Resolution Institute Annual report 2017 by Resolution Institute

Annual Report 2017

EXCELLENCE

LEADING Dispute Resolution

Table of contents Our organisation

About us

Chair’s report

Our people

Members

Board

Staff

Our finances

Treasurer’s report

Profit and loss statement

Sponsorships

Our services

CEO’s report

Promoting standards for excellence in dispute resolution

Training

Mediator assessment

Accreditation and grading

Professional learning for excellence in dispute resolution

Conferences

Networking and CPD events

Webinars

Influencing for excellence in dispute resolution

Cooperation

Partnerships

Awards

Resolution Institute journal

Engagement with students

Resolution Institute Annual Report 2017

Table of contents Communicating for excellence in dispute resolution

Dialogue

Advocacy

Online presence

Newsletter

Providing professionals for excellence in dispute resolution

Nomination services

Search directory

Engaging members for excellence in dispute resolution

Local member groups

New Zealand Committee report

New Zealand events report

ACT Chapter report

Newcastle Chapter report

NSW Sydney Determinative SIG report

NSW Sydney Facilitative SIG report

NSW Sydney Family SIG report

Queensland Chapter report

South Australia Chapter report

Victoria Chapter report

Western Australia Chapter report

Our organisation

About us

Who we are Resolution Institute is a vibrant community of mediators, arbitrators, adjudicators, conciliators, restorative practitioners and other dispute resolution professionals. Resolution Institute is a not-for-profit organisation with more than 3,000 members across Australia and New Zealand.

Our mission Leading excellence in resolution

What we do Addressing the interests of the dispute resolution community in Australia and New Zealand, Resolution Institute provides: • Training, accreditation and grading • Professional learning • Recognition of achievement in dispute resolution • Commentary to help shape the future of DR using advocacy and participating in dialogue • Avenues to connect consumers with dispute resolution practitioners

Our vision A world where people resolve conflict well

Our values • • • • •

Integrity - Always do the right thing Excellence - Go above and beyond Innovation - Look for new and better ways Collaboration - Together better outcomes Diversity - Celebrate individuality

Resolution Institute is the largest association of dispute resolution professionals in the southern hemisphere.

About us Our strategy Following consultation with member representatives, Directors with executive staff developed the Strategic Plan July 2017- June 2020. Lively discussion and debate resulted in a plan to address the interests of members and to build a sustainable future for Resolution Institute. The three-year plan consists of five strategic pillars to which our current services are mapped and which will guide future initiatives.

• •

•

Influence & profile

Leadership

Engagement

Become the go-to organisation for DR related matters

Lead excellence in DR through vision, training & quality certification

Provide a compelling membership value proposition

Deliver an informative, monthly newsletter Be source of information about DR for government and other stakeholders Conduct GPC events in Auckland & Sydney, partnering with other relevant stakeholders

• •

•

Implement webinar program Lead through revised grading and accreditation processes Explore potential for certification that indicates aspects of high quality in professional practice

• • •

•

Refresh search directory Introduce member logos Promote Resolution Institute Fellow as a marker of professional achievement Explore partnerships that benefit members

Innovation

Enablers

Introduce services to lead the digital practice of DR

Ensure the tools, financial resources and governance for high performance

•

Partner with MODRON to develop an online DR case management tool and “human-centric” digital DR platform

•

Resolution Institute Annual Report 2017

Encourage diversity of skills and experience on the Board Develop membership structure that meets needs of diverse members Explore revenue maximization strategies

Chair’s report Welcome to the 2017 Annual Report of Resolution Institute. This is your report. It illustrates the many and varied processes that you, the members of Resolution Institute, practice as well as the many and varied activities that you engage in to maintain your standards of practice. It is through your practice that forums are provided for the harmonious resolution of disputes throughout Australia and New Zealand. Vision The Vision of Resolution Institute is ‘to contribute to a world where people resolve conflicts well’. There have been continuous significant, exciting and unpredictable changes in the world of dispute resolution over the past decades. Worldwide, 2017 has been a year of progression, if ever so slightly, toward a world where people solve conflicts well. The 2017 Global Peace Index, produced by the Institute for Economics and Peace, finds that the world became a little more peaceful during the last year. The Global Peace Index, however, also finds that two sets of data provoke concern. The first is that 2017 has been an anomaly: the last decade has been significantly less peaceful than the previous decade. The second is that there is a growth of ‘peace inequality’ between the most and the least peaceful countries. There is clearly still huge scope for Resolution Institute to lead excellence in resolution in order to continue to contribute to a world where people resolve conflicts well. Imagine the world, where people of the countries that ranked lowest on the 2017 Global Peace Index, such as Syria, Afghanistan, Iraq, South Sudan and Yemen, could benefit from the achievements of the members of Resolution Institute. This Annual Report describes the contribution that you, the members of Resolution Institute, make individually and collectively to resolving conflicts and to maintaining and increasing world peace. Peace, like its grass roots manifestation, courtesy, is transmissible. Excellence As well as creating the opportunities for conflict resolution for clients, members have developed communities of practice among colleagues where lively discussion takes place, spurred by the excitement and unpredictability of the times. It is in these ways, practice and professionalism, that Resolution Institute has been leading excellence in resolution for a long time. Dispute Resolution has long since become mainstream, appropriately shifting the focus from the question of need for such processes to that of the quality of participants’ experiences. This is where excellence comes in. 1999-2017 I have remained intrigued by the continuous significant, exciting and unpredictable changes in the world of dispute resolution since I became a member in 1999, continuing through to 2004 when I became a Director then to 2007 when I became Chair of the Board. This Report is the eleventh and the last of my Chair Reports. To have been a member since 1999 has been to be part of a passionate, dedicated, innovative, collegial and resilient community of practice in which individual uniqueness is valued and belonging is welcomed.

Chair’s Chair’s report report This is the altruism that first attracted me to this organisation in the mid-1990s in Western Australia and which will be my lasting impression of members and staff of Resolution Institute throughout Australia and New Zealand. I have been more fortunate than I could ever have imagined to have found my professional home among colleagues who resolve conflicts well. Thanks I thank you each for your humour, your kindness and I have been very grateful for your indulgence. On your behalf and on behalf of the Board, I commend the staff for their individual and collective accomplishments and I thank the staff in New Zealand and in Australia who facilitate all that you experience through Resolution Institute, all that you read in this Report and all that has occurred in 2017 and is ahead for 2018. The staff are the people who turn ideas into action; who are dedicated to providing and to arranging your member benefits which are described throughout this Report. Looking back over the almost 20 years since I became a member, staff have moved on and others have joined the team; roles and priorities have changed and meanwhile the friendliness, the diligence and the commitment of the staff, individually and collectively, have been a constant. The current staff epitomise this culture. I am pleased to have the opportunity to thank each staff member for a sterling year. The Executive Team of Fiona Hollier, CEO and General Managers, Catherine Cooper (NZ), Hannah Pia Baral Member Operations (Au) and Hayley Jarick Business Operations (Au) are responsible for all that you read in this Report. The expertise of the CEO is there for all to see in this, as in each of the Annual Reports, for over a decade. The Reports are the cumulative results of Fiona’s leadership during a continuous period of significant change. Tribute For over a decade Fiona has consistently brought an open and inquisitive mind, underpinned by well researched facts and expert advice to decision-making in the interests of the members of Resolution Institute. Fiona is the expert in the business of Resolution Institute. She has her finger on the macro and micro pulses of the organisation and its environment. I deeply appreciate her dedication to detail and to accuracy. This, together with her many leadership talents, has consistently enabled Resolution Institute to make evidence-based decisions which have been, and remain so important in this rapidly evolving sphere, where personal opinions can vie with facts and can be at risk of being disproportionately persuasive. Fiona consistently demonstrates a particular form of independent thinking which has been pivotal to the accomplishments of Resolution Institute. The 2017 May-June issue of the Harvard Business Review, describes this thinking in its article ‘What great CEOs do differently’. Research that challenges many widely held assumptions regarding CEOs is described. Predictably, CEO aptitudes and decisions about which Boards and members are sceptical, often correlate with successful outcomes for the organisation. I attribute this anomaly to CEOs having a unique and holistic appreciation of their organisation. My hypothesis is that the 360-degree view of the strategic and astute CEO cancels out many of the 189 cognitive biases which plague so-called rational human thinking.

Resolution Institute Annual Report 2017

Chairâ&#x20AC;&#x2122;s report Farewell Fiona and the general managers comprise an energetic, interdependent executive team that consistently demonstrates having the Mission, Vision and Objects of Resolution Institute flowing through their veins and the Values at their fingertips. If you were to observe an executive team meeting, you would see communication, information gathering and decision-making at its best: refined use of problem-solving skills, spontaneous and structured collaboration, willingness to reappraise with agility and adaptability, initiative and entrepreneurship, clear and assertive communications, logical analysis and curiosity and perseverance. These are the aptitudes and skills of the leaders. Resolution Institute is fortunate indeed to have such a dedicated, competent executive team. I admire the adaptability of the staff; I enjoy the company of the staff; speaking for myself, I thank you each for your ready willingness to assist me and for your good company, particularly over cake, real and virtual! I will close with my thanks to each Director and collectively to the Board of 2015-2017. I would particularly like to acknowledge the good-humoured wisdom and support of the Vice chair, Mark Beech, regularly and readily provided despite the five-hour time difference between New Zealand and Western Australia. Members will be pleased to know that this has been a Board which has, on your behalf, kept excellence in governance front and centre in its deliberations and decision-making. Margaret Halsmith Chair, Resolution Institute Board of Directors

Our people

Members 3617

members

Resolution Institute increasingly seeks to know more about the diverse profiles of our members, in order to develop and tailor services to match their needs.

