Your guide to organising local care and quality services
Helping you remain independent at home
Bringing tender loving care into your home
To provide a level of care that we would be happy with for our own family or ourselves Clifton Homecare was founded by Margaret and Caroline Brady who together have over 40 years experience of the care sector. The company is family owned and run and the managers themselves provide care, ensuring the quality of care remains high at all times. Clifton Homecare recruits local people and trains them in order to provide you with a care package tailored to meet your needs and desires.
• • • • • • •
WHAT MAKES US DIFFERENT:
Full quota of time provided (i.e. you get the time you pay for) Family run company with managers involved daily Over 40 years experience in the care sector Services are tailored to meet your needs and desires All carers are highly trained, supervised and observed regularly Support groups held at our office four times a year Individual and group outings arranged
Non-judgemental, punctual, polite, reliable, courteous and excellent communication at all times. I would have no hesitation recommending this agency to anyone needing help LOCAL COMMUNITY MENTAL HEALTH SUPPORT WORKER
What a relief to have mum looked after by the team of genuine, friendly and caring staff. They really do look after her with loving, professional care and communicate excellently with both of us. I would not hesitate to recommend them to anyone SON OF A CLIFTON HOMECARE CLIENT
WE OFFER A “NO OBLIGATION VISIT” WHICH IS FREE TO ALL POTENTIAL CLIENTS We will assess a client’s needs during the first visit which ensures we can provide the exact care required and find the right carer for every client
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Visit our website for more information: www.cliftonhcl.co.uk, Email: cliftonhcl@gmail.com or ring 01253 722945 Address: 30 Orchard Road, St Anne’s on Sea, Lancashire FY8 1PF
Contents Welcome
Page 4
Get Your Support
Page 5
Planning Your Care
Page 6
Help From Lancashire County Council
Page 7
Setting Up Your Care
Page 9
- Get Care At Home
Page 9
- Get Care Away From Home
Page 11
- Care Breaks And Holidays
Page 13
- Day Care
Page 13
- End Of Life Care
Page 13
Running Your Care
Page 14
- Personal Budgets With Direct Payments
Page 14
- Personal Health Budgets
Page 16
- Self Funding Your Care
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Get Care And Support Online - myCareSupermarket
Page 19
Salvere Service Offers
Page 20
Salvere Membership Offers
Page 21
The Journey Ahead With Salvere
Page 22
Directory Of Local Services
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Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication. Designed and published by Renrows Marketing Consultants Ltd (01253) 716400
Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the services or products sold.
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Welcome Salvere is here to make personal support easily available anywhere, to everyone. We believe that getting good care should be a simple process that is easy to understand. This guide will help you to know how to use your own funds to buy care or make use of personal budgets from the local authority or NHS. Salvere was established to help people to get the support they need to be well and in good health to remain independent. Our focus is to help individuals recover independence; build on strengths and create their own solutions by buying care services or employing their own caregivers.
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Get Your Support Organise your care and support with our help. We provide impartial advice to help you make the right decisions when it comes to getting personal care help at home or finding residential care. Also we can assist you to employ your own team of support if you want full control over who is caring for you. Our advisors will n talk to you about your support needs and preferences n help you think about your options to buy services and/or employ your own team n identify the services and support available that match your needs and requirements n search on your behalf for care agencies that agree they can meet your needs n help you to compare costs of providers n support you to recruit your own team of staff (option) Also we can help you find n short term care – for example to recover from an illness or surgery If you want to arrange care support, we can help you make those arrangements and choose a provider.
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Planning Your Care A good plan helps you understand how to meet your care needs and be confident about buying the right type and amount of care. We start our plans by helping you think about what outcomes you want to achieve. Life is still for living even when you have care needs. Salvere provides independent advice to help you understand your needs, appreciate what things cost and how to take the steps to get good care. Our advisers can visit you at home if you live in Lancashire to help review your circumstances and identify your options. Then we can help you to create a budget with the costs itemised so you can understand how much your care and support will cost. In over 90% of situations we also help people identify support in their local community that costs very little or is free. Adding community solutions to your plan for care makes good common sense and adds overall value.
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Help From Lancashire County Council It is important to think about what support is available from the Council’s Adult Social Care Services. Many people can be eligible for free and lower cost support following a needs assessment. “The needs assessment will consider what care and support needs you have and how these affect your well-being. This will include identifying any physical needs, such as whether you need help to wash or dress, get in and out of bed or keep your home safe to live in. The assessment will also look at your mental and emotional needs and ask what is important to you in how you live your life, such as being able to carry on working or volunteering, or being able to meet your friends. Everyone’s needs and the ways they affect people’s well-being are different. Identifying your needs and the things you want to achieve will help the council to decide if they can help. Depending on what needs you have, they may give you information and advice about other kinds of support available locally that can help you, such as charities or community groups.” Care and Support “What’s Changing” Dept. Health publications
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The way care and support needs are assessed in England has changed for the better, meaning that decisions made about the help you receive will consider your well-being and what is important to you and your family so you can stay healthy and remain independent for longer. For the first time, there will be a national level of care and support needs that all councils will consider when they assess what help can be given to you. If you are already receiving support from the Council then you don’t need to do anything now, as your needs will be reviewed at your next review/reassessment. If you don’t get care and support from Lancashire County Council and think you may need some help, please call 0300 123 6725. A needs assessment won’t ask about your finances, but if you are eligible for care and support from Lancashire County Council, you may have to pay something towards the cost. To find out how much you might need to pay, they may ask you to do a financial means test and you would then need to disclose details about your savings, assets and income. People with less than £23,250 in assets and low incomes can get help with their care and support costs.
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Setting Up Your Care When you know what you want, it’s time to make arrangements for your care and support. Get Care At Home Remaining in your own home is often the very best place to be and it is something that most people want to do, despite having poor health. Contact with neighbours, friends and family in familiar surroundings is important to maintain whenever possible. Home Care Agencies are a good tried and tested way of getting essential personal care services at home. It is important to compare offers from agencies rather than just select the first one you find. Some agencies will be able to offer additional services, such as healthcare tasks, meals and shopping as well as social activities. Prices vary and some have a minimum “one hour” service offer while others will be happy to provide 30 minute visits. Often the cheapest way to get home care is to pay at the Local Authority rate. If your needs have been assessed by the local authority you can access these rates as a self funder or direct payment user from their “preferred suppliers” of home care. This restricts your choice of provider somewhat but all care in England has to be provided to the correct standard as regulated by the Care Quality Commission so you can be confident the care should be good.
