Hotel Today June/July23

THE TAB APP IS EVEN BETTER IN YOUR PUB

Terminus Hotel Fitzroy North

Winners: Overall Hotel of The Year, Metropolitan

Australian Hotels Association (Victoria)

AHA (Vic)

Level 1, 1 Little Collins Street, Melbourne Victoria 3000 PO Box 18067, 111 Bourke Street, Melbourne Victoria 8003 03 8631 7922 | ahavic.com.au

Editor

Priyanka Shahdadpuri

Marketing and Communications Lead p.shahdadpuri@ahavic.com.au

The feature material in this edition of Hotel Today was published by the Australian Hotels Association (Victoria). Care has been taken with the advertorial content of this issue; any enquiries regarding claims made should be directed to the companies concerned. The statements contained in this publication, while based on information believed to be accurate and reliable, are not guaranteed. No liability can be accepted for any error or omission.

The 2023 AHA (Vic) State Awards for Excellence showcased the remarkable achievements of the pub and hotel industry in Victoria. This momentous occasion allows us to honour the best of the best, paying tribute to those who have shaped the fabric of our industry and celebrating the exceptional contributions that have made Victoria’s hospitality sector vibrant, accessible, dynamic, and welcoming.

We recognised the tireless efforts of our staff—the driving force behind our establishments. Their unwavering dedication and enthusiasm inspire owners and operators to continually strive for excellence, ensuring that our customers experience the highest quality of hospitality. From the chefs to the managers, administrators to the rising stars behind the bar, we extend our heartfelt gratitude for the exceptional hospitality you deliver, which leaves a lasting impression on every patron.

Our industry has played a pivotal role in shaping Victoria as the events and cultural heart of the nation.

From the iconic comedy festival to the delightful food and wine scene, the breathtaking races around the lake, and the electric atmosphere of a packed MCG, we have showcased the very best of entertainment and

excitement. These events not only contribute to the vibrancy of our state but also elevate our industry to international acclaim, solidifying Melbourne’s position as the sporting capital of the world.

The 2023 Awards night was a truly memorable occasion that allowed us to come together and celebrate the exceptional achievements within our industry. As we reflect on the night, one of the highlights was the presentation of the prestigious Nikakis Award, an accolade that

honours individuals who have made significant contributions in shaping the fabric of our industry over a sustained period.

This year, the Nikakis Award was presented to Brian Kearney, an individual whose sustained contributions have shaped our licensed hospitality sector into what it is today. His tenure as Director of Liquor Licensing elevated him to a position where his experience, quick wit, and pragmatic decisionmaking became instrumental in rewriting Victoria’s Liquor Laws—an achievement that continues to serve our industry tremendously well.

Under his leadership as AHA (Vic) CEO, the association experienced remarkable growth and achieved numerous milestones.

We invite you all to cherish the memories of the Awards night and to be inspired by the exceptional individuals and establishments that shape our industry’s future. Let us continue to embrace the spirit of excellence, inclusivity, and innovation as we forge ahead, creating extraordinary experiences and making Victoria’s hospitality sector a beacon of excellence on both a national and global scale.

Thank you to everyone who made the night a resounding success, and here’s to a future filled with

The 2023 Awards night was a truly memorable occasion that allowed us to come together and celebrate the exceptional achievements within our industry.

CEO’S UPDATE PADDY O’SULLIVAN | CEO

The budget presents a number of serious financial challenges for larger pub operations, and it is crucial that we understand the economic landscape and prepare for the changes that lie ahead.

Last month the Victorian Government announced its 202324 State Budget. The budget presents a number of serious financial challenges for larger pub operations, and it is crucial that we understand the economic landscape and prepare for the changes that lie ahead. Our concerns in this regard have been expressed to the Government.

The key provisions effecting members’ businesses are as follows:

Payroll Tax Threshold

The budget outlines an increase in the payroll tax threshold, a welcome initiative for smaller pub businesses.

Effective from 1st July 2024, the threshold will rise from $700,000 to $900,000, exempting approximately 4,200 businesses from payroll tax. Furthermore, from 1 July 2025, the threshold will increase to $1,000,000. However, it is important to note that the budget also signifies the gradual phasing out of the payroll tax-free threshold for larger businesses in the future.

COVID Debt Levy – Payroll of $10m+

Large businesses with a national payroll between $10 million and $100 million a year will incur an additional payroll tax in the form of a COVID Debt Levy, starting from 1st

July 2023. This levy, set at a rate of 0.5%, will be paid on the Victorian share of wages above the relevant threshold.

Businesses with a national payroll of $100 million or greater will face an additional 0.5% payroll tax. It is important to be aware that this levy will remain in effect until 30 June 2033.

Mental Health and Wellbeing Levy

The payroll tax levy on wages paid in Victoria by businesses with a national payroll exceeding $10 million per year will continue as part of the Mental Health and Wellbeing Levy. This levy is set at 0.5%.

Stamp Duty Reform for Commercial and Industrial Properties

A significant transition is set to occur in the way commercial and industrial properties are taxed. The budget outlines a shift from stamp duty to an annual property tax for such properties. This transition will occur after the next sale, and the annual property tax will be applicable after a period of 10 years.

Current commercial or industrial property owners will be exempt from this change. The implementation of this scheme is scheduled to commence on 1 July 2024.

COVID Debt Levy – Landholdings

The budget introduces changes to general land tax rates, specifically affecting the tax-free threshold. Starting from 1 January 2024, the tax-free threshold will decrease significantly from $300,000 to $50,000 for general land tax rates. Sliding scale charges will be implemented, with additional charges ranging from $500 for land values between $50,000 and $100,000, to $975 for land values between $100,000 and $300,000. Properties valued above $300,000 will incur land tax along with an increase of $975, plus 0.1% of the value of the landholdings exceeding $300,000.

It is important to note that current land tax exemptions will continue.

Business Insurance

The budget includes the gradual abolition of business insurance duty over a 10-year period. This will alleviate some financial burden on businesses.

Investment – Tourism and hospitality related:

The budget allocates funding amounting to $478 million toward various sectors, including creative industries, events, community sporting clubs, and tourism. Notable

investments include $200 million for the upgrading of local sporting clubs, $23 million for the Major Events Fund to attract events, shows, and live sports, and $32.5 million for the Victorian Masterbrand framework through Visit Victoria destination marketing activities and the development of an international tourism strategy.

These investments aim to rejuvenate and support our vibrant industry, fostering growth and attracting visitors to holiday in our state.

We encourage you to stay engaged, seek further information, and assess the impact of these changes on your businesses.

Cheers,

Paddy O’Sullivan Chief Executive Officer Australian Hotels Association (Vic) p.osullivan@ahavic.com.au

Pubs, Pots and ProfitS: Uniting for Success at Churchill Hotel

AHA (Vic) kicked off proceedings by traveling to Traralgon on the day before the PPP forum. We caught up with our PPP partners at the Crown Hotel in Traralgon for drinks with our host Brett Melbourne. We headed down a block for dinner at the Grand Junction where we were hosted by Annette Vogt, Kevin Campbell and the team.

We implemented a new format at the Wangaratta PPP so venturing to the Churchill Hotel the only addition we made was to include a Politician’s Panel with local National Members of Parliament; Tim Bull and Martin Cameron.

The panel was well received by all our Gippsland members and corporate partners. AHA (Vic) CEO, Paddy O’Sullivan engaged with the politicians, asking the key questions and then opening up to the floor for questions. Both Tim and Martin were extremely open and honest with all their responses which was great to hear.

The day consisted of great engagement and open discussion. The key take out from the day was the need to maximise and manage margins more than ever before with the current increases in cost of goods.

It was great to get the opportunity for David Gow from Charman Partners to talk about margins. PFD Foods spoke to the members on the key cuts of meat or poultry that allows for increased profit without affecting quality.

A special thank you to Guy Martin for hosting us at his hotel, the members for attending and all our PPP partners for supporting us in our PPP program.

So, if you haven’t attended a PPP we still have one left for year being Warrnambool on August 2nd. Keep an eye on the AHA (Vic) events email to register.

CAMPARI IS LAUNCHING HOWLER HEAD NATIONALLY

Campari Group are Australia’s distributors of Howler Head® Whiskey –the official flavoured bourbon whiskey of UFC and the original banana-flavoured super-premium bourbon whiskey.

Howler Head launched in the Australian market in the on-premise exclusively within ALH venues in February earlier this year. The brand is now set for its nationwide launch in August, building on global sales momentum.

American whiskey sales around the world have spiked in recent years, driven in great part by flavoured whiskies. Howler Head is banana flavoured.

Launched in the US in 2021, Howler Head sold 70,000 9L cases by the end of 2022 and has quickly become one of the fastestgrowing whiskey brands in the United States, with sales now reaching 120,000 9L cases MAT.

Campari has a 15 per cent controlling interest in the Catalyst Spirits brand, which is also available in Canada, Brazil and the UK –in addition to the US and Australia.

“With bourbon whiskey serving as one of our global priority brand pillars for Campari Group and the recent positive trends in overseas markets, Howler Head is an ideal fit for our local portfolio,” said Simon Durrant, Managing Director of Campari Australia.

“In addition to being an exceptionally highquality liquid, in line with flavoured whiskey trends, Howler Head has established a clear unique brand personality and, through its deep relationship with UFC, we believe it will be a hit in Australia,” says Paolo Marinoni, Marketing Director of Campari Australia.

To promote Howler Head across Australia and leverage the brand’s global access to UFC’s 700 million fans, Campari have partnered with UFC fan favourites such as Oliveira, UFC featherweight champion Alexander Volkanovski, former UFC strawweight champion Joanna Jędrzejczyk, and rising stars Sean O’Malley, Charles Jourdain and Caio Borralho.