Member demographics With members spread from Perth in the west to Gisborne in the east, online delivery provides access to services for members in major cities as well as in regional and remote areas.

NT 1%

WA 10%

SA 6%

QLD 11%

ACT VIC 4% 19% TAS 2%

Overseas 1%

NSW 31%

NZ 14%

While there is a balanced gender mix, two-thirds of members are over 45 years, confirming the pattern of DR being a second or later career choice. Age mix

Gender mix

66+ | 14% 56-65 | 28% 46-55 | 22% 36-45 | 11% 26-35 | 4% 0-25 | 1% Unknown | 20%

Note: Data snapshot as of 30 Jun 2017

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Members Membership categories The membership categories of Resolution Institute reflect the diversity in the career phases of our members.

Professional (PRI) 68%

Fellow (FRI) 4%

Honorary 1%

Holds professional qualification in DR

Has significant experience and expertise in DR

Distinguished members honored by the Board

Student 4%

Graduate 9%

Associate (ARI) 15%

Currently enrolled at a university

Completed one of our training workshops

Interested in DR as a supplement to current profession

We extend free membership to university students and to graduates from our training courses. We also offer discounted rates for group memberships requested by social or public sector organisations.

Professional Indemnity and Public Liability Insurance (PI and PL) Resolution Institute has negotiated an extremely competitive rate for PI and PL insurance with Astute Insurance Services Pty Ltd that provides an individual coverage of $20 million and aggregated coverage of $100 million at a flat rate of $220.

694

policy holders

“I was paying more than $2000 for a similar policy before. The savings from this policy itself is much more than what I am paying in membership fee.” “RI has been a one-stop shop for me to get my training, accreditation, membership, and now, even the PI/PL policy.” “This is a great deal for PI/PL policy. Thanks RI for negotiating this on my behalf.”

Note: Data snapshot as of 30 Jun 2017

Resolution Institute Annual Report 2017

Board 10

directors

Board meetings in 2017

350+

voluntary hours contributed

Resolution Institute is governed by an active Board accountable to the membership for setting strategic direction, overseeing financial health, managing risk and ensuring regulatory compliance.

Chair

Vice chair

Margaret Halsmith has been in practice since 1995, and provides mediation for individuals, business and government and PD for new and highly experienced mediators. An active member of the WA Chapter for many years, a Board member since 2004 and Chair of the Board since 2007, Margaret is committed to the promotion, development, acceptance and usage of ADR. Margaret is a founding member of ADRAC, a founding member of the Management Group of EMAN and is Vice chair of the Independent Standards Commission of the International Mediation Institute. Mark Beech, a partner in NZ law firm Holland Beckett, has particular expertise in commercial and employment disputes. Mark was the Treasurer of LEADR NZ from 2005-2011, Chair of LEADR NZ from 2011-2013, and joined the LEADR Board when our NZ and Australian offices integrated (now Resolution Institute), where he has since served two terms as Vice chairperson. His training includes advanced mediation training at Pepperdine University, School of Law, California and negotiation training through Harvard law school. Russell Thirgood, BA, LLB (Hons), LLM (Hons), FACICA, FIAMA, is a practising arbitrator and partner at McCullough Robertson Lawyers. He is a visiting lecturer in ADR at the University of Melbourne and University of Queensland, and has been General Editor of The Arbitrator & Mediator since 2002. Russell has also authored the ADR chapter in Butterworths Encyclopaedia of Forms and Precedents.

Company Secretary

Siddharth Soin is a Chartered Accountant with over 15 years in public practice. He is currently a Principal of Countplus One, an accountancy firm which specialises in Small & Medium sized businesses and Not-for-profits. With specialist skills across a number of areas, Sidâ&#x20AC;&#x2122;s aim is to simplify complex issues while still presenting the finer details required to make good financial decisions. Treasurer

Note: Data corresponds to Financial Year 2016-17

Board Elected biennially by Resolution Institute members, the directors meet about 8 times per year to oversee organisational effectiveness and advancement in line with the organisationâ&#x20AC;&#x2122;s mission, vision and values. Alysoun Boyle had been an active member of IAMA (now Resolution Institute) for

over 15 years, holding several positions, including Chapter Chair (ACT), National Councillor and National Vice President. She has also been a member of LEADR (now Resolution Institute) for many years. As a facilitative practitioner, Alysoun provides DR training/education and her practice areas include public housing, human rights, guardianship, mental health, family, workplace and community disputes. She is a member of the Australian Dispute Resolution Advisory Council (ADRAC) and of the Law and Society Association (USA).

Gary Ulman is a lawyer in private practice, as a mediator and adviser on dispute

resolution. A former partner with MinterEllison for over 30 years, he specialised in commercial dispute resolution and conducted litigation in most State and Federal Courts and Tribunals. Gary was the 2016 President of The Law Society of New South Wales and is the current Chair the Societyâ&#x20AC;&#x2122;s Professional Conduct Committee and Deputy Chair of the Litigation Law and Practice Committee. He is admitted as a lawyer of the Supreme Court of New South Wales and on the High Court of Australia Register of Practitioners.

Jeanette Kinahan, GAICD, FRI AdvMed, NMAS, MASORC, MHFESA, CDMP, is an awarded and internationally credentialed personal injury management practitioner and work health, safety and wellbeing specialist. Jeanette is a Coach and NMAS Assessor for RI and Co-Chair of the Victorian Chapter. Jeanette facilitates, mediates and coaches for workplace complaint, conflict and dispute resolution. Jeanette also specialises in advising and assisting regulators and organisations with design, development, implementation, monitoring and evaluation of strategy, management systems, services and programs in her specialist fields. Jon Everest is a trainer, assessor and coach for Resolution Institute, as well as an independent mediator on the advanced panel. Jon works mainly in workplace and family matters and facilitates restorative justice conferences and safety culture evaluations. He has provided an independent conflict resolution service to the Victoria University of Wellington since 2003, has previously served as Head of Security at the International Mobile Satellite Organisation, and holds qualifications in risk management and DR. Jon held positions as Chair of the Board of Wellington Ending Abuse and Violence (WEAV) in 2005/2006 and of the Best Practice Committee in 2009.

Resolution Institute Annual Report 2017

Board Resolution Institute adheres to the regulatory obligations of Australian Charities and Not-for-profits Commission (ACNC), Australian Securities and Investment Commission (ASIC) and New Zealand Companies Office. John Fisher BSc, P Cert Arb, CEng MICE, FAPM (CertPM), FCIArb, FRI, is a chartered civil engineer with over 40 years in international project management. He currently serves on Resolution Instituteâ&#x20AC;&#x2122;s WA Chapter and has been a Board member since 2012. John is an arbitrator, adjudicator (in WA and NT), mediator, and Senior Sessional Member at the WA State Administrative Tribunal, undertaking expert determinations and acting as expert witness. Johnâ&#x20AC;&#x2122;s own practice specialises in construction, project recovery and DR. Dr Rosemary Howell holds a Doctorate in Negotiation and is the Founder and

Chairperson of Strategic Action Pty Ltd. Rosemary is a Professorial Visiting Fellow at UNSW and is the architect of its Master of Dispute Resolution program. She is also a Senior Fellow at Melbourne University. Rosemary has successfully coached UNSW student teams at CDRC (Vienna) and ICC (Paris) international mediation competitions. Rosemary is an accredited mediator and Former Secretary-General of the Law Council of Australia.

We thank David Watt for his immense contribution as honorary treasurer of Resolution Institute (and previously of LEADR) for 9 years. We are also grateful to Rowena McNally for her invaluable role in ensuring a smooth merger between LEADR and IAMA.

Staff 2

offices

employees

Resolution Institute is fortunate to have diligent and committed staff members keen to make a difference in the world.

Our 15 full-time and part-time team members have been recruited on the basis of their customer service, administration, teamwork and functional skills, as well as a “can-do” approach. We rate highly, for our executive team, skills in team leadership, constructive conflict resolution and member engagement. We also look for commercial acumen, entrepreneurial spirit and a readiness to initiate change to improve services to members and to create financial sustainability for the organisation. Our finance duo are both highly experienced accountants with a dedication to accurate and timely financial reporting. In 2017, we expanded our executive team to three GMs (two in Australia and one in New Zealand), each reporting to the CEO. This provides improved capacity to ensure cost-effective delivery of business-as-usual operations and to progress projects to enhance operations and member services. “I am always amazed to engage with our members who are so passionate about their profession and about this association. It makes you want to do the best you can to empower them.” “The camaraderie and energy flow among team members creates a working environment which is encouraging and dynamic. This sense of openness and good humor makes work all the more fun.” “What I like here is the learning process. I have the rare opportunity to work closely with the CEO and gain skills that will be valuable to me throughout my career.”