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One of your local home care providers should be able to tailor a service to meet your requirements. As the price for care rises, so expectations should rise for service customisation levels and making sure you get the same staff team visiting you who are fully trained to meet your needs specifically. Make sure you have a good plan so you can specify the service you want. A personal Caregiver (often called a Personal Assistant) can be both an alternative to home care or part of a package of support that includes home care. You can employ a caregiver directly with our support or we can help you to locate a care agency that specialises in offering personal assistants that they employ for you. If you employ your own caregivers this can be the most flexible and cost effective way to run your care arrangements. With Salvere, the process is straightforward and we supply all the back-up to make this route to care support a simple and straightforward experience.
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Electronic gadgets (telecare) and equipment can make the difference to being able to remain at home or not. Also making adaptations to your home can be an option so that downstairs space or extensions enable you to remain independent or with family. These options are sometimes overlooked but as the world of technology develops, more and more electronic solutions to monitoring and supporting your health and well-being at home along with equipment aids are very cost effective or free. If you are self funding, we can help you to plan, setup and run your care, including employing a caregiver as well as purchasing care services. Our service packs are explained a little further on. Get Care Away From Home Moving from your home to a new care setting can be the right choice. People often think this means residential care. Indeed a care home can be the perfect solution but there are alternatives to consider as well. One step away from your own home can be to move to sheltered housing run by the local council or housing association. This type of housing is usually a flat or similar with intercom connections to a warden or call centre of support so that help is at hand.
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Extra Sheltered Care housings are purpose built complexes or “villages� of flats and small apartments or bungalows with integrated services for care and health support as well as lifestyle features such as restaurants, shops and leisure services. Local Councils and housing bodies often work together to supply extra sheltered care and some offer the flexibility for part or full ownership of the properties, as well as tenancy options. One advantage with these options is that they can be accessed by people aged 50 and upwards with long term conditions of poor health. Group living comes in a number of forms from hostels to shared properties. These options are often preferred by younger adults with disabilities. Organised by registered social landlords, housing associations and councils; group living can offer benefits of lower costs and shared costs for care support if the people living together agree to collaborate. Residential and nursing care homes are the most usual alternative for older people in particular. As with all the above options, they become a home from home. Choosing the homes that fit best with your needs and funds can be a challenge but it is important to take the time and make the effort to find a home that matches your needs. Some homes specialise in certain types of care, for example dementia care. It is important to choose the right setting for your loved one or yourself. Residential care is generally expensive and again accessing rates for this type of care via your local authority, even as a self funder, is something to consider seriously.
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Care Breaks And Holidays These can be a great way to add variety to your care arrangements. The breaks give you and your carers a change of surroundings and respite from the daily routines. If you are travelling to another part of the country we can help you arrange care support at your destination if you are self funding, using a personal health budget or direct payment. It’s all about being smart with your planning over the year. Day Care The Local Authority, charities and voluntary organisations as well as private organisations offer day time support and activities at centres and locations across Lancashire. Building some time into your plan for these services can be a good idea. We can also help you to look imaginatively at what is going on in your local community where people and organisations meet up as there can be a wide range of interest groups and things to do that are geared to cope with your needs and condition of health. End Of Life Care This is a very important and often not much discussed aspect of good care. If you are living with a life limiting condition or facing a short time to live, it is important that your wishes are met. Too many people die in hospitals when they would have preferred to be at home. We can help you to put good plans together to maximise the amount of time you can spend at home. We can help you and your family to engage caregivers or a home care agency and make use of support offered by Hospices, as well as liaise with your NHS supporting professionals.
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Running Your Care Personal Budgets with Direct Payments and Personal Health Budgets Ask your Council or NHS Clinical Commissioning Group about using the budget for your care as a direct payment so that you and your family can directly manage your care and support. This is a fast developing way for people to get good care and research shows that people achieve better outcomes and live the lives they want to live by using a direct payment because they are in control of the care arrangements. This means that the organisations and individuals providing care are accountable to you directly. The Government and the NHS want to see more people choose this option for better care. We have already helped thousands of people to use personal budgets and we want to see thousands more do the same. It could be you!
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Direct payments can be used to buy care into your home and employ caregivers. At the moment you can’t use a direct payment to buy full time residential care but you can buy short breaks in residential care. You can also use the direct payment to fund devices like tablets and computers to help you access the Internet to get goods and services to meet your needs. Lifestyle purchases for things like fitness clubs and being active in your community can also be funded from your direct payment. Generally things just need to be safe, legal and meet your needs as agreed in your plan. You can employ a relative who does not live with you. They are very flexible. n Salvere can support you with all aspects of running your direct payment or personal health budget and being a good employer. n We take the hassle out of the processes and are there for you each day as much or as little as you need us. n You don’t need to become an employer as you can use your funds to buy care and support services. n We can also arrange insurances, payroll, manage budgets and accounts for you so that your direct payment runs smoothly n If you want to do it all, you can and we will show you how!
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The Future is Personal Health Budgets These are very similar to direct payments and are available to people with continuing health care needs. Increasing numbers of people are taking personal health budgets to manage their healthcare in the community and live at home. Soon they will be available to people with long term health conditions. A Personal Health Budget (PHB) is an amount of money to support the identified healthcare and well-being needs of an individual, which is planned and agreed between the individual, or their representative, and the local Clinical Commissioning Group (CCG). At the centre of a Personal Health Budget is the care and support plan. This plan helps people to identify their health and well-being goals, together with their local NHS team and set out how the budget will be spent to enable them to reach their goals and keep healthy and safe. Key points from the NHS: n The NHS care and support people receive should be safe and effective. n It should be a positive experience. n Personal health budgets should help people who may not always get the best out of the NHS to get a better service, not make things worse. n They are optional. Nobody would be required to receive their healthcare in this way if they do not want to. n People should have as much control over decisions as they want. n If someone is not able to have a personal health budget, they can still speak to their local NHS team about how their needs can be met in another way that better suits their needs.
