329587 ACCA News - Autumn 2024 Emag

OFFICIAL MAGAZINE OF THE AUSTRALASIAN CEMETERIES & CREMATORIA

ACCA News

The

EXECUTIVE COMMITTEE 2024

EXECUTIVE DIRECTORS

Steve Nobbs

Executive General Manager

Cemeteries & Crematoria

Invocare

p: (02) 9978 5200

e: steve.nobbs@invocare.com.au

Founded December 1985

ACN 009 555 426

PRESIDENT

Lauren Hardgrove

Chief Executive Officer, Catholic Metropolitan Cemeteries Trust, NSW

p: (02) 9649 6423

e: laurenh@catholiccemeteries.com.au

VICE PRESIDENT

Dean Matthews

Geelong Cemeteries Trust

CEO

p: (03) 5249 3939

e: dm@gct.net.au

Joe Fortuna

Director of Finance

Chief Finance Officer

p: (08) 9383 5266

e: joe.fortuna@mcb.wa.gov.au

Robert Moore

Fraser Coast Regional Council

Cemeteries Coordinator

p: (07) 4190 5822

e: robert.Moore@frasercoast.qld.gov.au

Michael Robertson

Adelaide Cemeteries Authority

CEO p: (08) 8139 7400

e: michael.Robertson@aca.sa.gov.au

ACCA SECRETARIAT

Suite North 1, 215 Bell Street

Preston, VICTORIA, Australia 3072

p: (03) 9863 6914

For information on advertising in ACCA News or to contribute content, please contact: Alison Tomolillo, Editor at: admin@accaweb.com.au

Unless expressly stated the views put forward in ACCA News are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers.

Graphic Design by Dean O’Brien

Printed by NEO

Published by ACCA Secretariat

PRESIDENT’S REPORT

I am delighted to provide you with the latest news and updates from the Australasian Cemeteries and Crematoria Association (ACCA), highlighting significant changes, upcoming events, and exciting opportunities within our industry.

After 21 years of dedicated service, David Molloy, a long-term member, former President, and Vice President, has made the decision to step down from his role at Nudgee Catholic Cemetery. David has been an exemplary advocate for the improvement of the cemetery industry in Queensland, championing positive changes and tirelessly supporting our community. We extend our heartfelt appreciation to David for his invaluable contributions and wish him the very best in his future endeavours. We look forward to seeing him at future conferences as a Life Member of ACCA.

We are fortunate to have Dean Mathews, CEO of Geelong Cemetery Trust, stepping up to fill the role of Vice President for the remainder of this year. Dean’s passion and enthusiasm for our industry have already made a positive impact since joining the ACCA board last year. We welcome Dean to this position and look forward to his leadership until the AGM in October.

ACCA Education has kicked off for the year with several events already underway, including a webinar led by Dr. Bill Mitchell on Managing Performance and Energy in the Workplace. For those who missed it, a recording of this session is available. We have an array of new courses and webinars scheduled for the year, with exciting content in the pipeline. Stay tuned for further updates on upcoming educational opportunities.

Preparations for our Annual Conference in Adelaide (September 30th - October 2nd) are well underway. We have taken into account your feedback from previous years and are committed to making this event truly memorable. The conference will take place at the Oval Hotel, part of the iconic Adelaide Oval, offering stateof-the-art facilities and stunning views. This year’s theme, “Shaping the Future Together,” reflects our collective efforts as a community to shape the future of our industry. We are excited to kick off the conference with a tour and trade show at Enfield Memorial Park, showcasing new technologies and innovations in cemetery management.

We encourage you to attend various events organised by State Associations throughout the year, providing excellent networking opportunities and valuable insights. For our Queensland members, ACCA is arranging a one-day Cemetery Training Event on June 27th at the Drayton and Toowoomba Cemetery. This event will feature informative sessions on various topics, alongside an industry trade show. While organised for QLD members, it is open to all across Australia.

We recently had the pleasure of hosting esteemed visitors from Canada, including Kassie Hudson- Winner of the Phoenix Bereavement Professional Award and Darren Denomme, Executive Director of the Ontario Association of Cemetery and Funeral Professionals (OACFP). David Welton from Toowoomba City Council is the Australian winner of the Phoenix Bereavement Professional Award and is currently in Canada on an exchange program. Their experiences in Australia and Canada underscore the importance of global collaboration and learning within our industry. We are excited about the opportunities for collaboration between our associations and look forward to sharing further updates.

As we embark on these new initiatives and continue to foster collaboration and innovation within our industry, I extend my gratitude to all members for your ongoing support and engagement. Together, let us shape a vibrant future for the cemetery and crematoria sector in Australia.

Yours Sincerely

Lauren Hardgrove ACCA President

Exciting extension of our popular Artisan Range of memorials now including hand painted emblems orders@phoenixfoundry.com.au www.phoenixfoundry.com.au

Bottle Brush Camellias

Cardinal & Dogwood Daffodils

Dogwood

Lilies Of The Night

GOLD SPONSOR

CORPORATE SPONSORS 2024

PLATINUM SPONSOR

BRONZE SPONSORS

GENERAL SPONSOR

SILVER SPONSOR

C Ashton Shirley (Dec)

October 1985 - June 1987

Graeme MacGill (Dec)

June 1987 - October 1987

Ian Roddick

October 1987 - October 1990

Kevin Crowden (Dec)

October 1990 - October 1993

David C Blake OAM

October 1993 - October 1997

Peter MacLean AM PSM JP

October 1997 - October 1999

PAST PRESIDENTS HONOUR LIST

Koos Adrichem

October 1999 - October 2001

Bruce Macumber

October 2001 - October 2003

James McKay

October 2003 - October 2005

Pieter den Boer

October 2005 - October 2007

Darryl Thomas OAM

October 2007 - October 2009

Brendan O’Connor

October 2009 - October 2010

Bryan Elliott

October 2010 - October 2012

Armen Mikaelian

October 2012 - October 2014

Peter O’Meara (Dec)

October 2014 - October 2016

Peter Deague

September 2016 - June 2017

Darryl Thomas OAM

June 2017 - October 2019

David Molloy

October 2019 - October 2022

Your Association

ACCA MEMBERSHIP

Cemeteries And Crematoria, Funeral Directors, Industry Corporates And Businesses!

The Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.

MEMBERSHIP CRITERIA

Full Membership:

Organisations that administer the affairs of a Cemetery and/or Crematorium in Australasia.

SUITED TO CEMETERIES AND CREMATORIA

Corporate Membership:

Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/ or other members.

SUITED TO INDUSTRY SUPPLIER COMPANIES

Affiliate Membership:

Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association.

SUITED TO FUNERAL DIRECTORS

ACCA MERCHANDISE

How to Order

Please visit our webpage at accaweb.com.au/publications/ resources to download the Order Forms and return to the Secretariat.

ACCA Brochures

The quality print brochures ACCA produces, offer cemeteries a way to inform their customers on the subjects of memorialisation and cremation in a takehome brochure. Our members find this extremely valuable in conveying to the public this sensitive, and sometimes complex information in the form of reading material that can be easily understood, allowing informed decisions to be made about the services available to them.

ACCA NEWS Complimentary to all Members

ACCA News Advertising

The ACCA News magazine is published 4 times per year, and is dedicated to the cemeteries and crematoria industry in Australasia. Via electronic distribution, the readership is estimated to be over 2,000 within Australia and also internationally. The only magazine in Australia dedicated to the Cemeteries and Crematoria industry, it also promotes the latest in innovation, safe work practices, industry equipment and also events designed to help communicate the message of memorialisation and comfort to our communities.

Advertising in this publication is the ultimate way to promote your business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au

ACCA News Contributions

ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial. Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.

LIFE MEMBER HONOUR ROLL

Koos Adrichem

David Beames

John Campbell

Pieter Den Boer

Keith Joyce (Dec)

Karen Hinrichsen

David Lusby (Dec)

Peter Maclean AM

Bruce Macumber

James Mckay

Lawrie Miller OAM

Brendan O'Connor

ARE YOU READY TO BECOME A MEMBER?

Tony O’Connor (Dec)

Greg Taylor (Dec)

Darryl Thomas OAM

Armen Mikaelian

Bryan Elliott

David Molloy

Full Memberships, Corporate Memberships and Affiliate Memberships Available. Contact the Secretariat today via emailing admin@accaweb.com.au

ACCA SECRETARIAT:

Suite North 1 / 215 Bell St, Preston VIC 3072 Australia

T: +61 3 9863 6914

E: admin@accaweb.com.au

W: accaweb.com.au

ACCA EDUCATION

ACCA Education is pleased to deliver a full suite of professional development programs in 2024 in partnership with Relationships Australia Victoria (RAV), aimed at furthering the skills of the sector. This years program is aimed at providing a suite of training workshops focused on extending the skills for leaders and your teams. These workshops are high quality, evidence based content aimed at providing strategies to support you in your roles in working with grieving clients. Further to our 2023 program, this year we are excited to introduce a suite of new topics and learning opportunities, including topics such as:

• The Accidental Meditator

• Leading Difficult Conversations

• Supporting Individuals and Families Through Voluntary Assisted Dying

• Transitioning into Leadership

• Managing Stress and Building Resilience for leaders.

These are in addition to Vicarious Trauma, Managing Challenging Behaviours and Supporting Grieving Clients.

In February we launched our 2024 program with our webinar on Thrive: How to Optimise Your Energy and Performance for long term wellbeing

We were pleased to have internationally renowned clinical psychologist Dr Bill Mitchell, lead this webinar where he shared his framework and strategies for understanding your triggers and behaviours which impacts your energy, and the impacts on your work and personal life.

Working in the UK, Dr Mitchell works with individual and corporate clients, educators, health and social care organisations where he develops customised workshops, seminars and talks with a global reach. Bill’s expertise is in helping his clients recover their energy for life; those people who have become over-stressed, overanxious, over-worked and overwhelmed. Bill’s skills have come from working with a wide range of individuals and corporate clients, many of whom have gone on to champion this unique approach in their workplace. Bill’s recently published book “Time to Breathe” has for the first time made his unique model available to a wider audience.

The webinar outlined three key building blocks of resilience which centre on a simple formula for a balanced life:

- how to maintain your physiology, - the choices you make each day - the mind-set you adopt.

We have been pleased with the feedback we have received thus far on our education program, and the support our program is providing to your day to day roles.

This year, we are introducing some new facilitators led by RAV, including experienced practitioners, clinicians and professionals to ensure you continue to receive a high quality program of delivery. We are working on some new and further professional development opportunities and partnerships, to continue to enhance our offering in 2024 and beyond.

Our full suite of workshops and dates can be found on the ACCA website, and register early to avoid disappointment. We want to hear from you, if you would like to see other training opportunities you have yet to access. We thank you for your support on our training program thus far and look forward to continuing in furthering your training needs.

ACCA REFLECTING ON RECENT INDUSTRY EVENTS

President Lauren Hardgrove and CEO Ben Kelly had the privilege of attending several significant industry events over the past week, each offering valuable insights and networking opportunities. These events not only provided a platform for industry professionals to connect but also showcased the dedication and passion within the death care community.

The journey began at the Cemetery & Crematoria Association of Victoria (CCAV) annual conference held just outside Melbourne, where Lauren and Ben had the chance to engage with members of the CCAV, including Class B trusts responsible for managing smaller cemeteries across Victoria. Despite facing challenges such as an aging volunteer workforce and limited funding, these individuals exuded pride and enthusiasm when discussing the cemeteries under their care. Safety discussions led by teams from GMCT and SMCT, along with insights from the Office of War Graves, shed light on the meticulous care provided to memorial sites honouring our war veterans.

A highlight of the event was a talk by Lisa Herbert, author of the Bottom Drawer book, offering unique perspectives on end-of-life planning.

The conference underscored the importance of state association events as invaluable platforms for networking, sharing knowledge, and discovering innovative approaches to common challenges.

Next on the agenda was the joint conference of the Australian Funeral Directors Association and the Australian Institute of Embalmers in Adelaide. Amidst engaging presentations and discussions, the Saturday night dinner at the iconic Adelaide Oval provided a preview of the venue for the upcoming ACCA conference in October, sparking excitement among attendees. The event emphasized the power of collaboration within the death care community, fostering opportunities to address shared concerns and enhance support for client families.

As the industry looks towards the future, collaboration remains key. The ACCA and AFDA boards expressed their commitment to closer collaboration, paving the way for impactful initiatives soon.

Meanwhile, Ben journeyed to Perth for the launch of Compassionate Communities Australia, an initiative aimed at empowering communities to take ownership of caring, dying, and grieving processes. This inclusive approach, involving various stakeholders from the community, health services, and government, aligns with the industry’s ethos of compassion and support.

Additionally, Ben had the opportunity to explore sustainability initiatives undertaken by the Metropolitan Cemetery Board in Western Australia, highlighting the industry’s commitment to environmental stewardship.

