September 2017 RHA Update Newsletter

September 2017

A monthly newsletter published by the Rental Housing Alliance Oregon

rha est. 1927

www.rhaoregon.org

In this issue:

Dinner Meeting … … page 3 RHA Mark Your Calendar … ………… page 5 $100,000 Mistake…

page 7

Vagrants… ………… page 8 Choosing Paint Colors…page 11 Landlording 101… …… page 12 Happy Hour… ……… page 14 Management Team…

page 15

Vendor Guide………… page 18

See page 5 for upcoming classes and meetings!

FIND EVICTIONS STRESSFUL?

503-­‐242-­‐2312

Full FED Service First Appearances evict@landlord-­‐solutions.com Small Claims

Dinner Meeting

Table of Contents

Speaker: Vince Kingston of Eagle Home Mortgage

Dinner Meeting | page 3

Topic for the evening:

President’s Message | page 4

Wednesday, September 20, 2017

Everyone wants to have a secure future. Whether your goal is to acquire your first rental property on a shoestring budget or tenth, specific strategies and creative techniques will be shared that can help you accomplish your vision.

Vince Kingston will teach you three main things: 1. Fundamentals of residential real estate investing 2. What programs and strategies are available to help you buy your first (or tenth) rental property 3. How patience can allow you to leverage little down payment for large return

RHA Mark Your Calendar | page 5 The $100,000 Mistake Many Landlords Unintentionally Make | page 7 Vagrants: What is a Landlord to do? | page 8 5 Easy Steps to Deal With Resident Complaints | page 9 Choosing Paint Color Palettes for Your Units and Common Spaces | page 11 Landlording 101 | page 12 Thank You Picnic Sponsors | page 13

Affiliate Speaker: John Sage of Stegmann Agency Happy Hour | page 14 Farmers Insurance The Secret to Creating a Successful Property

When:

Wednesday, September 20, 2017 at 6:00pm Location:

Saint Irene’s 20175 SW 112th Ave

Tualatin, OR 97062

Management Team | page 15 Thank You Starry Night Donors | page 16 Volunteer Opportunities | page 17

Price: The Vendor Guide | page 18

$33.00 per attendee if registered by close of business

Friday September 15, 2017. $43.00 per attendee after

close of business Friday September 15, 2017 Menu:

-Guacamole, chips, and salsa -Taco Bar: Barbacoa Beef, Tinga Chicken, and Carnitas Pork Taco -Fixings: corn and flour tortillas, cheese, cilantro, onion, salsa, limes and sour cream -Cilantro Lime Rice & Black Beans

You must register to attend Call 503-254-4723 to register or visit the website at: rhaoregon.org/store/category/events. If you register for a dinner meeting and do not show or do not cancel by the Friday before the dinner meeting you will be charged the full price. www.rhaoregon.org

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President’s Message

RHA Oregon BOARD MEMBERS

September is “Back to School” month.

I never realized that going to a classroom qualified as a Shopping season. But I realize now that it is probably second only to the soon-approaching “Holiday Season”. It seems that the marketing gurus discovered that they need RHA Oregon President to get us all in shape, so we can easily pull out our credit Ron Garcia cards and swipe them in machines without any resistance!

President Ron Garcia, PH. (503)595-4747 President Elect Mark Passannante, PH. (503)294-0910 Vice President Phil Owen, PH. (503)244-7986 Treasurer Sandra Landis, PH. (503)659-8803

But as Ben Franklin said, “The only thing more expensive than education is ignorance”. And if you are a landlord in today’s rental market, the price for ignorance can be enormous! If you like spending money consider these not-so-luxurious purchases:

Secretary Lynne Whitney, PH. (503)284-5522

• Mold problems not handled right?

o If a tenant has mold-related losses (for a health-related

problem or property damage), they may be able to sue their

landlord in small claims court, if their claim is in the $3,000-

$10,000 range, (the small claims court limit in most states).

• Fair Housing rules not carefully followed?

o The Oregon Bureau of Labor and Industries (BOLI) receives

about 100 complaints of housing discrimination a year. Portland

is a landlord’s market right now, leaving residents particularly

vulnerable. BOLI fines typically start at $10,000.

• Lead based paint not properly disclosed?

o Federal law damages include both civil penalties of as much as

$11,000 per violation and also up to 3 times the actual damages to

any person injured as a result of the violation!

• Decide to sell that old rental because you’re fed up?

o Capital gains and depreciation can eat up all the sweat equity

and improvements you’ve ever made in that duplex you’ve owned

for years if you don’t structure the sale right.

Alan Carpenter, PH. (360)772-2197

One of the biggest reasons to be a part of The Rental Housing Alliance Oregon is its commitment to professional training. Our organization is volunteer, non-profit, and member driven.

Past President John Sage, PH. (503)667-7971 RHA Oregon DIRECTORS

Elizabeth Carpenter, PH. (503)314-6498 Tamara Collins, PH. (503)932-9388 Jerad Goughnour, PH. (503)303-8545 Jim Herman, PH. (503)645-8287 Charles Kovas, PH. (503)255-8795 Katie Poole-Hussa, PH. (971)352-6760 Mihyun Pratt, PH. (503)969-5412 Rita Robinson, PH. (503)702-0255 Ken Schriver, PH. (503)410-1782 Ami Stevens, PH. (503)407-3663 AJ Shepard, PH. (360)772-6355

RHAOregon OFFICE Monday - Friday 9:00am - 5:00pm PH: (503)254-4723 Fax: (503)254-4821 10520 NE Weidler St. Portland, OR 97220

Our Mission Statement says, “These members have joined together for the purpose of improving the success of the rental housing industry, enhancing the reputation of “landlords” by promoting professional management practices and assisting local public officials in various community endeavors relating to public and/or private housing.”

Here are a few of the classes being offered this month. It’s worth the small fee to sign up.

Online Tenant Screening Class 9/7, 9/22, 9/26 1031 Exchange 9/14 Fair Housing 9/21, 9/26 (continued on page 6) 4

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RHAOregon is committed to educating members to fair housing practices and policies. www.rhaoregon.org

RHA Mark Your Calendar DATE

EVENT

LOCATION

TIME

9/4

Labor Day

RHA Office

9/13

Board Meeting

RHA Conference Annex

5:30pm

9/16

New Member & Mentor Meeting

RHA Conference Annex

11:00am

9/20

Dinner Meeting

Saint Irene’s

6:00pm

10/11

Board Meeting

RHA Oregon Annex

5:30pm

10/18

Dinner Meeting

TBA

6:00pm

10/26

New Member & Mentor Meeting

RHA Conference Annex

6:00pm

INFORMATION

RHA office closed in observance of Labor Day

See page 3 SEE October Update

If you register and DO NOT SHOW or DO NOT CANCEL by the Friday before the dinner meeting you will be charged the FULL price of the dinner.