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Personal health budgets are available for people who are eligible for NHS Continuing Healthcare, who have had a ‘right to have’ budget from October 2014. Clinical commissioning groups (CCGs) can also offer personal health budgets to others that they feel may benefit from the additional flexibility and control. Salvere is helping individuals and families set up their personal health budget and working closely with the NHS. Call us on 0300 303 3064 if you want to know more and we will put you in touch with your local NHS team to get the ball rolling!
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Self Funding Your Care Your Council will provide free advice and support to help you choose care. The council will also provide a free assessment of your needs and access to their care suppliers care rates if your needs are assessed as eligible by being critical or substantial. The council may also undertake a financial assessment to determine your contribution levels. You can elect to forego the financial assessment if your assets are above the threshold ÂŁ23,250.00. Although you are independently funding your care it is important to consider the support the council can give you and how this might reduce your costs and improve your choices. The council may also offer free access to some preventative services and support. When setting out to organise care and support our encouragement to you is to plan ahead as much as possible. Many families rush to find the first care agency or residential home when a care crisis occurs and then ask the agency or care home to to tell them what services they need. Although most agencies and care homes are very reputable and provide excellent service quality, it is better that you have planned well and understand your needs and options beforehand.
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Too many people also elect to go into residential care earlier than necessary and as a consequence find they run out of funds. Unravelling this scenario can be very distressing for everyone. Price is not the only factor in making a good care choice. Knowing your budget for the year and years ahead is vital. Care into the home can range from approximately £12 per hour up to £20 per hour and more. As the price rises so should expectations for value and customisation. Residential care costs approximately £750 per week and you can expect to pay between £20,000 and £60,000 over a year depending on the type of home you choose. It is important to negotiate the arrangements and price to ensure best value and satisfaction. Consider employing a caregiver for some or all of your care needs. Salvere can help you plan, set up and run your care with independent advice tailored to meet your needs. Become a Salvere member and we will support you on your care journey.
Get Care And Support Online myCareSupermarket.com The Internet has become a place to find solutions for all our everyday needs and at Salvere we believe that finding good care and support there should be no exception. That’s why we are putting all our know how and information about how to organise care and support online. www.salvere.co.uk is our online site for advice and guidance on organising your care. We have also created a new way to get support: www.mycaresupermarket.com where you will see care organisations, equipment, goods and services that will support your care. This is a new approach and we think it will become the way most people will organise care in the future. Having the chance to browse your options, get advice online and on the phone with us and then to buy care online, will become increasingly popular.
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Salvere Service Offers Payroll Service £19.50 per month Provide up to 4 payslips per 4 week pay period. Additional payslips £4 per 4 week pay period.
Arrange for all new employees to be set up at payroll. Calculation of payments to staff and HMRC Calculations for SSP (sickness) and SMP (maternity) Provide P60, P45
* this service support is offered via telephone or email and documentation will be either emailed or posted. If you require a face to face meeting this will be costed at the hourly pay as you go rate £28 per hour, plus mileage. Managed Bank Account £28.50 per month Manage the money and make payments to staff and providers.
Set up and maintain a client bank account (£50 annual fee) Keep records for audit All payments to staff and HMRC as with Payroll above Pensions auto enrolment (+cost relative to pension provider chosen) Provide statements detailing payments made and balances, on request.
* this service support is offered via telephone or email and documentation will be either emailed or posted. If you require a face to face meeting this will be costed at the hourly pay as you go rate £28 per hour, plus mileage. Full Budget Support £38.50 per month The entire process of managing your budget and paying your PAs.
Manage the money and make payments to staff and providers. Provide up to 4 payslips per month, additional payslips £4 per month. Arrange for all new employees to be set up at payroll. Keep records for audit. Salvere will action all recommendations from audit. Salvere will monitor insurance renewal, contact client at renewal date. Provide monthly statements detailing payments made and balance, on request. Provide P60, P45
* this service support is offered via telephone or email and documentation will be either emailed or posted. If you require a face to face meeting this will be costed at the hourly pay as you go rate £28 per hour, plus mileage.
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Salvere Membership Offers Salvere can support you in deciding the best way for you or your family member to have maximum choice and control over how your support is tailored. Salvere have knowledge of all options available to help you make the right decision, whether it’s employing a Caregiver, choosing a Residential Home or Care Agency. We can help you: Plan, Set Up and Run your care support Salvere believe in making life simple, so when you purchase a support service, you join Salvere. thePLAN Salvere Personal Care Planning Service £255 Consultation with a Salvere Adviser by phone or video chat leading to a clear understanding about the level of care and support required. This will be summarised in a planning document describing how your needs will be met along with options for support where this is possible. An itemised costing budget will be produced to assist your purchasing decisions. We will then help you to arrange your support. theSETUP Support Advice Service to Set Up Care £185 Consultation with a Salvere Adviser by phone or video chat to choose a homecare agency, residential care service or recruit caregivers. This assumes you have a clear plan and understanding of available budget. We will advise on local residential care agency options, helping you to negotiate the best rate and cost. We can support you to recruit caregivers by developing job descriptions, employment contracts and providing advice on the training you should offer your caregiver. In addition, we can assist with your recruitment interviews by helping you to gather CVs and design questions. There would be additional costs at £28 per hour plus mileage if you wanted us to attend interviews. If a Disclosure and Barring Check is required there is an additional cost of £65 and if employer insurance is required and this is recommended, it starts at £99. Full Membership £685 per year
theRUN
Purchase a full membership that gives you peace of mind that we will provide ongoing advice and support, providing you with access to an adviser throughout the year. We will assist you to plan your support and care arrangements. Then we will help you to manage your staff or purchased services. We will also update plans with you and make changes with agencies or help you to recruit more caregivers. We will also support you to deal with any ongoing HR issues such as matters of discipline, for example. If you would like to discuss any of these offers in more detail, please get in touch by phone or email and we will make the arrangements to talk to you at a time that is convenient for you.
