer

https://www.bupa.com.au/ corporate/aha-victoria

PROTECTING AUSSIE LEGENDS: THE FIGHT AGAINST PROSTATE CANCER

THE IMPACT OF EARLY TESTING AND FUNDRAISING ACTIVITIES FOR RULE PROSTATE CANCER

Prostate cancer is a pressing health concern that affects countless families across the globe. In Australia, two organisations, the E.J. Whitten Foundation and the Australian Prostate Centre, have come together to form RULE Prostate Cancer. Their joint mission is to protect more Aussie Legends by raising awareness, promoting early testing, and supporting families affected by this disease. In this article, we highlight the personal journeys of two individuals, Ray Sharawara and Mel Aldred, whose lives have been deeply impacted by prostate cancer. They share their experiences as survivors and caregivers, shedding light on the importance of early detection and community-based fundraising activities.

THE JOURNEY OF A PROSTATE CANCER SURVIVOR: RAY SHARAWARA, MAGPIE AND STUMP HOTEL, WANDONG

Ray Sharawara of Magpie and Stump Hotel in Wandong shared his inspiring journey as a prostate cancer survivor. He emphasised the significance of regular testing, particularly for the prostate-specific antigen (PSA) levels, as an indicator of potential cancer. Ray's PSA levels increased from 2.5 to 7.5, prompting further tests and eventually leading to his diagnosis. Facing the fear of a biopsy, Ray underwent various examinations, including an ultrasound and an MRI, before making the difficult decision to remove his prostate using the latest robotic surgical technology. Early detection, along with advanced medical procedures, resulted in a successful outcome with his PSA levels now at 0.

Ray, now an advocate for prostate cancer awareness, encourages men to overcome

their fear of testing and engage in open discussions with family and friends. “The consequences for me were that I was actively involved in trying to save the hotel industry during the lockdown. It was not easy, it was difficult. I had surgery in late 2020, with lot of tests that had to be done,” shared Ray in the interview. He emphasised the crucial role that support from loved ones plays throughout the journey and highlighted the significance of community-based fundraising activities, such as those organised by RULE Prostate Cancer.

In his own words, Ray states, "Fear factor - you just gotta get over that. I'm 72 by the way, I was diagnosed when I was 69. Apart from that, I played football and had many procedures done, broken everything in my body. They're not life-threatening." Reflecting on his family history, Ray adds, "My father was Ukrainian, he never spoke to me about any of this stuff. I don't know if they

even knew about it back then. That’s why I encourage people to have conversation with their families that are outside of the country too. I only found out about it after he died. He didn't do anything about it, but we can!" Ray's personal experience underscores the importance of open communication about health matters within families, enabling early detection and preventive actions.

He acknowledges the fear factor that often prevents men from undergoing tests, but stresses that it's essential to overcome these fears. He urges the hotel industry to support organisations like RULE Prostate Cancer and highlights the significance of community involvement in these activities, stating that being open and aware can make a real difference in the fight against prostate cancer.

EMPOWERING THE HOSPITALITY INDUSTRY TO TAKE ACTION

Mel Aldred, owner of the stunning Teller in Brunswick East, is the wife of a prostate cancer survivor, who shared her perspective on the impact of prostate cancer on families. Her husband, Chris, was diagnosed with prostate cancer after routine tests following a stroke. Mel underscores the importance of regular testing and early detection, as Chris's cancer was picked up at an early stage, making a significant difference in his treatment and recovery. However, the emotional toll on families cannot be underestimated, and Mel emphasises the value of counselling services provided by charities like RULE Prostate Cancer in supporting both patients and their families. “To be honest, back then I did not know about the counselling services that are provided by charities like RULE. You get so busy with the treatments that you forget to take care of yourself. I believe these services are essential for families that need support along the way.”

Mel, being a pub owner herself, stresses the significance of community-based fundraising activities within the hospitality industry. “Pubs serve as platforms for open discussions, enabling patrons to share their stories and create a supportive environment,” said Mel. She plans to leverage her platform at Teller Brunswick to promote awareness, encourage testing, and raise funds for RULE Prostate Cancer through various initiatives.

The personal stories of Ray Sharawara and Mel Aldred exemplify the power of early detection and the importance of community

involvement in the battle against prostate cancer. By sharing their experiences and supporting initiatives like National Legends Month for RULE Prostate Cancer, they contribute to a brighter future for all Aussie Legends. August is National Legends Month, and we need your support in making a difference for RULE Prostate Cancer. Join us in your venues to create unforgettable moments while aiming to raise an incredible $500,000 as an industry. Let's become the true legends of compassion and drive impactful change!

LEVERAGING CUSTOMER PROFILE DATA: HOW RESTAURANTS CAN BUILD AUTHENTIC LOYALTY AND

INCREASE PROFITS

In this fiercely competitive hospitality market, venues face numerous challenges to attract and retain guests while maximizing profits. Fortunately, the advent of data analytics in platforms like Now Book It has revolutionized the way hospitality venues can understand and cater to their customers’ preferences. By harnessing customer data effectively, venues can create bespoke customer experiences, optimize pricing strategies, and boost revenue. We explore how hospitality venues can leverage customer data to increase profits and build long-lasting relationships with your clientele.

Personalized Service

When customers arrive at the restaurant, the staff is equipped with Now Book It platform on their laptops, and soon to be mobile version for tablets or devices that provide them with the customers’ profile information. Waitstaff can then greet customers by name, recommend dishes they might enjoy based on past orders, and cater to any specific dietary requirements. This personalized service creates a warm and welcoming atmosphere, elevating the dining experience and creating an authentic connection to your customer.

Targeted Marketing Campaigns

Customer data enables venues to design targeted marketing campaigns using Now Book It data that resonates with specific customer segments. Utilizing demographic data, booking history, and guest preferences, venues can craft personalized email offers, social media advertisements, retargetting and loyalty program incentives. By analyzing

data in Now Book It on past orders, dietary preferences, and dining habits, venues can craft targeted promotions that entice customers to return, leading to higher repeat business and increased customer lifetime value.

Enhanced Customer Experience

Understanding customer preferences and their purchasing behaviors through Now Book It data analysis allows restaurants to provide a more personalized and streamlined dining experience. By tracking customer interactions across different touchpoints, such as online orders, table reservations, and feedback, restaurants can tailor their customer return visits to their preferences. From recommending favorite dishes or award-winning wines aligned with their previous choices, to remembering special occasions, fosters an authentic sense of appreciation and loyalty, leading to increased customer retention, word-of-mouth referrals and positive online reviews.

Efficient Resource Allocation

Customer profile data in Now Book It can also optimize resource allocation within a restaurant. By analyzing peak dining hours, preferred seating arrangements, and customer volume, restaurants can schedule staff more efficiently. This ensures adequate coverage during busy periods and prevents overstaffing during quieter times, leading to cost savings and improved overall operational efficiency while still creating unique experiences for customers using data.

Upselling and Cross-Selling Opportunities

Incorporating Now Book It customer profile data into the restaurant’s ordering system allows for targeted upselling and crossselling opportunities. By understanding customers’ past orders and preferences, servers can recommend complementary dishes, beverages, or add-ons that align with the customer’s taste. These data-driven

suggestions not only enhance the dining experience but also boost average spend and increase revenue per customer.

Dynamic Pricing Strategies

Data-driven venues can optimize their pricing strategies to maximize revenue using Now Book It data. By analyzing historical booking patterns, seasonal demand fluctuations, and customer preferences, venues can implement dynamic pricing models. This approach allows them to adjust menus in real-time based on supply and demand, events, and other factors, ensuring that each menu item is priced competitively to capture the highest possible revenue per booking.

Post-Dining Feedback and Follow-up

After each dining experience, customers receive an email or SMS requesting feedback and deliver personalized offers. This data can be used to address any issues, gather suggestions, and identify trends in customer

preferences. They may also offer incentives, such as a discount on the next visit, to encourage customers to provide feedback.

Embracing data-driven strategies and leveraging customer profile data from your Now Book It platform has become essential for restaurants and venues aiming to thrive in today’s competitive landscape. By utilizing this valuable information to personalize marketing efforts, optimize menus, enhance bespoke customer experiences, and streamline operations, restaurants can not only boost profitability but also foster stronger connections with patrons. As the importance of data-driven decision-making continues to grow, it is crucial for restaurants and venues to invest in technologies such as Now Book It that empower them to harness customer profile data effectively and stay ahead in the dynamic hospitality industry.

