Hotel Today Book - April-May 2025

p.shahdadpuri@ahavic.com.au

PRESIDENt’s message DAvid canny | president

Excise Announcements

As we head to a Federal Election it is nice to know the major parties support in principle our desire for beer and spirit tax reform.

The National Party under David Littleproud were the first to publicly support our sector, calling for a freeze on beer and spirits served on-premise in pubs and hotels.

The Labor Government announced a two-year freeze on beer excise in which a review would occur. This was quickly matched by the Liberal Party.

While we are disappointed, we didn’t receive the cut we originally sought and that spirits weren’t included, the door has been opened.

There is an appetite for change, and we will facilitate it. There is acknowledgement that the safest place to consume alcohol is in pubs and hotels. They provide the vital social occasion and importantly jobs and economic growth.

It has been a long and sustained fight to get to this stage, but it has only just begun.

National Board

The National Board met recently in Hobart, Tasmania. Items of interest were:

• Pay Day Super

We are expecting to see the legislation to enact the payment of superannuation when wages are paid very soon. We will keep a close eye on how this will be implemented to keep the administrative burden on operators to a minimum.

• Credit & Debit Card Surcharging

The Government has been clear in their direction to reduce, and in some cases ban, surcharging. The AHA has made a submission to ensure small businesses are not disadvantaged and the need for them to be able to recoup the costs of providing digital payments.

Danny Celoni

Asahi announced their restructure in February.

The position of CEO no longer exists from March 31st, and Danny Celoni has decided to move on.

Danny has been a massive supporter of the on-premise business and the AHA. He has genuine understanding and respect of what goes on in your pub and hotel and has stood side by side with us on many issues.

Danny has led with vision, passion, and a deep understanding of the challenges and opportunities facing the hospitality industry.

I welcome Nigel Parsons as the new Chief Commercial Officer of CUB/Asahi.

Nigel is no stranger to leadership, having successfully guided Asahi Lifestyle Beverages since 2021, and we know that he will bring the same strategic thinking, deep industry knowledge, and commercial expertise to this new role.

We look forward to working closely with Nigel and our valued partners to navigate the opportunities and challenges ahead

David Canny President

Australian Hotels Association (Vic)

FOLLOW US @BILLSONS1865

Coca-Cola Europacific Partner is now distributing the iconic Billson’s range of alcoholic Ready-To-Drink (ARTD) beverages. We’re excited to be supporting this great Australian brand and bringing you these much-loved, market-leading products, backed by our trusted service and support. Feel free to get in touch with your Coca-Cola Europacific Partner Representative, reach out to us via the Live Chat, or call 13 2653 (13 COKE).

CEO’S UPDATE

The summer weather has extended into March this year, and it is great to see beer gardens packed with patrons enjoying hospitality at their local pubs. However, we do note that in some regional areas trade is lower than expected and bushfire affected parts of the state experienced a significant decline in tourism activity.

It has been a busy year already for AHA (Vic) and it projects to continue, with a Federal Election due in the coming months and a vital Victorian Budget in May, which we hope gives real support to business. Across all levels of Government, we are seeking policy initiatives that reduce the cost of living so individuals and working families seek out their local pubs and hotels for affordable hospitality and social occasions.

Beer Tax

After a long campaign, both the Prime Minister and the Opposition Leader have supported a two-year freeze on the beer tax and a review into the tax, which has risen twice a year for the past forty years.

This is a win for publicans; however it isn’t enough, and the fight isn’t over.

Despite the freeze, Australia still has the third highest alcohol tax in the world.

We also know that while the tax won’t go up for the next two years, electricity, gas, freight and wages will continue.

Through the formal review into the tax AHA (Vic) will be calling for the tax to be lowered, for the twice a year automatic rise in the tax to be abandoned and for this to not just include beer poured in pubs, but also spirits.

Join pubs across Victoria in fundraising for The Good Friday Appeal and help The Royal Children’s Hospital provide the best possible care to sick kids.

REGISTER YOUR PUB TO JOIN THE fundraiser!

MEMBERSHIP UPDATE

Troy Patterson

Membership Executive – AHA (Vic)

FROM CASTLEMAINE TO SALE WITH PUBS, POTS, and Profits

An AHA (Vic) ritual continued at The Cumberland Hotel in Castlemaine on Tuesday 25th of February for the commencement of our Regional Pubs Pots and Profit’s (PPP) program for 2025. With the format continuing to evolve but ensuring we the Key criteria of the Perfect Pour Remaining. A special thanks must go to Steven Buzzo and Tammy Cleeland for ensuring the venue was set up and ready for the event.

The attendance for the event was very positive right from the commencement of registration with 45 members attending from 24 venues and 38 partners. This result was outstanding and we look forward to further increasing these numbers at the remining two PPP’s being in Sale and Echuca.

This program offers members and partners a unique opportunity to get an update on industry issues currently in the market along with Partners presentations around trends and learning’s plus a specific PPP deals based on the day’s event.

Key Presentations were based on

• Workplace relations update

• Wine category performance and growth initiatives

• Pub Financial Health Check

• Beer category insights

• Better Buying opportunities and promotions

• Food insights based on centre of the plate.

The above presentations were received extremely well with many a follow up from members to Partner’s on next steps.

The problem-solving work shop continues to grow from strength to strength and has become an integral part of the day with both the AHA(Vic) and all participants getting a real understanding of the issued venues are the regions are facing on a dayto-day basis. We the AHA are continuing to follow up on some key issues and since have sent out several EDM’s on issues discussed. If you have any issues you wish to discuss please feel free to contact me directly.

The conclusion of the event always concludes with the Perfect Pour with the members pouring a beer and getting judged by our esteem judges. The Winner for the day was

• Winner of the Perfect pour Cody Gebert (Macedon Village Hotel)

• Runner up

Emily Blades (The Victoria Hotel –Woodend)

Both the above are now in the running to be the Perfect Pour Champion for 2025 and win a $5k staff party supplied by CUB.

Finally, I must thank all the members for attending the PPP, as without you the event can’t go on. To the partners thanks for your continued support and commitment to the industry and finally a special thanks to Erica Ryan from the AHA (Vic) office who does a great job in activating and organising the event.

Winners of the perfect pour competition are all smiles

Members get together for a workshop in Sale

On Tuesday, 18 March, we ventured off to The Criterion Hotel in Sale to host the second Pubs Pots and Profits (PPP) event for 2025. The event was very well received with another good attendance from both Members and Partners.

The venue setup was something new for the day with downstairs dedicated to the speakers and the upstairs focused on corporate partner booths and the activation of the Perfect Pour competition. The day was jam packed with 9 presentations focused on market trends, industry news and member benefits.

We also had the pleasure of being addressed by Darren Chester the Federal member for Gippsland. Darren is a massive supporter of the hotel industry and played an integral part federally in supporting the upcoming excise relief. Darren has also continued to promote his Gippsland Parma challenge in which visits all his Gippsland Hotels and invites locals to visit venues try a parma. Thanks, Darren for your continued support of our industry.

Over my travels recently I have seen quite an increase in wastage when it comes to pouring beers, so I spoke with the CUB Brewer fresh team member Richard Anderson to have a greater focus with his presentation on wastage and really got him to highlight the money being literally poured down the sink. Richard also worked through the Perfect Pour process and physically showed us what the expectation was for perfection.

• Winner of the Perfect pour

Adam Jackson (The Star Hotel - Sale)

• Runner up

Nick Derrick (The Bank Hotel – Warragul)

A special thank you must go to both Chad and Rex for hosting the event the feedback from our Members and Corporate partners exceptional. The accommodation and food were nothing but outstanding. I look forward to returning in the back half of the year.

Darren Chester MP (Member for Gippsland) speaks to our members

Peter Wade provides a Workplace Relations update to members

Winners of the perfect pour competition are all smiles

AHA (Vic) Partners Exhibit Their Products in Castlemaine

AHA (Vic) Partners Exhibit Their Products in Castlemaine

INTRODUCING THE REFRESHED ACCOMMODATION AUSTRALIA (VICTORIA) STATE ADVISORY GROUP

From familiar faces to new friends, meet the experienced hoteliers helping us shape our strategy and priorities in 2025.

Accommodation Australia (Victoria) (AA (Vic)) is pleased to share the appointment of their new Chair Peter Minatsis, and Deputy Chair Kari Hunter. Long-term members of the group, we’re excited to continue to utilise Peter and Kari’s extensive experience and knowledge of the accommodation sector.

Peter and Kari will work alongside other senior hoteliers that voluntarily give their time to assist in setting AA (Vic)’s future strategic direction and determining priority industry issues of focus. The group comprises experienced operators of a diverse range of metropolitan and regional hotels, motels, serviced apartments, resorts and motor inns.

Kari Hunter, Deputy Chair Senior Director Commercial and Revenue Management, Choice Hotels

Kari has over 20 years marketing experience in the franchise, tourism, leisure and accommodation industries. In her role at Choice Hotels Asia-Pac, Kari oversees the sales, distribution, RM and marketing functions. Kari is passionate about the environment and has championed Choice Hotels Asia-Pac’s ESG strategy and efforts to measure and reduce their carbon footprint.

