SOH Course Brochure 2020 by Republic Polytechnic

School of

HOSPITALITY

# D I S CO V E R R P

Did you come with

high expectations? We’ll

meet them, and more.

That’s because at RP, you’ll have access to more than just a standard polytechnic education. As Singapore’s youngest polytechnic, we’re that much fresher, with a vitality that is catching.

Discover

Wide Range of Programmes Select from a variety of full-time diploma and lifelong learning courses from our 7 Schools

100% Internship Gain real-world working experience with our established network of partners

A distinctive and rigorous curriculum ensures that you are more than ready to shine in your chosen career. But we know you’re looking beyond robust instruction, so you might be further enticed by our:

Overseas study trips A whole world waiting to be explored and to learn from

Co-curricular activities

Indulge your interests or try something new

Community-based projects Reach out and discover Singapore from a different perspective

acclaimed arts &

music festivals Held yearly to expand your cultural horizons

State-of-the-Art Facilities

Resources that add to the top-notch experience here

At RP, you’ll find a nurturing, student-centric environment that helps you learn holistically. Beside each and every student is a mentor, there to guide you throughout your journey with us — and what a journey it promises to be! With RP’s Problem-based Learning approach, you’ll soon realise you’re more than able to solve whatever challenges get thrown your way. Transforming problems into possibilities? We’ll open your eyes. You’ll embark on a comprehensive enhanced internship programme which will give you a head start in your career. Look forward to achieving your dreams at RP as lifelong learning is a journey and we are here to help you develop your potential. Our suite of lifelong learning courses will quench your thirst for learning, strengthen your skillsets and lead you to acquire new ones to stay relevant in this ever-evolving world. Discover your potential, achieve your dreams and embrace a transformative experience at RP because we’re so much more.

Contents 15 Customer Experience Management with Business 19 Hotel & Hospitality Management 23 Integrated Events Management 27 Restaurant & Culinary Operations 31 Common Business Programme

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About School of

HOSPITALITY

Want to embody the spirit of excellence and be unforgettable? At RP School of Hospitality (SOH), you’ll learn to deliver top-notch service efficiently with passion, pride and professionalism. Let your actions transform ordinary interactions into endless possibilities for extraordinary experiences.

If you’ve ever dreamt of managing a large-scale international event or even of running your own hotel, our diplomas prepare you to perform with pride and professionalism. With a dedicated hospitality school and purpose-built facilities to help polish your potential, you will be in prime position for a promising career. As an SOH graduate, enjoy a stellar reputation as an efficient, well-rounded player in the business. Plan your path with a choice of programmes in:

Common Business Programme Customer Experience Management with Business Hotel & Hospitality Management Integrated Events Management Restaurant & Culinary Operations

EMBODY THE

SPIRIT OF EXCELLENCE Ready to take on a career in the challenging yet rewarding hospitality sector? As the only dedicated hospitality school amongst Singapore’s five polytechnics, SOH will equip you with industry-relevant knowledge training and life skills to deliver exceptional hospitality services through technology and innovation.

4 15

State-of-the-Art Training Facilities

Hospitality Business Diplomas

100

>80

Strong Collaborations with Hospitality Industry Partners

Local & Overseas Internship Opportunities

Scholarships Available Annually

Lifelong learning Discover your hotel career pathway.

To meet the ever-evolving demands of the global workforce, lifelong learning is becoming increasingly important. Embark on your lifelong learning journey with us at SOH! Choose to take up a Part-Time or Specialist Diploma, participate in a SkillsFuture Work-Study Programme, or boost your proficiency level with a short course such as those in the SkillsFuture Series.

Check out the range of lifelong learning courses offered by SOH!

SPECIALIST DIPLOMA

Specialist Diploma in Hospitality Business Management

SkillsFuture Work-Study ProgrammeS

Work-Study Post-Diploma (Specialist Diploma in Hospitality Business Management) Work-Study Certificate leading to Diploma in Business Practice (Hospitality Management)

PART-TIME DIPLOMA

Part-Time Diploma in Business Practice (Hospitality Management)

Professional Certificate

Customer Journey Mapping Customer Service & Sales Management Event Entrepreneurship F&B Entrepreneurship Revenue Management & Technology Restaurant & Culinary Operations Service Analytics Spa & Wellness

Part-Time Diploma + SkillsFuture Work-Study Programme in

Business Practice (Hospitality Management) SkillsFuture Work-Study Programme: 1.5 years Part-Time Diploma: 2.5 years

If you aspire to be a hospitality professional and require some flexibility in your schedule, this is surely an opportunity you shouldn’t miss. Through this programme, you’ll enhance your management competencies in customer experience, hotel administration, events, wellness, and food and beverage companies.