To purchase event tickets online visit: http://www.rhaoregon.org/store/category/events DATE

CLASSES

LOCATION

TIME

INFORMATION

9/7

Screening Class

Webex

7:00pm

9/14

1031 Soup to Nuts

RHA Conference Annex

6:30pm

Taught by Kelci Paiva, Beutler Exchange Group

9/21

Fair Housing

RHA Conference Annex

11:30am

Taught by Christian Bryant of IRC Real Estate & Property Management

9/22

Screening Class

Webex

11:00am

9/26

Screening Class

Webex

7:00pm

9/26

Fair Housing

Standard TV & Appliance

6:30pm

Taught by Christian Bryant at 3600 SW Hall Blvd, Beaverton, OR 97005

10/12

Mold Class

RHA Conference Annex

6:30pm

Mike Gardner of Real Estate Mold Solutions

10/19

The Dark Side of Property Management

RHA Conference Annex

11:30am

Christian Bryant of IRC Real Estate & Property Management

10/24

The Dark Side of Property Management

Standard TV & Appliance

6:30pm

Taught by Christian Bryant at 3600 SW Hall Blvd, Beaverton, OR 97005

10/28

Landlording 101

Celebrate Conference Center

9:00am

Taught by Mark Passannante, Attorney at Law SEE page 12

Class Policy

Those with prior registration to the class will be seated first. Walk-ins will only be accommodated once the class has started if space is available. Registered attendees who arrive 15 minutes after the start be aware that your chair may be filled. If you register for a class and then do not cancel at least 48hrs in advance, you will be charged for the class.

1031 Soup to Nuts

Fair Housing

The Dark Side of Landlording

Taught by Kelci Paiva of

Taught by Christian Bryant of

Taught by Christian Bryant of

Beutler Exchange Group

IRC Real Estate & Property Management

IRC Real Estate & Property Management

Kelci will bring you up-to-date on: Recent changes , Current trends, Fundamentals, Reverse and Improvement Exchanges, Dessert – 20+ scenarios illustrating the goals that can be achieved with exchanges.

We will teach you about Fair Housing Laws, common mistakes, and how to protect yourself from violation claims.

Domestic Violence and Death in your rental units are situations which must be handled very carefully so that you don’t open yourself up to liability.

Members $25.00, Non-Members $35.00 Register by Sep. 11 to save $5 www.rhaoregon.org

1 continuing education credit

Members $25.00, Non-Members $35.00 Register early to save $5

1 continuing education credit

Members $25.00, Non-Members $35.00 Register early to save $5 RENTAL ALLIANCE UPDATE SEPTEMBER 2017

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President’s Message CONTINUED FROM PAGE 4

Coming in October‌..

Mold clas 10/12 The Dark Side of Property Management 10/19, 10/24 Landlording 101 10/28 If you decide to sign up for one or more of these courses, I am sure you will see how valuable they are. And if they prevent you from making some of the common mistakes of our business, you can share with everyone that, just like all those sales in the shopping malls, you spent your time and money here and were saved!

We look forward to your continued participation!

Ron Garcia, RHA Oregon President

Keep Us Informed

Moved? Hired or fired a manager?

New email address or phone number?

Keep the RHAO office up to date with your current information.

Call the office with all changes: 503-254-4723

For Rent RENT Meeting Space Available

-Are you looking for a great place to have a meeting?

-Are you planning an event, but just not sure where to hold it?

935 square feet, audio and video available, small kitchen prep area.

Classroom/Banquet tables and chairs.

For more information contact: Ami Stevens at 503-407-3663 or RHA Oregon at 503-254-4723 6

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

www.rhaoregon.org

The $100,000 Mistake Many Landlords Unintentionally Make

by Christian Bryant President of IRC Real Estate / Property Management and R.P.M. Education

Fair Housing Act Violations – Unfortunately, even good landlords commit them.

continuing education class. This article merely touches on the surface of all that you should know.

As I travel around teaching classes to landlords, I hear way too many stories about the landlords that unintentionally commit Fair Housing Act (FHA) violations. These stories hit me especially hard because, if they would have attended one of my FHA classes they would have known how to avoid these mistakes. Don’t get me wrong though, I don’t believe for a second that all FHA violations are unintentional.

The sad reality is that most violations are committed by the very small percentage of landlords that make the rest of us look bad.

I can give you a general guideline to follow that will help you avoid the most common unintentional FHA violations. A landlord’s job is to provide the facts a tenant needs to determine what is best for them. A landlord does not have a right to influence the tenant’s decision. When you are creating your unit advertisement or answering questions about the property, this is very important to remember.

Did you stick to the facts and allow the tenant to determine why your unit is or is not ideal for them?

Typically, this all comes down to how you word things. A common mistake I see is when landlords are advertising a unit close to a school.

The FHEO Annual Report on Fair Housing came out earlier this year. This yearly report summarizes everything HUD/FHA related for the July 2015 – June 2016 fiscal year. There were 8,385 FHA violation complaints and of those that were found in violation (about 800) received $25,297,453 in civil penalties/ fines. That’s an average of close to $30,000 per violator. HUD civil penalties / fines have maximum limits that range from $19,787 - $98,935 per violation depending on the circumstances. Keep in mind that these are just the amounts that go to HUD and do NOT include the plaintiff’s actual damages, legal fees, and punitive damages. These can range anywhere from $10,000 to well into the millions in some cases.

After you factor in the defendant’s legal expenses defending their actions the total cost can quickly hit the $100,000 mark. Most landlords have less than 5 units and an expense like this will surely send them into bankruptcy and their properties into foreclosure.

For those that are intentionally discriminating, I say good riddance. Sadly though, there is always a small percentage of landlords penalized that did something as simple as advertising that their unit would be ideal for families with children, because it is close to a good school.

Of all the complaints filed, well above 75% of them involved some form of discrimination violation within the terms, conditions, privileges, facilities, advertising, and/or statements. That means that most violations occur before the tenant even applies for the unit. To learn the ins and outs of FHA & Discrimination laws, you really need to attend a www.rhaoregon.org

Incorrect, “Great rental unit across the street from Lincoln Elementary is ideal for a family with young children.”

Correct, “Great rental unit across the street from Lincoln Elementary School.”

A tenant that does not have a family could see the first example and assume that by saying it is good for families with young children, it is not a good choice for them. By sticking to the facts like in the second example, you don’t push them towards that assumption. The tenants with young children will naturally come to their own conclusion that your unit is ideal for them. Simply by changing the wording you still get to advertise the good things about your unit without unknowingly committing a FHA violation.

You allow the tenants to decide if your unit is ideal for them without nudging them in either direction.

Personally, I don’t disagree with any of the FHA / Discrimination laws and I am not proposing that we change them. They exist to provide some protection for people that truly need it. I simply want to point out the risks for landlords and thus the importance of attending continuing education classes on a regular basis. There are very simple things that you can do to protect yourself, but you don’t know what you don’t know. Right?

If you’re interested in learning more about Fair Housing laws and potential missteps consider registering for Christian’s class on 9/21 or 9/26. See page 5 for more details.

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Vagrants: What is a landlord to do?

by Bluestone & Hockley

A significant increase of vagrancy and trespassing has been observed at many of the properties we manage around the Portland area. Properties of all types (residential, commercial, etc.) are utilized for cell phone charging, washing, dumpster diving, drug use and sleeping, often resulting in tenants being harassed and leaving managers feeling helplessly frustrated. Unfortunately, law enforcement is either unable or unwilling to provide meaningful assistance and unwelcomed vagrants are just pushed from one property to the next.

