October 2017 RHA Update Newsletter

October 2017

A monthly newsletter published by the Rental Housing Alliance Oregon

rha est. 1927

www.rhaoregon.org

In this issue:

Dinner Meeting … … page 3 RHA Mark Your Calendar … ………… page 5 To Renovate?………

page 7

LLC Benefits… ……… page 11 Landlording 101… …… page 12 Fake Pay Stubs… …… page 13 Resident Satisfaction… page 15 Board Elections……… page 16 Vendor Guide………… page 18

FIND EVICTIONS STRESSFUL?

503-­‐242-­‐2312

Full FED Service First Appearances evict@landlord-­‐solutions.com Small Claims

RHA Dinner Meeting Tuesday, October 17, 2017 Brought to you by:

Table of Contents Dinner Meeting | page 3

CFM was founded by a builder as a solution to the many problems associated with dealing with typical floor covering retailers such as inconsistent pricing; inexperienced, commissioned sales staff; limited selection, and never knowing what crew would show up to install your job. CFM answered these problems by: • Providing a single price for all trade customers • Employing welltrained, long-term salaried sales professionals • Maintaining 13 large, clean, well-lit showrooms displaying the most current product selections in all categories • Assisting you to build a long-term relationship with the right installer for all of your floor covering needs.

President’s Message | page 4

As lifetime residents of the Northwest, we understand the diverse needs of this unique region. We feature the largest selection of products priced with minimum mark up, so you can feel confident your costs will be kept low on every job. Roll and volume pricing benefits are always passed along to the customer. We go to great lengths to keep our showrooms up to date with the latest flooring styles. With our ever-changing industry, CFM is constantly bringing in new, fashion-forward products to meet your design needs. Our showrooms display the various types of flooring—carpet, hardwood, stone, vinyl, laminate, ceramic and more, all under one roof. To ensure our customers get exactly what they need, every CFM location is staffed with experienced, friendly professionals to help walk you through the selection process. CFM is a “no pressure” sales environment. Our goal is to assist you in finding the right product for your application.

We don’t just work in the communities we serve, we live there as well.

CFM takes an active part in helping to make our towns the best places in America to live and raise a family. CFM and our employees donate time, money and resources to numerous local charities and

Landlording 101 | page 12

RHA Mark Your Calendar | page 5 To Renovate or not to Renovate? | page 7 Portland Building Earthquake Retrofit Requirements | page 8 3 Benefits of Holding Your Properties in an LLC | page 11 Fake Pay Stubs! | page 13 Fire Lanes | page 14 3 Tips for Maximizing Resident Satisfaction | page 15 2018 Board Elections | page 16 Volunteer Opportunities | page 17 The Vendor Guide | page 18

events.

When:

Tuesday, October 17, 2017 at 6:00pm Location:

Contract Furnishings Mart

6050 SW Arctic Dr Beaverton, OR 97005

Price:

Free for RHA members only Menu:

Pizza, more pizza, and beer

You must register to attend Call 503-254-4723 to register or visit the website at: rhaoregon.org/store/category/events. If you register for a dinner meeting and do not show or do not cancel by the Friday before the dinner meeting you will be charged the full price. www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2017

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President’s Message

The Rental Housing Alliance Oregon is a volunteer based, not for profit 501c3 Oregon corporation. The Board of Directors is made up of 15 members, 3 affiliates, the Office Manager and our paid lobbyist, Cindy Robert of ZRGroup.

The governing controls, bi-laws, financial accounting and reporting, and the rules of procedure are highly regarded RHA Oregon President and diligently respected. RHA Oregon has a decades-long Ron Garcia history as an utterly professional organization that is, simply put, sterling in its structure.

Being on the Board is a rewarding experience for anyone who wants to “be in the know” on current trends and issues in the rental housing industry.

But the legislative insights that we become privy to are just the start of what we get as insiders.

The professional and personal relations we develop, the opportunities to serve our community in a variety of ways that meet nearly everyone’s strengths, and just the good times we all share all make the dedication of our time commitments much more of a privilege than an obligation.

The meetings are held on the 2nd Wednesday of the month. They begin at 5:00pm at the RHA Oregon Conference Annex in NE Portland with a 30 minute networking time, and a there is an always-different catered dinner to enjoy.

Guests are welcome to observe the meetings. We follow our agenda as best as possible and usually end by 7:30. It’s not too unusual for enthusiastic discussions to take us on some detours, which keep the meetings exciting and informative. Committee heads are asked to give their reports and we set aside time to complete “old business” along with presenting “new business” for on-going discussion and action items. Committees may be chaired by non-directors, so often guests learn they can take an active role in projects that have personal meaning to themselves.

Having a common interest in providing quality affordable and safe housing as a business is the basic foundation of our association. The desire to take an active role in our community and the willingness to provide a service is the brick and mortar that we build it with. The chance to improve our own personal businesses and make profitable connections is the true bread and butter that provides real satisfaction.

RHA Oregon BOARD MEMBERS President Ron Garcia, PH. (503)595-4747 President Elect Mark Passannante, PH. (503)294-0910 Vice President Phil Owen, PH. (503)244-7986 Treasurer Sandra Landis, PH. (503)659-8803 Secretary Lynne Whitney, PH. (503)284-5522 Past President John Sage, PH. (503)667-7971 RHA Oregon DIRECTORS Alan Carpenter, PH. (360)772-2197 Elizabeth Carpenter, PH. (503)314-6498 Tamara Collins, PH. (503)932-9388 Jerad Goughnour, PH. (503)303-8545 Jim Herman, PH. (503)645-8287 Charles Kovas, PH. (503)255-8795 Katie Poole-Hussa, PH. (971)352-6760 Mihyun Pratt, PH. (503)969-5412 Rita Robinson, PH. (503)702-0255 Ken Schriver, PH. (503)410-1782 Ami Stevens, PH. (503)407-3663 AJ Shepard, PH. (360)772-6355

RHAOregon OFFICE Monday - Friday 9:00am - 5:00pm PH: (503)254-4723 Fax: (503)254-4821 10520 NE Weidler St. Portland, OR 97220

I honestly believe that if other landlords and affiliates found out how much value there is in getting more involved with RHA Oregon, we would have a waiting list for new directors!

October is the month when we recruit members to replace our out-going board directors who are cycling off the roster. If you have been approached, I encourage you to accept.

But here is the exciting news: You are also able to nominate yourself! I hope you take us up on this.

Ron Garcia, RHA Oregon President 4

RENTAL ALLIANCE UPDATE OCTOBER 2017

RHAOregon is committed to educating members to fair housing practices and policies. www.rhaoregon.org

RHA Mark Your Calendar DATE

EVENT

LOCATION

TIME

INFORMATION

10/11

Board Meeting

RHA Oregon Annex

5:30pm

10/17

Dinner Meeting

Contract Furnishings Mart Beaverton

6:00pm

10/26

New Member & Mentor Meeting

RHA Conference Annex

6:00pm

11/15

Dinner Meeting

TBA

6:00pm

11/23

Thanksgiving Day

RHA Office Closed

11/24

Black Friday

RHA Office Closed

See page 3

SEE November Update

If you register and DO NOT SHOW or DO NOT CANCEL by the Friday before the dinner meeting you will be charged the FULL price of the dinner.

