August 2014 Update Newsletter

August 2014

A monthly newsletter published by the Rental Housing Alliance Oregon

rha est. 1927

www.rhaoregon.org In this issue: Are You Attending the RhaOregon Annual Picnic? page 3 Do You REALLY Want to Say Yes? page 8 & 9 Are You Being Called? page 11 Can I Require My Tentants get Renters Liability Insurance? page 15 Do You Have All Your Tenant Screening Questions Answered? page 17

Formerly the Rental Housing Association of Greater Portland

COME JOIN A GREAT ORGANIZATION! Since 1927 the Rental Housing Alliance Oregon has set the standard for community participation by landlords providing affordable and quality housing.

• Legislative Representation • Supporters of Fair Housing • Education/ Seminars • Up-to-date law information • Attorney Drawn Forms • Tenant Screening • Fully Staffed Office

VISIT www.fhco.org FAIR HOUSING COUNCIL OF OREGON

• Easy Access to Forms • Online 2 Ways: • Forms Store- Hard Copy • Online Forms- Download • Phone Orders Welcome • Walk-in, Office open 9-5 M-F

DIRECTIONS TO OAKS PARK: From I 5 North: Travel SOUTH on I-5. Take the Lake Oswego Exit-299a. Travel SOUTH on S.W. Macadam Ave. two miles to the Sellwood Bridge.

Stay in the LEFT lane. Travel Eastbound over the Sellwood Bridge. Turn LEFT onto SE 6th.

Turn LEFT on SE Spokane, go down the hill on SE Spokane and over the railroad tracks. Take the FIRST RIGHT. Follow the winding road to Oaks Park.

From I 5 South: Travel NORTH on I-5, take the Terwilliger Ave Exit (Exit 297).

Turn RIGHT onto Terwilliger Ave and travel to the top of the hill, turn LEFT onto SW Taylor Ferry. Travel down the hill and turn RIGHT onto Macadam Ave., Travel SOUTH on Macadam stay in the LEFT lane, turn LEFT onto the Sellwood Bridge. Turn LEFT onto 6th Ave. Turn LEFT onto SE Spokane St. Go down the hill on SE Spokane and over the railroad tracks. Take the FIRST RIGHT. Follow the winding road to Oaks Park.

Table of Contents RhaOregon Annual Picnic |page 3 President’s Message | page 4 RHA Mark Your Calendar | page 5 Thank You to Our 2014 Picnic Sponsors | page 6 & 7

I Got The Call | page 11 RhaOregon 2014 Picnic Vendors | page 14 What is Renters Liability Insurance? | page 15 Tell Me What You Really Think | page 16

Before You Even Think About Saying Yes |page 8 & 9

Questions I’ve Been Asked Recently | page 17

Portland Street Fees | page 9

The Preferred Service Guide | page 19-22

Dear Maintenance Men | page 10 & 16 www.rhaoregon.org

RENTAL ALLIANCE UPDATE - August 2014

3

President’s Message

RHAOregon LIST OF COMMITTEES

What do an Irish cook, a hot summer, and RHA have in common? A lot!

Since the early years, committed volunteers have run the Rental Housing Alliance. Certainly people with an interest in the rental housing industry, but also people who have a built in need to serve others.

Building

Chair: Phil Owen, PH: 503-244-7986

Community Relations/Donations

Chair: Tony Kavanagh, PH: 503-522-4474

Dinner/Program Elizabeth Carpenter RHA President

In 1969, leaving Ireland to join the US Air Force, Tony Kavanagh became a cook. He saw first hand how serving people their most basic need not only kept our forces going, but also how something so simple changed someone’s outlook on life.

With knowledge of stoves, Tony landed at G & C Distribution in Portland. In 1986, he joined the RHA and served as a RHA board director from 2001 to 2012.

His humor, his delightful way, and that Irish accent that never quite left has always been an important part of RHA. What makes RHA, a collection of community-minded people who are drawn to serve, so special is that it never stops. Tony, one of our best, has shown the way. Though he recently stepped down from serving on the board, Tony continues to serve! He now cooks for the less fortunate and those who need a hand finding housing through JOIN, the non-profit we at the RHA support. He is still changing peoples outlooks for the good.

Chair: Lynne Whitney, PH: 503-284-5522

Education

Chair: John Sage, PH: 503-667-7971

Forms

Chair: Mark Passannante, PH: 503-294-0910

House

Chair: Robin Lashbaugh, PH: 503-760-7171

Legislative

Chair: Phil Owen, PH: 503-244-7986

Membership

Chair: Elizabeth Carpenter, PH: 503-314-6498

Office

Chair: Robin Lashbaugh, PH: 503-760-7171

Government Relations

Chair: Phil Owen, PH: 503-244-7986 Gresham Liaison: Jim Herman, PH: 503-645-8287

Tony, on behalf of RHA and the Rental Housing community, we thank you.

Marketing

Since it is summer and we are on the theme of food this month, I want to invite everyone to our traditional Summer Picnic.

Board Consultant

Wednesday, the 13th of August, come join your friends at the Rental Housing Alliance for our family picnic. We Barbecue, we bingo, we have rides, laugh, and share what makes RHA truly unique: Our people. And guess what? Tony will be cooking hot dogs.

Yes it’s true, August is always the hardest month to focus on business. The sun is out, kids have only a few weeks before school starts, and vacations have been planned. The list goes on and on, but the RHA keeps everything going with our tenant screening and our popular “Understanding your Decision Point” webinar classes.

Can’t wait to see everyone in a few weeks at our Picnic. Join us at Oaks Amusement Park August 13th in Area 1, registration desk opens at 2pm.

Chair: Ami Stevens, PH: 503-407-3663

Alita Dougherty, alita@rhagp.org, PH: 503-667-9288

RHAOregon LOBBYIST

Cindy Robert, PH: 503-260-3431

RHAOregon OFFICE TEAM

Cari Pierce, Office Manager - cari@rhaoregon.org Pam VanLoon, Bookkeeper - pam@rhaoregon.org Teresa Carlson, Member Svcs teresa@rhaoregon.org Suzanne Fullerton, Member Svcs Asst suzanne@rhaoregon.org

RHAOregon OFFICE Monday - Friday * 9:00am - 5:00pm PH: 503-254-4723 * Fax: 503-254-4821 10520 NE Weidler St Portland, OR 97220

Sincerely, Liz Carpenter Rental Housing Alliance Oregon President RHAOregon is committed to educating members to fair housing practices and policies.

Since 1927, the Rental Housing Alliance Oregon has set the standard for community participation by landlords providing affordable and quality housing.

4

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

Mark your calendar!

RHA Mark Your Calendar DATE

EVENT

LOCATION

TIME

INFORMATION

08/13

2014 Annual Picnic

Oaks Park

2:00pm

See page 3 for details

08/20 Board Meeting

RHA Office

5:00pm

08/28 Member Info/Mentor Meeting

RHA Office

6:00pm 5:00pm

09/10

Board Meeting

RHA Office

09/16

Dinner Meeting

Contract Furnishings Mart 6:00pm

09/25

Member Info/Mentor Meeting

RHA Office

6:00pm

If you register for a dinner meeting and DO NOT SHOW or DO NOT CANCEL by the Friday before the dinner meeting you will be charged the full price of the dinner Meeting CLASSES

LOCATION

TIME

08/06 Online Tenant Screening

RHA Office

11:00 am

Understanding Your Decision 08/07 Point

WebEx

11:00am

Understanding Your Decision 08/22 Point

WebEx

11:00 am

08/26 Online Tenant Screening

WebEx

7:00 pm

Understanding Your Decision 09/04 Point

WebEx

11:00am

INFORMATION

09/10

Online Tenant Screening

RHA Office

11:00am

09/11

Oregon Landlord Tenant Law

RHA Office

6:30pm

09/18

Understanding Your Decision Point

WebEx

7:00pm

09/18

Renters Liability Insurance

RHA Office

11:30am

Taught by John Sage, Stegmann Insurance 10520 NE Weidler St., Portland OR 97220

09/23

Oregon Landlord Tenant Law

Standard TV & Appliance

6:30pm

Taught by Marcia Gohman, National Tenant Network 3600 SW Hall Blvd., Beaverton OR 97005

