London Borough of Redbridge Staying Independent and Well Guide by Renrows

Redbridge

Staying Independent and Well Guide

Welcome Welcome to the Redbridge Staying Independent and Well Guide. We all want to be in control of our own lives.Â This booklet gives you information to help you stay independent and healthy, and do the things that are important to you. We all want to be able to live safely and independently in our own homes for as long as we can and enjoy the best possible quality of life. This booklet provides details of a range of services to enable you, and anyone you know or care for, to make the right decisions about care and support.

Contents

Page

Chapter 1: Health and Wellbeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chapter 2: Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Chapter 3: Maintaining and Adapting your Home . . . . . . . . . . . . . . . . 34 Chapter 4: Looking After Someone. . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Chapter 5: Staying Safe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Chapter 6: Getting Out and About . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Chapter 7: Requesting support from the Council . . . . . . . . . . . . . . . . 50

We hope you find this information useful. Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the services or products sold.Â Please do let us know if there is any information that you would like included, or anything we could do better. Contact us on/at: Renrows Marketing Consultants Ltd (01253) 716400

London Borough of Redbridge Staying Independent and Well Guide

Chapter 1 - Health and Wellbeing Good health is about the mind as well as the body - feeling physically fit, and feeling good about ourselves means that we can achieve more of the things we want to do in life. Of course, sometimes it’s difficult to find the motivation, or the time and the energy to make a few changes in our lives. We’re all human! However, a bit of effort can pay off in many ways. Even if you already have a health problem or disability there are lots of things you can do to stay as healthy as possible and to remain as independent as possible.

Use the Five Ways to Wellbeing: Connect – connect with the people around you: your family, friends, colleagues and neighbours. Be active – you don’t have to go to the gym. Take a walk, go cycling or play a game of football. Find the activity that you enjoy and make it a part of your life. Keep learning – learning new skills can give you a sense of achievement and a new confidence. So why not sign up for that cooking course, start learning to play a musical instrument or figure out how to fix your bike? Give to others – even the smallest act can count, whether it’s a smile, a thank you or a kind word. Larger acts, such as volunteering in your local community can improve your mental wellbeing and help you to build new social networks. Regularly helping others makes you feel happier. Take notice – be aware of the present moment, including your feelings and thoughts, your body and the world around you.

Getting a Health ‘MOT’ NHS Health Checks are free for anyone between 40 and 74. They only take between 20 and 30 minutes. It is a set of simple tests and questions and is a great way to find out how healthy you are and how to prevent some serious health conditions. Ask your GP about a Health Check. You can also find out more on the NHS website: www.healthcheck.nhs.uk Health trainers can support you to change aspects of your lifestyle such as giving up smoking, reducing alcohol intake, improving your diet, losing weight etc. Contact the London Health Trainers Service on: 020 7099 3333.

London Borough of Redbridge Staying Independent and Well Guide

Diet and Exercise Eat well Having a balanced diet with plenty of fluids and an active lifestyle can dramatically improve health and well-being and reduces the risk of getting a large number of diseases. •

• • • • • •

Make it five-a-day – aim to eat as least five portions of fruit and vegetables every day. On average, a portion is the amount of fruit or vegetables that fits into the palm of your hand. Trim the fat – choose lower or reduce fat foods, especially saturated fat. Cut fat off meat and grill or bake foods rather than frying them. Pick healthy snacks - choose fruits, carrot sticks, nuts and seeds over sugary or salty alternatives like chocolate or crisps. Increase your fibre – swap white breads, rice and pasta for wholemeal or wholegrain versions. Reduce your sugar – keep an eye out for high sugar foods (high is over 22.5g of sugar per 100g) and think of healthier sugar swaps you can make. Watch your salt – try to look for lower salt foods and don’t add extra salt to your food during cooking and at the dinner table. Think about what you drink – you should be drinking at least 8-10 cups of fluid a day, choose water, sugar-free drinks, tea, coffee or sugar-free squash.

For advice on a good diet, talk to your GP who can refer you to a dietician for specialist, free advice. If you are having trouble being able to afford food, there are organisations that can help – the Trussell Trust can tell where you can obtain food locally from a food bank. Call them on: 01772 580180.

Be more active Taking exercise is vital to staying healthy. It can reduce your risk of major illnesses, such as heart disease, stroke, diabetes and cancer by up to 50%, and lower your risk of early death by up to 30%. Exercise is good for mental as well as physical well-being. Regular exercise can help to reduce the effects of anxiety and depression.

Simple ways to get more physically active include: •

• • • •

Aim to be active every day and make it enjoyable – it isn’t just about being healthy; it is about having fun too. Pick activities that you enjoy and you’ll be more likely to keep doing them. Up on your feet – aim to reduce the time you spend sitting or not moving. Try walking around when you talk on the phone. Walk off calories and weight – aim for 10,000 steps a day. Pedometers are cheap and easy to get so you can count your steps and keep track. Take the stairs – climbing stairs can burn more calories than jogging. Go for 150 – in an average week, adults are recommended to do a total of 150 minutes of moderate activity over at least 5 days. Aim to get your heat beating faster for at least 10 minutes at a time and build up to 30 minutes a day, five days a week.

There are plenty of opportunities for taking exercise, whether it’s walking or playing a sport in your area. Talk to your GP for information and leaflets on what’s available and if you have access to the internet, check the local My Life website: https://mylife.redbridge.gov.uk/ or NHS Choices website: www.nhs.uk

Help with losing weight For advice on losing weight, talk to your GP who can refer you to a dietician for specialist, free advice. (Health trainers can also support you to lose weight etc). Contact the London Health Trainers Service on: 020 7099 3333. The NHS Change4Life campaign offers hints, tips, tools and offers to reduce weight and be active, whatever your fitness level. Phone: 0300 123 4567 or see the website: www.nhs.uk/change4life The NHS Choices website has a big range of tools and valuable information to help you lose weight. Visit the website: www.nhs.uk/LiveWell/loseweight

London Borough of Redbridge Staying Independent and Well Guide

Support in Redbridge Here are some activities and programmes in Redbridge that can help. Active4Life is an initiative to help residents become more active by offering activities all year round such as the Healthy Lifestyle Programme, Community Fit Club, Walking for Health, Sport in Parks and much more. Some sessions are pay as you go or free. Exercise referral scheme – Redbridge residents who are 16 years and over, not active and whose medical condition would benefit from physical activity, can get their GP or practice nurse to refer them to this scheme. Speak to your GP or practice nurse. For further information on these, contact Vision on 020 8708 2443 or visit their website http://www.vision-rcl.org.uk/eorscheme.html Cycling – There are three cycling circuits in Redbridge at Loxford Park, Goodmayes Park and Forest Road Playing Fields and there is also the Redbridge Cycling centre. Further information can be found on Redbridge Council’s website www.redbridge.gov.uk Age UK Redbridge, Barking and Havering – run classes and groups such as zumba exercise, chair based yoga and chair exercise at the Allan Burgess Centre in Wanstead. For further information, contact Age UK on 0208 989 6338 or visit their website https://www.ageuk.org.uk/redbridgebarkinghavering/

Staying healthy in other ways It’s important to look after your feet. No matter how mobile you are. Keeping feet healthy means less stress for the rest of your body. Foot problems can lead to other problems like back pain. If you have painful feet or any other foot problem, talk to your GP who can arrange for you to see a podiatrist (a specialist who looks after feet). Stopping smoking is essential if you want to live a healthier life and prevent major diseases. Smoking is the primary cause of preventable illness and death with 100,000 people dying every year in the UK. But we all know it can be difficult to quit – nicotine is a drug. The Redbridge NHS Stop Smoking service will provide free advice, support and encouragement to help you stop smoking for good. Stop smoking medications, including patches and gum are available on prescription. Everyone is different so there are different support options available. For help to quit smoking, call 0800 032 0102 (freephone) Monday to Friday 8.00am to 8.00pm and Saturday 10.00am to 1.00pm. You can leave a message outside of these hours or you can email on stopsmokingservice@nelft.nhs.uk You can also contact your GP for a full range of information and advice on how to stop smoking. Getting a good night’s sleep is very important to overall health. Most people at some point in their lives will have times when they’re not getting as much sleep as they need. Sleep patterns can be affected if you are worried about something.

London Borough of Redbridge Staying Independent and Well Guide

Worried about your memory? It can be worrying if you or someone you know notices that you are becoming more forgetful or confused. It’s important to understand that, if your memory seems to be getting worse, it does not necessarily mean that you are developing dementia. If you or someone you know are worried about memory, you should first consult your GP. There are things which you can do to reduce the chances that you will develop dementia as you get older: • Exercising your brain Evidence suggests that keeping mentally active can help to prevent or slow down memory problems. Crossword puzzles, Sudoku, word searches and jigsaws are all good ways of keeping the mind active. You could also look into adult education courses at your local college or community centre, or find clubs and organisations that offer activities you enjoy, like board games, book discussions, music or art. • Staying fit and healthy Exercising helps the mind stay alert. You could try going for walks or to your local gym if you can manage it. Plenty of fruit, vegetables and protein in your diet will help to keep your body and brain healthy. A vitamin or mineral supplement might also be useful, particularly for older people. Check Redbridge Do More guide at www.redbridge.gov.uk/leisure-sport-and-the-arts/do-more-in-redbridge/ for details of events and activities in Redbridge. • Keeping an eye on your blood pressure People with high blood pressure are at greater risk of developing vascular dementia. Make sure you have your blood pressure checked regularly by your GP. Support for people with dementia. Dementia describes a number of different conditions that can affect our brains, usually as we get older, and can cause a variety of symptoms including memory loss, confusion and increased problems in looking after ourselves (not everyone with memory loss has dementia though). Having dementia does not mean that you cannot have a say in how you are cared for. There are a number of services that can support people living with dementia and carers who look after them. 10

Support in Redbridge The Redbridge Dementia Partnership has an information pack which outlines specialist local organisations in Redbridge that can provide you with information, advice, practical and emotional support. You can access the information pack online at https://mylife.redbridge.gov.uk/uploadedFiles/ Redbridge/Redbridge_Homepage/zMyLife_redesign/Categories/Health_ and_wellbeing/Dementia%20Information%20Pack.pdf The Dementia Advice Service is provided by Age UK Redbridge, Barking and Havering to help individuals and their carers who are concerned about their short-term memory or are in the early stages of dementia. Information and support can also be provided to individuals with moderate to advanced dementia. The service supports people with dementia to understand what is happening to them, enable them to continue to have a good quality of life and help to plan for the future. It can provide with information about Lasting Power of Attorney, personalisation, care and housing options as well as advanced care plans. It also offers support to carers and families of people with dementia who are adjusting to changes in their loved one and in the level of support they provide. Advisors support individuals and carers to access a wide range of services to meet their needs, as well as help with applications for benefits and transport schemes.

London Borough of Redbridge Staying Independent and Well Guide

Any person over 60 and living in Redbridge can be referred to this service via email, post, fax, phone or in person. Phone: 020 8220 6000, email: admin@ageukrbh.org.uk or visit their website at https://www.ageuk.org.uk/ redbridgebarkinghavering/ The Alzheimerâ&#x20AC;&#x2122;s Society provide support to anyone affected by dementia. It provides information and support, funds medical and social research, and campaigns for better quality of life for people with dementia and greater understanding of the condition. Through its website, publications and National Dementia Helpline, Alzheimerâ&#x20AC;&#x2122;s Society provides comprehensive, reliable and up-to-date information about dementia to help people to understand it and empower people to live well with it. They also have an online support and discussion forum, Talking Point. You can contact them by phone on 0300 222 11 22 or by email redbridge@alzheimers.org.uk You can visit their website at www.alzheimers.org.uk If you feel you would benefit from a care service from Redbridge Health and Adult Social Services, they will need to carry out an assessment of what your needs are to see if you would be eligible for care and support from the Council. Complete the online contact form on https://mylife.redbridge.gov.uk/form/contact_form/#!/ or telephone 020 8708 7333.

