OrthoMetals
Eekhorstweg 32, 7942KC Meppel, The Netherlands
e: hidde@orthometals.nl
p: +31 6 4306 6196
Prestavest Crematorium & Memorial Park
Lot 8517, Jalan Taman Semarak, Pokok
Assam, 34000, Taiping, Perak, Malaysia
e: marketing@prestavest.com.my
p: 605 807 6868
Semenyih Memorial Hills Berhad
9A, Jalan SS22/23 Damansara Jaya
47400 Petaling Jaya, Selangor, Malaysia
e: ckliew.hms@gmail.com
p: 6 3 772 95585
Shanghai Fu Shou Yuan
Industrial Group Co Ltd
Room 1306 No88 Cao Xi North Rd, Shanghai, China, 200030
e: shuting@shfsy.com
p: 86 21 5425 5151
Taiyo Chikuro Industries Co Ltd
6-21 Higashi-koen, Hakata-Ku, Fukuoka, Japan
e: s-eguchi@taiyochikuro.jp
p: 0 8 92 651 4131
Wellington City Council
76 Old Karori Road, Wellington, 6012 NZ
e: elizabeth.reddington@wcc.govt.nz
p: (+64) 4 4766 109
Wu Han Chang Le Yuan Cemetery
No. 120 Liuzhi Street Huangpi District
Wuhan City Hubei Province, China
e: whclyly@163.com
p: 86 27 87163269
Xiao En Memorial Park Bhd
Xiao En Centre, No.1, Jalan Kuari, Cheras, 56100 Kuala Lumpur, Malaysia
e: kuan@xiao-en.com.my
p: +603-9145 38
The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.
At Arrow Bronze, we understand the importance of cherishing the memories of those who have passed on. That's why we've dedicated ourselves to creating the highest quality memorial plaques to help keep their memory alive.
Our skilled craftsmen and artisans in Australia take utmost care in producing each plaque. Each one is touched by 30 sets of hands, ensuring that every detail is perfect and that it
Whether you choose a bronze or aluminium plaque, you can be confident that it will be an enduring testament to your loved one. Our plaques are created with the utmost care and attention to detail, ensuring that they will stand the test of time.
At Arrow Bronze, we understand that every person is unique, and we offer a wide range of customization options to help you create a plaque that truly represents your loved one. From custom designs to lettering and text, we can help you create a plaque that is as unique as the person it honours.
The Commemorative publication for the 75th anniversary of the International Cremation Federation (ICF) Editor, Dr.Rolf Lichtner
HOW TO ORDER
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TASMANIA
Launceston City Council:
Carr Villa Memorial Park
PO Box 396, Launceston, TAS 7250
e: carrvilla@launceston.tas.gov.au
p: (03) 6323 3600Millingtons Cemeteries
The Cottage, Queens Walk, Cornelian Bay, TAS 7008
e: twhitehead@millingtons.com.au
p: (03) 6278 1244
AUSTRALIAN CAPITAL TERRITORY
Canberra Memorials Parks (Cemeteries and Crematoria Authority) PO Box 37, Mitchell, ACT 2913
e: kerry.mcmurray@act.gov.au
p: (02) 6207 0000
Wreck Bay Aboriginal Community Council
Sherrie Tripp
5 Bunaan Close, Wreck Bay ACT 2540
e: sherrie.tripp@wbacc.gov.au
NORTHERN TERRITORY
Alice Springs Town Council
PO Box 1071, Alice Springs, NT 0871
e: astc@astc.nt.gov.au
p: (08) 8950 0500
Coomalie Community Government Council
PO BOX 20 Batchelor Northern Territory 0845
e: mail@coomalie.nt.gov.au
p: 08 8976 0058
EXECUTIVE DIRECTORS
Steve Nobbs Executive General Manager Cemeteries & Crematoria Invocare
p: (02) 9978 5200
e: steve.nobbs@invocare.com.au
Joe Fortuna
Director of Finance
Chief Finance Officer
p: (08) 9383 5266
e: joe.fortuna@mcb.wa.gov.au
Ben Kelly
Coordinator City Cemeteries
Community Venues & Services City of Gold Coast
p: (07) 5582 9021
e: bekelly@goldcoast.qld.gov.au
Thorak Regional Cemetery, Litchfield Shire Council
PO Box 446, Humpty Doo, NT 0836
ACCA SECRETARIAT
e: anthony.vanzeeventer@litchfield.nt.gov.au
p: (08) 8947 0903
Suite North 1, 215 Bell Street
David
e: molloyd@bne.catholic.net.au
Preston, VICTORIA, Australia 3072
WESTERN AUSTRALIA
p: (03) 9863 6914
f: (03) 9863 6901
Albany Cemetery Board
PO Box 469, Albany, WA 6330
For information on advertising in ACCA News or to contribute content, please contact:
e: allambie@iinet.net.au
p: (08) 9844 7766
Chris Harrington, Editor at: admin@accaweb.com.au
Bunbury Cemetery Board
PO Box 1115, Bunbury, WA 6231
e: kristy@bunburycemetery.com.au
p: (08) 9721 3191
Unless expressly stated the views put forward in ACCA News are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers.
City of Busselton
Graphic Design by Dean O’Brien
Locked Bag 1, Busselton, WA 6280
e: city@busselton.wa.gov.au
Printed by NEO
p: (08) 9781 0444
Published by ACCA Secretariat
City of Mandurah
PO Box 210, Mandurah, WA 6210
e: council@mandurah.wa.gov.au
p: (08) 9550 3777
INTERNATIONAL
Auckland Memorial Park
PO Box 391, Silverdale, Auckland, New Zealand
e: gm@ampl.co.nz
p: 64 9 426 9383
P Day and Son Ltd
41 Nile Street, Nelson, New Zealand 7010
e: bevan@daysfuneralservices.co.nz
p: 64 3 548 2770
Purewa Cemetery Trust Board
4a Parsons Road, Meadowbank Auckland, New Zealand 1071
e: alastaircrombie@purewa.co.nz
p: 64 9 528 5599
NEW SOUTH WALES
Arciuli - Monumental Building
18 Links Road, St Marys, NSW 2760
e: dominic@arciuli.com.au
p: (02) 9623 8774
Celeste Catering Pty Ltd
5/481 Willoughby Rd, Willoughby NSW 2068
e: annie@celestecatering.com.au
p: (02) 9808 1088
Dodge Australia Pty Ltd
Unit 5, 29 Governor Macquarie Drive, Chipping Norton, NSW 2170
e: info@themazwellgroup.com.au
p: 1800 506 796
Everlon
Unit 7/1-3 Nicholas St, Lidcombe, NSW 2141
e: info@everlon.com.au
p: (02) 9646 3886
Queanbeyan-Palerang Regional Council
PO Box 90, Queanbeyan, NSW 2620
e: anna.corcoran@qprc.nsw.gov.au
p: (02) 6285 6183
Rookwood Memorial Gardens & Crematorium
Memorial Ave, Rookwood NSW 2141
p: (02) 9746 8945
w: www.rookwoodcrem.com.au
Sapphire City Crematorium
Lots 1-4 Ashford Road, Inverell, NSW 2360
e: phorder@horderfamilyfunerals.com.au
p: (02) 6732 5911
Shoalhaven City Council -
Shoalhaven Bereavement Services
PO Box 42, Nowra, NSW 2541
e: charmaine.Schembri@shoalhaven.nsw.gov.au
p: (02) 4429 5788
Tweed Heads Memorial Gardens
176 Kirkwood Road, Tweed Heads South NSW 2486
p: (07) 5524 2428
w: www.tweedheadscrem.com.au
Tweed Shire Council
PO Box 816, Murwillumbah, NSW 2484
e: cemeteries@tweed.nsw.gov.au
p: (02) 6670 2400
Walkers Crematorium
75 Smith Street, Kempsey NSW 2440
e: rbwalkerpl@gmail.com
Coping with the loss of loved ones is a challenging task for many, and the pressure to preserve their memories is difficult to manage during a stressful time. Many families looking to honour their loved ones decorate their graves with floral arrangements that bring life, joy, and colour to an often-demanding day. Cemetery florals have been a long-standing tradition of memorialisation throughout history, but with the advancement of technology and as personal and ecological motivations change, these traditions are likely to change as we do. In this blog post, we explore the future of cemetery florals, and the latest trends and innovations helping families memorialise their loved ones.
Losing a loved one is a difficult and emotional experience, and sending sympathy flowers can be a meaningful way to express support for the grieving family. While not necessary in modern funeral practices, floral arrangements sent to the bereaved, or brought to the grave or memorial site directly, are a common way for friends and extended family to show support for those experiencing loss. Following the service, the family may choose to lay some of the flowers on their loved one’s grave or take the remainder home for commemoration. Traditionally, these flowers would be chosen in whites, ivories, and soft pastels, unless the deceased had certain flowers or colours they were known to love. Today, the family’s personal beliefs and requests are considered, which may be environmental or waste related.
p: (02) 6562 4329
Wollondilly Shire Council PO Box 21, Picton, NSW 2571
e: cemeteries@wollondilly.nsw.gov.au
p: (02) 4677 1100
QUEENSLAND
Albany Creek Memorial Park
400 Albany Creek Road, Bridgeman Downs QLD 4035
p: (07) 3263 3033
w: www.albanycreekcrem.com.au
Allambe Memorial Park
129 Nerang Broadbeach Rd, Nerang QLD 4211
p: (07) 5578 1699
w: www.allambe.com.au
A growing trend toward sustainability asks for an assessment of the impact of floral arrangements. For example, while beautiful, bright flowers are sometimes dyed with artificial dyes. These dyes can be detrimental to the environment, both in their production and as they begin to decompose. To reduce this eco-strain, families can ask their florist whether dyes are used and request local or organic flowers. Alternatively, for families interring their loved ones in green cemeteries, there may be the option to grow native plants at their grave site, encouraging an even more environmental approach.
Balonne Shire Council PO Box 201, St George, QLD 4487
e: debbie.green@balonne.qld.gov.au
p: (07) 4620 8888
Brisbane City Council Cemeteries & Crematoria
40A Kitchener Road, Kedron, QLD 4031
e: jade.sime@brisbane.qld.gov.au
p: (07) 3178 4144
Dried flowers for funerals are also likely to face a boom in popularity in the coming years. While previously, superstitions associating death with dried flowers and a lack of awareness of their longevity kept them from being popular choices, the push for eco-friendly options will support their
Bundaberg Crematorium and Memorial Park & Branyan Garden ‘Garden of Rest’
PO Box 768, Bundaberg QLD 4670
e: info@brownsfunerals.com.au
p: (07) 4151 3357
rise. Dried flowers offer the same warmth and beauty as fresh flowers, providing families with long-lasting keepsakes that can be taken home after service to memorialise their loved ones.
Bundaberg Regional Council
91 Takalvan Street, MillBank, Bundaberg, QLD 4670
e: nicholas.burfield@bundaberg.qld.gov.au
p: (07) 4130 4477
Burdekin Shire Council
PO Box 974, Ayr, QLD 4807
e: enquiries@burdekin.qld.gov.au
p: (07) 4783 9800
Cairns City (Regional) Council
PO Box 152 Cairns QLD 4870
e: regadmin@cairns.qld.gov.au
p: (07) 4044 3231
Cassowary Coast Regional Council
PO Box 887, Innisfail QLD 4860
e: hayley.accatino@ccrc.qld.gov.au
p: (07) 4043 8829
Centenary Memorial Gardens
PO Box 3363, Mt Ommaney, QLD 4074
e: taniahoward@centenarymemorialgardens.com.au
p: (07) 3271 1222
Overall, sustainability and eco-friendly approaches will likely become a core value for many families looking to memorialise their loved ones. Artificial flowers are another option previously discounted but may now face a revival. While they do produce significantly higher carbon emissions, once reused enough times, these emissions become lower than with traditional floral arrangements. Biodegradable faux flowers have a shelf life that extends far beyond regular flowers and can be created with eco-friendly artificial alternatives or recycled materials. With that being said, there are debates about the place of artificial flowers in cemeteries, within the industry, with some cemeteries even banning their use.
Eco Memorial Park Crematorium
bereaved want access to information at any time, wherever they are. This push will extend beyond florists on website offerings, with a centralised pathway for all death care services to become the new norm. While many funeral homes and cemeteries currently have relationships with florists, this bond is likely to develop even further as customers expect their death care provider to arrange all services.
Floral programs within byondcloud offer excellent support for this, with software allowing death care providers to connect directly with their customers with inbuild mail and email campaigns. Featuring simple templates and automated notifications, floral programs integrate the entire supply chain with a single dashboard to keep track of the process.
In 2020, the National Funeral Directors Association (NFDA) in the United States even allowed virtual potential to become a reality, with a VR memorial experience that began in a church and ended in the woods with a campfire tribute and fireworks. As these experiences develop, the role of florals in these realities will also be an even more cost-effective option.
As our world rapidly changes both in available technology and shifting values, there’s no doubt that cemetery florals will change with us. The industry must remain open to these changes to continue providing the best support for families. Whether by encouraging sustainable practices with their partners or using tools like byondcloud and floral programs to streamline and nurture their connection with their audience, death care service providers must continually reassess to ensure they provide the best and most inclusive support.
21 Quinns Hill Road West, Stapylton QLD 4207
e: tim@newhavenfunerals.com.au
p: (07) 3807 4111
Darling Downs Cremation Service
PO BOX 7370, Toowoomba, QLD 4350
e: trevor@burstows.com.au
p: (07) 4636 9600
Fraser Coast Regional Council PO BOX 1943, Hervey Bay, QLD 4655
e: cemeteries@frasercoast.qld.gov.au
p: 1300 794 929
Gladstone Regional Council PO Box 29, Gladstone, QLD 4680
Another trend becoming increasingly popular is the personalisation and customisation of funeral arrangements. With the increasing digitisation of our world, personalisation has become ever-present and expected by many. New research even suggests that 80% of consumers are more likely to purchase from a brand that provides personalised experiences; given this, it’s no surprise that this practice extends to the death care and floral industry.
e: parks@gladstone.qld.gov.au
Floral programs allow death care providers to offer a comforting touch to families during difficult times. Automated reminders can be sent to families on significant dates, whether personal, religious, or cultural, providing families with an opportunity to have flowers placed for their loved ones. This takes the pressure off families to manage graveside floral arrangements during difficult anniversaries, while also providing a simple yet compassionate way for death care providers to offer support and maintain connections.
p: (07) 4970 0700
City of Gold Coast PO Box 5042, Bundall, QLD 4217
e: bekelly@goldcoast.qld.gov.au
p: (07) 5582 9021
Great Northern Garden of Remembrance
31-35 Tallowwood Drive, Deception Bay, QLD 4508
e: info@gngor.com.au
p: (07) 3888 6622
With this, families are personalising their farewell ceremonies for their deceased family members more than ever before. From custom floral arrangements in the shape of guitars to personalised floral sports jerseys, unique floral designs are an increasingly common way for families to memorialise their loved ones with something a little special.
Digitisation will be the final major trend within cemetery florals. Increasingly, the
Beyond this, there’s no doubt that virtual and augmented reality will eventually become part of the future of memorialisation and cemetery florals. Already, augmented reality has entered the death care industry with smart technology that links online memorial sites to graves and urns. As this develops, there’s the potential for eco-focused families will begin using technology like this to decorate their loved one’s funeral with digital flowers that can be experienced by using AR.
Automated floral reminders can be a wonderful way for cemeteries to connect with their audience by reminding families before important events occur with easyto-use templates to facilitate orders. If you or your business would like to discover more about automating floral reminders for your cemetery, the team at OpusXenta would love to help. Talk to us today at OpusXenta.com.
the has this a this dare Whilst COVID country, thankfully smaller communities enjoy less restrictions in their daily lives.
What comes with this return to a more normal way of life is the public’s greater expectations on us as cemetery and crematoria operators. Many of us have learnt to be more agile throughout the COVID period and I hope this holds us in good stead to adjust to the new type of services we are now providing to our communities. The streaming of memorial services from our chapels is something many of us now do on almost a daily basis.
At ACCA things have also been very busy. You will recall earlier this year we welcomed Alison Tomolillo to the team at Head Office as our new Admin & Member Services Coordinator. Alison joined CEO Chris Harrington and Finance Officer Helena Hu in February and has been busy learning the many facets of association services. We also facilitated the Mid-Year Training & Education Seminar on the Sunshine Coast in Queensland in May.
After receiving feedback from ACCA Members, the style and program of the Mid-Year Seminar was changed to reflect more of a training seminar, focused on specific learning outcomes as opposed to the more varied group of topics that members have been used to in previous years. The new format was well received by over 70 delegates that attended the seminar.