Landlords have a few choices, but prevention is our strongest tool: • Lighting: Ensuring that the property is well lit with photo/motion sensors is one of the best deterrents and will help improve resident safety.

• Landscaping: Bushes need to be trimmed and trees limbed up. Clear sightlines and eliminating concealed areas improves safety and makes the property less desirable to camping and nefarious activities.

• Fencing & Gates: Coded gates and tasteful fencing can communicate inaccessibility to passersby. Reducing cross and through traffic on the property can be an impactful deterrent.

• Secure Trash Areas: Modifying trash receptacles with locking mechanisms or enclosing them entirely will reduce the mess caused by dumpster diving. Be mindful, however, that modifications do not include things such as razor wire which may send the wrong message or be off-putting to prospective tenants.

• Cameras: Cameras can be an important deterrent to unwanted behavior and help document issues if law enforcement becomes involved. Fake cameras are available for a fraction of the price and also produce a strong deterrent.

• Irrigation: Strategically placing sprinkler heads and programming the timer to water frequently throughout the night is one of the most proactive ways to make a property inhospitable to unwanted trespassers.

• Security Patrols: Private security companies are affordable and available to check on a property day and night. When engaging these services, it is recommended that the contract include foot patrols, not just ‘drive-bys’. Armed agents are effective when directing people to leave the premises.

• Community Support: Homelessness, vagrancy and the breadth of addiction and medical issues that 8

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

plague certain populations are not law enforcement issues – they are examples of where social services are not meeting the needs of the citizenry. Many localities offer or partner with non-profits to provide urgent support to intoxicated individuals. Portland’s Central City Concern offers ‘sobering stations’ and CHIERS, a service that transports people to those sobering stations. Many services are available and often are much more effective than calling the police.

Landlords have many cost effective options to make their properties safe for tenants and unattractive to trespassers. Smart planning and a few upgrades will help landlords continue to provide safe spaces for people to live and work through the summer and beyond.

What efforts have made your property successful in reducing issues associated with vagrancy and trespassing?

www.rhaoregon.org

5 Easy Steps to Deal with Resident Complaints

by Petra Marquart

“Oh no! Here comes that woman from apartment 302.

You know, the one who’s always complaining”.

Nothing can ruin a good day more quickly than a resident with a complaint! You see them coming through your office window and want to hide in the closet. Or, you see their name displayed on caller ID and you let it go to voicemail. Who wants to deal with an unhappy resident?

Well, if you’re smart, you do! As difficult as critical remarks can be to hear, it’s much worse if unhappy residents choose instead to tell everyone else around them. Statistically, only four out of 100 unhappy customers will ever tell you what’s really on their mind. 96% of residents with a complaint will never tell you, but will tell on average 14 to 20 other people about their issue, situation or problem. Properties that encourage honest feedback – yes, complaints – have the opportunity to not only remedy problems before they grow more expensive, but also have the chance to build strong resident relationships through extraordinary service and keeps residents from telling others about their unhappiness. To assist you in making the most out of critical feedback, here are five easy steps to effectively deal with a complaint.

1. Be Present Assure them you are listening through good eye contact. Even if there are distractions around you, keep your attention on them. Verbal and non verbal attends (back-channeling cures). This is when you respond to what they’re saying with “I see or okay or hmmm.” Be sure you don’t overdo this. If you could record the sound in the room during this interaction, their voice would comprise of 90% of the sound and yours only 10%.

2. Value Their Opinion or Feedback “Seek first to understand, then to be understood.” – Stephen Cov-Ey 3. Tell Them Exactly What You are Going to Do Instead of just saying, “Okay, I’ll let someone know,” say, “We have our staff meetings on Monday mornings.

I’ll bring your situation up at this Monday’s meeting and then right after that, I’ll have someone let you know what we’ve decided.”

4. Thank Them for Their Honesty If they tell you, they won’t tell between 14 to 20 people how unhappy they are. This not only saves your reputation, but raises the percentage of residents retained.

5. Genuinely Apologize (Even if you’re not at fault or don’t feel like it!) This is a bitter pill to swallow and a lot of people refuse to do it. But, if you can get your ego out of the way and sincerely apologize, many times the situation will be forgotten, the mistake forgiven and the relationship saved.

Petra Marquart, CAM, is an international keynote speaker and best-selling author. You can contact Petra at info@petramarquart.com or visit her website at petramarquart.com.

Reprinted with permission of the Apartment Owners Association of California, Inc. http://www.aoausa.com

Questioning: This lets them know you’re interested.

When you exude a “Tell me more…” attitude, they will be more relaxed and will more easilyshare what’s upsetting them.

Active Listening: This is when you paraphrase what they are saying or restate it in your own words. “Let me be sure I understand. You say your refrigerator hasn’t been working for about a month and we’ve been in to fix it three times and it’s still not working. Is that correct?” www.rhaoregon.org

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Labor day: Mon. September 4, 2017

Thanksgiving Day: Thurs. November 23, 2017

Black Friday: Fri. November 24, 2017

Christmas Day: Mon. December 25, 2017

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RENTAL ALLIANCE UPDATE SEPTEMBER 2017

www.rhaoregon.org

Choosing Paint Color Palettes for Your Residential Units and Common Spaces Brought to you by Kilz

Frequently asked questions answered by the color experts at KILZ® Paint, the makers of Complete Coat Paint-and-Primer-In-One. Choosing paint color palettes for residential units and common spaces is a task many painters and property managers struggle with. So, we spoke with the color experts at KILZ® Paint, the makers of Complete Coat Paint-and-Primer-In-One, for their solutions to some of the hardest paint puzzles.

Q. How do you choose multiple colors for common spaces?

When experimenting with multiple colors, pair colors that share a connection to each other. Opt for colors that sit next to each other on the color wheel, are complementary to each other (violets with yellows, orange hues with blues, for example), or that have the same undertone. This will allow their natural harmonies to create smooth transitions between interior spaces.

Another easy way of creating a palette for common spaces is by selecting various shades from the same color family. Lighter, darker, brighter, or softer versions of the same color can be layered in as accents for a cohesive look.

Q. What types of colors make common spaces feel bigger?

Although color choice is mostly subjective, certain colors have been recognized universally as evocative of particular feelings and reactions that virtually everyone recognizes. Light, cool colors, for instance, tend to create a distancing effect, stretching the perception of proximity and expanding the feel of a room.

Q. What types of colors are associated with luxury?

In the United States, the colors that make a space feel luxurious and sophisticated include black, white, gold, and deep, rich purple.

Q. What do you suggest for improving the durability of a color?

Neutrals (grays, whites, tans, taupes) can significantly expand the life of a wall color. These tones support a wide variety of styles and are easily updated by changing out accent colors. www.rhaoregon.org

Q. How do you pair interior unit color with exterior common space color?

Exterior and interior trends evolve at their own pace.

For exteriors, color changes are mainly determined by functional factors rather than fashion. In the case of interiors, it depends heavily on the mood and style of the room. To bridge the difference, it is good practice to keep at least one color in common.