Lessons are conducted thrice weekly in the evenings.

This part-time diploma has helped me understand hospitality management better. Now that I am armed with indepth knowledge about the industry, I am able to guide my team more confidently.” MAY CHIANG SIANG MEI Part-Time Diploma in Business Practice (Hospitality Management) 2017 Graduate and Diploma Prize Winner Section Head (Beauty and Hair Fashion) at School of Business & Services at the Institute of Technical Education (ITE)

Specialist Diploma + SkillsFuture Work-Study Programme in

Hospitality Business Management SkillsFuture Work-Study Programme: 1 year Part-Time Diploma: 1 year Widely recognised in the service industry, this course is designed to enhance aspiring hoteliersâ&#x20AC;&#x2122; proficiency in hospitality operations management. You will also learn financial management. Lessons are conducted thrice weekly in the evening.

The programme gave me the opportunity to further my studies and work at the same time. I was able to apply what I learnt in the classroom at work, and in real-time, too. This really sped up the process of gaining work experience. tan miao lin SkillsFuture Earn and Learn Programme (ELP) for Specialist Diploma in Hospitality Business Management* 2017 Graduate Operation Analyst at Conrad Centennial Singapore

Chat with Sohphia to find out more!

*Now known as Work-Study Post-Diploma (Specialist Diploma in Hospitality Business Management)

HIGHER YEAR SCHOlARSHIPS

In partnership with industry partners and organisations, the RP Higher Year Scholarship is offered to outstanding Year 2 and 3 SOH students who are Singaporeans or Singapore Permanent Residents. The diverse range of scholarships across various disciplines serves to recognise those with outstanding academic performance and a consistent track record in their chosen CCA. Ranging from $3,000 to $6,000 per student per year, the sponsoring organisation may offer students an internship during their final year or even a fast-track career pathway via a management trainee programme upon their graduation. For more information on scholarship matters, refer to www.rp.edu.sg/student-support/scholarships-awards

Many companies offer exclusive scholarships for SOH students. These include: Chan Brothers Travel Pte Ltd Cityneon Events Pte Ltd Crowne Plaza Changi Airport DBS Bank Pte Ltd Dimension Data Asia Pacific Pte Ltd Far East Organization HPL Hotels & Resorts Pte Ltd Infinity Plus Wealth Management, PIAS Koelnmesse Pte Ltd NTUC Income Insurance Co-operative Ltd

Pertama Merchandising Pte Ltd (Harvey Norman) Select Group Shangri-La Hotel Singapore Singapore Telecommunications Limited SingEx Holdings Pte Ltd SKP Pte Ltd TDCX (SG) Pte Ltd Teleperformance Pte Ltd

HEAR FROM

OUR GRADUATES Service comes from the heart. I am glad that my course has earned me a position in the hospitality industry. It is important to excel in a job that encourages continual learning.”

Parameswaran Nadaraja

Diploma in Customer Relationship & Service Management (now known as Diploma in Customer Experience Management with Business) 2013 Graduate SkillsFuture ELP Specialist Diploma in Hospitality Business Management* 2017 Graduate

Parameswaran’s journey in the hospitality industry began with his internship as an SOH student. The work attachment led to a management trainee opportunity with Marina Bay Sands (MBS), following which he joined its concierge team. It has been five years since, and Parameswaran is now Hotel Concierge Supervisor with MBS.

Like what you do. Money can always be earned as you progress in your career, but experience is priceless. By following my passion and picking up this course, it opened up possibilities that I never knew existed. What would life be without passion?”

Sean Cheng Yong Han Diploma in Customer Relationship & Service Management (now known as Diploma in Customer Experience Management with Business) 2012 Graduate

The amount of passion and effort that Sean pours into his work is palpable. The Technical Sourcer with Facebook APAC is taking his career further with the Sourcer Development Programme through the Xpand Group, having already attained a Bachelor of Business Management degree from SIM-RMIT University. Sean may have graduated from SOH some years ago, but he still keeps close ties with the school as Chairman of the Alumni Advisory Committee, working with us to engage our other graduates.

