We would like to introduce you to the Retail Manager Development Programme for 2024. This programme has been specially crafted for members of Retail Excellence dedicated to achieving excellence in the workplace and ensuring the highest standards of retail customer experience. Our goal is to equip you with the expertise and confidence needed to thrive in this new and ever-changing retail landscape.
Experience a programme tailored exclusively for you, with seasoned Retail advisors, influential industry figures, and engaging workshops. Immerse yourself in an inspiring Retail Safari, offering the chance to learn from experienced Irish and international retailers as well as a complimentary ticket for The Retail Retreat, Ireland's premier Retail Expo and Networking Event.
Reflective learning is essential in our program. Take time to ponder your experiences and insights, applying them as a retail manager. This process will deepen your leadership understanding, identify growth areas, and drive informed decisions for improved store performance and team dynamics.
Embrace this transformative journey, as self-awareness and learning from experiences lead to continuous improvement and success in the retail landscape.
“A leader is one who knows the way, goes the way, and shows the way.”
John C.Maxwell
OurProgrammeFacilitator JamesBurke.
AprominentandinfluentialRetail AdvisorinIreland,Jamesbrings extensiveexperiencein deliveringgrowthsolutionsand facilitatingexceptionallearning.
Withhisexpertise,hewilllead youthroughtheprogram, fosteringdiscussionsand providingsupportforyour personalisedSalesGrowthPlan.
Welcome!
GiftCardInvestorsMeeting 9.00
How to get the maximum from this programme.
James Burke will include some icebreakers and one to two introductions per table to take the formality out of the session
Jean McCabe, CEO of Retail Excellence Ireland, will provide an overview of the current state of retail in Ireland
The session will commence with an overview and a break-out session led by James Burke. Additionally, an introduction to Reflective Learning will be incorporated throughout the programme, enhancing the learning experience
FiresideTalkfacilitatedbyJamesBurke
PatrickO’Reilly–Three–ElectronicandTechStoreoftheYear LadonnaMcCartan–Nook&Cranny–LifestyleStoreoftheYear ShaneLafferty–McElhinneys–UnsungHerooftheYear AmandaChristie–KilkennyGroup–StoreManageroftheYear
Allinvitedspeakerswillsharetheirretailcareerjourneystodate,reflectingonthe significanceofwinningprestigiousawardswithRetailExcellenceEachspeakerwill elaborateonthestepstheytookanddiscusswhatwinninghasmeanttothem,their teams,andtheirpersonalgrowth
EmpoweringandLeadingaFirstClassService& CustomerFirstImpression
AlfDunbar–Founderof“YouAreTheDifference”
IntroducingAlf'sdynamic'YouaretheDifference'customerserviceandculture coachingprogram ahigh-energyexperiencethatleavesyouwithan abundanceofvaluabletakeaways
Lunch|Networking
The Journey of Applegreen
Fiona Matthews, Managing Director Applegreen
Fiona shares the captivating narrative of her retail career, offering a detailed account of her origins She provides insights into her notable experiences with The Walt Disney Company and, most recently, delves into her role as the Managing Director of Applegreen Fiona brings extensive expertise from her previous roles at The Walt Disney Company, Glanbia, and Kepak
StrengtheningyourManagementSkillset
JamesBurkeandAssociates WhatisRetailManagement
Whatareyourownpersonalskillsets
Understandingtoday'schallengesofRetailManagement Perfectingtimemanagement
MotivateyourteamtoprepareaSalesGrowthPlan
Participantswillalsoreceiveareflectivelearningtemplate,whichwillaidin evaluatingtheireducationalexperiencesThesetoolswillbeespeciallyuseful whenapplyingtheknowledgegainedfromtheworkshopwithintheirownretail businesses
IntroductiontoBenchmarkingand
JohnBroderick,Psychologist,RocheMartin
JohnBroderickfromRocheMartinwilldeliveranoverviewofpsychometrics, provideinstructionsoncompletingtheassessment,andemphasisethe managerialsignificanceofthisevaluationTheassessmentservesasanexcellent reportforyouremployer,highlightingbothyourstrengthsandfuture opportunitiesforpersonaldevelopmentandbusinessimprovement
StrengthenyourManagementSkillset-Continued
Discussion around the Actions / Outcomes from Day 1.