To purchase event tickets online visit: http://www.rhaoregon.org/store/category/events DATE

CLASSES

LOCATION

TIME

INFORMATION

10/3

Screening Class

RHA Conference Annex

11:00am

10/5

Screening Class

Webex

7:00pm

10/12

Mold Class

RHA Conference Annex

6:30pm

Taught by Mike Gardner of Real Estate Mold Solutions

10/19

The Dark Side of Property Management

RHA Conference Annex

11:30am

Taught by Christian Bryant of IRC Real Estate & Property Management

10/20

Screening Class

Webex

11:00am

10/24

The Dark Side of Property Management

Standard TV & Appliance

6:30pm

10/24

Screening Class

Webex

7:00pm

10/26

Screening Class

Webex

11:00am

10/28

Landlording 101

Celebrate Conference Center

9:00am

Taught by Mark Passannante, Attorney at Law SEE page 12

11/9

Fire Prevention for Multi-Family Properties

RHA Conference Annex

6:30pm

Taught by Valere Lilijefelt, Clackamas County Fire District 1

11/16

Investment Strategies

RHA Conference Annex

11:30am

Taught by Peregrine Financial

Taught by Christian Bryant at 3600 SW Hall Blvd, Beaverton, OR 97005

Class Policy

Those with prior registration to the class will be seated first. Walk-ins will only be accommodated once the class has started if space is available. Registered attendees who arrive 15 minutes after the start be aware that your chair may be filled. If you register for a class and then do not cancel at least 48hrs in advance, you will be charged for the class.

Mold Class

The Dark Side of Property Management

Taught by Mike Gardner of Real Estate Mold Solutions

1 continuing education credit

Taught by Christian Bryant of IRC Real Estate & Property Management Domestic Violence and Death in your rental units are situations which must be handled very carefully so that you don’t open yourself up to liability.

1 continuing education credit

Members $25.00, Non-Members $35.00 Register by October 9 to save $5

Members $25.00, Non-Members $35.00 Register early to save $5

This class focuses on how to prevent mold growth in your properties along with the proper techniques for cleaning and recovering from mold damage.

www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2017

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For Rent RENT Meeting Space Available

-Are you looking for a great place to have a meeting?

-Are you planning an event, but just not sure where to hold it?

935 square feet, audio and video available, small kitchen prep area.

Classroom/Banquet tables and chairs.

For more information contact: Ami Stevens at 503-407-3663 or RHA Oregon at 503-254-4723 6

RENTAL ALLIANCE UPDATE OCTOBER 2017

www.rhaoregon.org

To Renovate or Not to Renovate? The Best Upgrades to Increase Rent

by Christina Burch, of PropertyManager.com, a Service of AppFolio

The decision to renovate never comes easy, as there’s considerable risk involved. However, it’s a common solution property managers turn to when looking to increase the value of existing properties.

In addition to the heavy price tag, most renovations require a fair amount of time to complete. In opportunity cost alone, pulling a unit or group of units out of the game might mean a big hit. Luckily, the investment in your property is more likely to bring in long-term profitability. You just have to know which will be worth your time and money.

Consider these types of property renovations that renters and investors are likely to pay more for.

Internal Improvements Figuring out which renovations will contribute to higher rents may be more art than it is science.

Property management companies choosing to upgrade flooring, kitchens, bathrooms, and lighting in older units cannot be sure of which improvements will yield the highest ROI. However, a good way to gauge the sentiment of potential renters is to survey current residents and find out which improvements would increase satisfaction.

External Improvements Property owners may also want to consider making upgrades to landscaping, signage, and exterior paint.

Cosmetic projects like this generally don’t cost that much, and they can provide high returns by boosting curb appeal. Other worthwhile improvements include laundry facility or exercise room upgrades. Also high on a renter’s list, swimming pools, shuttles to a transportation hub, or community rooms can go a long way. These additional conveniences give residents the chance to save time and money – so they are likely to pay more for them.

Technical Improvements Today’s modern renters are likely to expect good internet connectivity as much as they expect lights and running water. Communications companies can usually improve the connectivity of buildings that don’t already have it. Another way to cater to today’s tenants is by offering online or tech-savvy solutions www.rhaoregon.org

for bill paying, mobile communication, and even sophisticated internet-based security and temperaturecontrol systems. Wired buildings are more attractive to prospects, and many of these features can also help the building run more efficiently.

Which Renovations Bring the Highest ROI? It’s impossible to say which improvements will benefit your specific property or location most. However, the right mindset to have is one in which you put your renters first. Property owners might look around their community to see which features are most loved by renters of other communities. Of course, it’s always a good idea to consider asking current residents for their own input. While the goal of these improvements might be to attract new tenants who are willing to pay more, most property managers would hope to retain as many of their old residents as possible.

In any case, the right renovations to an older property can often bring the owners a better and faster return than building an entirely new property can. Better yet, property managers can roll these improvements out in stages, so they won’t need massive capital to start enjoying more profits. A sound investment in upgrades – and ones that are well planned – are well worth the resulting increase in rents and property value.

AppFolio provides web-based property management software that allows residential property managers to more effectively market, manage and grow their business. AppFolio’s software solution includes complete accounting functionality, integrated marketing, resident screening, online payments and property management.

AppFolio is committed to industry education and is the provider of PropertyManager.com and GreenPropertyManagement.com-two online education resources for property managers. To learn more, please visit us at www.appfolio.com or call 866.648.1536.

Keep Us Informed

Moved? Hired or fired a manager?

New email address or phone number?

Keep the RHAO office up to date with your current information.

Call the office with all changes: 503-254-4723

RENTAL ALLIANCE UPDATE OCTOBER 2017

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Portland Building Earthquake Retrofit Requirements

by Jeremy Boardman

In 2014 the Portland City Council directed several city bureaus to work together with a citizen committee and develop recommendations to reduce Portland’s risk from unreinforced masonry (URM) buildings. The resulting entity issued their fifth draft report on Monday July 10, 2017 (text https://www. portlandoregon.gov/pbem/article/646226).

What is Unreinforced Masonry and Why the Concern?

Unreinforced masonry buildings are structures made of brick or blocks joined by mortar, with no steel reinforcing bars. In an earthquake, these buildings can suffer damage to chimneys and parapets or experience partial or even full collapse. These seismically vulnerable structures pose a great risk for human injury, property damage and loss of economic use after an earthquake.

URM Buildings in Portland URM buildings were constructed in Portland between 1870 and 1960 and with thousands still in use, Portland represents the highest concentration on the West Coast. (A link to a database with all known unreinforced masonry buildings can be found http:// pdx.maps.arcgis.com/apps/Viewer/index.html?appid =a920f2a1fd2746f1a7efad1262aa1312) Requirements to strengthen Portland’s URM buildings were adopted in 1995 (updated 2004, current code https://www. portlandoregon.gov/citycode/?c=28673), however their limited application as part of a significant renovation, occupancy increase or change in use only resulted in nine percent (9%) of URM buildings partially upgraded and five percent (5%) fully retrofitted. 22,500,000 square feet of URM buildings remain and include over 1,000 office/retail buildings, 45 schools, 35 churches and 270 multifamily properties (comprising nearly 7,000 apartment units).