The iconic Rydges Melbourne has recently reopened its doors to guests after a complete transformation, redefining the hospitality landscape in the heart of the city.

The iconic Rydges Melbourne has recently reopened its doors to guests after a complete transformation, redefining the hospitality landscape in the heart of the city.

Under the guidance of General Manager, Lee Davey, the hotel now boasts exciting new spaces and features that celebrate the rich culture and vibrancy of Melbourne. In this exclusive interview conducted by Alysa Witmitz, Lee shares insights into the hotel's remarkable metamorphosis and how his team aim to provide guests with an unforgettable and refreshingly local experience

Unveiling the Jewel: From Rooftop Terrace to Stunning Ballroom

The reopening has given guests the chance to experience an array of new spaces and features. Lee Davey shares his excitement about the Rooftop Terrace, once an underutilised rooftop space, now transformed into a breathtaking oasis. “From the moment guests step into the newly refurbished lobby, the hotel’s transformation is "refreshingly local." Carefully chosen textures and tones in the interior design create a calm and naturally Australian ambiance, providing a welcoming atmosphere.”

The property also now boasts one of Melbourne's largest conference

and event destinations, featuring 11 newly created spaces across an expansive 1500 sqm on two levels. The transformation of what was Bobby McGees into an impressive ballroom with soaring 7-metre-high ceilings is impressive, and is also home to one of the biggest TV screens in Melbourne, enhancing the hotel's capacity to host world-class events.

For leisure travellers, the rooftop pool and fitness studio have received upgrades to cater to the needs of every guest. Whether guests are staying for business or leisure, Rydges Melbourne ensures they can maintain their wellness routines, making it a home away from home during their stay.

The renovation also includes the hotel’s newest signature dining space, Bossley Bar & Restaurant, an effortlessly chic dining experience providing guests with a locally inspired menu.

Bossley Bar & Restaurant: A Gastronomic Delight

Dining at Rydges Melbourne is an unforgettable experience, with the newly introduced Bossley Bar & Restaurant taking centre stage. Lee Davey takes pride in showcasing the culinary richness of Victoria by sourcing local ingredients, including Gippsland Beef, Hazeldene's Chicken, and Yarra Valley lamb.

Davey's personal favorite is the Yellowfin tuna with avocado, white balsamic, and dill, followed by the Port Phillip Bay whole baby snapper with brown butter sauce, capers, and lemon. The chic dining atmosphere and locally inspired menu promise an exquisite journey for every guest's taste buds.

Seamless Tech Integration to elevate the customer experience

In line with their commitment to providing a modern and personalised stay, Rydges Melbourne has invested in state-of-the-art technology. Lee elaborates on the convenience of mobile check-ins, empowering guests to skip the queues and seamlessly settle into their rooms.

The in-room tech also adds to the comfort, with advanced TVs offering casting capabilities for personal entertainment, access to room service,

and more. This tech-forward approach ensures a connected and smooth experience throughout guests' stay, making them feel right at home.

Celebrating Melbourne's Vibrancy

Located in the heart of Melbourne's Theatre district and neighbouring ChinaTown, Rydges Melbourne thrives in celebrating the city's vibrant spirit. Lee envisions the hotel as a “gateway to the thriving entertainment scene,” with nearby theatres coming alive each evening, creating a unique atmosphere that enchants visitors.

Guests are just moments away from the exclusive Collins Street boutiques and Bourke Street Mall, offering an array of shopping delights. “The upcoming FIFA Women’s World Cup is an exciting addition to our calendar, and we’re lucky enough to be hosting a private event to watch the Australia versus Canada match, in the comfort of our Centre Stage events space. Guests will be able to watch all the action on our 4x7m HD LED screen, and for those attending that match we are located close to all of Melbourne’s major sporting precincts,” said Lee.

About Rydges

Rydges Hotels operate quality city, suburban and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. For more than 30 years, Rydges have provided genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

The Rydges portfolio appeals to both leisure and business travellers looking for quality and value and sits alongside the broader EVENT stable of hotel brands including Atura Hotels, QT Hotels and Resorts, Lylo and Independent Collection by Event.

For more information, visit www.rydges.com

Looking to change Looking to change your hotel menu ? your hotel menu ?

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THE 19-ROOM URBAN RETREAT THAT’S BIG ON EXPERIENCE

The Interlude, in Pentridge’s billion-dollar lifestyle precinct, is the world’s first urban wellness retreat set in a converted prison. Many might know this hotel from its former life as B Division at the HM Prison Pentridge once home to some of Australia’s most infamous inmates including Bushranger Ned Kelly. Today, the site looks very different and the centrepiece of any stay at The Interlude is an extraordinary cloistered swimming pool.

“The Interlude is an urban retreat-style experience, the likes of which has neverbefore-been-seen in Australia, and one of around 40 prison hotel conversions in the world,” TFE Hotels’ Group Chief Operating Officer, Chris Sedgwick said. “Guests stay in converted-cell suites which have been transformed by modern design and architecture into calming spaces.

“And, when they’re not in their room, they’ll be able to immerse themselves in the flavours, colours, and stories of Coburg’s creative arts community through curated programs, or self-guided visits to the precinct’s onsite art gallery which displays resident and emerging local artists.”

Pentridge throws off the shackles of the past The Interlude shares a footprint in Pentridge’s former B Division with several anchor tenants including Olivine wine bar, North & Common bistro, Chapter Place event space and a 106-room modern Adina Hotel.

Not Your Average Wine Bar

Pentridge’s former heritage cells have been transformed into an elegant and refined wine bar complete with a walk-in cellar door, intimate booths, and stellar wine list. Modern and sophisticated, Olivine seats 100 guests and features a wine list of more than 500 labels from local and international producers that has been curated by one of Australia’s most exciting sommeliers, Wine Curator, Liinaa Berry.

“Our wine list is called the Book of Wine,” Liinaa said. “It has been curated to give context and narrative to wine, whilst watercolour illustrations (by local artist,

CHAPTER PLACE’S EVENT SPACES ARE STRIKING BY DESIGN, BUT IT’S THE VERSATILITY AND UNIQUENESS OF EACH OF THE VENUES THAT IS REALLY RESONATING WITH OUR CLIENTS. QUITE SIMPLY THERE IS NOTHING LIKE THIS IN AUSTRALIA RIGHT NOW.

Shahnaz BakhshaY Global Sales Officer

Elizabeth Nicholls) add punctuation to the text.”

Liinaa and her team of sommeliers promise to guide patrons through the extraordinary wine list at Olivine.

Pentridge Mess Hall Reimagined for Modern Day Dining

With interiors by leading design firm, CHADA and Chef Mark Glenn spearheading a produce-driven menus and a Chef’s Hat just five weeks into operations, North & Common is set to become a new northside

neighbourhood favourite. The restaurant’s welcoming interiors showcasing original bluestone walls and 10-metre-high truss roof, complete with restored cross timbers – a modern day reimagining of the prison’s former mess hall.

Boasting an impressive resume including the likes of Cumulus Inc, Dinner by Heston, and most recently Pialligo Estate & Smokehouse’s hatted Pavilion Restaurant, Mark is excited to return home to Melbourne and lead the kitchen at North & Common and sister venue, Olivine.

“Neighbourhood restaurants are the beating heart of a close-knit community –they’re free of pretension and welcoming for everyone - and that’s what we’ll be bringing to Melbourne’s north,” Mark said. “In that respect, our menu is approachable and will showcase simple, yet thoughtful dishes, highlighting outstanding local suppliers and the quality of their produce.”

A New Chapter for a Melbourne Landmark

A tranquil Reflection Garden bordered by 170-year-old Bluestone walls; a former cell block framed beautifully by ten-metre-high arched ceilings and aptly named ‘The Long Hall’; and a converted chapel with stunning arched leadlight windows are just three of nine on-site venues that have been repurposed for modern day events and conferencing at the redeveloped Pentridge Prison site.

“Chapter Place’s event spaces are striking by design,” says Senior Director of Sales, Shahnaz Bakhshay. “But it’s the versatility and uniqueness of each of the venues that is really resonating with our clients.”

“Quite simply there is nothing like this in Australia right now.”

Venue General Manager, Jesse Kornoff, is no stranger to the events industry having run the multi-award winning conferencing

retreats and weddings venue at Mt Lofty House and Sequoia Lodge in South Australia.