Mental Health Good mental health is about feeling well in your own mind. Itâ&#x20AC;&#x2122;s just as important as good physical health. Our mental health can change over time, because of life events which cause distress or unhappiness, or sometimes with no apparent cause. These changes can lead to mental health difficulties or illness. Mental health difficulties are very common and affect one in four of us at some point in our lives.Â If you feel a bit down, alone, finding it difficult to be motivated or make decisions, this can be a sign that you have some issues that can be helped by talking to someone. Speak to your GP if you have any concerns about your mental health. You can also contact the Access, Assessment and Brief Intervention Service (Redbridge). This is for adults aged 18 to 65 enquiring about mental health services in the borough. The service is provided by NELFT NHS Foundation Trust. Visit the NELFT website or contact 0300 555 1088.

London Borough of Redbridge Staying Independent and Well Guide

Talking Therapies in Redbridge is a free, confidential NHS service that will work with you to help you feel better. They can help with a range of problems such as depression, anxiety, stress, bereavement and relationship problems. Complete the online Talking Therapies form on their website at http://www.mytalkingtherapies.org.uk/ or call 0300 555 1200 to arrange an initial telephone appointment. One Place East provides information and signposting for people experiencing or recovering from mental health problems and run a number of services including drop-in sessions, a befriending scheme for those who have become isolated and a volunteering project to support people into volunteering activities. There is also a mental health information directory and a user group called RUN-UP (Redbridge User Network User Pressure Group) that is open to people experiencing mental health problems and their carers. You can contact them via their website http://www.rcmh.org.uk/ or by phone 020 8925 2435. Imagine Mental Health provides a range of services in Redbridge including recovery support planning, social inclusion, user-led groups and peer support groups and a two hour drop in service open six days a week. You can contact the Imagine Redbridge Team on 0208 551 5314 or email imagineredbridge@imaginementalhealth.org.uk If you have had an experience of a mental health illness and would like to return to employment or adult education or are at risk of losing your job, then Richmond Fellowship Employment Service can help. To find out more go to their website at https://www.richmondfellowship.org.uk/ or contact 020 7697 3300. Redbridge Institute run a free short course called Learning in Mind to help people with mild to moderate mental ill health. Visit Redbridge Institute website https://www.redbridge-iae.ac.uk/ or contact 020 8550 2398. There is always someone you can talk to at Samaritans (Redbridge). They provide free and confidential emotional support if you are experiencing feelings of distress or despair, including those which may lead to suicide. Visit their website https://www.samaritans.org/branches/samaritans-redbridge or call 020 8553 9900 (local call charges apply) or their national helpline on 116 123 (this number is free to call).

Learning Disability A Learning Disability affects the way someone understands information and how they communicate. They can have difficulty understanding new or complex information, learning new skills and coping independently. A person with some form of learning disability may find that everyday activities like work, education and jobs around the house can be a challenge. Sometimes they may feel lonely because they donâ&#x20AC;&#x2122;t have anyone to talk to about how they are feeling. Learning disabilities range from mild to being quite severe.

Support in Redbridge Uniting Friends is a social inclusion project for adults with a learning disability, living in Redbridge and surrounding boroughs. It provides opportunities for people to take part in social activities and provides befriending and support services in the community. Visit their website at https://www.unitingfriends.org.uk/ or call them on 020 8551 8800. Redbridge Forum provides support to people with learning disabilities and their carers to speak up. They organise consultation events and encourage organisations to work in partnership with them. Find out more on their website https://redbridgeforum.co.uk/ or call 020 8478 7571. Redbridge Council has two learning disability locality bases across the borough for people with learning disabilities. For further information visit https://mylife.redbridge.gov.uk/day-centres-and-lunch-clubs/ or call 020 8708 7333. Redbridge Adult Health and Social Care Services is made up of social and health care professionals who work with adults who have a learning disability and their carers. They can help you to find out what you want and need, support you to stay healthy and help you learn skills to enable you to care for yourself. If you need support, then they will need to carry out an assessment of what your needs are to see if you would be entitled to receive services from the Council. Complete an online contact form https://mylife.redbridge.gov.uk/form/contact_form/#!/ or telephone 020 8708 7333. London Borough of Redbridge Staying Independent and Well Guide

Living with a physical disability If you have a physical disability, you can get support and advice that may help you to live more independently. You can register as a disabled person with Redbridge Adult Health and Social Care Services. This may help in getting concessions such as reduced fares for public transport. Your GP will need to refer you to a consultant in the first instance.

Support in Redbridge Redbridge Disabled Womenâ&#x20AC;&#x2122;s Welfare Association offers signposting, information and advice to physically disabled and elderly women. They can visit individuals at home and in hospital and have weekly yoga sessions, awareness seminars and group outings. Contact 020 8597 0099 or email redbridge_dwwa@yahoo.co.uk Chigwell Disabled Group provides activities for physically disabled people, including weekly coffee mornings, quizzes, tai chi, bowls, aerobics and luncheon groups. Contact 07800 577 179 or 07947 568 657. The Marjorie Collins Centre is for people affected by multiple sclerosis in Redbridge and surrounding boroughs. It is a purpose built centre offering a wide range of activities, including yoga, art therapy, needlecrafts and model-making. Visit the Multiple Sclerosis Society website https://www.mssociety.org.uk/ or contact 020 8983 8178 or 020 8983 8148. If you need support in your daily activities or care for somebody who does, you can contact Redbridge Adult Health and Social Care Services to find out if you are entitled to receive help from the Council. Complete online contact form https://mylife.redbridge.gov.uk/form/contact_form/#!/ or telephone 020 8708 7333. 16

Sensory impairment If you have, or know someone who has, a visual or hearing impairment, there is support available. You can register as blind or partially sighted with Redbridge Adult Health and Social Care Services. This often makes it easier for you to get support and practical help. Your GP will need to refer you to a consultant in the first instance.

London Borough of Redbridge Staying Independent and Well Guide

Support in Redbridge The Sensory Services Centre in Redbridge (part of Action on Hearing Loss) helps those who are deaf, hard of hearing, blind, partially sighted or deafblind. The centre offers advice, information and training on sensory loss, demonstrations on sensory loss equipment and hearing aid maintenance, as well as drop in sessions at three different locations in Redbridge. Visit Action on Hearing Loss website https://www.actiononhearingloss.org.uk/ or 020 8551 7766 (textphone).

contact

020

8551

7700

Redbridge Talking Newspaper Association is a charity which provides a free weekly audio cassette for the blind and partially sighted who live in Redbridge and those who have lived in Redbridge but have moved out of the borough. The tape contains both local news and magazine features. All ages are welcome to apply for the tape, however since the vast majority of listeners are elderly, the content of the tape is more applicable to this age group. Contact 020 8599 7128 or email tony_ad_wright@btinternet.com If you need support in your daily activities or care for somebody who does, you can contact Redbridge Adult Health and Social Care Services. They will need to carry out an assessment of what your needs are to see if you would be entitled to receive services from the Council. Complete online contact form https://mylife.redbridge.gov.uk/form/contact_form/#!/ or telephone 020 8708 7333. You can find out more about who to contact if you have sight loss on the Redbridge sight loss pathway at https://mylife.redbridge.gov.uk/ media/16526/redbridge_sight_loss_pathway_contacts.pdf

Alcohol and Substance Use If you are worried about how much you are drinking, or about your drug use, the best place to first seek help may be your GP. Your GP can discuss your concerns with you, assess the nature of your problems, and help you choose the most appropriate treatment. Your GP may offer to treat you, or may refer you on to another service. R3 (Redbridge, Recovery and Reintegration) is a fully integrated, recoveryfocused service delivered by an organisation called WDP. They offer a free and confidential support service for individuals and their families affected by drug and alcohol problems. The service supports individuals and their families who wish to receive advice, assessment and treatment for their drug/or alcohol problems. The adult service is free and open to all Redbridge residents aged 18 or over, as well as their families and carers. Any professional, such as housing support worker, social worker or nurse, can make the referral on your behalf. You can also visit the service in person at Ilford Chambers (3rd floor), 11 Chapel Road, Ilford IG1 2DR, contact by phone on 0300 303 4612, email at info.r3@wdp.org.uk or visit their website at www.wdp.org.uk

London Borough of Redbridge Staying Independent and Well Guide

Chapter 2 - At Home If you have a health problem or disability, or perhaps just getting a bit older, you might be finding it more difficult to get around your home and safely do everyday tasks such as washing, dressing, cooking, cleaning and going out. Most of us want to stay in our homes and there are many things you can do to maintain your independence and safety in your home. You might be surprised at how many people are able to stay in their own homes for most or all of their lives by taking a few measures to ensure their well-being and safety.

In the living room What is difficult?

Simple solutions

Complex solutions

Getting in/ out of chairs

• Block of foam in chair base • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

Opening/ closing windows

• Move furniture out of the way • Install/ purchase a fan • Buy a tool to open/ close windows

• Install environmental controls or airconditioning • Install new windows

Controlling the heating

• Change the switches for ease of use • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

Keeping warm

• Use a trolley to transport the fuel for your fire • Replace the fire with a heater • Apply for a winter fuel payment

• Insulate your house • Swap to a cheaper heating system • Change to a simpler heating system

Turning lights on/ off

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

Hearing the TV

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

London Borough of Redbridge Staying Independent and Well Guide

In the bedroom What is difficult?

Simple solutions

Complex solutions

Getting in/ out of chairs

• Block of foam in chair base • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

Getting in and out of bed

• Learn new ways of moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Buy an electric adjustable bed • Install a hospital bed • Use a hoist

Sitting up in bed, turning or rolling over

• Change to less heavy bedding • Learn new ways of moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/ bed ladder • Use a bed leaver • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

Keeping warm in bed

• Buy a heavier duvet • Buy thermal clothing

• Buy an electric blanket (make sure it’s tested regularly)

Getting dressed

• Learn new ways of dressing • Buy alternative/ adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook

• Consider home support

In the bedroom (Continued) What is difficult?

Simple solutions

Complex solutions

Cutting your nails

• Buy easy grip scissors

• See a podiatrist

Taking your tablets

• Ask for an easy-open bottle • Keep a note of when you take a tablet • Get a pill dispenser

• Get an automatic pill dispenser • Ask someone to prompt you

Reading the time

• Buy a clock with large numbers

• Buy a clock that ‘speaks’

London Borough of Redbridge Staying Independent and Well Guide

In the kitchen What is difficult?

Simple solutions

Complex solutions

Getting in/ out of chairs

• Block of foam in chair base • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

Reaching into cupboards

• Rearrange your cupboards/ surfaces • Buy an easi-reacher or handi-reacher

• Alter the spring in the doors • Lower or raise the cupboards

Using taps and switches

• Fit tap burners • Purchase handi-plugs

• Change switches • Raise or repositoon taps • Fit lever taps or new taps • Alter the kitchen

Preparing/ cooking food

• Sit at a table • Consider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/ high stool • Buy a trolley • Raise/ lower work surface • Make space under worktop for your knees when sitting

Moving around the kitchen

• Re-organise the furniture

• Review mobility equipment • Adapt the kitchen

In the kitchen (Continued) What is difficult?

