OCTOBER 2016 RHA UPDATE NEWSLETTER

October 2016

A monthly newsletter published by the Rental Housing Alliance Oregon

rha est. 1927

www.rhaoregon.org

In this issue:

RHA Oregon Dinner Meeting …………… page 3 RHA Mark Your Calendar … ………… page 5 NNN Investment……

page 6

Stop Squatters… …… page 9 Maintenance Men… … page 11 Keep Good Tenants… page 13 Landlording 101… …… page 14 Board Nominations…

page 16

Formerly the Rental Housing Association of Greater Portland

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RHA Dinner Meeting

Wednesday, October 19, 2016

Table of Contents

Speaker: Charles Kovas, Attorney with Warren Allen LLP and RHA Oregon Board Director

RHA Oregon Dinner | page 3

The following will be covered: - Landlord tenant law

RHA Mark Your Calendar | page 5

The Affiliate Speaker: Larry Thompson from Larry Thompson Agency, Inc.

How to Keep Squatters From Destroying Your

When:

Wednesday, October 19, 2016 at 6:00pm Location:

YNot Bar & Grill 6540 SW Fallbrook Pl., Beaverton, OR 97008

Price:

$25.00 per plate if registered by close of business October 14, 2016 $35.00 per plate if registered after close of business October 14, 2016

Plated Dinner Menu:

Garden Salad with your choice of; Tuscan Beef Steak, garlic mashed potatoes with broccolini and salsa verde OR Seared Chicken, garlic mashed potatoes, with broccolini and marsala mushroom sauce. New York Style Cheesecake.

From EAST PORTLAND VIA I-84/ I-5 SOUTHBOUND Directions:

President’s Message | page 4

Risks and Rewards of NNN Investments | page 6 Investment | page 9 Dear Maintenance Men | page 11 5 Ways to Keep Good Tenants | page 13 Landlording 101 | page 14 Elections of 2017 Directors and Officers | page 16 The Vendor Guide | page 18

You must register to attend Call 503-254-4723 to register or visit the website at: rhaoregon.org/store/category/events.

If you register for a dinner meeting and do not show or do not cancel by the Friday before the dinner meeting you will be charged the full price.

Head northeast on OR-99W N/Pacific Hwy W/E Portland Rd toward Providence Dr, Continue to follow OR-99W N/ Pacific Hwy W, Turn right onto the Oregon 217 N ramp to Beaverton/Sunset Hwy, merge onto OR-217 N. Take exit 2B for Allen Blvd., Turn right onto SW Allen Blvd., then turn right again onto SW Fallbrook Pl. Destination will be on the left

From I-5 NORTHBOUND

Directions: Follow I-5 N to SW Nyberg St in Tualatin. Take exit 289 from I-5 N. Head north on I-5 N, Take exit 289 toward Tualatin/Sherwood, Continue on SW Nyberg St. Take SW Tualatin Rd to OR-99W N/Pacific Hwy W, Follow OR-99W N/Pacific Hwy and OR-217 N to SW Allen Blvd in Beaverton. Take exit 2B from OR-217 NFollow SW Allen Blvd to SW Fallbrook Pl www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2016

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President’s Message

Didn’t it seem that right after August 31st, someone turned a switch and fall was upon us? The rain and lower temperatures for a few days were great chances to get certain projects done. Myself, I had postponed a couple of projects due to the warm summer temps. But once the temperature RHA Oregon dropped there were no more reasons to delay getting things President done. It felt great to complete these things and then move on to John Sage the next project. I always enjoy that sense of accomplishment and completion which then leads to the start of a new project. Speaking of projects, we at RHA Oregon are working on new things all the time.

We are currently getting ready for our planning retreat for the next year.

It will be exciting to see what the future looks like for RHA Oregon in the coming year.

As I look forward to the coming year and the events that will unfold, I think about how much of our success is due to volunteer help both at our office and events. Volunteering is something that has been the lifeblood of RHA since its beginning in 1927. The Board of Directors are all volunteers giving of their time and expertise in a multitude of ways.

While working on writing this month’s message, I did some research into the benefits of volunteering. It’s a pretty simple thing to do. Just Google benefits of volunteering and then start reading. You will find that it relieves stress and is a great way to meet new people. It strengthens your ties to your community, and broadens your support network. It also exposes you to people with common interests and resources. Another benefit is that it gives you the opportunity to practice and develop your social skills. There are a myriad of other benefits that you can learn about and experience through volunteering. So I encourage you to look into the volunteering opportunities offered with RHA Oregon whether it is helping with events, at the office, or serving on a committee or on the board. If you are interested in volunteering, contact our office or the chair of the nominating committee. I would also like to mention that there are several committees that are looking for new volunteers to help: Membership, Marketing, and Forms, just to list a few.

The next subject that I would like to cover is education. We have started up with classes again since Labor Day. As you know, there is nothing as important as keeping up on the latest trends, laws, and best practices in owning property. Attend day classes or night classes to get the information and training to acquire your CE credits or just to learn more.

Here are a couple of the classes this month: First, “Residential Financing Strategies in Today’s Market” taught by Vincent Kingston from Eagle

RHA Oregon BOARD MEMBERS President John Sage, PH. (503)667-7971 President Elect Ron Garcia, PH. (503)595-4747 Vice President Phil Owen, PH. (503)244-7986 Treasurer Elaine Elsea, PH. (503)258-0700 Secretary Lynne Whitney, PH. (503)284-5522 Past President Elizabeth Carpenter, PH. (503)314-6498 RHA Oregon DIRECTORS Adam Kendall Abplanalp, PH. (503) 319-3103 Liz Dauw, PH. (503)880-5561 Jerad Goughnour, PH. (503)303-8545 Jim Herman, PH. (503)645-8287 Charles Karl, PH. (503)224-0230 Charles Kovas, PH. (503)255-8795 Rita Robinson, PH. (503)702-0255 Ami Stevens, PH. (503)407-3663 AJ Shepard, PH. (360)772-6355 Matt Korshoj, PH. (503)819-5395 Mihyun Pratt, PH. (503)969-5412 RHAOregon OFFICE Monday - Friday * 9:00am - 5:00pm PH: (503)254-4723 * Fax: (503)254-4821 10520 NE Weidler St Portland, OR 97220

RHAOregon is committed to educating members to fair housing practices and policies.

(continued on page 8) 4

RENTAL ALLIANCE UPDATE OCTOBER 2016

www.rhaoregon.org

RHA Mark Your Calendar DATE

EVENT

LOCATION

TIME

10/12

Board Meeting

RHA Conference Annex

5:30pm

10/19

Dinner Meeting

Y Not Bar & Grill

6:00pm

10/27

New Member Meeting

RHA Conference Annex

6:00pm

10/27

Mentor Meeting

RHA Conference Annex

6:30pm

11/15

Dinner Meeting

Contract Furnishings Mart Gresham

6:00pm

INFORMATION

See page 3

See November Update

If you register and DO NOT SHOW or DO NOT CANCEL by the Friday before the dinner meeting you will be charged the FULL price of the dinner.