*Now known as Work-Study Post-Diploma (Specialist Diploma in Hospitality Business Management)

DHHM has taught me the ropes of the hospitality industry. Through this course, I picked up useful theories and gained practical skills by attending on-the-job training during my internship stint.”

Mohamed Azmi Bin Mohamed Idris Diploma in Hotel & Hospitality Management (DHHM) 2015 Graduate SkillsFuture ELP Specialist Diploma in Hospitality Business Management* 2019 Graduate

Azmi emerged as the overall winner at the 2019 AICR Receptionist of the Year. He is representing Singapore to compete for the David Campbell Trophy in February 2020 in Warsaw, Poland. Azmi is currently employed as the Front Office Guest Relations Officer at Four Seasons Hotel Singapore.

Vanni Tan Jing Qing Diploma in Hotel & Hospitality Management (DHHM) 2017 Graduate SkillsFuture ELP Specialist Diploma in Hospitality Business Management* 2018 Graduate

In 2017, Vanni joined the SkillsFuture Earn and Learn Programme (ELP) in the Hotel sector and was offered the position of Club InterContinental Assistant. Upon completion of the ELP, she became part of i-Host, a 12-month accelerated Management Trainee Programme which provided her with various opportunities for career advancement.

*Now known as Work-Study Post-Diploma (Specialist Diploma in Hospitality Business Management)

Some may say that the hospitality industry has little room for progression. While it can be challenging in this line, I find my work exciting and I’ve been given plenty of opportunities to grow professionally. I enjoy what I do and I’m glad to have embarked on and continued my learning in hospitality management!”

I enjoy meeting new people and solving problems – sitting at an office desk all day is just not me! This is why I pursue a career in the creative and dynamic events industry. Being in DIEM fuelled that interest and passion further, and equipped me with the industry knowledge and entrepreneurial spirit to take me to where I am today.”

Ang Kun Rong Diploma in Integrated Events Management (DIEM) 2009 Graduate

Kun Rong went on to pursue a business degree at the Singapore Management University after graduating from RP. At a young age of 30, he is one of the co-owners of Weekends Pte Ltd and holds the position of director in this company. Staying true to his thirst for challenges and problem solving, Kun Rong believes in providing fun and innovative event solutions to his clients. His greatest wish is to create memorable experiences for his event participants.

Problem-based Learning – the teaching methodology which RP adopts – equipped me with essential skillsets such as cognitive reasoning and problem-solving. These skills helped me to manage challenges in my tertiary education as well as difficulties in real-life situations more effectively and efficiently.”

Oh Zhi Hong Diploma in Integrated Events Management (DIEM) 2010 Graduate & Valedictorian

Zhi Hong is currently working at JW Marriott Hotel Singapore South Beach as its Finance Operations Manager. As someone who constantly thinks of contributing back to his alma mater, he has also returned to SOH to teach financial management as an Associate Lecturer.

SOH taught me that success is from the continuous giving of my best in everything I set my heart to do. It is the cumulative result of every small disciplined action or decision. The pursuit is ongoing; there will never come a time when I will say that I am successful.”

Zachary Yeo Quan Kai Diploma in Restaurant & Culinary Operations (DRCO) 2014 Graduate

Zachary’s diploma has brought him as far as Belgium, where he worked in two amazing restaurants on attachment. Today, with a Bachelor of Business Administration in Food Business Management under his belt, he is exploring a wide field of opportunities here and abroad, while providing private dining services as part of his repertoire.

In the hospitality industry, especially in restaurants, it is always important to get the basics right. Working hours can be quite long and we have to manage tricky situations such as handling unhappy customers. The Diploma in Restaurant & Culinary Operations ensured I mastered the basics to better handle such situations, so I know I can thrive in this industry.”

Guo Meiling Diploma in Restaurant & Culinary Operations (DRCO) 2014 Graduate

As the Assistant Manager of Club55 in Marina Bay Sands for five years now, Meiling has seen her fair share of complexities faced at work. Equipped with the comprehensive skills from her DRCO course, she has taken it all in her stride and is really enjoying her career. She’s even undertaken a part-time degree in Business Management to upskill and better prepare herself for challenges ahead.