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The Journey Ahead With Salvere Your membership has the benefit of Salvere being with you for the journey ahead. You can get in touch when you like for advice and support and we can arrange to contact you at regular intervals to make sure your care arrangements are working well. You are in control and can change your support arrangements at any time in line with the agreements you have made with your providers or as a good employer of staff. So we can: n help you sort any problems out with your care agency n advise you on other providers that can support you n arrange for you to move care agencies n provide all your HR support to manage your staff If you use Direct Payments or a Personal Health Budget, we can help you find registered care providers, staff to employ and provide all the advice and support you will need to help you manage your Direct Payments or Personal Health Budget in a safe and legal manner. Call us on 0300 303 3064 to join Salvere email: contactus@salvere.co.uk web: www.salvere.co.uk
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Directory Of Local Services These pages contain details of companies and organisations whose services you may find relevant and helpful. Salvere would like to thank all the various advertisers for their participation in this guide. However, these companies should not be seen as being either recommended or endorsed by Salvere.
Service
Page
Home Care, Home Support & Respite Care:
2, 25-35, 48
Developing and Delivering Personalised Support: 39 Learning Disabilities: 37-41 Payroll and Related Services: 45 Charities: 42 Dementia Awareness Training Course: 43 Residential Care: 44 Hearing Aids: 47 Electric Beds: 46 Legal Services 36
Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication. Designed and published by Renrows Marketing Consultants Ltd (01253) 716400
Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the services or products sold.
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Directory Of Advertisers BOWLAND CARE SERVICES
Page 25
ALZHEIMERS SOCIETY (kindly donated by Surecare and KTG Social Care)
Page 42
AMPLIFON
Page 47
ASTRA CARE SERVICES LTD
Page 26
BRAMWELL ESTATE PLANNING
Page
CARE CONCERN NW LTD
Page 31
CAREPATH HOMECARE
Page 48
CLIFTON HOMECARE LTD
Page 2
ELECTRIC BED SHOP
Page 46
FLEXECARE
Page 27
FREEDOM CARE AND SUPPORT
Page 39
FYLDE COMMUNITY LINK
Page
GINGER HOMECARE LTD
Page 30
HAZELWOOD HOMECARE LTD
Page 32
HEALTHWATCH LANCASHIRE
Page 44
HIGHFIELD SERVICES
Page 40
KTG SOCIAL CARE
Page 35
KTG DEMENTIA AWARENESS TRAINING COURSE
Page 43
LANCASHIRE ROSE CARE SERVICE
Page 33
LIFE-LINE CARE 4 U
Page 34
N R BARTON CHARTERED ACCOUNTANTS
Page 45
OPTIONS HOMECARE
Page 29
SM CARE
Page 37
SPIRE PRESTON LTD
Page 41
SPRING COTTAGES HOME CARE
Page 34
SPRING COTTAGES RESIDENTIAL CARE
Page 44
SURECARE
Page 28
WARREN HUB
Page 38
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36
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Bowland Care Service is an established family run home care provider in Garstang. Bowland Care Service is registered with the Care Quality Commision to provide home and community support. We have over 12 years of care experience, and we are proud to offer high quality, professional staff who offer support in a respectful, caring, dignified manner.
OUR SERVICES: • • • • • • • • • • • • • • • • • • • • • • •
Washing/Bathing/Showering Shaving Dressing Meal preperation/Cooking Supporting to eat Monitoring of safety Medication support Social/Recreational support Visting family and friends Transport and access to appointments Companionship and sitting service Domestic chores, cleaning, laundry and ironing Shopping services Benefit/Pension collection Supporting you with your pets General home help Gardening services Supporting you with your hobbies Waking/Sleeping nights Advocacy services Support with managing direct payment services Care planning and risk assessing for those wanting to employ their own personal assistant Short notice and holiday cover for personal assistants
Our aim is to help our clients remain safe and independant in their own homes.
PEOPLE WE SUPPORT: • • • • • • •
Older People People living with Dementia People liviing with physical disabilities People with sensory impairment Adults with learning difficulties People living with a mental illness People living with an acquired brain injury
BOWLAND CARE SERVICES COVERS: • • • • •
Garstang • Barton • Billsborrow • Cabus Catterall • Churchtown • Forton Great Eccleston • Little Eccleston • Nateby Out Rawcliffe • Pilling • Pressall • Scorton St Michael's on Wyre • Winmarleigh
49 Lancaster Road, Cabus Garstang PR3 1JD T: 01995 604 597 E: bowlandcare@hotmail.co.uk
www.bowlandcare.co.uk
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ASTRA CARE SERVICES LTD Star Quality Home Care
We are a local family established since 2001.
care
company
run by an experienced mother and daughter team, Chris Hargreaves and Suzanne Black. our ethos is promoting and encouraging family values throughout the company. We give our assurance that we will provide an excellent, professional service.
• HELP WITH SUPPORT PLANNING • SUPPORT WITH ALL ASPECTS OF PERSONAL CARE • ASSISTANCE WITH TOILETING NEEDS • CATHETER AND STOMA CARE • MEAL PREPARATION • SHOPPING, CLEANING, LAUNDRY/IRONING ASSISTANCE
Supported by our experienced team of front line support workers and management staff, who are highly qualified and continually motivated to helping those with whom we work with ‘to make every day a better day’.
• PENSION COLLECTION/BILL PAYING/COLLECTION OF PRESCRIPTIONS
We are able to offer a range of home support services tailored around your exact need.
• SUPPORTING END OF LIFE CARE
We provide help and support in the Burnley, Pendle, Rossendale and surrounding areas.