“Chapter Place, with Executive Chef Jordan Monkhouse at the helm, is a destination for unconventional conventions and extraordinary events,” says Kornoff of the transformation which has seen the historic Pentridge site reinvent itself as a dining and events destination.

“This is a place where the modern architecture and design reflects the provenance and history of the site,” says Jesse. “We also don’t shy away from what the site was,” he says in reference to Chapter Place’s ‘The Real Underbelly’ conferencing experience, led by one of Pentridge’s original prison guards. “But we also celebrate the fact it has been transformed into a beautiful destination that Australians can enjoy for the next 100 plus years.”

Where Old Meets New

The contemporary Adina Pentridge Melbourne tower took almost two years to construct with builders carefully monitoring Pentridge’s famous bluestone walls to ensure they didn’t move an inch as the three-level basement was built. The modern tower features built-in solar panels and a rainwater tank recycling system.

Each of the Adina’s 106 one and twobedroom and studio apartments offer generous living spaces and kitchen amenities and boast individual climate control and balconies. Whilst mini bars feature local suppliers including Coburg’s own Koko Black, alongside Tyrrell’s chips, Mountain Goat Beers, Hepburn Water and Taltarni Pyrenees Cabernet Sauvignon.

The Interlude / Adina Pentridge Melbourne / Olivine / North & Common / Chapter Place 1 Pentridge Boulevard, Coburg P: (03) 9100 9100

theinterlude.com.au

PARTNERS

ADROIT’S CYBER TIPS

The recent spate of high-profile cyber-attacks have affected millions of Australians. We know that for every high-profile event there are thousands of other attacks on SME businesses that don’t make the media. No business is immune, including pubs and hotels.

Cyber criminals are becoming more sophisticated, and many attacks are from well-run criminal organisations operating throughout the world, with access to educated hackers and the very latest in malicious software.

The two greatest areas of concern are financial fraud and ransom claims. Financial fraud can be where staff are convinced to pay a fake invoice or transfer money to the wrong account. Ransom claims are where criminals gain access to the company’s system, lock it down and prevent access. The criminals then request a ransom payment before unencrypting the system. Criminals also threaten the release of sensitive company data including customer data to encourage the payment of the ransom.

Here are some simple and inexpensive cyber security tips for Pubs or Hotels to minimise their exposure.

MULTI-FACTOR AUTHENTICATION

Multi-factor authentication (MFA) makes it harder for attackers to use stolen or phished credentials. Without the additional factor, attackers can’t access accounts or protected resources. Enable MFA for all remote access to the network and MFA for all privileged user accounts such as IT, finance, and Directors. Ensure people understand not to approve an MFA request unless they were trying to log in or access a system. Some people automatically click to approve any pop-ups they receive.

LEAST PRIVILEGE ACCESS

Prevent attackers from spreading across your network by applying least privilege access principles, which limit user access to just in time (JIT) and just enough access (JEA). JIT/JEA systems ensure users get only the access rights needed to perform specific tasks and only for as long as needed to complete them. Combine that with policies that deny access to resources if there is any doubt over the hygiene of an account or device.

KEEP UP TO DATE

Keep applications up to date and correctly configured to mitigate against the risk of software vulnerabilities. Implement a means of updating all software and applications on all machines and endpoints so you always have the latest updates and patches. Restrict devices missing critical patches from accessing sensitive resources. Same applies for cloud services – use cloud security posture management to ensure systems are configured correctly.

ANTI-VIRUS SOFTWARE AND EMAIL FILTERING

Install and enable anti-virus solutions on endpoints and all devices to stop malware attacks from executing. Use cloud-connected anti-virus services for the most current and accurate detection capabilities. Email filtering software to scan and filter all inbound and outbound messages for spam and malicious content.

PROTECT YOUR DATA

Know where your sensitive data is stored and who can access it. If a breach occurs, it’s critical that security teams know where the most sensitive data is stored and accessed. As we increasingly collaborate and share data, we must ensure we understand what data we have, classify it accurately, and apply sensitivity labels where appropriate. That enables us to use information protection and data loss prevention technologies to protect data with greater confidence.

STAFF TRAINING

The most sophisticated systems can be breached by an employee clicking on a malicious link in an email or actioning an impersonators request. Training at all levels of the business, from the most junior staff member to the directors should be an ongoing part of the company’s learning and development program. There is so much free content online that can be shared with staff.

Even thought a building may have sprinklers, smoke alarms, fire extinguishers, fire hoses, fire doors etc, a fire can still occur, and insurance is required to protect the building as part of the overall risk management strategy. Cyber risk is no different, we recommend having as much cyber security as you can afford and to compliment that security with cyber insurance.

The experts say a cyber breach is not a matter of if an attack will occur on your business, but rather when it will occur. Speak to an Adroit specialist for more information and for a cyber insurance quotation.

“Adroit have looked after our Hotel insurance needs for over 10 years They came to our rescue amid skyrocketing premiums and have been able to tailor policies specific to our hospitality business. We share the angst of continued rising costs of doing business, but are very happy to have Adroit on our side to ensure we don’t pay any more than we have to while having the peace of mind that we are well covered. They have supported us throughout any claim process. Adroit have demonstrated that they are the leading hospitality provider and are committed to our sector.”

David Canny

The Red Lion Hotel & The Montague Hotel

AHA (Vic) President

Australian Hotels Association (VIC) Insurance Solution

Adroit Insurance & Risk are proud partners of the Australian Hotel Association (VIC). We offer AHA members exclusive risk management and insurance solutions. Our experienced team’s deep industry specialisation adds valu e, knowledge and insight to your business.

We are available 24/7 and work with agility and care to ensure your business is minimally disrupted by the impact of claims. With nine offices throughout Victoria, we are perfectly suited to service the AHA (Vic) membership, all at a competitive price.

For your obligation free insurance review, contact us today:

NOT TIME TO PULL THE WELCOME MAT ACCOMMODATION

Accommodation Australia has warned would impact the state’s attractiveness way to deal with our state’s housing crisis.

Key AA observations

• A Victorian tourism tax is unfair and an extra burden on hotel guests.

• It will also adversely impact accommodation providers across Victoria, who have been doing it tough since COVID.

• The government should be targeting the unregulated accommodation sector to help deal with the rental housing crisis, not tax hotel guests who are visiting the state to support our visitor economy.

Premier, Daniel Andrews recently outlined measures his government may take to boost the supply of long-term rental accommodation in Victoria. These included the possible imposition of a “tax on hotel stays and short-term Airbnb-style rentals,” proposed at $5 per booking, across 60,000 available rooms. 1

Mr Andrews has refused to rule out a tourism levy, also referencing streamlining planning decisions to allow faster decisions that increase housing supply, noting

“Everything is on the table. There’s a very long list of different policy approaches, different things we

can do. We’ll have more to say in a couple of months’ time.”

Accommodation Australia CEO Michael Johnson said, “This new tax would see many travellers simply head to states like NSW and Queensland, or avoid Australia to save on costs, especially tourists from countries like China where Tourism Australia is currently campaigning to “Come say G’day.”

Johnson added, “The return of overnight international tourists is critical to Victoria meeting projected visitor number and spending targets – spending by international visitors is still less than half what it was in 2019down $4.6billion.”

AA (Vic) General Manager, Dougal Hollis observed “Melbourne hotel occupancy levels are still below prepandemic figures and in the mid-sixty per cent range. This new tax sends the wrong message – that Victoria doesn’t welcome tourists, all to fix a rental housing crisis we are not contributing to.

“Instead, we should be doing all we can to encourage first-time tourists from interstate and overseas to come here, not discourage visitors by placing an extra tax burden on people

who want to come and spend their hard-earned dollars.”

Airbnb has expressed support of a tourism levy on all short-term stays. “A tourism levy would mean every shortterm rental booking made in Victoria helps contribute to the community.” Michael Crosby, Head – Airbnb Public Policy asserted.

Crosby added “We have worked with many cities around the world to make this visitor levy work, remitting $7b in taxes globally, to support muchneeded community infastructure, housing projects and services.”

Opposition leader, John Pesutto contends Victoria “needs solutions that will boost investment in housing,” noting “a new housing tax is a signal to investors everywhere that Victoria is not a place to invest.”2 Opposition spokesperson, Richard Riordan adding “Any sort of tourism levy should go to local community land trusts, rather than State Government,” and “could be funded by a modest nightly levy on accommodation provided through the non-commercial online accommodation services.”3

SECTOR WARNS

a proposed new tourism tax for Victoria attractiveness as a tourism destination and is an unfair crisis.

