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Accuride nabs production honor | Federal-Mogul separates business divisions

s n a i c i n h Tec d e t n wa

OR F D N DEMA OUTPACING ANS I TO C I Y T N I L H I C TE S’ AB L O O EM H T SCH E D PROVI

DOTY finalist: Six Robblees’ 14 Becoming an e-distributor OCTOBER 2014 |

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Volume 50 | Number 10 | October 2014

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Cover Story

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Editorial

Battling the technician shortage

Editor: Lucas Deal Online Editor: Jason Cannon Equipment Editor: Jack Roberts Contributing Editor: John G. Smith editorial@truckpartsandservice.com

Design & Production

Art Director: Richard Street Advertising Production Manager: Anne Marie Horton production@truckpartsandservice.com

Part I

Trucking Media

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Vice President of Sales, Trucking Media: Brad Holthaus sales@truckingmedia.com

Corporate

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Marketplace Classified Ads Product Spotlight Advertisers’ Index

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Editorial | Lucas Deal

Are you ready for 2025?

By Lucas Deal, Editor lucasdeal@randallreilly.com

A

ugust’s Commercial Vehicle Outlook Conference focused heavily on new technology entering the trucking industry.

Telematics and prognostics led the discussion, but during one of the conference’s final sessions the discussion turned to autonomous trucks.

Futuristic as the driverless truck may sound, Rich Glasmann, vice president, OEM strategy, sales and marketing at Omnitracs, says hands-free trucks aren’t as far away as we might think.

Glasmann says the North American commercial truck market could see OEMs begin developing autonomous truck technology in the coming years, with 2025 as a likely arrival — and 2022 the earliest possible date — for these driving systems to enter production in our marketplace.

That’s shockingly soon.

The North American commercial truck market has only in the last decade fully committed to onboard computers and electronic control modules. But Glasmann says technology is advancing so rapidly that the software necessary to gain control of the steering wheel is no longer a pie in the sky idea.

In fact, it’s already being used.

Earlier this summer Daimler introduced its “Super Truck 2025” at a press event in Magdeburg, Germany.

CCJ’s Jack Roberts described the Super Truck as “an actual, fully-functioning autonomous truck operating at realworld speeds” on the Autobahn.

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And if that’s not enough, Daimler told editors at the event the technology used to operate the future truck wasn’t even truly new, so much as an amalgamation of steering, speed control and collision mitigation already in use in the European marketplace.

Glasmann says similar systems will be integrated stateside soon enough.

When they are, it’s possible aftermarket purchasing will change with them.

The software necessary to gain control of the steering wheel is no longer a pie in the sky idea.

Autonomous trucks are enticing because they offer fleets maximum vehicle performance and safety while reducing the responsibility of a driver.

They improve the life of a commercial truck, and lessen the expenses related to maintaining it.

And that’s not all. Combined with the aforementioned prognostics — predictive technology already available to fleets that identifies parts likely to fail before they break down — it’s possible the total number of replacement parts needed by commercial fleets will fall dramatically in the next decade.

To combat that change, I’d recommend fighting fire with fire.

The Internet offers your business a

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technological opportunity as well.

Just imagine this scenario: An operator is sitting behind the wheel of an autonomous truck when his on-board computer system alerts him that his fan clutch is nearing the end of its useful life.

The driver and fleet dispatch work together using the truck’s GPS system to identify the nearest parts and service distributors near the vehicle, and quickly search each location’s inventory for the available part. Locations without the part are eliminated, as are facilities that have the part but lack the service bay availability.

Once the duo locates the nearest facility with both, they notify the location and freight customer.

Within five minutes of being informed the clutch is failing the truck is on its way to getting a new one.

Whether or not they get it from you will be decided not by the performance of your sales people, or the talent found in your service bays.

It will be your accessibility.

When the duo searches fan clutch on Google will they find your inventory?

Will they even find your location?

If they wouldn’t today, the good news is you have time.

Even Glasmann’s aggressive 2022 estimate gives you nearly a decade to build your online presence.

The days of trucks breaking down in front of your business are numbered.

Being proactive now will keep you from losing them entirely.

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DTNA/PSM-A-881. Specifications are subject to change without notice. Copyright © Daimler Trucks North America LLC. All rights reserved. Alliance Truck Parts is a brand of Daimler Trucks North America LLC, a Daimler company. Used under license from Penske Racing South, Inc. Not for resale.

Editorial | Jason Cannon

How to get the fire marshall to bless your natural gas conversion

By Jason Cannon, Online Editor jasoncannon@randallreilly.com

S

tepping out and embracing new technologies can be a lonely venture, especially if you’re one of a very small group of people who understand what you’re trying to accomplish.

Shop owners looking to expand into natural gas service have found this out on more than one occasion. Many local officials don’t understand natural gas enough to be helpful in conversion. And that’s unfortunate because there is a laundry list of requirements for such an investment.

Among the major concerns in converting an existing facility to service natural gas is the unintended release and ignition of gasses while the truck is in the bay. So, naturally, many of the requirements center on ventilation. But there is no shortage of other regulations and codes and, too, there is no shortage of interpretations.

What worked for your service point in Cleveland might not work for your location in Cincinnati, even if your plans are exactly the same.

Your local fire marshal will likely have the final say-so over your conversion process, and his interpretation of local codes will guide their decisions and your retrofit.

However, you stand a good chance of being the first person to ask for his/her input on a CNG/LNG shop conversion, and that can lead to complications and delays.

(You can get dinged for a violation

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that your inspector isn’t even sure is an actual violation.)

Federal guidelines often serve as a minimum, with more stringent and detailed requirements spelled out at the local level. Not fully vetting what is needed from you at every level could lead to an unfortunate (and expensive) surprise.

Many local officials don’t understand natural gas enough to be helpful in the conversion of a service bay.

During a task force discussion at the Technology & Maintenance Council (TMC) of the American Trucking Associations Fall Meeting in Orlando, Fla. last month, Patrick Seeberg, director of product management for MOTOR Information Systems, suggested consulting the Authority Having Jurisdiction (AHJ) before completing your final conversion design, because the local authority may enforce requirements beyond national codes.

In most cases, the AHJ will be a fire marshal or office charged with similar responsibilities, like an inspector.

Once you diagnose who that person is, Seeberg says to ask the AHJ what specific code documents have been adopted and which ones will be enforced. Be

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prepared to present a completed project scope and timeline.

During this meeting, it will be important to find out if the AHJ has experience with CNG/LNG installations.

If they don’t, be prepared to educate them.

Various fire marshals have no experience with natural gas in trucking applications, so there can be variances in their interpretations of the rules they are tasked to enforce.

Be prepared to coach or educate them.

Review existing codes with them, and if their interpretations vary greatly from a more common understanding, provide access to subject matter experts.

If you’re using an architect who specializes in CNG/LNG concessions, lean on them to help educate the fire marshal. If your architect is an expert in their field, you’re likely to find your development process will go much more smoothly.

It’s also important to involve other key city decision makers as the process unfolds.

Your mayor or councilman can help keep the fire marshal, and your project, on task.

Conversion of a service bay to natural gas is no small investment, but it doesn’t have to be an undertaking fraught with obstacles. By laying out a well-defined process in advance, and bringing all the players in your area to the table together, you’re setting the stage for success.

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Industry Focus

Dealer News Rush Enterprises has partnered with Waste Management, Inc. to donate a Navistar 4300 truck to the Alameda County (Calif.) food bank as part of a community service project. The company also has relocated its Orlando dealership and expanded its Abilene, Texas location.

Papé Kenworth has opened two new parts and service locations near U.S. Interstate 5 in Aurora and Roseburg, Ore.