These events not only provided valuable insights but also reinforced the importance of collaboration, innovation, and community engagement within the death care industry. As we reflect on these experiences, we are inspired to continue working together towards creating meaningful and compassionate end-of-life experiences for all.

FAREWELL DAVID MOLLOY

As most of you would be aware, ACCA Vice President and former President, David Molloy is moving on from his role as Cemetery and Crematorium Manager at Nudgee Catholic Cemetery, Brisbane. For a lot of us in the industry, David has been one of the most supportive individuals known, who has always openly offered his expertise and support to anyone who needed it.

David is a familiar face at ACCA events, actively engaging with members at the forefront, encouraging discussions and networking, and exchanging valuable insights. Additionally, he is observed behind the scenes, actively involved in various tasks and assisting the ACCA Team where needed!

So, before we say goodbye, I sat down with David and asked him a couple hard hitting questions.

What was your experience at QCCA like and can you tell us about your journey of helping to merge QCCA & ACCA?

It didn’t take me long to realise that even though I came to the role of Cemetery Manager with 12 years of funeral director experience, I had much to learn about managing a Cemetery. I joined the State Association QCCA in 2002 as this was a place to learn because you met with

other Cemetery operators with a shared vision of Best Practice while not needing to re-invent the wheel. After a couple of meetings, the members of the QCCA decided to terminate the Management Company running the Association and bring it in house where I was appointed to the Management Committee as Treasurer. I remained on the Management Committee until 2016. I recognised that QCCA was duplicating what ACCA was doing even to the extent of referring to the ACCA conference program when looking for topical content to bring to the QCCA members at their State conference. The State association was delivering similar content to its members but without the extended networking opportunities that the National Conference could offer. This indirectly compromised both events as members were not likely able to attend both.

The structure of the State Association was made up of an executive committee that were on a volunteer basis. Changes of council port-folios and the movement of staff meant that the executive committee was diminishing. People had commitments to their own place of employment or their business to run which put further strain on the volunteer pool required for the Association to

remain effective in delivering services to the members. At the 2016 QCCA AGM members unanimously voted to dissolve the State association in favour of becoming members of the national association ACCA.

What was your experience as ACCA President like as well as ACCA Vice President?

In 2017 as a now member of ACCA I nominated for a Board position. Initially I felt it important that the Queensland members had representation on the National Board. Not long after that ACCA had 3 Queenslanders siting on the Board. In 2019 I was nominated for the position of President and appointed at the Annual Conference in Alice Springs and received the chain of office by the outgoing President Daryl Thomas…. who was wearing a toga. I was excited about the role and the opportunity to now share what I had learned throughout my involvement with the industry. Plans of getting around to State conferences and further developing relationships with other industry associations on the horizon, then COVID-19. My intention of this relationship building with other industry stakeholders came to a crashing end. It was replaced with daily phone calls and emails with the

ACCA CEO and other Board members, collating and disseminating information to members across 6 jurisdictions. We also worked with Federal departments and facilities across the nation to identify the Nations cremation capacity, was not what I expected as association President. Again, while you’re getting the job done, you get through. When you look back on things you then realise that you have had an impact, even though it may be behind the scenes. None of this could have been achieved without the input of all the other Board members, the support I received in my term as President will not be forgotten and speaks volumes of the structure we enjoy at ACCA.

I have since enjoyed my time as VicePresident in supporting President Lauren and being an active Board member of ACCA. Most humbling of all was unexpectedly receiving the honour of ACCA Life Membership in October of last year.

What has been your greatest achievement so far?

My greatest achievement so far is without a doubt my wonderful family. They have made sacrifices throughout my career which has enabled my personal and professional development. Until you reach a time, or make a decision that changes your path, you just keep putting one foot in front of the other doing your best. When that time comes and you reflect on where you have come from, you then look at and perhaps understand what those sacrifices are. In taking up residence on site at the cemetery, you don’t realise what that means for a young family. The office attached to the residence certainly had benefits such as the kids saying hello when they came home from school, but conversely there were never any after school play dates. We couldn’t have the frivolity of primary school kids on one side of the door and a grieving family on the other. There were visitors to the cemetery that ignored the “Private” sign on the house in order to find a grave whether it be in the evening or on the weekend or public holiday. Family time was often compromised to help these people. Not ever did my family put themselves before the needs of the person knocking on the door of the cemetery residence. We lived

onsite for 18 years which was a great teacher of putting yourself in someone else’s shoes.

On a professional note, taking a cemetery with a 160-year history and record keeping to match that of the old times then creating systems and procedures, and applying them to all graves within the 54 acre site has been a labour of dedication. The outcome would not have been achieved had it not been for the team around me. My goal has always been to leave the cemetery in a better place than I inherited. I am confident that my successor will be able to build on what has been achieved over the last 22 years.

And lastly, what will you miss the most?

There have been so many highlights in my involvement with ACCA, the learning from others and the sharing of experiences but of course there is a sense of sadness when leaving anything. The cemetery sector has taught me so much and how it is our client families are paramount in all we do. We look after them, then our

facilities are sure to benefit. So, I will miss offering solutions to meet their needs, in many cases identifying to them options they’re not even aware are on offer, but it is the friendships I have made in this industry that will be held dearly and will be what I miss the most.

It is clear that Davids’s legacy extends far beyond his role at Nudgee Catholic Cemetery. His unwavering dedication to serving others, his passion and professionalism have left a lasting impact on all who have had the privilege of working with him. David’s dedication to the ACCA community has not gone unnoticed. This was evidently recognised at last years annual conference where David was awarded ACCA Life Membership and we hope to see him at future ACCA events.

We wish David all the best in his future endeavours and thank him for his invaluable contributions to the industry.

MEEKATHARRA CEMETERIES

Chronicle Digital Mapping & Database Solution Project

The Shire of Meekatharra and Chronicle Work Together for a Better Community Space

As part of its Meekatharra Cemeteries Management Plan, the Shire of Meekatharra engaged the services of Chronicle to digitally map its historical town cemetery and provide an easy process to navigate database solutions for its community. Chronicle has brought digital enhancements to the historic Meekatharra Cemetery that was officially launched in December 2023. The collaboration has focused on introducing modern digital solutions to preserve the cemetery’s rich history and make it more accessible and interactive for the community.

Shire of Meekatharra’s Commitment to Heritage and Community

Meekatharra is a town in Western Australia’s Murchison region and derives its name from the Yamatji Wadjari word “Mikadah” and meaning place of little water1. The Shire population is diverse with a significant indigenous population and covers an area of 100,733 square kilometres. The town of Meekatharra is home to the current Meekatharra Cemetery with the original cemetery established in the early 1900s but closed in May 1907 due to its unsuitability next to mining operations2. On June 21, 1907, the Town Council organized a creation of a new cemetery, which continues to serve the community until today. It is easily accessible from the town on the Murchison Downs Road east to the airport. This cemetery covers approximately five acres and is the final resting place for many, with 1330 interments across 1276 plots. This represents the local history that the Shire, in partnership with Chronicle, actively focused on to create a space where the public can engage with and appreciate their local heritage.

Enhancing Public Access and Engagement

Chronicle’s role in this project was to offer digital tools that would facilitate a more profound emotional and educational bond between the community and their heritage. These resources are now available through Chronicle’s online platform, encompassing, but not limited to:

• Easier Access to Historical Records: With the digitization of cemetery records, including a comprehensive headstone survey, members of the public can now easily trace their lineage and connect with their ancestors’ stories.

• Improved Navigation:

The introduction of interactive digital GIS mapping and the use of drone aerial surveys made navigating the cemetery grounds more intuitive, ensuring that visitors can find their loved ones’ resting places with ease and respect.

Continued Commitment to Community Service

The Shire of Meekatharra CEO highlights the software’s user-friendliness and the valuable online knowledge base provided by Chronicle, stating, “The software is easy to use and Chronicle has an extensive online knowledge base. This software is going to make our lives easier as the general public will be able

to search for a loved one and see vacant plots themselves.” Furthermore, the CEO expressed his gratitude for Chronicle’s seamless collaboration, noting that “The team at Chronicle has been very easy to work with and the process was quick and concise.” Chronicle contributed its expertise to support the Shire of Meekatharra in this endeavour.

In addition to these benefits, the public now has the opportunity to share heartfelt tributes to their loved ones at Meekatharra Cemetery by submitting online memorials through Chronicle’s online map. This initiative further strengthens the emotional connection between the community and the cemetery, providing a meaningful way to remember and honour their dear ones.

The digitization project between the Shire of Meekatharra and Chronicle shows the Shire’s dedication to preserving Meekatharra’s history while embracing the future, ensuring that the town’s stories and memories endure for generations to come. Visit the Meekatharra Cemetery’s online map at; https://map.chronicle.rip/ meekatharra_cemetery

Contact:

Kelvin Matthews, Chief Executive OfficerMeekatharra 0417 989 076

1. Edwards Hugh – ‘Meekatharra the Gold Beyond the Rivers’ – 2nd Edition 2010 – Shire of Meekatharra - page 81.

2. Ibid, page 161.

BEYOND THE GRAVE

The Heartwarming Why Behind CMG’s Christmas Event

An unexpected tradition has flourished in the serene backdrop of Centenary Memorial Gardens (CMG), capturing the essence of community, remembrance and seasonal joy. Our annual Christmas Event is a testament to the innovative spirit that drives us. Still, more importantly, it underscores a profound understanding of grief, memory, and the healing power of togetherness. “Why would a cemetery host a Christmas event?” you might ask. The answer lies at the heart of our mission: to celebrate life, honour memories, and foster a sense of enduring connection.

A Gathering of Hearts: Bridging Memories with the Present

At CMG, we recognise that, for many, the holiday season amplifies feelings of loss, transforming what was once a time of joy into a period of reflection and longing. Our Christmas event is crafted to bridge this gap, offering a space where families can come together to remember, celebrate and share stories of loved ones who have passed. It’s a poignant reminder that those we’ve lost continue to shape our lives, their memories weaving through the tapestry of our holiday traditions.

Cultivating Community: The Power of Collective Remembrance

One of the most beautiful aspects of our Christmas event is its ability to cultivate a sense of community among those who attend. By sharing in remembrance, individuals find comfort in the understanding that they are not alone in their grief. This collective experience fosters a unique bond, uniting attendees in

their shared memories and hopes. In this way, the event transcends its function as a mere gathering, becoming a beacon of support and solidarity.

Healing Through Ritual: The Importance of Public Memorials

Coming together for a public memorial holds therapeutic value, especially during times like Christmas. It provides a structured moment where grief can be expressed and shared openly without fear of judgment. For many, the rituals associated with our Christmas event—such as lighting candles, leaving messages, or simply being in a space dedicated to remembrance—offer a tangible way to connect with their loved ones. These rituals help heal, providing solace and a sense of peace.

Joy Amid Sorrow: Embracing the Duality of the Holiday Season

Our Christmas event acknowledges the complexity of emotions the holiday season can evoke. It creates a space where joy and sorrow can coexist, where the laughter of children playing and the solemnity of a memorial service blend in a delicate balance. This duality reflects the reality of grief—it doesn’t diminish over time but integrates into our lives, shaping our celebrations and gatherings.

Feedback and Future: The Growing Popularity of Our Christmas Event

The increasing attendance and positive feedback from our community affirm the significance of hosting such an event.

There’s a profound need for spaces that honour the complexity of grief, especially during communal celebrations. As we look to the future, we’re inspired to continue exploring innovative ways to support our community, making every event at CMG an opportunity for healing, remembrance, and celebration.

“Thank you so much for a beautiful evening with wonderful people. Celebrating & Remembering Our Loved Ones who have gone before us. You could really feel the Christmas spirit around.CMG is a truly beautiful place to come and spend time with my late Mum.”

“CMG’s Christmas celebrations are amazing. Especially for my grandchildren who have lost their Mother. Thank you for everything you do to celebrate the memory of our angels.”

In answering “Why would a cemetery host a Christmas event?” we reflect on the core values that guide us at Centenary Memorial Gardens. It’s not just about providing a final resting place but about nurturing a community where every life is remembered, honoured, and celebrated. Our Christmas event reflects this commitment—a warm, welcoming space where memories are cherished and hearts are healed.

Upcoming Event: Mother’s Day, Sunday, May 12th, 2024.

Centenary Memorial Gardens Cemetery and Crematorium

Phone: (07) 3271 1222

Fax: (07) 3271 3533

Email: consultant@cmgcc.com.au

Location: 353 Wacol Station Road, Sumner QLD 4074

MCB CREMATORIUM RENOVATION PROJECT

In July 2022 the Metropolitan Cemeteries Board (MCB) commenced upgrading it’s crematoriums including its cremator fleet. The purpose of the project was to ensure that the MCB could continue to meet the increasing demand for cremations, whilst improving on efficiency and meeting current and future environmental requirements.

With cremations making up over 80% of services, in 2022 the MCB began a much-needed project to replace existing cremators.