09/23

Online Tenant Screening

WebEx

7:00pm

Taught by Marcia Gohman, National Tenant Network 10520 NE Weidler St., Portland OR 97220

Those with prior registration to the class will be seated first. Walk-ins will only be accommodated once the class has started and if space is available. Registered attendees who arrive 15 minutes after the start of class be aware that your chair may be filled. If you register for a class and then do not cancel at least 48 hours before the class and /or do not show you will be charged for the class

Oregon Landlord Tenant Law The Oregon Landlord Tenant Law class will walk you through an explanation of the changes to the Oregon Landlord Tenant Act and will help you to understand how to use those changes in screening of applicants and in management practices. $25 members / $35 non-members Register early to receive a $5 discount

JOIN -

Connecting the streets to a home Our First Annual Starry Night Event was a huge success, we raised $3,025!

RhaOregon will be able to take one family off the street and place them in housing with enough money left over to begin doing the same for a second family. We want to say Thank You to every one who turned out to help and to those who made donations, We couldn’t have done it without you!

Renters Liability Insurance What is it?

Can I require my tenants to have a specific amount of coverage? How do I get verification of my tenants rental Insurance? John Sage from Stegmann Agency will walk you through what renters liability insurance is and what protection it brings you as a landlord $25 members / $35 non-members Register early to receive a $5 discount

To purchase event tickets online visit: http://www.rhaoregon.org/store/category/events www.rhaoregon.org

RENTAL ALLIANCE UPDATE - August 2014

5

A Special

THANK YOU!

To RHA’S Early 2014 Annual Picnic sponsors

$500 Gold Sponsors

Steve Frazier Jeffrey Bennett Attorney At Law (503)255-8795

503-542-8900

BROER & PASSANNANTE, P.S. ATTORNEYS AT LAW

Ted Stapleton

Mark Passannante (503)294-0910

(503)408-6488

$250 Silver Sponsors

David Salholm 503-786-9522

Cliff Hockley (503)222-3800

Steve Mozinki

(866)886-3774

Tony Bustamonte (503)234-2118

Matt Schiefer (360)259-6990

Joe Squires

(503)252-1609

G & C Distributing Tony Kavanagh (503)288-0221

6

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

$100 Bronze Sponsors

Rainmakers, LLP

Jerad Goughnour

Cindy Robert (503)260-3431

(503) 303-8545

Frost Integrated Pest Management David Frost (503)863-0973

Elizabeth Carpenter (503)314-6498

Anderson & Associates

The GARCIA Group

Ron Garcia

Credit Services

James L. Thomas (503)293-5400

(503)595-4747

Pamela Maio (503)706-7711 Richard Schneider Attorney At Law (503)241-1215

Matt Korshoj (503)822-5539

Lynne Whitney Phone(503)284-5522

Paul Toole (503)655-2206

www.rhaoregon.org

RENTAL ALLIANCE UPDATE - August 2014

7

Before You Even Think About Saying “Yes”

by Robert Cain- Rental Property Reporter You have it in your hand, a rental application. Your applicants are excited. They said things like “We could live here forever!” and “This is the nicest place we’ve looked at,” and similar puffery to make you feel special. They truly made you feel special when they asked for an application, filled it out, and gave it back to you, saying, “We’re in a hurry and want to know right away.” After all, they had another place they were considering, but yours was absolutely the best. I bet they say that to all the landlords.

You took the rental application and put it in your file folder; you’ll look at it later. You are excited, too. It had been over a month that the unit had been vacant and the next mortgage payment was closing in like a hawk circling the field mouse.

Your applicants drove away in their mud-splattered car that leaked some exhaust around the edges with the sun-fried paint and cracked windshield.

It took a couple of tries to get it going after they had herded their misbehaving children and stuffed the trashed McDonald’s bags back inside. “I’ve got a live one,” you say to yourself—well, mostly live.

Back home, you opened the file folder and got ready to check out the application. Lo and behold, where it asked for current landlord, the applicants wrote, Jim. Where there was a place for a phone number, it was blank.

Where it asked for previous landlord, the applicants wrote, Amy. Where the phone number should have been, they wrote, “can’t remember.” For references, they listed one applicant’s mother and the other applicant’s sister.

It said so right where it asked for the relationship to the applicant. At least there were phone numbers. Gee, I wonder what mom and sister will say.

In the employment section, where it asked for length of time on the job, there were blank spaces. For previous employer, same drill. Well, you did have phone numbers.

At least they knew those. Of course, it was weekend, so

8

there was no point in calling until Monday.

Now what do you do? You could reject the application out of hand because it wasn’t filled out completely. But you hadn’t had any applicants until them. Do you want to bother with them? Are they worth the trouble? After all, if they didn’t come prepared to and couldn’t even fill out the application completely or maybe even correctly, how might they be as tenants?

You decided to call them. Fortunately, it’s a cell phone number, so you got somebody right away. Of course, the reason there were no phone numbers is that they didn’t remember them and wouldn’t be able to look them up until they get home. How about length of time on the job?

Oh, they kind of knew that. Three months. Five months.

Previous employer? Oh, eight months. A year.

As you hung up the phone with assurances that they would call you as soon as they got home and found the phone numbers, your phone rang with someone else who wanted to look at the property. You said you would meet them in an hour, and they showed up on time.

They, too, filled out an application. Now what do you do?

Do you tell them there’s someone ahead of them or do you just accept this one because it is completely filled out. You checked this time. Plus, they’ve worked at the same places for three and five years. Plus, they were driving a wellmaintained car. Plus, their children are well-behaved.

There you sat on the horns of a dilemma. It was kind of painful. Do you owe it to the first applicant to check that application out first? These looked like better candidates, but is that fair?

Here’s how to avoid the problem in the beginning. You know those rental policies and standard you have and hand to applicants? Well, maybe you don’t have them, but if you did, on it would be words such as “we screen the completely filled-out applications we receive in the order (continued page 9)

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

Before You Even Think About Saying “Yes” (continued from page 8)

we receive them. If your application is not completely filled out, we will screen the other completely filled-out applications first.”

Even without those words, looking at the application you receive to make sure it’s completely filled out is a vital first step. If it’s not completely filled out, hand it back to them.

Of course they don’t remember the phone numbers, but that shouldn’t be your problem. Why are they looking for a new place to live without being prepared to fill out an application completely?

By failing to fill out an application fully, and by your not checking to see that it is, you put yourself in an awkward position. Don’t even think about saying yes unless everything is to your satisfaction. As rental owners and managers, we must be in charge. After all, it’s our property, our investment, and our income. If we don’t take care of it, who will? http://www.rentalpropertyreporter.com/ Some 30 years ago Bob Cain went to a no-money-down seminar and got the notion that owning rental property would be just the best idea there is for making money.

PORTLAND STREET FEE The Portland Bureau of Transportation is considering a new $8 to $12 monthly fee that would be assessed to homeowners and renters to help repair the city’s street system. The fees could raise up to $35 million a year and they would likely be part of a street-fee package that could charge local businesses, which then could raise $70 million a year for transportation improvements.