Howler Head is 80 proof with an ABV of 40 per cent in a 700ml bottle

The official flavoured bourbon whiskey of the UFC is geared up for its national roll-out in August, with the brand’s presence unified across both the on and off-premise.

For more information or to place your pre order please contact info.australia@campari.com

CHEF’S HAT EMPOWERS CULINARY MASTERY AT THE BOTANICAL HOTEL

Many will tell you to “go to Chapel St” for a refined yet relaxed dining experience in South Yarra; however, nestled right next to the Royal Botanical Gardens lies the stunning, lush and elegant Botanical Hotel. The Botanical has done well to snag Sam Hopkins as their visionary leader and former chef of 2-star Michelin restaurant, Narisawa, one of Tokyo’s finest dining destinations and a frequent contender in the World’s 50 Best.

Recently named as a finalist for this year’s Chef of the Year in the Restaurant and Catering Awards, Sam sat down with us for an exclusive interview where he shared his unique philosophy towards menu development and ingredient selection, shaped by his experiences working overseas. “We source the best from the best. We

have always believed in simple high-quality produce, minimal intervention, great seasoning, and simple cooking methods,” he explained. “That’s why we get amazing bread from Baker Bleu and we just warm it up because they’ve done all the hard work.” This respect has been integral to his culinary approach at The Botanical, which focuses on treating ingredients with reverence and drawing inspiration from the perfectionism he observed in Japanese kitchens.

As our conversation continued, Sam delved into the extraordinary outdoor dining space, a key factor in its nomination as a finalist for Best Outdoor Experience- Metropolitan at the AHA (Vic) State Awards for Excellence. It has become a go-to spot for Melburnians to grab a quick coffee, easy lunch or dinner after a

walk around the Tan. “We wanted to create an inviting atmosphere and ambiance where guests can enjoy their surroundings while savouring exceptional food and the perfect glass,” he explained. “Our consistency and commitment to fantastic service is our strongest weapon. And honestly, being opposite the Royal Botanical Gardens, I don’t know if there’s much else that I’d want.”

Hopkins also emphasised the importance of his partnership with Chef’s Hat Australia. “They’ve been instrumental in our success, providing exceptional equipment and unparalleled support,” he explained. When asked why he chooses Chef’s Hat, Sam emphasised the extensive range of products and exceptional service. He expressed a particular gratitude for Simon, The Botanical’s dedicated account manager at Chef’s Hat. “In terms of suppliers, no one really gets it to the same level as he does and Chef’s Hat. Whether it comes to procurement, getting the right equipment, being realistic with pricing and timeframes,” he shared. “He’ll take my call if he’s in the car on the way home and make sure he gets anything we need as soon as possible. His guidance and expertise have been invaluable to us and we’ve spent a bit of money with Chef’s Hat. So, the proof is in the pudding.”

One of Sam’s favourite tools, the Rational combi oven, came highly recommended by Chef’s Hat. “It’s incredibly versatile and reliable, allowing us to maintain consistent quality in our dishes,” he enthused. Sam credits his use of the best kitchen equipment as a significant factor contributing to The Botanical’s outstanding menu.

Sam Hopkinson

DISCOVER HOW CHEF’S HAT AUSTRALIA CAN BRING YOUR CULINARY VISION TO LIFE.

HUBERT’S ESTATE THE ESPY FUNLAB

The HospoFuture Expo is Back,

Promising an Unforgettable Spectacle of Innovation and Inspiration!

The industry’s premier hospitality event, where leaders, influencers, and suppliers will inform you about the latest trends, innovative business processes, and technologies revolutionising the industry. Register for this experience on our website and gain direct access to the best products and services at the new and improved trade show!

ahavic.com.au/hospofuture-expo-2023

MARQUEE PARTNER

VICTORIA’S HOSPITALITY INDUSTRY SHINES AT THE 2023 AHA (VIC) STATE AWARDS FOR EXCELLENCE OUTSTANDING PERFORMERS RECOGNISED

The pinnacle event of the Victorian hospitality industry unfolded on Monday, May 15 at Crown Palladium, with a diverse array of venues and influential figures in the sector being honoured in 40 distinct categories during the sold-out gala dinner and awards ceremony.

More than 1200 individuals gathered in full force at Crown Palladium for the highly anticipated 2023 AHA Victoria State Awards for Excellence, where the industry’s strength and successes were honoured, bringing an electric energy to the room.

“The AHA (Vic) State Awards for Excellence is a celebration of the accomplishments of Victoria’s pubs and hotels, where we come together to recognise outstanding hospitality service and delivery,” stated Paddy O’Sullivan, CEO of AHA (Vic).

“We also express gratitude to the dedicated pub and hotel staff for their invaluable contributions to ensure the success of our industry.”

Our marquee event partner, TABCORP, was once again a key contributor to the success of the evening. “We appreciate TABCORP’s ongoing support, and the significant value of each and every AHA (Vic) partner that contributes to the success of this unique gala event.” noted AHA (Vic) Executive General Manager, Mike Barouche.

The ‘Nikakis Benchmark Award’ , named after the late Nick Nikakis, is the most prestigious award of the night which recognises an individual or organisation who by their sustained performance and commitment, serve as an inspiration to all in the industry.

In 2023, Brian Kearney was honoured with this title. Brian’s tenure as Director of Liquor Licensing and CEO of AHA (Vic) made a significant, positive impact on the licensed hospitality landscape in Victoria. His career contributions to the Victorian hospitality scene have seen positive change in liquor, gaming, wagering, smoking and planning.

The highly anticipated ‘Overall Hotel of the Year- Metropolitan’ was presented by Carlton & United Breweries. Contenders for 2023 included The Bay Hotel Mornington, The Camden Hotel (Caulfield South), The Grand Hotel Warrandyte, London Tavern Hotel (Richmond) and the title was won by the esteemed Terminus Hotel Fitzroy North.

The regional counterpart included finalists such as the American Hotel Echuca, The Middle Hotel Korumburra and Torquay Hotel to name a few, and it was the Grovedale Hote l that took home the prize of ‘Ian Larkin Overall Hotel of the Year - Regional’.

Steal the Spotlight

WINNERS

IAN LARKIN OVERALL HOTEL OF THE YEAR – REGIONAL GROVEDALE HOTEL, GROVEDALE

OVERALL HOTEL OF THE YEAR – METROPOLITAN TERMINUS HOTEL FITZROY NORTH, FITZROY NORTH

CHEF OF THE YEAR JAKE FURST TERMINUS HOTEL FITZROY NORTH, FITZROY NORTH

EMERGING LEADER OF THE YEAR –PETER BURNETT AM SCHOLARSHIP HENRY WINES WESTERN HOTEL, BALLARAT

THE NIKAKIS BENCHMARK AWARD (AHA VIC) BRIAN KEARNEY

PEOPLE’S CHOICE AWARD (TREASURY PREMIUM BRANDS) THE STAR HOTEL SALE, SALE

PARMA OF THE YEAR

CROWN HOTEL, TRARALGON • DARGO HOTEL, DARGO • RACECOURSE HOTEL, MALVERN EAST • ST. ANDREWS HOTEL, FITZROY

BEST PUB BAR – METROPOLITAN THE GLENFERRIE HOTEL, HAWTHORN BEST SPECIALITY BAR BELGIAN BEER CAFE MELBOURNE, SOUTHBANK

BEST

WINNERS

BEST HOTEL – PUB STYLE ACCOMMODATION OSCARS HOTEL & CAFE BAR, BALLARAT

BEST PUBTAB – REGIONAL GROVEDALE HOTEL, GROVEDALE

BEST PUBTAB – METROPOLITAN NIXON HOTEL, DOCKLANDS

BEST GAMING VENUE – REGIONAL GROVEDALE HOTEL, GROVEDALE

BEST GAMING VENUE – METROPOLITAN MAIL EXCHANGE HOTEL, MELBOURNE

ALL ABILITIES HOTEL THE DROUIN FAMILY HOTEL, DROUIN

BEST MARKETED HOTEL THE CAMDEN HOTEL, CAULFIELD SOUTH

OUTSTANDING ACHIEVEMENT IN TRAINING THE BOATBUILDERS YARD, SOUTH WHARF

A TOAST TO SUCCESS: BRIAN KEARNEY TAKES HOME THE COVETED NIKAKIS AWARD

The Nikakis Award provides us an opportunity to reflect on the impact of those who, over a sustained period, have made a significant contribution in shaping the fabric of our industry.

Over the years, this accolade has been presented to a diverse group of recipients, showcasing the breadth of Victoria’s hotel industry contributors.

Among past Nikakis Award winners are exceptional publicans, visionary hoteliers, and remarkable contributors from the beverage industry whose dedication and entrepreneurial spirit have propelled them to great heights and contributed to the sustained success of our industry.

His significant and ongoing contributions to the pub and hotel industry were accelerated when his experience, quick wit and pragmatic decision making saw him appointed as CEO of the Victorian Liquor Licensing Commission and then subsequently as the Director of Liquor Licensing.

Amongst many other milestone achievements, a standout was the work he undertook to re-write Victoria’s Liquor Laws.

Like a satellite in orbit, he stayed out of sight yet in constant motion, always advancing on opportunities to benefit members and managing issues without the media storm that others seek to create.

He set the tone for how we go about what we do.

His tenure as AHA (Vic) CEO saw the Association grow from strength to strength:

• The recruitment of John Sweetman to build out the quality Industrial Relations capabilities we still proudly provide members.

LIKE A SATELLITE IN ORBIT, HE STAYED OUT OF SIGHT YET IN CONSTANT MOTION, ALWAYS ADVANCING ON OPPORTUNITIES TO BENEFIT MEMBERS AND MANAGING ISSUES WITHOUT THE MEDIA STORM THAT OTHERS SEEK TO CREATE.