To purchase event tickets online visit: http://www.rhaoregon.org/store/category/events CLASSES

LOCATION

TIME

INFORMATION

10/04

Screening Class

RHA Conference Annex

11:0012:30pm

10/06

Residential Financing Strategies in Today’s Market

RHA Conference Annex

6:30-8:00pm

10/07

Screening Class

Webex

11:0012:30pm

10/13

Insurance Coverage Class

RHA Conference Annex

11:30-1:00pm Taught by John Sage, from Stegmann Agency

10/22

Landlording 101

Holiday Inn Wilsonville

by Mark Passannante, from Broer & 9:00-5:00pm Taught Passannante P.S. See Page 14

10/25

Screening Class

Webex

7:00-8:30pm

10/25

How to Deal With Death in a Unit

Standard TV & Appliance

6:30-8:00pm

11/1

Screening Class

RHA Conference Annex

11:0012:30pm

11/3

Mold Class

RHA Conference Annex

6:30-8:00pm

11/11

Screening Class

Webex

11:0012:30pm

11/29

Screening Class

Webex

Taught by Vince Kingston from Eagle Home Mortgage

Cliff Hockley, from Bluestone & Hockley 3600 SW Hall Blvd. Beaverton, OR 97005

Mike Gardner-Real Estate Mold Solutions

7:00-8:30pm Class Policy

Those with prior registration to the class will be seated first. Walk-ins will only be accommodated once the class has started and if space is available.

Registered attendees who arrive 15 minutes after the start of class be aware that your chair may be filled. If you register for a class and then do not cancel at least 48 hours before the class and /or do not show you will be charged for the class.

Residential Financing Strategies in Today’s Market Taught by Vince Kingston of Eagle Home Mortgage

Insurance Coverage

Taught by John Sage of Stegmann Agency and President of RHA Oregon

Whether you are a seasoned investor or just beginning, the primary intent of this class is to provide real-world strategies to effectively leverage today’s guidelines in order to maximize the rate of return while also maximizing financial security and tax advantages.

Are you at risk? Could you be exposed and not know it? Have you ever wondered what your insurance will and won’t cover?

In this class we will discuss insurance coverages and how they work to protect you. We will also discuss risk management and what you do to reduce your exposure to loss.

Members $25.00 Non- Members $35.00 Register by Monday October 3, 2016 to save $5.00

Members $25.00 Non- Members $35.00 Register by Monday October 10, 2016 to save $5.00

www.rhaoregon.org

How to Deal With Death in a Unit

Taught by Cliff Hockley of Bluestone & Hockley Real Estate Services Though this may be a morbid subject, landlords and managers must thoroughly understand the proper procedures to take when a death occurs in an apartment they own or manage. The emotionally charged environment after a death is no time to second guess the law, especially when the landlord is in temporary possession of a person’s estate. Landlords need to know their duty and perform it well to save everyone involved more grief.

Members $25.00 Non-Members $35.00 Register by Friday October 21, 2016 to save $5.00

RENTAL ALLIANCE UPDATE OCTOBER 2016

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The Risks and Rewards of Owning NNN Investments

by Cliff Hockley, Bluestone & Hockley Real Estate Services

As real estate investors retire, many choose to reposition their assets out of management-intensive investments (such as apartments, office buildings, storage, and mobile home parks) and into lower maintenance single-tenant NNN investments.

and internet stores.

Clothing stores have the added volatility of being trend dependent. They can be popular one day and outdated the next. A style that impresses on the runway or in LA may not fly off the shelves in suburban Portland, leaving the retailer with a glut of unwanted goods and a loss on the balance sheet. Clothing stores with just-intime inventory control systems have a better chance of As a result of the aging Baby Boomer Generation, there adjusting to changes in fashion than those that order a is a growing appetite for NNN investments, and many year ahead. retail businesses are taking advantage of this demand to expand their national footprint. Businesses such as Restaurant chains and franchises shoulder different fast food restaurant franchises (Chick-Fil-A), mobile risks, both from outside competition, and from within carrier storefronts (T Mobile), convenience stores (7 their own operations. The location of the restaurant Eleven), pharmacy chains (Walgreens), and numerous factors heavily into this. Does the area have a larger lunch banks are using this financial energy to help fund their crowd or dinner crowd? Are there many competitors? A growth. More stores mean better distribution, more location on a crowded ‘restaurant row’ may not be bad, sales, better purchasing power and more advertising since people tend to flood those areas in search of food. efficiency, all things that growing retailers see as If a chain is placed beside a local favorite with a similar plusses. Before plunging in to purchase these attractive concept, however, it may not do as well since some offerings, investors should take time to understand the national restaurant chains suffer from the perception companies they plan to start this long term landlord/ that they carry lower quality ingredients than smaller tenant relationship with. local businesses.

Risks NNN tenants come in one of three ownership styles: corporately owned, franchise owned and operated, or locally owned and operated. Sometimes this distinction is not initially clear. Investors need to know who in this chain is guaranteeing the rent, and that answer will determine the risk involved.

There are grounds for this. Due to their distribution model, food used in large chains can spread nationwide, and contaminated food can result in highly publicized recalls (witness Chipotle.) Due to this and other health concerns, public sentiment regarding fast food has changed in recent years, and as restaurants innovate to meet the demands of a new consumer, investors may question if they will sustain a long term lease. One way Depending on the type of business and their product to figure this out is to track the per store sales volume. line, many of these retailers face competition from the QSR Magazine regularly rates such restaurants. internet. Online based retailers appeal to consumers with their ease of access. Operationally they can offer Research and Resources more products with less overhead than brick and Investors should pay close attention to all aspects mortar retailers. To compete, established retailers have of an investment. Though NNN investments seem launched their own online stores with the benefit of in- deceptively simple and turnkey, investors should store pickup. This is a potential advantage over online prepare for the possible eventuality of a tenant turn. retailers who levy shipping charges. Retailers without a Pay attention to market rental rates. If one tenant does strong online presence like Radio Shack, and K-Mart not succeed at that location, will another tenant pay the for example, have lost market share to the likes of Target same national rental rate for that location? Even though and Walmart who have made the decision to have a two- NNN investments are considered less volatile, the NNN pronged marketing plan, with both brick and mortar investor should have a contingency plan if a store closes (continued on page 7) 6

RENTAL ALLIANCE UPDATE OCTOBER 2016

www.rhaoregon.org

The Risks and Rewards of Owning NNN Investments CONTINUED FROM PAGE 6

and/or does not stay the full term of its lease or chooses not to exercise its renewal options. An investor should understand the content of the leases, if it is NN, NNN, or ground leases, what renewal options are offered, and what the tenant obligations are given those lease terms.

Each one has a different impact on the bottom line.

Lease terms are also an interesting issue. Is it better to have a long term 15 to 30-year lease, or a shorter term lease? When are lease increases scheduled? Every year? Every five years? Every ten years? In addition to the timing of the lease increases, the percentages of increase must also suit both the business and the landlord. Differences could vary from two percent every year to ten percent over ten years. A landlord needs to understand the brand and how much money each store needs to make in order to stay open. Only then can they determine if the tenant will continue to perform. An experienced broker or asset advisor may help interpret the intricacies of a lease and the suitability of the property.

by industry, annual survey results, as well as shopping centers retail sales per square foot by state.

Return on Investment An investor may like a property, like the tenant, but if the investment fails to make a return, both of those feelings may change.

The property needs to generate enough cash on cash return to remain a sound investment. Consider the cap rate. Does the property require 30% or 50% down to make the deal cash flow?