Staff farewells and thanks This year we sadly farewelled: • Ellie Pietsch GM (AU) who advanced to a consultancy role in a boutique firm • Brian Decelis, Communications Coordinator, who returned with his family to Malta • Belinda Cachia who has adapted her work-life balance to the changed needs of her family • Kathy Broad, Winona Wawn and Cassy Ashford who took on roles with new challenges • Lian Drinan and Luke Sundercombe who are both completing law degrees We thank each of these people for their dedication and contribution to Resolution Institute. We wish them well in their future careers. Note: Data snapshot as of 31 Oct 2017

Resolution Institute Annual Report 2017

Staff Member Operations AU

Phil Millen

Sue Ahyee

Kulpita Mallik

Executive

Shruthi Margassery Lisa Maltby

Finance

Robert Grima, AU Fiona Hollier Chief Executive Officer

Hannah Pia Baral General Manager Member Operations AU

Gerry Westhuis, NZ

Membership & training services NZ

Michelle Vui

Laura Collins

Catherine Cooper General Manager NZ

Hayley Jarick General Manager Business Operations AU

Learning Pathways AU Corinne Edge

Seema Parekh

Logistics

Nicholas Gonella

WaWei Vong

Natalia Duzyk

Nomination Services AU

Andrew Serb

Lilian Chai

Helen Goddard

Our finances

Treasurerâ&#x20AC;&#x2122;s report The 2016-17 financial year resulted in a year-end result pleasingly better than budget. This result was achieved from ongoing careful Board scrutiny and staff efforts to maximise revenue and contain costs, while delivering a broad suite of services to members, and to other valued stakeholders. Close attention to operational income and expenditure limited the operational deficit to $22,345. Adding back the non-cash items (depreciation and provisions) of $45,000 provided a positive operational cash flow of $22,655. An investment of $68,110 in strategic development projects brought the net deficit to $90,455, well within budget expectations. The total gross revenue derived in 2016-17 was $3.479 million compared to, the 2015-16 amount of $3.327 million, an increase of 4.5%. The principal source of revenue remains the training courses offered by Resolution Institute which increased by 3%. Membership revenue for the year amounted to $760,000 which is 2.8% higher than the previous year. Other revenue was also derived from nomination fees, the restorative justice training and, accreditation contract, chapter events, room hire and interest-bearing deposits. In 2016-17, operating expenditure amounted to $3.502 million compared to $3.373 million for 2015-16, an increase of 3.8%. Operating costs for 2016-17 included a non-recurring cost of $14,300 for financial planning advice. Also audit Fees expensed for 2016-17 included audit fees for 2015-16 and 2016-17 to bring audit fees into alignment with the financial year the audit relates to. The most significant strategic development investment related to the setup of webinars as a member service. The investment of $71k for this project was offset by $19k of income derived from the webinars. Early indications are that webinars will become a valued member service. Audit for 2015-16 The auditor, RP Campbell Associates Pty Limited, has completed its audit of the financial statements for the year ended 30 June 2017 and has issued an unqualified audit opinion. The subsequent audit management letter contained nothing material to bring to the Board or Managementâ&#x20AC;&#x2122;s attention. Outlook for 2017-18 The outlook for 2017-18 presents challenges to balance member service provision with achievement of a sustainable operating margin for future investment. Budget expectations are for a small surplus if a diligent approach to income opportunities and cost control is maintained. In closing, I wish to pay tribute to the previous Treasurer, David Watt, under whose guidance the financial result reported above was in large part achieved. David had volunteered his time and expertise for almost 9 years to the organisation, providing Board and staff with good humoured guidance and support. I also acknowledge the efforts of the Resolution Institute CEO and her team in both the Wellington and Sydney offices to achieve the financial results which enable Resolution Institute to continue providing services for members that encourage excellence in DR delivery. Siddharth Soin Honorary Treasurer 2017-18

Profit and loss statement Extract from statutory accounts (page 1 of 2) For the year ended 30 June 2017

2017 $

# trainers, # courses, arbitrators matters etc. etc.

2016 $

Income Membership income

760,121

738,706

Gross Training course income

1,821,662

1,787,732

Less · Trainer expenses

(440,871)

(443,681)

· Coaches expenses

(283,507)

(272,661)

109

· Assessor expenses

(57,125)

(84,507)

· Venue, travel, resources costs

(476,666)

(432,477)

N/A

· Training staff costs

(196,280)

(165,223)

N/A

367,213

389,183

7,618

6,682

184,992

257,397

169

· Arbitration

52,948

53,455

· Expert Determiner

40,905

16,241

· Mediation

24,691

14,485

(142,045)

(104,665)

(38,575)

(36,261)

130,534

207,335

279,648

184,976

(233,849)

(109,918)

45,799

75,058

31,152

32,213

(22,693)

(23,947)

8,459

8,265

46,670

61,197

133,099

78,620

Net training income

226

Gross application & nominee fees: · Domain name adjudication · SOP adjudication

Less · staff costs · other nomination costs

Net Nomination income Gross Restorative justice income Less Restorative justice expenses

Net Restorative justice income Gross Chapter event income Less Chapter event expenses

Net Chapter Event Income Other income: · Interest · Room hire · Joint venture with Adelaide University

43,180

· Other

53,283

85,493

276,231 1,588,357

225,311 1,643,858

Total Other Income Total Income

Resolution Institute Annual Report 2017

Profit and loss statement Extract from statutory accounts (page 2 of 2) For the year ended 30 June 2017

2017 $

2016 $

General Expenditure Audit & accounting fees

61,601

43,373

Advertising

25,080

8,326

Bank charges

50,395

34,909

Board meeting costs

65,714

35,893

Computing, printing & stationery

61,570

72,802

Depreciation

41,919

40,293

Insurance, postage & telephone

34,984

68,917

Office and general

68,078

72,413

Rent, cleaning & maintenance

262,395

229,970

Salaries and wages

911,839

1,056,510

27,126

26,422

1,610,702 (22,345)

1,689,828 (45,971)

68,110

88,362

(90,455)

(134,333)

Travelling

Total General Expenditure Surplus/(Deficit)before special projects Investment in special projects

Surplus/(Deficit) after special projects

Sponsorships Pulse case law reviews We extend our special thanks to the Clayton Utz Litigation and the Dispute Resolution team for their monthly legal case notes.

Conference Sponsors Thanks to the sponsors of our conferences this year: • FairWay Resolution Limited, NZ • Family Works Central, NZ • Government Centre for Dispute Resolution, NZ • Herbert Smith Freehills, NSW

• • • •

Ministry of Justice, NZ Ministry of Education, NZ MODRON New Zealand Dispute Resolution Centre

Venues Thank you to the following organisations that generously provided venues at no or discounted fees for a range of Resolution Institute services: • Auckland University of Technology (Auckland) • ADR Centre (WA) • Baker & McKenzie (VIC) • Bar Association of Queensland (QLD) • Belperio Clark Lawyers (SA) • Chamber of Commerce (NT) • Children’s Court Conciliation Conference Centre (VIC) • Clayton Utz (NSW, VIC) • Community Justice Centre (CJC) • Colin Biggers & Paisley (NSW) • Corrs (NSW, VIC, WA) • Cowell Clark (SA) • Davies Collison Cave (VIC) • Duponts and Associates (ACT) • Express Training Connections (SA) • Family Relationships Centre (Newcastle) • Gadens (NSW, VIC) • Halsmith Dispute Resolution Rooms (WA) • Holman Fenwick Willan (VIC) • Holman Webb (NSW) • HWL Ebsworth Lawyers (QLD, SA)

Note: Data corresponds to Calendar Year 2017

Resolution Institute Annual Report 2017

• • • • • • • • • • • • • • • • • • • • • •

International Visualisation Centre (SA) Interrelate (NSW) Jackson McDonald (WA) Karstens (QLD, VIC) Kensington Swan Lawyers (Wellington) La Trobe University School of Law (VIC) Lavan, Perth (WA) McCaw Lewis (Hamilton) McCullough Robertson (NSW) Ministry of Business, Innovation and Employment (Auckland) Minter Ellison (QLD, VIC) Perth Mediation Centre (WA) Piper Alderman (SA, NSW) Rendezvous Hotel (WA, VIC) Rydges Hobart (TAS) Salamanca Arts Centre (TAS) Squire Patton Boggs (SA) St Catherine’s College (WA) Uniting Church Hall (VIC) University House – ANU (ACT) University of Newcastle (NSW) Victoria University (VIC)

Our services

CEO’s report The Resolution Institute mission, Leading excellence in resolution, articulates the underpinnings of Resolution Institute service delivery and forms the central theme for this Annual Report. The mission gives a powerful insight into what the Resolution Institute Directors consider the primary purpose for Resolution Institute’s existence. Leading excellence in resolution is a compelling purpose statement for staff and provides a yardstick by which to assess decisions, projects and tasks.

Leading excellence has two prongs. First, “leading” compels Resolution Institute to embrace its

ability to influence based on its scale, its longevity and its status as a not-for-profit organisation with an inspiring vision for community well-being beyond the interests of its members: A world where people resolve conflicts well. Resolution Institute envisions a community in which people have the willingness, knowledge, skills and resources to resolve conflicts themselves or with the assistance of a professional resolver, drawn from amongst our members, we hope. We know that this vision has been the motivator for many of our members to become dispute resolution professionals. All too often, we have all sadly seen people involved in protracted and expensive legal proceedings; and we know of family, business, workplace and relationship breakdowns, of hurt, stress and distress that could have been alleviated with more constructive dispute resolution. It is this shared vision that helps to create and sustain the Resolution Institute community of practitioners.

The second prong, captured by “excellence”, emphasises the contemporary imperative to go beyond promoting the use of DR to promoting the delivery of high quality DR. The Global Pound Conference (GPC) Series of 2016-17 – Resolution Institute hosted conferences in Sydney and Auckland - is testimony to the broad reach of DR and its recognised vital contribution to access to justice. With 29 events in different cities in different countries and approximately 2500 participants contributing to global data about dispute resolution, it is clear that DR is well established. In mature markets like Australia and New Zealand, where DR is so frequently used, it is incumbent on the DR community to ensure that we deliver on the promise of DR to provide empowering, fair, cost-effective and efficient options for people to access justice. For this, we need “excellence” to be central to our efforts. This Report groups our services into six main areas in which we lead to deliver excellence – promoting standards, providing professional learning, influencing, communicating, providing professionals and engaging members. The Report provides specific examples of services in each of these areas and an indication of the numbers of people who benefit. Professional communities thrive when purpose is clear and when knowledge, experience and goodwill come together, as they do in Resolution Institute. I extend my thanks to our very capable staff for their support and their commitment to provide excellence in service to our members. I also extend my thanks to the many generous volunteers of Resolution Institute – the Directors, the Chapter and Special Interest Group Committees and the local event and webinar presenters. The Resolution Institute community is enriched by the skills, insights, energies and time of all of these volunteers.