• The impeccable management of the transition to the owner-operator gaming model.

• Brokering our long-term corporate partnerships

• Managing the acceptable resolution of smoking reforms in Victoria.

David Canny President AHA (Vic)

FEATURE ARTICLE

UNDER HIS CARE, THE AHA EXPERIENCE INCORPORATED A GREATER SOCIAL ELEMENT, ONE THAT SAW BUSINESS RELATIONSHIPS GROW INTO LIFELONG FRIENDSHIPS.

Under his care, the AHA experience incorporated a greater social element, one that saw business relationships grow into lifelong friendships.

He, alongside his amazing wife Susan, fostered a culture of hospitality exploration through travel; in the bush, interstate and internationally. They were renowned for impeccable planning, researching the destinations, ensuring they were not going to waste a second.

They made the rest of us quite lazy travelers, as he and Susan would “have it sorted.”

Brian’s keen attention to detail, compassion, sense of humor, and ability to empower others have left an indelible impression on all those who have had the pleasure of working with him. One would be ill-advised to underestimate his perceptive nature, as he operates with

remarkable intellect, unwavering honesty and integrity. As the recipient of this year’s Nikakis Benchmark Award, Brian Kearney stands as a true testament to the embodiment of excellence in our industry. His contributions and achievements serve as an inspiration to us all, leaving an i enduring imprint on the landscape of the hotel industry.

FROM PASSION TO PLATE: AN AWARD-WINNING CHEF’S JOURNEY OF EXCELLENCE AND INSPIRATION

Recently, Gavin Keegan of PFD Food Services has the pleasure of sitting down with Jake Furst, the talented Executive Chef of The Kickon Group and the recipient of the prestigious Chef of the Year award. During their engaging conversation, Jake shared insights into his culinary journey and offered valuable advice for aspiring chefs.

When asked about his advice for those considering a career in the culinary arts, Jake emphasised the need for passion and dedication. He expressed, “ It takes a special sort of person to sacrifice what you have to get where you want to be. It’s a beautiful job to do, especially here when you can look out from the open kitchens and people come up to the pass to say their meal was beautiful. Those little things help and we get a lot of people coming to the kitchen to shake the chef’s hand and say, that’s the best they’ve ever had. There’s nothing better than that, creating that emotion for the people that come in and celebrating their special occasions. It’s

incredible. So, make sure you love it and give it a red-hot crack because it can give you a lot, it opens lots of doors and you meet a lot of people. “

Jake’s affinity for the culinary world stems from his upbringing. Growing up in a family that ran a catering business, he was exposed to the industry from a young age. Starting his culinary journey by washing dishes, Jake’s determination led him to pursue a professional career. At the age of 17, he ventured to Melbourne to begin his apprenticeship, solidifying his commitment to the culinary arts.

When it comes to his preferred style of cuisine, Jake’s love for steak is evident. From the art of dry aging to the delicate balance of charcoal cooking, he finds great satisfaction in preparing and serving exceptional steak dishes. Additionally, he appreciates the occasional indulgence in Japanese cuisine, drawn to its refined flavors and culinary traditions.

Throughout his career, Jake has found inspiration in renowned chefs who have made their mark in the culinary world. From the early days, chefs like Scott Pickett and Andrew McConnell have left a lasting impression on him. Jake also holds great admiration for the legendary American chef, Thomas Keller, whose innovative approach has shaped his culinary journey.

When asked about his approach to working under pressure in the kitchen, Jake confidently describes himself as a chilled chef. He believes in staying calm and collected, understanding the importance of maintaining a positive work environment and leading by example.

Recognising the significance of fostering strong relationships with suppliers, Jake emphasises the importance of a healthy and robust partnership. He values the support and exceptional

service provided by PFD Foods, one of his key suppliers. Their extensive range of products and commitment to open and honest communication have been instrumental in his culinary success. As Jake says, “Our purpose is to create an environment in which our people; both staff and suppliers, feel proud to deliver amazing experiences. The team at PFD Foods go above and beyond to look after all the Kickon Venues.”

As an executive chef responsible for managing the financial aspects of his role, Jake highlights the importance of discipline, organisation, and effective labor control. With a team of over 300 chefs from Sorrento to Townsville, he understands the necessity of maintaining strong financial responsibility to ensure the success of his operations.

In a competitive industry, attracting and retaining top kitchen staff is crucial. Jake attributes the loyalty of his talented team of chefs to providing them with an excellent working environment, equipping them with the best tools, and offering competitive remuneration for their hard work.

A little more about PFD Food Services:

PFD Food Services is 100% Australian owned and Australia’s largest, familyoperated foodservice distributor.

PFD Food Services deliver an extensive range of dry, chilled, frozen goods, dairy products, fresh meat, seafood and fruit & vegetables, together with paper and cleaning products to the food service industry – from memory last count about 10,000 plus products!

Their customers include pubs and clubs, cafe’s, airlines, hotels, restaurants, aged care and retirement villages, resorts and theme parks, convenience outlets, venue and field caterers, fast food outlets, schools and kindergartens, child care and correctional facilities – you name it – they service it!

Have a specific food service requirement? Or looking to be a PFD customer – Contact New Business Manager – Gavin Keegan 0457 184 505 or your local area Sales Representative 131 733

PFD Food Services is a proud principal partner of AHA (Vic).

*The Kickon Group owns The Terminus Hotel in Fitzroy North and Continental Hotel in Sorrento.

PARTNERS

HOTELS REAP REWARDS OF KENO DIGITAL

Keno’s Victorian omni-channel play has delivered on its promise of greater enjoyment for patrons and a distinct, passive revenue stream for pubs.

The launch of Keno’s omni-channel game on 22 February has not only been enthusiastically embraced by hotel customers; it has also boosted venue’s commissions to a remarkable level.

Evidencing the popularity of omni-channel play (playing the same Keno game in and out of venue) and the success of the digital commission model, 87% of eligible venues who signed on to a Keno Access Fee agreement achieved at least one digitally aligned customer by mid-May reporting.

And venues with even one or two aligned customers experienced significant increases in Keno turnover.

While omni-channel play has delivered customers with a more seamless way of playing, it’s also opened the door to the potential for hotels to earn digital commissions for the first time. The results speak for themselves.

In the first three months, Keno digital play achieved turnover of $6.1 million, and $272,000 in trailing commission was paid to aligned venues.

By mid-May, 55% of total Victorian Keno turnover was being derived from digital players, averaging $1.9 million each week. Most importantly, 35% of digital turnover has a trailing commission paid to a Keno venue, however this can only increase as more venues get on board and reap the benefits.

These early statistics point to a more profitable future for Keno’s Victorian partners in the months and years to come if venues proactively embrace the opportunity to align their customers.

WHAT DO VENUES HAVE TO SAY ABOUT IT?

Nothing says more about the success of omni-channel play and its rewards to hotels than what venues are witnessing.

St Leonards Hotel in the Bellarine Peninsula

OUR DIGITAL TURNOVER IS 88% HIGHER THAN OUR RETAIL TURNOVER.

OLLIE MANN, VENUE MANAGER LYNBROOK HOTEL SOUTH MELBOURNE

was astounded by how digital play had benefited the popular pub’s bottom line.

“We’re not a large Keno venue normally, but Keno digital has provided us with a completely new way to earn commission,” said venue manager Greg Dowell.

“So much so that we’ve earnt almost double the commission via digital play in the first six weeks since launch than we did via standard retail commission in the last 12 months”.

For the Irymple Hotel in Mildura, the increase in commissions from digital play came as a major and unexpected surprise.

“We’re not a big Keno venue, I was shocked when our digital commission started coming in – so much so I had to call my Keno Sales Executive just to make sure there wasn’t some sort of mistake,” explained venue manager James Kedmenec.

“Our digital commission is about 85% higher

than our retail commission, so we’re pretty happy with the new revenue stream Keno digital has created.”

Lynbrook Hotel south of Melbourne, which has achieved a strong number of aligned customers, experienced a similar spike in turnover, finding QR codes pivotal to uptake.

“We have 12 digital customers that are aligned to our venue so far,” said venue manager Ollie Mann.

“The in-venue point of sale pack was a critical element for us, particularly having the QR codes in all prominent Keno areas in our venue. It made it easy for customers to download the app and play.

“Our digital turnover is 88% higher than our retail turnover since launch and to our surprise 70% is coming from Keno Mega Millions. I’m thrilled our customers are enjoying the digital experience so much.”

Braybrook Hotel was delighted with how quickly omni-channel play was adopted by their customers, and how much they enjoyed the opportunity for play outside of the venue.

With the Keno App, hotel customers have a synergistic and convenient experience inside their favourite pub, and more flexibility to play anywhere, anytime they want.

“We’ve had several customers download the app in venue. One is a regular customer who

came in to play Keno and was then able to go home and enjoy continuing to play when he wasn’t in the venue,” Braybrook’s manager Lauren Comazzetto said.

“It’s great for us because the patron still comes in and enjoys the hotel’s amenities on a regular basis, but now he can enjoy playing Keno from the comfort of his own home as well. And our venue receives the benefits of out-of-venue commission.”

Make sure your staff are informed about omni-channel play and digital commissions by registering them on the Keno Training portal. More than 600 operators have utilised the portal to understand how the digital offering works.

If your venue isn’t already on a KAF agreement, visit the Keno Connect Toolkit to find out more about how digital commissions can benefit your hotel.

GOOD TIMES KEEP ROLLING

Keno has further backed Victorian venues by its launch of the Good Times Giveaway campaign in June. AHA members have been celebrating more wins with their customers through their participation in the competition, which rewarded omni-channel play by giving players the chance to win a share of $100,000 in high-value prizes.

