The Australian Funeral Director - March 24

THE AUSTRALIAN

Official Journal of the Australian

Directors Association Ltd.

NATIONAL OFFICE

Suite 6, 27-31 Duerdin Street

Notting Hill VIC 3168

PO Box 1048

Mount Waverley VIC 3149

Tel: 03 9859 9966

Fax: 03 9819 7390

Website: www.afda.org.au

NATIONAL COUNCIL

NATIONAL EXECUTIVE COMMITTEE

President: Kelly Scott

Senior Vice President: Asha Dooley

Junior Vice President: Deanne McLeod

Treasurer: James MacLeod

DIVISIONAL REPRESENTATIVES

ON NATIONAL COUNCIL

NSW/ACT

Nick Maurer, Simon Law, Asha Dooley

QUEENSLAND

Laurel Shanley, Matt Hansen, Don Burstow

SOUTH AUSTRALIA/NORTHERN TERRITORY

Sharyn Moll, Peter Caporaso

TASMANIA

Paul Graham, Travis Tann

VICTORIA

Kelly Scott, James MacLeod, Andrew Pinder

WESTERN AUSTRALIA

Adrian Barrett, Deanne McLeod

NATIONAL OFFICE STAFF

DALE GILSON

Chief Executive Officer

Email: ceo@afda.org.au

KATE CHAPLEY

Executive & Member Liaison Officer (SA/NT & WA)

Corporate Partnerships

Email: kate.chapley@afda.org.au

THERESA BERNSTEIN

Finance Manager

Email: accounts@afda.org.au

EDWINA ELLICOTT

Executive & Member Liaison Officer (NSW/ACT & QLD)

National Education

Email: edwina.ellicott@afda.org.au

SHERIDA GOOD

Executive & Member Liaison Officer (VIC & TAS)

Events (VIC, TAS & WA)

Email: sherida.good@afda.org.au

DEANNE BROWN

National Convention Coordinator

Events (NSW/ACT & QLD)

Email: deanne.brown@afda.org.au

LUCINDA CATE

Communications & Marketing Officer

Member Services

Email: lucinda.cate@afda.org.au

CORALIE HIGGINS

Administration Support Coordinator

Email: coralie.higgins@afda.org.au

Editor:

Email:

Registered

What’s Happening

Code of Ethics

Members of the Australian Funeral Directors Association agree to honour the spirit and provisions of the Code and as subscribers to the Code to hereby affirm and accept willingly the responsibilities and privileges that are implied by membership of the Association.

1. To maintain in all matters the highest standards of business, professional and personal conduct.

2. To respect in all circumstances the confidentiality and trust placed in us by our clients and members of the public.

3. To ensure that staff are qualified and competent.

4. To ensure that facilities are adequate for all services rendered to the community.

5. To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients.

6. To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.

7. To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.

8. To ensure that all advertising is in good taste and directed to informing the public.

9. To be thoroughly conversant with the laws of the land as they apply to funeral service and allied industries and professions.

10.

provide access to a client advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.

National President’s Message

Welcome to 2024, and what a start to the year it has been already!

Our National Convention is fast approaching, and we have an excellent program organised for you! Our keynote speaker is the inspiring and incredible Anna Meares OAM – a retired Australian Track Cyclist, Olympic and Commonwealth Games gold medallist, and a four-time world champion. She made an amazing comeback after a horrific cycling accident where she broke her neck. Her story will surely amaze you!

Hosting our first 'aligned' conference with The Australian Institute of Embalming (AIE) means both AFDA and AIE members will have new opportunities to learn from each other and share some of our educational sessions. I am truly excited to see these two dedicated groups of professionals come together. We complement each other in delivering excellent funeral care, so it makes absolute sense to share our common goals, challenges, and information to enhance the funeral experience for the families we serve. Personally, I have recently returned to the mortuary after some time, and I am looking forward to learning more and enhancing my skills.

Our care and respect for those entrusted to us form

the foundation of what we do, which is highlighted in the Funeral Learning Hub (FLH). As caretakers of a loved one, when families feel reassured that their loved one is given the best care possible, it fosters a more positive, trusting experience with their funeral director.

Speaking of the FLH – Wow! I am blown away by this incredible resource for our members! Have you signed up yet? If not, do not delay! I am working through the courses and I'm impressed by the comprehensive content, the user-friendly application, and the depth it offers in all things funerals. We have a new member of staff starting shortly, and the 'Induction to the Funeral Industry' bundle is an excellent way to introduce a new team member to funeral service and what we do.

Thank you to all the contributors from our membership who have shared their valuable experience and knowledge in the FLH, providing a firsthand understanding of various components of funeral service. Knowing that our staff will learn from these key funeral professionals is just an added bonus – and it is all part of your membership! The foundation courses are not just for those coming in or new to the industry; they are a powerful reminder to all of us of why we do what we do and how incredible the people who work in the funeral profession are, possessing an amazing range of attributes and skills.

The FLH is getting better and better, and it will continue to grow. For those who think they don’t have time to sit down and do a course, check out the new 'Lunch & Learn' short courses to whet your appetite – an easy introduction with topics such as Active Listening, Handling Criticism, Apologies, and Thriving as a Highly Sensitive Person.

While the 2024 Convention in Adelaide and the FLH have been our recent focus, the National Council is still working behind the scenes on the Constitution Review (which is with a legal professional going through the

suggested amendments we have identified) and the Membership Committee is working to identify potential membership growth and extended categories. Of course, planning is already well underway for the 2024 AGMs, so keep an eye out for those dates and destinations as we have a couple of joint Divisional gatherings, which are always great opportunities to catch up with colleagues interstate whom you may not see very often.

A new year brings new opportunities and it is often a time to think about changes we would like to make, and if there was one, I would ask you to consider as a member of the AFDA to support a new sponsor this year. Look around in your business and consider if there is one of our incredible sponsors who could make things a little easier this year or offer your business a new product or service, support your human resources or your insurance needs.

Our Association would not be what it is today and allow us to do what we are able to do on behalf of our members in Advocacy, Media, Events, and Education without the support of our partners who sponsor these projects. Thank you to our 2024 Supporters – our National Corporate Partners and our Divisional and Convention sponsors – all of whom are just as dedicated and committed to excellent funeral care as we are!

I look forward to seeing as many members as possible in Adelaide!

Warm regards

Kelly Scott

Membership News

Welcome to New Member

HERITAGE & HERITAGE FUNERALS

In 1934, Frank Heritage, affectionately known as ‘Spriggy’, bravely ventured into the world of funeral services, driven by a dissatisfaction with local offerings. At just 26, he established Frank S Heritage Undertaker, commencing his journey of service to the Healesville community with eight funerals in his inaugural year.

Operating as a family-run enterprise from its inception, Frank's sons, Keith and Robert (affectionately known as Robbie), joined the business in 1951.

Welcome to New Affiliate Member

CEREMONYCAST

The way we say goodbye to loved ones has been transformed by technology. Professional livestreaming is now a vital part of modern funerals and CeremonyCast has seen first-hand how society has readily embraced new ways of farewelling family and friends.

Not so long ago, funeral livestreaming and recording was a niche request. Despite documenting every moment of our lives via photos and videos, a camera at a funeral was a rare sight. Filming or taking photos felt awkward or even disrespectful. COVID lockdowns

Sadly, Frank passed away in 1964, leaving Robbie and Keith to carry on his legacy, renaming the business Frank Heritage & Sons. Under their stewardship, the business expanded, opening additional locations in Lilydale and Croydon between 1967 and 1971, which were later sold.

Following a 10-year hiatus, Robbie, together with his son Gavan and colleague Jim Harper, revitalised the family business by acquiring land in Wantirna and constructing a funeral home in 1997. In 2003, Jim retired, leaving the reins in the capable hands of Robbie and Gavan.

turned all of that on its head. Necessity meant many aspects of our lives shifted online and we became accustomed to seeing cameras at funerals. Attending a funeral via livestream became the norm, in-turn socially acceptable, and is now an expected part of any funeral or memorial alongside flowers, service booklets and transport.

The livestreaming industry has responded to that enormous pace of change. Funeral livestreams are now incredibly professional and polished productions, vision-mixed using multiple cameras and microphones to capture all the important details of the ceremony while

Today, operating under the banner of Heritage & Heritage Funerals, the business flourishes, exemplifying the core values of compassion, dedication, and personalised care.

Proud members of the local community, Heritage & Heritage Funerals actively sponsor various local sporting and care facilities, a testament to Robbie's passion for giving back.

Despite their growth, Heritage & Heritage Funerals spans over four generations and remains grounded in familial values, with Robbie actively engaged in day-to-day operations, alongside his son Gavan, daughter Janet, a longstanding management team (Grant, Sam and Sophie), and a dedicated staff of approximately 20 individuals, including his granddaughters, Jaime and Charlotte.

Heritage & Heritage Funerals has proudly joined AFDA to enhance their professional growth, stay abreast of industry developments, and actively contribute to the progression of funeral services in Victoria.

remaining discreet and respectful. People watching say joining via livestream can feel just like being there in person.

The funeral video also takes on a new angle after the ceremony is over. Families tell us re-watching the tributes at a later date, when they feel ready, brings renewed comfort with the video becoming a valuable part of family history.

CeremonyCast is based in Sydney and covers a wide area across eastern NSW. Since 2018, we’ve grown to a team of five staff, combining backgrounds in funeral celebrancy, TV and videography. And our services have expanded to also include beautiful funeral photography, tribute slideshows and audio-visual support alongside our livestreaming and recording.

Owner Stephen Lee and all the team at CeremonyCast are thrilled to be joining our friends at AFDA as an Affiliate Member and we look forward to working alongside funeral directors. Contact us any time via info@ceremonycast.com.au, 02 8325 1723 or visit www.ceremonycast.com.au.

Membership Applications

Applications are accepted subject to advertising. Members have 21 days in which to make comment to national office.