Simple solutions

Complex solutions

Eating and drinking

• Use large handled cutlery • Use a non-slip mat • Use a lightweight cup/ mug • Use a cup with two handles

• Buy a trolley • Consider home support for meal times

Laundry/ ironing

• Install a wall-fixed ironing board

• Raise/ lower washing machine

London Borough of Redbridge Staying Independent and Well Guide

Help with walking and mobility Physiotherapists help people affected by injury, illness or disability by using movement and exercise, manual therapy, education and advice. Depending on your situation you may be offered the chance to see a physiotherapist following a spell in hospital, or after seeing a GP, district nurse, social worker or other health and social care professional. You can also hire a physiotherapist by contacting the Chartered Society of Physiotherapists who can advise on ‘physios’ in your area. Phone: 020 7306 6666 or visit their website: www.csp.org.uk. The NHS Choices website also has a lot of information on physiotherapy services and how to access them. Visit: www.nhs.uk/conditions/physiotherapy Walking aids and equipment. Specialist equipment, including walking sticks and walking frames, can enable you to walk more safely, steadily and independently. You can buy equipment online or by phone. The Disability Living Foundation are an independent organisation offering impartial advice and guidance on what will meet your needs and can advise on where you can buy specific items of equipment. Contact them on: 0300 999 0004 or visit their Living Made Easy website: www.livingmadeeasy.org.uk Medequip are a company that supply walking aids and equipment and you can contact them on: 0800 910 1864 or visit their website: www.manageathome.co.uk. There are a number of other companies who sell mobility equipment including high street retailers such as Boots and Argos. Worried about falling. Trips, slips and falls are among the most common types of accident to occur in the home. As you get older or less mobile, trips and falls can be more dangerous. Falling heavily can lead to serious injuries such as sprains or broken bones and sometimes people find it difficult to get up again. The NHS runs a free local Falls Prevention Service who can give advice, help and even special classes to help you stay on your feet. Specialist staff will look at your individual situation and refer you to the most appropriate service to help you avoid falls. Phone: 020 8102 5494.

Alarm services at home It’s reassuring to know that by simply pressing a button on a pendant round your neck or wrist, help will quickly arrive if you suddenly become unwell at home, or have had a fall or accident and can’t get up. An alarm alerts a central team who will check that you are alright or contact named relatives or friends to check that you are okay. The central team or your named friend/relative will then come and help you if you trigger the alarm. There are other gadgets that can help, such as falls detectors and other sensors in the home to detect potential risks, burglar alarms and other safety devices etc. You can buy these gadgets online or by phone. The Disability Living Foundation are an independent organisation offering impartial advice and guidance on what will meet your needs and can advise on where you can buy specific items of equipment. Contact them on: 0300 999 0004 or visit their Living Made Easy website: www.livingmadeeasy.org.uk There are a number of other companies who sell gadgets (visit the My Life website for more information: https://mylife.redbridge.gov.uk) including high street retailers such as Boots and Argos.

Lifeline Residents may have heard of Lifeline as ‘The Community Alarm System’. Should you sign up for the Service, you will be provided with an alarm which is programmed to your home telephone, and a pendant which can be worn on the wrist or around the neck. When pressed, staff at the Redbridge Control Centre will be alerted to the fact that you need help and act appropriately. Immediate support is provided 24 hours a day, and the Service can include text messaging for those who are deaf or hearing impaired. To be eligible for the Redbridge Lifeline Service you must be resident in the Borough and have a land-line telephone. You will also need ideally two people who will be ‘key holders’ who can get to your address quickly to ensure the appropriate assistance can secure entry to your home. This may arrive in the form of the London Ambulance Service, Lifeline’s own Visiting Response Team, or an able family member, friend or neighbour. London Borough of Redbridge Staying Independent and Well Guide

Funding The Service is provided free of charge to those in receipt of either of the following Qualifying Benefits: • • • •

Council Tax Benefit Housing Benefit Income Support Pension Credit

Otherwise, the cost of the lifeline service is £4.55 per week, though there is no installation charge.

How to apply Complete online contact form https://mylife.redbridge.gov.uk/form/contact_form/#!/ You can also call the Control Centre on 020 8708 5897, where staff will be happy to explain the system further to you or arrange for details to be taken over the phone.

Telecare and Assisted Living Technology There is a vast range of technology available for installation in the home, designed to promote and prolong independent living. The use of bed and chair sensors, fall detectors and property exit sensors are of great benefit to many Redbridge residents. Such equipment, alongside monitors which can detect potentially dangerous situations such as smoke, fire, carbon monoxide and gas, offer not only independence for the Service User, but also peace of mind for family members. The various Telecare sensors are linked to the Lifeline alarm service, and are monitored by Redbridge Control Centre staff who will arrange help when the sensors are triggered. Redbridge Adult Health and Social Care Services work in partnership with Millbrook Healthcare, who provide this essential equipment to those who have been assessed and are entitled to Council support. To find out if you are entitled to Council support, your individual needs will have to be assessed. If you are eligible for support from the Council then there is no cost in getting the telecare equipment fitted but there may be a small weekly charge payable to Redbridge Lifeline, currently £2.10, while it is in your home, unless you receive either of the qualifying benefits listed above. Buying telecare privately If you do not wish to be assessed by Redbridge Council or following an assessment are not eligible for Council support you can contact the Redbridge lifeline service directly.

Support in your home – ‘home care’ As we get older it can become more difficult to complete some everyday tasks. There might be other reasons, such as a disability, why we can have problems with day-to-day living. Ideally everyone wants to carry on being independent, and staying in our own homes is good for us physically and mentally. Sometimes that means accepting that we need someone else to assist us with certain essential tasks. Perhaps family and friends can help, or maybe it means paying for someone to provide the support you need.

London Borough of Redbridge Staying Independent and Well Guide

There are a large number of care agencies who can provide trained staff to help you with everyday tasks. Staff will be trained in personal care and safety procedures, moving and handling, hygiene, infection control and first aid. If you need nursing care at home, many of these care providers employ registered nurses or these services may be provided by community or district nurses. Home care agencies can also help with shopping, cleaning and preparing your house for you after a stay in hospital. The Care Quality Commission (CQC) monitors care agencies and regularly inspects agencies and produces reports on its findings. You can search for care agencies and read the CQC’s reports about them to make sure you choose the agency that is appropriate for you at: www.cqc.org.uk or phone: 03000 616161. You can also search for care agencies on the NHS Choices website: www.nhs.uk

Domiciliary care agencies – some things to consider: • • • • •

• • •

What experience does the agency have in your particular field of need? Can they supply references for you to check? What charges does the agency make? What is included in that price? Home care agencies providing personal care must be registered and inspected by the CQC. Ask to see a copy of their registration certificate. How long has the agency been operating? How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? How can you contact the agency in an emergency or outside office hours? If you’re not happy, how easy is it to make a complaint? If this a private contract, ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything.

Home care agency checklist About the agency How long has the agency been operating? How long are staff allocated per visit? Can you contact the agency in an emergency or outside office hours? Does the agency have experience with your specific needs? Staff Are you likely to be visited by different staff each day? Are all staff checked with the Disclosure and Barring Service? Will you be notified in advance if your care worker is on holiday or sick? Are staff matched to you specifically, based on your needs and preferences? Can you meet your care worker(s) before they start? Does the agency have both male and female staff? Accommodating your needs Can the agency accommodate your needs if they increase? Ask about the process for this Does the agency have a training scheme in place? Are all staff trained to a certain level? Are staff able to help with administering medication if required? Is there a way for staff to communicate with each other about the support they provide when they visit you? How? Regulation Can you see the agencyâ&#x20AC;&#x2122;s contract terms? Can you lodge a complaint easily? Are complaints dealt with quickly? Will your support plan be reviewed at regular intervals? Can you see a copy of the agencyâ&#x20AC;&#x2122;s CQC registration certificate and quality rating? Notes

London Borough of Redbridge Staying Independent and Well Guide

Meals and shopping If you are finding it difficult to prepare a hot main meal for yourself, and you are able to use an oven or microwave, you could consider buying ready meals. A number of companies will deliver ready meals on a regular basis, though you would need a freezer to be able to store them safely. Some companies also do daily hot meal deliveries. The following companies can deliver meals to your door: Oakhouse Foods: You can request a brochure or go on the website to select which meals you would like. Once you have chosen what you want, you can place your order by phone, post or online. In addition to delivering your order, the driver will put food away in your cupboards and freezer if you ask and help you to fill out an order form if needed. You can also set up a drop and go service if you know you will not be in. Your food will be left in a safe space in a cool box. You can contact Oakhouse Foods on 01708 688644, by email at essex@oakhousefoods.co.uk or visit their website at www.oakhousefoods.co.uk Wiltshire Farm Foods: Wiltshire Farm Foods offers over 300 frozen meals which can be ordered online or by calling them 24 hours a day, seven days a week. A free brochure is also available. Contact them on 0800 077 3100 email eastlondon@wiltshirefarmfoods.co.uk or go to their website at www.wiltshirefarmfoods.com Most major supermarkets now offer an online grocery shopping service, where you can choose your groceries and place orders online. This include a range of frozen and pre-prepared meals. Your groceries will be delivered to your home during a delivery slot you choose when you make your order.

Shopmobility Shopmobility lends manual wheelchairs, powered wheelchairs and powered scooters to people to help them shop and enjoy the facilities in Redbridge. It is available for those with injuries and long or short-term disabilities, whether your disability is temporary or permanent. You do not need to be registered disabled to use it, however there is a small fee for this service in the Ilford area.

Access the service You will need to contact Shopmobility in advance to discuss your requirements, find out what information they will need from you (normally ID is required on your first visit) and discuss any short training you might need for any powered wheelchair or scooter. For more information, please contact shopmobility, who are based at The Exchange Mall, High Road, Ilford, Essex, IG1 1RS. You can contact them on 020 8478 6864 or email ilfordshopmobility@gmail.com

Having a pet Pets can provide companionship if we are lonely, and can encourage us to take more physical exercise. Petting an animal has been shown to decrease blood pressure and heart rate, providing a calming effect; even watching fish in an aquarium can be beneficial. There are many organisations to help you if you’re thinking about getting a pet. Many also help rescued animals find new homes. Animal Rescue is a directory of animal rescue web sites grouped by location and animal with lost and found pets and pets needing new homes. Visit their website at: www.animalrescuers.co.uk The Royal Society for the Prevention of Cruelty to Animals (RSPCA) is the leading animal welfare charity. They have animals who are looking for new homes. Phone the local West London branch on: 020 7272 2264 or visit their website: www.rspca.org.uk

London Borough of Redbridge Staying Independent and Well Guide

Chapter 3 - Maintaining and Adapting your Home Living in your own home and remaining safe, independent and comfortable can be made much easier by making changes to your surroundings that suit your needs. You may have heard of people who have installed a stair lift, ramp or accessible shower in their home. Of course, these cost money. But there is often money available to help you to pay towards the cost of any work needed.

Adaptations to consider To make adaptations to your home you will need to seek specialist advice from trained health and social care professionals, equipment providers, or qualified builders and tradespeople. The following adaptations could make your home more suitable for you.