Next steps

EVERYTHING IS ON THE TABLE. THERE’S A VERY LONG LIST OF DIFFERENT POLICY APPROACHES, DIFFERENT THINGS WE CAN DO. WE’LL HAVE MORE TO SAY IN A COUPLE OF MONTHS’ TIME

daniel andrews vIctoriaN premier

AA and AA (Vic) are already active with related advocacy on this issue. Our activities include:

• Meeting of AA (Vic) Advisory Group – discuss and formulate strategy.

• Representations made to the office of the Victorian Premier.

• Engage with senior political advisors and politicians with relevant portfolio responsibilities.

• Formal submission to Victorian State Government opposing the imposition of a bed tax.

Delivering services that matter to members

Have you ‘had your say?’

Don’t miss your opportunity to help shape our future, so we can best serve your needs!

Our AA (Vic) Member Survey asks our Victorian members to reflect on the services previously provided by TAA (Vic) and AAoA and assess their suitability to meet their future needs.

By combining ‘the best of both’ and receiving your feedback, we will be well positioned to provide services that help your business and our sector continue to prosper.

Complete our survey today, by clicking on the link below:

TAKE SURVEY

Current contact details?

Have there been any changes to key personnel in your accommodation property?

To ensure all relevant staff receive information of interest and value to them, ensure their names and email contact details are correct in our member database.

To advise us of any necessary changes, please email us at: enquiries@aavic.com.au 1

A WORD FROM OUR CO-FOUNDER

Following over 25 years’ experience across all aspects of accommodation hotel operations, Norman Khan, co-founder and Managing Director of “MakeUpMyRoom, (MuMR)” is well versed in how to ensure a property’s housekeeping operations are as costeffective as possible. Norman shared some key observations, when speaking with AA (Vic) General Manager, Dougal Hollis, recently.

HT: Housekeeping is the ‘heartbeat’ of any accommodation property’s operations. What advice do you have to make this important hotel function more cost effective?

NK: Housekeeping is the most expensive and complex department in any property. It’s important that ‘best-practices’ are followed to ensure activities are as efficient and costeffective as possible.

Most housekeeping technology solutions that automate and manage this function are too expensive to implement and not specifically designed for housekeepers.Our MuMR platform was developed by individuals boasting decades of experience in housekeeping departments, across different styles and types of hotel operation.

HT: So ease of implementation and use are, perhaps obvious, critical considerations?

NK: Absolutely! Best intentions with new technology implementation are often derailed through complexity and non-alignment with core housekeeping functions.

MuMR can be fully implemented and adopted by both management and housekeeping staff within a couple of days. The platform is completely intuitive, with only four ‘clicks’ required to complete a room clean. Real time, accurate room status information is accessible from anywhere in the

world on a digital device too which is fantastic for people who have multiple properties to manage!

Our subscription-based model, with no fixed contract term, also negates the need for a significant up-front capital outlay by the hotel, ensuring that cost is not prohibitive for decision makers.

HT: What are some of the key benefits hoteliers will derive from using MuMR?

NK: Feedback consistently being received from users reflects significant cost savings as housekeepers’ are saving hours of wasted time a day. They don’t have to ask as many questions to management as their task load is made clear on the platform and they save a lot of time running up and down to the central office as they use a simple device to communicate with their team leaders.

The real time occupancy status feature also enables front office staff to quickly determine the status of a room, removing the need for phone calls, follow ups and double checking by the housekeeping team. The system is ultimately a centralised communication platform displaying all housekeeping information!

The time saving has dramatically improved efficiency, resulting in huge financial savings! It’s not uncommon for early-adopting hotel operations to now be seeing savings of between over $300,000 per year!

HT: What about reporting benefits?

NK: Tracking performance is so important. Our users have told us that our daily reports are elite. They are using these reports to become more efficient which again, saves time and money! MuMR enables management teams more granular cost control and reporting capability across their housekeeping department. They can instantly access information regarding employee

productivity, see how many rooms are cleaned across the day, track inspections, and can view the exact number of rooms rolled over to the following day.

MuMR ensures employee room allocations are dynamic and automatically adjusted should a room still be occupied and not yet accessible for cleaning. Its easy-touse technology and is essentially an effective scheduling system, negating the need for time consuming briefings as shifts change throughout the day

HT: A ‘final word?’

NK: Adoption of the MuMR platform really is a ‘no-brainer’ for anyone looking to improve their housekeeping department, Its ease to use, can be accessed from anywhere at any time, has zero-dollar capital outlay and is popular with users which certainly makes for a compelling valueproposition!

Management teams stay organised, General Managers are shaving operational costs and housekeepers actually like using it!

PARTNERS

DISASTER RELIEF AUSTRALIA WINS HEARTS & AWARDS

Keno stands behind award-winning, not-for-profit Disaster Relief Australia, offering a lifeline to devastated Victorian communities.

TWhen the murky, lethal waters of the Murray River swelled in Echuca in October 2022, the sheer devastation to homes, properties, and businesses was nothing short of catastrophic.

The Murray surpassed levels not seen since 1993 on 22 October and hit a peak of 94.98 metres four days later – the highest level since 1916.

After the torrent receded, depositing walls of putrid mud and wreckage in its wake, and leaving a community in despair, Disaster Relief Australia (DRA) began a massive cleanup operation that only concluded on 1 March this year.

DRA managed the spontaneous volunteer ‘mud army’ from local communities, undertaking the heart-breaking and back-breaking jobs of flushing mud out of homes, clearing debris, and removing the mountainous piles of rubbish.

The deployment, known as Operation Mactier in the Riverine district saw 670 volunteers complete more than 420 separate jobs in the communities of Maribyrnong, Rochester, Shepparton, and Echuca.

In June this year, following severe storm events, DRA headed to the Victorian Central Highlands to clear fallen trees strewn over private properties, leaving the community vulnerable to bushfires as they dried.

“Rural and regional areas are disproportionately impacted by disasters. Many are older, less well-off, and often uninsured,” explains DRA Chief Executive Officer Geoff Evans.

“We help them take the first step in their recovery. They can see a glimmer of hope, and, in the course of one day’s work, it can turn someone’s life around, both the community member and the volunteer helping them.

Operations Mactier and Burton were just two of numerous life-changing recovery missions for the independent, not-for-profit, which rapidly deploys volunteer teams to provide relief to disaster-impacted communities in the wake of large-scale disasters.

Since its founding in 2016, DRA has deployed teams on more than 50 disaster relief operations across Australia and around the world and assisted more than 200 communities in their recovery.

Now, thanks in part to the support of Keno, DRA can deploy more relief teams to aid hundreds more disaster-impacted Aussies. On 5 June, Keno announced it would provide a $200,000 donation to DRA. The funding is the second installment of $200,000 over two years, taking Keno’s total financial backing to date to $600,000.

The significance of DRA’s work has been acknowledged at the highest level

nationally. It was recognised for Outstanding Achievement in the 2022 Australian Charity Awards – the third consecutive year it has received an award in this category.

“This is an acknowledgement and validation of the work our volunteers do on the ground,” Evans emphasises.

“We are positioning to be Australia’s number one civil contingency capability in disaster recovery. At the moment, only the ADF can provide a capability in that area.

This inimitable organisation is capable of providing diverse recovery services ranging from debris management and home repairs to more specialist tasks like aerial damage assessment and disaster preparedness training.

And although DRA’s capabilities and operations are large-scale, every small job is personal and important to its veteran-led team of volunteers, not least of all Evans.

“One job that really touched me was where an 83-year-old lady was left with a threestorey tall, burnt-out gum overhanging her house, which meant she couldn’t live there,” shares Evans.

THE SUPPORT OF OUR PARTNERS IS MORE IMPORTANT THAN EVER NOW.

Indeed, what is most unique about the organisation is the way it combines the skills and experience of ADF veterans with emergency responders and everyday Australians.

DRA’s evolution grew when Evans, a veteran who has served in Afghanistan, was introduced to a similar model operating in the United States. After establishing a charity for the homeless in Sydney, Evans made an astute connection between the many returned ADF personnel he encountered who lacked a sense of purpose and the need for specialists who possessed the critical training, skills, and experience to lead disaster recovery missions.