Wabash National expanding Indiana facility Wabash National has announced plans to invest more than $2 million to expand production operations for its Wabash Composites business with a facility in Frankfort, Ind. “In support of the continued success of our strategic growth and diversification efforts, we are extremely pleased to expand our Wabash Composites operations to Frankfort,” says Dick Giromini, president and CEO at Wabash National.

The expansion will accommodate continued future growth with the ability to hire additional personnel. Wabash National expects to create more than 100 jobs over the next five years, the company says.

Mid-State Truck Service has opened its newest location in Chippewa Falls, Wis. Worldwide Equipment has opened its new leasing location in Morristown, Tenn.

Edmonton Kenworth has moved its Fort McMurray dealership to a larger 13,000 sq. ft. facility.

Bruckner Truck Sales has begun construction on a new location in Hays, Kan., set to open in 2015.

Inland Kenworth has opened new locations in Albuquerque, N.M. and Kelowna, British Columbia.

Oxnard, Calif.-based Big T’s Freightliner has been acquired by Velocity Vehicle Group.

Tallman Truck Centre Limited has acquired Woodbine Truck Centre Ltd. and has opened its new 23,000 sq. ft.

Oshawa, Ontario dealership.

Federal-Mogul making business changes Federal-Mogul Holdings Corp. has announced plans to separate its Powertrain and Motorparts divisions into two independent, publicly traded companies serving the global original equipment and aftermarket industries.

“By separating the Powertrain and Motorparts divisions of Federal-Mogul, we are creating two independent, market-leading companies that will be among the largest and strongest in their respective peer groups globally,” says Carl Icahn, chairman of the board of Federal-Mogul Holdings Corp. “Upon separation, the newly formed Federal-Mogul Motorparts will have a strong balance sheet with access to large amounts of capital, enabling it to pursue synergistic acquisitions in the highly fragmented aftermarket industry.”

Federal-Mogul also announced its Powertrain division has entered into a definitive purchase agreement to acquire TRW’s engine valve business.

“The TRW acquisition is a sign of our commitment to the long-term development of Federal-Mogul’s Powertrain division in order to enable its growth and to create value for the company’s customers and shareholders,” Icahn says.

People In The News NationaLease has named Joseph Gallick senior vice president of sales.

Summit Holdings’ Board of Directors has elected Blair Roberts as CEO and Justin Fink as president, effective Gallick immediately.

Joann Bartlett has joined Four Star Freightliner, Inc. as administrative services manager and human resources representative.

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Consolidated Metco has named Matt Wasem director of aftermarket sales.

Jeff Cook has been named director of new truck sales for Peach State Truck Centers.

Wasem Vehicle Service Group has named Niclas Ytterdahl as president, effective immediately.

Mack Trucks has named Kent Thompson regional

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vice president for the U.S. Southwest Region.

MAHLE Service Solutions has named Terry Taylor to the position of head of sales.

Bob DiPonio has joined Phillips Industries as a Taylor consultant focusing the company’s trailer OEM business.

Decisiv announces Vince Polentes has joined as its vice president of North American Sales.

Industry Focus

Double Coin notifies NHTSA of non-compliance Double Coin and CMA have formally notified the National Highway Transportation and Safety Administration (NHTSA) of non-compliant sidewall markings on certain Double Coin branded TBR tires produced by Double Coin Holdings, LLC. After a full audit in June 2014, CMA notified NHTSA that certain Double Coin tires omitted the Load Range symbol.

As confirmed by NHTSA testing, this non-compliance does not pose any safety or performance issues. Furthermore, all Double Coin tires meet FMVSS119 performance and endurance requirements.

In addition, all Double Coin tires’ sidewall markings include redundant markings that correspond to Load Range Capacities including Load Index for both single and dual placement, Ply Rating, and Maximum Load Rating with Corresponding Inflation Pressure (single and dual load).

“We have always been committed to servicing our customers and manufac-

turing quality products,” says Aaron C. Murphy, vice president of CMA. “CMA is working with NHTSA and has petitioned NHTSA for an exemption from the recall

New manufacturer enters heavy-duty market A new wheel end seal manufacturer has entered the heavy-duty market.

Brian Beathard and Matt Stovall have partnered to create RevHD LLC; a company that manufactures wheel end products under the brand name Revolution. The two say they seek to revolutionize the wheel-end parts industry by changing the way people think about the hub-installed seal.

Revolution’s one-piece seals are the only seals in the world designed to be installed by hand, tool or hammer, the company says.

The seal comes with a free tube of seal lubricant, a special formula designed by RevHD that allows for easier installation and helps prevent future leaks.

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requirements of the National Highway Traffic Safety Act based on the fact that the non-compliance is inconsequential as it relates to motor vehicle safety.”

SKF Trucknowledgy Sharing technical expertise to take your fleet farther SKF provides more than just premium solutions that improve wheel-end reliability and driver safety. We’re also a resource for the latest technical, product and industry information and training. Delivering valuable knowledge and a broad range of solutions, we take the world’s top fleets farther. Find out how we can do the same for you.

Contact your SKF distributor or visit www.vsm.skf.com.

www.skfpartsinfo.tv

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The Power of Knowledge Engineering ® SKF is a registered trademark of the SKF Group | © SKF Group 2014

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7/24/14 9:38 AM

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Industry Focus

Midwest Wheel honors salesperson Midwest Wheel Companies announces Jose Gutierrez from Veyance Technologies has won the company’s 21st annual Don Shoemaker/Scott Wilson Sales Professional of the Year Award.

The award was presented to Gutierrez by John Minor, executive vice president and chief operating officer of Midwest Wheel Companies during a ceremony earlier this year.

Judging for the annual award is conducted by Midwest Wheel’s branch managers, sales professionals and product managers.

Midwest Wheel says the honor is

GenNext accepting mentorship applications

Jose Gutierrez is presented the Don Shoemaker award by John Minor, executive vice president at Midwest Wheel.

awarded on the basis of meeting a number of criteria including: proven loyalty, adherence to policies, exemplary professional conduct, demonstrated product/industry knowledge, professional selling skills and the consistent display of respect and courteousness throughout their business dealings.

GenNext announces it is now accepting applicants for its mentorship program on its website.

Available at www.gennexthd.com, the GenNext mentorship program focuses on just one-third of the organization’s tenets of educate, mentor and retain. GenNext says there is no age restriction for the mentorship program, and the organization encourages aftermarket veterans who are willing to assist their younger contemporaries to sign up for the program.

GenNext says “each new member has the option to be paired with a mentor in our industry.

The mentors will provide invaluable contacts and information that will help the next generation of leaders catapult their way to the top.”

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9/22/14 9:31 AM

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Industry Focus

Eaton expands Rebuilder Program

Accuride nabs production honor

Eaton has expanded its Authorized Rebuilder Program to include Edmonton, Alberta-based Pacific Truck. Pacific Truck, a division of Crane Carrier (Canada) Limited.

The fifth rebuilder in the Eaton program, Pacific Truck has 65 employees and a warehouse and shop facility of more than 42,000 sq. ft. that will be expanded to 81,500 sq. ft. by the end of the year.

“In business since 1947, Pacific Truck has established itself as one of western Canada’s foremost suppliers of truck parts and equipment,” says Bill Fouch, Eaton’s NAFTA aftermarket marketing manager. “Our newest Authorized Rebuilder promises to bring new business opportunities and many years of future successes with our mutual truck industry customers.”

Accuride’s Henderson Operations steel wheel manufacturing facility in Henderson, Ky. has earned an Association for Manufacturing Excellence (AME) 2014 Manufacturing Excellence Award.

The AME Manufacturing Excellence Award is the premier award for excellence in manufacturing operations. The award acknowledges continuous improvement, best practices, creativity and innovation, Accuride says.

“Although a significant number of companies submit applications for these awards, only a select few make it through to our final round of considerations,” says AME President Paul Kuchuris. “AME Manufacturing Excellence Award recipients are truly a class above the rest. When you see these facilities in person, you’re witnessing the pinnacle of operational excellence in action.”

