CM&E Source Book 2016 by MediaEdge

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2016 SOURCE BOOK

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PLANNING RESILIENCE Page 14 PM 40063056

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FEATURE STORY 14 PLANNING RESILIENCE Facing todayâ&#x20AC;&#x2122;s challenges as an event manager By Brent Taylor

FEATURES 7

CONTENTS

EDITOR'S NOTE

FOOD AND BEVERAGE

By Jasmine Baker

MEETING PLANNER PROFILE Mariella Irivarren

BUILDING BUZZ

By Ben Moorsom

How to create temporal landmarks for your events

EVENT MARKETING RSVP Etiquette

By Micki Lubek

OPERATIONS AND LOGISTICS Event logistics for a mindful experience By Leanne Andrecyk

58 FACILITATION

How facilitation can help your attendees get the most from your next event

Top catering trends for 2016

100 CONFERENCE RECORDING

Extending the benefits of conferences beyond the closing bell By Oliver Vadas

140 TRAVEL AND ACCOMMODATIONS

The next big thing for hotels in 2016 By Tony della Busa

167 DISPLAYS

Top tips for a successful trade show or event By Geoff Martin

168 PROMOTIONS AND INCENTIVES

Practical ideas to increase promotional effectiveness By Arlene Shilke

By Mujtaba Mirza

CORPORATE TRAVEL

By Dirk Baerts

172 GREEN MEETINGS

TECH TALK

By Victor Paan

Travel challenges to be ready for

170 TRAVEL AND ACCOMMODATIONS

By Milton Rivera

Growing Green

By Shawna McKinley

How to rock your second screen roll out

MEETING APPS

By Issa Jouaneh

Hotel Consolidation

Interact and engage using mobile apps

EDUCATION PLANNING

By Jeff Hurt

The faulty reasoning behind many conference education programs

SPECIAL SUPPLEMENT 21 RENOVATIONS & NEW CONSTRUCTIONS DIRECTORY 47 MEETING VENUES 143 MEETING PRODUCTS AND SERVICES 176 COMPANY AND ADVERTISER INDEX

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EDITOR’SNOTE

THE POWER OF PREPARATION

Corporate Meetings & Events Volume 17 Number 1 Publisher Associate Publisher Managing Editor Digital Media Director Senior Designer Designer Web Designer Production Manager Circulation Directory Manager Directory Assistant

Chuck Nervick Zoya Zajac Sean Moon Steven Chester Annette Carlucci Jennifer Carter Rick Evangelista Rachel Selbie Maria Siassina Petra Brown Sarah Horwath

Editorial Advisory Board Leanne Andrecyk, Creative Director, ZedEvents Sandy Biback, Principal, Imagination Meetings Lynda Hoff, Chief Strategist, LNH Strategic Event Management Ben Moorsom, President and Chief Creative Officer, Debut Group Joe Nishi, Regional Director, Meeting Encore Francis Pare, Account Manager, Zeste Incentive Martin Perelmuter, President, Speakers’ Spotlight Rita Plaskett, President, Agendum Inc. Brent Taylor, Principal, Timewise Event Management Inc. Angela Zaltsman, A to Z Event Management

For advertising information Contact Chuck Nervick 416-512-8186 ext. 227 chuckn@mediaedge.ca Contact Petra Brown 416-512-8186 ext. 233 petrab@mediaedge.ca Contact Zoya Zajac 416-512-8186 ext. 214 zoyaz@mediaedge.ca For editorial enquiries Contact Sean Moon 416-512-8186 ext. 273 seanm@mediaedge.ca Printed and published two times per year by MediaEdge Communications Inc. Printed in Canada. Reprint permission requests to use materials published in Corporate Meetings & Events should be directed to the publisher. Circulation Inquiries 5255 Yonge Street, Suite 1000 Toronto Ontario M2N 6P4 416-512-8186 ext. 232 circulation@mediaedge.ca Corporate Meetings & Events is published twice a year. (Fall and Spring). Subscriptions rates: two years $35.00; one year $20.00; Single copy $12.00. USA: one year $35.00. International: one year $45.00. All prices include applicable taxes. The Annual Industry Source Book (Spring issue) Is included with every subscription. MediaEdge Communications Inc. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher.

President Senior Vice President

Kevin Brown Chuck Nervick

Publications Mail Agreement No. 40063056 ISSN: 1919-1464 Return Undeliverable Canadian Addresses to:

Unlike this year’s run-up to the U.S. presidential elections, the meetings industry is generally based on being able to manage the predictable (but always being ready for the unpredictable). While there are countless moving parts to nearly every meeting, conference or special event, each of the parts (we hope) moves within certain parameters. The challenge for the meeting and event planner is to be able to spin all of the individual plates while creating a cohesive and successful event for clients and stakeholders. This can be especially difficult if a last-minute wrench gets thrown into the gears. One of the keys, as the famous Boy Scout motto says, is to be prepared. In today’s constantly evolving industry and marketplace, that can be something easier said than done. New developments in technology, ever-changing food and beverage trends, increasingly shrinking budgets and tighter-than-ever timelines are just a few of the challenges facing today’s planner. Knowing who to turn to and when can be confusing and time-consuming. Planners need an at-theirfingertips resource for finding the best solution to each event planning need. That’s where we come in. Each spring, the editorial and publishing team at Corporate Meetings and Events magazine works hard to bring you the go-to resource you need to find the answers you’re looking for. And we’re confident this year’s 2016 Industry Source Book will meet all of your expectations. From insightful columns and articles written by a host of industry experts and insiders to uncovering the latest in F&B and technology trends, the CME Source Book has you covered. Starting with our cover story from event manager Brent Taylor on how to handle the tough challenges of being a corporate meeting planner, the CME 2016 Source Book brings you the ideas, inspiration and information you need to succeed in the competitive meetings industry, including: • How to create a more impactful experience for delegates by mastering event logistics; • How using a professional facilitator can help create huge dividends at your next event; • Tips and tricks for powerful and effective trade show displays; • A look at the top tastes and trends for catering in 2016, and; • Five corporate travel challenges meeting planners need to be ready for. In addition to the fantastic editorial lineup, our annual Source Book issue would not be complete without the industry’s most comprehensive listing of meeting venues, accommodations and suppliers. Whether you’re looking for a conference resort getaway in Ontario, an AV supplier in Vancouver or a caterer in Calgary, the 2016 CME Source Book has hundreds of listings to help you find the help you need. Cheers for now and enjoy the issue!

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Sean Moon Managing Editor

MEETINGPLANNERPROFILE

Mariella Irivarren, CMP Present: BMO Financial Group Past: JPdL Destination Management, Toronto | Acuren Group Inc. Expertise: Corporate events, client seminars and road shows, external client-facing events Specialty: Client-focused corporate events

Tell us about yourself I graduated from the University of Colorado in Colorado Springs with a major in Communications and a minor in Marketing. Upon returning to Canada I started working as a receptionist while looking for a job in the events industry. During this time I decided to go to George Brown College and earn my certificate in Event and Meeting Management. Also, I joined MPI shortly after, and have been working up the events ladder ever since! Tell us about your work My role consists of planning, organizing and executing multiple bank events across North America. Although I have planned several internal events, my main portfolio is based on client-facing events. It is a challenging yet rewarding job that allows me to make decisions, add value as a professional, and be a trusted advisor to my clients. It allows me the opportunity to contribute to the decisions that impact our organization at different levels. How did you get to where you are today? I believe I got to where I am today through networking and hard work, and by taking opportunities rather than waiting for opportunities to knock on the door. By completing my event program, joining MPI, joining the leadership committee within the chapter, and constantly networking with others, I believe I was able to accomplish much at a young age and get to a place where I am truly 100 per cent satisfied and passionate about the work I do and the people I do it with. Why are you good at what you do? I am good at what I do because I put passion into everything. No matter the tasks, I will always take on the challenge and see things on the positive side. There is soul into everything I do, because I really love my job and every opportunity I see as a change to continue learning and challenging myself. I believe people who are in our industry are very passionate people, because that is really the key to being successful with such a demanding job, and to love everything we do. 8â&#x20AC;&#x201A;|â&#x20AC;&#x201A;www.corporatemeetingsnetwork.ca

What are some of the challenges you face? Work-life balance is definitely the biggest challenge I face. When one has a role in a stressful career, sometimes overtime hours are necessary, lots of traveling is required and deadlines need to be met. Add to that the hour-and-a-half commute I have each way and there never seems to be enough time to do things outside of the work environment. Staying healthy goes hand in hand with this one — such an important part of me, but often challenging to stay consistent because of the little time and added stress. In a work environment, tight budgets and creeping deadlines are always at the top! The main ways in which I try to maintain a healthy balance is by taking time off when needed. After a long program or a large stretch of travel, sometimes a day to recharge is the best medicine. Another thing I do is try my best to leave the office at 5:00 p.m. and NOT look at my work phone after hours unless it’s urgent. Is there anything you would change in our industry, given the chance? If there is anything I could change about our industry now is the amount of waste and environmental damage our industry causes every year. If I had a magic wand I would make every event environmentally friendly and find a way to prove the positive financial, social and environmental impact of eco-conscious events so we can really see the results. This is an area that still needs much work in our industry. Walk us through a typical day at work. No day is the same in the life of a corporate event planner! My day is usually filled with emails, phone calls, meetings, and a lot of travel. From working in teams with colleagues and managing client relationships, the job is very dynamic and I get to interact with many people on a daily basis. Often we are filled with deadlines for projects, putting out fires and managing multiple vendor relationships. What’s not to love about our industry? What have been some of your biggest achievements? Although my role has been filled with multiple individual and group achievements in many different levels; my biggest professional achievements include: planning my first large corporate event by myself successfully and with very little experience; planning my largest conference to date, which pushed me in so many ways; and winning the 2014 MPI Planner Member of the Year, as well as the 2015 Rising Star award. All these achievements along with many more have consistently allowed me to prove to myself that I am in the right industry and doing what I was meant to do.

opportunities, business referrals, vendor collaborations, community sourcing, etc. The meetings industry not only in Toronto, but around the world is known for being very social and collaborative.

Who are some of your notable clients? My clients tend to be internal bank employees and/or executive hosts from my organization who need to organize a particular program for a specific purpose. That’s when they call our team to assist with all the logistics around a particular program. We deal with a variety of people, from executives, marketing managers, directors, etc.; each client is notable in their own way. What are some of your most memorable events and why? The most memorable event for me has to be when I planned my first large-scale corporate event. It was an internal company holiday party for about 250 people. This was the first time I had the opportunity to plan the entire event from A to Z, manage a complete budget, invitations, registration, logistics, execution and attendee management all at once and by myself. It was an opportunity to impress my then-boss, especially given the little experience I still had in the industry. Happily, I was able to pull-off a very successful event that kept attendees raving for days! That was the moment I knew I loved what I did and chose the right industry.

Event spaces with living backdrops. With over 50,000 amazing aquatic creatures, an event at the Vancouver Aquarium is an unforgettable experience. vanaqua.org/plan

What do you like best about the meetings industry, particularly in your region or city? What I like best about the meetings industry in the GTA, is the close-knit community and family that we have. Toronto is a big city with lots of event opportunities and professionals. Some are competitors, but all are collaborators. From what I have seen and experienced myself, we very much help each other succeed in this industry — from mentorship Corporate Meetings & Events Spring 2016 | 9

MEMORABLE MOMENTS How to create temporal landmarks and why they are crucial to your events By Ben Moorsom Do you find that you’re more likely to set and tackle your goals following a meaningful event such as the start of a new year, a milestone birthday, or an anniversary (work or personal)? Do you feel as though these events give you a “fresh start” or inspire you to take stock of where things are at and where you’d like them to be? If so, you’re experiencing the Temporal Landmark effect. Where were you when you first heard about 9/11? What were you doing the day Prince William married Kate Middleton? What did you eat for lunch the day your first child was born? How did you celebrate the night before your wedding? Most likely you can recall many of these with some precision. Yet, if I were to ask you what you did after work a week ago, that might not be so easy to recall. Why is that? S c ie n ce shows t h at “Te mp ora l Landmarks”— both meaningful events (as listed above) and socially constructed calendar partitions (the New Year, backto-school season, national holidays, etc.)— serve as milestones that help us form and retain memories and inspire action. In fact, according to research by Michael S. Shum (The Role of Temporal Landmarks in Autobiographical Memory Processes) temporal landmarks are key to helping in the organization and efficient retrieval of autobiographical memories. He explains: “These periods [temporal

10 | www.corporatemeetingsnetwork.ca

landmarks] emerge from and stand in marked contrast to the seemingly unending stream of trivial and ordinary occurrences that happen to us everyday.” Most importantly, these memories act as “organizing principles” for other events. SO WHY SHOULD YOU CARE? Both memory and action are extremely valuable to you as a planner. Having attendees remember your event with clarity and feel driven to action—both before and after—are strong indicators of a successful event. A Temporal Landmark Event can be an annual event (like a birthday or an annual conference) or a oneof f ( l i ke t he r oya l we dd i ng or a new product launch)—the key is to ensure it’s significant enough in the life of the attendee to ensure that it’s memorable and drives action. When it comes to annual events, the Temporal Landmark Event is eagerly anticipated each year. Whether it’s a

corporate meeting, a conference, or an industry event, the date goes into people’s calendars long in advance and some even plan their year around it. It happens each year around the same time, so there are specific seasonal cues that trigger thoughts of this event — just as Torontonians know that back-to-school means TIFF is around the corner, hockey fans recog nize the first signs of spring as playoff season, and North American meeting planners know that Fall is officially here with the start of the annual IMEX Event in Las Vegas. These events have a number of elements that remain consistent, things people look forward to year after year, but offer enough variety and change that there’s always something new and exciting to look forward to. Organizers and planners leverage this event to drive action. They use pre-and-post event communications to motivate and inspire, and results are realized as a result. From a corporate perspective, the Temporal Landmark Event is something to set goals and deadlines around, understanding that science (The Fresh Start Effect: Temporal L a n d m a r k s M o t i v a t e A s p ir a t i o n a l Behaviour) indicates people are more

BUILDINGBUZZ

Corporate Meetings & Events Spring 2016 | 11

BUILDINGBUZZ

KEY POINTS TO ENSURE YOUR ANNUAL EVENT IS A TEMPORAL LANDMARK EVENT: • Keep the location or time of year consistent. • If you’re changing the location, try to keep the change consistent (i.e. a different urban venue each year, a new tropical destination, etc.). • Create pre-communications touchpoints that reference moments and memories from last year’s event. • Develop trademark moments within your event. Do so by standardizing the things that really work well that your attendees bank on as part of their experience. • Don’t lose touch with your attendees. Be sure to follow-up with key insights from the event, highlight images, and challenges linked back to the content delivered.

likely to tackle their goals immediately following a temporal landmark. If you don’t plan a recurring event, then never fear, there are ways to i nc rease t he appea l, i mpact, a nd releva nce of you r event. A l l you need to do is to i n f use Temporal Event Landmarks (i.e. neural sparks) throughout your event. Let me explain. Neural Sparks (aka The Temporal Event Landmark) are the “flashbulb” m e m o r i e s w it h i n a n e ve n t t h at catch attendees off-guard, serve as a disruptor, and as a result allow attendees to form perfectly preserved memories complete with circumstances around them. Because it’s hard to surprise people these days, these neural sparks require careful thought and precise planning to produce something that’s beyond the realm of expectation and creates a lasting impression. SO HOW DO YOU DO THIS? Begin with Disruption: When we create a moment that is dramatically unexpected and induces an unconventional emotion such as intense surprise, disorientation, or even a level of controlled concern or fear, we are creating a reaction in the brain similar to what occurs during a landmark

moment. The more “disruptive” these moments are, the more likely attendees will be to remember them, recall them with great precision, and be drawn to action as a result of them. Move Beyond the “Big Bang”: Go small and make it personal. The more we connect with people on a personal level, the deeper we dive into the consciousness. Combining a relatable, personal story with the elements of disruption enhances the moment. Tap into Emotion: We can all agree on the power of emotion as it relates to engagement. There’s no argument that emotion also plays a significant role in

the creation of Temporal Landmarks. In all of the examples provided above, whether they’re positive (i.e. a wedding or birth of a baby) or traumatic (i.e. 9/11), they all elicit a high degree of emotion. In the creation of “flashbulb” memories, emotion is key. It is not one specific tactic, but a combination of a few, that creates the most potential. Tempora l La nd ma rk s help g ive our lives meaning, help us to define a nd d i f fere nt iate blo c k s of t i me, a nd allow us to recall sig n i fica nt moments with greater accuracy. Most of us, as planners, strive to have our events serve as significant moments within the personal or professional lives of our attendees, while creating an emotional response that drives ac t ion. Unde r st a nd i ng Te mp ora l L a nd m a rk s a nd f i nd i ng ways to integrate these into our planning is a valuable practice. Because people tend to be creat ures of habit, and rely on certain consistencies within a recurring event in order to make them feel com fortable, we feel the b est for mu la i s a combi n at ion of Tempora l La nd m a rk Event s w it h specific Event Landmarks (neural sparks) to create a ‘wow factor’ that lives on beyond the event itself.

Ben Moorsom is President and Chief Creative Officer at Debut Group, an agency that specializes in corporate business communication and events across North America. Since 1997, Debut has pioneered new ways of delivering content and has mastered the art of creating greater perceived production value for their clients. For more information on how Ben and his dynamic team of communication and production veterans deliver better results by producing bold creative that is strategically grounded, emotionally engaging, and flawlessly delivered to meet any clients budget visit Debut at www.debutgroup.com. 12 | www.corporatemeetingsnetwork.ca

EVENTMARKETING

RSVP ETIQUETTE Why we are tentative to RSVP to events By Micki Lubek, CMP If you’re old enough, you remember when RSVPs used to be straightforward. You got an invitation, you made a decision and you sent a response to advise accordingly. Today, despite technological advances in sending and capturing responses, this process has become anything but simple. The edges of RSVP etiquette are blurring and planners are feeling the ramifications. It is now common – even expected that there will be a large percentage of people who will not respond, and this number is growing year after year. The new normal for meeting organizers is to ‘build in’ time to follow up with non-responders by phone or e-mail. The productivity loss is troubling, but even more so is the potential cost drain due to a resulting inaccurate guarantee or attrition. More often, people are not indicating attendance, and this is due to two major trends: ambiguity in online registrations and emerging generational norms. ONLINE REGISTRATIONS – THEY’RE GREAT, HOWEVER… When the meeting registration process went online, we lost the clear distinction between the invitation and the registration. It used to be that the invitation provided information to the respondent and the registration collected information from the respondent upon indicating that they will attend. Many registration systems are built to start with the registration step, where the attendee fills in the information only if they plan to attend – deleting the invitation if they decline. Sometimes they are instructed to RSVP to in a separate e-mail, which garners decent response from willing attendees. Those who don’t plan to attend will rarely email with a response. Information overloaded business professionals are receiving more invitations than ever, and the instructions for responding have become inconsistent. This is driving respondents

into developing new habits – such as responding only if they plan to attend. Sheepishly, many will admit to not reading RSVP instructions. GEN Y? PLEASE REPLY! In conversations, those over and those under the age of 35 reacted to the topic of RSVPs very differently. Those more advanced in age were appalled that people would not RSVP to an invitation. There was also a general feeling of disdain toward on-line invitations. “It feels like they don’t genuinely want my presence,” was common feeling. On the other hand, generation Y has come of age with e-vites and Facebook invitations. Unsurprisingly they are turning to the internet to send wedding invitations (and proudly tout the cost savings and benefits of going paperless). The norm within their peer group is to respond only if attending. “Just showing up” is cool among friends. These experiences are following them into the workplace, and they are influencing everybody around them to be casual toward their responses to meeting invitations. NOW WHAT? I’m not, for a minute suggesting that we revert back to paper invitations – we couldn’t if we tried! Here are some suggestions on what need to recognize and start doing immediately: 1. Recognize that the invitation and the registration are different things and plan for them accordingly.

2. Communicate clearly the steps required for RSVP – spell it out. i.e. “please let us know either way whether or not you’d like to attend.” Repeat the steps in different places. People don’t read i n st ruct ion s a n y m o r e, s o e x t r a s t e p s a r e necessary. 3. Build a multi-step registration page. Give the respondent an option to fill in ‘yes’ or ‘no’ to attendance before you go to the next page and collect their data. 4. Personalize! Of those interviewed, everyone agreed that they are more likely to respond if they receive an invitation/registration addressed to them by somebody that they know than if they received an e-blast event invitation. 5. Make non-responders accountable for no-shows (following up and asking why they didn’t respond). We need to lead the way in creating awareness and accountability when it comes to RSVP etiquette. We can’t change the way things are but we can start the conversation. If the non-response rate continues at the current rate, the potential time and money losses are too great to ignore and delete. Micki Lubek, CMP is a corporate event planner and leader of an internal events team in the financial sector in Toronto. She is an active member of MPI and was voted “Planner Member of the Year” by MPI in 2016. Corporate Meetings & Events Spring 2016 | 13

BUSINESSOFMEETINGS

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BUSINESSOFMEETINGS

PLANNING RESILIENCE Facing today’s challenges as an event manager By Brent Taylor

Do you have the most stressful job? Each of us is faced with perpetual challenges in our workplace that seem to be continually increasing and adding to our stress levels. With the current climate of economic uncertainties, increasing workloads, and unrelenting demands most of us will likely claim we have the most stressful job.

Corporate Meetings & Events Spring 2016 | 15

BUSINESSOFMEETINGS CareerCast conducts an annual assessment of the most stressful careers. Surprisingly, or not so surprisingly, Event Coordinator was recently ranked No. 5 as the most stressful job of 2016. Making the top 10 is not an achievement most of us want to own as it means we face stresses close to that faced by active military personnel, firefighters, police officers and airline pilots. Why is this a reality for event managers? There are so many challenges and contributors to our stress levels. The sheer volume of details that need to be managed and monitored is suspect. Perhaps it is knowing that the events we deliver have a definite end date with no mulligans; no ability to do-over what did not go perfectly as planned. No matter how detailed our bestlaid plans, it is difficult to have contingencies in place to cover every possibility for what may go awry. Here are some current challenges event managers face with some tips that may help:

SHORTER TIMELINES

Timelines for managing our events are continually getting shorter. While it is arguable as to why, it is most important to be prepared to work within them when that last minute project arrives. We need to ensure that we have a firm understanding of the goals and objectives. An initial consultation with the event stakeholders will provide an opportunity to clarify what they expect to be achieved. This will prevent time wasted heading in the wrong direction. Other ways we can cope with shorter timelines include: • Tracking our progress and keeping stakeholders informed. It can instill a greater sense of urgency leading to expedited decision-making. • Expediency comes through repetition and defined processes. Develop and implement steps we can follow to ensure completion of each project. Knowing and practising these processes will prepare us for easy delivery on short timelines. Utilizing well-developed templates are necessary to complement each process. • If we deliver our events in the same region, build relationships with suppliers. Know who is responsive and reliable so we can draw upon them when timelines are short. 16 | www.corporatemeetingsnetwork.ca

INCREASING COMPLEXITY OF CONTRACTS

Over the past decade or so we have seen contracts become more complex. Facility contracts, for example, have grown from just a few pages to several dozen with the inclusion of sliding scales, attrition, minimum guarantees and other clauses. Event managers almost need to have a law degree to negotiate some of these contracts. While some may have the luxury of having an internal legal team to draw upon, not everyone does. For those without we can to turn to colleagues in our industry or potentially outside legal advice. There are plenty of opportunities to educate ourselves. Online resources abound with webinars, articles and websites dedicated to this matter. Books and educational sessions at industry conferences are also great resources. Another option is to develop our own contracts. Many suppliers, including facilities, are willing to use outside contracts. We will face an initial investment having a law firm draft them, but we can rest easy knowing the obligations and expectations on both parties are sound.

SHRINKING BUDGETS AND RISING COSTS

Events in these uncertain economic times are faced with rising costs and shrinking budgets. Added to this in many circumstances is a stakeholder expectation for the same level of delivery. How do we do more with less? Begin with looking at our budget and asking for every item, “is it necessary?” and “does it support our objectives and the outcomes we desire?” If not, remove it. Other strategies for handling shrinking budgets could include: • Asking if there are any budget items where a supplier may be willing to provide their product or services in exchange for in-kind sponsorship • Look at ways to innovate with the use of technology. Can a speaker with high travel costs present their session by Skype? Can a virtual attendance model be introduced that will outweigh the costs of having some delegates attend onsite? • Many educational institutions are building conference facilities with built-in audio-visual equipment. Save on AV costs by utilizing such venues that provide allinclusive pricing.

BUSINESSOFMEETINGS

• Make extended use of our keynote and plenary session speakers. Having them present a breakout session can reduce the number of speakers required.

COMPARING APPLES TO ORANGES

It can be difficult to compare quotations received from suppliers; like trying to compare apples to oranges. How do we know if one supplier has missed items crucial to the delivery of their services? How do we begin to compare what one supplier is offering to that of another when their quotations are Greek to us? • Focus on outcomes. There are many ways to achieve the same result. Providing audio-visual companies with an equipment list is not a good approach. They may have different equipment or one may have a more complex approach than the other. By clarifying what we expect as an outcome affords them the liberty of determining how they will get there. It makes them more responsible to deliver the expected result. • Where possible have the suppliers, in their quotations, provide renderings, or pictures of comparable projects. This will provide us with a visual element to better assess who will make the best partner. • Education and having resources to draw upon are also important. Take the time to learn about the services our suppliers are providing. Make connections with other industry professionals to whom we can turn to with questions.

NON-TRANSPARENT SUPPLIERS

It is a very competitive marketplace in our industry. Every supplier is looking for an edge to win our business. Unfortunately, too many try to compete on price because all too often it is the lowest bid that wins. This leads to some suppliers withholding items

in their quotations that may be needed for our event. After signing the contract we may face unexpected additional expense. Focus on having our suppliers quote on the outcomes we require instead of just providing lists of equipment or services. We can then make it part of their contract that they are to provide everything required to achieve the outcomes. Where possible, include a clause that indicates the final invoice cannot exceed the quotation and if anything is missed they are obligated to provide it for no additional fee. Having a basic knowledge and understanding of the services our suppliers are providing is an asset. Experience is a great teacher, but an investment in educating ourselves will accelerate our ability to identify when suppliers are not putting their best foot forward.

MISDIRECTED STAKEHOLDERS

Event managers are professionals and experts in the delivery of events. Stakeholders and clients can derail our well-developed processes when they are distracted by shiny things — things we know are not vital to the event’s success. This can lead to added stress and slowing down of management processes. • Find ways to instill trust. When they have faith in our competence and ability to deliver they will have less desire to interfere. No interference removes the opportunity to misdirect our focus. • D e v e l o p s t r ategies to keep our stakeholders informed of our progress. Communication is the foundation of gaining and keeping their trust. Maintain a critical path and reporting process. Ensure they can see that timelines are being met and schedules followed. When they see the event coming together, the desire to step in will be inhibited.

• Whe n w e f i n d o u r s e l v e s b e i n g sidetracked by stakeholders, re-focus them on what matters. Point them back to the goals and objectives and clarify how their shiny thing supports them. This will help bring them to the realization that it doesn’t matter. In dealing with the challenges we face, enough cannot be said about education and connection. For young people entering our industry, consider pursuing a formal post-secondary education in event management or in business. For the seasoned event manager, seek professional development opportunities whether through books, seminars or industry conferences. One of the best online resources is the Event Leadership Institute, which makes educational videos available taught by the top minds in our industry. Get connected and involved in a local chapter of Meeting Professionals international (MPI), International Special Events Society (ISES), Professional Convention Management Association (PCMA) or the Canadian Society of Professional Event Planners (CanSPEP). A great network is the Senior Planners Industry Network (SPIN). Staying current and on top of our daily challenges will lead to a very rewarding career, and hopefully a lot less stress!

Brent Taylor, CMP, CMM is a Partner at Timewise Event Management Inc. based in Edmonton, Alberta. He is very passionate about the meetings industry and believes strongly in education, professional development and setting industry standards. Connect with Brent online at www.twitter.com/brentjtaylor and www.linkedin. com/in/brentjtaylor. Corporate Meetings & Events Spring 2016 | 17

O P E R AT I O N S A N D L O G I S T I C S

LOGISTICALLY SPEAKING

Event logistics for a mindful experience By Leanne Andrecyk Logistics: the process of planning, organizing and managing activities. Born from the military arts, it is the essence of the event industry and the most important element of the craft. A true master of logistics can take event management from an activity to a scientific discipline. Event logistics can encompass all planning phases of an event; however the focus of this article is on the end game: the logistics of event execution with guest participation in mind. 18â&#x20AC;&#x201A;|â&#x20AC;&#x201A;www.corporatemeetingsnetwork.ca

O P E R AT I O N S A N D L O G I S T I C S To someone attending your event, an interesting, thoughtful agenda is the mark of a professionally planned and managed event. However, there is another schedule of events that runs in the background, parallel to that agenda, which makes an event planner a true professional – the playby-play checklist of the day that ensures the event agenda is executed flawlessly. This is where the best event planners shine.

EVENT RUN SHEETS: THE KEY TO SUCCESS

Coordinating and integrating the tandem and parallel actions of an infinite number of suppliers, all contributing to the execution of an event, is paramount to its success and represents a true precision act. Known under many different names including run sheet, checklist or timeline, the “schedule behind the schedule” is the true backbone to the success of any event execution. This document represents all the planning and preparation of the previous months whittled down to the blow-by-blow story of how the event will unfold. And, believe it or not, a truly professional logistical run sheet will turn an amateur into an expert planner. In the event of an emergency, a run sheet should be able to provide all the required information for a planner new to the event to pick up and carry on. Strong logistics management is absolutely essential in delivering the business results expected from an event. From behind the scenes, it is imperative to equip your team with information. Spare no detail to capture the play-byplay checklist of the day by building your run sheet in tandem with your critical path. Follow the law of physics – every action has an opposite and equal reaction! As you plot out your critical path, each “to do” will result in an on-site action that needs to be captured on your run sheet. Everything from opening the doors to checking in with your client at appropriate and pre-determined times should be accounted for in the timeline. The point of this exercise is to ensure that during the high-stress of event day, nothing slips through the cracks, where

the smallest forgotten detail could wreak havoc on the day.

LOOK BEYOND THE NORM

When planning an event, the obvious logistical items that come to mind include on-site registration, food and beverage delivery and human resources, to name a few. A true logistical genius immediately thinks of things that go beyond the norm and not necessarily on one’s radar, namely the overall guest experience. What will guests actually do when they arrive and how will they feel about their experience? Event professionals have become very adept at creating events that are well-oiled logistical machines. Sometimes this can create a mindless experience for guests – active participants quickly become in-active

attendees as they begin to operate on autopilot to navigate an event experience that is all too familiar. With the myriad of things that already populate the minds of guests it is imperative that we find the right balance between a well-oiled familiar process and the opportunity for guests to be mindful, ensuring the experience we are presenting is dynamic and interesting. You don’t want to take away the ability for guests to be present and aware of what they are doing. If we avoid creativity to maintain easy on-site logistics then we jeopardize the overall return on investment of the guest experience. We want to be able to guide guests through the event without removing their active participation.

O P E R AT I O N S A N D L O G I S T I C S

“DON’T MISS OUT ON THE OPPORTUNITY TO IMPROVE UPON YOUR OWN EFFICIENCY AND ENSURE EACH YEAR THE EVENT IS PRESENTED, AND THAT IT CONTINUES TO AROUSE CURIOSITY TO KEEP GUESTS ATTENTIVE.” OPPORTUNITY FOR IMPROVEMENT

Don’t rely on cut and paste. When working on a repeat or annual event it can be very tempting to work with the previous event run sheet. Don’t miss out on the opportunity to improve upon your own efficiency and ensure each year the event is presented, and that it continues to arouse curiosity to keep guests attentive. Last year’s documents are a valuable resource to become familiar with what was planned and how it was rolled out but should not be seen as a way to cut corners on creativity. An event’s run sheet can be a useful tool to check against a schedule that could be too full for guests to maintain mindful participation. An event or conference agenda will typically

include registration, meal service, transitions, breakouts, workshops, local tours, keynotes, trade shows, along with several other elements that events, especially conferences, may offer. We are occasionally so pre-occupied with fitting in an over-abundance of options into the event or conference that we aren’t thinking about what it’s actually going to be like for guests to experience a very long and intense day.

MANAGES EVENT FLOW

A logistical timeline laid out from end to end can quickly show how an eighthour day has been jam-packed with 12 hours worth of experiences. Use your run sheet to identify when the program

is overflowing. If executing the run sheet requires an inordinate number of team members then most likely the ability for a guest to take it all in is next to impossible. A sense of frustration can quickly replace mindfulness, with regret setting in at the end of the day for not succeeding. Leave guests excited about the positive and practical takeaways of an event, not what they feared they may have missed. A run sheet is certainly the tool of choice to track the daily execution of an event. In addition, it can also provide you with the checks and balances, throughout the planning phase of the event, to ensure the experience being presented is achievable. Providing guests with a sense of being well cared for, without spoon-feeding them with a mindless wash, rinse and repeat experience, is essential. Keep your team well equipped with a detailed event schedule and ensure it tells the story of an event experience that guests will truly relish! Leanne Andrecyk is Managing Partner of Zed Events Great Productions. For more information visit www.zedevents.ca.

It’s not the biggest harbour in the world. But it’s full of tall tales.

Create a tale of your own. Book the new St. John’s Convention Centre. Krista Cameron 1.877.739.8899

20 | www.corporatemeetingsnetwork.ca

destinationstjohns.com

RENOVATIONS

NEW CONSTRUCTIONS

CONTENTS

Waterfront Hotel Windsor, Ontario

HOMEWOOD SUITES HILTON HALIFAX-DOWNTOWN PAGE 28

AUBERGE DU LAC TAUREAU PAGE 30

HOMEWOOD SUITES HILTON HAMILTON PAGE 28

AUBERGE GODEFROY PAGE 31

HÔTELLERIE CHAMPÊTRE

ESTRIMONT SUITES & SPA PAGE 35

LA CACHE À MAXIME PAGE 36

GRAYDON HALL MANOR PAGE 27

CENTRE MONT-ROYAL PAGE 26

CALGARY TELUS CONVENTION CENTRE PAGE 25

BEST WESTERN PLUS WATERFRONT WINDSOR PAGE 24

AUBERGE DES GALLANT PAGE 29

DOMAINE CHATEAU-BROMONT PAGE 33

LE BALUCHON ECO RESORTS PAGE 32

MANOIR DU LAC WILLIAM PAGE 37

Today, we can proudly state that cuisine and a variety of activities Hôtellerie Champêtre is the most for all. By opting to stay in one of important network of country inns the numerous establishments in our and hotels in Québec! What makes network, guests are getting more Hôtellerie Champêtre unique than a simple hotel room. They is an unequalled formula that are embracing a world of many brings together superior quality possibilities and an experience that TOURISM WINNIPEG will fulfill their needs from check-in accommodations, fine DOUBLETREE DELTAregional LONDON PAGE 42-43 BY HILTON ARMOURIES to check-out. The 29 establishments united under LONDON ONTARIO PAGE 41 the Hôtellerie Champêtre banner are PAGE 40 located in 12 tourist regions across Québec to offer the fullest range of resort options. Selected through a rigorous process, each establishment will charm you with a warm

AUBERGE DU LAC ST-PIERRE PAGE 30

HÔTELLERIE CHAMPÊTRE PAGE 37

a gastronomy inspired by regional flavours. Hôtellerie Champêtre is your reference point for Québec resorts and offers an assurance of quality that is upheld by every inn and hotel in our network.

RBC CONVENTION CENTRE WINNIPEG 44-45 Contact PAGE information: Isabelle Dairy Director, Business Development 1-800-861-4024 ext. 223

isabelle.dairy@hotelleriechampetre.com

www.hotelleriechampetre.com

ESTÉREL RESORT PAGE 34

LONDON CONVENTION CENTRE PAGE 38-39

SHERATON CENTRE TORONTO PAGE 46

Renovations & New Constructions Over the past few years, a large number of impressive new construction and renovation projects have been initiated by Canadian-based hotels and convention centres. From stylish guest rooms and elegant ballrooms to spacious and modern meeting spaces, Canadian venue operators have continued to develop some of the best conference facilities and accommodations the world has to offer. With a multitude of renovations, upgrades and other construction projects currently underway or recently completed across the country, planners now have more spectacular venue options than ever before. In the following pages, Corporate Meetings and Event magazine is proud to present many of the dazzling new and updated venue and accommodation offerings available for meetings, conferences and conventions from coast to coast. Take a journey with us as we discover whatâ&#x20AC;&#x2122;s new and exciting in Canadian hotel and convention centre renovation and construction and get the ball rolling on choosing your next great event destination!