Prior to joining Choice Hotels Asia Pac, Kari was General Manager – Marketing for the Belgravia Health and Leisure Group overseeing the marketing strategy and function across four verticals and eight brands (and 160+ facilities). Kari also held the role of General Manager – Marketing, Strategy and Sales at BIG4 Holiday Parks for nine years, a national marketing franchise network comprising of approximately 180 properties.

Kari has a Masters of Tourism Marketing and Bachelor of Arts from Monash University, has been a co-chair of the Future Leaders Committee for the Caravan Industry Association of Australia and is a guest lecturer for the Masters of Tourism Marketing program at Monash University.

Peter Minatsis, Chair General Manager, Le Méridien Melbourne

Peter has worked for Marriott Hotels & Resorts for over 20 years and in April 2022 was appointed to his current role, General Manager of Le Méridien Melbourne overseeing the brand’s highly-anticipated reintroduction to Australia. The hotel invites travellers to savour the moment and connect with Melbourne’s famed art, culture, and culinary scene through the brand’s timeless perspective on modern travel. Le Méridien Hotels & Resorts is part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands.

I AM PRIVILEGED TO BE APPOINTED AS CHAIR OF THE ACCOMMODATION

AUSTRALIA (VICTORIA) STATE ADVISORY GROUP AND FOCUSED ON DRIVING BETTER OUTCOMES FOR THE REGULATED ACCOMMODATION IN VICTORIA

Peter is a native of Vancouver, Canada where studied Hospitality Management and began his hotel journey. Peter started in In Room Dinning and worked his way through the ranks in a number of brands including Fairmont, Sheraton, Westin, Marriott and Le Méridien. Peter was appointed Chair of the Accommodation Australia (Victoria) State Advisory Group in late 2024. He brings a wealth of expertise and enthusiasm to the role, and looks forward to advocating for increased support and improved settings for the regulated accommodation sector in Victoria.

We thank the following Advisory Group members for their continued contributions;

Lee Davey

Area General Manager, Rydges (Victoria and Tasmania)

Catherine Mapperson

Franchise Owner, Quest St Kilda Road and Quest on Dorcas

Stephen Moore

Regional General Manager, Vic/SA and Tas, TFE Hotels

Craig Peachey

Executive General Manager, RACV Leisure

David Tonkin

Country General Manager, Oceania Pan Pacific Hotels Group

Justin Phillips

General Manager, Radisson on Flagstaff Gardens Melbourne

Nicole Pasqual

General Manager, Hyatt Place Caribbean Park Melbourne

Tracy Atherton

Experience hotelier

We welcome and introduce our two newest members, Sam Davies and Michelle Bradshaw. With a combined 45 years of experience, Sam and Michelle are passionate about supporting their teams and facilitating an environment where the accommodation section can see great success and growth.

Sam Davies Director of Operations Australasia & Pacific, IHG

Sam has over 25 years of hospitality experience is currently leading and supporting IHG’s Franchise estate, as well as eight managed assets across the region to maximise and leverage the strength of IHG operational resources and enterprise.

Prior to this Sam has lead the Hotel Lifecycle and Growth function across South East Asia & Korea and Japan & Australasia. In this role, Sam ensured best in class hotel openings and design, relevant to local market and brand standards.

Sam has successfully supported and lead new brands to markets for new build and conversions, from luxury and lifetstyle, premium and essential and suites for both franchised and managed partners. Driven by his wealth of functional and hotel operational leadership, Sam’s expertise ensures that all hotels he supports achieve sustainable success and growth along with the communities in which they are in. Sam is a passionate Victorian, having grown up in country Western Victoria and is based in Melbourne.

Michelle Bradshaw

Vice President Operations HMA & Leases, Apartments & Reality, Accor

Michelle is the Vice President Operations for Accor, based in Victoria representing 50 leased and managed properties. With over 20 years’ experience in the industry, Michelle has been based in Victoria for the past 15 years.

Michelle is keen to join the State Advisory Group to continue important work needed to bolster our sector after a challenging few years.

Strengthening and streamlining advocacy works that amplify our voice are central to Michelle’s efforts.

HIGH COUNTRY HOSPITALITY WITH HEART

by Kimberley Malcolm

The high country of Victoria, includes the charming town of Corryong and is home to a range of iconic country pubs offering a true taste of the region's hospitality. These venues serve as community hubs, where locals and visitors alike gather to enjoy hearty meals, local brews, and warm conversation.

The two pubs in Corryong are proudly female led, creating welcoming and inclusive spaces. The personal touch to these pubs includes crafting seasonal menus to curating unique atmospheres that reflect the beauty and spirit of the high country. Their dedication helps maintain the tradition of the local pub as a gathering place while infusing these businesses with a fresh, modern perspective.

These hotels have long been pillars of their rural community, playing an active role in supporting local residents.

The Corryong Hotel Motel owned by Wendy Kirley, is no different to many of our members throughout the state. Through various charity events, fundraising initiatives, and partnerships with local organisations, the hotel has become a hub for raising much needed funds for those in need, ensuring it remains deeply connected to its community, turning each visit into an opportunity to give back.

Over two years ago, one of the pubs customers, Clint Boers was diagnosed with brain cancer, and so the pub decided to raise funds for a cause close to the community’s heart. Before the battle with brain cancer began, Clint was heavily involved in helping out the local community including coaching the kids football. With three boys under the age of 15 and living over 400kms from

Boers family pic

Pockets & Wendy Publicans at Corryong Hotel Motel

Melbourne, traveling for treatment was taking it’s toll financially and emotionally.

And so in August last year the pub held a massive fundraiser for the “Cure Brain Cancer Foundation”. Many local businesses donated prizes for the auctions raising $27,000. The majority of the funds raised went to the Cure Brain Cancer Foundation with over $3000 going directly to Clint and his family.

Like many hotels in our State, Corryong Hotel Motel continues to raise much needed funds for many local groups including the CFA, SES, the local schools and sporting clubs.

It’s not lost on us at AHA (Vic) how challenging it can be to run pubs, especially for our members in regional Victoria. From fires, to floods, pubs are the heartbeat of these communities, and stories like this demonstrate just how pivotal pubs are to them.

The Corryong Courthouse Hotel, affectionately known as the 'Top Pub', is a historic establishment that has been serving the community since 1882. Located in the main street, it offers a welcoming atmosphere with a public bar and bistro. The hotel features a spacious beer garden and two dining and function areas, making it an ideal venue for various events, Guests can

enjoy alfresco dining, and options for gluten-free and vegetarian meals.

One of the most striking qualities of Corryong is its breathtaking scenery. The views here are truly something special, with the surrounding landscape offering dramatic vistas of the Snowy Mountains and picturesque rural vistas. It’s a place where nature’s beauty is on full display, and it often leaves visitors in awe.

As Cheryl Winter, publican of The Courthouse Hotel says, “It's all about those views! And cowboys. The Man from Snowy River is buried here and there is a festival to celebrate him every year!”

Corryong’s deep connection to the legendary Australian folklore figure, The Man from Snowy River is rich. Not only is he a symbol of the rugged, pioneering spirit of the region, but his legacy is celebrated annually at The Man from Snowy River Festival, which draws visitors from all over. The festival honours the area's rich history with cowboy culture, traditional skills, and plenty of local charm.

Just like the pub down the road, The Courthouse Hotel is a prominent fixture in the heart of Corryong, with its central location making it a focal point for both locals and visitors. Its size and

visibility allow it to play a key role in the community, not just as a business, but as a community hub.

“The Courthouse is huge and smack bang in the centre of town. We sponsor various sporting clubs and allow clubs to use our function rooms at no cost for meetings and such. We employ young locals as wait staff and love watching their confidence grow as they get used to interacting with our regulars” says Cheryl.

Running a hotel in a smaller town like Corryong presents its own set of challenges, particularly when it comes to attracting consistent foot traffic and maintaining a steady flow of guests. In a small town, word of mouth is incredibly powerful, and hotels need to focus on delivering excellent service and creating a warm, inviting environment that encourages people to return.

Cheryl adds “The cost of living has definitely affected us, an old beloved boss who taught me so much once said 'Chezzy, if you’re not having to buy change from the bank that's bad news, people are buying beer from their pocket and not their wallet'. That has proven too true. The easiest and hardest thing to cut back on is wages, but it's also not sustainable, I love what I do but 80 hours a week gets a bit rough.”

Corryong Hotel Motel

Corryong is seen as a quaint, rural town, offering a wealth of hidden surprises that visitors may not anticipate. For one, the town is steeped in a rich history which gives it a unique cultural identity. The natural beauty surrounding Corryong is breathtaking, with stunning views of the Snowy Mountains, tranquil rivers, and abundant wildlife. Beyond the scenic landscapes, Corryong boasts a vibrant arts community, a strong sense of local pride, and a welcoming atmosphere that makes visitors feel right at home. It's a place where old-world charm meets contemporary culture in a way that's truly unique.

Cheryl leaves us with this parting statement; “It's all so very beautiful here, but you would have to come in to the pub and ask the old boys, I don't get out much."

Cheryl Winter at The Courthouse Hotel on Corryong

Corryong Courthouse Hotel

Kylie Rogers talks about her journey as the CEO of Victoria Racing Club

The Women in Hotels network is a testament to the power of diversity, inclusion, and collective empowerment within the hospitality industry.