The MCB’s existing cremators were aged, inefficient, operated on outdated technology, were costly to run and struggled to meet demand. The purpose of the project was to replace the existing cremators with cutting-edge models. Following a procurement process the FTIII cremator produced by Facultatieve Technologies (FT) was selected.

The FTIII cremator model is technologically advanced, cost-efficient and reliable, user friendly, energy efficient and designed with elevated safety standards.

Beyond the cremators, the MCB upgraded the control rooms, ash processing rooms, fridges, day racks and viewing areas. The renovated control rooms boast stateof-the-art interfaces, enabling real time

data to ensure precision and efficiency, touchscreen controls for the cremators, air conditioning, security and fire systems that allow operators to monitor and adjust parameters easily.

To provide additional support and comfort to families during their final goodbyes, the viewing rooms were updated with large window frames and the option to perform the committal, allowing families to make their final farewell.

The MCB Crematorium Renovation Project was completed in 2024 providing the MCB with 10 cremators across four sites ensuring the MCB is well placed to meet demand in an efficient manner and deliver improved outcomes for clients and staff.

MOUNTAIN VIEW CREMATORIA LAUNCHES NEW PICK UP AND CREMATE SERVICE FOR NSW FUNERAL DIRECTORS

Owned and operated by one of the most respected families in Australia’s funeral industry – bringing over 130 years of honesty, transparency, and reliability to the table – Mountain View Crematoria is now offering local funeral directors an unrivalled door-to-door pick up and cremate service.

Available to funeral directors throughout Greater Sydney, the NSW South Coast, and the Southern Highlands, Mountain View Crematoria is offering a door-to-door pick up and cremate service at a very competitive price point, utilising a fleet of customised mortuary vans, including a new 8-berth Mercedes Sprinter.

Operating two of Australia’s most efficient cremators – including a custom designed bariatric unit with a 1180mm opening, capable of cremating 350kg+ – together with a green solar PV installation, Mountain View Crematoria is committed to reducing their environmental impact whilst also operating as a fully approved and licenced crematorium, with approved capacity to take on additional workload.

With strict quality assurance processes in place, Mountain View Crematoria

ensures all cremations take place with all documentation checked and verified –safeguarding the reputation of every funeral director that uses the facility above all else.

Mountain View Crematoria’s facilities are also uniquely designed to fully welcome families and members of the public, with an entrance, family and reflection rooms that are modern, clean, and inviting.

Should you choose to work with Mountain View Crematoria, you’ll be happy to hear that their experienced and compassionate team will only communicate with a funeral director’s clients when requested by the director explicitly, allowing you to remain in full control of your client relationships.

To find out more you can contact Mountain View Crematoria on (02) 4249 2221 or email info@mvc.net.au

PROJECT CULTIVATE

Melbourne cemetery’s groundbreaking grasslands approach ‘priceless’

Costa Georgiadis, host of ABC’s Gardening Australia calls it “groundbreaking” and “priceless”. Southern Metropolitan Cemeteries Trust (SMCT) call it Project Cultivate, and the principle is simple – to re-imagine the possibilities for historical cemetery sites by enhancing their natural landscape.

Project Cultivate began as an exploratory pilot at Melbourne General Cemetery (MGC) in May 2023 and has been designed to offer cemetery managers and visitors sustainable alternatives to traditional cemetery management practices and landscapes with demonstrable and visible benefits.

The impetus behind this project was obvious. How do we, as custodians, look to make our grounds maintenance operations more sustainable - financially, resource-wise, and environmentally - while continuing to meet the expectations of families, external stakeholders, and visitors, particularly at older, end-of-life sites like MGC.

The place, the project and the principles

Opened in 1853, the iconic MGC is regarded as one of Australia’s most significant cemeteries. Located just minutes from the Melbourne CBD, MGC is a 43-hectare site, with almost half being un-gardened, un-turfed monumental areas featuring large numbers of unmarked graves, redundant dirt pathways and dirt-topped monuments. These areas, like many cemeteries of similar age and layout, have been largely managed through regular broadscale application of herbicide.

Valid concerns both within SMCT and externally around the short- and longterm impacts of herbicide application at this scale called for a radical, sustainable, meaningful solution, that can be managed and maintained into perpetuity. Enter Project Cultivate.

After small scale trials onsite, it was determined that the shallow application of organic mulch to the bare soil was sufficient to suppress most weed growth, but also had an immediate impact on the health of the soil below. Mulching suitable locations across the site saw water retained onsite and drawn into the soil profile, and the compacted clay soils burst back to life. Within just months, with no additional soil amendments, treatments or irrigation, the soil in mulched areas was suitable for planting.

In terms of plant selection, SMCT engaged several external stakeholders and industry experts, including Traditional Owners, to develop a planting suite that would, once established, become a self-sustaining, low-maintenance landscape. Using precontact plant lists and the appropriate Ecological Vegetation Class, a list of 19 indigenous perennial grasses, wildflowers and groundcovers was developed, selected because of their suitability to the unirrigated, heavily disturbed site, their ability to seed and spread, and their minimal maintenance requirements once established.

Successes, sustainability and the future

Since the installation of almost 1500m3 of mulch and 127,000 grassland plants (densely planted at a rate of seven plants per m2) commenced in August 2023, SMCT have already noted the following across the Project Cultivate pilot area:

• 30% reduction in herbicide use across the site through pilot phase, proposed reduction of almost 100% of herbicide upon completion and establishment of subsequent areas.

• Reduction in the urban heat island effect, with a recorded 3°C reduction in ambient air temperature around mulched areas, expected to increase after establishment of plants.

• Improved soil quality and reduction in erosion, runoff, and water pooling, increasing visitor safety and reducing maintenance burden.

• Visible increases in biodiversity, including increased activity from beneficial native insects, worms, fungi, and birds.

• Creation of a significant, publicly accessible green space for passive recreation, educational and engagement opportunities.

• Increased opportunity for community and stakeholder engagement through activations, planting events, citizen science opportunities and co-ordinated education sessions.

• Partnership opportunities with external stakeholders, including University of Melbourne, City of Melbourne, Zoos Victoria and Traditional Owners.

• Increased sustainability and resilience to the effects of climate change, alongside a reduction in ongoing perpetual maintenance requirements.

Given the initial success of the pilot program, SMCT has now committed to converting an additional 16 hectares of unmarked graves to grassland at MGC. Upon completion in 2025, SMCT will have installed 5,334m3 of tree loppers mulch and over 500,000 indigenous plants to previously barren areas of the site.

With less than 2% of Victoria’s grasslands remaining, the ability to re-introduce 23 hectares of a critically endangered ecosystem and create a biodiverse, publicly accessible flourishing native grassland to the heart of Melbourne’s CBD, into perpetuity, is significant. Project

Cultivate is biodiversity and sustainability in action. It’s meaningful, tangible, and genuinely groundbreaking; not just for MGC and SMCT, but it sets a blueprint of possibility for all cemeteries across Australia.

As Costa Georgiadis explained at the Project Cultivate community celebration event in February 2024, “the pressure on land in our cities is higher than it’s ever been before. The opportunity for us to turn this space into a horticultural asset and take real action is priceless.”

Discover more about Project Cultivate at smct.org.au/cultivate

Project Cultivate – 5 key actions for Project Managers

Engagement – Strong, consistent community engagement before, during and after to gauge appetite for change, provide information and activate the project in the public space

Access – Ensure clear, unimpeded access to monuments via pathways after plant establishment – either sealed, permeable or managed turf walkways

Timing – Ensure planting occurs over Autumn and Winter at unirrigated sites to increase establishment rate

Indigenous – Select indigenous plant species, suited to the site and able to seed, spread and self-sustain

Trials – Undertake small scale trials in selected areas to refine process, plant selection and proof of concept

PUREWA CEMETERY AND CREMATORIUM UTILIZE NEW TECHNOLOGY TO HELP ASSESS CRUMBLING TOMBSTONES

Thanks to the latest computer technology Purewa Cemetery and Crematorium can easily identify monumental structures, such as tombstones, which need restoration.

The 135-year-old Anglican Church owned cemetery spans 20 hectares (55 acres) and has thousands of older monuments and tombstones in need of some degree of restoration.

The cemetery is about to embark on a three-month, detailed audit of all older structures dating back to its opening in January 1889.

The technology which facilitates the assessment is called Plotbox – a software program developed in Northern Ireland and now used in cemeteries around the world.

A dedicated staff member will walk the cemetery row by row using a GPS controlled tablet computer to identify where restoration work needs to be done. Each plot will be thoroughly photographed and notated confirming the type of work needed.

Using a traffic light colour coding system, staff will prioritize and determine the level of restoration needed at each plot. Tombstones requiring urgent attention or that might present a possible health and safety risk in the future will be coded red.

An orange designation will identify those presenting less urgent requirements. Monuments and tombstones in good shape will receive a green digital tag. When a staff member stands by any given plot later, they will automatically see the assessment on their tablet or smartphone.

Another layer of appraisal is a pass or fail grading designation to mark plots for priority attention. Purewa General Manager Alastair Crombie says the Purewa Cemetery Trust Board, which manages the cemetery, is acutely aware of responsibilities to the public and to staff.

“The Board is right behind this initiative, and management and the Board take both the appearance of the cemetery and health and safety very seriously. Because of the nature of Plotbox, the assessment information is integrated and cross indexed throughout the record system.

This means we have one 100 percent accuracy and the ability to see and update information on our live mapping system. We can see the state of the entire cemetery at a glance. This is something we haven’t had in the past, a real gamechanger for Purewa,” he says.

Purewa Cemetery and Crematorium Assistant Manager Chris Martin and staff member David Goodwin assessing graves and tombstones in an old part of the 135-year-old East Auckland cemetery.

Purewa Cemetery staff member David Goodwin using his tablet computer and PlotBox technology to assess the condition of some of the elaborate, old tombstones in need of repair work.

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THE NATIONAL INTEGRATION COMMUNITY OF INDUSTRY AND EDUCATION IN THE FUNERAL INDUSTRY IS ESTABLISHED IN BEIJING

Fu Shou Yuan Group, Shanghai University and Beijing College of Social Administration take the lead in building a new platform for the integration of industry and education in the death care industry.

On December 2 and 3, under the guidance of the Ministry of Education, the Ministry of Civil Affairs, the Beijing Municipal Education Commission and the National Teaching Instruction Committee of Civil Affairs Vocational Education, the inaugural meeting of the National Integration Community of Industry and Education in the Funeral Industry was held in Beijing.

As the first new organization form of cross-regional national integration of industry and education, which gathers the resources of industry and education in the national funeral industry, aims to promote the high matching of layout of industry and education in the death care industry, efficiently connect services and support the high-quality development of the death care industry.

The National Integration Community of Industry and Education in the Funeral Industry consists of 246 units such as Shanghai Fu Shou Yuan Industrial Group Co., Ltd., Shanghai University and Beijing College of Social Administration (Training Center of the Ministry of Civil Affairs) in conjunction with ordinary universities, vocational colleges, scientific research institutions, upstream and downstream enterprises, industry organizations and local governments of funeral industry clusters.

We received congratulation videos for the opening ceremony from international associations around the world.

Wang Jinhua, Director of Social Affairs Department of the Ministry of Civil Affairs, attended the inaugural meeting and delivered a speech. Some people delivered speeches, such as Li Yanbing, member of the Party Committee and Vice President of Beijing College of Social Administration (Training Center of the Ministry of Civil Affairs), Nie Qing, Vice President of Shanghai University, Wang Qi, Executive Vice President of China Funeral Association, Wang Jisheng, President of Fu Shou Yuan International Group, and Wang Wei, member of the Party Committee and Chief Engineer of 101 Research Institute of the Ministry of Civil Affairs. The meeting was presided over by Wang Lijuan, member of Party Committee and

Vice President of Beijing College of Social Administration (Training Center of Ministry of Civil Affairs). Representatives from more than 200 industry organizations, colleges and enterprises from 28 provinces (districts and municipalities), more than 500 colleagues from the death care industry attended the event on the spot, and 45,000 people paid attention to the inaugural meeting of the community through live streaming.

First of all, Wang Jinhua, Director of the Social Affairs Department of the Ministry of Civil Affairs, congratulated the establishment of the National Integration Community of Industry and Education in the Funeral Industry. Then he talked about three hopes on giving full play to the role of life culture, promoting the high-quality development of funeral work in the process of Chinese modernization, and how to do a good job in death care and vocational education: firstly, deepen the reform of vocational education, strengthen the integration of industry and education, and enhance the training efficiency of funeral professionals. It is hoped that death care education will focus on personnel training, give full play to the role of community, deepen the integration of industry and education, form a joint force through school-enterprise cooperation, accurately grasp the connotation and direction of modern vocational education, continuously improve the ability of education and teaching, cultivate more technical experts and skilled masters with the concept of life culture, and deliver more high-quality talents to the death care industry to meet the development needs of the new era.