Update all other accents as necessary to keep your spaces from feeling dated.

Q. How many colors create a cohesive complex aesthetic?

Three—a main color, trim color, and accent is the industry standard for color combinations.

Q. Is there a rule of thumb for choosing exterior colors versus interior colors?

Due to the large surface areas in exterior applications, color presence comes across with greater intensity outdoors. For this reason, it’s advisable to select neutrals or neutralized colors for outside. Bright colors are best reserved for use on smaller surfaces, as accents.

Q. Once our colors have been determined, what finishes work for an interior space?

Selecting the right interior sheen largely depends on the use and condition of the room. Matte finishes, such as flat and eggshell, are great for use in lowtraffic areas, or when the walls have imperfections one would like to hide. Higher sheens, such as satin and semi-gloss, provide greater durability and scrubability, and are excellent choices for high-traffic areas. They’re not ideal, however, for walls with uneven textures or blemished surfaces.

Q. How should door colors be chosen for units?

Apartment door colors can be conservative or expressive as desired. Black, brown, charcoal, beige, and white are the classic door color choices for their neutrality and versatility. However, if the complex management permits, awe-inspiring door colors like red, coral, aqua, yellow, or even bright green provide a fun punch of color and can be useful for distinguishing floors and/or units. Remember, front doors are the first impression of the home, so be sure it’s a good one.

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LANDLORDING 101 All Day Class Saturday October 28, 2017 9 - 5:00pm (includes lunch)

From the application process through terminating of tenancy, learn all the essentials of property management through Landlording 101 Book a framework of forms geared for Oregon law. This class is instructed by the venerable Mark Passannante, Attorney at Law, Past President of RHA Oregon and rental property owner himself from whom you will learn valuable and successful management methods.

Mark Passannante, Instructor

• Have legal rental questions? Ask now!

• What should I have on my applicant screening criteria?

• Do I really need a list of criteria?

• Do I have to send out a denial to every applicant I screen?

• Can my tenant deny me entry even when I have given proper 24-hour notice to enter?

• Is charging a pet deposit on a service animal legal?

• Is there a legal deadline for the Final Accounting Form?

• How much of security deposit is enough?

• How do I screen Section 8 applicants for income?

~ Six Continuing Education credits are available with this seminar ~ COST: $120 Members OR $170 Non-member Register by Monday October 23, 2017 and receive an early registration discount of $20 Place: Celebrate Conference Center 15555 SW Bangy Rd., Lake Oswego, OR 97035

Rental Housing Alliance Oregon

Pre-registration is required. If you register for a class and then do not cancel at least 48 hours before the class and/or do not show you will be charged the full price of the class.

Non-member payment must accompany registration form.

NAME(S) PHONE

EMAIL

ADDRESS Form of payment: card.

CITY Account (members only)

STATE

ZIP

Check OR Call RHA Oregon to register and pay by credit

TOTAL: $ 10520 NE Weidler, Portland, OR 97220 P: 503-254-4723 F: 503-254-4821 12

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

www.rhaoregon.org

2

This year’s winning Fair Housing Council of Oregon Poster was drawn

by Sophia Jordan and Hannah Dirsa, 5th graders at Duniway Elementary

www.fhco.org www.rhaoregon.org

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RENTAL ALLIANCE UPDATE SEPTEMBER 2017

www.rhaoregon.org

The Secret to Creating a Successful Property Management Team

by Christina Burch, of PropertyManager.com, a Service of AppFolio

Any business leader knows that the secret to company success starts with a solid team. Well-equipped team members who possess the right attitude and can create value for a company are highly sought after – and rightfully so. They hold a large stake in the business, and as a property manager or owner, you also need to invest in the right talent. While you might be concerned with upgrading your technology, focus on building a healthy team early on, and you’ll have the right foundation for success.

be encouraged to consult trade schools, community colleges, and online resources. Make sure your company is a big encourager of employee advancement, which reduces turnover and sparks the continuous improvement model mentioned above. You can also take advantage of training offered by vendors. This could include IT training for computer systems, maintenance workshops offered by the appliance and HVAC companies that supply your equipment, or a Q&A with representatives who service your accounting or property management software.

Here are three suggestions to get you started.

Start with the right people

Get organized

Human capital – your staff – can make or break an organization. Getting the interview process right is key to recruiting, hiring, and retaining a superior property management team. Screen candidates thoroughly before scheduling a telephone or face-to-face interview. During the interview, try to identify team players – not just someone looking for another job. The following questions provide more depth than the traditional “Why should I hire you?” questions.

1. What is the hardest challenge you faced at your previous job? How did you resolve this issue?

2. Where do you want be in 5 years? In another position with this company? Running your own business?

3. What kind of company culture brings out the best in you?

4. Have you ever suggested a change that led to saved money, improved working conditions, or enhanced customer service for a past employer?

Become problem-solving experts Every business is exposed to unusual circumstances.

Sometimes there are dozens of things that come up in a single week that don’t fit the original job description.

Whether they’re dealing with renters, owners, maintenance issues, or the changing housing market, your team should be ready to face a problem head on so operational performance doesn’t suffer.

A great way to help keep your team informed about past challenges and successful solutions is through regular round table staff meetings. Ongoing education and professional development opportunities that help with routine job responsibilities should also be available. For example, those looking to get their real estate license or expand their career within property management should www.rhaoregon.org

This should go without saying but a cluttered environment is not conducive to high performance. Clean out the clutter.

Organize your files. Update your employee handbook and emergency preparedness plans. Post a list of contact information for key employees and vendors. Your staff and your customers will appreciate the effort and you will see positive benefits immediately.

Your office design and organization should also reflect the core values of your property management company.

Make sure you have sufficient collaborative space and private meeting rooms so employees can choose which environment works best to tackle complex work or discuss sensitive issues with clients.

Leading your team for a successful future.

When you hire right, offer ample support, and host a wellorganized space that inspires productivity and creativity, you position yourself and your team to succeed. Above all, represent your company well in the way you treat your employees. Instill a sense of honesty and openness that conveys your commitment to the community as a whole.

As the team leader, you should encourage both positive and negative feedback so every member of your staff feels comfortable offering suggestions and ideas. This will lay a solid foundation for a long-term partnership with shared goals and a vision for success.

AppFolio provides web-based property management software that allows residential property managers to more effectively market, manage and grow their business. AppFolio’s software solution includes complete accounting functionality, integrated marketing, resident screening, online payments and property management. AppFolio is committed to industry education and is the provider of PropertyManager.com and GreenPropertyManagement.com-two online education resources for property managers. To learn more, please visit us at www.appfolio.com or call 866.648.1536.

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A special thank you to the 2017 Starry Night Sponsors

Acorn Property Management Alita Dougherty Anderson & Associates Apollo Drain Beutler Exchange Group, LLC Broer & Passannante P.S. BT Construction Colwood Golf Center Contract Furnishings Mart CW Trisef From Here 2 There Frost Integrated Pest Management The Garcia Group Gateway Property Management Goose Hollow Window Company, Inc. Inkberry Printing and Promotional John’s Waterproofing Co Kennedy Restoration Ken Schriver LizC real Estate

Massage to the Maxx Mihyun Pratt N. Corwin Photography Northwest Pest Control Phil & Sue Owen Portland Tax Company Cindy Robert- Rainmakers LLP Real Estate Roofing RHA Oregon Robinson Financial Group Seal Coat Specialties Servpro Squires Electric Stegmann Agency Untapped Uptown Property Management William & Tina Brown Special thanks to AJ from Uptown Market for providing the beer

A big Thank you to all those who donated to the Starry Night Event. This year we earned $3650.41.