Together, we represent the breadth and scale of our amazing industry. From publicans that are the heart of their community, to accommodation providers that support our major events calendar, everyone is welcome at Women in Hotels. We are all united and driven by a common goal – to champion diversity and inclusion in our sector.

This year our Women in Hotels Network celebrated International Women’s Day with Victoria Racing Club CEO, Kylie Rogers.

Kylie joined the VRC in September 2024. Her future plans for the Club include remaining a world class leader in racing and events, maintaining a strong Membership base and ensuring the horse is at the heart of all the initiatives the Club undertakes.

Rogers came to VRC from the AFL where she held the role of EGM

WHAT OUR ATTENDEES HAD TO SAY

"What a way to start the day! The Women in Hotels brunch was an amazing morning surrounded by inspiring, passionate and motivated women, and few very supportive guys. Kylie’s story was genuine, strong and empowering. Her insights into leadership and negotiations left me the conviction that there are no limits! Thanks for a great event."

Customer and Commercial, responsible for AFL’s revenue and fan divisions including corporate partnerships, AFL’s strategic Broadcast relationships across Seven Network, Foxtel and Kayo, Newscorp, Telstra and the league’s radio partners, advertising sales, licensing and retail, Club, Stadium & AFL memberships, premium hospitality products, ticketing and events, marketing, digital media including the AFL’s website (afl.com. au) and official App, Marvel Stadium and fan growth experience.

With tourism and major events central to the success of our industry, we were pleased to share with the room that the Melbourne Cup Carnival generated its largest-ever contribution to the Victorian and Australian economy. With an uplift in national expenditure of more than $1 billion, directly attributed to the 2024 Cup Week.

Kylie is an absolute powerhouse and her candid and vulnerable chat with AHA (Vic) GM, Kimberley Malcolm, was refreshing.

SALLY GEBERT Director

Macedon Village Hotel

Alysa Witmitz delivers an opening speech on the morning

"The opportunity to spend a morning with likeminded Women in Hotels is wonderful. The opportunity to listen to a strong, insightful Kylie Rogers was nothing short of refreshing and motivating.”

NAOMI APPLEBY

The Drouin Family Hotel

"International Women’s Day is a wonderful celebration of women across the world, and it was great to come together as an industry to celebrate. Thank You to the AHA for hosting the International Women’s Day brunch, it was so uplifting to spend time with women from our industry – publicans, industry leaders, venue managers, and suppliers along with the next generation of aspiring women leaders. Kylie’s very open, honest and at times raw sharing of her career, life, and what makes her achieve everyday was inspiring, and gave us all to belief in chasing our goals and put a spotlight on the great women we are lucky to work with."

MATT MULLINS Lion

It’s our hope that our Women in Hotels Network continues to provide a space for women to convene, share stories, celebrate success, and offer support to one another. Born out of a genuine desire to foster connection, spark innovation, and learn from each other, we hope events like our brunch in March help nurture these powerful relationships across the industry.

FEATURE GATEWAY TO SUCCESS: THE WOMEN POWERING THE GATEWAY MILDURA

by Priyanka Shahdadpuri

At The Gateway Hotel in Mildura, three dynamic women have carved out impressive careers in hospitality, each with their own unique journey into the industry. Natarsha Burgess, the Restaurant and Events Manager, has spent eight years at the venue and was drawn to hospitality by the opportunity to connect with people. “The people, customers, staff—that’s my job, interacting and connecting with people, which I absolutely love,” she said. Natarsha takes particular pride in mentoring new staff and watching them develop their skills. “It’s really exciting to meet people for whom this is their first hospitality job… it’s nice to see them grow,” she added. Her own path to The Gateway was simple—she lived just down the road—but the impact she has made within the business is anything but ordinary.

Lorianne Lowerson, known as ‘Laws,’ started in hospitality at 19, not thinking it would become a career. “It was just a job,” she admitted. With experience working in a nightclub and knowing how to make drinks, she decided to take up a job in the bistro and bar at The Gateway. Over time, she progressed through the ranks from waitstaff to supervisor, junior manager, and eventually to beverage manager and bottle shop manager. “It probably wasn’t until the last year and a half when I got my position in the bottle shop that I realised you can really make a career out of hospitality.

It’s not just a stepping stone—there are so many different pathways and opportunities.”

Lisa Jackson, the hotel’s Human Resources Manager, has been part of the team for nine years, having transitioned from the retail sector. When her previous company was sold, she sought a role that matched her skills, and hospitality became the perfect fit. “I love human resources—it’s got a lot of challenges. Hospitality brings its own challenges, especially with recruitment, but it also has really great rewards,” she explained. Like Natarsha, she has found deep satisfaction in watching employees develop and grow within the business.

Each of them had a defining moment in their careers that reinforced their commitment to the industry. For Lorianne, it was when a 50-yearold business owner called her for advice on beverages. “I’m a 28-year-old female beverage manager, and that was the reassurance I needed,” she said. Lorianne said that being underestimated as a woman in the industry is not uncommon, but she had learned to stand her ground. “That was a moment where I thought, ‘Yeah, everything I’m doing is right.’”

On the other hand, Natarsha finds joy in the small wins that help her team grow at The Gateway. She recalled the moment a young staff member, after mastering the skill of carrying three plates in one go, beamed with pride. “He looked at me, grin on his face, and said ‘Tarsh!’ I laughed so loud I thought he was going to drop them,” she said. Moments like that, where she can see her leadership making a difference even in small ways, reinforces why she loves what she does.

It’s clear that The Gateway fosters a culture of inclusivity, not only by hiring based on merit but also by ensuring a safe and supportive environment for staff. Lisa emphasised that hiring decisions were based on suitability rather than gender. “We don’t look at whether they’re male or female. We just look at who is the best applicant,”

The bar offers a wide range of cocktails

she said. Lorianne added that inclusivity at The Gateway extended beyond hiring practices.

“We stamp out any form of negativity,” she said. “Hospitality can sometimes invite a negative customer, but we have a zero-tolerance policy.” She sometimes has to work shifts as late as 3 AM but has always felt safe. “There’s always some form of help or protection there for you.”

Despite the inclusive culture, their career journey hasn’t been shy of its challenges. For Natarsha, balancing work and family life have been one of the biggest. “When I’m at home, I try to make that my priority,” she said, adding that it had taken years for her family to fully understand the demands of her job, given that she would sometimes have to do night shifts as late as 3:00am.

Lorianne has also faced challenges in the bottle shop, where clients often underestimated her. “At first, some people try to see if they can walk over me because I’m a female,” she said. But over the years, she has learned to stand her ground, knowing she has a supportive team behind her. “You just have to show them that they will not run the transaction the way they want to, that’s not going to happen.”

Lisa acknowledged that while instances of inappropriate behaviour from customers had been rare, they had always been dealt with swiftly. “Our CEO Gordon has encouraged to follow safety protocol and implement our zero-tolerance policy where required. If something happens, staff know they need to communicate it quickly,” she said. The venue uses earpieces for communication,

career development, including courses with industry leaders like Jess Weiss, who have also collaborated with AHA (Vic) for leadership workshops in the past. “Jess was amazing, we sat together and customised the course which covered five or six different subjects that we chose, and that enabled all of our managers to attend once a week for about eight weeks,” said Lisa.

Recently, the three colleagues also attended our Women in Hotels Brunch, featuring Victoria Racing Club CEO Kylie Rogers. They spoke about the significance of seeing women in high-level roles and how it boosted their confidence being in the presence of other female pub and hotel employees at such an event. “It makes it more

security on-site every night, and a strong team that looks out for each other. “We make sure everyone feels safe.”

The conversation naturally turned to the evolving role of women in hospitality. Lisa was adamant that women like Natarsha and Lorianne were “unstoppable.” She highlighted the investment The Gateway actively makes in their staff’s

realistic for women to be in those positions,” they said. “Thirty years ago, it was rare. Now, the more women who pave the way, the more realistic it becomes for others to follow. What we loved was the fact that she worked in two fairly male dominated areas, and she succeeded in both. That shows tenacity and a not-giving-up attitude, no matter what people think.,” they said.

The Gateway itself reflects ambition and growth. Natarsha had seen the venue evolve significantly over her time there. “When I first started, they were planning a beautiful outdoor restaurant—it’s there now. But it didn’t stop there,” she said. Plans for expanding indoor dining and event spaces are already in motion, driven by growing demand.

“We probably run one of the biggest restaurants in Mildura, but sometimes I don't have tables for people, and that's a good problem but perhaps needs to be addressed for our locals,” she said.

In the bottle shop, Lorianne has faced the challenges of keeping up with stock demands. “Every single big holiday period, we’ve smashed our past goals,” she said. But she thrived on the momentum. “You set goals for the week, hit them, and then say, ‘What’s next?’”

The journeys of these three women prove that hospitality is full of opportunities, unexpected career turns, and plenty of laughs along the way. From mentoring new staff to handling late-night shifts and smashing sales goals, these women have tackled it all. Sure, there are challenges, but with a strong team and support from their CEO, they’ve carved out careers they love. And as Lisa put it, these women aren’t slowing down anytime soon!

From L to R: Lorianne Lowerson, Lisa Jackson and Natarsha Burgess

Verde, a premier event space at The Gateway

Night shot of Verde

WORKPLACE RELATIONS UPDATE

Recently the Workplace Relations Team hosted a workshop for AHA (Vic) and AA (Vic) members to discuss important topics relating to updated legislation and other matters related to employees.