Local and Overseas Industry Immersion Programme The best way to learn is through experience.

Our local and overseas Industry Immersion Programme, student overseas travel and service-learning trips provide multiple opportunities for you to do just that. The Industry Immersion Programme (IIP) is your opportunity to showcase the skills you have learnt in school and apply them in real-life work situations in Singapore or overseas. You will be assigned to one of our renowned industry partners such as DBS Bank, TDCX, InterContinental Hotels Group, Concorde Hotel Singapore, Cityneon Events, Koelnmesse, The Lo & Behold Group, or Les Amis Group amongst many others.

DID YOU KNOW? More than 85% of SOHâ&#x20AC;&#x2122;s students were considered for full-time employment by their internship companies upon graduation.

The IIP gave me the invaluable chance to feel what it is like to work away from home and family. It was not as difficult as I had expected. On the contrary, it taught me to be independent. I not only developed new skills but also forged my own network in the industry and made friends from all around the world. These connections have opened up plenty of opportunities. The IIP really opened my eyes â&#x20AC;&#x201D; it was an experience I would not exchange for the world. NIGEL CHAN QIAN WEI Diploma in Restaurant & Culinary Operations Interned at Four Seasons Resort Maldives at Landaa Giraavaru

International Learning Experience Our trips focus on both international competitions and service learning, all of which will provide you with incredible opportunities to learn from new people, cultures and experiences overseas. To date, SOH students have travelled to Australia, China, Hong Kong, India, Nepal, Russia, South Korea, Sri Lanka, and Vietnam.

Nigel Chan Qian Wei was at Maldives for his Overseas IIP. He interned at Four Seasons Resort and was part of its various departments such as Asian Kitchen, Cold Kitchen, Italian Fine Dining and the Butchery.

STUDENT DEVELOPMENT programmes

Discover your passion, transform your talents into real-world skills and achieve your goals at SOH.

Learning in SOH extends far beyond the classroom. We offer a variety of student development programmes that support your personal well-being and overall development as a young professional, helping you to transit into the working world.

Peer Support Leaders Programme Selected student leaders will be trained to function as Peer Support Leaders (PSLs). These PSLs help to build the One-SOH school spirit, engaging SOH students in various school-wide activities like Battle of the Republic Annual Games and the Orientation Programme. The PSLs also serve as peer mentors to help new students bridge the transition into polytechnic life, while supporting current students with their holistic development.

Low res

Staff Mentorship Programme When you first join us, an SOH staff mentor will be assigned to you to offer help and guidance with any issues you may face in school or at home. There will also be opportunities to meet industry leaders and political office holders to widen your perspectives on real-world issues. You can be assured that you will not be alone while adapting to a new learning environment.

CO-CURRICULAR ACTIVITIES

SOH Club is the “voice” representing all SOH students in RP. Be a part of the Club to explore numerous avenues and get ample opportunities to gain unique life experiences. Develop yourself as a student leader and forge great friendships! All SOH Club student leaders are participants of the National Youth Achievement Award Programme —

Low res

The SOH Club is actively involved in these major RP events: Alumni Engagement Events Battle of the Republic Annual Games (BRAG) Hospitality Race Leadership Camps Local and International Service-Learning Open House Orientation Programme Peer Support Leaders Programme Sports Day

an internationally-recognised award designed to strengthen youth leadership development. Join us in planning service-learning, school and industry events if you wish to expand your horizons beyond the classroom. Further harness your talents by participating as a peer support leader, organising local and international service-learning projects, or being a social media ambassador.

Experience a fun and rewarding campus life with SOH Club!

r34 Diploma in

customer experience management with business Learn to identify customer needs, manage their expectations and deliver excellent experiences Develop skills to manage customers and help businesses remain profitable through good customer relationship management Specialise in three key areas of customer experience â&#x20AC;&#x201C; Business Management, Analytics and Customer Management

Embark on a successful career in customer experience management across multiple industry verticals

Success to me is about building enough confidence to manage lifeâ&#x20AC;&#x2122;s challenges as they come my way. As an introvert, I was not a great conversationalist, but thanks to the Problem-based Learning pedagogy in RP, I grew out of my shell and am now confident in my interactions with customers. Armed with all that I have gained from the DCXB course, I am now confident of creating unique experiences for the hospitality business. Nurul Umairah Bte Abdul Khalik Diploma in Customer Experience Management with Business 2019 Graduate and Valedictorian Currently pursuing Bachelor of Business Administration (Accountancy) at National University of Singapore

ABOUT THE

DIPLOMA Discover the art of creating unique customer experiences.

