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| SUNDAY, AUGUST 23, 2020
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“I truly believe we prevented at least 1,000 people from going to the emergency room in pain, allowing physicians and nurses to invest their time in the life and death situation of keeping COVID-19 patients alive.” Dr. Kevin Coughlin of Ascent Dental Care
By Keith O’Connor
and did not return to work. alive,” Coughlin said. “That has made it difficult The area dentist noted they When the AIDS epidemic for some practice owners, removed close to 600 teeth, broke out some 40 years ago, completed 150 root canals, because if they don’t have it forever changed the dental and saw at least 300 emerpatients in their chairs, then industry requiring dentists to gencies from other offices they are not making money. wear gloves, goggles and face from March through June And, if they were cash poor during the shutdown. masks. to begin with and didn’t have Now in the face of the dead“I had no problem working, several months of reserves, ly, highly-contagious corobut other dentists may not then that severely impacted navirus known as COVID-19, have felt comfortable and had some dentists. I can tell you dentists, as well as many family at home or elderly that about some young doctors others in the healthcare prothey were taking care of to who wanted to start their own fession, are once again chalconsider. I was fortunate to dental practices and invested lenged to step up their safety have 16 employees, including heavily in building them up practices as they reopen their four doctors, who came to from scratch. These same doors to patients. work each day from 7:30 a.m. dentists, many of whom also “I think for dentists it will to 8 p.m. and kept us open were burdened with student have an everlasting impact on to provide emergency care,” loans, lost their practices. their overhead. The addiCoughlin said. And, that has happened quite tional safety procedures and From a staff standpoint, a bit across the country,” clinical protocols may slow as in many other businessHanlon said. es, some workers have been dentists down and cost more So, what is the future of to follow, but dentists want to making out better on unemdentistry in the new world of ployment, especially with the COVID-19? adhere to them and reassure extra $600 stimulus monies, patients that they are safe “We still have patients who when visiting their practices,” said Dr. Mary Jane Hanlon, president of the Massachusetts Dental Association and associate dean of Clinical Affairs at Tufts University School of Dental Medicine in Boston. Not all dentists initially closed their doors when the pandemic broke out, but when the shutdown occurred, 99 percent were closed except for those who were allowed only to stay open for emergency procedures, Hanlon noted. Dr. Kevin Coughlin of Ascent Dental Care, with two practices in East Longmeadow and one in Longmeadow, is one of the few dentists who remained open in Massachusetts. “Every dental office is different. Some don’t do dental extractions or root canals and emergency procedures or hospital care. I’ve been practicing general dentistry since 1983 and am fortunate to offer all of those services. I truly believe we prevented at least 1,000 people from going to the emergency room in pain, allowing physicians and nurses to invest their time in Top: Dr. Kevin Coughlin of Ascent Dental Care in East the life and death situation of Longmeadow. Above: The lobby at Ascent Dental. keeping COVID-19 patients Special To The Republican
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aren’t comfortable coming in for routine care. If they are not in pain, they don’t consider it worth the risk of being exposed. Then, there is the economics. There are still millions of people out of work, and if it comes to paying a dental bill or putting food on the table, then they’re going to put food on the table,” Coughlin said. The dentist noted he doesn’t see things changing anytime soon. “To my knowledge, and it is not my area of expertise, there has never been a vaccine for a coronavirus. This would be extraordinary to have our first vaccine and extraordinary in the time frame they are predicting. God-willing I hope both will occur, but for the foreseeable future, these situations are desperate,”
Coughlin said. As far as personal protective equipment is concerned, Coughlin noted he has required staff to wear PPE for decades, and as a dentist he has been ahead of the curve. “Most changes were not major for us. But one thing that is different now is our filtration system in the office, which hooks up to heat and air conditioning and filters the air to decrease any potential bacteria or virus. Of course, we’ve always wiped down and disinfected our rooms just like operating rooms after their use. But, now we also have a cleaning company that comes in and sprays the entire office, ceilings, walls, floors and table tops, and that is an additional cost to our overhead,” he said. The economics of dentistry
12 Signs
You Need to See a Dentist Some dentists recommend having a cleaning and checkup twice a year, but there is no “golden rule” and will vary depending on your oral health and other factors that your dentist will consider in establishing a plan that’s right for you. The American Dental Association offers 12 reasons you need to visit your dentist: 1. You Have Pain 2. Your Gums Are Acting Up - puffy and bleeding 3. You Try to Hide Your Smile - a missing tooth 4. You’ve Had Work Done - fillings, crowns, implants, dentures, see your dentist regularly to make sure everything is in great shape 5. You Have Ongoing Medical Issues diabetes, cardiovascular disease, HIV positive, or are having treatments such as radiation or chemotherapy 6. You’re Pregnant 7. You’re Having Trouble Eating - difficult chewing or swallowing 8. You Have Dry Mouth 9. You Use Any Kind of Tobacco 10. You’re Having Jaw Pain 11. Your Mouth Has Spots and Sores 12. It’s Time For Your Checkup
also plays a role in possible survival for dentists in the era of COVID-19. “In reality almost no business in a capitalist society does another entity dictate what you charge for goods and services. But in healthcare, including dentistry, your dental plan tells me what I can charge for a cleaning, a crown, or a root canal, for example. So, even if your overhead costs are more because of added safety measures because of COVID-19, you can’t raise those fees to offset the increase,” Coughlin said. “From an efficiency standpoint, we are having patients wait in their cars, then call them in, so there is nobody else in the waiting room when they come in. They fill out a screening form and have their temperature taken, and if they have been exposed or out of state, we ask them to reschedule and that means more lost revenue,” he added. Despite the pandemic, while the country is not experiencing a shortage of dentists, that is not the case for western Massachusetts, Hanlon noted. “Many young dentists gravitate to big cities like Boston where their friends might also be working and living. But COVID-19 might change that because living in a busy city might not be the healthiest choice today for a dentist and his family. The hope is more doctors will consider the quality of life offered by western Massachusetts for a dentist and his family and will consider moving west of Worcester to practice” she said. Hanlon offered some advice on finding a dentist who is right for you. “Get feedback from family and friends about their dentists and look at reviews online. Just remember that one negative review does not necessarily indicate a bad office. Some patients are just ‘bad’ patients and complain about every little thing,” she said.