Stairlifts Powered chairs which run on tracks up and down your stairs and enable you to carry on using both floors of your home. Age UK provide advice on installing a stair lift, and can put you in touch with a reputable supplier. Phone them on: 0800 566 8435 or visit their website: www.ageuk.org.uk/products The Stairlifts Reviews website has easy to understand information on stairlifts for people with mobility issues and aims to make the process of buying a stairlift easier. Phone them on: 020 7175 1380 or visit their website: www.stairliftsreviews.co.uk/

Access ramps and wheelchair lifts If you use a wheelchair and have steps within your home you could consider installing an access ramp. There are many companies who provide access ramps, including The Ramp People – phone them on: 01372 478960 or visit their website: www.theramppeople.co.uk 34

For some wheelchair users a wheelchair lift may help to negotiate steps particularly useful if you have a flight of steps up to your front door. Stannah is one of the many websites offering specialist provision on lifts for wheelchair users. Phone: 01264 339090 or visit their website: www.stannahstairlifts.co.uk

Paying for adaptations – the Disabled Facilities Grant Depending on your situation, including your financial circumstances, you may be eligible for a Disabled Facilities Grant to help with the cost of making adaptations to your home. For more information phone: 020 7361 3002. For more information on maintaining and adapting your home and grants that may be available to help you with the cost, visit the My Life website: www.mylife.redbridge.org.uk

Help with repairs and DIY Keeping your home well maintained can sometimes be difficult, particularly if you have health problems or are short of money. But a well-maintained home can help you to stay in better health and to avoid accidents.

Redbridge Handy Person Scheme The scheme helps older, vulnerable and disabled residents in Redbridge with odd jobs and minor repairs around the home. You must be at least 60 years old, or any age if you are disabled or, have a long term illness. They are unable to carry work that is the responsibility of a landlord. There is a fixed charge of £20 per visit and is reduced to £10 if you receive income related benefits. The types of jobs that they may be able to help you with include: • • • •

changing light bulbs installing locks, spy holes and security chains fitting handrails, grab rails and curtain rails small plumbing repairs London Borough of Redbridge Staying Independent and Well Guide

• • •

fitting draught excluders making safe trip hazards replacing broken toilet seats

You will need to contact HEET who delivers the Handy Person Scheme on behalf of Redbridge Council. For further details visit HEET website http://www.theheetproject.org.uk/, email handyperson@theheetproject.org.uk or contact them by phone on 020 8520 4554. Age UK Redbridge, Barking and Havering operates a home support service in Redbridge. Originally a service to assist people with showering and bathing. Home Support has grown into a service offering a range of services, including: • • • • • • •

Assistance (short and long term) with bathing and showering Help with cleaning Shopping and pension collection Help with bills and correspondence Assistance with exercises prescribed by GP or Physiotherapist Re-ablement: helping people regain independence after a fall or illness Working with people to reach achievable goals, such as using public transport again or walking to the corner shop

Age UK Redbridge, Barking & Havering Home Care Support is registered under the Care Quality Commission. Kelly Walsh is the registered manager of the service. You can contact them by email admin@ageukrbh.org.uk or by phone 0208 220 6000.

If you are a bit of a hoarder Every now and again most of us will get the feeling that we’ve gathered too much ‘stuff’ and will have a clear out or spring clean to create some space. But for some people gathering possessions and then not wanting to let some of them go, can become a problem. The Help For Hoarders website was set up by the daughter of someone who has problems with hoarding, and provides information and advice to anyone affected by hoarding issues. Visit the website: www.helpforhoarders.co.uk

The Counselling Directory allows you to search for specialist counsellors and therapists who can support you with a hoarding problem. Phone them on: 0333 3447 990 or visit their website: www.counselling-directory.org.uk. If you need help clearing a house, there are a number of organisations with experience of hoarding who can help: Stuff U Sell will collect, sort and sell your items on eBay, donating to charity or disposing of anything that can’t be economically sold. See www.stuffusell.co.uk or freephone 0800 046 1100. www.easyclear.co.uk offer sympathetic house clearance nationwide. Their telephone number is 0800 58 78 783. www.ukhouseclearance.com are a house clearance company who specialise in hoarded houses and recycle or donate 90% of everything they clear. www.cityclearances.com specialise in clearing hoarded homes and can also provide de-cluttering services. You can contact them via their website or on 0800 567 7769. www.just-clear.co.uk operate a Nationwide House Clearance & DeCluttering Service (Fully Licensed, Insured, Accredited). Quote ‘HELP’ for a 10% discount. www.anyclear.co.uk provide a house clearance service with sensitive experienced staff and give 5% of every order to Hoarding Disorder Research. Other options include local recycling or house clearance companies. Some house clearance companies may be willing to buy your stuff, and your local authority may be able to collect large items for recycling or disposal. Charity shops are usually very happy to take donations that they can sell on. Some may even be able to arrange collection. Clothing or other items which are not suitable for re-sale could be donated to aid charities, or recycled at a recycling centre.

London Borough of Redbridge Staying Independent and Well Guide

Chapter 4 - Looking After Someone Many people do not see themselves as carers: they are mums and dads, husbands, wives, partners, brothers, sisters, friends and neighbours. They are simply doing what anyone would, caring unpaid for a loved one or friend. A carer is someone who looks after someone who cannot manage on their own. For more information about caring for someone in Redbridge go to the My Life website at https://mylife.redbridge.gov.uk/caring_for_someone/

Support for carers Redbridge Carers Support Service is the main organisation in Redbridge providing information, advice and support to help carers. They provide advice, information and signposting services for carers, monthly community support groups, health and wellbeing activities and training and self-development courses. They also have a newsletter containing the latest in health and social care news, real life stories and information about their events and activities. For more information, contact them on 020 8514 6251, by email at office@rcss.org.uk or visit their website at https://www.rcss.uk/ Requesting a Carer’s Assessment If you are providing support to an adult with a disability or health problem you may be entitled to a carer’s assessment from your local council. This might enable you to receive a wide range of support which will help you in your caring role. Contact the Redbridge First Contact team to request an assessment by phone on: 020 8708 7333, email mylife@redbridge.gov.uk or complete the online form on the My Life website at https://mylife.redbridge.gov.uk/form/contact_form/#!/

Carer’s Personal Budget Following a carer’s assessment you may be entitled to receive a Carer Personal Budget. This is a sum of money which you can use to pay for support and activities which will help you to manage the demands of being a carer.

Taking a break Taking a short break from your caring role can allow you to recharge your batteries and focus a bit more on yourself. If the person you look after has had an assessment from the local council, you may be entitled to support in taking a break. For more information go to the My Life website at https://mylife.redbridge.gov.uk/a-break-from-caring or contact the Council on 020 8708 7333.

London Borough of Redbridge Staying Independent and Well Guide

Chapter 5 - Staying Safe Everyone has a right to feel safe and to live without fear of abuse, neglect or exploitation. Redbridge Adult Health and Social Care Services and partner organisations are working to make life safer for adults who are most at risk of being harmed. An adult at risk is someone 18 or over who may be in need of care and support because of a disability or illness, experiencing or is at risk of abuse or neglect and as a result unable to protect themselves.

What is abuse? Abuse is something done to another person that harms them in some way. This can be: • •

Physical – hitting, pushing, shaking, over-medicating Domestic violence – psychological, physical, sexual, financial, emotional, ‘honour’ based violence • Sexual – rape and sexual assault that a person does not want or understand • Psychological – shouting, swearing or threats • Financial or material – theft, fraud, internet scamming • Modern slavery - slavery, human trafficking, forced labour • Discriminatory – racist, sexist abuse or abuse based on a person’s age, disability, gender, religion • Organisational e.g. neglect and poor care within an institution or care setting • Neglect and acts of omission e.g. not providing food, drink, or medical care • Self-neglect – neglecting to care for one’s personal hygiene, health or surroundings Abuse can happen to anyone, and the abuser can be someone you know well or a stranger. It can happen anywhere - in someone’s home, a care home or a hospital.

Reporting abuse If you are the victim of abuse, or you know someone who you think is being or has been abused, then it is really important to seek help. Report concerns to Redbridge Adult Health and Social Care Services on 020 8708 7333 (Monday to Friday 9.00am to 5.00pm). Report any concerns about a crime to the police on 101. In an emergency call 999. There are also a number of local and national organisations you might want to talk to. For further information and advice, visit the My Life website at https://mylife.redbridge.gov.uk/protecting-adults-at-risk-of-abuse-orneglect

London Borough of Redbridge Staying Independent and Well Guide

Home of Professional Excellence in care and support 3 rd Floor , Broadway Chambers, 1 Cranbrook Rd, Ilford IG1 4DU, UK

Tel. +44 (0) 208 553 0827

Fax +44 (0) 208 478 0469

Email info@hopesuperjobs.co.uk Website www.hopesuperjobs.co.uk Adults’ Services

07908 664922 / 07572 111717 (Emergency Number) We may be contacted from 7.30 am to 10.00 pm 365 days a year

Specialists in care and support for older people and vulnerable adults

Our Guarantee • To work with you to provide what you need • Personalised care and support in your home and in the community • Flexible care and support: 24 hours, 7 days a week, if necessary • Stress-free care and support • Peace of mind to enjoy your independence • Trained, experienced and trustworthy care and support workers

Call us today whatever your need Opening Hours: We are open seven days a week, from 9.00 am to 6.00 pm, 365 days a year

Call 020 8553 0827

Home of Professional Excellence in care and support HOPE Superjobs Ltd is a care agency offering a comprehensive range of care and support services to adults and children. HOPE Superjobs is an equal opportunities organisation. Through our policies and practices we work to ensure that our staff, customers and service users are treated equally regardless of race, religion, sex, sexual orientation, age or disability. Established in 2003, we have a dedicated team of specialist, trained and experienced care and support workers who provide exceptional one-to-one care to vulnerable adults who want to live at home and maintain their independence. Our professional care and support workers provide a range of personalised services in the home from domestic support, companionship, cooking, personal care, lifestyle and social activities through helping to manage and support specialist conditions.

Our semi-independent accommodation service supports young people â&#x20AC;&#x201C; individually and in small groups â&#x20AC;&#x201C; to live independently and manage themselves and their environment after leaving care. The level of support provided varies and is dependent on circumstances. Our key/support workers are trained and experienced in dealing with young people with behavioural and developmental needs. We offer and provide safe escort for children with special needs; our escorts provide car and bus supervision for children travelling or transferring from home to school and from school to home (or any other agreed place). In regard to children, we work to ensure that they are at the centre of all our service planning and provision. We work with a range of agencies, such as job centres, colleges and professionals, to help young people maximise their potential for education and employment whilst living semi-independently.

Dignity and respect are amongst our watch words and we strive to make sure that vulnerable adults and older people, whom we support in their homes, are treated with respect and that their dignity is never compromised. All our care and support workers, regardless of previous experience, are trained by us and receive on-going training and professional development to ensure that they and we deliver the highest standard of care to our clients/ service users. Ours is a person and people-centred service with care and support provided hourly, daily, weekly or live-in. We contract with service users whether they have individualised budgets or receive direct payment. Our clients/service users come from all cultural, economic and social backgrounds and communities, and we pride ourselves in working with people who are diverse by age, ethnicity, faith, gender and race.

3 rd Floor , Broadway Chambers, 1 Cranbrook Rd, Ilford IG1 4DU, UK

Tel. +44 (0) 208 553 0827

Fax +44 (0) 208 478 0469

Email info@hopesuperjobs.co.uk Website www.hopesuperjobs.co.uk Adultsâ&#x20AC;&#x2122; Services

07908 664922 / 07572 111717 (Emergency Number) We may be contacted from 7.30 am to 10.00 pm 365 days a year

Call 020 8553 0827

Chapter 6 - Getting Out and About Being able to get out and about in the local community, whether to catch up with friends, do the shopping, or do things of interest is important for all of us, and vital for our physical and mental well-being. If you have a health problem or disability, or are becoming frailer as you get older, then getting out and about can be a challenge. But you can still lead an active life away from home.