FULL MEMBERSHIP

Quinn Funerals

Kim Quinn

16 Jervois Street

Port Augusta SA 5700

AFFILIATE MEMBERSHIP

Divine Mortuary Transfers

Lawrie Binion

8A James Street

Selby VIC 3159

Membership Applications

Approved

AFFILIATE MEMBERSHIP

KeyInvest Ltd

Adrian Elston

L5, 49 Gawler Place

Adelaide SA 5000

Edstein Creative Pty Ltd

Noel Rippon

128-130 Manning River Drive

Taree South NSW 2430

Notes of Love

Greg Trezise

50A Earlston Circuit

Cranbourne VIC 3977

Membership Movements

NEW

NOMINATED REPRESENTATIVE

William Farmer Funeral Directors

New Additional Representative is Jesse Cattell

NEW

ADDITIONAL REPRESENTATIVES

McGlynn Hunt Funerals

New Additional Representative is Taryn Hunt

Napier Park Funerals

New Additional Representative is Ruth Chilver

Welcome to New Affiliate Member

GRANDIFLORA NURSERIES PTY LTD

Grandiflora is a familyowned rose breeder and grower in Melbourne. Growing ‘Australia’s Finest Roses’ for 70 years, we are proud that the third generation is actively involved in the daily operations of the company. Ms Jamee Schreuders manages the floral tribute division that supplies Melbourne funeral businesses with stunning casket sheafs and personalised floral creations year-round.

When grief casts its shadow, the language of flowers often speaks where words falter. In this tender space, Grandiflora Floral Tributes steps in, not just as a supplier of floral arrangements, but as a

partner in expressing unspoken emotions and weaving solace through blossoms.

Grandiflora's philosophy is centred on bespoke tributes, as unique as the lives they honour. Our talented team, led by Jamee, delves into the essence of the departed, crafting arrangements that resonate with their personality, passions, and life stories. We don't just make flower arrangements – we listen to families, learn about their loved ones, and then translate that essence into floral arrangements.

Our dedicated team of qualified florists create each floral tribute arrangement with care, precision and passion. Each florist has over 15 years of experience and works hard to create unique and meaningful floral tributes. From classic double ended casket sheafs, floral blankets and vegetable caskets to unique and creative floral designs including animals, sporting logos, even a VB can made completely of flowers.

The team's commitment extends beyond aesthetics. We prioritise ethically sourced blooms from local growers where possible, thus ensuring both freshness and environmental sustainability.

So, the next time you see a floral tribute adorning a loved one's final resting place, remember that it might not just be flowers. It might be a story whispered in blooms, a testament to the life well lived, and a gentle touch of empathy from the compassionate artists at Grandiflora Floral Tributes.

For further information contact Shane Cooke via floraltributes@grandiflora.com.au or visit www.grandiflora.com.au

HA+ STRETCHER

Experience convenience and durability with the stainless steel removable tray. It securely locks onto the stretcher with positioners, integrating safety rails and telescopic levers for easy manoeuvrability. The HA+ Stretcher is enhanced with reinforced handle grips, a protective rubber weatherstrip, 4 attack wheels for improved load distribution, lightweight yet strong aluminum stamping feet, and an intermediate stop for seamless patient transfer. Elevate your transfer experience with our premium, feature-rich tray system.

HA+ POWER STRETCHER

Discover our advanced loading solution for ultimate safety and ease. Built from durable powder-coated aluminum steel, the HA+ Power Stretcher ensures smooth operations with self-lubrication and foot lever control. Effortlessly installable with manhole covers, it features automatic functions like charging upon being folded inside the vehicle, and an anchor point with semi-automatic extraction. Offering stainless steel durability, safety hooks, and a remote unlocking cable system for easy maintenance, our system guarantees reliability and convenience in every use.

Height: 950(+5)

Weight: 45kg

Load: 250kg

STRETCHER

Length: 2375mm

Width: 575mm

Weight: 72kg

Load: 300kg SUPPORT

Length: 2040mm

Width: 600mm

Weight: 120kg

From the CEO

The first ever aligned AFDA Convention and AIE Conference is almost here.

The term 'aligned' is important as our aim is to unite both funeral directors and embalmers, recognising their indispensable roles in delivering the necessary care and support to grieving families, while preserving the essence of their own annual events.

We will converge on Friday night and Saturday for joint education sessions with Thursday night and Friday daytime reserved for AIE members, while Sunday is dedicated to AFDA members. AFDA members will have the opportunity to participate in the AIE Conference for the Graduation Ceremony on Thursday night and Friday education sessions, and vice versa for AIE members who may choose to attend AFDA education sessions on Sunday.

Congratulations to the AIE Scholarship winner Leah Gardiner. What a great year to be the winner and be able to mingle with both AIE and AFDA members at the AIE Conference as part of the AIE Scholarship prize which included complimentary registration for attendance at the 2024 AIE Conference plus return economy airfare from the winners nearest capital city, three night’s

accommodation and prize money of $1,000. Our thanks to Bowra & O’Dea who proudly sponsor the AIE Scholarship each year.

We take this opportunity to welcome AFRM Claims Advocacy as a new National Corporate Partner. AFRM Claims Advocacy’s purpose is to alleviate financial stress from families by managing their loved one’s life insurance claim and superannuation death benefits. If you haven’t already met Bruno Muraca from AFRM Claims Advocacy at AFDA events, please say hello when you do cross paths.

By now you will have received a request for the number of funerals conducted by your funeral business to be uploaded into your account on the member portal for the calendar year 2023. It is important that these are completed by the end of March as it assists both Divisional and National Councils to budget on likely subscription income for 2024/2025.

Every month we are seeing an increase in the number of users of the Funeral Learning Hub

National President Kelly Scott and I presented at the recent FDANZ Conference in Rotorua, New Zealand where a particular focus was on the AFDA Funeral Learning Hub. New Zealand and the United Kingdom were the first to implement the Funeral Learning Hub and it was a great opportunity to learn from each other and how each of our members has embraced online learning, and where future opportunities lie.

Every month we are seeing an increase in the number of users of the Funeral Learning Hub. We now have over 400 users, with our first members now receiving their Digital Badges supplied through Credly. Among our most sought-after courses are The First Call and Transfer, The Role of the Funeral Director, Australian Funeral Directors Association, The Funeral, and Cremation – An Introduction.

While AFDA receives a low number of complaints from the 102,000 funerals our members conduct annually, where processes could be improved, the Funeral Learning Hub has a course to assist. There are many courses to further the skills of members and it is also very helpful in assisting with onboarding of new staff.

The Constitution review continues and there will be an opportunity for members to review a draft when all the heavy lifting has been done. We are also undertaking a membership category review to consider if our categories best reflect both our existing membership and the opportunities that may be out there to grow as an Association.

With 2024 upon us, I look forward to starting the new year’s travel regime and seeing you all at many of our upcoming events, kicking off with the 2024 AFDA Convention and AIE Conference. Our line up of speakers is exciting and as always, the social activities are going to be a lot of fun. I look forward to seeing you in Adelaide if not before.

Dale Gilson

In the News Review of WA Cemeteries Act 1986 and Cremations Act 1929

The WA Department of Local Government, Sport and Cultural Industries (DLGSC) is currently conducting a review of the Cemeteries Act 1986 and Cremations Act 1929.

The Cemeteries Act 1986 and the Cremation Act 1929 have not been substantially reviewed or amended since their introduction. To ensure the legislation regulating the interment industry is responsive to community expectations and industry needs, the DLGSC invited industry stakeholders to provide feedback on the adequacy and effectiveness of these Acts, in particular, on the following topics:

1. Potential consolidation of existing legislation into a single Act

2. Alternative methods for the disposal of human remains

3. Cemetery redevelopment

4. Burials outside of proclaimed cemeteries

5. Licensing of funeral directors and monumental masons

6. Cremation services

7. Consistency of forms and fees.

The review of the Acts provides what is potentially a once in a lifetime opportunity to influence legislation governing the funeral industry, particularly in light of developments in the industry since the Acts were last reviewed.

Recent trends and current and future trends that need to be considered in this review are:

• The increased cost of living/financial pressure;

• The increased scrutiny of the industry;

• The increased number of no service funerals;

• Changing technology, including new forms of ‘cremation’;

• The potential for licensing of private crematoria; and

• New customer trends, such as an increased focus on ‘green’ funerals.

Consulting firm Anacta, a full-service public affairs company that specialises in campaigns, research, strategy and government relations, prepared a submission on behalf of the AFDA WA Division, consolidating feedback provided by members at a meeting in January 2024.

The overarching narrative of the submission was to recommend that all parties in the sector are held to the same high standards already required of AFDA members and that the clear focus for the government is to improve outcomes for WA families.

Some of the focal points of this submission are:

- A preference that the Acts be combined into one Act, and governed by one Government Department;

- Clear and inclusive definitions to ensure consistency and inclusive regulation, eg comprehensive definition of ‘funeral director’; and

- Improvements that can be made to forms, processes and policies to improve the level of care and support that funeral directors can provide to their families.

Thank you to the WA members who attended the meeting in January and provided valuable feedback on the Acts.

The Department will now summarise feedback from members of the public, funeral directors and other stakeholders into a Decision Regulatory Impact Statement (DRIS) which will

be presented to the Minister of Health. The Minister will consider the DRIS and determine the next steps.

Legislation may need to be drafted and subsequently passed by the WA Parliament. This could be in the form of a new Act(s) and regulations, or amendments to the existing Acts and regulations. The form of the reforms will be determined once preferred options have been identified. There may also be a need for consequential amendments to other legislation.

Transitional provisions may be required to allow the industry and the community time to adjust to changes and comply with any new requirements. Further information about the implementation process will be outlined in the DRIS once the preferred options have been identified.

It is proposed that the effectiveness of any new or amended legislation will be reviewed five years after it has been implemented, at which time feedback and data will be sought from the public, industry stakeholders and interest groups via surveys and written submissions to inform the effectiveness of the reforms.

Funeral Learning Hub New Features

The AFDA Funeral Learning Hub (FLH) has well and truly landed. Since its launch in November 2023, the number of members accessing courses has now reached over 400.

It is evident from the number of members engaging with the FLH that learning is an important part of their professional development. The top five courses and completion rates are for: The First Call and Transfer, the Role of The Funeral Director, Australian Funeral Directors Association, The Funeral, and Cremation: An Introduction.

New features

With growth in member use comes growth in FLH features and courses. Members may have noticed a few extra options listed on the menu panel to the left of your dashboard. The latest additions are the Lunch & Learns, Resources and Webinars, all offering a different style of learning to meet the variety of education needs of AFDA members.

• The Lunch & Learns are 10-15 minute ‘bite-sized’ courses designed for a quick learn that you can access when you have a spare few minutes. They are highly relevant for your professional and personal life and cover a

range of generalist topics that are useful for most people. Currently available are: Apologies, Thriving as a Highly Sensitive Person, Active Listening and Handling Criticism. If you have a spare few minutes, jump in and start learning. More Lunch & Learns are coming soon.

