Terms Folder 2014 by Retail Services Team

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RST OFFERS

better buying prices epos solutions credit card processing Important Information mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

RST OFFERS

better buying prices epos solutions credit card processing mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

This is your terms booklet. If we could stand in front of you and take you through each page to show how beneficial it is, we would, but reality is you are very busy, sometimes even a telephone call is an interruption of your time. We know you know we are here for when you need us, so we have decided to hammer home the key message slightly differently so you are clear on why we are here and why you have chosen to be part of what can be an exciting and beneficial group with opportunities, benefits and lots more to assist you in remaining independent. Let’s not kid ourselves, retail is hard, the big boys gain advantages, but as a group SO CAN WE, Together, it’s WIN WIN WIN: So let’s put it like this:

FOR THIS SEASON’S terms booklet, we wanted to present it differently, something handy, punchy and with a style that’s easier to see exactly what is being offered by each supplier, we hope it inspires you to read on with fresh eyes. Your Independent terms booklet is for you to remain independent and enjoy guaranteed better prices when you buy. But Remember, LOOK as you turn the pages you will see our preferred suppliers are supporting you with seasonal offers, first order discounts, end of season rebates. These have all been put together to ensure you can save yourself money consistently.

YOU WILL PAY LESS FOR STOCK YOU RESELL IN YOUR CENTRE, YOU CAN GAIN REBATES THAT OUTWIEGH THE .82 PENCE YOU SPEND ON MEMBERSHIP PER DAY, YOU SAVE £100’;s if NOT £1,000’s AND THAT’S JUST FOR STARTERS….

For many suppliers your support is about growth and opportunity, it’s about giving them time to show their products and introduce themselves at your centre. Please give them support, you may find their products suit your centre, and from that comes WIN, WIN, WIN.

please read on:

BUYERS DIRECTORY www.digdirectory.co.uk

0800 021 3222

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RST recommends Solus! They are ready and waiting to serve you throughout the season. For further information visit www.solusgl.com

Freephone - 0800 021 3222 www.retailservicesgroup.co.uk gardening@retailservicesgroup.co.uk

Remember RST has other services to offer you as part of your membership. The options are wide and varied and don’t just stop with what you see. We are trained in many areas such as horticulture, marketing, sales/buying, technology, and accountancy. Please lean on us when you need too, more often than not it will save you time and money.

Look for the symbol below to identify Key Centre suppliers!

www.facebook.com/pages/Retail-Services-Team

2 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 3

NFU: (insurance) We have been trading since 1910 and pride ourselves on tailoring our policies to fit the needs of your individual business. We have a sales team who are available to visit your centre upon your request.

loyalty schemes PREFERENTIAL PROMOTIONS THROUGHOUT THE SEASON COMING YOUR WAY.

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Saving Your Business Money

THESE PROMOTIONS ARE PUT TOGETHER FOR YOU BY THE RST TEAM AS PART OF YOUR MEMBERSHIP.

The Suppliers within this promotion have put together some stunning Christmas offers. Please support these promotions as they support you and form part of the Suppliers who contribute to your Seasonal Savings, Benefits and Rebates.

In this space your company name will appear.

PREFERENTIAL PROMOTIONS THROUGHOUT THE SEASON COMING YOUR WAY.

The Suppliers within this promotion have put together some stunning Spring offers. Please support these promotions as they support you and form part of the Suppliers who contribute to your Seasonal Savings, Benefits and Rebates.

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THESE PROMOTIONS ARE PUT TOGETHER FOR YOU BY THE RST TEAM AS PART OF YOUR MEMBERSHIP.

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PREFERENTIAL PROMOTIONS THROUGHOUT THE SEASON COMING YOUR WAY.

THESE PROMOTIONS ARE PUT TOGETHER FOR YOU BY THE RST TEAM AS PART OF YOUR MEMBERSHIP.

The Suppliers within this promotion have put together some stunning Summer offers. Please support these promotions as they support you and form part of the Suppliers who contribute to your Seasonal Savings, Benefits and Rebates.

In this space your company name will appear.

PREFERENTIAL PROMOTIONS THROUGHOUT THE SEASON COMING YOUR WAY.

The Suppliers within this promotion have put together some stunning Winter offers. Please support these promotions as they support you and form part of the Suppliers who contribute to your Seasonal Savings, Benefits and Rebates.

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THESE PROMOTIONS ARE PUT TOGETHER FOR YOU BY THE RST TEAM AS PART OF YOUR MEMBERSHIP.

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ourselves in offering the best delivery service possible. Distributing to all of our customers on a weekly basis and offering excellent stock availability ensures customers receive what they want, when they want it, in one consolidated delivery. In such a seasonal business, we understand that a few days of sunshine can affect our customers’ needs greatly. Delivering these needs within 48 hours of their order deadline makes a real impact on the ability for customers to maximise on these seasonal sales.

PREFERENTIAL PROMOTIONS THROUGHOUT THE SEASON COMING YOUR WAY.

Solus: (Wholesaler Garden and Leisure) Established over 30 years ago, we pride

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South East Business Systems: (IT support) offers a comprehensive list of IT services that are tailor made to each customer’s requirements. Examples such as: IT Helpdesk Support, Windows Based Phone Systems, Wireless Authentication Hosting, Spam Filtering and AV, Offsite Backups and more.