Help with transport Redbridge Mobility Card Scheme The Redbridge Mobility Card Scheme provides a door-to-door transportation service for disabled Redbridge residents. The service is primarily within a ten mile radius of Gants Hill roundabout. It is available every day between 7.00am and 12.00am (midnight) and can be used for all sorts of journeys such as shopping, errands or visiting the dentist. You will be advised of the cost of your journey at the time of booking. The minimum charge is £2.50. The scheme is open to Redbridge residents over two years of age who meet one or more of the following criteria: • severe difficulty in walking and unable to use public transport without assistance • registered blind • permanent wheelchair user • unable to walk unassisted • in receipt of the higher rate of the Disability Living Allowance - mobility component • in receipt of War Pensioner’s mobility allowance and unable to use public transport but able to use a taxi You can apply online through the My Life website at https://mylife.redbridge.gov.uk/accessible-transport or call 020 8708 7330.

Freedom Pass The Freedom Pass lets you travel for free on public transport across London and within the Freedom Pass boundary. This includes National Rail, London Overground and buses where pass holders can travel between 9.30am and 11.00pm. There are two types of Freedom Passes: • Older Persons Freedom Pass • Disabled Persons Freedom Pass

Older Persons Freedom Pass If you meet the age criteria and your main home is located in Redbridge then you can apply for the Older Persons Freedom Pass. The application form is available at the Post Office and is processed by the Post Office on behalf of Redbridge Council.

Disabled Persons Freedom Pass You can apply for the Disabled Persons Freedom Pass if all of the following apply: You are not yet eligible for the Older Persons Freedom Pass • Your main home is in Redbridge • You have at least one of the disabilities below: o blind or partially sighted o profoundly or severely deaf o mute or without speech o sustained an injury which has a created substantial and long-term adverse effects on your ability to walk London Borough of Redbridge Staying Independent and Well Guide

o o

do not have any arms or have a long-term loss of the use of both arms have a learning disability which is a state of arrested or incomplete development of mind, which includes significant impairment of intelligence or social functioning applied for a driving licence under Part III of the Road Traffic Act 1988 and have had your application refused pursuant to section 92 of the Act (physical fitness) other than on the grounds of persistent misuse of drugs or alcohol

For more information visit the My Life website at https://mylife.redbridge.gov.uk/freedom-pass Dial-a-Ride is a free door-to-door service for people with mobility problems who can’t use buses, trains or the underground. You can use Dial-a-Ride to make it easier to go shopping, visit friends and family, or travel to other recreational activities. Friends can accompany you, and the vehicles are adapted for wheelchairs. There are some things you can’t use Dial-A-Ride for, like hospital appointments or to travel to work. To find out more about Dial-a-Ride and to ask for an application form, phone: 0845 999 1 999 or visit the Dial-a-Ride website: www.tfl.gov.uk/modes/dial-a-ride

Motability Scheme The Motability scheme enables disabled people to have greater independence by offering the use of a brand new car, powered wheelchair or scooter for personal use. All vehicles are leased for an agreed period of time and is funded by the Disability Living Allowance which is allocated by the government. For further information go to the Motability website at https://www.motability.co.uk/ or call them on 0300 456 4566.

Blue Parking Badges If you have a disability, the Blue Badge scheme helps you park closer to your destination. You can generally park for free in pay-and-display and parking meter spaces with no time restrictions, and on single and double yellow lines for up to 3 hours as long as there isn’t a loading ban and you aren’t creating an obstruction. You don’t need to be able to drive to apply for a Blue Badge – you can specify a ‘nominated driver’ who can be someone other than you. However, eligibility criteria apply, and you will need to supply relevant evidence, and possibly take part in a mobility assessment. For further information visit the My Life website at https://mylife.redbridge.gov.uk/blue_badge/ or contact your local library for help.

Wheelchairs Redbridge wheelchair service provides and maintains wheelchairs for adults or children unable to walk or who have a permanent disability which affects their walking. The service will not treat anyone with a temporary disability which stops them walking. They will support you with your clinical needs and provide you with a wheelchair and postural support seating that’s right for you, as well as support you with maintenance and periodic reviews to see how you are getting on. The service is provided by AJM Healthcare. You must be referred by a healthcare professional, such as a GP, nurse or physiotherapist to access the service. They run clinics from Monday to Friday, 9.00am to 5.00pm at: •

Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DF

•

Loxford Polyclinic, 417 Ilford Lane, Ilford, Essex, IG1 2SN

Please call 0808 169 1040 for all enquiries and for emergency repair. Open Monday to Friday, 8.30am to 5.30pm. Emergency repair service will operate Monday to Friday, 7.00am to 8.30am and 5.30pm to 11.00pm and weekends and bank holiday, 7.00am to 11.00pm.

London Borough of Redbridge Staying Independent and Well Guide

Things to Do Going out, having fun and meeting people are an important part of our lives, but doing these things can be more difficult as we get older or if we have significant health problems. But there are plenty of things for you to do in Redbridge that could suit your particular needs.

Learning If you are looking to update your skills, build your confidence or meet new people, taking part in a course may be an ideal pathway.

Redbridge Institute of Adult Education The Redbridge Institute of Adult Education offers vocational and personal development courses for adults. There are hundreds of courses to choose from and all are part-time with a choice of day or evening study. The college also runs family and neighbourhood learning programmes. For further information, visit their website http://www.redbridge-iae.ac.uk/, phone them on 020 8550 2398 or email them at enquiries@redbridge-iae.ac.uk

Mildmay Neighbourhood Learning Centre The Mildmay Neighbourhood Learning Centre runs adult education courses in computing, beauty, English, maths and ESOL. Contact the Centre on 020 8514 0569 or mildmay@visionrcl.org.uk

Redbridge College Redbridge College offers university courses and training courses for people over the age of 14 years old. The college welcomes adults and provides a broad professional learning programme to cater for those looking to improve their skills and professional development. If you are thinking about returning to study and would like some advice, contact the staff at the Learner Advice Centre via their website https://www.ncclondon.ac.uk/redbridge 48

Workers’ Educational Association The Workers’ Educational Association is a charity and voluntary sector provider of adult education. WEA has a branch in Ilford offering daytime and evening courses tutored by highly qualified and experienced tutors. There is a monthly evening class focusing on current exhibitions, monthly Saturday walk class, two history and literature classes as well as much more. You can go along to the first session for free. Visit WEA website https://www.wea.org.uk/ email wea_ilford@btinternet.com or telephone 020 8599 8846 or 020 8590 3406. Volunteering Volunteering is fun and an ideal way to gain work experience in an industry that you’re interested in, learn new skills or meet new people in the area. Volunteering can be highly rewarding and there are lots of different roles on offer. Some benefits of volunteering include: • • • • • •

developing your skills meeting new people improving your confidence giving something back to your community enhancing your CV a new challenge

Redbridge has a Volunteer Centre based at RedbridgeCVS, which can support you in finding a voluntary role that suits you. Find out more on RedbridgeCVS website https://www.redbridgecvs.net/index.php?id=20 and follow the link to ‘Volunteering’. The Do-it website https://do-it.org/ has volunteering opportunities locally and around London. You can give unpaid help to a local charity shop. Visit the organisations website you are interested in or visit your local branch to find out more. London Borough of Redbridge Staying Independent and Well Guide

Chapter 7 - Requesting information and advice from the Council If you feel you need a little more help or would like to discuss the options available to you, you can ask for information and advice from your local Council. You will be able to speak to someone who will assist you to identify the type of support you need and how you can access it. This may include support in your local community, health services, voluntary sector or your friends and family. Following this conversation, if you do require formal support from the Council, the options available and charging implications will be discussed with you in more depth. This may include day opportunity services, reablement, accommodation or a personal budget or direct payments. You can also find information and advice on our website: https://mylife.redbridge.gov.uk

If you need support, you can contact Voiceability who provide advocacy support services in Redbridge. You can call them on 020 8900 2221 (Helpline Mon-Fri, 9am-5pm), email them at redbridge@voiceability.org or write to them at VoiceAbility, Unit 1, The Old Granary, Oakington, Cambridge, Cambridgeshire, CB24 3AR. Their website address is https://www.voiceability.org/services/london-borough-of-redbridge To request information and advice Phone Social Services Line: 020 8708 7333 or complete our online form: https://mylife.redbridge.gov.uk/form/contact_form/#!/

National eligibility criteria There is a minimum threshold for eligible care and support needs that has been set by central government to ensure that all local authorities meet the same minimum level of needs. The aim is to make sure that all decisions on who receives help with care and support are made fairly, openly and consistently. You may be eligible for support from the council if: •

your needs arise from, or are related to, a physical or mental impairment or illness; and • as a result of those needs, you are unable to achieve two more of the specified outcomes (examples of these are managing and maintaining nutrition, maintaining personal hygiene and managing toilet needs); and • as a consequence of being unable to achieve these outcomes there is, or there is likely to be, a significant impact on your wellbeing. For your needs to be considered eligible for support, you must meet all three criteria. In other words, if you are unable to achieve two or more of the above outcomes, but this doesn’t have a significant impact on your wellbeing, then you are not eligible for support. Carers’ eligibility works in a similar way to this. Eligibility is based on the impact of caring on the carer’s wellbeing.

London Borough of Redbridge Staying Independent and Well Guide

Directory of Local Services These pages contain details of companies and organisations whose services you may find relevant and helpful. The London Borough of Redbridge Council would like to thank all the various advertisers for their participation in this guide. However, these companies should not be seen as being either recommended or endorsed by the London Borough of Redbridge Council.

Page

Assisted Technology 54 Benefits Support 80 Carers Support

73, 75

Charities

56, 74, 75, 78, 82

Complex Care

58, 61, 71

Day Care Centre

69, 72, 73, 74

Doctors Visiting Home Service 76 Domiciliary Care Provider

57, 62, 64, 68

Financial Services 80 Home Care, Home Support & Respite Care Learning Disabilities

2, 40-41, 57-70, 73, 74, 83 40, 62, 64, 66, 70, 71

Legal Advice and Dispute Resolutions 78 Live In Care

59-61, 63-64, 66-70, 83-84

Meals Provider 55 Sensory Service 74 Specialist Advice 79

We hope you have found this information useful. Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the services or products sold.Â Please do let us know if there is any information that you would like included, or anything we could do better. Contact us on/at: Renrows Marketing Consultants Ltd (01253) 716400

Directory of Advertisers

Page

Abel Care 62

Honey Crown Bee Ltd 69

Age UK 56

Hope Super Jobs Ltd 42-43

All 4U Care Ltd 72

IKUT Health Care Services 62

Alzheimers Society 82

NAViG8CARE 79

AM Care Services 65

PA Care Services Ltd 64

AQT Homecare Services 63

Pillar Care Agency 69

Aspire Community Care & Support 59

Redbridge Carers Support Service 75

Astha Ltd Care Services 60

Redbridge Respite Care Association 74

Avicenna Health 76-77

Redbridge Sensory Services Centre 74

Benefits Wise 80

Remaj Care Recruitment Agency 70

Caring Hands East London Ltd. 58

Rockview Healthcare Solutions 61

CASCAIDr 78

Rowallan House 73

Centra Group 54

Rhythmic Care UK Ltd 83

Chenai Holistic HomeCare 57

Safehands Live-In Care 84

Chosen Care Group 2

Saving Lives Global Ltd. 67

Claire Rowell Wealth Consultant 80

Saxon Healthcare 64

Cyndarl Care Agency 68

Skills for Care 81

Day Webster Homecare Providers 71

Splendid Care Solution 68

Flourishgate Care Services 66

Springcare Recruitment Care Service 66

Goldstar Care Services Ltd. 60

Victoni Care Services Ltd. 70

Green Arrow Care Providers 83

Wiltshire Farm Foods East London 55

Harp House Day Centre 72

London Borough of Redbridge Staying Independent and Well Guide

Helping you lead a healthy, happy life It’s natural to worry about your safety and what might happen in case of an emergency both in and out of your home. At Centra our services help you remain independent, providing peace of mind for you and your family. As one of the UK’s largest independent telecare providers, we offer remote support to vulnerable, elderly and physically less able people at the touch of a button. When a button is pressed, a call will connect through to our fully trained and friendly telecare team; 24/7, 365 days a year to arrange the help required. Why use telecare? • • Faster response times to falls and accidents • Reduced cost of care using technology. 0300 456 3651 or visit www.centragroup.org.uk/ifp #lifeisforliving

ENJOY

WHAT REALLY MATTERS

With our delicious frozen meals and desserts, prepared by award-winning chefs and delivered free by your local team, youâ&#x20AC;&#x2122;ve more time to enjoy doing the things you love. For your free brochure visit www.wiltshirefarmfoods.com or call

OVER 300 DELICIOUS DISHES FREE FRIENDLY DELIVERY SATISFACTION GUARANTEE

01268 591 007

Most of these services are provided by our own staff, but we also have contracts with local gardeners and a hairdresser. Whatever your need, we will provide you with a quality service! Available to residents over 50 who live in Redbridge, Havering and Barking and Dagenham. Charges apply.