The workshop was attended by owners, managers, hotel Human Resources teams and interested members. This was the first of regular workshops which will be held to inform and update members regarding legislative or industry developments relating to our people, one of our most important assets in hospitality.

In our first workshop we explored underpayment of wages, workplace conflict and the impact of conflict, code of conduct and Employee Choice Pathway.

Under Payment of Wages

Effective 1 January 2025 intentional underpayment of wages became a criminal offence which could result in significant fines for companies and individuals and potential jail time.

Examples of intentional underpayment of wages include not paying, or underpaying, superannuation, not reconciling an award salary (Clause 24 of the Hospitality Industry (General) Award and Clause 20 of the Restaurant Industry Award), at least annually, to ensure the employee is not being

disadvantaged and failing to pay penalties.

Genuine wage payment errors which are rectified once discovered are not likely to be considered as intentional and will not likely be prosecuted.

The Fair Work Ombudsman has published a guide for small business; A guide to paying employees correctly, and The Voluntary Small Business Wage Compliance Code (fairwork.gov. au/vsbwcc) which provides useful and practical information, and although specifically written for small business (less than 15 employees) the overarching principles and information can also be useful for larger businesses.

Workplace Conflict and Code of Conduct

Workplace conflict can be difficult to deal with but if handled as soon as the conflict occurs there is the potential for the conflict to be resolved without damage to workplace culture or, even, the reputation of the hotel. When handled well workplace conflict can contribute to growth and innovation.

When conflict occurs it is important to gather the facts of the situation putting aside personal feelings. Speak with those involved and ask probing questions to explore the full extent of the conflict, consider the type of conflict, the risk to the people involved and if the matter needs to be handled urgently.

Once the facts have been gathered determine a resolution and communicate what is expected of those involved. The communication needs to be clear and understood, allowing those involved to clarify expectations.

Often it is beneficial to refer to a code of conduct which sets out the acceptable standards of behaviour of all staff. This code can be linked to the values of the organisation and should be provided to all employees upon commencement. The code of conduct are the “rules of the game” for all and anyone who plays sport understands that rules allow the game to be played fairly.

Workplace Gendered Violence

Employers have a responsibility under workplace health and safety legislation to provide a safe workplace. This requirement includes the need for employers to ensure the workplace is

free of workplace gendered violence which includes sexual harassment.

Recent media reports have highlighted various cases from within the hospitality industry.

Our participation in the WorkWell Respect Network in 2024, where we hosted and co-designed four workshops to educate the industry, provided participants with helpful and practical tools to address this serious issue in their workplaces.

We continue to advise members in the event of sexual harassment complaints and encourage employers to address issues as they occur and stamp out the behaviours by implementing effective policies and procedures.

Actions to address the issue can range from telling an employee their remarks are inappropriate and will not be tolerated to formal training by experts. The workplace relations team can provide details of a preferred training provider who has developed resources for face to face or online training.

Upcoming forum dates for participants of the Respect Network are:

• Lunch + Learn mid-April 2025

• Forum 5 June 2025

• Lunch + Learn mid-August 2025

• Forum 20 November 2025

We welcome new and existing participants.

Employee Choice Pathway

Previously referred as casual conversion, employee choice pathway provides casual employees the option of becoming permanent staff members should they feel the definition for casual employment no longer applies to them.

After six moths of employment the casual employee can write to the business to request their employment be made permanent. Once the employer receives the application, they have 21 days to respond to the request.

Before responding, the employer should consult with the employee to gather evidence regarding the request. This will help the employer to make an informed decision.

A recent study advised that 75% of those employed as casual employees wanted to remain employed under casual employment conditions.

Should you like to discuss any of the above matters or have questions please feel free to contact the Workplace Relations Team.

REVOLUTIONISING GAMING DATA

The hospitality industry faces numerous difficulties that impact their operations and profitability. One significant issue that venues might not even realise they have is the lack of access to and understanding of the data constantly streaming through their operations.

Big data has become a focal point across all industries, with data, and how to use it effectively, essential to drive performance. This is especially true when it comes to gaming data.

Based on our experience in the gaming sector, the following are examples of mistakes that venues might not even realise they are making when it comes to gaming data:

• Outdated Data Insights: Many venues rely on data insights that are no longer relevant to the rapidly changing landscape of consumer behaviour. This can lead to misguided decisions and missed opportunities in an industry where trends can shift quickly.

• Stale Data: The data that venues possess might be too old, where even a difference of days can significantly impact decisions. Without timely data, venues may find themselves reacting to changes rather than proactively addressing them, which can result in lost revenue and decreased customer activity.

• Lack of Expertise: Often, people managing the data lack the specific know-how or gaming industry experience needed to formulate adaptive strategies. Data is only as good as the people interpreting it and, without the right skills, even the most comprehensive data sets can go to waste.

• Poor Machine Performance: Machines may underperform for various reasons, such as poor positioning within the venue, competition from surrounding games, outdated cabinets, or simply falling out of trend. A machine that is not performing well can drag down overall profitability and negatively impact the customer experience.

• Uninformed Deployments: Deploying new machines and games without understanding their impacts can lead to suboptimal outcomes. Without understanding the potential impact of new additions, venues risk investing in products that do not resonate with their customer base or fail to generate the expected returns.

Recognising these challenges, Onyx Gaming has been hard at work coming up with solutions. However, in the process of finding solutions, there has been a significant shift in the team’s mindset. Onyx Gaming’s Head of Product & Analytics, Aaron Pratt, and his team of data engineers and analysts were not just satisfied with developing a groundbreaking solution. They’ve been pushing the envelope further into something that promises to revolutionise gaming data analytics.

It's not just a solution; it is a new way of thinking.

Onyx Gaming’s new way of thinking focuses on this very concept of harnessing the power of data. Asking how we can navigate vast pools of information. How data will fuel all our company’s technology, products, services and operations. How our plans, strategies and decisions will all be data-driven and evidence-based. And, as a result, how this power benefits our existing national network of venue partners.

Having access to relevant and actionable data, we’re able to help our network of venues:

• Timely and Relevant Insights: By delivering the right insights at the right time to the right people, decisions can be taken swiftly and effectively. Access to timely and relevant data, enables our venues to improve gaming performance, customer satisfaction and optimise gaming operations.

• Data-empowered Gaming Experts: Aided by our advanced analytic and machine learning solutions created by our data specialists, our team of gaming experts are ready to help, fully equipped to interpret the data and present venues with actionable insights for gaming management.

• Product Performance Analytics: We can help venues pinpoint underperforming products and identify the underlying reasons why, allowing them to take corrective action and optimise their offerings. By identifying and addressing issues with specific machines, venues can improve overall profitability and enhance the customer experience.

• EGM Deployment Impact Forecast: Venues can predict the impact of deploying, moving or removing EGMs, helping them make strategic decisions that maximise revenue and customer engagement. With predictive insights, venues can make informed decisions about their gaming floor layout and product mix, ensuring that they are investing in the right products and positioning them for success.

Other deliverables currently being built include loyalty data integration, comprehensive performance data collection across all markets Australia-wide, factoring in EGM cabinettype and game family, as well as factoring in venue size and dimensions. This will enable the creation of benchmarks for various venue types across Australia.

And that’s just the beginning! Working with an established network of venues, the team has been able to create an industry-leading solution that will inevitably disrupt the current way the gaming industry works with data.

If you would like more information about how your venue can benefit from Onyx Gaming’s analytics intelligence, get in touch today.

YOUR PARTNER IN HOSPITALITY, FRONT TO BACK:

MEET

TOMKIN AUSTRALIA

At Tomkin, we understand that the guest experience begins the moment they step through the door. With first impressions - a perfectly laid table, comforts of home, or a show-stopping buffet spread - every detail matters. As Australia’s leading hospitality partner, Tomkin supports hotels and accommodation providers to create unforgettable experiences through thoughtful design, quality craftsmanship, and unparalleled service.

Front-of-House Dining & Tableware Solutions

The dining experience is a key touchpoint for guests. Whether a fine dining establishment, all-day eatery, or a conference setting, Tomkin delivers dinnerware, cutlery, glassware and accessories purpose-built to enhance your menu.

By curating the best-in-class global brands and exclusive signature collections, we help hospitality providers extend their foodservice vision to the table, reinforcing the menu concept, brand identity and commitment to excellence.

In-Room Setups for Serviced Apartments

Guests expect more than just a place to stay—they seek luxury, comfort, convenience, and a sense of home. Tomkin’s extensive selection of inroom essentials ensures that accommodation providers can deliver on guest’s expectations, every time. From small appliances to tableware, storage solutions to cookware, we help create thoughtfully designed in-room experiences that encourage repeat stays.

“The

Tomkin projects team took every detail into consideration - our interior plans, menu and target clientele - they got the job done to perfection”

LANSON PLACE MELBOURNE

Back-of-House & Kitchen Excellence

With a 50-year legacy of supplying high-performance cookware, utensils, and HACCP Certified preparation tools, Tomkin empowers kitchen teams with the operational efficiency essential to foodservice excellence. Beyond the kitchen, our comprehensive range includes janitorial, shelving and service solutions tailored to the unique needs of accommodation providers. Tomkin is dedicated to providing our partners with quality tailored solutions that delight your guests, from first impressions to the last bite.