RHA Oregon will donate money to Snow Cap Community Charity for their efforts to provide clothing, food, and advocacy for the poor.

A BEAUTIFUL STARRY NIGHT! On July 19, 2017, we had our 4th annual Under A Starry Night party at the Rental Housing Alliance Annex, which flows into the parking lot for a fun filled evening shared with members and friends of the association. The weather, food, and drinks were terrific and the auctions lively! This event couldn’t happen without a big thank you to your RHA Oregon Board, who contribute their time, talents and gifts every year! Special thank you to Phil Owen and Jim Herman who always get our building in tip top shape for the party, to Elaine Elsea and Jackie Jordan for decorating the space so beautifully! Thanking AJ Shepard for bringing and donating the beer each year and donating his staff (Roni at UPTOWN Properties who helped secure donations). Our wonderful Starry Night committee; Ami, Elaine, Jackie, Roni, Katie and Cari, you are priceless! And, then there is Cindy Robert, our Lobbyist who has donated the wine for the party every year and then, this year surprised us in the middle of the auction with a donation by her and her husband Doug of their beach house at Olivia Beach in Lincoln City, that donation alone brought in $ 850.00, thank you both very much! For those of you who donated gifts big and small, they all made a difference and we were able to add $ 3,650.00 to our Community Relations/Donations Committee through which Snow Cap will benefit, along with a couple of other charities that will be announced this year. Something new we did this year was bring non-perishable food items for Snow Cap’s food pantry and we gathered 82 Lbs. of food to help the hungry this year!

Please join your association next year in this wonderful event and we promise you a beautiful evening, great friends, and a very fun way to give back to your community. Your Starry Night Committee: Lynne Whitney Ami Stevens Elaine Elsea Jackie Jordan Katie Poole-Huss Cari Pierce 16

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

www.rhaoregon.org

Opportunities Available GETTING INVOLVED IS IMPORTANT WHEN IT COMES TO MAKING A DIFFERENCE. RHA OREGON IS ALWAYS LOOKING FOR ACTIVE MEMBERS WHO WANT TO GET INVOLVED WITH AN EVER CHANGING ORGANIZATION AND INDUSTRY. THE FOLLOWING IS A LIST OF COMMITTEES THAT NEED YOUR INVOLVEMENT. CONTACT RHA OREGON AND GET INVOLVED

RHA Oregon LIST OF COMMITTEES Building

Chair: Phil Owen PH: 503-244-7986

Community Relations/Donations Chair: Lynne Whitney PH: 503-284-5522

Dinner/Program Chair: AJ Shepard PH: 360-772-6355

Education

Chair: Katie Poole-Hussa PH: 541-968-1703

Forms

Chair: Mark Passannante PH: 503-294-0910

House

Chair: Lynne Whitney PH: 503-284-5522

RHA Oregon LOBBYIST Cindy Robert PH: 503-260-3431

Legislative

Chair: Phil Owen PH: 503-244-7986

Membership

Chair: Elizabeth Carpenter PH: 503-314-6498

RHA Oregon OFFICE TEAM Cari Pierce, Office Manager Cari@rhaoregon.org

Pam VanLoon, Bookkeeper Pamv@rhaoregon.org Menolly Walter, Member Services Rep. Menolly@rhaoregon.org

Office

Chair: Phil Owen PH: 503-244-7986

Government Relations Chair: Phil Owen PH: 503-244-7986

Gresham Liaison Jim Herman PH: 503-645-8287

Marketing

Chair: Tamara Collins PH: 503-873-5650 www.rhaoregon.org

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

1031 EXCHANGES / REITS TENANCY IN COMMON Beutler Exchange Group, LLC P.503-748-1031, P.844-414-1031 Email: toija@beutlerexchangegroup.com www.BeutlerExchangeGroup.com Peregrine Private CapitalCorp P.503-241-4949 5000 Meadows Rd. #230, Lake Oswego, OR 97035 rs@peregrineprivatecapital.com ACCOUNTING/BOOKKEEPING Balancing Point, Inc., Sandy Buhite-Landis P.503-659-8803 C.503-504-9466 8189 SE Clackamas Rd., Milwaukie 97267 Email: info@balancingpt.com The Cobalt Group Accounting and Business Consulting 1100 NE 28th Ave., Ste 100, Portland, OR 97232 P.503-239-8432 Email: info@thecobaltgrp.com Portland Tax Co. Full Service Tax and Accounting P. 503-258-0700 F. 503-256-1527 ADVERTISING / MARKETING From Here 2 There Helping solve business challenges to reach your goals.

Ami Stevens, P.503-407-3663 Email: astevens@fromhere2there.com

Rental Housing Journal P.503-221-1260 News for Ppty Managers & Owners www.thelandlordtimes.com APPLIANCE-SALES ONLY G&C Distributing Company Tony Kavanagh, P.503-288-0221 1205 NE 33rd, Portland, OR 97232 Standard TV & Appliance Joe Mosee & Cathy Mosee P.503-619-0500, C.503-888-6927 3600 SW Hall Blvd, Beaverton 97005 APPLICANT SCREENING Complete Screening Agency LLC Jacob Turner & Tiffany Webb P.800-827-3130 www.complete-screen.com Email: info@complete-screen.com National Tenant Network Marcia Gohman P.503-635-1118, F.503-635-9392 P.O. Box 21027, Keizer 97303 www.ntnonline.com RHA Oregon P.503-254-4723, F.503-254-4821 Fast,affordable tenant screening www.rhaoregon.org Email: info@rhaoregon.org

ASPHALT PAVING Hal’s Construction, Inc. CCB#34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: office@halsconstruction.com ASSOCIATIONS Metro Area Smoke Free Housing Project P.503-718-6145 www.smokefreeoregon.com ATTORNEYS Bittner & Hahs, P.C. Andy Hahs, P.503-228-5626 4949 SW Meadows Rd #260 Lake Oswego, OR 97035 Broer & Passannante, P.S. Mark G Passannante, P.503-294-0910 1001 SW Fifth Ave, Ste. 1220, Portland, OR 97204 Warren Allen LLP Jeff Bennett. P.503-255-8795 850 NE 122nd Ave. Portland, 97230 Protecting landlords’ rights in Oregon and Washington for over 25 years Law Offices of Richard Schneider, LLC P.503-241-1215, www.rbsllc.com 2455 NW Marshall St #11 Portland 97210, Business formation - LLCs Scott A. McKeown, P.C. Scott McKeown, P.503-224-1937 8700 SW 26th Ave Ste S. Portland, 97219 Email: scottmckeown@comcast.net BASEMENT WATERPROOFING John’s Waterproofing, CCB# 15830 Crawlspace Waterproofing P.503-233-0825 Fully Staffed www.johnswaterproofing.com CARPET CLEANING Americlean Inc., Since 1972 We are very good at what we do Frank Porter, P.503-771-0554 Email: info@iloveamericlean.com www.iloveamericlean.com Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching,repairs and flood service.

