OnDemand EAP

Serving unions & corporations for over 30 years 1st choice of unions nationwide seeking assistance for employees & families Comprehensive EAP Services + DOT/SAP evaluations FRA + Critical Incident Debriefing

JOE TORRES, CEAP, SAP

National EAP Consultant (805) 625-2484 | tobytorres60@gmail.com WWW.ONDEMANDEAP.COM

Our Mission OnDemand EAP is a consulting firm which provides expertise to organizations addressing those areas where employee personal concerns and employer productivity overlap.

We further advance the development of workplace services, such as employee assistance programs, work/life services, disability management, health promotion, risk management, drug and alcohol polices, diversity management and organizational development.

Programs are designed in response to the changing needs in the workplace and can interface and partner with managed care.

Our mission is to deliver innovative, personalized consulting services that meet customer requirements. We provide a workplace environment where OnDemand EAP employees and stakeholders participate in opportunities and growth.

The overall purpose of an Employee Assistance Program focuses on the belief that troubled employees can be assisted with life problems, improving individual productivity, and affecting the corporate financial bottom line. We can assist in the development of company policies and procedures for early intervention, prevention, and treatment of employees with personal problems thereby reducing the costs related to troubled employees.

JOE TORRES, CEAP, SAP | (805) 625-2484 | www.ondemandeap.com | tobytorres60@gmail.com

In the early afternoon of Jan. 4, 1987, an Amtrak train crashed into a locomotive, 18 miles northeast of Baltimore, causing 16 deaths and dozens of injuries. In post-accident drug and alcohol testing, the engineer driving the train tested positive for marijuana, although no one noticed anything unusual about his behavior before the crash that day.

The threat of workplace drug use was well-known even before the tragedy. Six years prior to the Amtrak incident, the crash of an aircraft aboard the USS Nimitz spurred an investigation by the U.S. military that found widespread use of drugs among U.S. Navy personnel.

These events helped prompt Congress to pass the Drug-Free Workplace Act in 1988 to address the issue of workforce drug use. The act requires certain federal contractors and all federal grantees to agree that they will provide drug-free workplaces as a condition of receiving a contract or grant from a federal agency. In 1991, the government also authorized mandatory random drug testing for employees in “safety-sensitive” jobs in industries regulated by the U.S. Department of Transportation, resulting in the creation of 49 CFR Part 40 in 1995.

Similarly, the explosive growth of crack cocaine in the United States in the mid-1980s focused attention on the workplace impact of drug use in the private sector. This led to the implementation of workplace drug education, monitoring and employee assistance programs for both public and private employees.

Thanks to the coordinated efforts of the medical and business communities, the rate of positive drug tests in the workforce has declined significantly among employers who have instituted a drug-free workplace policy since the implementation of the Drug-Free Workplace Act. OnDemand EAP is a consulting firm which provides expertise to organizations addressing those areas where employee personal concerns and employer productivity overlap.

We further advance the development of workplace services, such as employee assistance programs, work/life services, disability management, health promotion, risk management, drug and alcohol polices, diversity management and organizational development. Programs are designed in response to the changing needs in the workplace and can interface and partner with managed care and training.

Our mission is to deliver innovative, personalized consulting services that meet customer requirements. We provide a workplace environment where OnDemand EAP employees and stakeholders participate in opportunities and growth.

The overall purpose of an Employee Assistance Program focuses on the belief that troubled employees can be assisted with life problems, improving individual productivity, and affecting the corporate financial bottom line. We can assist in the development of company policies and procedures for early intervention, prevention, and treatment of employees with personal problems thereby reducing the costs related to troubled employees.

JOE TORRES, CEAP, SAP | (805) 625-2484 | tobytorres60@gmail.com

OnDemand EAP gives you a Great Return on Investment?

OnDemand EAP has a broad range of services designed to assist your employees with any type of personal problem. When employees are stressed and distracted due to difficulties in their lives it costs employers money. OnDemand EAP helps employees successfully address issues such as depression, anxiety, relationship conflict, substance abuse, stress, parenting problems and work issues. We also provide training, consultation and crisis support to supervisors, Human Resources departments and the whole organization.