• DEMENTIA SUPPORT
Astra Care Services Ltd Lower Clough Business Centre Pendle Street, Barrowford Nelson BB9 8PG Tel: 01282 697045 www.astra-care.co.uk admin@astra-care.co.uk 26
• HELP WITH CUSTOMERS WHO ARE IN RECEIPT OF INDIVIDUAL BUDGETS OR DIRECT PAYMENTS
• ESCORTING TO APPOINTMENTS E.G HOSPITAL/DOCTORS • SIT-IN, TAKING OUT/SOCIAL STIMULATION CALLS. • ASSISTANCE AT HOME FOLLOWING SURGERY, STROKE OR ANY OTHER CONDITION • NIGHT SITTINGS/VISITS • WE CAN ALSO HELP WITH HAIRDRESSING OR GARDENING NEEDS • ALL EMPLOYEES ARE POLICE CHECKED FOR A FULL LIST OF ALL OF OUR SERVICES WE OFFER OR ANY OTHER REQUIREMENTS OF A SPECIALIST NATURE, PLEASE RING 01282 697045 FOR FURTHER DETAILS OR TO REQUEST A BROCHURE.
Domiciliary care in the comfort of your own home
Improving the quality of life for you and your loved ones
DIGNIT Y | INDEPENDENCE | FLEXIBILIT Y We provide a comprehensive range of home care services including Personal Care, Companionship Care and Live-in Care; covering duties such as meal preparation, light housekeeping and much more. Flexecare is a fast growing Independent Nursing and Domiciliary Care Agency, specialising in long and short term flexible staffiing and care solutions. • Personal care - washing, dressing, bathing, toileting & incontinence • Assistance with medication • Light housekeeping duties • Shopping and traditional cooking • Escorting to mosques, church, temples and other places of worship
• Assisting with ablution and any other religious duties • Wake in/Sleep in Night - The provision of staff to remain awake or sleep in your home • We speak English, Urdu, Gujarati, Punjabi, Pushto & Patwari • Care provided from as little as 30 minutes to 24 hours • We cover Preston, South Ribble and surrounding areas
We provide quality tailored home care services, designed to enable clients to remain as independent as possible, within their own home; safely, comfortably and with dignity.
WE PRIDE OURSELVES IN OFFERING A BESPOKE SERVICE TO THE ETHNIC COMMUNITY
H O M E CA R E S E R V I C E S Call: 01772 369045 | Email: enquiries@flexecare.com | www.flexecare.com Flexecare, Studio 3, The Watermark, 09-15 Ribbleton Lane, Preston PR1 5EZ
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Life enhancing home care and support is just around the corner. For over 11 years we have earned an outstanding reputa on for providing care and support for the people and families of Chorley and South Ribble. We offer a wide range of Services to assist you to stay in your own home. We work with you to ensure all the care and support services we provide are personalised , flexible and focused upon your needs. SureCare is an award-winning provider of care to those suffering from Demen a and Alzheimer’s disease. We are commi ed to improving the lives of people affected by demen a and associated condi ons. Our carers are specially trained to provide high quality care to those suffering from demen a or Alzheimer’s disease.
Our services are now enhanced by the addi on of our (WAV) wheelchair access vehicle. The vehicle is ideal for community visits, days out, shopping or any other appointments where individuals can now be accompanied by one of our qualified care workers.
All of our staff are friendly, polite and have the correct skills to assist you whatever your needs may be.
Live the life you want to live!
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FOR MORE INFORMATION PLEASE TELEPHONE: 01257 220319 OR EMAIL: info@surecarepreston.co.uk www.surecarepreston.co.uk
We Care Enough to Make a Difference 24 HOUR CARE AND SUPPORT AVAILABLE
At Options Home Care we believe that every person is an individual with their own specific requirements. We endeavour to tailor our services to enhance the well-being of the individual by providing high quality and continuity of care in the client’s own home. Options Home Care can provide a full range of support and care services for you or your family. This can range from short calls of just 30 minutes per week, up to 24 hour care and support. We are registered with the Care Quality Commission (CQC) for the provision of personal care services.
We look forward to being of assistance to you so why don’t you check us out online or call us today to see how we can help you and your family’s care needs.
Personal Care Assisted Dressing Medication Prompting
Escorted Visits Meal Preparation Respite Care
01254 427440 or 01200 315101 info@optionshomecare.co.uk www.optionshomecare.co.uk 29
Ginger Home Care Ltd. Providing Specialist Care
Home Care For The Elderly Get the right level of domiciliary care for your frail or elderly relative from the caring professionals at Ginger Home Care. Whether it’s an hour a week or constant attendance, we’ll cheerfully help with shopping, medication, personal care and cleaning. Help for People with Disabilities Maintain your independence in your own home with home help for people with disabilities from Ginger Home Care. Choose your own care centred support plan that enables you to live your life to the full knowing your basic needs are met by our friendly, professional team. End Of Life Care in Lancashire Enable the person you care for to end their life in the peace and comfort of their own home. We’ll be there through the night to ensure he or she is as comfortable as possible, and help with medication, personal care and household tasks through the day.
Call us:
01772 461202 01772 463097
Email us: gingercare@hotmail.co.uk Visit us: www.gingerhomecare.co.uk 30
Because we do
We oer a complete service‌ Established for 20 years, Care Concern is the local, preferred care provider for Lancashire County Council and is dedicated to providing a service of exceptional quality to the local community across West Lancashire and Sefton. Aimed at people who require ongoing or short term care, full time or at regular intervals, community care is the number 1 alternative to residential care. Our services vary greatly from companionship and personal assistance to household chores, hospital visits and night sits.
Care Concern nw Ltd
DOMICILIARY CARE
Call 01704 560131 or get more info@careconcern.co.uk or visit our website www.careconcern.co.uk 31
Rossendales Local Choice for Homecare
Hazelwood Homecare is a family-owned and managed domiciliary care agency based in Rossendale, providing personal care and support for adults in the community. This service means people can live at home independently enjoying everyday life with regular consistent care.
Our skills and competence are recognised by a number of important local and regional bodies:
Established 1985 in Rossendale, Hazelwood Homecare today is still in the same ownership, employing over 50 qualified carers and palliative care specialists. And unlike other agencies, we employ male carers for gentlemen.
• We were nominated Lancashire Link Agency of the Year 2012.
• We are a Lancashire County Council preferred provider of care. • We are an end-of-life care partner of Rossendale Hospice.
• We have won Employer of the Year Award through Rossendale Business Awards in 2014 & 2015.
