Flat Living Magazine - Roadshow Edition

SPECIAL ROADSHOW

EDITION

EXPERT ADVICE ON ...

EXPERT ARTICLES ON ...

YOUR INSURANCE NEEDS

STREAMLINING PROCESSES

RISK MANAGEMENT

MAILBOXES FOR YOUR BLOCK

REPAIRS & MAINTENANCE SOFTWARE

RECRUITING THE RIGHT STAFF

WATER LEAK PREVENTION & DETECTION

BUILDING SURVEYORS AND INTERIOR DESIGN EXPERTS

HIGH QUALITY SOLUTIONS FROM FUTURE OUT OF HOURS CALL HANDLING ULTRAFAST BROADBAND

er v o n Tur lat for F the Living how Roadsde gui

for over 24 years

FLAT LIVING THE ROADSHOW 2019 FLAT-LIVING.CO.UK

CONTENTS Page 5 Your insurance needs Page 8 Risk Management Page 10 Repairs & Maintenance Software Page 13 Water leak detection & prevention Page 15 High quality solutions from Future Page 18 Out of hours call handling Page 19 Ultrafast broadband

Welcome to our Flat Living the roadshow issue Welcome to the first printed copy of Flat Living Magazine in four years! We are delighted to publish this special printed edition as part of Flat Living the roadshow (we hope you're attending) on the 11th July 2019 in Croydon.

In this issue you will find some fantastic articles from our exhibitors.

The electronic issue of Flat Living Magazine has been a great success - published monthly, it allows us to bring you more content on all topics relevant to property management and all things leasehold.

We hope that you enjoy this printed edition and keep it on your desk for future reference.

Page 22 Streamlining processes Page 24 Mailboxes for your blocks Page 27 Recruiting the right staff Page 29 Building Surveyors and Interior Design Experts

We are delighted to be able to announce the winners of the Property Management 50, find out who excels in the industry on page 32.

Rebecca Kelly Head of Partnerships E: rebecca@flat-living.co.uk

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Residentsline

YOUR INSURANCE NEEDS COVERED Residentsline have been award winning insurance intermediaries for over 24 years. We work largely in the leasehold sector providing flats insurance and related products for both self-managed blocks of flats, property managing agents, freeholders and landlords, providing comprehensive insurance protection nationwide. Over the years, we have been designing an impressive range of policies focused specifically around our clients: from Flats Insurance and Directors and Officers Liability Insurance to tailor-made Roads and Private Estates Cover and Deposit Replacement protection to ensure we stay at the top of our game!

What problems do we face?

Our insurance sector is all about protecting leaseholders and their properties against a

varied range of potential dangers. Unforeseen issues such as weather, fire hazards, trips, slips and accidental damage are all common difficulties that our clients face. To combat these risks, we design policies to ensure the best protection possible against whatever the future holds.

What services do we offer?

At Residentsline, everything we do is geared towards three main goals: finding the most comprehensive policy available, securing this cover at the most competitive price and maintaining our gold-standard customer service along the way. To find the most reliable cover possible, we work with A-rated insurers such as Allianz, AVIVA, AXA, Ageas, Ecclesiastical, Lloyds, NIG and QBE to find suitable protection for all our clients. Our range of covers include:

Residential Buildings Insurance: Our Residential Buildings insurance policy is one of the most comprehensive policies available on the market. It covers: • Loss of or damage to contents of communal areas • Alternative accommodation or loss of rent • Legal liability for injury to employees • Legal liability for injury to the public or residents • Replacement of communal door locks following a theft of keys • Loss of Residents’ Management Company cash This cover is provided on an ‘All Risks’ basis.

Alongside this, we also offer a 24/7 claims line so that our customers receive as much support as they need.

Residentsline Flats Insurance Flat Living the roadshow 2019

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Residentsline cont . . such as: • • • • • • • •

Car parks/car ports Lampposts and street furniture Roads, pavements, paths, gates and fences Bin stores Playground equipment Re-landscaping costs Fixed fuel oil and liquid petroleum tanks Underground services, septic tanks, cesspits and pumping stations

Our Roads and Private Estates Insurance also provides Employers Liability Insurance and Property Owners Liability Insurance, as well as allowing for additional extras such as Legal Expenses cover and Directors and Officers Insurance. More information can be found on our website at www.residentsline.co.uk In addition to our core products we also provide a range of policies for shops, offices and factories in the form of our Commercial Property Owners and Deposit Replacement policies, Rent Guarantee and Landlords Emergency Assistance for buy-to-let Landlords and Letting Agents.

Directors and Officers Insurance:

Roads and Private Estates Insurance:

This is a tailor-made policy aimed towards providing legal protection for Directors and Officers of Residents’ Management Companies. Undertaking the role of a Director or an Officer is both a selfless and difficult responsibility, and one which comes with a great deal of legal liability. Our Directors & Officers Liability Insurance policy is designed to protect Directors and Officers from the cost of potential compensation claims against any alleged wrongful acts.

Our Roads and Private Estates policy has been created to provide cover against certain features and responsibilities specific to gated estates. Provided on a ‘no sum insured’ basis, this policy mainly includes cover for areas

At Residentsline, we pride ourselves on our understanding of the insurance market and knowing what our customers need. Our focus on finding the most reliable cover possible means we have been able to create a highly specific and incredibly trustworthy range of policies, all of which centre on the needs of our client.

For more information, please call us on: 0800 281 235. www.residentsline.co.uk

Terrorism Cover: Our Terrorism insurance policy protects against any accidental loss or damage to your property as a result of terrorist activity (the full definition of which can be found on our website). Normally, this policy is added as an additional to your Residential Buildings Insurance and added at the time of policy inception or renewal. It is important to check whether your lease requires you to acquire this cover.

Lift Inspection and Insurance: In respect of their tenants’ safety and wellbeing, it is a legal requirement for Landlords and Residents’ Management Companies to ensure the lifts in their property are evaluated by a competent authority every 6 months.

Our Lift Insurance policy, underwritten by AVIVA, provides two inspections per year and can also provide Machinery Breakdown Insurance to cover issues with passenger lifts or other machinery in communal areas (for example, automatic gates).

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4site Consulting

RISK

MANAGEMENT

Welcome to Flat Living the Roadshow.

We are proud to be exhibiting here today and our Technical Director Shaun will be hosting an exciting seminar that is not to be missed!

offering competent and professional safety advice as well as thought-provoking and informative seminars. These types of events are useful because it is becoming ever more important for Property Managers to demonstrate they have access to expert safety advice. Thankfully, the inclusion of a safety

element to events like this is becoming much more common-place and property managers are often going out of their way to ensure that the advice they receive is competent.We have certainly noticed the change, particularly in ensuring that they have adequate training and knowledge in respect of safety.

If you don't already know us, we are professional surveyors and risk assessment providers for the property management industry. Covering the entirety of the UK, we offer a variety of support services covering all aspects of a property managers Health & Safety compliance requirements.

As a family-run organisation, we are dedicated to providing a high level of personal service. As well as being bespoke and relevant, our services and recommendations are always completely independent and our assessors are directly employed by us - never subcontracted!

This has helped us to achieve trusting and long-term working relationships with our clients who often rely on us to advise on their various portfolios of properties across the UK. We are really looking forward to seeing some familiar faces today… and some new ones!

Competent Safety Advice At today's event, we aim to contribute by

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4site Consulting Cont . .

Training Courses In fact, we offer a variety of Health and Safety Training courses that have been developed inhouse by our qualified team. These courses are particularly useful for property managers, landlords and site-based staff, as they aim to be specific and relevant to each clients' needs.

As well as this, we are a registered IOSH training centre, which is a nationally recognised and highly revered institution. If you would like further details about our training programmes, please come and see us at our stand!

Innovative Technology One of the things that sets 4site apart is our bespoke technology created in-house by our Software Development Team. This includes free online report management via our web portal and our free Site Inspection App; for

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property professionals to carry out site inspections with much more ease.

Our online web portal has been created as a simple way for clients to store and manage all of their health and safety reports. It can also be used to view your compliance score, gain access to useful documents and letters that can be shared with residents, and store all of your invoice information.

The team here today will be running demonstrations on how you can our online services, so use this time to ask any questions about how they can help you.

Watch this space!

Excitingly, we are currently developing a new App that will allow residents to positively engage with the risk management and health and safety procedures of the buildings they

live in. We anticipate that industry wide changes will result in more engagement with residents about how their sites are being managed, and an increase need for communication between residents and Property Managers. Feel free to come and ask us about this!

Enjoy your day We hope you have an enjoyable day here at the Flat Living Roadshow, our team are going to be here all-day offering support, advice and website demonstrations. If you have any questions in regarding your health and safety reports, the services we offer or anything else in relation to the safety management of your buildings, please come and see us – we would be happy to help! www.4siteconsulting.co.uk

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Fixflo

Why Block Managers Need a

REPAIRS AND MAINTENANCE MANAGEMENT SOFTWARE

Block management is rarely a simple task, especially if you’re managing a portfolio where different blocks have different assets and service levels. Aside from a myriad of phone calls, emails and outstanding tasks concerning repairs and maintenance, today’s block managers are also challenged by increasing building management standards.

We look at 3 ways in which software like Fixflo Block can help block management companies become more effective and provide better customer service to their customers.

Reactive repair reporting portal and automating your repair requests 24/7 Residents’ Management Companies (RMCs) and leaseholders have certain expectations in today’s digital age. Easier repair reporting and faster resolution are some of the most common

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demands a leaseholder would have when evaluating their relationship with their block manager.According to one of the most extensive leaseholder surveys conducted in recent years, two-thirds of leaseholders are dissatisfied by the levels of service they received from their agent.

In compiling the report, the Leasehold Advisory Service and Brady Solicitors polled 1,200+ leaseholders in the UK. Of those surveyed, less than 20% had a positive experience with their property management company.

It can be difficult for block managers to operate 24/7 and react immediately to every repair requests, but these can be easily achieved with Fixflo Block. Fixflo Block not only allows leaseholders to report repair issues from their smartphones anytime, anywhere, but its Co-Pilot feature can also automate repair requests reported out of business hours.