CEO’s report Finally, I say “thank you” to retiring Chair, Margaret Halsmith. Margaret has led Resolution Institute with integrity, wisdom and goodwill for more than ten years. As many members have witnessed, Margaret has been tireless in her efforts in the best interests of the Resolution Institute community of professionals. Margaret has always given conscientious attention to matters before the Board, to issues that arise for the office and for me as CEO and to the broader questions with which the DR community is grappling. I have found Margaret to be a “constant” in the periodic ups and downs of being CEO. I will always be grateful for the grace and good humour with which Margaret has blended critical coach with wise advisor, thoughtful mentor, rigorous challenger and insightful encourager. Once more I extend to Margaret my thanks and my very best wishes for a fulfilling next phase in her career. Fiona Hollier Chief Executive Officer, Resolution Institute

Resolution Institute Annual Report 2017

Training Mediator assessment Accreditation and grading

Dispute Resolution

EXCELLENCE

Promoting standards for

Promoting standards for Excellence in Dispute Resolution

Training

training workshops

206 training days

793 people trained

The workshops that Resolution Institute offers in mediation meet the threshold requirements for the National Mediation Accreditation System (NMAS). The conflict management coaching workshop similarly meets the requirements for accreditation. Masterclasses in arbitration and adjudication are a key requirement to maintain arbitration and adjudication grading. One-day courses contribute to continuing professional development. In partnership with The University of Adelaide, we offer a biennial online professional certificate course in commercial arbitration. In New Zealand, in partnership with PACT Training Consultants, we provide restorative justice facilitator induction training under a contract with the Ministry of Justice.

Mediator assessment

assessment days

226

assessments done

150

people met competency

Our assessments are in held in high regard primarily due to our attention to the qualification of assessors and the quality of infrastructure.

We thank our trainers, coaches and assessors whose dedication has been instrumental in maintaining the stability and quality of our offerings.

Note: Data corresponds to Financial Year 2016-17

Promoting standards for Excellence in Dispute Resolution

Accreditation and grading

263

people accredited /graded

3550

total accreditations/ gradings held

Resolution Institute champions accreditation and grading as an important element in promoting excellence in the delivery of DR services.

These qualifications prescribe training, experience, good character, adherence to the Resolution Institute Code of Ethics and ongoing Continuing Professional Development (CPD), which collectively contribute to an assurance of quality for consumers.

Total accreditations/ gradings: By location NSW | 31%

By process type Mediation | 75%

VIC | 17% NZ | 15% QLD | 11% WA | 10% SA | 7% ACT | 4% TAS | 2% NT | 2% Other | 1%

Note: 1) Most of these accreditations/ gradings have been provided by Resolution Institute. A small proportion have been provided by other organisations. 2) Data corresponds to Financial Year 2016-17

Resolution Institute Annual Report 2017

Conferences Networking and CPD events Webinars

Dispute Resolution

EXCELLENCE

Professional learning for

Professional learning for Excellence in Dispute Resolution

Conferences Global Pound Conference 2017 The Global Pound Conferences held in 28 cities throughout the world, including Auckland and Sydney, provided DR practitioners with the opportunity to converse with and learn about trends and perspectives of disputants, advisers and other DR stakeholders. Members from regional areas, Galatee Underwood and Linx Macpherson, won the Resolution Institute MODRON sponsored scholarships, to participate in the conference in Sydney. *covered in more detail on page 45

Conflict Resolution Conference 2017 : Relate Resolve Restore - Revived 1-2 Nov 2017, Wellington Revived, after the 2016 earthquake shook NZ and forced the cancellation of the conference, this unique, multi-disciplinary conference focussing on mediation and restorative processes explored the latest developments and the potential for cross-fertilisation between professionals. Resolution Institute, in partnership with Restorative Practices International, Restorative Practices Aotearoa and Victoria University, provided a compelling and varied program for more than 300 attendees. • Sir Anand Satyanand, former Governor-General of New Zealand, gave the keynote speech. • International speakers including Sujatha Baliga from New York, Jim McGrath from Ireland and Chris Straker from United Kingdom were joined by prominent DR experts from Australia and New Zealand to deliver stimulating plenary sessions. • Concurrent sessions enabled practitioners and policymakers to share learning, extend their understanding or skills and encourage innovation. Following the CRC, Resolution Institute delivered Elder Focus Day to bring together dispute resolvers and those working in the elder sector for discussion sessions, professional development workshops and role play demonstrations.

Note: Data corresponds to Calendar Year 2017

Professional learning for Excellence in Dispute Resolution

Networking and CPD events

111

2532

local events attendances

Our events, mostly organised by our local member groups, or enthusiastic individuals, cover a variety of topics including mediation, arbitration, adjudication, restorative justice and family dispute resolution.

“I love the diversity of offerings by Resolution Institute. I notice I am either very drawn to many of the events or not at all - it tells me there is a good variety - Thank you. ” “Good session! I liked hearing ideas from the panel and reflecting on how DR has changed over 10 years.” “Thank goodness that there is someone doing research in this area. Some of the results are surprising and make me wonder how I might change what I do.”

Note: Data corresponds to Calendar Year 2017

Resolution Institute Annual Report 2017

Professional learning for Excellence in Dispute Resolution

Webinars

webinars

1934

attendances

Webinars, introduced this year, have rapidly proved popular. Taking learning online, has extended accessibility and offered time flexibility.

“‘Thank you for the fantastic webinars you have been conducting lately. They are an excellent source of professional development, even for a non-profit organisation with practically no budget for training.’”

“The webinar was seamless and the topic interesting and well delivered.” “The clarity of the audio was exceptional and much better than most of my experiences with other webinars on different platforms.” “Congratulations on providing webinars that are high quality, succinct and low cost. Greatly appreciated.” We thank our webinar speakers from 2017 for generously volunteering their time.

Kathy Douglas

Anne Purcell

Rachael Field

Jodie Grant

Dale Bagshaw

Sarah Blake

Olivia Rundle

Justin Toohey

Alysoun Boyle

Rana Rashda

Wi Pere Mita

Susan Armstrong

Ghena Krayem

Phillip Hart

Steve Lancken

Nicola Di Muzio

Nina Harding

Archie Petsas

Note: Data corresponds to Calendar Year 2017

Cooperation Partnerships Awards Resolution Institute journal Engagement with students

Dispute Resolution

EXCELLENCE

Influencing for

Note: Data corresponds to Calendar Year 2017

Influencing for

Excellence in Dispute Resolution

Cooperation Through cooperation, Resolution Institute builds on the strengths and resources of other organisations to promote its agenda of excellence in DR. Cooperation comes in many guises: support, sponsorship, project collaboration and information distribution. Organisations with a core Dispute Resolution purpose or a special project with which we have cooperated in 2017: • Arbitrators' and Mediators' Institute of New Zealand • Dispute Resolution Industry Forum • Family & Relationship Services, Australia • Family Works Central, NZ • Flinders University • Greater Sydney Family Law Pathways Network • International Mediation Institute (IMI) • Kensington Swan • Law Council of Australia

• • • • • • • • • • •

Mediator Standards Board New Zealand Law Society Regional Arbitral Institute Forum (RAIF) Restorative Practices Aotearoa Restorative Practices International Retirement Villages Association University of Adelaide University of Melbourne University of NSW Victoria University of Wellington Voluntas Constructive Conversations

Influencing for

Excellence in Dispute Resolution

Partnerships By partnering on particular projects, Resolution Institute offers its expertise in DR while utilising the strengths of its partner organisations. Academic research

Study on userâ&#x20AC;&#x2122;s perspective on commercial mediation Resolution Institute partnered with Victoria University (Wellington) to explore usersâ&#x20AC;&#x2122; perspectives on commercial mediation in New Zealand, looking specifically at users in the insurance industry. The research, led by Resolution Institute member and Victoria University Senior Lecturer in the Faculty of Law, Dr Grant Morris, extended previous research by the partnership looking at commercial mediation from the perspectives of mediators and lawyers (gatekeepers). The research highlighted barriers and opportunities for the growth of commercial mediation.

Technological innovation

Development of a cutting-edge online mediation platform Leading technological excellence in the mediation landscape of Australia and New Zealand, Resolution Institute has partnered with MODRON, an Online Dispute Resolution (ODR) developer, to develop an innovative DR practice management and interaction platform. Designed to enhance DR practice, accessibility and service for DR professionals, clients and representatives, this initiative will bring together over 40 valuable practice management tools such as billing, document management, e-marketing, scheduling, contacts, and process management into a single, integrated platform. This tool will be made available to Resolution Institute members with appropriate DR qualifications in Australia and New Zealand.

Resolution Institute Annual Report 2017

Influencing for

Excellence in Dispute Resolution

Awards Resolution Institute encourages excellence among dispute professionals through the awards that it presents or sponsors.

resolution

Ambassadors

Ian Govey, former Australian Government Solicitor, and Annabel Shaw, mediator and adjunct lecturer at Victoria University of Wellington’s Faculty of Law, are the current ambassadors for Resolution Institute. Ian has so far presented in Perth on “Government and DR: accelerating the positive feedback loop”. Annabel presented at the Global Pound Conference in Auckland and at the Conflict Resolution conference in Wellington. Both Ian and Annabel will provide presentations for the interest and professional learning of Resolution Institute members in the first half of 2018.