James will facilitate a group discussion on what delegates have put into action and discuss the outcomes and results The discussion will also include using your reflective learning template
James will explore the essential management tools required to thrive in today’s retail landscape Utilizing various real life examples, he will highlight the crucial skills necessary for effectively managing both a successful team and store
JohnBroderick,CounselingPsychologistwithover25years’ experienceinpsychology,counselling,coachingandtraining.
Duringthisworkshop,participantswillenhancetheircomprehensionof emotionalintelligenceanddiscoverwaystoharnesstheirindividualECR competenciestofosterexceptionalleadershipskills Attainamoreprofoundunderstandingofyouremotionalintelligence, assessedthroughtheECR
AcquireinsightsintoutilizingyourpersonalECReffectively Gainfreshperspectives,practicalstrategies,anddevelopablueprintto enhanceyourpersonaleffectiveness
DrHeatherMcKeeisaspecialistinhealthbehaviourchange,assistscompanies, whethertheyarestartupsorwell-establishedbusinesses,increatinghealthand wellnessprogrammesbasedonscientificevidence
Theseprogrammesaimtoinstilllastinghealthimprovementsamongtheir employeesDrMcKeenotonlyhelpsindividualsregaincontroloftheirhealthby establishingenduringhealthyhabitsbutalsopromotespositivepracticesforyou andyourteamtocultivateahealthierculturewithinyourstoreThis,inturn,hasa rippleeffect,leadingtoamoreproductiveworkforceandapositiveimpacton thepayroll.
JamesBurkeandAssociates
Jamesexplorestheconceptofpeaktrade,emphasizingtheimportanceof focusingonessentialareasandemployingstrategiestoensuresalesstability, evenduringquieterperiods
Delivering Retail Excellence
Grattan O’ Brien, Managing Director of O’ Brien's Wines
GrattanpassionatelydiscussesthejourneythatpropelledO'Brien'sWinesto achievetheExcellenceinCustomerExperienceAwardfor2023Hedelvesinto theprocessandskillsetsessentialforworld-classcustomerservice
The group will engage in a discussion focused on the actions implemented by delegates and the resulting outcomes from those initiatives
Furthermore, participants will offer feedback using reflective learning templates to share their insights
Join us for compelling discussions facilitated by Terry, as he leads you through effective loss prevention strategies applicable to all retail environments Explore invaluable insights and numerous examples that can serve as valuable learning experiences to enhance the security of your store and team
James will guide you in examining your business, helping you identify key takeaways and actionable steps to implement in your store. He will organize a breakout session to assess your promotional calendar for the upcoming year and offer insights on how to enhance its efficiency
Tommy Smyth, Tom Smyth & Associates
Tom Smyth (Snr,) founded his consultancy in 1991, leveraging over a decade of experience as the Head of HR and Personnel at Musgrave Group Initially serving a central group of retail grocery clients, he quickly expanded his clientele nationwide Tommy has earned a stellar reputation for providing logical and pragmatic solutions to HR and employment challenges
Learning on-point employment legislation most relevant to retail
Most common workplace problem
Leave / Sick entitlements
Performance appraisals
Effective management, looking at case studies, stores, and legal proceedings relevant to employment legislation and turning our attention to current and up-and-coming HR topics for 2024
Jameswillprovideacomprehensiveexaminationandinsightsintoeachof thesecriticalaspectsofyourbusiness
1SalesAnalysis .
2InventoryManagement
3VisualMerchandising
4EmployeePerformanceReviews
5Footfall
Onthefourthday,theRetailSafariwillcommenceatArboretumUrbanGreenonParnellStreetOurexplorationwill takeustopremierdestinationsinDublin,encompassingbothlocally-rootedestablishmentsandinternational retailers
DuringourthoughtfullycuratedRetailSafari,managerswillbeguidedthroughDublin'sfinestretailoutlets,each highlightinguniquesellingpropositions.Thistailoredexperienceaimstomotivatemanagersbyofferingvaluable insightsthatcanbeappliedtoenhancetheirownstoresandteams
EverymanagerwillbeallowedtopresenttheirSalesGrowthPlan,highlightingtheoutcomesoftheircommitted endeavorsduringtheprogram.Followingthis,therewillbeaCertificatePresentationCeremony.Getreadytobe inspiredbyourfinalspeaker,AlanDonnelly,HeadofRetailattheGuinnessStorehouseAlanandhisteamwerethe winnersofthePrestigiousNationalRetaileroftheYearin2023