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Tech Updates

SAFETY RECALLS Alliance Bus Group is recalling certain model year 2014 Thomas MyBus vehicles, equipped with IMMI-brand L9 seat belt buckles. When the button is pressed to release the seat belt, the latch plate can become partially engaged with the buckle, making the seat belt difficult to unlatch. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 209, “Seat Belt Assemblies.” If the latch plate remains partially engaged after the button is pressed, egress from the vehicle could be hindered which would increase the risk of injury in the event of an emergency.

Blue Bird is recalling certain model year 20132015 Vision school buses manufactured Dec. 5, 2011, to July 2, 2014, and equipped with the optional Roush CleanTech propane fuel system.

In the affected vehicles, the return fuel line may crack near the support bracket. A propane leak in the presence of an ignition source increases the risk of a fire.

Blue Bird is recalling certain model year 20132014 All American rear engine school buses manufactured July 21, 2011 to April 30, 2014, and equipped with CNG fuel systems and delivered to the following “Cold Weather” states: Colorado, Pennsylvania, Utah and Wyoming. In the affected vehicles, an O-ring in the pressure relief device for the compressed natural gas (CNG) system may fail at cold temperatures resulting in a natural gas leak. A natural gas leak in the presence of an ignition source could potentially cause a fire or explosion.

Fontaine Heavy-Haul is recalling certain 2015 Magnitude 100 low-bed trailers manufactured January 2014 to June 2014. The affected trailer’s front bogie axle weldment, rear bogie axle structure, and rear bogie attachment lugs may not have received an adequate number of welds which may result in these components separating from the main structure. Separation of the components from the main structure increases the risk of a crash.

Daimler Trucks North America is recalling certain model year 2006-2015 Thomas Built Buses FS-65, Saf-T-Liner C2, Saf-T-Liner HDX, SafT-Liner EF, Saf-T-Liner EFX, and Minotour DRW school buses, as well as 2006-2015 Thomas Built Buses Saf-T-Liner HDX, Saf-T-Liner EF, Saf-T-Liner EFX, and Minotour DRW transit buses, manufactured Jan. 3, 2006, to Aug. 1, 2014.

The affected vehicles are equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of

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The following are safety recalls issued by the National Highway Traffic Safety Administration:

the affected wheelchair lifts may crack. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle’s lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Dakota Trailer Manufacturing, Inc. is recalling certain model year 2014 Air Ride Grain aggregate trailers manufactured October 2013 to January 2014, and Air Ride side dump trailers manufactured December 2013 to December 2014, and equipped with certain SAF-Hollandbrand CBX Trailer Suspension Air Ride Axle Systems. The affected trailer suspensions have pivot bolts that may fail. Failure of the pivot bolts may cause the suspension and attached axle to separate from the trailer, increasing the risk of a crash.

NABI Bus is recalling certain model year 2014 LFW and BRT transit buses manufactured May 2, 2014, to Aug. 8, 2014. The Cummins ISB or ISL engines in these vehicles may have been equipped with Fleetguard UFF-XT fuel filters, part number FF63009, whose filter shell may separate from the fuel filter nut plate causing the engine to stall without warning. If the engine stalls unexpectedly, there is an increased risk of a crash.

NABI Bus is recalling certain model year 20132014 31LFW transit buses manufactured Feb. 10, 2013, to March 10, 2014, and 2012-2014 40LFW transit buses manufactured Oct. 5, 2012, to June 2, 2014, and equipped with Compressed Natural Gas (CNG) fuel systems manufactured

by Agility Fuel Systems. The tanks for the CNG fuel system may be abraded by Pressure Relief Devices (PRDs) mounted adjacent to the tanks.

Contact between the PRD and the tank may result in a CNG leak, increasing the risk of a fire.

Navistar is recalling certain model year 19992002 International 4800 4x4 trucks manufactured June 1, 1999, through May 31, 2002, and equipped with Fabco TC-200 transfer cases. The field remedy that these vehicles received as part of Navistar recall 05501 (NHTSA recall number 03V-415), a double Cardan front driveshaft, may seize under certain conditions. If the double Cardan joint of the driveshaft seizes, the front driveshaft may separate and under certain conditions, potentially cause axle lockup, increasing the risk of a crash.

Paccar is recalling certain model year 20132015 Kenworth K300 and Peterbilt 210, 220, and 320 chassis manufactured March 14, 2012 to July 14, 2014. The affected vehicles may have

T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

loose fitting electrical connectors on the power distribution module which may cause the engine to shut off. An unexpected engine shut down increases the risk of a crash.

Paccar is recalling certain model year 2015 Kenworth K270, T270, K370, T370, T440, T470, and W900 chassis manufactured May 13, 2014, to July 23, 2014, and certain model year 2015 Peterbilt 210, 220, 320, 325, 330, 337, 348, 365, 382, 384, and 567 chassis manufactured May 8, 2014, to July 22, 2014.

The Cummins ISB or ISL engines in these vehicles may have been equipped with Fleetguard UFF-XT fuel filters, part number FF63009, whose filter shell may separate from the fuel filter nut plate causing the engine to stall without warning. If the engine stalls unexpectedly there is an increased risk of a crash.

Strick Trailers, LLC is recalling one model year 2014 Van Trailer manufactured on De.r 9, 2013, and equipped with an SAF-Holland-brand CBX Trailer Suspension Air Ride Axle System. The affected trailer suspension has pivot bolts that may fail. Failure of the pivot bolts may cause the suspension and attached axle to separate from the trailer, increasing the risk of a crash.

Timpte is recalling certain model year 20142015 bulk commodity hopper trailers manufactured Oct. 24, 2013, to March 31, 2014, and equipped with certain SAF-Holland-brand CBX Trailer Suspension Air Ride Axle Systems. The affected trailer suspensions have pivot bolts that may fail. Failure of the pivot bolts may cause the suspension and attached axle to separate from the trailer, increasing the risk of a crash.

Truck Equipment Service is recalling certain model year 2014 Cornhusker 800SR, and 800ESR grain trailers, equipped with certain SAF-Hollandbrand CBX Trailer Suspension Air Ride Axle Systems. The affected trailer suspensions have pivot bolts that may fail. Failure of the pivot bolts may cause the suspension and attached axle to separate from the trailer, increasing the risk of a crash.

Utility Trailer Manufacturing Company is recalling certain model year 2012-2014 VS1RA, and 2013-2014 VS1DC, VS2DX, VS2RA, VS3DX, and VS3RA trailers manufactured April 2011, to May 2013. The pintle hook tube sub assembly that is welded to the pintle hook safety chain loop may break and fall off the vehicle. If the loop were to break off, the air lines and electrical lines would detach, applying the towed trailer’s brakes, increasing the risk of a vehicle crash.

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By Lucas Deal, Editor lucasdeal@randallreilly.com

DOTY Finalist

Six Robblees’

T

here’s no shortage of product lines at Six Robblees’.

With locations stretching from central Alaska to California and as far east as the Rocky Mountains, the Seattle-based distributor has a wide variety of customers.

Each runs different routes, has different trucks and needs different parts.

And while serving them all is a challenge, Six Robblees’ perseveres. The company didn’t achieve its 100th anniversary last year by sitting still.

Originally opened as J.A. Robblee and Co. bicycle wheel repair facility in 1913, the company first entered parts distribution as an automobile wheel supplier in the 1920s.

It was renamed Six Robblees’ after the brothers running the operation in 1930, and eventually expanded its product lines into the heavy-

duty market as a full-scale distributor.

A three-time Truck Parts & Service Distributor of the Year finalist, the company now offers 320 product lines across its 20-plus location network.

“When a customer comes to us, they can buy almost anything,” says Heavy Duty Product Manager Randy Luthe. “Whenever an opportunity comes along [for a new product line or service] we sit down and think about and see if it would work for us.”