“Our model is simple,” says Evans. “We ask veterans to continue to serve others.” However, Evans is quick to point out just how vital funding from the private sector is to their operations.

“The support of our partners is more important than ever now. Our government funding pays for administrative infrastructure. Without the support of Keno, we wouldn’t be able to deploy our volunteers.

“We have a long and proud partnership with Keno. Keno has supported us for years to help communities after disasters when no one else was coming to help.”

DRA currently maintains a growing roster of more than 2,500 active volunteers nationally, with hundreds more in reserve. However, it plans to build its volunteer workforce over the next three years to address a whole-ofnation, resilience-based approach to disaster management. In particular, it will work to develop systems to connect with other emergency response and relief agencies to increase interoperability.

“With natural disasters increasing in prevalence and intensity, the work Disaster Relief Australia does is incredibly important, but they can’t do it alone,” says Paul Malek, Keno’s General Manager of Licensed Venue Operations.

“We want to play our part by supporting Disaster Relief Australia to enable them to continue assisting more communities impacted by humanitarian disasters.

“We couldn’t be prouder to continue that legacy of support with this year’s donation.”

To find out more about DRA and volunteering, visit their website at disasterreliefaus.org.

AUTOMATIC WAGE RATE ADJUSTMENTS SUPPORT MEMBER BUSINESSES

The new rates are in effect, and every hospitality business needs to take steps to make sure they pay the new rate accurately. The Fair Work Ombudsman has been targeting businesses that underpay staff with increasing spot audits and other compliance activity in recent years. It’s important to have a plan to transition to the new rates in place.

If you use Tanda, the Hospitality Award rates are automatically built into our award system. Other systems may vary, and you should consult with your vendor on their processes.

If you don’t have digital Workforce Management Software, it could be a good idea to considering it for managing your staff’s pay – one

of the easiest ways to make mistakes is to try and pay staff with manual calculations.

Tanda’s compliance team researches pay and entitlement changes, and creates pay rules for each of our Managed Award Templates. Our Automatic Award Interpreter then reads employee timesheet data, applies the correct rate, and pays the staff member accurately.

WINTER’S FINEST SIPS:

UNLEASH THE MAGIC WITH COCA-COLA EUROPACIFIC PARTNERS’ CAPTIVATING COCKTAIL CREATIONS!

As the temperatures drop, warm up your menu with these expertly crafted concoctions, showcasing the rich and robust tastes of Maker’s Mark, Toki whisky, Basil Hayden, and Laphroaig 10YO. Whether you’re looking for a smooth and velvety sip or a smoky, captivating blend, these cocktail creations are guaranteed to elevate your winter gatherings and cozy nights by the fire. Embrace the season’s enchantment with these recipes, courtesy of Coca-Cola Europacific Partners.

MAKER’S MARK GOLD RUSH

INGREDIENTS

50ml Maker’s Mark

20ml Honey Syrup

20ml Lemon Juice

Lemon twist for garnish

*FOR THE HONEY SYRUP

2 parts honey

1 part hot water

PREPARATION

Add Maker’s Mark, lemon juice and honey

syrup to an ice-filled shaker

Give it a good shake

Strain over ice into rocks glass

Garnish with lemon wedge

LAPHROAIG SMOKY OLD FASHIONED

INGREDIENTS

50ml Laphroaig 10YO

2 dashes Angostura bitters

5ml sugar syrup

PREPARATION

Add all ingredients to an ice filled mixing glass. Stir and strain over an iced filled rocks glass and garnish with a zest of orange.

BASIL HAYDEN GOLDEN HOUR

INGREDIENTS

30ml Basil Hayden

15ml Lillet Blanc

15ml Aperol

Fresh Grapefruit Peel

PREPARATION

Combine ingredients over ice in a mixing glass.

Stir and strain into a rocks glass over a large ice cube.

Garnish with a fresh grapefruit peel.

TOKI HIGHBALL

INGREDIENTS

530ml Toki whisky

Chilled soda water Grapefruit or lemon peel for garnish

PREPARATION

Add ice to a highball glass and stir to chill glass. Add Toki and stir to chill whisky.

Top with soda. Garnish with grapefruit or lemon.

CHEERS

TO THAT!

BARLEY FARMERS HONOURED BY CARLTON & UNITED BREWERIES FOR BREWING AUSTRALIA'S FAVOURITE BEERS

CUB has shouted the bar in the Mallee to give Victorian barley farmers a night off and thank them for helping make some of Australia’s most-loved beers.

CUB, which is a proud part of Asahi Beverages, has been purchasing over 30,000 tonnes of barley annually from Victorian farmers, with the support of agribusiness Riordan Grains. This barley is a vital ingredient used in brewing hundreds of millions of litres of popular beers, including VB, Carlton Draught, Great

Northern, and Melbourne Bitter, at their Abbotsford brewery.

The event took place at The Juke in Sea Lake, where around 40 farmers gathered for a night of celebration. They enjoyed a meal and had the opportunity to taste various beers made with their own barley. During the gathering, CUB CEO Danny Celoni addressed the farmers, and experts on mental health, soil health, and farm safety also provided valuable insights.

Speaking about the importance of the farmers' contribution, CUB CEO Danny Celoni expressed his immense gratitude

for their hard work and dedication. He emphasised that the quality of their beers is directly linked to the exceptional local produce provided by these farmers. Barley malt, being the heart and soul of beer, significantly influences its taste, colour, aroma, and foam.

CUB has a long and proud history of brewing in Victoria, dating back to 1854. Many families in the Mallee region have been farming barley for generations, and the company values its strong connection with the area.

WE’RE ENORMOUSLY GRATEFUL FOR THE BARLEY OUR FARMERS GROW BUT WE KNOW IT IS TOUGH WORK.

CUB CHIEF EXECUTIVE OFFICER, DANNY CELONI

Two years ago, Asahi Beverages strengthened its partnership with Victorian barley farmers by establishing a direct relationship with them. This approach allows CUB to have better oversight of the barley growing process, ensuring that only the finest barley is used. Additionally, it enables brewers to collaborate directly with growers, choosing and refining barley types while providing farmers with the confidence and financial security to invest in sustainable and efficient farming practices.

Australia is renowned for producing high-quality malting barley, with an

annual average production of more than 2 million tonnes for brewing purposes, both domestically and internationally. Barley cultivation spans across vast regions of Australia, with the country exporting around 1.3 million tonnes of malting barley, and around 4.2 million tonnes of nonmalting barley each year, though these figures vary from season to season.

Beer enthusiasts worldwide can raise their glasses to the outstanding contribution of Australian farmers, who make it possible for everyone to enjoy the finest beers.

STEP INTO SPRING WITH SUPAGAS:

The Gas Professionals

Offer the Gas Solution For Your Business

As we say farewell to Winter and welcome Spring, at Supagas, we understand the importance of your businesses’ gas needs. Providing assistance and support to Supagas customers’ and AHA VIC members through challenges in the market is what enables Supagas to adapt and service your business.

The Hospitality and Foodservices industry is constantly changing and evolving and finding new ways to appeal and service your customers’ is becoming more imperative. Supagas Victorian Branches and Liquid Nitrogen Services (LNS) powered by Supagas, will continue to offer quality products, customer service and delivery to AHA VIC members and the greater community.

The gas professionals at Supagas are here to discuss your business at a time convenient to you. For AHA VIC members the Supagas team are here to talk about your current cylinder holding and gas needs. The Supagas team will determine your gas utilisation, the gas you require and work with you to help with all your gas needs.

As the weather warms up, Supagas can provide a gas solution for your venue. The

range of gases Supagas supplies to the Hospitality and Foodservice sector include; Carbon Dioxide in cylinder and bulk, as well as Nitrogen, SupaMix and SupaSwap gases.

Did you know, you may find the bubbles in your beer are dispensed with Carbon Dioxide and SupaMix gases such as SupaMix 30, 40 and 55? The experienced hospitality specialists at Supagas will work with you to recommend the most suitable product and configuration to support your venue.

For a greater customer experience, Supagas also offer Dry Ice and Liquid Nitrogen products for Hospitality businesses and venues alike for food and drink presentation.

For more information about Supagas products and how we can assist you this season, contact the team on 13 78 72 or visit www.supagas.com.au to enquire. When you contact Supagas with your inquiry mention that you are a member of AHA VIC to gain access to our competitive AHA VIC exclusive member pricing.

For All Your Hospitality Gas, Liquid Nitrogen and Dry Ice Needs, contact Supagas!