Your Partner, from Concept to Completion

Our service extends beyond product supply. Tomkin’s dedicated Projects Team works closely with our accommodation partners from start to finish, ensuring that every element of your fit-out aligns. Collaborating with hotels, serviced apartments, guesthouses and beyond, Tomkin provides tailored solutions for new openings, refurbishments and ongoing operational needs.

A NEW ERA OF HOSPITALITY HAS ARRIVED AT

QT MELBOURNE

AND IT COMES WITH FOUR PAWS, A WAGGING TAIL, AND UNDENIABLE CHARM.

QT Melbourne is redefining guest experience with the introduction of its first-ever Wellbeing Dog-cierge, Russell. In partnership with Guide Dogs Victoria, the 20-month-old Blonde Labrador Retriever is ready to deliver joy, comfort and and companionship to those who walk through the hotel's iconic copper doors.

Having taken up residence in late February and affectionately named after his new home at 133 Russell Street, the golden boy’s arrival marks a heartwarming addition to the hotel's signature quirk and character.

Born on 30 March 2023, Russell received extensive training with Guide Dogs Victoria to assist individuals with low vision or blindness. However, his affectionate nature and playful spirit made him an ideal candidate for a wellbeing role, rather than a traditional guide dog. Now, he's found his perfect home at QT Melbourne, where he'll greet guests, lead morning walks, and spread wellness through his irresistible charm.

"We're incredibly proud to welcome Russell to QT Melbourne. His presence represents not just a commitment to our guests' wellbeing, but also a deep appreciation for the important work Guide Dogs Victoria does in the community. Through this partnership, we're able to give back in a meaningful way while creating an environment of joy, connection, and compassion." Kristen Foat, QT Melbourne General Manager.

Russell’s impact on staff was immediate and significant, Kristen notes a clear shift in morale and energy when Russell is in the room. "Russell has this special way of lifting everyone's spirits as soon as he walks in. You can just feel the energy shift, and it makes you want to be your best.”

To celebrate Russell's arrival and strengthen their partnership with Guide Dogs Victoria, QT Melbourne launched a series of pup-friendly experiences with all proceeds benefiting charity. From Pups & Poses rooftop yoga to Deli

QT’s dog-friendly menu, there’s an abundance of puppacinos to be enjoyed and experiences available for those with four-legged friends.

QT Melbourne’s partnership with Guide Dogs Victoria highlights their commitment to aligning with charitable causes that resonate with the whole team. "Partnering with Guide Dogs Victoria allows QT Melbourne to give our team a sense of purpose beyond the everyday, showing that what we do can truly impact lives and support causes that matter to staff and encourage meaning in their role beyond the standard scope.“

QT Melbourne

133 Russell Street, Melbourne VIC 3000

T: (03) 8636 8800

E: reservations_qtmelbourne@evt.com

Guide Dog Russell poses for a photo at QT Melbourne

SUN, SEA, AND CARLSBERG: HOW A POP-UP TRANSFORMED FRANKSTON PIER

by Priyanka Shahdadpuri

Melbourne’s latest summer season turned up the heat in style with a cool new pop up, boasting crisp cold beers, buttery lobster rolls and green striped umbrellas. And what better way to make the most of the final golden days than with the ultimate beachside escape? Enter the Carlsberg Beach Club, a vibrant European-inspired oasis that transformed Frankston Pier into the city’s hottest summer playground. Running from January 31 to March 31, this pop-up activation set the scene for sunny afternoons filled with mouthwatering bites and world-class entertainment, all against the backdrop of the stunning bay.

From the outset, this activation was designed with a mission: engage a younger audience, invite consumers into the world of Carlsberg, and position the brand as modern, youthful, and energetic. And judging by the overwhelming response, it's fair to say that mission has been accomplished. Within just two weeks of opening, 20 kegs had already been poured, with guests flocking to the venue to experience the unique blend of beachside relaxation and high-energy fun. The Beach Club was

built to accommodate 200 guests at a time, with premium sun beds available for reservation. What’s more, in classy resort style, food and drinks could be ordered right at your sunbed (through a QR code), with an additional beverage pop-up for those who wanted to experience live-action pouring by the talented bartenders.

The excitement kicked off in full force with an official launch event on February 1, featuring Melbournebased DJ Alice Ivy setting the tone with an electrifying afternoon set. Known for her genre-blending beats and high-energy performances, Alice’s

presence ensured the Beach Club’s grand opening was nothing short of spectacular. But the energy didn’t stop there. The media launch followed on February 8, drawing top-tier press, influencers, and industry figures eager to get a taste of the Carlsberg experience.

However, the true showstopper of the activation was undoubtedly the Carlsberg stunt—a bold, headlinegrabbing feat that made waves both literally and figuratively. In a display of endurance and brand synergy, Hawthorn premiership player Campbell Brown, alongside Collingwood’s Dan

Campbell Brown, Dan Houston and Tom Lynch pose for the media aftER the swim

Houston and Richmond’s Tom Lynch attempted to swim a World Recordprobably the world's longest swim for a beer.

As they emerged from the bay, they were greeted by a crowd of eager spectators and media awaiting them on the sands. With cameras rolling, the stars celebrated their incredible effort in the best way possible—with an ice-cold Carlsberg in hand. This unforgettable moment was captured by news outlets and shared across social media. It’s a great example of how new ventures in hospitality can join hands with Australia’s sports and pop culture to increase organic digital

traction on their platforms.

Beyond the stunts and A-list entertainment, what truly set the Carlsberg Beach Club apart is its ability to bring a slice of European beach culture to Melbourne’s doorstep. Anyone who has spent time along the glamorous shores of the Côte d’Azur or the beach clubs of Ibiza knows that a day by the sea is best enjoyed with a touch of effortless luxury. And Carlsberg has delivered exactly that.

Guests could stroll freely through the main club area, taking in the chic Mediterranean-inspired decor, or opt for an elevated experience by

booking a premium sun bed, ensuring maximum comfort while they sip and snack their way through the day. And speaking of snacks, the Beach Club’s food offering was just as enticing as its drinks list. Forget soggy fish and chips—here, guests were treated to an array of gourmet options, from woodfire grilled steak sandwiches and Moreton Bay bug rolls to tempura cauliflower drizzled with hot honey and kaffir lime dressing. Pair that with a crisp, refreshing Carlsberg on tap, a handcrafted cocktail, or a glass of champagne, and you have all the ingredients for a perfect summer session.

Adding to the allure, the Beach Club’s prime location coincided with Frankston’s iconic Waterfront Festival, drawing an additional 45,000 visitors to the area on that weekend. With an activation that seamlessly blended European beach culture with Aussie summer vibes, Carlsberg proved that a beer brand can be more than just what’s in the glass—it can be an experience, a destination, and a movement. As the final kegs are poured and the last sunbeds packed away, one thing is certain: this was the summer of Carlsberg, and we can only hope they’ll be back to do it all again next year.

carlsberg beach club

unparalleled reliability and service.

Supported by Banktech’s 24/7 Help Desk and 365/7 Field Service Team.

Supported by Banktech’s 24/7 Help Desk and 365/7 Field Service Team.

Supported by Banktech’s 24/7 Help Desk and 365/7 Field Service Team.

Call today to learn more.

Call today to learn more.

Call today to learn more.

Contact

Contact Michael Queale

Contact Michael Queale

Michael Queale

Regional Manager - Venue Solutions 0408 462 321

Regional Manager - Venue Solutions 0408 462 321

Regional Manager - Venue Solutions 0408 462 321

P: 1800 08 09 10

P: 1800 08 09 10

P: 1800 08 09 10

W. banktech.com.au

W. banktech.com.au

W. banktech.com.au

FUNDAMENTALS OF ACCOMMODATION DESIGN

When designing any accommodation—or any commercial space, for that matter—the first and most important step is understanding both your brand and your audience. Even if your brand caters to a budget or business market, that doesn’t mean you can’t showcase your personality through design. A hotel, at its core, is a sanctuary, a luxury experience. It should be exciting and even a little theatrical, pushing design boundaries, as long as it remains functional for both your guests and staff.

Every brand has its own identity and target audience, and to create an interior that is both functional and memorable, it’s crucial to first understand who you are. Once that’s clear... then, we design.

Operational functionality

For any business to thrive, it must serve both guests and staff effectively. In the case of hotels (and any form of paid accommodation), it's easy to get too carried away with aesthetics, making the design complex or challenging to navigate. Event spaces with impractical finishes, service areas too distant from restaurants, or bedroom controls that require an IT degree to operate can all frustrate guests and undermine their experience.

When envisioning your design, always think from the perspective of a first-time guest. Can they easily navigate the space? Can staff operate seamlessly to enhance the guest experience? Ultimately, it’s about making the guest feel comfortable and at ease from start to finish.

Location connection

A hotel’s location can be one of its most defining

features. Even within branded hotels, it’s important to infuse local culture, history, and aesthetics into the space, whether through art, design, or food and beverage offerings. Guests should feel a strong connection to the destination, wherever they are. This doesn’t take away from the consistency of providing familiar amenities worldwide—it simply enhances the experience by celebrating the uniqueness of the location. Operational consistency is essential; local style is what makes a stay memorable.

