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GUES TSERVI CEMANAGER Bel gr ade
YOURAGENDA: •Ensur i ngt opguestser vi ceexper i enceandgener at i ngposi t i v ei mageoft heMal l •Taki ngowner shi pofguesti ssuesandf ol l owi ngt hei ssuest hr ought or esol ut i on •Dev el opi ngguestser vi cepr ocedur es, pol i ci esandst andar ds •Responsi bl ef ort heGSt eam dev el opmentandmanagement •Ensur i ngt hebestser vi ce, pr ogr amsandev ent sar ebei ngdel i v er edt oguest s •Ov er seei ngt hedai l yoper at i onofGSt eam i nor dert omai nt ai nandenhancer el at i onshi p wi t ht heguest sandmeetor gani z at i onal andoper at i onal obj ect i v es •Effic i ent l ymanagi ngt hegues t s er v i c ei nf odes kandhandl i nggues t i s s ues , quer i es , pr obl ems, i na pr of essi onal andcour t eousmanneri nor dert oachi evet hebestser vi cest andar dsand enhancevi si t orexper i ence •Handl i ngal l compl ai nt sandgues t quer i esr ecei v edt hr oughal l r el ev ant channel sandr es ol v i ng t hei ssueswi t hi nspeci fiedt i mel i nes( asperSLAanduseofpr i or i t i es ) •Conduct i ngnecessar yr esear chandf ol l owupwi t hot herdepar t ment sonbehal foft he guest sbef or ecomi ngupwi t hr ecommendat i ons •Ensur i ngsmoot hcoor di nat i onwi t hot herdepar t mentwi t hr egar dst ot heguestquer i es •Repor t i ngal l cr i t i cal i nci dent sori ssues •Ensur i ngt hatal l cor r espondencesar eupdat edi nt hesyst em •Ensur i ngguestf eedbackvi aal l channel si sgener at edbyGuestSer vi ceonar egul arbasi s •Keepi ngaheadof i ndus t r ydev el opment sandappl y i ngbes t pr act i cest oar easof i mpr ov ement
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WHATWEOFFER: •Wor ki nani nt er nat i onalenvi r onment •Oppor t uni t yt owor kononeoft hemostpr est i gi ouspr oj ect si nourr egi on •Compet i t i vecompensat i onpackage •Out st andi ngoppor t uni t i esf orcar eergr owt handdevel opment I fyouar econfidentt hatyoumeett heabover equi r ement sandyouar ei nt er est ed i n devel opi ng yourcar eeri n a dynami ci nt er nat i onalor gani zat i on,pl ease send yourappl i cat i on.
Pl easenot et hatonl yshor t l i st edcandi dat eswi l lbecont act ed.