The second is to strengthen the research of policy theory, solve key and difficult problems, and help the standardized construction of funeral service management system. It is hoped that death care education will pay close attention to the latest development of the

Scene of the inaugural meeting of the National Integration Community of Industry and Education in the Funeral Industry and the 12th Life Culture Festival of Beijing College of Social Administration.

Ben Kelly, CEO of Australasian Cemeteries & Crematoria Association Ltd

industry, give full play to intellectual role and talent advantages, and strategically further increase the research on policy theory and life culture theory system of difficult and key issues in the death care field to strive to emerge a batch of weighty research results, providing decisionmaking reference for the government to improve the top-level system design of funeral work. The Social Affairs Department of the Ministry of Civil Affairs will actively absorb and adopt relevant achievements. If there are achievements with mature conditions, they will be promoted to policies and regulations according to the procedure.

The third is to carry out life culture education, advocate a correct view of life and death, and continuously deepen the change of customs. It is hoped that death care education will earnestly shoulder the banner of life culture education and explore the road of life culture education with Chinese characteristics. Further strengthen the theoretical research of life and death studies, and systematically study the view of life and death in Chinese traditional cultural classics, and the view of life and death in Marxism; further strengthen the discipline construction of life and death studies and build a theoretical system of life culture with Chinese characteristics; further strengthen the popularization of life culture, compile easy-to-understand life culture readers, popularize the common sense of life education, carry out the practice of life culture education, help people face death correctly, relieve psychological phenomena such as fear and anxiety towards death, guide people to face death calmly, and create a good social environment for funeral reform.

Nie Qing, Vice President of Shanghai University, said in her speech that the establishment of the National Integration Community of Industry and Education in the Funeral Industry is to respond to and implement the national vocational education guideline of “deepening the integration of industry and education”, so as to make China strong in education, science and technology and talents, promote the collaborative innovation of Industry-University-Research, and form an innovative model of social governance.

Shanghai University, as a high-level university leading the formation of a community, will give full play to the role of the national death care industry think tank and talent training highland in writing special policy reports, researching and developing industry standards, developing high-level courses, carrying out academic education and continuing education, and promoting the life education of the whole society and the whole population.

Wang Qi, Executive Vice President of China Funeral Association, said that he expected the industry to further broaden the death care education channels, improve the overall theoretical and practical level of the death care industry, and continue to provide strong talent guarantee and intellectual support for the development of death care; deepen the integration of industry and education, strengthen university-enterprise cooperation, actively explore the joint university-running mode of government, university, enterprise and scientific research, and promote the leap-forward development of death care undertakings; keep pace with the times to fully absorb the essence of excellent Chinese traditional culture, and develop death care concepts and practices with Chinese characteristics, facing

modernization and the future. In addition, he suggested that the College of Life Culture should continue to integrate the “five in one” concept of cultural education into the teaching process, student activities and life education, to set a good example for the death care education to integrate traditional culture. It will continue to deeply study the connotation and form a new socialist funeral concept with Chinese characteristics to guide practical activities and make funeral undertakings gain new vitality.

Wang Jisheng, President of Fu Shou Yuan International Group, said in his speech that the establishment of the first integration community of industry and education in the field of death care in China is a solid step to deepen the reform of modern vocational education system in China, and a firm determination to deeply study and give full play to the intellectual advantages of funeral work and death care education. The key to the integration of industry and education lies in “integration”, which is the ideal fruit expected to be produced after the integration of industry and education. It will bring together the internal and external related resources of the national death care industry. Aggregate, divide labor and cooperate in the organic community to apply what you have learned and promote learning, so that the integration of industry and education can play the superposition effect of serving the development of the economic society, and make the integration of industry and education in funeral industry become a highland for craftsman training, scientific research and technology innovation and life culture inheritance in a big country with highquality development of funeral industry.

Wang Jinhua, Director of the Social Affairs Department of the Ministry of Civil Affairs

Nie Qing, Vice President of Shanghai University

Wang Qi, Executive Vice President of China Funeral Association

Wang Wei, member of the Party Committee and Chief Engineer of the 101 Research Institute of the Ministry of Civil Affairs, said that efforts should be made to strengthen the construction of death care science and education system from three aspects. First, form a consensus. To accelerate the modernization of death care science and education and build a highquality death care science and education system, we must strengthen science and education innovation to drive development. Second, establish a mechanism. Promote the development of the whole chain of death care industry “community” by innovating system and mechanism. Third, explore a model. We should further promote the collaborative education of industry-university-research, smooth the growth channels of technical and skilled talents, and explore the “apprenticeship” training mode of funeral majors with Chinese characteristics.

After the inaugural meeting, the first plenary council of the National Integration Community of Industry and Education in the Funeral Industry was held, which reported the preparations of the community, reviewed and voted on the articles of association of the community, reviewed and elected the members of the first council, defined the organization and responsibilities of the community,

the rights and obligations of members, etc., and reviewed and voted on the development plan of the community from 2023 to 2025 and the work plan from 2023 to 2024. According to the plan, the main tasks of the community from 2023 to 2025 include: building a materialized operation mechanism of the community, building a docking mechanism between industry and education supply and demand, jointly developing various training modes for funeral professionals, jointly developing professional courses and teaching resources, developing professional teaching equipment for intelligent death care, building a technological innovation center, carrying out pre-job training post education and continuing education, and promoting vocational education to “expand overseas markets with enterprises”.

On the same day, two seminars were held. Xing Hui, Director of the Academic Committee of the National Academy of Education Administration, Chen Yongbo, Technical Director of Cooperation Technology of Industry and Education of H3C, and Guo Yang, President of Shanghai Association of Vocational Education, gave special speeches at the seminar on integration of industry and education in vocational education. At the seminar on death care education and high-quality development of the death care industry, some experts and scholars delivered speeches and give suggestions for building a new mode of integration of industry and education, such as Wang Yifang, Professor of School of Health Humanities,

Peking University, Wu Yibo, Director of Cultural Education Committee of Fu Shou Yuan International Group, Zhou Shiqiang, Director of Vocational Skills Appraisal and Guidance Center Office of the Ministry of Civil Affairs, Liu Peng, Director of China Funeral Association Youth and Social Work Committee, He Zhenfeng, Dean of College of Life Culture of Beijing College of Social Administration.

At the opening ceremony of this Life Culture Festival, guests visited the newly-built intelligent death care training room of Beijing College of Social Administration. The College of Life Culture inked a university-enterprise cooperation agreement with relevant enterprises, awarded awards to outstanding university-enterprise cooperation units, awarded scholarships, released a series of textbooks for students majoring in death care, introduced the “1 + X+1” comprehensive literacy education model, and students majoring in death care performed skills display, report and performance. During the Life Culture Festival, a double-election meeting of “Dreams Set Sail” was held. More than 80 units from major funeral homes, cemeteries, funeral service institutions and death care equipment manufacturers participated in the job fair, providing more than 1,000 jobs and internships. At the site, more than 300 juniors and sophomores of Beijing College of Social Administration reached employment and internship intentions with employers.

Wang Jisheng, President of Fu Shou Yuan International Group

Wang Wei, member of the Party Committee and Chief Engineer of the 101 Research Institute

Report-back performance by students majoring in death care

Seminar on the integration of industry and education in vocational education (from upper left: Xing Hui, Director of Academic Committee of National Academy of Education Administration, Chen Yongbo, Technical Director of Cooperation Technology of Industry and Education of H3C, Guo Yang, President of Shanghai Association of Vocational Education, and Cheng Mingming, Director of the Social Work Department of School of Sociology and Political Science Shanghai University)

Seminar on the death care education and high-quality development of the death care industry (from upper left: Wang Yifang, Professor of School of Health Humanities, Peking University; Wu Yibo, Director of Cultural Education Committee of Fu Shou Yuan International Group; Zhou Shiqiang, Director of Vocational Skills Appraisal and Guidance Center Office of the Ministry of Civil Affairs; Liu Peng, Director of China Funeral Association Youth and Social Work Committee; He Zhenfeng, Dean of College of Life Culture of Beijing College of Social Administration; Wang Yanhua, General Manager of Administration and Promotion Center of Fu Shou Yuan International Group)

BEYOND THE MYTHS

Good Mourning Sheds Light on the Realities of Grieving

Grief is a universal experience, yet it’s also intensely personal. Whether you’re grieving yourself, supporting someone who is, or regularly interacting with grieving families, the journey can be complex and challenging. It’s important to remember that there’s no right or wrong way to grieve, and everyone’s experience is unique.

We understand the complexities of grief firsthand. As two young women who lost our mothers suddenly, we found ourselves searching for information and support. When we couldn’t see what we needed, we created Good Mourning – a podcast, a community, and now a book – to demystify grief and provide relatable support to others in similar situations.

Understanding grief starts with understanding just how many misconceptions there are about the topic. Because even though grief is something we all experience, how we go through it is as unique as a fingerprint. There’s no rulebook for how to grieve or right or wrong path –everyone navigates a personal journey.

Grief isn’t just feeling sad – it’s a mixed bag of emotions. It’s also anger, confusion, numbness, and maybe even relief. It’s like being caught in a storm of feelings, unsure of the way out, which can be confusing. If someone snaps at you one minute, then is a crying mess the next minute, this is normal. Let them know you understand and that it’s okay, offer a listening ear, and be patient.

Did we mention that grief can mess with your body, too? You might find yourself tired all the time, or you need help sleeping. Your appetite might vanish or suddenly skyrocket. Grief can affect your mind, making it hard to concentrate or remember

things, which can be frustrating for the griever and the supporter. Journaling and list writing helps with strengthening memory retention, but the best thing is patience and time. It does pass.

It’s also a common misconception that grieving people prefer not to talk about the person they’ve lost. In truth, sharing stories and discussing the departed is often incredibly comforting. Ask questions about their person, or ask them if they want to talk about them. Be curious and compassionate.

Another thing to know is that grief doesn’t have a set timetable. It’s not like you get a memo saying, “Hey, grief will last exactly three weeks.” It’s more like a rollercoaster that you’re on without a clear endpoint. Some days might be okay, and then suddenly, a wave of grief hits you out of nowhere. Some people need more time, while others move on faster. And that’s okay – people process at their own pace.

Grief isn’t a one-size-fits-all experience, either. People can go through different shades and shapes of it, like ‘Anticipatory Grief’, which comes before the actual loss happens. It’s like when you know someone you love will pass away due to a terminal illness. You start grieving before it happens, emotionally preparing yourself for the inevitable. It’s a mix of sadness, anxiety, and even guilt for feeling sorrow before the loss.

Many people also experience ‘Disenfranchised Grief’, which is a type of grief that doesn’t always get the recognition

it deserves. It happens when your loss isn’t openly acknowledged or socially accepted. Think about when a pet dies; some might not understand why you’re upset. This can make you feel isolated because others don’t validate your grief.

Above all, if you’re supporting someone who is coping with a death, remember that you don’t need to have all the answers. Your role is to provide a listening ear, a shoulder to lean on, and a helping hand. For those coping with loss, remember that grief is not a task to be completed, but a personal journey and there is nothing to be ashamed of.

Sally Douglas and Imogen Carn host the popular Good Mourning Podcast and have recently released their first book – Good Mourning. Sal and Im have fostered a growing and supportive community and are on a mission to improve how we talk about grief and loss.

ACCA is excited to announce that Sal and Im will be speaking at this year’s national conference in Adelaide Sept 30th – Oct 2nd. Further information on Good Mourning can be found here https://goodmourning.com.au/

SILENT SENTINELS

Are your Headstones

a Hidden Hazard?

Background

Cemetery owners are well aware of their responsibilities under the Work Health and Safety Act 2011, and since the bereaved do not check or report the stability of their monuments on a long term basis, it is down to the operator to ensure that their burial grounds are safe for staff and visitors with regular recorded checks of the main sources of risk, ie memorials, monuments and trees. UK statistics indicate eight fatalities in thirty years and many more injuries to lower limbs from falling gravestones.

In addition to managing the sensitivities expressed by many families over visits to ‘their property’, the memorial inspection programme is repetitive, never ending, quite boring for some, obligatory for compliance with legislation, and usually no revenue is ring fenced to cover the costs of onsite testing, data handling and reporting. Traditional practice has often been slow, involving manuscript forms and additional data transfer in the office. The consequent effect on the maintenance and repair budget can be large if the rights holder cannot be traced or is also deceased.

Getting back on track- some practical steps

Advance publicity over the safety inspection project is helpful to engage all interested parties, via the burial operator’s website, local press, funeral directors, friends’ groups and entrance warning notices etc. In large cemeteries it is important to decide where to start the section surveys, and assessing the degree of risk and the subsequent sequence will be based on site knowledge, footfall, age and type of memorials.

Option 1. Conduct a stability test on each memorial, recording the failures, deceased details and photograph. Those at risk of toppling are then isolated by highly visible

hazard tape. Rope off, lay flat, or stake and band alternatives can follow as soon as practical. This process can be accelerated where the in house team is trained to use a digital paper free system as described below, or the initial survey is outsourced to a specialist audit company who can survey up to 500 memorials per day depending on the type of installations.