I would like to thank all those who attended and sought to further develop their knowledge and skills. I would also like to express my appreciation for the fantastic support of our sponsors who attended the seminar and contributed their knowledge
remainder of the day’s sessions which were facilitated by Donna and Lucy from Relationships Australia Victoria (RAV). Donna and Lucy covered the important topic areas of Managing Challenging Behaviours; developing skills to support grieving families; setting professional boundaries; and identifying and managing vicarious trauma.
The second and final day of the seminar saw expert monumental stonemason, cemetery conservationist, restoration & safety specialist Sach Killam present to delegates on the important aspects of the two Australian Standards impacting our industry. Sach has been a cemetery worker for over 35 years and is a key member of staff at Rookwood General Cemetery in Sydney, NSW. Sach delivered a beautifully balanced presentation to delegates, and ensured that high quality work and attention to detail were understood as the minimum standards that should be applied in all Australian cemeteries.
As John F Kennedy once said, “Change is the law of life. And those who look only to the past or present are certain to miss the future.” When we think about how much around us is changing, we must remember to look also at ourselves. We must look at what we are doing and what we are providing to our customers.
And as ACCA, what are we providing to our members? Is it still relevant? And does it need to change? The ACCA CEO and Board have recently commenced a Strategic Planning review of the association and its services to members and to the wider cemeteries and crematoria industry. We have engaged an external consultant who specialises in reviewing the work and culture of organisations and helps them to identify the key areas of support that their customers are looking for. From there we must reshape our purpose and how we deliver services & support to you, the members.
Initial interviews have been conducted with a group of ACCA Members and also non-members of the association, to gain a wide cross section of views and opinions in relation to what they would like to see from the national association into the future. Thank you to those who have participated in these interviews so far. CEO Chris Harrington will shortly be sending out a survey to all ACCA Members to gain your feedback, which will be included to thoroughly inform the review process. Your survey feedback will be received anonymously and is important to ensuring a quality review, so I encourage you to participate.
We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2023. Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office..
ACCA
Annual Conference & Trade Exhibition
22-25 October 2023
Pullman Hotel, Albert Park, Melbourne, VIC
CCAV
Cemeteries & Crematoria Association of Victoria
Country Conference
20-22 March 2024 - RACV Healesville Country Club and Resort
CCAWA
The initial feedback has been collated and the Board participated in a full day workshop where they identified some of the key areas that need to be addressed. I am pleased to be able to share some of these with you now, and they are - Increased communication to members; a review and revamp of the Annual Conference & Trade Exhibition, and perhaps the clearest message that came from the initial feedback was an increased level of collaboration with the state associations. With this in mind, we have commenced some very encouraging conversations with various industry stakeholders from within some of the state associations and I can already see that there is a real sense of willingness to create a more collaborative partnership across the industry.
addressed by industry experts. You can also expect to learn more about Alkaline Hydrolysis, Natural Organic Reduction (sometimes referred to as body/human composting), Case Studies around Sustainable Cemetery Management; Master Planning of Cemeteries; Fulfilling the Cultural, Burial and Memorialisation needs of our diverse communities; and many other interesting topics. We are also excited to be visiting the iconic and beautiful Springvale botanical Cemetery which is part of the Southern Metropolitan Cemeteries Trust (SMCT) as well as their facility at Bunurong Memorial Park. Delegates will also have the opportunity to see exactly how bronze plaques are made with a tour of the Arrow Bronze foundry and head office, with thanks to ACCA Platinum Sponsor Arrow Bronze (Hymie Jechilevsky).
you to remember that your membership support is what enables us to continue to work for you. We are in this together and together we will all gain great benefit and knowledge.
Some of the events listed on this page may be cancelled or postponed. Please contact each organisation directly if you have any uncertainty or questions.
Finally, I would like to acknowledge the recent passing of past ACCA President and CEO of the Catholic Cemeteries and Crematoria in NSW, Mr Peter O’Meara. Peter was a larger than life character and someone who gave a great deal of his time and energy to ACCA during his term on the ACCA Board and as ACCA President. An agent of change, Peter worked hard to ensure that ACCA was at the forefront of the industry and always wanting to improve and progress. May he Rest in Peace.
Yours Sincerely
Cemeteries Crematoria Association of WA
GM & one Day Seminar
19 April 2024 - Sebel Hotel, Mandurah
CCASA
Cemeteries Crematoria Association of SA Conference
9-10 November 2023 - Kaurna, SA
Chris Harrington and his team at head office have also already made some significant changes to the structure of the program for this year’s Annual Conference & Trade Exhibition. The addition of break out sessions which will focus of specific cemetery and crematoria topics, and provide a wider range of information to be
CCANSW
So there is plenty happening within your association right now, and your continued support of our efforts to represent you and to bring you relevant and important information is appreciated. When you receive your membership renewal letter and form in the coming weeks, I encourage
Cemeteries Crematoria Association of NSW Conference
9-10 November 2023 - Kaurna, SA
NFDA
National Funeral Directors Association (USA)
10-13 September 2023
Las Vegas Convention Centre, Las Vegas, USA
Lauren Hardgrove ACCA PresidentC Ashton Shirley (Dec)
October 1985 - June 1987
Graeme MacGill (Dec)
June 1987 - October 1987
Ian Roddick
October 1987 - October 1990
Kevin Crowden (Dec)
October 1990 - October 1993
David Blake OAM
October 1993 - October 1997
Peter MacLean AM PSM JP
October 1997 - October 1999
Australian Funeral Directors Association
PLATINUM SPONSOR
GOLD SPONSOR SILVER SPONSORS
BRONZE SPONSORS
These two national events will run simultaneously so that AFDA and AIE members can come together to network, recognise the importance of each Association to the industry, and to share joint learning opportunities. We hope many ACCA members will be able to join us for this unique event in Adelaide next year.
GENERAL SPONSOR
Over the next few months I will be attending each of the AFDA Divisional Annual General meetings to engage with as many AFDA Members and stakeholders as possible and provide them with an update of AFDA activities. This is a busy time of year, but it is also one of the best times to catch up with industry colleagues and recognise the essential work that we all do in our communities.
Koos Adrichem
October 1999 - October 2001
Bruce Macumber
October 2001 - October 2003
James McKay
October 2003 - October 2005
Pieter den Boer
October 2005 - October 2007
Darryl Thomas OAM
October 2007 - October 2009
Brendan O’Connor
October 2009 - October 2010
Bryan Elliott
Regards
October 2010 - October 2012
Armen Mikaelian
October 2012 - October 2014
Peter O’Meara (Dec)
Kelly Scott National PresidentOctober 2014 - October 2016
Peter Deague
September 2016 – June 2017
Darryl Thomas OAM
June 2017 - October 2019
David Molloy
October 2019 - October 2022
What is your full name, title, company name?
Jamie
The Friends of the Cemetery group met on Tuesday 9 May 2023 for the first time.
How long have you worked in the cemeteries/ crematoria industry and what do you like most about your role?
It was heart warming to be part of this group who genuinely care about the cemetery.
I have worked in the cemeteries industry for eight years before commencing my current role in May 2022.
No sooner were we there and they got to work clearing up around grave sites and looking for solutions to problems.
What I like most about my role is building and leading a team of respectful and empathetic people who provide an intricate service to support families through the difficult end of life journey.
It was decided that the group will meet the first Tuesday of each month at 1pm until the weather gets too hot, then it will be reassessed.
Who or what has influenced you most professionally?
The Friends Group welcome volunteers to join the Friends of the Cemetery and contribute to the Nannup Cemetery and its presentation and preservation.
I have been fortunate to have had the opportunity of working within a large cemetery organisation and had exposure and experience to many practices and historical developments. My father-in-law was one of the most supportive and inspirational people, he was a great role model and mentor who taught me the true value of acceptance.
This is a rewarding way to help us care for our sites, promote their heritage significance, and get involved in the community.
What are some notable/unique differences in this role compared to your previous role?
Friends of the Cemetery help with:
The level of corporate and social responsibility and the ability to drive strategy and planning towards successful outcomes.
Tidying around grave sites of leaves, weeds.
What are some things that are on your ‘bucket list’?
Skydiving in my early 20’s at Lower Light along with motorcycle racing at Phillip Island. Watching my children grow up on the farm. Receiving a volunteer award from his excellency the Governor, the Honourable Hieu Van Le AC
Finish this sentence - ‘Nobody likes a …’
Identifying any issues that need to be addressed that can then be reported for action with the support of the shire.
Travelling to destinations such as Italy, Scotland, Egypt, and Antarctica would be high on my bucket list.
know-it-all. We should always remain open to learning something new every day.
What do you love to do away from work when you have time?
Volunteers are guided by Shire of Nannup staff, and can work with you to find tasks that suit your capabilities.
Catching up with friends and family, spending time on the family farm and sitting in front of the fireplace on a cold winters night drawing and watching documentaries.
If you would like to join the volunteers please get in contact with Lorraine at the Shire office you will be welcomed as many hands make light work.
Thank you to the Shire of Nannup for sharing this item of news, hopefully it encourages more shires to do the same.
The Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.
Full Membership:
Organisations that administer the affairs of a Cemetery and/or Crematorium in Australasia.
SUITED TO CEMETERIES AND CREMATORIA
Corporate Membership:
Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/ or other members.
SUITED TO INDUSTRY SUPPLIER COMPANIES
Affiliate Membership:
Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association.
SUITED TO FUNERAL DIRECTORS
ACCA MERCHANDISE
How to Order
Please visit our webpage at accaweb.com.au/publications/ resources to download the Order Forms and return to the Secretariat.
ACCA Brochures
The quality print brochures ACCA produces, offer cemeteries a way to inform their customers on the subjects of memorialisation and cremation in a take-home brochure. Our members find this extremely valuable in conveying to the public this sensitive, and sometimes complex information in the form of reading material that can be easily understood, allowing informed decisions to be made about the services available to them.
The Commemorative publication for the 75th anniversary of the International Cremation Federation (ICF) Editor, Dr.Rolf Lichtner
The ACCA News magazine is published 4 times per year, and is dedicated to the cemeteries and crematoria industry in Australasia. Via electronic distribution, the readership is estimated to be over 2,000 within Australia and also internationally. The only magazine in Australia dedicated to the Cemeteries and Crematoria industry, it also promotes the latest in innovation, safe work practices, industry equipment and also events designed to help communicate the message of memorialisation and comfort to our communities.
Advertising in this publication is the ultimate way to promote your business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au
ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial. Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.
To order additional copies, of ACCA News please contact the Secretariat or download a form at: accaweb.com.au/publications/accanews
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Pinegrove Memorial Park has a rich history and continues to play a pivotal role in supporting communities by commemorating Anzac Day.
Anzac Day holds immense significance for Australia as a nation, and Pinegrove Memorial Park takes immense pride in hosting an annual Dawn Service in collaboration with the Rooty Hill RSL SubBranch. This day serves as a momentous occasion for the community to come together at Pinegrove Memorial Park, reflecting, honouring, and paying tribute to the brave service men and women who have selflessly served our country in wars, conflicts, and peacekeeping operations, including those who made the ultimate sacrifice.
The Dawn Service at Pinegrove Memorial Park has established itself as one of Sydney’s largest Anzac Day events, drawing in thousands of attendees. Each year, the park is filled with a sense of solemnity and respect as individuals from all walks of life gather to remember and acknowledge the sacrifices made by our veterans.
This years’ service holds a special significance as it marks Pinegrove Memorial Park’s first full service in four years. The disruptions caused by the COVID-19 pandemic and subsequent weather-related issues had prevented the park from hosting the complete ceremony in recent times. Therefore, it is a privilege to witness such a momentous occasion alongside the Western Sydney community, who have eagerly come together to honour the lives lost and recognise the dedication of those who have served our nation.
The Pho eni x F ound r y Ber eav em e nt Pr ofes s i on Exc ell enc e Awar d will be awarded to one individual fro m each Asso ciation. This award is designed to identify future leaders within your organisation and the bereavement sector.
Applications will be o pen through to August 31, 2023 All applications must be signed by a senior manager, supervisor or owner as acknowledgement that they are happy for the sta ff member if successful to participat e in the exchang e.
The winner of the award will receive an all expenses paid trip t o Aust ralia (O AC F P winner) and C anad a (ACC A winner) for a 2-week, 10 business day, period to see firsthand the processes a nd challenges tha t the professio n is fa cing in each country. This will include working at host locations and visiting other key cemeteries within the host country during the visit.
We will continue to work with our sponsor OpusXenta to further develop our website and we thank them for their ongoing support.
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Townsville’s Belgian Gardens Cemetery has unveiled a ground-breaking addition to its grounds this June, with the grand opening of The Forever Garden.
The Forever Garden space is the result of a collaborative effort between the Townsville City Council, Rotary of Townsville Saints, and the local community, showcasing the power of partnerships, the reimagining of cemeteries as public spaces, and the foundational role community development can play in creating compassionate communities.
The Forever Garden has been designed for community members who have experienced the devastating loss of a child due to various circumstances, including miscarriage, stillbirth, childhood illness, or suicide.
The space serves as a dedicated sanctuary where grieving parents and individuals can seek solace, reflect on their emotions, and cherish the memories of their beloved children.
The thoughtfully curated space features installations garden beds, The Birdcage and Transcending Souls artwork created by artist Anna Mango and tranquil walking paths like The Pathway of Peace. These elements encourage visitors to pause, reflect on their emotions, and draw strength from shared experiences of grief.
www.majoreng.com.au
Facultatieve Technologies (FT) with over 140 years of experience in cremation is the international market leader in the design, construction and maintenance of cremation and filtration equipment.
Our products meet the most stringent environmental legislation and we offer cremation solutions worldwide together with a full range of cremation equipment including coffin loaders, cremulators and ash transfer cabinets.
Facultatieve Technologies gives advice and support on the whole cremation process. Our product range is extensive and we are therefore able to supply the ideal product in any situation. Facultatieve Technologie provides excellent support and maintenance services anywhere in the world.
FT benefits from knowledge and experience of cremation dating back to 1874.
Feel free to contact us:
In addition, our dedicated customer care department offers full support and back up and our on-line diagnostics means that we view any problems remotely and often solve them without the need for an engineer to attend site. www.facultatieve-technologies.com
ACCA Board Member David Molloy visits Noosa Council and tours the Tewantin Cemetery with staff Alison Hamblin and Troy Andreassen.
Alison had asked my fellow ACCA Board Member Ben Kelly (Gold Coast Council) to join her on a tour of their cemeteries and to discuss “What’s happening in the sector”. Ben was unable to attend and introduced me to Alison as a representative of ACCA. We had a quick meet and greet with Alison, Troy Andreassen and 6 councilors.
While we were on the bus heading toward Tewantin Cemetery we learned a little about each other and the cemeteries within their catchment. It was pleasing to see that Tewantin had developed some areas for cremated remains. There are less than 50 available sites in Tewantin and I congratulated the councilors in their preparation with Tewantin reaching its capacity.
The region has a population of 51,000 people, and they experience approximately 500 deaths per year. Council facilitate around 65 burials per annum and attract another 60 odd ashes interments. We discussed that the sector was likely to increase the percentage of funerals to population as the aging population of Australia has just been reported as more over 65’s than under 18’s. In 2025 we see that start of the Baby Boomers reaching their life expectancy.
A fear, or expectation that once Tewantin is full, people from Tewantin would not want to be buried at Cooroy cemetery. Once we arrived at Cooroy, I asked why would people be adverse to Cooroy Cemetery, it is beautiful. Cooroy has considerably more space and a possibility of adjoining land being acquired. We talked about ways to overcome the interpreted apprehension
of take up in Cooroy as I saw it as a more than suitable option for the people of Noosa. Although a much smaller area than Waverley, the outlook was equally as impressive. Country views rather than water views, but a beautiful place to visit.
Before we returned to Council we stopped at Pomona Cemetery. This too is a lovely country cemetery. There is some land that is still to be developed. It was great to hear one of the councilors say that it would be a great idea to have a bus stop at the front gates of the Cemetery. He said the bus already goes past the cemetery, but offering a cemetery with access to those without their own transport would only be a positive. They further discussed the possibility of a historic walk through the cemetery.
Troy has limited assistance and each of these cemeteries are presented as if there is a crew of 10. We did discuss the need for some succession planning and the need for the team to grow by two, giving them 3 staff. Also discussed was the options of Aquamation and Natural
Organic Reduction (Human Composting). These discussions were not in the vain of council needing to commence these options but rather that these options were provide burial space. I explained that there is currently no Cemetery Act in Queensland but such information or legislation may be in the Local Government Act.
Congratulations to Alison, Troy and the Noosa Council for reaching out to ACCA but more importantly identifying the importance of preparing their region for future burial needs.