• The Resources section is an evolving hub intended to house a useful collection of resources needed by most funeral professionals. Currently we have A Guide to Planning a Funeral For your Child and coming soon will be more guides and the links to relevant legislations for the funeral industry along with podcasts and information guides.

• The Webinars section includes not only FLH webinars, but also recent webinars held by AFDA. If you were not able to attend these webinars here's your chance to catch up. In addition to the AFDA website they will now be housed in the Webinar section on the FLH.

CPD

The FLH is a great way to top up on your required CPD hours. CPD hours are awarded for the completion of each Course and Bundle on the FLH as long as the learner has spent 50% of the recommended time to complete the course.

Feedback

At the end of each course there’s an opportunity to provide feedback. If you have some ideas for improvements about the course that you have completed, please let us know. We value your ideas and want to know what you thought about the course from a content and user experience point of view.

We’ve received some great feedback from learners already. As a result, we’ve made some tweaks here and there to course content and layout. We have several new courses in the pipeline, including Muslim Funeral Traditions which is now available. We’ll also be taking the Time Management course offline for a refresh from the end of February for approximately four weeks. Look out for the new improved Time Management course.

Questions

Did you know that there is a FAQ section at the top of your dashboard? Click along the menu bar for the topic heading and a series of Q&As will drop down. This is a handy resource to answer questions quickly. Of course, we are always happy to answer your questions about any aspect of the FLH or arrange a one on one demonstration. Just give AFDA a call on 03 9859 9966 or contact Edwina Ellicott via edwina.ellicott@afda.org.au.

Requirements for International Repatriations

I'Repatriation', or 'Repat' for short, is uniquely Australian in concept and meaning.

n early 1917 amid the First World War and with an Allied victory not yet in sight, Prime Minister W.M. ‘Billy’ Hughes made a promise to the country’s armed forces on behalf of the Australian people. “When you come back, we will look after you,” he declared.

The result was the Australian Soldiers’ Repatriation Act 1917, its chief architect was Senator Edward Davis Millen who would become Australia’s first Minister for Repatriation. In April 1918, the new Repatriation Commission and the Repatriation Department began work in earnest, aiming to fulfil the promise Hughes had made.

Maurer Family Funerals has been repatriating coffins around the World since 1941 as part of the Maurer Overseas Repatriation Team (MORT) with Bruce Maurer awarded the BEM for community services in repatriation of Service Personnel. Being the first Australian funeral director to become a member of FIAT-IFTA, the MORT Team has extensive experience arranging repatriations worldwide and has put together the following guide to the process of a repatriation of a deceased based on NSW requirements. Please check with the requirements in your state.

• First call information may be

received from a family member, friend or insurance company. As with all first calls comprehensive personal details need to be noted especially the Consignee. As most countries do not permit a family member to receive a coffin, we recommend contacting a funeral director in the deceased’s home country who will act as a liaison between all parties. Members can contact national office to locate FIAT-IFTA members.

• Obtain the Medical Certificate Cause of Death (MCCD) or Coroners Order and the deceased’s passport and letter of noninfection.

• Deliver the coffin and submit all original documents with the Airway Bill. All original documents travel with the coffin and are handed to the Consignee upon arrival and collection at destination.

The repatriation of a deceased or an ashes urn can be a time-consuming process even for the most experienced funeral director due to the documentation and Consular requirements. Below is a guide to the process of a repatriation of ashes based on NSW requirements. Please check with the requirements in your state.

The repatriation of a deceased or an ashes urn can be a time-consuming process

• Transfer the deceased for embalming and obtain an embalming certificate and statutory declaration which is the requirement by the NSW Health Department in order to obtain a Transit Certificate (check state requirements if not in NSW).

• Register the death as Urgent Repatriation to collect the Death Certificate from the local registry.

• Request flights from Airlines.

• Contact Department of Foreign Affairs and Trade (DFAT) for Apostille and/or authentication of documents (if required).

• Contact Consul-General and request the requirements for the country as it can differ vastly between countries. Original documents will need to be provided including the deceased’s passport.

• Contact the NSW Health Department to obtain the Transit Certificate (check state requirements if not in NSW).

• Confirm all details with Consignee (the Airline will also contact Consignee to confirm receiving details).

• Confirm flights with the Airline and when to load coffin (usually 24 hours prior to departure).

• Repackage the ashes into a smaller, lighter container as all freight is based on weight.

• Obtain Consignee details for the receiving country.

• Obtain original Death Certificate, Passport and Cremation Certificate from the issuing Crematorium for overseas travel (depending on the Consul, certified copies may be accepted).

• Contact the Consul in your capital city of the receiving country and prepare any necessary documents and associated costs for customs clearance.

• Arrange delivery to airport.

• Consignee will then provide identification and documents for collection at destination airport.

• Some countries will not allow urns to be sent via post.

If any member requires further information or assistance with a repat, please call Maurer Family Funerals on 02 9413 1377.

Alternatively, members can contact Affiliate Member Glenn Murdoch at International Cargo Solutions on 03 9335 4535 who can assist with international and interstate air freight repatriations, and sending cremated remains overseas.

Bring your client’s memories to life with our Video Books

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Bespoke and unique memories for your families

Celebrating Errol Barrett's 60 Years in Business

One of the most familiar faces in our industry, AFDA Life Member

Errol Barrett of William Barrett and Sons recently celebrated his 60th year in the profession.

Errol celebrated this remarkable milestone with close industry colleagues and supporters from his beloved South West community in Western Australia where he is known to many as 'Spooks'.

William Barrett and Sons is the leading funeral home servicing the region which encompasses more than 24,000km2 and 170,000 residents. The business has two main branches in Bunbury and Busselton supported by about 37 permanent and 40 casual staff members.

William Barrett and Sons was started in Busselton by Errol’s grandfather William, who emigrated from Ireland in 1897. The business was then carried on by Errol’s three uncles and father Tom.

Errol started working in the family business crafting coffins in the workshop when he was just 17, and at 77 remains a full-time member of the team. Errol worked his way up slowly, learning every area of the business and he became WA's first qualified embalmer after training in Melbourne in 1968

with his AIE Certificate number being 3. Errol is still often the first to arrive and the last to leave the business each day, and he continues to arrange and conduct funerals daily.

In 1989 Errol’s father and uncles were ready for retirement so Errol purchased the business. By then William Barrett and Sons had two branches, having bought and rebranded the Bunbury business, William Brittain and Sons, in 1962.

Errol has been recognised many times for being a pioneer and innovator in the industry nationwide. He is a Fellow of the Australian Institute of Embalmers and a Life Member of the Australian Funeral Directors Association. Errol has held many roles in the AFDA including National President and President of the WA Division.

Errol has been passionate about ensuring the funeral home is a part of the community in the good times as well by supporting education for the community on death, dying and grief.

While Errol does plan to slow down in the near future, it is clear that his legacy within the industry and William Barrett and Sons will continue as he has mentored many people during his lengthy career in the business and the industry overall. One of those is his son

Adrian Barrett, who has recently assumed the role of Chief Executive of the business. Adrian spoke at Errol’s celebration, commenting on his obsession to making everything perfect for the families he serves.

“He’s kind of like the Gordon Ramsay of funerals,” Adrian joked. “Whether it's our commitment to service, facilities or vehicles, nothing escapes his quest for excellence.”

Along with Adrian, Errol has been supported by his wife Margaret and long-time business manager Graham Herring.

AFDA congratulates Errol on reaching 60 years in the funeral industry, and thanks him for his contribution to the Association and the industry.

Grieving Together – Part 4: Sharing Their Stories

By Alan D Wolfelt Ph.D

The more you and your colleagues invite grieving families to share their stories, the more you will be helping them to survive their early grief and embark on a healthy, long-term path to integrating loss into their lives.

This is the fourth article in a six-part article series by Alan D Wolfelt, author, educator and consultant to the funeral industry adapted from his new book You’re Not Crazy – You’re Grieving as a reminder that crazy is normal in new grief and to help funeral staff support families through their intense grief during the early hours, days and weeks following the death of a loved one.

Going backward before forward

After the loss of a loved one, well-meaning but misinformed friends and family members often encourage those grieving to move forward. They tell them things like:

• “He/she would want you to keep living your life.”

• “Time heals all wounds.”

• “Just keep putting one foot in front of the other.”

• “You need to put the past in the past.”

• “It’s time to move on.”

Not only do these clichés diminish the significant and unique loss of those grieving, but they imply that moving forward is what will ease their suffering. But the truth is, paradoxically, in grief we have to go backward before we can go forward. There is no ‘moving on’ until we first allow our minds and hearts to return to the past as often and as long as they need to.

Our cultural misconception about moving forward in grief stems in part from the concept of the ‘stages of grief’, popularised in 1969 by Elisabeth Kübler-Ross’s landmark text, On Death and Dying. In this important book, Dr Kübler-Ross listed the five stages of grief that she saw terminally ill patients experience in the face of their own impending deaths: denial, anger, bargaining, depression, and acceptance. She never intended, however, for her five stages to be interpreted as a rigid, linear process to be followed by all mourners.

more than once. If those grieving are angry for a while, for example, they will probably feel their anger return in fits and spurts in the months to come. In fact, every pronounced feeling in grief usually requires repetition to eventually soften and become reconciled.

Grief is not even a two steps forward, one step backward kind of dance. Instead, it is often a one step forward, two steps in a circle, one step sideways process. It takes lots of time, patience, and, yes, backward motion before forward motion starts to predominate.

Telling the story of the death

Often the first backward-looking part of the story that needs to be explored and revisited in very early grief is the most recent – the death itself.

In previous articles in this series, we’ve reviewed how shock and disbelief are normal and necessary at this time.

Grieving people often tell (and re-tell) funeral directors the story of the death

The death of someone loved often feels unbelievable, even when the death was expected. Our minds and hearts need not only time but also reencountering the reality of the death over and over before they can begin to comprehend and absorb what happened. Death is just naturally difficult to fully comprehend.

Grief is definitely not orderly, predictable, and it does not proceed in rigid stages. Instead, it is more of a ‘getting lost in the woods’ experience. It has twists and switchbacks and is shaped more like a random meandering path than a straight line. When it turns back on itself, it tends to cover the same ground

That is why grieving people often tell (and re-tell) funeral directors the story of the death. It is something that many simply need to do. By inviting them to share their stories with you and your colleagues as often and in as much depth as they desire, you are helping them acknowledge and begin to integrate this difficult reality into their lives.