For example, if a faulty lift is reported by an occupier at 2 am, they, along with the rest of the block’s leaseholders, are automatically told that their property manager is aware of the issue, and that an emergency engineer would be on their way to inspect the lift hours before the morning’s peak hours begin.

Fixflo Block allows block managers to show their customers that they care about their building, at the moment when it matters most.

Executing your PPM strategy easily with Fixflo Block How much easier would your life be if you were able to schedule maintenance jobs weeks and months in advance? Taking fire risk assessments as an example, a block manager can schedule them so that they are reminded Flat Living the roadshow 2019

Fixflo cont . .

of them weeks before they’re due. This feature is especially helpful for planning legally required maintenance jobs.

Safety Another significant aspect of block maintenance management is to ensure that certificates, such as those that are required for lifts to confirm their safety are kept up to date. Fixflo Block keeps records of the last time the check was carried out, what the results were and when the next check is due, giving you time to arrange inspections. Servicing expensive assets regularly can ensure that any minor issues could be diagnosed before they become bigger and more costly problems. Repairs and maintenance management solutions should allow you to Flat Living the roadshow 2019

schedule this maintenance to be completed by an assigned person and remind them nearer to the time you have set that it’s due to be completed.This will also allow you to book the necessary contractors in advance so there’s no reason for any delay in the maintenance being performed. Most importantly, you can inform your leaseholders in advance of the scheduled maintenance and minimise any disruption.

You’ll need an audit trail when it matters most The legislative environment is becoming increasingly occupier-friendly. As a result, it is important from a legal perspective to have all repair communications in writing and timestamped, this is especially helpful if there are

any disputes. Using a repair and maintenance management software like Fixflo Block, which lends itself to this capability, means that you aren’t left vulnerable in the event of a dispute because there is always a trail to protect you.

Fixflo Block will enable you to retain years’ worth of communications and notes and file them under the correct property file.

The technology we have now represents a great leap forward in terms of the ability block managers have to manage the repairs and maintenance throughout their portfolios on a daily basis. There are still those in the industry who do not completely understand the benefits of proptech and are wary of its growing influence. However, those people are

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Fixflo cont . . increasingly in the minority. A survey by FTI Consulting, conducted in 2017 but still indicative of widespread attitudes within the industry, found that the industry is largely in favour of implementing proptech solutions, with 87% considering proptech an enabler rather than a disrupter. This clearly demonstrates that there is a real desire for the adoption of digital solutions as a means of resolving pain points and challenges that block managers, landlords and leaseholders face, and will encourage companies to experiment further to drive positive change.

Another thing to think about is the cost of not using it. As we’ve already seen, inefficient repair reporting and maintenance management can cost money and time, especially if a block manager has an extensive portfolio in which any number of things might go wrong at once.

It can make a significantly positive difference to profit margins and business growth if you choose the right system. For now, affordable and comprehensive repair reporting is only a step away. If you’re looking to improve your overall efficiency and profit margins, block repair reporting software is the solution for you.

Visit our website to find out how some block managers use Fixflo Block, the repairs and maintenance management software. www.fixflo.com

Working in partnership with

Ultrafast broadband for the blocks that you manage

Future proof your blocks

Value-added service from the freeholder and/or managing agent

Broadband speeds up to 20 times faster, more resilient and reliable

Find out more at ecomatters.org.uk or speak to the team on 01444 235509

Waterguard

WATER LEAK DETECTION AND PREVENTION

We are Waterguard Services Limited. We design, manufacture and distribute the most comprehensive range of water leak detection and prevention systems to suit all applications and environments. We work with professionals from every stage of construction, property managers, insurers and risk assessors to mitigate the risk of water damage to new and existing buildings across the country.

Any type of building, residential or commercial and any user of water, whether high or low volumes, will benefit from the installation of one of our Waterguard systems. As the designer and manufacturer, we can develop unique systems to meet our clients' specific requirements, providing the most costeffective solution currently available on the market.

In addition to the many cost savings, our Waterguard product range also makes a significant contribution to conserving precious water reserves satisfying all BREEAM water requirements.

We have a wide range of products that has evolved with our client's requirements, with a fast-growing reputation for product innovation and unrivalled client support. Big or small, simple or complex, there is an affordable Waterguard solution to protect Flat Living the roadshow 2019

property from the damage caused by escape of water.

Waterguard Series 7 – Commercial and public buildings, CAR, plus high net worth residential properties Designed specifically to fully comply with BREEAM WAT02 and WAT03 assessment criteria for water leak detection and prevention, the Series 7 range of systems will detect any minor and major water leak from both the site boundary and internally within the building.

Activated by irregular flow levels identified by the consumer, this range of systems can identify these different flow levels and therefore leakage rates, e.g. continuous, high and/or low level, over set time periods with a self-learning function which monitors normal water consumption allowing for limits to be set at 10% above normal usage.

The single and dual channel systems work by monitoring the number of pulses given out by the pulse reader attached to the top of the internal and external water meters sending a pulse count to the Series 7 control panel after every 1 or 10 litres of water flow.

These systems include an audible and visible alarm as standard with the option of automatic shut off valves to isolate the water supply when

a water leak has been detected.

The controller is completely adaptable to suite the user's requirements with several adjustable parameters and operational features. Please read our Series 7 technical specification for full details.

Waterguard PIR Systems – Toilets, washrooms and kitchens in any building Available for pipe sizes 15mm – 35mm these sensory systems are designed to work with Waterguard solenoid valves to isolate the water supply in specific regularly frequented wet areas; toilets, shower rooms, kitchens and even water fountains. The unit is sensory activated switching the water supply on when a person enters the room and off when the person exits, with an adjustable time delay between 20 seconds and 20 minutes. The system also has two relay connections allowing it to be used to activate a secondary mains power relay to isolate the lighting and mains supply into the same room.

These systems can also include up to 6 remote PIR sensors for multi-room or complex rooms without line of sight for one PIR controller and when installed in conjunction with our Series 7 systems you will gain maximum BREEAM WAT03 credits.

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Waterguard cont . .

Waterguard Home and Solo – Residential and small business The simple cost-effective solution for residential and small business premises. These intelligent systems will monitor the length of time that water is running, isolating the water supply if continuous water flow exceeds a set time.

These systems continually protect properties by monitoring water usage from the incoming water mains using a flow sensor that allows continuous water flow for a limited time before the controller suspects a leak and automatically shuts off the water with a solenoid valve.

The Waterguard Solo has one level of guard (maximum time of continuous flow) which is usually set by the installer, landlord or concierge with the controls often located in riser cupboards or basements. The perfect solution for rented apartment blocks and social housing with the maximum continuous flow times limited to 10, 20, 30 & 40 minutes.

The more flexible option for high net worth and individual dwellings is the original Waterguard Home. The addition of a wireless remote display allows for maximum continuous flow times from 6 seconds to 40

minutes in 1-minute increments. The supply can be controlled via both the remote display and main controller with 2 switchable guard levels, for occupied and unoccupied. These can also be controlled automatically via the property's intruder alarm. Design your own bespoke system by adding any number of reset switches and remote displays.

Waterguard Puddle – Every vulnerable area in any type or size of building The Waterguard Puddle is the latest development in multi zone water leak detection technology, with each system monitoring up to 5 water leak detection channels. These systems have the advantage of detecting pooling or splashing water from any source i.e. wastewater, ingress of rainwater as well as burst and leaking water pipes.

Our Puddle range is designed to work in ways to suit a variety of applications using various water sensing devices dependent on application. These include, water sensing cable or tape, water sensing feet and/or float switches that can be installed in vulnerable areas.

Its language free control unit requires no setup or maintenance making it the easiest system on the market to install and operate. Alarm only as standard, these systems are also available with automatic shut off valves to isolate the water supply when a water has been detected.

All our leak detection and prevention systems include only WRAS approved plumbing components and are compatible with the Waterguard DataCom, which provides a remote water leak notification service via SMS when a leak is detected.

Contact the office on 01226 244200 or email enquires to sales@waterguard.co.uk for further information. www.waterguard.co.uk

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HIGH QUALITY

SOLUTIONS The ARMA Award-winning Future Group partners with property managers to deliver high quality, fully-compliant block lighting, fire and life safety, security and electric vehicle charging solutions.

We are dedicated to meeting the real needs of property and estate managers and pride ourselves on our fresh and competitive, complete turnkey service across four divisions: • • • •

Future Lighting Future Fire Systems Future Security Solutions Future Fuel

We build strong partnerships with block managers to deliver bespoke, affordable, energy efficient lighting solutions. Our mission is to create proactive long -term relationships with our clients to remove lighting maintenance and upgrade hassle from any block management 'to do' list, as well as saving time, money and energy.

Our offer is tailored to fit our customers' exact requirements.

• We offer a free lighting audit to all clients • We build strong 1:1 partnerships with property managers led by our directors • We consult extensively with residents • We install bespoke lighting solutions that exactly meet customers' needs • We finance installations to make the switch cost neutral • We offer a 5-year guarantee on all our installations

Our lighting installations are guaranteed to reduce energy consumption, cut ongoing costs and improve the aesthetics of outdated block lighting. Beginning with a free site survey, we

Future cont . .

provide a valuable gold standard service that cuts the stress for block managers with hectic schedules.

Using high specifications and the latest in cutting-edge technology combined with expert knowledge, we can guarantee upwards of 70% savings and a tangible ROI in a surprisingly short time.

Future Fire Systems was launched in 2017 and specialises in both active and passive fire

protection, in design, installation, commissioning/handover and maintenance.

Bradley Parker is the driving force behind the company and is a qualified electrical engineer with more than 20 years' experience as a fire protection engineer. A passionate advocate of effective fire and life safety systems, Bradley is driving forward a campaign to help property managers in their fight against wedging open fire doors.