To read more on this subject, see the following links; http://www.oregonlive.com/portland/index.ssf/2014/07/ portland_street_fee_transporta.html http://www.wweek.com/portland/article-22520-road_ worriers.html http://www.wweek.com/portland/blog-31514-pbot_shows_ businesses_their_possible_street_fee_bill.html http://www.wweek.com/portland/blog-31648-portland_ street_fee_goes_to_city_council_next_week.html http://www.oregonlive.com/portland/index.ssf/2014/07/ portland_street_fee_transporta.html http://www.oregonlive.com/portland/index.ssf/2014/07/ portland_street_fee_business_w.html www.rhaoregon.org

RENTAL ALLIANCE UPDATE - August 2014

9

Dear Maintenance Men:

By: Jerry L’Ecuyer & Frank Alvarez

Dear Maintenance Men: I am a firm believer in doing interior and exterior inspections at my properties. However, as I’m getting older, I find I am spending less time at the buildings, so I need to use my time constructively. What should I include in an inspection report to help me decide what work to do now or later?

Fred Dear Fred: You are thinking ahead and that is a good thing! Just because you visit the property less, does not mean the building requires less maintenance and as you know, routine maintenance issues evolve into costly repairs that could have been avoided. Here are some of the things we pay special attention to: 1:

First and foremost, we look for potential hazards.

Broken sidewalks, poorly lit stairs, missing handrails; anything that can potentially cause an injury for a resident or a guest. And, of course, we make sure those fire extinguishers are functional and fire escape areas are clear of clutter.

2: It is important to check building exteriors for cracks in the foundation, open crawl spaces and any places in brick work or stucco where water might get into the walls during heavy rain. This includes making sure that caulking around vents and piping is sufficient. We do a similar inspection of the roof, looking for spots where leaks might occur.

conditions are not present.

5:

The most costly and damaging of all deferred maintenance is water related. Plumbing throughout the building must be inspected to make sure that seals are secure, faucets are not leaking and pipes are in good condition. Residents should be encouraged to report leaks and drips. A small leak under a cabinet can create serious damage if left unchecked.

6:

Inspect breaker boxes and all electrical equipment:

7:

Include washing machines, garage door openers and other mechanical devices such as garbage disposal units and re-circulation pumps etc. in your inspections. Check for loose wires, water leaks and un-safe conditions. This is only a partial list and individual buildings may differ in their needs.

Dear Maintenance Men: It is currently summer time and that is when we get the most vacancies. How do I keep my residents from moving?

Denise Dear Denise: According to the 2011 national resident study, "Getting Inside the Head of the Online Renter," the number one factor in a resident's decision to renew a lease is "Quality of Maintenance Services."

Additionally, the current SatisFacts InsiteÂŽ Index for Work Orders indicates that 18% of all service requests are not completed right the first time. And of those, only one-third 3: Make sure that all of the property's windows close

of residents received notification that there would be a smoothly and securely and identify any broken panes. delay in completing the request.

Windows that leak or collect condensation on the sills What the above means is poor maintenance service can can create major problems down the road. lead to higher vacancies. It does not matter if you have 3: Fire Hazards such as dryer vents should be inspected to 10 units or 100 units; maintenance is a critical tool in the make sure they are clear of lint and debris. Chimneys physical well-being of your property and the happiness are inspected for cracks and proper ventilation. Both of your residents. Think of it this way. A service call and gas and electric water heaters pose fire and water parts may cost $250 to service a broken washing machine hazards. Electrical connections are checked as are gas or water heater, resulting in a satisfied resident. However, lines along with water pipe connections and venting. a resident having to live with a broken washing machine 4: Biannual furnace filter inspections at the end of fall or intermittent hot water may elect to move rather than and spring will keep your HVAC systems operating at dealing with the hassle of calling in repeated service peak performance, while ensuring dangerous requests. That resident vacating will now cost the owner (continued page 16) 10

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

I GOT THE CALL- Ron Garcia, The Garcia Group & RHA Oregon Board Director JOIN Connecting the Street to a Home I got the call. "We need some more people to help with our monthly service project and serve lunch to the people at JOIN" Sure, I'll volunteer to go feed the homeless. After all, it's just an hour out of the day and everyone deserves a meal. (Not to mention, I didn't have to cook it or clean it up!)

And, hey, it's good for the community and it makes you feel like you're doing something special.... You know, "there but for the grace of God go I," and all that.

JOIN is an organization that helps move families from street-life into permanent housing. "Supporting the efforts of homeless individuals and families to make successful and sustainable transitions off the street" is what their website says.

As I recalled seeing them, they looked like they were in slow motion - like the seconds on their clock were stuck.

Driving, it occurred to me that they seemed as though someone had beat up their souls with a crowbar. I don't know who they are or what their story is, I thought. It hurt to think about it.

So how was my hour at JOIN? I didn't feel that great. I didn't make much of a difference to anyone. But with all my heart, I left there hoping that JOIN stays in operation. And I'm praying they are able to meet their goals; at least help someone find a place to live.

I hope they hurry.

Honestly, my hour at JOIN didn't take me that long to do at all... but it's one that I may not forget for a long time.

If you would like to volunteer your time to help serve a meal at JOIN call RHA at 503-254-4723

But putting the political correctness aside, when you walk in, it doesn't look like they are making a dent. It's a grim carnival of folks hanging out there, and most of them look like they are a long way away from keeping up on any normal routines, let alone keeping up with a monthly rent payment!

So I strapped on my apron and slid on my Playtex gloves and scooped out macaroni salad along with ham sandwiches as the tattooed and toothless, raspy and tattered line began to form. It was all going great evenI brought my best smile along with my name tag so everyone could see I was doing this for a cause.

The truth is that I didn't recognize it while it was happening, It wasn't until I was on the freeway going home that I just began to cry. The father, the mother and girl.

He was a tall guy wearing a polo shirt, shorts and Nike shoes who didn't look me in the eye; didn't want a sandwich. His wife looked tired. They didn't have piercing or scars. She put on a fake grin and tried to urge their daughter to eat. The girl, maybe 11, in a pink dress, just seemed annoyed. She took a plate anyway. They sat alone at a table, fitting in only because no one in the room matched anyone else anyway.

www.rhaoregon.org

Donation Needs Blankets Deodorant Razors Sleeping Bags Tarps Medium size cardboard boxes Socks Hats Gloves Adult Coats (other cold weather gear) Sugar Creamer Peanut Butter Individual sized Shampoo, Conditioner & Lotion

Where and how do I donate items to JOIN? You are welcome to bring donated items to our day center, located at 1435 NE 81st Ave., Suite 100 Portland OR 97213Hours: 10am - 3pm Monday through Friday or bring to RHA Office

RENTAL ALLIANCE UPDATE - August 2014

11

Rental Housing Alliance Oregon annual family picnic Wednesday, August 13, 2014 at Oaks Park—Picnic Area #1 Thanks to our sponsors, members pay just $5 per person & children 12 & under are free!

bbq menu

bingo

To play bingo, just bring an age Appropriate prize for the person playing!

rides & fun All family members welcome!

Agenda: 2:00pm—5:30pm Registration Open 4:30pm—6:30pm Vendor Fair

friends

great food

5:00pm—7:00pm Dinner Served 7:00pm—8:30pm Bingo

Registration Form:

9:00pm—Event Ends

vendors

RHA Member Family/Group Name: ____________________________________ Number of adults/Kids Over 12:_________________ x $ 5.00 = $___________ Number of kids under 12: _____________________ x FREE = $___________ Total number of $10 ride bracelets:_______________ x $10.00 = $___________ TOTAL = $___________

$10 ride bracelets include roller skating! Call 503-254-4723 for details.

12

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

LANDLORDING 101 All Day Class October 25, 2014 9 - 4:30pm (includes lunch)

From the application process through terminating of tenancy, learn all the essentials of property management through a Landlording 101 Book framework of forms geared for Oregon law. This class is instructed by the venerable Mark Passannante, Attorney at Law, Past President of RHA Oregon and property owner himself from whom you will learn valuable and successful management methods.

• • • • • • • Mark Passannante, Instructor

• •

Have legal rental questions? Ask now!