Talking about the death helps heal the acute wound. This is counterintuitive to many people. How can talking about a terrible, painful reality possibly make it better? But sharing their thoughts outside of themselves

– in other words, mourning those same thoughts and feelings – relieves some of the inner pressure. It also slowly begins to help them acknowledge what seems at first like an impossibility.

You can help those grieving know that in your presence they can feel safe to talk about anything they want. Everything is mentionable. You will listen without judgement, bear witness and extend compassion.

Actively exploring memories

In very early grief – the first days and weeks – memories often come in a chaotic rush. Photos are gathered for the funeral, and people share stories. It’s hard to grasp everything at this time, and many memories can feel especially painful for those grieving.

In the early days, those who are grieving are probably struggling with shock and numbness. They might not feel ready to sit down with a photo album. They may not be able to remember all the stories others are sharing with them. You can help by suggesting that close family friends help gather photos and memorabilia for the funeral. Of course, providing opportunities for anyone who knew the person

who died to write down or record memories can also be helpful.

But remembering hurts!

Yes, it does. Remembering often hurts, especially in the early weeks. It can feel like rubbing salt into the wound. Why on earth would those grieving want to do that? Those who are grieving often find themselves avoiding photos, belongings, certain people and places, foods, music, and other things precisely so they can avoid the pain of remembering and getting hit by the terrible reality of the death over and over again.

In the very early days and weeks, it’s natural to avoid actively placing themselves in the path of even more memories. Their minds and hearts are already struggling to absorb the reality. At the funeral, you can help encourage memories to be shared in supportive ways. As you know this is one of the most important functions of meaningful funerals.

And for some weeks after the funeral, those grieving have to take care of a lot of paperwork and practical details having to do with the death, plus receive visitors, cards, emails, texts, flowers, food and more. Conversations with people they haven't yet spoken with about the death invite them to re-encounter the wounds of their grief.

So, in these early weeks, remembering isn’t really optional. During this challenging period, you can affirm with those grieving that the pain of remembering is normal and that remembering and sharing stories will ultimately help them integrate the loss into their lives.

Continuing the story

After the death, those who are grieving continue to love the person who died. So, as survivors tell the story of the death and life of the person who died, you can invite families to also look for opportunities to continue telling the story of their loved one. In conversation you can encourage them to tell you about the special ways in which they miss the person who died. Over time using the person’s name, sharing anecdotes, celebrating special days associated with the person, holding gatherings in their memory and honouring them on holidays and special occasions are just a few ways families can keep telling the story of the life of the person who died and of their ongoing love for them.

About the Author

Dr Alan Wolfelt is recognised as one of North America’s leading death educators and grief counsellors. His books on grief for both caregivers and grieving people – including You’re Not Crazy – You’re Grieving, from which this article is adapted – have sold more than a million copies worldwide. He is founder and director of the Center for Loss and Life Transition www.centerforloss.com.

Past President Reflections Simon Berry (1993-1995)

Further to AFDA’s acknowledgement of our past National President’s, we are pleased to share the reflections from Past President Simon Berry (1993-1995) on his presidential term.

Simon’s career in the funeral industry was inevitable, as both his grandfather and father were funeral directors. With his parents always ‘on call’, Simon and his sister were basically raised at the funeral home.

Simon was still at school in 1972 when he obtained his driver’s license and started driving the hearse. After a short time at university he joined the family company Charles Berry & Son in 1975. After almost 50 years, Simon still works, and is very involved in the family operated company along with his son

Alex and his team of 30 employees.

On becoming the National President of AFDA Simon said, “It was probably the proudest moment of my funeral career.”

One of Simon’s greatest triumphs during his Presidency was undoubtedly the AFDA’s involvement in the Return of the Unknown Soldier to celebrate the 75th Anniversary of Armistice Day. AFDA rallied people from across the industry to give their time and expertise to realise a fitting vision for the return of the Unknown Soldier. Simon formed part of the Bearer Party for the funeral and said it was a privilege to be the funeral conductor of that memorable ceremony on 11 November 1993.

Another highlight during Simon’s term as National President was commencing the College of Funeral Service, which enabled AFDA to place curriculum into various TAFE organisations throughout Australia. Although this was short-lived due to a lack of members training staff under the College currriculm, it was a postive step towards expanding industry training.

One of the major challenges during his Presidency was that at the time, the QLD and NSW associations were not under the national AFDA umbrella, however they were

eventually reunified to become one as the Australian Funeral Directors Association.

When Simon was asked about how the industry has changed from his term to now, he responded with “Firstly, no doubt the greatest change has been technology. Whether it be mobile phones, computerisation, and digital technology in organising and conducting a funeral service. Secondly, the general public’s understanding of death and bereavement because of the AFDA’s training of its members and therefore the general public, and thirdly the industry embracing the media.”

His thoughts on where he sees the funeral industry and AFDA headed in the next 3-5 years are “The AFDA must continue to keep its relevance. AFDA has been successful in continuing education by webinars, the Divisional AGMs and National Convention and will thrive if members embrace the Associations’ standards and codes of ethics.”

Lastly, Simon's advice and words of wisdom for future National Presidents are, “Ensure you have a great relationship with the CEO and national office staff and that you have a strong National Executive with you on your journey.” He also said the President needs to have the ability to communicate with AFDA members and finally, make sure you have fun!

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Creating Living Legacies with Memorial Trees

Memorial trees offer a special tribute and can be planted to honour a life, weave environmental awareness and impact into your business or simply support and connect with your local community.

Tree planting programs, dedicated to restoring fire and flood affected areas, not only revitalise nature and make an impact on local communities but also offer a profound and symbolic meaning for the cycle of life.

Trees as an enduring legacy

In the profound journey of farewells, there exists a meaningful opportunity for funeral businesses to create lasting legacies while supporting Australian communities that have been affected by natural disasters such as fires and floods. The opportunity to acknowledge a life lived, with something that will live on for generations.

The Foundation for National Parks & Wildlife, a renowned nonprofit organisation in environmental conservation, plants 100% native trees that symbolise strength and memory whilst restoring our collective home and environment for generations to come. These can come with personalised tributes to ensure that each tree planted

means something special to your client families or business.

The rejuvenation of fire-affected lands positively affects Australia’s natural beauty by restoring the homes of our native wildlife while symbolising the perpetual cycle of life.

Tree planting offers a distinct way to leave a meaningful memory of a loved one and to celebrate their lives, rooted in the strength and growth of trees.

How do memorial trees work

- They come with branded certificates for planted trees to support your business.

- Contain personalised memorial messages.

- Create a positive impact and strengthened connection with local communities.

- Create stories for your business that enhance business reputation.

- Help save species and heal Australia’s lands.

- Rejuvenate and restore Australia’s natural beauty.

All memorial trees will be part of one of Australia’s largest community-led restoration programs, the Landscape Resilience Program, which will plant over one million native trees in flood and fire affected areas by 2025. The project was launched in 2020 with the idea to create impact in places that needed it most.

Bringing together individuals, communities, and companies, this project is a shining example of collaboration to make a difference for Australia’s communities.

Like funeral businesses that serve Australia’s communities, the Landscape Resilience Program is led by local communities to create a collective impact and legacy.

Foundation for National Parks & Wildlife

The Foundation for National Parks & Wildlife is a nonprofit organisation and was founded in 1970. Our mission is to combat biodiversity loss through the growth of national parks, the conservation of native species, the restoration of disaster affected lands, and the preservation of cultural heritage. With a strong community-led and driven approach, we work nationally across all states and territories.

If you would like to understand how to offer or plant memorial trees as part of your business we would be delighted to have a chat with you. For more information visit www.fnpw.org.au, or scan the QR code below.

PHOTO CREDIT: REBECCA COLLINS

Industry Spotlight

A two-year project has identified the barriers and enablers to a more inclusive approach to end of life planning for Lesbian, Gay, Bisexual, Transgender and Intersex plus (LGBTI+) community members.

Council on the Ageing SA (COTA SA) and its Rainbow Hub with support from the Office of Ageing Well, SA Health has delivered the Rainbow Horizons project, an important initiative designed to create greater crossgenerational support in relation to end of life planning, care and dying for LGBTI+ people.

Of concern for members of the rainbow community in planning for end of life was whether their chosen (nonbiological) family could plan and be part of their funeral as well as whether their identity

Rainbow Horizons Report Addresses

Inclusive End of Life Planning

would be respected after death particularly for those who had changed gender identity.

As funeral directors, learning more about the needs of LGBTI+ community members in their end of life planning and educating staff ensures inclusivity. This could include strengthening links and partnering with LGBTI+ organisations and offering more inclusive and diverse representation in funeral services, images, language, and perspectives, including in promotional material.

“I have been to a range of funerals in my time. One I distinctly remember made no reference to my friend being a gay man and no acknowledgement of his partner who was present. In contrast, another celebrated the person’s LGBTI+ identity and relationships across their life. It reinforced my sense of being part of the community and was a wonderful way to remember them.” - LGBTI+ community member

The Rainbow Horizons project developed a practical, adaptable and replicable compassionate community model which encourages rainbow community members to plan early, share their wishes with trusted individuals and allow time for decisionmaking. By building strong connections for support, LGBTI+ people can better ensure their preferences are respected and honoured,

even when biological family or next of kin may not be understanding or supportive.

Compassionate communities play a vital role in supporting individuals through all phases of end of life including planning, care, death and grief. By responding to the needs of the dying person and their network, these communities work alongside service providers, including funeral directors, to ensure a comprehensive and inclusive support system is in place.

The Rainbow Horizons project identified six major areas of action when developing a model to accommodate the needs of LGBTI+ people in programs and services and made six recommendations to government, organisations and individuals so that they can move forward in enabling safe and inclusive end of life planning and support for LGBTI+ community members. Project outcomes and additional resources for inclusive end of life planning are available in the Rainbow Horizons: Don’t leave me this way report available online at www.cotasa.org.au.

COTA SA is the peak body representing the rights, interests and futures of more than 700,000 South Australians aged 50+. Since 2018, COTA SA’s Rainbow Hub has delivered information, projects and activities working with the community and allies to reach South Australia’s estimated 77,000 LGBTI+ people aged over 50.

