Quality Management in Business For HND Business Management Course
Introduction The quality of a product or service defines the degree of the customer service and satisfaction after using it. The satisfaction of the needs of the customers leads to the increase in reputation, demand and profit of the organization. So the organizations always try to enhance and redefine their business functions to maintain and continuously increase the quality of the products and services provided by them. The processes that help the quality management in the organizations are quality control and quality assurance in the inspection and control aspects of the quality management systems. Mail us: help@hndassignments.co.uk
Mail us: help@hndassignments.co.uk
TASK 1
1.1 Definition of quality in terms of business and services provision 1.2 Role of quality control and quality assurance in inspection and assurance processes 1.3 Approaches and appropriate solutions to improve quality management 1.4 Similarities and differences between the different methods Mail us: help@hndassignments.co.uk
TASK 2
2.1 Customer satisfaction 2.2 Continuous improvement 2.3 Type of added value to be gained by using continuous improvement 2.4 Types of information made available to customers and importance of effective marketing Mail us: help@hndassignments.co.uk
TASK 3
3.1 Measuring quality management 3.2 Benefits of user and non-user surveys in determining customer needs 3.3 Methods of consultation 3.4 Value of compliant procedures
Mail us: help@hndassignments.co.uk
TASK 4
4.1 The organization's current ‘state of health’ 4.2 Importance of communication and record keeping 4.3 Guidelines for staff consultation 4.4 Improving service quality Mail us: help@hndassignments.co.uk
Conclusion This Presentation is about Quality Management and its importance in business. This is a reference guide for learners and students in which you can learn much more about quality management. Effective quality management techniques are required in the organizations to ensure the high quality of the products and services provided by the organizations. The quality management systems in the organizations include processes like quality control and quality assurance to avoid any defect in the final product getting delivered to the customers. There are several factors that define the success of the quality management processes in the organization. Customer satisfaction is the most important factor that defines the success of the quality management processes. Grab the more relevant Solution: Quality Management in Business
Mail us: help@hndassignments.co.uk
Mail us: help@hndassignments.co.uk