Richard Arnott

Richard Arnott has over fifteen years experience in design and design management and now works as an independent consultant through servicejunkie with access to a wider network of associates, who can offer a specific capability and expertise, if needed. His current focus is on Service Design – an interdisciplinary practice, which applies design thinking, methods and tools to help organisations innovate their services in order to create more value for their customers. Richard’s passion and purpose is to apply human-centered design, strategic thinking and co-creation to help organisations overcome the complex innovation challenges they face in a context of continuous change. Design can be used as a process to facilitate people’s creativity and unlock opportunities to create new products and services that offer more business, environmental and social value …and make’s a positive impact on people’s lives.