Option 2. Conduct a full grave audit, recording every memorial tested regardless of outcome. This option is more expensive than Option 1 or 2 due to extra time on site and image management but may be chosen if the local cemetery maps are not accurate, or illegible.

What next?

The weather, subsidence, tree development, and vandalism can all have an ongoing effect on risk as well as deteriorating joints. At least a five yearly reinspection programme will enable the operator to stay on top of the changing environment, and based on a previous inspection some memorials may require a more frequent visit.

What is required from a new initiative?

If it’s got to be done and rescued from way down the cemetery manager’s pending list and becomes a regular rolling inspection programme, the new solution should include

• An easy transition from paper forms, using a practical mobile phone based app customised to the operator’s needs for local data collection and photographs.

• A work assignment function and alerts to the onsite team.

• An increase in productivity leading to rapid identification and attention to dangerous monuments.

• Improved accuracy, assisted by point and click data entry and GPS logging.

• A paper free system and automatic records storage in the cloud.

• Shareable reports and evidence of compliance via read only audit trails.

• Scalable for any number of users, records, sites and any other regular inspection routines.

• Training, secure daily backup and technical support from the system provider.

• A provable ROI based on reduced labour costs per memorial tested.

Practical operations in the cemeterya modern approach

This is a summary of how the ASSETTRAC teams operate when conducting memorial safety surveys in cemeteries and churchyards. Survey results are recorded using our own mobile app and online databases, and the same system may be used by the cemetery manager whether council or private operator to manage the ongoing rolling programme of regular inspections.

The system is in two parts: an online web portal and an Android mobile app.

The Web Portal

We call the web portal APOnline (APO). It is the destination where all the gathered data is uploaded.

APO sets out the information in a grid format which is easy to edit, filter and report upon. The screenshot below shows some data from a memorial inspection exercise:

APO is not a fixed database and it’s up to the council to decide what information we should collect. The system is fully user-definable, allowing us or the client to customise both the portal and any associated apps. Two of the popular features when using APO for inspection work are automated time stamping and geo location recording. Alerts can be set up for forthcoming work, or tasks that are overdue.

The screenshot below shows the inspection timestamp, the inspector and the geo location (which can be shown as a pin on a Google map).

The Android App

We call the Android App AP Real-Time (APRT). It is built automatically from the rules which are applied in APO. Clients can build as many apps as you like without any programming knowledge in just a few minutes! When a user logs in to the app they are presented with a list of tasks:

Even if there is no Wi-Fi or 3G/4G signal the information will be held and uploaded when a signal becomes available – so the system will work offline in ‘dead’ spots.

Extending the business case

There are usually many more regular checks to be carried out and recorded in a cemetery and crematorium environment. The system is easily reconfigured to

manage the recording of tree inspections, vehicle checks, site machinery maintenance, office asset register, building facilities (eg fire doors, emergency exits, smoke alarms) chapel seating, catering, fridge and water temperatures (legionella), car parks and signage. Most of these can be checked ‘passed’ with a simple scan of the ‘asset’ barcode again saving a huge amount of time over the paper trail.

Typical Reports Output

The APO solution has many more features than shown here (eg asset depreciation) and we are happy to give a full demonstration either in person or via webinar.

In Conclusion

The Assettrac online memorial risk inspection system is:

• Easy to set up.

• Simple to use.

• Totally paper-free, ticking the ‘green’ box.

• Completely user definable.

• A much more efficient use of limited resources.

• Provides peace of mind

Stephen Laing, Managing Director ASSETTRAC Ltd March 2024

https://www.assettrac.co.uk/

Once selected the app will build itself in just a few seconds and present the user with a form based on any information needed.

When the information is filled in or selected from drop down lists, the information is sent to the web portal by clicking the ‘Transaction’ button…

…at the bottom of the screen, see above.

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Because of the industry we support, we think it goes without saying that quality, trust, great customer service and relationships are number one. After 19 years of Final Touch Australia, and more specifically 14 years of supplying many members of ACCA with cremation urns, we want to say thank you. Thank you for your trust, for working with and teaching us, and for believing in our mission as a business.

We release a new range every year so that you can provide your families with options that suit their needs, their homes, and their relationships with the ones they farewell, all while improving the impact you can make by doing so.

This year we are including a page in our catalogue called “Take A Moment.” This page is specifically designed to show your families other ways in which they can create connection and take a moment to celebrate, grieve, farewell, share and so much more.

As many of you know we released a range of grief resources, that can fill your grief shelf with ongoing care for families. “Take A Moment” is an extension of this - supporting that need for continued connection and to grieve in a way that feels right to them.

We know so much has changed in the industry and one thing we all want is to promote the need for the farewell, the celebration, the time together.

Our new catalogue will be released in April, including more eco option, outdoor memorials, homewares, budget friend options, jewellery choices, technology, and impact!

QLD Cemetery Training Day

2024 is the year for CHANGE!

The ACCA QLD Cemetery training day is set to emphasize operational training and will take place at the Drayton & Toowoomba Cemetery on Thursday 27th June in Queensland.

THURSDAY 27TH JUNE 2024

DRAYTON & TOOWOOMBA CEMETERY QLD

This event will offer training and networking opportunities for front-line staff in both operational and administrative roles. While primarily tailored to our Queensland members in the absence of state association representation, members from all states are welcome and we encourage you to participate.

THE TRADE SHOW

A trade show scheduled for Thursday, 27th June will showcase our loyal and dedicated corporate sponsors, suppliers, manufacturers, as well as suppliers of excavators and ground maintenance equipment.

SPEAKERS

Helen Tuton - Project Cultivate

Christine Smyth - Burial Rights & Estate Administration

Jason Lyle - Cemetery Safety

Chantelle O’Neill - Compassionate Selling

Tony Alcock - Ground Penetrating Radar

This reintroduction of the trade show, a long-awaited feature, has garnered positive responses from ACCA Members and Industry colleagues.

A short car ride to the Drayton & Toowoomba Cemetery. ACCA Delegates will receive a discounted rate of 12% when booking directly via the link below. Use code “OUREVENT” at check out

Program

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R e g i s t r a t i o n & T r a d e S h o w

A C C A P r e s i d e n t W e l c o m e - L a u r e n H a r d g r o v e

W e l c o m e t o C o u n t r y

S p o n s o r U p d a t e - A r r o w B r o n z e

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2 4 t h MAY 2024 w i l l i n c u r a $ 3 5 0 c a n c e l l a t i on f e e T h e r e a f t e r , n o

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P r i v a c y N o t e : I n r e g i s t e r i n g f o r t h i s s e m i n a r , r e l e v a n t d e t a i l s w i l l b e i n c o r p o r a t e d i n t o a d e l e g a t e l i s t f o r

t h e b e n e f i t o f a l l d e l e g a t e s ( n a m e , o r g a

Fill out the below and tick the registration applicable to each delegate or if your organisation wishes to exhibit

Delegate Name

$695.00 (tick) Bus Transport From Cemetery to Oaks (Dinner only) Please note Yes/No

Total amount payable for all registrations $

List your method of transportation to the training day (ie; car/flight)

Will you be staying in local accommodation? Yes/No | Accommodation details:

Additional comments: (List any special dietary requirements including names)

SHAPING THE FUTURE TOGETHER

ACCA Annual Conference & Trade Exhibition

From Monday 30th September to Wednesday 2nd October 2024, join us at the official ACCA Conference & Trade Exhibition for a series of engaging sessions, thought-provoking discussions, and unparalleled networking opportunities. Coming together under the theme of “Shaping the Future Together” we will explore the possibilities and challenges that lie ahead and we invite you to be a part of the conversation and contribute to… Shaping the future of our industry!

Set against the backdrop of the picturesque Adelaide Oval, this year we’re bringing you a conference that promises to be both enlightening and enriching, packed with invaluable sessions, Annual Cemetery Tour and, of course, the opportunity to network with like minded industry colleagues and professionals.

One of the highlights of this year’s conference is our exclusive cemetery tour at the Enfield Memorial Park which will take place on Day One highlighting the brand-new Evergreen community precincts and its industry leading sustainability and emission control initiatives. To cap off the tour, you will be treated to light refreshments and welcome drinks, providing the perfect opportunity to unwind and connect with fellow delegates followed by a free night to explore Adelaide and all the wonderful things on offer to do, see and eat!

Our Trade Show is consistently a standout feature of the ACCA conference. Join us for our Trade Show Breakfast, a wonderful chance to discover cuttingedge innovations and solutions from top vendors in the industry including ACCA’s corporate sponsors and dedicated industry professionals showcasing their latest products and offerings! All this while savouring delicious breakfast options from The Adelaide Oval – what’s there not to be excited about??

Here is a further sneak peek of what to expect:

o Dedicated industry professional speakers

o Trade Show Breakfast

o Trade Exhibition over two days

o Insightful presentations and breakout sessions

o Interactive panel discussions

o Networking

o Prizes and Giveaways

o And much, much more!

Whether you’re looking to gain new knowledge, expand your professional network, or simply be inspired, the 2024 ACCA Annual Conference and Trade Exhibition promises to deliver an unforgettable experience.

We can’t wait to welcome you to Adelaide for what promises to be our best conference yet!

Further details on agenda and registration are coming soon!

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COLUMBARIUM SURROUNDS

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MEMORIAL POLES

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Firstly, I would like to thank ACCA President Lauren Hardgrove and Chief Executive Officer Ben Kelly, who joined us for our recent national convention in Adelaide and gave us an update on ACCA’s key initiatives for 2024. We look forward to working together in the coming year.

Over 250 delegates attended the recent AFDA National Convention held at the Hilton Hotel in Adelaide on 22-24 March 2024. The education sessions focused on the future of funerals, the Association and business all capped off with inspirational keynote speaker and Olympic and Commonwealth gold medallist, Anna Meares OAM who told her amazing comeback story after a horrific cycling accident where she broke her neck. The social events took place at some of Adelaide’s iconic venues such as Adelaide Oval, SkyCity Adelaide, The National Wine Centre, the Central Markets and historical Hahndorf township with renowned Beerenberg Strawberry Farm.

In an industry first, the Australian Institute of Embalming (AIE) Conference held on 21-23 March 2024 at the Hilton Hotel in Adelaide aligned with the AFDA Convention providing AFDA and AIE members with an opportunity to learn from each other and share in some joint education sessions. Uniting both funeral directors and embalmers and sharing common goals, challenges and information serves to not only recognise the indispensable role of each other in providing care and support to grieving families but also to enhance the funeral experience for the families we serve.

AFDA REPORT

Australian Funeral Directors Association

The AFDA Funeral Learning Hub continues to go from strength to strength. There are now over 450 members accessing the online learning hub with some members receiving their first Digital Badge for completion of a course bundle. The Digital Badges, supplied through Credly can be easily shared by members on social media, showcasing a member’s knowledge and achievements as well as information on the learning level attained. Among our most sought-after courses are The First Call and Transfer, The Role of the Funeral Director, Australian Funeral Directors Association, The Funeral, and Cremation –An introduction.

With the growth in member use comes growth in the Funeral Learning Hub features and the introduction of new courses. The latest additions are the Lunch & Learns which are 10-15 minute ‘bite-sized’ courses designed for a quick learn that members can access when they have a spare few minutes, an evolving Resource Hub housing a useful collection of resources needed by most funeral professionals and new and recent webinars. Course content is continually being tweaked based on member feedback plus there are a number of new courses in the pipeline, including Muslim Funeral Traditions which is now available.

While the 2024 Convention in Adelaide and the Funeral Learning Hub has been our recent focus, the AFDA National Council is still working behind the scenes on the Constitution Review and the Membership Committee is undertaking a membership category review to consider if our categories best reflect both our existing membership and the opportunities that may be out there to grow as an Association.

Planning is also underway for our 2024 Divisional Annual General Meetings, and we have a number of joint Divisional gatherings this year which will be a great opportunity for members and industry participants to catch up with colleague’s interstate whom they may not see very often.

It’s been a busy start to the year so far and I look forward to meeting and connecting with many ACCA members throughout the year as I travel and attend our upcoming AFDA and industry events.

Regards

Kelly Scott National President

STATE REPORT

Cemeteries & Crematoria Association of South Australia

STATE REPORT

Cemeteries & Crematoria Association of Western Australia

CONGRATULATIONS MR. BARRETT

The Cemeteries & Crematoria Association of Western Australia congratulate Mr. Errol Barrett on his outstanding achievements of 60 years as a Funeral Director in Bunbury, Western Australia. Errol is an admired and well respected member of the community who gives his time to everyone in need, not only in the time of death. His passion never ends and he insists on getting it “right!”

Many of you will have crossed paths with Errol at some stage and will know of the respect he has from his industry colleagues, be it with AFDA, ACCA and AIE. The CCAWA are proud to be associated with Errol and acknowledge his contribution and generosity as a sponsor of CCAWA. Well done Errol, we wish you all the very best for continued success.