The guest experience

Investing in features that surprise and delight your guests will create lasting impressions. Whether it’s a striking design element in the lobby or a bedroom that instantly helps guests unwind, thoughtful touches can elevate the experience. Consider a well-curated feature bar, a mix of seating options, luxurious bedding, and high-quality toiletries. In fact, I worked for a UK hotel brand where the most frequent guest inquiry was about purchasing the same bed they slept on! These seemingly small details can make a huge difference in how guests perceive their stay. Of course, great service is the foundation of it all—design and service must always go hand-in-hand.

The little touches

Small details can significantly enhance the guest experience. Perhaps a pantry on each floor where guests can enjoy a hot coffee or personalise their mini-bar. Maybe a quiet, stylish library or work area where business travellers can retreat for focused work while enjoying a drink. There are endless opportunities to add thoughtful touches that not only increase revenue but also make a guest’s stay

more enjoyable, ensuring rave reviews and repeat visits.

Diversity in design

Offering a variety of room types is essential to accommodating different guest needs. Family rooms, connecting rooms, and accessible rooms are all important considerations. In the past, these types of rooms may have been an afterthought, but with creative design, they can become valuable assets for the hotel, rather than just the last rooms to sell. Thoughtful design in all room types ensures you cater to a broader audience and elevate your bedroom stock, making everyone feel welcome.

To wrap up, successful accommodation design hinges on understanding your brand identity, audience, and the balance between aesthetics and functionality. Whether catering to a budgetconscious market or a luxury segment, the key lies in creating a memorable and seamless guest experience. A strong connection to the location, thoughtful operational design, and attention to the smallest details can all transform a simple stay into an exceptional one. By offering diverse room types and incorporating local culture, you can ensure that every guest feels valued and comfortable. Ultimately, the most memorable accommodations are those that combine practical considerations with design that delights, creating a space where guests feel at home and eager to return.

Steph Briggs

Steph Briggs Design T: 0405 844 700 stephbriggs.com

Local Influences

Lobby Lounge

Wine tasting rooms

SIMPLE TIPS TO UPGRADE YOUR ROOM INTERIORS

Refreshing a hotel room or public space might seem overwhelming, especially if you're working with a limited budget or can't take rooms off line for a long period. However, there are small changes you can make that will have a big impact, showing guests that you care about their comfort and your business’ quality.

Faded Linens and Cushions

Replace any items that are faded or damaged. Even if they are clean, guests may assume they are not, which is off-putting. While it may not be possible to upgrade everything all at once, a vigilant housekeeping team can replace items gradually— piece by piece or room by room—to ensure everything is fresh and inviting for new guests.

Bedding

Guests know a hotel room is used by others, but they want to feel like they’re the first to experience it. High cleaning standards are key, especially for bedding. Any stained or marked sheets should be replaced. If possible, opt for higher-quality sheets and duvets. Commercial laundry can be tough on linen, but choosing better-quality materials can improve both appearance and comfort. Also, avoid overly tight bed-making—adding a blanket or quilt at the foot of the bed can introduce colour and texture, plus it provides a cosy option for guests to use.

Lighting

Soft, warm lighting can completely transform a room. If you can, adding a dimmer gives guests the ability to control the ambience. If a dimmer isn’t an option, choose light fixtures with shades that soften the

light, giving it a warmer, more inviting glow. Cold, harsh lighting can make even the prettiest room feel unwelcoming. Also, consider low-level lighting like bedside lamps or floor lamps, which create a softer atmosphere. Turning these lights on before a guest arrives is a thoughtful touch. In bathrooms, a vanity light at the mirror is a great feature that’s both practical and pleasant.

Colours

Warm colours that reflect your location and the vibe of your business can really elevate a room. “Colour drenching” is a stylish way to make a space feel sophisticated. You could add a painted headboard with some ambient lighting and space for a phone, book or glass of water. It can enhance the bed area but if space is tight, simply splitting the wall colour in two can create a similar effect.

Sea Space, Corrnwall - Before Bathroom

Artwork

Avoid generic posters or leftover decor. Instead, consider curating an art collection that reflects your location and the atmosphere of your business. You can find beautiful, site-specific artwork from local artists, art schools, or photography archives. Adding a shelf with a few books or a plant (many lowmaintenance varieties thrive with minimal care) can also upgrade the room’s vibe.

Refreshments

If your rooms offer tea and coffee facilities or a kitchenette, make sure they’re neatly arranged. A thoughtfully presented tray with a good-sized cup, locally sourced biscuits, and high-quality tea can go a long way. If your rooms have a minibar, consider switching the small UHT milk pods for small cartons of fresh milk—it’s a simple yet thoughtful gesture that will impress guests.

Small, regular updates can make a significant difference and are often more cost-effective and quicker than waiting for a large-scale renovation. Housekeeping teams can help by using a checklist to spot items that need replacing during their routine cleaning. All these tips fully apply to public areas as well.

Remember, it’s the little personal touches that truly make guests feel valued and encourage them to share their positive experiences with others.

Steph Briggs

Steph Briggs Design T: 0405 844 700 stephbriggs.com

Sea Space, Corrnwall by Dynargh DesignAfter Bathroom

Sea Space, Corrnwall by Dynargh DesignAfter Bedroom

Sea Space, Corrnwall by Dynargh DesignBEFORE Bedroom

SET YOUR NEW FINANCIAL YEAR RESOLUTIONS

With the End of Financial Year period upon us, now’s the perfect time to check in on your current payroll and compliance processes and set your business resolutions for an even better FY26.

Stay on Top of Base Rate Increases

Like clockwork, base rates go up from the first full pay run on or after 1 July. Last year it was 3.75%, the year before 5.75%. Most workforce management systems do not automatically update these base rate increases, meaning you’ll need to set aside time to manually update these new rates. Otherwise, you can explore options like Tanda that automate these annual increases, as well as birthday rate increases for junior staff and complex overtime conditions.

Get Smart with Labour Costs

Labour is one of the biggest expenses in hospitality, and it’s important to have sophisticated and accurate reporting to help steady the bottom line. Tracking costs by team or location can help pinpoint the biggest cost drains, and reporting tools like Tanda’s can highlight where overtime is eating into profits or where rostered vs. actual hours aren’t lining up.

Check Employee Classifications & Rostering

It’s easy to set an employee’s classification when they start and forget about it—but roles evolve, and pay rates might need adjusting.

For example, under the Hospitality Industry (General) Award, a food and beverage attendant hired as Grade 2 should be bumped to Grade 3 if they’re regularly mixing cocktails or handling more complex drinks.

It’s not just hourly staff you can be reviewing - consider any staff on annualised salaries. Are they still being rostered less than 18 penalty hours and 12 overtime hours each week? Or do you need to revisit rostering arrangements to remain compliant with outer limits rules?

Cut Costs by Streamlining Systems

Keeping an eye on expenses is a no-brainer, but don’t forget to check where you can simplify operations too. Swapping multiple standalone tools for an all-in-one system not only cuts the expenses, but means less headaches juggling multiple platforms.Less time spent fixing integration issues means more time focusing on the parts of your business that really matter.

Ready to start the new financial year on the right foot? Chat with our hospitality experts at hospitality@tanda.com.au to see how Tanda can help.

NEW HOTEL MEMBERS

THE STANDARDX, MELBOURNE

62 ROSE STREET, FITZROY VIC 3065 (03) 9124 4800

Playfully referred to as “a rebellious younger sibling of The Standard.” The Standard X brand made its world debut, following the opening of The StandardX, Melbourne.

This uber-chic, 125 room property slots seamlessly into Fitzroy’s cultural heart, celebrated as one of Australia’s most eclectic neighbourhoods, blending into the suburb’s industrial heritage with its Corten steel façade.

Quickly becoming popular with locals and visitors alike, particularly with the addition of BANG, the hotels vibrant all-day dining venue, with a focus on Thai street flavours.

Room types range from a ‘Cozy King’ to a spacious ‘Suite Spot’ offering breathtaking views of Fitzroy and the city skyline. The hotel boasts a rooftop with panoramic views of Melbourne and an array of fresh bites, including Mexican tacos, ceviche, cocktails and more.

NEW MEMBERS

North Eastern Family Hotel

Suburb: Euroa

Contact: Jane Murphy

Licensee: Wilpinna Two Pty Ltd

Division: Northern Victoria e: officemanager.euroa@gmail.com

Freddie Wimpoles

Suburb: St Kilda

Contact: Jane Murphy

Licensee: Liam Ganley

Division: Southern Metropolitan e: liam@ganleygroup.com.au

Old Faithfulls Brew Bar

Suburb: Wangaratta

Contact: Tanya McAlpin

Licensee: T McAlpin & D Thayer

Division: Northern Victoria e: hello@oldfaithfulls.com.au

ESSENCE HOTEL CARLTON

609 SWANSTON STREET, CARLTON VIC 3053 (03) 8346 5600

Whether travelling for business or leisure, Essence Hotel Carlton offers 47 modern rooms with all the amenities and conveniences needed for a relaxing stay, all near some of the city’s best sightseeing and attractions. A space to call home while you’re away.