What people say about our services • I know they are trained to a very high standard, and are friendly, kind and compassionate . • The service has made a huge difference to Mum’s life over the last 5 years. I have always

Home Support Services Most of us need a little bit of help from time to time. As we get older, there are some things we

been impressed by the support. • I am no longer at risk trying to give myself a shower.

find harder to do for ourselves. A bit of support can help us to maintain our independence and quality of life as before. We offer: • Domestic cleaning • Laundry and ironing • Shopping • Accompanied shopping • Accompanied medical appoinments • Bathing/showering care • Support with exercise programmes • Hairdressing at home • Gardening Whether it’s doing your weekly shop, helping you shower safely, cleaning your home or doing laundry, talk to us about your needs. We will try to tailor-make our services to meet

Contact us at: Age UK Redbridge, Barking & Havering 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU e: admin@ageukrbh.org.uk t: 020 8220 6000

your requirements. If you need support with

www.ageuk.org.uk/

exercises given to you by a Physiotherapist

redbridgebarkinghavering

or OT or need help in getting back on your feet after an operation, fall or illness, we can provide this.

Age UK Redbridge, Barking and Havering Ltd is a registered charity number 1088435 and company limited by guarantee. Registered in England and Wales number 4246504. Registered office 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

Government Support Each personâ&#x20AC;&#x2122;s situation is different and based on an assessment by your local authority, you might be eligible for government assistance in meeting some, or all, of your care costs. Social care isnâ&#x20AC;&#x2122;t free to everyone. If your needs have been assessed and match the level required by the council to be given support, a financial assessment will be carried. The outcome of such assessment determines how much money is allocated towards your care. The council will also be responsible to allocate a care provider such as ourselves to cater for your services.

www.chhca.co.uk Email: info@chhca.co.uk 020 3929 5500 Call 7 days a week Chenai holistic home care We are an established Domiciliary Care Agency registered with the Care Quality Commission (CQC) in accordance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. For many people the question about domiciliary care does not arise until there is an urgent need. Finding that we or a loved one suddenly needs a carer can catch us by surprise. You may think that we have to make a stark choice between living self-sufficiently, without care, or going into a residential home. Homecare Care services Is the vital care and support given to vulnerable individuals in comfort of their own homes. Homecare is often referred to as domiciliary or social care. The United Kingdom is the leading social care provider in the world and over years the industry has taken the leading role by setting standards. Homecare support encourages individuals to be autonomous in their home setting. We can aid with your day to day living For example, getting out of bed, going to the toilet, continence care, having a bath or getting dressed/ undressed. Self-Funding If you do not qualify for government support, you might have to consider funding your care privately. In this case you will be dealing with us directly rather than your local council. The level of support and care you will receive will not defer and you should expect the highest standard of service delivery from us.

WELCOME TO CARING HANDS EAST LONDON LTD Our interest is you and your wellbeing, safety and health. Whether you need us once a week or 24 hours a day. From cooking and cleaning to your personal care and hygiene, A walk to the park or weekly shopping. Services we offer: l Dementia l Eating disorders l Personal care l Physical disabilities l Sensory impairments l Caring for Children l Caring for adults under and over 65 yrs l Escorting l Cooking & Cleaning l Palliative Care l Respite Care l Complex needs All carers are DBS checked and multilingual â&#x20AC;&#x201C; we cover East London

Our committment Our commitment is to work with you for your best interest. Help you have your independence at home or with relatives, as long as you need. Better care starts with you Better care starts with you and we`ll do what it takes. How you need it, the way you want it doing, for however long you need it. Contact Us We love our service users, so feel free to visit during normal business hours. Caring Hands East London Ltd Imperial House, 41 York Road, Ilford, Essex IG1 3AD Telephone 020 8478 0525 or After hours 07976 900800 www.caringhandseastlondon.com

Aspire Community Care and Support

www.aspire-support.com Aspire Home Care services are there to assist individuals that need care and support to maintain their independence and continue to live in their own homes for as long as possible. So whatever your independent living requirements are our trained, professional and friendly care and support workers are always delighted to assist you to your satisfaction and go the extra mile when required. We accept that each individual is unique and so is their care package. So whether you require a few visits a week or 24 hours a day Aspire Support can help you. Our Care and Support Services Home Care • Home Care visits of any length (1hr to 24 hours) • Respite • Domestic Work/Cleaning • Shopping • Supported Holidays/Shortbreaks Live In Care • An affordable and value for money alternative to residential care that ensures continuity and companionship in the comfort of your own home Day Care/Outreach Support • In-house social/recreational activities • Learning opportunities • Outreach support • Day trips to places of interest Drop-in Service • A stimulating and inclusive forum for enjoyable social interractions and friendships where everyone is valued Our services are open to customers throughout London, whether funded or self-funded.

If you would like more information about the Aspire Care and Support Services . . . Please call us on 0207 055 3880 email us on enquiries@aspire-support.com Visit us at www.aspire-support.com or pop into our office at St Marks Centre, 218 Tollgate Road, Beckton, London E6 5YA

Life is a collection of great moments. As we get older, or if we are less able, we sometimes need a little help to carry on doing the things we enjoy. But that shouldn’t mean having to leave our home, lose touch with our friends, or miss out on interests and hobbies. Goldstar Care Services Limited provides quality companion care, dementia care, personal care and other services like domestic cleaning, meal preparation, shopping, overnight care, respite care, live-in care and much more. Our carers are multi-cultural and multi-lingual who speak languages like English, Hindi, Gujarati, Urdu, Bengali, Punjabi, Telugu, Malayalam etc.

To discuss the care package, call now on 07474991303, Email: domcare@goldstarcareservices.co.uk Visit www.goldstarcareservices.co.uk

Astha Limited Care Services Services Offered: • 24 Hour Home Care • Adult Care (18+) Personal & Domestic Care (on a contracted hour basis) • Respite Care Live in Carer • Personal Care Assessments • Risk Assessments in the Home Pre-book a no obligation, FREE Care assessment appointment.

Tel: 0208 590 6694 Email: antony@asthacare.co.uk www. asthacare.co.uk London & Leeds offices: Astha Limited, 217 Aldborough Road South, Ilford, Essex, IG3 8HZ 60

24/7 AVAILABILITY • Personal Care Rockview Healthcare Solutions is dedicated and committed to meet your individualised care needs. Benefits include experienced caregivers; CQC regulated; No long term contracts; 24/7 availability.

Suite 5, 1-3 Western Road, Romford, RM1 3LD Tel: 01708 745695 Mob: 07841 915903 Email: info@rockviewhealthcare.uk Web: www.rockviewhealthcare.uk Our offices are open Monday to Friday 9am-5pm and a Duty Manager is available out of hours.

• Companionship • Domestic Support • Post Hospital Discharge • Medication Management • Live-in Care & Overnight Care • Meal Assistance & Preparation • Shopping, Escort & Social Support

Specialised Care includes Dementia Care; Palliative Care; Stroke Care; Parkinson Care; Complex Care and PRIVATE NURSING CARE.

IKUT & Associates UK Ltd.

HEALTH CARE MANAGEMENT SERVICES

Care and Support you can rely on At IKUT, we provide domiciliary care and support to: • Elderly People • Disabled People • Young People • Other Vulnerable Adults

To arrange a FREE 1 hour consultation contact us on 0208 636 1688 / 07903 467275 www.ikutandassociates.com

ABEL CARE IS A FRIENDLY HOME CARE PROVIDER WHO PROVIDES SUPPORT & ASSISTANCE FOR ADULTS. WE ARE COMMITTED TO CREATING A CARING, WARM & CUSTOMER FRIENDLY EXPERIENCE. OUR HIGH QUALITY CARE AIMS TO SUPPORT THE INDEPENDENCE OF OUR CUSTOMERS. THIS IS WHY WE PROVIDE THESE FACILITIES IN THE COMFORT OF YOUR OWN HOMES. 126A CRANBROOK ROAD, ILFORD, ESSEX RG1 4TZ Tel: 020 8518 3387 Fax: 020 8594 9662 Email: info@abelcare.co.uk Web: www.abelcare.co.uk

“A Quality Trusted care service” AQT Homecare services provides A Quality Trusted care and support service. We are person-centred, we like to accommodate around your choice of needs. • Personal care - Taking care of your personalised needs • Domestic/Home help - Help with laundry/shopping/ general housework/meal preparation. • Companionship - Assisting with GP/Hospital appointments and social activities • Services also include - live ins/sleep-ins/waking nights/ palliative (end of life care). We prefer to find solutions together to make life more satisfying. Our team of management and carers are compassionate, professional, care-loving people.

Call us for your free consultation and any help that you need

Tel : 020 8531 5239 or 07807837478 Website: www.aqthomecare.co.uk Email: bobbyd72@aqthomecare.co.uk

WELCOME TO P A CARE SERVICES Our aim is to provide a high quality service which delivers personal care support and domestic services to meet the needs of the service users in their respectful homes. The services we offer are delivered on a flexible basis to suit your needs and preferences from as little as 30 minutes to 24 hour live in care or respite depending on your needs. • Hourly visits • Live in care • Companionship • Care after leaving hospital • Caring for terminally ill patients • Domestic support • Shopping service • Meal preparation P A Care Services, will practically assist with daily activities, personal and sitting service, P A Care have trained staff to support and care for the following below: • Vulnerable Adults (Adults at Risk) • Elderly • Mental Health • Physical Disabilities • Sensory Impairment • End of Life Care • Dementia • Learning Disabilities Barking Enterprise Centre, 50 Cambridge Road, Barking, IG11 8FG Telephone 0203 011 2250 0744 634 8879 info@pacareservices.com www.pacareservices.com

Tel: 0208 432 2810 Mob: 0786 730 4691 Email: info@saxonhealthcare.co.uk Web: www.saxonhealthcare.co.uk Cranbrook House, Suite 8, 61 Cranbrook Road, Ilford, Essex IG1 4PG

Support/Care in your own home (age 5-65+ Years) We are registered with the Care Quality Commission as a Domiciliary Care Agency and are fully compliant with their service standards. We aim to help the most vulnerable people to reach their full potential in life. We will provide carers and support workers who are trained and experienced in supporting individuals with challenging needs. Tel: 0208 432 2810 64

Mob: 0786 730 4691

A.M.