BEST WESTERN PLUS WATERFRONT HOTEL

Waterfront Hotel Windsor, Ontario

Sophisticated meeting and conference destination

In the heart of downtown Windsor, surrounded by the city’s most popular restaurants and attractions, Best Western Plus Waterfront Hotel stands twenty-two storeys above the Detroit River, with stunning water and skyline views from each of the 305 contemporary guestrooms. As the anchor hotel to St. Clair Centre for the Arts, recognized as Windsor’s convention centre, with award-winning culinary services, the hotel is inter-connected on two levels, providing attendees with seamless movement between the two facilities. Combined, Event Planners have access to over 30,000 sq. ft. of full service meeting and convention space for events for up to 1,000 persons. The adjoining Chrysler Theatre provides an intimate viewing experience for 1,200 patrons. RENOVATIONS WITH DESIGN VISION The hotel has completed extensive property-wide renovations, bringing to life the interior design vision of Jolanta Lukus, CEO of Royal Design, Inc. Stylish, contemporary guestrooms, lobby and public areas reflect a fluid, modern design, with fine finishes and optimal functionality of space. The lobby is open and welcoming, ideal for ad hoc meetings or intimate gatherings, with contemporary lounge-style seating areas that overlook Dieppe Gardens and miles of waterfront walking trails STUNNING WATER AND DETROIT SKYLINE VIEWS In November 2015, the hotel rebranded as Best Western Plus, recognized for offering upper mid-scale amenities & services at a competitive price. Special attention to design elements were given to advance the hotel’s mission “to become recognized as Windsor’s Corporate Hotel of Choice”. With stunning river & Detroit skyline views, each guestroom features a 42” flat panel TV, pod-style coffee & tea brewer, mini-refrigerator, large work desk, crisp fresh linens, upscale amenities, with fast, complimentary Wi-Fi throughout.

Contact information: Visit: windsor-hotel.ca Reservations: 877-973-STAY (7829) 24 | www.corporatemeetingsnetwork.ca

More discerning travelers can choose from twenty suites, including a selection of Corner, 1-bedroom or the impressive 1,200+ sq. ft. Ambassador Suite. Additional features include a large pool and extensive fitness centre that also boast panoramic waterfront views. Complimentary full hot breakfast buffet, a modern business centre and covered parking are added amenities that guests truly appreciate. A new, sophisticated meeting and conference destination has just risen in

downtown Windsor! Check out windsorhotel.ca for more information or a customized quotation for your next event!

MEETINGS + CONVENTIONS CALGARY Accommodations + Air + Acoustics

Energy, Collaboration, and Intellectual Capital – Calgary has the perfect environment to invigorate your next meeting! Calgary’s vibrant energy and business potential is attracting an exciting array of investors and builders to the city. Here are the newest conference additions to Calgary. HOTEL BOOM Over 3,000 hotel rooms will be added to the city’s inventory by 2018! Kicking off this boom, Calgary’s newest hotel the Fairfield Inn & Suites opened 124 guestrooms downtown last year. Following suit, four hotels (Marriott Renaissance, Hilton Garden Inn and Homewood Inn & Suites, Residence by Marriott, and

ALT Hotel) will add over 1,000 rooms to Calgary’s downtown by 2018. Conveniently located less than 6 blocks from the Calgary TELUS Convention Centre, the 315 room Hilton Garden Inn and Homewood Inn & Suites and the 360 room Residence by Marriott will enhance Calgary’s conference offer. AIRPORT EXPANSION Calgary’s downtown meetings venues and hotels are conveniently located within a 20-minute drive from the airport. Canada’s 3rd largest airport, Calgary is consistently ranked as one of the best airports in North America for overall passenger convenience. The Calgary International Airport will complete a 2.1 billion dollar expansion this year. This will feature a new International Terminal, doubling the airport’s size. The expansion will welcome two new hotels

Interesting Facts: • Over 200 downtown restaurants • 60 minutes drive to the mountains or the desert • 13,000 hotel rooms (and growing) • 1.2 million total sq. ft. of meeting and event space

in the airport. The Calgary Marriott InTerminal Hotel will feature 318 guestrooms and 18,000 sq. ft. of meeting space. The fivestory hotel Westin Airport will feature 250 rooms, and 30,000 sq. ft. of meeting space. NATIONAL MUSIC CENTRE Studio Bell – home of the National Music Centre (NMC) will open in summer 2016. The NMC is a unique offering to Calgary’s offsite venue inventory, with space that can host up to 300 people. The Skybridge, an event planners dream, is a crossing with a capacity of 200 people, connecting the museum’s two buildings together and features striking city views. The architecturally-stunning facility, with five floors of exhibition space dedicated to telling the story of music in Canada, will be an international hub for culture and technology.

Contact information: Email: info@meetingscalgary.com Phone: 403-261-8592 meetingscalgary.com twitter: @meetingscalgary Corporate Meetings & Events Spring 2016 | 25

CENTRE MONT-ROYAL WE ARE CENTRE MONT-ROYAL, a conference and special events centre in the very heart of Montreal’s downtown neighbourhood known as the Golden Square Mile. Opened in 2000, Centre MontRoyal has recently gone through a complete make-over and it feels so good. Some things have not changed. CMR is still a fully ergonomic environment with the highest air quality which keeps guests refreshed through long meetings and presentations. Our 8 hour chairs provide complete comfort while our tables are laminate surfaced and non reflective. We are an IACC accredited facility which means we follow an exacting standard in conferences. WE ARE DIVERSE Centre Mont-Royal offers you 17 meeting spaces and can accommodate from 10 to 900 guests including a state-of-the art 730 fixed seats and tiered theatre for guest speakers, performances, a plenary, award ceremonies and just about anything where a stage is needed. The acoustic quality of our theatre

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is outstanding and every seat is a great seat with no columns to block views. Every audio visual need can be provided. Other meeting areas include break out rooms, 3 large meeting rooms that can be divided and multi functional spaces with panoramic windows. We can accommodate your specific meeting needs. WE ARE FOODIES Centre Mont-Royal prides itself on the excellence of our inhouse catering team led by Executive chef, Yves Malenfant. Chef Yves and his brigade are committed to thrill guests with gastronomic menus suitable to your budget. The entire catering team is efficient and on time as only those in the meeting industry can appreciate. As important as the meetings are, at CMR we

understand that it’s the food people will remember first. From breakfast to breaks to gala dinners, our catering brigade will delight your guests. WE WORSHIP THE SUN AND THE PLANET Centre-Mont-Royal has abundant natural light from floor to ceiling windows and when the season permits, guests can enjoy our outdoor terrace. Centre Mont-Royal has the utmost respect for the environment and is committed to sustainability, awareness and environmental health. WE BELIEVE IN SERVICE Our professional team ensures an impeccable standard of service at every level. Dedicated event coordinators will guide you through the event process.

Contact information: Visit us at www.centremontroyal.com 2200 Mansfield, Montreal, QC H3A 3R8 514-844-2000 1-866-866-2200

GRAYDON HALL MANOR Georgian elegance with a modern flare

Graydon Hall Manor first opened its doors as a boutique meeting and event venue in 2000. After sixteen years of developing a reputation as one of Canada’s finest event facilities, Graydon Hall Manor completed an exciting and extensive redecoration project. The goal of the project was to strike the perfect balance between retaining the manor’s original Georgian elegance, while invigorating it with a modern and sophisticated style. Original Georgian architectural details were carefully restored to their grandeur from when the manor was constructed in 1936. These include: the Great Hall’s parquet de Versailles floors and large bright bay windows, the conservatory’s travertine marble floors, and the library’s wood panelling. Ornate mouldings have been

Contact information: Nicole Pieckenhagen Managing Director 416-449-5432 nicole@graydonhall.com www.graydonhall.com

white-washed to their original glory, eight wood burning fireplaces have been refreshed, and an outdoor limestone terrace can seat 200 for a working lunch or celebratory dinner under a canopy of ash trees. TRADITIONAL GRANDEUR WRAPPED IN MODERN GLAMOUR Historic features are now juxtaposed with modern flare. Lacy sheers have been replaced with French-grey silk drapes, walls have been painted a bright subtle grey, fixtures are now whimsical and unexpected, regal brocades have been replaced with lively Christain Lacroix fabrics, and fine printed wall papers pay homage to Graydon Hall’s traditional style.

IMMERSE YOURSELF IN MANICURED GARDENS Today, Graydon Hall Manor feels fresh and crisp while retaining its original elegance and character as a private estate. Immersed in the peaceful surrounds of its own manicured grounds, guests are encouraged to walk the formal gardens, spy local wildlife, and enjoy the peace and fresh air – all just minutes from Toronto’s busy downtown core. Book now for spring-summer BBQ’s and garden parties. The fall is a perfect time for AGMs and product launches. Winter has always been popular for client appreciation and holiday festivities.

Corporate Meetings & Events Spring 2016 | 27

HALIFAX HAMPTON INN AND HOMEWOOD SUITES Centrally located in downtown Halifax, this dual-branded property offers easy access to major corporate headquarters as well as shopping, dining and entertainment. Some highlights include a SilverBirch Conference Center ®, 24-hour business center, indoor swimming pool and a gym.

Hampton Inn’s guest rooms are equipped with modern amenities including 42-inch LCD TVs and comfortable Hampton beds®. This new hotel also features Hampton’s Perfect Mix Lobby, designed for both leisure and business travelers as an extension of their guestroom. Homewood Suites provides travelers amenities and services that maximize their travel budget, including free Wi-Fi, daily breakfast and evening social Monday through Thursday. In addition, Homewood’s guest suites boast fully equipped kitchens, separate sleeping and living spaces, and grocery shopping services– all amenities that enable travelers to feel at home.

Contact information: Hampton: 1-855-331-0334

www.Halifax.HamptonInn.com

Homewood: 1-855-331-0337

www.halifax.homewoodsuites.com

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HOMEWOOD SUITES BY HILTON Located in the heart of downtown Hamilton, Ontario, Homewood Suites by Hilton is Hamilton’s newest all-suite hotel. With 10,000 sq.ft. of flexible function space, the hotel can accommodate groups up to 190 people. Our 15 modern and upscale meeting and banquet rooms are perfect for any event, from a corporate seminar, to an extravagant affair. Including state-of-the art

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audio and visual equipment, along with complimentary WiFi access throughout the hotel, we have the tools you require to create a memorable experience. Our attentive and knowledgeable staff at the Homewood Suites by Hilton Hamilton will create the perfect setting for you and your attendees. We look forward to hosting your next function, and making you

feel at home. For inquiries, please contact Carla Visocchi, Meeting and Events Specialist at 905-667-5003 or carla.visocchi@hilton.com.

INTERESTING FACTS • Each of our 182 suites come with a fully equipped kitchen, complete with full-size fridge, two-burner stove, microwave, utensils and dishwasher. Perfect for a long-term stay. • Complimentary hot breakfast Monday-Sunday, and complimentary evening reception from Monday-Thursday. • We offer complimentary grocery shopping service for our guests. • We are pet-friendly!

2016-04-26 3:02 PM

AUBERGE DES GALLANT Whether you are travelling between Montreal and Ottawa for business, or pleasure let Auberge des Gallant welcome you with its captivating amenities. Nestled in the heart of a bird & deer sanctuary on Rigaud Mountain, the comfort of our luxurious rooms, contemporary amenities and fine gastronomy make Auberge des Gallant, yours to discover. Mr. Gerard Gallant opened a small inn comprised of six bedrooms and an intimate 26-seat dining room, in 1972. The reputation of this friendly inn’s fare was enough to attract visitors, year after year! Thus, the ﬁrst chapter of Auberge des Gallant’s story had been written. Over the last few years, Auberge des Gallant has experienced major changes. Extensive architectural upgrades were only the beginning and lead to the introduction of many new services, now available to our patrons. Enjoy the comfort of 41 new rooms, a 60seat formal dining room, exceptional wine cellar, 3 new reception and/or business halls for up to 200 people, two four-season outdoor Spas, and much more.

Our reception & conference halls are adaptable to your needs, thanks to our numerous onsite installations. Experience an unforgettable corporate retreat, with onsite team building exercises, audio-visual equipment, bright modern amenities and a seasoned team of professionals to accompany you every step of way. Our onsite event coordinator will gladly help you create the event you’ve been dreaming of. DID YOU KNOW? The 1998 ice storm forced hundreds of local people out of their homes. In spite of the signiﬁcant damage inﬂicted on the property, the Auberge still opened its doors to 120 people seeking emergency refuge. The Gallant family saw hope in

the aftermath of the devastating storm, building a Maple Pavilion from the damaged trees that would open in 2000. Sucrerie des Gallant now hosts thousands of guests each spring, and is an ideal spot for corporate groups to unwind with a traditional sugar shack meal, and get in touch with the nature that surrounds them. Relaxation and beauty are always on the menu at the full service Spa Gallant! Whether you stop in for a meal or staying with us for a few days, your stay at Auberge des Gallant is sure to be unique and cherished experience. Perfectly nestled between Montreal and Ottawa, Auberge des Gallant is the ideal destination for any get-together. Discover the Gallant Experience.

Contact information: 1171 chemin St-Henri Ste-Marthe, QC J0P 1W0 Phone: 450-459-4241 Fax: 450-459-4667 www.gallant.ca Corporate Meetings & Events Spring 2016 | 29

AUBERGE DU DU LAC ST-PIERRE The Auberge du Lac St-Pierre recently completed a major renovation project, remodeling all of its rooms and common areas. With a total investment of over one million dollars in renovations, the Inn is offering a unique warm and contemporary style. L’Auberge du Lac St-Pierre is your destination for corporate meetings. Our multi-

functional rooms are combined with a breathtaking view of the Lake St-Pierre, a place recognized by the UNESCO. Combined with the gastronomical experience offer by our award winning Chef, Alain Pénot, you have all the ingredients to make your next meeting a resounding success! Comfort | Atmosphere | Gastronomy

INTERESTING FACTS: • 4 stars gastronomy : Resto Voir Guide • 4 Stars Inn

Contact information: Pauline Dupont, Sales director 1-888-377-5971 p.dupont@aubergelacst-pierre.com

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AUBERGE DU LAC TAUREAU Under new management since 2015, this magnificent log-cabin style property got renovated recently. Located at Saint-Michel-Des-Saints, in the Lanaudière region of Québec, the Auberge du Lac Taureau counts 150 rooms, 7 conference rooms, interior pool, a spa, hot tubs, sauna as well as outdoor activities. Recently renovated areas count

Contact information: Phone: 1-877-822-2623 Email: info@lactaureau.com www.lactaureau.com

30 | www.corporatemeetingsnetwork.ca

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the dining room, which sits up to 300 people, the warm and cozy bistro-bar, and a brand new terrace with 4 hot tubs that overlooks the Lake Taureau. This pet-friendly auberge has refurbished its 7 km beach. The new owners plan to refurbish all bathrooms in the years to come, placing 6-liter flush toilets. This renovations help to make this the perfect place for a family or a romantic getaway to enjoy nature and winter activities including snowmobiling around the lake, sledding, hiking, ice fishing, crosscountry skiing and many other outdoor activities. Guests enjoy the

beach during summer, also golf, SeaDoo, ATV or fishing. Discovering the Auberge Du Lac Taureau and its renovations. In the renovated dining area event organizers will found a turnkey solution from small to big events, conferences, corporate meetings, incentives and events with teambuilding activities, cocktails and other activities you may need.

2016-04-25 1:13 PM

AUBERGE GODEFROY

1M$ revitalization at the Auberge Godefroy - Breath of fresh air! Auberge Godefroy celebrates its 26th anniversary this spring! The hotel has recently undergone a large scale renovation completely transforming the lobby, dining room, and all meeting rooms. The elegant and refined design creates a wonderful atmosphere for get-togethers and sumptuous events. This chic 4-star hotel is located midway between Montreal and Quebec city and is only a few minutes from downtown Trois- Rivières. Auberge Godefroy is a 4 Diamond AAA-CAA hotel that consists of 71 cozy guestrooms and suites, each fitted with memory foam beds and Egyptian cotton sheets, offering a tranquil space for complete peace of mind. For entertainment, every room has access to free WiFi as well as LCD TVs with cable. The hotel also houses an opulent dining room that has won many prestigious wine awards throughout the years. The executive chef and his specialized brigade take pride in using sought-after locally grown products, found in a nearby farm, to create wellbalanced and delectable dishes. It is truly a remarkable gastronomic experience. Open all year round, the Espace AquaDétente health club is the epitome of relaxation with an indoor and outdoor pool as well as several hot tubs. There is never a dull moment at Auberge Godefroy with multiple seasonal activities to enjoy such as 9 different golf courses, stunning nature trails, various cultural and agrotouristic sites and the tranquil Amerispa. You will be blown away by the unique richness of the region. It’s all about mixing work and pleasure...

For your meetings and conventions, Auberge Godefroy proposes a range of possibilities guaranteed to fulfill your every need. Dedicated and professional

staff, state of-the-art facilities and personalized service will ensure that all guests are treated to a successful and memorable event!

Contact information: Olivier Vincent 1-888-422-1620 ventes@aubergegodefroy.com www.aubergegodefroy.com Corporate Meetings & Events Spring 2016 | 31

BALUCHON ECO RESORT’S RETURN TO BASICS How We Got Inspired by the ‘Slow-design’ Trend The Baluchon Eco Resort is located between Montreal and Quebec City, in a place where nature still seems untouched and wild. You can experience here the sense of freedom arising from the indescribable feeling that it is time to call your own. When we decided to update our various rooms, it was easy to be inspired by the lands around the resort. Like Cicero said, “If we take nature for our guide, we shall never go astray.” Our owners always believed that our actions, activities and services have an impact on individuals, surrounding communities and the regional, national and global economy. Our company’s image and reputation are bound to this concern for the environment. Consequently, we had the chance to discover a new trend that completely followed our eco-friendly and well-being values, the ‘slow design’. What is important to know about ‘slowdesign’ is that its main goal is to promote harmony between people and the natural environment. It is a philosophy that aims to reduce the ecological footprint through non-polluting production methods and the use of renewable resources. It is the real opposite of the aggressive industrialization phase we saw in the last decades. The Baluchon Eco Resort has the chance to be surrounded by forests, mountains, and by the rivière du Loup; therefore, we wanted our rooms to emit the unique connexion with nature

Contact information: 3550, chemin des Trembles Saint-Paulin, QC J0K 3G0 Phone: 1 800 789-5968 Email: info@baluchon.com 32 | www.corporatemeetingsnetwork.ca

Before

After

that sometimes we forget. We choose sustainable development materials, as well as using available material in the local area (wood, metals, minerals, stones…). Do not be surprised if the lamp or furniture in one of our new Ambiance rooms has been made from a rock or dead wood taken by

the river. Indeed, like snowflakes, each new renovated room is unique because of that and has its own personality. By using these materials, we wanted to inspire our customers and encourage a feeling of both meditation and action at the same time.

CHATEAU BROMONT Situated at the foot of the Bromont ski resort, Domaine Château-Bromont offers an inspiring environment that promises fruitful gatherings and creative meetings. Domaine Château Bromont is the largest meetings and conventions resort in Québec’s Eastern Townships region and has 14 meeting and function rooms accommodating up to 400 people banquet style! Moreover, Château Bromont boasts a team of culinary experts that take pride in putting forth the best that the region can

offer. Your group can discover the wine route and its local vineyards, as well as many stunning cycling and hiking trails. The hotel complex also offers visitors a 166 room 4 star property, a 40 room 3 star inn, a renowned spa, a panoramic 18 hole golf course and catering service. Domaine Château Bromont has recently completed a major 8.5 million dollar renovation where guest rooms, meeting rooms and public areas were transformed into stunning contemporary spaces.

Contact information: Gilbert Lemieux ventes@chateaubromont.com 1 888-276-6668

Corporate Meetings & Events Spring 2016 | 33

ESTEREL RESORT L’Esterel Resort, an exceptional destination for your business meetings located only 1h10 from Montreal Trudeau Airport: • 50 million investment since 2009 • 200 suites with fireplace and balcony for all your guests • 10,000 square feet of meeting space with windows and terraces • Our convention center’s maximum capacity is 350 people banquet style • 3 restaurants overlooking lake Dupuis offer you a variety of culinary experiences • NEW WINE CELLAR by the lake is available for private dinners for up to 30 people • Many team building activities all year long directly on site • Free access to the Nordic SPA (open until 23:00) OUR PASSIONATE TEAM is waiting for you to make a GREAT SUCCESS of your event in our magnificent Laurentians! Your guests will fall in LOVE with l’Estérel Resort!

Contact information: Katia Navratil knavratil@esterel.com 888-378-3735 ext 6017 www.esterel.com 34 | www.corporatemeetingsnetwork.ca

ESTRIMONT SUITES AND SPA At Estrimont Suites and Spa, We Offer a Combination of Authenticity and Novelty! AUTHENTICITY: • A unique and experienced event coordination service to help you plan your event. • The most beautiful, window-filled, meeting rooms in the Eastern Townships. • A hotel comprised of spacious suites (95), renovated in 2014, with fireplaces, balconies, and BBQs. • Creative cuisine from our chef and his team: from gourmand coffee breaks, to 5 course meals. • Culinary team-building: a cooking workshop or cooking competition, depending on the size of your group.

• A resort in the heart of the Eastern Townships, 1 hour from Montreal, and 2h30 hours from Quebec City. FROM OUR PARTNERS: • Tourist attractions from our partners: Foresta Lumina, a multimedia show from Moment Factory, the Gastronomy on the Grand Cru cruise, a culinary adventure on the Orford Express, the champagne method at the Cep d’Argent Winery, live shows in the fields of Bleu Lavande, the magnificent golf course at Mont-Orford Parc, the Parc National du Mont-Orford, the Mont-Orford beer festival, and the

grape harvesting festival; the largest agro-tourism event in Quebec. WHAT’S NEW: • From June 29th to July 2nd, come and experience the Diner Entre Ciel et Terre (the Sky’s theLimit), an exclusive offer( in the countryside). • Estrimont Suites and Spa will become an art gallery during the summer of 2016;Guilbo will be painting live onsite, and showcasing his work. • We also have new audio-visual equipment to enhance your stay.

Contact information: Manon Hubert Sales Representative mhubert@estrimont.ca 800 990-8223 ext. 5655 Corporate Meetings & Events Spring 2016 | 35

WELCOME TO LA CACHE À MAXIME La cache à Maxime is located to the beautiful region of La Beauce, 20 minutes from Quebec City. Discover a charming country resort in our heart of a vineyard. Stay in our design hotel, it’s an oasis of calm that combines urban lifestyle and an exceptional natural environment. Spend a night or a week in our deluxe and fully-equipped and deluxe loges. Enjoy our restaurant; you will be seduced by our fine cuisine steakhouse. Our chef is inspired by delicious local products. Each plat is work of art, all of your senses will be delight. Our boutique is a showcase for the region’s producers. Look, taste and bring some back home. It’s possible to book a guided Take a moment to relax and appreciate the present moment… we’ll take care of the rest at the Noah Spa. Experience the watergenic pool, unique in Canada. Rebalance your inner-being, unwind your body, let the water envelop you and enjoy this moment of relaxation and well-being! Business and pleasure in one destination. Looking for a destination that can easily combines business and pleasure, La Cache à Maxime should be on the top of your list. With its 47 room’s hotel, its 33 cozy and full equipped cottages, a full service convention center that can accommodate up to 150 guests, the resort offers the best of two worlds, the closeness to the city and the charm of the Quebec province countryside.

INTERESTING FACT The vineyard covers two and a half hectares. In it are more than 7,000 vines that are specifically designed for our climate. They include three grape varieties: Maréchal Foch, Sainte-Croix and Vandal-Cliche. They makes 7 different wines and the most popular is Le Jarret Noir (black shanks). Is an expression to be associated with Beaucerons. 36 | www.corporatemeetingsnetwork.ca

Dress up warmly and get ready for a day of winter fun ! In Beauce, winter activities are numerous. Put on your caps and mittens and take out your skis and snowshoes ! Why not go fishing with the kids in January ? Be unusual ! Enjoy fully winter by taking your family and friends outdoors. Great memories can be made in wintertime in. Its valleys and rolling hills are crisscrossed by the Chaudiere River. The beauty of the scenery and the genuineness of its people make La Beauce Naturally Colourful ! Enjoy spring and its famous maple syrup, the quality of Beauce maple products is undeniable. Our region is the biggest maple syrup producer in the province of Quebec. So don’t wait any longer, visit a sugar shack !

Summer activities are numerous, but if you prefer to relax with the kids, enjoy the swimming pool, do horseback riding or enjoy our walking trails. No matter the season, no matter the purpose, La Cache à Maxime will assist you so that your stay be memorable.

MANOIR DU LAC WILLIAM Manoir du lac William is located in the Centre-du-Québec area, easy access from Montreal and Quebec City. The Manoir offers 55 rooms and suites, a renowned restaurant featuring regional flavors, free onsite seasonal activities and a personalized service from our team. Since 2011, Manoir du lac William has doubled in size. 21 suites with

balcony view on the lake, a gym, an indoor pool, a nordic spa have been built. Also, the majority of the rooms, the health spa and all the meeting rooms have been renovated. The next step is the complete renovation of the dining room. A new concept will be developed to complement

the contemporary style of the last renovation. These changes will take place in 2016. Combine the spectacular surroundings of lac William, the comfort of a four star hotel newly refurbished, the strategic location, the quality of the food, the creativity of our team, the complicity with the client and you get the recipe for a successful event!

Contact information: Manoir du lac William 800-428-9188 info@manoirdulac.com

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HÔTELLERIE CHAMPÊTRE Today, we can proudly state that Hôtellerie Champêtre is the most important network of country inns and hotels in Québec! What makes Hôtellerie Champêtre unique is an unequalled formula that brings together superior quality accommodations, fine regional

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cuisine and a variety of activities for all. By opting to stay in one of the numerous establishments in our network, guests are getting more than a simple hotel room. They are embracing a world of many possibilities and an experience that will fulfill their needs from check-in to check-out. The 29 establishments united under the Hôtellerie Champêtre banner are located in 12 tourist regions across Québec to offer the fullest range of resort options. Selected through a rigorous process, each establishment will charm you with a warm welcome, cozy accommodations and

a gastronomy inspired by regional flavours. Hôtellerie Champêtre is your reference point for Québec resorts and offers an assurance of quality that is upheld by every inn and hotel in our network.

Contact information: Isabelle Dairy Director, Business Development 1-800-861-4024 ext. 223

isabelle.dairy@hotelleriechampetre.com

www.hotelleriechampetre.com

Corporate Meetings & Events Spring 2016 | 37 2016-04-27 3:41 PM

WHAT DOES A $25 UPGRADE LOOK LI The City of London is the heart of Southwestern Ontario’s convention scene. Whether or not you have visited before, the recent combined $25 million investment made by the downtown convention partners makes this city worth a (second) look, and at the core of the convention scene is the London Convention Centre (LCC), which contains 70,000 square feet of flexible meeting & event space. The LCC is host to up to 400 events annually, which contributes nearly $20 million dollars to the local economy each year. It has a reputation of providing world class service to all who step foot inside the facility. Their goal is to delight guests with every act, and their ongoing success of creating raving fans attests to their achievement in reaching this goal. The recently commenced $5 million first floor upgrade is the final piece of the newly improved downtown convention scene. Coupled with the combined $20 million renovations seen this past year by the Delta London Armouries and DoubleTree by Hilton, London has further demonstrated its dedication to providing the highest quality convention experience. The London Convention Centre kicked off their capital improvement project in October of 2015 and is scheduled to be completed in July of 2016. The finished product will encompass more modern, flexible and accessible spaces to meet the needs of sophisticated audiences. With a 33,000 square foot ballroom located on the second level, the new main level will house

Contact information: Darrin Pollard Director, Business Development London Convention Centre 1-800-203-1992 darrinp@londoncc.com 38 | www.corporatemeetingsnetwork.ca

up to 14 breakout rooms, making the LCC a place where events and conferences run with ease, no matter how large the scale. The meetings and hospitality industry has a cycle of development that each facility needs to follow in order to remain successful in a highly competitive landscape. Retooling and changing the offerings of facilities such as the London Convention Centre is imperative in driving the City’s meetings and convention business forward. The LCC and their architects conducted countless hours of research, including listening to a focus group of local event planners describing the best and worst features of facilities they have encountered. During this research one thing became clear; meeting planners and conference organizers are looking for flexibility, and so flexibility became the key word and motivating factor behind the design of the Convention Centre’s new space. The new first level floor plan has four distinct spaces that can be divided a number of different ways using moveable walls, allowing clients to achieve a room size to fit their needs. The focal point of the new space is an open central foyer, boasting natural light, which can be separated into three meeting spaces. This space can house three separate breakout sessions by day, and host an elegant stand up cocktail reception by night. The renovated space will include new floor and wall finishes, new door hardware, beautiful chandeliers

MILLION KE? and energy efficient LED light fixtures throughout, creating upgrades that mirror the Convention Centre’s everyday commitment to clients. The new salon spaces will also include a digital hearing assistance system laid directly into the floor. This will allow any guests with digital hearing aids to tap directly into the audio system of the event automatically upon stepping into the room. In addition to these major changes, service hallways will be widened to allow for better food and beverage service, and access to power and internet will become easier, with more access points in the walls and floors. These initiatives will help to further improve the overall client experience. The project has been led by award winning firm Nicholson Sheffield Architects, who have been involved in other iconic properties in London including multiple health care facilities as well as numerous projects for Western University. Nicholson Sheffield has been able to understand and cater to the aspects of the hospitality industry that are important for client experience. They appreciate that in the meetings industry

INTERESTING FACTS • 70,000 square feet of flexible event space • 33,000 square foot ballroom • Up to 14 breakout rooms • In-house catering led by Certified Chef de Cuisine David Van Eldik

little things matter. They spend hours on something as simple as the main entrance doors, recognizing that any sort of difﬁculty in entering the building can easily shatter the image and experience from the start. Their ability to be ﬂexible and their precision in managing risks have allowed this project to remain on schedule and be successful. Throughout the entire renovation process the LCC has been able to maintain the integrity of their business. With a carefully planned process and a team of conscious construction professionals, they have been able to remain fully operational since starting the project, ensuring that anytime there were clients in the building, it was clean, tidy and free of any construction noise or debris. The London Convention Centre is looking forward to hosting you in their new space starting July 2016.

Corporate Meetings & Events Spring 2016 | 39

ELEGANT ACCOM TO MEET EVERY N With modern and flexible meeting space at the top of the list for any conference planner, nearby and comfortable accommodations come in as a close second. London has a number of great hotels throughout the city, but most notable are the newly renovated DoubleTree by Hilton and Delta London Armouries located right next to the London Convention Centre in the heart of the city. The DoubeTree by Hilton is attached to the Convention Centre by a heated walkway, creating easy travel between the two facilities. The 323-room property completed their upgrades in the fall of 2015. The goal of the renovation was to give a fresh, contemporary look to the facility as a whole. From the moment guests arrive they are greeted with clean lines, and modern finishes, along with DoubleTree’s signature warm chocolate chip cookie welcome! Their escalator to the second level has been replaced

by an elegant granite staircase, and a Starbucks has been added to the lobby, for the ultimate level of guest convenience. Their fresh design has been carried up to their guests rooms, which have also taken on a new up-to-date look. In addition, this 22-story high rise includes 18 meeting rooms, a private parking garage, complimentary Wi-Fi throughout the hotel’s public areas and guest rooms, a 24-hour business center, 24-hour fitness center featuring Precor equipment and heated indoor pool and hot tub.

INTERESTING FACTS • 323 guest rooms • 18 additional meeting rooms

Contact information: Sam Davis Director of Business Development DoubleTree by Hilton 519-430-6413 samw.davis@hilton.com 40 | www.corporatemeetingsnetwork.ca

MODATIONS EED

The Delta London Armouries is another convenient choice for accommodations when attending a conference at the LCC. Located just a three minute walk from the facility, this hotel is truly a brilliant combination of classic character and modern design, being built from the unique architecture of a training location for Canadian soldiers during the two World Wars. They have recently remodeled their guest rooms with a sleek, intuitive, contemporary design tailored to the needs of today’s traveler. The hotel offers 13 meeting rooms to accommodate conferences, individual meetings or elaborate social events. On the heels of their $10 million renovation, Delta was purchased by Marriott International, giving it more worldwide recognition for out of town travelers, and allowing you to earn Marriott Rewards Points for booking a meeting or event! Both hotels as well as the London Convention Centre are conveniently located 15 kilometers from the London International Airport, and are just three

blocks from the Via Rail station. The intimate downtown setting of London puts guests within walking distance of many fine dining, sports and entertainment facilities, making London, Ontario the perfect destination for your next meeting or special event!

Contact information: Barb Emrich Director of Sales & Catering Delta London Armouries 519-640-5020 barbara.emrich@whg.com

INTERESTING FACTS • 220 guest rooms including suite and Signature Club options with lounge access • 9,269 square feet of event space Corporate Meetings & Events Spring 2016 | 41

WINNIPEG IS OPEN FOR BUSINESS National Geographic Traveler has named Winnipeg as one of the 20 best trips in the world for 2016. Upon arrival, you’re sure to see why. Winnipeg is one happening city right now. With our newly expanded, stateof-the-art convention centre, and new world-class attractions that continually receive international awards and global media coverage, it’s clear we’ve gone from being the centre of Canada, to the centre of everyone’s attention.

Contact information: Grace Hicks, Business Development Manager grace@tourismwinnipeg.com Phone: 204.954.1981 Meetingswinnipeg.com Twitter: @meetingswinnipeg 42 | www.corporatemeetingsnetwork.ca

You’ll hear the word renaissance get thrown around a lot these days from our diverse, multicultural population of 793,000 citizens, but that doesn’t do it justice. The RBC Convention Centre Winnipeg has nearly doubled in size taking centre stage downtown with its City View Room, featuring ﬂoor-to-ceiling windows overlooking the downtown corridor. The RBC Convention Centre Winnipeg has always been renowned for its service excellence, award-winning chefs, ﬂexible meeting spaces and superior move-in and move-out facilities. With these new renovations, its standard has risen that much higher -- becoming a feast for the eyes too. The Canadian Museum for Human Rights, Winnipeg’s architectural marvel, has proved to be both a critically acclaimed interactive, educational and immersive journey through the tragedies and triumphs of civilization, as well as

A Perfect Partnership Attention to detail, strong partnerships and the right tools from Tourism Winnipeg helped the Coaching Association of Canada host the 2015 Petro-Canada Sport Leadership sportif Conference. In fact, the association exceeded their delegate attendance goals by more than 120 people. New to Winnipeg and meeting planning, Karen Norris, manager of events was blown away by the amount of support she received from Tourism Winnipeg, starting with a site visit where she experienced first-hand the fine amenities, tightly-knit tourism industry, and friendly hospitality the city is renowned for. From the hotels to the transportation to everything in between, Team Winnipeg was ready and willing to help in whatever way they could. “In the end, it was a perfect partnership,” said Norris. “Tourism Winnipeg was fantastic in regards to helping me. I would say without a doubt the service from Tourism Winnipeg is the best service from any DMO I’ve ever had.”

one of the world’s most awe-inspiring event venues. Countless delegates have been transformed into star-struck children when attending events at the Journey to Churchill. With an audience that includes up to nine swimming, playful polar bears (who’ll look down on you from overhead), this truly unique venue always dazzles delegates. And this is just Winnipeg at a glance. We haven’t even brought up our unbelievable spas, acclaimed culinary scene, and celebrated entertainment industry. Throughout the city you’ll see how we do it differently, creating one-ofa-kind experiences for your delegates. Come see for yourself. We know you’ll love the views.