Please support these promotions as they support you and form part of the Suppliers who contribute to your Seasonal Savings, Benefits and Rebates.

independent Chartered Surveyors who offer expert property advice to the Garden Centre & Horticultural industry throughout the United Kingdom, Ireland and into Europe. We probably value, buy, sell and let more Garden Centres and Horticultural properties/ businesses than any other firm of Chartered Surveyors. We are favoured as valuers over many because wherever possible our valuations are based on comparable transactions of which there are relatively few.

The Suppliers within this promotion have put together some stunning Autumn offers.

Quinton Edwards: (business consultants) Quinton Edwards is a leading firm of

design & print email marketing

In this space your company

QLawns: (cultivated lawns) Delivering to your centre Quality Cultivated Turf

grown to TGA Standards. Our product also includes Meadowmat, and Environmet. We deliver to your centre or direct to your customers location. Our coverage is nationwide.

savings

The following section gives you a little top line information about new suppliers featured in this year’s terms booklet:

RST OFFERS PROMOTIONS COMING YOUR WAY better buying prices epos solutions credit card processing THROUGHOUT THIS SEASON mailing solutions terminal provision polling facilities

RST OFFERS

better buying prices epos solutions credit card processing New Supplier Details mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

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Saving Your Business Money

THESE PROMOTIONS ARE PUT TOGETHER FOR YOU BY THE RST TEAM AS PART OF YOUR MEMBERSHIP.

4 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 5

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

3663 • Ambient/Frozen/Chilled & Non Food products • Over 700 contract prices, held for 3 months • Consolidated deliveries through our multi-temperature sites • Monthly promotions in our Marketplace magazines • Featuring free stock, great pricing and seasonal products • Brand support from our branded suppliers • 1 telesales call – 1 delivery – 1 invoice

Additional 2% rebate for all members

Space and Quantity commitments apply to become a Key Centre, ask RST Ltd. about the benefits.

6 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Supplier Type: National Contact: Kelly Vickers Telephone: 0161 455 3643 Email: kellyvickers@3663.co.uk Web: www.3663.co.uk Product Group: Ambient/Frozen/Chilled & Non Food products

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 7

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

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Abacus Cards Ltd. Abacus Cards Ltd. Benefits of Trading with Abacus Cards Ltd through RST:

The more you support these suppliers the bigger your seasonal rebate

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New customer opening order details available.

Benefits of trading with RST standard trading terms: Abacus Cards Ltd. through RST:

Great offers on

Greeting Cards & Social Stationery

15% discount off trade price. 1% rebate at £1000.00 - £2499.99 net sales. New customer opening order details available 1.5% rebate at £2500.00 – £4999.99 net sales. 2% at £5000.00 nest sales and above. RSTrebate standard trading terms: A15% growth rebate of 1% for year on year growth. discount off trade price

The Blueprint Concept a greeting card retailing solution from Abacus provides garden centres with high impact, state of the art displays, full integration, choice and correct mix of captions. Blueprint by Abacus will increase sales and reduce your stock holding.

1% rebate £1000.00 - £2499.99 netabove, sales plus: RSTatKEY Members enjoy the

A growth rebate of-2% for yearnet onsales year growth. 1.5% rebate at £2500.00 £4999.99

A free obligation survey net for Abacus ‘Blueprint’ 2% no rebate at £5000.00 sales and above retailing solution. A growth rebateCarriage of 1% for year on year growth paid order value:

£125.00

RST KEY members enjoy the above, plus:

Payment terms: 30 days credit A free, no obligation for also available Early account settlement survey discounts Abacus ‘Blueprint’ retailing solution We also accept VISA, & Mastercard.

A growth rebate of 2% for year on year growth

Huge Christmas Spring season packages available Carriage & paid order value: £125.00 to none trading RST members Free sample packs available

Not Currently Trading With Abacus?

Discover our very special introductory deal for new customers by calling our sales office hotline:

01638 569050 Supplier type: National

8 - Terms 2014Address: - The More Support Suppliers the Bigger Your Seasonal Rebate Theyou Studio, Oaksthese Drive, Newmarket, Suffolk, CB8 7SX Telephone: 01638 569050 | Email: info@abacuscards.co.uk

Space and Quantity commitmentsPayment apply to become a Key Centre, ask RST Ltd. about the benefits. terms:

30 days credit Supplier type: National Early account discounts also available Address: settlement The Studio, Oaks Drive, Newmarket, Suffolk, CB8 7SX We also accept VISA and Mastercard Telephone: 01638 569050 Email:and info@abacuscards.co.uk Huge Christmas Spring season packages available Product Group: Greeting Cards and Gift Wrap Free sample packs these available to the non-trading RST members The More you Support Suppliers Bigger Your Seasonal Rebate - Terms 2014 - 9

RST OFFERS

BUYERS DIRECTORY

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YOUR BUYERS GUIDE FOR INDEPENDENT GARDEN CENTRES 10 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Supplier Type: National Address: P O Box 94, Hurstpierpoint, West Sussex BN6 0DU Telephone: 0800 021 3222 Fax: 0844 507 0319 Email: enquiries@retailservicesgroup.co.uk Web: www.retailservicesgroup.co.uk Product Group: Retail Services, Facilities and Solutions

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 11

SE Business Systems Ltd, founded in 1980, offer a comprehensive list of IT services that are tailor made to each customer’s requirements. Services provided:• IT Helpdesk Support. • Windows Based Phone Systems • Wireless Authentication • Hosting, Spam Filtering and AV • Offsite Backups As a part of our ongoing IT support with Retail Service Team we are able to offer their clients special rates for our services.