He adds, “When customers come to us, we want them to know we solved their problem.”

And the company makes sure its employees are prepared to solve tough problems through comprehensive training, say Vice President of Operations Neil Hendricks and Sales Manager Kevin Kartman.

The duo says Six Robblees’

Six Robblees’ at a glance

Source: Google Maps, Six Robblees

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T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

Members of the Six Robblees’ management team pose during a recent corporate event in Alaska.

offers tactical sales training and product training to its inside and outside salespeople to ensure each employee is well prepared for any customer request. In addition, the business also has started a regional training program to provide additional information on product categories that may be specific to a certain location or series of stores.

Kartman says this creates an employee base that is talented, knowledgeable and eager to serve.

“What makes our company stand out is our people and their willingness to help,” he says. “[Our people] always strive to do their best for our customers every single day.”

That cooperation has helped Six Robblees’ build long-term relationships with a lot of its customers, which Hendricks says is invaluable.

Six Robblees’ has locations throughout the Pacific Northwest — from central Alaska south to the San Francisco Bay area.

“We want customers to feel like they are a partner,” he says. “We want to have a vested interest in their success and profitability, and that helps to lead to our success.”

As for its expansive footprint and product offering, the Six Robblees’ management trio sees no reason why — if necessary — it can’t continue to grow.

Luthe says Six Robblees’ is always ready and willing to investigate opportunities to better serve its customers.

“We listen to our staff and if they say ‘I’m getting a lot of calls from this area, or for this part,’ we’ll look into it,” he says. “We don’t want to overextend ourselves; but we want to be there for our customers.”

More information on the Seattle-based Six Robblees’ can be found at www.sixrobblees.com.

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Cover Story

Jason Cannon, Online Editor JasonCannon@randallreilly.com

TECHNICIANS

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T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

Cover Story

WANTED

Part 1: Demand for technicians outpacing schools’ ability to provide them

G

rowing up, there was little doubt Jeremy Dones would join the military. What might come after was anybody’s guess. “I always liked trucks,” he says. “It was kind of a family thing; always working on stuff and fixing things.”

After a four-year tour of duty with the U.S. Marine Corps Infantry, Dones – now in his mid-20s – graduated from the diesel technician program at Elizabethtown (Ky.) Community and Technical College and turned his love of trucks and fixing things into a second career. Dones’ mechanical aptitude, which helped him land a job with a shipper with a fleet of Peterbilt trucks, was a natural fit in an industry he had identified as needing qualified employees.

“There’s a shortage of truck mechanics,” he says, “and it’s only going to get worse.” In fact, trucking will need as many as 200,000 technicians over the next 10 years just to keep up with current truck maintenance demands, says Phil Byrd, chairman of the American Trucking Associations and president and CEO of Bulldog Hiway Express.

Poaching employees isn’t pumping new blood into the labor force and has only created a turnover cycle that drives up incentives and pay for a select few willing to change jobs. A recent survey from TP&S

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17

Cover Story

sister publication Successful Dealer shows that employees, historically, have been hard to steal.

Of those who responded to the survey, 32.5 percent say their technicians have been with the company for more than seven years. Another 17.5 percent say they keep technicians between five and seven years, while another 30 percent say their average turnover is between two and five years. And it’s not any easier to steal the new guys, with 20 percent saying their turnover is two years or less.

According to the U.S. Department of Labor, more than a million jobs exist today in the auto, diesel, and collision repair industries with growth of 17 percent projected through the year 2020.

Unfortunately, only about 3,500 diesel and truck technicians enter the market through technical schools annually, according to The National Institute for Automotive Service Excellence. That’s not enough to keep up with current growth trends and retirement rates; 10,000 Baby Boomers (who make up 26 percent of the U.S. population) will reach retirement age every day through 2029, according to Pew Research.

Add to that the fact that independent repair garages, truck dealers, equipment dealers and fleets are all fishing for employees from the same pool, and the situation looks bleak, at best.

Trade schools struggle to keep up with demand With the technician shortage making competition for graduates fierce, educators are left struggling to fill the need. “If I had twice as many graduates, I have no doubt that I can put them all to work,” says Jerry Clemons of the program he runs at Elizabethtown (Ky.) Community and Technical College, which enrolls upward of 100 students annually.

18

32.5% of respondents say their technicians have been with the company for more than seven years.

Another

17.5%

say they keep technicians between five and seven years, while another

30% 20%

say their average turnover is between two and five years.

say their turnover is two years or less.

Source: Successful Dealer readership survey

“Ever since about 2007, when the economy kind of went upside down on us, we’ve been maxed out,” Al Clark, diesel tech instructor at Lane Community College, Eugene, Ore., says of his school’s program, which has a 24-student enrollment cap. “We’ve had literally, and to this day, anywhere from 40 to 100 guys waiting to get into the program at any given time. If we could just snap our fingers and have another instructor and have the facilities to do it, yeah, it would be great.”

John Speights, diesel instructor at Shelton State Community College, Tuscaloosa, Ala., says his state-owned school has a policy against turning

T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

students away, so all enrolled and eligible applicants are admitted. While his program technically is never full, it is often crowded.

“I would like to have 15-16 students, but most of the time there’s more than that sign up for the class,” he says. “Really that’s too many, but we’re state-owned so we have to take all-comers.”

Demand is so great, Clark says, that many of his students are hired before they even complete the program. The market for technicians was so hot before the 2008 recession that many of his students were hired out of the classroom after barely two weeks.

“We do get a lot of guys that get a job

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Cover Story

and leave the program, and we consider that a (person who completes the program), because they got what they needed,” he says. “Or we get guys that come in … that are just trying the trade out and for whatever reason just decide to do something else.”

Speights, too, says his program has students who find their future doesn’t lie in a repair shop, but adds many of them will find employment in a dealership’s parts department, or even turn to Shelton State’s truck driving school to earn their CDL and hit the road.

Most of Speights’ students complete the program, primarily due to arrangements he’s made with local employers to hire his students but allow them to continue their coursework. “I try to deal with companies around here that will let them work after school or on the weekends,” he says. “I’ve got a couple agreements with businesses that will hire students, but encourage them to stay in school.” About 70 percent of Speights’ students find work right out of school, he says.

Speights also offers encouraging words for women looking to enter the technician force. “The sky is the limit (for females) because a lot of companies are eager to hire them,” he says.

The changing face of tech candidates A bright spot in the technician shortage is that more and more job seekers are

Enrollment at many tech schools nationwide is maxed out, with some schools holding a waiting list with names in the hundreds.

realizing that becoming a diesel technician offers a stable career with good pay.

No longer are admission offices filled only with fresh-faced high school graduates looking to enter the working world.

An increasing number of enrollees are entering diesel programs with a degree already in-hand – or experience in other fields – and looking to change careers.

“We’ve had some folks that went through four years of traditional college and then decided that they are not as

We’ve had some folks that went through four years of traditional college and then decided that they are not as employable as they want to be, or they’re following their love – a passion – in diesel technology.

– Jerry Clemons, instructor, Elizabethtown (Ky.) Community and Technical College

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T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

employable as they want to be, or they’re following their love – a passion – in diesel technology,” says Clemons. “People are recognizing at various stages – young, (former) military, and with degrees in other subjects – they are recognizing great needs for technicians by looking at the want ads and seeing the earning power they have.” Salaries for diesel technicians can range from $40,000-$75,000 and up, depending on experience and location.

Clemons says he fields two-to-three calls per week from people outside the industry, but who are connected in some way to diesel technicians, each wanting to work their way into a new career.

Clark says the average enrollee in his program is in his late 20s and often in search of a new career. “Being a community college, and I’ve been here 29 years … pretty much that whole time our

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Cover Story

average age is in their late 20s,” he says.