Committed to providing excellent customer care service, the Hazelwood Homecare team is standing by to assist with any questions you may have about care for yourself or your loved ones. Tel: 01706 836 423 | www.hazelwoodhomecare.co.uk | info@hazelwoodhomecare.co.uk Visit us at: 3b Bank St, Rawtenstall, Rossendale BB4 6QS (opposite Asda) 32
Lancashire Rose Care Service provides a wide range of quality assured services which promote independence for vulnerable adults living in Lancashire. We have a strong expertise in supporting deaf and hard of hearing people within the area as we have been doing so for over 125 years. At LRCS, we provide home-based support for deaf people. Through our care service, we aim to support deaf people in the environment they know best - their own home, to ensure comfort and little disruption to their everyday life. LRCS specifically caters for clients with communication barriers by providing staff that can help them to communicate using alternative methods. Our home services are available to people of all ages needing support to live independently including; The elderly Deaf adults Deaf children Deaf with additional needs Hard of Hearing
Here are just a few examples of the services LRCS can provide: Personal Care Assistance to appointments and help with shopping Respite Care – sitting in service Independence skills and advice Social skills and guidance Befriending Home Help, including light domestic duties, such as ironing
LRCS provides care and support to people in their own homes to enable them to live as independently as possible. We help people to people of all abilities. Our support workers use sign language, some of whom are deaf or hard of hearing themselves. They will actively encourage people with hearing difficulties to build confidence within themselves and give advice and guidance in many areas. We understand that you may have questions regarding how our support for deaf people services work. Our team of care advisors are always on hand to answer any questions you or your loved ones may have. They will also talk you through each of the steps involved in our deaf care services.
For more information call: 01772 250117
or email: info@lancashirerosecare.org
www.lancashirerosecare.co.uk
LRCS 21 Cannon Street, Preston, Lancashire PR1 3NR
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We provide trained care workers, safety equipment, and solutions to support you to be safe at home, work and with your health. We provide our service at your own request, suitable for individuals and organisations. To find out more about how we can help you visit: Support at home, Supporting your heath and Support at work. We are an innovative and forward looking organisation made up of individuals with experience in Health & Social care. Together, we form a vibrant team with the common aims of providing quality assessment based solutions, and true legendary service. We specialise in assessing the needs of the individual or organisation and tailoring a unique telecare, telehealth or lone worker package, involving family, health professionals and organisations. We use innovative and user friendly equipment and solutions to make them fit for purpose and compliant with legislation ie Health and Safety at Work Act. Spring Cottages 2 x half A4P adverts.pdf
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02/09/2016
www.life-linecare4u.co.uk call us on 01282 270 269
11:27
Life-line Care 4U, 134 Scotland Road Nelson, Lancashire, BB9 7XT
HOME CARE As a client you will find the team at Spring Cottages Home Care dedicated to making sure your wishes are carried out in a sensitive, honest and reliable way, because we believe that professional home care should be based upon:• Working in close partnership with our clients and their family to meet their needs and promote all round quality of life. • Fully respecting our client’s rights to privacy, confidentiality and dignity whilst striving to achieve a wholly personalised service. • A personalised care plan to help retain control of their lives and to maintain their independence and dignity. • Continual and professional re-assessment of client’s needs and risks in their home. • We can provide support from half an hour to 24 hours per day, we are very flexible to ensure we meet your needs completely. • We accept Direct Payments and Personal Budget as well as Private clients, Lancashire Council Voucher Scheme and Lancashire County Council Funded clients.
Spring Cottages Care Centre, Stonemoor Bottom St. John’s Road, Padiham, Lancashire BB12 7BS
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Home Care: 01282 774522 www.springcottagescare.co.uk
CQC t s e t a Our l rt shows repo ndards all sta et. m
KTG are an Award Winning Company who Specialise in Night Care and 24 Hour Packages Covering all of Lancashire • Fully Trained Staff • 24 Hour Support • • Quality 4 Hour Care Packages • End of Life Specialists • • Complex Care Needs • We are a recognised NHS and Lancashire County Council supplier
Call 01772 558529 or visit
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Caring about your support LONG-TERM SOLUTIONS FOR CHILDREN AND ADULTS WITH LEARNING DISABILITIES, AUTISM, COMPLEX NEEDS AND BEHAVIOUR THAT CHALLENGES.
We are a well-established provider with over 20 years’ experience in providing support and housing, where needed, for individuals with learning disabilities, autism, complex needs and behaviour that challenges. We are also a training provider, specialising in health and social care, namely; Understanding Challenging Behaviour, Autism and Positive Behaviour Support. We also deliver QCF’s in Health and Social Care Levels 1-5. We are able to offer free places to families in the local area. If you require any further information, please contact Caroline on: 01253 283223/07525 688511 or e-mail us at: caroline@smcare.co.uk You can also visit our website at: www.smcare.co.uk
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...because Fylde Community Link is growing! Established for over 30 years, FCL supports adults with learning disabilities living in the Fylde to enjoy rich and fulfilling lives. Due to expansion, we are currently recruiting community support workers.
Excellent, ongoing training is provided for which you will be fully paid. Working evenings, sleeps and weekends may be required. Posts are subject to suitable references and enhanced DBS checks. To apply, please download an application pack from our website where you will also find full details, including rates of pay: www.fyldecommunitylink.co.uk Only applications made using our application form can be accepted. You can also phone 01253 795648 to find out more.
Quality support services for adults with learning disabilities around the Fylde
We offer opportun ities f o r c a re e r developm ent
Registered charity no. 1045039
Community Based Day • Do you have a learning disability? Time Activity Service For • Do you live in Blackpool, Fylde or Wyre? Adults With A Learning • Are you 18 years or older? Disability If you have answered YES to all 3 questions you may be able to
access The Warren Hub. If you have a social worker you can contact them directly. If you do not have a social worker just contact The Hub or pop in to have a look around. We want the people who use our service to be inspired and live life without limits. Our service will help provide opportunities for people -
FREE
TRIAL
• To do the activities they want to do • To be the best that they can be • To meet new people and make new friends • To learn new skills and try new activities • ‘To have a good day’, whatever you choose to do
DAY
The Warren Hub, Warren Manor Warren Drive, Thornton Cleveleys, FY5 3TG T: 01253 868276 E: sjgiliving@outlook.com www.warrenmanor.co.uk
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Freedom Care and Support LOCAL, PERSONAL & RESPONSIVE Personalised Support Options We provide care and support to people with a range of disabilities including learning disabilities, autism and physical disabilities. Currently we operate in Lancashire, Blackburn and Cheshire. We specialize in working with people who have personal budgets to develop and deliver personalised support plans. We also work with a number of housing providers and support people to find appropriate accommodation to meet their support needs.