RST are in discussions with a wide range of UK Plant Growers which will which will meet exacting standards of quality, delivery and service. The plant group will include Roses, Trees – fruit and ornamental, Shrubs for garden or landscaping, Alpines and Heathers, Herbaceous and Perennials, Bedding and annuals and also filled baskets either from “off the shelf” or made to order. To learn more or chat about this exciting development call 0800 021 3222.

Contact us to discuss your individual requirements. Alan Davey S E Business Systems Ltd Tel 01444 416641 Email alan@e-sebs.co.uk Mobile 07791 304317

Web Design

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

Design & Marketing Services - RST Let RST and their team work on your behalf to assist in the creation of your marketing materials and work with you on driving your business through the power of marketing. We know how to market and are very familiar with garden centre customers. We offer a wide range of marketing services inclusive of:

Email Design

• • • •

Directory Division Retail Services Team Ltd PO Box 94, Hurstpierpoint West Sussex, BN6 0DU Tel 0800 021 3222 Fax 0844 507 0319

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DiG is delivered FOC to all independent garden centres, selection of nurseries and a range of pet shops across the UK, not once, but twice a year.

Bespoke or template artwork to suit your branding Assistance and guidance on your marketing plans Email marketing Print Design

DiG can’t guarantee a whoosh in sales but it can, with confidence, deliver exposure for your brand and therefore build awareness of your products and services.

Assistance and planning with marketing campaigns (ever considered a bespoke competition linked in with your RST preferred suppliers – win,win,win)

All advertisers will automatically qualify for exposure at www.digdirectory.co.uk

Call today!

0800 021 3222

Print Design

Offers: FREE design/artwork when using the print service FREE design of email newsletter when using the email marketing facilities

Join

R & E Bamford Ltd

Manufacturers and Wholesalers to the Pet & Garden Trade A growing and innovative family run company working in partnership with the pet & garden trade. We offer nationwide delivery over a large range of products at competitive prices with good availability. Dog & Cat Small Animal Aviary Birds Wild Birds Poultry Pigeon Aquatic & Fishing Horse & Farm Animal

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Globe Mill, Midge Hall Lane Midge Hall, Leyland PR26 6TN Tel: 01772 456300 Email: sales@bamfords.co.uk

The More You Support These Suppliers The Bigger Your Seasonal Rebate

Sankey Plastics Ltd.

Over 150 years Of GardeninG HeritaGe

Saving Your Business Money

To find out about our complete range, to order a catalogue, to arrange a visit from your local representative or to place an order please contact Sankey Garden Products sales office on the number below. • •

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At Sankey we pride ourselves on offering practical, yet innovative ranges of products to suit all gardens Our rich heritage means we understand customer needs and with UK production we can react quickly to changing trends Many of our products are 100% recycled and are 100% recyclable We offer up to 35% discount, 2% rebate on all sales, plus additional rebates for key members

New for 2012/2013 Season Brand new, fully recyclable, packaging featuring a stylish design complete with viewing panel which is sure to wow your customers. Shows off perfectly the Bamfords Top Flight range of quality wild bird foods. Available in both 12.75kg and 20kg sizes, zero rated VAT. Contact us for your special deals on Wild Bird Foods throughout the season.

Wholesalers of Top Brands from Leading Manufacturers…..

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…..Plus Many More.

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Space and Quantity commitments apply to become a Key Member Ask RST Ltd. about the benefits.

Supplier Type: Address: Contact: Telephone: Fax: Email: Web: Product Group:

National Bennerly Road, Bulwell, NG6 8PE 0115 927 7335 0115 977 0279 info@rsankey.co.uk www.rsankey.co.uk Plastic Pots

24 - Retail Services Team Ltd. - Sundries Terms 2011

Saving Your Business Money

Supplier Type: National Address: P O Box 94, Hurstpierpoint, West Sussex BN6 0DU Telephone: 0800 021 3222 Fax: 0844 507 0319 Email: gardening@retailservicesgroup.co.uk Web: www.retailservicesgroup.co.uk Product Group: Retail Services, Facilities and Solutions

2/26/2013 12:58:05 PM

14 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 15

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

Draper Tools Quality Garden Hand and Power Tools Hand Tools (code D): Current list price less 52.5% Power Tools (code P):Current list price less 25% Clothing and Footwear (code H): Current list price less 40.0%

SPECIAL NET PRICES ON GARDEN, HAND AND POWER TOOLS Members Rebate, Grow by 10% + and receive the following rebates; Annual spend: £2,000 - £5,000 1% £5,000 - £10,000 2% £10,000 - £15,000 3% £15,000 + 5% Key Centre1 Additional 2% Rebate GUARANTEED SUBJECT TO 50% OF GARDEN, HAND AND POWER TOOLS DISPLAYED IS ALLOCATED TO DRAPER TOOLS Total Rebate Available = 7% CONSIGNMENT STOCK AVAIL ABLE SUBJECT TO DRAPER TOOLS TERMS AND CONDITIONS STOCK CLEANSING ASSISTANCE CONSIDERED

Space and Quantity commitments apply to become a Key Centre, ask RST Ltd. about the benefits.