Partnering with an industry-leading wireless fire alarm manufacturer, HOLD IT! will soon be launched as a safe and legal solution that allows fire doors to be held open safely, while automatically closing them in the event of a fire alarm activating. Bradley is also actively campaigning to help property managers

comply with the British Standard recommendation on weekly fire alarm testing, which is simply not realistic. His solution is 'Train The Trainer', whereby block property cleaning teams are trained to test and document fire alarm testing.

When fire alarms are in fault in unmanned blocks, residents and their property are put at risk. In response Bradley has created NOD, a fire life safety systems auto-notification device that can be retro-fitted into existing fire alarm panels. It monitors systems in real-time, sending signals to a cloud-based App' via 4G technology and is now being used successfully by block managers to protect residents and give them peace of mind 24/7.

Foreseeing the requirement for CPD to become mandatory for block managers, Future Fire Systems has become a member of the CPD Certification Service which accredits training materials via a team of experienced CPD assessors. Modules include Active Fire Protection, Passive Fire Protection and Emergency Lighting.

Future Group has responded to the call for action on climate change and the growth in plug-in electric vehicles by launching Future Fuel, which is partnering with Wallbox to deliver a simple EV charging solution to the block management sector.

Wallbox manufactures innovative, intelligent and inexpensive charging points for electric and hybrid cars. One simple wall-mounted control panel in the car park will feed up to

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Future cont . . five charging points that block managers can open up to residents and their guests.

Residential blocks can even generate revenue by opening up one or more charging points to the public. Chargers are designed with stateof-the-art technology and sophisticated design, working in tandem with myWallbox - an energy management platform that connects residents to their charging point 24/7. It is accessed through the myWallbox mobile phone App or via the internet.

The system is simple to install, with no complex electrical work required. And there are no costs to be passed on to residents Future Group is an Accredited OLEV installer, allowing Future Fuel to apply for government grants to cover the cost of installation.

TM

GROUP The new business is led by Sean Cassidy, an accredited life safety and security systems engineering consultant with more than 22 years' experience of auditing, design, implementation, testing and inspecting security systems. Sean has extensive knowledge of emerging technologies across various platforms and is committed to bringing a fresh new approach to block security.

Future Security Solutions is about to completely revolutionise door access for UK property managers, future-proofing entry systems in the block sector and ensuring total peace of mind for residents.

Property managers increasingly need specialist advice on residential block safety, security and access systems and have been calling for a complete turnkey service with security sitting alongside lighting and fire safety as the final piece of the 'electrical facility' jigsaw. In response, on 1 May, Future Security Solutions, was launched to meet the growing demand for knowledge leaders in this sector.

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Our values, our reputation At Future Group, full compliance with current lighting and electrical legislation and industry regulations is vital to our reputation.

We are rigorous in keeping our engineers and technicians fully up-to-date with the latest industry standards and we are NICEIC and

ELECSA approved contractors, Constructionline registered and an Alcumus SafeContractor. We achieved Quality Assurance accreditation in 2018 for all our inhouse systems including our training and development programme.

We pride ourselves on exemplary levels of customer service, providing dedicated client relationship managers for property managers and supplying the Big Change app to clients and their residents in order to deliver total transparency.

Our client approval rating is so high that more than 90% are happy to recommend us to others.

From launch, the company has saved clients thousands of pounds in energy and maintenance costs and the Group has successfully positioned itself as a thought leader in the residential leasehold market. www. future-group.uk

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Adiuvo

SPECIALISED CALL HANDLING Their teams can provide the following services: Out of Hours Response The core Adiuvo service; triage for all incoming calls (under agreed procedures) to identify real emergencies that are their clients' responsibility and deal with issues from instruction to completion whilst reporting in real time.

If required, they can also source and provide relevant approved contractors, all while the system provides full, accessible updates.

During the course of their work, Adiuvo staff will always protect the asset from material damage and staff, residents and visitors from any Health & safety issues while providing the highest levels of customer service to the caller.

Full Outsourced Maintenance Desk Adiuvo can act as a virtual team of assistants for a portfolio or Property Manager; immediately dealing with issues (up to an agreed remit) and corresponding with clients regarding major issues.

Specialised Warranty Service Providing developers and with an outsourced After Sales service for the twoyear cycle.

Adiuvo are the only specialised call handling service for the property management industry; a fact that still surprises its founders, Colin Stokes and Julianne Cott (former Property Managers themselves).

They started the company to provide a new level of professionalism when it comes to emergency and out of hours responses offered by block and lettings managers.The feedback received from residents and landlords re the usual out of hours services was dismal- something needed to change and so, Adiuvo was born.

Adiuvo only employ qualified, professional, property industry staff - both IRPM members and customer service experts.

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Reception and Overflow Facilities Knowledgeable and experienced property staff to take additional calls when teams or staff are unavailable due to sickness or training etc.

Following an upgrade of their systems, all of the above can be offered via multiple channels (chat, WhatsApp etc.) alongside the traditional call centre solutions.

Adiuvo are continually looking to innovate and have launched a new company F%ur to provide outsourced and white labelled lettings management for the all-inclusive cost of 4%, furthermore they will be showcasing their new video walkthrough service and its capabilities for the first time at Flat Living the roadshow. www.adiuvo.org.uk Flat Living the roadshow 2019

ECO Matters

ULTRAFAST BROADBAND: IN PARTNERSHIP WITH

ECO M Ultra-Fast Broadband: Openreach in partnership with ECO Matters ECO Matters have joined forces with Openreach to aid them in their government-backed quest to roll out future-proof, full fibre, 1Gbps broadband technology across the UK.

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The new Ultra-Fast Fibre is 20 times faster than the average speed of 46 Mbps currently being achieved and will make home-working, entertainment streaming and keeping in touch with family and friends a breeze for you and your residents.

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ECO Matters cont . .

What makes FTTP so good?

It’s always on. There’s no go-slow with FTTP (Fibre to the Premises) full fibre technology – just better performance, impressive speeds, zero buffering and less drop-outs.

Never lets you down. Fibre optic cables are so powerful and resilient, they’ll never degrade like copper, so you can always rely on being connected to big bandwidth wherever you are.

Ready for anything. Be unstoppable online, on everything from phones, tablets, smart appliances, laptops, desktops, VR headsets, smart glass - and even the heating button in your home.

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Openreach will do all the legal leg work to get wayleave agreements in place and ensure that there will be no breach of your lease agreement.

IN PARTNERSHIP WITH

ECO M There will be no cost to you or your residents- we’ll install a full fibre connection to your building for free as part of Openreach’s ‘Fibre First’ programme.

Residents will not be obligated to sign up to broadband services- if and when they wish to, they can approach a service provider of their choice to link them up to the super-fast broadband with no obligation to BT.

For further details around Openreach’s plans and the positives of utilising ultra-fast broadband visit our website.

Give us a call or drop us an email to discuss how we could help arrange for ultra-fast broadband infrastructure to be installed at your building: Tim Peters tim@ecomatters.org.uk 07979 887672 / 01444 235 509 www.ecomatters.org.uk

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askporter

STREAMLINING THE PROCESSES BEHIND PROPERTY MANAGEMENT ‘Our mission is to streamline the processes behind property management, reduce costs for agents and give everyone in a building or home a personal assistant.’

Named 'Porter', our tenant-facing chatbot & back-end automated workflow system eliminate mundane, repetitive tasks for letting agents & property managers from qualifying leads or arranging viewings to chasing & reconciling rental arrears & coordinating plumbers or electricians for maintenance.This allows these property managers to focus on what they do best-winning new business & instructions.

Porter acts as a 24/7 concierge, answering lease queries for tenants & guiding them through the full leasing cycle & is accessible via any

communication channel; from text to voice & WhatsApp to Facebook Messenger.

By using askporter, agents can significantly improve their productivity by increasing their managed portfolio without increasing headcount.

As every conversation with Porter is logged & tagged, our agent dashboard serves a dual purpose with dynamic search CRM functionality providing permission based access to key information with ‘Google’ style interface.

Agents can ask Porter ‘Where is the tenancy agreement for 100 London Road?’ or ‘How many viewing requests have I had this month?’

askporter is an end-to-end AI property management platform.

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askporter cont . .

With our machine learning algorithms, Porter can proactively prompt agents to unusual trends, a boiler being serviced excessively over a short period for example, or that they’re overpaying for contractors compared to other agencies in their postcode.

This insight allows agents & property managers to offer better service to their clients whilst ensuring their portfolio is managed efficiently.

Backed by Google Assistant Investments & an alumni of Pi Labs, the UK’s leading PropTech accelerator, askporter fundamentally changes how many space from residential to commercial, block to industrial is managed for the better for landlords, tenants & agents.

Further to this, through our Porter Pioneers programme, we have worked in consultation with seven initial UK companies mapping every task, process & activity their organisation undertakes, understanding their business KPIs & logging times & costs for each

task. With this analysis, we have been able to populate our chat flows & begin automating the tasks ensuring Porter will reflect real life client challenges.

Our customers; Property managers or agents undertake administration, compliance, lease requirements, tenant sourcing & rent collection on behalf of the property owner for a fixed fee.

Within the UK, increasing regulatory burdens such as the incoming ban on tenant fees squeeze these fixed margins further. As the demand for rental properties increases, agents are physically restricted to a number of

managed units without the risk of hiring new staff stifling their business.

At the same time, the rise in efficacy of AI solutions is uniquely suited to the property management market given it follows a logical, regimented & predictable process. With Porter at the front line of tenant communications & automating the necessary but low-value tasks, property management companies can increase returns, reduce costs, better maintain their properties. They will also improve overall tenant experience & enjoy peace of mind around regulatory & compliance-based issues. www.askporter.com

askporter is an all-in-one property management platform that includes every tool you need to delight landlords and tenants.

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LEADING SUPPLIER OF MAILBOXES OVER TWO DECADES DAD UK-DECAYEUX is a French family run business since 1872 focused on security products and innovation. We have production sites in the Northern France, near Abbeville, in Germany and Poland.

Based in Ashford, Kent, we have been a leading supplier of mailboxes for over two decades and were the first to manufacture a mailbox Secured By Design, accredited by the police.