Learn about customer analytics and journey mapping, and gain hands-on experience in our innovative training suites. This is your chance to change the landscape of customer experience â&#x20AC;&#x201D; find your niche in a dynamic industry that provides 80%* of the jobs in Singapore. With DCXB, you will be well placed in a successful career in the customer experience industry.

*Source: Ministry of Manpower (MOM), Labour Market Report 2018

Explore careers in these exciting fields: 16

Let your originality find expression in fresh ideas to engage and delight your customers. When you join the Diploma in Customer Experience Management with Business (DCXB), weâ&#x20AC;&#x2122;ll give you the skills to craft experiences that will mark you as a game changer in the hospitality industry.

Career OpportunitieS

Brand & Loyalty Management

Customer Experience Management

Relationship Management

Retail & Merchandising

Sales & Marketing

Travel Services

COurse

STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component. general modules G101 G107 G121 G951 G952 G953 G961 G962

Critical Thinking and Problem Solving Communication in the Global Workplace Innovation and Practice Life Skills I Life Skills II Life Skills III ECG I: Exploring the Future of Work ECG II: Becoming Future-Ready

DISCIPLINE modules B209 B215 B216 B218 B220 B321 H102 H208 H209 H323

Management Accounting Financial Accounting Marketing Business Statistics Microeconomics Macroeconomics Hospitality and Tourism Management Service Quality and Professional Etiquette Hospitality Business Management Hospitality Revenue Management

ELECTIVE modules Select one module from the list below:

sPECIALISATION modules Choose one out of two specialisation tracks listed below:

OPTION 1 : CUSTOMER EXPERIENCE TRACK B227 H204 H205 H224 H302 H304 H305 H306 H350

Consumer Behaviour Customer Relationship Management Customer Experience and Service Excellence Customer Analytics Hospitality Sales Contact Centre Operations Innovation and Design for Service Operations Retail Management Customer Experience in Banking and Finance

OPTION 2: LEISURE TRAVEL AND ATTRACTIONS MANAGEMENT TRACK B227 H204 H205 H207 H220 H328 H341 H345 H346

Consumer Behaviour Customer Relationship Management Customer Experience and Service Excellence Project Management and Scheduling Introduction to the Event Industry Leisure Travel and Destination Management Managing Guest Experience in Attractions Attractions Management Leisure Events and Entertainment Management

CUSTOMER EXPERIENCE TRACK B239 H213 H300 H328

Digital Marketing and eCommerce Food and Beverage Management Project Leisure Travel and Destination Management

LEISURE TRAVEL AND ATTRACTIONS MANAGEMENT TRACK B239 H213 H224 H300

FREELY CHOSEN MODULES Select either one of the following: H200 Special Project Two modules to be selected from a list of Freely Chosen Modules

Digital Marketing and eCommerce Food and Beverage Management Customer Analytics Project

INDUSTRY ORIENTATION PROGRAMME Select one module from the list below: H931 H932

Industry Immersion Programme Entrepreneurial Immersion Programme

key facts Growing eCommerce Market

Growing Consumer Expectations

BUY NOW

Including new experiences such as personalised shopping and seamless transitions across channels

Current Consumer Trends Overseas Market Opportunities

Digitalisation of Retail

New markets and opportunities with evolving global trends

Supported by new technologies to increase productivity and enhance business operations and processes

Prospective Industries

Emerging Skills Most in Demand

Airlines Attractions Banks Healthcare Hotel Luxury retail Telco

Facilities Contact Centre Learning Lab Customer Relationship Management Lab Retail Management Lab

HAVE A QUESTION? To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/dcxb

Business Process Redesigning Customer Experience Curation Customer Journey Mapping Customer Analytics and Data Visualisation Digital Marketing eCommerce Retailing

r37 Diploma in

Hotel & hospitality management Develop expertise and acquire management skills related to key operating departments of a hotel Acquire core knowledge and skills related to the use of Hospitality Technology and gain essential customer service skills to identify and exceed guestsâ&#x20AC;&#x2122; expectations

Gain valuable real-world experiences through local and international internships at leading hotels in the hospitality industry

Throughout my three years in SOH, I have been given many opportunities to step out of my comfort zone. I am thankful to have met many amazing people in my course who guided me through challenging times. So do not be afraid to make mistakes and fall, because it is the journey that matters. Ng kai ling Diploma in Hotel & Hospitality Management 2019 Graduate and Valedictorian Currently pursuing Bachelor of Business Management at Singapore Management University

ABOUT THE

DIPLOMA

Career OpportunitieS

Check into the world of hospitality management.