Supplier Type: National Address: Hursley Road, Chandlers Ford, Eastleigh, SO53 1YF Contact: Adrian Bates (07850 874076) Telephone: 02380 494333 Fax: 02380 494201 or 494209 Email: sales@draper.co.uk Web: wwww.drapertools.com Product Group: Garden, Hand and Power Tools 16 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 17

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

DLF With over 100 years experience in plant breeding and seed production Up To 47.5% Off Trade Prices Prices set for the year if you make a preseason order Annual 3% Rebate On Total Turnover Key Centre1 Additional 2% Rebate on all Turnover Growth Rebates up to 10%

Space and Quantity commitments apply to become a Key Centre, ask RST Ltd. about the benefits.

Supplier Type: National Address: Thorn Farm, Inkberrow, Worcestershire WR7 4LJ Contact: Spencer Goodall (07770 233 089) Telephone: 01386 791113 Fax: 01386 791112 Email: sgoodall@dlf.co.uk Web: www.dlf.co.uk Product Group: Lawn Seed 18 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 19

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing Be inspired with Grange Garden products

Grange Advantageous Group Trading Terms

• Annual Rebates - 2% • Pre-Season Discount/Terms Offers • In-Season Promotional Activity - via RST Mail Shots and Grange Representatives • Deals available on: Stocking Bars, Dispensers, Merchandisers & Pallendisers

National Representation

• Display Materials Available: Stocking Bars, Dispensers, Merchandisers & Pallendisers • Range Management • First in Class Point of Sale • Home Delivery - Quickest in the Industry

Arbours

Palisade Fencing

Pergolas

Gazebos

Fence Panels

Grow Your Own

Timber Gates

Mirrors

Planters

Garden Furniture

Metal Gates

Trellis

Arches

Post Supports

Landscaping

Supplier Type : National Address : Halesfield 21, Telford, Shropshire. TF7 4PA Contact : Mike Klodzinski Telephone : 07825 362 125 Fax : 01952 581 522 Email : sales@grangefen.co.uk Web : www.grangefen.co.uk Product Group: Timber Products-Fencing, Posts, Post Supports, Grow your Own, Landscaping, Garden Decorative Products and Metal Gates

20 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 21

Retail Services Team Ltd • The More you Support these Suppliers the Bigger your Seasonal Rebate

PO Box 94 Hurstpierpoint

Retail Services Team West Sussex BN6 0DU

Tel:0800 0213222

Fax:0844Ltd. 5070319

Saving Your Business Money

0800 021 3222 enquiries@retailservicesgroup.co.uk www.retailservicesgroup.co.uk

What RST Can do for you! • SAVE YOU £100’S & £1,000’S • CHEAPER PRICES & DISCOUNTS • SAVE YOU £100’S & £1,000’S • CHEAPER PRICES & DISCOUNTS • SAVE YOU £100’S & £1,000’S • CHEAPER PRICES & DISCOUNTS • SAVE YOU £100’S & £1,000’S • CHEAPER PRICES & DISCOUNTS

Guaranteed Better Buying Terms: the price you pay for stock to re-sell in your centre is always going to be less as a member than if outside the group. Standard Seasonal Rebate Rewards: once a year we add up your annual spend with each accredited supplier you use and send you a cheque for the total amount of rebates you are due. Growth Rebate Rewards: get money back if you have spent more with suppliers in the group than last year – a percentage of your growth is given back to you. Preferential Credit Card Processing Rates and PDQ terminals: with RST you are unlikely to find better PDQ rates. Switching is no problem. There is no such thing as a “tied in” clause – that’s just there to scare us all! Complete customer reward card program with online customer gateway: improve how much customers spend with you, control your offers, increase football at key times of the year, reduce in-house administration. Customer retention programs, personalised to your business: advice and structured information regarding your customers to help you communicate the right message and offers to drive them back to your business Email Communication: 21st Century technology sent direct to your customers, without the hassle of designing a template or even having to know how it gets there! Marketing & Printing Service: Creative POS, leaflets, banners, with FOC design studio Mail shot service at discounted prices: Communicate with your customers more regularly at a fraction of the cost

YOU GET ALL OF THIS FOR 82 PENCE PER DAY, YES THAT’S RIGHT 82P PER DAY.

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Irrespective of your turnover you are likely to save hundreds, if not 1000’s of pounds a year by being a member. Remember, if you leave the group, your purchasing invoices are likely to go up as much as 20%, your utilities by 10%, your PDQ terminals and Card Processing UP by 10%, you lose benefits such as rebates and discounts.

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0800 021 3222

www. retailservicesgroup.co.uk enquiries@retailservicesgroup.co.uk Mobile 07803 874705 rob@retailservicesgroup.co.uk

Web design & Hosting: Want a website? Leave it with us & our expert partners in website design and a truly individual website to match your garden centre look. Remote IT Support to assist with WiFi, computer, email & internet connection problems: None of us are without technology problems – never works when you want it to; we have the tools and knowledge to “fix-it-quick” Discounted Business Utilities Package (electricity, business mobile etc): Electricity, Gas, Water, all bills that could be greatly reduced with our intervention & chosen partners Savings Scheme - Up to 7.5% Savings on essential and luxury goods: After we have done all the above for your business, saved your Garden Centre and you £1000’s, use those savings on some essential and luxury goods for you.