You can discover our full range of mailboxes

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and some projects, such as The Baltimore Tower in the Isle of Dogs, The London Olympic Village, The Residence in Nine Elms, the Titanic Quarter in Belfast, on our website: www.dadgroup.co.uk.

We are now glad to introduce to the Flat Living readers a solution that will enhance the community spirit as well as helping the Property Managers and Concierges to manage smoothly the parcel deliveries and to communicate with their residents.

A DECAYEUX C O M P A N Y

MySmartBox acts as a Concierge Services Hub combining: • electronic parcel lockers to retrieve or return 24/7 parcels, fresh food, laundry, to lend items to each other.

• the Walter app to share information with the Property Manager, the residents, and eventually neighbourhood shops or services providers.

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The Walter app is presented with three levels: • Walter app is designed to have a social and societal dimension, fostering social cohesion. This app is dedicated to improve the everyday life within multiple occupancy buildings, helping communication between its occupants.

MySmartBox becomes integral part of this community, as residents can not only receive their parcels, but also barter, lend

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items and receive special offers from local businesses.

• This digital notice board is a substitute to the standard notice boards. Walter Board includes the key elements of Walter App and displays real-time information.

• Walter Partners is a digital solution bringing together local professional services and local residents. With Walter Partners, our professional partners embrace our vision.

MySmartBox improves the end users experience by leveraging new professional services accessible through our solution.

MySmartBox was twice awarded at the CES Las Vegas, annual trade show dedicated to the High Tech organised by the Consumer Technology Association: first in 2018 for MySmartBox in the Smart Home Category and in 2019 for the Walter app. in he Smart Cities Category.

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DAD UK cont . .

We recommend the GSM system, the WiFi can be used alternatively.

MySmartBox has encountered a large success in student accommodations. We installed MySmartBox in the largest one in France called ECLA Palaiseau near Paris and the first student accommodation in the UK was installed in Durham.

In the residential sector we have the same success with French developers such as Cogedim, or large building companies such as Vinci Construction. In the UK a big interest is coming from developers and iconic projects with a recent first installation in Chiswick (32 smart lockers mixed with 117 mailboxes).

For information you can also see a great example of its application in the workplace in San Fransisco on our specific website: https://mysmartbox.solutions/walter/.

In France the solution has also been implemented in the retail with smart lockers installed on the car parks of big wholesalers noticing a great impact on their traffic and sales.

Indeed, it avoids to queue in the stores at heavy times and allows the clients to retrieve their items when the stores are closed. first time at Flat Living the roadshow. www.dadgroup.co.uk

PMR

PROPERTY MANAGEMENT RECRUITMENT

RECRUITING THE RIGHT STAFF FOR YOU

Property Management Recruitment (PMR) are an established niche recruitment company that specialise in staffing for the Property management, PRS and Student Accommodation sectors.Trading for the past 10 years we have established a strong client base and work alongside the majority of managing agents, developers, owner operators as well as private freeholders & right to manage companies.

The Directors have over 30 years recruitment experience and along with the 3 teams of consultants we have a great understanding and knowledge of all buildings, along with vast candidate relationships to always find our clients the right match.

What We Do PMR are able to assist with all recruitment needs from temporary cover, permanent replacements for existing staff or helping to build a new site team for mobilisation, or alternatively we have an outsourcing product where we can TUPE all staff and manage your HR and staffing employment on your behalf.

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PMR cont . .

Temporary Staff We have always prided ourselves on finding the residential block management sector the best temporary staff possible, and to ensure they are fully vetted and trained to provide the service lessees and residents expect. We aim to always pay our staff good rates which may mean we are potentially more expensive but ensures the quality that the buildings require to continue to run smoothly in the absence of the regular site staff.

We provide a 24/7 emergency out of hours service for all clients, where you will always get through to one of consultants who have access to a large pool of available temporary staff, this will always give our clients the peace of mind that if they have staff members call in sick or they need immediate additional staff it can be arrange promptly.

essential to ensure we approach and find the right staff.

Working closely with the Hiring/Property Manager is just as important, we are able assist with the creation of job descriptions or salary research before advertising to guarantee the quality of candidates we are looking for will apply.

We have access to various job boards alongside our database which has over 10,000 existing candidates looking for a new challenge, to give us the exposure to the market.

HR Solutions/Contract/Outsourcing

Permanent Staff

Should you be a property management company or an RTM and do not have the HR resources and believe you would benefit from a specialise to oversee the management of your site staff, then our outsourcing product would be exactly what you need.

Finding the best permanent staff is something we thoroughly enjoy, and understanding our client’s values, company ethos and brand to is

We manage all staff TUPE for incoming employees, payroll, free recruitment for

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replacement staff, absence management, Fire, Health & Safety and Customer Service training, full legal cover for claims and tribunals.

As well as being provided your own client account manager for generic HR support. This is a one stop shop for all HR needs across your residential portfolio. We currently employ over 250 permanent staff in this capacity.

Training PMR also have our own specialised training academy which forms part of our HR/Contract team, this as stated involves in-house Fire, Health & Safety and Customer Service training, which can be upgraded to an NVQ in Customer Service should this be desired.

These courses have now been rolled out to external clients following the successful feedback, these can be purchased for a reasonable price on interest. www.pmr.uk.com

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Hamilton Darcey Hamilton Darcey Surveyors – Providing property managers, landlords & developers with the expertise to maintain the value of their portfolios.

Hamilton Darcey are an RICS firm of Chartered Building Surveyors and Interior Design experts who specialise in the residential property sector.

With offices in London and Birmingham, we help property managers, landlords and private developers to maintain the value of their portfolios throughout London, Home Counties and the Midlands.

BUILDING SURVEYORS & INTERIOR DESIGN

EXPERTS

‘Any significantly advanced technology is indistinguishable from magic’ Arthur C Clarke’s law.

The real estate industry isn’t known for magic but at askporter they think it should be.

Imagine having a personalised assistant that can intelligently help manage any space all in one platform. Pretty magical, right?

Cut maintenance by 50%

Stop fire-fighting.

Start selling.

Get powerful business insights

www.askporter.com

Create magical experiences

Hamilton Darcey cont . .

What sets us apart?

Our Core Services

Being responsive and reliable is important to our clients and it’s important to us.We pride ourselves on our approach to working with a client in order to maximise the value of their assets.

Project Management & Major Works (Section 20)

Our core values Approachability – As a relationship focused and results driven firm, we are here to guide you through the best possible process and provide you with trustworthy advice and assistance.

Experience – Our Partners have [tb1]over 40 years combined building surveying and building design experience in the residential property sector.

Professionalism – Our private and professional approach is the backbone of our business and we pride ourselves on our client retention rate.

Reliability – We are fortunate to have an extensive network of reliable contractors and trained consultants who produce consistently high results.

Why do our customers choose to work with us?

We are recognised for our: • Reliability on Schedules • Director’s experience and influence on projects • Technical expertise • Transparency on fees

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With a wealth of experience acting as Contract Administrators, we understand the need for a bespoke approach to take projects from inception through to completion. Our major works process is highly regarded amongst managing agents and landlords.

Interior Design We provide interior design services either on a stand-along basis or as part of a Major Works contract. We advise on the full spectrum of design options to achieve your individual requirements whilst maintaining consistency with the building’s age and location as well as providing cost estimates, ongoing management of design projects and liaison with contractors to ensure projects are undertaken within budget and to the desired standard.

Planned Maintenance Our knowledge of building element life spans enables us to produce long-term maintenance programmes, typically lasting 10 years, which facilitates accurate budgeting of maintenance costs across the programme’s life cycle. We prepare detailed plans for all types of buildings, ranging from listed, large developments to small modern buildings.

Party Walls Whether you are doing works or have received a notice from your neighbour, our experience

will ensure this process runs smoothly. We can resolve issues that may arise and issue party wall awards.

Licence to Alter It’s common practice that leaseholders will need a licence in order to make alterations to their property.

We are experts in providing technical advice to both Landlords and Leaseholders in respect of planned alteration works to the Leaseholder’s demise.

Reinstatement Cost Assessment We prepare reinstatement cost assessments to ensure your buildings insurance premiums are correct. Our reinstatement cost assessment provides consideration to demolition costs, rebuilding costs, special features, professional fees, geographical area, the impact of legislative changes and whether the building is listed or situated in a conservation area.

What’s the full list of services we cover?

• • • • • • • • • •

Major Works Planned Maintenance Programmes Party Wall Matters Licence to Alter Right to Light Reinstatement Cost Assessments Interior Design Defect Inspections Building Surveys Planning & Listed Building Applications

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Hamilton Darcey cont . .

Hamilton Darcey Insights: Key Facts and CPD education for the leasehold sector.

We are the editors of the Flat Living Major Works section and have recently provided the magazine and its readers with some valuable insights into Major Works projects and how to choose the right surveyor.

Recently added posts in 2019: • Top 10 Block Management Oversites on Major Works • Is your project being managed properly?

• Repairing historic windows • How Planned Maintenance can save you time and money If you require some advice on anything discussed above, please contact: Fiona or Chris on 0207 164 6889 or call Toby on 07952641634. www.hamiltondarcey.co.uk

PM50 An Introduction

Property Management 50: Recognising and celebrating excellence in residential property management.

Property Management 50: Recognising and celebrating excellence in residential property management.

The teams at Flat Living and Property Management Recruitment felt it was time for some recognition and celebration of those in the property management industry who are working hard in their applicable areas. We wanted to bring genuine recognition to you in an open and transparent way and so, PM50 was born.

Between our two teams, we identified a number of people who we believe should be recognised, but it’s certainly not just down to us. The vast majority of those who made the list have been nominated by their bosses, peers and suppliers. The heart-felt comments that came along with the nominations were fantastic to read- it really showed us what great work has been going on over the past 12 months.

The categories are: • • • • •

Influencers Legends Property Managers Rising stars Suppliers

We have amazing individuals working at all levels, both within managing agents and the suppliers supporting them, and we feel that it is important to appreciate these individuals and to recognise their contributions in different areas.

