PROPERTY MANAGEMENT
PROPERTY MANAGEMENT WITH CENTURY 21
With over 7000 offices worldwide and more than 240 offices in Australia and New Zealand, Century 21 is the world’s largest real estate group. Since its Australian launch in 1983, Century 21 has been overseen by its Chairman and owner Charles Tarbey with all operations based on his principles and training methods. The Property Management Department of Century 21 operates on a strict portfolio management system and currently manages properties for more than 20,000 residential and commercial investors. Each investor has their own Portfolio Manager who is directly accountable for the management of each property in the investor’s portfolio within a defined area.
Each Portfolio Manager oversees multiple investments within a particular area, rather than managing individual properties scattered over a wide area. This portfolio management system not only gives each investor one point of contact for their entire portfolio in one geographic area, but also gives investors access to an ‘area specialist’ who has intimate and up to date knowledge of all market conditions.
LEASING & MANAGEMENT OVERVIEW
LEASING
MANAGEMENT
Our leasing services are second to none and as your leasing agent we will lease your property as soon as possible to the best possible tenants. To achieve this outcome, we will take the following steps:
If you select Century 21 to be both your leasing and management agent, your Portfolio Manager will ensure that all leasing steps outlined above are undertaken. He or she will then perform the following management services for you, during the tenancy:
―― Photographs of your property (professional photography). ―― Your Portfolio Manager will craft an advertisement for your property. ―― T he property will be advertised online and a lease sign can be erected in front of the property.
―― Collect the rent throughout the tenancy. ―― Manage any instances of rent arrears. ―― Perform periodic inspections of the property.
―― Open for inspections and private appointments will be arranged.
―― Arrange for repairs and maintenance of the property.
―― Y ou will receive a full report of enquiries, open houses, and private viewings with feedback.
―― A rrange for payment of council rates, repairs, maintenance and insurances from rental money if required.
―― Y our Portfolio Manager will receive, review and process all lease applications.
―― Liaise with tenants and strata bodies during the tenancy.
―― Suitably qualified applications will be discussed with you. ―― O nce you have approved and accepted a tenant for your property, the Portfolio Manager will take a holding deposit and arrange a date to sign the lease. ―― Y our Portfolio Manager will arrange for a property inspection prior to signing the lease. ―― Y our Portfolio Manager will ensure that the tenant signs the lease, pays the bond and moves into the property. If you decide to engage Century 21 as your management agency, as well as leasing your property, your Portfolio Manager will also perform the following management services.
―― A rrange for an outgoing inspection when the tenant terminates the rental agreement. ―― Releases the bond to the outgoing tenant. ―― O nce vacated, the property is readvertised and leased as outlined in the previous section. ―― The value of the property can be appraised annually (optional). Your Portfolio Manager will advertise your property and ensure that it is leased as soon as possible.
CENTURY 21 OPENS FIRST OFFICE IN AUSTRALASIA
1995
CENTURY 21 OFFICES IN AUSTRALIA AND NEW ZEALAND
ANNUAL UNIQUE VISITORS TO THE CENTURY 21 WEBSITE
1.5million NUMBER OF COUNTRIES IN THE GLOBAL NETWORK
240
79
NUMBER OF STAFF IN OUR AUSTRALASIA NETWORK
ANNUAL TURNOVER OF PROPERTIES IN AUSTRALIA AND NEW ZEALAND
2200
M O N T H LY P R O P E R T Y PA G E V I E W S OF THE CENTURY 21 WEBSITE
325,000 C E N T U R Y 2 1 O F F I C E S G L O B A L LY
7,600+
$22billion NUMBER OF RENTAL PROPERTIES MANAGED ON THE LOCAL NETWORK
20,000+ CENTURY 21 FINANCIAL SERVICES SOURCED APPROVED HOME LOANS
3.8billion
PROMOTING YOUR PROPERTY
The longer a property is vacant, the more money an investor loses. So, when your current tenants give written notice that they intend to terminate their rental agreement, your Portfolio Manager will initiate the following six step marketing plan.
FOUR STEP MARKETING PLAN 1.
Online promotions: Photographs and a detailed description of your property are compiled and advertised online at three of the most popular real estate rental sites: domain.com.au, realestate.com.au and century21.com.au, as well as on many more industry portals. These online platforms can be monitored daily and the number of daily visits can be accessed, ensuring that your advertisement is continually optimised for the best results.
2.
Office promotions: Your property is added to our rental list and to our window displays, which always catch the eye of passers-by and people looking for local rental properties.
3.
Road signage: With the owner’s agreement, we can place a ‘For Lease’ sign outside the property where it will easily be seen by traffic and pedestrians.
4.
Email marketing: Your Portfolio Manager will email a description of your vacant property to all the major relocation agencies in Australia, on a weekly basis.
The growth in the online rental market is huge with more than 2 million Australians searching online for the right property every month. In fact, online promotions for rental properties are one of our most successful strategies to date.
CONCLUDING THOUGHTS
This is simply an overview of our residential property management services and is certainly not an exhaustive accounting. The purpose of this brochure is to clarify the complexity of the rental market and the responsibilities of the person who manages these properties. Century 21 wishes to emphasise the importance of engaging an experienced and reputable rental management agency to manage your investment properties - an agency with the experience, the resources and the in-situ processes to deal with any eventuality that may arise. Selecting the right management agency is a vital part of growing your property portfolio and doing it alone can be both time consuming and stressful. When you select Century 21 to manage your investment properties, we do our very best to make sure that you receive the highest return on your investments. Please Note: As an astute investor and a valued client of Century 21, you will be added to our mailing list, receiving a quarterly newsletter that will keep you up to date with trends in the rental market. We also offer property valuation services to our investors and of course, the services of our experienced sales team, if you decide to sell your property in the future.
CENTURY21.COM.AU