Launch your career in these interesting fields:

At DHHM, you will receive a five-star hospitality education, with meticulous training in accommodation operations and management and revenue management. You will learn to lead operations in key hotel functions from Front Office to F&B, and from Housekeeping to the use of Hospitality Technology. Gain access to our on-campus hotel training facilities where you will hone customer service skills in this simulated learning environment. You will also further polish your service skills and professionalism as you embark on exciting internships with leading international and/or Singapore-based hotels.

With a Diploma in Hotel & Hospitality Management (DHHM) from RP, youâ&#x20AC;&#x2122;ll find a warm welcome at any hotel in the world, where your skills and knowledge will bring you a rewarding career in the hospitality industry.

Concierge Services

Guest Relations

Housekeeping

Reservations

Revenue Management

Sales & Marketing

COurse

STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

general modules G101 G107 G121 G951 G952 G953 G961 G962

sPECIALISATION modules B227 H211 H212 H213 H214 H216 H217 H218 H337

Consumer Behaviour Rooms Operations Practicum Rooms Division Management Food and Beverage Management Hospitality Information Systems Restaurant and Culinary Practicum Restaurant and Culinary Practicum II Culinary Science and Kitchen Operations Meeting, Incentives and Conference Management

DISCIPLINE modules B209 B215 B216 B218 B220 B321 H102 H208 H209 H323

ELECTIVE modules Select one module from the list below: B101 B221 H234 H300 H319

Entrepreneurship Human Resource Management Wine and Beverage Management Project Resorts and Cruise Management

FREELY CHOSEN MODULES INDUSTRY ORIENTATION PROGRAMME Select one module from the list below: H931 H932

Industry Immersion Programme Entrepreneurial Immersion Programme

Select either one of the following: H200 Special Project Two modules to be selected from a list of Freely Chosen Modules

key facts

Learn business models through productivity

Enhanced guest experiences and business processes brought about by innovation

Strong pipeline of talent and deep-skilled workforce

Hotel Industry Transformation Map

Closer partnerships between government, hotel industry and its stakeholders

Business growth through internationalisation

Source: STB: Transforming the Hotel Industry for Sustainable Growth 2016

Big Data Analytics and Digital Marketing Information Technology and Business Process Redesign Revenue Management Strategic Human Resource Management

Industry Trends A Record Year in 2018 18.5 million visitor arrivals $5.7 billion in accommodation spending Over 400 hotels

Industry Partners HPL Hotels & Resorts InterContinental Hotels Group Millennium & Copthorne Hotel Group

Facilities Hotel Experiential Lab Republic Hospitality Centre Hotel Lab

(Source: Singapore Tourism Board Annual Report 2018-19)

HAVE A QUESTION? To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/dhhm

Emerging Skills Most in Demand

r28 Diploma in

integrated events management Learn to conceptualise, plan and execute memorable events such as concerts, conferences, exhibitions, and more Acquire knowledge and skills related to attractions, hospitality and tourism management

Embark on internships at high-profile companies such as Experia Events, Kingsmen, Pico, Resorts World Sentosa, SingEx Holdings, and Wildlife Reserves Singapore

Success is all in the attitude, the desire to achieve, the determination to fight for our hopes and dreams, the perseverance and the resilience to stay on the path that weâ&#x20AC;&#x2122;ve set for ourselves. DIEM has taught me to never give up on myself and to be adaptable to all situations. Challenges only make us stronger and wiser. belden chua wen han Diploma in Integrated Events Management 2019 Graduate and Valedictorian Currently serving National Service

ABOUT THE

DIPLOMA

Career OpportunitieS

Organise events that inspire and create moments to remember

Pursue dynamic careers in these fields: 24

From prestigious conferences and prominent exhibitions, to exhilarating sports events and high-octane concerts featuring international artistes â&#x20AC;&#x201D; the Diploma in Integrated Events Management (DIEM) equips you with the capability and competence to deliver the perfect event. Acquire expertise in every area of event management, spanning conceptualisation, coordination, marketing and sales, execution and post-event evaluation. You can expect comprehensive and fulfilling hands-on training with internships at well-known event companies, as well as mentorship by key industry partners. Those looking to embark on an adventure in the attractions and tourism industry can opt for the Leisure Travel and Attractions Management specialisation track.