David Molloy ACCA Board Member
Recently I met with Anna Bernfield, Senior VP of Member Relations at the National Funeral Directors Association (NFDA) in the USA, via ZOOM for a chat around membership services and how their association is going now since the impact of COVID has reduced in the USA.
The NFDA was established over 100 years ago, and serves nearly 20,000 members. They also have a staff of 49 people all around the USA and have strong alliances with other like-minded industry associations around the world.
I was also interested to find out more about the experience the USA has had with alternative methods of disposal, such as Alkaline Hydrolysis and Natural Organic Reduction (Human Composting), given the recent news and conversations that have been evidenced here in Australia in recent months. Anna was good enough to put me in touch with the NFDA’s Vice President of Cremation Services, Mike Nicodemus.
*Terms and Conditions
After arranging an online introduction via email, Mike and I met (again, via ZOOM) to discuss the observations and experiences that he has had throughout his travels over the last couple of years specifically in relation to Alkaline Hydrolysis and Natural Organic reduction. I was quite surprised by the feedback Mike shared with me, particularly in relation to the overall interest or ‘take-up’ of these alternative methods of disposal of human remains in the USA compared to the relative tone of the conversations and media coverage that these two methods have been given in Australia in recent times.
I will be sending ACCA Members a more in-depth summary of my discussion with Mike in the coming weeks, and we will also be featuring this topic in detail as part of the professional business program at the 2023 Annual ACCA Conference & Trade Exhibition in October in Melbourne.
One of the key takeaways from my conversation with Mike was the importance of consulting with our own industry experts and stakeholders before
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embarking on the introduction of any new or alternative method. It is one thing to endeavour to reduce our carbon footprint and to be kinder to our environment, and these aspirations are absolutely supported by the majority if not all of us, but it is critical that we have a thorough understanding of the impact that any new method will have on our environment before we go too far down the path of introducing it. We must also consider the changes required to our existing resources (staff, processes, equipment, etc) as well
22-25 October at the Pullman Hotel, Albert Park, Victoria
The Annual Conference & Trade Exhibition this year will showcase a new format, based on feedback we have received from ACCA Members and recent conference delegates. We have been asked to consider introducing break-out sessions, which will allow us to feature a wider variety of industry topics and presentations from subject matter experts. This will be coupled with a free night on the Tuesday night, allowing conference delegates the opportunity to explore Melbourne’s dining and entertainment offerings, or to spend time with industry colleagues in a more intimate setting at any of the local restaurants around the Albert Park, St Kilda, Prahran or Melbourne CBD areas.
The professional business program this year will feature current and emerging trends in alternative methods of disposition of human remains such as Alkaline Hydrolysis and Natural Organic Reduction (human composting). We will also hold an interactive open forum around the processes, planning and other considerations required to introduce such alternatives. Community consultation, marketing, commercial considerations, and international experiences will be presented to delegates, which will no doubt bring about very robust discussions.
Other topics to be covered at this year’s conference will be Sustainable Cemetery Management; Master Planning for Cemeteries; Implementing a new Cemetery Management System (an actual case study from two of Australia’s largest cemeteries); Multi-faith memorialisation traditions and burial requirements (breakout sessions featuring experts from Muslim, Jewish, Greek Orthodox, Buddhist, and Indigenous Australian groups); Voluntary Assisted Dying; Headstone and Monument safety and restoration; Insights from the Death-Tech Research Group; Industry Observations from 3 recently appointed CEO’s; Alternative Fuels for Cremation (update from Jeff Pickard from Facultatieve Technologies); ACCA Education update (online and in-person training opportunities, Lived experience webinars); Photogrammetry in cemeteries, as well as inspiring and entertaining keynote presentations.
The conference Trade Exhibition will be bigger and better than ever this year, with many exhibitors expressing early interest in showcasing their products and services in Melbourne in October. Cemetery equipment and modern machinery (driverless vehicles, automated & intelligent lawn trimmers); memorialisation and plaque design manufacturers; cemetery landscape and design; sustainability and resource management specialists; cemetery information systems and mapping; cremation systems (local and international); Crecycling (Orthometals); Modern burial systems are just some of the services that will be exhibiting at the conference.
Ross George commented “What you see today is an important enabling technology. This demonstration shows that the crematoria sector and mainstream industry more generally that green hydrogen can be easily, safely and quickly integrated into our respective operations with no business risk i.e., If there is a supply gap in the initial stages the users will not face any business stoppage. It will also facilitate the demand for green hydrogen and is pivotal in assisting with creating supply chains for this renewable fuel.
Austeng are proud that we gained Energy Safe Victoria final acceptance for the new technology which to the best of our knowledge is the first of its kind!
Lessons from the project will be applicable to decarbonising other gas-fired industrial processes in the future.
Over 60 people attended the demonstration to see the Minister “flick the switch” on the blending station including representatives from several crematoria organisations.
The Trade Exhibition will be held in the room adjacent to the professional business sessions, making it easy for all delegates to engage with exhibitors throughout each day of the conference program.
The allure of hydrogen
The much talked about promise of green hydrogen in this context is harnessing the power of the sun to split water atoms that is powering heavy industry by a zero emissions fuel. It is the most abundant element in the universe and when you burn it the by-product is simply water.
The hydrogen used needs to be “green” i.e., Produced via renewable means.
Hundreds of billions of dollars have already been spent in Australia alone to develop the industry. By adapting cremation to utilize hydrogen as a clean renewable fuel there is an opportunity to create a sustainable means of departure for human kind.
Fuels producing high flame temperatures such as hydrogen are well suited for cremation whether retro fitted to existing equipment or purpose built
How long did the project take from conception to launch?
On the final day of the conference, delegates will experience two of Melbourne’s biggest and best cemeteries. Established and modern. With contemporary facilities and services catering to the needs of Melbourne’s bereaved communities, Springvale Botanical Cemetery and the Bunurong Memorial Park are two of the Southern Metropolitan Cemetery Trust’s (SMCT) facilities that provide contemporary and traditional burial services and memorialisation options to the public, including multi-faith and natural burial areas, children’s gardens, and an incredible Chinese section called the Song He, set among some of the most beautiful botanical gardens in Australia.
About 18 months to do background research, “gap analysis” and current industry requirements and then design, manufacture, and install and commissioning of hydrogen burner which necessitated working closely with Energy Safe Victoria to identify and comply with regulatory requirements. Consents were obtained for the complex pipework, modification to existing gas burner and a submission for Type B appliance accommodating a new chamber and flue. Also, a key step was the establishment of operational and safety requirements and preparation of thorough procedures and processes to enable success.
Delegates will also have the opportunity to take a guided tour of the Arrow Bronze Foundry and Head Office. See how bronze plaques are made and experience the process first hand. The workmanship that goes into the manufacture of each and every plaque and memorial is something the team at Arrow Bronze are immensely proud of, and we thank Hymie and his team for allowing us this unique chance to see their foundry in full swing.
The official conference dinner will be held on Monday night (23rd October) in the Grand Ballroom at the Pullman Hotel. Bring your dancing shoes and prepare for a night of colour and fun. Wedged in between two full days of professional business sessions, the conference dinner is the chance for delegates to relax and let their hair down, have a dance, catch up with industry friends and colleagues over dinner, and talk about the events of the opening day of the conference. The dress code for the conference dinner this year is Bright and Colourful! We want to see as much colour and brightness in the room as possible. Wear that amazing bright red dress, or that stunning silver shirt. Or the white jump suit! Or even the electric blue blazer! Or the lime green skivvy! The brighter and more colourful the better.
The Conference Program and registration details are currently being finalised, and planned for distribution to ACCA Members and industry stakeholders by the end of July. So set aside the dates in your calendar now, 22-25 October 2023. Let’s bring our industry together in large numbers to discuss, debate, teach and learn.
The ACCA Mid-Year Education & Training Seminar recently took place at the Oaks Oasis Resort over two jam packed days on the Sunshine Coast, Queensland. 70 delegates from a variety of organisations and regions across Australia were in attendance and the topics covered this year proved to be of great interest amongst our Industry. ACCA President Lauren Hardgrove and CEO Chris Harrington welcomed all delegates and opened the seminar.
to work in an industry where grieving clients are our everyday, whilst also having to navigate grief of her own with the unexpected illness and death of her father. Amy found herself having to put her life on pause whilst taking on a career through her family’s business that she did not expect to see herself in. She shared her own grief experience and the skills she developed during this time and how she relays this to her every day when working with grieving families. The session concluded by reflecting on the Lived Experience as a group and how we can all relate. The group discussed and shared how to provide strategies to cope and improve for the future.
Facilitators Donna Plavljanic & Lucy Hart from Relationships Australia Victoria (RAVs) commenced the program with a “Lived Experience” from funeral director Amy Pettigrew who spoke about her experience firsthand of what it is like to not only work within our industry, but
We then moved onto exploring how to Manage challenging behaviours of grieving clients and families. Donna & Lucy discussed the physical and emotional reactions individuals may have when grieving whilst also trying to manage their own emotions, what these emotions mean and the strategies that can help you when trying to manage these difficult encounters. Joining on to the next topic of Developing skills to support grieving clients, interactive group activities were
a great way for delegates to share their own methods on how they support their grieving clients whilst learning new and different approaches that can be used when supporting clients. Sharing knowledge with each other within the group was a great way for delegates to involve their own experiences into the seminar. One key point taken away from this topic amongst the group was the idea that some common sayings or responses are not always helpful for a grieving person to hear. One example of this is the saying “At least they’re in a better place now.” This response is often not as comforting as it is intended to be, because it is preferred that our loved ones stay with us, in our midst. That is the best place to be for people we love.
During the Middle Ages, cemetery desecration often had religious undertones. In periods of religious conflict, such as the European Wars of Religion, cemeteries were targeted as a means to attack the faith of opposing groups. Instances of desecration included the destruction of religious symbols, the exhumation and desecration of bodies, and the defacement of gravesites.
The arrival of European colonisers in various parts of the world brought about significant changes in burial practices and, unfortunately, instances of cemetery desecration. Indigenous burial sites were often disrespected or destroyed as colonisers sought to erase indigenous cultures and assert their dominance. This desecration not only robbed indigenous communities of their sacred spaces but also severed their connections to ancestral traditions and heritage.
Throughout history, armed conflicts have witnessed cemetery desecration on a large scale. During World War II, both Axis and Allied forces engaged in acts of cemetery desecration. Jewish cemeteries in Europe were desecrated by the Nazis as part of their systematic campaign of hatred and genocide, erasing the final remnants of Jewish culture and identity.
Similarly, military cemeteries and gravesites became targets during times of war and peace. Soldiers’ graves were vandalised, monuments defaced, and tombstones destroyed as acts of aggression and disrespect toward the fallen soldiers and their respective nations.
The group then unpacked the idea of Professional Boundaries in the workplace and why it is so important to set them. Donna & Lucy asked delegates what their idea of a boundary was, provided examples of setting boundaries, explained why it was important to set them and the pros and cons of setting boundaries for yourself and your staff.
Even in the present era, cemetery desecration continues to plague societies worldwide. Motives behind modern acts of desecration can range from personal vendettas and acts of hate to the mindless destruction carried out by vandals seeking a sense of power or thrill.
Day one of the seminar finished with a session on Vicarious Trauma, where it was discussed how repeated exposure to traumatic information can take its toll on an individual. Donna & Lucy discussed methods on how to identify Vicarious Trauma in yourself and others, ways to assist in preventing, coping and managing Vicarious Trauma.
Religious intolerance and ideological conflicts also contribute to cemetery desecration in certain regions. Sites of religious minorities often become targets, with graves desecrated or destroyed, symbolising an attack on religious freedom and the right to practice one’s beliefs.
A big thank you to Donna Plavljanic & Lucille Hart from RAVs for attending and sharing their knowledge with the group. I think it’s fair to say we were all able to take some new and valuable knowledge away from the day. Also, thank you to Amy Pettigrew (Pettigrew Family Funerals) and Chantelle O’Neill (Final Touch Australia) for taking part in the Lived Experience and sharing with us all.
A recent example of this was the January 2023 broad daylight attack that resulted in the desecration of a least 30 Christian graves in a Protestant Cemetery on Mount Zion outside Jerusalem’s Old City. The Protestant Cemetery is a historic site dating to the beginning of the 19th century. Several leading Christian figures are buried there, including senior archaeologists. There are also British Commonwealth War graves from both World War I and World War II.
Australia is also not immune to acts of cemetery vandalism and desecration. It is disheartening to realise that callous and malicious attacks in cemeteries reach far and wide across our great southern land, with a multitude of incidents occurring over the last 20 years, including at Crystal
Throughout the seminar our Corporate Sponsors presented to delegates about their organisations and we would like to take this opportunity to thank each of our sponsors for their ongoing support of and contribution to ACCA Events.
Later in the evening, we met for social drinks and a buffet dinner at the Oaks Oasis Resort. Delegates may or may not have noticed that their lanyards had been marked with a unique coloured star. ACCA CEO Chris Harrington announced that we would be changing things up slightly and grouped delegates with the samecoloured star on a table together to enjoy their dinner with each other. ACCA events always provide delegates with important opportunities to create new connections and to also maintain established ones. A game of trivia with some delicious choccie prizes was a good laugh and tested the knowledge of delegates on the history of ACCA! The evening saw one lucky delegate win a complimentary registration to the 2023 ACCA Annual Conference on 22 – 25 October which will be held at the Pullman Hotel in Albert Park, Melbourne this year. Congratulations to Kerrilyn Hoger – Lockyer Valley Regional Council and we look forward to welcoming you in October!
Standards and provided detailed images of monumental works performed by various stonemasons and other contractors that he has encountered over his 30 years of working in cemeteries. He explained the importance of why we need to apply these standards in our cemeteries and has advocated for this for many years. The session ended with a very busy and interactive question time. A massive thank you to Sach Killam for his dedication and willingness to share his knowledge with the group. We look forward to working with Sach again at the 2023 Annual ACCA Conference in Melbourne in October.
we were welcomed by the staff from the Sunshine Coast Council.
Introducing PlotBox Vertica Mapping.
We met again with Kabi Kabi Elder Uncle Tais K’Reala Randapi who performed a Welcome to Country. Mayor Mark Jamieson of the Sunshine Coast Council welcomed delegates to the Sunshine Coast and provided an update of their plans for growth and expansion of the city’s services and attractions.
A powerful sales tool accessible online from anywhere on any device, Vertica Mapping provides an immersive 360 degree view of both Mausolea and Columbaria. Enter a 3D view of your space, navigate corridors, and search real-time inventory availability.
Crecycling is the sustainable solution for crematoria. Together we are working towards a more circular industry.
their conference delegates with an update of what has been happening in Australia and within our association over the past 24 months.
After a traditional Maori welcome (which was brilliantly done), we were then led by President Hayden Parr and his fellow committee members, through a series of relevant and interesting topics and working discussions. Hayden provided a current snapshot of the industry in New Zealand and outlined the recent work done by the NZCCC for their members.
Following the opening sessions delegates heard from Brendon Tod from Pyrotech about Cremator Maintenance and the importance of regular and scheduled maintenance.
NZCCC President Hayden Parr gave a presentation on Emergency Response and Preparedness, and how his cemetery at Whangarei District Council approach such situations.
Held in conjunction with the New Zealand Recreation Association (NZRA) conference, both group also took time during the official conference dinner to present various awards for excellence in their respective sectors. There was some fantastic work being done by individuals and workforce teams around enhancing the usability of their public spaces for communities. Particularly inspiring was some of the work being down to better cater for the needs of those in the communities living with a disability. Congratulations to all those who were recognised for their achievements and passion for their work.
Reliable, efficient, transparent.
The ACCA Board and Executive recently resolved to commence a Strategic Planning review of the association and its purpose. As the national association supporting cemeteries, crematoria, suppliers and other allied organisations to the industry, it is critical that we review our services and how they are delivered to members and the wider sector. As times change, so do community expectations, and we must stay abreast of these changes and adapt where necessary.
An external consultant specialising in performing organisational strategic planning reviews was engaged, and the process of gathering data and interviewing a cross section of ACCA members, nonmembers and other industry stakeholders commenced. In June, the ACCA Board met for their scheduled meeting and added a full day strategic planning workshop to receive, digest and discuss the information gathered through the interview process. Thank you to those who have participated in these interviews so far. The feedback provided has been detailed, honest and constructive. A further questionnaire will be distributed to all ACCA Members soon, providing an opportunity for all members to provide their feedback.
From the information we have already collected, there is a clear message that ACCA remains a required support service for the industry. It must continue to represent the sector nationally, and be the conduit for information and trends both locally and internationally. It must also continue to show leadership. But like our community’s expectations are changing, so too must ACCA change.