The campaign represents another huge investment in Victoria by Keno and its commitment to supporting the hotel industry. In tandem with the ongoing, attractive, digital commission structure, the campaign is set to have further contributed to the success of Keno’s Victorian hotel partners.

Contact your Keno Sales Executive to discuss moving to a KAF agreement to facilitate the opportunity to earn digital commissions.

I WAS SHOCKED WHEN OUR DIGITAL COMMISSION STARTED COMING IN.

JAMES KEDMENEC VENUE MANAGER IRYMPLE HOTEL MILDURA

SIMPLY THE BEST! QUALITY HOTEL WANGARATTA GATEWAY WINS TOP CHOICE HOTELS AWARD

Quality Hotel Wangaratta Gateway was awarded Choice Hotels 2022 International Best of Choice Award at the group’s International “Unstoppable” Convention in Las Vegas at the end of April

This International Award recognises the Wangaratta hotel as a stand-out Quality branded property and places it among the best in the Choice Hotels International network of over 2,000 Quality hotels globally.

The Best of Choice Awards recognise outstanding operators across each of the group’s brands: Ascend Hotel Collection, Clarion, Quality, and Comfort.

Choice Hotels Asia-Pacific CEO Trent Fraser said he was extremely proud to celebrate Quality Hotel Wangaratta Gateway’s success on a global level.

“Owners Wendy and Peter Lester have been part of the Choice Hotels group for many years and they set the benchmark in customer service excellence and their commitment to continuous improvement.

“I am delighted to see this exceptional hotel recognised at an international level as one of the Best of Choice properties,” he said.

This Award follows a successful year for the hotel, which was recognised in the Choice Hotels Asia-Pacific Gold Awards and won the Quality brand category in the group’s Hotel of the Year Awards for 2022. The hotel also won the 2022 Victorian Tourism Awards 4 – 4.5 Star Deluxe Accommodation Category.

Quality Hotel Wangaratta Gateway owner Wendy Lester said it meant a great deal to the team to receive recognition for their hard work over the last year.

“We’re all very excited; it was totally out of the blue this year, she said. Adding “It is an honour to be recognised for our customer service excellence and commitment to continuous improvement. This accolade is a credit to all our team, many of whom have been with us since we purchased the Gateway and first called Wangaratta home some 29 years ago!”

Ms Lester said recognition was appreciated following the tough conditions of the past three years, noting she was proud to have managed to keep the team together during those times and to see the business flourishing in the ‘new normal.’

“It has certainly been busier in some areas this year, and we are now nearly at the end of a major refurbishment of the hotel. All our rooms were completed last year, we also refurbished our Atrium Restaurant and completed the beautification of our pool area,” she said.

The hotel has recently re-opened its accessibility rooms with a very high-end finish and new bathrooms along with the introduction of electric bikes for guests to hire, as part of a broader sustainability program.

“Improving our sustainability initiatives is the next big project which will begin in the coming months,” Ms Lester said.

Recent on-sight initiatives and upgrades

• Revitalised and upgraded hotel pool and outdoor dining areas.

• Beautifully renovated two accessible rooms, delivering an inclusive experience that welcomes and caters for everyone.

• Installed in-room Business IQ Technology, offering live HD, on demand casting, 1000+ movies and 100+ channels for guest access.

• E-bike fleet purchased and available for guests to hire - with hotel staff offering tour assistance, maps and pickup options for guests who decide to purchase wine, produce and goodies along their journey.

• Packages and collaborations formed with local tourism industry operators, including those in the renowned ‘King Valley Prosecco Road’ precinct.

• Guest windscreen cleaning - guests often receive a surprise on checkout to discover their windscreen has been cleaned whilst they were sleeping and a note wishing them a safe journey is tucked under their windshield. A small gesture that leaves a memorable, lasting impact.

Hotel staff are proud of the property’s reputation for going above and beyond, firmly believing the little things create the biggest impression. Hospitable acts include arranging a private wine tasting after hours; highlighting where to see kangaroos at dusk or suggesting a hot tip for the best coffee enroute to the snow fields. Partnering with businesses that may traditionally have been viewed as competitors is also vital, enabling a strong and viable visitor experience for visitors to the region.

Property background

Affectionately known by locals as ‘The Gateway’, Quality Hotel Wangaratta Gateway is so much more than just another hotel in a pretty Victorian country town.

It is a place guests describe as their ‘home away from home’ – where staff deliver ‘above and beyond,’ to ensure an exceptional stay. The property is located in the heart of Wangaratta’s central business district and is perfectly positioned for guests keen to explore Victoria’s High Country. Hotel facilities include award winning accommodation, conferencing, event and dining experiences.

Built in 1988, the property was acquired by the family-owned Jones Hotel Group in 1993 and renamed Quality Hotel Wangaratta Gateway under the Choice Hotels Asia Pacific banner.

The business has evolved over the last 29 years under the guidance of on-site managers and company directors Peter and Wendy Lester. The hotel currently employs 72 local people.

Quality Hotel Wangaratta Gateway 29-37 Ryley Street, Wangaratta, Victoria 3677

T: (03) 5721 8399

www.wangarattagateway.com.au

RITZ-CARLTON MELBOURNE CAPTURES THE SPIRIT AND RHYTHM OF ONE OF AUSTRALIA’S

MOST DYNAMIC DESTINATIONS

Set above the city skyline, the Ritz-Carlton, Melbourne celebrates ancient stories and vibrant cultures, with stunning design and immersive experiences

The Ritz-Carlton, part of Marriott Bonvoy’s portfolio of 30 exceptional hotel brands, opened the Ritz-Carlton, Melbourne in March. In doing so, debuting an oasis of elevated luxury in the heart of the metropolis that soars 80 stories above the city. The new hotel bringing the brand’s legendary service and contemporary aesthetic to Australia’s arts and epicurean capital.

“We are thrilled to bring The Ritz-Carlton brand to Melbourne, and to open our second hotel in Australia,” said Tina Edmundson, President, Luxury at Marriott International. “With its destination-driven design inspired by the city’s past and present, combined with the finest amenities, exciting culinary offerings and highly personalised service, The Ritz-Carlton, Melbourne exemplifies our commitment to delivering unparalleled experiences and creating meaningful memories in inspiring cities, the world over.”

Set on the western side of Melbourne’s central business district, The Ritz-Carlton, Melbourne celebrates the country’s ancient stories and vibrant cultures, filtered through a distinctly Melbourne lens. Designed by Australian architects Cottee Parker, the hotel’s stunning spaces, from the ground floor gallery to the Sky Lobby Reception on Level 80, showcase an acknowledgement of

I AM EXCITED TO BE OPENING OUR DOORS, WELCOMING GUESTS AND LOCALS ALIKE TO EXPERIENCE MELBOURNE THROUGH A NEW AND UNIQUE LENS.

place and Indigenous heritage, expressed through the beautifully curated artworks that adorn the arrival lobby walls.

The interiors of the hotel, designed by BAR Studio, capture Melbourne’s unique identity with influences from its Indigenous story, Victorian-era gold rush, European heritage, and fabled laneway life. Further bringing the destination to life for guests, every evening in the arrival lobby an immersive cultural soundscape maps the city’s story and combines the beat and rhythm of Australia’s past, present, and future.

The guest experience

Check-in at The Ritz-Carlton, Melbourne is at the spectacular Sky Lobby Reception on Level 80. With a double-vaulted ceiling and windows spanning the entire level, the Sky Lobby affords guests uninterrupted views across Melbourne, from the sweep of Port Philip Bay to the Yarra below and the mountains in the distance. The hotel’s 257 guestrooms are understated and elegant, allowing the stunning city views to take centre stage. Rooms and suites feature dark wood and simple natural stone punctuated with decorative hand-made glass panels, custom light fixtures and touches of gold. The Ritz-Carlton Suite, one of the city’s largest, spans the length of the building and boasts a separate living and dining room, walk-through wardrobe, in-room sauna, and

private pantry. Guests staying in Club Level suites will enjoy access to a signature RitzCarlton Club, a private sanctuary where they can work, rest or play while experiencing the most elevated personalised service and curated culinary journeys throughout the day. Thoughtful touches such as a towel imbued with seasonal native fragrances, presented on arrival, are hallmarks of the Club.

Reflecting the city’s epicurean obsessions, three distinct culinary venues sit at the heart of The Ritz-Carlton, Melbourne. The hotel’s signature restaurant Atria is named for the brightest star in the southern constellation, Triangulum Australe. Atria features hyperseasonal, innovative, inspiring dishes by Executive Chef Michael Greenlaw’s creative and progressive menu concepts, developed in partnership with Culinary Advisor Mark Best. Located on the same level, Cameo is an intimate, sophisticated cocktail bar set high over the city and invites conviviality and a sense of discovery. Steeped in ceremony and imagination, Cameo is a luxurious showcase for exceptional spirits, rare vintages, and the art of mixology. The Ritz-Carlton Lobby Lounge offers the perfect setting for guests to enjoy coffee, casual luncheons, relaxed dinners, and receptions. The Lounge is also home to the hotel’s high tea experience, where a personal menu, customised tea blend, and a high tea stand

Antony Page General Manager, Ritz Carlton Melbourne

created especially for the experience, reflect a sense of place, capturing the spirit of Melbourne.

Luxury and wellness

For guests looking to unwind, The RitzCarlton Spa is an urban respite, with six serene treatment rooms where guests can embark on a journey to awaken the senses and rejuvenate mind, body, and soul. In addition to luxurious treatments featuring products from ESPA, guests may choose from The Ritz-Carlton Spa signature treatments such as The Indulgent Rose, a ritual blending a foot massage, energy balancing warm rose otto oil massage,

and a soothing rose quartz Gu Sha facial to create a profound sense of relaxation. A stunning infinity pool provides a serene oasis from which to look out over the city, and a carefully curated fitness centre and peaceful yoga studio complete the wellness experience.