To support ongoing education in this area, COTA SA's Silver Rainbow LGBTI+ awareness training can assist your organisation to build awareness around the experiences and needs of older LGBTI+ people and provide a stepping stone to understand and implement LGBTI+ inclusive practices in your organisation.

For more information on inclusive end of life planning or Silver Rainbow training visit www.cotasa.org.au or call us on 08 8232 0422.

Kelly Lees Member Profile

NSW/ACT Division Treasurer

Born in the small town of Tallangatta on the Hume Weir in North East Victoria in the ‘70’s, life was bliss. I never knew much about death.

In 1988 I completed my VCE and in 1989 I started working in the ‘best’ hardware store for miles, Mann Wodonga. It was the pinnacle of shops, it was the place to be, everyone in all the districts shopped there. I started on reception but having a strong background in accounting I was soon completing weekly wages, journals and anything that had a number. Opportunities for training were always provided, we even decided to have our own Employee Bargaining Agreement (EBA) and worked through the OHS laws to keep up with legislative change.

How did I get into the funeral industry? In 2005, the wonderful store that everyone loved and grew up with was swallowed up by Bunnings. The saddest day, but we soldiered on. I immediately started to look for

other jobs as there wasn’t a role for me at Bunnings. I applied for five jobs and received five offers of employment! The one role that appealed to me the most was the Office Manager role at a funeral home. The fact it was at a funeral home never sank in; it was the work that appealed to me at first. In 2006, after 17 years and 9 months at Mann, I started working for Ross Brindley at John Hossack Funeral Services.

It didn’t take long before the job I thought I applied for turned into something so much better. The role was a breeze – accounts, HR, creating efficiencies, changing processes, creating procedures and policies all good stuff to sink your teeth into.

Then there was the ‘other’ side, the part that really matters! Dealing with death and grieving families. It wasn’t easy as I was very process driven and no doubt ruffled feathers. However, understanding the valuable contribution our staff make to the lives of those we serve, in their darkest times, is simply the best work experience gift you can receive.

However, I am not a funeral director and my role developed into helping acquire businesses. In the beginning it started with two funeral businesses, John Hossack Funeral Services (1994) and Parkview Funeral Home (2001). Ross opened Lismore Funeral Services (2007), acquired White Dove Funerals Billinudgel (2008), William R Groves Picton (2009), Conway Funeral Home Wodonga (2011), opened Acacia Funerals (2012) and acquired McGuiness Funerals Murwillumbah (2013).

I was aware of Ross’ desire to sell his businesses and decided to make sure that I was able to add value if I transitioned to a new ownership. I engaged in further study completing my Master of Business Administration with La Trobe University in 2017. This also led to Board opportunities.

To give back to my hometown I joined the Board of Tallangatta Health, and I am the current chair of the Finance and Audit Committee. I spent five years on the Board of HotHouse Theatre in Wodonga and was Chair for one year.

After 12 years with Ross Brindley the opportunity came to sell and in 2018 Propel Funeral Partners acquired the various businesses previously owned by the Brindley Group creating Meadow Funeral Group Pty Ltd.

The change of ownership has continued to provide great opportunities for all of us to grow and develop and continue to provide our communities with personal and professional end of life care. Recently I have joined the executive team of the AFDA NSW/ACT Division and look forward to the experience.

Outside of work for most of my life I have been a very competitive equestrian competitor. My love for horses, breeding, training, and competing in Jumping competitions remains. I have small acreage on the outskirts of the beautiful town of Yackandandah where I spend all my spare time on horseback or driving in my five-horse truck around the countryside to the next competition.

By Kelly Lees, Meadow Funeral Group

T: 02 6051 2402

E: klees@meadowfuneralgroup.com.au

Association News

NSW/ACT Division

DIVISIONAL EVENTS

The first NSW/ACT Council meeting for 2024 was held on 21 February at the Northern Suburbs Memorial Gardens. The key focus was to lock in training and education for 2024.

A member’s networking event was held after the Council meeting, followed by a Voluntary Assisted Dying in NSW Information Session. Skye Russell and Julia King, both senior policy advisors with the NSW Voluntary Assisted Dying Implementation Team spoke to our members and addressed many of the questions members had in relation to their requirements as funeral directors.

For those members that couldn’t

South Australian / Northern Territory Division

EVENTS AND TRAINING

The SA/NT Christmas function was held at the new Enfield Memorial Park centre on Friday 1 December. Thank you to Adelaide Cemeteries for providing members with a tour of the new Centre before the cocktail function. This year the Division is particularly excited about the AGM Weekend, which will be held

attend, this session was recorded and can be accessed on the Funeral Learning Hub. Our thanks to InvoCare for providing the venue at Northern Suburbs Memorial Gardens.

METROPOLITAN MEMORIAL PARKS

Council members Asha Dooley and Brad Debba and Divisional member Steve Kellaway along with industry stakeholders met with Metropolitan Memorial Parks (MMP) to consult and address ongoing issues with burial

as a Joint AGM Weekend with the NSW/ACT and QLD Divisions in Darwin, NT from 9-11 August. Please add the following dates for the Division’s 2024 events to your calendar:

• Regional Meeting Weekend – 17-19 May

• Joint NSW/ACT, QLD & SA/NT AGM Weekend – 9-11 August

• Journalism Seminar – 2 September

• Christmas Social Function – 6 December

STATE MORTUARY (FSSA)

Tony Piccolo, Member for Light, is escalating member concerns about excessive mould and decomposition affecting bodies being released from the State Mortuary. Mr Piccolo has forwarded information to the Business Manager at Forensic Science SA (FSSA) for comment.

processes at MMP. Two key issues that are high priority are to resolve the understanding of responsibilities between cemetery staff and funeral director staff during burials and to ensure funeral directors understand the new CCNSW model contract, which came into force in February 2024. A MOU is being drafted and AFDA have contributed substantial feedback to the draft MOU.

BIRTHS DEATHS AND MARRIAGES

Councillors Asha Dooley and Shannon Scott and Executive Officer Edwina Ellicott met with the Registrar for NSW BDM, Theresa Fairman and key staff on 14 February. The following areas were explored: clarifying points on the death certificate (marital status vs de facto, adoption, gender), logistics of certificate collection and document lodgement for repatriation, errors on MCCDs and availability of additional certificates for family members who are not the informant. BDM have undertaken to create an information video to address some of these areas and fact sheets for funeral directors and family members.

ADVOCACY

The SA/NT Council continues to advocate tirelessly for Divisional members. Divisional Councillors reach out to members prior to each Council meeting and bring any matters raised to Council meetings to be discussed and action taken as required.

JULIA KING AND SKYE RUSSELL, VAD IMPLEMENTATION TEAM, NSW HEALTH.

Tasmanian Division

EVENTS AND TRAINING

Two exciting speakers have been confirmed for the Joint Tasmanian and Victorian AGM Weekend on 23-25 August in Hobart with the Council working to secure a third and final speaker. The Council

has conducted several site inspections of potential venues in Hobart and is pleased to confirm Hotel Grand Chancellor has been selected for the AGM. The Council will arrange any training or education opportunities throughout the year as required to ensure continued support of professional development for Tasmanian members.

BURIAL AND CREMATION REGULATIONS

In December 2023, the Council engaged in a

Western Australian Division

EVENTS AND TRAINING

The WA Christmas function was held at the Vibe, Perth on Friday 24 November. Prior to the function, attendees toured the new State Mortuary facilities, an opportunity that was greatly appreciated by all. The Division has a number of events scheduled for 2024 and is planning additional training opportunities throughout the year, as well as member tours of the new State Mortuary. Mark the following dates in your diaries:

• Industry Training Day – 6 July

• AGM Weekend – 6-8 September

• Christmas Function –22 November

CEMETERIES AND CREMATIONS ACTS

The WA Division has provided feedback on the review of the Cemeteries Act 1986 and Cremations Act 1929. Thank you to Mark Reed and Philippa Clarke from Anacta Consulting, who consulted with members and collated the submission to the Department of Local Government, Sport and Cultural Industries on behalf of the Division.

meeting with the Department of Premier and Cabinet (DPaC) to discuss proposed changes to the Tasmanian Burial and Cremation Regulations 2015. These changes aim to incorporate Alkaline Hydrolysis (Aquamation/ Water Cremation) as a recognised method of cremation and body disposal. Council representatives raised several questions and concerns during the meeting which DPaC took on board. Following this meeting, a draft of the Regulation changes were circulated and reviewed by the Council. With no objections or proposed alterations, the Council looks forward to reviewing the next draft and will keep Tasmanian members updated as the consultation process progresses.

MAGISTRATES COURT

The Council submitted a letter to the Magistrates Court in January expressing concerns about premature contact with client families upon the release of deceased persons. Such early notifications can lead to confusion and frustration among families, as the deceased may not be ready for transfer from funeral directors until a day or two later. The Court responded promptly to the Council's letter, offering clarity on the protocol. The Council has reviewed the response and will be drafting a follow-up letter in due course.

METROPOLITAN CEMETERIES BOARD (MCB)

Councillors represent members at quarterly stakeholder meetings with MCB. These meetings are strengthening the relationship between MCB and funeral directors and as a result improving the support provided to grieving families. This includes increased training on lowering and graveside safety.

Victorian Division

EVENTS AND TRAINING

Over 70 members enjoyed a festive evening at the Christmas Social Function held at Good Heavens Rooftop Bar in Melbourne in December 2023.

The Zone Meeting program for the year is underway with the first SW/NW Zone Meeting held on 28 February in Geelong. Members gathered to hear how they could better support themselves and their staff’s mental health and wellbeing in a tailored information session on Psychological First Aid, developed for the AFDA by Australian Red Cross.

VOCAT CONSULTATION

In December, the Council made a written submission in response to draft Financial Assistance Scheme (FAS) guidelines that will replace the Victims of Crime Assistance Tribunal (VOCAT) and bring changes to the way

Queensland Division

DIVISONAL COUNCIL

The first Divisional Council meeting for 2024 was held on 7 February via zoom. The Division is looking forward to delivering a strong training program throughout the year and has recognised the value of sharing ideas and feedback with AFDA Councillors from other Divisions and has taken the initiative to coordinate a meeting with available Divisional Presidents and Vice Presidents (or their appointee) just after the Convention in Adelaide.

Voluntary Assisted Dying has been available in QLD for over a year and with members

families apply for financial assistance for funerals when they have lost a loved one who is a victim of crime. The submission provides a range of recommendations to enhance the FAS and ensure it better meets the needs of families organising funerals for victims of crime.