Some of the initial suggestions for areas where we can impact change were around the Annual Conference & Trade Exhibition. Ideas for different formats were put forward. More break-out sessions with targeted topics of interest or current/ emerging trends; Discussion panels around actual cemetery case studies were raised as presentations that people would gain benefit from. A reduced number of social events, giving delegates more time to explore local areas or to attend to work priorities, or simply put their feet up and relax.
CEO Chris Harrington and his team at head office have embraced these suggestions and thrown themselves into a new mode of conference planning, ensuring that the venue at the Pullman Albert Park can cater for our new format changes, and I’m pleased to say that Chris has already confirmed that they can. Chris and his team are also sourcing presenters to speak on a wide variety of topics and the break-out sessions are filling fast. We will also have some informative key note presentations. One topic of much recent debate has been that of Alternative Methods of Disposition. Alkaline Hydrolysis (or water cremation), as well as Natural Organic Reduction (sometimes referred to as body composting) are just two of these alternatives being talked about not only in our industry, but also in the media. The conference this year will address each of these methods in detail and provide delegates with the opportunity to discuss and debate them.
(NFDA and PNP) intend to introduce the first training course in Chinese mainland into Li Ji Academy, and jointly launch the first “Memorial Arranger Training (Asia)” course in the near future. The course will be conducted online and offline with bilingual teachers, which can bring concepts and technologies of modern professional ethics and service, broaden the horizons of green death care, scientific and management thinking, and align with international standards. Upon the completion of the course, the participants will receive the “Memorial Arranger Training (Asia)” certificates. This course has strict requirements for students’ quality, so apart from being recommended by the unit and having certain industry experience, they must also have excellent records of work and morality. At present, the enrolment of students in the industry for this course has already begun.
But more than just the Annual Conference & Trade Expo will start to look different. ACCA Members will be contacted by Chris and his team periodically to touch base and ask how else ACCA can assist you and your cemetery teams. Training & Education opportunities have been well taken up by our industry in recent years and we will continue to build on these.
So while the Strategic Planning review is well underway, it is not yet complete, and the ACCA Board members and Executive team are looking forward to having further communication with members and collaborating with all industry stakeholders moving forward.
Lauren Hardgrove ACCA President
In addition, this year, Li Ji Academy will arrange an education course of death care system for social students and an education course of professional skills for the whole industry, so as to continuously attract more talents who are interested in the death care industry for continuing education and further study, thus broadening the scope of talents in the industry and improving the comprehensive quality of talents.
In order to further meet the demand for talents in the death care industry and strengthen teaching practice and application, China Funeral Association and Li Ji Academy have licensed eight units under Fu Shou Yuan International Group, and will set up eight training and education bases for employees and fresh graduates in this industry to provide internship and employment guidance. The bases, covering body embalmer and makeup, bathing, cremation, floriculture, memorial arrangement, cemetery property, greening and maintenance, product design and planning, etc., are distributed in Shanghai, Hangzhou, Ningbo, Zhengzhou, Hefei, Xuancheng and other cities.
This is how Greg Walton signs off on all emails. Greg has threatened to retire for some years and this July will see the threat come to fruition. Mackay Regional Council’s long serving Cemetery Supervisor takes with him an abundance of knowledge about the operations and legalities of the North Queensland Region’s cemeteries. Greg commenced working with the then Mackay City Council some 26 years ago in 1997 as a gravedigger. No stranger to hard work, having held a variety of positions for many and varied employers, a younger Greg Walton probably did not foresee that his affinity with cemeteries would take him into a position that would see him through to retirement.
Greg has often commented that if a gravedigger can read the maps and locate graves in the Mackay City Cemetery, then they will be set to work in any cemetery. The town’s forefathers were somewhat lax with plans for longevity and worked more on the theory of “let’s jam them in here.” This foundation however gave Greg a keen ability and skill set to put to good use throughout the years. It also gave him good exposure on what does and does not work, particularly with “what not to do” in subsequent cemeteries. New sections in some of the cemeteries are notably different as they were designed by gravediggers, not city engineers. These new sections are fully machine accessible, saving the back breaking work of hand digs.
Zhou Jingbo, Vice President of China Funeral Association, and former inspector of Shanghai Civil Affairs Bureau, said that since the development of modern death care professional education system for 30 years, only 8 higher/secondary vocational schools in China have set up death care majors, with less than 1,000 graduates every year, so the talent gap in death care service industry will become larger and larger. Therefore, Li Ji Academy,
In 1997 the recently amalgamated Mackay City Council cared for 3 working cemeteries and with a further amalgamation in 2008 an additional 3 cemeteries were added to the mix. It is a testament to Greg and the Cemeteries Team that all cemeteries were able to merge successfully and overcome any differences in operations. As with all amalgamations and department restructures, Greg was able to advance to the role of Cemetery Supervisor and now leads a staff of nine cemetery employees. Being awarded Council’s Leadership Excellence Award in 2019 is testament to his lead by example philosophy.
Greg’s work ethic is beyond reproach. This is a bloke who will go above and beyond. His theory is that decisions he makes must benefit the customer and the Council. He says that there is no benefit to being inflexible or authoritarian when dealing with grieving people. Simply ask ‘How can we help?’
He often says that at every ACCA Conference he finds a diamond. Some wonderful product or practice that can be tweaked or polished and be put to use in our cemeteries. Being part of a knowledgeable and experienced peer group, that he says are awesome people, has brought about many improvements and innovations over the years. He is also widely recognised for his willingness to share policies and procedures or anything else that will benefit other ACCA members.
One of his favourite comments is that he does not really like many live people. He prefers ‘Life Challenged’ people. This could be true, as he has nothing but respect for the deceased, and is proud of being the poster child for political incorrectness when it comes to those still breathing. He has shown many people that the adage ‘Don’t judge a book by its cover’ should be taken seriously.
A big thank you is extended to this awesome bloke for allowing others to be carried on his shoulders. ACCA and Mackay Regional Council wish Greg all the best for an enjoyable retirement and for plenty more good days above ground.
MAY 10TH, 2023 WRITTEN BY CHRISTOPHER DEAN, CEO, CHOICE ENERGY
Australian businesses are facing extraordinary pressures.
From supply chain, staffing, and rising inflation, it is saddening to hear (but not hugely surprising) that ASIC reported that for March there was a 20% uptick of businesses appointing external administrators, the highest reading since July 2019, and a 79% increase since March 2022 (source).
Naturally, many business operators tuned into the Treasurer’s 2023-24 budget announcement last night to hear what changes, incentives and opportunities the Government plans to introduce that could have significant repercussions for businesses.
Energy does take a lead role in this year’s Federal budget - as it should.
Over the last few years, Australian businesses have experienced the wrath of increased energy costs thanks to a range of factors including the Ukraine War, supply and demand issues, extreme weather events and coal station closures.
But with further energy price increases expected this year for businesses, what has the Government announced and have they gone far enough?
Here are the key energy portfolio outputs from the budget set to impact businesses:
As indicated in last year’s $3 billion power relief package, approximately 1 million small businesses will be eligible for a one-off payment of up to $650 to curb increasing energy costs.
2. Instant asset write-off for SMEs (for assets less than $20,000 in total cost)
From 1 July 2023, small businesses with a turnover of up to $10 million which invest in assets up to $20,000 will receive a full tax deduction.
According to the ATO, “The $20,000 threshold will apply on a per asset basis, so small businesses can instantly write off multiple assets”.
set to Instant was former Treasurer write the complete cost of an asset purchase
This program is set to replace the temporary full expensing Instant Asset Tax Write Off which was delivered under the former Treasurer Josh Frydenberg and is set to expire 30 June 2023. The scheme enabled businesses to write off the complete cost of an asset purchase (including solar).
Unfortunately, with the end of the current “limitless” instant asset write-off arrangements on June 30 this means small businesses will pay a lot more tax on asset purchases.
From our experience, thanks to the current STC and LGC schemes, 8/10 businesses pay more for electricity than they would their own solar system, which means businesses should seriously consider exploring solar and if they are leasing their site, working with their building owner to make the move to solar.
Unfortunately, with the end of the our and would site, working with their building owner to used
Businesses should be aware, however, the asset must first be used or installed ready for use between 1 July 2023 and 30 June 2024.
The government has announced financial support for small to medium sized businesses who want to transform their energy, swapping out fossil fuels to more energy efficient and green technologies.
to benefit from $25,000 in federal government grants to install new energy efficient technology.
Given the utter failure in energy policy from the last 10 + Prime Ministers, it is difficult to see how the Government could provide a complete solution overnight.
Businesses with a turnover of less than $50 million that invest in purchases related to electrification and more efficient use of energy, are entitled to a 20% tax deduction of the total cost of the purchase, where the total cost is up to $100,000
It is yet to be determined if the new program can be utilised across installing business solar panels, electrifying cooling and heating, installing batteries and heat pumps, and induction cooktops to replace gas.
In order to be eligible, the energy-efficient technology must be installed or first used between July 1, 2023 and June 30, 2024.
a where and and
Businesses can claim the grant for energyefficient refrigerators and air conditioners, LED lighting, water boiler replacements, insulation sound ovens and pipework, double-glazed windows, amongst others.
Businesses can also claim for the cost of energy efficiency audit, a typical first step to determine which updates will provide the greatest benefit.
Our verdict:
Small businesses are the backbone of our economy. They are the largest employer and they contribute more than half of our national GDP and make up 99.8% of all businesses in Australia, critical to the nation’s economic prosperity and diversity.
Not to mention, other external challenges outside of their immediate control, including the fact that the majority of our grid energy infrastructure networks are foreign-owned, and there are international geo-political factors such as the Ukraine War which have a direct impact on supply and demand and wholesale energy costs in our country.
We encourage business operators to work with an energy expert or consultancy such as Choice Energy to identify ways their business can lower its exposure to the energy grid and increase its energy efficiency.
and
Unfortunately, this does mean businesses with a turnover of more than $50 million are ruled out from this incentive, who are also often large consumers of electricity and most exposed to fluctuating grid energy costs.
Over the last few years, businesses have endured incomprehensible volatility and uncertainty and have shown enormous resilience.
In the face of rising energy costs, Choice Energy would have liked to have seen the government do more for Australian businesses.
The Energy Efficiency Grants for Small and Medium Sized Enterprises (EEGSME) scheme first announced in March, will be extended with further rounds, to help eligible small and medium businesses
and to eligible
The irony in all of this is the only reason the Albanese government could deliver a surplus budget for the first time in 15 years was due to soaring tax revenue on high-value exports such as coal, iron ore and gas.
NOTE: The information provided is general in nature only and does not constitute personal or commercial financial or taxation advice. The information has been prepared based on our interpretation of the IAWO program and has not taken into consideration your personal or business objectives, financial situations or needs. Before acting on any information on the website, or others, you should consider the appropriateness of the information with regard to your personal or business objectives, financial situations or needs. Speak to your Accountant, Tax Advisor or the Australian Tax Office for any questions you may have with regard to the application of the Instant Asset Write Off for your business.
On April 18, Shanghai Qingpu Li Ji Academy of Continuing Education (hereinafter referred to as “Li Ji Academy”) under Fu Shou Yuan International Group held an opening ceremony, and established the first two academies of modern death care industry in China in cooperation with Beijing College of Social Administration and Changsha Social Work College.
Zhang Hai, Honorary Lifetime Chairman of Chinese Calligraphers Association, wrote an inscription for the plaque of Li Ji Academy. Meanwhile, Zhou Jingbo, Vice President of China Funeral Association and former inspector of Shanghai Civil Affairs Bureau, Wang Jisheng, Vice President of China Funeral Association and Board Chairman of Li Ji Academy, other industry leaders, guests from academic circles and reporters all attended the ceremony.
cemetery in China, and founded a LifeService Academy in 2015, continuously making in-depth progress in industry personnel training, academic research, and life education of the whole society, etc. Now, with the trend of deepening the reform of modern vocational education system, Li Ji Academy is formally established and becomes the first enterprise death care vocational education institute in China. The Department of Life Culture of Beijing College of Social Administration and the School of Civil Affairs and Social Work of Changsha Social Work College are well-known in death care industry in China, and the two academies of modern death care industry jointly established by the three parties are the first in China, which are of great significance to the orientation, continuing education, skills upgrading and popularization of life education in the whole society.
Wang Jisheng, Vice President of China Funeral Association and Board Chairman of Li Ji Academy, said that since 1999, Fu Shou Yuan has participated in the establishment of training class of modern
Wu Yibo, Director of Cultural Education Committee of Fu Shou Yuan International Group and Executive Dean of Li Ji Academy, introduced that Li Ji Academy has actively responded to the pilot work of the “academic certificate plus several vocational skill qualifications (1 + X)” system proposed by the State after being officially approved as a non-degree higher education organization in December last year, and has intensively arranged various courses for universities and the society. After the establishment of the Academy, international training units
(NFDA and PNP) intend to introduce the first training course in Chinese mainland into Li Ji Academy, and jointly launch the first “Memorial Arranger Training (Asia)” course in the near future. The course will be conducted online and offline with bilingual teachers, which can bring concepts and technologies of modern professional ethics and service, broaden the horizons of green death care, scientific and management thinking, and align with international standards. Upon the completion of the course, the participants will receive the “Memorial Arranger Training (Asia)” certificates. This course has strict requirements for students’ quality, so apart from being recommended by the unit and having certain industry experience, they must also have excellent records of work and morality. At present, the enrolment of students in the industry for this course has already begun.
But more than just the Annual Conference & Trade Expo will start to look different. ACCA Members will be contacted by Chris and his team periodically to touch base and ask how else ACCA can assist you and your cemetery teams. Training & Education opportunities have been well taken up by our industry in recent years and we will continue to build on these.
So while the Strategic Planning review is
In addition, this year, Li Ji Academy will arrange an education course of death care system for social students and an education course of professional skills for the whole industry, so as to continuously attract more talents who are interested in the death care industry for continuing education and further study, thus broadening the scope of talents in the industry and improving the comprehensive quality of talents.
In order to further meet the demand for talents in the death care industry and strengthen teaching practice and application, China Funeral Association and Li Ji Academy have licensed eight units under Fu Shou Yuan International Group, and will set up eight training and education bases for employees and fresh graduates in this industry to provide internship and employment guidance. The bases, covering body embalmer and makeup, bathing, cremation, floriculture, memorial arrangement, cemetery property, greening and maintenance, product design and planning, etc., are distributed in Shanghai, Hangzhou, Ningbo, Zhengzhou, Hefei, Xuancheng and other cities.
This is how Greg Walton signs off on all emails. Greg has threatened to retire for some years and this July will see the threat come to fruition. Mackay Regional Council’s long serving Cemetery Supervisor takes with him an abundance of knowledge about the operations and legalities of the North Queensland Region’s cemeteries. Greg commenced working with the then Mackay City Council some 26 years ago in 1997 as a gravedigger. No stranger to hard retirement.
as a non-degree education organization run by enterprise, can flexibly promote the education and training of death care professionals by establishing industrial colleges and teaching practice bases together with higher/secondary vocational schools, which is worthy of advocation and support.
Business School, and Wilson Tong, Course Director of HKU SPACE Community College, all claimed that in the future, Li Ji Academy has great potential in customer value innovation, social value creation, in-depth research and observation of the industry, promotion of international vocational education status, and in-depth exchange of international industries, etc.
here.” This foundation however gave Greg a keen ability and skill set to put to good use throughout the years. It also gave him good exposure on what does and does not work, particularly with “what not to do” in subsequent cemeteries. New sections in some of the cemeteries are notably different as they were designed by gravediggers, not city engineers. These new sections are fully machine accessible, saving the back breaking work of hand digs.
Zhou Jingbo, Vice President of China Funeral Association, and former inspector of Shanghai Civil Affairs Bureau, said that since the development of modern death care professional education system for 30 years, only 8 higher/secondary vocational schools in China have set up death care majors, with less than 1,000 graduates every year, so the talent gap in death care service industry will become larger and larger. Therefore, Li Ji Academy,
A roundtable forum on “Trend of Death Care Vocational Education” is also held at the ceremony. Fan Xin, Honorary President of Li Ji Academy, and Fang Jinggang, former Dean of College of Continuing Education of Fudan University, all believed that the core competitiveness of Li Ji Academy in the future lies in “the qualification of professional skills, the establishment of training bases, the employment guidance and the introduction of international courses.” Tan Zejing, Dean of School of Civil Affairs and Social Work of Changsha Social Work College, and He Zhenfeng, Dean of Department of Life Culture of Beijing College of Social Administration, all said that the establishment of industrial college will play a key role in the research and development of future cooperative curriculum of the three parties, the construction of double-professionally-titled teachers, the expansion of social students, the improvement of employment level, the joint product research and development, and the theoretical and cultural innovation. Chen Wei, Deputy Dean of College of International Education of Shanghai
Outdated practices reliant on disjointed systems and multiple sources of data means even the most routine tasks can take longer than they need to.
