Customer satisfaction has a radical impact on the formulation of IT investment strategies

Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Category: IT, Telecom and Electronics

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Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Report Insights

• Retailers favour the deployment of almost all technologies onpremise, however the adoption of hosted services is also gaining momentum • With the increasing adoption of a multi-channel retail strategy, the demand for hosted services is expected to witness an upward momentum • Retailers are looking to expand into new markets whilst at the same time reducing their costs • Given the competitive nature of the retail sector, it is highly important for retailers to gain efficiencies in their normal business operations www.researchonglobalmarkets.com

Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Report Insights (Continued)

• With ICT budgets getting constrained, retailers are looking to deploy technology solutions that are value for money • They are therefore selecting ICT vendors who can offer quality products at the most realistic prices possible • 48% of retailers have a complex ICT infrastructure and 15% of retailers state that their ICT infrastructure is very complex, primarily due to the increasing adoption of disparate and redundant technologies • Large retailers are more inclined to adopt a hosted model compared to 34% of small and medium-sized retailers

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Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Report Insights (Continued)

• Local resellers have an edge over national ones, with 28% of retailers purchasing technologies from local resellers compared to 18% from national resellers • Business objective relating to increasing customer satisfaction also has significant influence on IT investment strategy amongst retailers • Retailers assign the highest rating to the IT objective of align IT with overall business goals as they look to improve their IT processes in order to achieve their strategic objectives • The criterion of leading-edge technology is assigned the utmost importance when selecting an ICT vendor

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Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Report Insights (Continued)

• The CIO is considered to be the most important position in making ICT purchasing decisions within any retailer

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Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Report Benefits

• Gain insights into retailers’ preferred buying approaches • Understand the business objectives that retailers are looking to achieve through their IT investment strategy • Appreciate the IT objectives that retailers are looking to achieve through their IT investment strategy • Understand the factors influencing retailers' decision to select an ICT provider • Understand the organizational roles that influence ICT purchasing decisions and signing off budgets

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Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Table of Contents

• Enterprise ICT investment trends • ICT procurement trends • Summary • Appendix

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Report: ICT procurement trends in the Retail Industry Enterprise ICT investment plans Report Details

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Publish date: 30th Nov, 2013 Number of slides: 26 Geographic coverage: Global Available format: PDF, CD, Hardcopy Price for Single User License: USD 1,250 Price for Site License: USD 2,500 Price for Global User License: USD 3,750 Delivery Time: Within 1 business day Payment Modes: Credit/Debit Card, RTGS/Wire Transfer, Google Wallet, PayPal www.researchonglobalmarkets.com

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