Care Services â&#x20AC;&#x153;Providing homecare to the highest standardsâ&#x20AC;? Telephone 020 3837 4954 Olympic House, 28-42 Clements Rd., Ilford, Essex, IG1 1BA

London Borough of Redbridge Staying Independent and Well Guide

Flourishgate Care Services is a UK care organisation, who recruits only experienced care specialists who exhibit a passion for what they do. Here at Flourishgate Care Services, we have the experience, breadth and values to help people live more independent and fulfilling lives. We are constantly focused on equality and professional excellence and on putting customers at the heart of all we do. People we support We provide personalised support for the following groups: • Disabled adults and children • Adults and children with learning difficulties and/or mental health problems • Home helps for the elderly • Dementia support How we do these • We listen to your needs as a family and individual – what is your dream for the future and what is required to get you there? • We then support you to match a personal assistant as closely as possible to those requirements. • We also support you to manage your individual budget – where required. • We ensure that your personal assistant receives training tailored to working with you as an individual. • We support you to carry out the background check on prospective personal assistant or support workers to make sure they are right for you. Contact Us Flourishgate Care Services | Regus Jhumat House | 160 London Road | Barking | IG11 8BB Tel: 020 7101 3693 www.flourishgate.co.uk

SPRINGCARE RECRUITMENT CARE SERVICES SERVICES PROVIDED: 1:1 Care, Personal Care, Escort service, De-cluttering / Spring cleaning, Support with nutrition, Household chores, Shopping, Community access, Administrative tasks, Medication administration/prompting, Sit-in service/ companionship, Live-in care SPECIALIST SUPPORT: Dementia, Hoarding, End of life care. A live in carer is a fully trained individual who lives with you in your own home, allowing you to stay living at home with a one to one support. Springcare live-in-carers can help with Personal Care, Companionship, Housekeeping. Areas covered: Most London boroughs, part of Surrey and Essex ABOUT US: Springcare Recruitment Ltd is registered with CQC to provide Domiciliary Care Services to adults and older people. We work with a variety of funding streams and are able to take work from the NHS, Social Services and Self-funders. www.springcarerecruitment.com info@springcarerecruitment.com, Telephone 0208 0902293 Head Office: Suite 11, 56 Longbridge Road, IG11 8RT

Saving Lives Global Limited is a Healthcare organisation based in the London Borough of Barking and Dagenham. We are a CQC accredited care provider, providing compassionate domiciliary care for adults and older people in their own homes, or in sheltered accommodation. We listen, communicate and give friendly care to your loved ones at home. Our services include . . . • • • • • • •

• • • • •

Washing and bathing. Assisting the Client to shave and mouth care. Assisting the Client to dress and undress. Supporting with exercise to the Client’s abilities. Meal preparation Escorting Clients to appointments if needed. Provide companionship to the Client, actively talking and listening to the Client about their interests To accompany the Client on trips into the community. To maintain detailed accurate records in respect of care Cooking, washing and dressing, assisting Client in getting up to the toilets, putting Client back to bed. Continuing care after hospital discharge. Accompanying Clients to shops

• • • • •

Night care such as sleepovers. Waking nights End of life care Respite care Assisting Client in getting up to the toilets, putting Client back to bed. • Domestic support such as general house cleaning, bed making, laundry, ironing and preparation of meals. Assisting with health needs such as : • • • • • • • • •

Catheter management Emptying of colostomy bag. Management of incontinence. Assisting Client to take medications, ear and eye drops. Application of creams Monitoring prescriptions, overseeing collection of medications. Wound management. PEG Feeding Dealing with dietary needs including health related needs such as diabetes.

50 Wakering Road, Barking IG11 8GN 020 3011 1277 / 075 3584 5531 020 3638 9523 / 074 5287 5843 (Out of Hours) info@savinglivesglobal.co.uk www.savinglivesglobal.co.uk

C Y NDARL CARE AG EN CY A gentle hand in your care Providing You with Health Care at Home Here at CynDarl Care Agency we aim to provide a unique service to all our clients. We embrace clients from all walks of life, with a variety of different needs and requests. You can rest assured that all our care assistants have been carefully selected based on their suitability, experience and compassion which adheres to our criteria. All our care assistants are aware of the importance to understand the needs of our clients and have the dedication and ability to perform their job without hesitation. CynDarl provides the following services: Care Planning & Risk Assessments • Domiciliary care Live In • Respite • Escort Domestic service • Shopping service

Call us today on 03335 773 354 or 07496 127 798 Email: info@cyndarlcare.co.uk www.cyndarlcare.co.uk

We work hard to deliver the best level of services. Our approach is to work closely with clients and setup plans with you, and provide you with the level of services that meet your expectations and suit your individual needs.

APPLICATION FORM Section 1: Personal Details Position applied for: Where did you see this job advertised Title:

First Name:

Address:

Section 2: Employment History Current or most recent employer Employer: From/To (Month, Year): Location: Summary of Duties:

Our Mission – “Our Mission is to do everything Job Ref: to provide the best possible support to elderly people suffering from long term illness, their Last Name: caretakers and the whole society at large.” Home Phone:

Our Vision – “Our long-term vision is to be Work Phone: moreMobile innovative, Phone:energetic and self-sufficient organization, Email: and provide premium quality elderly care services in an effective manner.” Unit 65 Mill Mead Road, Tottenham, N17 9QU Office: 02080628488 info@splendidcs.co.uk Job title: www.splendidcs.co.uk Notice Period:

Quality Quality care care inin your your home home care in your home forQuality for independent independent living living for independent living

We specialise We specialise in helping in helping people people receiving receiving • Live-in • Live-in CareCare directdirect payments payments to gettothe getbest the care best for caretheir for their We specialise helping people and receiving Care money. money. Our Our fees in fees are affordable are affordable and our our •• Live-in Hourly • Hourly Day Day CareCare payments get the best care for their care direct care packages packages areto flexible. are flexible. Our Our friendly, friendly, money. Our fees are affordable and our • Hourly Day Care experienced experienced team team have have been been helping helping people people care packages are flexible. Our friendly,

• Hourly • Hourly Night Night CareCare

live as liveindependently as independently in their in their own own homes homes experienced team have been helping people • Hourly Night Care sincelive since 1999. 1999. as independently in their own homes • 24•Hour 24 Hour CareCare since 1999. • 24 Hour Care Free Free of charge of charge 365-management 365-management is included is included for all forour all our clients from from our dedicated our dedicated care care Free of clients charge 365-management is included for all ourteam. clients from our dedicated care management management team. management team.

020 020 7482 7482 2188 2188 020 7482 2188 enquiries@pillarcare.co.uk enquiries@pillarcare.co.uk pillarcare.co.uk pillarcare.co.uk enquiries@pillarcare.co.uk pillarcare.co.uk

HONEY CROWN BEE Caring is a thing that should be done with the heart. We know it is demanding but you wouldn’t know when you see the passion with which we go about our work. We want to thrill our service users by giving them the best experience in care. Years of experience in health and social care has built our experience and sense of compassion. We will keep our focus on health and social care. That can only mean one thing for our service users – you have our undivided attention.

Our Services: • HOME CARE • DAY CENTRE • SIT-IN SERVICE • LIVE-IN SERVICE • ESCORT SERVICE • SLEEP-IN SERVICE

We care from our heart! To get a taste of our passion, please call or email Tel. 07951 000 678 – Email: honeycrownbee@gmail.com

www.honeycrownbee.co.uk

London Borough of Redbridge Staying Independent and Well Guide

Regulated Activity: Personal Care • Disability Care • Live-in Care • Children and Young People Care Our Services Include: • Companionship • Home care help • Personal care • Escort and social support • Medication prompts • Meal assistance • Shopping • Overnight stay • Post discharge care • Light housekeeping • End of life Care and much more from just a few hours a week to 24/7 support. One of our assessors would be pleased to visit to discuss your needs and requirements. Our consultation sessions are free of charge and you are under no obligation to take up our services. For free consultation please call us on: 03331232203 or email us: info@remajcare.com 318 Heathway Dagenham Essex RM10 8LU Out of Hours Mobile 07853631856. www.remajcare.com

What We Do Here at VCS, we are dedicated to supporting people with mental health conditions and learning disabilities to live the lives they want to. Whether supporting someone to live in their own home, providing opportunities to make new friends or experiencing new things that is rewarding and enjoyable, VCS aims to ensure that those we support have the opportunity to live life to its fullest. Many of the people we support have come from institutional settings and we have worked with them to transform their level of independence and often, as a result, their quality of life. Supported living is our main area of support, and we are committed to offering this model for people with learning disabilities and mental health conditions. Supported Living Supported living is about supporting people to live in their own home, either as an owner or as a tenant, with their own rights to this home and with our support workers invited as guests to support them to undertake normal community living. At their home, with our support, they have their rights and can make choices to those and how their support is provided. Working Together Based on person-centred approaches, VCS is committed to providing high-quality support to people with learning disabilities and mental health conditions. We demonstrate a culture of Positive Behavioural Support throughout the organization, that is: • • • •

Based on an understanding of the person’s behaviour Person-centered The least restrictive approach possible, and Working to enhance the person’s quality of life

www.victonicare.com 70

94 Valence Wood Road, Dagenham, Essex RM8 3AP UK Telephone 020 8004 9100 Mobile 07533 603844 Email info@victonicare.com

Telephone 020 8004 9100

Your specialist in Homecare At Day Webster Homecare Providers we have long term established relationships with NHS Trusts, Clinical Commissioning Groups (CCG's) and Health Boards across England to enable people to live person centered, independent lives as much as possible within their own homes.

Specialist care services include:

Elderly Dementia care Live in Care Respite Holiday Care Mental Health Respiratory airway & ventilation management Palliative and end of life care Learning disabilities Neurological conditions Spinal injuries Client/Family/CCG access to clients careplan via confidential login to a digital portal Our service to you Our team have years of experience within the community care and care recruitment sector, we will always work closely with our service users and/or family members to ensure we create a bespoke person centered, flexible, adaptable care plan.

To speak to a member of the Homecare team call 020 8498 6813 or contact Homecare@Daywebster.com

Your happiness is our priority

Day Webster, Sterling House, Langston Road, Loughton, Essex IG10 3TS

Support at Home “Let Us Share The Care” All 4 U Care’s goal is to provide the utmost qualified and loving care in the comfort of your own home. Our highly trained carers are able to assist you or your loved ones with the necessary activities of daily living. We also have night staff to make your life at home more comfortable and enjoyable. Regardless of age or condition, we are able to create a care plan tailored specifically to your needs 3 PERSONAL CARE 3 MEAL PREPARATION 3 COMPANIONSHIP

3 DEMENTIA CARE 3 REABLEMENT 3 APPOINTMENTS

3 PALLIATIVE CARE 3 MEDICATION ASSISTANCE 3 ESCORT & SOCIAL SUPPORT

Call: 0800 999 3447 Email: enquiry@all4ucare.co.uk

www.all4ucare.com

NEED A DAY CENTRE FOR YOUR ELDERLY LOVED ONE? Don’t let them get bored sitting at home all day, every day. We can help keep their minds active, happy and healthy. Let them attend Harp House Day Centre. They will love it.