Policy Development Process Portland commissioned a benefit cost analysis to objectively quantify seismic retrofits in a holistic way. Then the Retrofit Standards Committee, a group of engineers, architects and geologists, developed a building classification system, upgrade standards, and timelines for each class. Next, the Seismic Retrofit Support Committee, a group of building owners, developers and lenders, investigated the costs to retrofit and attempted to identify funding sources.

Finally, in January 2016 the Unreinforced Masonry 8

RENTAL ALLIANCE UPDATE OCTOBER 2017

Building Policy Committee was convened and charged with creating a policy proposal for the City Council.

Comprised of representatives from several bureaus, the two previous committees and various community stakeholders, multiple public hearings were held finally resulting in a draft policy recommendation.

Policy Recommendations Based on the seismic risks Portland faces, the need to ensure public safety, the lack of progress under current codes and the effectiveness of mandatory retrofit policies in other locations, the Committee recommended that all URM buildings within the city of Portland be required to comply with a seismic strengthening program. After exempting one- and two-family homes and buildings upgraded under previous laws, existing URM buildings were classified by risk and required to be upgraded according to the table on page 9.

The table on page 9 is just a summary of a very intricate combination of standards, but 90% of URM buildings (Class 3 and Class 4) are required to submit proof of an engineering evaluation within three years; brace chimneys and parapets within ten years; secure walls and floors within 15 years; and complete all required retrofits within 20 years (or within 10 years of suitable funding being made available).

While each building is unique, the benefit cost analysis estimates an average construction expense of $51-$69/ square foot for Class 3 buildings and $20/square foot for Class 4. Using these estimates, an owner of a small 10,000 square foot office or retail building might have to spend upwards of $700,000 (excluding soft costs, relocation, business interruption/loss, etc.) without any increase in market value.

Penalties If an owner forgets or doesn’t have hundreds of thousands or even millions of dollars laying around, fines of up to $6,000 may be levied for engineering evaluations; $12,000 for chimneys and parapets; $24,000 for wall-to-floor attachments; and 1%/year of Real Market Value in addition to a recordation against the title as not in compliance with seismic safety standards. (continued on page 9) www.rhaoregon.org

Portland Building Earthquake Retrofit Requirements CONTINUED FROM PAGE 8

*Or 10 years after adequate financial support programs in place. **Hardship extension. www.rhaoregon.org

(continued on page 10) RENTAL ALLIANCE UPDATE OCTOBER 2017

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Portland Building Earthquake Retrofit Requirements CONTINUED FROM PAGE 9

In case you missed it, the importance of building code upgrade insurance coverage was discussed in our February 2016 QuickFacts on Earthquake Insurance Coverage (https://www.bluestonehockley.com/why-buyearthquake-insurance/) and in July 2012 (https:// w w w. b l u e s t o n e h o c k l e y. c o m / w p - c o n t e n t / uploads/2012/06/262-Purchasing-Insurance-foryour-investment-property.pdf).

Government Assistance Now for the good news: the government is going to pay for all of this! No. Just joking. But Portland will generously waive permitting and fees up to $2500 (or 50% off amounts above $2500) and establish an ombudsman to help historically underserved neighborhoods and organizations navigate permitting.

olis.leg.state.or.us/liz/2017R1/Measures/Overview/ SB311) may be a silver lining, which permits localities to suspend property taxes for up to 15 years to offset some of the retrofit costs.

Passage of a retrofit policy is still several months away, but so too is any possible property tax relief under SB311. In the meantime, check back here for updates and review any applicable insurance coverage in place.

Owners of unreinforced masonry buildings need to review the city requirements and start reserving funds to pay for the retrofitting of their buildings. Policies that have been developed will most likely be voted on by the city commissioners and become law in the Spring of 2018. We have attached the following resources for you to track progress on this issue. Best resource https://www.portlandoregon.gov/pbem/66306.

The recent passage of Senate Bill 311 (overview https://

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RENTAL ALLIANCE UPDATE OCTOBER 2017

www.rhaoregon.org

3 Benefits of Holding Your Properties in an LLC

by Brandon Turner of BiggerPockets.com

Let’s talk about what an LLC is and what it isn’t. An LLC is not equal to a get-out-of-jail-free card. You can be sued with an LLC, and you can still lose everything.

An LLC is not designed to prevent you from ever being sued. An LLC is intended to help you manage and contain the fallout from such a lawsuit. According to the United States Small Business Administration (SBA), a limited liability company is “a hybrid type of legal structure that provides the limited liability features of a corporation and the tax efficiencies and operational flexibility of a partnership.”

Given this definition, an LLC’s benefits are threefold.

3 Benefits of Holding Your Properties in an LLC 1. Limited Liability If you were to get sued, your liability (the damage to your wallet) could be contained to the assets within the LLC, not everything else you own. In other words, if the LLC is set up correctly, and you get sued and lose, the creditors probably would not be able to take your personal house or car, or garnish your W-2 job wages.

Of course, there are ways a judge might “pierce” the protection of an LLC and go after these things if every I is not dotted and every T not crossed.

2. Tax Efficiency The LLC is fairly easy to handle during tax time, especially if it is a “single-member LLC,” which means an LLC owned by just you or by you and your spouse. LLCs are known as “pass-through entities,” which means the income and expenses flow magically through the LLC and are reported (and paid) by each individual member on their personal income statement.

to a real estate investor. Let’s say a tenant slipped on the stairs and broke their hip. The tenant decides to sue the landlord for “neglect,” and the court sides with the tenant. For whatever reason—let’s say your insurance doesn’t cover all the legal penalties—you, as the owner, are required to pay $500,000 out-of-pocket to the tenant. Ouch. If you own the property without an LLC, the tenant could have your wages garnished, force you to sell all your properties, and drive you to bankruptcy. You could end up eating cold beans out of a can under a bridge while pigeons sit on your shoulder—not a fun place to be.

On the other hand, if the owner of that property was “Main Street Investments LLC” rather than you personally, then the LLC would be the entity getting sued. The courts could make you sell that property, or other properties owned by that LLC, but they likely wouldn’t be able to make you sell other properties owned by other LLCs, if you have them. They won’t take your primary residence. You won’t be eating cold beans. Sorry, pigeons.

Of course, this example is a bit overdramatized and unlikely to happen. And I don’t actually mind eating cold beans. But it illustrates the fear that drives most investors to pursue an LLC. Even though it may sound like I’m encouraging you to establish an LLC, remember that there are still cons to doing so; it all depends on your personal situation.

There is no “corporate tax” like a corporation might pay. This can definitely make taxes easier and less expensive than for, let’s say, a corporation. That said, although a single-member LLC does not require its own business tax return, a multimember LLC does.