What should I have on my applicant screening criteria?

Do I really need a list of criteria?

Do I have to send out a denial to every applicant I screen?

Can my tenant deny me entry even when I have given proper 24-hour notice to enter?

Is charging a pet deposit on a service animal legal?

Is there a legal deadline for the Final Accounting Form?

How much of security deposit is enough?

How do I screen Section 8 applicants for income?

~ Six Continuing Education credits are available with this seminar ~ COST: $120 Members OR $170 Non-member Register by Monday October 20, 2014 and receive an early registration discount of $20 Place: HBA Building 15555 SW Bangy Rd., Lake Oswego, OR 97035 Pre-registration is required. If you register and are unable to attend, you must cancel within 48 hours prior to the class or you will be charged for the class.

Non-member payment must accompany registration form.

NAME(S) PHONE

EMAIL

ADDRESS Form of payment:

CITY Account (members only)

STATE

ZIP

Check OR Call RHAGP to register and pay by credit card.

TOTAL: $ 10520 NE Weidler, Portland, OR 97220 P: 503-254-4723 F: 503-254-4821 www.rhaoregon.org

RENTAL ALLIANCE UPDATE - August 2014

13

• Drawings

• Snow Cones • Face Painting • Prizes • Bouncy House

2014 Vendor Fair

Wednesday August 13, 2014 from 4:30pm - 6:30pm at RhaOregon Annual Picnic

Landlord Solutions Banner Bank Stegmann Insurance Soil Solutions Johns Water proofing Benge Industries Apollo Drain & Rooter Service Paul Davis Restoration Liberty PlumbingRentegration Inkberry Print & Promotional National Credit Systems, Inc.

• Information • Cotton Candy

RATE OF SAME-SEX HOUSING DISCRIMINATION STUDIED

By Jo Becker, Education/Outreach Specialist, Fair Housing Council of Oregon A HUD survey released in 2013 involving 6,833 tests in 50 different metropolitan areas found that same-sex couples were over 15% more likely to experience discrimination than heterosexual couples.

Sexual orientation and gender identity are not, as of yet, covered by the federal Fair Housing Act, but they are protected under state law in Oregon.

Shanna Smith of the National Fair Housing Alliance responded to the study by saying, “This study serves as evidence that there is a dire need to include protections for the LGBT community in the federal Fair Housing Act. More enforcement of these laws is also necessary as discrimination continues at high rates even in states that have these protections for the LGBT community. The HUD study is ground 14

:RENTAL ALLIANCE UPDATE - August 2014

breaking in both its scope and magnitude. While the discrimination statistics are no surprise, the study itself was a crucial first step that needed to be taken to better understand the extent of housing discrimination.”

In another report released a year earlier, the National Coalition of Anti-Violence Programs (NCAVP) found that multi-year trends in anti-LGBTQ hate violence and homicides continue . In fact, 2012 had the distinction of having the fourth highest yearly total of anti-LGBTQ violence ever recorded. The report details that trans-gender women, people of color, and gay men face the most severe violence.

For more information about fair housing visit: www.FHCO.org/sexualorient.htm. Here we offer a variety of tools – such as the Self-Assessment Compliance Checklist and Suggested Best Practices for Various Housing Transactions created by our colleagues at the Washington State Human Rights Commission – as well as a myriad of assessments and statements from HUD on the issues, as well as other relevant resources I

www.rhaoregon.org

Renters Liability Insurance, What is it?

By John Sage, Stegmann Insurance

Ever wonder why you would want to have your tenant’s get renter’s insurance? Do you question the need for the coverage?

Or maybe you wonder how it could protect both you and your tenants from loss? Do you feel like it is an unnecessary expense for your tenant? This article will go into some of these questions and try to give insight into why Renter’s Insurance is an important part of your insurance protection as a property owner and landlord.

What does renter’s insurance cover?

Many tenants assume that they don’t need renter’s insurance because any hazards will be covered by their landlord- after all.

They’re the ones who own the property. Right?

Nope.

The landlord’s insurance will cover only what the landlord owns, and that will be limited to the land and the physical structures on it. Anything inside the building that you own will be excluded by the landlord’s insurance company Let’s say you are purchasing a new home. The lender will make you purchase homeowners insurance to protect their investment in your home. In case the home or contents are damaged due to an accident or environmental conditions, why? The bank wants to know that they will get the money to replace whatever is damaged. As a landlord you have exactly the same risk as the bank. However, once you have a tenant, control of that risk is in the hands of your tenant.

Personal property There are really two main categories of coverage with a renter’s policy, personal property and liability. Straight forward renters insurance will cover personal property of the tenant. The tenant will want to pick a coverage amount that will replace their personal property if a loss were to occur. The unfortunate reality is that many people that rent their homes are displaced by such disasters as floods, fires, earthquake, and hurricanes.

toilet to see what happens, or a broken water pipe floods, the basement of the home or the apartment below. Think of the cost associated with having to replace everything that you own. What If you came home from the office today, to find that a fire had been caused by your neighbor or the restaurant below? Could you survive with just the clothes that you left home with this morning? Where would you live?

Liability coverage Liability coverage will help protect a renter if they are sued due to an accident that happened in or on the property they rent. (Imagine the tenant hosts a party and a friend’s friend comes and trips on the carpet and breaks their wrist — the tenant is at risk of being sued for liability.)

What happens if the tenant has no insurance???

What about this scenario? Your tenant is cooking and after turning off the stove top, they then leave a dish towel. The dish towel catches on fire and burns up 2 units in your complex. If your tenant has liability coverage the loss could be subrogated so that their insurance covers the loss. This keeps the loss off of your insurance record so you wouldn’t see an increase to your insurance premium.

Did you know that the law allows Landlords to require their tenants have renters liability insurance? Does that protect my rental property? Can I require my tenants to have a specific amount of coverage? How do I get verification of my tenant’s renters insurance? If you would like to know more about the renter’s liability insurance law as it pertains to the Landlord Tenant Act you are invited to attend the Renters Liability Insurance Class at RHA Oregon on September 18, 2014 from 11:30am-1pm. John Sage from Stegmann Agency and current President Elect of RHA Oregon will walk you through what renter’s liability insurance is and if your tenants have this coverage what protection it brings you as the landlord.

An even greater number will experience minor disasters, such as the joys that are experienced the first time a young child flushes a favorite toy down the www.rhaoregon.org

RENTAL ALLIANCE UPDATE - August 2014

15

Tell Me What You Really Think!

By Cindy Robert, RHA Oregon Lobbyist

Before every legislative session, a group of landlord associations, tenant groups and housing advocates gather to discuss potential legislative ideas - this is the "General Landlord Tenant Coalition" (LTC). Rarely do we come to the table with the same ideas and seldom do we agree, but is congenial, informative and a collaboration that has proved important at the legislature. In fact, over and over again, public policy makers have stated their appreciation for the efforts of the two sides to come to agreements outside of wrangling publicly in legislative hearings.

This exercise serves not only as a sounding board for ideas to improve the landlord/tenant environment, but also as a way to keep rogue legislative concepts from advancing because legislators do not want to play referee, they want to pass agreeable policy. While we may not like that our ideas are sometimes rejected by the LTC, we are also able to suppress that which we find disagreeable in this venue.

In the end, something that "most" can agree to is drafted for the legislative session.

This does not mean that we abdicate our decision-making as to what is best for RHA Oregon members to the LTC. As a matter of fact, in 2013, RHA Oregon opted to not support the LTC bill, though we had spent hours working on the issue. The criminal background check limitations were something we just could not agree to. But we were clear with those involved in the group that we objected, were respectful in our opposition, and effectively relayed our concerns to legislators. Ultimately, the legislation passed, which is additional evidence of the importance legislators place on the LTC and its ideas.