With over 2,500 square metres of exceptional, customisable spaces, The Ritz-Carlton, Melbourne is fast becoming an exciting new event destination, offering personalised, bespoke experiences and state-of-the-art amenities. For intimate gatherings, celebrations, or corporate functions, The Ritz-Carlton, Melbourne

offers sophisticated and versatile event venues spanning two levels of the hotel. The Ritz-Carlton Grand Ballroom, with soaring 7-metre-high ceilings and a vast floorplan that can seat up to 550 guests and a stunning floor-to-ceiling feature-window is inspired by the Great Hall of Melbourne’s National Gallery of Victoria.

“I am excited to be opening our doors, welcoming guests and locals alike to experience Melbourne through a new and unique lens,” said Antony Page, General Manager, The Ritz-Carlton, Melbourne. “We look forward to creating memories for each and every guest, each and every day, bringing The Ritz-Carlton brand’s special sense of hospitality to this legendary city.”

Ritz Carlton Melbourne

650 Lonsdale St, Melbourne VIC 3000 (03) 9122 2888

www.ritzcarlton.com

PARTNERS

PREPARING FOR YOUR INSURANCE RENEWAL

The insurance market in 2023 and beyond will see Insurers continue to closely analyse their underwriting results for commercial property and public liability insurance.

Insurers have their focus firmly set on underwriting profitability due to increased catastrophe events, including the $6 billion spent on 2022 floods. It is important to promote the positive attribute of your business and your risk mitigation. We have listed 6 steps below to assist you with your insurance renewal.

1. Early preparation- Start early

Begin to strategise and collate information at least three months before the expiry date of your insurance.

2. Be transparent – provide risk surveys, risk profiling control, any other features of your risk management program

Expect Insurers to require more detailed underwriting information and establish the most effective way to present it. Where possible use marketing differentiators, such as videos profiling risk control, operations, supply chain management, and other features of your risk management program.

3. Provide full details of previous claims

Insurance underwriters will always request this. If you can show that you have taken action to prevent similar claims occurring again, this will assist in obtaining the most competitive terms. For example, you may have had a water leak at your premises, however since the incident you have replaced and updated the guttering and regularly have the guttering cleaned.

4. Seek alternative insurance quotes with an Adroit Insurance & Risk Adviser

Speak to your local Adroit Risk Adviser who can source alternative insurance quotes. There are several insurers available to quote your business in the hotel industry and it is a good time to compare coverage and pricing.

5. Time and effort into your application

Work with Adroit to develop a high-quality underwriting submission tailored to industry trends and challenges. Your risk will be differentiated based on the underwriting submission and on the quality and nature of the conversations we have with insurers. This will allow underwriters to provide the best outcome they can.

6. Stick to agreed timelines

Allow time before renewal to put your insurance program in place and agree on policy wordings. If a strict timeline is not adhered to, placements can lose momentum while insurers concentrate on other issues.

Despite the transitioning market conditions, competition among insurers remains strong, and capacity is still available. Working closely with your Adroit Risk Adviser well in advance of renewal will help you secure favorable renewal terms and conditions and forge a partnership built on trust.

Operating since 1978, Adroit Insurance & Risk operate throughout 6 regional and metropolitan locations across Victoria. Adroit’s team contains professionally trained risk advisers with extensive retail and members insurance expertise. Their high service standards and fully managed claims service means they are only a phone call away and able to take care of everything for you should the need arise.

Please contact our specialist advisers at Adroit Insurance & Risk on 1300 6923 7648 for a health check on your insurance program.

“Adroit have looked after our Hotel insurance needs for over 10 years They came to our rescue amid skyrocketing premiums and have been able to tailor policies specific to our hospitality business. We share the angst of continued rising costs of doing business, but are very happy to have Adroit on our side to ensure we don’t pay any more than we have to while having the peace of mind that we are well covered. They have supported us throughout any claim process. Adroit have demonstrated that they are the leading hospitality provider and are committed to our sector.”

Australian Hotels Association (VIC) Insurance Solution

We are available 24/7 and work with agility and care to ensure your business is minimally disrupted by the impact of claims. With nine offices throughout Victoria, we are perfectly suited to service the AHA (Vic) membership, all at a competitive price.

Adroit

Ltd ABN 75 078 972 700 (Adroit) has

appointed by Insurance Advisernet Australia Pty Limited ABN 15 003 886 687 (IA) to recruit authorised representatives for IA and supervise and manage those authorised representatives. While Adroit holds an AFSL, Adroit and those individuals will not be providing any financial services to you. IA will be the licensee providing financial services to you and IA will be responsible for those financial services. IA will pay Adroit fees for the services it provides to IA.

David Canny

The

Red

Lion Hotel & The Montague Hotel AHA (Vic) President

West Side Place adds vibrance and a brand-new precinct to the heart of Melbourne city by attracting Melburnians and travellers alike.

Dorsett Hospitality International, Australian CEO Andrew Jessop says, “Dorsett Hospitality International is proud to be opening a new hotel in Australia’s cultural capital, Melbourne. Off the back of the success of our first Australian opening on the Gold Coast, it was a natural next step to look towards Melbourne which has seen an incredible bounce back in tourism since COVID. We look forward to continuing to grow our global footprint and to add to the Melbourne community.”

Dorsett Melbourne comprises 316 guest rooms over eight levels, designed by award winning architects Cottee Parker. Rooms and suites include pet friendly rooms for that “pawfect” getaway, and family rooms where the littlest guests can have their own memorable moment in a themed room.

The Dorsett Melbourne Club Lounge is an exclusive area where guests can work, dine or relax with signature amenities included private check in/out, two hours complimentary meeting space, a pressing service with food and beverage service throughout the day and evening. Modern conference rooms are suitably matched for small to medium sized events; each

featuring natural light with the latest in technology to meet the changing needs of meetings, including hybrid connections.

Unique art installations

Dorsett Melbourne recently commissioned a significant artwork by Portuguese Australian artist Marta Figueiredo for the central courtyard of the hotel. The only way to experience this is to stay in one of the Diva Garden rooms of the hotel that overlook the sculpture. This striking and unique feature is guaranteed to quickly become one of Melbourne city’s hidden artistic gems.

The towering sculpture stands over six metres in height, boasting large-scale and colourful totems that light up from dawn to just after dusk. The installation forming part of the Dorsett Melbourne’s art program – an Art Escape guide available from hotel

reception contains more information on all the commissioned artwork throughout the hotel.

Fine culinary fare

Executive Chef, Julio Martinez of Dining Concepts has designed an array of delectable menus across Dorsett Melbourne’s food and beverage facilities. Martinez has designed all menus with sustainability front of mind, specialising in local ingredients from the state of Victoria. Port Bistro offers breakfast from 6:30 – 10:30am daily with a sumptuous seafood menu available for dinner on select evenings. Port Bistro also offers a private dining space for special occasions, in addition to outdoor dining. While Jin Bar offers a relaxed ambience to enjoy a signature cocktail with a tailored menu that celebrates the historical gold rush

of Victoria with Jin translating to ‘gold’ in Mandarin. The gold theme is celebrated with touches of gold leaf throughout the space. Martinez recommends trying the Not so Old Fashioned, a twist on the classic Old Fashioned that includes whiskey, fig and cinnamon bitter and hickory smoke.

The Lobby Lounge is perfect for a cheeky pre-dinner drink prior to heading out to explore Melbourne, or for a nightcap before sliding into Dorsett Melbourne’s comfortable Sealy beds for a blissful night’s sleep.

Key brand values

All Dorsett Hotels are proud to incorporate five key attributes that are adapted to each new hotel site. They include city convenience, social connectivity, priceless guest delights, active wellness, and creating positive impact to the local community.

Dorsett Hotel’s commitment to delivering city convenience is reflected in the abundant amenities on offer ensuring every guest’s stay at Dorsett Melbourne is a memorable one. Amenities includes an indoor heated pool, complete with a

day-bed area, spa, sauna, steam room, wellness room, and a gymnasium with the latest in Techno-Gym equipment. Guests will “stay vibrant” at Dorsett Melbourne with hospitality at the core of the Dorsett Hotels ethos.

Dorsett Melbourne is favourably located with direct access to Southern Cross Station, Marvel Stadium, Flagstaff Gardens, Spencer Street shopping outlets and a short walk or tram ride to the Melbourne Convention and Exhibition Centre and Queen Victoria Market. Melbourne’s CBD can be explored within the city’s free tram zone, with the closest stop a short walk to Spencer Street.

About Dorsett Hospitality International

Dorsett Hospitality International is one of Asia’s fastest-growing hotel groups.

As a Hong Kong hospitality brand, they are are proud to have an international footprint in 23 major cities worldwide with a total of 53 properties with strategic partners TWH and AGORA Hospitality Group, including Dorsett Hospitality International’s four core

brands: Dorsett Hotels & Resorts, Dao by Dorsett, d.Collection, and Silka, each with their own distinct identity and offerings to cater to diverse travel needs. Since the group’s establishment in Hong Kong in January 2007, they have grown rapidly, with hotels across China, Malaysia, Singapore, Japan, Australia, the United Kingdom, and Continental Europe, with more properties planned.

SPECIAL OFFER

Stay Sunny Side Up at Dorsett Melbourne with overnight accommodation for two in a Dorsett King from $199.00AUD per night, including a full buffet breakfast and late checkout to 1pm. Subject to availability and valid for new bookings between 18 April - 25 September 2023.