That’s why we’ve created a cloud-based deathcare management solution with cemeteries, crematoria and funeral homes in mind.
Scheduling, deeds, plots, inventory, finance, contracts, mapping and more – all of your essential functions seamlessly integrated for more streamlined processes, smarter workflows, better communication, and increased efficiencies.
All at your fingertips.
Crecycling is the sustainable solution for crematoria. Together we are working towards a more circular industry.
their conference delegates with an update of what has been happening in Australia and within our association over the past 24 months.
Collection:
In the global funeral industry, specialized recycling is in high demand. We are the only player in the world to offer our clients a completely industryspecific process that we have developed ourselves. Reliable, efficient, and transparent. And we call it: CRECYCLING.
After a traditional Maori welcome (which was brilliantly done), we were then led by President Hayden Parr and his fellow committee members, through a series of relevant and interesting topics and working discussions. Hayden provided a current snapshot of the industry in New Zealand and outlined the recent work done by the NZCCC for their members.
Our specialty containers are placed at your facility. Our drivers visit you on a regular basis to weigh and pick up the collected metals. We will go through all the required paperwork, and will bring the metals safely to our sorting facility in The Netherlands.
Sorting:
Following the opening sessions delegates heard from Brendon Tod from Pyrotech about Cremator Maintenance and the importance of regular and scheduled maintenance.
You cannot evolve and grow in life without looking back. And we do that with pride. From the moment our founders Jan Gabriëls and Ruud Verberne met in 1986, the Crecycling DNA was born. Right there at the kitchen table, the foundations were established for the business operations and philosophy that we still maintain today. Down-to-earth, while balancing the personal and the ambitious. Now 25 years later, we are a professional company that is passionate about innovation. We are ready for the future!
We then transport the materials to our innovative sorting center, where we sort the metals in a highly specialized way, in different stages. All the materials retrieved are effectively separated, weighed, and documented according to the latest ISO standards.
Processing:
Together with our trusted partners, we process your metals to the highest possible standard. After this step, the materials we have separated are ready to be reused.
Completion:
NZCCC President Hayden Parr gave a presentation on Emergency Response and Preparedness, and how his cemetery at Whangarei District Council approach such situations.
Crecycling is the sustainable solution for crematoria. Together we are working towards a more circular industry. We are the only player in the world to offer our customers a completely industryspecific process that we have developed ourselves. We recover all metals in a highly specialized way. All materials are effectively separated, weighed and documented.
Once this process has been completed, you will receive a detailed summary of the metals we have sorted and their corresponding prices. After deducting our processing fee, we transfer the net proceeds directly to your account.
Then contact us, we would love to tell you more! You can also take a look at our website.
efficient, transparent.
The demolition of al-Baqi caused immense sorrow and outrage among Muslims worldwide. It was seen as an act of disrespect towards the final resting places of revered Islamic figures and a disregard for the historical and cultural significance of the site. The demolition of al-Baqi remains a contentious issue and continues to be a source of sadness and frustration for many Muslims.
On the 30th of April 2023, I was invited to speak at the Muhammadi Welfare Association’s Commemoration of the demolition of al-Baqi. Al-Baqi is the oldest and the first Islamic cemetery of Medina in the Hejazi region of present-day Saudi Arabia and is considered one of the most sacred burial grounds in the Islamic world. It contains the graves of numerous companions of the Prophet Muhammad (peace be upon him), including his family members and prominent Islamic figures.
The demolition of al-Baqi took place in 1925/1926, during the early years of the Kingdom of Saudi Arabia. At that time, the religious leadership in Saudi Arabia adhered to a strict interpretation of Sunni Islam, following the Wahhabi school of thought. Under this interpretation, the veneration of graves and tomb structures is considered to be a form of idolatry or associating partners with God, which is strongly condemned.
As a result, the authorities in Saudi Arabia, led by the Saudi religious establishment, decided to demolish the structures and gravestones in al-Baqi. The demolition resulted in the destruction of the architectural features and the levelling of the graves, reducing the site to a plain open area.
Unfortunately, cemetery desecration is not a recent phenomenon. Throughout history, cemeteries have been subjected to various forms of desecration, driven by diverse motives ranging from religious intolerance and ideological conflicts to personal gain and acts of vandalism.
In ancient Egypt, the tombs of pharaohs were sometimes ransacked by grave robbers seeking valuable artifacts and treasures. Similarly, in ancient Greece and Rome, grave robbery was not uncommon as individuals sought to acquire valuable grave goods or disturb the sanctity of burial grounds.
a great way for delegates to share their own methods on how they support their grieving clients whilst learning new and different approaches that can be used when supporting clients. Sharing knowledge with each other within the group was a great way for delegates to involve their own experiences into the seminar. One key point taken away from this topic amongst the group was the idea that some common sayings or responses are not always helpful for a grieving person to hear. One example of this is the saying “At least they’re in a better place now.” This response is often not as comforting as it is intended to be, because it is preferred that our loved ones stay with us, in our midst. That is the best place to be for people we love.
During the Middle Ages, cemetery desecration often had religious undertones. In periods of religious conflict, such as the European Wars of Religion, cemeteries were targeted as a means to attack the faith of opposing groups. Instances of desecration included the destruction of religious symbols, the exhumation and desecration of bodies, and the defacement of gravesites.
The arrival of European colonisers in various parts of the world brought about significant changes in burial practices and, unfortunately, instances of cemetery desecration. Indigenous burial sites were often disrespected or destroyed as colonisers sought to erase indigenous cultures and assert their dominance. This desecration not only robbed indigenous communities of their sacred spaces but also severed their connections to ancestral traditions and heritage.
Throughout history, armed conflicts have witnessed cemetery desecration on a large scale. During World War II, both Axis and Allied forces engaged in acts of cemetery desecration. Jewish cemeteries in Europe were desecrated by the Nazis as part of their systematic campaign of hatred and genocide, erasing the final remnants of Jewish culture and identity.
Similarly, military cemeteries and gravesites became targets during times of war and peace. Soldiers’ graves were vandalised, monuments defaced, and tombstones destroyed as acts of aggression and disrespect toward the fallen soldiers and their respective nations.
Cemeteries serve as living records of our history, offering glimpses into the lives of our ancestors and the communities they built. They act as invaluable resources for genealogists, historians, and researchers seeking to understand the social, cultural, and demographic fabric of the past.
The group then unpacked the idea of Professional Boundaries in the workplace and why it is so important to set them. Donna & Lucy asked delegates what their idea of a boundary was, provided examples of setting boundaries, explained why it was important to set them and the pros and cons of setting boundaries for yourself and your staff.
Even in the present era, cemetery desecration continues to plague societies worldwide. Motives behind modern acts of desecration can range from personal vendettas and acts of hate to the mindless destruction carried out by vandals seeking a sense of power or thrill.
Day one of the seminar finished with a session on Vicarious Trauma, where it was discussed how repeated exposure to traumatic information can take its toll on an individual. Donna & Lucy discussed methods on how to identify Vicarious Trauma in yourself and others, ways to assist in preventing, coping and managing Vicarious Trauma.
Religious intolerance and ideological conflicts also contribute to cemetery desecration in certain regions. Sites of religious minorities often become targets, with graves desecrated or destroyed, symbolising an attack on religious freedom and the right to practice one’s beliefs.
A big thank you to Donna Plavljanic & Lucille Hart from RAVs for attending and sharing their knowledge with the group. I think it’s fair to say we were all able to take some new and valuable knowledge away from the day. Also, thank you to Amy Pettigrew (Pettigrew Family Funerals) and Chantelle O’Neill (Final Touch Australia) for taking part in the Lived Experience and sharing with us all.
A recent example of this was the January 2023 broad daylight attack that resulted in the desecration of a least 30 Christian graves in a Protestant Cemetery on Mount Zion outside Jerusalem’s Old City. The Protestant Cemetery is a historic site dating to the beginning of the 19th century. Several leading Christian figures are buried there, including senior archaeologists. There are also British Commonwealth War graves from both World War I and World War II.
Australia is also not immune to acts of cemetery vandalism and desecration. It is disheartening to realise that callous and malicious attacks in cemeteries reach far and wide across our great southern land, with a multitude of incidents occurring over the last 20 years, including at Crystal
Brook Cemetery in South Australia, Orange Cemetery NSW, Toowong Cemetery QLD, Geraldton Cemetery WA, Casino Cemetery NSW, Rookwood Cemetery NSW and the list goes on.
More recently, Melbourne’s Northern Memorial Park was targeted by cruel vandals in multiple attacks over 2021 and 2022, damaging over 90 graves and devastating families. In a more disturbing instance, in February 2022, Victorian Police launched a forensic investigation into the break-in of a mausoleum resulting in a human head being stolen from Footscray General Cemetery.
They are a testament to the diverse array of customs, beliefs, and traditions that exist within a society. They reflect the religious, ethnic, and cultural diversity of our communities, celebrating the rich tapestry of human experience. Each grave represents a unique story, capturing the traditions, values, and rituals of different cultures.
The violation of graves and the desecration of burial sites not only disrupt the sacred resting places of the deceased but also pose a significant challenge to the fundamental principles of human rights. Grave desecration, whether through vandalism, theft, or neglect, undermines the rights to dignity, religious freedom, cultural heritage, and emotional wellbeing. It causes immeasurable pain and distress to those who have lost loved ones, undermining the peace and solace they seek from visiting their final resting places.
Protecting cemeteries from desecration requires a collective effort. As a society, we need to do better and be better in ensuring we preserve and protect not only physical gravesites and cemeteries but also the intrinsic historical values that our cemeteries hold.
Austeng has completed an extensive development project to showcase how cremation can easily and safely transition to hydrogen – a carbon free fuel.
Austeng was excited to host the Hon Lily D’Ambrosio Minister for Energy, Environment & Climate Change at Austeng recently at our hydrogen burner demonstration.
Our industry, like others in Australia (and worldwide) are under increasing pressure to de-carbonise. In the main, carbon emissions in this context are generated by cremations, transport, and concrete usage.
The Australian Government has set an ambitious carbon reduction target of 43% by 2030 and nett zero by 2050. The takeaway is that we as an industry sector need to start running now and running fast to achieve these targets.
All ACCA members will come under pressure from markets, stakeholders, boards/trusts, shareholders, legislators, and politicians to act if they have not already.
There are solutions to reduce carbon emissions in our sector. Most of the solutions are accessible now. This article relates to the operation of high temperature equipment. It is challenging to attain high temperatures with electric heating so flame heating remains the preferred scenario.
Through the Victorian Government’s Renewable Hydrogen Business Ready Fund (BRF), Austeng received early-stage funding to undertake a feasibility study and develop its hydrogen burner prototype. Geelong Cemeteries Trust played a key supporting role and several crematoria organisations including ACCA provided letters of support in this process.
Renewable hydrogen offers a clean energy alternative for an otherwise difficult to decarbonise process.
in showcasing their products and services in Melbourne in October. Cemetery equipment and modern machinery (driverless vehicles, automated & intelligent lawn trimmers); memorialisation and plaque design manufacturers; cemetery landscape and design; sustainability and resource management specialists; cemetery information systems and mapping; cremation systems (local and international); Crecycling (Orthometals); Modern burial systems are just some of the services that will be exhibiting at the conference.
Ross George commented “What you see today is an important enabling technology. This demonstration shows that the crematoria sector and mainstream industry more generally that green hydrogen can be easily, safely and quickly integrated into our respective operations with no business risk i.e., If there is a supply gap in the initial stages the users will not face any business stoppage. It will also facilitate the demand for green hydrogen and is pivotal in assisting with creating supply chains for this renewable fuel.
Austeng are proud that we gained Energy Safe Victoria final acceptance for the new technology which to the best of our knowledge is the first of its kind!
Lessons from the project will be applicable to decarbonising other gas-fired industrial processes in the future.
The project provides a concrete demonstration of how a cremation furnace can be powered by a blend of hydrogen and gas to facilitate a transition to using clean, renewable hydrogen.
Over 60 people attended the demonstration to see the Minister “flick the switch” on the blending station including representatives from several crematoria organisations.
The Trade Exhibition will be held in the room adjacent to the professional business sessions, making it easy for all delegates to engage with exhibitors throughout each day of the conference program.
The answers to some commonly asked questions are below
The much talked about promise of green hydrogen in this context is harnessing the power of the sun to split water atoms that is powering heavy industry by a zero emissions fuel. It is the most abundant element in the universe and when you burn it the by-product is simply water.
The hydrogen used needs to be “green” i.e., Produced via renewable means.
Hundreds of billions of dollars have already been spent in Australia alone to develop the industry. By adapting cremation to utilize hydrogen as a clean renewable fuel there is an opportunity to create a sustainable means of departure for human kind.
Fuels producing high flame temperatures such as hydrogen are well suited for cremation whether retro fitted to existing equipment or purpose built
How long did the project take from conception to launch?
On the final day of the conference, delegates will experience two of Melbourne’s biggest and best cemeteries. Established and modern. With contemporary facilities and services catering to the needs of Melbourne’s bereaved communities, Springvale Botanical Cemetery and the Bunurong Memorial Park are two of the Southern Metropolitan Cemetery Trust’s (SMCT) facilities that provide contemporary and traditional burial services and memorialisation options to the public, including multi-faith and natural burial areas, children’s gardens, and an incredible Chinese section called the Song He, set among some of the most beautiful botanical gardens in Australia.
About 18 months to do background research, “gap analysis” and current industry requirements and then design, manufacture, and install and commissioning of hydrogen burner which necessitated working closely with Energy Safe Victoria to identify and comply with regulatory requirements. Consents were obtained for the complex pipework, modification to existing gas burner and a submission for Type B appliance accommodating a new chamber and flue. Also, a key step was the establishment of operational and safety requirements and preparation of thorough procedures and processes to enable success.
Delegates will also have the opportunity to take a guided tour of the Arrow Bronze Foundry and Head Office. See how bronze plaques are made and experience the process first hand. The workmanship that goes into the manufacture of each and every plaque and memorial is something the team at Arrow Bronze are immensely proud of, and we thank Hymie and his team for allowing us this unique chance to see their foundry in full swing.
In 2020 it was calculated there were 110,372 cremations in Australia per annum (National Cremation Capacity Survey, ACCA 2020.) When cremators are operating on 100% natural gas, this total number of cremations equates to an approximate fuel usage of 107,060.84 GJ. With natural gas producing 50kg of CO2/GJ (https://www.engineeringtoolbox. com/co2-emission-fuels-d_1085.html), this means cremations alone contribute 5,3533.04 t of Australia’s CO2 emissions per year.
If, as an initial first step industry wide, a 35% blend of green hydrogen was achieved, as hydrogen does not create any CO2 when combusted, this would see an annual reduction in CO2 emissions in Australia alone of 1,873.6 t leading to positive progress towards Australia’s net zero emissions targets.
We are already fielding inquiries from overseas and we see the next steps as:
• Roll out hydrogen blend technology with existing crematoria customers
• Work with our customers to assist in establishing “green” hydrogen supply chains
• Research on other burner types and appliances as requested by the market and then implementation
• Continue development on increasingly larger % of hydrogen fueled cremations until fully powered by hydrogen
• Possible export
Any queries please mail Ross George at ross@austeng.net.au or call on (03) 52782044.
Austeng is an innovative engineering company and an ACCA corporate member that has been providing products and engineering services to the cemetery and crematoria sector for more than 30 years. It is based in Nth Geelong, Victoria
Organic Reduction (Human Composting). These discussions were not in the vain of council needing to commence these options but rather that these options were
provide burial space. I explained that there is currently no Cemetery Act in Queensland but such information or legislation may be in the Local Government Act.
Congratulations to Alison, Troy and the Noosa Council for reaching out to ACCA but more importantly identifying the importance of preparing their region for
David Molloy ACCA Board Memberin the USA, via ZOOM for a chat around membership services and how their association is going now since the impact of COVID has reduced in the USA.
The NFDA was established over 100 years ago, and serves nearly 20,000 members. They also have a staff of 49 people all around the USA and have strong alliances with other like-minded industry associations around the world.
I was also interested to find out more about the experience the USA has had with alternative methods of disposal, such as Alkaline Hydrolysis and Natural Organic Reduction (Human Composting), given the recent news and conversations that have been evidenced here in Australia in recent months. Anna was good enough to put me in touch with the NFDA’s Vice President of Cremation Services, Mike Nicodemus.