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

Hozelock Up to 60% discount â&#x20AC;&#x201C; Based on Deal Quantity plus exclusive Key Retailer offers available Contact your local Hozelock Sales Executive for more details Growth Rebates up to 2.66% In-Season rebates for all members Key Centre1 Additional 2% rebate Growth Rebates up to 2.66%

24 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Space and Quantity commitments apply to become a Key Centre, ask RST Ltd. about the benefits.

Supplier Type: National Address: Hozelock Limited, Midpoint Park, Minworth, Birmingham, B76 1AB Contact: Peter Martin Telephone: 0121 313 4242 Fax: 0121 313 4228 Email: peter.martin@hozelock.com 07714 231 621 Web: www.hozelock.com Product Group: Watering, Spraying Products, and Aquatics The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 25

IQ Insurance Services Ltd. IQ Insurance is a specialist agricultural and horticultural insurance broker and has been associated with Retails Services Team and itsâ&#x20AC;&#x2122; members since 1996. It provides dedicated insurance advice and access to tailormade insurance products for all aspects of your business trading, including franchised outlets on site and any work away.

RST OFFERS

epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing

IQ Insurance IQ offers you... Competitive premiums and products from a portfolio of insurers, in one document to simplify your administration. Advice on all aspects of insurance including those to cover your Statutory needs Access to risk management information and assistance Speed of service and a dedicated team of specialist underwriters and claims people If you are aware of your renewal date, let us have your details and we can forward diary the quote for the appropriate time. If your policy is due soon, why not fax us over details for a comparison quote. Contact either Carolyn or Roger for an immediate response

Since 1996, retail horticulture has undergone rapid changes and there is a need for the insurances to keep pace with the additional risks on site. IQ can assist you in ensuring that your exact needs are catered for in a policy which reflects YOUR business and YOUR requirements. No two businesses are the same.

26 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Supplier Type: National Address: 15 High Street, Westham, Pevensey, East Sussex BN24 5LR Contact: Roger Newman Telephone: 01323 760757 Fax: 01323 760758 Email: roger@iqinsurance.co.uk Product Group: Providers of Specific Insurance advice for Horticultural businesses The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 27

RST OFFERS

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Lindt • • • • • • •

Lindt provide an extensive all year round product range. Sales driving promotions Christmas and Easter Seasonal ranges Display solutions Extended credit on Seasonal orders Point of sale Sampling events

Terms apply Guaranteed Preferential Terms for RST members, Loyalty Rebates on Turnover growth, Special Inseason promotions available on request.

PLEASE SEE CHRISTMAS SPECIAL OFFERS SHEET

Supplier Type: National Address: Top Floor, 4 New Square Bedfont Lakes, Feltham, TW14 8HA Contact: Beverley Last - 07976 905598 Telephone: 020 8602 4100 Fax: 020 8602 4111 Email: blast@lindt.com Web: www.lindt.com Product Group: Chocolates 28 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 29

Switch to Cardnet...

Create & manage your website with Easyspace

Create & manage your website with

and see how much you could save. Retail Services Team has negotiated competitive terms for all its members for the processing of credit and debit card payments with Lloyds TSB Cardnet.* Switching is easy and doesn’t involve changing your bank account. So why not call us today and see how much you could save? Card type

Merchant Service Charge

Visa credit1

1.025%

Visa V PAY

1.025%

MasterCard® credit2

1.044%

Visa debit

10.8p

MasterCard® debit

10.9p

UK Maestro®

9.9p

Visa commercial cards (Corporate, Purchasing and Business cards

1.782%

MasterCard® commercial cards (Corporate, Purchasing and Business cards)

1.701%

Get your business working online. Easyspace provide a range of products & services that make getting online easy.

Website builder & design Website builder & design serviceservice Business email company Business email withwith your your company name

Call Retail Services Team on 0800 021 3222 Lloyds TSB Cardnet working together with:

Processing rate for Visa charge cards will be 0.275% more than the rate for Visa credit cards.

2Processing rate for MasterCard® premium cards will be 0.83% more than the rate for MasterCard® credit cards.

name

Web names - search Web names - search easilyeasily onlineonline Free£75 £75 advertising vouchers Free of of advertising vouchers UK with UK Support UKBased Based with UK Support 25% offoff web names with Dig! 25% web names with

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call: 0370 755 5088

Terminals Our leasing partners can offer a range of suitable terminals‡ to meet your business needs.

Website builder & design service Business email with“dig” your company name Enter the code at checkout Website builder & design service Web - search easily online andnames get 25% off website names Business email with your company name Free £75 of advertising vouchers Web names - search easily online UK Based with UK Support Free £75 of advertising vouchers 25% off web namesmakes with Dig! Suite26 it easy to send professional email marketing UK Based with UK Support campaigns thatwith help attract more visitors and customers webatnames Dig!you Enter the 25% codeoff “dig” checkout and get 25% off website names

*All applications will be subject to their own credit and risk assessment and we may ask for supporting documentation. ‡ Your terminal hire contract will be with your leasing company and subject to separate terms and conditions.