Located on the fringe of Melbourne’s CBD, the hotel offers guests easy access to attractions such as Melbourne Museum and Royal Exhibition Building, eateries along the famous Lygon Street Italian Precinct, to shopping of all kinds at the Queen Victoria Market or Melbourne Central Shopping Centre.

THE VILLAGE MELBOURNE

167 FRANKLIN STREET, MELBOURNE VIC 3000 1800 180 288

The Village Melbourne is a vibrant and budget-friendly hostel, where city thrills meet the comforts of home. Located in the heart of Melbourne’s CBD, the hostel is a hub for funminded travelers looking to explore Australia’s coolest city.

Whether you’re a solo explorer, part of a group, or a remote worker, The Village’s facilities are designed with comfort and convenience in mind, offering dormitory sizes ranging from four to 18 beds, all equipped with ensuite bathrooms.

Offering communal areas for guests to socialise in and enjoy friendly competition, with amenities like a game of pool and table tennis tables. Offering a communal lounge, dining and kitchens, travelers have all they need for a social and relaxing stay. The Village also offers an underground nightclub, restaurant, and lively bar for those ready to party, all in the safety and security of the property.

FREDDIE WIMPOLES

125 FITZROY ST, ST KILDA VIC 3182 (03) 9977 5994

With 14 rotating taps, Freddie Wimpole’s craft beer selection is always fresh, always exciting, and always ready to surprise your taste buds. From hop-forward IPAs to rich, velvety stouts, there’s a brew for every palate.

Beer not your thing? They’ve got you covered with a lineup of signature creations that mix the classics with a little Freddie’s flair. Whether you’re craving a crisp, refreshing pint or a cocktail that packs a punch, you’ll find it here. Come for the drinks, stay for the good times.

OLD FAITHFULLS BREW BAR

40 FAITHFULL ST, WANGARATTA, VIC 3677 (03) 5721 4086

Tucked behind a roller door along the Ovens River, Old Faithfulls Brew Bar is a cozy café by day and a lively bar by night.

Mornings bring fresh brews, golden toasties, and sweet treats like Nana’s caramel slice and warm cinnamon donuts. Evenings offer innovative cocktails, crisp local beers, and regional wines, all enjoyed with share plates under twinkle-lit river red gums.

Owned by Tan and Dave, Old Faithfulls is built on community, inclusivity, and great hospitality. Stocking local producers like Sixpence Coffee and supporting regional initiatives, this spot is as much about connection as it is about quality.

For your morning sip or evening tipple, Old Faithfulls is Wangaratta’s must-visit hidden gem.

NEW PARTNERS ASURIA

ORACLE NETSUITE

STEPH BRIGGS DESIGN

WIRELY

Asuria is a proud Australian-owned government outsourced services provider supporting thousands of people across Australia, Europe and the Middle East. Asuria works with employers, industry associations and government to find job seekers long-term employment. For over 20 years Asuria has a successful track record of delivering programs across; employment and welfare, community services.

Alexandra Iordanidis M: 0459 237 261

E: Alexandra.iordanidis@ asuria.com.au www.asuria.com.au

For more than 25 years, Oracle NetSuite has helped organisations grow, scale, and adapt to change. NetSuite provides an integrated system that includes financials / Enterprise Resource Planning (ERP), inventory management, HR, professional services automation and omnichannel commerce, used by more than 41,000 customers in 219 countries and dependent territories.

Tania Large M: 0422 276 658

E: tania.large@oracle.com www.netsuite.com.au

Steph is an interior designer with over 25 years of experience in hotel and hospitality design across Australia, UK and Europe.

In London, she built and led the interior design teams of popular hotel chains, where they even converted heritage buildings such as an old Victorian prison (Malmaison Oxford) and an asylum in Edinburgh (Hotel du Vin). Steph works closely with architects, consultants, and operational teams to bring individuality and a sense of location to each project she works on.

Steph now heads Steph Briggs Design with a focus on affordable, manageable and individual design. Making the most of any budget to create exciting new interiors that are unique to the owners, brand, architecture and location is her main goal. Reach out to Steph for any exciting new projects at your existing or upcoming venues.

Steph Briggs M: 0405 844700

E: stephbriggsdesign@gmail.com www.stephbriggs.com

A Human-first financial management platform for the hospitality industry.

Wirely empowers business owners to make informed decisions in real-time, improving their bottom line and unlocking their business' full potential.

The platform partners with popular POS, Time and Attendance, Gaming and Accounting software like Bepoz, H&L, Xero, TANDA, Aristocrat and much more.

