INDUSTRY ORGANIZATION CASE STUDY – ARAMARK LIMITED: BACKGROUND
This case study is based on information kindly provided by ARAMARK Limited. Introduction to ARAMARK ARAMARK Limited is an award-winning food service management company. It is a food service partner to organisations across a range of sectors including: •
business and industry
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defence
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education
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healthcare
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offshore
There are over 12,500 employees in the UK, delivering tailor-made food service and refreshment solutions throughout the UK such as: •
business dining
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employee restaurants
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retail facilities
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coffee outlets
Whatever the nature of a client’s business, ARAMARK works in partnership with them to deliver a high standard, tailored service to customers ranging from students in further education and patients in hospitals to army officers and investment bankers. ARAMARK also has expertise in services beyond food, such as: •
grounds maintenance
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reception duties
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cleaning
Each contract therefore comprises a package of services designed according to the client's individual requirements.
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Part of the ARAMARK Corporation - a global organization The ARAMARK Corporation is a $12 billion plus world leader in professional services. The ARAMARK Corporation has around 240,000 employees worldwide serving thousands of clients and millions of customers in 19 countries on four continents. It has its origins in a small Los Angeles company, founded in the 1930s with a remarkable history of expansion. In January 2007, a group of investors led by Joseph L Neubauer acquired ARAMARK Corporation, returning the organization to private ownership after publicly trading since December 2001. Clients of the ARAMARK Corporation include over 80% of Fortune Magazine’s annual ‘Fortune 500’ list of the 500 top US companies and nearly all of the world's 50 ‘most admired’ companies. ARAMARK itself has consistently ranked as one of Fortune’s ‘most admired’ companies, being placed among the top three in its industry every year since 1998. ARAMARK routinely serves high-profile events such as: o
14 Olympic games since Mexico City in 1968, including Athens in 2004 and Beijing in 2008
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International football's 2006 FIFA World Cup in Germany
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Major League Baseball's All Star Game and World Series
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The National Basketball Association All Star Game and Finals
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The NCAA Basketball Championships
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Formula 1 Racing in Spain and China, and MotoGP in Czech Republic
Scale of UK operations Operating in the UK since 1972, ARAMARK Limited is a major employer and contributor to the economy.
Annual revenues of around:
Employing in the United Kingdom:
Operating throughout the UK and offshore at:
£400 million.
Over 12,500 employees
1,000 + client locations
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ARAMARK’s Beliefs Vision •
A company where the best people want to work.
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Customers who recommend us to others because we constantly exceed their expectations.
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Success measured in the growth of our company, its earnings and ourselves.
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The world leader in managed services.
Guiding principles •
Because we value our relationships, we treat customers as long-term partners, and each other with candour and respect
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Because we succeed through performance, we encourage the entrepreneur in each in us, and work always to improve our service.
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Because we thrive on growth, we seek new markets and new opportunities, and we innovate to get and keep customers.
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And because we're ARAMARK, we do everything with integrity.
Corporate responsibility Corporate Responsibility (CR) is at the heart of the way all good companies do business, and ARAMARK is no exception. It's a complex and involved subject. ARAMARK has developed a strategy that focuses on key impact areas. The aim is to: •
Develop ARAMARK's performance in all impact areas and be seen as an industry leader in the CR arena and a place where the best people want to work
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Support clients’ CR strategies and bring added value through the services provided
ARAMARK Limited is a member of Business in the Community (BITC) and follows their overall guidelines while at the same time dovetailing with the ARAMARK Corporation’s global CR strategy. ARAMARK people are proud of their achievements in respect of health and wellbeing, employees, the environment, the community and integrity For further information about ARAMARK please visit: www.aramark.co.uk
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