BDM

In January, the Victorian State Government responded to AFDA’s letter of concern regarding BDM’s resource shortages and death certificate turnaround times. Pleasingly, the response letter advised that additional resources for urgent support and system

CEMETERIES SECTOR

The Council met with Southern Metropolitan Cemeteries Trust (SMCT) in December where a demonstration was provided of a new gantry they are trialling to lower coffins into monumental burials. The demonstration was very impressive, with Councillors anticipating that this innovation would serve as a significant advancement in burial safety, offering the safest way to lower into monumental graves.

experiencing more and more cases the Division is working with the Voluntary Assisted Dying team with Queensland Health to deliver an education session for members.

EVENTS AND EDUCATION

Mark your calendars now for the following events and training in 2024:

• Funeral Arranger Training – 20 April

• Voluntary Assisted Dying in Queensland –25 May

• Quarterly Meeting – 24-26 May

• Joint NSW/ACT, QLD & SA/NT AGM Weekend – 9-11 August

• Quarterly Meeting – 15-17 November

ADVOCACY

Queensland Councillors met with staff from QLD Registry of Births, Deaths and Marriages on 7 February 2024 to discuss members concerns with the new QDRS. The QDRS has been developed to streamline online death

registration applications enabling funeral directors to comply with the upcoming legislative changes. A fact sheet for funeral directors about these legislative changes has been developed to assist and BDM have committed to making themselves available to discuss any issues or concerns with funeral directors.

analysis of the Registry Information Online (RIO) system are being engaged.

My Tributes helps inform, celebrate and share all life stories.

What is My Tributes?

My Tributes is Australia’s largest online archive, with over 2 million notices, obituaries and stories on-site. Each year more than 75,000* people entrust the My Tributes team to inform, celebrate or share the passing, funeral or tribute of their loved one in print and/or online. Promoted across News Corp Australia’s much loved community, regional and metropolitan print and digital newspaper network, we have become the most visited obituary site in the country to search, view and honour loved ones that have passed.

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Share your own story or eulogy about a loved one, online in a safe environment for future generations.

Supplier News My Tributes: Nurturing Resilience through Life's Ebbs and Flows

With an archive of over 2 million notices dating back over 30 years, My Tributes is the trusted destination for families to keep their memories alive safely and respectfully online.

Each year more than 75,000 people entrust the My Tributes team to inform, celebrate or share the passing, funeral or tribute of their loved one in print and/or online becoming the most visited obituary site in the country for families to search, view and honour loved ones that have died.

envisioned. As a result, we may find ourselves in a life devoid of purpose and passion, merely existing instead of truly living.

At My Tributes we are here to support the sharing of experiences and emotions through storytelling, serving to not only honour a loved one but encouraging those left behind to nuture resilience through life’s ebbs and flows and live their best lives.

But what does living our best life look like? Is it about chasing dreams, setting goals or finding joy in the present? Living in the moment is a powerful mantra that encourages us to be present, mindful and grateful, reminding us that life is more than just a destination – it's about the experiences along the way. Yet, life's challenges can occasionally interrupt this quest for happiness.

Let’s face it – life’s curveballs often divert us from our intended path, making it difficult to cling to the joyful journey we once

Living means savouring life's small treasures – making a conscious choice each day to dream, aspire and be grateful for the little things. Even in the face of hardship or loss, it is imperative to recognise that it is never too late to shift our mindset and take control of our life. Easier said than done? Let’s reflect on ways to enrich our own personal journey toward happiness.

Embrace dreams at every stage

Reflect on those vibrant dreams and boundless imaginations from your past. They are still well within your reach. Reconnect with your inner self and courageously dare to dream once more. Whether embarking on a new learning journey, initiating a project or immersing yourself in a fulfilling hobby, pursue these passions with unwavering enthusiasm and watch that spirit of yours sore to new heights.

Finding joy in the little things

True fulfilment need not always arise from grand adventures or extravagant achievements; it can be discovered in the small, meaningful moments that enrich our lives. Whether writing a heartfelt letter to a family member, baking something special for someone, starting a family tree or simply phoning a friend, these simple gestures can bring immense joy and fulfilment.

Cultivating resilience

Life's curveballs bring forth many challenges and it’s okay to acknowledge the difficulty of navigating them. However, these challenges can also be opportunities for growth and resilience too. Accept challenges as learning experiences and stepping stones toward a more fulfilling life. By facing hardship with strength, you'll discover the power within to overcome any obstacle.

Gratitude and mindfulness

Incorporate gratitude and mindfulness into your daily habits. Take a moment each day to reflect on the things you're grateful for and savour the present moment. Cultivating mindfulness will deepen your appreciation for life's beauty and all the richness that it offers.

Meaningful connections

Nurture meaningful connections with loved ones and new acquaintances. Engage in heartfelt conversations, share your story, impart your wisdom and listen to others. Meaningful relationships provide a sense of belonging and purpose.

Living your best life doesn't always demand grand gestures or life-changing events. It's about finding fulfilment and gratitude in the simplicity of each day. Regardless of the stage you are at in life, remember that it's never too late to start living your best life.

Families can express gratitude for a loved one who has passed by sharing their story or eulogy online for free today at My Tributes.

AIE Update Industry News

Planning is just about completed for this year’s aligned AIE Conference and AFDA National Convention to be held at the Hilton Adelaide.

The AIE Conference will be held from 21-23 March and the AFDA Convention will be held from 22-24 March.

AIE Conference

This year’s AIE Conference program covers a wide variety of education sessions and subjects that will appeal to all members, and I look forward to catching up with as many members as possible at either an education session or at one of the social activities we have planned.

The 2024 AIE Conference will enable the AIE membership to combine with the AFDA membership, employees and employers, business owners and other funeral industry leaders to experience each other’s area of expertise and gain a better understanding and perspective

of each other’s primary role within their chosen work area.

It is an excellent opportunity to make new and long term friendships, form new networks and catch up with old friends within the funeral industry. I would also like to remind all attendees at this years and future conferences that the social networking activities are fun and an opportunity to relax, but don’t forget to be mindful of others and how you conduct yourself. You are representing the Australian Institute of Embalmers, the Australian Funeral Directors Association and your employer, but more importantly you are representing yourself and the values you hold close. So please take care to look after yourself and one another.

AIE Scholarship

The winner of the 2023-2024 AIE Scholarship is Leah Gardiner from InvoCare Canberra. The prize includes complimentary registration for attendance at the 2024 AIE Conference plus return economy airfare to Adelaide, three nights’ accommodation and prize money of $1,000. The standard of entries this year was exceptionally high making it difficult to select a winner. The winning essay by Leah is available in the Members Lounge on the AIE website.

Our thanks to Bowra & O’Dea for sponsoring the 2023-2024 AIE Scholarship and to all those who entered. We hope that more AIE members will consider entering next year. The AIE Scholarship is open to all AIE members including students and those residing overseas.

AIE Board

I would like to welcome back Alistair Shaw to the AIE Board. After a serious motorcycle racing accident and many months of rehabilitation Alistair has made the return to work and both the AIE membership and funeral industry membership are happy to see he has made a speedy recovery.

I would also like to welcome Travis Tann back to the AIE Board. Travis has rejoined the AIE Board again after a hiatus and we look

forward to having Travis back as he brings a wealth of knowledge and experience to the team.

I would also like to take this opportunity to farewell Board member Kim Browne. Kim has been on the AIE Board for numerous years and during that time has contributed to the continued professional growth of the AIE and its membership in South Australia both as a Board member and CPD state co-ordinator. During that time Kim has experienced many challenges, including the COVID-19 pandemic that presented many difficulties to all of us as we continued not only to navigate our professional world but also our personal world. On behalf of the AIE Board and the AIE membership I would like to thank Kim for her contribution to the AIE Board.

The AIE Board is now back to six Board members having been at seven, so if there are any AIE members who are contemplating joining the AIE Board, please do not hesitate to reach out to any of the current or previous Board members to ask questions and seek an opinion about what it is like being on the Board. Being a Board member is about contributing and giving back, helping, assisting, networking, building, forming new networks but most importantly it’s about improving the Institute and contributing to the future direction of the AIE.

Again, I look forward to seeing everyone at this year’s aligned AIE Conference and AFDA National Convention. In the meantime, take care and look after yourselves and one another.

Andrew Mitchell AIE Chairman

ACCA Update Industry News

Maintaining and fostering stronger relationships and collaboration across our industry and sector is one of the cornerstones of ACCA’s strategic plan.

Over the last few months, the ACCA board and executive have been busy forming relationships and collaborating with academia, media organisations and community groups to help improve the community's level of understanding of all aspects of the death industry.

This has included collaboration and support between AFDA and ACCA, including sharing of educational courses and looking at ways to generate new training opportunities to improve how the Funeral, Cemetery and Cremation teams work together to provide for all those using our services.

ACCA Education has been growing with new and updated courses and workshops being added. These include the Accidental Mediator, Supporting Grieving Clients, Supporting Staff and Individuals Through the Voluntary Assisted Dying Process, and courses focused on new leaders in the industry. These courses are all available to AFDA members and can be delivered online or in group sessions (public and private).

More details of these trips will be available on our website and through ACCA News. These initiatives will not only strengthen our bonds but also serve as an educational and networking opportunity for our members.

Engaging with the wider industry is a priority for ACCA

The Pheonix Foundry Excellence Awards winners, in partnership with ACCA and the Ontario Association of Cemetery and Funeral Professionals (OACFP), will also participate in the exchange programs over the coming months. In February, we will be hosting the Canadian winner and will be visiting a number of cemeteries and funeral homes in Sydney, the Northern Tablelands of NSW and Southeast QLD.

The last few months have seen an increase in the collaboration of new initiatives and the sharing of ideas and resources with our international partners, such as the Cemetery and Crematoria Collective of New Zealand and Fu Shou Yaun International in China.

Engaging with the wider industry is a priority for ACCA. Throughout the year, ACCA will be promoting two international industry trips this year with the Arrow Bronze Kokoda trip and OrthoMetals European study tours.

Planning for the 2024 Annual Conference in Adelaide is well underway. ACCA is committed to continually enhancing the conference offering, with this year’s focus being on the future of our industry. We will carry on with many of the successful initiatives brought in at last year's conference, including more interactive panels and break-out sessions, as well as delivering a fantastic lineup of speakers, discussions, and demonstrations on various exciting topics. More information will be provided soon.