WINNIPEG

is your window of opportunity

RBC Convention Centre (opening spring 2016)

Set your sights on the centre of Canada where a new Winnipeg has come into focus With sweeping views from the newly-expanded RBC Convention Centre, a vision for a brighter future at the Canadian Museum for Human Rights, and panoramas of playful polar bears at the Journey to Churchill, we have eye-catching venues for any occasion. To book your next convention please call Tourism Winnipeg 1.855.PEG.CITY (734.2489) or visit meetingswinnipeg.com

WINNIPEG ONE OF THE 20 BEST TRIPS IN 2016

- National Geographic Traveler Magazine

RBC CONVENTION With billions being spent on new convention infrastructure and attractions, Winnipeg is experiencing unparalleled growth that is changing the landscape of the city and is establishing itself as a top meeting and convention destination across Canada and North America. In the middle of it all is the RBC Convention Centre which has just completed a $180 million expansion and is poised to transform Winnipeg’s event, meetings and convention trade. Conveniently situated in the centre of Winnipeg’s bustling downtown, the RBC Convention Centre is the premier event facility. Located just a short 15 minute drive from the airport, the Centre is within walking distance to more than

2500 hotel rooms in downtown Winnipeg and some of the city’s best restaurants and attractions. “Our expansion and revitalization has changed the skyline of downtown Winnipeg,” said David Chizda, director of sales and business development. “We’ve almost doubled in size, encompass more than two city blocks and have increased our rentable space to 264,000 square feet of unique and distinct meetings rooms

INTERESTING FACTS: • The $180 million expansion broke ground July 2013 and was completed by the scheduled date of March 2016 – on time and on budget! An early temporary occupancy permit was even granted in order to host the Grey Cup Festival Gala Dinner November 2015 in the beautiful City View Room. • Contractor Stuart Olson Construction Ltd. worked with the design team from LM Architectural Group and Number TEN Architectural Group. These two architectural firms have a history with the Convention Centre as they worked together on the original build in 1975. • The new building was built to meet Leadership in Energy and Environmental Design (LEED) Silver Standards to ensure longevity, energy efficiency and environmental sustainability. • Now with 264,000 sq. ft. of meeting and trade show space, offering guests complimentary superior Wi-Fi speed and service was imperative. The convention centre partnered with TELUS which has been actively expanding its public Wi-Fi network and strategically selecting locations with high foot traffic and/or dwell times. Unlike other Wi-Fi networks, TELUS’ free and friendly Wi-Fi is open to everyone – not just TELUS customers. Non-TELUS customers can easily connect to #TELUS through a simple splash page and enjoy the same service.

that offers meeting planners unparalleled flexibility.” “With the completion of the expansion, we are now the fourth largest publicly owned convention centre in Canada,” added Chizda. “We are now attracting larger conventions and trade shows that 44 | www.corporatemeetingsnetwork.ca

CENTRE

may not have considered Winnipeg as an option before.” The inspiration for the design of the expansion was to bring the outside in and offer more of an open concept with massive windows and natural light. There’s now a feeling of transparency and less of a mystery within the confines of the convention centre. The expanded facility (South Building) features 22,400 square feet of pre-function, lobby and registration space with floor-toceiling windows. The main floor pillarless York Ballroom is 24,000 square feet of premium space that can host large galas or be divided into four meeting or conference rooms with a spacious registration area. With high ceilings and a beautiful LED lighting system that extends outside to the street level plaza on York Avenue, this ballroom is a highlight of the south building. The most visible addition to the RBC Convention Centre is the expansive third floor exhibition hall with its unique windows that span across York Avenue. Now two city blocks, the 131,000 square feet of contiguous space hosts a myriad

of events including consumer shows, trade shows and large conventions. In the centre of the third floor is the incredible City View Room that stitches the north and south buildings together. With its unique architectural ceiling, dramatic lighting and floor-to-ceiling windows, this beautiful 43,000 square foot space can accommodate 3150 people for a sit-down dinner or 228 tradeshow booths. The Convention Centre’s existing facility (North Building) has a main floor of over 21,000 square feet of flexible meeting space plus a number of specialty rooms. The second floor offers over 26,000 square feet of meeting space with a unique

300 seat presentation theatre that includes a movie theatre screen, privacy desks, tiered comfort seating and a control room. When you add all these new changes with additional underground parking, TELUS’ free and friendly Wi-Fi, a new climate-controlled loading dock, new kitchen facilities, and renovations to the existing building, the RBC Convention Centre is creating new meeting and convention opportunities and is reinforcing Winnipeg’s reputation as being a worldclass site to host world-class events.

Contact information: RBC Convention Centre Winnipeg 375 York Avenue Winnipeg, MB R3C 3J3 Toll Free: 800-565-7776 Phone: 204-956-1720 Email: info@wcc.mb.ca www.wcc.mb.ca Corporate Meetings & Events Spring 2016 | 45

SHERATON CENTRE TORONTO HOTEL In the Centre of it all

Toronto has such stimulating energy, that’s why travelers and event organizers are noticing it more and more. Sheraton Centre Toronto Hotel is right in the heart of the city, connected to the PATH system, and directly across the street from the vibrant Nathan Phillips Square where many festivals and activities are celebrated throughout the year. This past summer, the city hosted the PanAm and Parapan Am Games, as well as the 40th anniversary of the Toronto International Film Festival. The new UP Express train from Pearson International Airport to Union Station makes it very convenient to get downtown. The location of the hotel can’t be beat and now is a great time to look to Sheraton for your next meeting or event. If the excitement of the city isn’t enough, our newly completed $120 million renovation will certainly turn heads from even the most sophisticated travelers. With a complete overhaul, all 1,372 guest rooms were transformed into a vision of modern sophistication! All of our ballrooms and meeting space enjoyed a complete renovation as well. By refurbishing existing rooms and adding additional ballrooms, our total meeting and event space has expanded to more than 130,000 sq. ft. Sheraton Centre has a 4 Green Key rating based on our sustainable operations audited by Green Key Global. We incorporate Starwood’s Sustainable Meeting Practices into the entire meeting process. Environmental sustainability is at the core of our everyday activity here at Sheraton. With the recent renovation we’ve put a lot of attention towards intuitive technology. We’ve revamped our wireless internet infrastructure and completed a detailed wireless internet coverage survey to find any low coverage areas and in turn, installed new access points to patch them. Something our guests will love is

Contact information: For reservations & more information please visit sheratontoronto.com or call 416 361 1000 46 | www.corporatemeetingsnetwork.ca

that we’ve upgraded total bandwidth for hotel from 400Mbps to 1Gig (burstable to 10 Gig). In short, we’ve got the fastest internet and largest bandwidth around, and that’s something to be proud of. The revival of the Canadian flagship Sheraton property brings a fresh look to guest rooms & event space with rich colors, graphic patterns and clean lines inspired by Sheraton’s new brand design. We’ve spared no expense to ensure that our hotel provides top quality accommodation as well as comfortable & flexible meeting facilities to our valued guests. Sheraton Centre Toronto Hotel really is in the Centre of it all and we look forward to welcoming you soon.

4 INTERESTING FACTS – POST RENOVATION • 55” flat panel televisions in all of our newly renovated guest-rooms and suites • Signature Sheraton Sleep Experience beds in all of our newly renovated guest-rooms and suites • Completely renovated bathrooms featuring modernized faucets to reduce water consumption throughout the building. • More than 130,000 square feet of newly renovated meeting & event space

MEETING VENUES

DIRECTORY CONTENTS MEETING VENUES

MEETING SERVICES & PRODUCTS

Adventure/Outdoor................................................49

Association...........................................................145

Attraction...............................................................49

Audio Visual Services............................................145

Banquet Hall...........................................................52

Catering...............................................................146

Casino...................................................................57

Convention & Visitor Bureau (CVB).........................150

Conference Centre..................................................57

Design Services.....................................................152

Convention Centre..................................................76

Destination Management Company (DMC).............152

Corporate Retreat....................................................81

Entertainment & Talent...........................................153

Extended Stay.........................................................85

Event Décor..........................................................154

Gallery/Museum.....................................................85

Event Management & Consulting Services...............154

Golf Course............................................................86

Event Tents............................................................157

Hotel......................................................................87

Food & Beverage Services.....................................157

Hotel Chain..........................................................114

Gifts, Incentives & Other Items...............................163

Resort...................................................................116

Insurance..............................................................163

Restaurant, Club & Bar..........................................120

Interpretation Services...........................................163

Spa......................................................................121

Recording & Translation Services............................164

Team Building Venue.............................................122

Registration, Staffing & Badging Services...............164

Theatre.................................................................126

Security................................................................164

Unique Venue.......................................................127

Speaker Bureau & Services....................................164

University & College..............................................134

Trade Show Decorating Services............................165

Winery.................................................................136

Trade Show Displays.............................................165 Transportation Services (Car, Shuttle etc).................165 Videoconferencing & Web Casting Services............165

Note: Members are listed by category; ranked within each category by their membership level and then alphabetically within the level. 1. – PLATINUM MEMBERS – 2. – GOLD MEMBERS –

Each listing also shows the location of the company by highlighting their region.

3. – SILVER MEMBERS –

Location:

4. – BRONZE MEMBER –

48 www.corporatemeetingsnetwork.ca

Atlantic

MB/ SK

ATTRACTION – PLATINUM MEMBERS –

- SILVER MEMBERS -

BAYVIEW WILDWOOD RESORT 1500 Port Stanton Parkway Severn Bridge, ON P0E 1N0 Phone: 705-689-2338 Toll Free: 800-461-0243 Fax: 705-689-8042 Website: www.bayviewwildwood.com Email: grpsales@bayviewwildwood.com Contact: Christi Spriggs This 4-season, lakeside resort is only 90 minutes from Toronto. In warmer weather, enjoy boating, fishing, tennis, hiking, biking, swimming and waterskiing. In snowy months, go cross country skiing, snow shoeing, skating or snowmobiling. The recreation centre provides squash courts, pool, hot tub, games and exercise area. Spa services available.

CAMP FORTUNE 300 Dunlop Road Chelsea, QC J9B 2N3 Phone: 819-827-1717 Fax: 819-827-9388 Website: www.campfortune.com Email: eboucher@campfortune.com Contact: Erin Boucher, Sales & Marketing Camp Fortune: 15 minutes from Ottawa. Team building and outdoor adventure activities including skiing and snowboarding, aerial park and ziplines and disc golf. Unique natural venue in the heart of the Gatineau park. Available as a meeting and banquet space May to November with full catering services. We specialize in corporate groups, galas, weddings and proms. Location: Atlantic

MB/ SK

Location: Atlantic

MB/ SK

GROS MORNE GATHERINGS PO Box 130 Rocky Harbour, NL A0K 4N0 Phone: 709-458-3605 Toll Free: 866-SEA-2SKY Fax: 709-458-2162 Website: www.visitgrosmorne.com Email: info@grosmornetravel.com Contact: Darlene Hynes

CALABOGIE PEAKS RESORT 30 Barrett Chute Road Calabogie, ON K0J 1H0 Toll Free: 800-669-4861 ext. 1520 Website: www.calabogie.com Email: events@calabogie.com A distinct four-season meeting location one easy hour drive from Ottawa complete with hotel and condos, restaurant and catering facilities plus unlimited team building and recreation opportunities on the mountain, lake and land. Over 7000 sq. ft. of flexible meeting space, high speed internet, and attentive service in a unique country setting.

Atlantic

MB/ SK

Atlantic

Location: QC

MB/ SK

MISSED YOUR PRINT LISTING OPPORTUNITY? Get your company profile online and connect with 15,000 decision makers in the meetings industry.

In 2014, one in four employee jobs in tourism was held by an immigrant. (Source: www.statcan.gc.ca)

Experience world-class art, panoramic views of Toronto and Frank Gehry’s stunning architecture. With a permanent collection of more than 80,000 works of art, the AGO is among the most distinguished art museums in North America. Feel inspired and experience art at your next event. The AGO is equipped to host your social and corporate affair. With multiple event spaces, seminar rooms and a theatre to choose from, there is a venue for every type of event. Whether it’s a wedding, a corporate meeting, a product launch or anything in between, the AGO will cater to your every need. Your event will be an unforgettable experience with the expertise of our full-service team. Location:

Want a memorable meeting experience? Gather in the middle of the UNESCO World Heritage SiteGros Morne National Park-only 30 minutes away from Deer Lake Airport. Gros Morne Gatherings has all the modern facilities to host up to 400 guests in a natural environment National Geographic calls one of the best parks in North America. To explore more, visit us online: www.visitgrosmorne.com

Atlantic

Location:

ART GALLERY OF ONTARIO 317 Dundas Street West Toronto, ON M5T 1G4 Phone: 416-979-6634 Website: www.ago.net/venue-rental Email: events@ago.net

Contact Petra Brown 866.216.0860 ext. 233 email petrab@mediaedge.ca Be seen!

CORPORATE CORPORATEMEETINGS MEETINGS& &EVENTS EVENTSSOURCE SOURCEBOOK BOOK

MEETING VENUES • ADVENTURE/OUTDOOR • ATTRACTION •

ADVENTURE/OUTDOOR

MEETING VENUES • ATTRACTION •

DESIGN EXCHANGE 234 Bay Street Toronto, ON M5K 1B2 Phone: 416-363-6121 Fax: 416-368-0684 Website: www.dx.org Email: jacquelyn@dx.org Contact: Jacquelyn Folville, Community Coordinator Design Exchange, a not-for-profit museum funded by its members and donors, is Canada’s only museum dedicated exclusively to the pursuit of design excellence and preservation of design heritage. At the crossroads of multiple disciplines, from furniture and architecture to graphics and fashion, our exhibitions, talks, workshops, and youth education programs are curated to reflect the popular zeitgeist and contemporary culture while demonstrating the relevance and importance of design to everyday life. We are committed to delivering accessible design experiences and education and we aim to provide the tools necessary to connect design learning to the ordinary and extraordinary. Location: Atlantic

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VANCOUVER AQUARIUM 845 Avison Way, Stanley Park Vancouver, BC V6G 3E2 Phone: 604-659-3456 Fax: 604-659-3515 Website: www.vanaqua.org/plan Email: cateringandevents@vanaqua.org Contact: Shawna Little, Sales Manager With over 50,000 amazing aquatic creatures the Vancouver Aquarium provides a beautiful backdrop for events both big and small. Unforgettable galleries filled with aquatic life, plus expansive outdoor spaces, means we can happily accommodate you and up to 2,400 guests. From conference receptions and cocktail parties to seasonal celebrations and corporate events, our experienced event planners will take care of all of the details and our marine life makes it magical. The Vancouver Aquarium is a self-supporting, non-profit society dedicated to effecting the conservation of aquatic life. By hosting your event at the Vancouver Aquarium, you will help us achieve a positive effect on the marine world and directly contribute to our conservation, research and education programs. Location: Atlantic

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– GOLD MEMBERS –

Over 50% of the jobs in the tourism sector in 2014 were held by workers whose highest educational attainment was a high school diploma or who did not hold a certificate, diploma or degree. (Source: www.statcan.gc.ca)

ALEXANDER KEITH’S NOVA SCOTIA BREWERY 1496 Lower Water Street Halifax, NS B3J 1R9 Phone: 902-455-1474 Toll Free: 866-612-1820 Website: www.keiths.ca Email: Bill.Scollard@Labatt.com Actors in period costume and character lead guests on an energetic trip back to Halifax in 1863 - through Alexander Keith’s Brewhouse, then on to the Stag’s Head Inn, our private Victorian taproom, for traditional Maritime songs, stories, and a couple of mugs of Keith’s finest! Group discounts, extended tours and private dinner packages available year-round. Location: Atlantic

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CN TOWER 301 Front Street West Toronto, ON M5V 2T6 Fax: 416-601-4712 Website: www.cntower.ca Email: sales@cntower.ca Unique, unexpected and unforgettable... a variety of unique settings, award-winning cuisine and ambiance make the CN Tower Toronto’s most exclusive event venue and the perfect choice for spectacular events - dining, receptions, meetings, product launches, corporate parties, intimate gatherings and more from 2-2,000. 360 The Restaurant at the CN Tower features award-winning regional Canadian cuisine showcasing local producers. Location: Atlantic

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PACIFIC NATIONAL EXHIBITION 2901 East Hastings Street Vancouver, BC V5K 5J1 Phone: 604-251-7787 Fax: 604-251-7761 Website: www.pne.ca Email: sales@pne.ca Contact: Group Sales Vancouver’s largest event destination, located only 10 minutes from downtown Vancouver • in-house event services: catering, event management and entertainment professionals • picturesque landscapes, including gardens and parks • six unique buildings offering various meeting rooms and facilities with a combined total of 191,000 square feet of indoor, clear floor space available • fun event locations: Playland, The Fair and Fright Nights • ideal location for corporate meetings, conferences, trade shows, staff parties, team building, workshops, wrap up parties Location: Atlantic

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– BRONZE MEMBERS –

ONTARIO SCIENCE CENTRE 770 Don Mills Road Toronto, ON M3C 1T3 Phone: 416-696-3150 Toll Free: 888-696-1110 Fax: 416-696-3163 Website: www.ontariosciencecentre.ca Email: privateevents@ontariosciencecentre.ca Contact: Roxann Braithwaite-Grant, Sales & Event Representative The Ontario Science Centre is an inspired choice for your next event. Our unique facility offers a variety of event spaces, interactive exhibits, and corporate team building options. With indoor and outdoor space, this venue has the perfect chemistry to turn your special occasion into a memorable event. Location: Atlantic

Location: Atlantic

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Dine on a four-course meal, while watching our two hour show including jousting, sword fighting, falconry and equestrian dressage. Let us host your company holiday party, picnic, meeting, teambuilding, employee appreciation, product launch. Featuring employee discount programs, full multimedia, private shows, customized packages seating for 1350. Location:

Location: QC

Atlantic

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TORONTO ZOO 2000 Meadowvale Toronto, ON M1B 5K7 Phone: 416-392-5940 Fax: 416-392-5863 Website: www.torontozoo.com Email: groupevents@torontozoo.ca Contact: Lauren Ogle, PR & Events Associate Group Events

Atlantic

Situated in beautiful downtown Saskatoon, TCU Place features over 104,000 sq. ft. of modern space including 21 exceptional rooms with unlimited configurations allowing maximum flexibility for your conference, meeting, tradeshow or banquet. The centre also features luxurious rooms with 19’ ceilings and natural light. Book your event now and let TCU Place create a great experience for you!

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Location:

MEDIEVAL TIMES DINNER & TOURNAMENT 10 Dufferin Street Toronto, ON M6K 3C3 Phone: 416-260-1170 ext. 2619 Fax: 416-260-1179 Website: www.medievaltimes.com Email: toronto@medievaltimes.com Contact: Group Sales

Atlantic

THEMUSEUM 10 King Street West Kitchener, ON N2G 1A3 Phone: 519-749-9387 ext. 223 Fax: 519-749-8612 Website: www.THEMUSEUM.ca Email: GroupSales@THEMUSEUM.ca Contact: Meaghan Hawkins, Sr Director of Sales & Operations

Atlantic

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BANQUET HALL Category Sponsor

CHÂTEAU LE JARDIN CONFERENCE AND EVENT VENUE

Toronto • Airport • Vaughan

www.lejardin.com Nearly 9 in 10 employees (88 percent) in North America are satisfied with their business travel experiences. In addition, 9 out of 10 employees are also satisfied with the amount they currently travel for work or would like to travel more often. Millennials are also more likely than older employees to want to travel more often for work. (Source: Global Business Travel Association Foundation, www.gbta.org) CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • ATTRACTION • BANQUET HALL •

– SILVER MEMBERS –

• BANQUET HALL •

MEETING VENUES

CHÂTEAU LE JARDIN “Banquet Hall” Category Sponsor

Complete Meeting Package 95 44. www.lejardin.com

Toronto • Airport • Vaughan

per person

– PLATINUM MEMBERS –

CHÂTEAU LE JARDIN CONFERENCE AND EVENT VENUE 8440 Highway 27 Woodbridge, ON L4L 1A5 Phone: 905-851-2200 Toll Free: 800-533-3009 Fax: 905-851-2292 Website: www.lejardin.com Email: katherine@lejardin.com Contact: Katherine Rutkevich Conveniently located in Vaughan, minutes from Pearson International Airport with easy access to all major highways. Over 600 complimentary ground level parking spots available and hotel accommodations in close proximity. The venue boasts over 38,000sq. ft. of beautifully appointed function space in an award winning, French inspired décor. Elegant ballrooms, bright stunning foyers, grand fireplaces and walkout to courtyard space have been designed to host a wide range of events in sheer comfort and sophistication. Château Le Jardin’s location, professional service and exquisite food, make it the ideal venue to host your next meeting or event. Location: Atlantic

ART GALLERY OF ONTARIO 317 Dundas Street West Toronto, ON M5T 1G4 Phone: 416-979-6634 Website: www.ago.net/venue-rental Email: events@ago.net Experience world-class art, panoramic views of Toronto and Frank Gehry’s stunning architecture. With a permanent collection of more than 80,000 works of art, the AGO is among the most distinguished art museums in North America. Feel inspired and experience art at your next event. The AGO is equipped to host your social and corporate affair. With multiple event spaces, seminar rooms and a theatre to choose from, there is a venue for every type of event. Whether it’s a wedding, a corporate meeting, a product launch or anything in between, the AGO will cater to your every need. Your event will be an unforgettable experience with the expertise of our full-service team. Location: Atlantic

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CLUB REGENT EVENT CENTRE 1425 Regent Avenue West Winnipeg, MB R2C 3B2 Phone: 204-957-2578 Toll Free: 800-265-3912 Website: www.clubregent.com/eventcentre Email: banquets@mbll.ca Conveniently connected to the Club Regent Casino and Canad Inns hotel, the brand new Club Regent Event Centre is a one-of-a-kind facility that gives you the power to transform the venue to meet your vision. Using state-of-the-art mechanics, you can reconfigure the space in a multitude of layouts and seating options to create the perfect ambiance, whether it’s an expansive trade show floor or an elegant setting for a gala dinner. Professional in-house audio-visual production will ensure your event will look and sound spectacular. We offer ample complimentary parking and shuttle bus service, with an array of casino services and amenities. Contact us today to create an extraordinary event that will leave a lasting impression on your guests. Location: Atlantic

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Meeting organizers received a total $7.9 billion to host business events in Canada, including $4.5 billion from registration fees (including optional program elements) and $3.4 billion from sponsors and other nonparticipants. These events delivered $27.5 billion to Canada’s gross domestic product (GDP) in 2012 – approximately 1.5% of Canada’s total GDP. (Source: Key Results: Economic Contribution of Business Events in Canada; Canadian Economic Impact Study 3.0, 2012 Base Year)

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GRAYDON HALL MANOR 185 Graydon Hall Drive Toronto, ON M3A 3B4 Phone: 416-449-5432 Fax: 416-449-9830 Website: www.graydonhall.com Email: jennifer@graydonhall.com Contact: Jennifer Rackham Recharge, rejuvenate, luxuriate and motivate - Graydon Hall, Toronto’s premier boutique reception facility is the perfect location to clear the mind, stimulate the psyche, and pamper your team or your clients. It is nestled amidst 4 acres of formal gardens, yet located just minutes from downtown Toronto. Graydon Hall specializes in conferences, seminars, business meetings, strategy development sessions, product launches, or team building sessions. At Graydon Hall we understand that you require an experienced staff to create an event that truly is a reflection of your corporate image. It is our mission to attend to every detail to ensure every comfort and convenience from the moment you make an inquiry, through the planning process, to event execution. Location: Atlantic

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PARK INN BY RADISSON & GRAND VICTORIAN CONVENTION CENTRE 175 Derry Road East Mississauga, ON L5T 2Z7 Phone: 905-364-9999 Toll Free: 866-794-5054 Fax: 905-364-9990 www.parkinn.com/airporthotel-torontowest Email: sandro@parkinn-radisson.com Contact: Sandro Calcagno Strategically located minutes from Pearson International Airport with easy access to all major highways, offering complimentary, ground level parking. The Park Inn by Radisson and the Grand Victorian Convention Centre is an all-suite hotel featuring suites ranging from 400 to 1,500 sq. ft with free Wi-Fi throughout, fireplace and flat-screen TVs in every room. The venue boasts over 20,000 square feet of beautifully appointed function space with state-of-the-art sound and light technology built in. Featuring elegant ballrooms with soaring 26’ ceilings, roof top patio with gazebo and an award winning decor provides the ideal setting for your next meeting, conference or special event. A total of 9 flexible function rooms can comfortably accommodate groups of 10 people, up to 900 people!

ATLANTICA HOTEL HALIFAX 1980 Robie Street Halifax, NS B3H 3G5 Phone: 902-423-1161 Toll Free: 888-810-7288 Website: www.atlanticahotelhalifax.com Email: sales@atlanticahalifax.com Contact: Barry Gallant Centrally located, our 230 room landmark hotel offers guests the perfect spot to Meet, Sleep, Dine & Unwind in the heart of Halifax, close to shopping, dining, attractions and key downtown venues. Our meeting & catering specialists will work with you to provide an event to be remembered. With 9,000 sq ft. of meeting space accommodating 3 - 300 guests, Seasons Restaurant & Lounge offering exceptional dining, leisure & fitness club and traditional East Coast hospitality, your meeting is sure to be successful. Complimentary Wi-Fi throughout the hotel. Location: Atlantic

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Location: Atlantic

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CASA LOMA 1 Austin Terrace Toronto, ON M5R 1X8 Phone: 416-923-1171 Website: www.casaloma.ca Email: events@casaloma.ca

In 2012, business events in Canada attracted 35.3 million participants and involved $29.0 billion in direct spending across a broad range of participants and non-participants. (Source: Key Results: Economic Contribution of Business Events in Canada; Canadian Economic Impact Study 3.0, 2012 Base Year)

A New Benchmark for a Historical Landmark. Completed in 1914, Casa Loma is a historical landmark as one of North America’s only castles and offers a one of a kind backdrop for any event. Dedicated to the highest standard of hospitality, Casa Loma offers the ultimate experience in ambiance, cuisine and customer service. Casa Loma is the perfect setting for an exceptional event. Accommodating groups of 15 to 1,500, Casa Loma offers a choice of room and catering options to suit all tastes. Location: Atlantic

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CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • BANQUET HALL •

– GOLD MEMBERS –

MEETING VENUES • BANQUET HALL •

CASABLANCA WINERY INN & SPA 4 Windward Drive Grimsby, ON L3M 4E8 Phone 1: 905-309-7171 Phone 2: 905-309-2323 Toll Free: 877-446-5746 Fax: 905-309-2327 Website: www.casablancawineryinn.com Email: sales@casablancawineryinn.com Contact: April Northcott This charming Boutique Inn overlooks Lake Ontario and the Niagara Escarpment at the gateway to Niagara’s Wine Country. Featuring 79 well-appointed Guest Rooms and Suites, over 9,000 sq.ft. of Conference and Meeting Space, private Dining Rooms, Ballrooms, two Restaurants, Lobby Bar, Patio, Business Centre, 24 Hour Fitness Centre, Indoor Pool and Spa. Parking is complimentary. Conference packages available. Location: Atlantic

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Deer Creek Golf & Banquet Facility is comprised of breathtaking views sure to motivate your team and inspire creativity for any event. Each of our banquet rooms has unique characteristics and charm and can accommodate groups from 10 to 600 people. Our team of Event Coordinators will help provide you with the perfect room and guidance for your special event. We take pride in providing customers with food and beverage at an exceptional standard that is sure to exceed expectations. Location: QC

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Evraz Place is Saskatchewan’s largest multipurpose conference and tradeshow venue with more than 300,000 sq. ft. of interconnected exhibit halls and conference space. Queensbury Convention Centre offers a 22,000 sq. ft. newly renovated, configurable ballroom and 12 meeting rooms. The new International Trade Centre opening November 2017 will add 150,000 sq. ft. of exhibit and catered event space. Evraz Place offers a central location, complimentary parking, prefunction space, award-winning food services and everything you need for a successful event. Location:

Atlantic

EVRAZ PLACE 1700 Elphinstone Street Regina, SK S4P 2Z6 Phone: 306-781-9200 Fax: 306-781-9242 Website: www.evrazplace.com Email: ladams@evrazplace.com Contact: Lori Adams

Atlantic

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Location:

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A spacious and well-appointed complex in downtown Hamilton with broad options for meetings, conferences, conventions, trade shows, award ceremonies, gala dinners, and more. Our full service facility is designed to take events to the highest level of excellence and can accommodate groups from 20 to 2000. Whether you’re planning an executive board meeting or a national trade show, our expert event specialists, catering team and service staff will ensure that your event is flawlessly planned, coordinated and executed. QC

Atlantic

The Liberty Grand is the perfect multi-use, multi-functional venue designed for a full range of corporate meeting, conference and special event needs. This 100,000 square foot complex comprises large and small rooms, which comfortably accommodate groups of 150 to 4,000. Complete with an extensive array of permanently installed audio/visual equipment and services, the Liberty Grand also boasts an internationally acclaimed hospitality and culinary team.

Atlantic

Location: AB

Hamilton, located midway between Toronto and Niagara, is easily accessible. Hamilton is known for its world-class accommodations, restaurants, attractions, a variety of traditional and unique convention and entertainment venues; Hamilton Convention Centre offers 60,000 sq ft to accommodate meetings, tradeshows and banquets. Hamilton provides a full range of convention services and wants to host your next meeting or convention in grand style. Location: Atlantic

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BURLINGTON CONVENTION CENTRE 1120 Burloak Drive Burlington, ON L7L 6P8 Phone: 905-319-0319 Fax: 905-319-3989 Website: www.burlingtonconventioncentre.ca Email: bcc@burlingtonconventioncentre.ca Contact: Sonia Radunovic, Director of Operations Burlington Convention Centre, Meeting Your Needs… Halton Region’s Premiere Conference Facility, 20,000 sq. ft of flexible meeting space for 10 to 1500. 2 executive boardrooms, 3 large ballrooms, state of the art lighting, high-speed wireless internet, professional meeting planners, onsite catering with executive chef, ample free parking. Centrally located between Toronto and Niagara.

CROWNE PLAZA GATINEAU-OTTAWA 2 Montcalm Gatineau, QC J8X 4B4 Phone: 819-778-3880 Toll Free: 800-567-1962 Fax: 819-778-3309 Website: www.crowneplaza.com/gatineauottawa Email: ntremblay@rosdevhotels.com Contact: Nathalie Tremblay, CMP, Dir of Sales

Let us help you plan your next meeting! Completely renovated in 2012, we offer 224 guestrooms including 5 executive floors, 12 long term suites and 15,000 sq ft of flexible meeting space! Our Crowne Meetings Director will work with you from the earliest stages and help plan every detail to assure your event’s success.

Your meeting delegates will be comfortable and productive at the Estates of Sunnybrook. All our meeting rooms have natural lighting and furnished in an elegant, residential style. Smaller rooms are graced with formal boardroom tables and comfortable upholstered armchairs. A retreat in the city, minutes from downtown with complimentary parking.

Location:

Atlantic

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Atlantic

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Location: Atlantic

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HILTON QUEBEC 1100 Rene-Levesque Boulevard East Quebec City, QC G1R 4P3 Phone: 418-648-6485 Fax: 418-647-2986 Website: www.hiltonquebec.com Email: gina.cuglietta@hilton.com Contact: Gina Cuglietta

EDGE HOSPITALITY 2515 Wyecroft Road Oakville, ON L6L 6R5 Phone: 289-351-1351 Fax: 905-618-7515 Website: www.edgehospitality.ca Email: info@edgehospitality.ca Contact: Zorka Kosic, Sales Manager Exclusive Caterers to several unique venues, Catering by Edge offers event facilities and comprehensive off premise menus that are suitable for any type of event. Specializing in corporate functions, baptisms, showers, grand openings, promotional parties, BBQ’s and of course weddings! Each event is tailored to our customers’ preferences, with one constant, that every single one is unforgettable. Location: Atlantic

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Steps away from the major attractions, Hilton Quebec is known for its impeccable service, convenient facilities and exceptional location. Connected to the Convention Center, each guestroom offer panoramic views of the city. With a heated outdoor pool, 24 hour fitness center and 2 on-site restaurants, it is a premier destination. Location: Atlantic

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Location: Atlantic

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MISSED YOUR PRINT LISTING OPPORTUNITY? Get your company profile online and connect with 15,000 decision makers in the meetings industry. Reserve your listing today call Petra Brown 866.216.0860 ext. 233 or email petrab@mediaedge.ca

BE SEEN!

CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • BANQUET HALL •

– SILVER MEMBERS –

MEETING VENUES • BANQUET HALL •

HOTEL RUBY FOO’S 7655 Decarie Boulevard Montreal, QC H4P 2H2 Phone: 514-731-7701 Toll Free: 800-361-5419 Fax: 514-731-7158 Website: www.hotelrubyfoos.com Email: kathym@hotelrubyfoos.com Contact: Kathy Myrosznyczenko Hotel Ruby Foo’s is a beautiful 4-star hotel complex that boasts 198 spacious Deluxe bedrooms, 5,000 sq. ft. of meeting space in 8 Banquet Halls, 2 restaurants and a Barber Shop. Guests enjoy FREE parking, FREE local calls, FREE WiFi, and more. The hotel is ideally located close to the subway, midway between downtown and the airport. Location: Atlantic

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MISSISSAUGA CONVENTION CENTRE 75 Derry Road West Mississauga, ON L5W 1G3 Phone: 905-564-1920 Toll Free: 877-766-4613 Fax: 905-564-2399 Website: www.mississaugaconvention.com Email: ann@mississaugaconvention.com Contact: Ann Boyd

PRAIRIELAND PARK TRADE & CONVENTION CENTRE PO Box 6010 Saskatoon, SK S7K 4E4 Phone: 306-931-7149 Fax: 306-931-7886 Website: www.saskatoonex.com Email: claird@saskatoonex.com Contact: Caroline Laird

Follow us on: Facebook, Twitter & LinkedIn. United by luxurious facilities, exclusive amenities and the signature services of our staff, the Mississauga Convention Centre takes pride in hosting your event. Unique among the finest hotels and facilities, the Mississauga Convention Centre delivers a superior level of modern convenience and distinguished sophistication.

The Prairieland Trade & Convention Centre is a world class destination for major programs, events and entertainment. With 240,000 square feet under one roof, including break-out rooms and a state of the art kitchen facility, Prairieland provides the largest trade show and convention facility in Saskatoon.

LONSDALE QUAY HOTEL 129 Carrie Cates Court Vancouver, BC V7M 3K7 Phone: 604-986-6111 Toll Free: 800-836-6111 Fax: 604-988-8782 Website: www.lonsdalequayhotel.com Email: sales@lonsdalequayhotel.com Contact: Farah Stéen No. of Bedrooms: 70 No. of Meeting rooms: 4 Theatre Seating Capacity: 160 Banquet Seating Capacity: 150 Largest Exhibit Area (sq.ft.): 1,800 Largest Banquet Room (sq.ft.): 1,800 Come for the experience! North Shore’s boutique hotel invites you to create lasting memories, enjoy scrumptious tastes and share intimate celebrations from 10 to 180 people. Unbeatable location for business or pleasure. Location: Atlantic

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Atlantic

Location: Atlantic

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Located adjacent to Toronto Pearson International Airport, via our 24-hour complimentary shuttle, and just 25 minutes from Toronto’s downtown core, The Westin Bristol Place Toronto Airport delivers 18,000 sq. ft. of newly designed flexible event space, guest rooms and Suites. Location: Atlantic

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Location: ON

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65% of travel managers in Europe think car rental rates will remain the same in 2016. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

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The Oakville Conference Centre is a “multi-use” conference and banquet facility conveniently located along the QEW corridor serving Halton, Peel & Hamilton Wentworth municipalities. With state of the art amenities, we are able to host events from 20 to 1000 people. Specializing in corporate events, showers and weddings, our facility has it all to ensure a successful and memorable event. QC

Atlantic

Location:

COAST PLAZA HOTEL & CONFERENCE CENTRE 1316 - 33rd Street NE Calgary, AB T2A 6B6 Phone: 403-207-8113 Toll Free: 800-661-1464 Fax: 403-235-4548 Website: www.calgaryplaza.com Email: sales@calgaryplaza.com Contact: Ida Greco, Assistant Director of Sales/ Corporate Sales Manager Location: Atlantic

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SPRINGHILL SUITES BY MARRIOTT TORONTO VAUGHAN 612 Applewood Crescent Vaughan, ON L4K 4B4 Phone: 905-760-9960 Fax: 905-760-9907 Website: www.springhillsuitesvaughan.com Email: sales@springhillsuitesvaughan.com Contact: Deanna Jean Patawaran, Sr Sales Manager Location: Atlantic

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STANLEY PARK PAVILION 610 Pipeline Road Vancouver, BC Phone: 604-602-3088 Website: www.stanleyparkpavilion.com Email: Events@capbridge.com Contact: Vivian Leung, Event Sales Manager Location: Atlantic

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– GOLD MEMBER –

CASINO – PLATINUM MEMBER –

CASCADES CASINO RESORT 20393 Fraser Highway Langley, BC V3A 7N2 Phone: 604-539-4454 Fax: 604-539-4405 Website: www.cascadescasino.ca Email: sales@cascadescasino.ca Contact: Shahzyah Keshani, Convention Services Manager Cascades Casino Resort has everything you want for a great getaway. • Live Entertainment • 24-hour gaming • Hotel • Convention Centre • Restaurants • Starbucks® • SpaPure Located in the heart of Langley we are ideally situated for easy access to & from multiple U.S. border crossings and Downtown Vancouver. Location: Atlantic

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CONFERENCE CENTRE

Location: Atlantic

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Category Sponsor

CHÂTEAU LE JARDIN CONFERENCE AND EVENT VENUE

Toronto • Airport • Vaughan

Location: Atlantic

MB/ SK

www.lejardin.com

CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CASINO • CONFERENCE CENTRE •

– BRONZE MEMBERS –

FACILITATING SUCCESS How facilitation can help attendees get the most from your next event By Mujtaba Mirza

58â&#x20AC;&#x201A;|â&#x20AC;&#x201A;www.corporatemeetingsnetwork.ca

It is not always easy to get the most out of a group of people. Whether for a single meeting or a group project there is always the risk a group will not be able to work together to achieve their goal or realize their potential.