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Information correct as of 1 October 2012 MasterCard® is a registered trademark of MasterCard International Incorporated. Maestro® is a registered trademark of MasterCard International Incorporated. Cardnet is a registered trademark of Lloyds TSB Bank plc. Lloyds TSB Bank plc Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Lloyds TSB Scotland plc Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland no. SC95237. Authorised and regulated by the Financial Services Authority under numbers 119278 and 191240 respectively. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are covered by the Financial Ombudsman Service’.

CA1089/1012

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COMPLETELOYALTYPACKAGES

Loyalty Card - RST RST are experienced in operating loyalty schemes, in getting the most out of your data and delivering a fully rounded package that suits your business needs. Big or small RST can assist you with customer loyalty, whether you have an existing scheme or want to start one. Offer: Apply for a loyalty scheme today and take advantage of our Special Introductory Loyalty Start Up Offer. Got a scheme already? Customer loyalty schemes are often overlooked when they can in fact increase your basket spend and customer retention. Itâ&#x20AC;&#x2122;s one thing providing your customers with a loyalty scheme but are you using the data you are gathering to its full potential? Is your regular communication targeting your customer profile? Why not ask RST to review your loyalty scheme and see what results can be gained.

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32 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 33

Customer Mailings managed by a team who work with you to find the best communication style for you.

RST OFFERS

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Mailing Services - RST Do you operate a customer loyalty scheme internally? Spend valuable in-house man hours stuffing envelopes, buying stamps, or even using the services of an external mailing house? Doing your own in-house email marketing because you think it is more cost effective? Want a more professional look to your mail blasts, without blowing your marketing budget? If the answer is YES to any of these questions or you are looking at ways to reduce your communication costs on regular customer mailings, talk to RST we offer highly competitive rates, in-house fulfilment, letter printing, leaflet insertion, reduced postage rates and much more. Importantly we understand the importance of communicating with your customers in a timely manner, and when in counts in this seasonal retail environment.

34 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 35

A RANGE OF INSURANCE COVERS THAT ARE AS VARIED AS THE CHANGING SEASONS Garden centre insurance from NFU Mutual

For a quote from your local NFU Mutual branch visit nfumutual.co.uk NFU Mutual is The National Farmers Union Mutual Insurance Society Limited (No 111982). Registered in England. Registered office: Tiddington Road, Stratford upon Avon, Warwickshire CV37 7BJ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. A member of the Association of British Insurers. For security and training purposes, telephone calls may be recorded and monitored.

At NFU Mutual, we understand that finding the right policy isn’t always easy and can take up a huge amount of time. At NFU Mutual we believe in the HEALTH & SAFETY SUPPORT importance of personal service SERVICE and can help take the strain off Also we have our own in house choosing the right products. Health & Safety division, who can help with the practical LOCAL, FRIENDLY ADVICE aspects of managing health Because we’re based in offices and safety in the workplace. throughout the UK, our Our national team of Health experienced advisers are always & Safety Consultants can visit on hand to meet up and discuss your premises and guide you your needs, to ensure you have through this sometimes complex the right cover in place. area of Workplace Safety. Our qualified Consultants can offer a We take the time to really bespoke service to help all sizes understand your needs and of business’s comply with current provide customer service as Health & Safety legislation. it should be – personally and via a friendly face.

Health & Safety services are provided by Risk Management Services Limited.

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epos solutions credit card processing better buying prices mailing solutions terminal provision polling facilities savings loyalty schemes design & print email marketing • Greeting Cards, Stationery, Gifts and Calendars • Offering full off-the-shelf and bespoke ranges • Full display options available from spinner to fully managed “One Stop Shop” displays • Single supplier to multiple supplier integrated displays available

Otter House - Quayside Cards

• Greeting Cards, Stationery, Gifts and Calendars • Offering full off-the-shelf and bespoke ranges • Full display options available from spinner to fully managed “One Stop •Shop” displays Greeting Cards, Stationery, Gifts and Calendars • Single• Offering suppliers to multiple suppliers integrated displays available full off-the-shelf and bespoke ranges

Fabric Not ebook

Memo Pad

50%

• Full display options available from spinner to fully managed “One Stop Shop” displays • Single supplier to multiple supplier integrated displays available

Fabric Note

book

Memo Pad

discount

50%

+ extra 10%

discount + extra 10%

50% 50% discount discount

discount

50% discount

50% 50%

discount

plus returnable

Supplier Type: National Matford, Exeter EX2 8FD SupplierAddress: Type: Exe Box, National Contact: Graham Goodhead Supplier Type: National Address: E xe Box, Matford, Exeter EX2 8FD Telephone: 01392 824300 Address: Exe Box, Matford, Exeter EX2 8FD Contact: Graham Goodhead Fax: 01392 826461 Contact: Graham Goodhead Email: sales@otterhouse.co.uk Telephone: 01392 824300 Web: www.otterhouse.co.uk 824300 Telephone: 01392 Fax: Product Group:01392 Greeting 826461 Cards, Stationery, Gifts and Calendars

plus returnable

Fax: 01392 826461 Email: sales@otterhouse.co.uk Email: sales@otterhouse.co.uk Web: www.otterhouse.co.uk www.otterhouse.co.uk Web: Product Group: Greeting Cards, Stationery, Gifts and Calendars