Freedom Care and Support | Office 23 | Empire Business Park Business First | Off Liverpool Road | Burnley | BB12 6HA Tel: 01282 686600 | www.freedomcareandsupport.co.uk
The Base is a daycentre for adults with The Basedisabilities. is a daycentre for adults witha learning We can offer you learning disabilities. We can offer you range of support options and activitiesarange of support options and activities -
DAYTIME DAYTIME SUPPORT SUPPORT Half a day to Half a day 5 days
per to 5 week. days
Come along Come along with your own carer or PA to with your own carer or PA toour activities our activities PAY AS -
8am-6pm per week. 8am-6pm Mon-Fri Mon-Fri
THE BASE . QUEEN STREET . GREAT HARWOOD BB6 7AT THE BASE . QUEEN .STREET . Telephone : 01254 883 3927AT GREAT HARWOOD . BB6 www.highfieldservices.net Telephone : 01254 883 392 www.highfieldservices.net
Transitional Transitionaland packages activities packagesfor and activities for -
YOUNG YOUNG PEOPLE PEOPLE
PAY GO AS YOU YOU GO FUNDED FUNDED PLACES PLACES We can take
We can take LCC or direct payments or LCC or direct payments help you toor apply. help you to apply.
COLLEGE COLLEGE HOLIDAYS HOLIDAYS support over
support over college holidays, college 1to5 holidays, 1to5 days per week. days per week.
FULL DAYS FULL DAYS inc. support, activities & inc. support, lunch, from&~ activities lunch, from ~
* depending on assessed support needs * depending on assessed support needs
Our Homecare service has been designed for people with personal budgets who may live inhas their own designed or in theirfor family home. Our Homecare service been people withSometimes personal people or in with other commitments may budgetsliving who alone, may live theirfamily own who or in have their family home. Sometimes struggle to get the support they need – people living alone, or with family who have other commitments may
In theto get home for things struggle the support they such need –as personal care, administering home budgeting and tocare, ease isolation. medication, In the home formaking things skills, such as personal administering medication, home skills, budgeting to ease isolation. or to Out of the home tomaking go shopping, pay bills, and attend appointments friends. visit Out family of the and home to go shopping, pay bills, attend appointments or to visit For family activities help with transport, accessing new hobbies, to and to friends. participation and transport, increase social opportunities. encourage For activities to help with accessing new hobbies, to
encourage participation and increase social opportunities. We cover annual We can provide all or sick leave so staff with training and leave We cover annual We can provide all you are without qualifications leave ornever sick leave so staff with training and staff and provide a small you are never without qualifications staff and offer you a of regular peo team and provide a small service ple who will get peoto flexible and offer you a team of regular know you and your we can also help you flexible service ple who will get to needs welland your know you to weplan can your also support help you plus support and manage your needs well from the to plan your support funding if necessary. management team if plus support from the and manage your you need it. team if funding if necessary. management you need it.
Recruitment is done properly Recruitment is with DBS reference doneand properly with checks ensure DBS andtoreference your safety checks to ensure and we take care your safety of payroll - the and we take care hourly rate- you of payroll the pay covers annual hourly rate you leave, tax and pay covers annual national insurance. leave, tax and national insurance.
TELEPHONE : 01254 885 016 . EMAIL : t.wilkinson@highfieldservices.net . WEB : www.highfieldservices.net TELEPHONE : 01254 885 016 . EMAIL : t.wilkinson@highfieldservices.net . WEB : www.highfieldservices.net
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Spire is a registered charity which has provided high quality, person centred, support to adults with a learning disability in the Preston area since 1999. Our vision is for local people who have a learning disability to be empowered to live the life they choose and achieve their goals and dreams. We focus on continually building skills and independence from strengths, gifts and talents.
Spire Preston Ltd Ground Floor, West Wing, Derby House, Lytham Road, Fulwood, Preston PR2 8JE Telephone: 01772 524567 | Email: jim@spirepreston.org.uk spireprestonltd
spireprestonltd
www.spirepreston.org.uk
alzheimers.org.uk
Specialist services for people with dementia Alzheimer’s Society is the UK’s leading support and research charity, providing information, advice and support to people with dementia, their families and carers. We are committed to putting you at the heart of everything that we do, and our services are continually informed by our growing understanding of dementia and what you need to live well after diagnosis. Get in touch with us today. Central and West Lancashire T: 01772 788 700 E: centrallancashire@alzheimers.org.uk North Lancashire T: 01253 696854 E: northlancashire@alzheimers.org.uk East Lancashire T: 01282 421 233 E: eastlancashire@alzheimers.org.uk
Alzheimer’s Society operates in England, Wales and Northern Ireland. Registered charity number 296645.
Dementia Awareness Training Course Benefits of the course This Dementia Awareness training course has been designed as an introduction to dementia so that carers, family members and anybody who has a general interest in dementia, can learn more about the subject and feel more confident about caring for someone with the condition.
At the end of this session participants will be able to: • • • • •
Understand how to improve care delivered to people with dementia Understand how to support relationships of people with dementia List reasons for behaviour we may find difficult List the different types of dementia Understand what it may be like to have dementia
KTG Social Care are specialists in providing excellent 24 hour social care and have continuously invested in developing our people through training and development. We are now proud to offer training courses and consultancy services to other care providers. We also have fully equipped training facilities that are available to host your own training.