So, it is that time again, and Phil Owen and I would like to hear from you as to what your ideas are. Please do not hesitate to let us know what could be changed in state law to make your role as a great landlord easier to fulfill. Send me your ideas prior to September 1 and Phil and I will bring them forward at our first LTC meeting.

Thank you!

Cindy Robert RHA Oregon Lobbyist, zrgroup@aol.com

16

:RENTAL ALLIANCE UPDATE - August 2014

Dear Maintenance Men: (continued from page 10)

thousands of dollars in loss rent and rehab work to bring the unit back to rent ready condition. Good maintenance is a year round tool to keeping your investment healthy and your residents paying the rent month after month.

Dear Maintenance Men: I have been hearing the term “Aging in Place” more and more lately. What does it mean and how does it affect my apartment building?

Harold Dear Harold: Aging in place is defined as living in the community with a level of independence for as long as possible without the need of in home care. The biggest barrier to aging in place is our homes. Most homes and rental communities are ill equipped for long term aging in place residents. As an eye opening statistic, the Baby Boomer generation is 25 percent of the population and the first of the Boomers turned 65 in 2011 and the last will turn 65 in 2029.

As apartment owners and managers, we need to pay attention to this aging trend and not be caught off guard. Aging in place means bigger showers with wider doors, taller toilets, grab bars and bath sinks that will accommodate wheelchairs etc. As your units come up for rehab over time, think about these improvements; they might just be money in the bank for the long run.

Bio: Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation

2014 Bylaw changes Article III Section 6.

⌂

QUALIFICATIONS for membership, fees, dues, and privileges for each class of membership shall be established by the Board of Directors no later than September 30 of each year to become effective January 1 of the following year.

Annual renewal dues are due at anniversary date. The Board of Directors shall suspend any member from membership of a classification who fails to pay fees or dues within 30 days after the same become due and payable. Any such member who fails to pay fees or dues within 45 days after the same become due and payable shall automatically be dropped from membership. www.rhaoregon.org

Questions I’ve been asked Recently by: Marcia Gohman National Tenant Network

How do I handle “Assistance Animals”?

Any person who requests an assistance animal should be asked to complete a Reasonable Accommodation form giving you permission to contact the doctor who has prescribed the assistance animal. You are allowed to contact that physician to verify that an assistance animal is required.

An assistance or service animal can be anything from a dog to a parakeet. You can’t limit size or type of animal, or the number of them. I have seen cases of a person needing two assistance cats, or three assistance ferrets. And, because I know you’re going to ask, I have never heard of an Assistance Rotweiler or Pit Bull. Yet..

If the animal has been deemed to be helpful to the tenant it can not be thought of as a Pet. It is a medical prescription.

You can not charge a Pet deposit or any other charges.

Screen the applicant as usual; be very careful about following your normal procedures. If the tenant meets your criteria, then when you rent to him/her then you can have them fill out an “Assistance Animal” or Reasonable Accommodation form that clearly describes the assistance animal and spells out the rules. The tenant is responsible for cleaning up after the animal, keeping it under control at all times, and if the animal causes any nuisance, disturbance or injury to other tenants the landlord may terminate the tenancy.

What new tricks are tenants using these days?

or starting the eviction process. Waiting for a

good tenant is easier than getting a bad one out.

Even if that rental has been vacant for a while.

3. The applicant is in a hurry!! You need to help

them move in as soon as possible!! a. Because their last landlord is filing that eviction tomorrow! If they are in a hurry, you SLOW

DOWN! I find that telling them that screening takes 5 days works wonders.

4. The applicant will get you the deposit money as

soon as that lawsuit finishes, or as soon as his Mom brings over a check or… a. Before you hand over the keys, you get CASH or a money order. In your hands. No cash in the hands, no keys. It’s that simple. We’ve seen people hand over checks that turned out to be stolen from Mom, or some other relative, and checks that bounce after the tenant has moved in.

Remember to take your time, screen each applicant in the order you received it, and don’t be rushed by anyone. This does not mean taking a month to screen someone. It means taking several days to a week to get the screening done properly. Have a written Screening Criteria, and a check list. Follow a set procedure, but be open to a Reasonable Accommodation if one is needed, and is reasonable. Having an assistance animal can be reasonable. Removing a load bearing wall is not reasonable. Use your common sense and remember that you have many resources available for you because you are members of the Rental Housing Alliance. And if you have any questions you can call my office or email me.

This question makes me smile because the old tricks work so well that there’s no need to find many new ones. The old Happy Renting! standards still apply: 1. The applicant is charming and has a very sad story Marcia Gohman that plays on your sympathies.

NTN – Oregon a. Remember, the LONG story always has a bad Instructor Marcia Gohman of National Tenant Network screening Company is a dynamic instructor with a wealth of knowledge and a ending. For you. great sense of humor. Come learn what you need to know about the 2. Screen the applicant BEFORE you let them move in. a. It seems like every other month I hear from a landlord who was talked into letting someone move in before screening them. Inevitably, once the landlord does screen their new tenant, the news is not good. Now the landlord is stuck with either keeping a tenant who is a known criminal, www.rhaoregon.org

changes to the Landlord Tenant Law and how those changes affect your tenant screening.

The Oregon Landlord Tenant Law class will walk you through an explanation of the changes to the Oregon Landlord Tenant Act and will help you to understand how to use those changes in screening of applicants and in management practices. The changes to the use of Eviction and Criminal records and how to implement the Renter’s Insurance requirement will be covered along with covering the Section 8 bill and how that affects tenant screening policies. If you have not yet heard how the changes in the law have affected tenant screening, then you need to know! Class is September 11, 2014 from 6:30pm8pm at RHA Conference Annex, call 503/254-4723 to register, $25 for members $35 for non-members.

RENTAL ALLIANCE UPDATE - August 2014

17

The RHAOregon Mission The Rental Housing Alliance Oregon is a group of rental housing owners and managers in the Portland metropolitan area who have joined together for the purposes of: • Providing information to improve the knowledge of rental owners and managers.

• Enhancing the reputation of “landlords” by promoting professional practices.

• Assisting local public officials on various community endeavors relating to public or private housing.

The Update is a monthly publication for members of The Rental Housing Alliance Oregon • 10520 NE Weidler St, • Portland, OR 97220 • Phone 503-254-4723 • Fax 503-254-4821 • www.rhaoregon.org • Hours: Monday through Friday 9am to 5 pm Editorial Staff: Cari Pierce • Graphic Designer Teresa Carlson Publisher: The Rental Housing Alliance Oregon The opinions expressed in this newsletter are those of the authors and do not reflect those of the Board of Directors or the newsletter editor or committee.

All advertising inquiries should be directed to Cari Pierce at 503-254-4723.

Please notify the RHAOregon office of any address changes.