PROPERTY MANAGEMENT RECRUITMENT

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PM50 Judges

JUDGES Our judging panel has been handpicked for their own personal contributions to the industry. They are well respected and known in the industry and are able to offer a range of different insights in the judging process.

These five are legends in their own right for the work they are doing to raise standards in their respective areas and we are delighted that they are involved in the process of choosing our Property Management 50.

Each category in the Property Management 50 had its own score sheet, but the judges were looking at the following criteria where relevant: • • • • •

Leadership Strong industry engagement Impact Growth Customer Service

• • • • •

Innovation Transformation Creativity Development Client relationships & feedback

Alice Cadfan-Lewis

Claire Gibbons

Tony Hymers

Sue Petri

Managing Director Block Recruit

Director Claibon Property Services

Director Burlington Estates

Managing Director Sue Petri Consulting

Jeff Platt Managing Director Section 20 Ltd

Our Property Management 50 judges are well respected and known in the industry, and are able to offer a range of different insights in the judging process.

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PM50 Property Managers

PROPERTY MANAGERS Charlotte Atkinson

Rebecca Beard

Property Manager SPL Property Management

Insurance & Fire Safety Consultant Beard & Ayres Block Management

“Charlotte's positivity is infectious she works hard to build and maintain excellent Client Relationships.”

“Rebecca puts the customer at the heart of everything she does and always goes above and beyond.”

The solid foundation of our industry and often unrecognised individuals working hard to achieve high quality service and customer satisfaction.

Richard Daver

Jo-Ann Deeks

Joaquim Fillola

David Goldberg

Managing Director Rendall & Rittner

Head of Block & Facilities Management Grainger

Managing Director Encore Estate Management

Founder & CEO POD Management

“A Fellow of RICS and with over 25 years experience, Richard has a wealth of knowledge and has established a firm place in the industry.”

“With over 20 years experience JoAnn continues to pursue excellence in customer service and innovation in property management.”

“Joaquim shows strong leadership, focuses on customer service and looks to improve standards across the sector.”

“With both experience and respect from the industry, David’s has a hands on approach and has become known for building strong teams and challenging the industry we work in.”

William Heneker

Simon Hill

Ian Hollins

Michael Jacobs

Managing Director Lamberts Chartered Surveyors

Head of Block Management Moat Property Management

Founder & Director Clear Building Management

Managing Director Michael Laurie Magar

“Past Chairman of the ARMA Council and over 25 years experience, William enjoys the challenge of p ro p e r t y m a n a g e m e n t a n d encourages high levels of satisfaction across the company.”

“Simon has sucessfully created a block management arm of the business from scratch and not without obstacles.”

“Ian focusses on client commitment, financial transparency, customer service and community/industry engagement.”

“Michael set up MLM in 2000 and now sits on the ARMA council and strives to drive change in the block management industry.”

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PM50 Property Managers

PROPERTY MANAGERS The solid foundation of our industry and often unrecognised individuals working hard to achieve high quality service and customer satisfaction.

Beth Lancaster

Lee Matthew Gregori

Senior Property Manager FirstPort

Head of Warwick Premier Warwick Estates

“Beth is a valued member of the team at FirstPort and goes above and beyond the for sites that she manages.”

“Focussed and dedicated with both personal and company development Lee is well respected in the Warwick team.”

Annie McGrandles

Niall McGuinness

Gemma Radcliffe

Catherine Riva

Co-Director Burlington Estates

Partner/Head of Residential Property Management, Stiles Harold Williams

Director & Senior Property Manager Carrick Johnson Management Services

Director Rendall & Rittner

“Having led the HML team since 2005, Robert has been instrumental in the strategic direction of the company and its continued growth.”

“Niall’s personable demeanour is responsible for a commendable client retention rate and a highly motivated team.”

“Gemma's passion and service shine. She regularly attends industry events and actively promotes the sector.”

“ W i t h ex t e n s i v e ex p e r i e n c e Catherine specialises in large and complex mixed use teams and is an inspiring leader for the team.”

Emily Shepcar

Jonathan Smith

Calum Watson

Alex Wilson

Head of Property Management SPL Property Management

Managing Director Trinity

Managing Director D&G Block Management

Property Manager PBM Property Management

“Emily is passionate about the development of her team and is always supportive and encouraging to all of us.”

“Not content to rest on his ‘laurels’ Jonathan is always striving to improve, by learning from the past, listening to our customers’ needs and focussing on customer service.”

Delivering a personal and knowledgeable service, Calum meets and exceeds high expectation of clients consistently.

Remarkable customer service skills - so communicative; keeping all stakeholders informed throughout.

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PM50 Rising Stars

RISING STARS Maybe they have only been in the industry a short time, but could they be the leaders of the future?

Nick Basra

Claire Bates

Lara Bunter

Service Charge Accountant & Owner Block Accountants

Property Manager Hillcrest Estate Management

Property Manager SPL Property Management

“Nick has become a leader in the sector at a young age- to do so in the correct manner is impressive."

“Claire is knowledgeable, friendly and honest with the client who is her core focus at all times."

“Lara has shown huge initiative and willingness to learn as a new PM; already gaining the trust of her clients."

Emma Collins

Matthew Lewis

Ben Foley

Senior Property Manager Neil Douglas Block Management

Solicitor Coles Miller

Associate Brethertons Solicitors

“Matthew has lifted standards in the legal environment in the Hampshire & Dorset area and is a trusted SME."

“Ben hugely supports issues arising between lessee and managing agents with non payment of service charge and ground rent arrears."

“Emma engages in learning and is always happy to take on new challenges- one to watch for sure."

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“Riquelle's perseverance and openness to learning ensure she goes above and beyond for her clients and team."

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PM50 Suppliers

SUPPLIERS Delivering innovation and high service levels are qualities not to be overlooked.

Clare Brady

Julian Davies

David Gillard

Jonathan Leitch

Founder & Managing Director Brady Solicitors

Managing Director Earl Kendrick Associates

Director, DMG Building & Maintenance Specialists

Founder JB Leitch

“With entrepreneurial flair and vision, Clare has grown and developed Brady Solicitors as a leading light in the property management industry.”

“Julian's invaluable experience shines through at industry events, trade associations and in publications.”

“David and his team offer a comprehensive maintenance and repair service with amazing customer service.”

“Set up over 20 years, Jonathan has led the firm from strength to strength with over 100 staff and is recognised in the Legal 500 for providing an excellent service to clients.”

Dave Piggin

Colin Stokes

Belinda Thorpe

Neil Woolfson

Managing Director Dwellant

Managing Director Adiuvo

Managing Director Residentsline

Energy Broker Thames Utility Brokers

“As the founder of Dwellant, Dave is definitely a motivating leader, clear communicator and highly respected in the industry.”

“Colin is hands on at Adiuvo and always goes above and beyond to provide the best service to all his clients.”

“Belinda provides support to ARMA, IRPM & FPRA - her role within this industry never stops at insurance.”

“Neil provides amazing service, great advice, detailed analysis of the energy market and competitive pricing.”

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PM50 Legends

LEGENDS They may have been around the block a few times, but each year they are achieving great things.

Karen Bolland

David Clark

Felix Keen

Duncan Llewelyn-Rendall

Business Development Director JB Leitch Real Estate

Chairman Mainstay

Director of Industry Engagement FirstPort

CEO & Founder Rendall & Rittner

“Karen is hugely respected by her peers and makes all of her clients feel like her highest priority.”

“As former Chair of both ARMA and IRPM David consistently displays excellent strategic expertise and leadership to not only his team but industry wide.”

“With a varied 25 year career, Felix is known for his customer focus, technical knowledge & industry relations.”

“Starting from working home to now managing over 60k units Duncan provides vision and strategy to the whole team at Rendall & Rittner.”

Rob Plumb

Craig Stevens

Brett Williams

Cassandra Zanelli

CEO HML Holdings

Managing Director Warwick Estates

Managing Director Principal Estate Management

Partner Solicitor PM Legal Services

“Robert sees people as the prime asset of HML and this is felt throughout the company and with our clients.”

“Craig started Warwick in his spare room- it’s now one of the most successful companies in our industry.”

“Brett has high standards & is very hands-on- he recognises that success is very much a team game.”

“Cassandra is a consultant to the government re leasehold reforms, runs conferences and remains so approachable.”

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PM50 Influencers

INFLUENCERS

Leading the way in your organisation or even social media, who influences you?

Emma Blaney

Andrew Bulmer

Jonathan Channing

Associate Director Warwick Estates

CEO IRPM

Director JC Property Consultancy

“Emma has a passion for the sector, improving processes and bringing out the best in everyone she meets.”

“A passionate advocate for IRPM members, Andrew has encouraged hundreds to pursue a career in this industry.”

“Perceptive, concise & tenacious, Jonathan has been synonymous with the industry since the 1990's.”

Ryan Collier

Dr Nigel Glen

Samantha Massey

Mark Varley

Director POD Management

CEO ARMA

Head of Compliance and Training SDL Estate Management

Group Head of Health and Safety FirstPort

“Ryan is an outstanding manager but also has a brilliant depth of knowledge and insight within the industry.”

“Nigel represents ARMA in its interactions with Government Ministries, Parliament, relevant bodies, TV and press and is committed to promoting high standards.”

“A champion for women in the i n d u s t r y, S a m a n t h a i s k n o w le d g e a b le , i m p e c c a b ly professional & supportive.”

“Mark is an industry leading advisor on health & safety as well as a regular commentator in the trade press.”

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Exhibitors Residentsline

Residentsline Flats Insurance

Residentsline’s sole focus has always been insurance for flats. Today, 22 years on, Residentsline has grown to be recognised as understanding the intricacies, risks and requirements that are unique to the flats market. Our team of dedicated, friendly insurance experts are passionate about delivering superior products and excellent customer service, making life easier for you.