FA C I L I TAT I O N

Meetings and formal gatherings are not always well planned and often have to deal with the pressure of time and lack of attendance. Everyone has been to a bad meeting where the discussion strays far from the topic, where too much time is spent discussing things already agreed upon while issues are not addressed, discussions that goes on for too long, where one or two people take over the discussion, and it feels like very few results are achieved. If the meeting was facilitated by a professional facilitator though, it would be a different story. The first change you would notice is that it would no longer be a “meeting” in the typical sense but more of an interactive and engaging session or workshop where the facilitator employs a range of tools and techniques to create a defined structure and process. Based on an agreed-upon purpose, a facilitator will guide participants to achieve a certain type of goal, for example a solution to a problem, a decision, or a plan (strategic or operational). The facilitator will remain neutral about the content of the meeting, while guiding participants throughout the process. A facilitator would skillfully draw out contributions and perspectives from the participants to enable them to reach the desired outcomes, and to ensure all voices are heard. Meetings are a fact of life in every organization and leaders should be prepared to make them as dynamic and productive as possible.

WHAT IS FACILITATION AND WHAT EXACTLY DOES A FACILITATOR DO?

The definition of the word facilitate is “to make easy” or “ease a process.” What a facilitator does is plan, guide, and manage a group to ensure that the group's objectives are met effectively, with structure, clear thinking, good participation, and buy-in from everyone present. The key responsibility here is to create appropriate processes and a safe environment in which they can flourish, and so help the group reach a successful decision, solution,

or conclusion. An apt analogy to explain what a facilitator does is that of a midwife. The task of the midwife is to make it easy for the delivery, taking ownership of the process, and knowing when to intervene and help. Before a facilitator designs the group process, he or she meets with the client sponsor (or group leader), and other key participants, to understand their needs, desired outcomes, the participants, and session logistics. A facilitator will then design and plan the group process, and select the tools that best help the group move towards that outcome as set out during the client consultation, including what the final product may look like, fair participation opportunities and that perspectives are heard to build shared understanding to optimize outcomes that can be supported by all. The facilitator will also record the action items and decisions so they can be properly dealt with afterwards. A good facilitator will help the group take ownership and accountability for themselves. Good facilitators always include some of these basic components for all meetings: • Using breaks in a creative manner in order to maintain group energy levels; • Frequently mixing up the groups across functions and departments to encourage diversity; • Adding physical movement to minimize prolonged sitting; • Using flipcharts, brainstorming or other fun, engaging and purposeful activities to maximize interaction; • Different approaches and techniques, such as a technique called Solutions Focus, which involves helping groups focus on what’s working instead of what’s not working, or a method called Six Thinking Hats. There is a library of diverse methods and techniques in the international facilitation community. An experienced facilitator knows when and how to employ the right one, suited for the purpose and the participants.

Corporate Meetings & Events Spring 2016 | 59

FA C I L I TAT I O N

“WHEN A GROUP LEARNS HOW TO WORK THROUGH CHALLENGES, DISAGREEMENT AND DIVERSE PERSPECTIVES TOGETHER, IT CAN LEAD TO A STRONGER, HIGHER PERFORMING TEAM.”

MYTH 4: Facilitation is tricks and gimmicks

A facilitator’s job is to help a group achieve the outcome required in consultation with the group leader, and then deliver it. As part of the process, appropriate techniques and methods are designed and used to generate ideas, encourage discussion, shift perspectives and come to decisions that all participants in the group can support. A professional facilitator will select a method that is purposeful and meaningful in achieving a desired result. MYTH 5: Facilitation is “touchy-feely” like group therapy

FACILITATION MYTHS MYTH 1: Facilitation is another name for training

The most common misconception about facilitation is using the term interchangeably with training. Training has content associated with it. Training is intended to transfer knowledge and skills, so a participant is able to perform a specific task competently. On the other hand, facilitation aims to use the knowledge, ideas, wisdom and experience of the participants in the room to help the participants perform tasks collectively or helping them achieve certain identified and agreed to outcomes. MYTH 2: Facilitation is getting inundated with a whirlwind of ideas

Brainstorming is one way of generating ideas, which is a divergent process. It is not enough just to identify and collect ideas; a group will feel dissatisfied if left in this “groan zone” with an enormous amount of ideas or data without knowing what to do with them. An effective facilitator will help the group make sense of all the ideas, to bring the ideation process to some closure, to converge them to some meaningful purpose and/or product.

MYTH 3: Facilitation is a new buzz word

Facilitation has been around since early 1980s, with roots that go back at least as far as Alex F. Osborn’s work on creative problem solving in the late 1930’s. Edgar Schein’s series of books on Process Consultation (1969) is often considered the book that popularized the concept of facilitation.

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In a well-designed meeting, facilitated by a professional, participants will feel engaged, involved and empowered in their work. When a group learns how to work through challenges, disagreement and diverse perspectives together, it can lead to a stronger, higher performing team. It is also more likely to have continued support in implementing the decisions made from a session in which participants were involved in making the decisions. So yes, the group may “feel” better after a well-facilitated session, but that is because the group leaves the session after having contributed to their next steps or priorities. It costs money to hire a facilitator, and hiring one is a sign that you are serious about getting useful session outcomes, willing to invest in the organization and its people, and are open to having someone unbiased and neutral to facilitate the meeting. The fact that there are thousands of trained facilitators around the world working in different industries and disciplines helping teams to improve efficiency and productivity is evidence of the acceptance of its benefits. Myth 6: Facilitators are only involved in what happens in the meeting

Conducting a good meeting is only part of the facilitation process, where all the participants interact with the facilitator in-person. A facilitator’s job starts well before the meeting. The bulk of the work includes scoping, such as consulting with the group leader in advance of the meeting, working with the group leader to design (or tailor) the session outputs, designing the meeting processes, preparing materials, and planning appropriate interactivities to be used during the meeting. Facilitators are often asked to document the results of the session or prepare summary reports after the meetings are over.

FA C I L I TAT I O N Top 6 Reasons Why Event Planners Should Use Facilitators 1. Using a facilitator helps to keep the discussion on track, reduces wasted time, and makes smart use of time available to achieve the desired outcome. It also provides a forum for constructively resolving conflicts and clarifying misunderstandings within group.

WHY USE FACILITATION

Jenny Faucher, a veteran event planner, recently had the opportunity to take part in a fully facilitated strategy session first hand. As president of Managing Matters, an association management company that manages the International Association of Facilitators, she attended their facilitated strategic planning session. “It was an eye opening experience watching a board conduct a strategy session in such a creative and efficient manner,” says Faucher. “We stayed on track, covered all topics, dealt with new items added in and came out not only with a comprehensive plan for the organization but with each board member on the same page about every single initiative. Our team also has clear goals and objectives. I would highly recommend engaging certified facilitator for any strategy session or conference to achieve desired outcomes.” If you wish to learn more about facilitation or find a Certified Professional Facilitator for your next event, visit the International Association of Facilitators website (iaf-world.org). Mujtaba Mirza is Account Coordinator, Managing Matters Inc., in cooperation with the International Association of Facilitators (IAF). The IAF works to grow the community of practice for all those who facilitate, establish internationally accepted professional standards, build credibility and promote the value of facilitation around the world. More information on facilitation can be found at www.iaf-world.org

2. A skilled facilitator helps to improve communication within a team. Facilitated meetings encourage participation from all team members. It is well known that group members are more motivated to support decisions if they are part of the process. Increased participation within the group increases productivity. When everyone has a chance to contribute they feel like an integral part of a team. 3. With increased participation, you encourage creativity within the group, letting new thoughts and ideas enter the mix to creating more far-reaching, innovative solutions. 4. Employing facilitators for your meetings will yield a higher probability of achieving your goal and minimize the risk of failure on big projects. 5. In addition to just meetings, facilitators can help in different types of events, such as conferences, where you can involve the audience in the learning process instead of just an information dump. It can be used in community development and engagement events to bring together various members of a community to resolve issues or reach a decision. 6. Finally, it is important to recognize that facilitation is a leadership skill in all disciplines, fields and industries. It is possible for managers and leaders to draw more on their staff as resources, which contributes to overall organizational success. A facilitative leader encourages participation of all team members, models effective listening, is more open to the ideas of others and deals with conflicts and negative group dynamics more effectively.

THE TRIALS OF TRAVEL Five corporate travel challenges meeting planners should be ready for By Dirk Baerts

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The year 2016 brings unprecedented opportunities for the meetings and incentives industry in Canada. While new opportunities exist, meeting planners and travel organizers will also face increased challenges.

C O R P O R AT E T R AV E L

Canada is an attractive destination for international business meetings thanks to its high level of service, easy access, business culture, as well as competitive pricing. According to ICCA, Canada ranked 9th in the world in 2014 for most international meetings held. Destinations like Toronto, Vancouver, and Montreal continue to rate as top tier venues for business meetings. Canada is also a very affordable destination compared to its competitors on meetings and incentives market. Several trends in 2015 helped to make Canada an even more appealing destination for meeting planners. Low gas prices and favorable exchange rates resulted in a seven-per-cent growth in the number of international travelers. More consumers from South Korea, India, Japan, Australia, and the U.S. chose Canada as their travel destination in 2015. The meetings and incentives market represents 15.1 per cent of all Canada visitors, and 20.4 per cent overall travel expenses in Canada, and it is expected to continue this growth in 2016. Exciting news, right? Keep in mind that these new opportunities for event planners also present nuanced challenges. Some of these challenges are universal and will impact meeting planners, regardless of the location of their meeting, domestically to Canada or abroad. Measurable ROI — In 2016, companies will have even higher

expectations from meeting planners without a significant increase in budgets. Planners will have to show more ROI with their programs beyond the now-common new leads or sales goals. Organizations will also be putting greater accountability on their meeting planners to ensure that programs correspond to the strategic goals of their organizations. Companies are factoring in goals like professional development, increased networking opportunities and social good.

HR resource challenge — Small meetings and events are often

organized by people with different roles and responsibilities who take on event management as an additional task. Many sales representatives are involved in organizing exhibitions, customer events and trainings. Over the past few years we have seen an increase in small meetings which means more pressure on such “ad hoc” event managers who will have to manage the entire event planning process including corporate travel. The world of travel is the world of constant change. Failure to adapt to these changes and smartly manage them can cost companies a lot of money—money that could otherwise be invested in business growth. According to an article in Fortune (http://fortune.com/2015/04/15/delays-at-americasbusiest-airports), in 2014 more than 28 per cent of flights were delayed and business travelers need to be notified immediately about any changes to their itinerary. In 2016 technologies that automate this process will be moved to the forefront. Mobile apps informing travelers about weather changes, air traffic, international events, have become indispensable companions for business travelers. It will be more and more difficult to be a successful meeting planner without such tools.

Shortage of hotels — While the number of meetings and events will grow, that doesn’t necessarily mean that the hotel facilities will grow proportionally. That will result in a higher demand for hotel rooms and venues. Meeting and event planners will have to compete with their peers from other organizations and fight for the best venues and prices. Attendees’ experience — With a growing number of events, the biggest emphasis will be put on the quality of the events and attendees’ experience. In 2016, meeting planners will have to find new and better ways to improve the experience for attendees. These ways include mobile hotel bookings, using travel and navigation apps, and social media channels. The reality is that in 2016 meeting planners will have to work across three generational demographics (Baby Boomers, Generation X, and Millennials), each with different consumer behaviors. The success of a meeting planner will depend on their ability to develop an attendee engagement plan. Do you have a clear communication with attendees after their travel booking is completed? Is this communication always relevant? Are you sure that your attendees are happy with your services and will come back again? When you communicate with your attendees, whether it’s to inform them about the recent changes in their itinerary, offer additional services, or improve their travel experience, you need to provide them with the relevant content at every point of their journey. It is extremely important to deliver the appropriate message at the right time. Corporate compliance guidelines — In 2016 the corporate travel

approval process will be getting more complicated. That makes event management and participation in the events more difficult. For the meeting planner it will mean finding new ways to optimize and automate the process of approval, as well as travel budget management and reporting. In this ever-changing fast-paced environment technology will become the main if not the only assistant for meeting planners and travel managers. This year companies and organizations will have nowhere to hide from the encompassing effects of technological changes. Organizations that don’t keep up will fall by the wayside. Technology can give us power, but there are many other factors that go into successful travel and meeting planning. At Egencia, we believe that the future of the meetings and incentives industry will belong to flexible companies with smart travel management programs that are capable of finding new opportunities in technology-driven changes, rebuilding their business-processes, improving operations, and generating higher profits.

Dirk Baerts is managing director at Egencia Canada Corp., based in Mississauga, Ontario, where he is responsible for the company’s travel management services in Canada and for Egencia’s Meetings & Incentive operations in North America. Egencia helps travel managers and event planners all over the world meet all the challenges of 2016 and make business travel better by connecting the things travelers need – content, technology, service and reporting – all in one place. For more information, visit www.egencia.com. Corporate Meetings & Events Spring 2016 | 63

MEETING VENUES • CONFERENCE CENTRE •

- PLATINUM MEMBERS -

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DOUBLETREE BY HILTON WEST EDMONTON 16615 109th Avenue Edmonton, AB T5P 4K8 Phone: 780-930-4000 Toll Free: 888-370-0998 Fax: 780-486-1634 Website: www.WestEdmonton.DoubleTree.com Email: Desiree.Concepcion@Hilton.com Contact: Desiree Concepcion, Sales & Catering Coordinator This DoubleTree by Hilton Hotel is the perfect oasis whether you’re travelling for business or pleasure. Feel welcome the moment you arrive as our friendly staff offer you a freshly baked chocolate chip cookie. Savor global cuisine with a local twist at Stages Kitchen & Bar or meet with friends for a signature DoubleTree Chocolate Chip Martini. Centrally located, the hotel is minutes from West Edmonton Mall, home to great shopping, entertainment and dining. DoubleTree by Hilton hotel offers stylish guest rooms and comforting amenities. Enjoy our signature chocolate chip cookie and the warm, personal service you will experience. We welcome four-legged guests at our pet-friendly hotel in Edmonton. Location: Atlantic

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Business travel spending reached $1.1 trillion USD in 2013 and is expected to advance by 6.9% and 8.6% in 2014 and 2015, respectively. Growth will be led by expansion in emerging markets such as China, India, and Brazil. Advanced economies will also strongly contribute as economic growth improves and pent-up demand is released. Meanwhile, muted advances in travel supply will begin to put upward pressure on rates, particularly in high-demand travel markets. (Source: 2015 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

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Glen House Resort is a quaint 72 room, 4 Star Canada Select Resort featuring waterfront rooms, spa facilities, contemporary menus, 18 hole Championship Golf Course, renovated Smuggler’s Lounge and updated conference facilities. Choose from a host of on-site activities and attractions for your group to enjoy; on-site boat charters, outdoor barbeques and bonfires present great opportunities for interaction. Minutes from the 401 in the heart of the Thousand Islands, we are located midway between Toronto and Montreal, 90 minutes from Ottawa - easily accessible from all points of the compass. The Resort’s staff help in convention planning, utilizing the latest audio/visual equipment, catered breaks and amenities for a productive/ enjoyable conference experience. Visit our website at www.glenhouseresort.com or phone 1-800-268-4536.

Recharge, rejuvenate, luxuriate and motivate - Graydon Hall, Toronto’s premier boutique reception facility is the perfect location to clear the mind, stimulate the psyche, and pamper your team or your clients. It is nestled amidst 4 acres of formal gardens, yet located just minutes from downtown Toronto. Graydon Hall specializes in conferences, seminars, business meetings, strategy development sessions, product launches, or team building sessions. At Graydon Hall we understand that you require an experienced staff to create an event that truly is a reflection of your corporate image. It is our mission to attend to every detail to ensure every comfort and convenience from the moment you make an inquiry, through the planning process, to event execution. Location: Atlantic

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Location: Atlantic

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Of the total $29.0 billion in spending attributed to business events in Canada, participants accounted for just over $25 billion. (Source: Key Results: Economic Contribution of Business Events in Canada; Canadian Economic Impact Study 3.0, 2012 Base Year)

RYERSON UNIVERSITY CONFERENCE SERVICES AND LODGING 240 Jarvis Street Toronto, ON M5B 2L1 Phone: 416-979-5296 Toll Free: 866-592-8882 Fax: 416-979-5241 Website: www.ryerson.ca/conference Email: meeting@ryerson.ca Contact: Louisa Capetola Located in the heart of downtown Toronto, Ryerson University Conference Services and Lodging provides one-stop service for all your meeting and conference needs. From meeting space and catering, to presentation technology and accommodations, we guide you through your event planning process while attending to all your needs and providing recommendations to ensure that your event is a success. Our attention to details, outstanding service, and updated facilities are a perfect combination for your next event. Location: Atlantic

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MISSED YOUR PRINT LISTING OPPORTUNITY? Get your company profile online and connect with 15,000 decision makers in the meetings industry.

Contact Petra Brown 866.216.0860 ext. 233 email petrab@mediaedge.ca Be seen!

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GRAYDON HALL MANOR 185 Graydon Hall Drive Toronto, ON M3A 3B4 Phone: 416-449-5432 Fax: 416-449-9830 Website: www.graydonhall.com Email: jennifer@graydonhall.com Contact: Jennifer Rackham

MEETING VENUES • CONFERENCE CENTRE •

– GOLD MEMBERS –

AMBASSADOR HOTEL & CONFERENCE CENTRE 1550 Princess Street Kingston, ON K7M 9E3 Phone: 613-541-4681 Toll Free: 800-267-7880 Fax: 613-548-1613 Website: www.ambassadorhotel.com Email: kbrennen@ambassadorhotel.com Contact: Karla Brennen, Director of Sales & Marketing Kingston’s largest meeting & conference hotel is centrally located minutes from downtown with easy access to highway 401. 245 Business Guestrooms feature contemporary interiors. 22 meeting rooms include Executive Boardrooms and the Ambassador Ballroom which accommodates 600 guests, is column free and can be divided in up to 3 distinct spaces. We have complimentary parking and WIFI. Let us make your next meeting a success. Location: Atlantic

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Centrally located, our 230 room landmark hotel offers guests the perfect spot to Meet, Sleep, Dine & Unwind in the heart of Halifax, close to shopping, dining, attractions and key downtown venues. Our meeting & catering specialists will work with you to provide an event to be remembered. With 9,000 sq ft. of meeting space accommodating 3 - 300 guests, Seasons Restaurant & Lounge offering exceptional dining, leisure & fitness club and traditional East Coast hospitality, your meeting is sure to be successful. Complimentary Wi-Fi throughout the hotel. Location: QC

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Find out where business and pleasure seamlessly come together; all under one roof at the Atlantica Oak Island Resort & Conference Centre on Nova Scotia’s picturesque South Shore. Only 45 minutes from Halifax, this hotel features over 13,000 square feet of flexible meeting space, 105 guestrooms, 13 recently refurbished oceanfront chalets, and 2 luxury styled, seaside villas. The Aqua Spa and a full service restaurant with stunning views of Mahone Bay, complimentary Wi-Fi, customized meal plans, and competitive group rates, your next meeting is sure to be memorable and successful. Discover Seaside Different.

The Carriage House Inn is the perfect blend of contemporary and traditional for all of your meeting and convention needs. Our banquet and event facilities can accommodate events of 5 to 600. Guests can relax in one of our 4 food and beverage outlets, our yearround heated outdoor pool, state of the art fitness centre or in one of our well-appointed guestrooms. Featuring professional, attentive staff, extensive menu selection, on-site bakery, kosher facilities, complimentary parking, year-round outdoor pool and complimentary wireless internet.

Location:

Atlantic

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Atlantic

BEST WESTERN PLUS NOR’WESTER HOTEL & CONFERENCE CENTRE 2080 Highway 61 Thunder Bay, ON P7J 1B8 Phone: 807-473-9123 Toll Free: 888-473-2378 Fax: 807-473-9600 Website: www.bestwestern.com/prop_66055 Email: sales@bwnorwester.com Contact: Edwin Martinez Welcome to Thunder Bay’s only 3 Diamond & Full Service hotel. 100% Smoke-Free and winner of 2014 Tripadvisor Certificate of Excellence and 2015 Chairman’s Award. The hotel offers 89 renovated guest rooms and is located in the heart of the Nor’Wester Mountain, yet only seven minutes from downtown. Come and experience: The Setting...The Service...The Satisfaction... Location: Atlantic

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Location: QC

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Atlantic

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Creating events together! Banquet Seating Capacity: 650 Largest Banquet Room (sq.ft.): 7,529 Largest Function Room (sq.ft.): 8,280 Downtown Montreal’s most innovative conference and special events centre, where high tech and hospitality converge. Outdoor terrace. Groups from 10 to 800 appreciate the ergonomic environment, 50,000 sq.ft. 19 rooms, 730 fixedseat-state-of-the-art auditorium, outstanding in-house catering, natural light. CMR is a Wi-Fi venue. 3,500 hotel rooms at our doorstep. 15 minutes from airport. Connected to the underground city. Member of IACC.

DEER CREEK GOLF & BANQUET FACILITY 2700 Audley Road North Ajax, ON L1Z 1T7 Phone: 905-427-7737 Fax: 905-427-1574 Website: www.golfdeercreek.com Email: info@golfdeercreek.com Contact: Heather Gianfriddo, Sales & Event Manager Deer Creek Golf & Banquet Facility is comprised of breathtaking views sure to motivate your team and inspire creativity for any event. Each of our banquet rooms has unique characteristics and charm and can accommodate groups from 10 to 600 people. Our team of Event Coordinators will help provide you with the perfect room and guidance for your special event. We take pride in providing customers with food and beverage at an exceptional standard that is sure to exceed expectations.

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Location: Edward Village Hotel Markham is perfectly situated in the heart of Markham, with convenient access to highways 404, 407 and 7. Unique Selling Proposition: Impeccable service, attentive team, fabulous meeting space. We have completely renovated our two spacious Ballrooms, each one boasting natural light, sleek wood finish and contemporary lighting and furnishings. Our open, flexible space allows for a variety of events... your event. Location: Atlantic

Location: Atlantic

EDWARD VILLAGE HOTEL MARKHAM 50 East Valhalla Drive Markham, ON L3R 0A3 Phone: 905-305-5501 Fax: 905-477-2026 Website: www.edwardvillage.com Email: jessicaw@edwardvillage.com Contact: Jessica Wang, Catering Manager

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MEETING VENUES • CONFERENCE CENTRE

•

Cranberry Village, an extensive resort property nestled between Blue Mountain and Georgian Bay, with two great resorts - Cranberry Golf Resort and Living Water Resort & Spa. From small corporate gatherings to business groups of up to 220, Cranberry Village will graciously cater to your needs. Enjoy the waterfront privacy of a meeting at the Bear Estate or an educational seminar in our Ballroom. Cranberry has the facilities, professional staff and complete planning assistance to ensure your meeting’s a success.

With a reputation for its high-quality service and the warmth of its staff, the DoubleTree Hotel Gatineau-Ottawa is looking forward to welcoming you. Just a stone’s throw from the banks of the Ottawa River, the hotel looks onto an impeccable 18-hole golf course, boasting beautiful views of the Champlain Bridge and the Peace Tower. Surrounded by nature, yet less than ten minutes from Parliament Hill and the ByWard Market, this stunning hotel in Gatineau blends the grandeur and charm of the area with contemporary style and premier comfort.

Location:

Atlantic

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Atlantic

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EVRAZ PLACE 1700 Elphinstone Street Regina, SK S4P 2Z6 Phone: 306-781-9200 Fax: 306-781-9242 Website: www.evrazplace.com Email: ladams@evrazplace.com Contact: Lori Adams Evraz Place is Saskatchewan’s largest multipurpose conference and tradeshow venue with more than 300,000 sq. ft. of interconnected exhibit halls and conference space. Queensbury Convention Centre offers a 22,000 sq. ft. newly renovated, configurable ballroom and 12 meeting rooms. The new International Trade Centre opening November 2017 will add 150,000 sq. ft. of exhibit and catered event space. Evraz Place offers a central location, complimentary parking, prefunction space, award-winning food services and everything you need for a successful event. Location: Atlantic

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MEETING VENUES • CONFERENCE CENTRE •

GEORGIAN CONFERENCE & EVENT SERVICES 1 Georgian Drive Barrie, ON L4M 3X9 Phone: 705-722-5120 Fax: 705-722-5176 Website: www.meetatgeorgian.com Email: Katie.Sleep@GeorgianCollege.ca Contact: Katie Sleep, Manager, Conference & Event Services The waterfront city of Barrie, Ontario, brings you home-town feel with urban appeal! Barrie is also home to Georgian College, which offers the perfect venue for your next conference, annual general meetings, trade shows, youth and sports camps, religious retreats and corporate training. Our intimate campus offers a wide variety of meeting and event facilities all within walking distance. Our classrooms, meeting rooms, lecture halls and theatres are equipped with built in state of the art technology. Location: Atlantic

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HUMBER CONFERENCE SERVICES & ACCOMMODATIONS 203 Humber College Boulevard Toronto, ON M9W 6V3 Phone: 416-675-6622 ext. 77015 Toll Free: 888-548-6327 Fax: 416-675-4917 Website: www.humber.ca/conference Email: hcs@humber.ca Contact: Michelle Everets Humber Conference Services provides an inspiring environment for any conference, meeting or special event, with a variety of unique facilities on campus. We offer onestop-shop service with a range of services and amenities, from IT and Audio/Visual, to state-of-the-art sport facilities and on-site food service. Our year-round conference and catering services are available evenings & weekends September-April, and daily from May-August. Affordable hotel-style summer accommodations are available to all groups, sports teams, and corporate clients. We’ve got you covered! Location: Atlantic

HAMILTON CONVENTION CENTRE by CARMEN’S 1 Summers Lane Hamilton, ON L8P 4Y2 Phone: 905-525-2020 Toll Free: 855-460-0482 Fax: 905-525-2001 Website: www.hccevents.ca Email: info@hccevents.ca Contact: Ammar Balika, VP of Sales A spacious and well-appointed complex in downtown Hamilton with broad options for meetings, conferences, conventions, trade shows, award ceremonies, gala dinners, and more. Our full service facility is designed to take events to the highest level of excellence and can accommodate groups from 20 to 2000. Whether you’re planning an executive board meeting or a national trade show, our expert event specialists, catering team and service staff will ensure that your event is flawlessly planned, coordinated and executed. Location: Atlantic

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INN & SPA

MILLCROFT INN & SPA 55 John Street Alton-Caledon, ON L7K 0C4 Phone: 519-941-3903 Fax: 519-941-1960 Website: www.vintage-hotels.com Email: salesinquiry@vintage-hotels.com Contact: Marianne Callihall

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No. of Breakout Meeting Rooms: 21 Theatre Seating Capacity: 1,700 Largest Exhibit Area (sq.ft.): 23,464 Banquet Seating Capacity: 1,300 Largest Room (sq.ft.): 14,850 433 guest rooms located minutes from Pearson Airport. Complimentary WiFi in all guest rooms and public spaces. Complimentary shuttle to/from Pearson Airport. Location: QC

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Location: Atlantic

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NIAGARA FALLS TOURISM 5400 Robinson Street Niagara Falls, ON L2G 2A6 Phone: 905-356-6061 Toll Free: 800-569-2557 Website: www.fallsmeetings.com Email: pracher@niagarafallstourism.com Contact: Paula Racher Be NATURALLY INSPIRED! Niagara Falls, a natural wonder that offers the perfect backdrop for successful Meetings and Conventions. Other words to describe the City come just as naturally: Productive – 16,000 premium guestrooms, 680,000 sq.ft. of meeting space across the city including the NEW Scotiabank Convention Centre… Exciting – casinos, live entertainment, thrilling attractions, nightlife… Fun – golf, spa, hiking, white water jetboating … Interesting – history, culture, live theatre… Delicious – award winning wine region, celebrity chefs, famous restaurants, craft breweries Beautiful – natural parks and gardens And of course Spectacular! Location: Atlantic

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Atlantic

The Millcroft Inn & Spa is the definitive country destination for intimate executive gatherings or corporate retreats. 6 meeting rooms, 52 individually decorated guestrooms and over 100 acres of woodlands create a unique venue for complimentary team-building and brainstorming sessions. In addition to knowledgeable conference service staff, the inn offers four diamond dining and a 9,000 square foot spa, fitness centre and indoor and outdoor pool. Experience tranquility, comfort and heritage charm less than an hour northwest of Toronto.

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Your Toronto Retreat! You deserve the luxurious décor, elegant service and exquisite menus that you will experience at The Old Mill Toronto. Offering 57 beautifully appointed and unique guest rooms. Featuring over 20,000 square feet of flexible function space in 16 distinctly decorated event rooms and on-site parking for your guests. Experience our fabulous service teams in banquets, our restaurants, Home Smith Bar and SPA. Nestled in the Humber Valley trail system, our ideal location invites you to Escape the Ordinary.

SHAW CONFERENCE CENTRE 9797 Jasper Avenue NW Edmonton, AB T5J 1N6 Phone: 780-917-7610 Website: www.shawconferencecentre.com Email: crose@edmonton.com Contact: Cheryl Rose One of Canada’s premier convention and conference venues offering 150,000 sq. ft. of event and exhibition space, including 4 major halls and 23 flexible meeting rooms. Centrally located in downtown Edmonton, just steps away from 2,000 hotel rooms, shopping, restaurants and attractions. Let our experienced staff, in-house catering and quality conference services make your event the centre of attention! Location: Atlantic

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Atlantic

Niagara-on-the-Lake’s most historic landmark is home to over 7,400 square feet of luxurious meeting facilities and The Royal Cambridge banquet centre, 110 elegantly appointed guestrooms, CAA/AAA four diamond dining and a world class spa. Prince of Wales offers old world charm, meticulous service and the very latest in high-tech business amenities for groups up to 160. Fully equipped with high-speed internet access and a full service business centre, Prince of Wales delivers an exceptional experience in a truly unique setting. Location: Atlantic

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Atlantic

No. of Meeting Rooms: 68 No. of Function Rooms: 78 Max # of Booths (10X10): 3,000 Banquet Seating Capacity: 10,000 Total Exhibit Space (sq.ft.): 1,000,000 Largest finished Ballroom (sq.ft.): 30,000 Largest Function Room (sq.ft.): 200,000 Awarded “Best in Hospitality” by M&IT Readers Choice, Free Parking, Convenient Location, Superlative Food & Beverage. Located on one level, the Toronto Congress Centre has over 30 truck level loading docks. Our reputation as Great Experience Makers® makes us the best in the business. Location:

Location: MB/ SK

TORONTO CONGRESS CENTRE 650 Dixon Road Toronto, ON M9W 1J1 Phone: 416-245-5000 Fax: 416-245-4923 Website: www.torontocongresscentre.com Email: gem@torontocongresscentre.com

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Conveniently located in North Toronto sharing the neighbourhood with many worldwide corporate offices. The Sheraton Parkway North is a welcoming place to host your next meeting or special event. We feature 30 unique NonSmoking event spaces (over 55,000 square feet) ideal for all types of special events. Our experienced staff is available to help you plan an event tailored to your individual needs.

No. of bedrooms: 1,400 Total Function Rooms: 12+ No. of Meeting Rooms: 200 Banquet Seating Capacity: 300 Largest Banquet Room (sq.ft.): 4,000 Location: Atlantic

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Location: Atlantic

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MEETING VENUES • CONFERENCE CENTRE •

OLD MILL TORONTO 21 Old Mill Road Toronto, ON M8X 1G5 Phone: 416-236-2641 Fax: 416-236-0311 Website: www.oldmilltoronto.com Email: nteichmann@oldmilltoronto.com Contact: Natalie Teichmann, Sales Exec.

MEETING VENUES • CONFERENCE CENTRE •

- SILVER MEMBERS -

CALABOGIE PEAKS RESORT 30 Barrett Chute Road Calabogie, ON K0J 1H0 Toll Free: 800-669-4861 ext. 1520 Website: www.calabogie.com Email: events@calabogie.com

BROOKSTREET HOTEL 525 Legget Drive Ottawa, ON K2K 2W2 Phone: 613-271-1800 Fax: 613-271-3541 Website: www.brookstreet.com Email: sales@brookstreet.com Contact: Mark Nisbett Experience Brookstreet, Ottawa’s leading fourdiamond hotel, conference, spa, golf and dining destination. Enjoy 276 contemporary guestrooms, naturally lit meeting space, award-winning cuisine, full service spa, championship golf course, executive short course, saltwater pools, state-of-the-art gym and jazz lounge. Environmentally friendly practices throughout the hotel.

A distinct four-season meeting location one easy hour drive from Ottawa complete with hotel and condos, restaurant and catering facilities plus unlimited team building and recreation opportunities on the mountain, lake and land. Over 7000 sq. ft. of flexible meeting space, high speed internet, and attentive service in a unique country setting. Location: Atlantic

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Burlington Convention Centre, Meeting Your Needs… Halton Region’s Premiere Conference Facility, 20,000 sq. ft of flexible meeting space for 10 to 1500. 2 executive boardrooms, 3 large ballrooms, state of the art lighting, high-speed wireless internet, professional meeting planners, onsite catering with executive chef, ample free parking. Centrally located between Toronto and Niagara.

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Location: QC

CONFERENCE SERVICES

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CARLETON UNIVERSITY

The CKCC is the new option for conventions, conferences, tradeshows and special events in Southwestern Ontario. With rooms from 10 to 1800 people, you will enjoy high quality facilities all on one gorgeous level. The latest AV equipment and chef-inspired cuisine are all part of the package.

Atlantic

Location: Atlantic

CARLETON UNIVERSITY CONFERENCE SERVICES 1125 Colonel By Drive, 172 Residence Commons Ottawa, ON K1S 5B6 Phone: 613-520-5611 Fax: 613-520-2750 Website: www.conferenceservices.carleton.ca Email: meet@carleton.ca Contact: Kendra Reay, Assistant Director, Conference Services Located in Ottawa, Canada, Carleton offers over 4,000 square feet of dedicated meeting space, 50 meeting rooms, and accommodations for more than 3,000 guests. From May to August Carleton is Ottawa’s largest hotel, enabling us to accommodate groups of all sizes. High speed internet, catering and audio visual services are all available. Location: Atlantic

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CITY OF MIRAMICHI 141 Henry Street Miramichi, NB E1V 2N5 Phone: 506-623-2158 Toll Free: 800-459-3131 Fax: 506-623-2261 Website: www.miramichi.org Email: dawn.waye@miramichi.org Contact: Dawn Waye Miramichi offers all the modern amenities for your meeting needs in a tranquil setting. With over 350 hotel rooms and 35,000 square feet of meeting space, we cater to small and medium sized meeting groups. Boat tours, golf or even a kitchen party are some of the activities available. Location: Atlantic

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Location: Atlantic

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44% of surveyed travel managers in Asia Pacific indicate that increased airline fees will contribute to increased travel spend in 2016. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel) 70 www.corporatemeetingsnetwork.ca

Exclusive Caterers to several unique venues, Catering by Edge offers event facilities and comprehensive off premise menus that are suitable for any type of event. Specializing in corporate functions, baptisms, showers, grand openings, promotional parties, BBQ’s and of course weddings! Each event is tailored to our customers’ preferences, with one constant, that every single one is unforgettable.

Located in the uptown shopping district of the Capital City. We offer over 18,000 sq ft of convention space & 200 modern guest rooms. Each equipped with FibreOp Internet & HD Televisions with free parking and access to our recreation center, indoor pool, hot tub & two onsite restaurants. Location: Atlantic

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Atlantic

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HIDDEN VALLEY RESORT 1755 Valley Road Huntsville, ON P1H 1Z8 Phone: 705-789-2301 Toll Free: 800-465-4171 Website: www.HVmuskoka.com Email: jyoung@hiddenvalleyresort.ca Contact: Jo-Anne Young, Director of Sales & Marketing Hidden Valley Resort, fronting Peninsula Lake, two hours north of Toronto, known as Muskoka’s Destination Resort and Conference Center. An easy takeover property, offering 6500 square feet of breathtaking function space. The only lakeside/ ski side resort in Muskoka, 99 newly renovated rooms, four season recreation/outdoor and waterfront venues/renowned cuisine. Location: Atlantic

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Atlantic

Breathtaking 360-degree Canadian Rocky Mountain views from every one of our hotel rooms and suites. Holiday Inn Canmore is situated at the gateway to the renowned Banff National Park and should be your choice for value and comfort. We offer you newly renovated rooms, gracious amenities, and warm, friendly service. Location:

Location: Atlantic

HOLIDAY INN CANMORE 1 Silvertip Trail Canmore, AB T1W 2Z7 Phone: 403-609-4422 Toll Free: 888-609-4422 Fax: 403-609-0008 Website: www.hicanmore.com Email: sales@hicanmore.com Contact: Teresa Pacheco

Minutes away from Toronto’s busiest airport with easy access to Hwy 401, 427, and 407. Our flexible 20,000 sq ft of meeting facilities are the best among Toronto Airport hotels. Combined with award-wining catering we are ideal for any event. We have completed renovations to our guest rooms and lobby area which now offer a modern design accented with warm furnishings. Location: Atlantic

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BE SEEN!

CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CONFERENCE CENTRE

FREDERICTON INN & CONVENTION CENTRE 1315 Regent Street Fredericton, NB E3C 1A1 Toll Free: 800-561-8777 Website: www.frederictoninn.nb.ca

EDGE HOSPITALITY 2515 Wyecroft Road Oakville, ON L6L 6R5 Phone: 289-351-1351 Fax: 905-618-7515 Website: www.edgehospitality.ca Email: info@edgehospitality.ca Contact: Zorka Kosic, Sales Manager

MEETING VENUES • CONFERENCE CENTRE •

HOLIDAY INN TORONTO YORKDALE 3450 Dufferin Street Toronto, ON M6A 2V1 Phone: 416-785-6809 Toll Free: 866-568-0046 Fax: 416-789-2946 Website: www.hiyorkdale.com Email: Sean.Metcalfe@hiyorkdale.com Contact: Sean Metcalfe, Dir of Sales & Marketing Newly renovated conference centre with 11,000 sq. ft. of flexible meeting space accommodating up to 350 guests in Central Toronto. Adjacent to Highway 401, with subway access through Yorkdale Shopping Centre across the street. Voted one of the TOP 10 Holiday Inn hotels in North America with award-winning service and creative customized meeting packages.

LIVING ARTS CENTRE 4141 Living Arts Drive Mississauga, ON L5B 4B8 Phone: 905-306-6015 Toll Free: 888-805-8888 Website: www.livingartscentre.ca Email: Anne.Parker@livingarts.on.ca Contact: Anne Parker, Sales Manager Located in the heart of Mississauga’s City Centre, minutes from all 400 series highways and Pearson International Airport, directly opposite Square One Mall; the Living Arts Centre offers a number of unique features. Explore fresh ways of thinking by incorporating two hour corporate workshops into your meeting. Location: Atlantic

Location: Atlantic

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It’s ‘Apples’ to their ‘Oranges’! Offering a TRUE 24hr Complete Meeting Package for meetings, conferences and retreats. Accommodations for up to 141, delicious meals, 22 meeting rooms, allinclusive pricing. NO DMF fees, NO Resort Admin. fees, NO automatic gratuity. Located a little ABOVE Toronto, an HOUR closer than Muskoka. Location: QC

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Atlantic

MILLER LASH HOUSE, THE 130 Old Kingston Road Toronto, ON M1E 3J5 Phone: 416-287-7000 Website: www.millerlashhouse.ca Email: info@millerlashhouse.ca Contact: Event Coordinator The historic Miller Lash House is an ideal spot for your corporate meeting or retreat. Delicious catering, in-house AV, WiFi and free parking are all part of the Miller Lash House experience. Whether it’s an executive luncheon for 4 or a company event for 300, we’ll ensure a one-of-a-kind experience. Location: Atlantic

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NAV CENTRE 1950 Montreal Road Cornwall, ON K6H 6L2 Toll Free: 877-832-6416 Fax: 613-936-5010 Website: www.navcentre.ca Email: conference@navcanada.ca The NAV CENTRE is self-contained Conference & Training facility, with 50,000 square feet of training, meeting, convention space and 550 well-appointed guestrooms. There are 3 on-site food stations; Propeller Restaurant, Jet Set Pub and Le Café and complete banquet services for private functions. Conveniently located one hour from Montreal and Ottawa. Location: Atlantic

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Tourism generated $21.4 billion in tax and other revenue for governments in Canada in 2011, up 6.6% from 2010. Most of the gain was the result of a 7.4% increase in government revenue directly related to tourism spending in Canada by Canadians. Revenues resulting from spending by international visitors increased 3.8%. (Source: www.statcan.gc.ca) 72 www.corporatemeetingsnetwork.ca

Get inspired by the fresh air and rejuvenating natural beauty of the Nottawasaga Valley. Only 45 minutes north of Toronto and 45 minutes south of Muskoka, our full-service 64,000 sq.ft. facility is perfect for small or large conferences, offering an unprecedented line-up of meeting spaces within 36 meeting rooms, including an on-site 21,000 sq.ft. trade centre

OLD ORCHARD INN AND SPA 153 Greenwich Road South, RR 2 Wolfville, NS B4P 2R2 Toll Free: 800-561-8090 Website: oldorchardinn.com Email: billwallace@oldorchardinn.ns.ca Contact: Bill Wallace Only 1hr from Halifax with flexible meeting rooms and panoramic views this landmark property of over 40 years, will easily fulfill your expectations. Located in the heart of NS Wine Country and several golf courses. Complete your event with an activity at our Heritage Barn or the local Lobster fishing village for a true Maritime experience. Location: Atlantic

Location: Atlantic

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PRAIRIELAND PARK TRADE & CONVENTION CENTRE PO Box 6010 Saskatoon, SK S7K 4E4 Phone: 306-931-7149 Fax: 306-931-7886 Website: www.saskatoonex.com Email: claird@saskatoonex.com Contact: Caroline Laird The Prairieland Trade & Convention Centre is a world class destination for major programs, events and entertainment. With 240,000 square feet under one roof, including break-out rooms and a state of the art kitchen facility, Prairieland provides the largest trade show and convention facility in Saskatoon. Location: Atlantic

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OAKVILLE CONFERENCE CENTRE 2515 Wyecroft Road Oakville, ON L6L 6R5 Phone: 905-618-7510 Fax: 905-618-7515 Website: www.oakvilleconference.com Email: info@oakvilleconference.com Contact: Zorka Kosic, Sales Manager The Oakville Conference Centre is a “multi-use” conference and banquet facility conveniently located along the QEW corridor serving Halton, Peel & Hamilton Wentworth municipalities. With state of the art amenities, we are able to host events from 20 to 1000 people. Specializing in corporate events, showers and weddings, our facility has it all to ensure a successful and memorable event.

Ontario’s only five-star Country Inn (Canada Select) offers over 11,000 square feet of flexible meeting space, 122 beautifully decorated guestrooms, four diamond dining and world class spa. The prime location, attentive service and commitment to the comfort of guests makes Pillar and Post the ideal location for a successful business meeting. Location: Atlantic

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QUEEN’S LANDING HOTEL 155 Byron Street Niagara-on-the-Lake, ON L0S 1J0 Phone: 905-468-2195 Toll Free: 888-669-5566 Fax: 905-468-8646 Website: www.vintage-hotels.com Email: salesinquiry@vintage-hotels.com Experience stately Georgian-style elegance and gracious service in a spectacular Niagara-on-theLake waterfront setting. Queen’s Landing offers over 15,000 square feet of executive-quality meeting facilities, 142 elegantly decorated guestrooms and CAA/AAA four diamond dining. Our knowledgeable, dedicated conference services staff will work with you to ensure every meeting is a success. Location: Atlantic

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Location: Atlantic

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Business events contributed $8.5 billion in taxes and service fees to all levels of government. Business events supported employment of more than 200,000 full-year jobs directly – nearly double that of telecommunications or utilities. (Source: Key Results: Economic Contribution of Business Events in Canada; Canadian Economic Impact Study 3.0, 2012 Base Year)

CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CONFERENCE CENTRE •

RADISSON ADMIRAL HOTEL 249 Queen’s Quay West Toronto, ON M5J 2W5 Phone: 416-203-3333 Fax: 416-203-3100 Website: www.radissonadmiral.com Email: sales@RadissonAdmiral.com Contact: Elisabete Rodrigues The Radisson Admiral Toronto-Harbourfront is the only boutique-style hotel on Toronto’s Harbourfont featuring a gorgeous lobby area and contemporary guest rooms with hardwood floors. Featuring 1,022 square metres/11,000 square feet of versatile event facilities, we are an unbeatable downtown venue for a variety of business functions and social gatherings. Location: Atlantic

The Ramada Prince George is the ideal downtown location for events, meetings, conferences, weddings and gatherings. We offer everything from private meeting rooms to our grand ballroom. With a full catering staff, audio-video rentals, Coach’s Corner pub, Starbucks & Sheffield Express, our hotel has everything to make your event successful.

St. Andrew’s Club and Conference Centre offers beautiful space with stunning city views. Located in the heart of Toronto’s Financial District, St. Andrew’s is the ideal location for meetings, seminars, conferences, investor days, AGM’s, receptions and dinners. St. Andrew’s is a purpose built venue, providing exceptional service, technology and cuisine.

Location: QC

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RADISSON HOTEL SASKATOON 405 - 20th Street East Saskatoon, SK S7K 6X6 Phone: 306-667-2365 Toll Free: 877-881-8309 Fax: 306-665-0052 Website: www.radisson.com/saskatoonca Email: ACisecki@SilverBirchHotels.com Contact: Amanda Cisecki, Director of Sales & Marketing Radisson Saskatoon is ideal for meetings from 5-500 people. Our downtown hotel accommodates your Plenary +5 breakouts, 30 tradeshow booths and a central coffee-break area, Connections Café (pictured online) all on one floor! With 291 guestrooms and 20,000 sq. of meeting space we can’t wait to impress your guests! Location: Atlantic

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Atlantic

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Location: Atlantic

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4-star riverfront unique boutique Inn. 55 acres of premier accommodation featuring 57 guest rooms, executive conference facilities; perfect for team building, outdoor events and retreats. Heated pool, hot tub, fitness facility and neighbouring championship golf course. #1 of 55 properties in Kamloops on TripAdvisor 6 consecutive years, TripAdvisor Hall-of-Fame.

Location: Atlantic

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Location: Atlantic

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International visitors accounted for 22% of total government revenue from tourism in 2011, while Canadians accounted for 78%. Every $100 of tourism spending by international visitors generated $30.85 in government revenue, while every $100 spent by Canadians in Canada generated $26.30. (Source: www.statcan.gc.ca)

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Reconnect at Vancouver Island’s Natural Choice. Located in Parksville, Tigh-Na-Mara, provides rustic charm in the heart of nature. Regroup & enjoy 10,000 sq ft of meeting space, 192 log accommodations, 2 restaurants, award winning Grotto Spa, banquet facilities, natural light, complimentary wifi, & 22 acres of forest beside the ocean.

WESTIN BRISTOL PLACE TORONTO AIRPORT, THE 950 Dixon Road Toronto, ON M9W 5N4 Phone: 416-679-4372 Fax: 416-675-2037 Website: www.westinbristolplace.com Email: sales@westinbristolplace.com Contact: Mark Jones, Dir of Sales & Marketing Located adjacent to Toronto Pearson International Airport, via our 24-hour complimentary shuttle, and just 25 minutes from Toronto’s downtown core, The Westin Bristol Place Toronto Airport delivers 18,000 sq. ft. of newly designed flexible event space, guest rooms and Suites. Location: Atlantic

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Location: Atlantic

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– BRONZE MEMBERS –

Location: Atlantic

Tremblant’s pedestrian village offers renowned hotel properties, 1900 lodging units and 52 meeting rooms, all within walking. Whether you are launching a new product, want to improve your team’s cohesion or to host a flamboyant training seminar, our completely revamped groups and conferences service is dedicated to exceeding your expectations. Location: Atlantic

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Location: Atlantic

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Location: QC

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VERNON ATRIUM HOTEL & CONFERENCE CENTRE 3914 32nd Street Vernon, BC V1T 5P1 Phone: 250-545-3755 Toll Free: 800-663-4422 Fax: 250-545-4485 Website: www.vernonatriumhotel.com Email: mark.nahirny@rpbhotels.com Contact: Mark Nahirny, Conference Services Manager

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Atlantic

Location: Atlantic

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ELKHORN RESORT SPA AND CONFERENCE CENTRE Box 40, #3 Mooswa Drive East Onanole, MB R0J 1N0 Phone: 204-848-2802 Toll Free: 866-ELKHORN Fax: 204-848-2109 Website: www.elkhornresort.mb.ca Email: sarah.mellings@elkhornresort.mb.ca Contact: Sarah Mellings Location: Atlantic

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54% of travel managers in Europe anticipate negotiated discounts with airlines to remain the same in 2016, while 22% think discount prospects will be worse. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CONFERENCE CENTRE

MEETING VENUES • CONVENTION CENTRE •

CONVENTION CENTRE – PLATINUM MEMBERS –

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SHAW CENTRE 55 Colonel By Drive Ottawa, ON K1N 9J2 Phone: 613-563-1984 Toll Free: 800-450-0077 Fax: 613-563-7646 Website: www.shaw-centre.com Email: info@shaw-centre.com Contact: Dawn Guindon, Account Manager, Corporate Shaw Centre is a beautiful state-of-the-art convention facility that has hosted thousands of important conferences and events since opening just five years ago. It is located in the heart of Ottawa’s compact downtown, next to the Rideau Canal and just steps from major cultural attractions, shopping, dining and nightlife. Six thousand hotel rooms are within easy walking distance of the Centre, with over a thousand more just minutes away via Ottawa’s new light rail rapid transit system scheduled for launch in 2018. The Centre’s sweeping glass façade provides panoramic views of the Rideau Canal and downtown. Shaw Centre was recently ranked among the top three convention centres in the world for customer service. It is directly connected to the Westin Ottawa and the CF Rideau Centre shopping complex. Location: Atlantic

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The 35 million people who attended business events in Canada in 2012 included 30.7 million delegates, over 2 million exhibitors, and 2.6 million professional speakers or other attendees. Of those, 14.6 million attendees (41%) were tourists, having travelled more than 80 kilometres to attend the business event with 1.5 million of these tourists coming from other countries. (Source: Key Results: Economic Contribution of Business Events in Canada; Canadian Economic Impact Study 3.0, 2012 Base Year)

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Located in the heart of downtown Calgary, the Calgary Marriott Downtown offers stunning event spaces, newly transformed guest rooms and upscale conveniences. Offering over 11,000 sq ft of expanded meeting space and a brand new Patio overlooking Stephan Ave, our Professional Meeting Planners and exceptional Culinary Team will bring your meeting purpose to life and help you achieve your unique goals. From helpful technology to exceptional cuisine, a meeting or event at the Calgary Marriott Downtown is in a class of its own. Location: QC

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Cascades Casino Resort has everything you want for a great getaway. • Live Entertainment • 24-hour gaming • Hotel • Convention Centre • Restaurants • Starbucks® • SpaPure Located in the heart of Langley we are ideally situated for easy access to & from multiple U.S. border crossings and Downtown Vancouver. Location: Atlantic

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EVRAZ PLACE 1700 Elphinstone Street Regina, SK S4P 2Z6 Phone: 306-781-9200 Fax: 306-781-9242 Website: www.evrazplace.com Email: ladams@evrazplace.com Contact: Lori Adams Evraz Place is Saskatchewan’s largest multipurpose conference and tradeshow venue with more than 300,000 sq. ft. of interconnected exhibit halls and conference space. Queensbury Convention Centre offers a 22,000 sq. ft. newly renovated, configurable ballroom and 12 meeting rooms. The new International Trade Centre opening November 2017 will add 150,000 sq. ft. of exhibit and catered event space. Evraz Place offers a central location, complimentary parking, pre-function space, award-winning food services and everything you need for a successful event. Location: Atlantic

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Atlantic

DELTA PRINCE EDWARD & PEI CONVENTION CENTRE 18 Queen Street Charlottetown, PEI C1A 4A1 Phone: 902-894-1230 Toll Free: 888-890-3222 Fax: 902-566-1745 Website: www.deltaprinceedward.com Email: pri.sales@deltahotels.com Contact: Betty Anne Morrison, Director of Sales & Marketing Delta Prince Edward, a 4.5 star hotel, adjoins the NEW PEI Convention Centre, offering 60,000 square feet of combined meeting & event space with stunning floor to ceiling waterviews. As Charlottetown’s only waterfront hotel, the Delta Prince Edward is conveniently located in the heart of downtown Charlottetown just steps away from shopping, theatres, restaurants and nightlife - the ideal location for your next conference or event!

HALIFAX CONVENTION CENTRE 1800 Argyle Street Halifax, NS B3J 2V9 Phone: 902-421-8686 Website: www.halifaxconventioncentre.com Email: sales@halifaxconventioncentre.com No. of Meeting rooms: 38 Ballroom: 30,000 sq feet Exhibition level: 50,000 sq feet The new Halifax Convention Centre offers over 120,000 square feet of flexible space in the heart of downtown. We connect to over 3,000 hotel rooms, the best local dining, and fantastic arts and culture - all within an easy stroll from our doorstep. Location: Atlantic

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Location: Atlantic

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CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CONVENTION CENTRE •

– GOLD MEMBERS –

MEETING VENUES • CONVENTION CENTRE •

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Be NATURALLY INSPIRED! Niagara Falls, a natural wonder that offers the perfect backdrop for successful Meetings and Conventions. Other words to describe the City come just as naturally: Productive – 16,000 premium guestrooms, 680,000 sq.ft. of meeting space across the city including the NEW Scotiabank Convention Centre… Exciting – casinos, live entertainment, thrilling attractions, nightlife… Fun – golf, spa, hiking, white water jetboating … Interesting – history, culture, live theatre… Delicious – award winning wine region, celebrity chefs, famous restaurants, craft breweries Beautiful – natural parks and gardens And of course Spectacular!

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Location: Atlantic

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RBC CONVENTION CENTRE WINNIPEG 375 York Avenue Winnipeg, MB R3C 3J3 Phone: 204-956-1720 Toll Free: 800-565-7776 Fax: 204-943-0310 Website: www.wcc.mb.ca Email: davidc@wcc.mb.ca Contact: David Chizda No. Meeting Rooms: 30 Max No. of Booths (8x10): 650 Banquet Seating Capacity: 9,000 Largest Banquet Room (sq. ft.): 131,000 Situated in the heart of downtown Winnipeg, ten minutes from the airport and within easy walking distance to many fine hotels, restaurants and attractions, our convention centre offers 260,000 sq. ft. of meeting space including 131,000 sq. ft. of pillar-less exhibition space. With our $180+million expansion complete, we’re almost doubled in size and ready to host your next convention. Location: Atlantic

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One of Canada’s premier convention and conference venues offering 150,000 sq. ft. of event and exhibition space, including 4 major halls and 23 flexible meeting rooms. Centrally located in downtown Edmonton, just steps away from 2,000 hotel rooms, shopping, restaurants and attractions. Let our experienced staff, in-house catering and quality conference services make your event the centre of attention!

Location: Atlantic

SHAW CONFERENCE CENTRE 9797 Jasper Avenue NW Edmonton, AB T5J 1N6 Phone: 780-917-7610 Website: www.shawconferencecentre.com Email: crose@edmonton.com Contact: Cheryl Rose

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THE WESTIN HARBOUR CASTLE 1 Harbour Square Toronto, ON M5J 1A6 Phone: 416-814-1299 Toll Free: 855-761-3939 Website: www.westinharbourcastletoronto.com Email: torontomarketsales@starwoodhotels.com Contact: Toronto Metro Market, Sales Department The Westin Harbour Castle is located on the shores of Lake Ontario, steps away from the Downtown Core via the PATH, Toronto’s underground covered walkway. Take a walk along the revitalized waterfront, explore Toronto’s theatre and entertainment districts and discover delight in all the seasonal fun our neighbourhood has to offer. This CAA/AAA Four Diamond property features refreshing accommodations in Canada’s largest city, is a landmark downtown Toronto hotel and your haven of personal well-being in Toronto. Location: Atlantic

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TORONTO CONGRESS CENTRE 650 Dixon Road Toronto, ON M9W 1J1 Phone: 416-245-5000 Fax: 416-245-4923 Website: www.torontocongresscentre.com Email: gem@torontocongresscentre.com No. of Meeting Rooms: 68 No. of Function Rooms: 78 Max # of Booths (10X10): 3,000 Banquet Seating Capacity: 10,000 Total Exhibit Space (sq.ft.): 1,000,000 Largest finished Ballroom (sq.ft.): 30,000 Largest Function Room (sq.ft.): 200,000 Awarded “Best in Hospitality” by M&IT Readers Choice, Free Parking, Convenient Location, Superlative Food & Beverage. Located on one level, the Toronto Congress Centre has over 30 truck level loading docks. Our reputation as Great Experience Makers® makes us the best in the business. Location: Atlantic

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CHATHAM-KENT JOHN D. BRADLEY CONVENTION CENTRE 565 Richmond Street Chatham, ON N7M 1R2 Phone: 519-598-8703 Toll Free: 866-437-8703 Fax: 519-436-0716 Website: www.ckcc.ca Email: info@ckcc.ca Contact: Tanya Vicoli, Sales Manager The CKCC is the new option for conventions, conferences, tradeshows and special events in Southwestern Ontario. With rooms from 10 to 1800 people, you will enjoy high quality facilities all on one gorgeous level. The latest AV equipment and chef-inspired cuisine are all part of the package. Location: Atlantic

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Location: AB

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CONFERENCE SERVICES CARLETON UNIVERSITY

TOURISM HAMILTON 28 James Street West, 2nd Floor Hamilton, ON L8R 2K1 Phone: 905-546-2424 ext. 5465 Toll Free: 800-263-8590 Website: www.tourismhamilton.com Email: Sherry.Lucia@hamilton.ca Contact: Sherry Lucia Hamilton, located midway between Toronto and Niagara, is easily accessible. Hamilton is known for its world-class accommodations, restaurants, attractions, a variety of traditional and unique convention and entertainment venues; Hamilton Convention Centre offers 60,000 sq ft to accommodate meetings, tradeshows and banquets. Hamilton provides a full range of convention services and wants to host your next meeting or convention in grand style.

Located in Ottawa, Canada, Carleton offers over 4,000 square feet of dedicated meeting space, 50 meeting rooms, and accommodations for more than 3,000 guests. From May to August Carleton is Ottawa’s largest hotel, enabling us to accommodate groups of all sizes. High speed internet, catering and audio visual services are all available.

EDGE HOSPITALITY 2515 Wyecroft Road Oakville, ON L6L 6R5 Phone: 289-351-1351 Fax: 905-618-7515 Website: www.edgehospitality.ca Email: info@edgehospitiality.ca Contact: Zorka Kosic, Sales Manager Exclusive Caterers to several unique venues, Catering by Edge offers event facilities and comprehensive off premise menus that are suitable for any type of event. Specializing in corporate functions, baptisms, showers, grand openings, promotional parties, BBQ’s and of course weddings! Each event is tailored to our customers’ preferences, with one constant, that every single one is unforgettable. Location: Atlantic

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Location: Atlantic

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Location: Atlantic

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CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CONVENTION CENTRE •

- SILVER MEMBERS -

MEETING VENUES • CONVENTION CENTRE •

FREDERICTON INN & CONVENTION CENTRE 1315 Regent Street Fredericton, NB E3C 1A1 Toll Free: 800-561-8777 Website: www.frederictoninn.nb.ca Located in the uptown shopping district of the Capital City. We offer over 18,000 sq ft of convention space & 200 modern guest rooms. Each equipped with FibreOp Internet & HD Televisions with free parking and access to our recreation center, indoor pool, hot tub & two onsite restaurants. Location: Atlantic

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HOLIDAY INN TORONTO INTERNATIONAL AIRPORT 970 Dixon Road Toronto, ON M9W 1J9 Phone: 416-798-5824 Fax: 416-798-5810 Website: www.holidayinn.com/yyz-intlapt Email: lori.hughes@yyzia.com Contact: Lori Hughes, Director of Sales & Marketing Minutes away from Toronto’s busiest airport with easy access to Hwy 401, 427, and 407. Our flexible 20,000 sq ft of meeting facilities are the best among Toronto Airport hotels. Combined with award-wining catering we are ideal for any event. We have completed renovations to our guest rooms and lobby area which now offer a modern design accented with warm furnishings.

Location:

Atlantic

HILTON QUEBEC 1100 Rene-Levesque Boulevard East Quebec City, QC G1R 4P3 Phone: 418-648-6485 Fax: 418-647-2986 Website: www.hiltonquebec.com Email: gina.cuglietta@hilton.com Contact: Gina Cuglietta Steps away from the major attractions, Hilton Quebec is known for its impeccable service, convenient facilities and exceptional location. Connected to the Convention Center, each guestroom offer panoramic views of the city. With a heated outdoor pool, 24 hour fitness center and 2 on-site restaurants, it is a premier destination. Location: Atlantic

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Atlantic

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44% of travel managers in North America feel higher airline fees will contribute to increased spend. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

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– PLATINUM MEMBER – PRAIRIELAND PARK TRADE & CONVENTION CENTRE PO Box 6010 Saskatoon, SK S7K 4E4 Phone: 306-931-7149 Fax: 306-931-7886 Website: www.saskatoonex.com Email: claird@saskatoonex.com Contact: Caroline Laird The Prairieland Trade & Convention Centre is a world class destination for major programs, events and entertainment. With 240,000 square feet under one roof, including break-out rooms and a state of the art kitchen facility, Prairieland provides the largest trade show and convention facility in Saskatoon. Location: Atlantic

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TCU PLACE - SASKATOON’S ARTS & CONVENTION CENTRE 35 - 22 Street East Saskatoon, SK S7K 0C8 Phone: 306-975-7926 Toll Free: 888-639-7770 Fax: 306-975-7804 Website: www.tcuplace.com Email: sdecker@tcuplace.com Contact: Suzanne Decker Situated in beautiful downtown Saskatoon, TCU Place features over 104,000 sq. ft. of modern space including 21 exceptional rooms with unlimited configurations allowing maximum flexibility for your conference, meeting, tradeshow or banquet. The centre also features luxurious rooms with 19’ ceilings and natural light. Book your event now and let TCU Place create a great experience for you! Location: Atlantic

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– BRONZE MEMBER – RADISSON HOTEL SASKATOON 405 - 20th Street East Saskatoon, SK S7K 6X6 Phone: 306-667-2365 Toll Free: 877-881-8309 Fax: 306-665-0052 Website: www.radisson.com/saskatoonca Email: ACisecki@SilverBirchHotels.com Contact: Amanda Cisecki, Director of Sales & Marketing Radisson Saskatoon is ideal for meetings from 5-500 people. Our downtown hotel accommodates your Plenary +5 breakouts, 30 tradeshow booths and a central coffee-break area, Connections Café (pictured online) all on one floor! With 291 guestrooms and 20,000 sq. of meeting space we can’t wait to impress your guests!

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Location: Atlantic

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Location: Atlantic

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38% of travel managers in Latin America feel increased airline fees will contribute to increases in spend. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CONVENTION CENTRE • CORPORATE RETREAT •

CORPORATE RETREAT

MEETING VENUES • CORPORATE RETREAT •

– GOLD MEMBERS –

POETS COVE RESORT & SPA 9801 Spalding Road Pender Island, BC V0N 2M3 Phone: 250-629-2118 Toll Free: 888-512-7638 Website: www.poetscove.com Email: events@poetscove.com Contact: Sabrina Werbowski

DEELUX MOBILE SPA 59 Romina Drive Vaughan, ON L4K 4C9 Phone: 416-268 -8007 Website: www.deeluxmobilespa.com Email: diana@deeluxmobilespa.com Contact: Diana D’Amato At Deelux mobile spa we bring the relaxation to you! We are a one of a kind service that allows our guest to take a break to rejuvenate. We set up our spa stations any location. Our newest concept is the Deelux Bus, allowing the clients to enter a state-of-the-art bus that has been transformed into a mobile spa where they receive their treatments. Delight your clients and employees with on site spa services!

Welcome to Poets Cove Resort & Spa, the Gulf Islands’ premier luxury resort with a full service marina & spa. Tucked away in Bedwell Harbour on Pender Island, British Columbia, we offer a variety of experiences set in the midst of incredible natural beauty. Location: Atlantic

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BLACK ROCK OCEANFRONT RESORT 596 Marine Drive Ucluelet, BC V0R 3A0 Phone: 250-726-4800 Fax: 250-726-2430 Website: www.blackrockresort.com Email: dstothers@blackrockresort.com Contact: Danielle Stothers, Sales & Marketing Manager Escape to Black Rock Oceanfront Resort in beautiful Ucluelet, BC! Black Rock’s conference facilities include the 2000 sq ft Rainforest Ballroom, divisible into two - the Hemlock and Sitka meeting rooms. Black Rock’s signature ocean view Wine Cellar Room provides a unique setting for smaller groups and intimate events. Location: Atlantic

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Location: Atlantic

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GREAT WOLF LODGE NIAGARA FALLS 3950 Victoria Avenue Niagara Falls, ON L2E 7M8 Phone: 905-354-4888 ext. 5701 Fax: 905-354-5588 Website: www.greatwolf.com/meetings Email: sales@greatwolfniagara.com Contact: Julie Leish Great Wolf Lodge in Niagara Falls, Ontario is the region’s premier destination for your next meeting or event. Their all-suite property offers spacious meeting rooms with innovative, integrated audio visual solutions and uncompromised culinary quality. Great Wolf Lodge’s meeting professionals are dedicated to delivering a seamless meeting experience. From the initial planning, to the closing remarks, you’ll feel confident knowing that you are supported by an entire team of meeting professionals fully vested in your success.

- SILVER MEMBERS -

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Location: Atlantic

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Location: Atlantic

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45% of travel managers in North America think car rental rates will remain the same in 2016. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

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Location:

Atlantic

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Atlantic

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Location: Atlantic

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Hidden Valley Resort, fronting Peninsula Lake, two hours north of Toronto, known as Muskoka’s Destination Resort and Conference Center. An easy takeover property, offering 6500 square feet of breathtaking function space. The only lakeside/ ski side resort in Muskoka, 99 newly renovated rooms, four season recreation/outdoor and waterfront venues/renowned cuisine.

No. of Bedrooms: 70 No. of Meeting rooms: 4 Theatre Seating Capacity: 160 Banquet Seating Capacity: 150 Largest Exhibit Area (sq.ft.): 1,800 Largest Banquet Room (sq.ft.): 1,800 Come for the experience! North Shore’s boutique hotel invites you to create lasting memories, enjoy scrumptious tastes and share intimate celebrations from 10 to 180 people. Unbeatable location for business or pleasure.

Location: Atlantic

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Location: Atlantic

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The travel services industry had the largest proportion of jobs held by an employee with a university degree at the bachelor level or above (33.3%) or with a college, CEGEP or other nonuniversity certificate (42.4%). (Source: www.statcan.gc.ca) CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CORPORATE RETREAT •

ShamRock Lodge

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QUALITY RESORT BAYSIDE 240 Dogwood Street, PO Box 1720 Parksville, BC V9P 2H5 Phone: 250-248-8333 Toll Free: 800-863-4232 Fax: 250-248-4689 Website: www.qualityresortparksville.com Email: helen@qualityresortparksville.com Contact: Helen Corcoran

SHAMROCK LODGE 1090 Shamrock Road Port Carling, ON P0B 1J0 Phone: 705-765-3177 Toll Free: 888-742-6742 Website: www.shamrocklodge.com Email: shamrock@shamrocklodge.com Contact: Tim Bryant

From your first consultation with one of our conference centre experts, you’ll know you’ve come to the right place. Meeting rooms for up to 200, great food, resort facilities with a full range of activities, business centre, spectacular waterfront setting and affordable rates.

Nestled on the shores of Lake Rosseau in the heart of Muskoka, Shamrock Lodge has been owned and operated by the Bryant family for 35 years. Steeped in rich Muskoka tradition, Shamrock Lodge has the perfect secluded setting and atmosphere for your next meeting or retreat. Rated #1 hotel in Muskoka by Trip Advisor.

Location: Atlantic

PALETTA LAKEFRONT MANSION 4250 Lakeshore Road Burlington, ON L7L 1A6 Phone: 905-632-7809 ext. 3 Fax: 905-681-1077 Website: www.palettalakefrontmansion.com Email: daniel@edgehospitality.ca Contact: Daniel Johnson, Sales Manager Located on a 14 acre waterfront parkland, Paletta Lakefront Park and Mansion is a unique 11,000 square-foot stone mansion featuring original hardwood floors throughout, 7 working fireplaces, original fixtures and decorations with a relaxed charm and intimacy. Specializing in corporate retreats, meetings, baptisms, showers and weddings, our facility has it all to ensure a successful and memorable event. Location: Atlantic

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Muskoka

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Atlantic

RIVERBEND INN & VINEYARD 16104 Niagara River Parkway Niagara-on-the-Lake, ON L0S 1J0 Phone: 905-468-8866 Toll Free: 888-955-5553 Fax: 905-468-5379 Website: www.riverbendinn.ca Email: events@riverbendinn.ca Contact: Karen Williams, Sales & Events Manager The Riverbend Inn & Vineyard, a historic boutique hotel situated amongst 17 acres of grounds and vineyards is perfect for your next business retreat or corporate event. 21 well appointed guestrooms offer the ultimate in luxury and comfort. Exclusive meeting space accommodates up to 48 people. 4 Diamond Dining Room with patio. Location: Atlantic

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Location:

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SHERWOOD INN and ROCKY CREST GOLF RESORT 1090 Sherwood Road Port Carling, ON P0B 1J0 Phone: 705-787-5827 Toll Free: 866-472-6388 Fax: 705-765-3528 Website: www.sherwoodinn.ca website 2: www.rockycrest.ca Email: tpurvisford@clublink.ca Contact: Tammy Purvis-Ford, Group Sales Manager Let us redefine your next meeting...naturally. Our unique and authentically Muskoka resorts on sparkling Lake Joseph provide an opportunity to take in nature’s beauty right outside your meeting and guestroom windows. Your next memory filled group event, business retreat or romantic getaway awaits. Visit us once. Love us forever. Location: Atlantic

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62% of surveyed travel managers in Asia Pacific indicate that they expect to spend more on travel in 2016 than they did in 2015. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

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SOUTH THOMPSON INN & CONFERENCE CENTRE 3438 East Shuswap Road Kamloops, BC V2H 1T2 Phone: 250-573-3777 Toll Free: 800-797-7713 Fax: 250-573-2853 Website: www.stigr.com Email: sales@stigr.com Contact: Michelle Cooper, Sales Manager 4-star riverfront unique boutique Inn. 55 acres of premier accommodation featuring 57 guest rooms, executive conference facilities; perfect for team building, outdoor events and retreats. Heated pool, hot tub, fitness facility and neighbouring championship golf course. #1 of 55 properties in Kamloops on TripAdvisor 6 consecutive years, TripAdvisor Hall-of-Fame.

GALLERY/MUSEUM

ONTARIO’S FINEST HOTELS, INNS & SPAS 970A Eglinton Avenue West Toronto, ON M6C 2C5 Phone: 416-546-9488 Toll Free: 800-340-4667 Fax: 416-787-6544 Website: www.ontariosfinestinns.com Email: roanne@ontariosfinest.ca Contact: Roanne Goldsman, Administrative Director Location: Atlantic

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EXTENDED STAY – SILVER MEMBER –

Location: Atlantic

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THE PARKSIDE HOTEL & SPA 810 Humboldt Street Victoria, BC V8V 5B1 Phone: 250-940-1200 Toll Free: 855-616-3557 Fax: 250-590-8555 Website: www.parksidevictoria.com Email: sales@parksidevictoria.com Contact: Kevin Moloney, Sales Manager The Parkside Hotel & Spa is an unforgettable event venue, home to several unique spaces that will surely impress your guests. Located in downtown Victoria, The Parkside Hotel & Spa features fully-equipped one and two bedroom suites with impressive amenities for your delegates to retreat to each day. Location: Atlantic

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MagneticINN Hill,EXPRESS Moncton HOLIDAY & SUITES LONDON DOWNTOWN 374 Dundas Street London, ON N6B 1V7 Phone: 519-661-0233 ext. 1754 Fax: 519-661-0786 Website: www.hiexpress.com/londonon Email: sales@ldnhiex.ca Contact: Sandie Thomas, Director of Sales & Marketing

– PLATINUM MEMBERS –

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We are 100% smoke free, located in the heart of downtown London with 109 beautifully appointed guest rooms. All rooms feature Mini Fridges and Microwaves. Complimentary Deluxe Hot Continental Breakfast, Free Access to Health Club Fitness Facility. Close to Convention Centre/JLC/Hosp/ UWO/Western Fair/Slots/Restaurants/Financial District and Shopping. Location: Atlantic

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BE SEEN!

CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • CORPORATE RETREAT • EXTENDED STAY • GALLERY/MUSEUM •

– BRONZE MEMBER –

MEETING VENUES • GALLERY/MUSEUM • GOLF COURSE •

GOLF COURSE – PLATINUM MEMBER –

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Location: Atlantic

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– GOLD MEMBERS –

HOCKEY HALL OF FAME 30 Yonge Street Toronto, ON M5E 1X8 Phone: 416-933-8210 Fax: 416-360-1316 Website: www.hhof.com Email: astocco@hhof.com Contact: Aaron Stocco

Location: Atlantic

The Hockey Hall of Fame is a world-class attraction located in the heart of downtown Toronto. We are home to Canada’s national sport and treasures including the legendary Stanley Cup! This unique venue can accommodate a variety of meetings and events including board meetings, annual general meetings, presentations, as well as elegant dinners and cocktail receptions. We offer both day-time meeting space for up to 125 guests and exclusive access for evening events with capacity of 1000 guests. Location: Atlantic

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– BRONZE MEMBER –

86 www.corporatemeetingsnetwork.ca

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GLEN HOUSE RESORT 409 1000 Islands Parkway Lansdowne, ON K0E 1L0 Phone: 613-659-2204 Toll Free: 800-268-4536 Fax: 613-659-2232 Website: www.glenhouseresort.com Email: info@glenhouseresort.com Contact: Jeanine Hunter, Group Sales / Office Manager Glen House Resort is a quaint 72 room, 4 Star Canada Select Resort featuring waterfront rooms, spa facilities, contemporary menus, 18 hole Championship Golf Course, renovated Smuggler’s Lounge and updated conference facilities. Choose from a host of on-site activities and attractions for your group to enjoy; on-site boat charters, outdoor barbeques and bonfires present great opportunities for interaction. Minutes from the 401 in the heart of the Thousand Islands, we are located midway between Toronto and Montreal, 90 minutes from Ottawa - easily accessible from all points of the compass. The Resort’s staff help in convention planning, utilizing the latest audio/ visual equipment, catered breaks and amenities for a productive/enjoyable conference experience. Visit our website at www.glenhouseresort.com or phone 1-800-268-4536. Location: Atlantic

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51% of travel managers in Europe expect hotel rates to be higher in 2016 (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

CRANBERRY VILLAGE 19 Keith Avenue Collingwood, ON L9Y 4T9 Phone: 705-446-3280 Toll Free: 800-465-9077 ext. 280 Fax: 705-446-0270 Website: www.cranberryvillage.ca Email: amandahill@thecranberryresort.com Contact: Amanda Hill, Corporate Sales Manager Cranberry Village, an extensive resort property nestled between Blue Mountain and Georgian Bay, with two great resorts - Cranberry Golf Resort and Living Water Resort & Spa. From small corporate gatherings to business groups of up to 220, Cranberry Village will graciously cater to your needs. Enjoy the waterfront privacy of a meeting at the Bear Estate or an educational seminar in our Ballroom. Cranberry has the facilities, professional staff and complete planning assistance to ensure your meeting’s a success. Location: Atlantic

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DOUBLETREE BY HILTON GATINEAU-OTTAWA 1170 Aylmer Road Gatineau, QC J9H 7L3 Phone: 819-776-7941 Toll Free: 800-807-1088 ext. 7941 Fax: 819-777-7161 Website: www.doubletreegatineau.com Email: aasaid@doubletreegatineau.com Contact: Aicha Ahmed Said, Sales Manager, Corporate Market With a reputation for its high-quality service and the warmth of its staff, the DoubleTree Hotel Gatineau-Ottawa is looking forward to welcoming you. Just a stone’s throw from the banks of the Ottawa River, the hotel looks onto an impeccable 18-hole golf course, boasting beautiful views of the Champlain Bridge and the Peace Tower. Surrounded by nature, yet less than ten minutes from Parliament Hill and the ByWard Market, this stunning hotel in Gatineau blends the grandeur and charm of the area with contemporary style and premier comfort. Location:

Atlantic

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HOTEL – PLATINUM MEMBERS –

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- SILVER MEMBERS -

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DELTA LONDON ARMOURIES HOTEL 325 Dundas Street London, ON N6B 1T9 Phone: 519-679-6111 Toll Free: 800-668-9999 Fax: 519-679-6397 Website: www.marriott.com Email: barbara.emrich@whg.com Contact: Barbara Emrich, Director of Sales & Catering The historic Delta London Armouries Hotel is conveniently located in the heart of downtown London close to the London Convention Centre, Budweiser Gardens, and most corporate headquarters. We’ve remodeled our guest rooms with a sleek, intuitive, contemporary design tailored to the needs of today’s traveler. Suite options and Signature Club rooms with lounge access available. Enjoy the Armouries Grille Restaurant for breakfast, a lunch meeting or a quiet dinner or relax in the Cantata Lounge. In-Room Dining is also available. The hotel offers 13 meeting rooms to accommodate conferences, individual meetings or elaborate social events. All guestrooms and meeting rooms have complimentary high speed internet access. Book a meeting or event with us and earn Marriott Rewards points or airline miles! Location: Atlantic

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CORPORATE MEETINGS & EVENTS SOURCE BOOK

MEETING VENUES • GOLF COURSE • HOTEL •

– GOLD MEMBERS –

TOP 7 TECHNOLOGY TRENDS FOR EVENTS Québec City, a leading reference in meetings and conventions, leverages the tremendous potential of technology to ensure that your next event goes down in history. Here is Québec City’s take on some of the most exciting and noteworthy technology trends for 2016—and beyond—that are promising to revolutionize the event industry.

1. Wi-Fi everywhere Today’s busy mobile professionals expect all events and venues to offer free and reliable Wi-Fi everywhere. Cities, hotels, restaurants and venues alike are investing heavily to meet the increasing demand for bandwidth. Québec City, for example, is becoming a wireless city, thanks to local businesses’ commitment to offering free Wi-Fi to customers and ZAPQuébec, a network of free hotspots located throughout the urban centre and maintained by a group of volunteers.

2. Social media Social media is fast becoming a must for any successful event. Many event goers use social media to evaluate what events to attend based on their social networks. Event planners are also focusing on social media as an affordable means to communicate with exhibitors, attendees and staff. Think live tweeting, regular

Instagram uploads, Pinterest “pins,” and ongoing Facebook discussions. Sponsorship programs now often include a social component for more modern visibility and advertising opportunities. And what’s more: thanks to social media, the impact of the event is not set in stone (i.e., the event’s specific dates); events are becoming more like communities, where attendees can network with each other before, during and after the event, thereby extending its overall life cycle. 3. Event mobile apps With the skyrocketing use of mobile devices, savvy event planners are developing event-specific apps to replace paper (programs, exhibitor’s guides, course notes, polls, surveys, etc.) as well as signage and event maps. In addition, event apps can help to facilitate social media engagement and networking, send targeted alerts to event goers, enhance gamification opportunities, and much more.

Events are becoming more like communities, where attendees can network with each other before, during and after the event, thereby extending its overall life cycle.

AWARD-WINNING ACCESSIBILITY AND SERVICE State-of-the-art digital signage system, video walls, free meeting mobile application with Freeman Audio Visual, free wall-to-wall highspeed Wi-Fi Internet; all in one exceptionally well-located venue! The Québec City Convention Centre is a meeting planner’s dream! Our knowledgeable staff and partners will help you achieve your goals according to your budget and event specifications. convention.qc.ca

MIX BUSINESS, TECHNOLOGY AND PLEASURE! Hôtel Château Laurier Québec features many avant-garde technology amenities to mix business with pleasure during your next stay. With free high-speed Internet access in all guest rooms, ePoster technology for conference speakers, interactive systems for social media engagement and electronic voting, and electronic wine bars to unwind after a day of meetings, the hotel is ideal for your next business event. What’s more, the hotel offers an electric vehicle recharging station and free parking for electric vehicles! hotelchateaulaurier.com

4. Event gamification Event gamification, otherwise known as points, badges and leaderboard systems, can be fun and useful in providing incentives for attendees to attend conference sessions, interact with others, visit certain tradeshow booths, etc. By providing a friendly competitive environment, event gamification relies on behavioural psychology principles to energize and engage participants.

6. Wearable tech Google Glass and smart watches have the potential to facilitate attendeesâ&#x20AC;&#x2122; travel, appointment scheduling, menu selections, and navigation during an event.

GoPro and other similar devices can record experiences through the eyes of the attendees or organizers, capturing the vibe of an event for promotion that can be done for months, if not years, to come.

5. iBEACON/RFID Marketers and event planners around the globe are implementing iBeacon from Apple, a wireless technology that provides location-based information and services to iOS-based devices, or Radio Frequency Identification (RFID) to improve attendee experience. For example, an event organizer can use iBeacon to push out alerts about surprise guest speakers, short queues to pick up registration badges, free food vouchers, and last-minute meeting room changes. RFID wristbands can replace admission tickets and offer a new means for participants to purchase gifts, merchandise and products. Both technologies are excellent means to increase event revenues!

7. Big data and analytics While mobile has gone mainstream, analytics and big data are also becoming entrenched in event planning. Leveraging mobile apps, event platforms and the myriad of other technological innovations, event planners can more easily collect valuable data and are no longer in the dark when it comes to attendee profiles. Every touch point at an event can be tracked and stored for subsequent analysis. The end result? Event organizers can better tailor their messaging, marketing and events as whole for better performance in the future.

The list of technological advances that are changing the world of event planning is as long as it is fascinating. Other up-and-coming solutions include drones (yes, you read correctly) for promotional videos with sweeping panoramas, virtual reality for product demos, virtual event assistants and simulations of live experiences, and hologramsâ&#x20AC;&#x201D;similar to virtual reality applications, but without the cumbersome headgear. Sounds like stuff out of a Hollywood film? Perhaps. However, forwardthinking event planners are taking the next step to boost interactivity and engagement during events. Your next challenge: tapping into all the power technology has to offer.

Event gamification, otherwise known as points, badges and leaderboard systems, can be fun and useful.

SPOTLIGHT ON QUÉBEC CITY Québec City is an event planner’s dream destination. It ranks first among all Canadian destinations according to the Condé Nast Traveler’s 2014 Reader’s Choice Awards. And the reasons are compelling!

Founded 400 years ago, Québec City is the cradle of French civilization in North America and the only walled city north of Mexico. It was designated a World Heritage Site by UNESCO in 1985.

With its European old-world charm and modern-day flair, Québec City features a wide variety of big chain and boutique hotels that offer an entire spectrum of state-of-the-art facilities for today’s contemporary meetings and conferences. “Everything was so close and the welcome by everybody so warm, we didn’t mind being out in the snow!” says Della Scott-Ireton, Associate Director for the Florida Public Archaeology Network of the University of West Florida.

‘‘Everything was so close and the welcome by everybody so warm, we didn’t mind being out in the snow!” says Della Scott-Ireton, Associate Director for the Florida Public Archaeology Network of the University of West Florida. From the region’s ice hotel, river cruises, museums, 18th century cellars and former religious chapels to its observatory, aquarium and National Assembly, event planners will never be at a loss to select a unique off-site venue. In addition to being synonymous with fine dining, Québec City prides itself in being a safe, walkable city as well as an urban oasis. To start planning your meeting in Québec City, visit : QuebecBusinessDestination.com

HILTON QUÉBEC BLENDS TOP-RATED FORM AND FUNCTION Rated as one of the top 50 group and meeting friendly hotels by HotelPlanner.com and Meetings.com, Hilton Québec offers an exceptional downtown location, impressive facilities and breathtaking views of the city that will take your event’s success to an entirely new level. hiltonquebec.com

1 Wonderful Québec City by night

5 Infographic data and analytics

Photo: SCCQ

2 Success of social media

6 Business data

Photo: Stéphane Audet

3 Get Wi-Fi everywhere Photo: Stéphane Audet

4 Apple watch

7 The renowned Plains of Abraham Photo : Luc-Antoine Couturieruot

8 Place-Royale in downtown Québec City Photo : Claudel Huot

T E C H TA L K

DOUBLE IMPACT

How to rock your second screen roll out By Victor Paan

Mobile devices are a part of your attendees’ everyday routines, whether at home, on the job, or on a show site— so why not tap into this behavior by transforming the mobile device into a part of the overall event experience? Mobile devices can help amplify engagement, while working behind the scenes to gather immense data on audience preferences, speaker and content performance, and more. Second screen is still a fairly new technology, but through our experience utilizing it with Freeman clients, we have collected enough data to share some of our secrets and best practices for deploying second screen technology at events. While every event is different and every audience has its preferences, these best practices can be universally applied.

USE WEB-BASED PLATFORMS

While second screen solutions come in various platform options, our experience has shown that web-based solutions have significantly higher participation rates (70–90 per cent) than native apps (less than 50 per cent). Because of the long-term value of an engaged audience, we encourage use of a web-based solution whenever Wi-Fi is available. This keeps solutions compatible with all mobile devices and allows you to deliver your second screen experience through your event app via a web link. This way, attendees never have to leave your event app.

KEEP IT SIMPLE

Use a link shortener to create a simple URL for attendees to use to access the second screen platform. Once you have them on the platform, use easy engagement 92 | www.corporatemeetingsnetwork.ca

techniques to gather attendee responses, especially early in the session while they grow accustomed to the second screen experience. Thumbs up/thumbs down, multiple choice, or like/dislike choices have a higher use rate than text responses.

KEEP ENGAGEMENT CONSTANT

Did you know that your audience’s attention span drops significantly after just 10 minutes? Ten minutes! This is based on research from Dr. John J. Medina, a biologist and researcher with particular interest in how the brain works with information, and has been confirmed by our own data.

T E C H TA L K

By inserting audience response questions at this regular interval, you can regain their attention each time it dips.

BUILD A COMMUNITY

Don’t keep your audience’s answers to yourself. We’ve found that audiences are interested in comparing their answers to those of their peers. This is especially true when using polling questions. Share the results directly to the main feed so the entire audience can see it, and even consider publishing certain audience feedback in post-event communications to help drive home important takeaways.

MAKE IT FUN

Nothing fires up an audience more than friendly competition, which is why you can raise engagement levels by incorporating competitive aspects into audience responses. Reward those who are first to answer with recognition or even a prize. We saw this come to life at a recent gaming conference in the U.S., in which a second screen platform was used to spark goodnatured competition during a game showlike quiz session. Throughout the course of the presentation, the audience was asked specific, multiple-choice training questions “disguised” as a quiz show that they could participate in through the use of their personal devices. Participation was very high. Over the course of the 12 presentations, an average of 84 per cent of audience members who logged into the second screen platform submitted at least one answer. The participation and excitement generated by the quiz shows even carried over to the

second screen’s group chat. Throughout each presentation, audience members shared encouragement, congratulations, and even a little good-natured “trash talk.”

AMPLIFY YOUR REACH

Enable attendees to share presentation content with their social networks by setting up hashtags for your presentations and embedding social sharing into the platform. If the presentation slides can be shared on social media, that’s even better. Visual content is much more engaging on social media— for example, tweets featuring photo URLs average a 35 per cent increase in retweets, according to Twitter.

USE A CONTENT DJ

We recommend using a “content DJ” to field questions and monitor the chat stream for large audiences, such as keynote presentations or panel discussions, or for presenters who are not used to a fully interactive session. The moderator can juggle multiple conversations at once, feed appropriate questions to the presenter, and observe when a particular idea sparks high levels of interest. A content DJ can take the burden off presenters who feel overwhelmed by the second screen technology, expertly moderating the conversation and allowing the speakers to do what they do best: share their knowledge.

EMPLOY MEASUREMENT SCIENCE

When you use polling questions to gather data, keep in mind that sharing the results of a polling question too early may cause audience members to change their answers.

Give the audience enough time to select their responses before displaying the results to the entire audience. Furthermore, make sure you are asking audience members for feedback and ratings throughout the presentation. The immediacy of the response will provide the most pure results possible. By contrast, the data collected from post-event surveys can lose its nuance as time elapses between the presentation and the feedback collection.

INSIDER SECRETS

Are you ready to get started with second screen? We’ll share a few final tips that will net you the most rich engagement data. Although it’s more difficult to get text input responses, they tend to provide the highest value. Save text responses only for when you want very specific, personalized feedback, and take care to ask open-ended questions that need to be answered with more than just a yes or no. Moreover, allowing attendees to remain anonymous within the second screen platform yield far more open and honest answers. Victor Paan is Digital Services Product Manager at Freeman Audio Visual Canada, an experiential marketing company that uses the power of technology to make meaningful connections with a multitude of audiences through the production of meetings, conventions, special events and trade shows. Data reported above from FXP | touch, Freeman’s proprietary second screen platform, was collected by Klowd, Freeman’s audience engagement technology agency, between 2012 and 2015. For more information, visit www.freemanav-ca.com. Corporate Meetings & Events Spring 2016 | 93

MEETINGAPPS

GOING MOBILE Interact, engage and measure using mobile apps at meetings and events

By Issa Jouaneh

In recent years, we have seen the role of technology, particularly the impact of mobile apps and devices, transform peopleâ&#x20AC;&#x2122;s abilities to connect and communicate with one another. Over time, these technologies have proven to improve the traveler and attendee experience and enhance the way attendees and planners conduct business. In recognition of this shift, meeting planners have already started to implement mobile strategies which incorporate mobile technologies before, during and after meetings and events to engage with audiences and drive positive outcomes. American Express Global Business Travel recently released its 2016 Meetings & Events Forecast, which highlights several ways meeting planners can use mobile apps and technologies to boost the overall experience for attendees. 94â&#x20AC;&#x201A;|â&#x20AC;&#x201A;www.corporatemeetingsnetwork.ca

MEETINGAPPS

APP SELECTION AND PREPARING FOR SUCCESS

Today’s meeting planners have a variety of technology needs – from event registration to attendee management to customer relationship management, among others. Across all of these needs lie a growing desire to consolidate the types of solutions being used and the ability to incorporate mobile technologies to better streamline planning processes. When it comes to selecting the right mobile apps to use, meeting planners must assess their event goals and use them as criteria when selecting their mobile app provider and event apps or software to use. One way is to create a list of the features that will help achieve the unique event goals in mind, and then compare that with the offerings of potential vendors. Next, meeting planners should consider the following questions: What do I want attendees to get out of this event? Is this an internal company event or an external con ference? Do we have speakers? Exhibitors? Multiple tracks? Each of these answers will help the planner best determine what elements of their meeting are most important. Since every event is different, meeting planners should tailor their mobile strategy to the specific needs of their events. The key is to maximize event success rather than minimize vendor count and focus on the user experience, above all else.

EXAMINING THE ESSENTIALS

The most basic element of a mobile app is its content. It should house all of the pertinent event information from session descriptions to speaker bios to exhibitor details. Apps rich in content enable attendees to easily navigate their meeting or event seamlessly. One of the most important tools to include can be a scheduling tool because it allows attendees to view their schedule at a glance, build their own agenda and receive notifications in real-time. Other features to consider include information on accessi ng Wi-Fi, t ra n sportat ion de t a i l s, lo dg i n g i n for m at io n a nd specifics on evening activities.

sponsors. Through mobile apps, attendees can be asked to reflect on their experience in the days or weeks following their event. Mobile apps not only impact completion rates but can also provide meeting planners with feedback to help shape future meetings and events.

USING ANALYTICS TO ACHIEVE GREATER ROI

FACILITATING INTERACTION AND ENGAGEMENT

With networking serving as one of the top reasons for why meeting professionals attend events, facilitating interaction is a top priority among meeting planners. One way of fostering greater interaction and engagement with and among attendees can be achieved through mobile apps. An app’s social capabilities can offer new ways to generate engagement via a channel that remains open long after the event concludes. Providing attendees with interactive capabilities similar to what they already use on social networks like Twitter and Facebook enables them to post status updates detailing what sessions they attended, topics they learned about and future sessions they look forward to joining, as well as interact with other attendees. These social interactions can create relationships among attendees and spark new dialogues related to the meeting or event. Gamification is another way to encourage networking, interaction and participation in an app by rewarding users with digital rewards, such as points and badges, for taking specific actions. Additionally, the ability to engage with attendees through surveys and polling is another key way to better understand attendee needs. Attendee surveys can be useful to receive feedback in real-time from attendees, speakers, participants and

Demonstrating a meeting or event’s return on investment (ROI) continues to be a top challenge for meeting planners across the globe. Therefore, meeting planners must consider event apps that offer clear analytics dashboards and insights into assessing an event’s performance and calculating an event’s ROI. Mobi le apps t h at feat u re so c ia l engagement offer the ability to capture insights and data to demonstrate ROI. Meeting planners can also use this data to create internal reports, media kits, onesheets, and other marketing collateral for future meetings or events. With access to in-app engagement data, meeting planners have the ability to measure and demonstrate their success, further improving the outcomes for all event stakeholders. As we head into 2016, mobile apps will continue to serve as essential tools for meeting planners. At the same time, attendee data will become more widely available, offering new opportunities for meeting planners to interact with attendees and assess the value on their meetings and events. With access to new technologies and mobile applications, meeting planners and attendees will benefit from enhanced levels of engagement, allowing meetings and events to be even more successful in the future. Issa Jouaneh is Senior Vice President and General Manager, American Express Meetings & Events, a service provided by American Express Global Business Travel (“GBT”). GBT is a joint venture that is not wholly-owned by American Express Company or any of its subsidiaries (“American Express”). Corporate Meetings & Events Spring 2016 | 95

E D U C AT I O N P L A N N I N G

DANGEROUS ASSUMPTIONS

The faulty reasoning behind many conference education programs

By Jeff Hurt

It’s a very dangerous assumption: We assume that if our speakers are talking, our attendees must be learning. We equate telling from the stage with audience education. Telling does not equal learning. We’ve placed a value on experts talking instead of a value on attendees’ learning. It’s backwards thinking and it’s one of our conference’s most dangerous assumptions.

MIMICKING THE WRONG MODEL

Most of our conference education mimics our traditional higher education model. Attendees listen to experts share their knowledge through lectures. The majority of higher education institutions were developed as research institutions in the early and mid 19th century. The goal was to address issues of specialized knowledge for an industrial society says scholar, author, futurist and professor Cathy Davidson. Universities treated students as if they were on a factory assembly line. Pour information into their heads through the spoken word and learning is the byproduct. Unfortunately, it doesn’t work like that. Those that don’t pass university courses are weeded out and considered not good enough to enter their profession. It’s an elitist system. The irony is that the research university serves only 0.3 per cent of the U.S. student population says Davidson. Yet we copy this model for our conference schedules. That distorts the mission of our conference. We have embraced a dangerous assumption that this model works for conferences to deliver attitude, behavior and skill change. This is where the rubber truly meets the road and is the differentiator that conference education outcomes must achieve. Here are six additional faulty assumptions that we need to address. Some of them came from my discussions with Dr. Will Thalheimer who delivered a similar presentation at PCMA Education Conference 2015.

Assumption 1: Certification For Everyone

Much of our conference education programming (in the United States) is built upon proliferating a similar elitist system—industry designations and certification. By default, we deny industry professionals access to certified-approved courses unless they are willing to pay. We then encourage the collection of continuing education units to meet standards, all for a fee of course. Next, we require payment for the attendees to take a stringent knowledge-based test, regardless if they pass it or not. Finally, we make them pay a fee every two to five years to keep that certification. We’ve created elitist customers, an exclusive clique instead of trying to help the entire industry progress. Because of a changing nature of specialized knowledge and because of a changing access to information, many wonder about the real value of elite credentialing says Davidson. And many of your attendees wonder about the value of outdated 20th century credentialing for a 21st century world. Truth: We serve our conference customers best by serving their

industry or profession first, not just those who can afford it. When we focus on helping the industry move forward, and not the private club, everyone gets a bigger piece of the pie.

Assumption 2: Speakers And Experts Transfer Their Knowledge Though Lectures

Our speakers are infected by learning myths, says Thalheimer. The majority of our professional and industry speakers have a cognitive learning virus. The most common belief is that talking to an audience automatically leads to learning. Very few speakers understand how to bridge the gap between learning research and their speech. So we continue with this virus-infected informational delivery model. Truth: Speakers need to design presentations based on how audiences learn not how to best organize their speech. Presenters should shift to

being facilitators of learning with a focus on how to help participants retain and reflect on the content as well as redistribute it back on the job.

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Assumption 3: Get A Year’s Worth Of Education In Just Three Days

We push content at our audiences as fast as we can. We claim we have something for everyone. We believe that our audience can learn in bulk in three days at our event. Our audiences have to g ive their focused attention to what is being said. This is the first and vital step to in the learning process. Processing speed and capacity are two more bottlenecks in the learning process. And people need breaks to satisfy both their mental and physiological needs, creating a fourth bottleneck. Sitting passively for one to eight hours a day listening to experts is the exact opposite of what we should do for real learning to occur. W he n to o muc h conte nt i s pr e s e nte d, it overwhelms the brain’s capacity to process and make sense of that information. It leads to cognitive overload. “When the overload gets large enough, the learning systems shuts down altogether,” says researchers Clark, Nguyen and Sweller in their book Efficiency in Learning: Evidence-Based Guidelines to Manage Cognitive Load. Truth: Less content is more. And that conference

education needs to have intentional breaks to allow the brai n t ime to process, ref lect a nd connect the information as well as dedicated time away from the content. You cannot attend to a year’s worth of content in three days. It’s impossible to do.

Assumption 4: Experts Should Talk Out Loud, Not Attendees

Did you ever really control your audience? No! You controlled the flow of information and therefore thought you controlled the learning. So what percentage of your conference experience is dedicated to attendees talking to attendees? What percentage is dedicated to intentional, facilitated peer discussions around specific issues? Most of the time we don’t schedule time for attendees to think, process and reflect about what is being said. Articulating our decisions out loud helps us learn, says author and educator Jan Bozarth. We need more one-on-one peer discussion and explanations during conferences. We need to help attendees understand the importance of talking out loud to each other for their own learning. Truth: “Working out loud takes us off autopilot and forces us to confront assumptions, bad habits, and prejudices. Helping others better articulate decisions helps them learn,” says Bozarth. Have speakers dedicate 35-50 per cent of their presentation time to reflection and one on one discussion of application.

Assumption 5: Attendees Are The Best Judges Of Their Own Learning

As the authors of Make It Stick: The Science Of Successful Learning have pointed out, adults are delusional about when they think they are learning. They believe sitting and listening for long hours each day will automatically lead to learning. Most don’t want to have to work at their learning. “Just give me the crib notes, cheat sheets, top tips or copies of everyone’s handouts and PPTs and I’ve got it,” is the common statement and unfortunately is an illusion. When we’ve got those things, we think we have learned that information but we haven’t. Truth: We have to help attendees understand the biology of their brain and

authentic learning. Provide learning tips and relevant application of the learning research.

Assumption 6: Conference Effectiveness Is Equal To Customer Satisfaction

We seldom evaluate our conference education. Nor do we actually evaluate the effectiveness of our conference education. Most of the time we ask questions about the attendees’ satisfaction with the speaker. Satisfaction has nothing to do with learning, says Thalheimer, whose research shows speaker evaluations are biased in favor of the speaker. Truth: We need to use more effective evaluations (not traditional “smile” sheets) and better gauge the workplace application of our education. We need to shift the focus of our speakers to our attendees’ real business results and not just satisfaction.

Jeff Hurt joined Velvet Chainsaw Consulting in January 2010 and currently serves as Executive Vice President, Education and Engagement. In 2011, he was recognized as the PCMA Educator of the Year. In 2014, he was recognized as one of the meetings’ industry professional provocateurs and change agents by MeetingsNet and one of the top meetings professionals to follow on Twitter. In 2015, he was listed in Successful Meetings Magazine top 25 most influential people in the meetings industry. For more information contact Jeff at Jhurt@ velvetchainsaw.com or follow him on Twitter @jeffhurt. (The above article is reprinted with permission from the author. The original article can be found at www.velvetchainsaw.com.) Corporate Meetings & Events Spring 2016 | 97

FOOD&BEVERAGE

ON THE MENU A look at the top catering trends for 2016 By Jasmine Baker In today’s competitive meetings and events industry, catering is a major component of most business and social events that can benefit from the expertise of hospitality professionals who care about crafting thoughtful food, beverage and hospitality experiences in unexpected settings — from small and intimate to the big stage. At For the Love of Food, it is our job to know what’s exciting in all forms of catering and it’s our pleasure to share it with you.

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E D U C AT I O N P L A N N I N G Here are some of the trends we’re seeing in catering for 2016

VEGGIES TAKE CENTRE STAGE

Vegetables are no longer just side dishes or accompaniments. They are now often the main dish and star of the show. Chefs are having as much fun experimenting wit h vegetables as t hey have wit h v a r i o u s p r o t e i n s. S low r o a s t i n g , braising, marinating and more; chefs are discovering many ways to play with veggies and we couldn’t be more excited. Canada’s 100 Best Restaurant’s editor Jacob Richler says this year its all about the vegetable: “It’s good for the waistline, good for the planet — and most important, it agrees with my palate, too.” For event planners who have often struggled with how to cater to a rising number of vegans and vegetarians, we say don’t look for the veggies substitutions — make vegetables the focus. Vegetable main courses can be bright, colourful and flavourful, easily playing host to a variety seasonings. Take our friends at Fat Pasha with their BBQ Broccoli dressed with chili peanuts, labneh and apricots or their now famous Whole Roast Cauliflower with tahina, skhug, pine nuts, pomegranate and halloumi. We could make a meal out of this any day and think you should too.

GLUTEN FREE: A FRIEND, NOT A FOE

In our business, dietary restrictions and honouring them is not only a requirement, it’s a challenge we enjoy. Back in 2014 we talked about how happy we were to see caterers and restaurants alike really celebrating this and using this as the catalyst to take their culinary stylings to another level. Since then there’s been a lot of talk or focus on gluten-free (or GF) foods, some of it not too favorable. Ma ny c o n s u m e r s h ave b e e n a c c u s e d o f declaring this as an allergy or “food sensitivity” and the popularity of this declaration has had a lot of dieticians and restaurateurs up in arms. To us if you don’t like the way any food makes you feel after you’ve eaten it, you shouldn’t have to eat it; after all food should be the most pleasurable of fuels.

For us, GF foods have led to a string of exciting, energizing and really delicious food discoveries. Super foods like chia seeds packed with omega-3 fatty acids, fibre, and calcium can be sprinkled into and onto almost anything and make a great base for an awesome rice-pudding-like dessert. Finally, desserts that are good for you! Other popular healthy ingredients are hemp seeds, which are high in protein and contain all the essential amino acids needed for growth and repair of muscles, and quinoa, an excellent gluten-free source of protein, iron, and fibre. Both make excellent substitutions for breading, bases for salads or partners for stews, grilled meats and fish.

FOOD TRUCKS: OFF THE STREETS AND INTO YOUR EVENT.

Food trucks with their authentic and playful takes on street food are fast becoming the planner’s solution to catering challenges. Food trucks are complete commercial kitchens on wheels, meaning they can go anywhere. So when you are tasked with doing an event in a remote location or raw space, why worry about building out a kitchen, when you can hire one or more food trucks to serve your guests. Food trucks are popping up or pulling in at weddings as late food stations, they are at all the best music and arts festivals, and can easily be at your next event. We use food trucks all the time and are constantly impressed with how these artisans craft their menus, meet the dietary needs of our guests and work hard to meet the desires of an ever changing landscape.

Resources like http://torontofoodtrucks. ca are great for discovering what’s new and exciting in this burgeoning food scene.

PLAYING WITH FOOD

People have been awakening their inner chef and wearing the label “foodie” like a badge of honour for quite some time. One of the growing trends in food that we are seeing is the rise of food entertainment and people’s need to not only eat the best, their need to know how it’s done. Now this isn’t a new thing by any means. George Brown College offers trade quality classes and workshops in state-of-the-art cooking labs, while events like Taste of Toronto offer 24 hands-on cooking classes with celebrity chefs for up to 36 people, over one weekend — all free of charge Give your guests the chance to get their hands dirty and break bread in the most authentic way — we know they will leave with full tummies as well as hearts. Jasmine Baker is a hospitality professional, culinary enthusiast and founder of For the Love of Food. Jasmine’s dynamic personality, vision, commitment and dedication have put her at the forefront of Toronto’s hospitality industry for over 20 years. In 2012, Jasmine launched For The Love Of Food, a company born out of the revelation that music festivals and food culture were surging in popularity. Heading into their fourth season, For the Love of Food has built an extensive resume of festivals past and present. For more information visit www.fortheloveoffood.ca or contact Jasmine at jasmine@fortheloveoffood.ca Corporate Meetings & Events Spring 2016 | 99

CONFERENCERECORDING

LASTING IMPRESSIONS How content management can extend the benefits of conferences beyond the “closing bell”

By Oliver Vadas Finding a way to provide ongoing support for professional development and information distribution are important considerations for a growing number of corporate and association meeting planners. Making conference content available to an entire audience or association membership — not only to registered conference delegates — is the best way to fulfill that mission. The first phase of the education process is to explain the benefits of preserving conference contents.

CONFERENCERECORDING

The following article is intended to assist event planners in extending their knowledge of state-of-the-art content management technologies, and then to provide them with guidelines on how to educate their clients and stakeholders. The second goal is to disperse the common belief that content management is too costly. In fact, it costs significantly less than printed proceedings did when they were part of the delegate kit of almost every conference.

DELEGATE OBJECTIVES

Attending a conference is an opportunity to interact with peers. Exchanging ideas with others has a significant benefit towards professional development. This benefit, however, is delivered in a more organized manner through the technical program. Why should sessions be recorded? Not ever yone ca n at te nd ever y presentat ion of i nterest. Even with best efforts by the organizers to avoid concurrent sessions with similar topics, many attendees may still have some difficult choices to make. Consequently, they end up missing sessions that they intended to participate in. And those who could not attend the conference at all are — but should not be — completely out of luck. The solution is to record presentations and panel discussion, then make them available to the delegates as well as to those who could not attend.

ORGANIZER OBJECTIVES

Wh ile the primar y measures of success for event organizers are often registration and staying within budget, they also want the conference to foster ongoing professional development. It is hard to dispute that recording and distributing the sessions is an effective tool to increase accessibilit y of the con ference content after the event. However, event organizers believe there are some negative aspects of doing so, such as:

“MULTIMEDIA RECORDING OF OUR CONFERENCES PROVIDES MEMBERS WHO COULD NOT ATTEND TO VIEW PRESENTATIONS ONLINE. PROFESSORS MAY USE THESE TO COMPLEMENT THEIR IN-CLASS OFFERINGS. VERY COST-EFFECTIVE”

— MARY DUGGAN, CAE, MANAGER, CANADIAN SOCIETY FOR EXERCISE PHYSIOLOGY

a. I f t he content wa s m ade w idely available, no one will register for the live event; and, b. It may be too costly to fit the budget Let's address the first issue by examining what major factors potential delegates need to consider before registering for an event, including traveling cost, relevance of the program, location, and networking opportunities. Rarely is their decision based on whether or not there will be printed proceedings or online postings of the presentations. There is no evidence that registration is affected (cost considerations are covered below).

A NEW WAY OF PRESERVING CONTENT

As hard-copy publications fade away, evolving new technologies have created opportunities and practical solutions to record and distribute, not only formal presentations, but also spontaneous discussions during panel sessions. Several surveys and user feedback indicate that organizers, delegates and those who could not attend are overwhelmingly in favour

of recording the content. Clearly, the fact that less than 10 per cent of conferences are actually doing so is not for the lack of appreciation for its value, rather the misconception that it is a too complex and costly. Organizers need to be made aware that it is neither. Recording presentations means simply tapping into the already existing audiovisual setup; only a few additional steps are required: Install recording software; and connect the AV computer system to the PA system (to obtain the audio) and the camera (to receive the video) and, voilà, ready to go. The presenter and his/her voice is merged with the digitally captured slides in sync with the talk. It doesn’t get much simpler.

DELIVERING THE CONTENT

The separately recorded individual presentations are combined into a format that is essentially a multimedia version of traditional printed proceedings. The “Table of Contents” is replaced with a title list and the page numbers with buttons. Those buttons bring the selected presentation into the “Projection screen.” All multimedia players provide several viewing controls. Corporate Meetings & Events Spring 2016 | 101

CONFERENCERECORDING

“OUR MEMBERS RESIDE ACROSS CANADA. RECORDING IS THE ONLY WAY TO MAKE THE CONTENT AVAILABLE TO THE ENTIRE MEMBERSHIP. THE ABILITY TO REVISIT PRESENTATIONS IS SPECIALLY IMPORTANT FOR OUR ANNUAL TAX UPDATES, BECAUSE SLIDES CONTAIN SO MUCH INFORMATION.”

— AMAL RATNAYAKE, BOARD MEMBER, CIMA CANADA

In this application the “Pause” button is the most frequently used, because slides often contain so much information that viewers need time to fully analyze the data and take notes. A display of sponsor credits and a link to access the feedback form completes the event home page. Printed proceedings (they were in the delegate kits of most conferences not too long ago) used to cost about $17 per delegate. In contrast, digital recording and electronic distribution o f p r e s e n t at io n s c o s t s a r e i n t h e $2-$3-per-delegate range. (Important to note: Recorded conference sessions may even become a revenue source, when made available for a fee to those who did not register).

CONCLUSION

T ho s e con fe r e n ce org a n i z e r s who choose to record their events do so because they realize its value. The fac t t h at a s so c i at ion memb er s a re expect i ng, or often dema ndi ng, i t p r o v i d e s t h e a dd e d i n c e n t i ve . The reason why it is st ill not more universal is twofold: a. Event organizers are afraid that it will interfere with the flow of the program. They need to be informed that, tried and tested technologies make it simple and transparent; b. They are also concerned with cost. W hen clea rly demon st rated how m i n i m a l a n e f fe c t it h a s on t he overall budget — while delivering

tangible benefits — they will listen. Based on t he pr i m a r y ob je ct ives of t he eve nt, p oi nt out how, for their specific event, recording will increase the benefits and how it can fit the budget. Novel Digital Publishing has been providing content management services for over 25 years. While in most cases they work directly with event organizers, they also deliver their services through partnerships with other service providers. Oliver Vadas — as project coordinator and editor — is responsible for both the on-site and post-production activities. For more information visit www.ic.ca, e-mail: editor@ic.ca, phone: 905-339-3486

“AS A REGULAR CONFERENCE GOER, HAVING INFORMATION PROVIDED ELECTRONICALLY ALLOWS ME TO GO BACK AND REVIEW PRESENTATIONS. IT IS ALSO A GREAT TOOL FOR ACADEMICS TO SHARE CONFERENCE MATERIAL WITH THEIR STUDENTS. TO ME, THIS IS A NO-BRAINER.”