Not everyone has the time or acumen to understand the nuances of the finances. A motivated broker will run the financial analysis, and provide comparisons of other like properties. Double-check the numbers with a banker or CPA. Lastly, a property manager can translate the lease details and handle that end of the business.

Location, Location, Location Every company thrives in a specific environment.

For landlords who prefer to delve into the research Retailers have a list of required criteria for their chosen themselves, the following are some sources for locations. The highest demand is for locations in major determining per store revenue that can serve as metro areas with a high traffic count. Second and third benchmarks for store profitability: tier locations can be profitable as well depending on Retailer Daily offers comparable retail store sales data. the retailer and their target market. Smaller markets, QRS Magazine rates the sales of chain restaurants. however, also run the risk of lower demand and less Wikinvest offers a handy tool to analyze sales per square room to share. foot.

For example, the only fast food restaurant in a newly Other resources include trade associations, who often developed area will likely have booming sales the first compile industry data and distribute publications year, and gradually less as other chains move in around applicable to a given market. Their annual surveys it to capitalize on the new market. If the services grow generally feature statistics on member retailers by sales faster than the population, the same investor who once volume, square footage, trade area size, and store type. had a monopoly on the area’s fast food, may quickly If the tenant is a publicly traded company, investors regret the decision to invest in the third tier. have the ability to review their annual report. Whether posted on their company website, a business news site, Financing or provided by request, the annual report may not Once an investor has vetted a tenant and property, it necessarily provide their average sales per square foot may come as a surprise to learn that obtaining financing but it may give enough clues to reach an estimate. is not the same for all NNN properties. Corporately owned stores are easier to finance than stores owned For demographic insights, try The United States Census and operating by a franchisee. Stores that are run by Bureau. The Retail Trade Economic Data features sales franchisees with fewer than ten stores make financial (continued on page 10) www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2016

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President’s Message CONTINUED FROM PAGE 4

Home Mortgage on October 6th at 6:30pm to 8pm at the RHA Annex. Then on October 13th at 11:30 am to 1pm at the RHA Oregon Annex, “Insurance Coverage, What you don’t know, can hurt you!!” taught by myself, John Sage with Stegmann Insurance Agency. There is also a Landlording 101 class on October 22nd from 9am to 5pm at Holiday Inn at 25425 SW 95th Ave. Wilsonville, OR 97070. There are also Membership and Mentoring classes and Screening Classes that you should be sure to check out. Go to our RHA Oregon website and check the calendar for more times and dates. If you don’t see a class that you need or want contact our office and let us know. We will do what we can to find what you need.

Anyway, in conclusion I again encourage you to volunteer with RHA Oregon. Find out for yourself how rewarding it can be. Next, be sure to attend a class or our monthly dinner to keep up with what is going on in our industry. Have a great month and I look forward to talking with you soon.

Sincerely, John Sage President RHA Oregon Stegmann Insurance Agency Inc.

Law Offices of

Richard B. Schneider, LLC • • • • 503.241.1215 www.rbsllc.com • 2455 NW Marshall St., Suite 11 | Portland, OR 97210 • information@rbsllc.com

Wills Living Trusts Asset Protection Planning Business Formation Probate and Trust Administration Financial Planning Assistance

Thanksgiving Day Thursday November 24, 2016 Black Friday Friday November 25, 2016

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RENTAL ALLIANCE UPDATE OCTOBER 2016

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How to Keep Squatters From Destroying Your Investment

by American Apartment Owners Association

Unwanted guests, or squatters, can cause considerable damage to rental properties and leave landlords with large clean-up bills.

Unoccupied rental properties can be targeted by squatters, causing major headaches for landlords.

If a squatter breaks into a vacant rental property and lives there illegally, it can potentially result in damage to the property and subsequent loss of rental income for landlords while the damage is being repaired.

We have seen situations where a squatter has broken doors and windows to force entry into a property, punched holes in walls, ripped up carpet and sprayed graffiti throughout.

Depending on the circumstances, there may be a delay between a squatter leaving the property and the property being fit to re-let, which can result in additional costs for the landlord.

There are a number of preventative measures that can be put in place to reduce the risk of squatters at your rental property: Increase security Regardless of whether your property is occupied or not, security should be front of mind.

Install deadlocks on external doors and fit security screens to accessible windows, as they can deter unwanted guests from breaking in.

Having an active local or back-to-base alarm system in place can also help keep your property secure while it is vacant.

Visit the property regularly Landlords should formally conduct a final property inspection when a tenant leaves the property.

Outgoing condition reports with supporting photos and videos can be used as evidence if there are any further outstanding issues once the tenant has vacated the property. www.rhaoregon.org

If the property is vacant for an extended period of time, make it a priority to visit regularly to ensure it remains in good condition.

Consider hiring a gardener to maintain the exterior of the property. Uncut grass, leaves covering pathways and overgrown foliage can make it obvious that the property is unoccupied, and may make it an easy target for squatters.

Make the property look lived-in Unwanted guests may scope out properties that appear empty.

If your property is vacant, it’s best to give the impression that it is being lived in to keep squatters at bay.

Installing automatic motion sensors or timed lighting systems is a good idea as they will give the impression that someone is home when the lights turn on.

Clearing old newspapers from the front yard/driveway and removing uncollected mail are simple ways of making the home look occupied.

Landlords may also want to tell a trusted neighbor that the property is vacant. Neighbors can keep an eye on the property and alert you to any suspicious behavior.

Appropriate landlord building insurance A good landlord insurance policy should protect landlords against malicious damage to the property, such as damage to the carpets or blinds.However, damage to the building itself may be at the landlord’s expense unless they have a suitable building policy.

Building insurance may offer protection of a landlord’s rental income if the property is damaged and can’t be tenanted for a period of one to 52 weeks.

If you’re concerned there’s a squatter living in your rental property, contact the police immediately.

Reprinted with permission of American Apartment Owners Association offers products and services for landlords related to your rental housing investment, including rental forms, tenant debt collection, tenant background checks, insurance and financing. Find out more at www.joinaaoa.org.

RENTAL ALLIANCE UPDATE OCTOBER 2016

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The Risks and Rewards of Owning NNN Investments CONTINUED FROM PAGE 7

institutions nervous as well. Finally, NNN investments with short term leases are much harder to finance than locations with longer term (ten years plus) leases. In order to adjust for the risk, financial institutions might ask for higher down payments or higher fees and interest rates.

The Rewards Choosing a NNN property with a responsible tenant who makes the most profitable use of the space will pay off in the long run. A good product in a great location can still fail without sound and responsible management. Learn about the company, its structure and sales, and if all factors align, the investment will likely be a safe, long term, low maintenance profit maker.

2

Get Involved, Donate!

Here are a few items that are needed.

• • • • • • • • • • • • •

Blankets, sleeping bags, tarps Scarves, socks, hats, gloves Towels of any size Backpacks, tote bags, other bags Shampoo, conditioner, soap Books and Magazines Pet food, other pet supplies Over the counter medicines Adult coats and other functional adult clothing Sugar, creamer, peanut butter Lotions, deodorant, razors Cold weather gear First aid supplies

JOIN 1435 NE 81st Ave, Suite 100, Portland OR 97213 10

RENTAL ALLIANCE UPDATE OCTOBER 2016

www.rhaoregon.org

Dear Maintenance Men:

By Jerry L’Ecuyer & Frank Alvarez Dear Maintenance Men: I understand moving in a new resident from the management’s point of view. What do you recommend as a move-in procedure from a maintenance background?