Michael Klug Award 2017

The Michael Klug Award is presented annually by the Resolution Institute Board to any person(s) who has in the previous 12 months contributed towards the peaceful resolution of conflict in the best interests of the community. This year the Award is being presented to Sarah Blake for her peace-making skills and intervention with an East Kimberley indigenous community.

Australian and New Zealand Law Awards 2017

This year the prestigious Law Awards introduced dispute resolution categories that were sponsored by Resolution Institute. On 18 May 2017, Alex Baykitch and Stephen Lancken were named Australian Arbitrator of the Year and Australian Mediator of the Year respectively. On 23 November, the New Zealand Mediator of the Year was awarded to Timothy McMichael at the New Zealand Law Awards. Resolution Institute has sponsored the Mediator of the Year Award since its inception in 2012.

Scholarship for exceptional professionals

Congratulations to Karen Ward, CEO Public Fundraising Regulatory Association who won the 2017 Resolution Institute Scholarship to attend the 5-Day Mediation Workshop in New Zealand.

Influencing for

Excellence in Dispute Resolution

Resolution Institute journal Resolution Institute is publishing two editions of its journal The Arbitrator and Mediator in 2017. We thank our editor Russell Thirgood for his thought leadership and the many contributors for sharing their research findings or professional practice insights. “I feel privileged to be the editor of a journal that reflects the broad spectrum of ADR practices and approaches. The Arbitrator & Mediator covers a range of articles drawn from research and practice, intending to evoke new perspectives as well as offer useful strategies. I thank the contributors for the time and effort spent on their valuable submissions.” Russell Thirgood Editor, The Arbitrator & Mediator “Members as well as readers well beyond the membership, having gained new knowledge, understanding and insights from their reading and discussion of the journal, will adapt their ADR practice to accommodate ideas, some new and others affirmed. Excellence in conflict resolution benefits both the users of ADR and their communities. The Arbitrator & Mediator has a ripple effect throughout Australia and New Zealand.” Margaret Halsmith Chair, Resolution Institute Board of Directors

Resolution Institute Annual Report 2017

Influencing for

Excellence in Dispute Resolution

Engagement with students Resolution Institute engages with high-school and university students in a variety of forms, to encourage their knowledge of and commitment to DR.

Sponsoring prize for high-school student competition SCRAM Competition

Sponsored by Resolution Institute, Schools Conflict Resolution And Mediation (SCRAM) Competition is organised by Western Australian Dispute Resolution Association (WADRA) for high school students to develop and demonstrate knowledge of conflict resolution principles and mediation skills. At the Grand Final on 19 Sep 2017, Perth College was announced winner and Christ Church Grammar School the runner-up.

Support for university student competitions ICC Commercial Mediation Competition

Resolution Institute proudly supported Australian and New Zealand entries to the student competition organised by International Chamber of Commerce on 3-8 February 2017. Our members coached student teams from Monash University, University of New South Wales, The University of Notre Dame and The University of Auckland who made it to the finals of this prestigious competition held in Paris.

Sponsoring prize for university student competitions Commercial mediation competition

Resolution Institute was pleased to award enrolment in a mediation workshop to the bestplaced Australian or New Zealand team at the inaugural Asia Pacific Commercial Mediation Competition held in Melbourne on 7-9 Aug 2017. Congratulations to The University of Auckland Law School team for winning this prize and thanks to our members who contributed as organisers, volunteers and judges.

NOOT Competition

Negotiating Outcomes on Time (NOOT) Competition was organised by the Administrative Appeals Tribunal (AAT) In Brisbane on 26 May 2017. Lachlan Stewart and Elizabeth Hatcher from Bond University won the first prize provided by Resolution Institute of enrolment in a mediation workshop.

Influencing for

Excellence in Dispute Resolution Sponsoring prizes for excellence in university studies Congratulations to the 2016 winners of Resolution Institute cash prizes for Dispute Resolution at New Zealand Universities: • The University of Auckland – Katie Keir and Tunisia Napia • University of Otago – Emma Cameron, Christopher Boswell and Georgia Bellett • University of Waikato – Fleur Oback • Victoria University of Wellington – Katie Alexander

Resolution Institute Annual Report 2017

Dialogue Advocacy Online presence

Dispute Resolution

EXCELLENCE

Communicating for

Excellence in Dispute Resolution

Dialogue Global Pound Conference (GPC) 29 May, Sydney | 31 May, Auckland

The GPC Series engaged commercial disputants, lawyers, arbitrators, mediators, academics, judges, policy-makers, government representatives and business agencies in events in 28 cities around the world between Mar 2016 and Jun 2017.

180+

participants in Australia and New Zealand

As a global partner of the Global Pound Conference Resolution Institute worked with law firms and other DR organisations to organise GPC events in Sydney and Auckland to foster a dialogue about the future of dispute resolution in the region and internationally.

Questions in four critical areas were posed for real-time responses, panel commentary and participant discussion at each GPC event and for later global analysis. • Access to justice and DR systems: What do parties/users need & expect? • How is the market currently addressing these party/user needs and expectations? • How can DR be improved? (Overcoming obstacles and challenges) • Promoting access to justice: What action items should be considered and by whom? “The Australian Global Pound Conference held in Sydney in May 2017 was facilitated and organized by the Resolution Institute. It was a substantial and challenging task to coordinate, but the results were most worthwhile. It targeted all sectors of the dispute resolution community and focussed on how dispute resolution can remain affordable and accessible in the future. I congratulate the Resolution Institute for its leadership in conducting the event.” The Honourable Murray Kellam AO, Chair, Sydney GPC event “The GPC felt like a truly progressive event in the DR journey and one I am eager to be on.” Annabel Shaw, Chair, Auckland GPC event

The Great Debate 2017 20 Nov, Perth Organised by Resolution Institute, The Great Debate launched the Australian Arbitration Week 2017. Two teams wrestled with the contention That arbitration has a great deal to learn from the statutory adjudication process.

Note: Data corresponds to Calendar Year 2017

Communicating for

Excellence in Dispute Resolution

Resolution Institute Annual Report 2017

Communicating for

Excellence in Dispute Resolution

Advocacy A vital function of Resolution Institute as a membership organisation is to be a voice for members. On some occasions, we are able to seek member commentary. On other occasions, we represent member views previously collected to help shape government, business or association policy. In 2017 Resolution Institute submitted responses to: • • • • • • •

Land Court of QLD draft practice direction for ‘court supervised mediation’ Proposed DR model provisions in NSW NSW Farm Debt Mediation Act review Security of Payments Laws review Law Council of Australia & the Project Steering group on The Justice Project Queensland Public Works and Utilities Committee in relation to the Building Industry Fairness (Security of Payment) Bill 2017 New South Wales Law Reform Commission Consultation Paper 18 Dispute Resolution: Model Provisions

Communicating for

Excellence in Dispute Resolution

Online presence

72,000 unique visitors

562,000 page views

4 min

average session duration

The website of Resolution Institute is visited by our members, non-member dispute resolvers, disputing parties as well as members of the general public. Resolution Institute also has an active presence across Twitter, LinkedIn and Facebook where we share DR articles and information about our events. Note: Data corresponds to Financial Year 2016-17

Newsletter

editions per year

250+ articles curated

40%

average open rate

Resolution Institute publishes Pulse, our monthly newsletter, that covers news, learning opportunities and quality articles across DR topics. Note: Data corresponds to Calendar Year 2017

Resolution Institute Annual Report 2017

Nomination services Search directory

Dispute Resolution

EXCELLENCE

Providing professionals for

Providing professionals for Excellence in Dispute Resolution

Nomination services

279

155

nomination applications

dispute resolvers nominated

60%

nominations generated from Building and construction SOP schemes

Resolution Institute acts as a nominating authority when parties need an independent and unbiased service to appoint a dispute resolver. As an independent source of qualified dispute resolvers, Resolution Institute is also the chosen nominating body for several government, industry and agency schemes: • Building and construction security of payments scheme • Dispute resolution clauses in legal contracts • .au Domain Name Disputes • Student mediation scheme • Motor Vehicle and Repair Industry Code of Conduct • The Community Broadcasting Association of Australia (CBAA) • Screenrights Australia We follow a documented, criteria-based process for nominating our members in line with the principles of accountability, transparency and fairness.

Search directory

3333

visits to directory page

Advisers and disputants use our search directory to locate dispute resolvers specific to their needs.

The final phase of the project to optimise the functionality of our member search directory is underway. With improved functionality, we anticipate the search directory will be more widely accessed, so increasing its value as a member benefit.

Note: Data corresponds to Financial Year 2016-17

Local member groups Committee reports

Dispute Resolution

EXCELLENCE

Engaging members for

Excellence in Dispute Resolution

Local member groups

member Committees

152

Committee members

111

local events

Resolution Institute supports the development of local groups. We encourage members to take the initiative to establish groups to connect with and promote the learning and development of DR colleagues. Local groups are connected through the Constitution and also through the Resolution Institute office and staff team. Staff members support groups in becoming established, in organising events and in advertising these events to other members. The city-based Chapters and Special Interest Groups (SIGs), whose reports follow, have a structure that facilitates continuity. On an annual basis, Chapters and SIGs elect or appoint members to their Committees. The Committees provide a satisfying way of members engaging with Resolution Institute and with each other, as they build close and ongoing collegiate networks and develop a program of local events. Other informal groups arise from time to time to create local networks and/or to practise newly acquired skills. These groups may be initiated and propelled by a keen individual or a small group of enthusiastic colleagues. Resolution Institute thanks all its volunteers working at al local level for their energy and commitment to helping engage members to strengthen their professional connections and contribute to their professional learning.