PARTNERS

END OF FINANCIAL YEAR STRATEGIES TO BOOST RETIREMENT SAVINGS

retirement, our explainer videos may help them plan for the future they want.

With rising cost-of-living pressures, not everyone can think about topping up their super right now. But for any staff that want to, the end of the financial year is just a few months away. There’s still time for them to benefit from potential tax incentives by contributing extra to super.

Options such as salary sacrifice, taxdeductible personal contributions, and spouse contributions could help them save on tax. Some could even provide a handy financial bonus come tax time.

For those eligible, the government cocontribution is another good option, and could help your staff receive extra super benefits from the government. When eligible staff contribute extra to their super, the government will match their contribution by 50c for every dollar – up to a maximum of $500.

We’ve got some information on these contribution strategies and the eligibility requirements at hostplus.com.au/contribute

For any staff interested in learning more, Hostplus’ financial planners would love to help them understand what tax benefits are

available to them. It’s a service many members aren’t aware of.

Hostplus offers three levels of financial advice:

• online digital advice through our self-service SuperAdviser tool

• phone-based advice about your Hostplus account (at no extra cost to members)

• comprehensive advice through our qualified financial planners.

Visit hostplus.com.au/advice to find out more.

We’re requesting Hostplus members make any personal contributions by Monday, 26 June 2023. This will leave plenty of time for processing before the end of the financial year.

Educational content available now

We’ve created a suite of simple educational videos that your staff may find beneficial. The bite-sized content is available at hostplus.com. au/videos. It covers everything from compound interest to investment options. Whether your staff are new to super, or approaching

In particular, our video, ‘What to expect when you meet a financial planner’, is a useful starting point for anyone who’s unsure if financial planning is right for them. It explains what the initial meeting involves, and some of the things that might be discussed.

Continuing to support your staff over the short and long term

On the investment side of super, market volatility continues to be a theme in 2023. After a positive start in January, share markets declined once more in February.

In super, depending on your circumstances, it may be more important to focus on the long-term returns, rather than the short-term noise. Hostplus’ Balanced option, in which most of our members are invested, continues to perform strongly over the long term. Across 10, 15 and 20 years, it remains the leading performer against its peers.1 The option has delivered 8.35% p.a. to members over 20 years to 28 February 2023.

As SuperRatings’ Fund of the Year 2023, we’re proud to deliver our members, and your staff, low admin fees and strong long-term returns. Ultimately, that means more super for their retirement. That’s a plus. Find out more about all the positives Hostplus offers your staff at hostplus.com.au/choose

Hostplus is a top-performing super fund that puts members first. That’s why we’re proud to have been named the 2023 Fund of the Year by third-party ratings agency SuperRatings. Judged across three areas: strong performance, competitive fees, and an ongoing focus on members, we’re thrilled to receive this recognition.

The rating is issued by SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are general advice only and have been prepared without taking account of your objectives, fi nancial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent fi nancial advice before investing. The rating and awards are not recommendation to purchase, sell or hold any product and are only one factor to be taken into account when choosing a super fund. Past performance information is not indicative of future performance. Ratings are subject to change without notice and SuperRatings assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit www.lonsec.com.au/superfund/ratings-and-awards/ for ratings information and to access the full report. © 2022 SuperRatings. All rights reserved. General advice only. Consider the relevant Hostplus PDS and TMD at hostplus.com.au and your objectives, fi nancial situation and needs, which have not been accounted for. Awards and ratings are only one factor to consider. Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 trustee for Hostplus Superannuation Fund, ABN 68 657 495 890. HP2388

WALKING FOR CHANGE : AN INCREDIBLE FUNDRAISING TREK FOR THE WINDERMERE FOUNDATION

On yet another lockdown Friday back in 2020, over several evening drinks on Zoom, a group of ladies agreed to walk the Cape to Cape Track in WA to raise vital funds and awareness for Windermere and contribute to their wonderful work in supporting at-risk children in Victoria to live safer and more stable futures. After a few false starts, 6 members of the self-named “Beyond the Ladies Lounge” networking group, headed to Margaret River to embark on an incredibly challenging experience. The five days were demanding physically and emotionally as they trekked up to 20 kilometres on some days on a variety of terrain.

The 130km Cape to Cape Track traverses the length of Leeuwin-Naturaliste National Park and overlooks the adjoining Ngari Capes Marine Park, alternating spectacular sweeping cliff-top views with stretches of pristine beach. Featuring stunning forests, spectacular coastal outlooks, and a variety of fascinating cliffs, caves and rock formations.

“The Cape to Cape walk in stunning Margaret River done with old friends and new was a physical feat where lots of laughs and groans were had! Helping the kids at Windemere was the common purpose for everyone involved and I’m so grateful to have experienced being part of raising $120,000 with like-minded people.”

SUSAN BURKE

Belgian Beer Café and Malvern Hotel

“Walking the Cape-to-Cape trail started as a way to raise money for a worthy cause, all whilst spending time with 5 inspiring industry women and exploring new territory in this beautiful country of ours. Little did I know, it would also be an adventure that would teach me the power of mindset, resilience, and vulnerability, oh and that toenails do grow back! Amidst the breath-taking views and fascinating wildlife formed an unforgettable camaraderie in 19 strangers that soon became friends. I have always believed true leadership is about empowering others to thrive alongside us, I can honestly say the Cape-to-Cape trek reaffirmed that for me especially on Day 5 which involved 11kms of shoe sucking sand! The support of the team ensured every single person succeeded. I am very thankful to the AHA and many other industry partners for their support to this great cause, and for the unforgettable experience that will stay with me forever.”

JACKIE BOOTH

Jackie Booth Consulting

“In November 2022, a team of 20 trekkers led by AFL legend Matthew ‘Richo’ Richardson, took on the Cape to Cape, Trek to Keep Kids Safe to raise funds for Windermere, supported by the Hotel Care Foundation. The group spent six days hiking the 250km long trail along the Leeuwin-Naturaliste Ridge in Western Australia and raised over $118,000 for Windermere’s Kids on Track program!

We can’t thank the trekkers and Hotel Care Foundation enough for their commitment to our cause and to Windermere. These vital funds will allow us to continue to support vulnerable young Victorian’s and help them to create better futures.”

ADELAIDE MATIN Windermere Foundation

PARTNERS

THE WINTER CHILL IS HERE!

How can the Supagas team assist you?

As we wave goodbye to Autumn and welcome Winter, at Supagas, we understand the importance of your businesses’ gas needs. Providing assistance and support to Supagas customers’ and AHA VIC members through challenges in the market is what enables Supagas to adapt and service your business.

The Hospitality and Foodservices industry is constantly changing and evolving and finding new ways to appeal and service your customers’ is becoming more imperative. Supagas Victorian Branches and Liquid Nitrogen Services (LNS - A division of Supagas) will continue to offer quality products, customer service and delivery to AHA VIC members and the greater community.

The gas professionals at Supagas are here to discuss your business at a time convenient to you. For AHA VIC members the Supagas team

are here to talk about your current cylinder holding and gas needs. The Supagas team will determine your gas utilisation, the gas you require and work with you to help with all your gas needs.

As Winter brings the chill, Supagas can provide a gas solution for your venue. The range of gases Supagas supplies to the Hospitality and Foodservice sector include; Carbon Dioxide in cylinder and bulk, as well as Nitrogen, SupaMix, Heatagas and SupaSwap gases. Did you know, you may find the bubbles in your beer are dispensed with Carbon Dioxide and SupaMix gases such as SupaMix 30, 40 and 55? Do you require Heatagas and Heaters to warm up your venue this season? The experienced hospitality specialists at Supagas will work with you to recommend the most suitable product and configuration to support your venue.

For a greater customer experience, Supagas also offer Dry Ice and Liquid Nitrogen products for Hospitality businesses and venues alike for food and drink presentation.

Do not forget to view Supagas AHA VIC Promotional Offer for your Carbon Dioxide and SupaMix cylinder requirements in Hotel Today!

For more information about Supagas products and how we can assist you this season, contact the team on 13 78 72 or visit www.supagas.com.au to enquire. When you contact Supagas with your inquiry mention that you are a member of AHA VIC to gain access to our competitive AHA VIC exclusive member pricing.

For All Your Heater, Hospitality Gas, Liquid Nitrogen and Dry Ice Needs, contact Supagas!

HOW THE WATERLOO CUP HOTEL IS USING INNOVATION TO IMPROVE THEIR FOOD OFFER

The Waterloo Cup Hotel in Maribyrnong, Melbourne is one of the 23 venues in Victoria and 11 sites in South Australia operated by the Black Rhino Hotel Group.

The Hotel offers a diverse food menu- all at the touch of a button using Menu Master Speed Ovens, purchased from Comcater.

The goal initially was to implement a food offer that was available for their entire trading hours as an addition to their deliverance in customer satisfaction. After collating an attractive menu, the Speed Oven has been a success and also added another stream of revenue.

We caught up with Daniel Hansen, Food Operations Manager for the Black Rhino Hotel Group to uncover how they are using the Menumaster Speed Oven at the Waterloo Cup Hotel.

What food offering is being served in the Waterloo Cup Hotel? We currently offer a variety of snacks and meals from open to close. We’ve created a menu that requires little to no food preparation, can be easily stored and is safe to cook.

With Comcater’s help, we have programmed the Speed Ovens to be able to include things like pizza, pies, cheeseburgers, toasties and my favourite- mozzarella sticks.

It was important that we implemented an offer that was intuitive for our staff to operate after a short training session. The Menumaster

Speed Oven has certainly met that requirement.

How quickly can you produce food?

Using convection, microwave and fan forced heat, the Speed oven cooks everything very quickly. It can be programmed to cook in multiple stages in a single cycle, which means you can ensure that food is heated though but is cooked to the right texture on the outside of the dish.