I always worry about handing over a set of keys to a new resident who will now have control of a very expensive rental unit. What should I be thinking about maintenance wise for this new move-in?

Tom Dear Tom: Interesting question! It’s true we sometimes think the move-in procedure is complete once the resident passes all the background checks, pays their money, signs all the paperwork and is given the keys to the unit. We believe that the move-in procedure is far from complete if the new resident is not “Checked-out” on the operation of the rental unit. A major source of maintenance issues and costs come from a new resident not knowing how to safely operate the moving parts of their unit. A short list of items that a resident may or may not know how to operate are as follows: 1: 2: 3: 4: 5:

Garbage disposal unit Vertical and horizontal blinds Dishwashing machine HVAC system or heating and cooling systems And anything else that could break or be a safety issue

Proactive: Acting in anticipation of future problems, needs or changes.

Reactive: Done in response to a problem or situation: reacting to problems when they occur in of doing something to prevent them.

How you deal with property maintenance can make a big difference to the bottom line.

A proactive approach allows you to make all the decisions ahead of time. In a proactive situation you will have time to shop for the best price and dictate the schedule of the work. As an example 1: Snaking or hydro-jetting the main sewer line before the Thanksgiving holiday removing any buildup or roots in the pipes. 2: trimming trees and overhanging branches before a wet winter storm.

A reactive approach removes all control of the situation.

You will have little influence over the cost of the work or when it will take place. As an example: 1: Calling out the plumber ... any plumber on Thursday, Thanksgiving evening to snake out the main line blockage because of sudden overuse by the residents . 2: Emergency roof repair during a wet winter storm due to heavy tree branches breaking or a tree falling.

Residents, who live in a community that practices proactive maintenance stay longer, pay higher rent and take Many of you might be saying to yourselves; “Who does better care of their units and grounds. With a proactive not know how to operate any of those items.” You would maintenance policy in place, residents are more likely to be surprised! Top of the list of most abused items are report problems before they become emergencies. garbage disposal units and blinds.

A Proactive maintenance policy will save you money Dear Maintenance Men: both in the short term and more importantly in the long I have heard the terms “Proactive and Reactive” in term. It is a good investment. connection with property maintenance. Can you explain the difference as it relates to apartment mainte- Dear Maintenance Men: nance?

I would like to find out if I have an “A”, “B”, “C”, or Richard “D” building. I’m not sure what constitutes an A or D property. Can you shed light on the designations?

Dear Richard: Cornell We’ll start with the definitions first and then how they relate to property maintenance.

Dear Cornell: This is really a real estate purchasing question, however (continued on page 12) www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2016

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Dear Maintenance Men CONTINUED FROM PAGE 11

we think it will work for maintenance as well. As in most things; “A” is the best and “D” can be seen as the worst. An “A” property will require the most proactive maintenance to retain an “A” rating while a “D” property may very rarely see a maintenance tech without direction from code enforcement or the city attorney. Below is a simple example of the A, B, C or D ratings and what they represent.

A: New or extremely well taken care of property with top notch amenities in the best areas.

B: Newer property that may be slightly dated, but well taken care of in a good area.

C: Older property, clean, middle of the road building with limited amenities in a fair area.

D: Older property, no or few amenities, basic design, could be run down and often in a bad area.

Bio: Please call: Buffalo Maintenance, Inc for maintenance work or consultation.

JLE Property Management, Inc for management service or consultation Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480 CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com & www.ContactJLE.com www.Facebook.com/BuffaloMaintenance

Property management done right.

Save time, money & hassle with comprehensive management services for properties of all sizes.

www.bluestonehockley.com 503-222-3800

April is

www.fhco.org

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RENTAL ALLIANCE UPDATE OCTOBER 2016

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5 Ways to Keep Good Tenants

By Robert L. Cain-Rental Property Reporter How much does it cost to find a new tenant? We lose at least a month’s rent. Then there’s the advertising and marketing costs, the trips to the property for showings, the time spent screening. After that, we endure the aggravation, the no-shows, the no-way-I-would-rentto-them applicants, and the stress over no rent to cover the mortgage. It’s much more cost-effective and less stressful to keep the good tenants we have. Here’s how.

Keeping good tenants begins when they first move in.

Their impression of us is etched in stone within the first five days after they back the truck to their new home. So keeping good tenants starts with creating a good first impression. We want their attitude to be, “I chose this place as my home, and I like living here. Things may not always be perfect, but I have a landlord who cares about me and the property”; rather than “It’s a place to live.”

Here are five ways to keep good tenants. In fact, many of the five are also ways to make marginal tenants good.

By making rental properties great places to live, the marginal tenants may not want to do anything to mess up living there, so, you never know, they just might be on their best behavior. Great service is contagious.

1. Follow up with new tenants a day or so after they move in to make sure everything is as promised and expected.

Have you ever had major dental work done and gotten a call from the dentist personally that evening to find out if everything was okay? Wasn’t that a surprise?

Weren’t you pleased? It made you feel as if the dentist cared about you, didn’t it? We can create the same positive impression with a new tenant, simply by making a phone call. If something is not as promised or they expected, we want to know. Then we can take care of it—right then or at least in the morning. Even if our new tenant has no complaints, he or she will be just as surprised and pleased as when the dentist called.

2. Inspect the unit regularly and fix what’s broken.

Good tenants don’t mind regular inspections.

We just let them know when they move in that we will be doing inspections. The idea is, of course, we want to maintain the property in tip-top condition. After

doing the inspection, we fix what’s wrong. Of course we expect our tenant will call for things that are broken, and we encourage them to do that. What to look for during quarterly or semi-annual inspections are little things that a tenant might not call about: a cracked window, loose screws, cracked or broken floor tiles, loose handrails. Nitpicky things. That will impress a tenant that her landlord cares about her home.

3. Under promise and over deliver.

We must always do what we say we will do. Just as important—never promise something we can’t do.

This goes right along with number two, but adds another dimension to it. For example, suppose a call comes from a tenant complaining about noise or inappropriate behavior from a neighbor (another tenant). Tell the complaining tenant, “I’ll look into it and get back to you. If you haven’t heard from me in two days, call me.” Never, under any circumstances, promise to fix the problem or to do something specific by a certain time. For one thing there’s the other tenant’s side of the story and we don’t know when we will be able to reach the other tenant. He or she could be out of town, working long shifts, or having to deal with some family issues that keep him or her away from home.

After investigating the problem, either text, email, or call the complaining tenant with a summary of the findings and what is happening to correct the problem.

Even if there’s no resolution yet, they get the message that we are dealing with the problem. That is under promising and over delivering.

On the other hand, a promise to resolve the situation by a certain date and time is uncontrollable. And not being right on time with the report will mean the tenant will remember only that the landlord lied. That is customer service on a par with the cable company and a flaky contractor.