CAMPARI’S INITIATIVES SUPPORTING YOUR VENUE LEADING INTO SUMMER.

Over the coming months Campari is thrilled to support your venue through some key initiatives across our Italian icon brands of Aperol and Campari.

First up, we have Spritz on Us which is a promotion designed to drive consumers into your venues to purchase Aperol Spritz.

We also have a fantastic bartender incentive and training program on Aperol called Spritz Me To Venice, with 2 lucky bartenders having the chance to win a trip to Venice

The ever-popular Negroni Week is back to recognise the dedication and skill of your bartenders who masterfully create the beloved Negroni cocktail.

Following the success from last year, we are bringing back Spritz on Us to drive consumption in your venues throughout Spring. This promotion aims to remind consumers to enjoy time together with friends while enjoying an Aperol Spritz

We are supporting this campaign with $1.6M Media spend to drive strong awareness of the campaign

The consumer journey couldn’t be easier

1. Buy One Aperol Spritz

2. Download MYY APP and Upload receipt

3. Consumer receives digital cashback card via the APP to the same value as their purchase (up to $21)

NEGRONI WEEK

Negroni Week provides your patrons with the opportunity to celebrate cocktail culture and show appreciation for the art of mixology. It’s a time to recognise the dedication and skill of your bartenders who masterfully create the beloved Negroni cocktail.

WHAT IS NEGRONI WEEK?

Conceived in 2013 as a global event by Campari and Imbibe Magazine, Negroni Week takes the popular appreciation for this iconic cocktail and transforms it into an international charity initiative that puts the power of fundraising into the hands of bars, restaurants, pubs & clubs. Over the course of nine years, Negroni Week has raised over $3 million dollars in more than 70 countries for a variety of charitable causes. Negroni Week is a celebration of the #1 best-selling classic cocktail!

NEGRONI WEEK 2023 18TH – 24TH SEP

For Negroni Week 2023, Campari will celebrate the power of timeless bonds. Since 1919, Campari has been the red heart of the Negroni. It’s a timeless bond that continues to inspire the industry. Just like there’s no Negroni without Campari, there is no industry without bartenders.

Consumers can claim up to 2 Aperol Spritz but needs to be on different days.

Campari can support you through in-venue POS to help drive the offer. The suite includes:

• Assets for QR code ordering site

• Plasma Screen

• Social Tiles

• A4 Counter Cards and table cards

• Coasters

• Table Decals

SPRITZ ME TO VENICE –BARTENDER TRAINING PLATFORM & COMPETITION

Spritz Me to Venice is back this year, bigger and better…and who doesn’t want to win a trip to Venice!

We want to see your creativity and love of the Aperol Spritz come to life in this

social media competition starting on the 1st of October for all bartenders Australia wide.

We’ll have engaging Aperol Spritz Trainings hosted by our award-winning training platform Campari Academy Australia. Incredible prizes will be on offer throughout the promotion with a final prize for a lucky few - winning a trip to the home of the Aperol Spritz – Venice!

To celebrate this vital bond, the Slow Food fund gives direct support to those in hospitality. The Negroni has stood the test of time, now the world’s best-selling cocktail, over 100 years since its creation. It’s a testament to the unwavering, collaborative passion from bartenders, brands and consumers for cocktail culture.

For more information or to place your pre order please contact info.australia@campari.com

NEW PARTNERS

BOCONCEPT

BoConcept was born in Herning in 1952 and has grown from a small firm to Denmark’s most global furniture brand, with over 300 stores in more than 60 countries – and counting. Through Danish creativity and craftsmanship, BoConcept elevate spaces with iconic design that brings joy and inspiration, collaborating with some of the most respected designers in Denmark and further afield to be timelessly on trend.

Their furniture can be customised exactly to your venue's needs and taste and they are renowned for their modularity, functionality and uncompromising quality – all expressed with effortless style. Visit their state of the art store in Richmond for a tour of their design studio or book a consultation with their sales executive.

Gaganpreet

P: (03) 9428 4054

E: gaup@boconcept.com.aU www.boconceptmelbourne.com.au

LIMINAL WELLBEING

Liminal partners with hospitality venues to create fun and productive working environments.

Their expertise in workplace wellbeing includes Strategy, Management, and Engagement. Liminal’s deep industry knowledge and experience allows them to support teams to overcome workplace challenges and deliver exceptional outcomes for staff and businesses.

With their dedicated team and technology platform (liminalRise+), they serve as a reliable partner, assisting in managing psychological hazards in your workplace, while enhancing overall performance and productivity.

Will Hams

M: 0437 857 498

E: will@liminalwellbeing.com.au www.liminalwellbeing.com.au

MEDICAL SOLUTION

Medical Solution go beyond providing first aid kits and medical supplies, with decades of experience in workplace safety and compliance. Members are provided regular scheduled visits for first aid kit audits and refills, taking the stress out of the compliance process. For those that prefer to order themselves, the online shop is an easy way to order what you need.

Their comprehensive range of services include nationally recognised first aid training, audit and refill services, environmental & spill management kits, defibrillator sales and consumables, and much more. Medical Solutions are committed to exceptional customer service, flexibility, and responsiveness, helping the hospitality industry meet their Occupational Health and Safety requirements.

Maria-Louise Culcasi

M: 0417 389 882

E: maria-louise@medicalsolution.com.au www.medicalsolution.com.au

READINESS

Readiness is an online platform to measure and manage workplace wellbeing. Readiness has its foundations in elite sport and has been developed in partnership with Swinburne University to ensure it is underpinned by the most up to date science. Readiness provides leaders tools and resources to manage and uplift wellbeing and can be used in any workplace to improve the performance of both the workers and the business. It also directly supports the identification and management of Psychosocial Hazards to ensure businesses can remain compliant with workplace legislation.

Paul Francis

M: 0413 838 412

E: paul@readiness.org.au www.readiness.org.au

REDEEMX

RedeemX specialises in a Customer eXperience Management platform (CXM) integrating data from multiple systems across various touchpoints in real-time. They bridge integration gaps to get the best out of existing systems.

RedeemX CXM hosts a suite of Kiosk, Web and Mobile applications tailored and scaled to any venue, be it a single site or group operation of any size. Owned and operated by their in-house development team, RedeemX are able to deliver customised solutions to meet your business' needs, and they are constantly working on new automations to ensure a seamless experience through seamless integration.

Their CXM can also provide the tools for your Service Team to promptly respond to customer’s needs through a Staff App to enhance their overall experience, as well as keeping track of welfare checks and other prescribed measures through the FloorSafe App.

Christo Nurtsis

M: 61 2 9099 4352

E: christo@redeemx.com www.redeemx.com

UNIVERSAL BLUE OCEAN

Universal Blue Ocean (UBO), established in Dubai in 2010, recruits suitably experienced and qualified chefs and cooks to work in Australia. The hotels and restaurants of Dubai and Abu Dhabi provide a first-class environment for culinary skills development, as young cooks work under the guidance of leading chefs from across the globe for five to ten years or more.

UBO’s Australian Director Jim Irwin comes from a background of 50 years in the hotel and hospitality industry and in the training of people for the industry and looks forward to engaging with AHA (Vic) members looking to supplement their kitchen teams with international recruits.

Jim Irwin

M: 0459 026 274

E: jim@universalblueocean.com www.universalblueocean.com

NEW HOTEL MEMBERS

NAUGHTY NANCY'S

190 CHAPEL ST, PRAHRAN VIC 318

Naughty Nancy’s is a vibrant bar dedicated to dining with a mix of international cuisines, cocktails and live music.

Located right on Chapel Street precinct, the venue has two floors, with different moods to suit everyone. This inspiring Urban cocktail bar offers all that is cosmopolitan Melbourne. A go-to hot spot all year round.

THE GOROKE HOTEL ACCOMMODATION, BAR & BISTRO

32/38 MAIN ST, GOROKE VIC 3412

The Goroke Hotel is a family owned and ran business that re-opened in August 2022 after four years of renovating & refurbishing. See their friendly staff for a cold beer or a cocktail after a hard day or stop in after seeing the Goroke silos on the silo tour. The team offer amazing Italian inspired cuisine in the bistro lounge but also have all the Aussie favourites as well on their menu.

NAR NAR GOON HOTEL

2 NAR NAR GOON RD, NAR NAR GOON VIC 3812

This top little Pub provides an ideal meeting spot to enjoy and ale before wandering through the town to enjoy the great murals that adorn many of the old buildings of the town.