“The high schools here on the west coast just don’t have automobile programs like they used to, and because of that we just don’t get the pipeline of high school students.”

Mike Besson, vice president of service operations for Rush Enterprises, Inc., says a declining VoTech presence at the high school level means dealers have to be more proactive in helping guide prospective employees to diesel programs across the country.

“The reality is that the kids going from high school to VoTech schools… for the most part has remained pretty stagnant,” he says. “We don’t have any voice, from the counselor perspective, of sending kids to VoTech schools. If they see they can go and make some money working on computers and not have to work in a shop, they’ll do that. The industry as a whole needs to do a better job of selling this profession at the high school level.”

Speights says more than half of his 16 to 18 students per semester are right out of high school, but the makeup of the other half has changed over semesters past.

“They’re definitely getting a little older,” he says. “I have two in their 50s and several in their 30s. We’re seeing some older students that want to change careers. They know there is a demand

for mechanics. And we’re getting some females now, and that’s something we hardly ever had a few years ago.”

The service industry as a whole is seeing slightly older technician candidates as they seek to replace retiring techs and fill new needs brought on by growth. “Our average technicians are male, (ages) 2035, and we prefer they have some diesel experience and some certifications but we will train,” says Sherrie Moore, human resources manager for Montgomery, Ala.-based Four Star Freightliner.

We have a high success rate with (older students).

They are usually very motivated to be successful.

– Al Clark, diesel tech instructor at Lane Community College, Eugene, Ore.,

Scott Campbell, of New Jersey-based Campbell Supply, says his average technician applicant trends a little higher; a 32 year-old male, with high school and technical education.

But just because the students and budding technicians aren’t fresh out of high school doesn’t mean they’re exactly old dogs struggling to learn new tricks.

According to Clark, the opposite is true.

The reality is that the kids going from high school to VoTech schools… for the most part has remained pretty stagnant. The industry as a whole needs to do a better job of selling this profession at the high school level.

– Mike Besson, vice president of service operations for Rush Enterprises, Inc.

22

T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

Selling prospective tech students on the fact that the modern technician is as much an IT professional as he is a mechanic has become a big recruiting tactic.

“We have a high success rate with (older students),” he says. “They are usually very motivated to be successful.”

Military veterans, like 26-year-old U.S. Marine Corps Infantryman Jeremy Dones, have among the highest rates of success.

“Our former military guys, they start out making a lot more money because they’re older and have a background in other areas,” Speights says. “They’ve got some organizational skills and different kinds of experience from the military and that is appealing.”

“We’re getting a lot of folks from the services … that worked in the motor pool,” Besson says. “Those are very highly disciplined guys who have the ability to be trained. Some of the best technicians we’ve got have come from those ranks.”

At the other end of the spectrum are enrollees who have no natural aptitude.

“We have students coming in who have never turned a wrench in their life,” Clark says.

“Like, which end of the screwdriver do I use?” Speights jokes.

Note: This is the first of a two-part series on a looming shortage of diesel technicians. Part II will publish in next month’s edition of Truck Parts & Service.

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

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Sales & Marketing

By Lucas Deal, Editor lucasdeal@randallreilly.com

Add to Cart Now is the time to integrate online sales into your operation

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O c t o b e r 2 0 1 4 | T R U C K PA R T S & S E R V I C E

25

Sales & Marketing

U

nited States retail ecommerce totaled $75 billion in the second quarter of 2014, according to a report released in August by the Census Bureau of the Department of Commerce.

Though e-commerce accounted for only 6.4 percent of total retail sales during that period, the Department of Commerce says the ecommerce total increased 4.9 percent over the first quarter of 2014 and 15.7 percent from the second quarter of 2013.

Conversely, total retail sales were up just 4.4 percent over the same period.

E-commerce editorial and research site Internet Retailer wrote in May that U.S. ecommerce sales are expected to grow from $263 billion in 2013 to $414 billion by 2018.

Citing a report from Forrester Research, the website

Since coming online in 2009, FinditParts has more than tripled its available parts inventory and has shipped products to more than 100 countries worldwide.

adds e-commerce could grow at a compounded annual rate of 9.5 percent, and could account for 11 percent of total retail sales by 2018.

Combined with an earlier Forrester report that notes

“60 percent of all U.S. retail sales will involve the Internet” in some capacity (researching, purchasing, etc.) by 2017, it is becoming quite clear that joining the online revolution is no longer optional.

Every day the [online] market grows, and it grows because customers like the experience.

– David Seewack, CEO at FinditParts

26

T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

Not even for the heavyduty aftermarket.

“Every day the [online] market grows, and it grows because customers like the experience,” says David Seewack, CEO at FinditParts.

For aftermarket distributors reliant on end-user sales, joining the Internet sales revolution offers the opportunity to provide customers that enjoyable experience.

But the benefits aren’t all one-sided. Businesses also gain when selling products online.

Increasing visibility and accessibility are just two clear benefits for distributors.

There’s no “behind the counter” or “in the back” when selling parts online. The limitations of a typical showroom (open hours, square footage, etc.) do not apply to the Internet.

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Sales & Marketing

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Online sales portals allow customers to browse an operation’s entire inventory at their convenience whenever and from wherever they want, says Todd Robertson, sales manager at Karmak.

This is a great resource for all customers, particularly those who work nontraditional hours.

Rather than being forced to wait until morning to call and place an order, a customer can instead go online at their convenience to see if their distributor has what they need. They can compare interchangeable parts across brands, research past or future purchasing decisions and perhaps most importantly, identify parts that are currently unavailable.

“Keeping the business open 24/7/365 is a huge advantage,” says Robertson.

“Not all dealers run three shifts a day, so allowing customers working on a truck in the middle of the night to go online and order a part, then pick it up the next morning at 7 a.m. is priceless.”

That time savings has become the modus operandi for Amazon, says Sam Heyworth, director of Amazon Automotive.

“We can provide customers value through our wide selection, competitive prices, and vast fulfillment network,” he says.

And even if a customer only turns to the Internet for rush orders, there’s still

T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

value in being able to quickly help them, adds Steve McEnany, vice president of marketing and technology at Midwest Wheel.

“It’s an advantage for us that [a customer] can get online and see if we have what he needs and rush order it,” he says.

“It is better he do that with us than look somewhere else.”

Seewack adds online selling can work the opposite way as well. New customers can find a company’s website and business specifically because of a product showing as available.

Since going live in 2009, FinditParts. com has shipped parts to more than 150 countries worldwide.

“It doesn’t make sense to invest in distribution there,” says Brittany Stewart, FinditParts COO, of some of the farflung countries the retailer serves, “but those customers still have parts needs,” The Internet also doubles as the world’s most comprehensive product catalog.

Most online sales software available for distributors today allows businesses to include photos and product descriptions for all SKUs. The software also can be programmed to display related and similar parts when specific SKUs are searched, allowing customers to quickly identify all the parts they need — and

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Sales & Marketing

how they work — when making a repair.

“We try to provide our customers with the most robust content imaginable,” Seewack says.

And this tool can be a major value-add for customers even if they continue to make purchases in the store, says Sucharita Mulpuru, analyst at Forrester Research.

“The categories that have the lowest online sales are also the ones that see the greatest levels of online research,” she says.

But even if heavy-duty customers are slow to commit to online purchasing, it doesn’t take a major customer shift to see workplace benefits.

Online sales reduce employee workload. They make things easier.

Karmak Product Owner Greg Gardner says the

following occurs when an order is placed through Karmak’s business system: One invoice is sent to a distributor’s accounts receivable department, along with the payment information provided during the transaction; one invoice is routed to the distributor’s warehouse for immediate picking and fulfillment; the distributor’s inventory is updated to reflect the changes made from the purchase; and an auto-generated correspondence (email, text, etc.) is sent to the customer confirming the purchase and shipping information.

All the distributor’s employees have to do is stock the truck.