Note: Data corresponds to Calendar Year 2017

Engaging members for

Excellence in Dispute Resolution

New Zealand Committee report The New Zealand Committee has continued to meet regularly in 2017 to share insights into sector happenings and member needs and views. The New Zealand Committee provides a strong link with the Board and supports the General Manager, New Zealand. Having a diverse group of practitioners as a resource to call on for local knowledge and expertise is invaluable for Resolution Institute in New Zealand and to the Board. In the Committee’s thoughts this year has been Carol Powell who suffered a ruptured brain aneurism while training overseas in May. The Committee’s thoughts continue to be with Carol and her family as she rehabilitates. The support shown by members is a worthy reflection of the ideals and principles that our organisation espouses. I’d also like to acknowledge the passing of Jane Schaverien in September. Jane was a DR leader, mentor, mediator, trainer, professional supervisor, colleague and friend to many in the DR sector. She contributed significantly to Resolution Institute, including the development of the online group professional supervision which has been running and providing a service for mediators for a number of years now. As well as providing general advice and expertise, the New Zealand Committee has been involved in several projects during 2017. Carol was on the organising committee of the New Zealand Global Pound Conference and former New Zealand Committee member, Annabel Shaw, chaired the local organising committee. The New Zealand event of the Global Pound Conference series took place in Auckland on 31 May and brought together a wide range of people to discuss the future of civil and commercial dispute resolution. The event was the first of its kind in New Zealand, bringing together major DR organisations, and stakeholders of DR such as government representatives, academics and business that are users of dispute resolution. 2017 Committee Members The New Zealand Committee has also contributed to the Mark Beech - Chair development of the Elder Focus Day run in conjunction with the Conflict Resolution Conference in early November. The Anja Klinkert Committee’s Elder Mediation working group of Anna, Anja, Anna Quinn Rachel contributed to the development and promotion of the Carol Powell day. The Elder Focus Day was facilitated by Anna, with Jon also taking a key role in the day. Catherine Cooper I take this opportunity to thank the members of the New Zealand Committee for their contribution to Resolution Institute and its members. I also want to acknowledge the considerable contribution of GM (NZ) Catherine and her team in the Wellington office. I wish the members of the New Zealand Committee, the office staff and the membership at large a very enjoyable Christmas break.

Catherine Green

Mark Beech Chair, New Zealand Committee

Sharon Stewart

Resolution Institute Annual Report 2017

Jon Everest Judith Scott Melanie O’Neil Rachel Lohrey Sarah Ramsay Tim Holton

Engaging members for

Excellence in Dispute Resolution

New Zealand events report 2017 has seen high participation in webinars and online forums from New Zealand members. Responding to this means reconceiving how networking and professional development events can be offered with the convenience of online options.

Month

Practice Group topics

Feb

Mediation: A Client's Perspective

Mar

Independence in government/ industry dispute resolution

With Wellingtonâ&#x20AC;&#x2122;s accessible geography, interest has remained strong in networking events and the Wellington practice group is now in its third year. Thank you to New Zealand Committee member Sarah Ramsay, who co-ordinates Wellington networking events and the presenters who have provided thoughtprovoking professional development sessions. Thank you also to the members who have facilitated discussion sessions at the Wellington practice group.

Apr

Ethics in mediation

May

Lawyer or DR Practitioner?

Jun

Dispute resolution over the phone

Jul

Employment mediation

Aug

Bring your own question!

Sep

Early Resolution of Disputes

Oct

Advocacy/Being an Advocate

Nov

Establishing participants' confidence in the mediator

Dec

Support people at mediation

Month Mar May

Jun

Networking event topics Does Mediation Translate?

Carol Powell

Users of commercial mediation in NZ - research update

Grant Morris

Making complaint resolution bodies accessible and receptive to other cultures: A Human Rights Commission case study

Pele Walker Aug

Building a shared story through a timeline approach to mediation

Sep

Support People: help or hindrance?

Bruce Cottrill

New Zealand Committee members have also fostered local networking in other parts of the country. Special thanks to Melanie Oâ&#x20AC;&#x2122;Neil in Hamilton. With the popularity of webinars for accessible professional development, the New Zealand Committee plans to build on the success of the Wellington practice group by facilitating online practice groups, which will provide members outside of Wellington with the opportunity to network and discuss practice issues from the convenience of their own computers.

Rosemary Nourse

Engaging members for

Excellence in Dispute Resolution

ACT Chapter report Month

Event Title

2017 Committee Members

Feb

ADR in the family court

Bryan Ahern - Convenor

Mar

Resolution Institute updates

Jun

Restorative process in defence

Jul

Expert Determination to resolve building and construction disputes

Mary-Therese Daniel

ACT Chapter Annual Meeting: Lawyers involved in ADR in Courts and Tribunal

Shawn van der Linden

Dec

Anne Huard - Treasurer Grahame Delaney - Notetaker Annie Kentwell

Rebecca Curran

Tiruvarul Vallal

The transition from IAMA to the Resolution Institute has resulted in significant changes to the operation of the ACT Chapter Committee. After a stalled start in 2016, the 2017 Committee got underway with high-profile speakers – the former Justice John Faulks and Resolution Institute CEO Fiona Hollier. We have been able to utilise the facilities of University House which provides a consistent venue that is central and easily accessed. With catering and room set up all organised by University House, and advertising and promotion handled from the Resolution Institute office, the workload for the Committee is relatively light compared to that previously as IAMA. That change has, unexpectedly, had the effect of reducing the involvement and level of activity required of and provided by the Committee members. Nevertheless, the only true challenge that the Committee has is to ‘source’ the speakers. There is no shortage of ‘topics’ for the CPD events, and we maintain for reference a list of previously successfully used topics and newly suggested topics. We look forward to next year, most likely conducting events on a bi-monthly basis rather than committing to an event each month. Bryan Ahern Convenor, ACT Chapter Committee

Resolution Institute Annual Report 2017

Engaging members for

Excellence in Dispute Resolution

Newcastle Chapter report Month

Event Title

2017 Committee Members

Jun

Dealing with the Challenges of Court Connected mediation

Georgia Seaton - Chair

Aug

Med-arb: A way to settle childrenâ&#x20AC;&#x2122;s matters without going to court

Kathy Tetu - Secretary

Free lecture: Four Tips for Managing High Conflict Behaviours

Jeniffer Drennan - Treasurer

Sep

Nov

Arbitration of Family Law Property Disputes AGM and networking meeting

In 2017, we formed a working partnership with Law Faculty University of Newcastle through Professor Tania Sourdin, Dean of the Law School. This led to our involvement in seminars hosted at Newspace, the new University of Newcastle premises for Law and Business. We hope to engage with University of Newcastle more in the future and strengthen this beneficial professional relationship. While we had previously aimed to host 5 seminars annually, one planned event was cancelled unexpectedly. Georgia Seaton Chair, Newcastle Chapter Committee

Albert Ponte Anne Ardagh Bruce Atkinson Felicity Wardhaugh Giles Coakes John Woodward Jonathan Spencer Kate Walker Lyn McLardy

Engaging members for

Excellence in Dispute Resolution

NSW Sydney Determinative SIG report Our group focusses on arbitration, determination and dispute boards.

adjudication,

expert

2017 Committee Members

This year we held the following forums:

Jim Baillie - Secretary

• In February Gadens kindly hosted a presentation and an interactive discussion forum on Recent decisions on the NSW

Philip Martin - Treasurer

Building and Construction Industry Security of Payment Act (1999), led by expert panellists Robert Riddell, Robert Viscovich

and Chris Robinson.

• In March Peter Callaghan SC and Jim Baillie led a discussion forum on The use of arbitration and expert determination outside building and construction. This forum looked at issues such as statutory provisions that preclude parties using determinative DR and the conditions in which application of those provisions overrides the DR process; and whether the use of determinative DR is given sufficient consideration when mediation fails.

Charles Brannen Graeme Robinson Melissa Ceccato Norman Fisher Peer Dalland Steve White

• In September, we held an interactive forum led by Shaun Bailey, David Campbell-Williams and Charles Brannen on Current cases; recurrent issues with Security of Payment legislation. The presentations focussed on recent cases involving adjudications. • Our committee has facilitated the end of year event for all the Sydney SIGs generously hosted by Piper Alderman, including short light hearted presentations by The Hon Peter Jacobson QC, Graeme Robinson, Simon Morris and Robert Riddell on ADR: Tall Tales and True. Month

Event Title

Feb

Adjudicators discussion evening

Mar

Using Determinative DR outside building & construction

Sep

Adjudication discussion evening

Resolution Institute Annual Report 2017

We are keen to encourage participation in our activities for 2018 from other members who are involved in determinative ADR, particularly those who have received nominations from the Institute and are interested in sharing their experiences with fellow members.