COOKING TIPS FROM BEYOND

A recent ABC radio broadcast in WA was discussing unusual headstones and the new trend of adding recipes to memorials. There is one particular TikTok creator who has been recreating the recipes she has found on headstones. I am sure we all have an older relative who has a closely guarded secret family recipe that they threaten they will take to the grave. Well now they have a way they can finally fulfil that threat but let us know the secret as well.

REVIEW OF THE Cemeteries Act 1986 and the Cremation Act 1929

The Department of Local Government, Sport and Cultural Industries (DLGSC) is has sought feedback on its review of the Cemeteries Act 1986 and the Cremation Act 1929 with the view that they may need to be modernised as they have not been substantially reviewed or amended since their introduction.

The review is looking at the adequacy and effectiveness of these Acts, in particular, on the following topics:

• potential consolidation of existing legislation into a single Act of Parliament

• alternative methods for the disposal of human remains

• cemetery redevelopment

• burials outside of proclaimed cemeteries

• licensing of funeral directors and monumental masons

• cremation services

• consistency of forms and fees.

Views are important in ensuring that legislation in this area provides effective regulatory oversight of the interment sector so that all Western Australians can continue to access high-quality and dignified interment services in times of bereavement.

It is proposed that a member from the Department will provide an update at the forthcoming CCAWA seminar on the progress so far.

MOUNT BARKER CEMETERY

Mount Barker Cemetery is situated 363 kms south east of Perth. The local Shire Council have recently made significant progress locating “unmarked graves.” Through consultation with their local Noongar community they came to a

resolution to have installed a lovely area for reflection.

A sign and garden have been installed along with a seat for families to go to. The planting of the plants around this garden have been left to the locals to plant what they would like there.

It is always great to see what is happening, and progress in cemeteries throughout WA.

& AGM

The annual one day seminar and AGM titled “When Hello Turns To Goodbye” will be held at the Sebel Hotel in Mandurah on Friday, 19th April 2024. There will be a tour of the Pinjarra and Old St. Johns Church Cemetery held in Pinjarra on the afternoon of Thursday 18th April. Delegates will travel by bus to and from the hotel. The seminar will be a full day of guest speakers with presentations from Major sponsors and updates from AFDA and ACCA.

The keynote speaker this year is Kelli Peirce, Embryologist and Laboratory Manager who will touch on the impact of grief and bereavement and the effects on staff and patients on a daily basis.

The CCAWA President and Board and Board of Directors welcome each and everyone of you to attend this worthwhile event being held on the waterfront in Mandurah, south of Perth city.

Please contact the CCAWA Secretary if you would like to register for the event.

STATE REPORT

Cemeteries & Crematoria Association of New South Wales

CCANSW have been planning for the 2024 May Governance and Compliance Seminar, which is returning to Novotel Sydney on Brighton Beach on 16 and 17 May 2024. The program is focused on continuing to prepare and support our members with the implementation of the Industry Interment Scheme (IIS) and we are pleased that the regulator, Cemeteries and Crematoria New South Wales will be in attendance at the event, offering presentations and engaging in discussions over the two-day seminar. Their presence offers an opportunity for attendees to interact directly with the regulator, posing questions and gaining in-depth understanding of the IIS’s nuances. Category A members receive a complimentary registration for CCANSW Seminars.

Registrations are open now and we encourage you to register HERE.

The seminar is just a part of CCANSW’s broader commitment to providing comprehensive training opportunities across New South Wales. The association has a robust schedule of educational courses, both in-person and online, designed to meet the diverse needs of the industry. From understanding bereaved clients to exploring religious diversity and mourning rituals, these courses are crafted to support the requirements of the IIS and beyond.

For Category A members, the benefits continue with two complimentary registrations for each CCANSW course

each financial year, ensuring access to continual learning and development opportunities.

Please reach out to us if you have any questions or specific training needs.

Membership renewals will be issued in mid-May, and we would like to take this opportunity to thank all our valued members and partners for all their support.

Being a dynamic industry Association all the Board members and our secretariat welcome feedback. You can reach us via the secretary at secretary@ccansw.org.au

Conference report – Day 1 Thursday 21 March 2024

STATE REPORT

Cemeteries & Crematoria Association of Victoria

Day 1 of the 2024 CCAV conference commenced with Uncle Dave Wandin, Wurundjeri Woi-wurrung Elder sharing his story, which touched on the significance of language (and language lost), and how vital it is that we all work together to care, nurture, and enhance the land to make it “healthy and safe” again. He suggested treating the land with the same respect that you would show your elderly mother, as, in his words, the land is “old and needs to be cared for.”

Keynote speaker Megan Buntine discussed succession planning for cemetery trusts. This encompassed starting the planning processes early and using cemetery resources to inform this. Formalising many of the requirements with role statements is a useful process, as is looking at existing networks to source potential candidates. Advertising positions as broadly as possible was another suggestion – this included through local networks including community newsletters, noticeboards, community groups, etc.

Harrington from GMCT and Rhiannon Puddy from SMCT presented a talk on Safety in Cemeteries and how to improve processes to minimise reportable incidents.

Sue Ziemann, Senior Advisor from the Department of Health presented a talk on cemetery land acquisition and the seven criteria required to be met (e.g. funds, demand, suitable land and due diligence, financial viability, community support, land

identified best option available, and trust has formally supported the purchase).

Karen Johnson from Warrnambool Cemetery Trust spoke about the process from the perspective of a cemetery trust, discussing how Tooram Memorial Park was established and the total length of time the process required (23 years!). Both talks generated a number of important questions from attendees.

Kangaroo Ground Cemetery, Eltham Cemetery and Boroondara Cemetery spoke about generating other revenue streams and priorities for their cemeteries.

Ballarat Cemeteries spoke about how to promote your cemetery when writing grant applications.

After lunch, keynote speaker Raechelle McLean, founder of a successful project and change management consultancy, shared a presentation on change management. Her four tips to make this process a successful one included create structure, codesign, collaborate (like Vanilla Ice!) and collect and action the feedback.

Rounding off the day’s proceedings, James Reid discussed the process of masterplanning for new cemetery spaces (in this case, for Emerald and Harkness).

Conference report – Day 2 Friday 22 March 2024

The final day of the 2024 CCAV conference commenced with the CCAV’s AGM.

Next, Danielle Chervatin provided an update from the Office of Australian War Graves.

Keynote speaker Lisa McInnes-Smith had everyone in the room on their feet for an entertaining, interactive session focussing on delivering on better outcomes and encouraging peak performance through focussed effort.

CCAV Executive Member Damian Ramondetta took attendees on a guided tour of the trade room during morning tea to introduce them to conference sponsors and allow each business to showcase their product or service.

The final keynote speaker for the conference was journalist, audio producer, author Lisa Herbert. Her session explored how she created her colourful workbook and guide, The Bottom Drawer Book: The After Death Action Plan as a tool to help the bereaved.

Tanya

HYQUAL AUSTRALIA

Our Part in Sustainable Manufacturing

Hyqual Australia, a distinguished Australian-owned enterprise in the Funeral Industry, takes immense pride in its commitment to producing superior-quality products while acknowledging environmental responsibility. Fueled by our dedication to excellence, we continually seek innovative avenues to enhance operational efficiency. Recent strides in this pursuit include the installation of solar panels covering a significant portion of our roof space and the acquisition of two state-of-the-art servo-driven injection moulding machines.

The integration of servo-driven motors with feedback sensors in our injection moulding machines is a noteworthy advancement. This technology empowers precise control over power consumption, optimizing speed and positioning during operations. The result is a remarkable improvement in production efficiency coupled with tangible savings in electricity consumption.

Additionally, further investments include multi-cavity tooling within the injection moulding sector. This enhancement has significantly reduced production time, allowing us to concentrate efforts on ensuring product quality, meeting customer needs, and delivering prompt delivery service.

Furthermore, our recent installation of a second vacuum metallising machine not only ensures uninterrupted production but also serves as a security measure, given the scarce presence of other businesses offering a comparable service. This unique capability positions us to effectively double our production capacity if the need arises.

Hyqual Australia values Australian-made goods and services and by extension, we recognize the importance of minimizing our impact on the environment within which we operate. Acknowledging the inherent energy requirements of manufacturing processes, we remain steadfast in our commitment to innovation as a core strength. Our ongoing efforts not only propel us toward operational improvements but also underscore our dedication to minimizing our ecological footprint and contributing to a sustainable future.

CREMATORY SUPPLIES

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CREMATOR PARTS

Our range offers parts for certain models including filters, thermocouples, blades and chart pens.*

1800 77 77 44 office@hyqual.com www.hyqual.com 31 Enterprise St, Caloundra QLD, 4551

ACCESSORIES

Don’t forget the extras –bamboo ash boxes, ash containers, ash bags, cremator rollers and brushes!

At Hyqual Australia we make it our priority to cater to the diverse needs of the Funeral Industry.

We offer a range of supplies to cater the growing demand of cremations, including parts for certain cremator models.*

See the full range on our website or call us with any questions!

Crem Rollers

ACCA BROCHURES

The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.

HOW TO ORDER

Please email admin@accaweb.com.au for an order form. Simply complete and return via email where our friendly staff are waiting to process your order. Order Today!

INDUSTRY EVENTS 2024

We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2024. Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office..

Some of the events listed on this page may be cancelled or postponed. Please contact each organisation directly if you have any uncertainty or questions.

CCAWA

Cemeteries Crematoria Association of WA GM & One Day Seminar

Friday 19th April. Sebel Hotel, Mandurah WA

ACCA

Cemetery Training Day

Thursday 27th June. Drayton & Toowoomba Cemetery, Toowoomba QLD

Annual Conference & Trade Exhibition

Monday 30th September – Wednesday 2nd October. The Adelaide Oval, SA

CCANSW

Cemeteries Crematoria Association of NSW Conference

Thursday 16th - Friday 17th May 2024. Novotel Brighten Beach, Sydney NSW 8th - 9th November – Regional (Location TBC)

CCASA

Cemeteries Crematoria Association of South Australia Conference

Thursday 24th – Friday 25th October. (Location TBC)

NFDA

National Funeral Directors Association (USA) International Conventions and Expo Sunday 20th – Wednesday 23rd October. New Orleans – USA

ARROW BRONZE

Death Care Industry KOKODA TREK Friday 19th – Sunday 28th July. Papua New Guinea

ORTHOMETALS

Crematoria Industry Group Study Tour Monday 3rd – Monday 10th June. Europe

CBCE

The Winter Gardens, Blackpool 2024 will mark the 150th anniversary of The Cremation Society and the 100th anniversary of the FBCA. For more information: www.cbce.org.uk

Monday 24th – Wednesday 26th June.

WEBSITES

ACCA accaweb.com.au

AFE asiafuneralexpo.com

AIE aieptyltd.org

AFDA afda.org.au

CANA cremationassociation.org

CASA cemeteriessa.com.au

CCANSW ccansw.org.au

CCAV ccav.org.au

CSGB cremation.org.uk

Devota devota.at

FBCA fbca.org.uk

FDA (NSW) fdansw.com.au

FDANZ fdanz.org.nz

FIAT-IFTA thanos.org

ICF int-crem-fed.org

ICCFA iccfa.com

ICCM iccm-uk.com

MBNA monumentbuilders.org

NAFD (UK) nafd.org.uk

NFDA nfda.org

NFDA (RSA) nfda.org.za

NFDA (Aus) nfda.com.au

NZCCC nzcemeteriescrematoria.co.nz

TanExpo tanexpo.com

ACCA MEMBER DIRECTORY

ASSOCIATE MEMBERS

Besi Belalis

Locked Bag 5123, Parramatta, NSW 2124 e: besi.belalis@cemeteries.nsw.gov.au p: (02) 9842 8473

Mark Forgie

PO Box 711, Gawler, SA 5118

e: bookings@northernrc.com.au p: (08) 8522 1734

Lucy Millena

26 Westfield Street Earlwood, NSW 2206

e: msmillena@yahoo.com.au

p: (03) 9787 6993

ASSOCIATE FELLOW

Warwick Hansen

16 Akala Avenue, Forster NSW 2428

e: warwick@warwickhansen.com.au p: 0418 421 421

EMERITUS FELLOW MEMBERS

Lynwood Davis

VIC, Australia

e: lhd1952@bigpond.net.au p: 0419 321 993

Shirley Cooke

VIC, Australia

e: shrlcooke11@gmail.com

Peter O’Meara (dec) NSW, Australia

FULL MEMBERS

NEW SOUTH WALES

Broulee Memorial Gardens

195 Broulee Rd, Broulee NSW 2537 p: (02) 4471 5867

w: www.bmgc.com.au

Castlebrook Memorial Park

712-746 Windsor Rd, Rouse Hill NSW 2155 p: (02) 9629 1477 w: www.castlebrook.com.au