Do you know that 25% of your employees are distressed?

Half of all marriages end in divorce.

Untreated depression and substance abuse is estimated to cost employers as much as $344 billion nationally each year.

10%-12% of all employees have a substance abuse problem.

An estimated 19.2 million U.S. workers (15.3%) reported using or being impaired by alcohol or hung over at work at least once in the past year.

Bankruptcy rates remain near record levels.

Here is the Good News – ✓More than 50% of employees say that an employer-sponsored wellness program, like an EAP, encourages them to keep their job and work harder. ✓The U.S. Department of Labor estimates that businesses see a return of investment of $5 to $16 for each dollar invested in an EAP through increased morale & productivity, and decreased employee turnover & health insurance claims! ✓OnDemand EAP has been delivering high quality, cost-effective EAP services since 1978.

Let us show you how an investment with OnDemand EAP can save your company money

JOE TORRES, CEAP, SAP | (805) 625-2484 | www.ondemandeap.com | tobytorres60@gmail.com

Management Skills Training for Supervisors The Management Skills Training Series for Supervisors will give new and seasoned supervisors the skills they need to be successful. Trainings are 60 minutes in length however they can be adjusted to meet your individual company.

Creating a Drug-Free Workplace 1.Why have a drug-free workplace policy 2.What is reasonable suspicion?

3.Supervisor's responsibility

Communicating Skills 1.Listening mistakes 2.Being an assertive communicator 3.First-party communication

Motivating Employees 1.Factors that influence motivation 2.3 basic rules of motivation 3.Identify 6 needs that motivate employees

Customer Service 1.Elements of good customer service 2.Customer service communication skills 3.Dealing with an upset customer\

Time Management 1.How to maximize each hour 2.Banish time-wasters 3.Over-come the urge to procrastinate

Delegation 1.Reasons to delegate 2.Coping with break downs in delegating 3.Identify common mistakes in delegating

Conflict Management 1.Conflict styles 2.Communicating during conflict 3.Managing difficult personalities

Listening Skills 1.The value of good listening 2.Non-verbal communication 3.Great listening skills

Preventing Sexual Harassment 1.Identify sexual harassment behavior 2.Role of supervisor & HR preventing harassment 3.Dealing with harassment complaints

Harassment Made Simple 1.Identify bullying and harassment behavior 2.Discuss effects and ways to stop behavior 3.Describe process for handling complaints

Preventing Workplace Violence 1.Characteristics of violence-prone workplaces 2.Indicators of potentially violent employees 3.How to respond to disruptive behavior

Managing Workplace Stress 1.Identify overload & toxic worry 2.Effects of stress 3.Negative stress cycle

Fundamental Manage Skills 1.Building relationships & communicating with staff 2.Discuss leadership styles 3.Dealing with performance issues

Becoming a Master Manager 1.The successful manager 2.Time management 3.Delegating

CONTACT ONDEMAND EAP FOR ALL OF YOUR TRAINING NEEDS

JOE TORRES, CEAP, SAP | (805) 625-2484 | tobytorres60@gmail.com

OnDemand EAP gives you a Great Return on Investment?

OnDemand EAP has a broad range of services designed to assist your employees with any type of personal problem. When employees are stressed and distracted due to difficulties in their lives it costs employers money. OnDemand EAP helps employees successfully address issues such as depression, anxiety, relationship conflict, substance abuse, stress, parenting problems and work issues. We also provide training, consultation and crisis support to supervisors, Human Resources departments and the whole organization.

Do you know that 25% of your employees are distressed?

Half of all marriages end in divorce.

Untreated depression and substance abuse is estimated to cost employers as much as $344 billion nationally each year.

10%-12% of all employees have a substance abuse problem.

An estimated 19.2 million U.S. workers (15.3%) reported using or being impaired by alcohol or hung over at work at least once in the past year.

Bankruptcy rates remain near record levels.