2143 NE Broadway St Portland, OR 97232 Office: 503-281-1172 Cell: 503-314-6498 Email: liz@lizcrei.com www.lizcrei.com

Real Estate Services

2014 RHAOregon Office Closures: Office Hours:

Monday - Friday 9 - 5pm Wednesday January 1, 2014 - New Years Day Monday May 26, 2014 - Memorial Day Friday July 4, 2014 - Independence Day Monday September 1, 2014 - Labor Day Thursday November 27, 2014 - Thanksgiving Day

Thursday December 25, 2014 - Christmas Day Phone: (503)254-4723

Fax (503) 254-4821

10520 NE Weidler, Portland OR 97220

18

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

PREFERRED VENDORS: . Dual and Affiliate members support the interest of rental housing through their membership in RHA

ACCOUNTING/BOOKKEEPING

Balancing Point, Inc., Sandy Buhite-Landis P.503-659-8803 C.503-504-9466 12500 SE Oatfield Rd Milwaukie 97222 melandsandyl@hotmail.com Portland Tax Co. Full Service Tax and Accounting Phone: 503-258-0700 Fax: 503-256-1527

ADVERTISING / MARKETING Rental Housing Journal P.503-221-1260 News for Ppty Managers & Owners www.thelandlordtimes.com The Oregonian Media Group David Sandvig, P.503-221-8417 1320 SW Broadway Portland 97201 dsandvig@oregonian.com www.oregonianlive.com

APPLIANCE-RENT SRVS LEASE

ASPHALT PAVING Benge Industries Parking Lot Maintenance Service Corey Wilkerson P.503-803-1950 corey@bengeindustries.com Hal’s Construction, Inc. Brian King, P.503-656-4999 20666 S HWY 213 Oregon City, 97045 www.halsconstruction.com halspave@easystreet.net

Metro Area Smoke Free Housing Project P.503-718-6145 www.smokefreeoregon.com

ATTORNEYS

Mac-Gray Corporation Formerly Web-Laundry Company Karen Anthony P.503-330-9628

Broer & Passannante, P.S. Mark G Passannante, P.503-294-0910 1001 SW Fifth Ave, Ste. 1220 Portland, OR 97204

G&C Distributing Company Tony Kavanagh, P.503-288-0221 1205 NE 33rd, Portland 97232

Standard TV & Appliance Joe Mosee & Cathy Mosee P.503-619-0500, C.503-888-6927 3600 SW Hall Blvd, Beaverton 97005

APPLICANT SCREENING CoreLogic SafeRent 7300 Westmore Road, Suite 3 Rockville, MD 20850 P.888-881-3400 www.corelogic.com/saferent

Complete Screening Agency LLC Jacob Turner & Tiffany Webb P.800-827-3130 www,complete-screen.com info@complete-screen.com National Tenant Network Marcia Gohman P.503-635-1118, F.503-635-9392 P.O. Box 21027, Keizer 97303 www.ntnonline.com Prospective RentersVerificationService Charlie Kamerman P.503-655-0888, F.503-655-0900 RHAOregon P.503-254-4723, F.503-254-4821 Fast,affordable tenant screening www.rhaoregon.org

CCB#34434

ASSOCIATIONS

Azuma Leasing BJ Rosow, P.800-707-1188 P.512-236-9000, F.512-239-9009 2905 San Gabriel St. #218 Austin, TX 78705

APPLIANCE-SALES ONLY

CARPET CLEANING

TrueSource Screening, LLC David Mustard P.888.546-3588, F.888-546-3588 www.truesourcescreening.com

Bittner & Hahs, P.C. Andy Hahs, P.503-228-5626 4949 SW Meadows Rd #260 Lake Oswego, OR 97035

Hanson Legal Services Milan Hanson P.503-664-0133 1020 SW Taylor St. Portland, OR 97205 milan@hanson-law.com Jeffrey S. Bennett Jeff Bennett. P.503-255-8795 850 NE 122nd Ave. Portland, 97230 Protecting landlords’ rights in Oregon for over a decade.

Law Offices of Richard Schneider, LLC P.503-241-1215, www.rbsllc.com 2455 NW Marshall St #11 Portland 97210, Business formation - LLCs Scott A. McKeown, P.C. Scott McKeown, P.503-224-1937 8700 SW 26th Ave Ste S. Portland, 97219 scottmckeown@comcast.net Timothy Murphy Attorney at Law Always representing ONLY landlords Tim Murphy P.503-550-4894 522 SW 5th Ave #812 Portland,97204

BASEMENT WATERPROOFING John’s Waterproofing,

CCB# 15830 Crawlspace Waterproofing P.503-233-0825 Fully Staffed www.johnswaterproofing.com

CARPENTRY & REPAIRS

Eaton General Construction CCB# 154142 P.503-539-0811 Full Service General Contractor www.eatongeneral.com G&G Construction Inc. CCB# 162743 P.503-826-9404 Maintenance & Painting Specialists www.miesner@comcast.net

www.rhaoregon.org

Dura Clean Carpet Cleaning Upholstery, Pet Odor Removal, Flood Service P.503-914-8785 F,503-372-9163 www.duracleanllc.com dura-clean@comcast.net O’Meara Carpet Cleaning P.503-538-1983, 503-620-5005 Cleaning, Pet Odor

CARPET SALES

Contract Furnishings Mart Jennifer Evans P.360-896-6150, 800-267-6150 11013 NE 39th St Vancouver 98682 www.cfmfloors.com Roger Harms P.503-230-1250, 800-275-6722 915 SE Sandy Blvd Portland 97214 www.cfmfloors.com Rebecca O’Neill P.503-716-4848 4865 NW 235th Ave Hillsboro,97124 www.cfmfloors.com Jim Path P.503-542-8900, 800-935-1250 14190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com Patrick VonPegert P.503-656-5277, 877-656-5232 15140 SE 82nd Dr Clackamas, OR 97015 info@cfmfloors.com The Floor Store Ted Stapleton, P.503-408-6488 5628 SE Woodstock Blvd Portland, OR 97206 ted@floorstoreportland.com

COLLECTION AGENCIES

Anderson & Associates Credit Services, LLC P.503-293-5400, F.503-813-2159 P.O. Box 230286, Portland, 97281 andersoncollectionagency@gmail.om National Credit Systems, Inc. Mary Bass Regional Sales Director P. 1-800-530-2797

COMMUNICATIONS

Comcast Business Services Dave Dronkowski, P.503-957-4186 Telephone,Internet & Cable TV Srvs david_dronkowski@cablecomcast.com

CONCRETE

Hal’s Construction, Inc. Brian King, P.503-656-4999 20666 S HWY 213 Oregon City, 97045 www.halsconstruction.com

DOORS

Goose Hollow Window Co Inc. Mary D. Mann P.503-620-0898 marymann@goosehwc.com Goosehwc.com Energy Trust Trade Ally

CCB# 34434

CCB# 53631

RENTAL ALLIANCE UPDATE - August 2014

19

PREFERRED VENDORS: Dual and Affiliate members support the interest of rental housing through their membership in RHA

ELECTRIC

DeKorte Electric, Inc. P.503-288-2211 5331 SW Macadam #258-113 Portland, OR 97239

CCB# 159954

Freeman Electric P.503-803-6859 Call for RHA Member Discount

CB#61648

Portland General Electric Anne Snyder-Grassmann P503-464-7534 1215 SW Salmon, Pdx 97204 Rental Housing Maint Service CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all garyindra@rentalrepairs.com Squires Electric Joe Squires Phone: 503-252-1609 1001 SE Division St., #1 Portland, OR 97202 www.SquiresElectric.com

ESTATE PLANNING

Law Offices of Richard Schneider, LLC P.503-241-1215, 2455 NW Marshall St #11 Portland, OR 97210 www.rbsllc.com

EVICTIONS

Action Services Wally Lemke, P.503-244-1226 P.O. Box 69621, Portland, 97239 Your eviction & process Service Specialist Barrister Support Service P.503-246-8934 Evictions, 1st Appearance, Process Serving www.barristersupport.com Landlord Solutions P,503-242-2312, F.503-242-1881 P.O. Box 7087, Portland 97007 Online evictions & First Appearance www.landlord-solutions.com Oregon Legal AssistanceSrvs P.503-954-1009,F.971-266-8372 Evictions,small claims and Process Servicing

Banner Bank NMLS 120713 Residential Commercial Investment Financing Matt Schiefer P.360-259-6990 mschiefer@bannerbank.com

FIRE/WATER DAMAGE RESTORATION

Cooper Construction CCB# 08587 P.503-232-3121, Since 1950 2305 SE 9th Ave, Portland, 97214 www.fire-water-restoration.com Paul Davis Restoration Serving Greater Pdx, The Coast & Willamette Valley P.888-728-4208, Em.503-822-5539 www.restorationportland.com

Peregrine Private CapitalCorp P.503-241-4949 5000 Meadows Rd. #230 Lake Oswego, OR 97035 rs@peregrineprivatecapital.com