— ELIZABETH BUCHLER, PHD PRESIDENT, INSCITECH INC.

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Location: Atlantic

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The number of jobs in tourism industries rose 1.5% to 1.7 million in 2012. These jobs, which include both employee jobs and jobs from self-employment, represented 9.4% of the 17.9 million jobs in Canada. The growth in the number of jobs in tourism outpaced the 1.0% increase in jobs in the total economy during the year. (Source: www.statcan.gc.ca)

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– GOLD MEMBERS –

MEETING VENUES • HOTEL •

ATLANTICA OAK ISLAND RESORT & CONFERENCE CENTRE 36 Treasure Drive, Western Shore, PO Box 6 Lunenburg County, NS B0J 3M0 Phone: 902-627-2600 Toll Free: 800-565-5075 Website: www.atlanticaoakisland.com Email: sales@atlanticaoakisland.com Contact: Jamie Campbell Find out where business and pleasure seamlessly come together; all under one roof at the Atlantica Oak Island Resort & Conference Centre on Nova Scotia’s picturesque South Shore. Only 45 minutes from Halifax, this hotel features over 13,000 square feet of flexible meeting space, 105 guestrooms, 13 recently refurbished oceanfront chalets, and 2 luxury styled, seaside villas. The Aqua Spa and a full service restaurant with stunning views of Mahone Bay, complimentary Wi-Fi, customized meal plans, and competitive group rates, your next meeting is sure to be memorable and successful. Discover Seaside Different.

CALGARY MARRIOTT DOWNTOWN HOTEL 110 Ninth Avenue South East Calgary, AB T2G 5A6 Phone: 403-266-7331 Toll Free: 800-896-6878 Fax: 403-262-8442 Website: www.calgarymarriott.com Email: mhrs.yycdt.dosm@marriotthotels.com Located in the heart of downtown Calgary, the Calgary Marriott Downtown offers stunning event spaces, newly transformed guest rooms and upscale conveniences. Offering over 11,000 sq ft of expanded meeting space and a brand new Patio overlooking Stephan Ave, our Professional Meeting Planners and exceptional Culinary Team will bring your meeting purpose to life and help you achieve your unique goals. From helpful technology to exceptional cuisine, a meeting or event at the Calgary Marriott Downtown is in a class of its own. Location: Atlantic

MB/ SK

Welcome to Thunder Bay’s only 3 Diamond & Full Service hotel. 100% Smoke-Free and winner of 2014 Tripadvisor Certificate of Excellence and 2015 Chairman’s Award. The hotel offers 89 renovated guest rooms and is located in the heart of the Nor’Wester Mountain, yet only seven minutes from downtown. Come and experience: The Setting...The Service...The Satisfaction... Location: Atlantic

Location: QC

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This charming Boutique Inn overlooks Lake Ontario and the Niagara Escarpment at the gateway to Niagara’s Wine Country. Featuring 79 well-appointed Guest Rooms and Suites, over 9,000 sq.ft. of Conference and Meeting Space, private Dining Rooms, Ballrooms, two Restaurants, Lobby Bar, Patio, Business Centre, 24 Hour Fitness Centre, Indoor Pool and Spa. Parking is complimentary. Conference packages available.

Atlantic

Location: Atlantic

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Location: Atlantic

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Location: Atlantic

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MEETING VENUES • HOTEL •

Toronto, Montreal, Vancouver, Calgary, Edmonton and Ottawa accounted for 41% of the 585,000 events in Canada in 2012 and drew 17.3 million participants. (Source: Canadian Economic Impact Study 3.0; www.beicc.com) ad_shure QLXD_4.625x7_Layout 1 2016-02-23 11:17 AM Page 1

The Crowne Plaza Fredericton Lord Beaverbrook is perfectly situated on the bank of the St. John River alongside the New Brunswick Walking Trail. The only hotel in the heart of Downtown Fredericton, we are within close proximity to the new Fredericton Convention Centre, Beaverbrook Art Gallery, the Playhouse, and local universities, businesses, shops and dining. The Crowne Plaza Fredericton features 169 guestrooms, 10,000 square feet of meeting space, a saltwater indoor pool and Jacuzzi, steam room and state of the art fitness centre. Location: Atlantic

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Great Wolf Lodge in Niagara Falls, Ontario is the region’s premier destination for your next meeting or event. Their all-suite property offers spacious meeting rooms with innovative, integrated audio visual solutions and uncompromised culinary quality. Great Wolf Lodge’s meeting professionals are dedicated to delivering a seamless meeting experience. From the initial planning, to the closing remarks, you’ll feel confident knowing that you are supported by an entire team of meeting professionals fully vested in your success.

Location:

Atlantic

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Humber Conference Services provides an inspiring environment for any conference, meeting or special event, with a variety of unique facilities on campus. We offer onestop-shop service with a range of services and amenities, from IT and Audio/Visual, to state-of-the-art sport facilities and on-site food service. Our year-round conference and catering services are available evenings & weekends September-April, and daily from May-August. Affordable hotel-style summer accommodations are available to all groups, sports teams, and corporate clients. We’ve got you covered! Location: Atlantic

Atlantic

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INTERNATIONAL PLAZA HOTEL + CONFERENCE CENTRE, TORONTO AIRPORT 655 Dixon Road Etobicoke, ON M9W 1J3 Phone: 416-246-7900 Toll Free: 800-668-3656 Website: www.internationalplazahotel.com Email: hpawlyshyn@internationalplazahotel.com Contact: Heidi Pawlyshyn No. of Breakout Meeting Rooms: 21 Theatre Seating Capacity: 1,700 Largest Exhibit Area (sq.ft.): 23,464 Banquet Seating Capacity: 1,300 Largest Room (sq.ft.): 14,850 433 guest rooms located minutes from Pearson Airport. Complimentary WiFi in all guest rooms and public spaces. Complimentary shuttle to/from Pearson Airport. Location:

Atlantic

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PAN PACIFIC VANCOUVER HOTEL 300 - 999 Canada Place Vancouver, BC V6C 3B5 Phone: 604-891-2872 Toll Free: 800-663-1515 USA Toll Free: 800-937-1515 Fax: 604-891-2861 Website: www.panpacificvancouver.com Email: sales@panpacificvancouver.com Contact: Corinne Cross Located atop Canada Place and adjacent to the Vancouver Convention Centre, award winning Pan Pacific Vancouver offers 42,000 sq.ft. of meeting space, catering events up to 1500 persons. With breathtaking views & exquisitely appointed guestrooms & suites, guests experience first class service & amenities, including outdoor saltwater pool and Spa. Location: Atlantic

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Location: Atlantic

The Sheraton Gateway is the only hotel located in Toronto Pearson with indoor access to Terminal 1 and 3. Most guestrooms offer great views of the runway and most meeting rooms offer natural light. Enjoy a quiet restful night in our Sweet Sleeper bed. Enjoy complimentary internet in the Link@Sheraton and 24-hour complimentary access to our Fitness Centre and indoor heated pool and whirlpool. Check in for your flight and print your boarding pass from the comfort of our lobby. Location: Atlantic

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SHERATON PARKWAY TORONTO NORTH HOTEL, SUITES & CONFERENCE CENTRE 600 Highway 7 East Richmond Hill, ON L4B 1B2 Phone 1: 905-881-2121 Phone 2: 905-882-3101 Toll Free: 800-668-0101 Fax: 905-882-3100 Website: www.sheratonparkway.com Email: sales@sheratonparkway.com Contact: Monique Dennison Conveniently located in North Toronto sharing the neighbourhood with many worldwide corporate offices. The Sheraton Parkway North is a welcoming place to host your next meeting or special event. We feature 30 unique NonSmoking event spaces (over 55,000 square feet) ideal for all types of special events. Our experienced staff is available to help you plan an event tailored to your individual needs. Location: Atlantic

Atlantic

SHERATON GATEWAY HOTEL IN TORONTO AIRPORT PO Box 3000 Toronto, ON L5P 1C4 Phone: 905-672-7000 Fax: 905-672-7100 Website: www.sheraton.com/torontoairport Email: robert.marrello@sheraton.com Contact: Robert Marrello

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INN & SPA

MILLCROFT INN & SPA 55 John Street Alton-Caledon, ON L7K 0C4 Phone: 519-941-3903 Fax: 519-941-1960 Website: www.vintage-hotels.com Email: salesinquiry@vintage-hotels.com Contact: Marianne Callihall

MEETING VENUES • HOTEL •

- SILVER MEMBERS -

CAMBRIDGE SUITES HALIFAX 1583 Brunswick Street Halifax, NS B3J 3P5 Phone: 902-492-7801 Toll Free: 800-565-1263 Fax: 902-429-6048 Website: www.cambridgesuiteshalifax.com Email: tnolan@cambridgesuiteshotel.com Contact: Terri Nolan, Area Director of Sales

At The Cambridge Suites Halifax extra roomy suites and fast and friendly service keep you feeling at home in the city. Our perfectly central location next to famed Citadel Hill will infuse your stay with the sights and sounds of Nova Scotia’s capital. Location: Atlantic

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Atlantic

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CALABOGIE PEAKS RESORT 30 Barrett Chute Road Calabogie, ON K0J 1H0 Toll Free: 800-669-4861 ext. 1520 Website: www.calabogie.com Email: events@calabogie.com

Atlantic

Located in vibrant downtown Moncton, Delta Beauséjour is the city’s premier hotel and convention center, offering a bold, contemporary lobby, newly renovated banquet facilities, 309 renovated guest rooms, and Signature Club floor with private lounge, an indoor pool and 150-ft. waterslide. The CAA Four Diamond Windjammer Restaurant features the best cuts of beef in the city. Location:

Location: Atlantic

DELTA BEAUSÉJOUR 750 Main Street Moncton, NB E1C 1E6 Phone 1: 506-854-4344 Phone 2: 506-877-7148 Fax: 506-877-7122 Website: www.deltahotels.com Email: Sophie.perry@deltahotels.com Contact: Sophie Perry

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DELTA VANCOUVER SUITES 550 West Hastings Street Vancouver, BC V6B 1L6 Phone: 604-689-8188 Toll Free: 888-663-8811 Fax: 604-605-8881 Website: www.deltavancouversuites.ca Email: dvs.sales@deltahotels.com An all-suite hotel located in the heart of downtown Vancouver and within a block of the Canada Line. Delta Vancouver Suites is within walking distance to many local attractions and just minutes from the Vancouver Convention Centre and the city’s central business district. Enjoy shopping on Granville Street, Robson Street and take in the vibrant dining scene and nightlife of Gastown. Location: Atlantic

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45% of travel managers in North America indicate that higher hotels fees will contribute to increased travel spend. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

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Château Bromont is the largest meetings and convention resort in the beautiful Québec’s Eastern Townships! It offers a 166 room 4 star property, a 40 room 3 star inn, a renowned spa, a panoramic 18 hole golf course and a catering service. It has recently finished a major 8.5 million dollar renovations giving it a contemporary look and functionality. Location: Atlantic

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Location:

Location: ON

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HILTON QUEBEC 1100 Rene-Levesque Boulevard East Quebec City, QC G1R 4P3 Phone: 418-648-6485 Fax: 418-647-2986 Website: www.hiltonquebec.com Email: gina.cuglietta@hilton.com Contact: Gina Cuglietta

A trio of historic townhouses have been combined to create this charming hotel. Stories Restaurant showcases inventive seafood & game in intimate rooms. The cozy Library and colourful garden courtyard offer quiet places to relax, a discreet, naturally lit meeting space seats twenty. Free breakfast and WiFi.

Atlantic

FREDERICTON INN & CONVENTION CENTRE 1315 Regent Street Fredericton, NB E3C 1A1 Toll Free: 800-561-8777 Website: www.frederictoninn.nb.ca

Atlantic

HILTON MISSISSAUGA / MEADOWVALE 6750 Mississauga Road Mississauga, ON L5N 2L3 Phone: 905-542-6611 Fax: 905-542-4038 Website: www.hiltonmeadowvale.com Email: Peggy.Corbiell@hilton.com Contact: Peggy Corbiell, CMP, Director of Sales & Marketing

HOLIDAY INN CANMORE 1 Silvertip Trail Canmore, AB T1W 2Z7 Phone: 403-609-4422 Toll Free: 888-609-4422 Fax: 403-609-0008 Website: www.hicanmore.com Email: sales@hicanmore.com Contact: Teresa Pacheco

An ideal venue for conferences, tradeshows, banquets and weddings, this Mississauga hotel boasts 28 meeting rooms, lush garden settings and a 6,000 sq. ft. outdoor patio. Experience full on-site catering services, contemporary A/V equipment and a dedicated staff to ensure your function is professional, personalized and hassle-free.

Location: Atlantic

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Location: AB

Atlantic

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48% of travel managers in Asia Pacific believe car rental rates will be higher in 2016. (Source: 2016 Global Travel Price Outlook, GBTA Foundation, Carlson Wagonlit Travel)

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DOMAINE CHÂTEAU BROMONT 90 Stanstead Street Bromont, QC J2L 1K6 Phone: 450-534-3433 Toll Free: 888-276-6668 Website: www.chateaubromont.com Email: sales@chateaubromont.com Contact: Gilbert Lemieux, Director of Sales & Operations

MEETING VENUES • HOTEL •

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Hotel Ruby Foo’s is a beautiful 4-star hotel complex that boasts 198 spacious Deluxe bedrooms, 5,000 sq. ft. of meeting space in 8 Banquet Halls, 2 restaurants and a Barber Shop. Guests enjoy FREE parking, FREE local calls, FREE WiFi, and more. The hotel is ideally located close to the subway, midway between downtown and the airport. Location: Atlantic

Location: Atlantic

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The operating revenue for the travel arrangement and reservation services industry group rose 4.9% to $12.2 billion in 2014, and the increase was mainly attributable to the tour operator industry. (Source: http://www.statcan.gc.ca/)

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Experience stately Georgian-style elegance and gracious service in a spectacular Niagara-on-theLake waterfront setting. Queen’s Landing offers over 15,000 square feet of executive-quality meeting facilities, 142 elegantly decorated guestrooms and CAA/AAA four diamond dining. Our knowledgeable, dedicated conference services staff will work with you to ensure every meeting is a success.

Location: Atlantic

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Location: MB/ SK

Location: Atlantic

From the moment you arrive at our newly renovated hotel until the time you check out, you will be spoiled with distinguished level of service that fits four diamond standards. From beginning to end, our on-site comforts help transform your Halifax meetings and conferences into something truly extraordinary. Location: Atlantic

PRINCE GEORGE HOTEL 1725 Market Street Halifax, NS B3J 3N9 Phone: 902-492-7801 Toll Free: 800-565-1567 Fax: 902-429-6048 Website: www.princegeorgehotel.com Email: tnolan@princegeorgehotel.com Contact: Terri Nolan, Area Director of Sales

Only 1hr from Halifax with flexible meeting rooms and panoramic views this landmark property of over 40 years, will easily fulfill your expectations. Located in the heart of NS Wine Country and several golf courses. Complete your event with an activity at our Heritage Barn or the local Lobster fishing village for a true Maritime experience. QC

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OLD ORCHARD INN AND SPA 153 Greenwich Road South, RR 2 Wolfville, NS B4P 2R2 Toll Free: 800-561-8090 Website: oldorchardinn.com Email: billwallace@oldorchardinn.ns.ca Contact: Bill Wallace

Atlantic

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In 1970, Canada was the world’s second most popular destination. In 1990, it ranked 10th and by 2011 it had dropped to 18th. (Source: Canadian Economic Impact Study 3.0; www.beicc.com)

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The Rimrock Resort Hotel is a unique Four Diamond property located in Banff National Park. 18,000 square feet of function space with breathtaking views, Western Canada’s only 5 Diamond Dining, a full service luxury spa, complimentary 24hr gym and 343 newly renovated guest rooms make for a truly remarkable experience. Location: Atlantic

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Located in the Outaouais, 5 minutes from Downtown Ottawa major tourist attractions. Guestrooms are equipped with air jet bathtub and electrical fireplace. Wi-Fi is FREE. Enjoy the indoor spa, Health & Beauty, Centre Arnica and Le Chien Noir Gastro Pub. 10 conference rooms complete the offer. Parking is always free. Location: QC

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RAMADA PLAZA MANOIR DU CASINO 75 Rue d’Edmonton Street Gatineau, QC J8Y 6W9 Phone: 819-777-7538 Toll Free: 800-296-9046 Website: www.ramadaplaza-gatineau.com Email: info@ramadaplaza-gatineau.com Contact: Marie-Josée Boyd, Director of Sales

Atlantic

ROYAL ANNE HOTEL 348 Bernard Avenue Kelowna, BC V1Y 6N5 Phone: 250-763-2277 Toll Free: 888-811-3400 Fax: 250-763-2636 Website: www.royalannehotel.com Email: manager@royalannehotel.com Contact: Christa Park, Hotel Manager Located in the heart of downtown, the Royal Anne is the perfect choice for small - midsize meetings & events. Just steps to City Hall, the Courthouse, our gorgeous beach front, entertainment & dining. Our boutique hotel is well loved as a city landmark & appreciated for personalized customer service. Complimentary shuttle to/from the Kelowna International Airport. Location: Atlantic

RIVERBEND INN & VINEYARD 16104 Niagara River Parkway Niagara-on-the-Lake, ON L0S 1J0 Phone: 905-468-8866 Toll Free: 888-955-5553 Fax: 905-468-5379 Website: www.riverbendinn.ca Email: events@riverbendinn.ca Contact: Karen Williams, Sales & Events Mgr The Riverbend Inn & Vineyard, a historic boutique hotel situated amongst 17 acres of grounds and vineyards is perfect for your next business retreat or corporate event. 21 well appointed guestrooms offer the ultimate in luxury and comfort. Exclusive meeting space accommodates up to 48 people. 4 Diamond Dining Room with patio. Location: Atlantic

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Tour operators dominated the travel arrangement and reservation services industry group, accounting for threequarters (75.4%) of its operating revenue, followed by travel agencies (14.9%) and reservation services (9.6%). (Source: http://www.statcan.gc.ca/)

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Luxurious comforts await you at the Toronto Marriott Eaton Centre. With a terrific location and a range of amenities, we offer a perfect hotel destination for visitors. Whether you’re here for work or to explore the city, you’ll be delighted with our upscale rooms, featuring spa-inspired bath products and deluxe bedding. Location: Atlantic

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Location: Atlantic

The Windsor Arms Hotel offers a large event space that is available for group meetings. The ballroom can accommodate 200 guests in various settings. Additionally, three meeting rooms are available, including a private screening room. Meeting packages are available, or menus can be customized to your exacting standards. Location:

Atlantic

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MEETING VENUES • HOTEL •

TORONTO MARRIOTT DOWNTOWN EATON CENTRE 525 Bay Street Toronto, ON M5G 2L2 Phone: 416-597-9200 Toll Free: 800-228-9290 Website: www.marriotteatoncentre.com Email: MHRS.YYZEC.SALES.EVENT. COORDINATOR@marriott.com

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– BRONZE MEMBERS –

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Atlantic

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Location:

Atlantic

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Atlantic

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OAK BAY BEACH HOTEL 1175 Beach Drive Victoria, BC V8S 2N2 Phone: 250-598-4556 Toll Free: 800-668-7758 Fax: 250-598-6180 Website: www.oakbaybeachhotel.com Email: events@oakbaybeachhotel.com Location: Atlantic

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– GOLD MEMBERS –

HOTEL CHAIN – PLATINUM MEMBERS –

COURTYARD BY MARRIOTT NIAGARA FALLS 5950 Victoria Avenue Niagara Falls, ON L2G 3L7 Phone: 905-353-4037 Toll Free: 800-771-1123 Fax: 905-353-4014 Website: www.nfcourtyard.com/cme Email: sales@n21inc.com Contact: Rosemary Gentilcore, Sales Coordinator Make room for a little fun at the Courtyard by Marriott Niagara Falls. Whether it’s worktime or playtime, our hotel was designed with you in mind. Featuring a contemporary lobby space, free Wi-Fi, a business centre, an interactive GoBoard®, a 24 hour Market and Fitness Centre. Relax & Recharge in our roomy guest rooms, designed for both comfort and functionality. Dine with us morning, noon and night. Featuring a daily breakfast buffet and The Keg Steakhouse & Bar or T.G.I. Friday’s for lunch or dinner. Small meetings deserve a big focus. Our spacious meeting rooms and customized meeting packages will ensure your next meeting or event is a rewarding experience. We’re located in the “centre of it all,” just minutes from Niagara Falls, casinos and major attractions.

Strategically located minutes from Pearson International Airport with easy access to all major highways, offering complimentary, ground level parking. The Park Inn by Radisson and the Grand Victorian Convention Centre is an all-suite hotel featuring suites ranging from 400 to 1,500 sq. ft with free Wi-Fi throughout, fireplace and flat-screen TVs in every room. The venue boasts over 20,000 square feet of beautifully appointed function space with state-of-the-art sound and light technology built in. Featuring elegant ballrooms with soaring 26’ ceilings, roof top patio with gazebo and an award winning decor provides the ideal setting for your next meeting, conference or special event. A total of 9 flexible function rooms can comfortably accommodate groups of 10 people, up to 900 people!

CROWNE PLAZA FREDERICTON LORD BEAVERBROOK 659 Queen Street Fredericton, NB E3B 1C3 Phone: 506-455-3371 Toll Free: 866-444-1946 Fax: 506-455-1441 Website: www.cpfredericton.com Email: shelby.fallon@cpfredericton.com Contact: Shelby Fallon, Corporate Sales Manager The Crowne Plaza Fredericton Lord Beaverbrook is perfectly situated on the bank of the St. John River alongside the New Brunswick Walking Trail. The only hotel in the heart of Downtown Fredericton, we are within close proximity to the new Fredericton Convention Centre, Beaverbrook Art Gallery, the Playhouse, and local universities, businesses, shops and dining. The Crowne Plaza Fredericton features 169 guestrooms, 10,000 square feet of meeting space, a saltwater indoor pool and Jacuzzi, steam room and state of the art fitness centre. Location: Atlantic

Location: Atlantic

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Location: Atlantic

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Canadian Hotel Statistics • 8,139 properties • 442,552 rooms • 288,000 employees • 64% Occupancy Rate (2015 Forecast) • $141 Average Daily Rate (2015 Forecast) • $90 RevPAR (2015 Forecast) 114 www.corporatemeetingsnetwork.ca

• $17.5 billion National Accommodation Revenue (2014) • Generated value added of $16.2 billion (2014) • Generated tax revenue of $7.6 billion for all three levels of government including $3.3 billion to the Federal Government. (2014) (Source: Hotel Association of Canada)

Location:

Location: Atlantic

Atlantic

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Location: Atlantic

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- SILVER MEMBERS -

Location: Atlantic

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RAMADA PRINCE GEORGE 444 George Street Prince George, BC V2L 1R6 Phone: 250-563-0055 Toll Free: 800-830-8833 Fax: 250-563-6042 Website: www.ramadaprincegeorge.com Email: ttinker@ramadaprincegeorge.com Contact: Tanya Tinker, Sales Manager The Ramada Prince George is the ideal downtown location for events, meetings, conferences, weddings and gatherings. We offer everything from private meeting rooms to our grand ballroom. With a full catering staff, audio-video rentals, Coach’s Corner pub, Starbucks & Sheffield Express, our hotel has everything to make your event successful. Location: Atlantic

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Location: Atlantic

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MEETING VENUES • HOTEL CHAIN • RESORT •

– GOLD MEMBERS –

RESORT – PLATINUM MEMBER – TORONTO MARRIOTT DOWNTOWN EATON CENTRE 525 Bay Street Toronto, ON M5G 2L2 Phone: 416-597-9200 Toll Free: 800-228-9290 Website: www.marriotteatoncentre.com Email: MHRS.YYZEC.SALES.EVENT. COORDINATOR@marriott.com Luxurious comforts await you at the Toronto Marriott Eaton Centre. With a terrific location and a range of amenities, we offer a perfect hotel destination for visitors. Whether you’re here for work or to explore the city, you’ll be delighted with our upscale rooms, featuring spa-inspired bath products and deluxe bedding. Location: Atlantic

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- BRONZE MEMBER -

BEST WESTERN DORCHESTER HOTEL 70 Church Street Nanaimo, BC V9R 5H4 Phone: 250-754-6835 Toll Free: 800-661-2449 Fax: 250-754-2638 Website: www.dorchesternanaimo.com Email: info@dorchesternanaimo.com Contact: Julie Park, General Manager Location: Atlantic

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Operating revenue for tour operators increased 6.1% from 2013 to $9.2 billion in 2014. Similarly, operating expenses rose 5.8% to $9.1 billion, resulting in an operating profit margin of 1.6%. The cost of tour package components represented the bulk (85.8%) of operating expenses for the tour operator industry.

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Location: Atlantic

(Source: http://www.statcan.gc.ca/)

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INN & SPA

MILLCROFT INN & SPA 55 John Street Alton-Caledon, ON L7K 0C4 Phone: 519-941-3903 Fax: 519-941-1960 Website: www.vintage-hotels.com Email: salesinquiry@vintage-hotels.com Contact: Marianne Callihall The Millcroft Inn & Spa is the definitive country destination for intimate executive gatherings or corporate retreats. 6 meeting rooms, 52 individually decorated guestrooms and over 100 acres of woodlands create a unique venue for complimentary team-building and brainstorming sessions. In addition to knowledgeable conference service staff, the inn offers four diamond dining and a 9,000 square foot spa, fitness centre and indoor and outdoor pool. Experience tranquility, comfort and heritage charm less than an hour northwest of Toronto. Location: Atlantic

PRINCE OF WALES HOTEL 6 Picton Street Niagara-on-the-Lake, ON L0S 1J0 Phone: 905-468-3246 Toll Free: 888-669-5566 Fax: 905-468-8646 Website: www.vintage-hotels.com Email: salesinquiry@vintage-hotels.com Niagara-on-the-Lake’s most historic landmark is home to over 7,400 square feet of luxurious meeting facilities and The Royal Cambridge banquet centre, 110 elegantly appointed guestrooms, CAA/AAA four diamond dining and a world class spa. Prince of Wales offers old world charm, meticulous service and the very latest in high-tech business amenities for groups up to 160. Fully equipped with high-speed internet access and a full service business centre, Prince of Wales delivers an exceptional experience in a truly unique setting. Location: Atlantic

This 4-season, lakeside resort is only 90 minutes from Toronto. In warmer weather, enjoy boating, fishing, tennis, hiking, biking, swimming and waterskiing. In snowy months, go cross country skiing, snow shoeing, skating or snowmobiling. The recreation centre provides squash courts, pool, hot tub, games and exercise area. Spa services available. Location: Atlantic

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Location: Atlantic

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- SILVER MEMBERS -

MEETING VENUES • RESORT •

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Location: Atlantic

CALABOGIE PEAKS RESORT 30 Barrett Chute Road Calabogie, ON K0J 1H0 Toll Free: 800-669-4861 ext. 1520 Website: www.calabogie.com Email: events@calabogie.com

OLD ORCHARD INN AND SPA 153 Greenwich Road South, RR 2 Wolfville, NS B4P 2R2 Toll Free: 800-561-8090 Website: oldorchardinn.com Email: billwallace@oldorchardinn.ns.ca Contact: Bill Wallace

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NOTTAWASAGA INN RESORT 6015 Highway 89 Alliston, ON L9R 1A4 Phone: 705-435-5501 Toll Free: 800-669-5501 Fax: 705-435-5840 Website: www.nottawasagaresort.com Email: pfwatson@nottawasagaresort.com Contact: Patricia Farrugia-Watson, Sales Manager Get inspired by the fresh air and rejuvenating natural beauty of the Nottawasaga Valley. Only 45 minutes north of Toronto and 45 minutes south of Muskoka, our full-service 64,000 sq.ft. facility is perfect for small or large conferences, offering an unprecedented line-up of meeting spaces within 36 meeting rooms, including an on-site 21,000 sq.ft. trade centre

PILLAR AND POST 48 John Street West Niagara-on-the-Lake, ON L0S 1J0 Phone: 905-468-2123 Toll Free: 888-669-5566 Fax: 905-468-8646 Website: www.vintage-hotels.com Email: salesinquiry@vintage-hotels.com Ontario’s only five-star Country Inn (Canada Select) offers over 11,000 square feet of flexible meeting space, 122 beautifully decorated guestrooms, four diamond dining and world class spa. The prime location, attentive service and commitment to the comfort of guests makes Pillar and Post the ideal location for a successful business meeting. Location: Atlantic

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Location: Atlantic

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The decline in jobs in tourism industries occurred across all types of work in 2014. The number of full-time employee jobs (-1,100), part-time employee jobs (-2,500) and jobs from selfemployment (-4,100) all fell in 2014. (Source: www.statcan.gc.ca)

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Lodge

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Muskoka SHAMROCK LODGE 1090 Shamrock Road Port Carling, ON P0B 1J0 Phone: 705-765-3177 Toll Free: 888-742-6742 Website: www.shamrocklodge.com Email: shamrock@shamrocklodge.com Contact: Tim Bryant Nestled on the shores of Lake Rosseau in the heart of Muskoka, Shamrock Lodge has been owned and operated by the Bryant family for 35 years. Steeped in rich Muskoka tradition, Shamrock Lodge has the perfect secluded setting and atmosphere for your next meeting or retreat. Location: Atlantic

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TIGH-NA-MARA SEASIDE SPA RESORT & CONFERENCE CENTRE 1155 Resort Drive Parksville, BC V9P 2E3 Phone: 250-248-1828 Toll Free: 800-663-7373 Fax: 250-248-1854 Website: www.tigh-na-mara.com Email: sales@tigh-na-mara.com Contact: Matt Parreira Reconnect at Vancouver Island’s Natural Choice. Located in Parksville, Tigh-Na-Mara, provides rustic charm in the heart of nature. Regroup & enjoy 10,000 sq ft of meeting space, 192 log accommodations, 2 restaurants, award winning Grotto Spa, banquet facilities, natural light, complimentary wifi, & 22 acres of forest beside the ocean. Location: Atlantic

RIMROCK RESORT HOTEL 300 Mountain Avenue, PO Box 1110 Banff, AB T1L 1J2 Phone: 403-762-1852 Toll Free: 888-RIMROCK (746-7625) Fax: 403-762-1842 Website: www.rimrockresort.com Email: sales@rimrockresort.com Contact: Jim Leavens The Rimrock Resort Hotel is a unique Four Diamond property located in Banff National Park. 18,000 square feet of function space with breathtaking views, Western Canada’s only 5 Diamond Dining, a full service luxury spa, complimentary 24hr gym and 343 newly renovated guest rooms make for a truly remarkable experience. Location: Atlantic

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TREMBLANT RESORT ASSOCIATION 1000 Chemin des Voyageurs Mont-Tremblant, QC J8E 1T1 Phone: 819- 681-4800 ext. 47820 Toll Free: 866-214-6940 Fax: 819-681-4847 Website: www.tremblant.ca Email: jmartineau@avtremblant.com Contact: Josiane Martineau, Sales Representative Tremblant’s pedestrian village offers renowned hotel properties, 1900 lodging units and 52 meeting rooms, all within walking. Whether you are launching a new product, want to improve your team’s cohesion or to host a flamboyant training seminar, our completely revamped groups and conferences service is dedicated to exceeding your expectations. Location: Atlantic

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BE SEEN!

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ShamRock

MEETING VENUES • RESORT • RESTAURANT, CLUB & BAR •

- BRONZE MEMBER -

Location: Atlantic

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RESTAURANT, CLUB & BAR – PLATINUM MEMBERS –

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This DoubleTree by Hilton Hotel is the perfect oasis whether you’re travelling for business or pleasure. Feel welcome the moment you arrive as our friendly staff offer you a freshly baked chocolate chip cookie. Savor global cuisine with a local twist at Stages Kitchen & Bar or meet with friends for a signature DoubleTree Chocolate Chip Martini. Centrally located, the hotel is minutes from West Edmonton Mall, home to great shopping, entertainment and dining. DoubleTree by Hilton hotel offers stylish guest rooms and comforting amenities. Enjoy our signature chocolate chip cookie and the warm, personal service you will experience. We welcome four-legged guests at our pet-friendly hotel in Edmonton.

Located in Toronto’s remaining historic cast iron building, 2 levels, 4000 sq. ft. each of meeting space. Maximum capacity: 160 theatre-style, 180 banquet, 210 cocktail, ideal for small groups. In The Sultan’s Tent, be transported into an oasis of plush divans and lantern lit tents. Admire the charms of the Belly Dancers. Enjoy our one of a kind sophisticated and elegant Casablanca style bar. BerBer Social takes you back to a magical time with its artisanal hand made luxuries when the Berbers of North Africa bestowed exquisite gifts of urban living on medieval Europe. From seminars to conferences, product launches to team building gatherings, for a most memorable experience, we are here to cater your needs. Truly Where Toronto Celebrates!

Location:

Atlantic

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Atlantic

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Women continued to outnumber men in the tourism sector in 2014. On average, men employed in tourism industries worked more weekly hours than women and earned higher wages. (Source: www.statcan.gc.ca)

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- SILVER MEMBER -

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HALLIBURTON, THE 5184 Morris Street Halifax, NS B3J 1B3 Phone: 902-420-0658 Toll Free: 888-512-3344 Fax: 902-423-2324 Website: www.thehalliburton.com Email: information@thehalliburton.com Contact: Robert Pretty, Manager A trio of historic townhouses have been combined to create this charming hotel. Stories Restaurant showcases inventive seafood & game in intimate rooms. The cozy Library and colourful garden courtyard offer quiet places to relax, a discreet, naturally lit meeting space seats twenty. Free breakfast and WiFi.

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Location: Atlantic

POETS COVE RESORT & SPA 9801 Spalding Road Pender Island, BC V0N 2M3 Phone: 250-629-2118 Toll Free: 888-512-7638 Website: www.poetscove.com Email: events@poetscove.com Contact: Sabrina Werbowski

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- SILVER MEMBERS -

SPA – GOLD MEMBERS –

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Escape to Black Rock Oceanfront Resort in beautiful Ucluelet, BC! Black Rock’s conference facilities include the 2000 sq ft Rainforest Ballroom, divisible into two - the Hemlock and Sitka meeting rooms. Black Rock’s signature ocean view Wine Cellar Room provides a unique setting for smaller groups and intimate events. Location: Atlantic

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Location: Atlantic

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CORPORATE MEETINGS & EVENTS SOURCE BOOK

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– GOLD MEMBERS –

MEETING VENUES • SPA • TEAM BUILDING VENUE •

Location: Atlantic

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TEAM BUILDING VENUE – PLATINUM MEMBERS –

Location: Atlantic

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ART GALLERY OF ONTARIO 317 Dundas Street West Toronto, ON M5T 1G4 Phone: 416-979-6634 Website: www.ago.net/venue-rental Email: events@ago.net

WINDSOR ARMS HOTEL 18 Saint Thomas Street Toronto, ON M5S 3E7 Phone: 416-971-9666 Toll Free: 877-999-2767 Fax: 416-921-9121 Website: www.windsorarmshotel.com Email: ckorda@windsorarmshotel.com Contact: Christine Korda The Windsor Arms Hotel offers a large event space that is available for group meetings. The ballroom can accommodate 200 guests in various settings. Additionally, three meeting rooms are available, including a private screening room. Meeting packages are available, or menus can be customized to your exacting standards. Location: Atlantic

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– BRONZE MEMBERS –

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THE SULTAN’S TENT & BERBER SOCIAL 49 Front Street East Toronto, ON M5E 1B3 Phone: 416-961-0601 Fax: 416-981-8745 Website: www.thesultanstent.com Email: info@thesultanstent.com Contact: Angela Panigas, President Located in Toronto’s remaining historic cast iron building, 2 levels, 4000 sq. ft. each of meeting space. Maximum capacity: 160 theatre-style, 180 banquet, 210 cocktail, ideal for small groups. In The Sultan’s Tent, be transported into an oasis of plush divans and lantern lit tents. Admire the charms of the Belly Dancers. Enjoy our one of a kind sophisticated and elegant Casablanca style bar. BerBer Social takes you back to a magical time with its artisanal hand made luxuries when the Berbers of North Africa bestowed exquisite gifts of urban living on medieval Europe. From seminars to conferences, product launches to team building gatherings, for a most memorable experience, we are here to cater your needs. Truly Where Toronto Celebrates! Location: Atlantic

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– GOLD MEMBERS –

CN TOWER 301 Front Street West Toronto, ON M5V 2T6 Fax: 416-601-4712 Website: www.cntower.ca Email: sales@cntower.ca

Unique, unexpected and unforgettable... a variety of unique settings, award-winning cuisine and ambiance make the CN Tower Toronto’s most exclusive event venue and the perfect choice for spectacular events - dining, receptions, meetings, product launches, corporate parties, intimate gatherings and more from 2-2,000. 360 The Restaurant at the CN Tower features awardwinning regional Canadian cuisine showcasing local producers.