How easy is it to operate and program the Menumaster speed oven?

The Menumaster Speed Oven is really easy for our team to operate. It’s basically opening the oven, pressing a preprogramed button, closing the door and the job’s done.

What sort of challenges did you face when introducing a food service offering?

We were looking for an option that we could fit behind a bar, be in

customer view, can be easily installed and moved if need be and most importantly, easy to use by our staff.

The Speed Oven is ventless and does not require a range hood, only requires a small foot print, doesn’t look offensive, operates quietly and intuitive for our staff to operate.

For those reasons, it was the best option presented to us when we explored the market.

What advice would you give a business that would benefit from introducing a food offering?

Get in touch with the guys at Comcater for a demo!

Speak to a Comcater equipment specialist to discover how you can easily increase your food offering and revenue. Contact Comcater on 1300 309 262 or visiT Comcater.com.au

Behind every great menu

Comcater is Australia’s most trusted commercial kitchens expert. We live and love food service, cooking up the kitchens of tomorrow for more than 40 years.

NEW PARTNERS

ENERCOM ENERGY SOLUTIONS

Enercom Energy Solutions is an innovative and leading provider of comprehensive energy solutions, extending its expertise to benefit members of the Australian Hotels Association Victoria. With a focus on energy brokering, group energy procurement, and commercial solar installations, Enercom empowers AHA (VIC) members to optimise energy usage, reduce costs, and enhance sustainability.

As seasoned energy brokers, Enercom negotiates competitive energy contracts on behalf of our members, securing favourable terms and pricing with a selection of the best energy retailers in Australia. Also, through their unique group energy procurement services, they leverage collective purchasing power, enabling members to achieve significant cost savings.

Additionally, Enercom’s sustainability team can assist members in designing and installing commercial solar systems, enabling them to harness renewable energy and lower their environmental impact.

Enercom are here to support you in achieving your energy goals, maximising cost savings, and embracing sustainable practices.

www.enercomenergysolutions.com.au

Alan Worman M 0478 822 448

E alan.worman@enercomenergy.com.au

ME&U

me&u is the global leader in at-table ordering. Our purpose at me&u is to create a better and smarter future for hospitality whilst providing guests with extraordinary experiences. From a simple tap, customers can order & pay from the convenience of their phones.

Unlock more sales

Visual menus and features like cart upsells and easy reordering to get your guests spending more.

Improve the guest experience

No more waiting in queues and servers spending more time delivering great customer service means a better experience for your guests.

Get to know your customers

Optimise the guest experience with access to data and live feedback through the app. For more information visit, meandu.com or get in touch:

Simon Watson

simon@meandu.com.au

+61 490 207 760

OAKDALE MEAT CO

Oakdale Meat Co. is one of Australia’s leading processors of premium beef to the wholesale, retail, and food service sectors. A third-generation family-owned business, they provide a range of value-added processing and packaging services for many well-known Australian food companies. All of their products are produced using the most rigorous Australian and global quality assurance and food safety standards to ensure consistent eating quality.

All products are available to order through PFD Food Services.

Ryan Young ryoung@oakdalemeat.com.au

0432 267 225 www.oakdalemeat.com.au

NEW HOTEL MEMBERS

CLIFTON HOTEL

99 HIGH STREET KEW, VIC, 3101

KEY CONTACT: ANNA TOUHY

LICENSEE: HIGH STREET KEW OPERATIONS PTY LTD

DIVISION: HAWTHORN / KEW

HOTEL TRARALGON

171 FRANKLIN STREET, TRARALGON

KEY CONTACT: GEORGE ZURCAS

LICENSEE: RYAN’S FAMILY HOTEL PTY LTD

DIVISION: SALE / TRARALGON

Positioned on the corner of Franklin and Kay Street in the heart of Traralgon’s CBD, Hotel Traralgon is arguably one of Latrobe valleys most historically significant landmarks. The building was built in 1914. The corner-positioned Hotel replaced the Travellers Rest that was originally built on the site by Duncan Campbell in 1858.

MCIVOR RESTAURANT AND BAR

54 MCIVOR HWY, KENNINGTON VIC 3550

KEY CONTACT: GEORGE ZURCAS

LICENSEE: DECK EVENTS PTY LTD

DIVISION: BENDIGO EAST

For more than a century, The McIvor hotel on McIvor Highway in Kennington has been serving locals and visitors cold beer and pub fare with flair. In chilly months cosy up by the fire on one of the leather Chesterfield couches in rustic surrounds; or during balmy months take to The Secret Garden out back for a cocktail catch-up with friends and family. From chicken parmas to perfectly cooked steak, there is something to tempt all tastes and washed down with an icy pot of ale.

THE DECK BENDIGO

131 MCCRAE ST, BENDIGO VIC 3550

KEY CONTACT: GEORGE ZURCAS

LICENSEE: ALBERT HOTEL BENDIGO PTY LTD

DIVISION: BENDIGO EAST

From Footy in the beer garden to $10 pasta nights, the crew at The Deck in Bendigo are locked in and ready to warm you up. This live music venue boasts a big screen for customers to watch their favourite sport in the beer garden, 3 for $10 tacos till they run out, $1 Wings and to make it even better, free Pool with any meal purchase and $10 Jack Daniels all night on special days during the season!

FARMERS ARMS HOTEL BEEAC

87 MAIN ST, BEEAC VIC 3251

KEY CONTACT: COLIN MCDOWELL

LICENSEE: FLAT OUT ENTERPRISES PTY LTD

DIVISION: POLWARTH

Located in a small country town in the Lakes District with a rich heritage, The Farmers Arms Hotel celebrated 100 years in 2014, and is known for great food, friendly service and good times.

Their menu is a mix of pub classics and modern creations from the land and from the sea. A kids menu is available and they also offer vegan and gluten free options. Look out for their chef’s specials, lunch specials and daily offers!