David Mai

E: David.mai@wirely.com.au M: 0422 899 613 www.wirely.com.au

AHA (Vic) Partner Directory

ACCOUNTING AND BUSINESS ADVISORY SERVICES

Charman Partners www.charmanpartners.com.au

David Gow

david@charmanpartners.com.au 03 9878 8200

SW Accountants & Advisors www.sw-au.com

Tim Stillwell

tstillwell@sw-au.com 03 8635 1861 Worrells worrells.net.au

Jordan McPhan

jordan.mcphan@worrells.net.au 0413 175 094

BEVERAGE SUPPLIERS

Australian Liquor Marketers (ALM) www.almliquor.com.au

Jeremy Goodale

jeremy.goodale@almliquor.com.au 0417 839 135

Campari Group www.camparigroup.com/en

Mick Allen

mick.allen@campari.com 0437 257 455

AUDIO, LIGHTING & STAGING

Jands www.jands.com.au

Ilias Sintrikos

isintrikos@jands.com.au 0408 506 620

ATM AND EFTPOS CASH OUT SUPPLIERS

Banktech Group www.banktech.com.au

Michael Queale

michaelq@banktech.com.au 0408 462 321

NEXT Payments www.nextpayments.com.au

John Bakker

jbakker@nextpayments.com.au 0418 500 868

BANKING SERVICES

Commonwealth Bank www.commbank.com.au

Steven Chapman

steven.chapman@cba.com.au 0436 820 085

Carlton & United Breweries www.cub.com.au

John Kelly

john.kelly@asahibeverages.com 0427 818 584

Coca-Cola Europacific Partners www.ccamatil.com

Paul Champion 0457 818 811

paul.champion@ccamatil.com

Coopers www.coopers.com.au

Alison Barry alison.barry@coopers.com.au 0413 358 410

Diageo Australia www.diageo.com

Kyle Petrie kyle.petrie@diageo.com 0434 806 117

Fever Tree www.fever-tree.com

Victoria Bonnici victoria.bonnici@fever-tree.com 0432 269 265

Lion www.lionco.com

Matt Windsor

matthew.windsor@lionco.com 03 9277 5826 I 0417 262 270

Purezza

Dane Conboy www.purezza.com.au

dane.conboy@purezza.com.au

AHA (Vic) Partner Directory

BEVERAGE SUPPLIERS

Sazerac

Will Goodyear will.goodyear@sazerac.com sazerac.com.au 0411 205 168

Suntory www.suntoryoceania.com

Marcus Welch marcus.welch@suntory.com 0408 443 468

Treasury Wine Estates www.treasurywineestates.com

Neil Grant neil.grant@tweglobal.com 0412107 764

BOOKKEEPING

OnTap Hospitality www.on-tap.com.au

Freddie Deegan freddie@on-tap.com.au 03 8779 6505

BUILDING MATERIALS

Bunnings www.bunnings.com.au

Lana Kleesh lkleesh@bunnings.com.au 0439 846 847

CASH SOLUTIONS

Authentic Security www.authenticsecurity.com.au

Lucas Williams lwilliams@authenticsecurity.com.au 0499 996 010

CLEANING SERVICES

A Cleaner World www.thinkacw.com.au

Paul Eid paul.eid@teamacw.com.au 0416 187 847

COFFEE MACHINERY AND BEANS

La Marzocco au.lamarzocco.com

Daniel Spiller daniel.s@lamarzocco.com 0400 115 570

DEFIBRILLATORS

AED Authority www.aedauthority.com.au

Grant Thompson grant@aedauthority.com.au 1300 233 123

DIGITAL MARKETING

Impact Data www.impactdata.com.au

Sarah Franklyn sarah.franklyn@impactdata.com.au 03 9827 7790

EMPLOYMENT SUPPORT

Asuria www.asuria.com.au

Alexandra Iordanidis alexandra.iordanidis@asuria.com.au 0459 237 261

ENERGY

Enercom Energy www.enercomenergysolutions.com.au

Alan Worman

alan.worman@enercomenergy.com.au 0478 822 448

Trans Tasman Energy Group www.tteg.com.au

Craig Marschall

cmarschall@tteg.com.au 1300 118 834

ENERGY DRINK

Red Bull Australia www.redbull.com.au

Zane Hudson zane.hudson@redbull.com 03 9647 7402 I 0423 799 371

AHA (Vic) Partner Directory

ENERGY – SOLAR

Solar Energy Enterprises www.solarenergyenterprises.com.au

Adam Dragic adam@solarenergyenterprises.com.au 0404 944 449

ENTERPRISE RESOURCE PLANNING

Oracle Netsuite www.netsuite.com.au

Tania Large tania.large@oracle.com 0422 276 658

EV CHARGING

Jolt Charge www.jolt.com.au/

Phil Mather phil.mather@joltcharge.com 0431 757 964

EVENT STAGING

Encore Event Technologies www.encore-anzpac.com

Dean Placek dean.placek@encore-anzpac.com 0400 105 125

FINANCIAL MANAGEMENT PLATFORMS

Wirely www.wirely.com.au

David Mai david.mai@wirely.com.au 0422 899 613

FINANCE SOLUTIONS

Berkley Capital Partners www.bcpartners.com.au

Wal Constable wal.constable@bcpartners.com.au 0422 009 639

FOOD SERVICE DISTRIBUTORS

Bega Foodservices www.bega.com.au

Darcy Shew darcy.shew@bega.com.au 0476 234 191

PFD Food Services www.pfdfoods.com.au

Gavin Keegan gkeegan@pfdfoods.com.au 0457184 505

Marathon Foods www.marathonfi.com

Gianni Curcio gianni.curcio@marathonfi.com 0452 413 153

FOOD SERVICE EQUIPMENT

Chef’s Hat www.chefshat.com.au

Rebecca Knott 0487 700 555 rebecca@chefshat.com.au

Comcater www.comcater.com.au

Matthew Crozier m.crozier@comcater.com.au 0475 777 006

Tomkin Australia www.tomkin.com.au

Lynne Warren lynne_warren@tomkin.com.au 0492 299 996

GAMING

ebet www.ebetsystems.com.au

Sarah Knight 0459 133 561

sarah.knight@ebetsystems.com.au

Josh Foster 0436 800 210

josh.foster@ebetsystems.com.au

Keno www.keno.com.au

Luke Harrison luke.harrison@thelotterycorporation.com 0429 001 257

Tabcorp www.tabcorp.com.au

Tom Bartholomew tom.bartholomew@tabcorp.com.au 03 9868 24281 | 0436 612 292

AHA (Vic) Partner Directory

GAMING MACHINE MANUFACTURERS

Aristocrat www.aristocrattechnologies.com

Matt Mccarroll

matt.mccarroll@aristocrat.com 03 9644 1000 I 0438 457 246

Konami www.konami.com/en

Matt Stuart stuart0307@konamigaming.com 0419 245 023

Light & Wonder www.lnw.com

Trent Wonnacott t.wonnacott@lnw.com 0408 997 131

ONYX Gaming

Paul Naylor www.onyxgaming.com.au 03 8671 1922 0419 352 295 pauln@onyxgaming.com.au

GAS SUPPLIER (CYLINDER & BULK)

Supagas www.supagas.com.au

Leigh Street LeighStreet@supagas.com.au 0410 533 941

GIFT CARDS

The Card Network www.pubandbar.gift

Filomena Frisina filomena@tcnpayments.com 0415 649 369

GLASS AND DISHWASHER SERVICES

CCL Distributors www.ccl-distributors.com

Lee Bizley lee@ccldistributors.com 0437 999 447

HOSPITALITY CONSULTING

Jackie Booth Consulting www.jackieboothconsulting.com

Jackie Booth

jackie@jackieboothconsulting.com 0400 576 787

Thrive Hospitality www.thrivehospitality.com.au

Annette Veorhoff annette@thrivehospitality.com.au 0411 090 469

HOSPITALITY TECHNOLOGY

me&u www.meandu.com

Justin Clark justin@meandu.com 0497 484 417

Quantaco www.quantaco.co

Ryan Morris ryanm@quantaco.co 0466 352 958

IMMIGRATION ADVICE & PROCESSING

Ferntree Migration www.ferntreemigration.com.au

Cathrine Burnett-Wake cbw@ferntreemigration.com.au

INSURANCE

Adroit Insurance and Risk www.adroit.com.au

Daniel Gilbert danielg@adroit.com.au 0467 690 450

INTERIOR DESIGN SOLUTIONS

Steph Briggs Design www.stephbriggs.com

Steph Briggs stephbriggsdesign@gmail.com 0405 844700

AHA (Vic) Partner Directory

IT MANAGEMENT

DXC Claims Management Services www.dxc.com

Gerard Farfoud gfarfoud@dxc.com 0418 282 718

Efex www.efex.com.au

Phil Corvo phil.corvo@efex.com.au 0433 828 000

LIQUOR, GAMING & PLANNING LAWYERS

BSP Lawyers www.bsplawyers.com.au

Alison Elverd aelverd@bsplawyers.com.au

Elizabeth Priddle epriddle@bsplawyers.com.au 03 9670 0722

Ryan Commercial Lawyers

Paul Ryan pryan@ryanslaw.com.au 0418 393 535

Senet www.senetgroup.com

Alexandra Hoskins alexandra@senetgroup.com 0423 726 904

LIQUOR BUYING GROUPS

Thirsty Camel www.thirstycamel.com.au

Adrian Moelands adrianm@thirstycamel.com.au 0408 871 629

Liquor Marketing Group www.lmg.com.au

Chris Christofi cchristofi@lmg.com.au 0401 714 257

LOYALTY REWARDS

pay.com.au www.pay.com.au

Nishane Karunaratne nkarunaratne@pay.com.au 0457 240 197

MEDIA

The Age www.theage.com.au

Marina Caccavari mcaccavari@fairfaxmedia.com.au 0439 773 584

MUSIC SOLUTIONS

Nightlife Music www.nightlife.com.au

Ben Batres benb@nightlife.com.au 0402 513 131

OIL MANAGEMENT SYSTEMS

Cookers Oil www.cookers.com.au

Robbie Coccaro rcoccaro@cookers.com.au 0447 474 425

OUTSOURCED ACCOMMODATION SERVICE PROVIDER

ahs hospitality www.ahshospitality.com.au

Justin Jones jjones@ahshospitality.com.au 0403 172 235

PAY TV

Foxtel for Business www.foxtelbusiness.com.au

Iain Nelson Iain.Nelson@foxtel.com.au 0438 977 971

Stan Sport www.stan.com.au

Ben Kimber ben.kimber@stan.com.au 0416 208 417

Optus Sport for Business

Bradley Dolan bradley.dolan@optus.com.au 0435 277 953

AHA (Vic) Partner Directory

PEST CONTROL MANAGEMENT

Red Earth Pest Management www. redearthpm.com.au

Pete Arthur pete@redearthpm.com.au 0419 612 860

PLAYGROUND EQUIPMENT

GoPlay www.goplay.net.au

Simon Lovell simon@goplay.net.au 0428 750 610

PRINT MANAGEMENT

Invicium www.invicium.com.au

Tim Campisi tim@invicium.com.au 0422 214 413

POINT OF SALE SYSTEMS

Bepoz Oolio www.bepoz.com.au

James Verlaque james.v@bepoz.com.au +61 426 227 040

H & L Australia www.hlaustralia.com.au

Mike Huynh mike.huynh@hlpos.com 0417 822 927

REFRIGERATION

United Refrigeration www.unitedrefrig.com.au

Dean Ferraro dean@unitedrefrig.com.au 0448 994 446

RESERVATION SOFTWARE + AI TECH

Now Book It www.nowbookit.com

Leon Kopp leon@nowbookit.com 0417 417 412

SECURITY SOLUTION PROVIDERS

Hikvision www.hikvision.com/au-en

Jim Makaronis dimitrios.makaronis@hikvision.com 0408 132 072

SNACKFOOD SUPPLIER

The Smith’s Snackfood Company www.smiths.com.au

Wayne McConnell wayne.mcconnell@pepsico.com 0412 806 907

SPORTS ENTERTAINMENT

Fanzo www.fanzo.com.au

Jonathan Richards jono@fanzo.com 0423 557 691

STOCKTAKING

Venture Bars

Cameron Acott cameronacott@venturebars.com 0403 780 989

SUPERANNUATION

HOSTPLUS

www.hostplus.com.au

Michelle Harris mharris@hostplus.com.au 03 8636 7713 I 0448 528 647

AHA (Vic) Partner Directory

TOBACCO SUPPLIER

British American Tobacco Australia www.bata.com.au

Nicholas Booth nicholas_booth@bat.com 0414 783 608

TRAINING

William Angliss Institute of TAFE www.angliss.edu.au

Pia Demsky pia.demsky@angliss.edu.au 0409 441 041

Oz Skills Career College www.ozskills.edu.au

Lynsey Gwozdz lynsey@ozskills.edu.au 0402 351 785

VALUERS AND PROPERTY BROKERS

Charter Keck Cramer www.charterkc.com.au

Tony Close tony.close@charterkc.com.au 1300 242 787 | 0407 510 025

CRE Brokers www.crebrokers.com

Phil Mammolito phil@crebrokers.com.au 0438 371 094

JLL Hotels & Hospitality

Will Connolly will.connolly@jll.com 0432 116 287 www.jll.com.au/en/industries/hotels-and-hospitality

Xcllusive Business Sales www.xcllusive.com.au

Leisa Wheatland Leisa@xcllusive.com.au 0498 697 738

VISUAL ENTERTAINMENT SOLUTIONS

Big Screen Video www.bigscreenvideo.com.au

Craig Thomson craig@bigscreenvideo.com.au 1300 BIG SCREEN | 0418 531 802

WORKFORCE MANAGEMENT SOFTWARE

Tanda www.tanda.co

Nick Braban nick.braban@tanda.co 0402 846 900

TOP PERFORMER

TOP PERFORMER

AHA (VIC) principal partners

AHA (VIC) corporate partners