Enjoying a game

of Scrabble

The Day Centre

Picture Puzzle –

Beach

H Meet people H Play games H Have lively chats H Be happy H Avoid loneliness H Wheelchair users welcome Questions? Please call 07951 000 678 or email honeycrownbee@gmail.com Harp House Day Centre is run by Honey Crown Bee Limited at Harp House, 16 Helmore Road, Upney, near Barking IG11 9PH

Are You a Carer in Need of a Break? Relax and leave your loved one safe in our hands

Respite & Day Care – Breaks For Carers Relax and leave your loved one safe in our hands Do you need a holiday or short break? Do you need some rest and recuperation? Concerned about leaving an elderly loved one alone at home? If you are a carer living in our community who would like some recuperation and rest then why not see how we can help you get some well deserved guilt free rest

Residential – Respite – Dementia – Day Care

Call NOW - 0800 999 8499 www.rowallanhouse.com 17 Litle Heath, Chadwell Heath, Essex RM6 4XX

Sensory Services Centre

We provide specialist sensory services to adults over 18 years old with: Sight or Hearing impairment; Dual Sensory Loss (Deafblind); Hearing Impairment; Deaf People Service includes:  Assessment of sensory needs  Information, advice, guidance and signposting to relevant services  Personalised rehabilitation programme to maintain independence in the home (daily living skills training and Orientation & Mobility training indoors and outdoors for people with sight loss)  Demonstration and advice on specialist sensory equipment (phones and alert systems)  Lighting and low vision assessments including training  Support with developing communication skills / Lip-reading / Braille classes / hearing aid advice  BSL drop in on Fridays and provision of BSL interpreters to access community services For additional information please contact the team during our duty times: Mon / Wed / Thurs 9.30am – 12.30pm

Telephone: 0208 551 7700 Mobile: 07918 640 927 Text phone: 0208 551 7766 Fax: 0208 551 7755 Email: Redbridge.sensoryservice@hearingloss.org.uk Address: 25 Bourne Court, Southend Road, Woodford Green, Essex IG8 8HD

Redbridge Respite RES ITE Care Association P

Services we provide Daycentre • Nutritional food served daily • 2:1 staff ratio • Opening times 10am-4pm 4 days a week • Daily activities & stimulation sessions Support at home • Support workers visit families at home to provide emotional and practical support • Promote independence and well-being • Sitting service

RESPITE HOUSE, 48 PADNALL ROAD, CHADWELL HEATH, ESSEX RM6 5BJ TEL – FAX 0208 5990151 Email: info@redbridgerespitecare.co.uk www.redbridgerespitecare.co.uk

Do you care for somebody or does somebody care for you? Redbridge Carers Support Service is a charity working with unpaid carers in Redbridge to make a positive difference to their lives.

Our services are free, easy to access and confidential. We can provide you with information and advice and a wide range of services including complementary therapies, training and selfdevelopment, volunteer befriending, health and wellbeing activities and social groups and events. We have dedicated support for young adult carers, older carers, carers of someone with dementia and help to get back into work, education, training and/or volunteering. Improve your health and wellbeing by joining one of our weekly exercise or relaxation classes or meet other carers and make new friends at one of our many social groups and events.

A carer is a person who provides unpaid care and support to someone who is ill, disabled, frail or elderly. Carers can be mums and dads, sons and daughters, relatives, spouses, partners, friends or neighbours.

Our services are designed to support you in your caring role, help you to make informed choices and feel more connected and less isolated.

We understand that caring can often be physically and mentally draining and we are here to help and support you or someone you know in your family or community who is caring right now.

If you are a carer living in Redbridge or caring for someone living in Redbridge contact us on 0208 514 6251 or email: office@rcss.org.uk or visit our website www.rcss.org.uk

Need to see a GP Today? Try our Private GP Service

Services available include: • Clinic Appointments • Home Visits available 7 days a week • Management of Acute & Chronic Illness • Palliative Care • Ear Syringing & Microsuction • Blood Tests • Joint Injections • Vaccinations • Health Checks & Specialist Medicals

25% Discount

Off Your First Appointment* *‘Terms & Conditions apply: 25% of first clinic appointment only. See website for full list of T&Cs.

Telephone 0208 712 5565 www.avicenna-health.com enquiries@avicenna-health.com

Hamletts of Woodford, 696-702 Chigwell Road, Woodford Green, Essex IG8 8AL

Need a BLOOD TESTS Blood Test? HOME at

Have Your Blood Taken at Home Private Home Visiting Phlebotomy Service Fed up of all the hassle just to have a blood test? No more travelling or unpredictable waits for your blood test at the hospital or community clinic Simply relax and let us come to your house at a time convenient to you!

When your GP gives you a blood test form Call to Book an Appointment

020 3039 3344

BloodTestsAtHome.co.uk • Price £25 or £35 • • Experienced Phlebotomist will visit you at home • • Results will be forwarded to your GP as usual • • Appointments from 6am •

10% Discount

off your first appointment * 77

*Terms & Conditions: 10% Discount only available off your first appointment See website for full list of T&Cs.

Centre for Adults’ Social Care - Advice, Information and Dispute Resolution

CASCAIDr

Free Advice - for upholding adults’ Health and Care Act rights

CASCAIDr is a new national advice charity, providing specialist legal advice about everyone’s rights to have their needs for care and support decided lawfully, reasonably and fairly. We aim to empower and support people, their carers and practitioners working in the health and care sector to resolve disagreements about access to services.

Most people only seek support or come to rely on social care services and funding, in times of crisis. Family members and carers, exhausted by providing dedicated care, rarely have the energy required to navigate referral processes or complaints procedures to secure fair processes and lawful packages of care.

WHAT SORT OF PROBLEMS DO WE TAKE ON FOR FREE? • Access to funded independent advocacy rights; • Whether assessments are compliant with the law; • Whether councils are following the statutory Guidance; • Rights to funding for sufficient levels of care to avoid support needs escalating or sacrificing carers’ wellbeing; • The legality of proposed cuts to care plans. For wider problems, complaints, more complex issues, etc, we charge a low cost fee of £125 ph.

WHAT DOES CASCAIDr’s SERVICE INCLUDE? • A telephone helpline - 4 days a week - for a booked half hour free ‘steer’ for people who are not sure if they’ve even got a legal problem. • A referral form for people to fill in online.

• Volunteers to help people to express all the relevant detail of their predicament, if they are struggling. • Expert advisers who will produce the checklist and letters that are the free output. • Support and guidance for those who want to crowdfund to bring formal legal proceedings.

WHAT CAN PEOPLE EXPECT? CASCAIDr ADVISERS WILL: • Analyse a situation for omissions to comply with the Care Act or public law principles. • Give the client a checklist to take back to the council/CCG. • Write a letter in the form of a pre-action protocol letter, setting out what’s not been done correctly • Seek advice on the client’s behalf, from a direct access barrister. • Consider helping the client crowdfund so that the council or CCG knows that the client can, if required, challenge unlawful decisions in Court. Where issues can’t be resolved through dialogue and a barrister has given a positive opinion on the merits of the case, CASCAIDr may support crowdfunding to secure legal challenges. This not only strengthens an individual’s position, but also supports widespread lawful decision-making by clarifying any areas of uncertainty in the current legal framework.

WAYS TO SUPPORT CASCAIDr

VISIT OUR WEBSITE www.cascaidr.org.uk for info, and casework and volunteering opportunities

GET ON SOCIAL MEDIA! @CASCAIDr on Twitter and Facebook, and Belinda Schwehr on LinkedIn

HELP US FUNDRAISE How to Donate and get HMRC to pay 25% extra by way of GiftAid www.MyDonate.BT.com

GET IN TOUCH? Telephone: 01252 560 856 or email: advice@cascaidr.org.uk

Practical advice and support to navigate care options when you need it most. To help you, a parent, relative or loved one continue to live in their own home with the right care and support. What we offer? â&#x20AC;&#x201C; We will: n Work out you and your familyâ&#x20AC;&#x2122;s needs and help you to decide what types of help will work best. n Prepare options for varying levels of support for you and your family including the likely costs.

n Provide support to you and your family to explore and agree the best approach. n Provide guidance and practical solutions so that you and your family can support a parent, relative or loved one remain in their own home. n Provide support organising practical things at home.

Great Horkesley, CO6 4HJ, UK T: 07704 076902 hello@navig8care.com www.navig8care.com

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01394 389 369

Do you know your options for funding care costs?

Claire Rowell BA (Hons) DipPFS Office: 01394 389 369 Email: Claire.rowell@sjpp.co.uk www.sjpp.co.uk/clairerowell

Speak to a qualified care fee specialist to ensure you are aware of your options based on your circumstances.

Are you receiving all the care and disability benefits you’re entitled to?

Understanding which benefits you’r www.benefitswise.co.uk

can be easier said than do

With BenefitsWise, it doesn’t ha

Understanding which benefits you’re entitled to

Step 1 Step 2 Applying for or retaining means-tested and non-means tested care and can be easier than done. Get insaid touch Home visit disability benefits is complicated and can be stressful. With BenefitsWise, it doesn’t have to be.

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Take control of your care and support

Employ your own personal assistants: toolkit to help Using your personal budget to employ a personal assistant (PA) can give you more choice and control over the care and support you receive - they work for you so you can decide what you want them to do and when you want them to work. This can range from low level support such as transport or cleaning, to long term social or health care. Skills for Care’s Employing personal assistants toolkit can help you employ your own PAs, including ■ ■ ■ ■ ■

recruiting a PA, including advertising, interviews and doing the right checks before your PA starts, including writing a contract, providing a pension and insurance managing your PA, including supervision developing your PA, through training and qualifications sorting out problems.

Visit www.employingpersonalassistants.co.uk Email marketing@skillsforcare.org.uk for a paper copy

Get personal advice and practical support from our Dementia Support service Find one-to-one personalised support in Redbridge Face-to-face, over the phone or in writing we can help you Get in touch today 0300 555 1197 redbridge@alzheimers.org.uk

Alzheimerâ&#x20AC;&#x2122;s Society operates in England, Wales and Northern Ireland. Registered charity no. 296645

Here for everyone affected by dementia

Our Services & Core Competencies

High Quality Solutions for Home Care www.rhythmiccare.co.uk Tel. 020 8553 2000 info@rhythmiccare.co.uk 103 Cranbrook Road, Ilford, Essex IG1 4PU Locations – Redbridge, Newham, Tower Hamlets, Waltham Forest, Barking & Dagenham • Over 250 Care Staff, supporting over 20 languages • We specialise in helping our clients receive the right care with continued support for as long as it is required

• Live-in Care

• End of Life Care

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• Overnight Care

• Shoppings/Outings • Medication Assistance

Become a Carer • Full-time and Part-time Jobs Available • FREE Training and Qualification in Health & Social Care (Level 2/3) • Flexible Working Hours • Great Pay

• Career Progression

Green Arrow Care Providers is a CQC registered Provider. We provide care to vulnerable people in the comfort of their homes. Green Arrow Care has been operating since 2016, providing excellent service to all our service users. We create care plans for individual clients, risk assessments and reviews, peg feeding, administration of medication, personal care, feeding, meal preparations, support with attending appointments, referrals to external agencies i.e. Alzheimer’s society, Psychiatrist, speech and language therapist, GP, Opticians, Dentist, social workers). We also offer assistance with financial management, house cleaning, support with shopping, laundry and planning activities. Orion House, 104 - 106 Cranbrook Road, Ilford, Essex IG1 4LZ Tel: 0208 518 6230 / 0208 636 3978 david@greenarrowcare.co.uk Office Hours: Monday to Friday 09:00-17:0o London Borough of Redbridge Staying Independent and Well Guide

Green Arrow Care 83

quality 24 hour care in your own home

LOOKING FOR A LIVE IN CARER? Call Us 0203 417 0090 www.safehandsliveincare.co.uk

Personal care Live-in care Household activities Fully managed 24 hour care in your own home, Our carers assist you in all areas where you or tailored to suit your needs your loved one struggle with the most. At Safehands, we strive to make a positive difference in people’s lives. All our carers are passionate about helping others and have high quality care qualiﬁcations and relevant UK based experience. We understand the importance of independent living and respect our clients’ privacy and dignity at all times. Physical and emotional well-being is often a big decisive factor on how the person feels and goes through the day.

We offer highly personalised 24/7 support for the elderly and young adults with learning disabilities. Our carers support people with dementia, Alzheimer’s, Parkinson’s, and more. We provide care after hospital discharge and respite covers throughout the United Kingdom.