Lauren Hardgrove ACCA President

Corporate Affiliate Members

National Corporate Partners

DAVID CLARKE 0401 305 051

daclarke@australianunity.com.au www.fpmanagement.com.au

JOHN MARINI 08 8133 5100

johnm@icfinsurancebrokers.com.au www.icfinsurancebrokers.com.au

FRANK TEVERE

1300 307 713 frank@primegrafix.com.au www.primegrafix.com.au

Service Directory

ACCOUNTANTS

KELLY + PARTNERS

www.kellypartners.com.au

Peter Mulqueen 03 5443 8888 peter.mulqueen@kellypartners. com.au

BURIALS/CEMETERIES & CREMATORIA

ADELAIDE CEMETERIES AUTHORITY

www.aca.sa.gov.au

Michael Robertson 08 8139 7400 Michael.Robertson@aca.sa.gov.au

BALLARAT GENERAL CEMETERIES TRUST

www.ballaratcemeteries.com.au

Annie De Jong 03 5332 1496 annie@ballaratcemeteries.com.au

CATHOLIC CEMETERIES BOARD www.catholiccemeteries.com.au

Lauren Hardgrove 02 8713 5723 laurenh@catholiccemeteries.com.au

MARK HYDE

1800 777 744 office@hyqual.com www.hyqual.com

SIMON BARTLETT 0431 555 232

simon.bartlett@acchiggins.com.au www.acchiggins.com.au

COLIN WILSON

03 9325 5900 colin@keyba.com.au www.keyba.com.au

TINA GACOVSKI

03 8580 4004 tinag@forestersfinancial.com.au www.forestersfinancial.com.au

BELINDA CROSSINGHAM 0409 512 647

belinda@firehawkfunerals.com www.firehawk.digital

BRUNO MURACA

0400 856 503 bmuraca@afrm.com.au www.afrmclaimsadvocacy.com.au

CENTENNIAL PARK CEMETERY AUTHORITY

www.centennialpark.org

Janet Miller 08 8275 2214 janetm@centpark.org.au

GEELONG CEMETERIES TRUST

www.gct.net.au

Dean Matthews 03 5249 3939 dm@gct.net.au

METROPOLITAN CEMETERIES BOARD

www.mcb.wa.gov.au

Kathlene Oliver 1300 793 109 kathlene.oliver@mcb.wa.gov.au

METROPOLITAN MEMORIAL PARKS

Tammy Emanuel 0437 438 275 tammy.emanuel@mmplm.com.au

SOUTHERN METROPOLITAN CEMETERIES TRUST www.smct.org.au

Nicole Stow 03 8558 8225 nicole.stow@smct.org.au

THE GREATER METROPOLITAN CEMETERIES TRUST www.gmct.com.au

Robert Luscombe 1300 022 298 luscombe@gmct.com.au

COFFINS & CASKETS

ACC HIGGINS

www.acchiggins.com.au

Simon Bartlett 0431 555 232 simon.bartlett@acchiggins.com.au

Paul Higgins 08 9209 1833 paulh@acchiggins.com.au

ASHTON MANUFACTURING

PTY LTD

www.ashtonmanufacturing.com.au

Rohan Kerr 1300 263 346 rohan@ashtonmanufacturing.com.au

BATESVILLE CASKET CO. INC. www.batesville.com.au

Shirly Sareyka 0437 114 333 shirly.sareyka@batesville.com

CONSULTING & TRAINING SERVICES

FUNERAL DIRECTION

www.funeraldirection.com.au

Martin Tobin 0419 306 271 martin@outlore.com.au

JAN FIELD TRAINING & CONSULTING SERVICES

Jan Field 0418 225 940 jan.field@mac.com

KEY BUSINESS ADVISORS

www.keyba.com.au

Colin Wilson 03 9325 5900 colin@keyba.com.au

MORTUARY & FUNERAL EDUCATORS

www.mfeducators.com

Priscilla Nelson Feaver 03 8398 4333 pnelson@mfeducators.com

THE GRIEF CENTRE

www.griefcentre.com.au

Katrina King 1300 270 479 katrina.king@griefcentre.org.nz

DIGITAL MEDIA

CEREMONYCAST

www.ceremonycast.com.au

Stephen Lee 0425 765 781 stephen@ceremonycast.com.au

FIREHAWK FUNERALS

www.firehawkfunerals.com

Belinda Crossingham 0409 512 647 belinda@firehawkfunerals.com

FUNERAL STREAM

www.funeral.stream

Richard Martin 02 9064 7787 hello@funeralstream.com

NAOCA PTY LTD

www.naoca.com.au

Alex Medcalf 0448 891 060 a.medcalf@naoca.com.au

OPUSXENTA

www.opusxenta.com

Ashleigh Hoy 1300 994 853 ashleighh@opusxenta.com

EMERGENCY SERVICES

BLAKE EMERGENCY SERVICES

www.blakeemergency.com

Jan Field 1300 306 292 (24 hours) jan.field@blakeemergency.com

FLORISTS

GRANDIFLORA NURSERIES PTY LTD

www.grandiflora.com.au

Shane Cooke 0450 557 119 shane@grandiflora.com.au

FUNERAL BONDS

KEYINVEST

www.keyinvest.com.au

Adrian Elston adrian.elston@keyinvest.com.au

FORESTERS FINANCIAL

www.forestersfinancial.com.au

Tina Gacovski 03 8580 4004 tinag@forestersfinancial.com.au

FUNERAL PLAN MANAGEMENT

www.fpmanagement.com.au

David Clarke 0401 305 051 daclarke@australianunity.com.au

FUNERAL HOME VALUATIONS & SALES

TOBIN & MULQUEEN

www.tobinmulqueen.com.au

Martin Tobin 0419 306 271 martin@outlore.com.au

FUNERAL & MORTUARY SERVICE & REPAIRS

FERNO AUSTRALIA PTY LTD

www.ferno.com.au

Mick Cawley 07 3881 4999 mcawley@ferno.com.au

FUNERAL & MORTUARY SUPPLIES

FINAL TOUCH AUSTRALIA

www.finaltouchaustralia.com.au

Chantelle O’Neill 07 3889 9607 chantelle@finaltouchaustralia.com.au

HICKEY & CO PTY LTD

www.hickeyandco.com

02 9564 1888

Paul Castaldi 0418 470 111 paul@hickeyandco.com

HYQUAL AUSTRALIA

www.hyqual.com

Mark Hyde 1800 777 744 office@hyqual.com

MAZWELL AUSTRALIA

www.themazwellgroup.com.au

Kiera Rae 02 8214 4655 info@themazwellgroup.com.au

ORTHOMETALS BV

www.orthometals.com

Gerard Robbers 0419 361 348 gerard@orthometals.com

R H MINTER PTY LTD

www.themintergroup.com.au

Mandee Minter 03 9568 6999 mandee@rhminter.com.au

SHOTTON PARMED

www.parmed.com.au

Robert Malacarne 03 9791 6444 rob.m@parmed.com.au

TEKMED PTY LTD

www.tekmed.com.au

Shane van Rooy 03 9487 9999 shane@tekmed.com.au

SOVA

www.sovamotion.com.au

Scott McGillivray 08 9302 4757 scott@sovamotion.com.au

ZEUS PRODUCTS PTY LTD

www.zeusproducts.com.au

Damien Simmons 0427 644 308 dsimmons@zeusproducts.com.au

HEARSES/COACH BUILDERS

HILLIER BROTHERS

Troy Hillier 02 6736 1277 hillierbydesign@gmail.com

SPECIALTY VEHICLES INTERNATIONAL www.pilato.com.au

James Ware 03 9793 3666 james@dream.com.au

INSURANCE

FUNERAL INDUSTRY INSURANCE BROKERS

www.fiib.com.au

Colleen Whyte 07 3370 8822 colleen@steadfastnsg.com.au

ICF INSURANCE BROKERS

www.icfinsurancebrokers.com.au

John Marini 08 8133 5100 johnm@icfinsurancebrokers.com.au

INSURANCE CLAIMS

AFRM CLAIMS ADVOCACY

www.afrmclaimsadvocacy.com.au

Bruno Muraca 0400 856 503 bmuraca@afrm.com.au

MEDIA/FUNERAL NOTICES

DEATHS & FUNERALS

www.deathsandfunerals.com.au

Terry Laidler 0412 363 699 admin@deathsandfunerals.com.au

NEWS CORP AUSTRALIA www.newscorpaustralia.com

Lauren Paul 0415 700 938 lauren.paul@news.com.au

SYDNEY MORNING HERALD www.smh.com.au

Daniel Maloni 02 9282 1084 dmaloni@nine.com.au

THE AGE COMPANY LTD www.theage.com.au

Daniel Maloni 02 9282 1084 dmaloni@nine.com.au

THE WEST AUSTRALIAN NEWSPAPER www.thewest.com.au

Val Fernandez 08 9237 1435 valeria.fernandez@wanews.com.au

PRE-PAID FUNERALS

FUNERAL PLAN MANAGEMENT www.fpmanagement.com.au

David Clarke 0401 305 051 daclarke@australianunity.com.au

FORESTERS FINANCIAL www.forestersfinancial.com.au

Tina Gacovski 03 8580 4004 tinag@forestersfinancial.com.au

SUREPLAN FRIENDLY SOCIETY www.sureplaninsurance.com.au

John Turner 07 3833 3333 john.turner@sureplan.com.au

TRANSFER SERVICES

DIRECT MORTUARY TRANSFERS www.dmtransfers.com.au

Jake Sullivan 0428 204 408 admin@dmtransfers.com.au

PYM TRANSFER SERVICES

Caroline Pym 0477 012 662 pymandcotransfers@gmail.com

TRIBUTES & ONLINE MEMORIALISATION

ARROW BRONZE

www.arrowbronze.com.au

Hymie Jechilevsky 03 9794 2922 hymie.j@arrowbronze.com.au

EDSTEIN CREATIVE

Noel Rippon 02 6551 6266 info@edstein.com.au

EUULO LIMITED www.euulo.com

Kerriden Edmondson hello@euulo.com

FUNERAL STUDIO

www.funeralstudio.com.au

Kerri Ward 0413 208 031 kerri@funeralstudio.com.au

IN MEMORIUM PRODUCTIONS

Neale McQuire 08 9227 0495 neale@nltrading.com

KEEPSAKES BY NICOLETA www.keepsakesbynicoleta.com.au

Nicoleta Stephens 0425 258 754 nicoleta@keepsakesbynicoleta.com.au

LODGE BROS STONEMASON

www.lodgebros.com.au

Belinda Murray 03 9497 2400 stone@lodgebros.com.au

MEMORIES

www.memories.com.au

Ben Cukier 0493 231 867 ben.cukier@memories.net

MY TRIBUTES

www.mytributes.com.au

Lauren Paul 0415 700 938 partner@mytributes.com.au

NOTES OF LOVE

www.notesoflove.com

Greg Trezise 0488 301 730 greg@notesoflove.com

PACKED WITH LOVE

www.packedwithlove.net

Lee McDonald 0487 930 703 lee@packedwithlove.net

PHOENIX FOUNDRY

www.phoenixfoundry.com.au

Joe Campbell 1800 806 064 joe@phoenixfoundry.com.au

PRIME GRAFIX

www.primegrafix.com.au

Frank Tevere 1300 307 713 frank@primegrafix.com.au

RETERNITI

www.reterniti.com

Peter Russell 1800 418 655 peter@reterniti.com

WINDSONG CHIMES

www.windsongchimes.com.au

Chris Moses 07 5233 6400 hello@windsongchimes.com.au

YOUR MEMORIES

www.yourmemories.com.au