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FT benefits from knowledge and experience of cremation dating b
In addition, our dedicated customer care department offers full support and back up and our on-line diagnostics means that we view any problems remotely and often solve them without the need for an engineer to attend site. www.facultatieve-technologies.com
The team at ACCA have been working hard behind the scenes creating a new website and are happy to say that the website is now live! The revamped website has a modern feel, is user friendly and showcases some of our wonderful members organisations. With member specific documentation available at the click of a button, the website will be a way for our members to gather any information on our association within minutes. A dedicated Events section will ensure you never miss an update on an ACCA Event.
Our members only section is currently being developed and will be made available to ACCA Members soon so keep an eye on your emails for this announcement.
We are always looking for ways to showcase our members so if you would like the opportunity to submit images of your cemeteries for consideration to be featured on the new website, please email them through to admin@accaweb.com.au.
Make sure you head over to www.accaweb. com.au to check out the new website and view some of the images of our members organisations.
Applications will be o pen thr August 31, 2023 All applications must be signed by a senior manager, supervisor or owner as acknowledgement that they are happy for the sta ff member if successful to participat e in the exchang e.
For your image(s) to be considered, they must meet the following criteria;
Original file in JPG or PNG format – Please do not resize the image
Minimum file size: 2MB
o Provide a description for each photo that details:
o Cemetery name
o Location
o Garden or Section name
o Provide a statement of declaration that you have obtained the necessary copyright permissions for all your images.
Copyright information regarding the use of photos:
processes a nd challenges tha t the professio n is fa cing in each country. This will include working at host locations and visiting other key cemeteries within the host country during the visit.
PhotographerUsing the photo YourselfYou own the copyright EmployeeIf taken during the course of their employment, you own the copyright as the employer
Supplier/PartnerAsk permission to use the photo.
Professional photographerAsk permission to use their photo for the website – they may want to know the exact website.
We will continue to work with our sponsor OpusXenta to further develop our website and we thank them for their ongoing support.
Make sure to follow us on Facebook and LinkedIn for further updates.
Townsville’s Belgian Gardens Cemetery has unveiled a ground-breaking addition to its grounds this June, with the grand opening of The Forever Garden.
The Forever Garden space is the result of a collaborative effort between the Townsville City Council, Rotary of Townsville Saints, and the local community, showcasing the power of partnerships, the reimagining of cemeteries as public spaces, and the foundational role community development can play in creating compassionate communities.
The Forever Garden has been designed for community members who have experienced the devastating loss of a child due to various circumstances, including miscarriage, stillbirth, childhood illness, or suicide.
The space serves as a dedicated sanctuary where grieving parents and individuals can seek solace, reflect on their emotions, and cherish the memories of their beloved children.
The thoughtfully curated space features installations garden beds, The Birdcage and Transcending Souls artwork created by artist Anna Mango and tranquil walking paths like The Pathway of Peace. These elements encourage visitors to pause, reflect on their emotions, and draw strength from shared experiences of grief.
At the heart of the Forever Garden lies a profound understanding that grief is an essential part of the human experience.
Ann-Maree Greaney, the chairperson of the Community and Cultural Development Committee, emphasises the importance of addressing grief within the community.
“Grief can be an uncomfortable thing to talk about, but death, dying, and loss are part of life. As the cemetery’s trustee, Council must take the lead and provide resources for members of our community who are grieving a loved one,” Cr Greaney said.
The Forever Garden represents the culmination of a partnership journey grounded in trust and respect, which began in July 2019 when the Rotary Saints approached the Townsville City Council with the vision of creating a green park space to support grieving families.
Rotary Club of Townsville Saints president Robin Strang said she was pleased to see the garden develop from an idea into a reality for the community.
“What began as a thought and an email has flourished into a beautiful space, thanks to so many. A space to sit, take a breath, and help heal to learn to live again after loss,” Ms Strang said.
Rotary Saints maintain the garden beds and the garden is a central fundraising project for their organisation.
The club will use money raised to assist with maintenance and work with Council to deliver grief and healing events within the space.
Events will be provided at no cost to community and enable ways for people to build resilience, educate themselves on death and grief, and find solace in the company of others who have experienced similar losses.
Regular visitors to the Belgian Gardens Cemetery can now find comfort in engaging with death and dying, enabling them to better support their families and communities through end-of-life experiences and grief.
The Forever Garden stands as an inclusive and accessible green space that fosters public stewardship within the cemetery, serving as a poignant reminder that even amid death, life can flourish.
By embracing grief, accepting the fragility of our existence, and recognising the enduring connection between life and death, the Forever Garden offers hope, healing, and a profound place of remembrance for the Townsville community.
The Bunbury Cemetery Board is embarking on a series of changes - both operationally and through community engagement. They have recently become members of the South West Compassionate Communities Network - a charitable organisation cofounded and chaired by Professor Samar Aoun (2023 WA Australian of the Year) and pioneering the compassionate Connectors Program, which promotes and advocates public health approaches to palliative care and offers the practical and social support needed by families with life limiting illnesses.
Through this involvement, the Bunbury Cemetery Board recently hosted a screening of ‘Live the Life You Please’ on the 26th May 2023. The documentary film by Palliative Care Australia was launched at Parliament House in Canberra on 22 May and helped launch National Palliative Care Week. It is a powerful documentary film about living and dying in Australia. ‘Live the Life You Please’ is a film-led social impact campaign that will change the way we think about the last chapter of life.
The campaign aims to improve awareness about palliative care, advocate for increased access to essential palliative care and related health care services for all Australians and help to start important conversations about living the life you please until the very end.
business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au
ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial. Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.
To order additional copies, of ACCA News please contact the Secretariat or download a form at: accaweb.com.au/publications/accanews
There were over 50 people in attendance. This was followed by a panel discussion, facilitated by Prof Aoun, and included the Hon. Nola Marino MP (co-convenor of the parliamentary friends of palliative care at the federal level), and leading professionals in the palliative care and bereavement fields.
Full Memberships, Corporate Memberships and Affiliate Memberships Available. Contact the Secretariat today or download an application form from the website: accaweb.com.au/about/join-acca
The Bunbury Cemetery Board is also involved in Dying to Know Day activities in August 2023, is happy to support these initiatives and will continue to do so through actively engaging in local community events.
ACCA SECRETARIAT:
Suite North 1 / 215 Bell St, Preston VIC 3072 Australia
For further information please see websites below;
T: +61 3 9863 6914 F: +61 3 9863 6901
E: admin@accaweb.com.au
W: accaweb.com.au
www.bcb.wa.gov.au
www.comcomnetworksw.com
Pinegrove Memorial Park has a rich history and continues to play a pivotal role in supporting communities by commemorating Anzac Day.
Anzac Day holds immense significance for Australia as a nation, and Pinegrove Memorial Park takes immense pride in hosting an annual Dawn Service in collaboration with the Rooty Hill RSL SubBranch. This day serves as a momentous occasion for the community to come together at Pinegrove Memorial Park, reflecting, honouring, and paying tribute to the brave service men and women who have selflessly served our country in wars, conflicts, and peacekeeping operations, including those who made the ultimate sacrifice.
The Dawn Service at Pinegrove Memorial Park has established itself as one of Sydney’s largest Anzac Day events, drawing in thousands of attendees. Each year, the park is filled with a sense of solemnity and respect as individuals from all walks of life gather to remember and acknowledge the sacrifices made by our veterans.
This years’ service holds a special significance as it marks Pinegrove Memorial Park’s first full service in four years. The disruptions caused by the COVID-19 pandemic and subsequent weather-related issues had prevented the park from hosting the complete ceremony in recent times. Therefore, it is a privilege to witness such a momentous occasion alongside the Western Sydney community, who have eagerly come together to honour the lives lost and recognise the dedication of those who have served our nation.
The unity displayed by the community at Pinegrove Memorial Park on Anzac Day is truly heart-warming. As people gather, united by a shared sense of gratitude and remembrance, the event becomes a powerful symbol of resilience and unity. It serves as a reminder that the sacrifices made by our service men and women should never be forgotten.
Furthermore, this solemn occasion also serves a greater purpose. Alongside paying tribute to our heroes, the Anzac Day Dawn Service at Pinegrove Memorial Park serves as a means to raise funds for Legacy, a remarkable charity that provides support to the families of veterans. Legacy’s tireless efforts in assisting those who have lost loved ones in service to their country are truly commendable, and the funds raised during the event will contribute to their vital work.
As the sun rises over Pinegrove Memorial Park, illuminating the faces of those gathered in reverence, it is evident that this commemorative event holds deep meaning for all. It is a testament to the enduring spirit of the Australian people and their unwavering commitment to honouring the lives of those who have fought for our freedom.
Pinegrove Memorial Park’s annual Dawn Service on Anzac Day stands as a poignant reminder of the sacrifices made by our service men and women. As we gather in remembrance at Pinegrove Memorial Park, we reaffirm our gratitude and commitment to honouring the heroes who have selflessly served our nation.
It is hard to believe that we are already half way through the year and our National Convention has come and gone. As the new National President I have enjoyed the opportunities I have had so far to engage with members and stakeholders. This connection and community is far reaching and it is a constant reminder of the amazing people we have all around us in this industry that help us do what we do!
Community and connection – these two interwoven themes have been my focus since commencing in the role and they are certainly an integral part of our Association and what Association means to me. AFDA CEO Dale Gilson and I were fortunate to attend the Funeral Directors Association of New Zealand (FDANZ) ‘Sustainable Solutions’ conference in March which highlighted to me the importance of connection with our Kiwi neighbours, who share our dedication to offering excellent funeral service and face many of the same challenges, in particular recruiting and retaining great staff.
Education and training, as well as attracting and retaining staff has been the message we have been hearing from our members for some time now via our member surveys and research conducted by McCrindle Research. In response, our goal is to deliver an online funeral learning hub for members which provides selfpaced and remote learning opportunities to assist with staff and management training requirements. Unique in Australia this will provide a recognised level of education that all our members can share.
Governance is also key, particularly in light of recent government inquiries into the funeral industry. The review and update of the AFDA Constitution has been on the agenda for some time and as our Association evolves there are some areas that need to be reviewed and updated to ensure we have a robust document that truly reflects who we are. A Constitutional Review Committee has been set up and has commenced this task.
These two national events will run simultaneously so that AFDA and AIE members can come together to network, recognise the importance of each Association to the industry, and to share joint learning opportunities. We hope many ACCA members will be able to join us for this unique event in Adelaide next year.
Community and connection also underpin the AFDA Strategic Plan – these two are woven through our mission, purpose, vision and values particularly in ‘Promoting the Benefit of Funerals and Professional Standards’. Two key parts of the Strategic Plan that have been identified as a focus going forward are Training and Education and Governance.
AFDA continues to build on its partnerships with MyTributes, Palliative Care Australia and GriefLink SA and in turn raise awareness of AFDA through their resources which is also an area of focus within our Strategic Plan. Families who use the MyTributes website can now easily identify AFDA Members when using the ‘Find a Funeral Director’ function as well as learn more about AFDA.
Planning is underway for the 2024 AFDA National Convention which will be held at the Hilton Hotel in Adelaide from 22-24 March. This event will be a little different next year as it will align with the Australian Institute of Embalming (AIE) Conference which is moving from October 2023 to March 2024 and will be held from 21-23 March 2024.
Over the next few months I will be attending each of the AFDA Divisional Annual General meetings to engage with as many AFDA Members and stakeholders as possible and provide them with an update of AFDA activities. This is a busy time of year, but it is also one of the best times to catch up with industry colleagues and recognise the essential work that we all do in our communities.
Bryan Elliott
Regards
October 2010 - October 2012
October 2012 - October 2014
(Dec)
Kelly Scott National President
October 2014 - October 2016
Peter Deague
September 2016 – June 2017
Darryl Thomas OAM
June 2017 - October 2019
David Molloy
October 2019 - October 2022
What is your full name, title, company
The Friends of the Cemetery group met on Tuesday 9 May 2023 for the first time.
How long have you worked in the cemeteries/ crematoria industry and what do you about your role?
It was heart warming to be part of this group who genuinely care about the cemetery.
I have worked in the cemeteries industry for eight years before commencing my current role in May 2022.
No sooner were we there and they got to work clearing up around grave sites and looking for solutions to problems.
What I like most about my role is building and leading a team of respectful and empathetic people who provide an intricate service to support families through the difficult end of life journey.
It was decided that the group will meet the first Tuesday of each month at 1pm until the weather gets too hot, then it will be reassessed.
Who or what has influenced you most professionally?
The Friends Group welcome volunteers to join the Friends of the Cemetery and contribute to the Nannup Cemetery and its presentation and preservation.
I have been fortunate to have had the opportunity of working within a large cemetery organisation and had exposure and experience to many practices and historical developments. My father-in-law was one of the most supportive and inspirational people, he was a great role model and mentor who taught me the true value of acceptance.
This is a rewarding way to help us care for our sites, promote their heritage significance, and get involved in the community.
What are some notable/unique differences in this role compared to your previous role?
Friends of the Cemetery help with: Tidying around grave sites of leaves, weeds.
The level of corporate and social responsibility and the ability to drive strategy and planning towards successful outcomes.
What are some things that are on your ‘bucket list’?
Identifying any issues that need to be addressed that can then be reported for action with the support of the shire.
After concluding a successful 2023 CCAWA annual One Day seminar, the President and Board of Directors have begun planning for the 2024 event. The Board have made the decision to hold the seminar in a regional city and include a tour of a country cemetery. Further details and dates will be announced in the next ACCA Magazine.
Travelling to destinations such as Italy, Scotland, Egypt, and Antarctica would be high on my bucket list.
The ongoing support of sponsors has been instrumental in allowing the Board to present an educational and productive seminar each year, allowing for great networking opportunities and to share new trends and products available to the industry.
Association members have also had the opportunity to attend training and safety courses and educational days organised and supported by CCAWA.
What do you love to do away from work when you have time?
Volunteers are guided by Shire of Nannup staff, and can work with you to find tasks that suit your capabilities.
Catching up with friends and family, spending time on the family farm and sitting in front of the fireplace on a cold winters night drawing and watching documentaries.
If you would like to join the volunteers please get in contact with Lorraine at the Shire office you will be welcomed as many hands make light work.
Thank you to the Shire of Nannup for sharing this item of news, hopefully it encourages more shires to do the same.
2023 is a very significant year for the Cemeteries and Crematoria Association of Western Australia. This year we celebrate the 30th anniversary of the association and recognise the contributions of many past and present members, sponsors and executive committee members over this period of time.
It is fair to say that the association has progressed positively and ethically with someone always ready to lend a helping hand or offer support to anyone in need.
The President and Board of Directors thank one and all for your contributions in making CCAWA the success that it is.
In the next edition of ACCA News we will share some history from the past.
And as ACCA, what are we providing to our members? Is it still relevant? And does it need to change? The ACCA CEO and Board have recently commenced a Strategic Planning review of the association and its services to members and to the wider cemeteries and crematoria industry. We have engaged an external consultant who specialises in reviewing the work and culture of organisations and helps them to identify the key areas of support that their customers are looking for. From there we must reshape our purpose and how we deliver services & support to you, the members.
Initial interviews have been conducted with a group of ACCA Members and also non-members of the association, to gain a wide cross section of views and opinions in relation to what they would like to see from the national association into the future. Thank you to those who have participated in these interviews so far. CEO Chris Harrington will shortly be sending out a survey to all ACCA Members to gain your feedback, which will be included to thoroughly inform the review process. Your survey feedback will be received anonymously and is important to ensuring a quality review, so I encourage you to participate.
We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2023. Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office..
Some of the events listed on this page may be cancelled or postponed. Please contact each organisation directly if you have any uncertainty or questions.
ACCA
Annual Conference & Trade Exhibition
22-25 October 2023
Pullman Hotel, Albert Park, Melbourne, VIC
CCAV
Cemeteries & Crematoria Association of Victoria Country Conference
20-22 March 2024 - RACV Healesville Country Club and Resort
CCAWA
The initial feedback has been collated and the Board participated in a full day workshop where they identified some of the key areas that need to be addressed. I am pleased to be able to share some of these with you now, and they are - Increased communication to members; a review and revamp of the Annual Conference & Trade Exhibition, and perhaps the clearest message that came from the initial feedback was an increased level of collaboration with the state associations. With this in mind, we have commenced some very encouraging conversations with various industry stakeholders from within some of the state associations and I can already see that there is a real sense of willingness to create a more collaborative partnership across the industry.
