Annual report 2014 2015 no bleed

Annual Report 2014 - 2015

2 Gower Street, Toronto or 2A The Marketplace, Toronto Phone | 416-752-0101 or 416-693-5300 Email | harmony@call-a-service.com | www.call-a-service.com

A Message from Our Board President & Executive Director he past year at Harmony Hall Centre for Seniors was truly a year of transition and progress. But most of all it was another great year of collaboration with our service-users and other community partners to work toward our mission of empowering and connecting seniors.

We had several notable accomplishments during the year. The first included work with Gower Park Place and Foodshare to create a mobile food market in our neighbourhood. Open every Wednesday afternoon, the Market provides access to fresh, affordable fruits and vegetables.

A second achievement occurred thanks to the hard work of our Board, service-uses and staff. We were triumphant in increasing our internal fundraising! Via the Toronto Challenge we raised more than $7,000 to support our transportation program.

On a sadder note we also said goodbye this year to two valuable board members. We would like to thank Fuad Chowdbury and Edmund Wong for their contribution to the Agency.

Finally, we have started a transition that will allow our Agency to change and grow to better meet the needs of service-users. Last fall our Board of Directors made a decision to explore the possibility of a merger.

Essentially Harmony Hall has decided to start dating! Our basis for this decision was a need to expand services for our users, find additional operating efficiencies and create a more sophisticated back office. We are in the process of seeking a suitable partner and will continue to share regular updates as information becomes available.

Riti Mandal President 2

Kristin Griffith Executive Director

Our Board of Directors 2014-2015 Executive Riti Mandal President Jeff Rybak Vice President George Shields Vice President

Members

Ed Orfao Treasurer

Ron Brown

Beverley Cleaver Secretary

Helen Burstyn Fuad Chowdbury Rafal Gosk Michael Melton Jothi Ramesh William Tajer Edmund Wong 3

Our Services Harmony Hall Centre for Seniors has served east Toronto seniors for 42 years. We provide transportation, social and recreational services for active seniors 55+. Services include: social dining, exercise classes, and opportunities to network and socialize at drop in and scheduled activities. We serve four groups organized around language: Bengali, Cantonese, English and Tamil.

Our Accomplishments in 2014 - 2015

During the 2014-2015 Fiscal Year Harmony Hall Centre for Seniors continued implementing our Strategic Plan.

Accomplishments included:

Objective 1: Maintain services and expand access to services through new services and/ or partnerships.

Outputs: 11,305 meals provided, 1,509 interactions with service-users to address critical needs (i.e. housing, accession pensions, tax supports, etc.), 13,641 rides to medical appointments, grocery shopping, to visit friends, etc.

Impact: 68% of service-users surveyed believe our services help them live independently, 81% say our services connected them with other seniors.

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Accomplishments continued...

Objective 2: Maintain current core revenue streams and develop private revenue streams.

Outputs: 2 grant applications funded, funding total maintained, funding diversity maintained.

Impact: All services maintained.

Objective 3: Seek out strategic partnerships to increase impact and capacity.

Outputs: 4 new service partnerships, membership (service-user) numbers remain consistent, 6 additional exercise classes added, creation of green market.

Impact: 84% of service-users report they are satisfied with services, 89% would recommend Harmony Hall to family and friends.

Objective 4:

Involve service users in decision making and delivery.

Outputs: Membership Committees active, 36 membership committee meetings held during year.

Impact: 77% of service users reported they were asked for input on services and programs.

Objective 5: Enhance our governance, internal systems and physical space infrastructure.

Outputs: Performance evaluations implemented, program plans supported services and highlighted opportunities for quality improvements, new employee manual created, additional finance policies created and implemented.

Impact: 89% staff retention, enhanced safeguards for financial resources.

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Audited Financials 2014 - 2015 Totals

2013 - 2014 Totals

$447,683 $161,352 $15,936

$471,114 $168,023 $41,274

Ontario Trillium Foundation

$60,000

$60,000

United Way

$184,620

$190,065

Client Fees

$124,255

$139,869

Amortization of deferred capital contributions

$45,962

$45,878

Bequests

$50,000

$5,000

Donations and fundraising

$19,268

$21,632

Other agencies and programs

$0.00

$8,564

Investment

$2,602

$2,281

Gain on disposal of capital assets

$1,500

$0.00

$1,113,178

$1,153,700

Revenue

Government Grants Province of Ontario City of Toronto Federal Government

Total

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Audited Financials continued...

2014 - 2015 Totals

2013 - 2014 Totals

Salaries

$620,409

$616,160

Employee benefits

$74,757

$75,957

Purchased services

$65,631

$80,673

Programs and recreation

$78,640

$74,711

Building occupancy

$64,132

$81,929

Transportation & vehicle operations

$60,956

$73,308

Office administration

$45,930

$57,960

Amortization of capital assets

$45,962

$45,878

Training and recruitment

$17,167

$14,447

Fundraising

$4,598

$3,485

Professional fees

$6,880

$4,944

Insurance

$2,655

$2,176

$1,087,717

$1,131,358

$25,461

$22,342

Expenses

Total EXCESS OF REVENUES OVER EXPENSES

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What Our Service Users Say -“We sincerely appreciate all your efforts and everything you do to keep the programs going at the Harmony Hall Centre for Seniors. My parents have been a part of your Centre for a very long time and after my Mom’s demise last year, my Dad continues to come there not only for his weekly dose of workout but also for the community aspect.”

- “I have been with Harmony Hall for Seniors for many, many years and would not be able to get out for medical appointments and shopping without their transportation service. It’s a wonderful service that we need desperately for seniors.”

- “Always love to go to Harmony Hall. Even if it is few hours it feels great mentally and physically.”

- “I made many good friends at Harmony Hall You’re the best – some people are not in the right job – you are in the right place at the right time. I feel confident that if I needed any help what-so-ever your drivers and staff would do their utmost to help.”

Harmony Hall Centre for Seniors is able to provide services thanks to funding from the Toronto Central LHIN (Local Health Integration Network), the Province of Ontario’s Ministry of Health, the United Way of Greater Toronto, the City of Toronto, and the Federal Government. We also receive grants from New Horizons for Seniors, the Ontario Trillium Foundation and Kraft Canada, and bequests and donations from the local community and service users.

Contact us:

2 Gower Street, Toronto or 2A The Marketplace, Toronto Phone 416-752-0101 or 416-693-5300 Email: harmony@call-a-service.com | www.call-a-service.com