Conference Management

Event Management

Event Sales

Media & Entertainment

Project Management

Tourism & Attractions

With DIEM, you can transform your inspiration into memorable events that impress the world.

COurse

DISCIPLINE modules B209 B215 B216 B218 B220 B321 H102 H208 H209 H323

ELECTIVE modules Select one module from the list below: B221 H213 H300 H302

sPECIALISATION modules Choose one out of two specialisation tracks listed below:

OPTION 1 : EVENTS MANAGEMENT TRACK B205 H204 H207 H210 H220 H328 H337 H339 T201

Business Law Customer Relationship Management Project Management and Scheduling Event Operations Management Introduction to the Event Industry Leisure Travel and Destination Management Meeting, Incentives and Conference Management Exhibition Management Creative Concepts

OPTION 2: LEISURE TRAVEL AND ATTRACTIONS MANAGEMENT TRACK B205 H207 H210 H220 H328 H341 H345 H346 T201

Human Resource Management Food and Beverage Management

Business Law Project Management and Scheduling Event Operations Management Introduction to the Event Industry Leisure Travel and Destination Management Managing Guest Experience in Attractions Attractions Management Leisure Events and Entertainment Management Creative Concepts

INDUSTRY ORIENTATION PROGRAMME

Project Hospitality Sales

Select one module from the list below:

FREELY CHOSEN MODULES Select either one of the following: H200 Special Project Two modules to be selected from a list of Freely Chosen Modules

H931 H932

Industry Immersion Programme Entrepreneurial Immersion Programme

key facts Industry Trends in 2019

Tourism Receipts increased from

International visitor arrivals reached

$27.3 BILLION to $27.9 BILLION, a 1-3% increase over 2018

18.7 MILLION to 19.2 MILLION, a 1-4% increase over 2018

Source: STB Year-in-Review 2018: Overall Tourism Performance ÂŠ2019, Singapore Tourism Board

Industry Partners

Emerging Skills Most in Demand

Experia Events Kingsmen Koelnmesse Pico Resorts World Sentosa SingEx Holdings Wildlife Reserves Singapore

Facilities Event Tech Lab Exhibition Gallery Exhibition Training Lab

HAVE A QUESTION? To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/diem

Bespoke Customer Experience Business and Partnership Development Business Data Analytics Creative Content and Experience Development Digital Marketing Entrepreneurship in Events Sector

r46 Diploma in

Restaurant & culinary operations Acquire business management and entrepreneurship skills to be an innovative and enterprising leader in food service management Build knowledge and skills related to food and beverage operations as well as catering sales and marketing

Gain valuable real-world experiences through a 24-week Industry Immersion Programme with leading restaurant chains, institutional food services or catering companies

The WorldSkills Kazan 2019 competition was tough as there were many different nations competing and many competitors were more experienced than me. However, the training I received from DRCO gave me confidence in my creativity, and with the support of my coaches, we did well. It was a special experience which not many people get. That, plus everything Iâ&#x20AC;&#x2122;ve learnt in the DRCO, is bound to serve me well in the future. jerome lim en da Diploma in Restaurant & Culinary Operations 2019 Graduate Currently serving National Service

ABOUT THE

Career OpportunitieS

Embark on an adventure to discover the world of gastronomy and unleash your passion in the food and beverage (F&B) industry!

Join the ranks of talented F&B experts and pursue careers as:

Get a taste of life behind the scenes of Singaporeâ&#x20AC;&#x2122;s pulsating F&B industry with RPâ&#x20AC;&#x2122;s Diploma in Restaurant & Culinary Operations (DRCO). You will develop skills to manage an F&B business, master restaurant and culinary operations and handle catering management. You will also cultivate an enterprising mindset to build a successful F&B career. Experience hands-on training in our three fully operational training restaurants and other wellequipped training facilities on campus. They provide the ideal learning environment for you to gain extensive training in restaurant, culinary and bar operations.