FINANCIAL SERVICES American Commercial Mortgage Network Al Williams, P.206-264-1325 1366 91st Ave. NE Clyde Hill WA 98004

Chase Commercial Term Lending Tom Barbour, P.503-598-3657 Steve Mozinski, P.503-598-3661 steve.mozinski@chase.com

GENERAL CONTRACTORS

Uptown Properties CCB# 198205 AJ Shepard P. 360-772-6355 Full Service General Contractor, Licensed & Bonded www.uptownpm.com Aylwin Construction CCB# 104039 Gutter Installation,Repair, Cleaning P.503-998-7663 www.roofpdx.com

HANDYMAN

Tualatin Valley Fire & Rescue Eric T. McMullen P.503-612-7000 7401 SW Washo Ct. Ste 101 Tualatin, OR 97062 eric.mcmullen@tvfr.com

Bluestone & Hockley Real Estate Services Chuck Hodges, P.503-222-3800 9320 SW Barbur Blvd Ste 300 Portland, OR 97219 main@bluestonehockley.com

FLOOR COVERING

Contract Furnishing Mart Jennifer Evans P.360-896-6150, 800-267-6150 11013 NE 39th St Vancouver 98682 www.cfmfloors.com

Eaton General Construction P.503-539-0811 Full Service General Contractor www.eatongeneral.com

CCB# 154142

G&G Construction Inc. CCB# 163427 P.503-826-9404 Maintenance & Painting Specialist miesner@comcast.net

Roger Harms P.503-230-1250, 800-275-6722 915 SE Sandy Blvd Portland 97214 www.cfmfloors.com Rebecca O’Neill P.503-716-4848 4865 NW 235th Ave Hillsboro,97124 www.cfmfloors.com Jim Path P.503-542-8900, 800-935-1250 14190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com

Home Repair PDX Troy K. Rappold, P.503-236-8274 1125 SE Madison St. #201 Portland, OR 97214 www.homerepairpdx.com

CCB# 201298

Rental Housing Maint. Svcs.

Gary Indra, P.503-678-2136 Fully Licensed to do it all garyindra@rentalrepairs.com

CCB# 163427

Wieder Works CCB# 164323 Darren J Wiederhold, C.503-260-2133 Maintenance Repair Replacement www.wiederworks.com

Patrick VonPegert P.503-656-5277, 877-656-5232 15140 SE 82nd Dr Clackamas, OR 97015 info@cfmfloors.com CCB# 154142

All Types of Floor Covering www.eatongeneral.com

J & B Hardwood Floors, Inc Jim Cripps, P.503-519-4920 jandbhardwoodfloors@gmail.com Rental Housing Maint Svcs CCB# 163427 Gary Indra P.503-678-2136 Vinyl, VCT, Ceramic, Hardwood The Floor Store Ted Stapleton P.503-408-6488 5628 SE Woodstock Blvd Portland, OR 97206 ted@floorstoreportland.com

RHAOregon Attorney drawn, Up-to-date Rental Forms P.503-254-4723 F.503-254-4821 www.rhaoregon.org

GUTTERS

FIRE SAFETY

1031 EXCHANGES / REITS TENANCY IN Eaton General Construction Eric Eaton P.503-539-0811 COMMON

FORMS

HAULING Junk Away Hauling

CCB# 177966 P. 503-517-9027 Licensed bonded insured trash outs jcdoud@msn.com

HEATING & COOLING Midway Heating Co. CCB#24044 P.503-252-4003 12625 SE Sherman St. Portland, OR 97233

Pyramid Heating & Cooling P.503-786-9522 Serving the Portland Metro area info@pyramidheating.com

HEATING OIL

Midway Heating Co. P.503-252-4003 12625 SE Sherman St. Portland, OR 97233

CCB#59382

CCB# 24044

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon 20

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

Dual and Affiliate members support the interest of rental housing through their membership in RHA:. PREFERRED VENDORS

HEATING OIL TANK

MASON CONTRACTORS

Soil Solutions Environmental Services Tank Locating, Sampling, Decommissioning and DEQ Certified Clean-ups Phone: 503-234-2118 info@soilsolutions-environmental.com Website: www.soilsolutions-environmental.com

MOLD

EcoTech LLC P.503-493-1040 info@ecotechllc.com www.ecotechllc.com

HOUSING AUTHORITIES Housing Authority of Portland Jill Riddle, P.503-802-8565 135 SW Ash St. Portland, 97204

INSULATION

Goose Hollow Window Co inc Mary D. Mann P.503-620-0898 Energy Trust Trade Ally www.goosehwc.com marymann@goosehwc.com

CCB#53631

American Family Insurance Auto/Home/ Life/ Commerical Larry Thompson Agency P.503-924-2200, F.503-924-2202 15573 SE Bangy Rd, Ste 220 Lake Oswego, OR 97035 Robinson Financial Group Rita J. Robinson, P503-557-4997 Group & Indiv. Health Insurance State Farm Insurance Paul Toole, P.503-655-2206 6105 W ‘A’ St #B West Linn, 97068 Stegmann Agency Farmers Insurance P.503-667-7971, F.503-666-8110 202 SE 181st Ave #201, Portland, OR 97233 john.lstegmann@farmersagency.com Wolter Van Doorninck,CPCU Elliot, Powell, Baden & Baker P.503-227-1771, F.503-274-7644 1521 SW Salmon, Portland, OR 97205 www.epbb.com wvandoorninck@epbb.com

INVESTMENT SERVICES Peregrine Private Capital Corp P.503-241-4949 5000 Meadows Rd, #230 Lake Oswego, OR 97070 rs@peregrineprivatecapital.com

CCB# 99196

Real Estate Mold Solutions Ed White, P.503-232-6653 Free inspections, Testing and Remediation www.realestatemoldsolutions.com

MOVERS-HOUSE

Emmert Development Co Terry Emmert, P.503-655-9933 11811 SE Hwy 212, Clackamas, OR 97015

PAINT / PAINTING

INSURANCE

Workman Insurance-Allstate Insurance & Financial Planning P.503-655-2000 1751 Willamette Falls Dr., West Linn, 97068 Allstate Agencies / Sam Workman

D&R Masonry Restoration Inc. Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd, Milwaukie, OR 97222 www.drmasonry.coM

G&G Construction Inc. CCB# 162743 P.503-826-9404 Maintenance & Painting Specialists miesner@comcast.net Rental Housing Maint. Svcs.

CCB# 163427 Gary Indra, P.503-678-2136 Prof. Interior & Exterior painting garyindra@rentalrepairs.com Richard Hallman Painting CCB# 142467 Rick Hallman P.503-819-1210 Quality Interior Painting Since 1992 hallmanrj@gmail.com Rodda Paint Tim Epperly, P.503-572-8191 tepperly@roddapaint.com

PEST CONTROL

Alpha Ecological Pest Control Alexa Fornes PDX800-729-3764 1200 NE 112th Ave Vancouver, 98684 Frost Integrated Pest Mgmt P.503-863-0973 Residential.Commercial.Multi Family www.frostpestfreezone.com NW Pest Control Bruce Beswick P.503-253-5325 9108 NE Sandy Blvd., Pdx, 97220 www.goodbyebugs.com nwpestcontrol@aol.com

ProDrain & Rooter Svcs Inc West 503-533-0430 East 503-239-3750 Drain Cleaning/Plumbing www.prodrainpdx.com Rental Housing Maint. Svcs Gary Indra, P503-678-2136 Fully Licensed to do it all garyindra@rentalrepairs.com

CCB# 163427

SOIL SOLUTIONS

Environmental Services Sewer inspection and repair Phone: 503-234-2118 info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com

PRINTING & PROMOTIONAL PRODUCTS

Inkberry Print & Promotional Logo’d Promotional Products, Signs & More Pamela Maio, P: 503-706-7711 inkberryprinting@comcast.net www.inkberryprinting.com

PROPERTY MANAGERS Action Management Wendi Samperi, P.503-710-0732

Alpine Property Mgmt.