We pride ourselves on our ability to: • • • • • • •

manage claims quickly and efficiently; work closely with Property Managing Agents to ensure their clients receive the best cover at the best price; deliver market-leading protection through our panel of preferred insurers; provide online ‘property portals’ to assist Residential Management Companies and Property Managing Agents; offer exclusively enhanced policies; provide freeholders and Residential Management Companies with the confidence they need to satisfy their residents’ requirements; and, invest in our staff and systems to ensure consistently great service.

Residentsline are proud to be an affiliate member of ARMA (Association of Residential Managing Agents). Alongside this, our Managing Director, Belinda Thorpe, is an honorary consultant for the FPRA (Federation of Private Residents’ Associations), meaning we are always able to stay ahead of our customers’ insurance needs.

Our dedication to understanding our market is evidenced by healthy retention rate and customers who have been with us from the start. With a close-knit team, a name you can trust and your call answered in person, we know we have a business people enjoy dealing with. www.residentsline.co.uk

4Site Consulting

4site Consulting was established to provide concise and pragmatic safety support to managers of property, covering all aspects of Health & Safety compliance relevant to the needs of the property management industry across the entirety of the UK. We provide Health, Safety & Fire Risk Assessments,Asbestos Surveying & Management, Legionella Management, and Health and Safety Training.We pride ourselves in our highly-skilled team who are directly employed; meaning that our services are never sub-contracted.

Adiuvo

Adiuvo are the only specialised call handling service for the property management industry, started by two former Property Managers to provide a new level of professionalism to out of hours responses offered by block and lettings managers.

Adiuvo employ both IRPM qualified staff and customer service experts to triage all incoming calls, deal with emergencies, report in real time to our clients and, if necessary, supply contractors.

It is important to us that the services we provide make a difference to our clients and protect the Health and Safety of their properties, leaseholders and residents alike whilst simultaneously assisting compliance with Health and Safety laws.

Our 2018 statistics below speak for themselves and our recent survey of over 200 clients resulted in a 9.14 score out of 10 service satisfaction rating.

As well as being bespoke and relevant, our services and recommendations are always completely impartial and independent which has helped us to achieve trusting and long-term working relationships with our clients who often rely on us to advise on their portfolio of properties across the UK.

Ongoing investment in state of the art AI technology signals that we will shortly be offering multi channel support alongside the traditional call centre solution and all clients will soon benefit from our new monthly statistical analysis.

www.4siteconsulting.co.uk

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www.adiuvo.org.uk Flat Living the roadshow 2019

Exhibitors DAD UK-DECAYEUX

askporter

Is your team stuck in a world of manual data entry processes and clunky, single-task apps? askporter is an all-in-one property management platform that includes every tool you need to delight landlords and tenants. Managing agents can hand their tasks to a magical assistant at every step of the journey – from arranging viewings and inspections, to resolving issues and chasing rent. www.askporter.com

Bishop & Sewell LLP

A DECAYEUX C O M P A N Y

DAD UK-DECAYEUX is a French family run business since 1872 focused on security products and innovation. We have production sites in the Northern France, near Abbeville, in Germany and Poland.

Based in Ashford, Kent, we have been a leading supplier of mailboxes for over two decades and were the first to manufacture a mailbox Secured By Design, accredited by the police. You can discover our full range of mailboxes and some projects, such as The Baltimore Tower in the Isle of Dogs, The London Olympic Village, The Residence in Nine Elms, the Titanic Quarter in Belfast, on our website.

MySmartBox & Walter is a set that will enhance the community spirit as well as helping the Property Managers to manage smoothly the parcel deliveries and to communicate with their residents combining: • electronic parcel lockers to retrieve 24/7 parcels, fresh food, laundry, to lend items to each other.

• the Walter app to share information with the Property Manager, the residents, and eventually neighbourhood shops or services providers.

The Walter app is presented with three levels:

Bishop & Sewell LLP is a long-established, full service Central London law firm – with an international reach – specialising in personal, property and commercial legal matters.

Founded originally on our property expertise (in 1979), we have an award winning team of leasehold experts specialising in leasehold reform legislation including lease extension and freehold purchase. We can also help you with ‘right to manage’, missing landlords and basement & vault ownership.

Bishop & Sewell are also founders and committee members of ALEP, (the Association of Leasehold Enfranchisement Practitioners), an organisation committed to promoting excellence and best practice in the industry. Mark Chick is our Head of Landlord & Tenant and is a director of ALEP and sits on its committee.

We can also help with a variety of issues affecting leasehold properties and work closely with the dispute resolution and commercial property teams here at Bishop & Sewell, to provide sound advice on a range of matters. These include service charge disputes, possession cases and other property litigation. Karen Bright heads up our Litigation & Dispute Resolution team.

• Walter app is designed to have a social and societal dimension, fostering social cohesion. This app is dedicated to improve the everyday life within multiple occupancy buildings, helping communication between its occupants. MySmartBox becomes integral part of this community, as residents can not only receive their parcels, but also barter, lend items and receive special offers from local businesses.

• This digital notice board is a substitute to the standard notice boards. Walter Board includes the key elements of Walter App and displays real-time information.

• Walter Partners is a digital solution bringing together local professional services and local residents. With Walter Partners, our professional partners embrace our vision. MySmartBox improves the end users experience by leveraging new professional services accessible through our solution.

MySmartBox was twice awarded at the CES Las Vegas, annual trade show dedicated to the High Tech organised by the Consumer Technology Association: first in 2018 for MySmartBox in the Smart Home Category and in 2019 with the Walter app in the Smart Cities category.

MySmartBox & Walter have encountered a large success in student accommodations. We installed MySmartBox in the largest one in France called ECLA Palaiseau near Paris and the first student accommodation in the UK was installed in Durham.

In the residential sector we have the same success with French developers such as Altarea Cogedim, or large building companies such as Vinci Construction. In the UK a big interest comes from the major developers and iconic projects. www.dadgroup.co.uk

www.bishopandsewell.co.uk

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Exhibitors ECO Matters

The Future Group TM

ECO M GROUP ECO Matters provide insulation and other eco-friendly, bill-reducing measures using government grant schemes. Their work is largely focussed on blocks of flats- especially those that use electric heaters.

They have recently joined forces with BT Openreach to aid them in their government-backed quest to roll out future-proof, full fibre, 1Gbps broadband technology across the UK. The new Ultra-Fast Fibre is 20 times faster than the average speed of 46 Mbps currently being achieved and will make home-working, entertainment streaming and keeping in touch with family and friends a breeze for you and your residents.

What makes FTTP so good?

• It’s always on. There’s no go-slow with FTTP (Fibre to the Premises) full fibre technology – just better performance, impressive speeds, zero buffering and less drop-outs.

• It never lets you down. Fibre optic cables are so powerful and resilient, they’ll never degrade like copper, so you can always rely on being connected to big bandwidth wherever you are.

• Be ready for anything. Be unstoppable online, on everything from phones, tablets, smart appliances, laptops, desktops, VR headsets, smart glass – and even the heating button in your home.

We will do all the legal leg work to get wayleave agreements in place and ensure that there will be no breach of your lease agreement. There will be no cost to you or your residents- we’ll install a full fibre connection to your building for free as part of Openreach’s ‘Fibre First’ programme. Residents will not be obligated to sign up to broadband services- if and when they wish to, they can approach a service provider of their choice to link them up to the super-fast broadband with no obligation to BT. www.ecomatters.org.uk

Fixflo Block

The Future Group is a market-leading supplier of lighting and fire and life safety systems, delivering an award-winning service to the residential block market.The company specialises in designing and installing bespoke systems to meet the needs of the leasehold sector with a strong emphasis on affordability, energy efficiency and customer service.

Future Lighting partners with property managers to reduce energy consumption, cut costs and deliver high quality, low maintenance block lighting. Beginning with a free site survey,we provide a gold standard service that eliminates the problems associated with poor design and unskilled installation.With high specifications and the latest in LED lighting technology, combined with our expert knowledge,we guarantee 70% energy savings and ROIs of less than three years.

As one of the first companies to offer retrofit LEDs to residential blocks, our offer is tailored to exactly meet customers’ needs: • Providing free lighting audits • Building strong partnerships and consulting extensively with property managers and residents • Providing clients with a designated account manager to deliver a client-focused service every time • Designing bespoke lighting solutions • Offering a 5-year guarantee on all installations and providing finance to make the switch cost neutral We are proud of our green credentials and are committed to delivering affordable, sustainable block lighting using our in-house team of highly qualified engineers,whose skills in lighting design, installation and maintenance are second to none.

Future Fire systems was established in 2017 to meet the fire and life safety needs of property managers and their residents. Property managers and the leaseholders they work with are only too well aware of the devastating impact of fire on blocks of flats. Our mission is to help you protect your block to the very highest standard.

The company delivers service and maintenance in all aspects of fire protection.We provide a total end-to-end service to property managers, to ensure compliance to statutory legislation and fire regulations of the blocks you manage and continuing maintenance and aftercare,which we believe is second to none.

The Future Group was named as ARMA’s Industry Supplier of the Year 2017 and took the Customer Service Award at this year’s ARMA ACE Awards,while Future Group directors Jamie Willsdon, Jordan Begg & Bradley Parker have all been named in the News on the Block Hot 100.

Designed by block managers for block managers, Fixflo Block ensures simple, clear reactive repair reporting, proactive works order management and planned maintenance.

Our achievements The Future Group builds strong partnerships with block managers to deliver bespoke, affordable, lighting and fire and life safety systems.We have helped our clients save a staggering £450k in the last 12 months alone.

Fixflo Block (“Block”) provides the means for block managers to centralise and streamline on-site maintenance, giving them conformity, oversight and control. Block allows for the reporting and resolution of reactive repairs, as well as the management of planned and preventative maintenance.

Excellent customer service is at the heart of what we do; it plays a key role in our success. Our client approval rating is so high that more than 90% are happy to recommend us to others and as a result our customer base has almost doubled and turnover is up by 400% in our first three years of trading.

www.fixflo.com

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The Future Group has been recognised for the quality of its services to the leasehold market, winning the ARMA ACE Awards Industry Flat Living the roadshow 2019

Exhibitors Supplier of the Year 2017 and the 2018 Customer Service Award.