Don’t make this mistake.

3. Operational Flexibility Finally, an LLC is fairly flexible in terms of running it. You don’t need thousands of documents or to issue stock. An LLC can be set up fairly easily and inexpensively and requires just a few documents.

It’s easy to see why an LLC might be advantageous www.rhaoregon.org

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LANDLORDING 101 All Day Class Saturday October 28, 2017 9 - 5:00pm (includes lunch)

From the application process through terminating of tenancy, learn all the essentials of property management through Landlording 101 Book a framework of forms geared for Oregon law. This class is instructed by the venerable Mark Passannante, Attorney at Law, Past President of RHA Oregon and rental property owner himself from whom you will learn valuable and successful management methods.

Mark Passannante, Instructor

• Have legal rental questions? Ask now!

• What should I have on my applicant screening criteria?

• Do I really need a list of criteria?

• Do I have to send out a denial to every applicant I screen?

• Can my tenant deny me entry even when I have given proper 24-hour notice to enter?

• Is charging a pet deposit on a service animal legal?

• Is there a legal deadline for the Final Accounting Form?

• How much of security deposit is enough?

• How do I screen Section 8 applicants for income?

~ Six Continuing Education credits are available with this seminar ~ COST: $120 Members OR $170 Non-member Register by Monday October 23, 2017 and receive an early registration discount of $20 Place: Celebrate Conference Center 15555 SW Bangy Rd., Lake Oswego, OR 97035

Rental Housing Alliance Oregon

Pre-registration is required. If you register for a class and then do not cancel at least 48 hours before the class and/or do not show you will be charged the full price of the class.

Non-member payment must accompany registration form.

NAME(S) PHONE

EMAIL

ADDRESS Form of payment: card.

CITY Account (members only)

STATE

ZIP

Check OR Call RHA Oregon to register and pay by credit

TOTAL: $ 10520 NE Weidler, Portland, OR 97220 P: 503-254-4723 F: 503-254-4821 12

RENTAL ALLIANCE UPDATE OCTOBER 2017

www.rhaoregon.org

Fake Pay Stubs!

by MrLanldlord.com

A landlord shared an eye-opening experience for him on our landlord forum that happened a couple of weeks ago: “I had an application from a prospective resident.

Everything looked OK but I was a little uneasy about his application. It just seemed a little off. My wife started digging to rule out any problems. He had good wages but his credit was poor at best.

The more we looked at everything, the more we sensed that something was definitely off. But we couldn’t quite put our finger on it. We spent an hour going over everything.

you choose from any business you choose, or you can make up one. I spent several minutes looking into it. There are many different styles and designs.

I found at least 20 different companies that are offering this scam. Landlords: BEWARE!”

Then my wife found it. His employer’s phone was linked in an online post to a lawn mowing business he had several years earlier. Then the Google map showed his employer’s place of business as a single wide trailer although they were writing over 100 payroll checks every pay cycle. The Secretary of State’s webpage showed no business of that name.

Then I ask myself: Could this be a fake paycheck stub?

Yes, it was!!! You can go online and for $10 or $20 you can print off fake payroll stubs for the wages

2

This year’s winning Fair Housing Council of Oregon Poster was drawn

by Sophia Jordan and Hannah Dirsa, 5th graders at Duniway Elementary

www.fhco.org www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2017

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RENTAL ALLIANCE UPDATE OCTOBER 2017

www.rhaoregon.org

3 Strategies for Maximizing Resident Satisfaction

by Cindy Wick

To do more than keep up with the competition, you need an effective plan for attracting and retaining the best tenants.

Multifamily remains one of the darlings of the real estate market, continuing to sustain strong resident demand.

That doesn’t mean property owners can rest easy, however.

To stay competitive, owner–operators must have a strategy for constantly incorporating new amenities, providing top-of-the-line service, and maintaining a strong sense of community for their residents.

As a manager of over 23,600 units in 162 apartment communities, Western National Property Management (WNPM) has found three strategies in particular that have proven effective in increasing resident satisfaction and retention: 1. Stay on the Pulse of Emerging Amenities New amenities are entering the market rapidly. For peak resident satisfaction, it’s critical for property managers and owners to stay up-to-date in providing the latest services and community features that suit the needs of their residents.

Market research indicates that the most in-demand amenities are those that not only accommodate existing lifestyle trends but take them a step further too. For example, rather than simply providing bike storage, many properties now offer bike repair equipment.

Similarly, many communities are becoming pet-friendly, offering pluses such as dog-walk areas. The properties that are staying ahead of the game, however, now feature extras such as on-site dog spas, too.

By staying ahead of the curve and investing in the latest amenities, you’ll stand out from the competition and increase your renewal rates.

2. Offer Unique Resident Events and Activities Today’s residents place a tremendous value on community.

That’s why hosting events that foster this feeling is essential to boosting resident satisfaction and retention.

Events such as barbecues and ice cream socials are a great way to both convey your appreciation for your residents and provide them with opportunities to mix and mingle with one another. Because such activities are fairly common nowadays, though, you need more than these “basics” to wow your customers. www.rhaoregon.org

We’ve found the most successful resident-appreciation strategies are those with a personal touch. For example, many families with young children reside at Western National’s Parcwood Apartment Homes in Corona, Calif.

As a token of our gratitude, as well as a way to encourage community, we provide handwritten “letters from Santa” during the holidays to all children whose parents request them, which the participating families very much appreciate. All residents also receive handwritten birthday cards.

These small gestures go a long way. Resident-appreciation events, activities, and programs that are personalized and create an authentic sense of community will have the biggest impact on your tenants and serve as a strong incentive for them to remain at your property.

3. Use Social Media to Drive Engagement Another way to meet the needs of residents in a timely and efficient manner is using social media to drive tenant engagement. Making a strong first impression is important, but keeping customers involved is critical to building brand loyalty and retention long term.

By regularly updating your social media channels and corporate website with engaging content, you can increase your points of contact with residents, which in turn encourages them to connect with your property.

At Western, we maintain and frequently update a greenliving blog that encourages sustainable living. The blog serves as a way to increase our residents’ online engagement as well as promote green practices, both of which boost a property’s bottom line.

Responding promptly to both positive and negative reviews on Yelp and other Internet listing service (ILS) apartment sites is another strategy multifamily owners should be implementing to increase resident engagement.

According to a 2014 survey conducted by Kingsley Associates and Apartment Guide, 70% of apartment hunters consult online reviews and ratings prior to leasing.

In fact, reviews play an even greater role than referrals in leasing decisions.