Tiffany Laviolette P.503-641-4620 4750 SW Washington Ave Beaverton, OR 97005 www.alpinepdx.com Apartment CommunityMgmt 2010 Fairview Ave Fairview, OR 97206 P.503-766-3365 www.acmportland.com Associated Property Mgmt Elisabeth A. Reiland, P.503-648-2150 408 SE Baseline,Hillsboro, 97123 www.associatedmgmt.com Bluestone & Hockley Real Estate Service Cliff Hockley, P.503-222-3800 9320 SW Barbur Blvd. Ste300 Portland, OR 97219 Fox Management, Inc. Tressa L Rossi P.503-280-0241 C.503-750-8124 F.503-280-0242 2316 NE Glisan St Portland, 97232 tressa@foxmanagementinc.com

Orkin Pest Control Dan Wolcott Account Manager & Inspector P.503-384-8384 dwolcott@orkin.com

PLUMBING/DRAIN CLEANING Apollo Drain P.503-822-6805 apollo-drain.com facebook.com/apollodrain 24 hour emergency service We gladly quote prices over the phone

The Garcia Group Ron Garcia, P.503-595-4747 5320 SW Macadam Ste 100 Portland, OR 97239 Gateway Property Mgmt P.503-303-8545 www.gatewaypdx.com Property Management Done Right!

Liberty Plumbing CCB#176655 Tim Galuza P.503-888-8830 Re-pipe, Repairs, Water Service Remodel Kitchens & Bathrooms

Lakeside Property Mgmt Co Michelle Wrege,P.503-828-2283 Finding Home Owners Qualified Tenants www.lakesidepmc.com

MJ’s Plumbing Michael LeFever, P503-261-9155 1045 NE 79th Portland, OR 97213

MicroProperty Mgmt.

We focus on the small details P.503-473-3742 jeannie@micropropertymgmt.com

CCB#36338

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon www.rhaoregon.org

RENTAL ALLIANCE UPDATE - August 2014

21

PREFERRED VENDORS: Dual and Affiliate members support the interest of rental housing through their membership in RHA Uptown Properties Chris Shepard P.520-204-6727 2830 NW 29th Portland, 97210 www.uptownpm.com Voss Property Management Richard Voss, P.503-546-7902 6110 N Lombard St. PDX, 97203

RADON

Cascade Radon Inc. P.503-421-4813 cascaderadon.com office@cascaderadon.com EcoTech LLC P.503-493-1040 info@ecotechllc.com www.ecotechllc.com Soil Solutions Environmental Services Radon Testing and Mitigation Phone: 503-234-2118 info@soilsolutionsenvironmental.com soilsolutionsenvironmental.com

REAL ESTATE SALES

J.L. Lutz & Company Jim Lutz P.503-297-7101 F.503-291-7851 www.jimlutzcim.com contactjimlutz@gmail.com The Garcia Group Ron Garcia, P. 503-595-4747 5320 SW Macadam Ste 100 Portland, OR 97239 www.4-homes.com Eaton General Construction CB# 154142 P.503-539-0811 Full Service General Contractor www.eatongeneral.com Horizon Restoration John Pedden P.503-620-2215, F503-624-0523 7235 SW Bonita Rd PDX, 97224

Chris Anderson John L. Scott Real Estate P. 503-783-2442 503-783-2442 chrisanderson@johnlscott.com

ROOFING

Elizabeth Carpenter cris Principle Broker P.503-314-6498, F503-882-8680 Liz@lizcrei.com, www.lizcrei.com HFO Investment Real Estate Greg Frick, P.503-241-5541 1028 SE Water Ave Ste 270 Portland, OR 97214 www.hfore.com

CCB# 160672

SMALL BUSINESS SUPPORT From Here 2 There Helping solve business challenges to reach your goals.

Ami Stevens, P.503-407-3663 astevens@fromhere2there.com

Benge Industries Parking Lot Maintenance Services Corey Wilkerson P.503-803-1950 corey@bengeindustries.com CCB# 163427

Aylwin Construction Commercial & Residential Replacement, repair & cleaning P.503-998-7663 www.roofpdx.com

CCB# 104039

Real Estate Roofing Service Lynn Whitney, P.503-284-5522 Free Inspections, ReRoof and Repairs. www.realestateroofing.com

CCB# 149575

SEAL COATING Benge Industries Parking Lot Maintenance Svcs Corey Wilkerson P.503-803-1950 corey@bengeindustries.com

Soil Solutions Environmental Services Sewer inspection and repair Phone: 503-234-2118 info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com

STRIPING

Paul Davis Restoration Serving Greater Pdx, The Coast & Willamette Valley P.888-728-4208, Em.503-822-5539 www.restorationportland.com Rental Housing Maint Svcs Gary Indra,P.503-678-2136 Fully Licensed to do it all Garyindra@rentalrepairs.com www.roofpdx.com

CCB# 34434

SEWER

RESTORATION/RECONSTRUCTION

Bluestone & Hockley Real Estate Services Cliff Hockley P.503-222-3800 9320 SW Barbur Blvd Ste 300 Portland, OR 97219

Denise L. Goding Keller Williams Realty P.503-336-6378 C.503-799-2970 www.denisegoding.com

Hal’s Construction Inc. Brian King, P.503-656-4999 20666 S HWY 213 Oregon City, OR 97045 www.halsconstruction.com halspave@ easystreet.net

TELEPHONE

Comcast Business Services Telephone, Internet, Cable & TV Srvs Dave Dronkowski P.503-957-4186 E-mail: dave_dronkowski@cablecomcast.com

WATERPROOFING / CONCRETE REPAIR D&R Waterproofing, Inc. Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd.

Milwaukie, OR 97222 www.drmasonry.com

WINDOWS / STORM WINDOWS Goose Hollow Window Co Inc Mary D. Mann P.503-620-0898 Energy Trust Trade Ally marymann@goosehwc.com goosehwc.com

CCB# 53631

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon

While the Rental Housing Alliance Oregon accepts advertising at face value, it cannot endorse the advertiser or otherwise guarantee the quality of the products or services being advertised. Such guarantees, written or implied, are solely the responsibility of the advertiser.

22

:RENTAL ALLIANCE UPDATE - August 2014

www.rhaoregon.org

Mon-Fri 8am to 5:00pm 1205 NE 33rd l Portland OR 97232 503.281.2100 - p l 503.281.5644 - f

ren

g sin

l hou ta

rental housing alliance oregon

PRSRT STD US POSTAGE PAID PORTLAND, OR PERMIT NO. 655

10520 NE Weidler Portland, OR 97220

oregon a

e

ll ia n c e s t 1927

The Floor Store For All Your Flooring Needs

Property Managers and Owners ...

We are offering special package deals just for you!

Package # 1 $16.50 per sq. yard ✔ Filament plush nylon or cut & loop ✔ 7/16 rebond pad ✔ Carpet Installation ✔ Tear & haul of old carpet & pad

his ion t Ment hen you ad w me in co

Package #2 $15.50 per sq. yard ✔ Plush and Cut and Loop ✔ 7/16 rebond pad ✔ Carpet Installation ✔ Tear & haul of old carpet & pad

Make your flooring purchases and installation EASY with ...

FREE Delivery • FREE On-site measuring • FAST, Worry-FREE Installation!

Bargain Rollout!

FHA Vinyl Only $3.99 per square yard!

Quantity Limited • Minimum 16 yard purchase

Ted Ted Stapleton Stapleton & & John John Fabian Fabian •• 5628 5628 SE SE Woodstock, Woodstock, Portland Portland

(503) 408-6488