TRICKY WICKET

256 GLENFERRIE RD, MALVERN VIC 3144

Tricky Wicket is a new dimension of Cricket which brings all walks of life together for an unexpected, great time. Their menu offers the great classics and modern interpretations of the cricket nation's most popular dishes, a wide range of wines from all around the globe, artisan cocktails and their own specialty brewed beer range – Tricky brews.

COMMERCIAL HOTEL WOODS POINT

1 BRIDGE ST, WOODS POINT VIC 3723

Located in Woods Point, Woods Point Commercial Hotel provides a restaurant, bar and garden. It also has friendly accommodations options for guests who would like an overnight stay.

120 CHURCH ST, BRIGHTON VIC 3186

A much-loved local watering hole, set on busy church street, Half Moon has been pouring beers for Brighton locals since the 1960s. Half Moon is your home away from home – a place to gather, drink and dine no matter the occasion.

With a mix of indoor and outdoor spaces, a menu of seasonal dishes and refined pub classics made from quality local produce, and an extensive selection of Australian wine, quality gin and beer, you won’t want to go anywhere else.

HALF MOON HOTEL

NEW HOTEL MEMBERS

1895 THE ROYAL

183 HARE ST, ECHUCA VIC 3564

Located within Echuca’s main shopping strip, 1895 The Royal is the place to see and be!

Best known for our amazing food, homely environment, and laid-back atmosphere, you won’t be disappointed to experience all that’s on offer in this historic building which has a history that spans more than 125 years.

THE PRINCE HOTEL

2 ACLAND ST, ST KILDA VIC 3182

An Art Deco hotel steeped in local history with food, drink and music located in St Kilda’s bustling vibrant suburb. This venue specializes in hosting events of wedding, corporate, band and social events with panoramic views of Melbourne CBD.

LUCKY COQ

179 CHAPEL ST, WINDSOR VIC 3181

A Chapel Street institution serving up Pizzas & Good Vibes - DJ's and Entertainement Wednesday to Sunday. Run don't walk!

PORTSEA HOTEL

3746 POINT NEPEAN RD, PORTSEA VIC 3944

Established in 1876 and recently renovated, it’s the perfect place to stay, drink or dine by the bay.

Only 1.5 hour’s drive from Melbourne CBD, Portsea Hotel will quickly make you feel like you’re on holidays.

HOTEL LONA

473 NEPEAN HWY, FRANKSTON VIC 3199

Family-owned Lona Group – the folks behind Barca Food & Wine, Lona hospitality venues and Sedgley & Sons Winery, have brought their latest hospitality venue to the Peninsula.

Housed in one of Frankston’s oldest buildings, original features of the facade and interior were brought back to life during the building’s transformation into a 400-capacity, two-level venue with restaurant, public bar and rooftop, and live music seven days a week.

AHA (Vic) Partner Directory

ACCOUNTING AND BUSINESS ADVISORY SERVICES

SW Accountants & Advisors www.sw-au.com

Tim Stillwell

tstillwell@sw-au.com 03 86351861

Charman Partners www.charmanpartners.com.au

David Gow

david@charmanpartners.com.au 03 9878 8200

HTL Capital htlproperty.com.au

Matthew Wright

Matthew.wright@htlcapital.com.au 0423 182 144

Pacific Business Partners www.pacificbusinesspartners.com.au

Alistair Jarvis

alistair@pacificca.com.au 0412 811 702

BEVERAGE SUPPLIERS

Australian Liquor Marketers (ALM) www.almliquor.com.au

Jeremy Goodale

jeremy.goodale@almliquor.com.au 03 8368 6333

Campari Group www.camparigroup.com/en

Peta Hemphill peta.hemphill@campari.com 0488 235 712

Carlton & United Breweries www.cub.com.au

Tim Powell

tim.powell@cub.com.au 03 9420 6468 I 0417 416 050

Coca-Cola Europacific Partners www.ccamatil.com

Justin Mckenzie

justin.mckenzie@ccep.com 0400 637 085

CUB Premium Beverages www.asahipremiumbeverages.com

Simon Grant simon.grant@cub.com.au 0411 205 161

Diageo Australia www.diageo.com

Lucy Perkins lucy.perkins@diageo.com 0490 301 970

Lion www.lionco.com

Matt Windsor matthew.windsor@lionco.com 03 9277 5826 I 0417 262 270

Nakedlife Non-Alc Spirits www.nakedlifespirits.com.au/ pages/aha-vic-trade-offer

Edward Shrimplin ed@nakedlife.com.au 0478 658 663

Superdrop www.idlehourvodka.com

Ewen Pettit ewen@idlehourvodka.com

Top Shelf International www.topshelfgroup.com.au

Rick Maplestone rick.maplestone@topshelfgroup.com.au 0419 556 605

Treasury Wine Estates www.treasurywineestates.com

Neil Grant neil.grant@tweglobal.com 0412107 764

ATM

AND EFTPOS CASH OUT SUPPLIERS

Banktech Group www.banktech.com.au

Michael Queale michaelq@banktech.com.au 0408 462 321

NEXT Payments www.nextpayments.com.au

John Bakker jbakker@nextpayments.com.au 0418 500 868

AHA (Vic) Partner Directory

AUDIO, LIGHTING & STAGING

Jands www.jands.com.au

Ilias Sintrikos ISintrikos@jands.com.au 0408 506 620

BANKING SERVICES

Commonwealth Bank www.commbank.com.au

Steven Chapman Steven.Chapman@cba.com.au 0436 820 085

BOOKKEEPING

OnTap Hospitality www.on-tap.com.au

Freddie Deegan freddie@on-tap.com.au 03 8779 6505

BUILDING MATERIALS

Bunnings www.bunnings.com.au

Laura Downes ldownes@bunnings.com.au 0439 852 394

BUILDING AND INTERIORS DESIGN GROUP

TM Design Group www.tmdg.com.au

Ian Macklin imacklin@tmdg.com.au 0417 147 110

BUILDING AND MAINTENANCE SERVICES

Johns Lyng Group www.johnslyng.com.au

Jake Pantas

jpantas@johnslyng.com.au 0427 971350

CASH SOLUTIONS

Authentic Security www.authenticsecurity.com.au

Adam Lowdell

alowdell@authenticsecurity.com.au 0475 832 770

CLEANING SERVICES

KADD Facility Group www.kaddfacilitygroup.com.au

Nick Bailey nick.bailey@kaddfg.com.au 03 9545 5759

DEFIBRILLATORS

AED Authority aedauthority.com.au

Wayne Thomas wayne@aedauthority.com.au 0437 803 353

DIGITAL MARKETING

Impact Data www.impactdata.com.au

Sarah Franklyn sarah.franklyn@impactdata.com.au 03 9827 7790

AHA (Vic) Partner Directory

EFTPOS & PAYMENTS

Oolio Pay www.oolio.com

Pia Davis

pia.davis@ooliogroup.com 0438 877 183

Zeller www.myzeller.com

Chris Rich chris.rich@myzeller.com 0422 269 315

ENERGY

Enercom Energy www.enercomenergysolutions.com.au

Alan Worman M 0478 822 448 E alan.worman@ enercomenergy.com.au

Trans Tasman Energy Group www.tteg.com.au

Craig Marschall cmarschall@tteg.com.au 1300 118 834

ENERGY – SOLAR

Solar Energy Enterprises www.solarenergyenterprises.com.au

Adam Dragic adam@solarenergyenterprises.com.au 0404 944 449

Energis www.energis.com.au steven@energis.com 0418 317170

ENERGY DRINK

Red Bull Australia www.redbull.com.au

Zane Hudson zane.hudson@redbull.com 03 9647 7402 I 0423 799 371

EVENT STAGING

Encore Event Technologies www.encore-anzpac.com

Catrina Bennell

catrina.bennell@encore-anzpac.com.au 0408 679 958

EQUIPMENT LEASE AND RENTAL SOLUTIONS

Silver Chef www.silverchef.com.au

Cam Hardy cameron.hardy@silverchef.com.au 0436 699 009

FINANCE SOLUTIONS

Berkley Capital Partners www.bcpartners.com.au Wal Constable wal.constable@bcpartners.com.au 0422 009 639