Multifamily owners should also regularly update their ILS sites—Apartments.com, Zillow, and others—to source new prospects and ensure that all rental information is up-todate. By monitoring and responding to resident feedback, you demonstrate due diligence in delivering quality (continued on page 17) RENTAL ALLIANCE UPDATE OCTOBER 2017

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NOMINATIONS OCTOBER 17, 2017 VOTE NOVEMBER 15, 2017

Election of 2018 directors and officers President President Elect Vice President Treasurer Secretary

Directors Continuing to Serve~ One Year Term Remaining Jerad Goughnour Jim Herman Ami Stevens AJ Shepard Katie Poole-Hussa Alan Carpenter Elizabeth Carpenter Mihyun Pratt

Ron Garcia Mark Passannante Phil Owen Sandra Landis Lynne Whitney Nominations for Directors ~

Two Year Term Tamara Collins Ken Schriver Charles Kovas Rita Robinson Holly Thompson

The following will continue to serve on the board: Past President John Sage

Election of Officers and Directors to serve in 2018 will be at the November 15, 2017 dinner meeting.

Call the office for reservations 503-254-4723.

Directors are elected for either a one-year or a two-year term. Nominations for an officer or director position can be made by the nominations committee or verbally at the October dinner meeting. If you are interested in serving on the board as a director please call Jerad Goughnour at (503)789-3212 or Cari at the RHA Oregon office. The board meetings are held on the 2nd Wednesday of each month.

Interested in serving on the Board?

This year, we have two open seats on the board and we would like to invite interested members to participate in the organization. The board meetings are on the 2nd Wednesday of each month at the RHA Conference Annex located at 10530 NE Weidler, Portland Oregon 97204. Dinner is provided at 5pm with the meeting starting at 5:30pm and generally ending by 7:30pm-8pm. Joining the board is a great way to interact with other members and strengthen those relationships. It is a valuable way to serve your industry and have a voice on important issues that affect everyone of us as rental housing providers. As a board we are restricted to only 4 Affiliate members on the board at one time, so we really encourage our landlords and property managers to step up and volunteer! If you are interested in attending a board meeting or becoming part of a great board of directors please call Office Manager Cari Pierce at 503-254-4723.

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3 Strategies for Maximizing Resident Satisfaction CONTINUED FROM PAGE 15

We’re hiring!

service and building a positive online reputation, both of which are essential to driving resident satisfaction.

Providing updated, popular amenities is important, but retaining quality service at the heart of one’s property management strategy is vital to building resident satisfaction and long-term value.

By offering unique resident-appreciation activities, integrating the latest amenities, and leveraging social media platforms, property owners can build lasting relationships with today’s residents and stay competitive in 2017 and beyond.

RHA Oregon is looking for a Special Projects Representative. This position is for someone with good office skills, a pleasant phone voice, and knowledge of the rental housing industry. We are looking for someone who is willing to work 20 hours per week at our NE Portland office. Starting hourly rate is $12.00 per hour.

If you or someone you know is interested, please give Office Manager, Cari Pierce a call at (503)254-4723 or email at cari@rhaoregon.org

RHA Oregon LIST OF COMMITTEES Building

Chair: Phil Owen PH: 503-244-7986

Community Relations/Donations Chair: Lynne Whitney PH: 503-284-5522

Dinner/Program Chair: AJ Shepard PH: 360-772-6355

Education

Chair: Katie Poole-Hussa PH: 541-968-1703

Forms

Chair: Mark Passannante PH: 503-294-0910

House

Chair: Lynne Whitney PH: 503-284-5522

RHA Oregon LOBBYIST Cindy Robert PH: 503-260-3431

Legislative

Chair: Phil Owen PH: 503-244-7986

Membership

Chair: Elizabeth Carpenter PH: 503-314-6498

RHA Oregon OFFICE TEAM Cari Pierce, Office Manager Cari@rhaoregon.org

Pam VanLoon, Bookkeeper Pamv@rhaoregon.org Menolly Walter, Member Services Rep. Menolly@rhaoregon.org

Office

Chair: Phil Owen PH: 503-244-7986

Government Relations Chair: Phil Owen PH: 503-244-7986

Gresham Liaison Jim Herman PH: 503-645-8287

Marketing

Chair: Tamara Collins PH: 503-873-5650 www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2017

17

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

1031 EXCHANGES / REITS TENANCY IN COMMON Beutler Exchange Group, LLC P.503-748-1031, P.844-414-1031 Email: toija@beutlerexchangegroup.com www.BeutlerExchangeGroup.com Peregrine Private CapitalCorp P.503-241-4949 5000 Meadows Rd. #230, Lake Oswego, OR 97035 rs@peregrineprivatecapital.com ACCOUNTING/BOOKKEEPING Balancing Point, Inc., Sandy Buhite-Landis P.503-659-8803 C.503-504-9466 8189 SE Clackamas Rd., Milwaukie 97267 Email: info@balancingpt.com The Cobalt Group Accounting and Business Consulting 1100 NE 28th Ave., Ste 100, Portland, OR 97232 P.503-239-8432 Email: info@thecobaltgrp.com Portland Tax Co. Full Service Tax and Accounting P. 503-258-0700 F. 503-256-1527 ADVERTISING / MARKETING From Here 2 There Helping solve business challenges to reach your goals.

Ami Stevens, P.503-407-3663 Email: astevens@fromhere2there.com

Rental Housing Journal P.503-221-1260 News for Ppty Managers & Owners www.thelandlordtimes.com APPLIANCE-SALES ONLY G&C Distributing Company Tony Kavanagh, P.503-288-0221 1205 NE 33rd, Portland, OR 97232 Standard TV & Appliance Joe Mosee & Cathy Mosee P.503-619-0500, C.503-888-6927 3600 SW Hall Blvd, Beaverton 97005 APPLICANT SCREENING Complete Screening Agency LLC Jacob Turner & Tiffany Webb P.800-827-3130 www.complete-screen.com Email: info@complete-screen.com National Tenant Network Marcia Gohman P.503-635-1118, F.503-635-9392 P.O. Box 21027, Keizer 97303 www.ntnonline.com RHA Oregon P.503-254-4723, F.503-254-4821 Fast,affordable tenant screening www.rhaoregon.org Email: info@rhaoregon.org

ASPHALT PAVING Hal’s Construction, Inc. CCB#34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: office@halsconstruction.com ASSOCIATIONS Metro Area Smoke Free Housing Project P.503-718-6145 www.smokefreeoregon.com ATTORNEYS Bittner & Hahs, P.C. Andy Hahs, P.503-228-5626 4949 SW Meadows Rd #260 Lake Oswego, OR 97035 Broer & Passannante, P.S. Mark G Passannante, P.503-294-0910 1001 SW Fifth Ave, Ste. 1220, Portland, OR 97204 Warren Allen LLP Jeff Bennett. P.503-255-8795 850 NE 122nd Ave. Portland, 97230 Protecting landlords’ rights in Oregon and Washington for over 25 years Law Offices of Richard Schneider, LLC P.503-241-1215, www.rbsllc.com 2455 NW Marshall St #11 Portland 97210, Business formation - LLCs Scott A. McKeown, P.C. Scott McKeown, P.503-224-1937 8700 SW 26th Ave Ste S. Portland, 97219 Email: scottmckeown@comcast.net BASEMENT WATERPROOFING John’s Waterproofing, CCB# 15830 Crawlspace Waterproofing P.503-233-0825 Fully Staffed www.johnswaterproofing.com CARPET CLEANING Americlean Inc., Since 1972 We are very good at what we do Frank Porter, P.503-771-0554 Email: info@iloveamericlean.com www.iloveamericlean.com Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching,repairs and flood service.

