2010 MPS Leadership Awards
WPS MANAGED PRINT SERVICES Managed Services (MS) takes many forms and are as unique as each organization that wishes to utilize it. The overall goal is reducing costs associated with document creation and management. As an added benefit, environmental sustainability may be greatly improved during the process. Most offerings in the market are termed MPS: Managed Print Services. Many times this approach is simply a break/fix service agreement on printers at a fixed cost per page. WPS feels a true MPS or Managed Services Program should consist of the following components and have a systematic 5 stage approach that is ongoing and should never be a cost per page program: • T OP INDUST RY T ECHNICIANS • Evaluation to establish a baseline and provide data for planning. • DAT A CABLING SERVICE
(Analyze)
• Seasoned MPS vendor started into MPS early, and has been first in several different areas • Created separate division focused on just solutions •
ocumented Strong d documented methodologies that focus on core EACH ACCOUNT objectives of MPS
RECEIVES A PERSONAL ACCOUNT MANAGER
• 24HR SUPPORT DESK
• Gain control with knowledge and eliminate multiple spending
points. (Control) • Planning a more efficient equipment fleet and document
workflows with operational needs and cost cutting as key factors. (Optimize) • Deployment of equipment and workflow applications along with
appropriate training. (Optimize) OUR TECHNICAL STAFF COMPRISES OF A FINE GROUP OF HIGHLY
• Continuing management that monitors use, adjusts to needs, SKILLED PROFESSIONALS WITH TELECOMMUNICATIONS EXPERTISE.
enforces policies, implements improvements and provides training. (Manage & Enhance)
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M P S A O B S E R VAT I O N S
/www.wpssolutions.com
• Highly in-depth Assessment Process
• Places Customer First in all areas • Unique all inclusive payment option
2010 MPS Leadership Awards
Menu of Managed Services Offerings from WPS: Please choose any combination of the following!
2010 Leadership Awards
Managed Print Services: the active management and optimization of document output devices and business processes by outsourcing (to control costs, increase efficiencies and reduce carbon footprint). WPS utilizes a scorecard approach with goals/targets developed by both WPS and the client to maximize best practices. Quarterly reviews are designed to track progress using the scorecard.
Managed Document Services: the active management and optimization of document input, archival and retrieval to enhance business processes and workflow (to reduce paper output, increase efficiencies and reduce carbon footprint).
Change Management Services: this is the most difficult of services and involves review, re-design, training and implementation of business processes.
Asset Management Services: the active management and I NDUSTRY TECHN ICI ANS tracking of all• TOP assets and associated costs. • DATA CABLI NG SERVI CE Professional Network Services: the active management and
optimization •of24HR the network using service level agreements SUPPORT DESK and may include any of the following: o Design and Deployment of Systems and Applications o Data Storage and Disaster Recovery o Email, Calendar, Contact and Web Services o Anti-Virus and Spam Management o Automated System Updates o Secure Remote Access o Website Services
Security and Compliance Services: the active management
OUR TECHNICAL STAFF COMPRISES OF A FINE GROUP OF HIGHLY
SKILLED PROFESSIONALS WITH TELECOMMUNICATIONS EXPERTISE.
and protection of information
Help Desk Services: the opportunity to utilize the help desk first before requiring on-site service
On-Site Services: dedicated staff on-site to perform operations or provide service
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/www.wpssolutions.com
MANAGED PRINT SERVICES ASSOCIATION EACH ACCOUNT The ManagedRECEIVES Print Services A PERSONAL Association (MPSA) is an independent ACCOUNT MANAGER non-profit international organization that seeks to develop Standards and Best Practices within our industry. The MPSA serves multiple segments of the industry including Customers, Dealers, Manufacturers and other providers of MPS Infrastructure. On an annual basis the fourteen members of the MPSA Board that lead this industry vote on who we believe provide leadership within our industry. For more information on the MPSA visit http://yourmpsa.org