Engaging members for

Excellence in Dispute Resolution

NSW Sydney Facilitative SIG report Month

Event Title

2017 Committee Members

Feb

Conflict Coaching

Alan Field

Mar

Lawyers and Mediation - A Help or Hindrance

Chris Pitts

Apr

Reaching consensus: lessons from multilateral negotiations on UN peacekeeping

Christopher Whitelaw

May

DR in Australia: a fresh perspective

Jared Laughlin

Jun

Mediating personal injury claims

Kirsty Elliott

Aug

Bioethics mediation

Lee Price

Sep

Using mediation skills in workplace investigations

Michael Hyde

Nov

Early Dispute Resolution

Timothy Channon

Frances Doyle

Tiffany Kelly

Highlights We explored a diverse range of topics, with feedback that expectations were consistently exceeded. Challenges The SIG perceived a sense of isolation. With greater integration with other special interest groups and Resolution Institute staff, FACSIG could potentially be more effective. The sole focus of FACSIG this year has been to arrange and host CPD events. There is a desire to enter into conversations on issues related to the facilitative mediation opportunities and policy in NSW.

Engaging members for

Excellence in Dispute Resolution

NSW Sydney Family SIG report Month

Event Title

Mar

Safety in family law

Apr

Resolution of family law property disputes

Jun

The role of FDR in family violence cases

Aug

Using shuttle mediation effectively in FDR

Oct

Diverting indigenous families: from care protection system to family law system

2017 Committee members Beverley Aubrey Helen Miedzinski Josephine Reyes Judith Blayden Lucinda Aboud Paula Bruce Sarah Dukes Susan Armstrong Victor Berger Yula Blecher

We organised a variety of events this year that touched upon not only some useful strategies for our members to employ but also invoked thought-provoking ideas and discussions. We are excited for the upcoming year and look forward to organising even more valuable events based on member feedback.

Resolution Institute Annual Report 2017

Engaging members for

Excellence in Dispute Resolution

Queensland Chapter report The Queensland Chapter has enjoyed a full calendar of seminars, workshops and networking throughout 2017, kicking off with an Arbitration Master Class (for graded arbitrators) in March 2017. Stephen Colditz (Committee member) co-ordinated a joint seminar with the Queensland Bar on 27 April 2017. A panel comprising Hon. Ian Callinan AC, James Bell QC and Rebecca Treston QC discussed the fundamentals and nuances of acting as legal advisor in commercial mediations. The panel discussed the role of mediators and legal representatives participating in and preparing for mediations and how they can most effectively resolve disputes while optimising client outcomes. It was a valuable seminar for early and mid-career practitioners wanting to develop mediation experience, and gave senior practitioners and established mediators useful tips and insights from a panel with many decades’ mediation experience. On 25 May 2017, Cady Simpson (Committee member) arranged an informative seminar evening with Anne Marie Rice. Ms Rice addressed the debilitating delays in the Family Court system and discussed how “interests based negotiation” provides a guiding principle for mediators and collaborative professionals to find sustainable compromises for clients. With arbitration experiencing an increased uptake in family law (encouraged by recent changes to the Family Law Rules), Ms Rice also discussed how this form of DR enables practitioners to confidently embrace the various methods of dispute resolution in family disputes.

2017 Committee Members Karyn Reardon - Chair Amanda Molomby Cady Simpson Cheryl Bryan Gail Hartridge Kate Grant Lisa Frisken Mark Williams Mieke Brandon Nardine Collier Natalia Wuth Rachael Field Richard Chesterman AO Stephen Colditz

On 9 May 2017, Amanda Molomby (Committee member) invited Professor Nadja Alexander to address the Queensland Chapter, discussing how Singapore has developed as an international dispute resolution hub. Professor Alexander shared her unique experience of the Singapore dispute resolution landscape, discussed the significant developments in the mediation field in the past 18 months and how these new threads are being woven into Singapore’s already rich dispute resolution tapestry. Mark Williams (Committee member) together with Warren Fisher, Jonathan Smith, Russell Welsh, and Noel Jensen convened a workshop for registered adjudicators on 27 June 2017. The roundtable discussion focussed on decision writing, with graded adjudicators sharing strategies to deliver effective and appropriate written decisions.

Engaging members for

Excellence in Dispute Resolution Gail Hartridge (Committee member) convened a seminar evening discussing effective expert determinations on 25 July 2017. During the seminar, John McKenna QC discussed how contracting parties may use expert determination to resolve differences arsing from specialised issues with comparable reliability and certainty as judicial or arbitral decisions, and without the attendant cost or delay. Mr McKenna QC discussed key legal principles governing expert determinations, its practical advantages and disadvantages and shared practical tips for the effective conduct of an expert determination. On 31 August 2017, the Queensland Chapter explored compulsory mediations of farm business debts with John Simpson. Mr Simpson discussed the role of the Queensland Rural and Industry Development Authority (QRIDA) in the context of farm business debt mediation, and the requirement of the new Farm Business Debt Mediation Act 2017 (Queensland) that financiers participate in debt mediation with farmers before foreclosure. Mr Simpson explained the support offered by the QRIDA to financiers and/or graziers, programs available through the QRIDA for financiers and/or graziers, the compulsory mediation process for financiers and graziers who are unable to resolve their disputes, and shared his recommendations to ensure that the compulsory mediation process works effectively in practice. Thanks to our Committee member Natalie Wuth for arranging this topical seminar.

Month

Apr

May

Event Title The challenge of reframing threat as challenge â&#x20AC;&#x201C; and how to meet it Participating in commercial mediations as a legal advisor Walking the mediation highwire â&#x20AC;&#x201C; Singapore style Opportunities for DR in family law

Jun

Adjudication workshop: Decision writing

Jul

Conducting an effective expert determination

Aug

Compulsory mediation to farm business debts in Queensland

Sep

Dispute resolution walkshop on the Gold Coast Constructive Conversations

Oct

The changing technological landscape of DR

Dec

Queensland Chapter Annual Meeting & Christmas Party

Mieke Brandon (Committee member) co-ordinated our seminar held on 14 September 2017. Then, Dr Serge Loode shared his observations on the application of recent findings from neuroscience to conflict resolution. Dr Loode discussed how mediators can create constructive conversations and safe spaces for discussion by encouraging positive conflict behaviours in disputing parties. Dr Loode presented recommendations for understanding and working with threat and reward reactions, based on SCARF model developed by neuro-leadership consultant and coach David Rock. He also discussed how recent research in neuroimaging confirms the importance of verbally acknowledging emotions and how this can help parties to manage feelings such as anger or fear.

Resolution Institute Annual Report 2017

Engaging members for

Excellence in Dispute Resolution We enjoyed a 'dispute resolution walkshop' on the Gold Coast with Professor Laurence Boulle on 2 September 2017. The outdoor walk shop created an opportunity for the Queensland Chapter to question how indoor and formal management of disputes (through indoor negotiations, litigation, mediations and other DR processes) potentially missed opportunities for creative thinking and enhanced problem solving that outdoor environments may inspire. The walkshop provided an opportunity to reflect upon and discuss dispute resolution (including the strengths and qualities of the dispute resolution community on the Gold Coast) and explored how mediators can engage in and help resolve some of the major issues of the day. Thanks to Committee member Lisa Frisken for arranging this innovative event. Stephen Colditz also invited Professor Tania Sourdin from University of Newcastle to speak to the Queensland Chapter on 12 October 2017 to discuss the changing technological landscape of DR. As technology continues to disrupt industries and reshape professions, Professor Sourdin discussed how AI and other technologies will impact the work of DR practitioners. Drawing on her work in the area of AI, Professor Sourdin considered whether some practitioners will be replaced by technology or supported by it. She discussed the challenges that surface as â&#x20AC;&#x2DC;humanâ&#x20AC;&#x2122; skills are blended with the technologies of the future, and issues that arise when algorithms are used to predict or determine outcomes as we approach the 'Fourth Industrial Revolution'. As this report is finalised, the Queensland Chapter is applying the finishing touches to its November seminar. Details will be announced imminently. It is shaping up to be another inspiring event. I hope to see many of our members at our end of year function very soon. Karyn Reardon Chair, Queensland Chapter Committee

Engaging members for

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South Australia Chapter report The 2017 Committee comprised many of the members who stood in 2016 and this allowed us to proceed with the energetic programs we had initiated in 2016. In 2017 some former colleagues did not re-nominate and we were joined by some new members of the Committee who were possibly surprised that we had a dedicated workload to carry out. Unfortunately, due to other commitments some of those new members withdrew during the year. We thank them for their contributions and for their attendance at meetings. The primary objectives of our Chapter Committee are to arrange and deliver Continuing Professional Development (CPD) events for members in both the determinative and nondeterminative disciplines and to continue our work with local business and organisations in raising the profile of ADR in SA. Our activities were guided by our Chapter obligations in terms of the Resolution Institute Constitution – namely to arrange CPD events and to promote the use of ADR. Our Committee and members thank Charlie Belperio and Bev Clark and the staff of Belperio Clark for their ongoing sponsorship and support, that provides a CPD venue and refreshments. I'm sure anyone who has attended will agree that Charlie and Bev put on a great spread. In addition, Andrew Robertson of Piper Alderman has consistently provided a venue and refreshments for our monthly Chapter meetings and for any Determinative CPD events. Andrew, likewise, puts on a great spread.

SA Chapter Committee Members 2017 Deb Black - Chair Max Franchitto - Deputy chair Andrew Robertson Alison Shaw Bevan Bates David Egarr Graham Andrewartha Jo Battersby Paul Bartley Paul Gerrard Peter Kassapidis Robin Matters Ruth Beach

Your Committee members were extremely busy this year: • We collaborated with the SA Office of the Small Business Commission to deliver two ADR information session, one in February and one in May. These were both well received and we have been approached to continue working with the OSBC in 2018 • We held a total of eight CPD events covering both determinative and non-determinative disciplines. • Committee members continued to meet with industry groups to discuss ADR and how to embed dispute resolution processes into member organisation services.