Email: marksandstrom321@comcast.net

VISIT www.fhco.org FAIR HOUSING COUNCIL OF OREGON

RENTAL HOUSING ALLIANCE OREGON SUPPORTS FAIR HOUSING RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates.

18

RENTAL ALLIANCE UPDATE OCTOBER 2017

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

O’Meara Carpet Cleaning P.503-538-1983, 503-620-5005 Cleaning, Pet Odor CARPET SALES Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching,repairs and flood service.

Email: marksandstrom321@comcast.net Contract Furnishings Mart - Vancouver Jennifer Evans P.360-896-6150, Toll free: 800-267-6150 11013 NE 39th St., Vancouver, WA 98682 Email: jennifer.evans@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Portland Roger Harms P.503-230-1250, Toll free: 800-275-6722 915 SE Sandy Blvd., Portland, OR 97214 Email: roger.harms@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Hillsboro Rebecca O’Neill P.503-716-4848, Toll Free: 866-498-9850 4865 NW 235th Ave., Hillsboro, OR 97124 Email: rebecca.oneill@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Tigard Jim Plath P.503-542-8900, Toll Free: 800-935-1250 14190 SW 72nd Ave. #110, Tigard, OR 97224 Email: jim.path@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Clackamas Patrick VonPegert P.503-656-5277, Toll Free: 877-656-5232 15140 SE 82nd Dr., Clackamas, OR 97015 Email: patrick.vonpegert@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Beaverton Nicole Dehaan P. 503- 207-5230, Toll Free: 844-214-4220 6050 SW Arctic Dr., Beaverton, OR 97005 Email: nicole.dehaan@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Gresham Ross Williams P. 503-328-7260, Toll Free: 877-824-4236 3108 NE 181st Ave., Gresham, OR 97230 Email: ross.williams@cfmfloors.com www.cfmfloors.com The Floor Store Joe Billarreal, P.503-408-6488 5628 SE Woodstock Blvd, Portland, OR 97206 Email: joe@floorstoreportland.com Coin-Op Laundry Wash Laundry Coin/Credit/Debit Laundry Equipment & Service Ed Coon P.971-808-7828 ecoon@washlaundry.com Email: www.washlaundry.com

COLLECTION AGENCIES Anderson & Associates Credit Services, LLC P.503-293-5400, F.503-813-2159 P.O. Box 230286, Portland, 97281 Email: andersoncollectionagency@gmail.com CONCRETE Hal’s Construction, Inc. CCB# 34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: office@halsconstruction.com Metro Sidewalk Repair P. 503-875-7900 Concrete Water Proofing, Maintenance & repair and new structure installation DOORS Goose Hollow Window Co Inc. CCB# 53631 Mary D. Mann, P.503-620-0898 Email: marymann@goosehwc.com Goosehwc.com Energy Trust Trade Ally DUCTLESS HEATING & COOLING Oregon Ductless, Inc. CCB#204219 Aaron McNally, P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com ELECTRIC On Electric P.503-288-2211 14865 SW 74th Ave., #170 Tigard, OR 97224

EVICTIONS Action Services Wally Lemke, P.503-244-1226 15 82nd Dr., #20 Gladstone, OR 97027 Your eviction & process Service Specialist IRC Property Management 50% discount for new property management clients P. 503-999-0477 Email: info@ricenterprises Landlord Solutions P.503-242-2312, F.503-242-1881 P.O. Box 7087, Portland, OR 97007 Online evictions & First Appearance www.landlord-solutions.com FINANCIAL SERVICES American Commercial Mortgage Network Al Williams, P.206-264-1325 1366 91st Ave. NE Clyde Hill, WA 98004 Chase Commercial Term Lending Tom Barbour, P.503-598-3657 Steve Mozinski, P.503-598-3661 Email: steve.mozinski@chase.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com Vince Kingston Mortgage Loan Officer NMLS #291740 Eagle Home Mortgage P. 971-221-8525 direct Email: vince@vincekingston.com

Rental Housing Maint Service CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com

FIRE / WATER DAMAGE RESTORATION Kennedy Restoration Restoring Lives...Rebuilding Properties Since 1950 P. 503-234-0509 PDX, OR 360-693-5288 VAN, WA www.kennedyres.com

Squires Electric Joe Squires, P. 503-252-1609 657 SE Yamhill St., Portland, OR 97214 www.SquiresElectric.com

Servpro NW Portland Serving the entire state of Oregon P. 503-283-3658 F. 503-444-7130 www.servpronwportland.com

EMERGENCY WATER DAMAGE WaterBear Cleaning & Restoration Water Removal, Dryout Mold/Sewage clean up P.503-554-0417

FIRE SAFETY Tualatin Valley Fire & Rescue Eric T. McMullen, P.503-612-7000 7401 SW Washo Ct. Ste 101, Tualatin, OR 97062 Email: eric.mcmullen@tvfr.com

ENERGY EFFICIENCY Energy Trust of Oregon Existing Multi Family 421 SW Oak St., Suite 300, Portland, OR 97204 P. 1-877-510-2130 www.energytrust.org/multifamily

FLOOR COVERING Contract Furnishings Mart - Vancouver Jennifer Evans P.360-896-6150, Toll free: 800-267-6150 11013 NE 39th St., Vancouver, WA 98682 Email: jennifer.evans@cfmfloors.com www.cfmfloors.com

ESTATE PLANNING Law Offices of Richard Schneider, LLC P.503-241-1215 2455 NW Marshall St #11 Portland, OR 97210 www.rbsllc.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

Contract Furnishings Mart - Portland Roger Harms P.503-230-1250, Toll free: 800-275-6722 915 SE Sandy Blvd., Portland, OR 97214 Email: roger.harms@cfmfloors.com www.cfmfloors.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates. www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2017

19

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

Contract Furnishings Mart - Hillsboro Rebecca O’Neill P.503-716-4848, Toll Free: 866-498-9850 4865 NW 235th Ave., Hillsboro, OR 97124 Email: rebecca.oneill@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Tigard Jim Plath P.503-542-8900, Toll Free: 800-935-1250 14190 SW 72nd Ave. #110, Tigard, OR 97224 Email: jim.path@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Clackamas Patrick VonPegert P.503-656-5277, Toll Free: 877-656-5232 15140 SE 82nd Dr., Clackamas, OR 97015 Email: patrick.vonpegert@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Beaverton Nicole Dehaan P. 503- 207-5230, Toll Free: 844-214-4220 6050 SW Arctic Dr., Beaverton, OR 97005 Email: nicole.dehaan@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Gresham Ross Williams P. 503-328-7260, Toll Free: 877-824-4236 3108 NE 181st Ave., Gresham, OR 97230 Email: ross.williams@cfmfloors.com www.cfmfloors.com J & B Hardwood Floors, Inc Jim Cripps, P.503-519-4920 Email: jandbhardwoodfloors@gmail.com

Certified Services CCB# 184070 Full service repairs and Maintenance Mark Sandstrom, P.503-313-7963 Email: mpsandstrom@comcast.net Clear Water Construction Services Providing all types of repairs & maintenance P. 503-974-6654 www.cwcsnw.com Rental Housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all

American Family Insurance Auto/Home/ Life/ Commerical Larry Thompson Agency P.503-924-2200, F.503-924-2202 15573 SE Bangy Rd., Ste. 220, Lake Oswego, OR 97035

Wieder Works - Darren J Wiederhold Residential Property Maintenance CCB#164323 P. 503-260-2133 ~ F. 503-669-5133 Email: d.wiederworks@yahoo.com I do a little bit of almost everything!

Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

HAULING Junk Away Hauling CCB# 177966 P. 503-517-9027 Licensed bonded insured trash outs Email: joejunkaway@gmail.com

Robinson Financial Group Rita J. Robinson, P. 503-557-4997 Group & Indiv. Health Insurance

HEATING & COOLING Midway Heating Co. CCB# 24044 P.503-252-4003 12625 SE Sherman St., Portland, OR 97233 Oregon Ductless, Inc. CCB#204219 Aaron McNally, P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com

Rental Housing Maint Svcs CCB# 163427 Gary Indra, P.503-678-2136 Vinyl, VCT, Ceramic, Hardwood

Pyramid Heating & Cooling CCB#59382 P.503-786-9522 Serving the Portland Metro area Email: info@pyramidheating.com

The Floor Store Joe Billarreal, P.503-408-6488 5628 SE Woodstock Blvd., Portland, OR 97206 Email: joe@floorstoreportland.com

Willamette HVAC - CCB#56951 P. 503-259-3200 www.willamettehvac.com Residential, Commercial and oil Service

FORMS RHA Oregon Attorney drawn, Up-to-date Rental Forms P.503-254-4723 F.503-254-4821 www.rhaoregon.org

HEATING OIL Midway Heating Co. CCB# 24044 P.503-252-4003 12625 SE Sherman St. Portland, OR 97233

GENERAL CONTRACTORS Clear Water Construction Services - CCB# 194703 Both Residential & Commercial Service P. 503-974-6654, F. 503-217-0308 Email: daleh@cwcsnw.com Web Site: www.cwcsnw.com

HEATING OIL TANK Soil Solutions Environmental Services Tank Locating, Sampling, Decommissioning and DEQ Certified Clean-ups P. 503-234-2118 Email: info@soilsolutions-environmental.com www.soilsolutions-environmental.com

Servpro NW Portland Serving the entire state of Oregon P. 503-283-3658 F. 503-444-7130 www.servpronwportland.com Uptown Properties CCB# 198205 AJ Shepard P. 360-772-6355 Full Service General Contractor, Licensed & Bonded www.uptownpm.com HANDYMAN Bluestone & Hockley Real Estate Services Chuck Hodges, P.503-222-3800 9320 SW Barbur Blvd. Ste 300, Portland, OR 97219 Email: main@bluestonehockley.com

INSURANCE AAA Oregon Insurance Agency Home-Auto-Comerical-Life Antoinette (Toni) Bradfield P. 503-219-6260 600 SW Market St., Portland, OR 97201 E-mail: toni.bradfield@aaaoregon.com

HOUSING AUTHORITIES Housing Authority of Portland Jill Smith, P.503-802-8565 135 SW Ash St., Portland, OR 97204 INSULATION Goose Hollow Window Co inc CCB#53631 Mary D. Mann, P.503-620-0898 Energy Trust Trade Ally www.goosehwc.com Email: marymann@goosehwc.com

State Farm Insurance Paul Toole, P.503-655-2206 6105 W ‘A’ St. #B, West Linn, OR 97068 Stegmann Agency Farmers Insurance John Sage, Insurance Specialist Insuring Property Owners for 25 years P.503-667-7971, F.503-666-8110 202 SE 181st Ave. #201, Portland, OR 97233 Email: john.lstegmann@farmersagency.com Wolter Van Doorninck,CPCU Elliot, Powell, Baden & Baker P.503-227-1771, F.503-274-7644 1521 SW Salmon, Portland, OR 97205 www.epbb.com Email: wvandoorninck@epbb.com INVESTMENT SERVICES Peregrine Private Capital Corp P.503-241-4949 5000 Meadows Rd., #230, Lake Oswego, OR 97070 Email: rs@peregrineprivatecapital.com RareBird Investor Network Education & networking for Ptld real estate investors P. 503-451-0545 rarebirdinvestors.com MASON CONTRACTORS D&R Masonry Restoration Inc. CCB# 99196 Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd, Milwaukie, OR 97222 www.drmasonry.com MOLD Good Affordable Roofing Services LLC CCB # 208939 For all things mold we do it Good & Affordable Call today 971-312-7767 Email: goodaffordableroofingservices@gmail.com www.goodaffordableroofingservice.com Real Estate Mold Solutions Lynne Whitney, P.503-232-6653 Free inspections, Testing and Remediation www.realestatemoldsolutions.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates.

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RENTAL ALLIANCE UPDATE OCTOBER 2017

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

MOVERS-HOUSE Emmert Development Co Terry Emmert, P.503-655-9933 11811 SE Hwy 212, Clackamas, OR 97015 PAINT / PAINTING Rental Housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Prof. Interior & Exterior painting Email: garyindra@rentalrepairs.com Richard Hallman Painting CCB# 142467 Rick Hallman, P.503-819-1210 Quality Interior Painting Since 1992 PAINT REMOVAL Timby’s Dipstrip Tim P. 503-240-9841 We Get The Lead Out www.dipstrip.com PEST CONTROL Frost Integrated Pest Mgmt P.503-863-0973 Residential.Commercial.Multi Family www.frostpestfreezone.com

PRINTING & PROMOTIONAL PRODUCTS Inkberry Print & Promotional Logo’d Promotional Products, Signs & More Pamela Maio, P. 503-706-7711 Email: inkberryprinting@comcast.net www.inkberryprinting.com PROPERTY MANAGERS Acorn Property Management, LLC - PDX Katie Poole-Hussa, Property Manager Office: 971-352-6760 Cell: 541-968-1703 www.acornpm.net Action Management Wendi Samperi P.503-710-0732 Alpine Property Mgmt & Maintenance Tiffany Laviolette, P.503-641-4620 4800 SW Griffith Dr., #209, Beaverton, OR 97005 www.alpinepdx.com Bluestone & Hockley Real Estate Service Cliff Hockley, P.503-222-3800 9320 SW Barbur Blvd. Ste 300, Portland, OR 97219

NW Pest Control Bruce Beswick, P.503-253-5325 9108 NE Sandy Blvd., Portland, OR 97220 www.northwestpest.com Email: nwpestcontrol@aol.com

Fox Management, Inc. Tressa L Rossi, P.503-280-0241 C.503-750-8124 F.503-280-0242 2316 NE Glisan St., Portland, OR 97232 Email: tressa@foxmanagementinc.com