Dementia Awareness Course £25.00 - 10% discount if booked quoting Salvere Course link – www.care-training.co.uk
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Spring Cottages Care Centre, Stonemoor Bottom St. John’s Road, Padiham, Lancashire BB12 7BS
Home Care: 01282 774522 www.springcottagescare.co.uk
RESIDENTIAL CARE Set in mature gardens with beautiful views, Spring Cottages Care Home is easily accessible by car, rail and bus. Spring Cottages Care Home is run by a caring professional team of staff who provide support, care and companionship to each individual. There is a warm friendly atmosphere and there is always plenty going on, as a full and active lifestyle is encouraged wherever possible. Our mission every day is to make our residents comfortable and happy and for them to be as independent and supported as they wish. At Spring Cottages Care Home we offer care to suit individual needs. Long term residential care is available for those who require it, whilst respite care enables carers to take a much deserved break. Spring Cottages Care Home is comfortable, spacious, friendly and a delightful place to live. Inside is warm and light, with comfortable living rooms in which to relax. Our bedrooms are spacious, well furnished and many have en-suite facilities and views over the countryside. We have a beautiful conservatory and outdoor areas to sit and enjoy the garden, read the paper, share a coffee or just pass the time of day. We have a treatment room with visiting reflexologist, hairdresser and chiropodist, a nice space to be pampered in.
Spring Cottages Care Centre, Stonemoor Bottom St. John’s Road, Padiham, Lancashire BB12 7BS
#Share
Care About
Residential: 01282 771601 www.springcottagescare.co.uk
Have your say on health and social care in Lancashire Healthwatch Lancashire is the voice of local people when it comes to the health and social care services we all use. Share your views, experiences or concerns so we can ensure that these are heard by those who manage and run services in Lancashire.
Get in touch... Tel: 0300 303 8811 Website: healthwatchlancashire.co.uk Follow us on Twitter: @HW_Lancashire Find us on Facebook: @facebook.com/lancshealthwatch
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Your Lancashire based payroll specialist
Trusted partner of
citizens
Are you responsible for paying a carer? Would you like someone to manage this for you? NR Barton’s comprehensive payroll and pensions support service includes: • Calculating wages • • Ensuring statutory returns are completed • • Providing carers with detailed wage slips • • Pension Auto Enrolment covered • To find out more, give us a call and we’ll take care of the rest
Direct Payments made easy
0Visit1 9us:4www.nrbarton.co.uk 2 242245 45
The Electric Bed Shop
THE NORTH WEST’S ONLY SPECIALIST ELECTRIC ADJUSTABLE BED SHOP
•
Friendly, helpful advice
Fully adjustable (3ft) beds £448
•
Bargain prices
Matching twin beds
•
Free fitted sheets with every bed
Dual-action double beds (for two users) £1,420
£896
Accredited partner of Acorn Stairlifts
Home Nursing Beds
A Member of Lancashire County Council Safe Trader Scheme
Unit 8 Shorebury Point • Amy Johnson Way • Blackpool • FY4 2RF Phone: 01253 726483 or 07931 305979 www.electricbedshop.com 46
(Open Wednesday, Thursday, Friday & Saturday) We suggest you phone to book an appointment before coming to see us
Let better hearing come to you. Ideal for those who may have mobility challenges or who don’t live near to an Amplifon branch, our home visit service saves you a trip. Bad experiences with previous hearing aids prompted Carole Cleary to contact Amplifon. “I suffer with my breathing so I decided to try a home visit and it was absolutely first class. If I’d had to go to the shop I’d have been out of breath by the time I got there, but this way I was relaxed and ready when Cheryl, the Amplifon Hearing Aid Audiologist, arrived. “In previous hearing tests I’ve been in and out in ten minutes, but my hearing test with Amplifon was very thorough and my audiologist put me at ease straight away – she’s just the type of person you need for a home visit. “She didn’t leave anything out, explained everything she was doing and there was no pressure to buy anything, which I liked. I asked what she would recommend and she allowed me to try the hearing aids out to make sure they were suitable. “The ones I chose are about half the size of the ones I used before and people say they can’t see them once they’re in.” “The after-care is wonderful. If I ever need anything, I know I can pick up the phone and Amplifon will be there to help.” That’s why Carole has since recommended Amplifon to her partner George. George feels “the home visit service has been a huge help.”
“I was relaxed and ready by the time the audiologist arrived. The hearing test was very thorough and my audiologist put me at ease straight away.”
Why choose Amplifon ✓ We help customers in more than 20 countries with over 8600 hearing centres worldwide ✓ Qualified Hearing Aid Audiologists ✓ Personalised service ✓ Latest invisible digital hearing aid technology – with a wide range of options to suit all budgets and needs ✓ Lifetime aftercare
Don’t miss out on better hearing – book your free hearing test and trial today Freephone 0800 033 4055 Quoting SAL0516
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Carepath Recruitment Ltd
Your Life, Your Care, Your Choice Carepath Homecare Ltd are a family owned and run provider of high quality Domiciliary care located in the heart of Preston City Centre delivering a full range of individualised, person centred care to you in the comfort of your own home. Here at Carepath Homecare we pride ourselves on providing a high quality service with you at the heart of the process, we will meet your needs and wishes whilst promoting your independence and dignity throughout.
Services Provided • Personal Care Support • 24hr Supported living • Independent Living Support • Waking/Sleeping Watches • Medication Support/Prompting • Outreach/Activity Support • Domestic Duties • Meal Preparation Accreditations • CQC Compliant • IIP certified • LCC Preferred Provider
Our Team of empathic and well trained team members receive training in the following areas to ensure they are competent and confident to meet your needs. • Manual Handling • Medication Awareness • Safeguarding Adults/Children • Infection Control • Fire/Health & Safety • Loss & Bereavement We will source training for staff that will improve your quality of care prior to starting any support or during.
We also provide our team with the ability to complete fully funded and accredited QCF level 2 & 3 in health and social care as well as access to external training modules such as falls prevention, record keeping, various Dementia modules, stroke prevention, 1st Aid etc. This is so you can be assured that our staff are equipped to handle all situations. Recent additional sourced training includes ventilation, cough assist, ambu-bag and oxygen therapy training.
Call: 01772 562546 / 07411 130524 • Email: enquiries.carepath@live.co.uk www.carepath-homecare.co.uk