DIPLOMA

Catering Sales Executive/ Manager

F&B Sales and Distribution Executive/Manager

Institutional Food Services Management

F&B Operations Executive/Manager

F&B Cost Controller

Restaurant & Bar Manager

COurse

STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

general modules G101 G107 G121 G951 G952 G953 G961 G962

sPECIALISATION modules H213 H216 H217 H218 H230 H231 H232 H233 H234

Food and Beverage Management Restaurant and Culinary Practicum Restaurant and Culinary Practicum II Culinary Science and Kitchen Operations Restaurant and Culinary Operations Restaurant and Culinary Operations II Restaurant Operations Analysis Restaurant Development Wine and Beverage Management

DISCIPLINE modules B209 B215 B216 B218 B220 B321 H102 H208 H209 H323

ELECTIVE modules Select one module from the list below: B101 H300 H330 H331

Entrepreneurship Project Catering Management Foodservice Facilities Design

FREELY CHOSEN MODULES INDUSTRY ORIENTATION PROGRAMME Select one module from the list below: H931 H932

Industry Immersion Programme Entrepreneurial Immersion Programme

Select either one of the following: H200 Special Project Two modules to be selected from a list of Freely Chosen Modules

key facts

8.9

More than

5,000

BILLION

in annual operating receipts

Enterprises

F&B Statistics Around

More than

7,000

170,000

Establishments

workers

Source: Skills Framework for Tourism 2018 by SkillsFuture Singapore

Ceylon Tea Services (Dilmah) Select Group The Lo and Behold Group Pte. Ltd. The Ritz-Carlton, Millenia Singapore

Business Management Digital Services Management Entrepreneurship in Food Service Sector Productivity Management

Facilities 9th ave. Training Restaurant Culinary Demonstration Lab Oliva Training Restaurant waters edge Training Restaurant Wine & Beverage Lab

HAVE A QUESTION? To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/drco

Industry Partners

Emerging Skills Most in Demand

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common business programme With more time to explore, you can discover your interests Gain insights to the Business and Hospitality arenas

Seven diplomas from two RP Schools to choose from

ABOUT THE

programme Even before making your choice of diploma, you can get down to business with our Common Business Programme (CBP). In the varied and dynamic world of business, where does one focus? The CBP allows you to sample what the School of Hospitality (SOH) and the School of Management and Communication (SMC) have to offer during the first semester of your first year. Through real-life situations, you will develop transferable skills and the core business principles that will see you through either course of study. RP’s Education and Career Guidance activities will further help you decide what’s best for you from SOH’s and SMC’s diploma programmes:

Business (formerly known as Business & Social Enterprise) Consumer Behaviour & Research Customer Experience Management with Business

Hotel & Hospitality Management Human Resource Management with Psychology Integrated Events Management Restaurant & Culinary Operations

COurse

STRUCTURE In your first semester, you will study the following modules: DISCIPLINE modules

general modules G101 G107 G121 G951 G952 G961

Critical Thinking and Problem Solving Communication in the Global Workplace Innovation and Practice Life Skills I Life Skills II ECG I: Exploring the Future of Work

B216 B220

Marketing Microeconomics

From the second semester, you will study the modules that are allocated to a specific diploma programme from SOH or SMC.

MINIMUM

FOR GCE O-Level Holders

ENTRY REQUIREMENTS GRADE

English Language

1-6

Mathematics (Elementary / Additional)

1-6

Any three other SUBJECTS*

1-6

In addition, you must have sat for one of the following subjects: Art / Art & Design, Business Studies, Combined Humanities, Commerce, Commercial Studies, Economics, Geography, Higher Art, Higher Music, History, Humanities (Social Studies, Literature in English), Humanities (Social Studies, Literature in Chinese), Humanities (Social Studies, Literature in Malay), Humanities (Social Studies, Literature in Tamil), Humanities (Social Studies, History), Humanities (Social Studies, Geography), Intro to Enterprise Development, Literature in English, Literature in Chinese, Literature in Malay, Literature in Tamil, Media Studies (English), Media Studies (Chinese), Music, Principles of Accounts

For the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/cbp

Scan to find out more about the Common Business Programme

9 Woodlands Ave 9, Singapore 738964

Tel: 6510 3000

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www.rp.edu.sg

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