4. Survey tenants to learn of unfulfilled expectations, then fill them.

Every so often we can send out a survey form to all tenants who have lived in a property more than a month or so. The objective is to find out if there is anything they had expected that they are not getting

(continued on page 17)

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RHA Oregon LIST OF COMMITTEES Building

Chair: Phil Owen, PH: 503-244-7986

Community Relations/Donations Chair: Tony Kavanagh, PH: 503-522-4474

Dinner/Program

Chair: Lynne Whitney, PH: 503-284-5522

Education

Chair: Katie Poole-Hussa, PH: 541-968-1703

Forms

Chair: Mark Passannante, PH: 503-294-0910

House

Chair: Lynne Whitney, PH: 503-284-5522

www.rhaoregon.org

RHA Oregon LOBBYIST Cindy Robert, PH: 503-260-3431

Legislative

Chair: Phil Owen, PH: 503-244-7986

Membership

RHA Oregon OFFICE TEAM

Office

Pam VanLoon, Bookkeeper Pamv@rhaoregon.org Menolly Walter, Member Services Rep Menolly@rhaoregon.org

Chair: PH:

Chair: Phil Owen, PH: 503-244-7986

Government Relations Chair: Phil Owen, PH: 503-244-7986

Gresham Liaison

Cari Pierce, Office Manager cari@rhaoregon.org

Taylor Bair, Member Services Asst. Taylor@rhaoregon.org

Jim Herman, PH: 503-645-8287

Marketing Chair: PH:

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NOMINATIONS OCTOBER 19, 2016 VOTE NOVEMBER 15, 2016

Election of 2017 directors and officers Directors Continuing to Serve~ One Year Term Remaining

President President Elect Vice President Treasurer Secretary

Ron Garcia Mark Passannante Phil Owen OPEN Lynne Whitney Nominations for Directors ~

Two Year Term

Adam Kendall Abplanalp Charles Karl Rita Robinson Charles Kovas

The following will continue to serve on the board: Past President John Sage

Jerad Goughnour Jim Herman Ami Stevens AJ Shepard Matt Korshoj Katie Poole-Hussa Alan Carpenter Elizabeth Carpenter Liz Robinson

Election of Officers and Directors to serve in 2017 will be at the November 15, 2016 dinner meeting.

Call the office for reservations 503-254-4723.

Directors are elected for either a one-year or a two-year term. Nominations for an officer or director position can be made by the nominations committee or verbally at the October dinner meeting. If you are interested in serving on the board as a director please call Jerad Goughnour at (503)789-3212 or Cari at the RHA Oregon office. The board meetings are held on the 2nd Wednesday of each month.

Interested in serving on the Board?

This year, we have several opportunities on the board and we would like to invite interested members to participate in the organization. The board meetings are on the 2nd Wednesday of each month at the RHA Conference Annex located at 10530 NE Weidler, Portland Oregon 97204. Dinner is provided at 5pm with the meeting starting at 5:30pm and generally ending by 7:30pm-8pm. Joining the board is a great way to interact with other members and strengthen those relationships. It is a valuable way to serve your industry and have a voice on important issues that affect everyone of us as rental housing providers. As a board we are restricted to only 4 Affiliate members on the board at one time, so we really encourage our landlords and property managers to step up and volunteer! If you are interested in attending a board meeting or becoming part of a great board of directors please call Office Manager Cari Pierce at 503-254-4723.

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13 from their home. Let’s go back to the example of the noisy neighbors. In this case, however, the tenant never called. He just seethed in a dark corner of his apartment, thinking about moving. In fact, he’d even checked Craig’s List to see what was available. Then he gets a survey form wanting to know how things are in his home. Oh, does he ever take advantage of that.

5 Ways to Keep Good Tenants CONTINUED FROM PAGE

Who knows why tenants don’t call to complain about conditions in their unit. It could be a variety of reasons—there is no way to anticipate all of them. We need to cut through all the reasons and ask customers if there is anything we can do for them. Give them the opportunity to say what’s on their minds. This is a golden opportunity to keep our best customers. Take advantage of it.

5. Make every tenant feel unique and special.

Know the names of tenants’ children and their pets.

Know where they work. Know their birth dates. Know when they moved in. Create a database that tells all that. We want customers to know they are special to us and not just a rent check. So if tenants call, we can look them up on their tenant card or the contact management software and ask how little Johnny and Suzie like school; if their dog, Fido, was okay after the emergency visit to the vet; how the job is going at ABC Co. They will be surprised and pleased that we remember them and were thoughtful enough to ask.

No matter what, some tenants move for new jobs, buying a house, or getting married. Those we can only wish the best of luck and thank them for being great tenants. But many others move because they got a better offer somewhere else or because of a landlord they thought would be more on the ball. We don’t need to lose those customers. Making our properties far more than “a place to live” goes a long way toward keeping good tenants.

When the survey forms come back, it is important to acknowledge receiving them, even if they are glowing reports. If they were complaining, though, it is essential to acknowledge them. How do we take care of the complaint? Go back to number three—under promise and over deliver and spell out what we plan to do to correct the issue.

Reprinted with permission of rentalpropertyreporter.com

For Rent RENT Meeting Space Available

-Are you looking for a great place to have a meeting?

-Are you planning an event, but just not sure where to hold it?

935 square feet, audio and video available, small kitchen prep area.

Classroom/Banquet tables and chairs.

For more information contact: Ami Stevens at 503-407-3663 or RHA Oregon at 503-254-4723 www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2016

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

1031 EXCHANGES / REITS TENANCY IN COMMON

ACCOUNTING/BOOKKEEPING

Beutler Exchange Group, LLC P.503-748-1031, P.844-414-1031 Email: toija@beutlerexchangegroup.com www.BeutlerExchangeGroup.com

Balancing Point, Inc., Sandy Buhite-Landis P.503-659-8803 C.503-504-9466 8189 SE Clackamas Rd., Milwaukie 97267 Email: info@balancingpt.com The Cobalt Group Accounting and Business Consulting 1100 NE 28th Ave., Ste 100 Portland, OR 97232 P.503-239-8432 Email: info@thecobaltgrp.com

NW Exchange Facilitators, Inc., Sloan Kimball P.503-893-9425 Consultation & Facilitator Services Email: sloanenwexchange.com Peregrine Private CapitalCorp P.503-241-4949 5000 Meadows Rd. #230 Lake Oswego, OR 97035 rs@peregrineprivatecapital.com

Portland Tax Co. Full Service Tax and Accounting P. 503-258-0700 F. 503-256-1527

Tryon Equities LLC & Rimrock Property Management Michael Templeton P.O. Box 775, Sherwood, OR 97140 Phone 503-713-7291 Email:mtempleton@tryonequities.ccom www.rimrockpropertymanagement.com

ADVERTISING / MARKETING From Here 2 There Helping solve business challenges to reach your goals.

