RESTAURANT ASSOCIATION PROFESSIONAL DEVELOPMENT 2013
MARCH - JUNE
march
BOOK NOW! email jo@tastenz.co.nz or call 0800 737 827
april
Go to www.restaurantnz.co.nz
05 MARCH FRONT OF HOUSE INDUCTION WORKSHOP
18 MARCH EMPLOYMENT MISTAKES TO AVOID
26 MARCH EMERGING MANAGERS
This workshop provides an opportunity for industry newcomers to be taken through the important basics of service. Topics covered include; carrying three plates, wine service, how to create a memorable customer experience and increase head spend and how to best deal with complaints. A great way for entry level staff to develop necessary skills away from a high pressure restaurant environment.
THIS IS A NATIONAL WEBINAR ~ email jo@tastenz.co.nz for registration details
This Emerging Managers workshop is consistently a sell out presentation. Krishna will show you that the advanced skills required for staff management do not always come naturally. Conflict management and coping with unexpected pressures are part and parcel of your new role. This interactive workshop deals with real restaurant issues and offers lots of methods and solutions that managers can take straight back to the restaurant and put into immediate effect. VENUE: ! taste. 45 Normanby Road, Mt Eden. Auckland ! ! 26 March at 10.00am – 12.00pm PRICE: ! $30+GST (Restaurant Association members) ! ! ! ! ! $50+GST (General industry rate)
presented by Lisa Marchi, Serious About Service
presented by Alison Maelzer, Hesketh Henry
Trial periods - the trials, tribulations, and traps; Redundancy - what, when, who and how; Disciplinary process - stepping through the minefield. These are the issues that Restaurant Association members most often seek advice on. This is a great opportunity to be refreshed on employee and employers rights. Learn how to get the process right and prevent thousands of dollars in fines and costs to your business.
VENUE: ! taste. 45 Normanby Road, Mt Eden. Auckland ! ! 5 March at 10.00am – 12.00pm PRICE: $30+GST (Restaurant Association members) ! ! ! ! ! $50+GST (General industry rate)!
18 March at 10.00am – 12.00pm PRICE: ! $25+GST (Restaurant Association members) ! ! ! ! ! $50+GST (General industry rate)
presented by Krishna Botica, Prego & Cafe Hanoi
03 APRIL EMBRACING SOCIAL MEDIA
16 APRIL FINDING MONEY IN YOUR TRASH
30 APRIL THE BUSINESS CHASSIS
THIS IS A NATIONAL WEBINAR ~ email jo@tastenz.co.nz for registration details
Maximise your kitchen profits!
THIS IS A NATIONAL WEBINAR ~ email jo@tastenz.co.nz for registration details
You’ve all heard about Facebook overtaking the world, but how do these myths of online victories convert into the real world of sales for your business? Discover 7 tips to ensure that your online and offline marketing are working in sync and learn some industry focused strategies that you can implement straight away. These tips will ensure you reach out to your existing customers AND extend your network with little, or no cost!
As important as it is to create an amazing and enticing menu, guaranteeing a return from your dishes is really the most important factor. Stephen outlines kitchen systems that ensure your staff monitor and minimize expenditure. Learn how to reduce food and labour costs, wastage and deliver successful financial results.
presented by Eva-Maria, Social-E-Media
! ! 3 April at 10.00am – 12.00pm PRICE: ! $25+GST (Restaurant Association members) or $50+GST (General industry rate)
presented by Stephen Thompson, Menu Works
presented by Angelique Jon-Green
At the foundation of every successful business is the ‘Business Chassis’. Personnel, marketing, finance and systems represent the wheels that drive the business forward. No business can afford for one of these key areas to be “flat” and all must work together to drive the business where you want it to go. If you are interested in starting or continuing on the journey of developing or improving on your business chassis, check out www.e-myth.com then register for this webinar for some practical examples of doing so.
VENUE: ! taste. 45 Normanby Road, Mt Eden. Auckland ! ! 16 April at 10.00am – 12.00pm PRICE: ! $30+GST (Restaurant Association members) ! ! ! ! ! $50+GST (General industry rate)
! ! 30 April at 10.00am – 12.00pm PRICE: ! $25+GST (Restaurant Association members) $50+GST (General industry rate)!!