New products At Future Group we are constantly striving to improve our customer offer. This winter Future Fire Systems is launching NOD – an autonotification device that retro-fits into existing fire alarm panels. NOD monitors block fire safety systems in real-time, sending signals to a cloud-based App’ or web portal via a 4G SIM and notifying property managers of any issues.

In 2019 we will be delivering new security/access control and electric car charging services and we look forward to sharing these with you as they come on line over the next few months.

Our experience in the marketplace means that we are accomplished in providing cover for all types of flats and apartments including mansion blocks to new build apartments, converted houses to listed buildings.

We work with a range of clients who include Residents’ Management Companies, Property Managers, Developers and Freeholders.

Being responsible for locating, reviewing and deciding on the correct level of insurance cover can sometimes be a daunting process. We aim to assist you by using our knowledge and experience to simplify this process for you whilst ensuring that you are provided with the most comprehensive products available…at the right price! www.londonflatsinsurance.co.uk

www.future-group.uk

Hamilton Darcey LLP

Hamilton Darcey LLP is an RICS regulated Chartered Surveying practice based in London. We undertake instructions relating to all aspects of Building Surveying and Design services with a particular specialism in the high end residential sector.

With a wealth of experience spanning a range of disciplines, including major works project management, statutory compliance, neighbourly matters and technical due diligence, we act as a trusted advisor to both individuals and corporate entities.

We pride ourselves on offering our clients a complete range of property advisory services and providing them with insightful, valuable and timely assistance whatever their specific requirements. www.hamiltondarcey.co.uk

London Flats Insurance

PMR

PROPERTY MANAGEMENT RECRUITMENT PMR specialise in assisting Residential Managing Agents, Developers and Right to Manage companies with onsite staffing. Working mainly in the London region, we specialise in providing management and front of house staff to a variety of luxury residential developments.

With over 40 years’ experience between the most senior members staff, our industry knowledge is second to none. Our talented and proactive team understand the needs of our clients and always aim to provide a prompt and efficient service with minimal fuss. We ensure all requirements are met and carried out to a meticulous standard, with our focus being solely on the needs and qualities our clients look for when recruiting.

Our vast array of on hand resources allows us the flexibility to fill both temporary and permanent roles nationwide. www.pmr.uk.com

Waterguard

London Flats Insurance specialise in insurance for blocks of flats and apartments within London.

Our team at London Flats Insurance have the experience and expertise to provide you with the best and most suitable insurance policy for your specific block of flats or apartments.

We only provide insurance products for flats and apartments, it’s all we do, so you are assured of our full attention and best possible service.

London Flats Insurance has been providing insurance for blocks of flats and apartments for over 20 years.

Flat Living the roadshow 2019

Waterguard are a Barnsley based company that, designs, manufactures and distributes a comprehensive range of water leak detection and prevention products.

As the designer and manufacturer, Waterguard are able to develop unique systems to meet their clients’ specific requirements. Any type of building, residential or commercial and any user of water, whether high or low volumes, will benefit from the installation of a Waterguard system. www.waterguard.co.uk

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Speakers

INTRODUCING OUR SPEAKERS Cathie Hawkins

Charles has been a mediator, trustee of a charity and a contract negotiator. In his spare time Charles is studying for his LLM, enjoys watching rugby and is a keen table top gamer.

Colin Stokes

Chris Cooper

As Managing Director, Cathie will be talking us through the insulation measures that ECO Matters can provide for your building(s) via the ECO3 government scheme.

ECO Matters can provide loft and/or cavity wall insulation for blocks of flats that meet certain criteria with the aim of reducing energy bills and having a positive impact on the environment.

Come along to her seminar to see if this is something they could help with when it comes to your blocks.

Charles Jamieson

Colin is the MD of Adiuvo; the only specialised out of hours service for the property industry.

They provide expert call handling and contractors if necessary to manage all noncore hours emergencies via their own bespoke software with full reporting facilities.

Chris Cooper is one of three Partners at Hamilton Darcey. They are an RICS firm of Chartered Building Surveyors and Interior Design experts who specialise in the residential property sector.

Chris obtained his degree in Building Surveying from Sheffield Hallam University before qualifying as a professional member of the Royal Institution of Chartered Surveyors. Chris is a member of the Chartered Institute of Arbitrators as well as the Pyramus and Thisbe Club which seeks to promote best practice in relation to Party Wall procedures.

Chris has previously acted for a wide range of clients, covering all areas of project and professional work. He has experience in:

Charles is a litigator in the Dispute Resolution Department of Bishop & Sewell LLP, having joined the firm following a merger with Fisher Meredith LLP. Charles takes instruction in Property, Commercial, Insolvency and Landlord & Tenant disputes; in relation to the latter regularly receiving instructions in commercial leasehold disputes (both inside & outside the ‘54 Act), in residential disputes on short and long leaseholds, and being instructed by landlords and tenants alike.

Other than working in a solicitor’s firm,

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• Major works refurbishments • Privately owned residential blocks • Project managing the construction of new build residential apartments • Providing professional expertise in such matters as Party Walls, Rights of Light, Licences for Alteration and Reinstatement Cost Assessments.

Chris is also an APC Assessor as well as a Mentor for APC candidates in the London area and undertakes the role of APC Supervisor and Counsellor for RICS candidates.

As a former Property Manager who has been working in the sector for almost 20 years, he has an understanding of the issues faced by Managing Agents and has built Adiuvo up to the point where they now manage over 500,000 units.

Desmond Moreira

Business owner, Speaker, Podcast Host, Trainer and father of 2 Desmond Moreira is on a mission to make his mark in this industry and beyond.

Desmond’s biggest asset is his honest, and direct approach to the challenges he faces, the industry and his peers.

Flat Living the roadshow 2019

Speakers Straight talking, and to the point, Desmond uses media to express himself through his podcast, videos and speaking at industry events.

James Biley is a freelance marketing, PR and events consultant specialising in PRS, live social media events and the residential property market.

Desmond is quickly becoming known for his unique ‘Stand Out’ style and has ‘wooowed’ delegates at industry events speaking to inspire, challenge an educate the market.

Desmond is keen to share all that he has learnt over the years and believes education and collaboration is the recipe for fulfilling our potential.

If creating a campaign for any scheme or brand is something you’d like to do why not come and see James for his #BeMoreSocial seminar focussing on Branding and Reputation on social media?

Heidi Cotton

Kevin Fairless

Also, James is currently exploring opportunities so if you have a project or idea for your business there couldn’t be a better time to ask James a question or for his input.

Jamie Willsdon

As part of the IRPM team, Kevin is focussed on raising standards across the property management sector with professional qualifications in residential property management.

Kevin is responsible for the only professional qualification in the Private Rental Sector (sometimes referred to as Build to Rent) as well as the Apprenticeship scheme for the Housing and Property Management sector.

Jamie Willsdon is the Director of Future Group comprising of four market-leading companies delivering solutions for residential block management.

Heidi Cotton is the HR Advisor at Verto HR. Her background specialises in HR and operations management starting my career as a front of house manager in commercial property management before moving into HR in residential management.

Heidi also heads up the Verto HR training academy offering staff a bespoke, residential management focused training in Health and Safety, Fire Safety and Customer Service.

I am really looking forward to attending this years Flat Living Roadshow to learn more about the industry, meeting new people and representing Verto HR.

James Biley

Flat Living the roadshow 2019

• • • •

Future Lighting Future Fire Future Fuel Future Security

Jamie is a fully qualified engineer with 25 years’ experience in commercial lighting. In 2014, in response to the emergence of LEDs, he established Future Lighting to support the maintenance requirements of block managers.

From launch the company has saved clients thousands of pounds in energy and maintenance costs.

During the last five years Jamie has successfully grown the Future Group from one division to four with a strong focus on cost savings, energy efficiency and award winning customer care. The Group has also successfully positioned itself as a thought leader in the residential leasehold market.

Kevin is a strong advocate of ensuring that property management is on the career map through professional development. IRPM provides an independent professional accreditation, which is an important validation of property managers’ skills and knowledge.

Before joining IRPM as Head of Training in 2017, Kevin gained some amazing experience at FirstPort. Whilst there he delivered many industry-leading training programmes to support the Four Pillar strategy (Health & Safety, Customer Service, Finance and Property Standards) including an award winning accredited customer service programme, a hugely successful graduate training programme and of course his uniquely amazing conference workshops.

Laura Severn

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Speakers As one of the three Directors of LMP Law, Laura brings with her years of experience within the property management industryshe has loved watching the sector change and grow.

LMP Law was created out of a desire to build a firm where customer experience, market leading expertise and a partnership approach to property management is important. Their tailored property manager care programmes support property managers through every step of legal practice and process. They specialise in resolving disputes, tackling issues, recovering service charge and chasing ground rent arrears to give property managers more time to focus on the day to day running of their buildings.

transform the way you act. Nick has helped some of the largest organizations, including HSBC, UK Power Networks, Proctor & Gamble and the BBC to greater success by enabling them to communicate with more courage, influence and purpose.

Raj will be explore mental health challenges based on his own experiences. He will look at appreciating the sometimes difficult-to-detect impact mental health challenges can have upon individuals lives, work and interaction with others including impact within the workplace.

Peter Cornell

10 years ago Raj received a double diagnose of a genetic condition and an additional life effecting condition. This changed the shape of his life as he then knew it and brought both stress and in the longer, term opportunity opportunity to improve self and assist others.

Having lived through what he described as some pretty challenging times, he has emerged as a stronger, more capable person and now helps thousands of people and their families that are affected by both of the conditions he lives with.

Two of the company’s founders – Laura Severn and Peter Cornell will be attending Flat Living the roadshow and will also be running a LMP Legal Lounge session.

Raj is now a volunteer support worker for a well-established UK health charity and former trustee of the charity. Professionally he has worked for 20 years as a workplace fire safety trainer within the UK Fire Service, mainly in the south east of England.