Product Group: Greeting Cards, Stationery, Gifts and Calendars The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 39

RST OFFERS

Premier epos solutions Limited better buying prices Decorations credit card processing mailing solutions terminal provision polling facilities loyaltyGarden schemesandsavings design & print email marketing Outdoor Living Collection 2014

Premier Decorations Limited

BARBECUE AND BARBECUE ACCESSORIES • OUTDOOR HEATING WATER FEATURES • GARDEN DÉCOR • GARDEN LEISURE Garden and Outdoor Living Collection 2014 CANDLES AND LANTERNS • LED CANDLES AND TOPIARIES GARDEN LIGHTING • SOLAR LIGHTING

MAJOR BRANDS TO INCREASE SALES

BAREBECUE AND BARBECUE ACCESSORIES • OUTDOOR HEATING WATER FEATURES • GARDEN DÉCOR • GARDEN LEISURE As a member of RST you can benefit from most CANDLES AND LANTERNS • LED CANDLES ANDthe TOPIARIES comprehensive range of summer leisure product available GARDEN LIGHTING • SOLAR LIGHTING

in the market place. Visit our website www.premierdec.com and request a catalogue or contact your local sales account manager.

As a member of RST you can benefit from the most comprehensive range of summer leisure products available Preferential Terms Available in the market place. Visit our website www.premierdec.com and requestMinimum a catalogue or contact your @ local salesvalue account manager. order value £500 invoice £500 - £1,000 - Catalogue price £1,000 - £5,000 - Catalogue price less 2.5% £5,000 - £ 10,000 - Catalogue price less 5% £10,000 - £20,000 - Catalogue price less 7.5% £20,000 plus - Catalogue price less 10% Subject to Premier Terms and Conditions

Payment terms nett monthly There will be special trade show and in season offers available to RST members

40 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Supplier Type: National Address: Premier Decorations Limited Premier House • Braintree Road Supplier Type: National Ruislip • Middlesex • HA4 0EJ Address: Premier Decorations Limited Contact: Rolf Hunt Premier House • Braintree Road Telephone: 020 8624 5555 Fax: 020 8624 Ruislip5678 • Middlesex • HA4 OEJ E-mail: sales@premierdec.com Contact: Rolf Hunt Web: www.premierdec.com Telephone: 020 8624 5555 Garden Product Group:Fax: 020and 8624Outdoor 5678 Living

Email: sales@premierdec.com Web: www.premierdec.com Product Group: Garden and Outdoor Living

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 41

RST OFFERS

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QLawns - The Lawn Makers Delivering to your centres Quality Cultivated Turf grown to TGA Standards. Our product range also includes Meadowmat, and Enviromat. We can deliver to your centre or to your customers direct location. Our coverage is National.

Preferential Terms QLawns:

Single pallet orders: 95p per Sqm + haulage (£50 single pallet) + VAT Two pallet orders: £1.50p per Sqm + VAT (min 140 sqm/2 pallets) INCLUSIVE OF DELIVERY.

Meadowmat:

Wildflower Turf, 34 Different Species, 1 Roll - £7.50 M2 + VAT + DELIVERY

Enviromat:

Sedum Green Roofing - From £20 M2 + VAT + DELIVERY Take Advantage of the option to have customers order through you and have delivery direct to their home. Exclusive Rebates: Grow and Blossom by 10% + Per Year and receive the following rebates: Turnover between £2,000 - £5,000 = 1% Turnover between £5000 - £10,000 = 2% Turnover between £10,000 - £15,000 = 3% Supplier Type: National Address: Q Lawns, Corkway Drove, Hockwold, Norfolk, IP26 4JR Contact: Kevin Harden (07917 162 722) Telephone: 01842 828266 Fax: 01842 827911 Email: orders@qlawns.co.uk Web: www.qlawns.co.uk Product Group: Garden and Outdoor Living The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 43

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Quinton Edwards Quinton Edwards is a leading firm of independent Chartered Surveyors who offer expert property advice to the Garden Centre & Horticultural industry throughout the United Kingdom, Ireland and into Europe.

Simon Quinton Smith BSc (HONS) FRICS MI Hort Simon Quinton Smith is a Fellow of the Royal Institution of Chartered Surveyors and has been the leading specialist in the Garden Centre & Horticultural industry for 24 years. He is a RICS registered valuer and business valuer. He is also a specialist panel valuer for horticulture and garden centres to the Agricultural Mortgage Corporation Plc. and to most other lending financial institutions. He is an accredited Expert Witness in his field and is regularly instructed to provide expert advice to the courts.

Our areas of expertise include the sale, letting, valuation, acquisition, rent review, lease renewal (landlord & tenant) for garden centres, plant centres and other horticultural related businesses. We probably value, buy, sell and let more Garden Centres and Horticultural properties/ businesses than any other firm of Chartered Surveyors. We are favoured as valuers over many because wherever possible our valuations are based on comparable transactions of which there are relatively few.