Ami Stevens, P.503-407-3663 Email: astevens@fromhere2there.com

Rental Housing Journal P.503-221-1260 News for Ppty Managers & Owners www.thelandlordtimes.com

APPLIANCE-RENT -SRVS- LEASE Azuma Leasing BJ Rosow, P.800-707-1188 P.512-236-9000, F.512-239-9009 2905 San Gabriel St. #218 Austin, TX 78705

APPLIANCE-SALES ONLY G&C Distributing Company Tony Kavanagh, P.503-288-0221 1205 NE 33rd, Portland 97232

Standard TV & Appliance Joe Mosee & Cathy Mosee P.503-619-0500, C.503-888-6927 3600 SW Hall Blvd, Beaverton 97005

APPLICANT SCREENING

Complete Screening Agency LLC Jacob Turner & Tiffany Webb P.800-827-3130 www.complete-screen.com Email: info@complete-screen.com

EMBERSHIP AND ENTOR MEETING

OUR MEMBERS MATTER! • • • •

The Fourth Thursday of the month from 6-8pm Open to the public Mentoring for new and established members Learn more about RHA Oregon and what membership benefits are offered • Refreshments provided

RHA Conference Annex- 10530 NE Weidler, Portland OR, 97220

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates.

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

National Tenant Network Marcia Gohman P.503-635-1118, F.503-635-9392 P.O. Box 21027, Keizer 97303 www.ntnonline.com

Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching,repairs and flood service.

Email: marksandstrom321@comcast.net

RHA Oregon P.503-254-4723, F.503-254-4821 Fast,affordable tenant screening www.rhaoregon.org Email: info@rhaoregon.org

O’Meara Carpet Cleaning P.503-538-1983, 503-620-5005 Cleaning, Pet Odor

ASPHALT PAVING

Benge Industries Parking Lot Maintenance Service Corey Wilkerson P.503-803-1950 Email: corey@bengeindustries.com Hal’s Construction, Inc. CCB#34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: office@halsconstruction.com

ASSOCIATIONS

Metro Area Smoke Free Housing Project P.503-718-6145 www.smokefreeoregon.com

ATTORNEYS

Bittner & Hahs, P.C. Andy Hahs, P.503-228-5626 4949 SW Meadows Rd #260 Lake Oswego, OR 97035 Broer & Passannante, P.S. Mark G Passannante, P.503-294-0910 1001 SW Fifth Ave, Ste. 1220 Portland, OR 97204 Warren Allen LLP Jeff Bennett. P.503-255-8795 850 NE 122nd Ave. Portland, 97230 Protecting landlords’ rights in Oregon and Washington for over 25 years Law Offices of Richard Schneider, LLC P.503-241-1215, www.rbsllc.com 2455 NW Marshall St #11 Portland 97210, Business formation - LLCs Scott A. McKeown, P.C. Scott McKeown, P.503-224-1937 8700 SW 26th Ave Ste S. Portland, 97219 Email: scottmckeown@comcast.net

CARPET SALES

Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching, repairs & Flood Srvs Email: marksandstrom321@comcast.net Contract Furnishings Mart-Vancouver Jennifer Evans P.360-896-6150, 800-267-6150 11013 NE 39th St Vancouver 98682 www.cfmfloors.com Contract Furnishings Mart-Portland Roger Harms P.503-230-1250, 800-275-6722 915 SE Sandy Blvd Portland 97214 www.cfmfloors.com Contract Furnishings Mart-Hillsboro Rebecca O’Neill P.503-716-4848 4865 NW 235th Ave Hillsboro, OR 97124 www.cfmfloors.com Contract Furnishings Mart-Tigard Jim Plath P.503-542-8900, 800-935-1250 14190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com Contract Furnishings Mart-Clackamas Patrick VonPegert P.503-656-5277, 877-656-5232 15140 SE 82nd Dr Clackamas, OR 97015 Email: info@cfmfloors.com Contract Furnishings Mart-Beaverton Garrett Anderson P. 503- 207-5230, 844-214-4220 6050 SW Arctic Dr, Beaverton, OR 97005 Email: garrett.anderson@cfmfloors.com

BASEMENT WATERPROOFING

Contract Furnishings Mart - Gresham Ross Williams P. 503-328-7260 3108 NE 181st Ave., Gresham 97230 www.cfmfloors.com

CARPENTRY & REPAIRS

G&G Construction Inc. CCB# 162743 P.503-826-9404 Maintenance & Painting Specialists Email: gandgconstruction@me.com

The Floor Store Joe Billarreal, P.503-408-6488 5628 SE Woodstock Blvd Portland, OR 97206 Email: joe@floorstoreportland.com

CARPET CLEANING

COLLECTION AGENCIES

John’s Waterproofing,

CCB# 15830 Crawlspace Waterproofing P.503-233-0825 Fully Staffed www.johnswaterproofing.com

Americlean Inc., Since 1972 We are very good at what we do Frank Porter, P.503-771-0554 Email: info@iloveamericlean.com www.iloveamericlean.com

Anderson & Associates Credit Services, LLC P.503-293-5400, F.503-813-2159 P.O. Box 230286, Portland, 97281 Email: andersoncollectionagency@gmail.com

CONCRETE

Hal’s Construction, Inc. CCB# 34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: office@halsconstruction.com Metro Sidewalk Repair P. 503-875-7900 Concrete Water Proofing, Maintenance & repair and new structure installation

DOORS

Goose Hollow Window Co Inc. CCB# 53631 Mary D. Mann, P.503-620-0898 Email: marymann@goosehwc.com Goosehwc.com Energy Trust Trade Ally

DUCTLESS HEATING & COOLING

Oregon Ductless, Inc. CCB#204219 Aaron McNally, P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com

ELECTRIC

DeKorte Electric, Inc. DDB# 159954 P.503-288-2211 14865 SW 74th Ave., #170 Tigard, OR 97224 Rental Housing Maint Service CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com Squires Electric Joe Squires, P. 503-252-1609 657 SE Yamhill St., Portland, OR 97214 www.SquiresElectric.com

ENERGY EFFICIENCY

Energy Trust of Oregon Existing Multi Family 421 SW Oak St., Suite 300 Portland, OR 97204, P. 1-877-510-2130 www.energytrust.org/multifamily

ESTATE PLANNING

Law Offices of Richard Schneider, LLC P.503-241-1215 2455 NW Marshall St #11 Portland, OR 97210 www.rbsllc.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

EVICTIONS

Action Services Wally Lemke, P.503-244-1226 15 82nd Dr., #20 Gladstone, OR 97027 Your eviction & process Service Specialist Barrister Support Service P.503-246-8934 Evictions, 1st Appearance, Process Serving www.barristersupport.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates. www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2016

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

Landlord Solutions P.503-242-2312, F.503-242-1881 P.O. Box 7087, Portland 97007 Online evictions & First Appearance www.landlord-solutions.com Oregon Legal Assistance Srvs P.503-954-1009, F.971-266-8372 Evictions, small claims and Process Servicing

FINANCIAL SERVICES American Commercial Mortgage Network Al Williams, P.206-264-1325 1366 91st Ave. NE Clyde Hill, WA 98004

Chase Commercial Term Lending Tom Barbour, P.503-598-3657 Steve Mozinski, P.503-598-3661 Email: steve.mozinski@chase.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

Contract Furnishings Mart - Clackamas Patrick VonPegert P.503-656-5277, 877-656-5232 15140 SE 82nd Dr Clackamas, OR 97015 Email: info@cfmfloors.com Contract Furnishings Mart - Beaverton Garrett Anderson P. 503- 207-5230, 844-214-4220 6050 SW Arctic Dr, Beaverton, OR 97005 Email: garrett.anderson@cfmfloors.com Contract Furnishings Mart - Gresham Ross Williams, P. 503-328-7260 3108 NE 181st Ave., Gresham 97230 www.cfmfloors.com J & B Hardwood Floors, Inc Jim Cripps, P.503-519-4920 Email: jandbhardwoodfloors@gmail.com

