o x e d o S s n e v e t S e i g g Ma d n a g n i Learn Executive t n e m p o l e v e D
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Young Managers }
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Competencies for Managers
1. Relationship Management 2. Results orientation 3. Financial and Business Awareness 4. Impact and Influence 5. Working with Others 6. Leadership 7. Planning and Organising 8. Resilience 9. Analysis and Decision Making 10. Development Orientation page 2
Relationship Management
Positive Indicators
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Builds trusting relationships Hold regular meetings to understand client needs Looks for ways to ensure both parties have a win-win situation and have trust Negative Indicators
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Fails to treat people with courtesy and respect Unwilling to consider other ideas or opinions Does not readily share information with others, takes credit for things others have done
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Results Orientation
Positive Indicators
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Achieves against objectives set in line with plans and deadlines Shows attention to detail Ensures routine tasks are achieved whilst working on long term objectives
Negative Indicators
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Does not organise time effectively Does not use agreed processes for getting the job done Allows conflicts and problems to hinder progress
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Financial and Business Awareness
Positive Indicators } Numerate and able to use financial processes accurately } Finds ways to improve profitability } Ensure effective use of resources Negative Indicators } Numerate and able to use financial processes accurately } Inconsistently tracks and manages the budget } Has difficulty in managing and assessing risk
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Impact and Influence
Positive Indicators
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Communicates effectively both orally and in writing Is a good listener Approachable and tactful Consistent when under pressure
Negative Indicators
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Fails to build rapport with others Only see own point of view Rarely asks question Over assertive at meetings page 6
Working with others
Positive Indicators
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Works effectively as part of a team Treats others with respect Is sensitive of others values and needs
Negative Indicators
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Sees self as separate from the team Unaware of the impact of their behaviour on others Shows no interest in the ideas of others Makes no effort to build a team environment page 7
Leadership
Positive Indicators
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Treats everyone openly and fairly Builds supportive relationships with the team Consults with the team when making decisions Leads by example
Negative Indicators
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No effective business plan in place Does not take responsibility No motivation shown to the staff page 8
Leadership How much does a manager’s relationship increase performance ?
+24% 50% decrease in performance
page 9
50% increase in performance
1. Team members understanding performance standards
+36% 50% increase in performance
50% decrease in performance
page 10
. Fair and accurate informal feedback
+39%
50% decrease
50% increase
In performance
in performance
page 11
Planning and Organising
Positive Indicators
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Prioritises workload of self and others Delegates work/tasks as appropriate Holds meetings with clear objectives Uses time wisely
Negative Indicators
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Does not set priorities in order of importance Lacks sense of urgency and motivation Does not monitor and give feedback regularly Works long hours page 12
Resilience
Positive Indicators
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Takes ownership of problems as they arise Seeks to find solutions with a sense of urgency Switches between tasks as priorities change
Negative Indicators
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Fails to analyse reasons for failures to learn for the future Gives up when presented with difficult situations Takes failure personally – bears grudges Blows top when things go wrong
page 13
Analysis and Decision Making
Positive Indicators
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Makes appropriate decisions in a timely manner Can identify problems and solutions Willing to take calculated risks
Negative Indicators
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Analyses a situation without finding a solution Is unable to make decisions Procrastinates Is risk averse page 14
Continuous Improvement
Positive Indicators
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Is resourceful in tackling new challenges Is a role model for developing themselves and others Coaches members of the team giving honest and open feedback Constantly raises the standards and quality
Negative Indicators
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Does not seek development outside own comfort zone Anything new is seen as negative Is only interested in the task not the people Does not look wider for knowledge and improvement page 15