Location:

Atlantic

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Atlantic

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HOCKEY HALL OF FAME 30 Yonge Street Toronto, ON M5E 1X8 Phone: 416-933-8210 Fax: 416-360-1316 Website: www.hhof.com Email: astocco@hhof.com Contact: Aaron Stocco

Location: Atlantic

Ricoh Coliseum is a dynamic venue that plays host to a variety of sporting, musical and family events. From large banquet dinners on the arena floor to corporate skating parties, Ricoh Coliseum is right for you! Winner of the 2007 Canadian Music Week venue of the year, Ricoh has hosted a diverse range of concerts and shows, catering comfortably to 500 people in an intimate setting, or hosting upwards of 8000 passionate fans.

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SECOND CITY, THE 51 Mercer Street Toronto, ON M5V 9G9 Phone: 416-343-0033 Fax: 416-343-0034 Website: www.secondcity.com Email: epeirce@secondcity.com Contact: Erin Peirce

Location:

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Atlantic

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CAMP FORTUNE 300 Dunlop Road Chelsea, QC J9B 2N3 Phone: 819-827-1717 Fax: 819-827-9388 Website: www.campfortune.com Email: eboucher@campfortune.com Contact: Erin Boucher, Sales & Marketing

Known around the world for its award winning Icewines, Inniskillin has a proud history as one of Canada’s first estate wineries. We welcome you to come and experience our picturesque settings, fine VQA wines and our customized lunches, dinners, special events, and winery tours year round. QC

Location:

Located in Toronto’s Entertainment District, The Second City’s intimate cabaret theatre is the ideal venue for networking receptions, industry conferences, and corporate events. Fully equipped for your audio-visual needs, the theatre offers catering and beverage service, as well as 8,000 sq ft of newly renovated studios and meeting spaces. Experts in innovation, teamwork, and creativity, Second City can also provide workshops, video production, and meeting support to ensure your event is truly unforgettable.

Atlantic

Location: Atlantic

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CALABOGIE PEAKS RESORT 30 Barrett Chute Road Calabogie, ON K0J 1H0 Toll Free: 800-669-4861 ext. 1520 Website: www.calabogie.com Email: events@calabogie.com

• TEAM BUILDING VENUE •

RICOH COLISEUM 45 Manitoba Drive Toronto, ON M6K 3C3 Phone: 416-815-6196 Website: www.ricohcoliseum.com Email: paula.perri@mlse.com Contact: Paula Perri, Manager, Live Event Programming

Atlantic

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Camp Fortune: 15 minutes from Ottawa. Team building and outdoor adventure activities including skiing and snowboarding, aerial park and ziplines and disc golf. Unique natural venue in the heart of the Gatineau park. Available as a meeting and banquet space May to November with full catering services. We specialize in corporate groups, galas, weddings and proms. Location: Atlantic

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- SILVER MEMBERS -

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CHÂTEAU DES CHARMES 1025 York Road Niagara-on-the-Lake, ON L0S 1P0 Phone: 905-262-4219 Website: www.chateaudescharmes.com Email: michele@chateaudescharmes.com Contact: Michèle Bosc, Director of Marketing Our re-imagined Vineyard Courtyard features a semi-permanent tent with a unique curved roof. The space will transport our guests to a tranquil place where vineyards form a living backdrop. This new, flexible space provides the perfect setting for both formal gatherings and more casual fare from 20 to 300+ guests. Location: Atlantic

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HOLIDAY INN CANMORE 1 Silvertip Trail Canmore, AB T1W 2Z7 Phone: 403-609-4422 Toll Free: 888-609-4422 Fax: 403-609-0008 Website: www.hicanmore.com Email: sales@hicanmore.com Contact: Teresa Pacheco

Location:

Atlantic

CPA ONTARIO PROFESSIONAL DEVELOPMENT INSTITUTE 25 York Street, Suite 1100 Toronto, ON M5J 2V5 Phone: 416-969-4228 Toll Free: 800-387-0735 ext. 4228 Email: pfleming@cpaontario.ca Contact: Patricia Fleming, Manager Professional Development Institute (PDI) is a stateof-the-art meeting facility conveniently located in the heart of downtown Toronto. With over 12,500 sq. feet of luxurious meeting space, built in technology and complimentary wireless, PDI offers convenience and class unparalleled to none. Dedicated event staff are available on-site to ensure your event at PDI is an exceptional experience. Location: Atlantic

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ESTATES OF SUNNYBROOK 2075 Bayview Avenue Toronto, ON M4N 3M5 Phone: 416-487-3841 Fax: 416-487-5700 Website: www.estatesofsunnybrook.com Email: mansions@estatesofsunnybrook.com Contact: Jessica McGoey Your meeting delegates will be comfortable and productive at the Estates of Sunnybrook. All our meeting rooms have natural lighting and furnished in an elegant, residential style. Smaller rooms are graced with formal boardroom tables and comfortable upholstered armchairs. A retreat in the city, minutes from downtown with complimentary parking. Location: Atlantic

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Atlantic

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KEMPENFELT CONFERENCE CENTRE BARRIE 3722 Fairway Road Innisfil, ON L9S 1A5 Phone: 705-722-8080 Fax: 705-721-3395 Website: www.kempenfelt.com Facebook: www.facebook.com/kempenfelt Email: info@kempenfelt.com Contact: Wes Shedler, General Manager It’s ‘Apples’ to their ‘Oranges’! Offering a TRUE 24hr Complete Meeting Package for meetings, conferences and retreats. Accommodations for up to 141, delicious meals, 22 meeting rooms, allinclusive pricing. NO DMF fees, NO Resort Admin. fees, NO automatic gratuity. Located a little ABOVE Toronto, an HOUR closer than Muskoka. Location: Atlantic

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BE SEEN!

MB/ SK

The Riverbend Inn & Vineyard, a historic boutique hotel situated amongst 17 acres of grounds and vineyards is perfect for your next business retreat or corporate event. 21 well appointed guestrooms offer the ultimate in luxury and comfort. Exclusive meeting space accommodates up to 48 people. 4 Diamond Dining Room with patio.

Location: Atlantic

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Location: Atlantic

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– BRONZE MEMBERS – ONTARIO SCIENCE CENTRE 770 Don Mills Road Toronto, ON M3C 1T3 Phone: 416-696-3150 Toll Free: 888-696-1110 Fax: 416-696-3163 Website: www.ontariosciencecentre.ca Email: privateevents@ontariosciencecentre.ca Contact: Roxann Braithwaite-Grant, Sales & Event Representative The Ontario Science Centre is an inspired choice for your next event. Our unique facility offers a variety of event spaces, interactive exhibits, and corporate team building options. With indoor and outdoor space, this venue has the perfect chemistry to turn your special occasion into a memorable event. Location: Atlantic

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CORPORATE MEETINGS NETWORK Industry website for corporate meeting planners

Visit us online at: www.corporatemeetingsnetwork.ca CORPORATE MEETINGS & EVENTS SOURCE BOOK

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MEETING VENUES • TEAM BUILDING VENUE •

MEETING VENUES • TEAM BUILDING VENUE • THEATRE •

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THEATRE

ART GALLERY OF ONTARIO 317 Dundas Street West Toronto, ON M5T 1G4 Phone: 416-979-6634 Website: www.ago.net/venue-rental Email: events@ago.net

Atlantic

Location: ON

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- SILVER MEMBERS -

CENTRE MONT-ROYAL 2200 Mansfield Street Montreal, QC H3A 3R8 Phone: 514-844-2000 Toll Free: 866-844-2200 Fax: 514-843-8500 Website: www.centremontroyal.com Email: info@centremontroyal.com Contact: Luis Ribeiro, Director of Sales & Business Development Creating events together! Banquet Seating Capacity: 650 Largest Banquet Room (sq.ft.): 7,529 Largest Function Room (sq.ft.): 8,280 Downtown Montreal’s most innovative conference and special events centre, where high tech and hospitality converge. Outdoor terrace. Groups from 10 to 800 appreciate the ergonomic environment, 50,000 sq.ft. 19 rooms, 730 fixed-seat-state-of-the-art auditorium, outstanding in-house catering, natural light. CMR is a Wi-Fi venue. 3,500 hotel rooms at our doorstep. 15 minutes from airport. Connected to the underground city. Member of IACC. Location: Atlantic

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SECOND CITY, THE 51 Mercer Street Toronto, ON M5V 9G9 Phone: 416-343-0033 Fax: 416-343-0034 Website: www.secondcity.com Email: epeirce@secondcity.com Contact: Erin Peirce

Location:

– PLATINUM MEMBER –

Atlantic

– GOLD MEMBERS –

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FLATO MARKHAM THEATRE 171 Town Centre Blvd Markham, ON L3R 8G5 Phone: 905-415-7537 ext. 7545 Toll Free: 866-768-8801 Website: www.markhamtheatre.ca Email: shill@markham.ca Contact: Scott Hill, Rental Business Manager Looking for a live entertainment venue to hold your next corporate, business or staff appreciation event? Consider the Flato Markham Theatre. York Region’s 530 seat entertainment theatre fully accessible for auditorium seating, stage and onsite audio and technical staff to assist with all your business needs. Lobby, Rehearsal Hall available for meetings for am or pm rentals. Location: Atlantic

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– PLATINUM MEMBERS – LIVING ARTS CENTRE 4141 Living Arts Drive Mississauga, ON L5B 4B8 Phone: 905-306-6015 Toll Free: 888-805-8888 Website: www.livingartscentre.ca Email: Anne.Parker@livingarts.on.ca Contact: Anne Parker, Sales Manager Located in the heart of Mississauga’s City Centre, minutes from all 400 series highways and Pearson International Airport, directly opposite Square One Mall; the Living Arts Centre offers a number of unique features. Explore fresh ways of thinking by incorporating two hour corporate workshops into your meeting. Location: Atlantic

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- BRONZE MEMBER THEMUSEUM 10 King Street West Kitchener, ON N2G 1A3 Phone: 519-749-9387 ext. 223 Fax: 519-749-8612 Website: www.THEMUSEUM.ca Email: GroupSales@THEMUSEUM.ca Contact: Meaghan Hawkins, Sr Director of Sales & Operations Location: Atlantic

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Conveniently located in Vaughan, minutes from Pearson International Airport with easy access to all major highways. Over 600 complimentary ground level parking spots available and hotel accommodations in close proximity. The venue boasts over 38,000sq. ft. of beautifully appointed function space in an award winning, French inspired décor. Elegant ballrooms, bright stunning foyers, grand fireplaces and walkout to courtyard space have been designed to host a wide range of events in sheer comfort and sophistication. Château Le Jardin’s location, professional service and exquisite food, make it the ideal venue to host your next meeting or event. Location: Atlantic

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In North America, short-haul flights, increased competition, and growth among budget carriers will help keep airline price increases below 3% in 2016. Fares on long-haul flights are expected to range from .4% to 2.9%; the high end will likely come on routes to Asia and Latin America. In Canada, prices should remain flat, from -1.5% to 1.1%, for both short- and long-haul flights as a result of strong competition and the lower price of oil. (Source: American Express Global Business Travel Forecast 2016) CORPORATE MEETINGS & EVENTS SOURCE BOOK

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MEETING VENUES • THEATRE • UNIQUE VENUE •

UNIQUE VENUE

MEETING VENUES • UNIQUE VENUE •

MB/ SK

Location: Atlantic

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Spending by international visitors in Canada grew 0.4% in the fourth quarter of 2015. This followed a 1.8% increase in the third quarter, when Toronto hosted the Pan-American Games. This was the seventh consecutive quarterly increase in spending by international visitors in Canada. Spending on several categories of tourism goods and services rose, driven by recreation and entertainment (+0.9%). Tourism spending on non-tourism goods and services (+1.3%) also contributed to the gain. Meanwhile, outlays on passenger air transport decreased 0.2%.Overnight travel from abroad and same-day car travel from the United States both increased in the fourth quarter. (Source: http://www.statcan.gc.ca/)

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With over 50,000 amazing aquatic creatures the Vancouver Aquarium provides a beautiful backdrop for events both big and small. Unforgettable galleries filled with aquatic life, plus expansive outdoor spaces, means we can happily accommodate you and up to 2,400 guests. From conference receptions and cocktail parties to seasonal celebrations and corporate events, our experienced event planners will take care of all of the details and our marine life makes it magical. The Vancouver Aquarium is a self-supporting, non-profit society dedicated to effecting the conservation of aquatic life. By hosting your event at the Vancouver Aquarium, you will help us achieve a positive effect on the marine world and directly contribute to our conservation, research and education programs.

Location: Atlantic

MB/ SK

Tourism spending in Canada grew 2.9% in 2015, following a 3.3% gain in 2014. Canadians at home and international visitors in Canada both contributed to the increase in tourism spending. Tourism spending by Canadians at home rose 2.2%, following a 3.3% gain the previous year. Growth was mostly driven by an 8.4% increase in passenger air transport. Outlays on vehicle fuel (+1.6%) and recreation and entertainment (+2.2%) also rose, while those on accommodation (-0.6%) and non-tourism goods and services (-0.4%) were lower. After increasing 2.9% in 2014, tourism spending by international visitors in Canada grew 5.8% in 2015, the fastest pace since 2010. Accommodation (+5.5%), passenger air transportation (+5.4%), and food and beverage services (+6.5%) all contributed to the increase. (Source: http://www.statcan.gc.ca/)

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MEETING VENUES • UNIQUE VENUE •

GRAYDON HALL MANOR 185 Graydon Hall Drive Toronto, ON M3A 3B4 Phone: 416-449-5432 Fax: 416-449-9830 Website: www.graydonhall.com Email: jennifer@graydonhall.com Contact: Jennifer Rackham

MEETING VENUES • UNIQUE VENUE •

– GOLD MEMBERS –

HOCKEY HALL OF FAME 30 Yonge Street Toronto, ON M5E 1X8 Phone: 416-933-8210 Fax: 416-360-1316 Website: www.hhof.com Email: astocco@hhof.com Contact: Aaron Stocco

CASA LOMA 1 Austin Terrace Toronto, ON M5R 1X8 Phone: 416-923-1171 Website: www.casaloma.ca Email: events@casaloma.ca A New Benchmark for a Historical Landmark. Completed in 1914, Casa Loma is a historical landmark as one of North America’s only castles and offers a one of a kind backdrop for any event. Dedicated to the highest standard of hospitality, Casa Loma offers the ultimate experience in ambiance, cuisine and customer service. Casa Loma is the perfect setting for an exceptional event. Accommodating groups of 15 to 1,500, Casa Loma offers a choice of room and catering options to suit all tastes. Location: Atlantic

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JACKSON-TRIGGS NIAGARA ESTATE WINERY 2145 Niagara Stone Road, Highway #55 Niagara-on-the-Lake, ON L0S 1J0 Phone: 905-468-4637 Toll Free: 866-589-4637 Fax: 905-468-4673 Website: www.jacksontriggswinery.com Email: susanna.brousseau@cbrands.com Contact: Susanna Brousseau, Niagara Estates Sales Representative, Visitor Experiences Welcome to one of Canada’s most architecturally stunning wineries, where our passion for wine and culinary excellence is yours to discover. We invite you to savour our award winning wines perfectly paired with seasonal Niagara cuisine staged throughout our 47,000 sq. foot winery during your next special event, winery tour or progressive lunch or dinner experience. Location: Atlantic

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INNISKILLIN WINES 1499 Line 3 Niagara-on-the-Lake, ON L0S 1J0 Phone: 905-468-2187 Toll Free: 888-466-4754 Fax: 905-468-5355 Website: www.inniskillin.com Email: susanna.brousseau@cbrands.com Contact: Susanna Brousseau, Niagara Estates Sales Representative, Visitor Experiences Known around the world for its award winning Icewines, Inniskillin has a proud history as one of Canada’s first estate wineries. We welcome you to come and experience our picturesque settings, fine VQA wines and our customized lunches, dinners, special events, and winery tours year round. Location: Atlantic

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LIBERTY GRAND ENTERTAINMENT COMPLEX 25 British Columbia Road Toronto, ON M6K 3C3 Phone: 416-542-3789 Fax: 416-260-0598 Website: www.libertygroup.com Email: rob.rosset@libertygroup.com Contact: Robert Rosset The Liberty Grand is the perfect multi-use, multi-functional venue designed for a full range of corporate meeting, conference and special event needs. This 100,000 square foot complex comprises large and small rooms, which comfortably accommodate groups of 150 to 4,000. Complete with an extensive array of permanently installed audio/visual equipment and services, the Liberty Grand also boasts an internationally acclaimed hospitality and culinary team. Location: Atlantic

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RICOH COLISEUM 45 Manitoba Drive Toronto, ON M6K 3C3 Phone: 416-815-6196 Website: www.ricohcoliseum.com Email: paula.perri@mlse.com Contact: Paula Perri, Manager, Live Event Programming Ricoh Coliseum is a dynamic venue that plays host to a variety of sporting, musical and family events. From large banquet dinners on the arena floor to corporate skating parties, Ricoh Coliseum is right for you! Winner of the 2007 Canadian Music Week venue of the year, Ricoh has hosted a diverse range of concerts and shows, catering comfortably to 500 people in an intimate setting, or hosting upwards of 8000 passionate fans. Location: Atlantic

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ROY THOMSON HALL Downtown Toronto, ON Phone: 416-593-4822 ext. 304 Fax: 416-593-4244 Website: www.roythomson.com Email: bookings@rth-mh.com Contact: Our Sales Team

Vancouver’s largest event destination, located only 10 minutes from downtown Vancouver • in-house event services: catering, event management and entertainment professionals • picturesque landscapes, including gardens and parks • six unique buildings offering various meeting rooms and facilities with a combined total of 191,000 square feet of indoor, clear floor space available • fun event locations: Playland, The Fair and Fright Nights • ideal location for corporate meetings, conferences, trade shows, staff parties, team building, workshops, wrap up parties

PACIFIC NATIONAL EXHIBITION 2901 East Hastings Street Vancouver, BC V5K 5J1 Phone: 604-251-7787 Fax: 604-251-7761 Website: www.pne.ca Email: sales@pne.ca Contact: Group Sales

SECOND CITY, THE 51 Mercer Street Toronto, ON M5V 9G9 Phone: 416-343-0033 Fax: 416-343-0034 Website: www.secondcity.com Email: epeirce@secondcity.com Contact: Erin Peirce

Host your next event under the stunning glass canopy of Roy Thomson Hall – cocktails, dinners, AGM’s, trade shows, outdoor concerts, weddings and all variety of celebrations. Located in the heart of King St. and the theatre district, Roy Thomson Hall is home to the Toronto Symphony Orchestra and premier venue for Toronto International Film Festival gala screenings. Roy Thomson Hall’s transformative abilities, prime location, amenities and accessibility also make it the venue of choice for corporate events throughout the year.

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UNIVERSITY OF ALBERTA CONFERENCE SERVICES 1-047 Lister Centre Edmonton, AB T6G 2H6 Phone: 780-492-6057 Fax: 780-492-5297 Website: www.conference.ualberta.ca Email: conference.services@ualberta.ca Contact: Dolores March No. of bedrooms: 1,400 Total Function Rooms: 12+ No. of Meeting Rooms: 200 Banquet Seating Capacity: 300 Largest Banquet Room (sq.ft.): 4,000 Location: Atlantic

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Location: Atlantic

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Location: Atlantic

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MEETING VENUES • UNIQUE VENUE •

- SILVER MEMBERS -

MB/ SK

Our re-imagined Vineyard Courtyard features a semi-permanent tent with a unique curved roof. The space will transport our guests to a tranquil place where vineyards form a living backdrop. This new, flexible space provides the perfect setting for both formal gatherings and more casual fare from 20 to 300+ guests. Location: Atlantic

An all-suite hotel located in the heart of downtown Vancouver and within a block of the Canada Line. Delta Vancouver Suites is within walking distance to many local attractions and just minutes from the Vancouver Convention Centre and the city’s central business district. Enjoy shopping on Granville Street, Robson Street and take in the vibrant dining scene and nightlife of Gastown. Location: Atlantic

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ELGIN AND WINTER GARDEN THEATRE CENTRE, THE 189 Yonge Street Toronto, ON M5B 1M4 Phone: 416-325-4144 Fax: 416-314-3583 Website: www.heritagetrust.on.ca Email: kevin.harris@heritagetrust.on.ca Contact: Kevin Harris Be a star at your next corporate or special event at last operating vaudeville-era double-decker theatre in the world. The Elgin and Winter Garden Theatre Centre has a variety of spaces for medium or large-scale events and entertaining and is perfect for AGMs, film premieres, fundraisers and product launches. Location: Atlantic

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Operating revenue for the other travel arrangement and reservation services industry was $1.2 billion, while operating expenses were $1.1 billion. (Source: http://www.statcan.gc.ca/)

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Newly renovated conference centre with 11,000 sq. ft. of flexible meeting space accommodating up to 350 guests in Central Toronto. Adjacent to Highway 401, with subway access through Yorkdale Shopping Centre across the street. Voted one of the TOP 10 Holiday Inn hotels in North America with award-winning service and creative customized meeting packages.

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Atlantic

MB/ SK

Atlantic

Located on a 14 acre waterfront parkland, Paletta Lakefront Park and Mansion is a unique 11,000 square-foot stone mansion featuring original hardwood floors throughout, 7 working fireplaces, original fixtures and decorations with a relaxed charm and intimacy. Specializing in corporate retreats, meetings, baptisms, showers and weddings, our facility has it all to ensure a successful and memorable event. Location:

Location: MB/ SK

MB/ SK

CORPORATE MEETINGS NETWORK Industry website for corporate meeting planners

Visit us online at: www.corporatemeetingsnetwork.ca CORPORATE MEETINGS & EVENTS SOURCE BOOK

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MEETING VENUES • UNIQUE VENUE •

MEETING VENUES • UNIQUE VENUE • UNIVERSITY & COLLEGE •

– BRONZE MEMBERS –

ShamRock

STANLEY PARK PAVILION 610 Pipeline Road Vancouver, BC Phone: 604-602-3088 Website: www.stanleyparkpavilion.com Email: Events@capbridge.com Contact: Vivian Leung, Event Sales Manager

Lodge

Muskoka SHAMROCK LODGE 1090 Shamrock Road Port Carling, ON P0B 1J0 Phone: 705-765-3177 Toll Free: 888-742-6742 Website: www.shamrocklodge.com Email: shamrock@shamrocklodge.com Contact: Tim Bryant

Atlantic

Location: QC

MB/ SK

– PLATINUM MEMBERS –

Location:

Atlantic

UNIVERSITY & COLLEGE

MB/ SK

Location: Atlantic

MB/ SK

Location: Atlantic

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2015 has been a strong year in terms of visitation from the United States, in fact the best since the financial crisis of 2008-2009. In 2015, the number of US overnight visitors rose 8.3% compared to 2014 to reach nearly 12.5 million. Strong growth registered across all transport modes including by automobile (+9.9%), air (+6.4%) and other modes (+4.8%). (Source: http://en.destinationcanada.com/)

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UNIVERSITY OF WATERLOO – CATERING & EVENT SERVICES FEDERATION HALL 200 University Avenue West Waterloo, ON N2L 3G1 Phone: 519-884-5400 Toll Free: 800-565-5410 www.uwaterloo.ca/conference-management Email: accombook@uwaterloo.ca The success of a conference depends in part upon the quality of the learning environment and the physical and social comfort of the participants. To this end, Catering and Event Services at the University of Waterloo offers state of the art meeting and banquet facilities in Federation Hall, along with a multitude of venue options across campus including additional meeting rooms, classrooms, computer labs, athletic facilities, and sports fields. Full-service lodging (available between May and August) and quality food service at reasonable prices ensure a pleasant visit. The University of Waterloo’s scenic location offers a refreshing escape from congested urban centres, as well as a variety of cultural and recreational opportunities.

Location:

Atlantic

Location: Atlantic

MB/ SK

Atlantic

MB/ SK

Tourism spending by Canadians at home rose 0.2% in the fourth quarter of 2015, the slowest pace since the first quarter of 2013. This followed a 0.8% gain in the third quarter.

MB/ SK

(Source: http://www.statcan.gc.ca/)

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MEETING VENUES • UNIVERSITY & COLLEGE •

– GOLD MEMBERS –

MEETING VENUES • UNIVERSITY & COLLEGE • WINERY •

WINERY – GOLD MEMBER – UNIVERSITY OF ALBERTA CONFERENCE SERVICES 1-047 Lister Centre Edmonton, AB T6G 2H6 Phone: 780-492-6057 Fax: 780-492-5297 Website: www.conference.ualberta.ca Email: conference.services@ualberta.ca Contact: Dolores March No. of bedrooms: 1,400 Total Function Rooms: 12+ No. of Meeting Rooms: 200 Banquet Seating Capacity: 300 Largest Banquet Room (sq.ft.): 4,000 Location: Atlantic

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SAINT MARY’S UNIVERSITY 923 Robie Street Halifax, NS B3H 3C3 Phone: 902-491-8699 Toll Free: 888-347-5555 Fax: 902-496-8118 Website: www.smu.ca/conferences Email: Janet.Gates-Robart@smu.ca Contact: Janet Gates-Robart, Conference Services Manager Saint Mary’s University offers quality on-campus accommodations, conference & meeting space conveniently located within walking distance to downtown Halifax. We accommodate groups of 6 to 600 offering multi-media equipped meeting rooms, modern theatres and conference space. May - August our single/double rooms, 2-3 bedroom apts. are perfect for tourists or conference travelers. Rates include complimentary hot breakfast, taxes, parking, wifi, gym access. Location:

- SILVER MEMBERS -

Atlantic

CONFERENCE SERVICES

MB/ SK

- BRONZE MEMBER -

CARLETON UNIVERSITY

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Atlantic

UNIVERSITY OF NORTHERN BRITISH COLUMBIA - CONFERENCE & EVENT SERVICES 3333 University Way Prince George, BC V2N 4Z9 Phone: 250-960-6760 Fax: 250-960-5291 Website: www.unbc.ca/conference Email: conference@unbc.ca Contact: Deb van Adrichem

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- SILVER MEMBERS -

Location: Atlantic

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The meetings industry in Canada supported the employment of 341,700 people with an average annual wage of $50,600 in 2012. (Source: Canadian Economic Impact Study 3.0; www.beicc.com)

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Welcome to one of Canada’s most architecturally stunning wineries, where our passion for wine and culinary excellence is yours to discover. We invite you to savour our award winning wines perfectly paired with seasonal Niagara cuisine staged throughout our 47,000 sq. foot winery during your next special event, winery tour or progressive lunch or dinner experience. Location:

Location: Atlantic

MB/ SK

Savour life at Peller Estates where winemaker Katie Dickieson and winery chef and TV personality Jason Parsons work together to create Canada’s most creative wine and food experiences. Sample an extraordinary range of wines from the delightful Sparkling Rosé to the powerhouse Signature Series or enjoy innovative wine-tasting experiences including the 10Below Peller Icewine Lounge. Location: Atlantic

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MEETING VENUES • WINERY •

PELLER ESTATES WINERY 290 John Street East Niagara-on the-Lake, ON L0S 1J0 Phone: 905-468-6513 Website: www.peller.com Email: carly.orsborn@peller.com Contact: Carly Orsborn, Hospitality Sales Manager, Estate Wine Group

TRIUS WINERY 1249 Niagara Stone Road Niagara-on the-Lake, ON L0S 1J0 Phone: 905-468-6513 Website: www.triuswines.com Email: carly.orsborn@peller.com Contact: Carly Orsborn, Hospitality Sales Manager, Estate Wine Group Trius Winery Restaurant provides world class wine and culinary excellence with a relaxed, stylish approach. Chef Frank Dodd showcases locally grown ingredients from Niagara Wine Country and winemaker Craig McDonald pairs them with wines made from grapes that grow in the same soil. Location: Atlantic

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Andre-Philippe Gagnon Entertainer of the Year

"North America’s Top Party Band"

Blue Chip Entertainment for Blue Chip Events Elwood Saracuse, President 416-222-5515 elwood@ESPentertainment.com www.ESPentertainment.com

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A FABULOUS FIRST 5 YEARS April 2016 marks five years since Ottawa’s Shaw Centre opened its doors and immediately changed the meetings and conventions landscape in Canada’s capital. The first half-decade has given the Centre reason to celebrate. It’s hosted thousands of events, from national and international conferences, to trade shows, gala celebrations and ceremonies. It’s won the praise of planners from around the globe. And it’s become a source of local pride, and a landmark facility that enjoys pride of place in the heart of city. Before the Centre opened, Canadian associations were bypassing Ottawa because the capital simply didn’t have enough meeting space capacity. Recognizing the need, municipal, provincial and federal governments joined forces to respond, removing the old Ottawa Congress Centre and replacing it with a beautiful new state-of-the-art facility. What is now called Shaw Centre opened to rave reviews in 2011, and with good reason: it’s a LEED Gold certified facility committed to sustainable operations; it’s located in the heart of downtown, within easy walking distance of 6000 hotel rooms, major attractions, shopping, dining and nightlife; and it will soon be connected to hotels and the VIA Rail station by Ottawa’s new O-Train Confederation Line.

SHAW-CENTRE.COM

Shaw Centre makes giving back to the community a central part of its corporate social responsibility program. Its Leave A Legacy Program enables clients to ‘pay it forward with what’s left behind’ – donating leftover goods to the local community with the assistance of volunteer Shaw Centre colleagues. Excess food from events held at the Centre is regularly donated to the Ottawa Mission and other shelters for the homeless in our community. When a leading Canadian grocer held its National Kickoff at the Centre, the company generously donated over 100,000 lbs of food. A volunteer team from Shaw Centre packaged it all up and delivered it to local food banks. But it’s not all about food. The Ottawa International Auto Show had over 25,000 square feet of carpet left over from its event.

Shaw Centre volunteers contacted Habitat for Humanity and the organization was happy to accept the donation. The Leave a Legacy Program is a flexible and easy way for clients to leave a lasting community legacy from their Shaw Centre event. Volunteer colleagues help clients identify opportunities to donate anything left over from their event that could help those in need in our community, making all the arrangements to ensure the donation goes where it can make a difference. Ranked among the top three convention centres in the world for customer service, Shaw Centre responds to the needs of Canadian associations and organizations who wanted to meet in their capital city but couldn’t. It’s your place, built for you. Come use it!

CANADA’S SHOWCASE MEETING PLACE

Destination Canada

Shaw Centre is positioned in the top three convention centres in the world for customer service. It’s also located in the heart of an international capital: Ottawa, right next to a UNESCO World Heritage Site, the Rideau Canal. Join the growing list of world-class events who meet here. Contact us for a bid on your next convention.

* Shaw Centre tied for second place in the 2014 AIPC World’s Best Convention Centres awards.

SHAW-CENTRE.COM

T R AV E L A N D A C C O M M O D AT I O N S

HOTEL

CONNECTIONS

The next big thing for hotels in 2016 By Tony della Busa

After a record-breaking year in 2015, many in the industry are asking: “How are we going to make 2016 better?” Not surprisingly there will continue to be major growth opportunities in the power and use of mobile devices and apps. As a key area of development for hoteliers, they will need to find ways to further innovate to better connect and deliver a more personal and localized experience for their mobile guests and meeting planners. The key words for 2016 are: Mobile, Local and Personal. To make the most of 2016 hoteliers need to be able to meet and exceed the expectations of their guests which now include access to “Anything, Anytime, Anywhere.” So how can hotels combine, Mobile, Local and Personal with Anything, Anytime, Anywhere? To start, they can leverage live messaging in their hotel apps to better connect with guests throughout their journey. In May 2015, Marriott launched a mobile request messaging feature specifically designed to enable guests to make requests for services and amenities from the Marriott app. The “Ask Anything, Anytime, Anywhere” feature offers two-way messaging so guests can chat and make requests, no matter what time or where they are. This innovative, yet common sense feature provides both the guest and the hotel the opportunity

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to further deepen their relationship which promotes loyalty, revenue and goodwill. The added bonus? Because this conversation takes place within the app, and not over the phone, there is an auditable record of what requests were made so that the hotel can further personalize their services in future.

ENHANCES PERSONALIZED SERVICE

Similarly, high-end hotels like the Wynn in Las Vegas are delivering a personalized service for their guests. During times when staff members aren’t reachable, guests can turn to an app-driven iPad specially designed to function as an on-demand personal concierge. The iPads, which are handed out to guests during check-in, allow them to have a dialogue via live chat and make requests in the same way in which they would with a human concierge, such as: room service, spa

appointments, area information, etc. In the age of the cloud, hosted solutions such as Zuzapp offer hoteliers an affordable way to create and launch a feature-rich, hotel-branded, localized mobile app with two-way messaging as a channel to directly connect with their guests. When guests download the hotelbranded app, they are inviting the hotel into their mobile lives. For on-the-go guests, this means being able to simply tap once on the app to be instantly connected via two-way messaging with the hotel. This differentiation over other texting solutions is huge for both user adoption and user experience. With the app, they don’t have to find the hotel’s mobile number, key in the digits or pay for texting. This simple difference can go a long way with securing a favorable and desirable experience for the guest.

THE GUEST EXPERIENCE

With the majority of travelers carrying mobile devices, hotels should use twoway messaging to communicate with their guests throughout the entire journey. Before their stay, hotels can fulfill requests such as: • Providing a car service from the airport

T R AV E L A N D A C C O M M O D AT I O N S

• Ordering an in-room amenity for arrival • Making a reservation at the spa or; • Responding to an early check-in During their stay, hotels can use twoway messaging to enhance the guest experience and provide a consistent level of service no matter what the staffing situation: • Reduce comps by acting on guest concerns in real time and; • Improve satisfaction by responding to their questions and comments in the moment no matter what time or where they are After their stay, hotels can use messaging to settle any outstanding concerns or opportunities, such as: • Sorting out any issues they may have had with their bills • Forwarding forgotten or lost items and; • Prompting guests to leave an online review

THE MEETING PLANNER EXPERIENCE

Similarly, with the majority of meeting planners carrying mobile devices, hotels can use two-way messaging to communicate with meeting planners during their event to help capture, track and fulfill requests from a variety of categories such as food and beverage, audio/visual and others. Requests are routed to appropriate property team

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T R AV E L A N D A C C O M M O D AT I O N S

members for action, response and closure back to the meeting planner. The explosion in mobile technology for the hospitality sector is giving rise to a trend in personalization and localization. It is no longer good enough to just offer an app that passively sits on a mobile device. To be invited into someone’s mobile life means you have to consistently and constantly deliver value. Otherwise, as quickly as they downloaded your app, they will delete it. Leveraging the power of mobile apps means hoteliers can take advantage of a plethora of compelling hotel-related features that deliver incremental value to the guest experience before, during and after their stay, including: • Geo-targeted push notifications: Deliver personalized, relevant, captivating and actionable pop-up content right to each guests’ smartphone. • Mobile offers: Build satisfaction and generate more revenue from guests,

WE LOVE IT WHEN YOU MIND OUR BUSINESS. ONLY IN OUTAOUAIS.

Today’s mobile guests expect to be able to instantly connect with their preferred hotel brands. Hotels that don’t enable their guests to communicate with them via their preferred channels are missing out on opportunities to forge long-lasting relationships. Leveraging two-way messaging in tandem with innovative hotel mobile app features enhances the guests’ entire journey resulting in happier travellers, greater loyalty, and better reviews.

conference attendees and local residents with actionable mobile deals, packages and specials. • Loyalty rewards: Foster loyalty and reward guests and local residents for making frequent visits and purchases at the hotel, restaurant, spa and retail outlets. • Call-to-action features: Digitally prompt guests to leave a TripAdvisor review, book a room, redeem an offer, share a deal with a friend, and attend an event. • Virtual concierge: Provide guests with direct access to local and propertyspecific services including room service, concierge services, spa offerings, golf reservations, on and off property restaurant reservations, area attractions, valet and bell services, resort and nearby shopping, and stunning resort visuals for guests to explore.

Tony della Busa is co-founder of Zuzapp™. Zuzapp provides mobile guest engagement and messaging solutions to the finest hotels, restaurants, non-profits and businesses of the world. Customers include brands such as Marriott, Hilton, Westin, Hyatt, Holiday Inn, InterContinental, Crowne Plaza and Aston Hotels & Resorts, as well as independent brands such as Flamingo Resorts, Desert Palms, Porto Vista, and Eden’s Resort. For more information, visit www.zuzapp.com.

LES SUITES VICTORIA

Located in the heart of Hull, near downtown Ottawa where you’ll enjoy the excitement of the urban sector, the newly renovated Suites Victoria hotel now has a chic and trendy new look which is sure to fulfill all your needs for accommodations, organizing events or holding your business meetings. 819-777-8899 SUITESVICTORIA.COM

PALAIS DES CONGRÈS DE GATINEAU

Established in downtown Gatineau, the Palais des congrès de Gatineau is a key business partner to hold a meeting, an exhibition or a large gathering in one of the 12 rooms that can accommodate 20 to 3,000 guests. This congress centre is also ideally located for an easy access to all local attractions. 1-888-595-8001 / 819-595-8000 CONGRESGATINEAU.COM

BOOK YOUR NEXT MEETING OR EVENT IN THE OUTAOUAIS REGION! OUTAOUAISTOURISM.COM/BUSINESS

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