Nick Looby

As one of the three Directors of LMP Law, Peter’s career has centred around Service Charge and Ground Rent Recovery. Arrears collection remains his core focus.

LMP Law was created out of a desire to build a firm where customer experience, market leading expertise and a partnership approach to property management is important. Their tailored property manager care programmes support property managers through every step of legal practice and process. They specialise in resolving disputes, tackling issues, recovering service charge and chasing ground rent arrears to give property managers more time to focus on the day to day running of their buildings.

Two of the company’s founders – Laura Severn and Peter Cornell will be attending Flat Living the roadshow and will also be running a LMP Legal Lounge session.

Nick’s message is for you if you’re drowning in an ocean of noise and your career depends on you being heard.

Raj Baksi

Rajeev Nayyer

Rajeev Nayyer is the Managing Director of Fixflo.

A former property lawyer, the idea of Fixflo came to him as he was suffering the pain of property repair management as a tenant in New Zealand while managing properties in London.

Fixflo is now the market leading block repairs and maintenance management software for leasehold and block property managers.

Nick suggests you can (and you must) take this even further. Don’t settle for being heard but ensure that you get through! Enjoy stronger relationships at work and at home, secure incredible success with clients and loved ones and have the sort of fun you deserve through enhanced and impactful human communication.

Nick has been delighting audiences for over a decade with his insightful humor, focused observation and his power to inspire action.

With his potent and unique approach to communication, Nick will not only alter the way you think, but, more importantly,

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Flat Living the roadshow 2019

Speakers Rebecca Kelly

Sam demonstrates her passion for our industry by; acting as a director of the Institute of Residential Property Management (IRPM), chairing its Membership Working Group, working RICS Associate Assessor and co-founding ‘Doyenne’, the leasehold industry’s first women’s professional network providing inspiration and for the continued progression and success of women in our industry.

Dr Shaun Lundy

Sinead joined Residentsline in 2015 after a working holiday in Australia.

Her previous role was at Towergate. Sinead splits her time between New Business and Renewals.

Sinead offers a point of support for any client she speaks to and will always offer a thorough approach, ensuring all clients receive timely quotes and renewals with the best possible premium after having explored every possible avenue.

She will use all underwriting tools available to save clients a job often offering competitive premiums with a full comparison meaning clients approach time and time again as I try to make its quick and easy.

Steve Knox As Head of Partnerships at Flat Living and the creator of Flat Living the roadshow, you’d be hard-pushed to find someone who is more passionate about the challenges faced by today’s property management professionals.

Rebecca has a strong background in media and marketing and is a self-employed marketing advisor in her own right.

Visit her seminar on the 11th July for a quick fire lesson in the power of social media marketing to empower you and your business.

Samantha Massey

Dr Shaun Lundy is the Technical Director at 4site Consulting and Visiting Scholar at the University of Greenwich.

Shaun is a Chartered Safety and Health Practitioner and Chartered Building Engineer with over 25 years of experience. Shaun leads a team of advisors and surveyors providing property and facility risk management services to the residential and commercial property sectors.

In addition to his day job as Technical Director at 4site Shaun is a Visiting Scholar at the University of Greenwich, a member of the Health and safety Executives Myth Buster Challenge Panel, and a Member of the Policy and Standards Committee at the Institution of Occupational Safety & Health. Shaun’s research interests include leadership, education and competence in health, safety & fire practice.

Sinead Duffy

Samantha Massey is a Chartered Surveyor working as Head of training and compliance at SDL Property Partners.

With over a decade of experience in business development as part of her 20 year career in Residential property, Sam has played a key role in the set up of the property management industry’s first franchise scheme.

Flat Living the roadshow 2019

Steve is Managing Director of BM Utilities the leading Utility Management provider in the private block management sector. BMU have been trading for over 10 years, initially as part of Hallmark Corporate Services and for the past 3 years as a stand alone business.

Steve has been in the Utility sector for 15 years and fully understands the requirements of customers, whether they be RMC’s or Managing Agents. ‘Every customer wants to be important but whether they like it or not, the fact of the matter is that for many of the Big Energy Companies, Landlord energy supplies are a bit of a nuisance. Lots of meters but very small consumption, added to different billing and supply addresses and a long winded debt recovery process. I would like to think that we at BMU position ourselves to offer that important level of service irrespective of the size of the meter or portfolio. Brokering contracts is only a small part of what we do.

We are here to make our clients lives easier by offering services and solutions that the big energy companies cannot offer.

In his private live Steve is married with two children and his hobbies include cooking, wine, football and Golf.

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Speakers Tim Peters

As Sales Director for ECO Matters, Tim will be talking us through their new partnership with Openreach and how they can help to bring ultrafast fibre broadband to your building(s) for free.

Terri joined Waterguard in 2017 and now works as the Product Manager and Client Project Manager as part of a dedicated team.

As Product Manager, Terri has extensive knowledge of the complete Waterguard product range, enabling her to specify the best and most cost-effective solution for every client. Terri also works very closely with the Waterguard design team which allows her to pass on information and comments from clients, resulting in innovative systems which meet every client requirement.

Terri and all other experienced Client Project Managers work closely with each client and, where applicable, their insurers, to mitigate the risk of water damage to their property and reduce the associated costs. As the leading designer and manufacturer of water leak detection and prevention products, Waterguard works within the construction and property industries from specification through to commissioning and final occupation.

Toby Bowser

Toby’s core specialisms include: • • • •

Contract Administration Licence for Alterations Planned Maintenance Programmes Defect Diagnosis

Toby also has significant experience and expertise in: • • • • •

Acquisition Surveys Dilapidations Reinstatement Cost Assessments Project Management Development Monitoring

Toby has worked within large national consultancies as well as an in-house surveyor for a Birmingham based landlord and developer.

As Partner for the Midlands office, Toby brings a wealth of experience from these roles to provide tailored advice, coupled with local market expertise.

Tom Shrive

The new Ultra-Fast Fibre is 20 times faster than the average speed of 46 Mbps currently being achieved and will make home-working, entertainment streaming and keeping in touch with family and friends a breeze for you and your residents.

Come along to Tim’s seminar to discover how simple and easy a process it can be to upgrade the broadband service you supply to your residents.

Terri Wilkinson

Tom is the Founder and CEO of AskPorter; a Google backed AI management platform that delivers effortless all-in-one property management, guided by a powerful digital assistant.

The tool can reduce property managers’ costs by as much as 50% to 80%.

Toby is a Chartered Building Surveyor with significant experience across various sectors within the property and construction industry.

Further to gaining his degree from Sheffield Hallam University and subsequently becoming a member of the Royal Institution of Chartered Surveyors, Toby has gone on to work across several sectors within the property industry including residential, offices, industrial, retail and leisure.

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Over the next 3 years, Tom is convinced that PropTech will revolutionise the property and facility management industry. He believes that maintenance, listings, viewings, contracts, generations, check-ins, check-outs, contracts and documentation will all be done without human input.

With a background in digital product design, brand strategy and property, Tom is uniquely positioned to bring a fresh and informed perspective to the property sector.

Flat Living the roadshow 2019

Speakers

Thank you to all our speakers who have taken the time to present at Flat Living the roadshow.

Our seminar schedule is located in the separate pull out page that you will have received from the registration desk.

We are providing a choice of five seminars throughout the day and details of all of these can be found in the pull out.

0 9:00

Registration

10:00

Welcome

10:30

Seminars

11:30

Tea & Coffee break

12:00

Seminars

12:40

Property Management 50

13:00

Lunch

14:00

Seminars

15:20

Tea & Coffee break

15:50

Seminars

16:30

Panel Discussion

17:15

Join us for drinks

Welcome to the Roadshow Welcome to our first Flat Living the Roadshow, a brand-new event that we hope you feel has a place in the industry.

Flat Living the Roadshow has been designed around you to bring you a choice of seminars throughout the day, plenty of time for networking with your peers and to meet our exhibitors.

Thank you to our speakers, we are delighted with the support we have received from industry experts to help you with the daily challenges you face.

We would also like to say a huge thank to our exhibitors as without them this really wouldn't have been possible. Making Flat Living the Roadshow a free event is important to us to make sure that more people can benefit from the knowledge of both our speakers and exhibitors, without having to be restricted by ticket prices and budgets.

We hope you have a great day at Flat Living the Roadshow and we would love to see your photographs on social media. If you are posting on social media please use #FLtheroadshow and we will get involved.

Find us on

Surveys will be sent out to all attendees after the event, plus your necessary CPD Certificates, but if you need any assistance on the day please visit the reception desk where you registered and the team will be happy to help.

A DECAYEUX C O M P A N Y

Rebecca Kelly - Head of Partnerships Email: rebecca@flat-living.co.uk

TM

GROUP

PROPERTY MANAGEMENT RECRUITMENT

Residentsline Flats Insurance

Flat Living the roadshow 2019

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0207 993 3034 www.londonflatsinsurance.co.uk

Designed specifically for blocks of flats and apartments in London.

Specialist Insurance policies at competitive prices.

London Flats Insurance is a trading name of MYB Solutions Limited who are an Introducer Appointed Representative for Residentsline Limited who are Authorised and Regulated by the Financial Conduct Authority FRN 305998 Registered Office: 29 Waterloo Road, Wolverhampton WV1 4DJ Registered in England & Wales CRN 11784970

info@londonflatsinsurance.co.uk

SEMINARS NETWORKING EXHIBITORS

EXHIBITORS

SEMINARS

RESIDENTSLINE

INSURANCE ELECTRIC VEHICLES UTLILITIES SOFTWARE TRAINING LEGAL UPDATES COMMUNICATION BRANDING SOCIAL MEDIA COLLABORATION CUSTOMER SERVICE

4SITE CONSULTING ADIUVO ASKPORTER BISHOP & SEWELL DAD UK ECO MATTERS FIXFLO FUTURE GROUP HAMILTON DARCEY LONDON FLATS INSURANCE PROPERTY MANAGEMENT RECRUITMENT WATERGUARD

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