14 MAY
20 MAY
presented by Margaret Main, Turning Tables
presented by Lisa Marchi, Serious About Service
Hear from four key presenters on efficient ways to run your business, eliminate risks and save money. Join us in the bar afterwards for a glass of wine! Cashflow Management - Phil Purchase, Westpac With seasonal trade it can be extremely hard to manage and predict annual cashflow. Rob outlines systems that aid consistency and awareness of your financial situation. Avoid the pitfalls of employment law - Marisa Bidois – CEO Restaurant Association of New Zealand Marisa outlines the biggest issues for members; the 90 day trial period and disciplinary procedures. Capturing the tourist dollar - Northland Inc Tourism – Cheryl Jensen Tourism is worth $800 million per annum to Northland! Cheryl will share trends, projections and offer marketing advice to ensure that visitors come to you. Get your team up to speed quickly! – Margaret Main, Turning Tables Margaret outlines training systems that get your seasonal staff up to speed in record time! Learn strategies that result in a top performing and enthusiastic team. VENUE: ! 35 Degrees South Restaurant, 35 Marsden Road. Paihia 13 May at 2.00pm - 5.00pm PRICE: ! $30+GST (Restaurant Association members) $50+GST (General industry rate)
What motivation and incentives do your staff need to encourage them to sell more?
THIS IS A NATIONAL WEBINAR ~ email jo@tastenz.co.nz for registration details
11 JUNE WINE 101 ~ THE BASICS
17 JUNE CANTERBURY UPDATE WITH THREE KEY PRESENTATIONS
25 JUNE
This seminar and wine tasting explores the attributes of different grape varieties and regional characteristics. Margaret outlines the wine making process - from growing the grape to bottling. Nigel will talk through the science of using the correct glassware and how this can make a huge difference to your customer’s experience and perception of their wine. A great opportunity for staff to really understand and appreciate what they are drinking and selling.
Hear from three industry experts on ways to improve your business. Join us in the bar afterwards for a glass of wine! Get Your Staff up to Speed Quickly - Nicola Richards, Owner,Monsoon Poon. Nicola outlines her successful recruitment, induction and ongoing training systems that will inspire your team and ensure long term and high performing staff Avoid the pitfalls of employment law - Marisa Bidois – CEO Restaurant Association of New Zealand Marisa outlines the major issues the Association is regularly asked to provide advice on; the 90 day trial period and disciplinary procedures. Learn how to get the process right and prevent costly grievances. Food costing – Jonny Schwass. Owner, Restaurant Schwass Not each and every dish on your menu needs to have a formulated return. There will be ‘loss leaders’ on your menu, much like Champagne on your wine list. Jonny outlines a fresh approach to designing and costing your menu.
THIS IS A NATIONAL WEBINAR ~ email jo@tastenz.co.nz for registration details
VENUE: ! Cafe Valentino, 128 St Asaph Street. Christchurch 17 June at 2.00pm - 5.00pm PRICE: ! $30+GST (Restaurant Association members) $50+GST (General industry rate)
25 June at 10.00am – 12.00pm PRICE: ! $25+GST (Restaurant Association members) $50+GST (General industry rate)
may
13 MAY NORTHLAND UPDATE WITH FOUR KEY PRESENTATIONS
presented by Margaret Main, Turning Tables & Nigel Fannin, McPhersons
june
NEED MORE INFO?
VENUE: ! taste. 45 Normanby Road, Mt Eden. Auckland ! ! 11 June at 10.00am – 12.00pm PRICE: ! $30+GST (Restaurant Association members) ! ! ! ! ! $50+GST (General industry rate)
DEVELOP A SALES FOCUS TO INCREASE PROFIT CUSTOMER SERVICE EXCELLENCE
Join Margaret Main from Turning Tables, for 2.5 hours of instruction on how to develop a sales focus within your team. Understand the principles of marketing; how these relate to your staff as salespeople and explore some systems that will ensure that they are consistently striving to increase profit.
VENUE: ! taste. 45 Normanby Road, Mt Eden. Auckland ! ! 14 May at 9.30am – 12.00pm PRICE: ! $30+GST (Restaurant Association members) ! ! ! ! ! $50+GST (General industry rate)
GOOD SALES, GOOD PROFIT, HAPPY CUSTOMERS presented by Mark Collins, Food Service & Hospitality
Does your business have each of these three things? When you register for this webinar you will be sent a quick tool to assess the health of your business. Mark will then explain how to identify problem areas and some strategies and action steps to fix them. Solutions could be... a change in concept, marketing, employment, training, communication or implementing better processes. Take advantage of Mark’s fresh approach and extensive personal experience of the hospitality industry.
Lisa shares some of the vital skills required to be a confident host. How can floor staff increase head spend whilst building relationships with your customers that ensure they have a great time and will come back? Lisa shares her knowledge and experience on how to make a great impression, read body language and handle complaints. This webinar is designed for entry level staff or those after a customer service refresher - a great opportunity to learn, ask questions and get motivated online. ! ! 20th May at 10.00am – 12.00pm PRICE: ! $25+GST (Restaurant Association members) ! ! ! ! ! $50+GST (General industry rate)