ACCA accaweb.com.au
AFE asiafuneralexpo.com
AIE aieptyltd.org
AFDA afda.org.au
CANA cremationassociation.org
CASA cemeteriessa.com.au
CCANSW ccansw.org.au
Cemeteries Crematoria Association of WA GM & one Day Seminar
19 April 2024 - Sebel Hotel, Mandurah
CCASA
Cemeteries Crematoria Association of SA Conference
9-10 November 2023 - Kaurna, SA
Chris Harrington and his team at head office have also already made some significant changes to the structure of the program for this year’s Annual Conference & Trade Exhibition. The addition of break out sessions which will focus of specific cemetery and crematoria topics, and provide a wider range of information to be
CCANSW
Cemeteries Crematoria Association of NSW Conference
9-10 November 2023 - Kaurna, SA
NFDA
National Funeral Directors Association (USA)
10-13 September 2023
Las Vegas Convention Centre, Las Vegas, USA
CCAV ccav.org.au
CSGB cremation.org.uk
Devota devota.at
FBCA fbca.org.uk
FDA (NSW) fdansw.com.au
FDANZ fdanz.org.nz
FIAT-IFTA thanos.org
ICF int-crem-fed.org
ICCFA iccfa.com
ICCM iccm-uk.com
MBNA monumentbuilders.org
NAFD (UK) nafd.org.uk
NFDA nfda.org
NFDA (RSA) nfda.org.za
NFDA (Aus) nfda.com.au
NZCCC nzcemeteriescrematoria.co.nz
TanExpo tanexpo.com
Besi Belalis
Locked Bag 5123, Parramatta, NSW 2124
e: besi.belalis@cemeteries.nsw.gov.au
p: (02) 9842 8473
Mark Forgie
PO Box 711, Gawler, SA 5118
e: bookings@northernrc.com.au
p: (08) 8522 1734
Lucy Millena
26 Westfield Street Earlwood, NSW 2206
e: msmillena@yahoo.com.au
p: (03) 9787 6993
Warwick Hansen
16 Akala Avenue, Forster NSW 2428
e: warwick@warwickhansen.com.au
p: 0418 421 421
Lynwood Davis
VIC, Australia
e: lhd1952@bigpond.net.au
p: 0419 321 993
Shirley Cooke
VIC, Australia
e: shrlcooke11@gmail.com
NEW SOUTH WALES
Broulee Memorial Gardens
195 Broulee Rd, Broulee NSW 2537
p: (02) 4471 5867
w: www.bmgc.com.au
Castlebrook Memorial Park
712-746 Windsor Rd, Rouse Hill NSW 2155
p: (02) 9629 1477
w: www.castlebrook.com.au
Catholic Metropolitan Cemeteries Trust
Level 2/11 Murray Rose Ave, Sydney Olympic Park, NSW 2127
e: enquiries@catholiccemeteries.com.au
p: (02) 8713 5700
Cessnock City Council
PO Box 152, Cessnock, NSW 2325
e: cemetery@cessnock.nsw.gov.au
p: (02) 4993 4300
Forest Lawn Memorial Park
Camden Valley Way, Leppington NSW 2179
p: (02) 9606 5822
w: www.forestlawn.com.au
H.N. Olsen Funerals Pty Ltd
691 Old Princess Hwy, Sutherland, NSW 2232
e: service@olsens.com.au
p: (02) 9545 3477
InvoCare Australia Pty Limited
Level 5, 40 Mount Street, North Sydney NSW 2060
e: info@invocare.com.au
p: (02) 9978 5200
Lake Macquarie Memorial Park
405 Cessnock Rd, Ryhope NSW 2283
p: (02) 4950 5727
w: www.lakemacquariecrem.com.au
Lakeside Memorial Park
230 Kanahooka Rd, Kanahooka NSW 2530
p: (02) 4261 1200
w: www.lakesidecrem.com.au
Lincoln Grove Memorial Gardens & Crematorium
1040 Gunnedah Road, Tamworth NSW 2340
e: info@lincolngrove.com.au
p: (02) 6760 7471
Lismore Memorial Gardens Crematorium & Cemeteries
PO Box 23A, Lismore, NSW 2480
e: council@lismore.nsw.gov.au
p: 1300 878 387
Lithgow City Council
PO Box 19, Lithgow, NSW 2790
e: council@lithgow.nsw.gov.au
p: (02) 6354 9999
Mackay Family Funerals & Crematorium
PO Box 89, Ourimbah, NSW 2258
e: admin@mackayfunerals.com
p: (02) 4362 2733
Melaleuca Station Memorial Gardens
9394 Tweed Valley Way, Chinderah NSW 2487
e: wes@heritagebrothers.com.au
p: (02) 6674 3777
Newcastle Memorial Park
176 Anderson Dr, Beresfield NSW 2322
p: (02) 4944 6000
w: www.newcastlecrem.com.au
Northern Suburbs Memorial Gardens & Crematorium
199 Delhi Rd, North Ryde NSW 2113
p: (02) 9887 2033
w: www.northernsuburbscrem.com.au
Pinegrove Memorial Park
Kington St, Minchinbury NSW 2770
p: (02) 9625 8066
w: www.pinegrovecrem.com.au
Queanbeyan-Palerang Regional Council
PO Box 90, Queanbeyan, NSW 2620
e: anna.corcoran@qprc.nsw.gov.au
p: (02) 6285 6183
Rookwood Memorial Gardens & Crematorium
Memorial Ave, Rookwood NSW 2141
p: (02) 9746 8945
w: www.rookwoodcrem.com.au
Sapphire City Crematorium
Lots 1-4 Ashford Road, Inverell, NSW 2360
e: phorder@horderfamilyfunerals.com.au
p: (02) 6732 5911
Shoalhaven City CouncilShoalhaven Bereavement Services PO Box 42, Nowra, NSW 2541
e: charmaine.Schembri@shoalhaven.nsw.gov.au
p: (02) 4429 5788
Tweed Heads Memorial Gardens
176 Kirkwood Road, Tweed Heads South NSW 2486
p: (07) 5524 2428
w: www.tweedheadscrem.com.au
Tweed Shire Council
PO Box 816, Murwillumbah, NSW 2484
e: cemeteries@tweed.nsw.gov.au
p: (02) 6670 2400
Walkers Crematorium
75 Smith Street, Kempsey NSW 2440
e: rbwalkerpl@gmail.com
p: (02) 6562 4329
Wollondilly Shire Council
PO Box 21, Picton, NSW 2571
e: cemeteries@wollondilly.nsw.gov.au
p: (02) 4677 1100
QUEENSLAND
Albany Creek Memorial Park
400 Albany Creek Road, Bridgeman Downs QLD 4035
p: (07) 3263 3033
w: www.albanycreekcrem.com.au
Allambe Memorial Park
129 Nerang Broadbeach Rd, Nerang QLD 4211
p: (07) 5578 1699
w: www.allambe.com.au
A growing trend toward sustainability asks for an assessment of the impact of floral arrangements. For example, while beautiful, bright flowers are sometimes dyed with artificial dyes. These dyes can be detrimental to the environment, both in their production and as they begin to decompose. To reduce this eco-strain, families can ask their florist whether dyes are used and request local or organic flowers. Alternatively, for families interring their loved ones in green cemeteries, there may be the option to grow native plants at their grave site, encouraging an even more environmental approach.
Balonne Shire Council
PO Box 201, St George, QLD 4487
e: debbie.green@balonne.qld.gov.au
p: (07) 4620 8888
Brisbane City Council Cemeteries & Crematoria
40A Kitchener Road, Kedron, QLD 4031
e: jade.sime@brisbane.qld.gov.au
p: (07) 3178 4144
Dried flowers for funerals are also likely to face a boom in popularity in the coming years. While previously, superstitions associating death with dried flowers and a lack of awareness of their longevity kept them from being popular choices, the push for eco-friendly options will support their
PO Box 768, Bundaberg QLD 4670
e: info@brownsfunerals.com.au
p: (07) 4151 3357
rise. Dried flowers offer the same warmth and beauty as fresh flowers, providing families with long-lasting keepsakes that can be taken home after service to memorialise their loved ones.
Bundaberg Regional Council
91 Takalvan Street, MillBank, Bundaberg, QLD 4670
Great Southern Memorial Park
1774-1794 Mount Cotton Rd, Carbrook QLD 4130
p: (07) 3829 9999
w: www.greatsoutherncrem.com.au
Gympie Cemetery Trust
93 Cartwright Rd, Gympie, QLD 4570
Moreton Bay Crematorium & Memorial Park
644 Morayfield Road, Burpengary QLD 4505
e: rdrummond@traditionalfunerals.com.au
p: 1300 018 183
Moreton Bay Regional Council
PO Box 159, Caboolture, QLD 4510
e: darren.meinen@moretonbay.qld.gov.au
e: nicholas.burfield@bundaberg.qld.gov.au
p: (07) 4130 4477
Burdekin Shire Council
PO Box 974, Ayr, QLD 4807
e: enquiries@burdekin.qld.gov.au
p: (07) 4783 9800
Cairns City (Regional) Council
PO Box 152 Cairns QLD 4870
e: regadmin@cairns.qld.gov.au
p: (07) 4044 3231
Cassowary Coast Regional Council
PO Box 887, Innisfail QLD 4860
e: hayley.accatino@ccrc.qld.gov.au
p: (07) 4043 8829
Centenary Memorial Gardens
PO Box 3363, Mt Ommaney, QLD 4074
e: taniahoward@centenarymemorialgardens.com.au
p: (07) 3271 1222
Overall, sustainability and eco-friendly approaches will likely become a core value for many families looking to memorialise their loved ones. Artificial flowers are another option previously discounted but may now face a revival. While they do produce significantly higher carbon emissions, once reused enough times, these emissions become lower than with traditional floral arrangements. Biodegradable faux flowers have a shelf life that extends far beyond regular flowers and can be created with eco-friendly artificial alternatives or recycled materials. With that being said, there are debates about the place of artificial flowers in cemeteries, within the industry, with some cemeteries even banning their use.
Eco Memorial Park Crematorium
e: supervisor@gympiecemeterytrust.com.au
p: (07) 5482 2199
Gympie Regional Council
PO Box 155, Gympie, QLD 4570
e: nadia.bannerman@gympie.qld.gov.au
p: (07) 5481 0455
Haigslea Lawn Cemetery
Haigslea Road, Haigslea QLD 4306
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Heritage Brady Funeral Directors & Crematorium
PO Box 58, Gordonvale, QLD 4865
e: chris@heritagebradyfunerals.com.au
p: (07) 4056 1627
Hinchinbrook Shire Council
PO Box 366 Ingham QLD 4850
e: vrusso@hinchinbrook.qld.gov.au
p: (07) 4776 4607
Ipswich City Council
p: (07) 3205 0555
Mount Isa City Council
PO Box 815, Mount Isa, QLD 4825
e: city@mountisa.qld.gov.au
p: (07) 4747 3200
Mt Thompson Memorial Gardens
329 Nursery Rd, Holland Park QLD 4121
p: (07) 3349 2001
w: www.mtthompsoncrem.com.au
Noosa Shire Council
PO Box 141, Tewantin, QLD 4565
e: troy.andreassen@noosa.qld.gov.au
p: (07) 5329 6454
Norwood Park Pty Ltd, Operating as Ipswich Cemeteries
PO Box 4206, Raceview QLD 4305
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Nudgee Cemetery & Crematorium
493 St Vincent Road, Nudgee, QLD 4014
1 Nicholas Street, Ipswich QLD 4305
21 Quinns Hill Road West, Stapylton QLD 4207
e: tim@newhavenfunerals.com.au
p: (07) 3807 4111
Darling Downs Cremation Service
PO BOX 7370, Toowoomba, QLD 4350
e: trevor@burstows.com.au
p: (07) 4636 9600
Fraser Coast Regional Council
PO BOX 1943, Hervey Bay, QLD 4655
e: cemeteries@frasercoast.qld.gov.au
p: 1300 794 929
Gladstone Regional Council
Another trend becoming increasingly popular is the personalisation and customisation of funeral arrangements. With the increasing digitisation of our world, personalisation has become ever-present and expected by many. New research even suggests that 80% of consumers are more likely to purchase from a brand that provides personalised experiences; given this, it’s no surprise that this practice extends to the death care and floral industry.
PO Box 29, Gladstone, QLD 4680
e: parks@gladstone.qld.gov.au
e: graham.schultz@ipswich.qld.gov.au
p: (07) 3810 7680
Ipswich Crematorium
12 Anderson Day Drive, Willowbank QLD 4306
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Ipswich General Cemetery
Cnr Warwick Rd & Cemetery Road, Ipswich QLD 4305
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Livingstone Shire Council
PO Box 2292, Yeppoon, QLD 4703
e: cemeteries@livingstone.qld.gov.au
e: cemetery@bne.catholic.net.au
p: (07) 3324 3499
Pet Heaven NQ
PO Box 7543, Garbutt BC, QLD 4814
e: manager@petheaven.com.au
p: (07) 4751 3220
Redland City Council
PO Box 21, Cleveland QLD 4163
e: cemetery@redland.qld.gov.au
p: 07 3829 8570
Rockhampton Crematorium
PO Box 3015, North Rockhampton, QLD 4701
e: rockycrem@gmail.com
p: (07) 4928 2126
Rockhampton Regional Council
p: (07) 4970 0700
City of Gold Coast
PO Box 5042, Bundall, QLD 4217
With this, families are personalising their farewell ceremonies for their deceased family members more than ever before.
p: (07) 4913 5000
Lockyer Valley Regional Council
PO Box 82 Gatton, QLD 4343
PO Box 1860, Rockhampton, QLD 4700
e: memorialgardens@rrc.qld.gov.au
p: (07) 4934 8374
e: bekelly@goldcoast.qld.gov.au
p: (07) 5582 9021
Great Northern Garden of Remembrance
31-35 Tallowwood Drive, Deception Bay, QLD 4508
e: info@gngor.com.au
p: (07) 3888 6622
From custom floral arrangements in the shape of guitars to personalised floral sports jerseys, unique floral designs are an increasingly common way for families to memorialise their loved ones with something a little special.
Digitisation will be the final major trend within cemetery florals. Increasingly, the
e: mailbox@lvrc.qld.gov.au
p: 1300 005 872
Mackay Regional Council
PO BOX 41, Mackay, QLD 4740
e: greg.walton@mackay.qld.gov.au
p: (07) 4951 1413
Maryborough Crematorium
140 Adelaide Street, Maryborough, QLD 4650
e: jks1865@bigpond.net.au
p: (07) 4121 4183
Southern Downs Regional Council
PO Box 26, Warwick, QLD 4370
e: mark.mcgowan@sdrc.qld.gov.au
p: 1300 697 372
Stone Quarry Cemetery
Lot 207, Stone Quarry Road, Jeebropilly QLD 4340
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Sunshine Coast Regional Council
Locked Bag 72, Sunshine Coast Mail Centre
e: cemeteries@sunshinecoast.qld.gov.au
p: (07) 5459 2300
Tablelands Regional Council
PO Box 573, Atherton, QLD 4883
e: trcfacilities@trc.qld.gov.au
p: 1300 362 242
Tallegalla Cemetery
Rosewood Marburg Road, Tallegalla QLD 4340
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Toowoomba Garden of Remembrance
1001 Ruthven St, Toowoomba QLD 4350
p: (07) 4635 4866
w: www.toowoombacrem.com.au
Toowoomba Regional Council
PO Box 3021, Toowoomba, QLD 4350
e: cemeteryofficer@toowoombarc.qld.gov.au
p: (07) 4688 6686
Townsville City Council
PO Box 1268 Townsville QLD 4810
e: townsville.cemeteries@townsville.qld.gov.au
p: (07) 4727 9330
Warrill Park Lawn Cemetery
12 Anderson Day Drive, Willowbank QLD 4306
e: sue@norwoodpark.com.au
Drumminor Gardens Cemetery
61 Golden Grove Road, Ridgehaven, SA 5097
e: brenton@harrisonfunerals.com.au
p: (08) 8396 6451
Mount Gambier Cemetery Trust
PO Box 56, Mount Gambier, SA 5290
e: cmccombe@mountgambier.sa.gov.au
p: (08) 8725 3099
Payneham & Dudley Park Cemeteries Trust Inc.