Rental Housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all

HAULING

Junk Away Hauling CCB# 177966 P. 503-517-9027 Licensed bonded insured trash outs Email: joejunkaway@gmail.com

HEATING & COOLING

Midway Heating Co. CCB# 24044 P.503-252-4003 12625 SE Sherman St. Portland, OR 97233 Oregon Ductless, Inc. CCB#204219 Aaron McNally, P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com

Rental Housing Maint Svcs CCB# 163427 Gary Indra, P.503-678-2136 Vinyl, VCT, Ceramic, Hardwood

Pyramid Heating & Cooling CCB#59382 P.503-786-9522 Serving the Portland Metro area Email: info@pyramidheating.com

Vince Kingston Mortgage Loan Officer NMLS #291740 Eagle Home Mortgage P. 971-221-8525 direct Email: vince@vincekingston.com

The Floor Store Joe Billarreal, P.503-408-6488 5628 SE Woodstock Blvd Portland, OR 97206 Email: joe@floorstoreportland.com

Willamette HVAC - CCB#56951 P. 503-259-3200 www.willamettehvac.com Residential, Commercial and oil Service

FIRE/WATER DAMAGE RESTORATION

FORMS

HEATING OIL

RHA Oregon Attorney drawn, Up-to-date Rental Forms P.503-254-4723 F.503-254-4821 www.rhaoregon.org

Midway Heating Co. CCB# 24044 P.503-252-4003 12625 SE Sherman St. Portland, OR 97233

FIRE SAFETY

GENERAL CONTRACTORS

HEATING OIL TANK

Servpro Serving North Portland, Lake Oswego & West Linn P. 503-283-3658 F. 503-444-7130 www.servpronorthportland,com Tualatin Valley Fire & Rescue Eric T. McMullen, P.503-612-7000 7401 SW Washo Ct. Ste 101 Tualatin, OR 97062 Email: eric.mcmullen@tvfr.com

FLOOR COVERING

Contract Furnishings Mart - Vancouver Jennifer Evans P.360-896-6150, 800-267-6150 11013 NE 39th St Vancouver, 98682 www.cfmfloors.com Contract Furnishings Mart - Portland Roger Harms P.503-230-1250, 800-275-6722 915 SE Sandy Blvd Portland 97214 www.cfmfloors.com Contract Furnishings Mart - Hillsboro Rebecca O’Neill, P.503-716-4848 4865 NW 235th Ave Hillsboro, OR 97124 www.cfmfloors.com Contract Furnishings Mart - Tigard Jim Plath P.503-542-8900, 800-935-1250 14190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com

Advanced Construction & Repair CCB#181918 Residential & Light Commerical Remodeling www.advancedconstructionpdx.com Licensed and Bonded, Insured 503-841-1323 Clear Water Construction Services - CCB# 194703 Both Residential & Commercial Service P. 503-974-6654, F. 503-217-0308 Email: daleh@cwcsnw.com Web Site: www.cwcsnw.com Uptown Properties CCB# 198205 AJ Shepard P. 360-772-6355 Full Service General Contractor, Licensed & Bonded www.uptownpm.com

HANDYMAN

Bluestone & Hockley Real Estate Services Chuck Hodges, P.503-222-3800 9320 SW Barbur Blvd Ste 300 Portland, OR 97219 Email: main@bluestonehockley.com Certified Services CCB# 184070 Full service repairs and Maintenance Mark Sandstrom, P.503-313-7963 Email: mpsandstrom@comcast.net G&G construction Inc. P.503-826-9404 Maintenance & Painting Specialist gandgconstruction@me.com Email:garyindra@rentalrepairs.com

Soil Solutions Environmental Services Tank Locating, Sampling, Decommissioning and DEQ Certified Clean-ups P. 503-234-2118 Email: info@soilsolutions-environmental.com www.soilsolutions-environmental.com

HOUSING AUTHORITIES Housing Authority of Portland Jill Smith, P.503-802-8565 135 SW Ash St. Portland, 97204

INSULATION

Goose Hollow Window Co inc CCB#53631 Mary D. Mann, P.503-620-0898 Energy Trust Trade Ally www.goosehwc.com Email: marymann@goosehwc.com

INSURANCE

AAA Oregon Insurance Agency Home-Auto-Comerical-Life Antoinette (Toni) Bradfield P. 503-219-6260 600 SW Market St., Portland, OR 97201 E-mail: toni.bradfield@aaaoregon.com American Family Insurance Auto/Home/ Life/ Commerical Larry Thompson Agency P.503-924-2200, F.503-924-2202 15573 SE Bangy Rd, Ste 220 Lake Oswego, OR 97035

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates.

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RENTAL ALLIANCE UPDATE OCTOBER 2016

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com Robinson Financial Group Rita J. Robinson, P. 503-557-4997 Group & Indiv. Health Insurance State Farm Insurance Paul Toole, P.503-655-2206 6105 W ‘A’ St #B West Linn, 97068 Stegmann Agency Farmers Insurance John Sage, Insurance Specialist Insuring Property Owners for 25 years P.503-667-7971, F.503-666-8110 202 SE 181st Ave #201, Portland, OR 97233 Email: john.lstegmann@farmersagency.com Wolter Van Doorninck,CPCU Elliot, Powell, Baden & Baker P.503-227-1771, F.503-274-7644 1521 SW Salmon, Portland, OR 97205 www.epbb.com Email: wvandoorninck@epbb.com

INVESTMENT SERVICES

Peregrine Private Capital Corp P.503-241-4949 5000 Meadows Rd, #230 Lake Oswego, OR 97070 Email: rs@peregrineprivatecapital.com

LOCK SMITH

MR. Rekey of Portland, LLC Serving the greater Portland / Vancouver Areas P. 503-967-2567 C. 503-975-6047 Email: danielhyde@rekey.com www.rekey.com/portland

MASON CONTRACTORS

D&R Masonry Restoration Inc. CCB# 99196 Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd, Milwaukie, OR 97222 www.drmasonry.com

MOLD

Real Estate Mold Solutions Lynne Whitney, P.503-232-6653 Free inspections, Testing and Remediation www.realestatemoldsolutions.com

MOVERS-HOUSE

Emmert Development Co Terry Emmert, P.503-655-9933 11811 SE Hwy 212, Clackamas, OR 97015

PAINT / PAINTING

G&G Construction Inc. CCB# 162743 P.503-826-9404 Maintenance & Painting Specialistse Email: gandgconstruction@me.com Rental Housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Prof. Interior & Exterior painting Email: garyindra@rentalrepairs.com Richard Hallman Painting CCB# 142467 Rick Hallman, P.503-819-1210 Quality Interior Painting Since 1992

PEST CONTROL

Frost Integrated Pest Mgmt P.503-863-0973 Residential.Commercial.