44 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Supplier Type: National Contact: Simon Quinton Smith Telephone: 01635 551441 Email: simon@quintons.co.uk Web: www.quintonedwards.co.uk

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 45

RST OFFERS

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RSPB Wild Bird Care Helping nature and your business

All RSPB Stock, Ordering and Invoicing Will Now Be Going Through Solus. Please Contact Solus for your Stocking and Pricing Information. Wild Bird Food, Feeders, Nest Boxes & Accessories aCarefully selected, premium-quality products aNo filler ingredients aRespected and trusted brand aOver 1 million RSPB members a100% of RSPB profits go directly into conservation Add credibility to your bird care fixture with the top premium brand on the market Special prices for members Help the environment â&#x20AC;&#x201C; stock RSPB products!

Supplier Type: National Address: UK Headquarters, The Lodge, Sandy SG19 2DL Contact: John Capper Telephone: 01767 693562 Fax: 01767 682118 Email: john.capper@rspb.org.uk Web: www.rspb.org.uk Product Group: Garden Sundries and Bird Care 46 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 47

RST OFFERS

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Solus Established over 30 years ago, we pride ourselves in offering the best delivery service possible. Distributing to all of our customers on a weekly basis and offering excellent stock availability ensures customers receive what they want, when they want it, in one consolidated delivery. In such a seasonal business, we understand that a few days of sunshine can affect our customersâ&#x20AC;&#x2122; needs greatly. Delivering these needs within 48 hours of their order deadline makes a real impact on the ability for customers to maximise on these seasonal sales. To ensure you receive your seasonal rebates please sign your Solus Approval Form. Without this we cannot release your figures which contribute towards your annual savings and benefits.

Supplier Type: National Contact: Local Rep Address: Bromsgrove Road, Hunnington, Halesowen B62 0EW Telephone: 0121 504 2700 Web: www.solusgl.com Product Group: Wholesaler 48 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 49

RST OFFERS

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The Garden Gate Customer Gateway The Garden Gate Customer Gateway can operate as a branded facility linked to your own website or you can place a link from your website to the garden gate facility, have branding at customer level within that website for a very cost effective enhancement to your existing loyalty scheme. Pricing Quotes available on request, matched to your requirements, yet remaining reasonable and sensibly cost effective.

Let your customers see and administer their account Operating a loyalty scheme can be time consuming, why not reduce your teams administration by providing your customers with the opportunity to keep their own details up to date. Offer them the opportunity to view their transactions and card activity on-line, raise queries which we can assist in resolving first hand, keep them informed of when their next voucher is coming and much more.

50 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 51

RST OFFERS

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The Utility Warehouse Discount Club As a member of RST you can join the RST Utility Discount Club for free using this priority code: F75623 0800 131 3000 Or visit our website to find out more www.telecomplus.org.uk/F75623

The Utility Warehouse Discount Club provides over 300,000 businesses and homes across the UK with great value, fantastic savings and award winning customer services across a wide range of essential utility services including office phone, mobile, broadband, and importantly gas and electricity.

Itâ&#x20AC;&#x2122;s well worth making a call to see how your business can gain, have your existing bills to hand. The gains outweigh the time invested.

52 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Benefits Save up to 45% on your call charges Save up to 10% on your line rental Save over 40% on broadband costs Cheaper Gas and Electricity Cashback deals on shopping and personal petrol. One easy to understand monthly bill

Supplier Type: Telephone: Web: Product Group:

National 0800 131 3000 www.telecomplus.org.uk/F75623 Utility Savings

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 53

RST OFFERS

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Vitax FERTILISERS, CHEMICALS & COMPOST Extra discounts available for larger quantities See your local Representative for details Full range of fertilisers and chemicals A Range of Compost. New Slug Gone Display pallets available on a range of products Product training available by local Representative

54 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Supplier Type: Address: Telephone: Fax: Email: Product Group: Invoiced via:

National Owen Street, Coalville, Leics. LE67 3DE 01530 510060 01530 510299 info@vitax.co.uk Fertilisers and Chemicals Solus Garden & Leisure /Decco Ltd /Stax

The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 55

RST OFFERS

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Yankee Candles We offer the worldâ&#x20AC;&#x2122;s largest selection of the most compelling premium scented candles and home fragrance solutions. 5% Discount on all products Special Promotions Available Key Centre1 Additional 2% Rebate on all Turnover

We offer the worldâ&#x20AC;&#x2122;s largest selection of the most compelling premium scented candles and home fragrance solutions.

5% Discount on all products Special Promotions Available KEY MEMBER ADDITIONAL 2% REBATE ON ALL TURNOVER

56 - Terms 2014 - The More you Support these Suppliers the Bigger Your Seasonal Rebate

Space and Quantity commitments apply to become a Key Centre, ask RST Ltd. about the benefits.

Supplier Type: National Address: Poplar Way East, Cabot Park Avonmouth, Bristol, BS11 0YH Telephone: 011733161200 Fax: 011733161400 Email: sales@yankeecandle.co.uk Web: www.yankeecandle.co.uk Product Group: Candles The More you Support these Suppliers the Bigger Your Seasonal Rebate - Terms 2014 - 57

Gardening Division P O Box 94 Hurstpierpoint West Sussex BN6 0DU Tel: 0800 021 3222 Fax: 01273 831370 www.retailservicesgroup.co.uk

BUYERS DIRECTORY FOR INDEPENDENT GARDEN CENTRES

RS E Y BU ORY ECT R I D

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Call 0800 021 3222 for more information. Registered office: P O Box 94, Hurstpierpoint, West Sussex, BN6 0DU Co Number: 06013552