Exeter Terrace, Dudley Park, SA 5008
e: dudleypk@adam.com.au
p: (08) 8344 2973
Salisbury Memorial Park (City of Salisbury)
Launceston City Council:
Carr Villa Memorial Park
PO Box 396, Launceston, TAS 7250
e: carrvilla@launceston.tas.gov.au
p: (03) 6323 3600Millingtons Cemeteries
The Cottage, Queens Walk, Cornelian Bay, TAS 7008
e: twhitehead@millingtons.com.au
p: (03) 6278 1244
45
AUSTRALIAN CAPITAL TERRITORY
Canberra Memorials Parks
30 Fu Shou Yuan Li Ji Academy
(Cemeteries and Crematoria Authority)
PO Box 37, Mitchell, ACT 2913
42 Introducing the New and Improved ACCA Website
PO Box 8, Salisbury, SA 5108
e: cemetery@salisbury.sa.gov.au
p: (08) 8406 8386
West Coast Memorial Park
e: kerry.mcmurray@act.gov.au
p: (02) 6207 0000
45 Anzac Day Dawn Service – Pinegrove Memorial Park
Wreck Bay Aboriginal Community Council
Sherrie Tripp
48 ACCA Cremation & Memorialisation brochures
5 Bunaan Close, Wreck Bay ACT 2540
e: sherrie.tripp@wbacc.gov.au
PO Box 1415, Port Lincoln, SA 5606
e: jennifer@westcoastfunerals.com.au
p: (08) 8684 2001
Yorke Peninsula Council
49 Industry Events
NORTHERN TERRITORY
50 ACCA Member Directory
PO Box 58, Maitland, SA, 5573
e: sue.beech@yorke.sa.gov.au
p: (08) 8823 0000
Alice Springs Town Council
PO Box 1071, Alice Springs, NT 0871
e: astc@astc.nt.gov.au
p: (08) 8950 0500
Coomalie Community Government Council
PO BOX 20 Batchelor Northern Territory 0845
p: (07) 5464 3145
Western Downs Regional Council
PO Box 551, Dalby, QLD 4405
e: info@wdrc.qld.gov.au
p: (07) 4679 4000
Whitsunday Regional Council
PO Box 104, Proserpine, QLD 4800
e: info@whitsundayrc.qld.gov.au
p: 1300 972 753
Woongarra Crematorium
PO Box 2510, Idalia, QLD 4811
e: kyliem@woongarra.net.au
p: (07) 4778 1476
SOUTH AUSTRALIA
Adelaide Cemeteries Authority
PO Box 294 Enfield PlazaSA 5085
e: Michael.robertson@aca.sa.gov.au
p: (08) 8139 7400
Anglican Diocese of Adelaide / North Road Cemetery
1A Cemetery Avenue, Nailsworth, SA 5083
e: cemetery@adelaideanglicans.com
p: (08) 8344 1051
Eltham Cemetery Trust
PO Box 423, Eltham VIC 3095
e: admin@elthamcemetery.com
p: (03) 9432 1963
Geelong Cemeteries Trust
141 Ormond Road, Geelong East, VIC 3219
e: ah@gct.net.au
p: (03) 5249 3939
Mildura Cemeteries Trust
P.O. Box 105, Mildura VIC 3502
e: danielle.mazzini@mildura.vic.gov.au
p: (03) 5018 8260
Rememberance Parks Central Victoria
P.O. Box 268, Eaglehawk VIC 3556
e: emma.flukes@rpcv.org,au
p: (03) 5446 1566
Rye Cemetery Trust
P.O. Box 754, Rye, VIC 3941
e: ryecemetery@bigpond.com
p: (03) 5985 1343
Southern Metropolitan Cemeteries Trust
PO Box 1159, Clayton VIC 3169
e: tina.atkinson@smct.org.au
p: (03) 8558 8204
e: mail@coomalie.nt.gov.au
p: 08 8976 0058
Thorak Regional Cemetery, Litchfield Shire Council
PO Box 446, Humpty Doo, NT 0836
ACCA SECRETARIAT Suite North 1, 215 Bell Street
e: anthony.vanzeeventer@litchfield.nt.gov.au
p: (08) 8947 0903
Preston, VICTORIA, Australia 3072
WESTERN AUSTRALIA
p: (03) 9863 6914
f: (03) 9863 6901
Albany Cemetery Board
PO Box 469, Albany, WA 6330
e: allambie@iinet.net.au
p: (08) 9844 7766
For information on advertising in ACCA News or to contribute content, please contact: Chris Harrington, Editor at: admin@accaweb.com.au
Bunbury Cemetery Board
PO Box 1115, Bunbury, WA 6231
e: kristy@bunburycemetery.com.au
p: (08) 9721 3191
Unless expressly stated the views put forward in ACCA News are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers.
City of Busselton
Graphic Design by Dean O’Brien
Locked Bag 1, Busselton, WA 6280
e: city@busselton.wa.gov.au
Printed by NEO
p: (08) 9781 0444
Published by ACCA Secretariat
City of Mandurah
PO Box 210, Mandurah, WA 6210
e: council@mandurah.wa.gov.au
p: (08) 9550 3777
Geraldton Cemetery Board
130 Eastward Road, Geraldton, WA 6530
e: admin@geraldtoncemetery.com.au
p: (08) 9921 2707
Kalgoorlie - Boulder Cemetery Board
PO Box 79, Kalgoorlie, WA 6430
e: kalg.bld.cemetery@bigpond.com.au
p: (08) 9091 1693
Metropolitan Cemeteries Board
PO Box 53, Claremont, WA 6910
e: kathlene.oliver@mcb.wa.gov.au
p: (08) 9383 5213
Shire of Meekatharra
PO Box 129, Meekatharra, WA 6642
Frank Dimarco & Son Pty Ltd
14 Production Avenue, Kogarah, NSW 2217
e: alf@fgagranite.com.au
p: (02) 9588 5477
Glory Marble & Granite
165 Hume Hwy, Greenacre, NSW 2190
QUEENSLAND
Callide Dawson Funerals
56 Callide St, Biloela, QLD 4715
e: cdfunerals@bigpond.com
p: (07) 4992 2332
e: mel@glorymarble.com.au
p: (03) 9460 9066
Greenworx
2/23 Bearing Road, Seven Hills, NSW 2147
e: john.kalocsai@greenworx.com.au
p: (02) 9676 5110
H. Parsons Pty Ltd
34 Belmore Street, Woolongong, NSW 2500
e: dceo@meekashire.wa.gov.au
p: (08) 9980 0600
INTERNATIONAL
Auckland Memorial Park
PO Box 391, Silverdale, Auckland, New Zealand
e: gm@ampl.co.nz
p: 64 9 426 9383
P Day and Son Ltd
41 Nile Street, Nelson, New Zealand 7010
e: bevan@daysfuneralservices.co.nz
p: 64 3 548 2770
Purewa Cemetery Trust Board
4a Parsons Road, Meadowbank
Auckland, New Zealand 1071
e: alastaircrombie@purewa.co.nz
p: 64 9 528 5599
Arciuli - Monumental Building
18 Links Road, St Marys, NSW 2760
e: dominic@arciuli.com.au
p: (02) 9623 8774
Celeste Catering Pty Ltd
5/481 Willoughby Rd, Willoughby NSW 2068
e: annie@celestecatering.com.au
p: (02) 9808 1088
Dodge Australia Pty Ltd
Unit 5, 29 Governor Macquarie Drive, Chipping Norton, NSW 2170
e: info@themazwellgroup.com.au
p: 1800 506 796
Everlon
Unit 7/1-3 Nicholas St, Lidcombe, NSW 2141
e: info@everlon.com.au
p: (02) 9646 3886
e: alan@hparsons.com.au
p: (02) 4228 9622
Hickey & Co. Pty Ltd
PO Box 13, Petersham, NSW 2049
e: paul@hickeyandco.com
p: (02) 9564 1888
L.S. Piddington & Sons Pty Ltd
PO Box 4424, Armidale, NSW 2350
e: allan@piddingtons.com.au
p: (02) 6772 2288
National Granite Pty Ltd
PO Box 183, Sydney Markerts, NSW 2129
e: steve@nationalgranite.com.au
p: (02) 9748 8567
OpusXenta Pty Ltd
Tower 2, Level 14, 101 Grafton St, Bondi Junction NSW 2022
e: lea-annm@opusxenta.com
p: 1300 994 835
Phoenix
44 Duke St (PO Box 5), Uralla, NSW 2358
e: orders@phoenixfoundry.com.au
p: (02) 6738 2200
PlotBox
Level 12/64 York Street, Sydney NSW 2000 and The ECOS Centre, Kernohans Lane
Ballymena, Co. Antrim BT43 7QA Northern Ireland
e: martin.jackson@plotbox.io
e: laura.oneill@plotbox.io
p: 0401 123 897
p: (02) 7228 7971
Russell Investments
GPO Box 3279, SYDNEY NSW 2001
e: jhampshire@russellinvestments.com
p: (02) 9229 5375
Supagas
5 Benson Road, Ingleburn, NSW 2565
e: sales@supagas.com.au
p: 13 78 72
Final Touch Australia
Unit 3/13, Strathwyn St, Brendale, QLD 4500
e: chantelle@finaltouchaustralia.com.au
p: (07) 3889 9607
Hyqual Australia
PO Box 3736, Calaundra, QLD 4551
e: hyqual@bigpond.com
p: (07) 5492 7122
NAOCA Pty Ltd
7/16 Bremner Rd, Rothwell QLD 4022
e: a.medcalf@naoca.com.au
p: 0448 891 060
Office of Australian War Graves
GPO Box 9998, Brisbane, QLD 4001
e: wargraves@dva.gov.au
p: 1800 555 254
Windsong Chimes
1/27 Lysaght Street, Coolum Beach, QLD 4573
e: hello@windsongchimes.com.au
p: (07) 5233 6405
Worssell & Co Pty Ltd
70 Mica Street, Carole Park, QLD 4300
e: michele@worssell.com.au
p: (07) 3271 1544
SOUTH AUSTRALIA
Monumental Masons Association of SA Inc
PO Box 10289, Adelaide BC, SA 5000
e: secretary@monumentalassociationsa.com.au
p: 0439 276 461
VICTORIA
Arrow Bronze
22-24 Elliot Road, Dandenong South, VIC 3175
e: hymie.j@arrowbronze.com.au
p: (03) 9794 2922
Austeng Pty Ltd
78-80 Douro Street, North Geelong, VIC 3215
e: lyn@austeng.net.au
p: (03) 5278 2044
Australian Federation of Civil Celebrants
36 Sackville Street, Montmorency Vic 3094
e: funerals@afcc.com.au
p: 1300 555 875
Choice Energy
Level 6, 580 St Kilda Rd, Melbourne VIC 3000
e: rebecca@choiceenergy.com.au
p: 1300 304 448
Dearly Plaques & Memorials
PO Box 460, Buninyong, VIC 3357
e: sally@dearly.com.au
p: 0408 999 288
DP Jones & Co
PO Box 486, Kyabram, VIC 3619
e: info@dpjones.com.au
p: (03) 5852 2661
Florence Jaquet Landscape Architect
49 May Street, Kew VIC 3101
e: flo@fjla.com.au
p: 0419 983 641
Giannarelli Holdings Pty Ltd
The Minter Group of Companies
17 Park Road, Oakleigh, VIC 3166
e: mandee@rhminter.com.au
p: (03) 9568 6999
Auckland City Council
Private Bag 92300, Victoria St West, Auckland 1142, New Zealand
OrthoMetals
Eekhorstweg 32, 7942KC Meppel, The Netherlands
e: hidde@orthometals.nl
p: +31 6 4306 6196
Prestavest Crematorium & Memorial Park
Lot 8517, Jalan Taman Semarak, Pokok Assam, 34000, Taiping, Perak, Malaysia
121 Trawalla Avenue, Thomastown VIC 3074
e: ag-sons@iimetro.com.au
p: (03) 9359 2142
JCB Construction Equipment Australia
PO Box 4149, Dandenong South, VIC 3175
e: m.mccann@jcbcea.com.au
p: (03) 9797 3444
John Stonemart Pty Ltd
310 Mahoneys Road, Thomastown, VIC 3074
e: jacky@johnstonemart.com
p: 03 9359 0898
Major Furnace Australia
92 Fairbank Road, Clayton South, VIC 3169
e: andrew.north@majoreng.com.au
p: (03) 8558 1800
Memories Group Limited
Level 2.2, 435 Malvern Road, South Yarra VIC
3141
e: ben.cukier@memories.net
p: 0493 231 867
Morello/ Ashcroft Pty Ltd
Unit 1, 33-35 Commercial Drive, Thomastown, VIC 3074
e: mandyr@cmorello.com.au
p: (03) 9464 1700
Morgans Financial
279 Bay Street, Brighton North VIC 3186
e: stuart.doherty@morgans.com.au
p: (03) 9519 3512
Nelson Bros. Funeral Services
PO Box 2237, Footscray, VIC 3011
e: nelsonbros@nelsonbros.com.au
p: (03) 9687 1301
Norwalk Precast Burial Systems
47 Highlands Road, Seymour, VIC 3660
e: info@norwalk.com.au
p: (03) 5799 0083
qRIP Memories
PO Box 4066, Hopetoun Gardens VIC 3162
e: jeff@qRIPMemories.com.au
p: 0417 592 288
e: nikki.marchant-ludlow@aucklandcouncil. govt.nz
p: +64 9 890 4294
Canterbury Memorial Gardens & Crematorium
P O Box 19795, Woolston Christchurch 8241, New Zealand
Cremation Society of Canterbury Limited PO Box 398, Christchurch, NZ
e: barbara@cremsoc.co.nz
p: 64 3 3896 282
Facultatieve Technologies
80 Armstrong Way, Highland Park QLD 4211
Hamilton Park Cemetery
Morrinsville Rd, Private Bag 3010, Hamilton 3240 New Zealand
e: michelle.rivers@hcc.govt.nz
p: 647 856 9604
Hutt City Council
Private Bag 31912, Lower Hutt, New Zealand
e: janine.jones@huttcity.govt.nz
p: 02 7620 2470
Maunu Crematorium Ltd
PO Box 8043, Kensington, Whangarei, New Zealand 0145
e: info@maunucrematorium.co.nz
p: 64 9437 5799
Memorial Park Hong Kong Limited
93 Fo Tan Village Shatin N.T.
Hong Kong SAR
e: hsi.general@gmail.com
p: 852 2145 4826
Milne Construction Australia Pty Ltd
Level 7 / 114 Williams Street, Melbourne, VIC 3000
e: info@milneaustralia.com
p: 0404 456 223
Mongolian Funeral Association
301 “New Mind” Building, Undsen Huuli Street
9/1, 5th Khoroo, Sukhbaatar District, Ulaanbaatar Mongolia 14253
e: info@mfa.mn
p: +976 7011 1343
e: marketing@prestavest.com.my
p: 605 807 6868
Semenyih Memorial Hills Berhad
9A, Jalan SS22/23 Damansara Jaya
47400 Petaling Jaya, Selangor, Malaysia
e: ckliew.hms@gmail.com
p: 6 3 772 95585
Shanghai Fu Shou Yuan
Industrial Group Co Ltd
Room 1306 No88 Cao Xi North Rd, Shanghai, China, 200030
e: shuting@shfsy.com
p: 86 21 5425 5151
Taiyo Chikuro Industries Co Ltd
6-21 Higashi-koen, Hakata-Ku, Fukuoka, Japan
e: s-eguchi@taiyochikuro.jp
p: 0 8 92 651 4131
Wellington City Council
76 Old Karori Road, Wellington, 6012 NZ
e: elizabeth.reddington@wcc.govt.nz
p: (+64) 4 4766 109
Wu Han Chang Le Yuan Cemetery
No. 120 Liuzhi Street Huangpi District
Wuhan City Hubei Province, China
e: whclyly@163.com
p: 86 27 87163269
Xiao En Memorial Park Bhd
Xiao En Centre, No.1, Jalan Kuari, Cheras, 56100 Kuala Lumpur, Malaysia
e: kuan@xiao-en.com.my
p: +603-9145 38
The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.
At Arrow Bronze, we understand the importance of cherishing the memories of those who have passed on. That's why we've dedicated ourselves to creating the highest quality memorial plaques to help keep their memory alive.
Our skilled craftsmen and artisans in Australia take utmost care in producing each plaque. Each one is touched by 30 sets of hands, ensuring that every detail is perfect and that it
Whether you choose a bronze or aluminium plaque, you can be confident that it will be an enduring testament to your loved one. Our plaques are created with the utmost care and attention to detail, ensuring that they will stand the test of time.
At Arrow Bronze, we understand that every person is unique, and we offer a wide range of customization options to help you create a plaque that truly represents your loved one. From custom designs to lettering and text, we can help you create a plaque that is as unique as the person it honours.
The Commemorative publication for the 75th anniversary of the International Cremation Federation (ICF) Editor, Dr.Rolf Lichtner
Please email admin@accaweb.com.au for an order form. Simply complete and return via email where our friendly staff are waiting to process your order.
If you're looking for a way to remember your loved one that will stand the test of time, look no further than Arrow Bronze. Our dedication to quality and craftsmanship ensures that your memorial plaque will be a lasting tribute to the memory of your loved one.
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