AHA (Vic) Partner Directory

ACCOUNTING AND BUSINESS ADVISORY SERVICES

SW Accountants & Advisors www.sw-au.com

Tim Stillwell

tstillwell@sw-au.com

03 86351861

Charman Partners www.charmanpartners.com.au

David Gow

david@charmanpartners.com.au

03 9878 8200

HTL Capital htlproperty.com.au

Matthew Wright Matthew.wright@htlcapital.com.au 0423 182 144

Pacific Business Partners www.pacificbusinesspartners.com.au

Alistair Jarvis alistair@pacificca.com.au 0412 811 702

BEVERAGE SUPPLIERS

Australian Liquor Marketers (ALM) www.almliquor.com.au

Jeremy Goodale

jeremy.goodale@almliquor.com.au

03 8368 6333

Campari Group www.camparigroup.com/en

Peta Hemphill peta.hemphill@campari.com 0488 235 712

Carlton & United Breweries www.cub.com.au

Tim Powell tim.powell@cub.com.au

03 9420 6468 I 0417 416 050

Coca-Cola Europacific Partners www.ccamatil.com

Justin Mckenzie justin.mckenzie@ccep.com

0400 637 085

CUB Premium Beverages www.asahipremiumbeverages.com

Simon Grant simon.grant@cub.com.au 0411 205 161

Diageo Australia www.diageo.com

Lucy Perkins lucy.perkins@diageo.com 0490 301 970

Lion www.lionco.com

Matt Windsor matthew.windsor@lionco.com 03 9277 5826 I 0417 262 270

Nakedlife Non-Alc Spirits www.nakedlifespirits.com.au/ pages/aha-vic-trade-offer

Edward Shrimplin ed@nakedlife.com.au 0478 658 663

Superdrop www.idlehourvodka.com Ewen Pettit ewen@idlehourvodka.com

Top Shelf International www.topshelfgroup.com.au

Rick Maplestone rick.maplestone@topshelfgroup.com.au 0419 556 605

Treasury Wine Estates www.treasurywineestates.com

Neil Grant neil.grant@tweglobal.com 0412107 764

ATM

AND EFTPOS CASH OUT

SUPPLIERS

Banktech Group www.banktech.com.au

Michael Queale michaelq@banktech.com.au 0408 462 321

NEXT Payments www.nextpayments.com.au

John Bakker jbakker@nextpayments.com.au 0418 500 868

AHA (Vic) Partner Directory

AUDIO, LIGHTING & STAGING

Jands www.jands.com.au

Ilias Sintrikos ISintrikos@jands.com.au

0408 506 620

BANKING SERVICES

Commonwealth Bank www.commbank.com.au

Steven Chapman Steven.Chapman@cba.com.au

0436 820 085

BOOKKEEPING

OnTap Hospitality www.on-tap.com.au

Freddie Deegan freddie@on-tap.com.au 03 8779 6505

BUILDING MATERIALS

Bunnings www.bunnings.com.au

Laura Downes ldownes@bunnings.com.au 0439 852 394

BUILDING AND INTERIORS DESIGN GROUP

TM Design Group www.tmdg.com.au

Ian Macklin imacklin@tmdg.com.au 0417 147 110

BUILDING AND MAINTENANCE SERVICES

Johns Lyng Group www.johnslyng.com.au

Jake Pantas jpantas@johnslyng.com.au 0427 971350

CASH SOLUTIONS

Authentic Security www.authenticsecurity.com.au

Adam Lowdell alowdell@authenticsecurity.com.au

0475 832 770

CLEANING SERVICES

KADD Facility Group www.kaddfacilitygroup.com.au

Nick Bailey nick.bailey@kaddfg.com.au

03 9545 5759

DEFIBRILLATORS

AED Authority aedauthority.com.au

Wayne Thomas wayne@aedauthority.com.au

0437 803 353

DIGITAL MARKETING

Impact Data www.impactdata.com.au

Sarah Franklyn sarah.franklyn@impactdata.com.au

03 9827 7790

AHA (Vic) Partner Directory

EFTPOS & PAYMENTS

Oolio Pay www.oolio.com

Pia Davis pia.davis@ooliogroup.com

0438877183

Zeller www.myzeller.com

Chris Rich chris.rich@myzeller.com

0422 269 315

ENERGY

Trans Tasman Energy Group www.tteg.com.au

Craig Marschall cmarschall@tteg.com.au 1300 118 834

Enercom Energy www.enercomenergysolutions.com.au

Alan Worman M 0478 822 448 E alan.worman@ enercomenergy.com.au

ENERGY – SOLAR

Solar Energy Enterprises www.solarenergyenterprises.com.au

Adam Dragic adam@solarenergyenterprises.com.au 0404 944 449

Energis www.energis.com.au steven@energis.com 0418 317170

ENERGY DRINK

Red Bull Australia www.redbull.com.au

Zane Hudson zane.hudson@redbull.com 03 9647 7402 I 0423 799 371

EVENT STAGING

Encore Event Technologies www.encore-anzpac.com

Catrina Bennell catrina.bennell@encore-anzpac.com.au 0408 679 958

EQUIPMENT LEASE AND RENTAL SOLUTIONS

Silver Chef www.silverchef.com.au

Cam Hardy cameron.hardy@silverchef.com.au 0436 699 009

FINANCE SOLUTIONS

Berkley Capital Partners www.bcpartners.com.au

Wal Constable wal.constable@bcpartners.com.au 0422 009 639

FOODSERVICE EQUIPMENT

Comcater www.comcater.com.au

Matthew Crozier m.crozier@comcater.com.au 0475 777 006

Chef’s Hat www.chefshat.com.au

Sadik Ardolli sa@chefshat.com.au 0409 254 423

FOOD SERVICE DISTRIBUTORS

PFD Food Services www.pfdfoods.com.au

Gavin Keegan gkeegan@pfdfoods.com.au 0457184 505

Nestle Professional www.nestleprofessional.com.au

Amanda Stamp amanda.stamp@au.nestle.com 0418 619 814

Oakdale Meat Co www.oakdalemeat.com.au

Ryan Young

ryoung@oakdalemeat.com.au 0432 267 225

AHA (Vic) Partner Directory

FURNITURE & REFURBISHMENT SPECIALISTS

Strand Hospitality Furniture www.strandhospitalityfurniture.com.au

Rob Lens

rob@strand.furniture

0422 049 355 | 03 9421 4717

GAMING

Keno www.keno.com.au

Jade Clark jade.clark@thelotterycorporation.com

0400 941 728

Tabcorp www.tabcorp.com.au

Paul Carew carewp@tabcorp.com.au

03 9868 24281 | 0439 398 761

GAMING MACHINE MANUFACTURERS

Aristocrat www.aristocrattechnologies.com

Matt Mccarroll matt.mccarroll@aristocrat.com

03 9644 1000 I 0438 457 246

Konami

www.konami.com/en

Matt Stuart stuart0307@konamigaming.com 0419 245 023

Light & Wonder

Sandra Renwick srenwick@lnw.com

0420 315 461

GAS SUPPLIER (CYLINDER & BULK)

Supagas www.supagas.com.au

Leigh Street

LeighStreet@supagas.com.au

0410 533 941

GIFT CARDS

The Card Network www.pubandbar.gift

Hannah Clarke

hannah@tcnpayments.com

0406 172 797

HOSPITALITY TECHNOLOGY

me&u www.meandu.com

Simon Watson simon@meandu.com.au

0490 207 760

MrYum www.about.mryum.com

Asher Jonas asher@mryum.com

0425148 722

Operandio operandio.com/aha

Daniel Scoble daniel@operandio.com

0422 398 294

ICE MAKING EQUIPMENT AND SERVICES

Coast Ice & Cold Solutions www.coastdistributors.com.au

William Knott william@coastdistributions.com.au

0466 180 024

IMMIGRATION ADVICE & PROCESSING

Absolute Immigration Services www.absoluteimmigration.com

Majlinda Lulo majlinda.lulo@absoluteimmigration.com

1300 227 658

INSURANCE

Adroit Insurance and Risk www.adroit.com.au

Travis Noffke travisn@adroit.com.au

0419 299 402

Bupa www.bupa.com.au/corporate

Katie Dolling katie.dolling@bupa.com.au

AHA (Vic) Partner Directory

IT MANAGEMENT

Efex www.efex.com.au

David Rose david.rose@efex.com.au 0478116112

JUKEBOXES & POOL TABLES

Armada www.amarda.com.au

Con Frances cfrances@amarda.com.au 0487 555 445

LIQUOR, GAMING & PLANNING LAWYERS

BSP Lawyers www.bsplawyers.com.au

Alison Elverd aelverd@bsplawyers.com.au

Elizabeth Priddle epriddle@bsplawyers.com.au 03 9670 0722

Wisewould Mahony www.wisewoulds.com.au

Tony Joyce tony.joyce@wisemah.com.au

Paul Ryan paul.ryan@wisemah.com.au 0418 393 535

LIQUOR BUYING GROUPS

United Innkeeper Association

Thirsty Camel/ Liquor $avers/Drink Link www.thirstycamel.com.au

Adrian Moelands adrianm@thirstycamel.com.au 0408 871 629

Liquor Marketing Group www.lmg.com.au

Chris Christofi cchristofi@lmg.com.au 0401 714 257

MEDIA

The Age www.theage.com.au

Marina Caccavari mcaccavari@fairfaxmedia.com.au 0439 773 584

MUSIC SOLUTIONS

Nightlife Music www.nightlife.com.au

Chris Condoleon chris@nightlife.com.au (07) 3858 2565

OIL MANAGEMENT SYSTEMS

Cookers Oil www.cookers.com.au

Robbie Coccaro rcoccaro@cookers.com.au 0447 474 425

OUTDOOR HEATING SOLUTIONS

Thermofilm www.thermofilm.com.au

Greg Trezise g.trezise@thermofilm.com.au 0402127 375

OUTSOURCED ACCOMMODATION SERVICE

PROVIDER

ahs hospitality www.ahshospitality.com.au

Leanne Graham lgraham@ahshospitality.com.au 0417 698 639

AHA (Vic) Partner Directory

PAY TV

Foxtel for Business www.foxtelbusiness.com.au

Mark Bishop mark.bishop@foxtel.com.au

0409 468 042

Stan Sport www.stan.com.au

Tim Fishwick tim.fishwick@stan.com.au

0416 208 417

PLAYGROUND EQUIPMENT

Rhino Play www.rhinoplay.com.au

Adi Soerjanto adi@rhinoplay.com.au 0410 025 898

PRINT MANAGEMENT

Invicium www.invicium.com.au

Tim Campisi tim@invicium.com.au 0422 214 413

POINT OF SALE SYSTEMS

Bepoz Oolio www.bepoz.com.au

Pia Davis pia.davis@ooliogroup.com 0438877183

H & L Australia www.hlaustralia.com.au

Ben Williams ben.williams@aspiresoftware.com 0421 748 010

RECRUITMENT

Lorg Talent www.lorgtalent.com

Seamus Taaffe staaffe@lorgtalent.com 0419 360 210

REFRIGERATION

United Refrigeration www.unitedrefrig.com.au

Dean Ferraro dean@unitedrefrig.com.au 0448 994 446

RESERVATION SOFTWARE

Now Book It www.nowbookit.com

Megan Mclennan megan@nowbookit.com 0428 938 089

SNACKFOOD SUPPLIER

The Smith’s Snackfood Company www.smiths.com.au

Wayne McConnell wayne.mcconnell@pepsico.com 0412 806 907

SPORTS ENTERTAINMENT

Fanzo www.fanzo.com.au

Jonathan Richards jono@fanzo.com 0423 557 691

AHA (Vic) Partner Directory

SUPERANNUATION

HOSTPLUS www.hostplus.com.au

Amy Dicker adicker@hostplus.com.au

03 8636 7713 I 0437 591 645

TOBACCO SUPPLIER

British American Tobacco Australia www.bata.com.au

Nicholas Booth nicholas_booth@bat.com 0414 783 608

TRAINING

Typsy www.typsy.com

Jeremy Guard jeremy@typsy.com 0413 397 063

William Angliss Institute of TAFE www.angliss.edu.au

Brendan Clennett brendan.clennett@angliss.edu.au

03 9606 2447

VALUERS AND PROPERTY BROKERS

Charter Keck Cramer www.charterkc.com.au

Tony Close tony.close@charterkc.com.au

03 8102 8873 | 0407 510 025

CRE Brokers www.crebrokers.com

Phil Mammolito phil@crebrokers.com.au 0438 371 094

VISUAL ENTERTAINMENT SOLUTIONS

Big Screen Video www.bigscreenvideo.com.au

Craig Thomson craig@bigscreenvideo.com.au 1300 BIG SCREEN | 0418 531 802

WORKFORCE MANAGEMENT SOFTWARE

Tanda www.tanda.co

Nick Braban nick.braban@tanda.co 0402 846 900

WORK FROM HOSPO

Third Place www.cityofmelbourne.crd.co Dean Katz brett@third-place.org 0413 497 225

GOLDEN TRAIN

Our golden train is back bigger and better, with the best games ready to entertain

• Featuring our famous Hold & Spin game mechanic

• Includes our classic games; Where’s the Gold, Queen of the Nile and 50 Lions with $1 denom

• Launching on our prestigious MarsX cabinet

To request a call from your Aristocrat Business Partner, Please scan the QR Code

AHA (VIC) principal partners

AHA (VIC) corporate partners