Email: marksandstrom321@comcast.net

VISIT www.fhco.org FAIR HOUSING COUNCIL OF OREGON

RENTAL HOUSING ALLIANCE OREGON SUPPORTS FAIR HOUSING RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates.

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RENTAL ALLIANCE UPDATE SEPTEMBER 2017

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

O’Meara Carpet Cleaning P.503-538-1983, 503-620-5005 Cleaning, Pet Odor CARPET SALES Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching,repairs and flood service.

Email: marksandstrom321@comcast.net Contract Furnishings Mart - Vancouver Jennifer Evans P.360-896-6150, Toll free: 800-267-6150 11013 NE 39th St., Vancouver, WA 98682 Email: jennifer.evans@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Portland Roger Harms P.503-230-1250, Toll free: 800-275-6722 915 SE Sandy Blvd., Portland, OR 97214 Email: roger.harms@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Hillsboro Rebecca O’Neill P.503-716-4848, Toll Free: 866-498-9850 4865 NW 235th Ave., Hillsboro, OR 97124 Email: rebecca.oneill@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Tigard Jim Plath P.503-542-8900, Toll Free: 800-935-1250 14190 SW 72nd Ave. #110, Tigard, OR 97224 Email: jim.path@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Clackamas Patrick VonPegert P.503-656-5277, Toll Free: 877-656-5232 15140 SE 82nd Dr., Clackamas, OR 97015 Email: patrick.vonpegert@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Beaverton Nicole Dehaan P. 503- 207-5230, Toll Free: 844-214-4220 6050 SW Arctic Dr., Beaverton, OR 97005 Email: nicole.dehaan@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Gresham Ross Williams P. 503-328-7260, Toll Free: 877-824-4236 3108 NE 181st Ave., Gresham, OR 97230 Email: ross.williams@cfmfloors.com www.cfmfloors.com The Floor Store Joe Billarreal, P.503-408-6488 5628 SE Woodstock Blvd, Portland, OR 97206 Email: joe@floorstoreportland.com Coin-Op Laundry Wash Laundry Coin/Credit/Debit Laundry Equipment & Service Ed Coon P.971-808-7828 ecoon@washlaundry.com Email: www.washlaundry.com

COLLECTION AGENCIES Anderson & Associates Credit Services, LLC P.503-293-5400, F.503-813-2159 P.O. Box 230286, Portland, 97281 Email: andersoncollectionagency@gmail.com CONCRETE Hal’s Construction, Inc. CCB# 34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: office@halsconstruction.com Metro Sidewalk Repair P. 503-875-7900 Concrete Water Proofing, Maintenance & repair and new structure installation DOORS Goose Hollow Window Co Inc. CCB# 53631 Mary D. Mann, P.503-620-0898 Email: marymann@goosehwc.com Goosehwc.com Energy Trust Trade Ally DUCTLESS HEATING & COOLING Oregon Ductless, Inc. CCB#204219 Aaron McNally, P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com ELECTRIC On Electric P.503-288-2211 14865 SW 74th Ave., #170 Tigard, OR 97224

EVICTIONS Action Services Wally Lemke, P.503-244-1226 15 82nd Dr., #20 Gladstone, OR 97027 Your eviction & process Service Specialist IRC Property Management 50% discount for new property management clients P. 503-999-0477 Email: info@ricenterprises Landlord Solutions P.503-242-2312, F.503-242-1881 P.O. Box 7087, Portland, OR 97007 Online evictions & First Appearance www.landlord-solutions.com FINANCIAL SERVICES American Commercial Mortgage Network Al Williams, P.206-264-1325 1366 91st Ave. NE Clyde Hill, WA 98004 Chase Commercial Term Lending Tom Barbour, P.503-598-3657 Steve Mozinski, P.503-598-3661 Email: steve.mozinski@chase.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com Vince Kingston Mortgage Loan Officer NMLS #291740 Eagle Home Mortgage P. 971-221-8525 direct Email: vince@vincekingston.com

Rental Housing Maint Service CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com

FIRE / WATER DAMAGE RESTORATION Kennedy Restoration Restoring Lives...Rebuilding Properties Since 1950 P. 503-234-0509 PDX, OR 360-693-5288 VAN, WA www.kennedyres.com

Squires Electric Joe Squires, P. 503-252-1609 657 SE Yamhill St., Portland, OR 97214 www.SquiresElectric.com

Servpro NW Portland Serving the entire state of Oregon P. 503-283-3658 F. 503-444-7130 www.servpronwportland.com

EMERGENCY WATER DAMAGE WaterBear Cleaning & Restoration Water Removal, Dryout Mold/Sewage clean up P.503-554-0417

FIRE SAFETY Tualatin Valley Fire & Rescue Eric T. McMullen, P.503-612-7000 7401 SW Washo Ct. Ste 101, Tualatin, OR 97062 Email: eric.mcmullen@tvfr.com

ENERGY EFFICIENCY Energy Trust of Oregon Existing Multi Family 421 SW Oak St., Suite 300, Portland, OR 97204 P. 1-877-510-2130 www.energytrust.org/multifamily

FLOOR COVERING Contract Furnishings Mart - Vancouver Jennifer Evans P.360-896-6150, Toll free: 800-267-6150 11013 NE 39th St., Vancouver, WA 98682 Email: jennifer.evans@cfmfloors.com www.cfmfloors.com

ESTATE PLANNING Law Offices of Richard Schneider, LLC P.503-241-1215 2455 NW Marshall St #11 Portland, OR 97210 www.rbsllc.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

Contract Furnishings Mart - Portland Roger Harms P.503-230-1250, Toll free: 800-275-6722 915 SE Sandy Blvd., Portland, OR 97214 Email: roger.harms@cfmfloors.com www.cfmfloors.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates. www.rhaoregon.org

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

Contract Furnishings Mart - Hillsboro Rebecca O’Neill P.503-716-4848, Toll Free: 866-498-9850 4865 NW 235th Ave., Hillsboro, OR 97124 Email: rebecca.oneill@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Tigard Jim Plath P.503-542-8900, Toll Free: 800-935-1250 14190 SW 72nd Ave. #110, Tigard, OR 97224 Email: jim.path@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Clackamas Patrick VonPegert P.503-656-5277, Toll Free: 877-656-5232 15140 SE 82nd Dr., Clackamas, OR 97015 Email: patrick.vonpegert@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Beaverton Nicole Dehaan P. 503- 207-5230, Toll Free: 844-214-4220 6050 SW Arctic Dr., Beaverton, OR 97005 Email: nicole.dehaan@cfmfloors.com www.cfmfloors.com Contract Furnishings Mart - Gresham Ross Williams P. 503-328-7260, Toll Free: 877-824-4236 3108 NE 181st Ave., Gresham, OR 97230 Email: ross.williams@cfmfloors.com www.cfmfloors.com J & B Hardwood Floors, Inc Jim Cripps, P.503-519-4920 Email: jandbhardwoodfloors@gmail.com

Certified Services CCB# 184070 Full service repairs and Maintenance Mark Sandstrom, P.503-313-7963 Email: mpsandstrom@comcast.net Clear Water Construction Services Providing all types of repairs & maintenance P. 503-974-6654 www.cwcsnw.com Rental Housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all

American Family Insurance Auto/Home/ Life/ Commerical Larry Thompson Agency P.503-924-2200, F.503-924-2202 15573 SE Bangy Rd., Ste. 220, Lake Oswego, OR 97035

Wieder Works - Darren J Wiederhold Residential Property Maintenance CCB#164323 P. 503-260-2133 ~ F. 503-669-5133 Email: d.wiederworks@yahoo.com I do a little bit of almost everything!