Resolution Institute Annual Report 2017

Engaging members for

Excellence in Dispute Resolution â&#x20AC;˘ In 2016 our Committee member, Ali Shaw engaged with the University Law Student Associations (LSAs) in raising ADR as a Resolution Inst. Representative, at Career events. This year that work was continued and the Committee agreed to sponsor the inaugural Tri Varsity Law Student Association Mediation competition, which was held over the weekend 14th and 15th October. The bragging rights went to Adelaide University. This project took a great deal of volunteer time and coordination. We thank Ali for working with the LSAs and driving this project, and to all the judges who volunteered their time over the weekend. To the LSA Presidents and Comp managers, we also say thank you from Resolution Institute SA Chapter. We hope to build on this great work, review the lessons learned and continue the event. There is a great deal of work that goes on behind the scenes in running a state Chapter and providing CPD events and services to our members. Iâ&#x20AC;&#x2122;d like to thank my Committee for their work, volunteering their time and their support which has made Chairing this Committee an easier task. On behalf of the Committee, we would also like to thank those professionals who volunteered time to present CPD events for us. It is always difficult to shout above the noise as one of the smaller states. We thank the staff and officials at the Resolution Institute office in Sydney, who provided support and responded to our many outlandish requests. Deb Black Chair, SA Chapter Committee

Month Feb Mar

May

Jun

Sep

Event Title Adjudication discussion Elder mediation Applying the SCARF model to mediation Could the WA Security of Payments Act (SOPA) model apply nationwide? Collaborative practice features and benefits Resolving disputes within the boardroom Proposed amendments to Security of Payment laws Mediation and confidentiality

Nov

SA Annual Meeting

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Excellence in Dispute Resolution

Victorian Chapter report 2017 in Reflection The Victorian Chapter has had a very successful year with close to 20 discussion groups, CPD sessions and masterclasses organised, thanks to the considerable work of our SIG members who have indefatigably volunteered their time. This year, the 35 members of the SIG Committees have provided 400+ members and guests with excellent programmes over a broad spectrum of issues in the different areas of ADR that our institution represents. The events have also been a unique opportunity to network and share experiences, which is of particular value to many of our members who are sole practitioners.

Victorian Chapter 2017 Committee Members Donna Ross - Chair Wayne Harbor - Secretary Robert Beck - Treasurer Penny Webster

Speakers included partners in law firms, professors, QCs and judges. Victorian Small Business Commissioner Judy Oâ&#x20AC;&#x2122;Connell brought a very fruitful year to a close at our Annual Meeting, presenting the work of the VSBC, which is so very important to small businesses in Victoria. We would like to acknowledge and thank all the members of the 2017 Committees â&#x20AC;&#x201C;whose efforts and dedication made all of these events possible. We would also like to warmly thank our event speakers for sharing their wealth of experience and our hosts for supporting our events. We also recognize the contribution of the team in Sydney, for publicising and supporting our events. As announced last year, following the two-year integration period, the Chapter decided to streamline the Chapter Committee for 2017, so that it would comprise only the four elected SIG Convenors, who would then choose their officers. In 2017 Donna Ross was the Chair, Wayne Harbour Secretary, Bob Beck Treasurer and Penny Webster, Committee member. Mediation and Facilitation SIG Committee Members Wayne Harbor - Convenor Owen Webb - Secretary Alicia Hill Donna Ross Kathleen Cashmere Lori Vanston Neville Boyd Nussen Ainsworth Olivia Davis Rebecca Cameron Susan Hamilton-Green

Mediation and Facilitation SIG 2017 has been an active year for the Mediation DR SIG. We have held events covering family, workplace, and franchising mediations, the use of mediation skills to prevent disputes and have hosted a PD event with special presenter Dr Grant Morris who spoke on his research into commercial mediation in New Zealand. The Committee has received positive feedback, particularly regarding the format of the sessions that allowed for good interchange and networking opportunities. I want to thank the Committee members for their work, enthusiasm and thirst for sharing knowledge and continuing the development of DR. It is their dedication and commitment that has made these events a success. I would also like to thank Victoria University and the Law Faculty for allowing us to use the facilities at Queens Street Campus for our Committee meetings and events. Wayne Harbor Convenor

Resolution Institute Annual Report 2017

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Excellence in Dispute Resolution Arbitration and Determinative DR SIG Committee Members Donna Ross - Convenor Nicholas Longley - Secretary â&#x20AC;&#x2039;Dov Silberman Hugh Foxcroft Jeremy Twigg John Murray John Rundell Maartje Van-der-Vlies Michael Heaton Phillip Greenham Steve White Adjudication SIG Committee Members Robert Beck - Convenor Hugh Foxcroft - Secretary Alastair Oxbrough David Thyer Ian McMaster James Turnbull Jeremy Twigg Michael Heaton Saul Rozenbes

Arbitration and Determinative DR SIG In 2017, we had a stimulating program, with law firm partners and QCs and judges. The Hon. Neil Brown QC and the Hon. Justice Clyde Croft shared their expertise on topical issues such as enforcement, drafting clauses, expert evidence and costs. We sincerely thank Corrs, Clayton Utz, Davies Collison Cave and MinterEllison for graciously hosting our events, by providing the venue and catering, and SoCLA, for its support. Our joint event with the Master Builders Association of Victoria attracted over 140 participants. Special thanks to the MBAV for hosting our arbitration master class, moderated by Steven Walsh QC from Sydney and attended by some of Victoriaâ&#x20AC;&#x2122;s most eminent arbitrators. It was a great success. Last, but far from least, I thank our members who have attended our almost monthly meetings and events deserve the greatest praise, as without them, none of this would have been possible. I look forward to continuing to promote arbitration in 2018. Donna Ross Convenor Adjudication SIG I would like to thank the eight active members of the Committee for their support and continued participation at the events and Committee meetings, and in particular, Hugh Foxcroft QC, our Secretary, for his accurate minutes always promptly received. I would also like to thank the presenters who led discussions (often very active) on the topics and Alan Chuck for arranging the venue and catering. In addition to the discussion groups, I would also like to thank Saul Rezenbes for organising the Masterclass at the beginning of the year. The guest attendees at events are often members of the legal profession, which leads me to believe that we, as a Committee, are offering topics of interest to the building and construction industry dispute resolution community. I look forward to 2018 and again being an active member of the Committee. Bob Beck Convenor

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Statutory DR SIG Despite the hard work of Convenor Anne Gallo in past years and the efforts of Penny Webster in 2017, due to reduced activity, the Statutory DR SIG Committee will be converted into a subCommittee under the Arbitration SIG. The Chapter Committee thanks Penny and all past members for their contributions and welcomes new members to join to pursue its past efforts in 2018. 2018 at a glance Three Chapter SIGs will continue to offer professional development and networking for members and the dispute resolution community in Victoria in 2018 and to strengthen the role and reputation of Resolution Institute.

Resolution Institute Annual Report 2017

Engaging members for

Excellence in Dispute Resolution

Month

Event Title

Feb

Adjudicators' Masterclass

Mar

Apr

May

Enforcement and Challenging of Arbitration Awards Speedy Resolution of Disputes Review of Security of Payment Laws Not just for mediators â&#x20AC;&#x201C; using dispute resolution skills to prevent conflict Dispute Resolution Clauses and their Drafting â&#x20AC;&#x201C; International and Domestic Resolution of Some Divergences Between the Eastern States Arbitration Masterclass

Jun

Expert evidence in arbitration Resolving family disputes out of court

Jul

Commercial mediation - what we can learn from the New Zealand experience New Developments in Domaine Name Arbitration

Aug

Mediation in the workplace Challenges to the Adjudicator

Oct

Recent Developments in Arbitration at Home and Abroad Recent developments in costs orders in arbitration including third-party funding

Nov

Victorian Chapter Annual Meeting Requesting further submissions when adjudicating

The Constitution of Resolution Institute (Dec 2015) provides for additional groups to be established by members. At present, all of our SIGs are Melbourne-based. If you have any ideas for establishing another SIG in regional Victoria or even holding a CPD session in another location, please talk to the Chapter Chair about how we can help you to organise events to meet the needs of our member base of close to 700 throughout Victoria. Donna Ross, Chair Victorian Chapter Committee

Engaging members for

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Western Australia Chapter report 2017 Committee Members

Month

Scott Ellis - Chair Karene Primrose - Vice chair

Apr

Barbara Kwiecien Graham A nstee-Brook

May

Graham Rabe John Fisher

Jun

John Christo Laurie James

Jul

Lee Panotidis Margaret Halsmith

Aug

Mark Jones Richard Machell Our chapter organised 15 events this year that included a wide range of topics and formats. We discussed the role of the Supreme Court in arbitration, the DR feedback loop to government, elder mediation, men’s perspectives and determinative forums, and organised the adjudicator’s masterclass. We thank our members who turned up in large numbers and made these events successful and hence very fulfilling for us to organise. We look forward to a bright 2018.

Resolution Institute Annual Report 2017

Event Title Government and DR: accelerating the positive feedback loop The role of the Supreme Court in Arbitration Review and Dispute Resolution at the ATO Mediation in the Federal Court - a Style Guide WA Determinative Forum: Recent decisions reviewed Mediating to respond to the growing DR needs of an ageing population Men's lived experience and the implications for mediation services WA Determinative Forum

Sep

Mediation in a commercial context

Oct

Adjudicators' Masterclass WA Chapter Annual Meeting Key Competencies in Negotiation

Nov

The Great Debate: Arbitration has a great deal to learn from the statutory Adjudication process Construction Law Joint Seminar

Dec

End of Year Networking event

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