Here is the Good News – ✓More than 50% of employees say that an employer-sponsored wellness program, like an EAP, encourages them to keep their job and work harder. ✓The U.S. Department of Labor estimates that businesses see a return of investment of $5 to $16 for each dollar invested in an EAP through increased morale & productivity, and decreased employee turnover & health insurance claims! ✓OnDemand EAP has been delivering high quality, cost-effective EAP services since 1978.

Let us show you how an investment with OnDemand EAP can save your company money

JOE TORRES, CEAP, SAP | (805) 625-2484 | www.ondemandeap.com | tobytorres60@gmail.com

One in five employees is facing a significant issue that will disrupt their personal life, and affect their job performance. With an effective Employee Assistance Program your employees can address their personal problems, and maintain good work performance.

OnDemand EAP is a confidential service designed to help your employees when life's challenges seem overwhelming. It is designed to assist an employee, or a dependent family member, with personal problems that interfere with a healthy, productive life at work or home.

Our EAP service provides flexible benefits, at no cost to the employee.

Most employee issues can be resolved in only a few sessions.

The EAP is designed to assist employees with a wide variety of areas: • Relationship and family concerns • Emotional health • Workplace issues • Drug, alcohol, and gambling abuse • Financial problems OnDemandEAP offers other important services to Human Resources and managers, such as: • 24-hour crisis call center • On-call counselor available 24/7 • Trainings on a wide variety of topics • Chemical dependency assessments for Drug-Free Workplace violations • Mandatory referrals of employees with performance problems • Comprehensive Work/Life services • Conflict resolution and mediation • Newsletters and other informational articles • Utilization reports • Comprehensive EAP Services • DOT/SAP Evaluations • FRA/Critical Incident Debriefing OnDemand EAP has been providing quality EAP services for over 30 years. We offer affordable, flexible and attractive EAP packages to businesses both large and small.

We will be in contact with you soon to set up a time to talk more about how OnDemand EAP can help your business and employees, or you may call us at 805-625-2484.

Sincerely,

Joe Torres, CEAP, SAP National EAP Consultant

(805) 625-2484 | tobytorres60@gmail.com | OnDemandEAP.com

Naval Air Warfare Center Weapons Division Total Force Strategy & Management Department Point Mugu, CA 93042-5049 24 August 2015 To Whom It May Concern: My name is Chris Perkins and I am presently the Division Head of the Personnel Policy and Programs Division of the Naval Air Warfare Center Weapons Division (NAWCWD). I am writing this letter on behalf of Mr. Joe Torres who was employed as the Civilian Employee Assistance Program (CEAP) representative for (NAWCWD) Point Mugu from approximately May 2004 through May 2014.

During this period of time I had the pleasure to work with Joe, often on a daily basis, as he assisted employees, supervisors and my staff on a variety of workplace issues. I would frequently engage Joe for advice and guidance on difficult and complex issues: critical incident debriefing; suicide prevention and intervention; workplace violence, etc. as well as routine human resource matters. I always found Joe to be responsive to our needs and his advice and guidance often led us to arrive at effective solutions for even the most complex of issues. Joe had a unique ability to quickly gain trust; cut through to the core of the issue; and engage managers and employees at their level to resolve employer-employee disputes.

From 2007 through 2010, the NAWCWD Point Mugu workforce was under considerable strain due to down-sizing from Base Realignment and Closure (BRAC) decisions. We had approximately a quarter of our workforce (300+) potentially facing layoff and transfer. Joe was readily available to employees during this stressful time and helped many navigate their way through a very difficult and emotional decision-making process.

In May 2014, the Department of Navy implemented a centrally managed Employee Assistance Program – DONCEAP, administered by the Federal Occupational Health administration.

Unfortunately, our employment relationship with Joe ended at this time. I am forever thankful for his time and expertise in assisting many of our employee and supervisors at NAWCWD Point Mugu. If you should have any questions please feel free to contact me at (805) 989-3249.

Sincerely, Chris Perkins Labor Relations Officer