FIRST AID PRODUCTS

Medical Solutions www.medicalsolution.com.au

Maria-Louise Culcasi maria-louise@medicalsolution.com.au 0417 389 882

FOODSERVICE EQUIPMENT

Comcater www.comcater.com.au

Matthew Crozier m.crozier@comcater.com.au 0475 777 006

Chef’s Hat www.chefshat.com.au

Sadik Ardolli sa@chefshat.com.au 0409 254 423

FOOD SERVICE DISTRIBUTORS

PFD Food Services www.pfdfoods.com.au

Gavin Keegan gkeegan@pfdfoods.com.au 0457184 505

Nestle Professional www.nestleprofessional.com.au

Amanda Stamp amanda.stamp@au.nestle.com 0418 619 814

Oakdale Meat Co www.oakdalemeat.com.au

Ryan Young ryoung@oakdalemeat.com.au 0432 267 225

AHA (Vic) Partner Directory

FURNITURE & REFURBISHMENT SPECIALISTS

Strand Hospitality Furniture

www.strandhospitalityfurniture.com.au

Rob Lens

rob@strand.furniture 0422 049 355 | 03 9421 4717

BoConcept www.boconcept.com.au

Gaganpreet Kaur Uppal gaup@boconcept.com.au 0402-324-342

GAMING

Keno www.keno.com.au

GIFT CARDS

The Card Network www.pubandbar.gift

Hannah Clarke hannah@tcnpayments.com 0406 172 797

HOSPITALITY TECHNOLOGY

me&u www.meandu.com

Simon Watson simon@meandu.com.au 0490 207 760

MrYum www.about.mryum.com

Jade Clark

jade.clark@thelotterycorporation.com 0400 941 728

Tabcorp www.tabcorp.com.au

Paul Carew carewp@tabcorp.com.au 03 9868 24281 | 0439 398 761

GAMING MACHINE MANUFACTURERS

Aristocrat www.aristocrattechnologies.com

Matt Mccarroll matt.mccarroll@aristocrat.com 03 9644 1000 I 0438 457 246

Konami www.konami.com/en

Matt Stuart stuart0307@konamigaming.com 0419 245 023

Light & Wonder

Sandra Renwick srenwick@lnw.com 0420 315 461

GAS SUPPLIER (CYLINDER & BULK)

Supagas www.supagas.com.au Leigh Street LeighStreet@supagas.com.au 0410 533 941

Asher Jonas asher@mryum.com 0425148 722

Operandio operandio.com/aha

Daniel Scoble daniel@operandio.com 0422 398 294

ICE MAKING EQUIPMENT AND SERVICES

Coast Ice & Cold Solutions www.coastdistributors.com.au

William Knott william@coastdistributions.com.au 0466 180 024

IMMIGRATION ADVICE & PROCESSING

Absolute Immigration Services www.absoluteimmigration.com

Majlinda Lulo majlinda.lulo@absoluteimmigration.com 1300 227 658

AHA (Vic) Partner Directory

INSURANCE

Adroit Insurance and Risk www.adroit.com.au

Travis Noffke travisn@adroit.com.au 0419 299 402

Bupa www.bupa.com.au/corporate

Katie Dolling katie.dolling@bupa.com.au

IT MANAGEMENT

Efex www.efex.com.au

David Rose david.rose@efex.com.au 0478116112

LIQUOR, GAMING & PLANNING LAWYERS

BSP Lawyers www.bsplawyers.com.au

Alison Elverd aelverd@bsplawyers.com.au

Elizabeth Priddle epriddle@bsplawyers.com.au 03 9670 0722

Wisewould Mahony www.wisewoulds.com.au

Tony Joyce tony.joyce@wisemah.com.au

Paul Ryan paul.ryan@wisemah.com.au 0418 393 535

LIQUOR BUYING GROUPS

United Innkeeper Association

Thirsty Camel/ Liquor $avers/Drink Link www.thirstycamel.com.au

Adrian Moelands adrianm@thirstycamel.com.au 0408 871 629

Liquor Marketing Group www.lmg.com.au

Chris Christofi cchristofi@lmg.com.au 0401 714 257

LOYALTY REWARDS

redeemX www.redeemx.com

Christo Nurtsis christo@redeemx.com 61 2 9099 4352

MEDIA

The Age www.theage.com.au

Marina Caccavari mcaccavari@fairfaxmedia.com.au 0439 773 584

MUSIC SOLUTIONS

Nightlife Music www.nightlife.com.au

Chris Condoleon chris@nightlife.com.au (07) 3858 2565

OIL MANAGEMENT SYSTEMS

Cookers Oil www.cookers.com.au

Robbie Coccaro rcoccaro@cookers.com.au 0447 474 425

OUTDOOR HEATING SOLUTIONS

Thermofilm www.thermofilm.com.au

Greg Trezise g.trezise@thermofilm.com.au 0402127 375

AHA (Vic) Partner Directory

OUTSOURCED ACCOMMODATION SERVICE

PROVIDER

ahs hospitality www.ahshospitality.com.au

Leanne Graham

lgraham@ahshospitality.com.au 0417 698 639

PAY TV

Foxtel for Business www.foxtelbusiness.com.au

Mark Bishop mark.bishop@foxtel.com.au 0409 468 042

Stan Sport www.stan.com.au

Tim Fishwick tim.fishwick@stan.com.au 0416 208 417

PLAYGROUND EQUIPMENT

Rhino Play www.rhinoplay.com.au

Adi Soerjanto adi@rhinoplay.com.au 0410 025 898

PRINT MANAGEMENT

Invicium www.invicium.com.au

Tim Campisi tim@invicium.com.au 0422 214 413

POINT OF SALE SYSTEMS

Bepoz Oolio www.bepoz.com.au

James Verlaque james.v@bepoz.com.au +61 426 227 040

H & L Australia www.hlaustralia.com.au

Ben Williams ben.williams@aspiresoftware.com 0421 748 010

RECRUITMENT

Lorg Talent www.lorgtalent.com

Seamus Taaffe staaffe@lorgtalent.com 0419 360 210

Universal Blue Ocean www.universalblueocean.com

Jim Irwin jim@universalblueocean.com 0459 026 274

REFRIGERATION

United Refrigeration www.unitedrefrig.com.au

Dean Ferraro dean@unitedrefrig.com.au 0448 994 446

RESERVATION

SOFTWARE

Now Book It www.nowbookit.com

Megan Mclennan megan@nowbookit.com 0428 938 089

SNACKFOOD SUPPLIER

The Smith’s Snackfood Company www.smiths.com.au

Wayne McConnell wayne.mcconnell@pepsico.com 0412 806 907

AHA (Vic) Partner Directory

SPORTS ENTERTAINMENT

Fanzo www.fanzo.com.au

Jonathan Richards jono@fanzo.com 0423 557 691

SUPERANNUATION

HOSTPLUS

www.hostplus.com.au

Amy Dicker adicker@hostplus.com.au 03 8636 7713 I 0437 591 645

TOBACCO SUPPLIER

British American Tobacco Australia www.bata.com.au

Nicholas Booth nicholas_booth@bat.com 0414 783 608

TRAINING

Typsy www.typsy.com

Jeremy Guard jeremy@typsy.com 0413 397 063

William Angliss Institute of TAFE www.angliss.edu.au

Brendan Clennett brendan.clennett@angliss.edu.au 03 9606 2447

VALUERS AND PROPERTY BROKERS

Charter Keck Cramer www.charterkc.com.au

Tony Close tony.close@charterkc.com.au 03 8102 8873 | 0407 510 025

CRE Brokers www.crebrokers.com

Phil Mammolito phil@crebrokers.com.au 0438 371 094

VISUAL ENTERTAINMENT SOLUTIONS

Big Screen Video www.bigscreenvideo.com.au

Craig Thomson craig@bigscreenvideo.com.au 1300 BIG SCREEN | 0418 531 802

WORKPLACE WELLBEING SUPPORT

Liminal Wellbeing www.liminalwellbeing.com.au

Will Hams will@liminalwellbeing.com.au 0437 857 498 readiness www.readiness.org.au

Paul Francis paul@readiness.org.au 0413 838412

Simon Kearney simon@readiness.org.au 0422 408 756

WORKFORCE MANAGEMENT SOFTWARE

Tanda www.tanda.co

Nick Braban nick.braban@tanda.co 0402 846 900

WORK FROM HOSPO

Third Place

www.cityofmelbourne.crd.co

Dean Katz brett@third-place.org 0413 497 225

AHA (VIC) principal partners

AHA (VIC) corporate partners