“The invoice prints directly in the warehouse and the pick list is committed to the customer, then the order goes out on the next truck,”

Midwest Wheel has offered online parts ordering for years, and cites 24/7 accessibility as one of the Internet’s biggest advantages.

McEnany says.

Online portals can record customer information as well, which can be a significant benefit for active or consistent customers, Gardner says.

Karmak’s system requires customers to create user profiles, which record contact information, shipping instructions, payment information (credit card or credited account, etc.), order preferences and history. The latter is especially useful because it allows customers to save SKUs

You can keep your business open and selling parts for $12.53 per day.

You definitely can’t hire a counterperson for that.

– Todd Robertson, sales manager at Karmak

30

T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

and orders for re-use.

“It allows [customers] to complete orders in just a few minutes,” says Gardner.

Amazon and FinditParts have similar programs on their sites as a way to improve customer experiences.

Robertson says the timesavings for both sides are substantial; and saving time saves money.

“With our Business Online product, you can keep your business open and selling parts for $12.53 per day,” he says. “You definitely can’t hire a counterperson for that.”

One thing is clear, e-distributors note, the online sales revolution isn’t going away.

Heyworth says “it is still Day 1” in the heavy-duty online sales business, while Seewack adds, “I think the paradigm has shifted.

Customers now view [the Internet] as an alternative distribution channel where they can get what they need.”

“A return to the old school ways is not going to happen,” adds Robertson. “It’s more likely that future generations are going to demand [online sales].”

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Marketplace

Aerodynamic Trailer Product SmartTruck introduces its new TopKit system for dry-van and refrigerated trailers.

SmartTruck says it designed the TopKit system to provide a cost-competitive, nearly invisible alternative to side skirts and boat tails.

SmartTruck’s TopKit system consists of an Aero Rain Guard component that runs along the trailer’s top-rear edge and features two side fairing components on the side-rear edges, the company says. The new SmartTruck system can go virtually unnoticed at approximately 1 in. thick, while the TopKit also provides a SmartWayverified 5.5 percent highway fuel savings and weighs only 72 lbs., the company says.

SmartTruck, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Former Dealer-Only Parts

Extendable Trailer Product Line

Dorman HD Solutions has introduced several new former dealer only parts to the aftermarket.

New products include International side steps, Mack steps and dip stick, Volvo dip sticks, Kenworth turn signal light bulbs, Freightliner rear differential breather kits, heated mirror glass and hood rests, and steering shafts for Chevy and GMC work trucks.

Kalyn Siebert is expanding its line of extendable trailers and trailer options.

With a range of models that include the Extreme Series 55T Extendable HRG and Step Deck trailers, the HydraLoad equalizing system and the tandem axle split booster, Kalyn Siebert says it is providing customers in construction, oil/gas and related industries with the versatility and scalability their businesses demand.

Dorman HD Solutions, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Kalyn Siebert, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

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33

Marketplace

Dual-Clutch Automated Transmission

RSD Brake Drums

Eaton has launched a new, dual-clutch, automated transmission dubbed the Procision Line.

Eaton says the new, doubleclutch design allows for a smooth, continuous power curve without clutch lag or any jerking effects. One clutch is fully engaged when the Procision is in gear. At the same time, the transmission’s highly sophisticated ECMs preselected the next gear shift based on multiple data inputs.

When the time for a gear shift arrives, the first clutch disengages while the other engages, Eaton says. This eliminates clutch lag and provides extremely smooth shift points throughout the engine’s power curve.

Alliance Truck Parts expanded its brake line to include Reduced Stopping Distance (RSD) steer axle brake drums.

Alliance says it has added 16.5 in. by 5 in. drums for vehicles up to and including 14,700lb gross axle weight rating.

The drums are FMVSS 121- compliant and meet or exceed current OE and SAE standards, Alliance says.

Eaton, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

STEMCO, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Alliance Truck Parts, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Severe Duty Brake Drums STEMCO introduces new CentriFuse HD brake drums for severe service applications.

Designed to increase performance and safety, STEMCO says CentriFuse HD brake drums provide up to double the service life of full-cast brake drums.

STEMCO says the HD series is rated to 26,000 lbs. per axle and is backed by a three-year warranty. At 100 to 111 lbs. each, CentriFuse HD brake drums are the lightest severe service drums in the industry, STEMCO says.

THE BEST-QUALITY BRANDS AT EVERY PRICE POINT.

ASK FOR THE BOX WITH THE BULL. You want the right component. The right quality and value. Plus the right service and technical support. You get it all with Meritor.® From genuine Meritor replacement parts to Meritor Green remanufactured components and everything in between. For more information, visit MeritorPartsOnline.com, or call 888-725-9355. Make the right choice – ask for the box with the bull. ©2014 Meritor, Inc.

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info Untitled-14 1

34

T R U C K PA R T S & S E R V I C E | O c t o b e r 2 0 1 4

10/1/14 9:35 AM

Marketplace

All-Position Radial Tire Bridgestone’s new Firestone FS561 is an on-highway all-position radial tire designed to reduce susceptibility to stone retention and drilling and is recommended for steering applications in regional and pickup-and-delivery use, the company says.

A casing with sidewall protector ribs is engineered to resist cuts, snags and abrasions from curbing and impacts, Bridgestone says, while the sidewall design helps

New Engine Oil Line PEAK Commercial & Industrial has introduced 10W-30 motor oil specifically engineered for SCR diesel, CNG and LNG engines.

PEAK says its SCR oil is engineered with an advanced dispersant chemistry that stops soot agglomeration from preventing proper engine lubrication, protects against corrosive wear common in SCR engines and resists viscosity loss and thickening from heavy soot loading and oxidation, among other factors.

PEAK says its CNG and LNG oil is a low-ash, heavy-duty engine oil designed for use in bus, delivery and service truck fleets where compressed natural gas, liquid natural gas or propane is used.

reduce tire weight to improve fuel economy. The FS561 now is available in sizes 295/75R22.5 and 11R22.5.

Bridgestone, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Are you working with the right tools?

Wondering what the future looks like as an Independent Repair Shop? Want to be part of a larger network while maintaining your independence?

Looking for the right kind of business skills, marketing and technical support?

Look no further…

Thousands of independent repair shops just like you have come to rely on their VIPAR Heavy Duty Distributor to bring the right parts together with the right expertise at the right time.

Now, with the support of major leading

manufacturers, the VIPro TruckForce™ Service Center Program has all the right tools to help you manage and grow your business!

• National Advertising • Training & Technical Resources • Marketing Support • Business Services • Locator Services & Business Drivers • and a whole lot more!

VIPro TruckForce™, Uniting North America in Quality Parts and Service For more information, visit us at www.viprotruckforce.com or call 1.800.494.4731.

PEAK, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Volvo, Mack Socket Set Snap-on has released a ½ in. drive 14 mm socket set for Volvo and Mack Trucks.

The six-point set is designed to allow technicians to more easily remove and install camshaft cap bolts on trucks with the MP8 series engine, Snap-on says.

The tool is engineered with a deeper broach depth to accommodate the longer threads found on the bolts, helping to increase torque and prevent the fastener from rounding.

Snap-on, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

W W W . T R U C K PA R T S A N D S E R V I C E . C O M

Supported by These Quality Brands:

an EnPro Industries company

The Right People. The Right Service. The Right Places.