Multi Family www.frostpestfreezone.com NW Pest Control Bruce Beswick, P.503-253-5325 9108 NE Sandy Blvd., Pdx, 97220 www.northwestpest.com Email: nwpestcontrol@aol.com Orkin Pest Control Dan Wolcott, Account Manager & Inspector P.503-384-8384 Email: dwolcott@orkin.com

PLUMBING/DRAIN CLEANING Apollo Drain P.503-822-6805 apollo-drain.com facebook.com/apollodrain 24 hour emergency service We gladly quote prices over the phone MJ’s Plumbing CCB#36338 Michael LeFever, P. 503.261.9155 1045 NE 79th Portland, OR 97213 ProDrain & Rooter Svcs Inc West 503.533.0430 East 503.239.3750 Drain Cleaning/Plumbing www.prodrainpdx.com Rental Housing Maint. Svcs CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com Soil Solutions Environmental Services Sewer inspection and repair P. 503-234-2118 Email: info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com

PRINTING & PROMOTIONAL PRODUCTS

Inkberry Print & Promotional Logo’d Promotional Products, Signs & More Pamela Maio, P. 503-706-7711 Email: inkberryprinting@comcast.net www.inkberryprinting.com

PROPERTY MANAGERS

Acorn Property Management, LLC - PDX Katie Poole-Hussa, Property Manager Office: 971-352-6760 Cell: 541-968-1703 www.acornpm.net Action Management Wendi Samperi, P.503-710-0732 Alpine Property Mgmt & Maintenance Tiffany Laviolette, P.503-641-4620 4800 sw Griffith Dr., #209 Beaverton, OR 97005 www.alpinepdx.com Bluestone & Hockley Real Estate Service Cliff Hockley, P.503-222-3800 9320 SW Barbur Blvd. Ste300 Portland, OR 97219

Fox Management, Inc. Tressa L Rossi, P.503-280-0241 C.503-750-8124 F.503-280-0242 2316 NE Glisan St Portland, 97232 Email: tressa@foxmanagementinc.com Gateway Property Mgmt P.503-303-8545 www.gatewaypdx.com Property Management Done Right Kinetic Properties HONESTY, INTEGRITY, TRANSPARENCY P. 503-305-7204 or 503-305-7365 PO Box 903 Canby OR 97013 www.kineticpropertiesllc.com Micro Property Mgmt.

We focus on the small details P.503-473-3742 Email: jeannie@micropropertymgmt.com MLK Property Management & Support Services LLC Management & Consulting Oregon License #200308196 Affordable & Conventional Compliance, Consulting, Staffing & Training Services Phone:503-760-0088 2410 SE 121st, Suite 102, Portland, OR 97216 PropM, Inc Michelle Wrege, P.888-780-2938 Finding Home Owners Qualified Tenants www.propmhomes.com The Garcia Group Ron Garcia, P. 503.595.4747 425 2nd St #230, Lake Oswego, OR 97034 www.GarciaGRP.com Uptown Properties Chris Shepard, P.520-204-6727 2830 NW 29th Portland, 97210 www.uptownpm.com Voss Property Management Richard Voss, P.503-546-7902 6110 N Lombard St. PDX, 97203

RADON

Soil Solutions Environmental Services Radon Testing and Mitigation P. 503-234-2118 Email: info@soilsolutions-environmental.com www.soilsolutions-environmental.com

REAL ESTATE SALES

Bluestone & Hockley Real Estate Service Cliff Hockley, P.503-222-3800 9320 SW Barbur Blvd. Ste300 Portland, OR 97219 Chris Anderson John L. Scott Real Estate P.503-783-2442 Email: chrisanderson@johnlscott.com Denise L. Goding Keller Williams realty P.503-336-6378 C. 503-799-2970 www.denisegoding.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates. www.rhaoregon.org

RENTAL ALLIANCE UPDATE OCTOBER 2016

21

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

Elizabeth Carpenter CRIS Principle Broker P.503-314-6498, F.503-882-8680 Liz@lizcrei.com, www.lizrei.com Liz Dauw, Summa Realty, Realty Pro Phone: (503) 880-5561 Specializing in 1-4 Units, Oregon & Washington E-mail: liz@lizdrealtor.com blog: www.facebook.com/LizdRealEstate Liz Robinson Real Estate - Windermere Stellar Liz Robinson P. 503-267-7418 Email: lizrobinsonrealestate@windermere.com www.lizrobinsonrealestate.com HFO Investment Real Estate Greg Frick, P.503-241-5541 2424 SE 11th Ave., Portland 97214 www.hfore.com The Garcia Group Ron Garcia, P. 503-595-4747 5320 SW Macadam Ste 100 Portland, OR 97239 www.4-homes.com

RESTORATION/RECONSTRUCTION

STRIPING

Benge Industries Parking Lot Maintenance Services Corey Wilkerson, P.503-803-1950 Email: corey@bengeindustries.com Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3 Asphalt maintenance Chuck Jordan, P. 503-914-9837 Email: sealcoatspecialties@hotmail.com

WATERPROOFING / CONCRETE REPAIR D&R Waterproofing, Inc. Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd.

Milwaukie, OR 97222 www.drmasonry.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates.

WINDOWS / STORM WINDOWS

Goose Hollow Window Co Inc CCB# 53631 Mary D. Mann, P.503-620-0898 Energy Trust Trade Ally Email: marymann@goosehwc.com goosehwc.com

Servpro Serving North Portland, Lake Oswego & West Linn P.503-283-3658 F. 503-444-7130 www.servpronorthportland.com Rental Housing Maint Svcs CCB# 163427 Gary Indra,P.503-678-2136 Fully Licensed to do it all Email: Garyindra@rentalrepairs.com www.roofpdx.com

ROOFING

Good Affordable Roofing Services LLC CCB # 208939 For all things roofs we do it Good & Affordable Call today 971-312-7767 Email: goodaffordableroofingservices@gmail.com www.goodaffordableroofingservice.com Real Estate Roofing Service CCB# 149575 Lynne Whitney, P.503-284-5522 Free Inspections, ReRoof and Repairs. www.realestateroofing.com

SEAL COATING

Benge Industries Parking Lot Maintenance Svcs Corey Wilkerson, P.503-803-1950 Email: corey@bengeindustries.com Hal’s Construction Inc. CCB# 34434 Brian King, P.503-656-4999 20666 S HWY 213 Oregon City, OR 97045 www.halsconstruction.com Email: halspave@easystreet.net Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3 Asphalt maintenance Chuck Jordan, P.503-914-9837 Email: sealcoatspecialties@hotmail.com

JOINCONNECTING THE STREET TO A HOME. JOIN is a non-profit social service agency that houses people experiencing homelessness who are actively sleeping on the street in Multnomah County.

RHA Members, JOIN NEEDS YOU! Join in for the heart warming feeling of helping the homeless. Here’s your opportunity to help with preparing or serving a healthy, nutritious meal to those in need.

If you have a spare couple of hours the second Tuesday of the Month we could use you! Serving takes about an hour, and preparing the meal a little more, but it is all worth it.

To JOIN in and help, contact Alita at (503)667-9288

SEWER

Soil Solutions Environmental Services Sewer inspection and repair P. 503-234-2118 Email: info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com 22

RENTAL ALLIANCE UPDATE OCTOBER 2016

www.rhaoregon.org

Mon-Fri 8am to 5:00pm 1205 NE 33rd l Portland OR 97232 503.281.2100 - p l 503.281.5644 - f

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PRSRT STD US POSTAGE PAID PORTLAND, OR PERMIT NO. 655

10520 NE Weidler Portland, OR 97220

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