Orkin Pest Control Dan Wolcott, Account Manager & Inspector P.503-384-8384 Email: dwolcott@orkin.com

Gateway Property Mgmt P.503-303-8545 www.gatewaypdx.com Property Management Done Right

PLUMBING / DRAIN CLEANING Apollo Drain P.503-822-6805 www.apollo-drain.com facebook.com/apollodrain 24 hour emergency service We gladly quote prices over the phone

IRC Property Management Full Service & Hands-On Management Residential & Commercial P. 503-999-0477 / info@ircenterprises.com

MJ’s Plumbing CCB#36338 Michael LeFever, P. 503.261.9155 1045 NE 79th, Portland, OR 97213 ProDrain & Rooter Svcs Inc West 503.533.0430 East 503.239.3750 Drain Cleaning/Plumbing www.prodrainpdx.com Rental Housing Maint. Svcs CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com Soil Solutions Environmental Services Sewer inspection and repair P. 503-234-2118 Email: info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com

Kinetic Properties HONESTY, INTEGRITY, TRANSPARENCY P. 503-305-7204 or 503-305-7365 PO Box 903, Canby, OR 97013 www.kineticpropertiesllc.com

RareBird Property Management P. 503-926-6214 info@rarebirdproperties.com www. rarebirdproperties.com Tangent Property Management, Inc. Ann-Marie Lundberg P. 503-594-2101 www.tangentpm.com The Cobalt Group Accounting and Business Consulting 1100 NE 28th Ave., Ste 100, Portland, OR 97232 P. 503-239-8432 Email: info@thecobaltgrp.com The Garcia Group Ron Garcia, P. 503-595-4747 5331 SW Macadam Ave. Suite 361, Portland, OR 97239 www.garciagrp.com Uptown Properties Chris Shepard, P.520-204-6727 2830 NW 29th, Portland, OR 97210 www.uptownpm.com Voss Property Management Richard Voss, P.503-546-7902 6110 N Lombard St. Portland, OR 97203 RADON Soil Solutions Environmental Services Radon Testing and Mitigation P. 503-234-2118 Email: info@soilsolutions-environmental.com www.soilsolutions-environmental.com REAL ESTATE SALES Bluestone & Hockley Real Estate Service Cliff Hockley, P.503-222-3800 9320 SW Barbur Blvd. Ste. 300, Portland, OR 97219 Denise L. Goding Keller Williams realty P.503-336-6378 C. 503-799-2970 www.denisegoding.com

Micro Property Mgmt.

We focus on the small details P.503-473-3742 Email: jeannie@micropropertymgmt.com

Elizabeth Carpenter, CRIS LizC Real Estate Investments, LLC C.503-314-6498, F.503-882-8680 Email: liz@lizcrei.com

MLK Property Management & Support Services LLC Management & Consulting Oregon License #200308196 Affordable & Conventional Compliance, Consulting, Staffing & Training Services P. 503-760-0088 2410 SE 121st, Suite 102, Portland, OR 97216

Engel & V ölkers - Portland - Lake Oswego Chris Cataldo 503-449-9502 Residential & Commercial Real Estate www.OregonInvestmentInRealEstate.com

Osmundson & Sons Onsite property management & maintenance 17 years of experience P. 503-960-8761 PropM, Inc Michelle Wrege, P.888-780-2938 Finding Home Owners Qualified Tenants www.propmhomes.com

Norm Rice, Realtor First Class Properties www.1stCP.com Howard Greenfield, P.503-936-6723 Principal Broker, Specializing in multi-family properties at Living Room Realty HowardTheRealtor@gmail.com IRC Real Estate Specializing in Investment Property P. 503-999-0477 Email: info@ircenterprises.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates. www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2017

21

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

Liz Dauw, Summa Realty, Realty Pro Phone: (503) 880-5561 Specializing in 1-4 Units, Oregon & Washington E-mail: liz@lizdrealtor.com Blog: www.facebook.com/LizdRealEstate HFO Investment Real Estate Greg Frick, P.503-241-5541 2424 SE 11th Ave., Portland, OR 97214 www.hfore.com RareBird Real Estate P. 503-451-0545 Email: info@rarebirdrealestate.com www.rarebirdrealestate.com The Garcia Group Ron Garcia, P. 503-595-4747 5331 SW Macadam Ave Suite 361 Portland, OR 97239 www.garciagrp.com RESTORATION / RECONSTRUCTION Clear Water Construction Services CCB#194703 Turnovers, Rehabs & Everything Else P. 503-974-6654 ~ F. 503-217-0308 Email: daleh@cwcsnw.com www.cwcsnw.com Kennedy Restoration Restoring Lives...Rebuilding Properties Since 1950 P. 503-234-0509 PDX, OR 360-693-5288 VAN, WA www.kennedyres.com Rental Housing Maint Svcs CCB# 163427 Gary Indra,P.503-678-2136 Fully Licensed to do it all Email: Garyindra@rentalrepairs.com www.roofpdx.com Servpro NW Portland Serving the entire state of Oregon P. 503-283-3658 F. 503-444-7130 www.servpronwportland.com

ROOFING Good Affordable Roofing Services LLC CCB # 208939 For all things roofs we do it Good & Affordable Call today 971-312-7767 Email: goodaffordableroofingservices@gmail.com www.goodaffordableroofingservice.com Real Estate Roofing Service CCB# 149575 Lynne Whitney, P.503-284-5522 Free Inspections.

ReRoof and Repairs. www.realestateroofing.com

WATERPROOFING / CONCRETE REPAIR D&R Waterproofing, Inc. Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd., Milwaukie, OR 97222 www.drmasonry.com WINDOWS / STORM WINDOWS Goose Hollow Window Co Inc CCB# 53631 Mary D. Mann, P.503-620-0898 Energy Trust Trade Ally Email: marymann@goosehwc.com www.goosehwc.com

SEAL COATING Hal’s Construction Inc. CCB# 34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: halspave@easystreet.net Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3 Asphalt maintenance Chuck Jordan, P.503-914-9837 Email: sealcoatspecialties@hotmail.com SEWER Soil Solutions Environmental Services Sewer inspection and repair P. 503-234-2118 Email: info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com STRIPING Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3 Asphalt maintenance Chuck Jordan, P. 503-914-9837 Email: sealcoatspecialties@hotmail.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided

by Affiliates.

EMBERSHIP AND ENTOR MEETING

• • • • •

OUR MEMBERS MATTER!

Even numbered months: 4th Thursday at 6pm Odd numbered months: 3rd Saturday at 11am Open to the public Mentoring for new and established members Learn more about RHA Oregon and what membership benefits are offered • Refreshments provided

RHA Conference Annex- 10530 NE Weidler, Portland OR, 97220 22

RENTAL ALLIANCE UPDATE OCTOBER 2017

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rental housing alliance oregon 10520 NE Weidler Portland, OR 97220

PRSRT STD US POSTAGE PAID PORTLAND, OR PERMIT NO. 655