Catholic Metropolitan Cemeteries Trust

Level 2/11 Murray Rose Ave, Sydney Olympic Park, NSW 2127

e: enquiries@catholiccemeteries.com.au p: (02)8713 5726

Cessnock City Council

PO Box 152, Cessnock, NSW 2325

e: cemetery@cessnock.nsw.gov.au p: (02) 4993 4300

Forest Lawn Memorial Park

Camden Valley Way, Leppington NSW 2179 p: (02) 9606 5822 w: www.forestlawn.com.au

InvoCare Australia Pty Limited

Level 5, 40 Mount Street, North Sydney NSW 2060 e: info@invocare.com.au p: (02) 9978 5200

Lake Macquarie Memorial Park

405 Cessnock Rd, Ryhope NSW 2283 p: (02) 4950 5727 w: www.lakemacquariecrem.com.au

Lakeside Memorial Park

230 Kanahooka Rd, Kanahooka NSW 2530 p: (02) 4261 1200 w: www.lakesidecrem.com.au

Lincoln Grove Memorial Gardens & Crematorium

1040 Gunnedah Road, Tamworth NSW 2340 e: info@lincolngrove.com.au p: (02) 6760 7311

Lismore Memorial Gardens Crematorium & Cemeteries

PO Box 23A, Lismore, NSW 2480 e: council@lismore.nsw.gov.au p: (02) 6625 0500 w: www.lismore.nsw.gov.au

Lithgow City Council

PO Box 19, Lithgow, NSW 2790 e: council@lithgow.nsw.gov.au p: (02) 6354 9999

Melaleuca Station Memorial Gardens

Tweed Valley Way Chinderch NSW 2487 e: wes@heritagebrothers.com.au p: 0417 601 308

Newcastle Memorial Park

176 Anderson Dr, Beresfield NSW 2322 p: (02) 4944 6000 w: www.newcastlecrem.com.au

Northern Suburbs Memorial Gardens & Crematorium

199 Delhi Rd, North Ryde NSW 2113 p: (02) 9887 2033 w: www.northernsuburbscrem.com.au

Pinegrove Memorial Park Kington St, Minchinbury NSW 2770 p: (02) 9625 8066 w: www.pinegrovecrem.com.au

Queanbeyan-Palerang Regional Council

PO Box 90, Queanbeyan, NSW 2620 e: anna.corcoran@qprc.nsw.gov.au p: 0408 247 019

Rookwood Memorial Gardens & Crematorium

Memorial Ave, Rookwood NSW 2141 p: (02) 9746 8945 w: www.rookwoodcrem.com.au

Sapphire City Crematorium (Horder Family Funerals)

2 Delvyn Drive Inverell NSW 2360 e: phorder@horderfamilyfunerals.com.au p: (02) 6732 5911

Tweed Heads Memorial Gardens

176 Kirkwood Road, Tweed Heads South NSW 2486 p: (07) 5524 2428 w: www.tweedheadscrem.com.au

Tweed Shire Council

PO Box 816, Murwillumbah, NSW 2484 e: cemeteries@tweed.nsw.gov.au p: (02) 6670 2400

Walkers Crematorium

75 Smith Street, Kempsey NSW 2440 e: rbwalkerpl@gmail.com p: (02) 6562 4329

Wollondilly Shire Council

PO Box 21, Picton, NSW 2571 e: cemeteries@wollondilly.nsw.gov.au p: (02) 4677 1100

QUEENSLAND

Albany Creek Memorial Park

400 Albany Creek Road, Bridgeman Downs QLD 4035 p: (07) 3263 3033 w: www.albanycreekcrem.com.au

Allambe Memorial Park

129 Nerang Broadbeach Rd, Nerang QLD 4211 p: (07) 5578 1699 w: www.allambe.com.au

Balonne Shire Council

PO Box 201, St George, QLD 4487 e: debbie.green@balonne.qld.gov.au p: (07) 4620 8827

Brisbane City Council Cemeteries & Crematoria

40A Kitchener Road, Kedron, QLD 4031 e: jade.sime@brisbane.qld.gov.au p: (07) 3178 4144

Bundaberg Crematorium and Memorial Park & Branyan Garden ‘Garden of Rest’

PO Box 768, Bundaberg QLD 4670

e: info@brownsfunerals.com.au p: (07) 4151 3357

Bundaberg Regional Council

91 Takalvan Street, MillBank, Bundaberg, QLD 4670

ACCA MEMBER DIRECTORY

e: nicholas.burfield@bundaberg.qld.gov.au p: (07) 4130 4477

Burdekin Shire Council

PO Box 974, Ayr, QLD 4807 e: tonia.marano@burdekin.qld.gov.au p: (07) 4783 9918

Cairns City (Regional) Council

PO Box 152 Cairns QLD 4870 e: regadmin@cairns.qld.gov.au p: (07) 4044 8378

Cassowary Coast Regional Council

PO Box 887, Innisfail QLD 4860 e: hayley.accatino@ccrc.qld.gov.au p: (07) 4043 8829

Centenary Memorial Gardens

PO Box 3363, Mt Ommaney, QLD 4074 e: taniahoward@centenarymemorialgardens.com.au p: (07) 3271 1222

Darling Downs Cremation Service

1020 Ruthven Street Toowoomba 4358 e: trevor@burstows.com.au p: (07) 4636 9600

Fraser Coast Regional Council

PO BOX 1943, Hervey Bay, QLD 4655 e: cemeteries@frasercoast.qld.gov.au p: 1300 794 929

Gladstone Regional Council

PO Box 29, Gladstone, QLD 4680 e: parks@gladstone.qld.gov.au p: (07) 4970 0700

City of Gold Coast

Chris Stockley e: CSTOCKLEY@goldcoast.qld.gov.au p: 0466 861 614

Great Northern Garden of Remembrance

31-35 Tallowwood Drive, Deception Bay, QLD 4508 e: info@gngor.com.au p: (07) 3888 3535

Great Southern Memorial Park

1774-1794 Mount Cotton Rd, Carbrook QLD 4130 p: (07) 3829 9999 w: www.greatsoutherncrem.com.au

Gympie Cemetery Trust

93 Cartwright Rd, Gympie, QLD 4570 e: supervisor@gympiecemeterytrust.com.au p: (07) 5482 2199

Gympie Regional Council

PO BOX 9, Liklivan, QLD 4600 e: nadia.bannerman@gympie.qld.gov.au p: (07) 5487 2311

Haigslea Lawn Cemetery

Haigslea Road, Haigslea QLD 4306

e: sue@norwoodpark.com.au p: (07) 5464 3145

Heritage Brady Funeral Directors & Crematorium

PO Box 58, Gordonvale, QLD 4865

e: chris@heritagebradyfunerals.com.au p: (07) 4056 1627

Hinchinbrook Shire Council

PO Box 366 Ingham QLD 4850

e: vrusso@hinchinbrook.qld.gov.au p: (07) 4776 4607

Ipswich City Council

1 Nicholas Street, Ipswich QLD 4305 e: graham.schultz@ipswich.qld.gov.au p: (07) 3810 7680

Ipswich Crematorium

12 Anderson Day Drive, Willowbank QLD 4306 e: sue@norwoodpark.com.au p: (07) 5464 3145

Ipswich General Cemetery

Cnr Warwick Rd & Cemetery Road, Ipswich QLD 4305 e: sue@norwoodpark.com.au p: (07) 5464 3145

Livingstone Shire Council

PO Box 2292, Yeppoon, QLD 4703 e: cemeteries@livingstone.qld.gov.au p: (07) 4913 5000

Lockyer Valley Regional Council

PO Box 82 Gatton, QLD 4343

e: mailbox@lvrc.qld.gov.au p: (07) 5468 4989

Logan City Council

177 Chambers Flat Road, Marsden QLD 4132 p: (07) 3804 4609

Mackay Regional Council

PO BOX 41, Mackay, QLD 4740 e: greg.walton@mackay.qld.gov.au p: 1300 622 529

Maryborough Crematorium

140 Adelaide Street, Maryborough, QLD 4650 e: jks1865@bigpond.net.au p: (07) 4121 4183

Moreton Bay Regional Council

PO Box 159, Caboolture, QLD 4510 e: darren.meinen@moretonbay.qld.gov.au p: (07) 3205 0555

Mount Isa City Council

PO Box 815, Mount Isa, QLD 4825 e: city@mountisa.qld.gov.au p: (07) 4747 3200

Mt Thompson Memorial Gardens

329 Nursery Rd, Holland Park QLD 4121 p: (07) 3349 2001 w: www.mtthompsoncrem.com.au

Noosa Shire Council

PO Box 141, Tewantin, QLD 4565 e: troy.andreassen@noosa.qld.gov.au p: (07) 5329 6454

Norwood Park Pty Ltd, Operating as Ipswich Cemeteries

PO Box 4206, Raceview QLD 4305 e: sue@norwoodpark.com.au p: (07) 5464 3145

Nudgee Cemetery & Crematorium

493 St Vincent Road, Nudgee, QLD 4014 e: cemetery@bne.catholic.net.au p: (07) 3324 3499

Redland City Council

PO Box 21, Cleveland QLD 4163 e: cemetery@redland.qld.gov.au p: 07 3829 8570

Rockhampton Crematorium

PO Box 3015, North Rockhampton, QLD 4701 e: rockycrem@gmail.com p: (07) 4928 2126

Rockhampton Regional Council

PO Box 1860, Rockhampton, QLD 4700 e: memorialgardens@rrc.qld.gov.au p: (07) 4934 8374

Southern Downs Regional Council

PO Box 26, Warwick, QLD 4370 e: mark.mcgowan@sdrc.qld.gov.au p: 1300 697 372

Stone Quarry Cemetery

Lot 207, Stone Quarry Road, Jeebropilly QLD 4340 e: sue@norwoodpark.com.au p: (07) 5464 3145

Sunshine Coast Regional Council

Locked Bag 72, Sunshine Coast Mail Centre e: cemeteries@sunshinecoast.qld.gov.au p: (07) 5459 2300

Tablelands Regional Council

PO Box 573, Atherton, QLD 4883 e: trcfacilities@trc.qld.gov.au p: 1300 362 242

Tallegalla Cemetery

Rosewood Marburg Road, Tallegalla QLD 4340

e: sue@norwoodpark.com.au p: (07) 5464 3145

Toowoomba Garden of Remembrance 1001 Ruthven St, Toowoomba QLD 4350 p: (07) 4635 4866 w: www.toowoombacrem.com.au

Toowoomba Regional Council

PO Box 3021, Toowoomba, QLD 4350

ACCA MEMBER DIRECTORY

e: cemeteryofficer@toowoombarc.qld.gov.au p: (07) 4688 6686

Townsville City Council

PO Box 1268 Townsville QLD 4810 e: townsville.cemeteries@townsville.qld.gov.au p: (07) 4727 9330

Warrill Park Lawn Cemetery

12 Anderson Day Drive, Willowbank QLD 4306 e: sue@norwoodpark.com.au p: (07) 5464 3145

Western Downs Regional Council

PO Box 551, Dalby, QLD 4405 e: info@wdrc.qld.gov.au p: (07) 4679 4123

Whitsunday Regional Council

PO Box 104, Proserpine, QLD 4800 e: info@whitsundayrc.qld.gov.au p: 1300 972 753

Woongarra Crematorium

PO Box 2510, Idalia, QLD 4811 e: kyliem@woongarra.net.au p: (07) 4778 1476

SOUTH AUSTRALIA

Adelaide Cemeteries Authority

PO Box 294 Enfield PlazaSA 5085

e: Michael.robertson@aca.sa.gov.au

p: (08) 8139 7400

Drumminor Gardens Cemetery

61 Golden Grove Road, Ridgehaven, SA 5097 e: brenton@harrisonfunerals.com.au p: (08) 8265 6060

Mount Gambier Cemetery Trust

PO Box 56, Mount Gambier, SA 5290 e: cmccombe@mountgambier.sa.gov.au p: (08) 8725 3099

Payneham & Dudley Park Cemeteries Trust Inc.