Northwestern Mutual Financial & Retirement Planning Charlene Quaresma, P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

HAULING Junk Away Hauling CCB# 177966 P. 503-517-9027 Licensed bonded insured trash outs Email: joejunkaway@gmail.com

Robinson Financial Group Rita J. Robinson, P. 503-557-4997 Group & Indiv. Health Insurance

HEATING & COOLING Midway Heating Co. CCB# 24044 P.503-252-4003 12625 SE Sherman St., Portland, OR 97233 Oregon Ductless, Inc. CCB#204219 Aaron McNally, P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com

Rental Housing Maint Svcs CCB# 163427 Gary Indra, P.503-678-2136 Vinyl, VCT, Ceramic, Hardwood

Pyramid Heating & Cooling CCB#59382 P.503-786-9522 Serving the Portland Metro area Email: info@pyramidheating.com

The Floor Store Joe Billarreal, P.503-408-6488 5628 SE Woodstock Blvd., Portland, OR 97206 Email: joe@floorstoreportland.com

Willamette HVAC - CCB#56951 P. 503-259-3200 www.willamettehvac.com Residential, Commercial and oil Service

FORMS RHA Oregon Attorney drawn, Up-to-date Rental Forms P.503-254-4723 F.503-254-4821 www.rhaoregon.org

HEATING OIL Midway Heating Co. CCB# 24044 P.503-252-4003 12625 SE Sherman St. Portland, OR 97233

GENERAL CONTRACTORS Clear Water Construction Services - CCB# 194703 Both Residential & Commercial Service P. 503-974-6654, F. 503-217-0308 Email: daleh@cwcsnw.com Web Site: www.cwcsnw.com

HEATING OIL TANK Soil Solutions Environmental Services Tank Locating, Sampling, Decommissioning and DEQ Certified Clean-ups P. 503-234-2118 Email: info@soilsolutions-environmental.com www.soilsolutions-environmental.com

Servpro NW Portland Serving the entire state of Oregon P. 503-283-3658 F. 503-444-7130 www.servpronwportland.com Uptown Properties CCB# 198205 AJ Shepard P. 360-772-6355 Full Service General Contractor, Licensed & Bonded www.uptownpm.com HANDYMAN Bluestone & Hockley Real Estate Services Chuck Hodges, P.503-222-3800 9320 SW Barbur Blvd. Ste 300, Portland, OR 97219 Email: main@bluestonehockley.com

INSURANCE AAA Oregon Insurance Agency Home-Auto-Comerical-Life Antoinette (Toni) Bradfield P. 503-219-6260 600 SW Market St., Portland, OR 97201 E-mail: toni.bradfield@aaaoregon.com

HOUSING AUTHORITIES Housing Authority of Portland Jill Smith, P.503-802-8565 135 SW Ash St., Portland, OR 97204 INSULATION Goose Hollow Window Co inc CCB#53631 Mary D. Mann, P.503-620-0898 Energy Trust Trade Ally www.goosehwc.com Email: marymann@goosehwc.com

State Farm Insurance Paul Toole, P.503-655-2206 6105 W ‘A’ St. #B, West Linn, OR 97068 Stegmann Agency Farmers Insurance John Sage, Insurance Specialist Insuring Property Owners for 25 years P.503-667-7971, F.503-666-8110 202 SE 181st Ave. #201, Portland, OR 97233 Email: john.lstegmann@farmersagency.com Wolter Van Doorninck,CPCU Elliot, Powell, Baden & Baker P.503-227-1771, F.503-274-7644 1521 SW Salmon, Portland, OR 97205 www.epbb.com Email: wvandoorninck@epbb.com INVESTMENT SERVICES Peregrine Private Capital Corp P.503-241-4949 5000 Meadows Rd., #230, Lake Oswego, OR 97070 Email: rs@peregrineprivatecapital.com RareBird Investor Network Education & networking for Ptld real estate investors P. 503-451-0545 rarebirdinvestors.com MASON CONTRACTORS D&R Masonry Restoration Inc. CCB# 99196 Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd, Milwaukie, OR 97222 www.drmasonry.com MOLD Good Affordable Roofing Services LLC CCB # 208939 For all things mold we do it Good & Affordable Call today 971-312-7767 Email: goodaffordableroofingservices@gmail.com www.goodaffordableroofingservice.com Real Estate Mold Solutions Lynne Whitney, P.503-232-6653 Free inspections, Testing and Remediation www.realestatemoldsolutions.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates.

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Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

MOVERS-HOUSE Emmert Development Co Terry Emmert, P.503-655-9933 11811 SE Hwy 212, Clackamas, OR 97015 PAINT / PAINTING Rental Housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Prof. Interior & Exterior painting Email: garyindra@rentalrepairs.com Richard Hallman Painting CCB# 142467 Rick Hallman, P.503-819-1210 Quality Interior Painting Since 1992 PAINT REMOVAL Timby’s Dipstrip Tim P. 503-240-9841 We Get The Lead Out www.dipstrip.com PEST CONTROL Frost Integrated Pest Mgmt P.503-863-0973 Residential.Commercial.Multi Family www.frostpestfreezone.com

PRINTING & PROMOTIONAL PRODUCTS Inkberry Print & Promotional Logo’d Promotional Products, Signs & More Pamela Maio, P. 503-706-7711 Email: inkberryprinting@comcast.net www.inkberryprinting.com PROPERTY MANAGERS Acorn Property Management, LLC - PDX Katie Poole-Hussa, Property Manager Office: 971-352-6760 Cell: 541-968-1703 www.acornpm.net Action Management Wendi Samperi P.503-710-0732 Alpine Property Mgmt & Maintenance Tiffany Laviolette, P.503-641-4620 4800 SW Griffith Dr., #209, Beaverton, OR 97005 www.alpinepdx.com Bluestone & Hockley Real Estate Service Cliff Hockley, P.503-222-3800 9320 SW Barbur Blvd. Ste 300, Portland, OR 97219

NW Pest Control Bruce Beswick, P.503-253-5325 9108 NE Sandy Blvd., Portland, OR 97220 www.northwestpest.com Email: nwpestcontrol@aol.com

Fox Management, Inc. Tressa L Rossi, P.503-280-0241 C.503-750-8124 F.503-280-0242 2316 NE Glisan St., Portland, OR 97232 Email: tressa@foxmanagementinc.com