Kylie Sambrooks 0408 320 601 kylie.sambrooks@yourmemories.com.au

WILLS & ESTATE SERVICES

COOKE & HUTCHINSON PTY LTD

www.cookehutchinson.com.au

Nicole Dymock 07 3284 9433 nicole@cookehutchinson.com.au

New South Wales

ARMIDALE

YOUNG

Stephen

GRIFFITH

ORANGE

DARWIN

TAMWORTH

QUIRINDI

KADINA 5554

South Australia

ADELAIDE & SUBURBS

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funeraloffice@alfredjames.com.au

Proudly South Australian Owned and Operated

1 Webb Street, Port Adelaide S.A. 5015

Phone: (08) 8341 2822

Fax: (08) 8341 0550

Email: tmfs@chariot.net.au office chapel lounge crematory www.tonymontefunerals.com.au

BERRI 5343

32 Hughes Street, BERRI

231 Twentyfirst Street, RENMARK

Phone: (08) 8582 1333

Email: office@riverla ndf unerals com au

Serving the Riverland region of South Australia including Berri, Barmera , Renmark, Paringa, Loxton , Waikerie, and surrounding dis tricts Owned and operated by the Sweet family for almost 40 years

Seeley Funerals

(Compassion, Dignity, Respect)

1 Draper Street, Kadina

Serving Copper Coast incl. Kadina, Wallaroo, Bute, Kulpara, Pt Broughton, Yorke Peninsula & wider areas

Phone all hours: (08) 8825 2028

Fax: (08) 8825 2189

MOONTA 5558

Skinner Family Funerals (est. 1926) PTY LTD

(Compassion, Dignity, Respect)

1 Frances Terrace, Moonta

Serving Central Yorke Peninsula incl. Moonta, Maitland, Ardrossan, Pt Victoria & Price, Copper Coast & wider areas

Phone all hours: (08) 8825 2028

Fax: (08) 8825 2189

PORT LINCOLN 5606

R alph, Jennifer, Linda and Sta

Paul, Chris & Laura

Serving all districts of Eyre Peninsula

20 London Street, Port Lincoln

Telephone: (08) 8683 4000

www.williamsfunerals.com.au

PORT PIRIE 5540

Tasmania

HOBART & SOUTHERN TASMANIA

NORTH WEST & WEST COASTS

Travis Tann – General Manager

Head office and Chapel

163 Steele Street, Devonport.

Mersey Gardens Chapel and Crematorium

20 - 24 Stoney Rise Road, Devonport.

Close to Spirit of Tasmania Ferry terminal for quick repatriations when required. info@pinegrove.net.au

www.pinegrovefunerals.com.au

03 6423 4000

ST HELENS 7216

25 Electra Place MORNINGTON TAS 7018 enquiries@psfunerals.com www.psfunerals.com

LAUNCESTON 7250

Mark & Paul Graham

Jesse & Megan Cattell

Ph: 03 5441 5577

www.williamfarmer.com.au

Branches: Bendigo, Eaglehawk , Inglewood

BIRCHIP 3483

Mark and Raelene O'Halloran

(03) 5492 2547

1 Morrison St, Birchip 3483

Email: info@kellyfuneralsbirchip.com.au

HAMILTON 3300

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Victoria

BENALLA 3672

Damien and Justin Feehan

BENDIGO 3550

Dianne, Troy, Cherie & Paul 43 Collins Street Hamilton admin@fgreed.com.au | fgreed.com.au H a

KERANG 3579

5572 1053

info@adamsfunerals.com.au

KYNETON 3444

MELBOURNE & SUBURBS

Overseas R epatriation Specialists

Contact Andr ew P inder

Bruce & Mary Streets Preston, 3072.

Phone: (03) 9480 1477 Fax: (03) 9416 9152 preston@jensenfunerals.com.au

2 Arthur Street, St. Albans, 3021

Phone: (03) 9364 3466 Fax: (03) 9364 0988 stalbans@jensenfunerals.com.au

Incorporating Coomealla Crematorium

MOE 3825

www.latrobevalleyfunerals.com.au

MORWELL 3840 437a Princes Drive

www.latrobevalleyfunerals.com.au

NATHALIA 3638

Phone: 1300 858 333

Fax: (03) 5862 1932

Email: admin@coxfunerals.com.au

Web: www.petercoxfunerals.com.au

NORTH-EASTERN REGION

Incorporating Bamford's Murrindindi

Alexandra, Eildon, Euroa, Mansfield, Marysville, Seymour & Yea

NUMURKAH 3636

(Peter and Jenny Cox)

Tel: (03) 5862 3047

Fax: (03) 5862 1932

Email: admin@coxfunerals.com.au

Web: www.petercoxfunerals.com.au

PHILLIP ISLAND 3922

Scott & Sharon Anderson

15 Warley Avenue, Cowes, 3922

Ph: (03) 5952 5171 Fax: (03) 5672 1747

Email: info@handafunerals.com.au

Website: handleyandandersonfunerals.com.au

SALE 3850

(Bradley & Rachel Lett)

(03) 5143 1232

www.lettsfunerals.com.au

SWAN HILL 3585

TRARALGON 3844

www.latrobevalleyfunerals.com.au

WANGARATTA 3677

John & Christine Haddrick

Wangaratta (03) 5722 2525

Myrtleford (03) 5752 1525

northeastfunerals.com.au

WARRNAMBOOL / MORTLAKE

Est. 1905

Guyetts

60 Verdon Street Warrnambool

Phone: (03) 5562 2622

Fax: (03) 5561 1133

Email: admin@guyetts.com.au

WONTHAGGI 3995

Scott & Sharon Anderson 3085 Loch-Wonthaggi Road, 3995

Ph: (03) 5672 1074 Fax: (03) 5672 1747

Email: info@handafunerals.com.au

Website: handleyandandersonfunerals.com.au

New Zealand

To contact New Zealand Locally Owned or Family Owned Funeral Directors

Phone: 1800 038 958 www.locallyownedfunerals.co.nz

AUCKLAND

Five Branches Auckland Wide

Repatriation Specialists

Phone +64 638 9026

office@davisfunerals.co.nz

for beautiful funerals

CHRISTCHURCH

80

We offer a prompt and professional repatriation service

Cnr. Esk & Doon Sts. Invercargill

International Phone: +64 3 218 4095 office@frasersfunerals.co.nz

davisfunerals.co.nz

Stephen Dil

185 Schnapper Rock Rd Albany Auckland +64 9 415 8720 info@dils.co.nz www.dils.co.nz

WHANGAREI

Whangarei & Dargaville

Repatriation Specialists

Phone +64 437 5799

office@morrisandmorris.co.nz

60

morrisandmorris.co.nz

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Last Word

In the realm of antique dolls, Frozen Charlotte holds a peculiar place, taking on an unexpected connection with death. These petite porcelain dolls, popularised in the 19th century, usually with dark-painted hair and red lips, and skin as white as snow became synonymous with a tragic tale.

The origin of these dolls date between 1850 to 1920s. Manufactured by numerous German factories as a bath-time novelty, meant to float in a tub. Often referred to as 'penny dolls' on account of them being a cheap toy for children, these dolls were made into a form of a naked figure moulded as a solid piece and they would range in sizes of half an inch to 18 inches.

The story goes that the corpse like dolls became known as 'Frozen Charlotte' from an American folk ballad Fair Charlotte inspired by the poem A Corpse Going to a Ball written by Seba Smith after he read a true story in the New York Observer where a young woman was frozen to death because she did not want to cover up her pretty dress.

It was reported the tragic event happened in New York on 1 January 1840. On a piercingly cold, winter night, Charlotte’s suitor, Charles, picked Charlotte up in his sleigh to attend a ball at the village inn, 15 miles away. Looking lovely, young Charlotte vainly wanted to be seen and admired along the way. She did not listen to her mother’s good advice to cover herself with a blanket, refusing even to wear her wrap, by the time she and Charles arrived at the inn, Charlotte was a frozen

The Tale of Frozen Charlotte and the Corpse-like Dolls Bearing her Name

corpse! The story goes on to say that Charlie soon died of a broken heart and they forever slumber together, in one tomb.

Fair Charlotte, American Folk Ballad (verse) When they reached the inn, young Charles jumped out, and gave his hand to her, “Why sit you there like a monument, And have no power to stir?” He called her once, he called her twice, She answered not a word; He called all for her hand again, But still she never stirred.

He stripped the mantle off her brow, And the pale stars on her shone, And quickly into the lighted hall, Her helpless form was born. They tried all within their power, Her life for to restore, But Charlotte was a frozen corpse, And is never to speak more.

He threw himself down by her side, And the bitter tears did flow, He said, “My dear and intended bride, You never more shall know.” He threw his arms around her neck, He kissed her marble brow, And his thoughts went back to the place where she said, “I am growing warmer now.”

They bore her out into the sleigh, And Charles with her rode home, And when they reached the cottage door, Oh, how her parents mourned! They mourned the loss of their daughter dear, And Charles mourned o’er her

time long past when one of the most popular dolls was deeply intertwined with death.

Thank you to Ricky McLean and Jolanda Kruit, Latrobe Valley Funeral Services for this article.

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