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

O c t o b e r 2 0 1 4 | T R U C K PA R T S & S E R V I C E

35

PS Form 3526

Statement of Ownership, Management, and Circulation (Requester Publications Only)

1. Publication Title TRUCK PARTS AND SERVICE/RANDALLREILLY PUBLISHING CO LLC

2. Publication Number 323090

ISSN 08953856

3. Filing Date 09/05/2014

4. Issue Frequency MONTHLY

5. Number of Issues Published Annually 6. Annual Subscription Price 12 $ 48.00

7. Complete Mailing Address of Known Office of Publication 3200 RICE MINE RD NE TUSCALOOSA, TUSCALOOSA AL, AL 35406-1510

Marketplace

Contact Person KELLI KITCHENS Telephone (205) 248-1300

8. Complete Mailing Address of Headquarters or General Business Office of Publisher 3200 RICE MINE RD NE TUSCALOOSA, AL 35406-1510 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor Publisher (Name and complete mailing address) BRAD HOLTHAUS 3200 RICE MINE RD NE TUSCALOOSA, AL 35406-1510 Editor (Name and complete mailing address) LUCAS DEAL 3200 RICE MINE RD NE TUSCALOOSA, AL 35406-1510

New Trailer Suspension

Managing Editor (Name and complete mailing address) JASON CANNON 3200 RICE MINE RD NE TUSCALOOSA, AL 35406-1510 10. Owner (Do not leave blank. If the publication is owned by a corporation, give the name and address of the corporation immediately followed by the names and addresses of all stockholders owning or holding 1 percent or more of the total amount of stock. If not owned by a corporation, give names and addresses of the individual owners. If owned by a partnership or other unincorporated firm, give its name and address as well as those of each individual owner. If the publication is published by a nonprofit organization, give its name and address.)

Full Name

Complete Mailing Address

RANDALL-REILLY HOLDING CO, LLC

3200 RICE MINE RD NE, TUSCALOOSA, AL 35406-1510

11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Hoding 1 Percent or More of Total Amount of Bonds. Mortgages, or Other Securities. If none, check box Full Name Complete Mailing Address GENERAL ELECTRIC CAPITAL CORP

None

11175 CICERO DR STE 600, ALPHARETTA, GA 30022-1167

PS Form 3526-R, September 2007 (Page 1)

PRIVACY NOTICE: See our privacy policy on www.usps.com

13. Publication Title

14. Issue Date for Circulation Data Below

TRUCK PARTS AND SERVICE/RANDALL-REILLY PUBLISHING CO LLC

Ridewell, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

08/01/2014 Average No. Copies Each Issue No. Copies of Single Issue During Preceding 12 Months Published Nearest to Filing Date

15. Extend and Nature of Circulation a. Total Numbers of Copies (Net press run) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from telemarketing and Internet requests from (1) recipient, recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser's proof copies, and exchange copies.) b. Legitimate In-County Paid/Requested Mail Subscriptions stated on Paid PS Form 3541. (Include direct written request from and/or recipient, telemarketing and Internet requests from Requested (2) recipient, paid subscriptions including nominal rate Distribution subscriptions, employer requests, advertiser's proof (By Mail copies, and exchange copies.) and Sales through Dealers and Carriers, Street Vendors, Outside (3) Counter Sales, and Other Paid or Requested Distribution the Mail) Outside USPS Copies Distributed by Other Mail Classes (4) Requested Through the USPS (e.g. First-Class Mail) c. Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), (4)) Outside County Nonrequested Copies stated on PS Form 3541 (include Sample copies, Requests Over years old, Requests induced by a Premium, Bulk (1) 3 Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other soruces) d. NonreIn-County Nonrequested Copies stated on PS Form quested 3541 (include Sample copies, Requests Over 3 Distribution old, Requests induced by a Premium, Bulk (2) years (By Mail Sales and Requests including Association Requests, and Names obtained from Business Directories, Lists, Outside the and other soruces) Mail) Nonrequested Copies Distributed Through the USPS (3) by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit Nonrequested Copies Distributed Outside the Mail (4) (include Pickup Stands, Trade Shows, Showrooms and Other Sources) e. Total Nonrequested Distribution (Sum of 15d (1), (2), (3), (4)) f. Total Distribution (Sum of 15c and 15e) g. Copies not Distributed

i. Percent Paid and/or Requested Circulation ((15c / 15f) times 100)

25460

27651

15645

14443

0

0

502

592

0

0

16147

15035

8598

11711

0

0

0

0

379

494

8977

12205

25124

27240

336

411

25460

27651

64.27 %

55.19 %

h. Total (Sum of 15f and 15g)

16. If total circulation includes electronic copies, report that circulation on lines below. a. Requested and Paid Electronic Copies(Sum of 15c and 15e) Total Requested and Paid Print Copies(Line 15c) + Requested/Paid b. Electronic Copies c. Total Requested Copy Distribution(Line 15f)+ Requested/Paid Electronic Copies Percent Paid and/or Requested Circulation (Both print and Electronic d. Copies)

0

0

16147

15035

25124

27240

64.00 %

55.00 %

I Certify that 50% of all my distributed copies (Electronic & Print) are legitimate requests.

17. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the 10/01/2014 issue of this publication.

18. Signature and Title of Editor, Publisher, Business Manager, or Owner Title JULIE F. PUCKETT

Date

AUDIENCE DEV. DIR

09/05/2014 00:00:00 AM

I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including civil penalties).

PS Form 3526-R, September 2007 (Page 2)

Ridewell Suspensions has added a series of trailer suspensions to its RSS-233 product line.

The new 13,200 lb. capacity suspensions are designed to reduce weight without sacrificing its overall durability, and the company says the efficient design includes a compact mounting envelope to simplify installation.

The 233 series 13K suspensions are manufactured with a dual-draw key kingpin design to extend kingpin life; feature fully cast axle ends for increased strength and durability; and are the only steerable liftable suspensions available with tire inflation, Ridewell says.

PRIVACY NOTICE: See our privacy policy on www.usps.com

Single, Dual-Pole Liftgate Sockets Phillips Industries has introduced single and dual pole liftgate sockets with the swivel and automatic disconnect features of its STA-DRY S7 connectors.

The new S1 and S2 Single and Dual Pole Swivel Sockets are designed to extend the life of the liftgate charging cable and socket, Phillips says, by offering cable strain relief near the base of the plug and eliminating pull-away damage to the socket.

Phillips Industries, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Heavy Duty Oil Stabilizer Prolong Super Lubricants introduces its Super Heavy Duty Oil Stabilizer.

According to Proling, the stabilizer product creates a seal around the piston rings to restore compression, slowing down exhaust blow-by and reducing exhaust smoke emissions. It is said to reduce heat and friction to provide cooler running engines and will maintain viscosity in hot and cold weather.

The product is available in one-quart and one-gallon bottles, five-gallon pails and 55-gallon drums.

Prolong, Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

36

T R U C K PA R T S 1& Statement of Ownership_CCJ1014pg.indd

SERVICE | October 2014

9/10/14 1:03 PM

Classified Ads

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

WORLD AMERICAN

EASY-TOUCH CLUTCHES ALL NEW...NO CORE CHARGE! n n n

Adjustment Style: Easy-A-Just Dual Grease Fittings Ceramic VSR Buttons

n

n

YOUR

All Clutches Come Pre-Adjusted

All applicable clutch sets come with a standard 4.875” width bearing housing color coded on cover springs to identify plate load

POWERTRAIN COMPONENT

SUPER SOURCE

WAS108935-15

HEAVY | MEDIUM DUTY

TOLL FREE

NMF

1.844.667.6938

WORLDAMERICAN.COM

PTO & HYDRAULIC PARTS

8% fuel savings or your money back

TM

PTOS, PUMPS, HYDRAULIC TANKS & MORE U-JOINTS, YOKES, & CENTER BEARINGS AXLE / TRANSMISSION GEARS & COMPONENTS BEARING & SEAL KITS HVAC CLIMATE CONTROL COMPONENTS & ASSEMBLIES AIR / HYDRAULIC BRAKE COMPONENTS CHASSIS / SUSPENSION COMPONENTS CAB & BODY PARTS STEERING PUMPS & COMPONENTS

Ionic friction reducer

844-763 844844 763-7250 763-

Untitled-12 1

DirectEquip_CCJ0909_Pg.indd 9/3/14 2:17 PM 1

THE

AFTERMARKET

Classified Advertising

38

T R U C K PA R T S & S E R V I C E |

8/6/09 2:44 PM

AUTHORITY

600 W. IRVING PARK RD, SCHAUMBURG, IL 60193

Call Brad Holthaus 205-248-1278 or visit www.truckpartsandservice.com

P: 800-621-1553 | F: 800-621-1558 | INFO@SANDSTRUCK.COM

WWW.SANDSTRUCK.COM

October 2014

FontierTruckParts_TPS1213_PG.indd 1

11/25/13 2:39 PM

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Classified Ads

Now Featuring Over 700 Replacement Proprietary Freightliner Components!

