Reception and Accommodation Student ‘Main’ Activity – NITB: Meet and Greet
Meet and Greet Customer Service Situations a) The family has just arrived at the hotel. One of the family members says hello and tells you where the family is from. Click to hear what the family says in French Click to hear what the family says in German Greet the family and welcome them to the hotel.
b) Ask the family how many nights they will be staying at the hotel. Click to hear the family’s reply in French Click to hear the family’s reply in German
c) One of the family members asks if it is all right to pay by credit card. Click to hear what the family says in French Click to hear what the family says in German Deal with the enquiry.
d) One of the family members asks for a newspaper each morning. Click to hear what the family says in French Click to hear what the family says in German Ask what newspaper they would like.
e) One of the family members asks if there is a swimming pool at the hotel. Click to hear what the family says in French Click to hear what the family says in German Deal with the enquiry.
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