Exeter Terrace, Dudley Park, SA 5008 e: dudleypk@adam.com.au p: (08) 8344 2973

Salisbury Memorial Park (City of Salisbury)

PO Box 8, Salisbury, SA 5108

e: cemetery@salisbury.sa.gov.au p: (08) 8406 8386

West Coast Memorial Park

PO Box 1415, Port Lincoln, SA 5606 e: jennifer@westcoastfunerals.com.au p: (08) 8684 2001

Yorke Peninsula Council

PO Box 57 Maitland, SA, 5573

e: sue.beech@yorke.sa.gov.au p: (08) 8823 0000

VICTORIA

Boroondara Cemetery Trust

PO Box 565, Kew, VIC 3101

p: (03) 9853 7025

Box Hill Cemetery Trust

395 Middleborough Road, Box Hill VIC 3128

e: gb@boxhillcemetery.com.au p: (03) 9890 1229

Eltham Cemetery Trust

PO Box 423, Eltham VIC 3095

e: admin@elthamcemetery.com p: (03) 9432 1963

Geelong Cemeteries Trust

141 Ormond Road, Geelong East, VIC 3219

e: ah@gct.net.au

p: (03) 5249 3939

Mildura Cemeteries Trust

P.O. Box 105, Mildura VIC 3502

e: danielle.mazzini@mildura.vic.gov.au p: (03) 5018 8202

Rememberance Parks Central Victoria

P.O. Box 268, Eaglehawk VIC 3556 e: emma.flukes@rpcv.org,au p: (03) 5446 1547

Rye Cemetery Trust

P.O. Box 754, Rye, VIC 3941 e: ryecemetery@bigpond.com p: (03) 5985 1343

Southern Metropolitan Cemeteries Trust PO Box 1159, Clayton VIC 3169 e: tina.atkinson@smct.org.au p: (03) 8558 8204

TASMANIA

City of Launceston: Carr Villa Memorial Park

36 Nunamina Avenue

Kings Meadows 7249 TAS e: carrvilla@launceston.tas.gov.au p: (03) 6323 3604

Millingtons Cemeteries

The Cottage, Queens Walk, Cornelian Bay, TAS 7008

e: twhitehead@millingtons.com.au p: (03) 6278 1244

AUSTRALIAN CAPITAL TERRITORY

Canberra Memorials Parks (formerly Canberra Cemeteries)

PO Box 37, Mitchell, ACT 2911 e: kerry.mcmurray@act.gov.au p: (02) 6207 0029

Wreck Bay Aboriginal Community Council

Sherrie Tripp

5 Bunaan Close, Wreck Bay ACT 2540 e: sherrie.tripp@wbacc.gov.au

NORTHERN TERRITORY

Alice Springs Town Council

PO Box 1071, Alice Springs, NT 0871

e: astc@astc.nt.gov.au

p: (08) 8950 0500

Coomalie Community Government Council

PO BOX 20 Batchelor Northern Territory 0845

e: mail@coomalie.nt.gov.au

p: 08 8976 0058

Thorak Regional Cemetery, Litchfield Shire Council

PO Box 446, Humpty Doo, NT 0836

e: anthony.vanzeeventer@litchfield.nt.gov.au

p: (08) 8947 0903

WESTERN AUSTRALIA

Albany Cemetery Board

PO Box 469, Albany, WA 6330

e: admin@acb.wa.gov.au

p: (08) 9844 7766

Bunbury Cemetery Board

PO Box 1115, Bunbury, WA 6231

e: kristy@bunburycemetery.com.au

p: (08) 9721 3191

City of Busselton

Locked Bag 1, Busselton, WA 6280

e: city@busselton.wa.gov.au

p: (08) 9781 0444

City of Mandurah

3 Peel Street, Mandurah WA 6210

e: council@mandurah.wa.gov.au

p: (08) 9550 3777

Geraldton Cemetery Board

130 Eastward Road, Geraldton, WA 6530

e: admin@geraldtoncemetery.com.au

p: (08) 9921 2707

Kalgoorlie - Boulder Cemetery Board

PO Box 79, Kalgoorlie, WA 6430

e: kalg.bld.cemetery@bigpond.com.au

p: (08) 9091 1693

Metropolitan Cemeteries Board

PO Box 53, Claremont, WA 6910

e: kathlene.oliver@mcb.wa.gov.au

p: (08) 9383 5213

Shire of Meekatharra

PO Box 129, Meekatharra, WA 6642

e: dceo@meekashire.wa.gov.au

p: (08) 9980 0600

ACCA MEMBER DIRECTORY

INTERNATIONAL

Auckland Memorial Park

PO Box 391, Silverdale, Auckland, New Zealand

e: gm@ampl.co.nz

p: 64273003707

P Day and Son Ltd

41 Nile Street, Nelson, New Zealand 7010 e: bevan@daysfuneralservices.co.nz p: 64 3 548 2770

Purewa Cemetery Trust Board

4a Parsons Road, Meadowbank

Auckland, New Zealand 1071

e: alastaircrombie@purewa.co.nz p: 64 9 528 5599

CORPORATE MEMBERS

NEW SOUTH WALES

Arciuli - Monumental Building

18 Links Road, St Marys, NSW 2760 e: dominic@arciuli.com.au

p: (02) 9623 8774

Celeste Catering Pty Ltd

5/481 Willoughby Rd, Willoughby NSW 2068 e: annie@celestecatering.com.au p: (02) 9808 1088

Everlon

Unit 7/1-3 Nicholas St, Lidcombe, NSW 2141 e: info@everlon.com.au p: (02) 9646 3886

Frank Dimarco & Son Pty Ltd

14 Production Avenue, Kogarah, NSW 2217 e: alf@fgagranite.com.au p: (02) 9588 5477

Glory Marble & Granite

165 Hume Hwy, Greenacre, NSW 2190 e: mel@glorymarble.com.au p: (03) 9460 9066

Greenworx

2/23 Bearing Road, Seven Hills, NSW 2147

e: john.kalocsai@greenworx.com.au p: (02) 9676 5110

H. Parsons Pty Ltd

34 Belmore Street, Woolongong, NSW 2500

e: alan@hparsons.com.au

p: (02) 4228 9622

Hickey & Co. Pty Ltd

PO Box 13, Petersham, NSW 2049

e: paul@hickeyandco.com

p: (02) 9564 1888

L.S. Piddington & Sons Pty Ltd

PO Box 4424, Armidale, NSW 2350

e: allan@piddingtons.com.au

p: (02) 6772 2288

National Granite Pty Ltd

PO Box 183, Sydney Markerts, NSW 2129

e: steve@nationalgranite.com.au p: (02) 9748 8567

OpusXenta Pty Ltd

Tower 2, Level 14, 101 Grafton St, Bondi Junction NSW 2022

e: lea-annm@opusxenta.com p: 1300 994 853

Phoenix

44 Duke St (PO Box 5), Uralla, NSW 2358

e: orders@phoenixfoundry.com.au p: (02) 6738 2200

PlotBox

Level 12/64 York Street, Sydney NSW 2000 and The ECOS Centre, Kernohans Lane Ballymena, Co. Antrim BT43 7QA Northern Ireland

e: martin.jackson@plotbox.io e: laura.oneill@plotbox.io p: 0401 123 897 p: (02) 7228 7971

Russell Investments

GPO Box 3279, SYDNEY NSW 2001

e: jhampshire@russellinvestments.com p: (02) 9229 5375

QUEENSLAND

Final Touch Australia

Unit 3/13, Strathwyn St, Brendale, QLD 4500 e: chantelle@finaltouchaustralia.com.au p: (07) 3889 9607

Heritage Stonecraft & Design

4 Madison Court, Toowoomba QLD 4350 e: robert.heritagestone@gmail.com p: 0428 231 449

Hyqual Australia

31 Enterprise Street, Caloundra QLD 4551 e: office@hyqual.com p: 1800 77 77 44

Office of Australian War Graves GPO Box 9998, Brisbane, QLD 4001 e: wargraves@dva.gov.au p: 1800 555 254

Windsong Chimes

1/27 Lysaght Street, Coolum Beach, QLD 4573 e: hello@windsongchimes.com.au p: (07) 5233 6405

Worssell & Co Pty Ltd

70 Mica Street, Carole Park, QLD 4300 e: michele@worssell.com.au p: (07) 3271 1511

SOUTH AUSTRALIA

Monumental Masons Association of SA Inc PO Box 10289, Adelaide BC, SA 5000 e: secretary@monumentalassociationsa.com.au p: 0439 276 461

VICTORIA

Arrow Bronze P.O. Box 4576, Dandenong South, 3164 e: hymie.j@arrowbronze.com.au p: (03) 9794 2922

Austeng Pty Ltd

78-80 Douro Street, North Geelong, VIC 3215 e: lyn@austeng.net.au p: (03) 5278 2044

DP Jones & Co PO Box 486, Kyabram, VIC 3619 e: info@dpjones.com.au p: (03) 5852 2661

Giannarelli Holdings Pty Ltd

121 Trawalla Avenue, Thomastown VIC 3074

e: ag-sons@iimetro.com.au

p: (03) 9359 2142

JCB Construction Equipment Australia

PO Box 4149, Dandenong South, VIC 3175 e: m.mccann@jcbcea.com.au p: (03) 9797 3444

John Stonemart Pty Ltd

310 Mahoneys Road, Thomastown, VIC 3074 e: jacky@johnstonemart.com p: 03 9359 0898

Major Furnace Australia

92 Fairbank Road, Clayton South, VIC 3169

e: andrew.north@majoreng.com.au p: (03) 8558 1800

Memories Group Limited

Level 1, 11-19 Bank Place

Melbourne VIC 3000

e: ben.cukier@memories.net p: 0413 400 522

Morello/ Ashcroft Pty Ltd

Unit 1, 33-35 Commercial Drive, Thomastown, VIC 3074

e: mandyr@cmorello.com.au

p: (03) 9464 1700

Morgans Financial

279 Bay Street, Brighton North VIC 3186

e: stuart.doherty@morgans.com.au p: (03) 9519 3512

Nelson Bros. Funeral Services

PO Box 2237, Footscray, VIC 3011 e: nelsonbros@nelsonbros.com.au p: (03) 9687 1301

ACCA MEMBER DIRECTORY

Norwalk Precast Burial Systems

47 Highlands Road, Seymour, VIC 3660

e: info@norwalk.com.au

p: (03) 5799 0083

The Minter Group of Companies

17 Park Road, Oakleigh, VIC 3166

e: mandee@rhminter.com.au p: (03) 9568 6999

WESTERN AUSTRALIA

Australian Federation of Civil Celebrants

21 Aerolite Way, Beldon, WA 6027

e: funerals@afcc.com.au p: 0422 741 222

NORTHERN TERRITORY

Territory Funerals

PO Box 2711 Palmerston NT 0831

e: admin@territoryfunerals.com.au p: 0438 637 258

INTERNATIONAL

Canterbury Memorial Gardens & Crematorium

P O Box 19795, Woolston Christchurch 8241, New Zealand

Cremation Society of Canterbury Limited

PO Box 398, Christchurch, NZ

e: barbara@cremsoc.co.nz p: 64 3 3896 282

Facultatieve Technologies

80 Armstrong Way, Highland Park QLD 4211

Hamilton Park Cemetery

Morrinsville Rd, Private Bag 3010, Hamilton 3240 New Zealand

e: michelle.rivers@hcc.govt.nz p: 647 856 9604

Hutt City Council

Private Bag 31912, Lower Hutt, New Zealand

e: janine.jones@huttcity.govt.nz p: 02 7620 2470

Maunu Crematorium Ltd

PO Box 8043, Kensington, Whangarei, New Zealand 0145

e: info@maunucrematorium.co.nz p: 64 9437 5799

Memorial Park Hong Kong Limited

93 Fo Tan Village Shatin N.T. Hong Kong SAR e: hsi.general@gmail.com p: 852 2145 4826

Milne Construction Australia Pty Ltd

Level 7 / 114 Williams Street, Melbourne, VIC 3000 e: info@milneaustralia.com p: 0404 456 223

Mongolian Funeral Association

301 “New Mind” Building, Undsen Huuli Street 9/1, 5th Khoroo, Sukhbaatar District, Ulaanbaatar Mongolia 14253 e: info@mfa.mn p: +976 7011 1343

OrthoMetals

Eekhorstweg 32, 7942KC Meppel, The Netherlands e: hidde@orthometals.nl p: +31 6 4306 6196

Prestavest Crematorium & Memorial Park

Lot 8517, Jalan Taman Semarak, Pokok Assam, 34000, Taiping, Perak, Malaysia e: marketing@prestavest.com.my p: 605 807 6868

Semenyih Memorial Hills Berhad 9A, Jalan SS22/23 Damansara Jaya 47400 Petaling Jaya, Selangor, Malaysia e: ckliew.hms@gmail.com p: 6 3 772 95585

Shanghai Fu Shou Yuan

Industrial Group Co Ltd

Room 1306 No88 Cao Xi North Rd, Shanghai, China, 200030 e: shuting@shfsy.com p: 86 21 5425 5151

Taiyo Chikuro Industries Co Ltd

6-21 Higashi-koen, Hakata-Ku, Fukuoka, Japan e: s-eguchi@taiyochikuro.jp p: 0 8 92 651 4131

Wellington City Council

76 Old Karori Road, Wellington, 6012 NZ e: elizabeth.reddington@wcc.govt.nz

Wu Han Chang Le Yuan Cemetery

No. 120 Liuzhi Street Huangpi District Wuhan City Hubei Province, China e: whclyly@163.com p: 86 27 87163269

Xiao En Memorial Park Bhd

Xiao En Centre, No.1, Jalan Kuari, Cheras, 56100 Kuala Lumpur, Malaysia e: kuan@xiao-en.com.my p: +603-9145 38