Orkin Pest Control Dan Wolcott, Account Manager & Inspector P.503-384-8384 Email: dwolcott@orkin.com

Gateway Property Mgmt P.503-303-8545 www.gatewaypdx.com Property Management Done Right

PLUMBING / DRAIN CLEANING Apollo Drain P.503-822-6805 www.apollo-drain.com facebook.com/apollodrain 24 hour emergency service We gladly quote prices over the phone

IRC Property Management Full Service & Hands-On Management Residential & Commercial P. 503-999-0477 / info@ircenterprises.com

MJ’s Plumbing CCB#36338 Michael LeFever, P. 503.261.9155 1045 NE 79th, Portland, OR 97213 ProDrain & Rooter Svcs Inc West 503.533.0430 East 503.239.3750 Drain Cleaning/Plumbing www.prodrainpdx.com Rental Housing Maint. Svcs CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com Soil Solutions Environmental Services Sewer inspection and repair P. 503-234-2118 Email: info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com

Kinetic Properties HONESTY, INTEGRITY, TRANSPARENCY P. 503-305-7204 or 503-305-7365 PO Box 903, Canby, OR 97013 www.kineticpropertiesllc.com

RareBird Property Management P. 503-926-6214 info@rarebirdproperties.com www. rarebirdproperties.com Tangent Property Management, Inc. Ann-Marie Lundberg P. 503-594-2101 www.tangentpm.com The Cobalt Group Accounting and Business Consulting 1100 NE 28th Ave., Ste 100, Portland, OR 97232 P. 503-239-8432 Email: info@thecobaltgrp.com The Garcia Group Ron Garcia, P. 503-595-4747 5331 SW Macadam Ave. Suite 361, Portland, OR 97239 www.garciagrp.com Uptown Properties Chris Shepard, P.520-204-6727 2830 NW 29th, Portland, OR 97210 www.uptownpm.com Voss Property Management Richard Voss, P.503-546-7902 6110 N Lombard St. Portland, OR 97203 RADON Soil Solutions Environmental Services Radon Testing and Mitigation P. 503-234-2118 Email: info@soilsolutions-environmental.com www.soilsolutions-environmental.com REAL ESTATE SALES Bluestone & Hockley Real Estate Service Cliff Hockley, P.503-222-3800 9320 SW Barbur Blvd. Ste. 300, Portland, OR 97219 Denise L. Goding Keller Williams realty P.503-336-6378 C. 503-799-2970 www.denisegoding.com

Micro Property Mgmt.

We focus on the small details P.503-473-3742 Email: jeannie@micropropertymgmt.com

Elizabeth Carpenter, CRIS LizC Real Estate Investments, LLC C.503-314-6498, F.503-882-8680 Email: liz@lizcrei.com

MLK Property Management & Support Services LLC Management & Consulting Oregon License #200308196 Affordable & Conventional Compliance, Consulting, Staffing & Training Services P. 503-760-0088 2410 SE 121st, Suite 102, Portland, OR 97216

Engel & V ölkers - Portland - Lake Oswego Chris Cataldo 503-449-9502 Residential & Commercial Real Estate www.OregonInvestmentInRealEstate.com

Osmundson & Sons Onsite property management & maintenance 17 years of experience P. 503-960-8761 PropM, Inc Michelle Wrege, P.888-780-2938 Finding Home Owners Qualified Tenants www.propmhomes.com

Norm Rice, Realtor First Class Properties www.1stCP.com Howard Greenfield, P.503-936-6723 Principal Broker, Specializing in multi-family properties at Living Room Realty HowardTheRealtor@gmail.com IRC Real Estate Specializing in Investment Property P. 503-999-0477 Email: info@ircenterprises.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided by Affiliates. www.rhaoregon.org

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

21

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

Liz Dauw, Summa Realty, Realty Pro Phone: (503) 880-5561 Specializing in 1-4 Units, Oregon & Washington E-mail: liz@lizdrealtor.com Blog: www.facebook.com/LizdRealEstate HFO Investment Real Estate Greg Frick, P.503-241-5541 2424 SE 11th Ave., Portland, OR 97214 www.hfore.com RareBird Real Estate P. 503-451-0545 Email: info@rarebirdrealestate.com www.rarebirdrealestate.com The Garcia Group Ron Garcia, P. 503-595-4747 5331 SW Macadam Ave Suite 361 Portland, OR 97239 www.garciagrp.com RESTORATION / RECONSTRUCTION Clear Water Construction Services CCB#194703 Turnovers, Rehabs & Everything Else P. 503-974-6654 ~ F. 503-217-0308 Email: daleh@cwcsnw.com www.cwcsnw.com Kennedy Restoration Restoring Lives...Rebuilding Properties Since 1950 P. 503-234-0509 PDX, OR 360-693-5288 VAN, WA www.kennedyres.com Rental Housing Maint Svcs CCB# 163427 Gary Indra,P.503-678-2136 Fully Licensed to do it all Email: Garyindra@rentalrepairs.com www.roofpdx.com Servpro NW Portland Serving the entire state of Oregon P. 503-283-3658 F. 503-444-7130 www.servpronwportland.com

ROOFING Good Affordable Roofing Services LLC CCB # 208939 For all things roofs we do it Good & Affordable Call today 971-312-7767 Email: goodaffordableroofingservices@gmail.com www.goodaffordableroofingservice.com Real Estate Roofing Service CCB# 149575 Lynne Whitney, P.503-284-5522 Free Inspections.

ReRoof and Repairs. www.realestateroofing.com

WATERPROOFING / CONCRETE REPAIR D&R Waterproofing, Inc. Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd., Milwaukie, OR 97222 www.drmasonry.com WINDOWS / STORM WINDOWS Goose Hollow Window Co Inc CCB# 53631 Mary D. Mann, P.503-620-0898 Energy Trust Trade Ally Email: marymann@goosehwc.com www.goosehwc.com

SEAL COATING Hal’s Construction Inc. CCB# 34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: halspave@easystreet.net Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3 Asphalt maintenance Chuck Jordan, P.503-914-9837 Email: sealcoatspecialties@hotmail.com SEWER Soil Solutions Environmental Services Sewer inspection and repair P. 503-234-2118 Email: info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com STRIPING Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3 Asphalt maintenance Chuck Jordan, P. 503-914-9837 Email: sealcoatspecialties@hotmail.com

RHA values our Affiliates, the goods and services provided to our membership, their participation in our Association and their continued support. RHA does not, however, warrant or guarantee the quality of goods and/or services provided

by Affiliates.

EMBERSHIP AND ENTOR MEETING

• • • • •

OUR MEMBERS MATTER!

Even numbered months: 4th Thursday at 6pm Odd numbered months: 3rd Saturday at 11am Open to the public Mentoring for new and established members Learn more about RHA Oregon and what membership benefits are offered • Refreshments provided

RHA Conference Annex- 10530 NE Weidler, Portland OR, 97220 22

RENTAL ALLIANCE UPDATE SEPTEMBER 2017

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rental housing alliance oregon 10520 NE Weidler Portland, OR 97220

PRSRT STD US POSTAGE PAID PORTLAND, OR PERMIT NO. 655