Under our Newstar label, we also offer replacement proprietary International, Kenworth, Peterbilt, Volvo and Mack Components.

Corporate Headquarters

600 W. Irving Park Road, Schaumburg, IL 60193 Toll Free: 800-621-1553 | Toll Free Fax: 800-621-1558 www. sandstruck.com | info@sandstruck.com

Genuine

Branch Locations:

ISO 9001: 2008 CERTIFIED

Raleigh, NC | Toll Free: 800-334-7058 | Local Fax: 919-872-2836 Ontario, CA | Toll Free: 888-621-1553 | Local Fax: 909-481-8555 Irving, TX | Toll Free: 855-621-1553 | Local Fax: 972-986-9333

w w w . T r u c k Pa r T s a n d s e r v i c e . c o m

O c t o b e r 2 0 1 4 | T r u c k Pa r T s & s e r v i c e

39

Ad Index

TEXT INFO to VISIT 205-289-3544

tpsdigital.com/info

Company

Phone Number

Text and data rates may apply.

Page

Alliance 800-385-4357 3 American Trucking Association truckingmovesamerica.com 19 Automann, Inc. 888-288-6626 9 BorgWarner 800-787-6464 10 Centric Parts 626-961-5775 23 Chevron 800-822-5823 FC Cummins, Inc. 800-343-7357 13 Dorman Products dormanhdsolutions.com 5 Emerson Manufacturing 800-633-5124 33 Euclid 888-725-9355 IBC Federal Mogul Corporation 800-325-8886 28 Federal Mogul Corporation 800-325-8886 29 Fowler Petroleum 844-366-8204 21 Gabriel Heavy Duty 800-999-3903 11 Gates Rubber Company gates.com 27 HDAW hdaw.org 31 Meritor, Inc. 800-668-5560 34 Meritor, Inc. 888-725-9355 IFC

CALL

SCAN

FREE Product Information

The advertiser’s number is listed right on this page!

Company

Phone Number

Page

Minimizer Minimizer Prestone Corporation Rig Dig SAF-Holland, Inc. Shell Lubricants SKF Automotive Division VIPro Truck Force

800-248-3855 800-248-3855 800-890-2075 800-633-5953 888- 396-6501 800-231-6950 800-882-0008 800-494-4731

24 32 8 37 15 BC 7 35

gonmf.com 888-535-2635 800-934-2727 800-992-1478 866-241-2110 800-633-5953 800-621-1558 800-621-1558 800-333-9274

38 38 38 38 38 39 38 39 38

Classified Ads GoNMF FinditParts Midwest Truck Parts Direct Equipment Supply Company Frontier Truck Parts Rig Dig S & S Truck Parts, Inc. S & S Truck Parts, Inc. Water Cannon

This advertisers’ index is a service to readers. Although every effort is made to maintain accuracy, Truck Parts & Service cannot assume responsibility for errors or omissions.

MERITOR® BRAKE JOB CRITICAL REVIEW TECH TIP SHEET Need informaBRAKES tion regarding the critical components you should consider replacing on your next brake job? The new Meritor Brake Job Critical-Review Tech Tip Sheet provides the information you need to know. It includes all of the critical data needed when replacing brake drums, slack adjusters shoes/linings, brake chambers and camshafts.

To make sure you have the information you need to make the right decisions, download the Meritor Brake Job Critical-Review Tech Tip Sheet at meritor.com/LOD and type “SP-14137” into the Search field.

AN INDUSTRY TRIPLE PLAY FROM AUTOMANN

Automann offers three reference catalogs: • Air Spring: 250 pages with more than 500 air springs, bellows charts and extensive cross references.

• Steering: 408 pages with more than 1,200 detailed pictures, progressive size and OEM charts and an index with more than 6,000 cross references.

• Suspension: 1,432 pages with more than 300 schematics across 47 makes, including 35 new models.

More than 3,500 detaled pictures, dozens of charts and OEM and industry cross references.

HEAVYDUTY WHEEL ALIGNMENT CATALOG Bee Line has introduced a catalog highlighting its heavyduty wheel alignment equipment.

This full-color brochure features the company’s LC7000 series laser guided computer alignment gauging system, the 22000 Rear Axle Aligner and the Smart Balancer II. Also highlighted are the company’s on-the-floor alignment configurations and its mobile alignment system, as well as various alignment accessories.

Action photos show how each product is used and detailed information accompanies each photo.

Meritor, Inc. Meritor.com/LOD

Automann USA www.automann.com

Bee Line www.beeline-co.com

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info

MODULE ONE

Brake Drums

n The maximum allowable brake drum diameter is stamped or cast into the outer edge of the drum. Place a brake drum diameter gauge inside the drum. Take several measurements within 90 degrees of each other at the open and closed edges of the drum’s friction surface

• If any of these measurements are 0.120-inch, replace the brake drum

Sponsored Product Spotlight

• If a brake drum is out-of-round, replace the drum

Slack Adjusters

n Verify the retaining bolt or snap ring is correctly secured in the camshaft

n Check slack adjuster gear torque – use a lb-in torque wrench and turn adjusting nut counterclockwise • If the torque value is less than 45 lb-in as you rotate gear, slack adjuster is operating correctly

• If the torque value exceeds 45 lb-in as you rotate gear, replace slack adjuster

Shoes/Linings

n Measure lining wear. Linings must have a greater than ¼” thickness at the center of the brake lining. Inspect for cracks, separation from the brake shoe table, and loose rivets

n Always use new brake shoe hardware – rollers, roller retainers and return springs

TECH TIPS

BRAKE JOB CRITICAL-REVIEW COMPONENTS

n Inspect camshafts and camshaft bushings for wear

n RSD brake assemblies must be serviced with RSD brake shoe and lining assemblies to maintain braking capability. Use of non-RSD friction material could negatively impact the safe operation of the vehicle n Replace all wheel seals

Inc l ude s :

n Brake Drums n Slack Adjusters n Shoes/Linings n Brake Chambers n Camshafts

RELIABILITY IS EVERYTHING.

You need a reliable partner you can count on to help keep your business running.

Fortunately, for 75 years, Euclid® has provided truck parts you can trust. And we’ll be right here with you for the next 75 years, too.

TRUST MATTERS.

YOU DON’T WORK 9 TO 5, THAT’S WHY THERE’S AN OIL THAT WORKS 24/7.

Long hours. Overnight hauls. To you, that’s standard procedure. And that’s why we created an oil that ® works overtime. Shell Rotella T6 Full Synthetic engine oil is our hardest working oil yet. It delivers the engine ® cleanliness and wear protection you expect from Shell Rotella, improved protection in extreme temperatures ® and up to 1.5% in fuel economy savings.* In fact, Shell Rotella T6 never stops giving you its best every day.

Kinda like you. Learn more at www.rotella.com

THE SYNTHETIC ENGINE OIL THAT WORKS AS HARD AS YOU.

®

®

*As demonstrated in 2009 on-the-road field testing in medium duty trucks, highway cycles, compared to Shell Rotella T Triple Protection 15W-40.

Text INFO to 205-289-3544 or visit www.tpsdigital.com/info